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Sail Date: September 2013
Good points: food,excursions. Pleasant crew. Bad points: .money grabbing cruise line Overpriced drinks. Mediocre entertainment,with odd exception,like the classical trio. Wifi rip off,overpriced and ineffective .this alone would put me ... Read More
Good points: food,excursions. Pleasant crew. Bad points: .money grabbing cruise line Overpriced drinks. Mediocre entertainment,with odd exception,like the classical trio. Wifi rip off,overpriced and ineffective .this alone would put me off celebrity.most top hotels ,restaurants give free wifi. Ship needs refurb ,foyer like something out of the 70's ,net curtains would you believe . Speciality restaurants good,but overcharged,consider what we paid! Cabin in aqua class,cramped and noisey from pool equipment room,large overhang outside balcony. Though blue restaurant ok,which was included in aqua class. Overcrowded at disembarkation ,could be better organised and info not given about delays.had to take a tour to use up time waiting to fly out from Istanbul.they were not interested in you on the last day,just wanted to get rid asap. No point complaining,they only give you a voucher off another cruise.as if! Our first cruise.will possibly give p and o a look,but won't rush back . Read Less
Sail Date: April 2013
Returning to Celebrity after a six year absence, and the last Celebrity cruise we did was a 15 day Infinity Hawaii. Have cruised twenty two times on various lines and we're Celebrity elite. Chose this cruise for the amazing ... Read More
Returning to Celebrity after a six year absence, and the last Celebrity cruise we did was a 15 day Infinity Hawaii. Have cruised twenty two times on various lines and we're Celebrity elite. Chose this cruise for the amazing itinerary- ten Mediterranean ports in twelve days. This was our fifth time cruising the Mediterranean, two Oceania and three Celebrity. Love all of these ports and can never get enough. Arrived the day prior and took the train straight to Civitavecchia from Fiumicino. Stayed at Hotel Miramare which is a great little hotel and within walking distance of the port. We shopped for our two bottles of wine, boarded about 11:30 and all went very quickly and easily. While having lunch in the Oceanview Cafe it was announced that our rooms were ready. Stateroom was lovely- category 2C on a balcony guarantee. It was well laid out, very comfortable bed, lots of bathroom counter space and biggest shower outside of a suite we've ever had. Supposed to be a partial oceanview, starboard last cabin aft, but the view was terrific only blocked by the roof of the restaurant below. Halfway through the cruise, because of a loud rattle in the wall of the cabin we were upgraded to a C1, aft cabin with that amazing view. Lucked out as the only cabins available previously were insides. The day we switched just happened to coincide with someone moving out of it because they did not like it (?). Obviously we had no complaints about it (!) and guest relations was amazing in taking care of us. The ports were fantastic and Celebrity was able to get us off the ship fast at each one. Tendering in Santorini was a breeze. Did not use any of the cruise lines shore excursions- all independent. Yet I knew immediately on laying eyes on the ship in port that yikes, this ship was way to large for me. On the exterior the massive top heaviness was not aesthetically pleasing. The atrium of the ship while gorgeous to others felt stark and closed in for as big as it was. Can't explain why but the ship felt claustrophobic in the center atrium. Most people like the art we felt it wasn't as pleasing and maybe even controversial as previous Celebrity ships. They were photographic reproductions, subtle but uninteresting. Even the decorative wood, say around the elevators and other public spaces wasn't wood, but artificial-plastic like a page out of Las Vegas. But I NEVER spoke to one person on board who felt quite like we did. Everyone thought the ship was gorgeous. Can't comment on the activities, as the cruise was port intensive, and we only utilized the gym, jogging track, pools, library and enrichment talks. They were all terrific. But another reason we're no longer Celebrity people but Oceania/Azamara people as we're not interested in the casino, theatre, bars and ship activities. Cellar Masters was great- enjoyed tasting a variety of wines.The gym was fabulous and loved the pool area, always lots of padded comfy chairs in pool and solarium, and never felt crowded on the two at sea days. The library left much to be desired. While it was beautiful the books were dated and several copies of the same books no one seemed to want. Dining is subjective but we felt it was hit or miss, yet mostly hit. Had select dining, and some great meals in the MDR and some OK ones, but dining staff knock themselves out trying to please. I'm vegetarian and always found something on the main menu, even tho there is a vegetarian menu. One night when our waiter noticed I wasn't eating my meal, she insisted on getting me something else and returned with a fabulous portobello mushroom dish. Some dishes were just bland and not anything like the Celebrity of old. Lobster was huge, infact all portions were huge and we couldn't finish. Desserts were so-so, although you must try the carrot cake in Cafe al Bacio (no charge). Tried all three specialty restaurants and Qsine was our favorite- fun and delicious. None of them are worth the $90 extra per couple however and food not spectacular as it used to be. Lots of half price meals on our cruise, and at $45 worth trying once. Not impressed with either Murano or Tuscan Grille. OK, big deal- the coffee. It was horrendous in the Oceanview cafe, a tad better in the dining room, pretty good in the Solarium. If you like coffee plan on paying $4.50 for specialty coffee, or maybe bring your aeropress. Service was outstanding, and a smiling friendly face everywhere. and one thing that is always constant on every Celebrity ship we've cruised. Our comment card was overfilled with glowing praise for employees. Even Guest Relations was ever accommodating. Disembarkation was very smooth. Have to reiterate that even thought there were 2500 passengers, the ship never felt crowded. Overall, we'd again do the same itinerary, but not cruise Celebrity again. Remember the day when Celebrity was near perfection, just a notch below lines like Oceania. But now between the size of the ship and dining it's not for us anymore. We prefer the smaller, intimate ships. Solstice class are so massive you barely feel that you are on water which is a plus for those who suffer seasickness. They look top heavy and barely like a ship anymore- it feels like a 12 story hotel, or like six Nordstroms glued together. The dining has declined as have most cruise lines so only fair to say in it's class it's probably very good. For our tastes we'd rather pay more and cruise less for the luxury class like Oceania or Windstar. We like to "feel" the ocean/sea as felt in the smaller ships, and like the old style wood and intimate ships. We cruised this because of the fabulous itinerary, and while we'd do the itinerary once again, wouldn't do it on Celebrity. There were some excellent parts of the experience, but the larger picture made it not the line for us. Came home and booked another Oceania Med for next spring. Again I talked to no one onboard who felt quite as strongly as we did. Most people loved it, and the complaints we heard were about music, some noise in cabins, and shore excursions- never dining. If you like big ships this is probably a great option. Lastly we stayed in Venice at Hotel al Ponte Mocenigo for three days and it was superb. We've been to Venice many times and this was one of our favorite places to stay. Read Less
5 Helpful Votes
Sail Date: September 2016
I have never been so disappointed on a cruise before and have cruised over 40 cruises. I want to download my review but am unable to paste on this site for some reason. The whole experience was so disappointing and we were ... Read More
I have never been so disappointed on a cruise before and have cruised over 40 cruises. I want to download my review but am unable to paste on this site for some reason. The whole experience was so disappointing and we were expecting so much. No WOW factor, the dress code was stupid and not adhered to - yet to see anyone check 'designer jeans' on the 'chic nite' which was meant to be formal! Food mediocre to say the least. All they want you do is book the speciality restaurants at $ 50 per head as the food in the MDR is so repetitive - even if you can read the menu as the lighting is so dreadful. On the whole a terrible experience not to be repeated. Bad tempered staff (if you can find them) a terribly designed ship inside and outside. The only good thing was the extremely comfortable beds and pillows and excellent Cabin steward. The Aft bar (and staff) were also excellent but the area was not large enough. The pool area is terrible - half shaded most of the time and towels left for hours by extremely selfless people. Fortunately, the ports of call and weather were excellent. Read Less
21 Helpful Votes
Sail Date: July 2016
We chose to sail again on Equinox mainly because of a great cruise we had 3 years ago and a good sailing on Silhouette in April this year. Sadly this once great ship has like many under the RCCL umbrella sank into the budget grouping. ... Read More
We chose to sail again on Equinox mainly because of a great cruise we had 3 years ago and a good sailing on Silhouette in April this year. Sadly this once great ship has like many under the RCCL umbrella sank into the budget grouping. I would mention at this stage that a ship has to be really really poor in our opinion for us to post a review. I tried reaching out to the Hotel Director to give some constructive feedback and was contacted by the Restaurant Manager and the F&B Director. Both gave me assurances that things would improve dramatically but unfortunately they did not. I think that the crew and Management of Celebrity Equinox should perhaps realise that the guests on their ship spend vast amounts of money to vacation on their ship and to some its the trip of a lifetime. With this in mind they should perhaps realise that guests have an expectation to be treated like guests and not like "Cash Cows" and to be looked down upon by the majority of the food and beverage department. Food. The food on this ship is extremely poor. We ate a few times in the main dining room which was very poor indeed with limited menu changes. I realise that it must be difficult to cook for so many guests at one time but if you are offering this service then you should be able to execute the service and deliver a high quality food offering. Sadly the Silhouette dining room does not. Instead you are presented with look warm food that has obviously been left under heat lamps, steaks that are of a poor quality and overcooked, desserts that are obviously "bought in" and portion sizes that my 6 year old son would still be hungry after---cost cutting at its very best. We then decided to eat in the speciality restaurants and nothing really improved. Tuscan Grill Filet Mignon not cooked properly, side orders dripping in oil, onion soup very poor etc etc. Ocean View Cafe is a disorganised disgrace. There is no reason at all that the food should be so so bad. It is practically inedible. The staff in this area with 2 exceptions look and act like they just don,t want to be there, especially the bar staff who are just so disinterested in offering anything remotely like service. The Carvery offerings especially the beef are simply dreadful. Breakfast is hit or miss. All in all its not a good place to be. Room service was not available for the first 48 hours of the cruise then we managed to place an order. I would say that it was average. Service. Whilst the food is dreadful, the service in the dining rooms is generally good with the exception of the Tuscan Grill where we witnessed several crew members eating and drinking in the restaurant and getting all of the service whilst diners including ourselves looked on with empty glasses and dirty plates on the table. Service at the bars as previously mentioned is no existent. The Deck Bar staff are bordering on being rude whilst having no concept of how to manage a busy bar. Glasses are filthy as they are left to dry in the sun after being washed in a dirty glass washer. There are no bar servers at all on the solstice deck and they are generally to be found "moaning" behind their respective bars on deck 12\14. On a slightly more positive note the service in Cafe Al Bacio is stunning. Very very attentive and personable. I would suggest that the staff from here are deployed to other beverage areas of the ship. In terms of the drinks packages on the ship, we had a classic package included in our reservation (we did not ask for one or pay for one) the Bar Staff have this mentality of giving you the least amount of drinks they possibly can. We like a drink on holiday (who doesn,t) and tried ordering 2 drinks at the same time--1 for my wife and 1 non alcoholic drink for my son. As we had only brought 1 stateroom card as most people do we were told emphatically that we could order only 1 drink with 1 card even though they could obviously see that all members of our party had the drinks package. A small detail perhaps but one that annoyed a lot of guests on board. Cabin. We chose a sunset deck cabin on deck 6, which was very pleasant and was very well maintained by our cabin steward as they normally are. Our 1 concern was that we were being charged for drinks from the mini bar that we did not drink--slightly bizarre and we think this was based upon drinks we had brought to our cabin from the deck bars. Read Less
7 Helpful Votes
Sail Date: April 2016
We've chosen Celebrity 3 times before and we thought we knew what to expect. Good food, good service, relaxation. In fact we'd been on the Equinox before just 2 years earlier. This cruise was at best "poor". The ... Read More
We've chosen Celebrity 3 times before and we thought we knew what to expect. Good food, good service, relaxation. In fact we'd been on the Equinox before just 2 years earlier. This cruise was at best "poor". The excursions were mostly extortionate and most of the ports were completely uninteresting or inconvenient without paying for the excursions. But we don't particularly enjoy being with a bus load of cruise passengers all day so we prefer to normally do our own thing. This worked great in our Fjord cruise for instance. But on this cruise it was basically awful. Most of the ports are lined with taxi drivers badgering you to take their taxi or buy their tat. The surrounding areas were uninteresting and with the exception of Pisa, none of them had a worthwhile travel option with local transport. So welcome to a port and if you want to go anywhere then you need to walk. This was especially dodgy in Naples. The food in the main dining hall was also noticeably poor. I wont bother with the details. We paid the extra for the alternative restaurants and these were more like we expected. The contrast with the bog standard in the main hall was quite obvious. The other thing that we noticed more in this cruise was how we were almost constantly targetted for marketing from the ship. It felt like a floating tourist trap. Irritating pushy photographers literally will NOT let you walk past without forcing you to pose for a pointless photo. We actually found ourselves planning our routes through the ship because neither of us enjoy being forced to have our photos taken. This was all over the ship and it was also IN the dining hall and also in the Cafe Baccio place. We told the photographers "no thanks" but that made f all difference. By the end, I could recognise them and I could see that they knew we were the ones who said no before. This is just a tiny part of the whole marketting experience of the ship, The daily brochure with ART SALE and watches and the ludicrously expensive bingo. Basically everything was a very obvious rip off. Which leads me to the real nail in the coffin from our perspective. The reason we will never sail with Celebrity again is because of the gigantic bill we got when we got home from their "Cellular at sea" phone system. The ship has a paid Wifi connection so if you want internet then this is what you should use. Our phones have free european roaming so I wasn't worried about roaming charges. This made no difference. At some point my phone connected to the cellular at sea and unbeknown to me, it received 34Mb of data from the ship. This is a tiny tiny tiny quantity of data. The ship billed my phone for more than £500.. That's around $800. to put this in context, we used over 2000Mb of data during our cruise from the italian, spanish etc phone companies. By sheer luck, we didn't see a similar download on the cellular at sea extortionate service. When I phoned celebrity they told us they were not willing to rescind the cost. The ships that offer this service must be ripping off their customers by gigantic quantities of cash from this and celebrity must be making a killing from it. The whip already has cheap-ish wifi that also goes on the satellite, so having a phone service that can inadvertently be connected to and is charged at £500 for a tiny download suggests that nobody should ever use this service unless they absolutely love burning money. The wifi is a tiny fraction of the cost. Clearly Celebrity know all of this already and they choose to continue using it as a way to basically ROB their customers for hundreds or possibly thousands of $'s. My phone could have downloaded 10 times this much and we would have been forced to swallow this bill. What a disgusting way for them to make money. Basically I would not recommend this company to anyone any more. And we previously thought Celebrity was our preferred cruise company. Better than the cattle treatment of Royal Caribbean (at least that's what we thought before) . But now the difference is quite slim. Celebrity have definitely gone downhill. They do not respect their customers. Everything is about money. The whole experience is monetized. Our state room attendants were nice though. Our next cruise will be with a better company because this was not an enjoyable experience. Coming home to the final insult of the deliberately extortionate phone bill confirms my suspicions of the management Just don't. Read Less
7 Helpful Votes
Sail Date: October 2015
We had 30 cruises with Princess but decided to go on a Celebrity cruise because it included 3 days in Israel. We expected a high quality cruise similar to Princess or possibly an improvement. Although the itinerary was good, the ... Read More
We had 30 cruises with Princess but decided to go on a Celebrity cruise because it included 3 days in Israel. We expected a high quality cruise similar to Princess or possibly an improvement. Although the itinerary was good, the Celebrity Cruise was terrible. Here are a few of the problems: - We were at sea 2 days before arriving at Israel and all passengers wanted to learn about Israel (culture, religious history and conflicts, sights to visit, creation of country, government, etc,) but Celebrity did not have a single presentation on Israel prior to arriving there. This is complelely unacceptable and all passengers were disappointed and angry about this Celebrity failure. - The entertainment was a almost non-existent, but what they had was very poor. They had 3 production shows in their theatre but they were a joke: no themes, low quality performers, street acrobats, very disjointed and mostly dark and depressing. Whereas Princess shows are fabulous! We tried to find a place to dance but when we went to a night club venue (twice) after the theatre shows, all they had was a DJ playing music videos, there was no dancing. Most passengers were like us, we walked in found nothing going on and walked out. Many bar tenders and waiters were standing around. Celebrity did have a small dance floor near the elevators, but it only held 20 people on a ship with 3000 passengers. This was the only live entertainment on the ship!!!! We feel that Celebrity is just a very, very cheap and they don't want to spend money on entertainment. On Princess they have live entertainment in the Wheelhouse Bar, the Explorers Lounge, the Club Fusion, the piano bars, and the beautiful Atrium. Plus they always have a classical string instrument group that plays both in Atrium and in a separate classical lounge at night. Princess even has afternoon tea dances, which we love; jugglers and acrobats in the Atrium, etc. We have never had such a terribly entertainment on a cruise! - The dining room food was poorly prepared and tasteless. We like to eat fish on cruises but we were unable to eat most Celebrity fish. They could only prepare salmon, so we had to eat it nearly every night. The salads has absolutely no taste. When we complained about the food, they recommended we go to one of their premium dining rooms where they charge $45 per person. - The room steward was completely incompetent and made so many mistakes we had to have her changed (the first time we've ever had to do this in 40 cruises). She would never have ice available and even forgot to leave the empty ice bucket. She kept resetting the temperature adjustment to the max maximum temperature so the shower was scalding hot when we got in. Apparently Celebrity doesn't train their employees on how to clean a room. And, please note we had an upgraded Concierge Balcony Cabin. - The cabins were extremely small with very little storage space for clothes. The worst storages situation we've ever had on a cruise. - They gave us several bottles of Champagne because of their service failures but when we asked if we could trade the Champagne for Diet Cokes they refused to permit this change. = We complained about the cruise after we returned but Celebrity Customer Service said that we received the same cruise as all the other passengers, so we didn't deserve any compensation or future cruise discount. Read Less
2 Helpful Votes
Sail Date: September 2015
Picked this cruise because of the ports of call, but found the cruise company to be poor. The food on board was bland, over cooked and lacking in any quality. We visited Spain, France, Italy, Greece and Turkey and non of the meals were ... Read More
Picked this cruise because of the ports of call, but found the cruise company to be poor. The food on board was bland, over cooked and lacking in any quality. We visited Spain, France, Italy, Greece and Turkey and non of the meals were authentic to the place we visited. The wine on board was poor low grade wine and over priced while again traveling through wine counties, never had any "casa" wine on board. We ate lunch each in the city we visited and had house wine with lunch and was never disappointed and highest we ever spent was about $20 USD. The rooms were not provide with ice or any means of getting or have ice in the room. The refrigerator was small and filled with the cash bar drinks, leaving no room for our things, had to have the drinks removed but they had to stay in the room occupying space. No laundry facilities on board except ship laundry with cost more than the cost of the item being laundered, sock -$3, shirt -$6, and so on. Literature received from Celebrity said we needed a Visa to get in to Turkey but no one at check in know anything about a visa and said it was not needed, no announcement in disembarking saying a visa was required - Turkey requires a Visa, I had it but was disturbed that the staff had no clue about a visa. We elected to most tours on our own. The ship however never stopped at the city being advertised but at a close port requiring transportation to the city. The cost of this transportation was to costly. We found after a few days the means of catching locale public transportation at about 10% of the ships cost. But some of the ports were in the shipping yards making it impossible to catch local transportation, with their bus service costing $16 per person while local transportation was $4 or $5. We would do this itinerary again but look for docking ports not to be located in industrial port, even going on tenders would be better so as allow us more opportunities to explore on our own. If you like bland unexciting food and little organization travel with Celebrity. Read Less
3 Helpful Votes
Sail Date: August 2015
We cruised for two weeks from Istanbul to Barcelona on 24th August. We were surprised at how Celebrity standards had slipped since we last cruised with them. We had a novovirus outbreak for the entire cruise but communication was bad and ... Read More
We cruised for two weeks from Istanbul to Barcelona on 24th August. We were surprised at how Celebrity standards had slipped since we last cruised with them. We had a novovirus outbreak for the entire cruise but communication was bad and we had to rely on rumour which suggested there were up to 450 cases. Plates were dirty, cups were chipped and cracked and service was more akin to a Greek ferry. Constant pressure to upgrade beverage packages and overpriced port shuttles where, in some cases, there were free port shuttles. We left Istanbul early due to some perceived security threat. We were to sail at 9pm on 24th instead of 1pm on 25th; we missed out on much of the fascinating city of Istanbul. Eventually sailed at midnight so I guess the security threat was not too serious. Never again Celebrity. Read Less
2 Helpful Votes
Sail Date: August 2015
We've cruised with Celebrity before (on Eclipse) and loved it. Equinox is a fine ship, our restricted view balcony cabin was great (the view was only partially restricted) and the itinerary should have been fantastic. Unfortunately ... Read More
We've cruised with Celebrity before (on Eclipse) and loved it. Equinox is a fine ship, our restricted view balcony cabin was great (the view was only partially restricted) and the itinerary should have been fantastic. Unfortunately the cruise got off to a bad start as Celebrity decided not to stay in Istanbul. The stay in Istanbul was the main reason for choosing this cruise. The day before we were due to fly out we received an email which was stated to be from Celebrity but was not from a Celebrity email address and had no Celebrity branding. It also had an embedded link which looked extremely suspect - my email system had placed it straight into spam as it appeared highly suspect. It was not until we arrived in Istanbul that we received a message to tell us of the change of itinerary. Fortunately we had traveled out independently and had some of one day in Istanbul (without incident), but to spend the following day at sea instead of seeing more of the wonderful sights of this amazing city was galling. We are careful travelers and knew that there had been some incidents in Istanbul and been following government travel warnings, but Celebrity's decision to cancel overnight stops in the city is in our view a complete overreaction. If Istanbul isn't safe, why bring us all there to start/end our cruises?? By all means issue warnings/advice if you think there are safety issues but let us make our own decisions as to whether we go ashore. By the third day of the cruise it was apparent that there was an issue with Norovirus. The buffet self service was cancelled, with items being served by staff for the remainder of the cruise. This led to frustrating experiences with staff often unable to understand what we'd asked for and long queues. The ice disappeared from the Martini bar, which ruined its atmosphere, and items kept being removed from our cabin, never to reappear (cushions, the valance from the bed, glasses, paper) - the atmosphere on the cruise became more and more muted as the cruise went on. To be fair Celebrity were clearly making efforts to sanitise the ship, but it did not make for a pleasant cruise. We were affected by the Norovirus which wiped out our cruise from day 5 onwards, which naturally had a bearing on our enjoyment! Many of the staff had also contracted the virus, which led to poor service due to reduced staff numbers and staff taking on unfamiliar roles. Our previous very positive experience on Eclipse, when everything went right, won't necessarily stop us sailing with Celebrity again, but this cruise was not good and we were glad to get home. Read Less
2 Helpful Votes
Sail Date: July 2015
Beautiful ship, clean, crowded, no one in charge. our "welcome" consisted of a run down of what drinks you CANNOT order. No one in our group drinks liquor! It took 15 minutes. The class system is in full force even though we were ... Read More
Beautiful ship, clean, crowded, no one in charge. our "welcome" consisted of a run down of what drinks you CANNOT order. No one in our group drinks liquor! It took 15 minutes. The class system is in full force even though we were in the "Penthouse Suite". Butler was completely incompetent and worse, argumentative. Third time on Celebrity but the first time since the "beverage package" was the total focus of the cruise. Entertainment was pathetic. Thank goodness for great weather and wonderful family members (12). Just resolved to never go on Celebrity again. Sorry. Read Less
1 Helpful Vote
Sail Date: May 2015
It's been some years since we cruised with Celebrity. It's shocking how much this line has deteriorated. We chose this cruise for the itinerary, which did not disappoint, although in hindsight, we missed having more sea days. ... Read More
It's been some years since we cruised with Celebrity. It's shocking how much this line has deteriorated. We chose this cruise for the itinerary, which did not disappoint, although in hindsight, we missed having more sea days. Upon our embarkation, we had to ask several times for expedited boarding due to mobility issues. (This is our 5th cruise in 18 months. On every other one, we were immediately directed to the quick boarding line.) We were second in the "expedited check-in" with 4 people working the desk, yet had we stayed in the normal check-in line where about 30 people were waiting, we would have boarded sooner. Those working expedited check-in either ignored us or chose to coo at the baby in line before us. No one from the ship was there to help us with a wheel chair. Our boarding "passport" was empty, no deck plan - what was the point? First order of business was to correct the dinner seating. Although we told the ship before departure that they got it wrong, it was not changed. When we asked the maitre d' about "anytime" dining, we got a sullen "no" repeatedly. He reluctantly changed us to the later seating. Not a good first impression. Cabin: Clean; ample space (our large suitcase and 2 small ones fit under the bed); plenty of shelves/drawers; cabin attendant truly helpful and kind. Dining Room: Crowded, noisy, shouted to be heard across a table of 8, had to do contortions to get to our table. Menu read well, but failed to perform. For the most part the food was either tasteless, over salted or over cooked, portions microscopic - e.g., lamb and duck tough, lobster like rubber, breakfast omelettes overcooked, water for tea not hot enough. When asked by a maitre d' how we were enjoying an evening meal, we told her our issues with no follow up on subsequent visits to the table. Quality of the food did not improve. We asked Guest Relations to help - see below. Guest Relations: Staff confrontational, useless; did nothing to address our issue or assuage the problem; worst, most incompetent Guest Relations we have ever experienced. Nothing was ever done about the food. They offered to have the chef come to the table to discuss - we thought this would be confrontational and embarrass the chef, so we refused. They then offered to have the chef contact us by phone. It never happened. They were not able to answer other matters we inquired about, nor did they offer to get them. Buffet Dining: Short hours, dirty tables; shortage of plates and cutlery; disinterested staff, some being sullen; hot food was cold; not confident that the blue, plastic water glasses were clean. Shows: No better than a competent high school production, except for the aerial acrobats, and the late "adult-aged" show, which was fantastic. Cruise Critic Gathering: Took place early on; waste of time, 15 minutes before dinner; we were asked to contact the staff about any problems so they could be addressed during the cruise, rather than their having to read about them on Cruise Critic. We did, to no avail - see above comment on Guest Relations. Captain's Club: Not much. Shore Info Sheets: Not given with the daily program at night or at the gangway. We didn't know about their existence until late in the cruise. Some info on them erroneous, e.g., opening times of the Cathedral in Valletta, Malta was wrong. We saved the visit for the end of the day - missed it due to incorrect information from the ship. Ship: A barge with an apartment block on top; a bit tired; bland in color. Ship's Shore Shuttle Bus: Won't take wheelchairs even if the person can walk on without help, inexcusable. Disembarkation: Madness on the pier, crowded. Exit blocked by passengers waiting to board. A charming captain telling amusing stories can not make up for all these shortcomings. Even a great itinerary will not lure us to Celebrity again. Read Less
Sail Date: May 2015
This was my 14th cruise and my worst. Embarkation was accomplished from a tent that was dirty and uncoordinated in that pushy people went around others to check in. While the cabin was OK (veranda) the room steward was terrible and did ... Read More
This was my 14th cruise and my worst. Embarkation was accomplished from a tent that was dirty and uncoordinated in that pushy people went around others to check in. While the cabin was OK (veranda) the room steward was terrible and did not even show up two days during the cruise. For the evening meals we ate in the MDR. The food was unexceptional while Ramon the waiter was excellent. The Buffet for breakfast and lunch was very poorly coordinated. It was like a crazy nut designed the food flow and the staff was wondering how it was all going to work. Can you believe one morning there was no coffee because the machines weren't working! The coffee was terrible anyway, it was Itailian. Disembarkation at the ports was handled well while embarkation was poor. We sometimes had to go thru two x-ray machines to get on board ship and the attitude of the employees was very non-chalant as if they were hearding cattle. My second Celebrity cruise and my very last. Carnival, Holland America and Princess mad me realize that Celebrity just does not know how to do it right. The entertainment on board was almost childish and not worthy of mention. Read Less
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