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19 Helpful Votes
Sail Date: March 2016
Recently ten friends and I sailed on the Celebrity silhouette.They offered a deal called pick your perks,we chose the beverage package, at what we thought threw booking with a celebrity cruises customer service rep was an all inclusive ... Read More
Recently ten friends and I sailed on the Celebrity silhouette.They offered a deal called pick your perks,we chose the beverage package, at what we thought threw booking with a celebrity cruises customer service rep was an all inclusive beverage package. We found out the second day of the cruise we were charged for all the alcohole we drank. The package the y gave us was actually call the classic beverage package, and was informed at the customer service desk it included certain vodka and not others,certain rum and not other ect,it would have been nice to have this told to us before we got on the ship. Well over a hundred dollars they got from me on drinks that day. Threw the entire cruise we felt nickel and dimed to death. The buffet food was the same everyday,the food was below standard,service was exceptionally bad we finished our food normally before anybody waited on us to give us drinks.we we're constantly hounded to go to specialty restraunts with staff waiting outside the buffet. I could go on and on about the disappointment in that area. The first two days we were at sea they closed the casino and bars early and basically put us to bed. We never saw our room attendant except for the first day when she told us they couldn't find our luggage. The best thing about this cruise was getting off the ship at ports.The service was unbelievably horrid! The last day I bought a watch supposivly seventy- five percent off. It cost 175.00 so I bought it thought it was beautiful and a good deal. I checked the price online when I got home it cost retail at over five stores 75 bucks. Need I say more. I will be sticking with princess with who I've sailed five times now and had excellent service. I love cruising it really took a lot to ruin our vacation, But Celebrity and their staff managed to do that! I don't normally complain but if I'm able to help anybody else out there this is worth it Oh and let me add they had everybody who was walking off the ship at the end of the cruise carry their luggage down three flights of steps, what a joke! Read Less
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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