2 Helpful Votes
Sail Date: October 2018
We had sailed Celebrity several times before and they serve our demographic (retired couple) quite well. We wanted to cruise out of the Northeast so that we could avoid flying. The Summit is due for a total refurb in Feb 2019, and it ... Read More
We had sailed Celebrity several times before and they serve our demographic (retired couple) quite well. We wanted to cruise out of the Northeast so that we could avoid flying. The Summit is due for a total refurb in Feb 2019, and it does need it. The decor is a bit dated, the cabins need some rework and the cabin-locks were troublesome from beginning to end. With that said, a cruise is made or broken by the staff, and Celebrity always has friendly, professional, competent people, in all roles. This is why we plan on cruising them again and again. The entertainment was 'average' at best, nothing to write home about, I am afraid. The Guest Relations desk was superb, very helpful, especially in the continual dealings we had with our cabin key-entry (one of our two keys would fail every 36 hours!). The food was always excellent and the entire Wait-Staff was superb. I DO wish that their Internet was more affordable--I mean, REALLY?! And their pricing plans may work for kids and millenials, but that's about IT! Also, the TV feed was 'limited', and repetitive, not particularly helpful on our rough-seas sea days. Read Less
6 Helpful Votes
Sail Date: October 2018
We originally booked this cruise for the fall of 2017 while on board Silhouette in the British Isles in 2016. This was one of the few cruises offered by our favorite cruise line, Celebrity, that was still on our bucket list. Our plan, when ... Read More
We originally booked this cruise for the fall of 2017 while on board Silhouette in the British Isles in 2016. This was one of the few cruises offered by our favorite cruise line, Celebrity, that was still on our bucket list. Our plan, when booking it, was to take any cabin, knowing full well that when Celebrity announced the 2018 deployments we would switch on the first day staterooms became available for this cruise and get the stateroom we wanted. This cruise was on Summit, one of Celebrity's older M-class ships. We had sailed on her sister ship Infinity (exactly the same ship) six different times so we knew exactly what we wanted—an aft cabin. So when this cruise opened for booking we grabbed it on the first day it was available and got a great aft cabin on deck eight. Our original plan was to do this cruise by ourselves, without any of our Martini Mates, Silhouetters or friends. Just us. So when we booked this cruise we planned some shore excursions with two other couples on the Cruise Critic roll call. This set up a very different dynamic than when we usually sail together. While we usually do shore excursions together, eat dinner together, we wouldn't be able to do that on this cruise as they booked Aqua class (which eats dinner in Blu) while we would be eating in the Main Dining Room (MDR). But we still spent a great deal of time with the four of them but for Kathleen and I, it made it a very different cruise. Disclaimer I came back to add this because it needs to be said. I had a really hard time writing this review because of a number of things but the biggest of them (that colored more than half the cruise) was the fact that we both caught horrid colds about midway through the cruise. Kathleen got it first and I followed soon after. There is nothing worse than being sick on a ship and this really sucked. As I write this (almost two weeks later) I am still coughing. Totally sick of being sick. Just wanted you to know that up front. It didn't really change the quality of the cruise but it did change some of our experiences and that made the trip wind up on a very sour note. Embarkation/Disembarkation From our AirBnB in Manhattan we were picked up (right on time) by Carmel Limo and driven underneath the Hudson River to the Cape Liberty cruise port in Bayonne, New Jersey. It was Sunday, which meant that even though we had been told it would take about an hour to get to the port from downtown Manhattan, it only took us about 20 minutes flat. So we arrived early (around 10:15) which meant we had to wait about 45 minutes in the terminal before we were allowed on the ship. Once we were onboard we went right to the buffet to grab some burgers and started using our drinks package. Staterooms were released at 1:15 and we were in ours five minutes later. An even bigger surprise was that our luggage was already in the hallway which meant we got to unpack and fix up our cabin at one of the earliest time ever, on any Celebrity cruise. Disembarkation was fine. We were off within minutes of when we were told we would be. There is quite a bottleneck in the port to pick up luggage. You have to face off with video screen to clear customs but once you are through there it's an easy disembark. The Food Let's be honest, so much of cruising is about the food. Let's start with breakfast. We ate pretty much every breakfast in the buffet. We prefer Blu for breakfast but since we weren't in Aqua on this trip, off to the buffet we went. On day two I discovered the Eggs Benedict station which was on the starboard side of the buffet, all the way aft. During lunch it is the pizza spot. The Eggs Benedict were superb. I think I ate them just about every morning. They had a variety of styles to choose from but I got hooked on the Mexican ones. The guy cooking would slather guacamole on the English muffin, then salsa, then the perfectly poached egg, then hollandaise sauce. My mouth is watering just writing about it. I can't say a lot about lunch as we either skipped it (after that huge breakfast), were off the ship in ports or we caught a quick burger, salad or pizza in the buffet. We did do lunch in the dining room twice and it was fine. Nothing to be thrilled with. For dinner we normally do early seating or are in Blu because we are in Aqua class but this time since we were in a Concierge cabin and weren't eating in Blu, we decided to try Anytime Dining. We did not reserve our seating time in advance. To be honest, I just didn't think it was necessary and it turned out I was right as there was usually a longer line to get in for those with reservations than those without. The first night we ate in the dining room we had to wait about 30 minutes to get a table. The second night we were given a pager and waited about 45 minutes. After that, we would go a little later (6:00 instead of 5:30) and we usually got in within 10 minutes or so. We always asked for a table of six or eight. We eat by ourselves most nights at home so we like to socialize at dinner. Strangely we wound up at a table (different tables) with just about the same people almost every night we ate in the dining room. This was both a good and bad thing. We liked the people but we were looking for some variety. The food was fine but nothing special. Some of the items on the menu have been there since our first Celebrity cruise in 2004. That's just sad. Service in the dining room was good. Be aware that if you take this particular cruise (New England Fall Foliage) that it will be a predominately older crowd so if you don't want to wait in line, go to dinner later or book traditional Late seating. All our friends who had Late seating told us it was emptier and the service was better and more relaxed. We had great service but there just weren't enough people doing the serving. See my note below about the problems that X has. We did two different nights in speciality restaurants—one in Qsine and one in the Tuscan Grille. Qsine is one of my favorite restaurants anywhere because I love the variety. We had made a reservation pre-cruise for 14 so we could get the big table for a reunion of our Silhouetter buddies and we had an amazing time. There was a snafu with the billing (we had prepaid but the restaurant did not have record that we did) but the meal was AMAZING. I will be sorry to see this version of Qsine go to make room for Le Petit Chef at Qsine or whatever they are calling it. Our night in the Tuscan was almost as good. Service was outstanding, we got a nice discount, we had a bunch of fun with all our friends (we took another big group—this time 10 of us). Which brings me to a comment my brother made. Why can't X make food that is as good as the food they serve in the speciality restaurants for the MDR or the buffet? I mean simple stuff, like desserts for instance. The desserts in the buffet are puffs of air compared to the desserts in Tuscan Grille. I know you get what you pay for but I seem to remember when dinner in the MDR featured that kind of food. The food we had in both Qsine and the Tuscan Grille was FAR superior to anything else I had on board...other than the Eggs Benedict. That was the best thing I ate. Well maybe that was the Qsine lamb chops. The Weather Normally I wouldn't have an entire section in a review about the weather but so much of this cruise was about the weather. For our entire time in NYC, even though it rained a few times, the highs were in the mid 70s. With horrible humidity. Horrible for us. Here in Seattle we don't ever get that warm and that humid at the same time. On the cruise, the weather turned even weirder. Our first three days—sailaway from New Jersey, our stops in Boston and in Portland, Maine—were downright warm. The high in Boston on October 9 when we were there was 86 degrees. Even crazier, the high in Portland, Maine on October 10 was 84. In the sun it was substantially warmer. Then the very next day when we were supposed to stop in Bar Harbor, Maine the ship wasn't able to because of the high seas and the wind. From that point on we had some of the rockiest weather we have ever had on a cruise. Going around Nova Scotia and across the Gulf of St. Lawrence until we were in the St. Lawrence seaway, we rocked and rolled the entire time. The same was true on the way out of Québec as well. That meant that on a 14 night cruise, we had at least 6 days that featured some heavy oceans. Another weather consideration if you are thinking of taking this cruise would be the lateness in the past few years of the fall foliage colors. Celebrity offers this itinerary three times each fall. As of now, you can take it in early September, mid-September or when we did—early October. It used to be (10 years ago) that the best foliage was on the middle cruise. As the globe has warmed up, fall colors are getting later and later each year. For instance, on our pre-trip we barely saw reds, oranges or yellows in Vermont or upstate New York. On the cruise we really didn't see incredible fall colors until we were on our way into Québec. Totally amazing (check out the pics in the slide show on the home page). The Ship Summit is in OK condition for a ship that was launched in 2001. She was "Solsticized" in the late 2000s after the Solstice line of ships joined Celebrity, but she is in need of another fix up. There is nothing horribly wrong, just rust showing on verandahs, creaking floors, verandah doors that sticks and other symptoms of an older ship. The rumors are that Summit will be going into dry dock in 2019 and we hope that is the case. The rest of the ship also needs updating. The public areas are still nice. Definitely an improvement on the RCL ship we sailed on two weeks before we left on this cruise. That ship (Explorer of the Seas) was built around the same time but looks much more the worse for wear. That said, I now believe I like the Solstice class ships more than the Millennium class. They just have so much more to offer and so much of the M-class ships have been just had things added on to them which makes them much more hodge-podge than ships that are built for a purpose. A great example are the dining rooms. On M-class ships the Aqua class dining room is an add-on, carved out of the main dining room but on the S-class they are purpose-built and feel more natural, like they belong there. I will say that parts of the ship are in great shape, like the gym. Lots of great equipment, kept in pristine condition, open almost all the time and just an all around great place to work out. The Martini Bar, the Main Dining Room (MDR) and other large venues are still almost as nice as they day they were built and put in service. The worst part of the cruise We had one major complaint about this cruise: the ship is understaffed. That's the best way to put it. We found so many great, hard working Celebrity crew members that did the very best they could but there just weren't enough of them. Some examples: We were in the Rendezvous Lounge before dinner and there were at least 100 people in the lounge and about 20 of them waiting at the bar and there was just ONE bartender. That's it. We were in the buffet for dinner. We had our dinner and we waited more than 20 minutes for a server to come by and offer us a glass of wine or a cocktail. I finally got up and walked to the bar on the far end of the buffet and got my wife a glass of wine and ordered a drink for myself. The bartender there said that he would bring it to me. About 20 minutes later, I finally got up and went back to get it. Another night in the buffet, it was a SPECIAL burger night at the grille at the back of the buffet. I went back there on three separate occasions about 15 minutes apart and each time there was a line of 8-10 people waiting and ONE crew member working. On a daily basis in the Rendezvous Lounge there was only one server for the entire side of the lounge, more than 150 plus people. My brother, his wife and our two best friends were in Aqua and eating in Blu. There was one sommelier in the entire restaurant each night for more than 150 diners. Good luck if you were looking for a different bottle of wine or a maybe just a second or third glass with dinner. We had the best stateroom attendant we have ever had on any of our 26 cruises (17 with Celebrity) but he worked with no help whatsoever. Not sure he ever got any time off. When we first sailed Celebrity in 2004, stateroom attendants had an assistant and were responsible for about 15 staterooms. our amazing stateroom attendant had no assistant and at least 20 staterooms to attend to. As a long-time Celebrity cruiser who loves the Celebrity product, I will have a much harder time recommending Celebrity after this experience, especially with the staffing situation becoming even thinner with their concentration on their new ship Edge to the detriment of the other ships in the fleet. There were other problems (all fixable, as is this one) but this is the biggest one and it faces the entire industry with the onslaught of more than 120 new ships coming in the next five years. Lastly, I want to mention that at least twice I went to ask to speak to the Hotel Director or Food and Beverage Manager about this situation. I went to Guest Relations and was told someone would contact me. I was never contacted. Television and internet connectivity sucked! The television experience on this cruise was the WORST I have ever had at sea after 25+ cruises. I know, I am on a cruise, do I really need to watch TV? Yes. Because my wife and I both caught horrible colds and just needed a day to be sick in our cabin. We wanted to take our minds off of how we felt by watching television. Good luck! Nothing on at all. Barely got the map of where we were. When something would come on the reception was horrible and the selection even worse. HGTV that flickered in and out and was cut to ribbons by Celebrity to eliminate commercials. Cooking channel that repeated the same shows over and over again. Celebrity's television experience has gotten worse and worse over the years. Now I totally get problems with satellite reception. Weather can screw that up and on this cruise we had some crazy weather. But couldn't they PLEASE put some movies, TV shows, anything on their server that we can access while at sea. The only option other than the aforementioned lousy programming were movies that were chargeable at $14.95 per viewing. Most of them were old. Something that I would find free on Netflix or Amazon Prime. Last summer we did a quick HAL cruise to Alaska and their TV was AWESOME! Tons of free movies, the full catalog of BBC nature films and so much more. Incredible 4K televisions in every cabin. Makes X look sad in that department. I have had people ask me why I didn't just stream Netflix or Amazon? Well besides only having Elite Plus internet minutes, in our aft cabin, the connectivity was HORRID! I ran a couple of speed tests and got barely .3 megabytes per second up (at home I get 50 MB up and down). Yes, .3! My brother had better luck than I did and I think that may have been because of his placement on the ship (remember, we were in an aft cabin) but when I would go forward and sit in a common area, mine wasn't much better. A little about those people who did great work Let's start with the best stateroom attendant we have ever had in more than 23 cruises, Eddie who took care of us in stateroom 8176. The photo below are our gang, the Cruise Ruiners with the amazing Marly from Columbia in the Rendezvous Lounge. She was beyond phenomenal. Never seen anyone work so hard. The entire crew in Cafe Al Bacio was awesome. The amazing Voltan who was EVERYWHERE in every dining venue at all hours of the day and night. All the guys who make eggs Benedict in the buffet—the best I have ever had and I love eggs Benedict. We are big trivia fans and the activities staff that ran the daily trivia contests were awesome. And there were a lot of them. Some sea days there were four sessions. I do wish they were all up in the Revelations Lounge where everyone could see the screen they were projecting video questions on but that's a minor complaint. The staff did a great job running the games. We were pretty much one of the top teams. Our team name was the "Cruise Ruiners" because one lady thought we were talking a little too loudly during a bingo session that preceded one of the trivia games and told us we had "ruined her cruise." The name just stuck. Maybe we'll get shirts. The People who were Disappointing Some of the people who were not so good: The guest relations people who told me they would have someone call me back but never did (about our ongoing issues). The manager of Qsine who woke me out of sound sleep because he thought we had walked away from the tab on a table for 14 when we had paid pre-cruise as a group through the group department almost a month before we sailed. He did apologize after waking me up with a phone call at almost 10:00 pm but there is no excuse for this. Where did he think we were going to go to get away from him? Jump ship and ditch the last 10 days of the cruise? The Concierge who was supposed to be there to help us as well as the special events coordinator who turned the Cruise Critic group down cold when we asked to be able to have lunch together in the dining room on the last sea-day. This is something that we have had no problem arranging on Infinity, Silhouette, Solstice and Eclipse on previous voyages. These people were totally unhelpful. Would I recommend this cruise to a friend? They ask this on the Celebrity cruise evaluation that they send you. Well, I would recommend it but as it stands now, I would tell them that before they consider taking Summit to New England, they need to re-evaluate whether they want to sail on a ship that is so understaffed. If they are willing to wait 20-30 minutes for a cocktail or glass of wine. That If they want anytime dining they might have to be willing to wait 30 to 45 minutes to be seated. They also need to think about what will happen if they become ill and want to just lay in their staterooms and watch the WORST television on the high seas. Holland America makes Celebrity's television look like the 1950s. They need to decide if they want (or can) sail and be away from work and family with the WORST internet connectivity ever. My average download speed was under 1 MBPS and upload speed (I need to upload changes to websites when on vacation) was NON-existent. I would tell them that if they can put up with this, then maybe Summit to New England is for them. I would tell them that the crew that will be sailing with them there are OUTSTANDING and trying as hard as they can to help them have a great vacation. Read Less
1 Helpful Vote
Sail Date: October 2018
This cruise offered a chance to see parts of New England and my home country of Canada my wife and I wanted to see. The transportation from the airport to the port was less than we would have liked. The van was not maintained very well, ... Read More
This cruise offered a chance to see parts of New England and my home country of Canada my wife and I wanted to see. The transportation from the airport to the port was less than we would have liked. The van was not maintained very well, broken seatbelts, and the side door would not close properly. At the pier embarkation was very easy and quick. The ship was a little tired but that will all be taken care of with the refit coming next year. Our cabin was fine as it was mostly used for sleeping. This was our first time trying anytime dinning and the first night was very rushed. Our appetizers arrived before our sommelier had come to the table. The following nights we were in a different section and service was great so we asked for the same waiter, Frederick, for the rest of our dinners in the main dining room. The speciality restaurants were awesome. The Tuscan Grille, Sushi On Five, and Quisine did not disappoint. As a chef myself I really enjoyed the cooking demonstrations by the executive chef and the progressive golf with Gigi was a blast. We went to the shows almost every night in the main theatre. The Celebrity cast of singers and dancers was good and the orchestra was great. The entertainment that was brought on board was excellent. The service was always great. We especially loved the Martini Bar where we were known by name and greeted each day by Imade. We booked a shore excursion in each port and found the tour guides to be excellent and very engaging. There was lots to see in each port but we especially enjoyed Quebec City, Charlottetown, Halifax, and Boston. Bar Harbour was missed due to weather. We booked a tour of Manhattan before our flight home. It is an amazing city to see but the tour felt very rushed. Several times it was mentioned that people had to get back earlier than the four hours allotted. However it was over heard in a conversation between the driver and the tour guide that the driver had a football game to work in the afternoon and was in a rush. Overall the cruise was excellent. This was our fifth time cruising with Celebrity and second time on the Summit. We were however disappointed with the changes too the Captains club since we last cruised. Our previous cruises of 10 days or less were each worth 30 club points however because of the category we booked this 14 day cruise was only worth 28 points. This left us 2 points shy of the next upgrade level. In the end we enjoyed the cruise very much. We met some great people and the fall colours were spectacular. We would recommend this itinerary and ship to cruisers who enjoy history and great service. Read Less
1 Helpful Vote
Sail Date: October 2018
Chose this ship for the itinirary which was very nice although unable to stop at Bar Harbor due to weather. We did have rough seas on several days 8 - 14 ft waves. We were concerned about being on Deck 2 but actually was an advantage. ... Read More
Chose this ship for the itinirary which was very nice although unable to stop at Bar Harbor due to weather. We did have rough seas on several days 8 - 14 ft waves. We were concerned about being on Deck 2 but actually was an advantage. More stable. Able to walk up to Dining room on 5 & main common areas. Never an issue getting on/off ship in ports from Deck 1,2 or 3. The entire staff was very friendly, helpful & efficient. However, could never understand the Captain in his announcements. Heavy accent. Food was good, not great, in Dining Room. Better at the Ocean Buffet. Big problem with lunch on the day Bar Harbor was skipped. Main dining room not open. Everyone trying to eat at Buffet but it was packed. No place to sit, passengers frustrated, difficult to fix your plate & take elsewhere because the ship was rockin & rollin in high seas. Should have been better prepared ! Entertainment ok - nothing outstanding. Ship itself badly in need of update & maintenance. Window in our stateroom full of mold/mildew on inside. Grout on Shower floor was black with mildew. Many passengers experiencing allergy episodes. Triggered My asthma & after 3 days home still having congestion. 1st time on Celebrity. Had heard they were the higher end of cruise lines. Perhaps for the Elite but certainly not for the rest of us. Very obvious that there is a "Caste System" on the ship. Deck 11 with the panoramic views was frequently restricted for use only for passengers in higher end cabins or those with multiple cruises. Michaels Lounge, lower section of library - all restricted. Embarkation & Disembarkation was well organized & easy. Sorry - have been happier with Princess. Read Less
1 Helpful Vote
Sail Date: October 2018
We booked this cruise on June 7, that date only inside cabins were available, we booked GTY with savings of $1,100, and were assigned 7052, we receive the promo full payment in 12 months without interest, at first time I don't liked ... Read More
We booked this cruise on June 7, that date only inside cabins were available, we booked GTY with savings of $1,100, and were assigned 7052, we receive the promo full payment in 12 months without interest, at first time I don't liked because it's a connecting cabin, so I asked to be moved but the change was denied because the cabin I was asking in the same CAT was for 3 people, when final payment arrived (not for me) I see the 7050 available and asked to be moved, change was successful. I loved this cabin in vertically oriented with the bed in the back wall, in the other extreme are the closet and the bath, and in the middle the dressing area with the mirror, with this distribution the space is taken advantage to the maximum and you feel more comfortable. The ship is nice but it shows its age, she will be rejuvenated in the next dry dock. I always dine in the MDR except for one night when I dine in Qsine (original menu) with a group of 8 CC friends, also I do lunch at Qsine (sea food) and Tuscan Grill (Oktober fest). The food was good, the steaks were soft, easy to cut and tasty, The Lobster night I do it double. Entertainment I never go to the shows, prefer to socialize with friends as I was traveling alone, AA denied to board the plane to my DW (Friday Oct 5 4 am) because her USA laser VISA was peeling in one of the corners, they say it's damaged you can't not travel, my heart was broken and I don't feel OK to go to the shows. My TA cancel all from my DW and she email me that Taxes, port fees, gratuities and shore excursion will be refundable in 1 month, she also says that the beverage pack was not refundable because the cancellation was done one day after the limit. When I board the Summit I go to guest relations and ask for the rules, they don't know so they write a email to Miami, Same Sunday Oct 7 at 8:30 PM I receive a email from Celebrity that everything is going to be refundable, They refunded all from the cruise planner shore excursions and beverages the last day of the cruise, still waiting for the tax, port fees and gratuities. All Celebrity personnel, says hello to me by my name, it was nice because everybody knows me and I felt the most personal treatment not a simple Sr. I give 120/100. Ports, this was my first time in all ports of call, I liked every place, and we see the fall foliage, we don't go to Bar Harbor because strong winds instead we have an extra night in Quebec, at all ports I booked full day ship excursions, I have no complaints, I think I receive more than I was expecting. Know I'm in the process to renew my and DW USA Visas, if them are approved I will book this cruise again and maybe a B2B, to have more time to explore the ports and ejoy a larger vacation. In this sailing we have only 2 children on board, one lady 2 1/2 years old and a baby x months old. I have two problems, with a lot of comments here in CC. one was the onboard purchase was being charge in MX pesos instead of US Dollars as I ordered in the Check in, I go to guest relation to be changed that the conversion was made by my bank, and the second problem was being charge for Water or Coca cola or Vitamin water when I have the Premium non alcoholic package. Again need to go to guest relation for the cancellation of the extra charges. The sales they have onboard (in a special area) are a lie the perfumes and most of the merchandise has the same price as in the stores, the unique sale I see was tee shirts at $5 because was out of the season. Martini bar the waiters do not use the measure to prepare the drink, for my taste they were too strong, I had to ask them to prepare them in the light version. The disembarkation and migration was the fastest I've had, the immigration officials just took a photo and by facial recognition I was approved to continue without having to show documents to the immigration officers. I just want to thank all the Celebrity staff and my roll call friends and I want you to know that I am very grateful for your friendship. Read Less
1 Helpful Vote
Sail Date: September 2018
this cruise package was sandwiched between Southampton to New York New York to Southampton on Queen Mary2 which is our favourite cruise choice.although very different We did have a nice holiday on the celebrity summit we are ... Read More
this cruise package was sandwiched between Southampton to New York New York to Southampton on Queen Mary2 which is our favourite cruise choice.although very different We did have a nice holiday on the celebrity summit we are particularly interested in the theatre and music and found for the most part acts and bands were very good there was always lots going on to very late.The entertainment director Patrick was excellent and it was a very nice and appreciated gesture on his part to come and say goodbye when disembarking the ship to all quests The meals were nice and varied and the waiting staff did their very best to keep all their quests happy and all do a execellent job and seem very happy doing so. We liked to have breakfast on deck 10 and we found the food to be very varied lots of choice and chefs happily cooked eggs omelettes to your order coffee very good too.we noticed everything was well managed by head staff who were all very nice and very well mannered.and helpful yes lots of the ship needs refurbishment but it seems to us that most people seemed to be having a good time all activities seem to be well attended . Weather bad so couldn’t go on deck , but the decks looked very well laid out and it would have been nice to spend some time up there. Only downside dress code doesn’t seem to exist despite a chic dress up night but quess it’s up to everyone how they want to present themselves. We think the summit portrays a home from home holiday for lots of guests and they really enjoy the experience. Read Less
1 Helpful Vote
Sail Date: September 2018
This was the middle part of a 4 week, 2 ship cruise to USA and Canada organised by “ Imagine Cruising” Weeks 1 and 4 were aboard QM2. Transfer to Celebrity Summit was a little traumatic as QM 2 was late into NYC and immigration ... Read More
This was the middle part of a 4 week, 2 ship cruise to USA and Canada organised by “ Imagine Cruising” Weeks 1 and 4 were aboard QM2. Transfer to Celebrity Summit was a little traumatic as QM 2 was late into NYC and immigration took forever. Transfer to Summit somewhat disorganised, no names taken or ticked off list. Embarkation and disembarkation slick and well organised. Drinks package expensive and poor quality cocktails. Food in buffet and restaurant excellent. Glad we had Celebrity Select Dining. Good to have dinner at 7:30. Staff excellent. Entertainment excellent. Disappointed that many of the Shore excursions were not available after queuing for a long time. Tried to book in advance but struggled with ships website. Ports of call interesting. Quebec lovely. A bit early for Autumn Colours, Some public spaces and cabins in need of refurbishment. We enjoyed our first cruise and may choose Celebrity in future. Read Less
1 Helpful Vote
Sail Date: September 2018
Took 2 week ne/can cruise out of cape liberty got a suite from move up opportunity and boarding was a breeze .suite itself was terrific and chip(Butler) and margorie(room attendant)were ever so accommodating.highlight of our cruise was ... Read More
Took 2 week ne/can cruise out of cape liberty got a suite from move up opportunity and boarding was a breeze .suite itself was terrific and chip(Butler) and margorie(room attendant)were ever so accommodating.highlight of our cruise was eating in luminae restaurant charles(md) and our everyday server(JAY) were outstanding food was over the top in taste,preparation,and all around to die for.ship itself was well maintained and crew was always friendly and courteous. shows were good ,ocean view cafe was full of great choices and food was enjoyable .had premium drink package and never had problem getting a drink ,especially in luminae where Fabian (som) kept our glasses full and was very knowledgeable about wines .ports were beautiful and calling for us to return one day.all in all had a terrific time on summit just relaxing,eating,and having an all around great time on summit.hopE to see everyone again on the beautiful summit Read Less
2 Helpful Votes
Sail Date: September 2018
Fairly quick boarding & very pleasant staff in Cape Liberty terminal too. We had an ocean view cabin. First time I've sailed without a balcony which I did miss to be honest. However, cabin was ok but tired in places with mould ... Read More
Fairly quick boarding & very pleasant staff in Cape Liberty terminal too. We had an ocean view cabin. First time I've sailed without a balcony which I did miss to be honest. However, cabin was ok but tired in places with mould on the shower caulking and bits of furniture peeling away. Cabin steward was friendly enough and adequate (tbh we are quite low maintenance) but completely missed us one day. No biggie but that's the first time it's happened to us on Celebrity. Ate breakfast at Oceanview every day and really struggled to get a table each time. Thought the location of items was quite poor as you had to go from one side of the ship to another to complete your cooked breakfast so by the time you did this & managed to find a table, your breakfast was lukewarm at best. The staff there were really friendly though - especially Donovan; the man is a legend. Dinner in the MDR wasn't as good as other Celebrity ships I've sailed on. The selection didn't seem to be as good. The wait staff were lovely though and got to know them well during the cruise. Evening chic nights were a complete waste of time. We've always loved the formal approach - tux & all - but only a handful of passengers made an effort to do this, some coming into the dining room dressed as if they were popping into McD's; it was a real shame. I totally get that you're on holiday and want to relax but it's a real treat for us to dress up and we often felt distinctly overdressed for the occasion. We went to a few of the talks/demonstrations on sea days and they were very good. As the ship was small, I was worried that they would be over-subscribed but they turned out to be less crowded than usual. We didn't really go to the shows - just a personal preference as we've always found Celebrity to be a bit lacking in this respect, and the drinks service was practically non-existent on the one show we did see so it was back to the Martini bar for us as usual. Talking of which, this bar is always my favourite with Celebrity. Because the demographic on the ship was older. we never had any problems getting a seat there. Service was brilliant and top marks to the team there who were the best - shout out to Novi, who was my favourite. The only excursion we'd booked with Celebrity was on disembarkation day as we had a late afternoon flight back across the pond. Unfortunately they cancelled it part-way through the cruise, leaving us high & dry until we spotted an airport transfer excursion in a newsletter late on in the cruise which we booked and it turned out ok with not too much waiting around at Newark airport. Every other excursion we had already booked independently and we paid an extra £20 on our travel insurance to cover the cost of getting to the next port should any of our excursions not get us back to the ship in time (they all did, as usual). I find this much better value with a lot more choice too. To give you an example of value, we took the public transport bus in Boston which picks up at the port and takes you to South station for $5.50 return per person; buses run every 15 minutes and the journey takes 15 minutes as you travel underground through the city. Celebrity run a shuttle from the port to the city and drop off about a 10 minute walk from South station. They charge $18 return per person and fellow passengers said the journey took 40 minutes in traffic. Unless you have mobility issues, this is a no-brainer in my opinion. We were one of the last group to disembark due to our late transfer and getting through the port was so slow (as usual in the US) but the bus transfer was quick and friendly enough. Most of the passengers were elderly but I think that's the time of year we sailed and the itinerary. It was a mix of US, Canadian, British and Australian mainly. My biggest gripe which I've saved until last is the constant pressure from photographers, starting at embarkation, pretty much every night and then upon disembarking at each port. Can't they introduce a 'no photo' badge you can wear? We got sick of politely saying ''no thanks" and they could be very intrusive at times - I managed to stare one down whilst chewing a mouthful of food when he interrupted my dinner. I know they're only doing their job but come on guys - hounding me at the dinner table?? It'll be interesting to see what Summit looks like following her refit in March 2019. Might give her another shot after this, depending on the itinerary. Read Less
2 Helpful Votes
Sail Date: September 2018
We had booked the Canada/New England cruise around two years ago after travelling on the Celebrity Solstice and were eagerly looking forward to it. We were disappointed that our second Celebrity cruise didn't live up to the hype. ... Read More
We had booked the Canada/New England cruise around two years ago after travelling on the Celebrity Solstice and were eagerly looking forward to it. We were disappointed that our second Celebrity cruise didn't live up to the hype. While the majority of the crew tried hard, the cruise was let down by poor organisation (particularly by the shore excursion team and by security in the embarkation process at ports). At Bar Harbor, one shore excursion cancelled at short notice and everyone listed on that excursion was keep waiting in the Theatre for a considerable time, with little information and without being allowed to get onto the tenders and to travel into the port. No alternative arrangements were offered. This resulted in a lost morning at port for us. We had a second excursion booked later that day and were told to meet 'at the pier', when we got to the pier there was no-one in sight and we eventually found the shore excursion contact waiting in the carpark near a bus. For the embarkation at ports, security seemed to have difficulty coping with the many elderly and infirm guests. It took a long time to board the ship and, at one port, guests were kept waiting in the rain on the gangway. The Summit was allocated poor berths in Quebec and in Halifax, requiring a bus to get into town. Loading the buses took some time due to the high number of infirm and elderly guests. Service was inconsistent at the bars onboard. Often the service was slow and on some occasions we were told that certain drinks weren't available at that bar, when we had had those drinks there on another night. Disappointingly one of the better bars, the Revelations Lounge on deck 11, was not open until around 7:00pm/7:30pm each night as it was reserved for Celebrity Elite and above clients. On being turned away from this area, we felt like second-class citizens and not valued by Celebrity. Finally, we had asked that our account be charged in US dollars. This was ignored and the charge went through in Australian currency. Read Less
3 Helpful Votes
Sail Date: September 2018
Autumn Leaves and Lobsters in Maine and the Maritimes Our two week cruise On Celebrity Summit to New England and Canada was very much akin to a curates’ egg. Many good aspects and experiences with the occasional not so good ones, ... Read More
Autumn Leaves and Lobsters in Maine and the Maritimes Our two week cruise On Celebrity Summit to New England and Canada was very much akin to a curates’ egg. Many good aspects and experiences with the occasional not so good ones, but unlike our previous Celebrity cruise earlier this year to SE Asia which was sub-par in virtually every respect, the good stuff significantly outweighed the bad. For instance: The ship: Ageing and showing serious signs of wear and tear everywhere with tawdry, outdated furnishings and fittings, the Summit is in desperate need of the total makeover it is due to undergo early in 2019. BUT, despite her age the ship was always clean and well maintained. Entertainment: Although the singers and dancers were talented and energetic, the main shows were disjointed and not of the standard we have come to expect from the cruise line. BUT overall, the entertainment on offer was generally better than the typical cruise ship offerings with a couple of excellent stage acts including an hilarious stand-up comedian, a great magician and some better than average musical performers. The bands, duos and solo artists that performed regularly at various venues and varying times around the ship were also much of a mixed bag. Some were really good and one could usually find some good music to listen to while quaffing a pre-dinner glass of wine or a cocktail in one of the lounges. Patrick (Cruise Director) and his able assistant Charlotte were also excellent and not over the top as we have sometimes found with Cruise Directors on previous cruises. Food: The fare in the buffet restaurant was generally bland pretty much the same day in and day out although each day did have a small segment dedicated to a particular theme such as an Italian day, or a Mexican feast and so on. BUT, we thought the main Cosmopolitan restaurant where we dined most frequently was good - more than adequate variety, tasty and always attractively presented. We also sampled two of the speciality restaurants, Sushi on 5 and QSine. Both were good especially QSine which offers such a fun dining experience with good, quirky food and attentive service. Service: The one area where the RCCI group consistently gets it right is in the standard of service one generally receives from staff and employees at all levels which is a tribute to the high quality selection and training programmes they clearly employ. Service on this cruise was no exception with special shout-outs to our main dining room team of Jewis (head waiter), Walter (assistant waiter) and Randi (sommelier)who collectively contributed to making our dining experience in the main restaurant that much more enjoyable. Carlos our stateroom attendant also attended to our needs efficiently and unobtrusively throughout the two week cruise. But this cruise was all about the itinerary. A cruise to New England and Canada, particularly in the Fall, has long been on our bucket list and, with only a very few minor exceptions, the experience did not disappoint. We started the trip with a couple of days in New Jersey to enable us to recover fully after our long 16 hour flight from South Africa. We had never stayed in Jersey City before having always opted to hotel it in Manhattan on our previous visits to North America. We are glad we did. Much cheaper and nowhere near as busy and buzzy as the Big Apple it offers splendid views of the New York skyline from virtually all vantage points. We secured a self-catering studio apartment at Candlewood Suites, an efficient, well run block of self-catering suites less than a kilometre from a PATH station and a well -stocked supermarket. It was more than adequate for our needs with a microwave oven, hotplate and full sized refrigerator and sufficient cooking utensils and crockery/cutlery for two persons. Highly recommended for anyone requiring comfortable, safe and clean accommodation for a short stay at an affordable cost. While in Jersey City we did the usual touristy things, taking in visits to Liberty Park, Ellis Island and the Statue of Liberty and to cosmopolitan Hoboken that included an obligatory stop at Carlo’s Bakery! The PATH station was only one stop from World Trade Centre and we of course, took the opportunity to visit the awesome, understated and respectful 9/11 monument site - an humbling and moving experience. We also wandered our way through much of Lower/Mid Manhattan exploring Soho, Greenwich Village, Chinatown and the Little Italy areas. Our visit coincided with the annual feast of San Gennaro festival in Little Italy which was an experience in its own right! An overcrowded, boisterous, happy atmosphere with every type of Italian fare one could wish for on offer in abundance. Great fun. Then, on to the cruise. As mentioned, a trip to Canada and New England in the autumn months had long been a “must do” one. We were, of course, hoping to see the Fall colours but regrettably, the cruise was perhaps just a bit too early in the season. However, traversing many of the main ports of call in Maine, Canada and the Maritime Provinces fortunately enabled us to see glimpses of the beauty of the turning leaves, giving us a taste of just how majestic the area must be when the colours are in full bloom. The itinerary included visits to: Boston: We took a ship’s tour of Boston by Trolley Bus. The trolley picked us up at the pier and gave passengers a good overview of the main sights of this beautiful city. Unfortunately, the weather was not kind (actually the only really wet day during the entire trip), which sadly prevented us from walking the famous Freedom Trail as planned. The tour included time at the Quincy Market area before dropping us off back at the ship. Incidentally, as the ship docks quite a distance from the downtown area, doing the trolley bus tour which takes one to and from the ship directly is really a good deal - not that much more than the $18 per person shuttle service the ship offered that merely took passengers to the harbor entrance, still some distance from the main attractions of the city. Portland, Maine: As we docked right at the entrance to the harbor, our plans were to do our own thing in Portland as we could easily walk into town. We however, ended up taking a similar trolley bus tour of the town operated by an independent tour operator that included a visit to one of the famous lighthouses of the area at less than half the price of a similar ship excursion. Well worth the $28 per person for a 2.5 hour tour. After the tour we enjoyed the obligatory lobster roll at a wharf side eatery. Delicious! We still had plenty of time to walk around the town before returning to the ship. Bar Harbor, Maine: Probably the highlight of our whole vacation. We tendered in Bar Harbor harbour. Seas were quite rough initially so it was quite hairy but lots of fun. We had pre-booked an all-day ship’s tour that took us up Cadillac Mountain and a drive through the beautiful Acacia National Park (apparently rated in the top two or three such parks in the USA). Leaves were starting to turn and we were treated to numerous resplendent vistas of oranges, reds, and purples at every turn. A drive through the leafy wealthy suburbs of the area (holiday homes to the Fords and Rockerfellers!), was followed by a mouthwatering lobster lunch at the Bar Harbor Lobster Bakes restaurant. A real feast comprising a starter of fresh mussels, a full lobster lunch of huge freshly baked lobster, buttered corn on the cob, coleslaw, baked potato and freshly baked bread followed, if one still had an appetite, by freshly baked blueberry cake. Such a delicacy for people such as us who come from a country where our version of lobster (crayfish) are typically less than half the size of the ones that seem to be in abundance on the north eastern seaboard of USA and Canada. After lunch we had a scenic drive along the coast stopping at Thunder Hole a famous attraction in the area. Quebec City: The first afternoon after docking in this quite extraordinary city, was spent touring the old city on our own. This included a circumnavigation of the famous Citadel and a walk along the boardwalk on the banks of the St Lawrence river. On day 2 in Quebec, we opted for a full day ship’s tour that included much of what we had done ourselves the previous day (but this time with a knowledgeable, proudly Quebecer guide), followed by a trip into the countryside of Quebec where we had visits to the Montgomery Falls – relatively small in width but about 100 feet higher than Niagara falls, and to the awesome Shrine and Cathedral of Ste-Anne-de-Beaupre. We then had lunch at a traditional French restaurant (pretty basic fare but in a delightful setting). The tour was then scheduled to return to tour the Citadel and battlefields outside the walled city and was also scheduled to take in a visit to the famous Chateau Frontenac hotel. However, these plans had to condensed into a quick drive through the scheduled areas as the tour bus was delayed for almost two hours when a fault was detected in a bridge we had to cross to get back into the city area and had to be checked for safety and passed by civil engineers before we were allowed to cross it. Corner Brook, Newfoundland: Probably the least impressive of the ports visited. We decided not to do a ship’s tour (we probably should have because there was very little to do in the small, nondescript town). There did not seem to be any local tour operators offering tours of the local area so we just ended up walking around the town and a nice little park that seems to be the main attraction of Corner Brook. To their credit the town tried to roll out the red carpet for Summit passengers offering a free, continuous shuttle service from the port to the town centre. Signs welcoming Celebrity Summit were on display throughout the town and some establishments even offered free refreshments to Summit passengers! It will however, be surprising if this destination is retained by the cruise line on its future Canadian itineraries. There must be much better places to visit in the Newfoundland province. Sydney, Nova Scotia: We had visited Sydney before so knew what to expect and decided to effectively “take a day off” and relax. In retrospect we perhaps should have opted for a ship’s tour, probably one of the famed Cabot Trail that we had had to cancel on our previous visit due to bad weather. Halifax, Nova Scotia: Our final port of call. We had pre-booked an all-day “All Things Canadian” tour“. This was somewhat disappointing and certainly, apart from the visit to the glorious Peggy’s Cove, did not live up to its publicized hype. The tour comprised a long, relatively uneventful 1.5 drive (both there and back!) through relatively bland countryside to Lunenburg, a picturesque harbour front village and home to the famous “Bluenose” racing schooner – Canada’s most famous racing ship. We were fortunate that a replica of the original Bluenose was docked in the Lunenburg yacht harbor on the day of our visit. A visit to a maple products facility was also scheduled where we were promised we would be able to sample a range of maple syrup products and delicacies, but this turned out to be nothing more than a rushed twenty minute shopping stop at a shop! Because of the long time spent driving to and from Lunenburg, the tour itself was pretty hectic and left us absolutely no time to explore the attractions of downtown Halifax where we were hoping , at least, to include a visit to their famed farmers market. There were many other ship’s tours that include Peggy’s Cove in the itinerary. Tourists, in our view, would be well advised to choose one of these shorter tours to Peggy’s Cove and leave some time to visit the other attractions in the city of Halifax itself. Cape Liberty, NJ: After disembarkation we took a cruise ship’s excursion that gave us a three hour tour of most of the major sites of Lower/Mid Manhattan before dropping us off at JFK airport where we had an overnight stay at the Fairfield Inn airport hotel before our flight back home the following morning. The tour guide was a born and bred Manhattanite, able to offer many fascinating insights into life in the Big Apple, so, even though we had often toured Manhattan on our own, it was nonetheless an interesting experience. While on the surface the transfer to the airport seemed expensive, the tour proved to be well worth it, effectively not really costing much more than any other private transfer from the Cape liberty port to JFK. In summary, our New England and Canada experience lived up to our expectations. It is a beautiful part of our wondrous planet and one that we are now so very privileged to be able to tick off our bucket list. The below par standards we encountered on our last Celebrity cruise to SE Asia and China in the early part of 2018 left us with the distinct impression that the quality and marketability of the Celebrity product was dramatically slipping downwards. Because of our concerns about the cruise line’s perceived declining standards we had seriously considered cancelling this tour. We however, decided to persevere with the cruise line one last time and are glad we did because, notwithstanding the massive remodeling and refurbishment the ship so urgently needs, we are happy to conclude that our overall experience on Celebrity Summit has, to a large extent, restored our faith and confidence in the Celebrity brand. Read Less
2 Helpful Votes
Sail Date: September 2018
We chose this cruise for the locations. It takes the full 14 days of cruising to see NE/Canada. Celebrity offered this round trip from Cape Liberty. This is so much easier than the 10 day I had done before where it was NYC to Quebec City ... Read More
We chose this cruise for the locations. It takes the full 14 days of cruising to see NE/Canada. Celebrity offered this round trip from Cape Liberty. This is so much easier than the 10 day I had done before where it was NYC to Quebec City and then you have to find your own way back home. Let's start with the pre-cruise experience: We decided to stay at the Hilton Newark Penn Station for ease of sight seeing in Lower Manhattan. The hotel is perfect for catching PATH train to NYC. No problems with hotel and would definitely recommend if your objective is to see the One World Tower area. The train station seemed confusing as far as where to buy your tickets and to locate platforms. Simply find a ticket machine and read the directions! Locating the platforms got easier as we traveled back and forth and learned the system. ( ok, this may be easy peasy for most of you but our town only has a yellow blinking light....so don't hate...!!!) Many people warned of the homeless people in the train station but they didn't seem to be doing anything but hanging out. Very few were begging for money. They are nothing like some foreign countries where they harass and follow you. PATH train was interesting place to people watch also! Most people just buried their nose in their phone and never made eye contact with anyone. I am from the south and we have a tendency to smile and strike up a conversation. (which I did with a most pleasant father and cute daughter who were spending the day together.) One can learn so much about the world by extending a smile and a hello. Back to the review, the train took us directly to the Oculus, which is a beautiful building. From there we went up into the One World Tower. We wanted to go late in the evening when the city lights came on, but time didn't jive with the setting sun. We returned next day and worked our way down to Staten Island Ferry for a ride around the harbor to see the "Lady". Thank you, New Yorkers, for providing such a lovely, historic, clean and safe city for us to enjoy! Boston: We walked the Freedom Trail and were fighting the weather elements not the British! It didn't diminish our learning experience and our apprection for the history of our country. We also had to expand our culinary pallet as well as our waistbands. Hence, our stop at Mike's pastry for cannoli of all kinds!! Portland: We walked up to the Eastern cemetery and had a prearranged tour guide that gave us an interesting study of the headstones and a few people of historical significance. This was set up through the historical and restoration society of Eastern Cemetery. From there we walked up to the Portland Observatory. Very interesting building and tour is self explanatory. Great sights from the top. Bar Harbor: We arranged a 4 hr. tour in a mini van from At Your Service Taxi Co. Fantastic tour and lots of sights that you can't see from a bus! Our driver, MJ, not only gave great interpretation of the area, but also jackets and shawls since we were unprepared for the cold air!! We enjoyed our lobster rolls at Stewman's but think they were better in Portland. Quebec City: Can't say or take enough pictures here! Celebrity provided transportation to the Chateau Frontenac in the Old City. (Special shout out to you, Celebrity, for this!!) There is an interesting sight under the boardwalk that shows the excavation of the original fort. Entrance and Exit are right in front of the Chateau on the boardwalk. Make sure you take a quick walk into the hotel to see the late 1800's opulence. Observe the small architectural details that make this place special to this day. We walked down the many stairs as we toured Lower Quebec City. Time seems to stand still as you embrace the enduring beauty of this quaint village area. The ambience of this city calls to the soul and you will find yourself making plans to return before you even leave!! No Spoiler Alert.....you need to explore this city yourself in all the small shops and restaurants. Again, Celebrity has shuttles that brought us back to the ship from Upper Town. Took the Funiculaire upstairs just for the fun of saying we did it!! Celebrity shore excursion took us to Montorency Falls the next day. Fantastic fall colors, blue skies and maple syrup were also on tap........pun intended!! Couldn't have had a better bus or tour guide to travel around the countryside. More accolades to Celebrity for this excursion! Sydney: Used Celebrity again for an excursion to Fort Louisbourg. We all enjoyed the tour guide who shared lots of interesting details on the bus and in the fort. Don't miss the oldest church in Sydney located just a couple of blocks from port. They have a hand craft market in the building behind. Great opportunity to buy local souvenirs! Halifax: Citadel is the main attraction. Don't miss going through Seaman's wharf. Just fun place to look at the offerings...........Our friends went to Peggy's cove and enjoyed that trip through Celebrity. So much to see and do on this trip and sea days were spent relaxing. We love the sauna in the spa area. The enclosed pool area on this ship is a big plus due to cooler weather and air temps. Food was great as usual on Celebrity. The drink package made the whole trip "happier" as one of our bar servers, Marly, always said! This ship soon goes into dry dock so it was easy to overlook some of the areas in disrepair. The dining room service and system was chaotic the first few days and then seemed to level out. However, the last couple of nights it went downhill dramatically. We surmised a behind the scenes problem and didn't complain. (food was great tasting, just no service to get it........) We did tip the assistant waiter, John, extra because he always had tea on the table, bread and butter ready and always attentive to things we might need. Problems didn't seem to be his doing. We stayed in the new cabins on deck 3 with the extra large windows......fantastic! Close to elevators and quiet rooms. The air conditioning was a problem on that hallway so be warned. They attempted to fix but failed in our rooms anyway. Not worth complaining about to guest services as we've encountered this on other ships as well. Air works during the day and then won't cool in evening hours. We would love to take this trip again and see all the sights we didn't have time for. Celebrity would be our #1 choice based on itinerary, crew service and ship size! Read Less
1 Helpful Vote
Sail Date: September 2018
We do not usually rake cruises for several reasons. But, this one was very good. We were in the Aqua Class. I would definitely recommend this. You have a private restaurant-Blu. We could eat at any time during the breakfast hours and ... Read More
We do not usually rake cruises for several reasons. But, this one was very good. We were in the Aqua Class. I would definitely recommend this. You have a private restaurant-Blu. We could eat at any time during the breakfast hours and dinner hours. There were no assigned times, which was great, and no waiting line. We got to know the staff and they were super to us. We sat by ourselves for breakfast and dinner (the only time Blu is open). But, the tables were close enough that we always had a good conversation with the table next to us. Also, we could use the Persian Garden sauna, which is very nice. The Entertainment was fine. Nothing to brag about. But, adequate. They have special shows at 7 and 9 each evening. They have singers, comedians and Beatles impersonators. The casino was fine but don't expect to win any money there. The drinks were expensive. We didn't buy the drink package. We can't drink that much. Beer was $7 for domestic and house wine was $9 plus an added tip. They do give free drinks in the casino if you are playing. The trip was rough on the water. I don't know if the north Atlantic is always like this. But, we brought patches and wore them and were glad we did. They had two bands. They were not bad. They have nice dance floors. They had plenty of things to do when we were cruising such as trivia, dance lessons, seminars, etc. Wife and I played cards some days. I did the acupuncture for my back problems. It did seem to help some. You might check it out if you are having problems. The dr. is very good at telling you if he can help or not. The passengers probably averaged 70-75 yrs old. I didn't expect this. But, since I am in that area, I should have. I saw one young couple on the ship. They may have been on a honeymoon. They looked pretty bored with not many other young people on board. The buffet is very good. We had to eat lunch there since Blu is closed for lunch. The only problem is finding a place to sit when we were cruising. They have pizza all afternoon and night which was a great treat at 10PM. Room service was great for breakfast when we had an early excursion. So, be sure to use it. I won't get deeply into the excursions, except to say to check and be sure they don't plan conflicting excursions on the same day. Their excursions were great and the guides were great, also. We really enjoyed Boston and Halifax. Quebec City is nice but we had to take a shuttle from the ship to get to it. And, it is very hilly making it hard to get around particularly when raining. We did like the places we stopped at. But wish we had more time in Boston. We took the Manhattan tour the last day. It was great and they dropped us off at the Newark airport. We did like the ship since it was smaller than most. But, it was hard to get around in since the center area breaks the ship up into two sections. We spent a lot of time on elevators going to different floors to get around the center area. You can walk outside to get around if the weather is good. But, we had a lot of bad days on the water. The ship will be renovated next year. It should be a great trip on this ship after the renovations. And the staff is absolutely great! Read Less
1 Helpful Vote
Sail Date: September 2018
Have sailed with Celebrity several types and never been disappointed. Dining experience is fantastic, quality of food first class. Staff and level of service excellent. Ship is a little dated, but I believe it is going in for a ... Read More
Have sailed with Celebrity several types and never been disappointed. Dining experience is fantastic, quality of food first class. Staff and level of service excellent. Ship is a little dated, but I believe it is going in for a refit next year, but that wouldn't stop me from using this ship again. Sunday 9th September sailed from Cape Liberty, was raining so not great views of Manhattan, port is near Statue of Liberty. Monday 10th September as sea Tuesday 11th September - Boston Took the shuttle bus from the ship and walked to Faneuil Hall, rangers provide Freedom Trail guided walks, which we started but had to leave due to the lack of time. We then walked to Cheers Bar across Boston Common. Would recommend lunch at the Quincy Market great selection of food venues. Wednesday 12th September – Portland, Maine Took the Mail Boat run with Casco Bay Lines for $16.50 each, we boarded the Mail Boat run. It took us out in the bay, saw countless islands & stopped at a few. The captain gave some history of each of the islands you pass or visit. Better to have a trip booked as the town not that big. Thursday 13th September – Bar Harbour, Maine This is a tender port. The free shuttle buses provided by Island Explorer to the Arcadia National Park are excellent, a map is provided when you pay $15 to become a member and then you can hop and off the various buses touring the park. At bus stops times are displayed with the times of the next buses are arriving, we changed bus 3 times and it was fantastic. Bar Harbour itself is great to walk round, lots of shops and places to eat. Friday 14th & Saturday 15th September at sea Sunday 16th & Monday 17th September – Quebec A shuttle was provided up to the old town. Had a walk round about and then back the train station and purchased bus ticked to go to Montmorency Falls, which were lovely. Next day bought tickets for the hop on hop off bus from the Tourist Information office, near the Chateau, it was really informative, head phones were provided and 10 language translations. Tuesday 18th September – Saquency The Saguenay River Fjord is the 4 largest fjord in the world the fjord plunges to depths of 900 feet. Took a guided tour with a local company from the port, guide told us of the history of the area and we stopped at viewpoints and then at a village before returning to the ship. Others on the ship did the hop on hop off bus, which they said was excellent and included museum access. Wednesday 19th September at sea Thursday 20th September – Sydney, Nova Scotia Just had a walk around the town, craft stalls in the port, but not much to see, we should have booked a trip. Taxis are available just outside port with tour options, but by the time we thought of this the trip was going to take too long. Friday 21st September – Halifax, Nova Scotia Visited Peggy's Cove shared a taxi which was $200 with 2 other couples, the driver was very knowledgeable, we went along the coast to Lunenburg which is a UNESCO Heritage town, it was absolutely stunning, weather was glorious then driver took us to Titanic Cemetery and Citadel Titanic Cemetery has guided tours and was excellent. Read Less
3 Helpful Votes
Sail Date: September 2018
Summit is an older ship , but staff are wonderful and keep ship very clean. Food was good overall. Really enjoyed the food in the Café, especially the grill in back and stir fry. Entertainment was very good , only act we didn't ... Read More
Summit is an older ship , but staff are wonderful and keep ship very clean. Food was good overall. Really enjoyed the food in the Café, especially the grill in back and stir fry. Entertainment was very good , only act we didn't care about was couple who did juggling and comedy. Always enjoy the trivia and other activities on board. Loved the free tour of the galley. Played pickleball on board ( after suggestions from us, they taped the pickleball court correctly). At Boston , would suggest taking Old Town Tolley ride instead of paying for shuttle into Boston from pier( about 18.00$ pp). Tolley was right at pier to load. Walked Freedom trail to USS Constitution , then took ferry to center of tourist area instead of walking back. Took 4 hour Ollies tour to Acadia Park and enjoyed it. Liked having 30 minutes at each stop.After tour ate a wonderful warm blueberry pie in Bar Harbor. Quebec City was my favorite port. The city is beautiful. Took a walking tour with a local named Sam. His humor and knowledge was enjoyable. Would love to go back to this area. Sageunay was cold and rainy the day we were there. Took a excursion to the forge. It was beautiful even in the rain. Next stop was Syndey, and took 7 hr tour of Cabot Trail. First 1 hour is somewhat boring but gets pretty after that. Not much to do in Syndey, so book an excursion on this port. Halifax had much more to offer. Took tour of Peggy's Cove. We were lucky , as first bus out there for the day. Heard from others that got very busy later in day as many ships in dock. Also booked Hop on/ off tour following Peggys Cove. Due to time in port, was only able to ride around route in city before having to return to ship. Would liked to go to sites and expore. Better not to schedule both things , due to time restrains. Since our flight was late in the day, we did Manhatten tour and transfer to airport. Our guide as good . Only 2 stops on tour but nice tour. Not able to see much color in trees due to too early in season. Had a great time on the Summit. Read Less
5 Helpful Votes
Sail Date: September 2018
The service on board the Summit was excellent and the entertainment great. I love the fact that they have a live band backing up the entertainers. Food was pretty good, but wait staff was excellent. My only complaint is about the ... Read More
The service on board the Summit was excellent and the entertainment great. I love the fact that they have a live band backing up the entertainers. Food was pretty good, but wait staff was excellent. My only complaint is about the smell near our cabin. The area around our cabin had the distinct smell of sewer gas, we could smell it in the passageway on deck 6 starboard midship as well as in our room and on our veranda. I suspect that there is an external sewer vent that is too close to an air intake vent somewhere, but it could be other things. The ship is undergoing a major retrofit. Hopefully this is one of the matters that will be sorted out at that time. Only other issue is the limited number of electrical outlets in each cabin (2 110v). Perhaps back in the day that was enough but with electronic devices more are needed. Again, hopefully that is resolved in the overhaul. Read Less
4 Helpful Votes
Sail Date: September 2018
This was a 14 day cruise out of Bayonne, NJ. We paid about $2300 pp for a window cabin (#2002). (We scored pre-paid gratuities and a $350 onboard credit!) The up-charge for veranda cabins can vary from practically nil to nearly double ... Read More
This was a 14 day cruise out of Bayonne, NJ. We paid about $2300 pp for a window cabin (#2002). (We scored pre-paid gratuities and a $350 onboard credit!) The up-charge for veranda cabins can vary from practically nil to nearly double the cost of a window cabin. This cruise trended toward the upper end so I opted for a the window. I figured it would be too cold to sit out anyway – I was wrong. We had unusually warm weather from day 3 through day 10. Check-in - Easy. Buses park close to the terminal and cars pull right up like an airport. Porters took our luggage and I drove a hundred yards to a clean, modern garage. It's large enough that reservations are unnecessary. Cost is $20/day which includes all fees and taxes. By the time I locked the car and walked to the terminal, the luggage was on it's way and my wife was in line with our boarding passes. We were on board in 30 minutes but spent an hour waiting for the staterooms to be ready. The Ship – Summit is seventeen years old. Her age is apparent in the design. Smaller flat-screen TVs are set into an angle cabinets that were obviously designed for a CRT. Separate restaurants were carved out of corners of the main dining rooms. She was clean and well maintained. On arrival, our cabin thermostat was stuck on freezing. I called the service desk and a tech arrived in 30 min. Another 30 min and the system was working normally. Good response. Our Cabin – Summit's cabins run about 170 ft^2. Verandas add about 40 more. The décor was dated, the desk very small and somewhat less storage than I'm used to. There were only two 110v outlets, both at the desk. Beside them were two 220v outlets so if you have something (e.g. an elec. razor) that can run on either, bring a converter plug. There were nine lights in the ceiling but all on a single switch. You can't see onto the closet without lighting the whole cabin. That can be awkward. There is a mini-bar refig. We removed the overpriced contents and stocked it with our own water and diet coke. Our cabin steward was a delight, probably the best we ever had in a dozen cruises. Additionally, she fawned over a picture of our grand kids she noticed on my laptop screensaver. Max points there! Dining – Like many ships, Summit offers premium restaurants for an additional charge. Sushi on Five (Japanese) Tuscan Grille (steaks & Italian) and Qsine, (defies an simple description). We went to the Tuscan Grille ($45pp) one evening. It was absolutely top notch. There are two private dining venues, one for those in suites, the other for Aqua Class passengers. Suite passengers also have their own lounge called Michael's Club. Celebrity seems determined to return to the days of 1st, 2nd & 3rd class travel. For those of us traveling in steerage :-), early seating is 5:15pm; second seating at 8:00. Meals were typical cruise ship fare, a lot of stuff I couldn't pronounce but it was very good. Our waiter and busboy were attentive and prompt but our food was sometimes tepid. The cafeteria on deck 10 was good but nothing special. A wide variety but not up to the standard of the dining room. Tables were hard to come by on sea days. The obligatory grille near the pool offered burgers, hot dogs and fries. I've seen much better on other ships (Celebrity & others). Entertainment – The ship's contract entertainers were quite good. Celebrity typically hires talented young people who sing, dance and do frightening acrobatics from a thin cable. The short-term entertainers include singers, magicians, comics, etc. and were also good. The in-cabin TV programming was disappointing. I'm used to seeing a decent selection of movies available to watch. They offered a few newer flics but for $15 a pop. Even the in-house channel was a flop. On other cruise lines, I could view most lectures and seminars and check out the daily menus. Not here. Activities – There are a host of events to occupy your time. Bingo, trivia & poker, along with dance & fitness classes are available every day. Lectures subjects include art, cooking, history and travel. There are two pools, one covered, one open. The pool attendants did a good job clearing empty loungers; chair hogging was minimal. Excursions – Like most cruise lines, these were expensive. Unlike other cruises where a variety of private excursions were available at the pier, these ports had very few non-celebrity options. We booked five excursions. They varied from so-so to very good. One serendipitous feature was a lack of those annoying 30-45 min stops at tourist traps common in Europe and the Caribbean. Summary – A good cruise on an older but well maintained ship. The median age of passengers was probably 75. I’m sure much of that was the timing but I suspect even when school’s out Celebrity still attracts an older crowd. If you don’t mind the occasional passageway pile-up behind a scooter or queuing up at while a wheelchair negotiates the gangway, or if you’d like to avoid hordes of teenagers at the pools, Celebrity is a very good choice. Read Less
4 Helpful Votes
Sail Date: September 2018
This was our 11th Celebrity cruise. Comments reflect comparisons to other trips we have had. It seems things are being cut back. Entertainment was the worst I have seen on Celebrity. It appears standards are decreasing. Only one act ... Read More
This was our 11th Celebrity cruise. Comments reflect comparisons to other trips we have had. It seems things are being cut back. Entertainment was the worst I have seen on Celebrity. It appears standards are decreasing. Only one act had a double standing ovation. The production shows were lacking staging.Dancers were outstnding. Too much country and western music throughout the two weeks of shows. Menu same as on other Celebrity ships---time for a change. Presentation and portions poor. Many cuts of meat were not well trimmed of excessive fat or selected for the tender cut. Fixed seating waiter and asst were outstanding. Very entertaining and courteous . Buffet dining lacking in day to day variety. There is too little attention to providing sugar free choices. Beyond the Podium speaker was outstanding. She was Canadian and very knowledgeable about all the stops we made in Canadian ports. Many excursions were not well described in the listing. There needed to be more details about time on the bus. I complained about one and they reluctantly gave me a 20 per cent refund, after much arguing. Service generally in all parts of the ship was good. Likely things will get better once the ship is renovated later this Fall. Read Less
1 Helpful Vote
Sail Date: June 2018
I chose this cruise because of the ports visited. We were Concierge class and the room seemed small compared to other ships. Embarkation seemed smooth. The food was mediocre . The specialty restaurants were better however I think the ... Read More
I chose this cruise because of the ports visited. We were Concierge class and the room seemed small compared to other ships. Embarkation seemed smooth. The food was mediocre . The specialty restaurants were better however I think the price was a little high.($45 p. person) The service in the dining room was good and also the room steward was good. The refrigerator in our room did not work and we had meds that needed to be kept cold. They brought a portable refrigerator that did not work and they finally brought another that finally worked. (After a few days) The ship is OLD and I would not recommend it. Ports were good! We saw a lot and the people on the tenders were helpful. The ship is rusty and old. Balcony was okay and very private. We liked the overhang that kept us from the sun and being baked. Read Less
1 Helpful Vote
Sail Date: June 2018
We chose the New England itinerary because there were a couple of places that seemed to be fun and interesting to visit. It included Halifax, Boston, Bar Harbor Maine, and Portland Maine. But the options Celebrity Summit offered for ... Read More
We chose the New England itinerary because there were a couple of places that seemed to be fun and interesting to visit. It included Halifax, Boston, Bar Harbor Maine, and Portland Maine. But the options Celebrity Summit offered for tours on this cruise were poor, limited and boring. We tried booking three tours that caught our attention "A Taste of Maine" (included food tasting, lobster roll, apple pie, visit to a farm, hayride), it got cancelled. Another one that seemed fun, Acadia park and Cadillac Mountain, it was immediately sold out. They sold a very limited number of tickets for this tour which was supposed one of the main attractions for this cruise. The third one we couldn't do because it was also cancelled was "the best of Halifax". The only options to replace those tours were just sight seeing tours. We did them, but they were not the kind of experience we wanted. The food and the entertainment were really good. That is was I gave this trip a three star rating. Disembarkation at Bayonne New Jersey Port was horrible. There were only two immigration officers to check documents for more than 2100 passengers. The line for this ordeal was close to two hours. We were supposed to disembark at 8:20am because we had to take a plane at noon from Newark Airport, but we were not able to get out of that mess until 10:00 am. I don't plane Celebrity for the incompetence of that port and the immigration authorities. However, it affects the overall experience of the cruise. Read Less
1 Helpful Vote
Sail Date: June 2018
This was our fifth Celebrity Cruise. We were upgraded to a balcony suite 6022, and it turned out the balcony was twice the size of most others. Apparently there are 16 such larger balconies. We used the balcony more than we usually do. ... Read More
This was our fifth Celebrity Cruise. We were upgraded to a balcony suite 6022, and it turned out the balcony was twice the size of most others. Apparently there are 16 such larger balconies. We used the balcony more than we usually do. Overall we had a great cruise. Food and service throughout was excellent. We disliked the Qsine fine dining as it offers a multitude of dishes, all tiny portions. Tuscany fine dining was good food, less good service. Dishes were not served to a table of four together but sequentially. When they were served, the waiter commented "Vegetables are to come". That is not good for a corner diner" However, if you like to use the casino, here are my comments. While we loved our cruise, our experience in the casino was exactly the reverse. Bear in mind that my wife and I are avid blackjack players. On this cruise we played for about 80 hours between us. We have played at casinos on all our cruises, as well as all over the world. This time we won a reasonable amount of money so my comments should not be dismissed as sore losing. We play solely for pleasure, but do play to win. The majority of dealers were not appropriately disposed in their demeanour and attitude to provide a pleasant gaming experience. They seemed determined not to smile or positively interact. Two notable exceptions were dealers Rodney and Martin. Those two are professional, engaging and a credit to the cruise gaming industry, but they were very exceptional compared to most others. I noted there was an unusually large number of pit bosses/managers on the floor at any one time. They did very little. Even the normal pit boss's duty of observing and tracking players betting was handled by each dealer. In my observation, not once in 11 days of gaming did a single pit boss or manager engage positively and proactively with a player, including my wife and I. Instead they stood around chatting among themselves, usually with long faces. Winning tends to happen in streaks and we had several large such streaks. When each happened the dealer was quickly changed, twice the replacement being the same man. He clearly had been instructed to disrupt the play by super-fast dealing. He dealt so fast he could not properly handle the cards, repeatedly dropping them. My wife asked him to slow down the dealing but, instead of apologizing, he argued with her. The whole table told him they wanted him to slow down. Again he argued with them. I was forced to raise my voice, telling him his behaviour was inappropriate. He relented and slowed down somewhat, certainly to a more normal pace. This scenario was repeated on several separate occasions. Not once did a pit boss attend to intervene despite voices raised in conflict. Clearly this was because they had assigned the dealer to engage in this behaviour to break the action. I have never seen a pit boss anywhere fail to approach a table when voices are raised and the dealer is being loudly chastised. I witnessed several other incidents of bad dealer behaviour. One player was passed over while he was considering whether to take a card. He lost his bet. When he told the dealer she should have waited for him to signal his choice, not to do that again, she chastised him, telling him he had to be quicker. Again he told her her attitude was wrong, that she must wait for his signal. He never received acknowledgement or apology. He was an experienced player and was absolutely correct. There are many other such examples. Even the security staff were surly and stern when spoken to. One day, later in the cruise, a fellow cruiser responded to an event published in the daily activity sheet, blackjack lessons in the casino at a specific time. She and four othes attended but the casino declined to provide the lessons commenting that dealers will always give instructon if there is no other players at the table. No lesson was offered at the advertised time. One dealer commented that the ship always does that, advertising lessons at a specific time which are not actually offered. On each evening the casino managers prepared to close the casino action at midnight. It usually closed by 12.30am, rarely much later in spite of many players still being there. In my 18 cruises I have never known a ship casino so eager to close so early unless almost all patrons have left. Clearly there is a major management problem in the casino. Staff behave badly and are encouraged to do so by those in charge. Why? The answer is unclear, but somene at a senior level has embarked on behaviour that, in any other cruise department, would not and should not be tolerated. It reflects very badly on Celebrity. Personally, my wife and I will actively look for another cruise line with a more positive casino experience." Read Less
3 Helpful Votes
Sail Date: June 2018
We read reviews of celebrity and their food and liked the itinerary. However, the ship is in poor repair with rust, cracks in finishes, carpet coming up in our cabin, dirty sofa, awful beds, and a musty smell in the bathroom, and seats ... Read More
We read reviews of celebrity and their food and liked the itinerary. However, the ship is in poor repair with rust, cracks in finishes, carpet coming up in our cabin, dirty sofa, awful beds, and a musty smell in the bathroom, and seats you fall into in the oceanview restaurant. So much is peeling and in poor condition that they even have folding chairs in the oceanview. Staff are pleasant but don't bother to try it o get a wine or beverage in the main dining room. You will grow old and then the server will accuse you of somehow cheating your beverage package if you order a wine and bottle of water. Price of water is ridiculous. Tours were ok but not great. Paid a fortune for the tattoo and were seated away from my spouse. No one seemed to care. One tour which promised 1.5 hours at leisure, leftlate, no reimbursement or even an appology. Food, other than qsine, was rather tasteless. Others are either complaining or have expressed disappointment if they are longer term celebrity customers. My last celebrity cruise. Read Less
1 Helpful Vote
Sail Date: June 2018
Our primary reason for selecting this cruise was that the ship would be overnight in Halifax for Canada Day and overnight in Boston for July 4th. Despite advertising this cruise and an "Independence Day Cruise" the ship failed to ... Read More
Our primary reason for selecting this cruise was that the ship would be overnight in Halifax for Canada Day and overnight in Boston for July 4th. Despite advertising this cruise and an "Independence Day Cruise" the ship failed to provide any way to see the Boston Pops and the big fireworks display other than to provide a public transportation map of how to get there. With so many people attending, getting back to the ship on our own was untenable. Further the shore excursions desk and particularly the customer service desk were borderline rude telling us that there was never any promise of making these events available. By the way, they did have a shuttle in Halifax. $36 for a 4 mile trip to see an 8 minute fireworks show. Unbelievable. The food in the dining room was the same old tired menu that we experienced on two other cruises this year and was definitely not executed as well. The buffet had very limited choices and the offerings were very often both cold and unappealing to the eye. In fact, most days, ~1/3 of the service stations in the buffet were empty. The cruise director and staff were way below expectations. Other than announcements and the evening showtime the cruise director was a ghost. There was virtually nothing to do after the last show, and they were downright disrespectful beyond belief to one of the contestant couples on the "wedding game".Except for the the comedians, the headliners and production shows were pretty good. (We were praying the cruise director would split his pants doing his little jig exiting the stage after the evening show.That would have been entertaining.) We did get excellent service from our room attendant and wait staff in the dining room. Our waiter did a pretty good job of steering us away from the unacceptable offerings at dinner. We've been on many Celebrity cruises and this was by far the worst. I'm pretty sure that absent finding an exceptional itinerary, we've sailed our last Millennium class ship and this ship in particular. Read Less
Sail Date: October 2017
We chose this cruise because it went to Quebec. We were disappointed in the small venue entertainment, but we were very pleased with the theater entertainment. We also, enjoyed Jim Kennedy as a speaker. We were disappointed in the ... Read More
We chose this cruise because it went to Quebec. We were disappointed in the small venue entertainment, but we were very pleased with the theater entertainment. We also, enjoyed Jim Kennedy as a speaker. We were disappointed in the pastries and bread in the Ocean View every day. the food in the ocean view was just average too much food with sauces and too much fat. Would like to see more healthy foods on the buffet beside salads and fruit. We were billed for food and water that was in our room that we never used and talked to customer service before leaving the ship and were still billed and had to call Celebrity...this has happened before and THIS IS NOT ACCEPTABLE BUSINESS PRACTICE!!! We realize this is not a newer ship and getting ready to be refurbished, but the bathroom grout was very stained and needed scrubbing. The bed kept coming apart in the middle. We had a locked pass door in our room and we could hear the conversations from the people in the next room. The robes were very old and very thin and should be in the rag bag and not on a luxury cruise!!! The curtains were coming off four of the hooks and attention needs to be paid to the appearance!!!!! Did not like that we could not get the reservation times we wanted one time for the anytime dining we signed up for we called early and could only get 3:30-time slot. We were told that people called before the cruise and were able to make reservations for select dining, if so this was not sent out to all select ding cruisers!!!! /Very disappointed!!!! Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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