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5 Helpful Votes
Sail Date: April 2019
We tend to prefer longer cruises with sea days. Celebrity almost always has excellent speakers and this cruise was no exception. We tried to catch all the talks. This is our second cruise in Aqua. The ammenities make the trip so much ... Read More
We tend to prefer longer cruises with sea days. Celebrity almost always has excellent speakers and this cruise was no exception. We tried to catch all the talks. This is our second cruise in Aqua. The ammenities make the trip so much more enjoyable so thats what we look for now. Our cabin, an A1 was a long way from the spa and because of the weather we didn't use it. The room was very well done and the bed was very comfortable. By the time we finished breakfast our room was usually finished. Very clean.did n The buffett was usually crowded but never so much that we couldn't find a place to sit. I noticed, and reported, when a guest came back and dumped his leftover food back into the container. After that I only ate what was served. No more self serve. I feel that they should have someone at all the stations. I have no desire to eat a strangers leftovers. The lounge music venues were very nice. The service in Blu as always was excellent. Daniell and Jet, our waiters, Yudie(sp) the Maitre d' and the wonderful hostess were were so friendly and professional. Overall the shows we great with one notable exception. The music was so loud it overpowered the singers and the guest piano player. It was also.was damaging to our ears. Some of the performances we had to leave because of the music. I don't know why the music director thinks that louder is better. Read Less
10 Helpful Votes
Sail Date: April 2019
As the caption suggests, my main dissatisfaction with the cruise was the was overly-amplified "ambient" music everywhere, and it was always of the thump-thump variety. There was no escaping it. I will never cruise on ... Read More
As the caption suggests, my main dissatisfaction with the cruise was the was overly-amplified "ambient" music everywhere, and it was always of the thump-thump variety. There was no escaping it. I will never cruise on Celebrity again. For those who do not object to this terrible noise, I am adding a few comments on other aspects of the cruise. The promotional material said the port of embarkation would be Yokohama. With no explanation and no apology Celebrity sent out an e-mail saying the ship would leave from an freighter port about ten miles from Yokohama. I had to change my hotel reservations. Some people said they didn't get the e-mail, went to the wrong port, and had to scramble. Some poor souls probably failed to make it on board at all. Changes must sometimes be made, of course, but failing to acknowledge inconveniencing your customers and to apologize is a serious breach in good service. Regarding the cabin, the shower was roomy and functioned perfectly. It was the best cruise ship shower I've seen. The little lady who tended to my needs was sweet and responsive. Sheets were changed every three days, which was nice. The bed was over-burdened with huge pillows. I stowed them over the closet and under the bed. My cabin attendant got me a reasonably-sized pillow. The mirror had a big circle of light around it. If I sat on the sofa, the light reflected off my glasses, producing an image in the mirror of me with luminous circular eyes. I was amused. The TVs are bolted to the wall, so when the TV was playing next door, I could hear it. The food in the dining room was mediocre, meaning it wasn't very tasty. The emphasis seemed to be on what is called “presentation.” Typically, food is placed in a heap, rather than segregated on the plate. Maybe this is artistic, but the assemblage has to be taken apart before one eats it. As for the specialty restaurants, I didn't try them. Two [Luminae and Blu] were reserved for people higher up in Celebrity's caste system. As a peasant, I was not allowed in them. There was no library on board. A room called “The Retreat” looked like it served that purpose, but it was off-limits to serfs like me. The ship does not have a card room, but we were allowed to play in the upper dining room near the door into the service area, where there was an escalator in serious need of grease. The throbbing of the escalator, along with thumping ambient music, did not make for a relaxed card game. I imagine dining there would be less than ideal, too. Nearby were tables for two with seats enclosed in a cove of foam. That might help a little with sound abatement. One of the bars had two talented chanteuses and a dance floor. It was a pleasant and entertaining way to spend a little time in the evening. The shows in the auditorium were all grossly over-amplified. The grandest featured elaborately-costumed and energetic dancers wearing fake microphones and lip-syncking to recorded music. I don't expect an orchestra on a cruise ship, but at least the singing should be real. Enrichment included a man who talked interestingly about crime in Los Angeles. The other lecturer, while a dynamic speaker, did not have much of interest to say. His lecture on the Pacific Ocean basically said it is big. I like to go to the gym and use the treadmill. Who needs music playing at all or, if it is necessary, why at such high volume? Maybe you want to watch TV, listen to content on your phone, or just read. The loud music is an annoying distraction. All this noise is a deal-breaker for me. I'll never cruise on Celebrity again. Read Less
7 Helpful Votes
Sail Date: April 2019
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while ... Read More
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while the smaller dining room is nice & Blu, gave us access to two menus (Blu and Main), we do not feel the extra cost of Aqua class was merited. There were some instances where the entrees lacked flavor and were overcooked. One of our travelling companions made the remark that the crepe suzettes dessert tasted like "hockey pucks." Early on, we expressed our disappointment to Guest Relations. Subsequently the Head Chef came to our table and explained that the food comes frozen from the US. and that may alter the freshness factor and taste. Having been on numerous Celebrity cruises, Europe, Caribbean and the TransAtlantic, this was quite a unique explanation. On a positive note, service in Blu was excellent and the wait staff were always willing to exchange any food that was not to your liking. The Blu hostess was also extremely accommodating. As on all our Celebrity cruises the cabin attendant "Z" kept our room in excellent shape. Also we had fun with the Celebrity Life staff, particularly with Jaz and Tim. Read Less
2 Helpful Votes
Sail Date: April 2019
We took this cruise as a gentle way to go home to Canada from Japan. (We had done an around Japan cruise with Windstar beforehand) It was very enjoyable, food great, staff lovely, entertainment good. There were alot of sea days ... Read More
We took this cruise as a gentle way to go home to Canada from Japan. (We had done an around Japan cruise with Windstar beforehand) It was very enjoyable, food great, staff lovely, entertainment good. There were alot of sea days together but we got a routine of trivias, podium talks, hot tubs and eating in the day as the weather was too cold to be out on deck much or in the swimming pool. The speakers were entertaining, one gave talks on major trials. Another did Buddhism history and meditation and a third did varied talks from Rasputin to dog behaviour. The afternoon progressive trivia was fun if you had got a team together. It wasnt too rough so seasickness wasnt an issue either. We did have to change our clocks forward about 6 separate times to be on Vancouver time by arrival butbetter than getting full jetlag. So repositioing was worth doing, although the stop in Russia was a waste of time except to stretch your legs! Read Less
7 Helpful Votes
Sail Date: September 2018
We had traveled on this ship last year in Alaska in a small suite. We felt like we were treated like royalty. This trip was a transpacific with many days at sea,so we took a Royal Suite. The room was very comfortable and the butler and ... Read More
We had traveled on this ship last year in Alaska in a small suite. We felt like we were treated like royalty. This trip was a transpacific with many days at sea,so we took a Royal Suite. The room was very comfortable and the butler and concierge were outstanding. The ship is going into refurbishment and it needs it. Carpet is worn and paint is peeling. We had the feeling that the ship was shorthanded. We mostly ate in the Luminae restaurant. This is where we saw fewer servers than last year.The shower was small but very nice. The room was clean and comfortable and while the closet was small,there was ample drawer and cabinet space. Having been to Sitka before, there were no excursions that interested us. We did a ship excursion in Otaru, but did not get much out of it. We thought the entertainment was mediocre at best. WiFi was better than expected on a transpacific with so many days at sea. I would travel with this ship again after the refurbishment. Read Less
Sail Date: September 2018
We found some of the Cruise to be very good. However there were other areas that I felt were less than satisfactory. Activities (on board) were good but very repetitive particularly as we were on board for 8/9 consecutive days. The ... Read More
We found some of the Cruise to be very good. However there were other areas that I felt were less than satisfactory. Activities (on board) were good but very repetitive particularly as we were on board for 8/9 consecutive days. The cabin service was less than satisfactory. On some occassions, our room was not cleaned until after mid-day. The Cabin Attendant did not build any sort of rapport with us and we rarely made contact with him. Shore excursions were, as usual, expensive and unimaginative. Unfortunatley the weather on the Japan tours did little to improve the experience. The dinining each evening was excellent. Our waiter , Basheer and Assistant Suthasine were extremely curtious and very friendly. They should be complemented by Celebrity. Disembarkation included a tour of Tokyo and set down at the airport. My main criticism of this is that our flight was at 10.00pm and we were left at the airport at 3.00pm! Most unsatisfactory and something Celebrity should address. I normally pre-book the drinks package but on this occassion I purchased the standard package at the beginning of the cruise. I was advised of a price by your staff of $675. Much to my surprise, I was charged an additional $121.50 gratuities! despite notifying customer relations at the beginning of the cruise that I did not want gratuities added to my invoice!! Read Less
5 Helpful Votes
Sail Date: September 2018
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. ... Read More
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. The service on the ship was terrible; leave for breakfast and 2-3 hours later the stateroom wasn’t made, yet the steward was always smiling. The food was worse than the worse cafeteria food both on Deck 10 and in the dining room. The service in the dining room was S-L-O-W. At least 20 minutes between ordering the meal, receiving the starter, another 20 minutes to receive the main course and at least another 20 minutes after completing or asking them to take a dish away to receive the next item of disgust or the dessert menu then yet another 20 minutes to receive the dessert. Yet the steward and his helper always smiled. The food received at the table at dinner was cold and had to be returned many times. The spa only offered services of the sauna. My husband and myself were denied access to the steam room and other spa facilities other than those at cost such as massage services. When we asked the room steward for CLEAN robes in the stateroom because those in the stateroom had a horrific odor about them, the room steward hung smelly robes in the room. We had to ask for CLEAN ODOR FREE robes in the stateroom. We paid for transportation to the airport at the end of the cruise. We set on a bus at the cruise terminal for 3 hours waiting for the bus to leave the port. We were instructed to disembark and be on the bus for transport to the airport at 0630. We sat on that bus without food water and access to restroom facilities for 3 hours before the bus drove the 2-hour route to Narita Airport. There was constantly a crowd of people outside our stateroom during the cruise. I am a disabled senior citizen. I went to the Main Lobby to complain about the constant crowds outside my stateroom including the fact that other passengers do not have to deal with such crowds at all times of day and evening and I was rudely mistreated by the fellow working the Captains Club. The officers and the crew on the Milennium are very disrespectful. Not only will I NEVER go on another Celebrity Cruise, I do NOT recommend this cruise line at all. I will forever stick with the cruise lines I have sailed with in the past....the wonderfully appointed Holland America Cruise Line. Heck! I have even had better cruise experiences on Carnival Cruises. Read Less
4 Helpful Votes
Sail Date: September 2018
I had been to Vancouver last year to visit my son- what a great place to start a cruise! Diverse city with loads of things to do and places to see! Granville Island, Stanley Park, Gastown to name a few. We ( a friend from school and me, ... Read More
I had been to Vancouver last year to visit my son- what a great place to start a cruise! Diverse city with loads of things to do and places to see! Granville Island, Stanley Park, Gastown to name a few. We ( a friend from school and me, both in our 60’s) were here for a few days before the cruise started and would love to have spent a few more. The embarkation ran smoothly, quickly and easily. Couldn’t have been better. Everyone involved was helpful and pleasant. The Millenium -All public areas and cabin were kept spotlessly clean and tidy although the fittings and fixtures are a bit tired. Refit due next year I believe. We were in aqua class so we had a balcony which, although we didn’t use often, was a great bonus. We had a few issues with the cabin: the aircon didn’t work, the shower drain was blocked on arrival so it had a musty smell, the water didn’t drain well in the shower so the second person in had to paddle and my friend’s bed had a torn sheet. Those were the negatives. However, most were dealt with really quickly( aircon, sheet, blocked drain) and efficiently. The shower drain remained a problem. To “make up” for this we were given an option to dine in one of the speciality restaurants for a night. . Qsine= confused and confusing- strange mix. Blue= great food, service at times dreadful! 40 mins to get breakfast? Improved as time passed. Sommelier brilliant, maitre de tried his best. Main restaurant very good with lots of choice although was surprised it closed at 1. I do realise they needed to start prep for dinner and give the staff some time off but with all the activities it was difficult sometimes to fit food in! The terrace cafe’s range of food was amazing and tasty although seating on sea days will always be a problem. I was a bit worried about the 8 days at sea but I needn't have worried....so much to do, people to meet, food to eat, lectures, shows, shopping and so much more! Entertainment mixed bag- some superb, some dreadful. The show by the celebrity cast was brilliant. The artists who performed around the ship were also excellent. Activities- art class, unexpected and enjoyable although too big a class to learn a lot. Lectures by Celia Garland on wildlife were absolutely brilliant! Get her back! What a joy to listen to her! Quizzes were fun! There were plenty of other things to choose from eg bridge, salsa, basket ball, ping pong or keep fit, massage etc Got to put a bit in here re shops. Beautiful merchandise, great prices but....please, please be aware of the amounts of duty free you are allowed to take back to your country before you are tempted to buy expensive items on board. Service with a smile sums this area up! Attentive without being overbearing. The guys in the cocktail bar were incredible! Captain Alex was good fun and informative. The folk who manned cafe al baccio were also great. In fact all the staff worked so hard but managed to keep a smile on their face...even at 6 in the morning! Ports were great with lots to do and see. Alaska was amazing. Sapporo had a food festival going on(in honour of samna, a local fish) market food stalls in abundance..what a choice! We didn’t need lunch that day as the stall holders were desperate for us to try their wares and we obliged...it would have been rude not to.We missed Shimizu due to typhoon Trami but we had an extra night in Tokyo. Since we had a trip booked to see Mt Fuji we exchanged this and visited Kamakura instead which proved to be amazing...we would never have seen the giant Buddha otherwise. Most of the excursions we booked(whale watching in Alaska(not to be missed!) were very well planned and executed. The Otaru trip was a huge disappointment! Ok, it was raining but the “ nature walk” round a park was overpriced and quite frankly boring! The best bits were tasting a locally grown apple and losing someone who had nipped into a shop. Honestly the worst celebrity excursion I’ve been on! We would have been better exploring the local port town! It sounded far more exciting! We ended in Tokyo and were lucky enough to stay a couple of extra days. The transfer to our hotel was dreadful. It took over two hours(others in a taxi took 20 mins), because we had to stop at a number of hotels. We rode up the same street 3 times. However Tokyo is an amazing city...not enough time. The people are exceptionally polite, most speak some English( for those of us who don’t speak Japanese) and all are very helpful! The toilets? Well, you’ve heard the stories. In the hotel we were in the seats were warmed and there were various buttons to press for various “treats”. There was also what we referred to as a panic button.....just in case you got overwhelmed with the choice available. We did come across a couple of old style ones on our travels which proved a source of much hilarity. I’m going to miss that heated seat in our cold Scottish winter! Shopping opportunities abound and food available to suit all tastes and pockets. Would I do it all again? Absolutely!!! In a minute!!! Read Less
8 Helpful Votes
Sail Date: September 2018
We took the Celebrity Millennium on a 15 day trans-Pacific trip from Vancouver to Tokyo. It was a trip we were anxiously anticipating since the ship was scheduled initially to go to Dutch Harbor in the Alueutian Islands, a port we would ... Read More
We took the Celebrity Millennium on a 15 day trans-Pacific trip from Vancouver to Tokyo. It was a trip we were anxiously anticipating since the ship was scheduled initially to go to Dutch Harbor in the Alueutian Islands, a port we would never visit otherwise. Six months ago, Celebrity cancelled the port and substituted Sitka. We were never notified of the change nor were our traveling companions who had booked directly with the cruise line. When we discovered the intinerary change, I called to ask why this was done and why we weren’t notified. Basically we were told that it had something to do with Chinese immigration...yes, that’s right...Chinese immigration even though the last time I looked, Dutch Harbor was in the United States. In truth, the person I was talking with was reading from a paper and couldn’t answer any questions. He said that it was the responsibility of our travel agency to inform us of the itinerary change. I called American Express and they had no record of any changes and, as I indicated, our friends who booked directly with Celebrity were not informed either. The “customer service” represented basically told me my only option was to cancel the cruise. Nice. We boarded the ship in Vancouver and the check in was excellent...much better than we have had at the port on previous cruises. The ship is old and worn but it still has character and we like the small size of the ship...2,100 passengers. Captain Alex is awesome. He is quite a personality and just a lot of fun. He is also visiable around the ship which is nice. Overall, the service on the ship was good and the staff was accommodating even though it is a stressful voyage for them with 8 consecuative days at sea. Sitka is a nice port...no complaints about that other than it wasn’t Dutch Harbor. On the first night of the trip, we were eating in a speciality restaurant when the power went out throughout the ship. This was three hours into the voyage. The generates came on with emergency power and I guess the problem was resolved in about 60 minutes. A disturbing way to start a trip when you are crossing the Pacific Ocean. The cabin was fine...we had an eight deck concierge class room with the option of a bottle of champagne every day. The beds are average. Princess is doing a much better job now with their new beds in all staterooms. Lots of rust on the ship but it is going into a major dry dock in 2019. The buffet lunch was average at best. It was always over crowded and guests would sit at tables for hours playing cards and drinking coffee. You could not get a table until after 2 PM for lunch. There is little effort to encourage guests to eat and then vacate tables. They finally put out tent cards with that except they were only in English and they needed to be in at least two other languages. Food was mediocre. The main dining room was better. The service was very good; food just ok but that is not the waiters fault. The gym was absolutely terrible. You could not get a treadmill at any time of the day or night. People would monopolize the machines for hours despite people waiting. It was so bad that security had to be called at least two times that we know of to prevent fights from breaking out. We finally gave up on the gym after a week...it wasn’t worth the hassles or the frustrations. They don’t have enough equipment, the room is too small, and they need to get rid of the paid exercise classes to accommodate passengers who want to work out. The excursions on the ship in Japan were not worth the expense. They mostly consisted of being transported to a certain area and given free time to explore on your own. The Japanese hosts were lovely people but there wasn’t a whole lot to the tours. It seems that the trend in cruise lines is now to de-emphasize service and to find more “revenue enhancement” activities to make more money. That is not a good policy for elite passengers who travel a lot. The evening cocktail party for elites has been reduced in hours and there is now a three drink maximum during that time. Yes, you can use your cruise card at other bars between 5 and 7 PM but the purpose of the party is to visit with other passengers. Overall, it was an ok cruise but, in truth, a bit of a disappointment. We have been looking more at Princess lately and have some pretty good sailings with them. Maybe it is time to switch once and for all? Read Less
3 Helpful Votes
Sail Date: September 2018
We chose this cruise for itinerary & price, and to visit my sister in Otaru. Embarkation was very smooth. Cabin (8129) was OK, but was showing its age. TV was an old LCD with a "fuzzy" picture. Our cabin's ... Read More
We chose this cruise for itinerary & price, and to visit my sister in Otaru. Embarkation was very smooth. Cabin (8129) was OK, but was showing its age. TV was an old LCD with a "fuzzy" picture. Our cabin's housekeeper always greeted us and took care of our needs. Cabin was kept clean & lines fresh. We purchased soda package. Limited selection of diet sodas, but good enough. They don't stock bitter lemon! Why? Servers made sure that were never "dry" on sodas. We spent most of our free time in coffee lounge. Staff members there were wonderful and cookies fresh. Captain Alex could be counted on to keep us informed of cruise progress & issues. His jokes were deliberately "corny." Fun hearing from him. Fellow passengers were very friendly and were very interested in other travel experiences. Some children on cruise, but they were well behaved & courteous. Okay, about the food. Breakfast in dining room was very good. Omlets were made to order and were served hot. Breads & pastrys were exceptional. Lunch & dinners were a bit disappointing. Limited menu selections. Buffet was mostly average or worse. Some individual items were good(pepperoni pizza. salads, and rice), but scrambled eggs were too "wet," and chicken pie was wretched. It was like somebody put a bunch of leftovers in a blender and turned it in to a glop filling. Hamburgers & hotdogs at pool grill were very good. We only purchased the Tokyo Tour/Airport Transfer excursion. I called Celebrity before signing up for excursion to confirm that my wife could stay on bus during stops. She had back surgery 12 weeks ago & can't walk far or fast. Celebrity rep assured us that she could stay on bus. We took the excursion. Just before arriving at first stop, guide informed us that all had to leave bus for that stop. We all need to walk quickly to keep up. My wife gave up after 2 blocks. We dropped out of group and waited for bus to return an hour later. Guide was very apologetic, but it was Celebrity that misled us. Typhoon caused us to be stranded overnight in Narita Airport. Not Celebrity's fault. Read Less
3 Helpful Votes
Sail Date: September 2018
When I was looking for a cruise, I was excited to see that the Celebrity Millennium was rated a 5. Previously, I had been on 4.5 rated ships which I thought were fine ships so, I thought the Millennium would be exceptional. I was wrong! ... Read More
When I was looking for a cruise, I was excited to see that the Celebrity Millennium was rated a 5. Previously, I had been on 4.5 rated ships which I thought were fine ships so, I thought the Millennium would be exceptional. I was wrong! Overall, I don’t think the Millennium quite measured up to the other ships. I don’t mean that it is a bad ship. it isn’t. It wouldn’t be my first choice but I would take it again. My cabin was better than I had on any of the other ships in the same category. The entertainment, except for the library, was at least as good. The food was slightly below the quality I’ve had on other ships but always equal or above what I’d expect at a good coffee shop. The service was a slight bit below that on other ships I’ve been on but I feel that was management’s fault, not the actual staff that provided the service. To me, service is the complete service package, not just that provided by the actual servers. Millennium management seems to have the idea that to increase profits they can increase the service charge and lower the size of the staff. (It’s called a gratuity but in actuality it is a charge added on to the bill.) I don't mind paying a gratuity and I can't suggest a solution that would insure an adequate gratuity for good service but I don't feel the service charge system on the Millennium insured good service. There were staff members who I thought deserved something extra but as the overall service charge was already over twenty percent of the fare, I didn't give them any extra. It seems that there may be too few staff members to maintain the highest quality or that the training of staff is lacking attention to detail. For example, an inspection of the cafeteria will reveal several instances of neglect: pastries that have been maimed by passengers, food trays with only one or two items left in disarray within them. Unmanned stations. Food trays that are almost impossible to reach. These are all parts of the service I have come to expect on a cruise ship based on my experience with other lines. Examples of what I consider less than adequate service also include the following. . Too few tables in cafeteria. At busy times it was extremely difficult to find a table. Sometimes I had to make two or more complete rounds of the restaurant to find one. This created an unpleasant competitive atmosphere among diners looking for a table. The food stations used for clearing tables in the cafe are in full view. Food scraps in full view are very unappetizing! There were receptacles for teaspoons near coffee stations for both clean and dirty spoons. These could be easily confused and I think passengers sometimes were confused as to which was which because I got a couple of “clean” ones that were were wet and sticky. I also got a napkin wrapped knife that was covered in brown stuff. Coffee stations were often out of coffee (brewing) and usually the coffee was only warm. Pastry area was often a mess - mangled cakes, helter-skelter smaller items. Roast beef and pork were usually somewhat dry and tough. Had Kobe meatloaf that was extremely salty. I had lobster one night which was very good but most of the other food was fairly average.. Waiting time to get into the more formal restaurant always over 15 minutes. Sometimes seemed that there were empty tables. Perhaps this is because there is not enough staff to accommodate the number of passengers. Many of the single party deuces were separated by less than five inches - too close together. The physical menu was lackluster (one page of drinks for sale, the other the menu) which, to me, made the menu offerings less than exciting. I think that when one comes to eat, the food should be the first thing one sees on the menu. The wine list is comprised of mostly overly expensive wines. Limited information is provided about which restaurants are specialty restaurants and their costs and which restaurants were for the lower class passengers and which for the two higher classes of passengers - a rather elitist boat. The Library on the Millennium was an extreme disappointment to me. Based on my experience on other ships, I was expecting to be able to find a variety of reading material. This ships library lacks any reference books and the reading material consists of limited selection of novels and a few non fiction books. I didn’t count them but I estimate the library had fewer than one hundred books, non of which I found of interest. Had I known, I would have brought my own materials. Very disappointing to me. Others might not find it so. One of the worse things about this cruise, however, was Toluene (lacquer) smell which covered over several floors for several days. It gave me a headache. I know ships must perform this sort of maintenance while cruising but there are exhaust systems available to direct the fumes to the outside. I wonder too if the fumes are as volatile as they smell and if so if they represented a fire danger. Surely the fumes represented a danger to the workers if they were not wearing proper safety respirators. Coffee, tea and water were the only sugar free drinks. The singing and dancing ensemble is excellent as was Salvatore and the female singer/pianist. The rest were so-so. Both speakers on the lecture series were outstanding although the fellow was a little difficult to understand at times. But then, my hearing is a little wonky too. Because of a typhoon, we missed a port on the itinerary. I understand and appreciate the concern for safety. I think the Captain would have gained some good will if he had given some small token to make up missing a port. Read Less
6 Helpful Votes
Sail Date: September 2018
We had long wanted to experience a longer time at sea on a repositioning cruise, and also to visit Japan, so this cruise killed two birds with one stone. I had read the CC reviews about the age of the Milennium, but some peeling paint ... Read More
We had long wanted to experience a longer time at sea on a repositioning cruise, and also to visit Japan, so this cruise killed two birds with one stone. I had read the CC reviews about the age of the Milennium, but some peeling paint etc just adds character to a ship and didn't concern us. However, we had two cabin issues that probably linked to the age of the ship and these were an unpleasant surprise. Firstly, our balcony cabin had an adjoining cabin door and the noise insulation was really terrible. You could hear the couple next door talking and I am sure they could hear us. Guest Services said there wasn't much they could do about this except get the cabin attendant to turn down the volume on the TV to minimum. (I had spent hours on the first night listening to what turned out to be the ping ping music of the Celebrity TV Channel that the attendant had turned on to welcome the other couple back to their room.) The second issue was the mattress which was ancient and caused me to have bad back ache. It took me a week to isolate this as the cause and Guest Services were really helpful. They arranged for the senior housekeeper to inspect and confirm the same day, and then they replaced with a brand new and mercifully comfortable mattress. Embarkation was smooth except we hadn't realised that we needed a USA visa as well as a Canadian visa- I knew that Sitka was in USA but, in my mind, we were travelling from Canada to Japan. There were a lot of other passengers in the queue for emergency USA visas and one Chinese couple were unable to get their visa for 3 days so they lost their cruise- terrible for them. We had travelled on several Solstice class ships and didn't feel that the Milennium design was massively different- the buffet was much better designed on the later ships and I am sure they will correct this during the January re-fit. Food in the Main Dining Room was generally great. Entertainment was also much better than I had expected- I had thought that Celebrity would cut corners on a repositioning cruise but I saw no signs of that. We went to the main shows and the talks by a naturalist. We also tried the talks on Japan but the lectures were poorly structured, and I don't think the lecturer knew that much about Japan. A shame really as Japan is so different from most other countries and a really fascinating culture- Celebrity should aim to improve this aspect I feel. Service was pretty impeccable- Celebrity staff manages to deliver a top class experience every time we go on a cruise, and this really adds greatly to our enjoyment. It was a bit chilly and rainy on the cruise, so no one wanted to use the swimming pool, with the result that other areas of the ship became pretty crowded at times. Especially, the gym in the morning, though it was fine in the afternoon. We enjoyed ourselves in the ports, doing our own thing. Japan is so well organised for transport, and everyone seems so helpful and honest, that it was far easier to travel on our own than we had expected. Eating in Japanese restaurants is great fun! We missed the last port due to a typhoon but had an extra day in Yokohama on board ship, and that worked our very well. We traveled to Tokyo by train using the free shuttle at Yokohama. I was really worried about our quantity of luggage as we had four suitcases and two small bags, but it was a Sunday and the Yokohama train station they use is for the normal train rather than the bullet train, and these have far more luggage and were not crowded either. I was annoyed that the Celebrity (paid) shuttle to Tokyo was not included within shore excursions but rather in Guest Services, and I only found out about it by chance 5 days before the end of the cruise, by which time it was booked out. In the end, the train worked much better for us, as our hotel was next to Tokyo station, whereas the Celebrity shuttle would have needed a 30 minute taxi ride to the hotel. After the cruise, we had a few days in Kyoto. We used the Japan Tourist offer of a hotel and bullet train tickets and this was both good value and a great service. The main sites in Kyoto are very crowded but there are lots of minor temples and other sites that are simply lovely. We hired a guide and that was a great investment. We must have fired 500 questions at her over the course of the day and she was so articulate in explaining how and why Japanese people think the way that they do. (Her employer is Chris Roworth Guides). This review sounds a bit negative, but we had a great time and felt that the cruise was a great way to get a sense of the distance to Japan, and was great value for money. I brought two crates of sparkling water on board as the cost of the drinks package would otherwise have negated the value for money side of things! We also used the internet very sparingly. Read Less
16 Helpful Votes
Sail Date: April 2018
Travelled from the UK to Japan via KLM and had 3 day stop over in Tokyo at the Mercure Ginza prior to boarding the Millennium. An ideal hotel location for tourism, shopping and transport both from Narita airport and to the Yokohama ... Read More
Travelled from the UK to Japan via KLM and had 3 day stop over in Tokyo at the Mercure Ginza prior to boarding the Millennium. An ideal hotel location for tourism, shopping and transport both from Narita airport and to the Yokohama Osonabshi cruise terminal. We pre-arranged 2 tours with Grey Line Japan during our stay in Tokyo a full day Tokyo grand city tour and a combined bus and train trip to Mt. Fuji. We travelled independently from Narita airport to Tokyo Ginza by “The Access Narita bus” from stop No.31 @ ¥1,000 each. Just outside the arrival terminal. This relatively new service dropped us off close to Ginza station and it was only a short walk from there to our hotel. Again we travelled independently from Tokyo to Yokohama taking a short taxi ride to the main Tokyo railway station, catching the 10:00hrs JR limited express train from Tokyo platform 10 to Yokohama and a further short taxi ride from Yokohama station to the cruise terminal. (Total cost of around ¥2,000 and even with three bags and two back packs this was an easy journey to accomplish outside rush hour) The Cruise ship boarding process was extremely efficient, and were sitting in the Oceanview cafe having lunch within 30 minutes of our arrival at 11:30. The staterooms were made ready at 13:00 and much to our surprise and delight, our 3 bags were ready waiting for us, the fastest luggage delivery ever. We pre-booked on line, a select dinning time of 18:15 and found this to be a touch too early, and changed to 18:45. Arriving however between 19:00hrs and 20:00hrs. the rush hour should most definitely be avoided at all costs to avoid a long wait. (Pre-booking does however ensure you get priority entry) The overall dinning experience was good if not outstanding, and most definitely not a 5 star experience possibly 4 star at best. We generally breakfasted in the solarium, took lunch in the Oceanview cafe or the Metropolitan Restaurant, if the cafe was too crowded. Dinner was in the Metropolitan. We did not utilise any of the other dinning outlets as we have done so in the past and their novelty value has no real attraction. I consider it reasonable to say that over the last 20 years we have noticed a slow but continual decline in the quality of some food served within the main dining room on both RCL and Celebrity. In addition the rather bland taste of some of the food served was almost embarrassing. Tom Yam soup and Beef Rendang both served in the buffet had almost no spices or heat added, the result was soup tasting much like chicken broth and a Rendang tasting like a beef stew. Regrettably the temperature of much of the supposedly hot food served in the Oceanview café was on occasion only just warm and not hot. The show time and entertainment experience was good if not outstanding, a somewhat mixed bag depending on personal taste. The resident singers and dancers along with the celebrity band were excellent. The musical artists who played at various locations around the ship were also very good. The Cruise director and head of on-board sales Paul Baya and the full entertainment team carried out their various duties very well. The loss of Michael's club as an entertainment venue to “suite guests only” appears to be symptomatic of the way Celebrity are currently heading. The new edge class of ships while looking dynamic, appear from the onboard viewing we received to be giving up ever more precious free space on the ship to suite guests and further sources of extra/additional revenue. The enrichment lectures were very good and very well attended. The ubiquitous art auctions, the initial hard selling of food and beverage packages, the so called sale of valued items and watches etc., the astronomical cost of pictures and Wi-Fi packages, just adds to the general cruise experience and should no be allowed to interfere with the very relaxed and friendly atmosphere of a great Celebrity cruise ship experience. The general condition of the ship was good if not great but at 18 years old, this has to be expected. We found the ship to be very clean and relatively well maintained with almost continual cleaning being undertaken within the accommodation. The very strong push towards hand washing was very much appreciated by those of us who have experienced the dreaded noro virus in the past. It was reported that the Millennium along with the other vessels of her class are to go through a very significant upgrade over the next 2 years. The master, officers and crew were excellent and tried very hard to ensure we enjoyed our cruise experience. Captain Nicholas who we have sailed with previously, is a most affable outgoing and positive hands on master who is frequently seen around the ship interacting with both passengers and staff on a very regular basis. This is a prerequisite for any effective, safe and well run ship. Ports of Call: Regrettably our arrival at the three Japanese ports coincided with the main Japanese annual holiday known as Golden Week, which resulted in much higher density of road traffic and increased numbers of visitors at the various tour locations. However this did not stop the magnificent sight of the cherry blossom in almost full bloom. An early blossom season this year, resulted in our viewing both the stunning blossom and the so called “rafting" of the fallen blossom on the surrounding water. In Aomori we took the celebrity 5.5hrs Highlights of Hirosaki tour, which was well organised with a good tour guide however due to the Golden week issue, the actual time in the various locations was somewhat limited. There was a magnificent Japanese drumming demonstration in the port on our arrival in Aomori. In Hakodate we took the celebrity 4.0hrs Hakodate Highlights tour which again was well orchestrated but we had even less time at the locations due to high visitor numbers. In Muroran we opted not to take one of the lengthy tours to Sapporo, instead we jumped on the local Hopi bus which took us from the very isolated container ship terminal into and around Muroran. Regrettably with the exception of a very limited number of department stores the town was closed, again as a result of the Japanese holiday. The local authorities had however arranged for the local high school band to play as the ship departed which was nice gesture with the Muroran Mayor in attendance. In Petropavlovsk we decided to do our own thing and went ashore independently. We were in one of the more fortunate groups (No.6) and received our immigration clearance by 11:30, the last group (No.20) was not cleared by the local authorities until 15:35 some nine and a half hours after arrival.........there were quite a few very unhappy people...... (we received a $50 rebate on our account which I assume was some form of compensation for this very disappointing port of call) The tender ride to ashore is only a 5-10 minute journey however the transfer onto the jetty is carried out via a floating pontoon which is very exposed to the weather. A considerable number of less able guests struggled considerably with the transfer and had to be assisted by the attending crew, who done a magnificent job under very trying and potentially dangerous later in the afternoon, when the wind blew up quite strong As this was a relatively a cold weather cruise, indoor seating was always going to be at a premium throughout the day, this situation however was further aggravated by the almost continuous sale of “Park West” works of art taking up the entire Rendezvous lounge on a number of sea days. Not sure if it was just our stateroom but ship TV reception was extremely poor on this cruise, even the internal ship generated programs were frequently not available. (Due to a weak signal) Stateroom No. 6034 a balcony cabin located on deck 6 starboard side forward was of adequate size for the two of us. It is located in a relatively quiet zone with an unrestricted view. Our stateroom attendant Armando was exceptional as was our head waiter Lorenzo The opportunity to make a “snowman" on the Sun Terrace was a very special experience when crossing the Bering sea. Gratuities a very thorny subject: We removed our auto gratuities immediately on boarding as an increasing number of international cruisers appear to be doing. We gave out cash tips to the crew we interacted with on a daily basis and in addition, utilised the “three cash only envelops” delivered to our stateroom the day before departure, to reward those crew members who we did not meet. I much prefer to tip after receiving good service. We gave out $275 in cash and a further $100 via the 18% gratuity on our various beverages which I consider to be acceptable figure. We had 2 further days in Vancouver staying at the Sheraton Wall centre which I can highly recommend, as hey try to accommodate cruise lines guest with an early entry to your room at no extra charge. Apologies for the rather lengthy review but as this cruise is somewhat off the beaten track I have tried to give as much information as I can recall. Read Less
4 Helpful Votes
Sail Date: April 2018
It seemed like a good idea at the time we selected it. We had thoroughly enjoyed our Trans-Atlantics but this was different. We were Back-to-Backers and although both cruises were full, it seemed as if 3 times as many people were on ... Read More
It seemed like a good idea at the time we selected it. We had thoroughly enjoyed our Trans-Atlantics but this was different. We were Back-to-Backers and although both cruises were full, it seemed as if 3 times as many people were on this one. Everything was crowded and finding a seat in Oceanview Cafe was difficult if not impossible. Service in the dining room at lunch was VERY slow. Entertainment was poor and when you're at sea so many days, good entertainment is something you look forward to, but not so much this time. Of course there were several repeats being a back to back cruise for us and most were not ones I cared to see twice. A little new talent came on board in Russia and was pretty good but not the quality we had experienced on Celebrity in the past. The lounge groups were not changed out and were so so at best, in my opinion. It seems sad when Karaoke has better talent than the stage. However, the Production Crew of young people were the best I've ever seen on any ship. Kudos to them. I understand it may be hard to obtain entertainers due to the long flight over and many days at sea with having only one or two shows, but The Captain was wonderful, seen everywhere, kept us well informed, attended every performance, and so forth. The Cruise Director also did everything he could to make it fun. Those special events for Captains Club were hit and miss. The brunch was lovely. The party with Senior Officers was so crowded there were no seats and service was not good. With so many members perhaps 2 parties could be held splitting up the group. When I mentioned this to the young woman at the CC desk she acted offended. And although I appreciated the box of chocolates it was given to us as we were packing to depart so there was no time to enjoy it and who wants to add baggage at the last minute? Ports of in Japan of Aomoir, Hakodate,Sapporo, and our final port in Canada - Vancouver were all wonderful. I enjoyed Petropavlovsk, Russia as well but the tendering was a mess. Very rough and the line to get on the tender to return to the ship was well over an hour standing in line. Some who came later just got off and right into line to return to the ship. There was even damage to one of the tenders it was so rough. This was my first and last Trans-Pacific cruise. Read Less
6 Helpful Votes
Sail Date: April 2018
Celebrity is one of our favourite cruise lines. The staff are always friendly and so helpful. The facilities on board are all good. Our cabin was as expected. The captain is one of the best we have experienced on all the cruise lines. The ... Read More
Celebrity is one of our favourite cruise lines. The staff are always friendly and so helpful. The facilities on board are all good. Our cabin was as expected. The captain is one of the best we have experienced on all the cruise lines. The entertainment team were excellent especially Paul the cruise director, who was a very talented performer in his own right. We ate breakfast and lunch mostly in the Ocean View which always had a good selection of food. The areas were always kept clear and it was never too difficult to find a table. The Main restaurant on deck 4 for the select dining was easy to use. The staff were well organised if the restaurant was busy we had a beeper to call us to the restaurant when they were ready for us. Once or twice we had to request the food to be a little warmer but the staff were very obliging. Melwin the somellier was excellent, remembering our favourite wines and was very attentive. Anwari was one of our favourite waiters too. My husband booked the Tuscan grill for my birthday but it was very disappointing. The food was served cold. Considering there were only 20 people in the restaurant the service and food should have been far better. Although the staff replaced the meals it took the edge off our celebrations. Due to this we would not bother again and would not recommend the restaurant. It was well overpriced for what we had, The ports and shore excursions were good. Travelling with friends on this occasion made it a very memorable cruise Read Less
3 Helpful Votes
Sail Date: April 2018
Prior to the cruise, we spent several days in Tokyo and Kyoto. We found very spacious hotel rooms for three adults at convenient locations. (Hotel the M Innsomnia Akasaka in Tokyo and Vessel Hotel Campana Kyoto Gojo in Kyoto) ... Read More
Prior to the cruise, we spent several days in Tokyo and Kyoto. We found very spacious hotel rooms for three adults at convenient locations. (Hotel the M Innsomnia Akasaka in Tokyo and Vessel Hotel Campana Kyoto Gojo in Kyoto) Since we had a lot of luggage, we hired MK Taxi to take us to Osanbashi Pier for approximately 17,000 JPY, for a 45 minute trip. Embarkation was fairly quick and smooth and our room which was midship on deck 8 was adequate but a bit crowded for all of us. Chic Nights occurred on the second, sixth and thirteenth nights. Weather conditions were very pleasant (7-19 C) throughout the cruise with relatively calm seas; except for one occasion when 15 foot swells prevailed for several hours. The food in the MDR and Oceanview Cafe was very good with themed choices at the buffet on different days (Asian, Mexican, etc). We only ate at Sushi on Five speciality restaurant, but after enjoying authentic Japanese food in Japan, this restaurant food fell short in smany ways. Crossing the International Date Line was an interesting experience in that wince we were travelling eastward, we celebrated May 4th twice! The staff on the Millennium were friendly and attentive to our needs at all times! Port of Aomori: The ship docked at Shin Chuo Wharf (2-14, Yasukata, Aomori city). This pier is within easy walking distance to the downtown area and to tourist attractions such as ASPAM, A-Factory and Nebuta Museum. We had reserved a private taxi (Naricho Taxi) to pick us up at the pier to take us to Hirosaki Park. We were fortunate to have their one and only English-speaking staff to be our driver and guide to view the gorgeous display of cherry blossoms at one of the best viewing spots in Japan! So beauftiful! A bonus, was that the Cherrry Blossom Festival was on that weekend as well. Port of Hakodate: The ship docked at Minato-cho Wharf (Minatocho, 2 Chome, 14-53). The Port Authorities provided a free shuttle bus service from the pier to Hakodate Station (20 minute trip). I believe there was a different shuttle to the Goryokaku area as well. From Hakodate Station, we visited the Morning Market and the Red Brick Warehouses, before having lunch at Ryotei Fumoto (9-7 Horaicho), a Michelin star restaurant. It was a memorable experience of a high quality kaiseki meal at a reasonable price.(3564 - 20,000 JPY) Each course was so fresh and exquisitely plated! Port of Muroran: The ship docked at Sakimori Dock. This pier was far from ahy walkable tourist destination, so we took advantage of the hop on hop off bus service that was waiting at the pier. (tickets cost 1000 JPY per person). The loop went to all the 6 major points of interest in Muroran with an excellant map and bus time schedule. Buses arrived or departed at 10 minute intervals. Stops included shopping centers, Bolta Factory, Cape Chikyu, Downtown, hotsprings, aquarium etc.) Port of Petropavlovsk: We anchored in Avacha Bay with its awesome panoramic view of snow-capped mountains and white foothills. Passengers had to be tendered in after clearing the immigration process. It was such a lengthy endeavor that some passengers couldn't leave the ship until mid afternoon! Read Less
7 Helpful Votes
Sail Date: September 2017
We picked this cruise for a trans-Pacific experience after having a couple of trans-Atlantic cruises. we wanted lots of sea days and not a port-intensive cruise - and that's what we got. Embarkation was OK, but a little disjointed ... Read More
We picked this cruise for a trans-Pacific experience after having a couple of trans-Atlantic cruises. we wanted lots of sea days and not a port-intensive cruise - and that's what we got. Embarkation was OK, but a little disjointed in finding the right line at Canada Place in Vancouver. Welcomed on board with a glass of sparkling wine, a nice touch, even if the wine wasn't very good. Loved our cabin, an aft Family Veranda. With a separate sleeping and sitting area along with a deep balcony made it one of the best cabin experience in 15 years of cruises. We don't take part in much of the activities (triva, art auctions, lectures, etc) but did enjoy the live music venues nearly every day. We didn't attend any of the evening shows. The House Band was OK, but we really liked the Forrester Duo and Groovity. Service was outstanding most of the time. There were a couple of meals in the MDR where it seemed like our table had been forgotten by the waiters after we were seated. And a couple of times it took a long time to get wine service. The Cellar Masters Bar and the Casino Bar were our favorites. The servers there got to know us quickly and provided great service. In general all the other bars had reasonably good service as well. A pet peeve however, is that the drink menus were very inaccurate. They tended to just list what MIGHT BE AVAILABLE since not all bars had the same supplies. I think each bar should have had a drinks menu that was specific to that location. Food was hit and miss, especially in the MDT. There was nothing terribly wrong with the food, just ordinary fare except dishes with an Asian flare seemed better executed. The Tuscan Grill and Quisine did much better than the MDR. Our first dinner at the Tuscan Grill was the best meal the the entire vacation, not just the cruise. The i-pad ordering system at Quisine was hard to use, but the food and the service were excellent. I have to say that Captain Nick was probably the best ship's master I've sailed with. He was visible and engaged with the passengers. His daily briefings on weather conditions as we neared a typhoon were great. I've never had a captain give passengers so much information, so regularly. Due to construction issues in the port we called at Sitka rather than Dutch Harbor. Sitka was easy to get around in after the free shuttle bus took us from the port into town. Really like the Raptor Center and Totem Park. After 8 sea days we called at Otaru, Japan. We took the train to Sapporo for a Fall Festival, but heavy rain forced us to cut short the sight seeing after lunch. Next was Hakodate, Japan. Again a free shuttle took us into town. We walked so much the previous day that here we went to the Morning Maket, the Red Bic Wharehouses and the Hakodate Beer Hall for lunch, then back to the ship. Final port was Yokohama for Tokyo. We overnighted here before disembarking. A free shuttle took us to the train station where we could go into Tokyo or elsewhere. This was only our second cruise with Celebrity, but we will consider them again. We usually sail on Holland America and i think HAL has an edge on the MDR food quality and consistency. The Millennium is the largest ship we're sailed on, but it never felt crowded except the buffet for breakfast and lunch was a zoo. It was a great cruise! Read Less
2 Helpful Votes
Sail Date: September 2017
With only three ports of call after departing Vancouver, this cruise is for hardcore cruisers that love sea days. All the usual shipboard activities were offered by the crew. Captain Christodoulakis could also be seen walking around the ... Read More
With only three ports of call after departing Vancouver, this cruise is for hardcore cruisers that love sea days. All the usual shipboard activities were offered by the crew. Captain Christodoulakis could also be seen walking around the ship regularly and engaging with the passengers. We found the ship and our concierge balcony cabin in good condition despite previous reviews. Sitka was substituted for Dutch Harbor (home to Deadliest Catch) but no itinerary changes otherwise. We sailed nine days through the Aleutians and Bering Sea; encountered some high seas; crossed the International Date Line; and followed the Kamchatka Peninsula coastline south past the Kuril Islands claimed by Russia. The Kamchatka River and the surrounding central side valley are flanked by large volcanic belts containing around 160 volcanoes; 29 are active (look closely to see steam rising!). Otaru was our first Japanese port of call. The city is known for glass works, music boxes, sake distilleries and the Otaru Canal. It is now lined with cafes and shops in converted old warehouses, including a steam clock that was a gift from Vancouver. About one hour west is the Shakotan Penninsula where you can hike Cape Kamui and look for Kitsune or Hokkaido fox. The second stop in Japan was Hakodate: one of the main cities on Hokkaido Japan's northernmost island. Looming over the town is 334m high Mount Hakodate reached by an aerial gondola. Tsugaru Fort is a short walk from the main building. At its base is Motomachi: a neighbourhood of steep streets with Western-style early-20th-century buildings and the Museum of Northern Peoples. Our final stop was the converted red brick warehouses near the port that are filled with shops! Back-to-back cruisers like us, who kept our suite, had two days in Tokyo (Yokohama). Despite heavy traffic the first day we saw key sights, such as Ginza, a popular upscale shopping area, Meiji Shrine, Sensoji Temple, the Imperial Palace and the Tokyo Tower. Japanese wear kimono to mark special occasions or cotton yukata for casual summer gatherings. Nightly there was a light show near the Yokohama Red Brick Warehouse, which we viewed from our balcony. During our second day in Yokohama we traveled south to the seaside city of Kamakura. The political centre of medieval Japan, this resort town has dozens of Buddhist Zen temples and Shinto shrines. The most recognizable landmark is the Kotoku-in Temple’s Great Buddha: a 13m high bronze statue still standing after a 15th-century tsunami. We also visited the Tsurugaoka Hachiman Shinto Shrine, which was a Buddhist Temple for almost 700 years. Keep in mind that Japan is hilly and full of steps: all excursions should be rated strenuous. We ate in all the specialty dining venues, the main dining room and the Cafe. Our key complaints were average to poor food quality, slow service and overcrowding in the main dining room. Read Less
2 Helpful Votes
Sail Date: September 2017
The Good: Capt Nick was fantastic, kept us well informed and was very visible around the ship. Food and service in the MDR was excellent, although four inches between tables for two is really a table for four or six. We did the ... Read More
The Good: Capt Nick was fantastic, kept us well informed and was very visible around the ship. Food and service in the MDR was excellent, although four inches between tables for two is really a table for four or six. We did the Celebrity Select and moved around until we found a table that worked for us. The ship was clean and well maintained in the public areas and the restrooms that I used had attendants there constantly to keep them clean. Friendly crew everywhere with smiles and greetings at all hours. The Bad: Bring your ear plugs. The production shows were a bit too loud, but most any other live music venue - such as the Rendevous or the pool deck - were amplified beyond all reason. The captain's club host even had the acoustical strings duo amplified in the Cosmos lounge to where conversation - the reason to go there - was impossible. For a less amplified cocktail hour, we started meeting friends near the Martini bar and sat in some comfy chairs and could converse without shouting. Concierge stateroom was comfortable except for mattresses that appear to be as old as the ship. Obviously broken down where people sit on the bed near the nightstand. Flipping the mattresses helped some. MDR and Horizon Court chairs had many with stains on the seat fabric - something that a little steam cleaning would take care of. Shows lack of attention to detail. The Horizon Court is not well laid out with any semblence of a logical traffic flow, with the result it was like trying to navigate a zombie apocolypse to gather a meal. Food was OK, but not worth the effort. We ended up with most meals in the MDR where things were a bit more civilized. The Ugly: Mobility devices were stored in and partially blocked the corridors and stairway crossovers at night - violation of SOLAS and Celebrity policy. Complaints to guest relations did no good. A friend using a wheelchair during the cruise couldn't get by other's mobility devices parked in the corridors. I think the cruise line is waiting for a disaster to make passenger fire safety a priority. During the cooler weather on the crossing, space in the Solarium was a premium and crew allowed people to "reserve" chairs and loungers for the day with a rumpled towel, a paperback book, and a flip flop. Again, complaints to guest relations and the pool deck staff did no good. When I see a chair hog nest that is untouched for four hours, why can't the crew also see it and do their job? Had to endure on-board immigration checks twice and both were a unregulated hot mess. The crew seemed reluctant to enforce any line control, with passengers butting in line willy nilly - pretending they didn't "see" there was a line, or "gee, the stairs put me here, so I'll just get in line here." I'm a pretty big guy and with my Harley shirt on, I became the line enforcer. We never received the memo on which nights were "shorts and ballcap" nights, but it appeared to be just about every night. There was even an arm wrestling night while the waiter stood by and laughed. Don't worry about any decorum in the MDR, anything goes. Overall, we enjoyed the cruises, but don't expect the crew to enforce any policies and bring your ear plugs and you'll be fine Read Less
3 Helpful Votes
Sail Date: September 2017
The cruise was a good way to spend 2 weeks with my wife as well as meet new people as we travelled toward Japan. Embarkation was a breeze and very efficient and we were met by very polite people as we checked in and all through the ... Read More
The cruise was a good way to spend 2 weeks with my wife as well as meet new people as we travelled toward Japan. Embarkation was a breeze and very efficient and we were met by very polite people as we checked in and all through the process up to and including US Customs (note, if you smile are offer politeness, you will get that in return, funny how many people have forgotten that). Our day at Sitka was extremely enjoyable and the buses that were arranged to take all of us to town was very well organized and efficient, and as such allowed us to spend a good long time on shore to explore the area. The disembarkation at Otaru was disappointing, however, given the amount of people that had to clear Japanese immigration it is to be expected. We had planned a self guided tour but did not get off the ship unit 3 1/2 hours after the first group number was called (ours was 27). Once off Otaru was a joy to visit. Hakodate was incredible and like Sitka they had buses arranged that made the disembarkation process very efficient and enjoyable. We enjoyed Hakodate very much and will go back there again, as well as Otaru. We disembarked at Yokohama a day early and the process was flawless, mind you we were were pretty much alone in the immigration hall and the Japanese Customs staff were incredibly friendly and polite (they even handled our baggage!!!!) as well as being expectedly efficient. The internet serviceis terrible when looking at the cost and for the last 4 days of the cruise it didn't work for us at all. When I purchase something I don't like feeling abused, but in purchasing the internet package for both of us we did indeed feel taken advantage of. Ridiculous. I found the food in the Ocean View buffet good as any buffet I have stood in front of, in fact, maybe even a tad better given the varied selections. I was disappointed all too often in the lack of clean tables during breakfast and lunch rushes.While not averse to cleaning my own table I don't feel it was my place to do so given the price to sail and the lack of attention to or planning for the rushes was disappointing. The Tuscan Grille and Quisine are great places to dine and the food is very good in both and for me, worth the price we paid, which by the way were discounted prices I guess due in part to the fact they were seldom busy. Give me a 25% to 50% discount off the regular price and I'm going to take part. Highly recommend either of them. The food in the main dining was disappointing for us and those we sat with, which is unusual for Celebrity I am told (it was out first cruise on Celebrity), but while it was not terrible by any measure we have had much better food (taste and visual presentation) on Norwegian and RCCL. Perhaps it was just this sailing, I don't know. The staff in the main dining were good and we enjoyed our time with them generally. Bar service was okay, running from great to ,"Hello? Is anyone here?" kind of service. But again, I've had better bar service on other lines. It wasn't terrible, just not up to what I was told I would expect for Celebrity level of service by people familiar with the line. The Future Cruise staff member we encountered were less than helpful, I guess if you aren't a Elite member, you are wasting their time, or at least the guy that we encountered seemed to example that poor attitude. To say he was diffident and completely lacking in willingness would be an understatement. One of our top very disappointing encounters on board. The Captain and crew are all approachable and professional and when talking about the Captain with the junior crew members it was evident that they all have a great deal of respect for him. It starts at the top and the Captain exemplifies that concept. The ship is in nice condition for its age and is well tended to. Our cabin (7099) was in great repair and kept that way by our cabin attendant Eddie all the time. Since it was September and we were sailing through the Bering Sea I didn't expect Caribbean type weather so there was no poolside experience for us. There was lots to do as we traveled and the entertainment team did a very good job of arranging a variety of experiences for all guests. The speakers were good to very good, music was excellent, daytime activities were enjoyable, all in all, a good time should have been had by all. If you couldn't find something fun to do, you weren't looking! I would sail with Celebrity again were they sailing to a destination I am interested in but I wouldn't go out of my way, nor would I pay a premium for it. I was expecting more because of conversations I had with experienced travelers prior to sailing that extolled the greatness of Celebrity, I did not see that greatness. Read Less
4 Helpful Votes
Sail Date: September 2017
As a regular cruiser with over 300 nights at sea, this was our second Celebrity Cruise. I found what appeared to be a decline in service and onboard quality compared to the first trip in 2009. Other cruise lines offer a better experience ... Read More
As a regular cruiser with over 300 nights at sea, this was our second Celebrity Cruise. I found what appeared to be a decline in service and onboard quality compared to the first trip in 2009. Other cruise lines offer a better experience and in talking with Celebrity guests, many find the attraction is the Captains Circle perks. None of this should be considered a reason not to take Celebrity but to let you know - Celebrity fell short of expectation and needs to advance their game. Celebrity does not do any place set up at the Oceanview Buffet. Other cruise line puts napkins, forks, knife, and spoon on every table. Doing so will alleviate crowding/ circulation issues. Other cruise lines put a coffee mug and glass on every table. Celebrity: nada. This means passengers need to carry many things away to their table and sometimes make multiple trips back to the serving area. This compounds the already crowded space. Celebrity puts a spoon holder next to the coffee dispenser. People put used spoons into the spoon holder. If not, the spoon holders are otherwise empty. Other cruise lines put out coffee stir sticks plus spoons but the spoons are already on the table thus are often not necessary. Celebrity coffee is very good. Keep it up. Prepare to spice your food – Celebrity adds minimal seasoning. Sticky buns – only once on the voyage. No bran muffins. Oat muffins yes. They have no sugar added cookies – thanks. Other cruise lines create a main course style buffet dinner using elements from the main dining menu. Some also put a place mat and wine glass at the buffet place setting. Celebrity did not use much imagination here and sometimes appears to create the buffet dinner menu out of what was available for lunch. We had the occasional “Good Evening” from the Celebrity waiters as diners entered the restaurant. Other cruise lines have a variety of individual cereal boxes for breakfast. Celebrity uses only 3 bulk cereal dispensers. Different fruits may be available occasionally, yesterday bananas, today grapefruit. So far no fresh plums, strawberries, blueberries, nectarines or peaches. Cantaloupe, watermelon, pineapple, pineapples and apples are the usual. It appears the custom pasta dishes lack garlic, basil, capers and fresh squeeze lemon – no flavour. Due to the extended cold weather, the line up for lunch in the dining room is too long and tables in the buffet at noon are scarce. Signs urge passengers to not occupy the table any longer than necessary so others can sit down. Dining areas are often crowded. Something is amiss. Celebrity sugar free and no sugar added desserts are varied and tasty - kudos. Celebrity fish and chips were quite good. The Celebrity Timeless Dinner menu carries both steak and escargot - bravo! Celebrity Scampi are only large shrimp. Formal night scampi was a mere 4 shrimp with rice. Another formal night had lobster. The dinner portions on Celebrity are small – enough for me but many people ordered double everything. Salad soup entrée. Some waste observed and definitely adds to the cruise line costs. Stores were nice and probably too big and too numerous. The staff appeared under worked and needed sales. Celebrity had a buffet chocolate dip dessert for fruit. Nice. The Beef Bourgogne was sent back – it had strips of burnt bacon added to the stewed beef. The sea bass fish was over cooked, the seafood bisque smelled foul fish and some fish dishes were simply not fresh. The Greek salad had no tomatoes, red onions or Greek dressing. The trout was a mere half of a fillet. The potatoes whether on the plate or in a salad were undercooked. Many items were very good. The Captain Nicholas from Chania was personable, exuded competence and kept us all informed. Excellent leader. Theatre and lounges were very nice. Entertainment average to “Let’s leave early” The invite to the Heli Pad was nice. Terrible TV, no on demand service, the onboard recording service in some cases used old equipment. No published movie schedule The Deck 8 Library was almost void of any books. No onboard laundry or ironing board. Laundry by the bag is $50 each. Read Less
9 Helpful Votes
Sail Date: September 2017
My husband and I chose this cruise because we love to cruise and wanted an easy way to visit our son who is studying in Japan. We have never sailed on a transpacific or transatlantic cruise and were a little apprehensive about all the days ... Read More
My husband and I chose this cruise because we love to cruise and wanted an easy way to visit our son who is studying in Japan. We have never sailed on a transpacific or transatlantic cruise and were a little apprehensive about all the days at sea, but we really enjoyed it. We were able to sleep late and not worry about getting up early for a shore excursion. We did hit the remnants of a typhoon and had some rough seas, but the captain and crew handled it perfectly. I did not get seasick even though I do suffer from motion sickness. We thought the size of the ship was very good. We never had to wait in long lines at the elevators like we have had to on other ships. The Oceanview Cafe did get very crowded in the mornings at breakfast time, so it was hard to find a table, especially on those days when it was cold and rainy so no one wanted to eat outside. I liked the fact that there were stairs close to every bank of elevators. That made the elevators much less crowded. The meals in the Metropolitan dining room were very tasty. i did not like the scrambled eggs on the buffet or many of the bakery items. I love sweets, especially chocolate chip cookies, so I was disappointed in that aspect of the food. The cookies were frequently over-baked and tasteless. We did select dining and loved the flexibility. I would recommend getting reservations. On some nights, there were lines for those who did not have reservations. We loved the entertainment on the ship. The shows done by the Celebrity singers and dancers were fantastic. We loved the Forster Duo who played in the bars. The cruise director Paul Biya (sp?) was fantastic! We had a veranda cabin and we were happy with the amount of floor space, but storage is lacking compared to the cabins on Princess. I was disappointed with the drink service in the Oceanview Cafe. It seemed like there were not enough staff in that area. I often had to flag someone down to get them to bring me a mimosa or diet coke. Princess has much better service in the buffet area. Since this was a transpacific cruise, we had very few ports. We stopped in Sitka, Alaska; Otaru, Japan; Hackodate, Japan, and Yokohama, Japan. We did Celebrity shore excursions in Sitka, Hackodate, and Yokohama and enjoyed them. It would have been nice if Celebrity had provided a shuttle into Otaru. Although you can walk into the shopping area of Otaru, you have to walk along a very busy road with an uneven side walk. Embarkation was a bit crowded, but we did not have to wait in line very long. Disembarkation was very easy. The cruise director Paul said goodbye to us as we left the ship. That was a very nice touch. We enjoyed our cruise on Celebrity and would cruise with Celebrity again. Read Less
3 Helpful Votes
Sail Date: September 2017
Bookd this cruise as it was dirt cheap, at C$40 per person per day before taxes and fees. We were using it for transportation so it was a bargain. Ship is o.k. Rather on the big side. Pool is small and unheated (good as it kept the ... Read More
Bookd this cruise as it was dirt cheap, at C$40 per person per day before taxes and fees. We were using it for transportation so it was a bargain. Ship is o.k. Rather on the big side. Pool is small and unheated (good as it kept the great legions of unwashed out). Hot tubs, especially the outside ones, were only lukewarm on some days. Maintenance was o.k No issues with toilets or bad smells for the most part. Cabin review below. Food was o.k. - I cringed as I read reviews after the ship got to Asia last year. We ate in the MDR for every dinner, and all except one lunch (menu was that bad). We were advised by a waiter on the first night that breakfast in the buffet had more selection. He was right, breakfast in the MDR was pretty poor and one could do better in the buffet except for getting something other than overcooked poached eggs. The other trouble is that there is a lot of misrepresentation in the menu. Chicken Kiev is not stuffed with butter, Mâche salad has absolutely no mâche in it, barramundi on the second lunch (lunch menus only took 4-5 dayd before the started to repeat) was not barramundi. A lot of meats are also over cooked or improperly cooked (dry heat instead of wet heat, etc.) Really a lot of merely o.k. and even more mediocre. MDR service, especially for "Select" dining was very rushed. We'd be seated at 1930 and could easily make the 2045 show even with 4 courses and a coffee. Very friendly otherwise. Food, especially entrées a.k.a. appetises were more often than not served not in the other that we wanted, Maybe a training or management issue. We don;t begrudge the frontline staff. Menus were also fairly unadventurous and seasoning, even for dishes vaunted to be boldly flavored, weren't. Don;t expect fine dining (unless you pay for Aqua, Suite or an exorbitant extra charge restaurant. We found the food on Holland America, at least 3 years ago, to be better. The buffet was o.k but sometimes we'd go around a few times before picking something to eat. SOme stuff was o.k. but food was rather mediocre for the most part. Bread was however excellent and some pastries and desserts were delightfully not oversweetened. Ethnic foods were generally a poor facsimile of what they were supposed to be. Buffet was kept cleaner than some Carnival Corp lines for the most part. Watch for the "no sugar added" ice creams and desserts as Maltitol or other sugar alcohols may be used and cause a lot of gas (there are no warning labels). Spa Café food was o.k. though surprisingly a lot of sugar was used in a lot of the foods (namely the muesli). If nothing else, the entertainment was superior to some other lines, namely Holland America and Princess. Some oft he performers were mediocre but some were stellar, and came back for quite a few more performances. Production show especially singers and dancers were also better. Activities were generally poor and not much going on without having to pay. Cooking demonstrations were not very well run and you didn't really learn much, or could see unless you were in the first row or two. The staff are very friendly for the most part, or at least acted that way. Food service was haphazard though. Didn't pay for any port excursions (in fact, didn't spend onboard other than a duty-free purchase and mandatory HSCs as pricing for the most part is extortionate). Dutch Harbor was changed to Sitka rather at the last minute. Didn't care for stops so I didn't mind. Otaru and Hakodate were o.k. but I would have been fine with sailing straight to Yokohama. I'd go again, but only if the price was very low. Read Less
9 Helpful Votes
Sail Date: September 2017
We recently cruised on Millennium from Vancouver to Yokohama Trans Pacific. Initially we had some concerns about the ship from previous posts, to our delight once on board our fears had been a waste of time. The ship is older, she does not ... Read More
We recently cruised on Millennium from Vancouver to Yokohama Trans Pacific. Initially we had some concerns about the ship from previous posts, to our delight once on board our fears had been a waste of time. The ship is older, she does not have all the bells and whistles of the bigger ships, yet there is a lovely feeling of ambience, a sense of feeling very comfortable and at home. Millennium is showing a few signs of wear in places, some parts a little dated, none the less she is spotlessly clean and beautifully maintained by the the wonderful Captain and crew who really do make the extra effort for you on board. We cruised in C1 aft, our stateroom was of a good size and the balcony was huge. Our room attendant Ahmad was a gem and could not do enough to make sure we had all we required on a daily basis. Our Dining experiences on board were overall extremely good, most of our meals taken taken in the Ocean View Cafe, which provided us with an abundance of choices on a daily basis. Sometimes a dish was not to our liking, but overall the food was of an excellent standard and was hot. Yes we heard the proverbial complainers, nothing appears to ever be right for some folk, maybe they should stay at home. Unfortunately I personally was unwell on this cruise, the medical staff were wonderful and made me feel they really did care and I was treated for my illness. We were disappointed at missing out on Dutch Harbor, but Sitka was an excellent alternative at short notice. The Sea Days in between came and went very quickly with a myriad of on board activities or my book in a quiet corner, also lovely afternoon naps. Ports in Northern Japan offered some lovely experiences, Otaru (Sapporo) and Hokadate. The ship handled the sometimes stormy conditions well, we grew to love Millie and have booked an Asian Cruise on her for next year. Thank you Celebrity for providing us with another memorable holiday. Read Less
Sail Date: September 2017
After enjoying three transatlantic cruises with Celebrity, we decided it was time to take a longer cruise to visit Alaska and Japan. While the size or class of the room never matters to us with European, Alaskan or Caribbean cruises, ... Read More
After enjoying three transatlantic cruises with Celebrity, we decided it was time to take a longer cruise to visit Alaska and Japan. While the size or class of the room never matters to us with European, Alaskan or Caribbean cruises, when there are few ports of call in cruises lasting 14 or more days we like to book a suite to enjoy Michael's Club and Luminae as well as other perks. And we certainly were not disappointed. Our cabin attendant, butler and servers in Michael's Club and Luminae were outstanding, professional and personal. Kudos to the Captain and officers for providing a genuine and sincere respect for guests. We were very impressed with the visibility of the Captain and officers throughout this cruise. We highly recommend the shore excursion to the Alaskan Raptor Center in Sitka---probably one of the best Celebrity tours we experienced. Given how much we enjoyed this transpacific cruise, we certainly may consider a return trip as it is always a pleasure to spend a few extra days in Vancouver before the trip as well as some extra time in Japan. Read Less
Celebrity Millennium Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.5 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.9
Family 3.5 3.9
Shore Excursion 4.0 3.7
Enrichment 3.5 3.6
Service 5.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.1

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