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5 Helpful Votes
Sail Date: September 2016
I have never been so disappointed on a cruise before and have cruised over 40 cruises. I want to download my review but am unable to paste on this site for some reason. The whole experience was so disappointing and we were ... Read More
I have never been so disappointed on a cruise before and have cruised over 40 cruises. I want to download my review but am unable to paste on this site for some reason. The whole experience was so disappointing and we were expecting so much. No WOW factor, the dress code was stupid and not adhered to - yet to see anyone check 'designer jeans' on the 'chic nite' which was meant to be formal! Food mediocre to say the least. All they want you do is book the speciality restaurants at $ 50 per head as the food in the MDR is so repetitive - even if you can read the menu as the lighting is so dreadful. On the whole a terrible experience not to be repeated. Bad tempered staff (if you can find them) a terribly designed ship inside and outside. The only good thing was the extremely comfortable beds and pillows and excellent Cabin steward. The Aft bar (and staff) were also excellent but the area was not large enough. The pool area is terrible - half shaded most of the time and towels left for hours by extremely selfless people. Fortunately, the ports of call and weather were excellent. Read Less
21 Helpful Votes
Sail Date: July 2016
We chose to sail again on Equinox mainly because of a great cruise we had 3 years ago and a good sailing on Silhouette in April this year. Sadly this once great ship has like many under the RCCL umbrella sank into the budget grouping. ... Read More
We chose to sail again on Equinox mainly because of a great cruise we had 3 years ago and a good sailing on Silhouette in April this year. Sadly this once great ship has like many under the RCCL umbrella sank into the budget grouping. I would mention at this stage that a ship has to be really really poor in our opinion for us to post a review. I tried reaching out to the Hotel Director to give some constructive feedback and was contacted by the Restaurant Manager and the F&B Director. Both gave me assurances that things would improve dramatically but unfortunately they did not. I think that the crew and Management of Celebrity Equinox should perhaps realise that the guests on their ship spend vast amounts of money to vacation on their ship and to some its the trip of a lifetime. With this in mind they should perhaps realise that guests have an expectation to be treated like guests and not like "Cash Cows" and to be looked down upon by the majority of the food and beverage department. Food. The food on this ship is extremely poor. We ate a few times in the main dining room which was very poor indeed with limited menu changes. I realise that it must be difficult to cook for so many guests at one time but if you are offering this service then you should be able to execute the service and deliver a high quality food offering. Sadly the Silhouette dining room does not. Instead you are presented with look warm food that has obviously been left under heat lamps, steaks that are of a poor quality and overcooked, desserts that are obviously "bought in" and portion sizes that my 6 year old son would still be hungry after---cost cutting at its very best. We then decided to eat in the speciality restaurants and nothing really improved. Tuscan Grill Filet Mignon not cooked properly, side orders dripping in oil, onion soup very poor etc etc. Ocean View Cafe is a disorganised disgrace. There is no reason at all that the food should be so so bad. It is practically inedible. The staff in this area with 2 exceptions look and act like they just don,t want to be there, especially the bar staff who are just so disinterested in offering anything remotely like service. The Carvery offerings especially the beef are simply dreadful. Breakfast is hit or miss. All in all its not a good place to be. Room service was not available for the first 48 hours of the cruise then we managed to place an order. I would say that it was average. Service. Whilst the food is dreadful, the service in the dining rooms is generally good with the exception of the Tuscan Grill where we witnessed several crew members eating and drinking in the restaurant and getting all of the service whilst diners including ourselves looked on with empty glasses and dirty plates on the table. Service at the bars as previously mentioned is no existent. The Deck Bar staff are bordering on being rude whilst having no concept of how to manage a busy bar. Glasses are filthy as they are left to dry in the sun after being washed in a dirty glass washer. There are no bar servers at all on the solstice deck and they are generally to be found "moaning" behind their respective bars on deck 12\14. On a slightly more positive note the service in Cafe Al Bacio is stunning. Very very attentive and personable. I would suggest that the staff from here are deployed to other beverage areas of the ship. In terms of the drinks packages on the ship, we had a classic package included in our reservation (we did not ask for one or pay for one) the Bar Staff have this mentality of giving you the least amount of drinks they possibly can. We like a drink on holiday (who doesn,t) and tried ordering 2 drinks at the same time--1 for my wife and 1 non alcoholic drink for my son. As we had only brought 1 stateroom card as most people do we were told emphatically that we could order only 1 drink with 1 card even though they could obviously see that all members of our party had the drinks package. A small detail perhaps but one that annoyed a lot of guests on board. Cabin. We chose a sunset deck cabin on deck 6, which was very pleasant and was very well maintained by our cabin steward as they normally are. Our 1 concern was that we were being charged for drinks from the mini bar that we did not drink--slightly bizarre and we think this was based upon drinks we had brought to our cabin from the deck bars. Read Less
7 Helpful Votes
Sail Date: April 2016
We've chosen Celebrity 3 times before and we thought we knew what to expect. Good food, good service, relaxation. In fact we'd been on the Equinox before just 2 years earlier. This cruise was at best "poor". The ... Read More
We've chosen Celebrity 3 times before and we thought we knew what to expect. Good food, good service, relaxation. In fact we'd been on the Equinox before just 2 years earlier. This cruise was at best "poor". The excursions were mostly extortionate and most of the ports were completely uninteresting or inconvenient without paying for the excursions. But we don't particularly enjoy being with a bus load of cruise passengers all day so we prefer to normally do our own thing. This worked great in our Fjord cruise for instance. But on this cruise it was basically awful. Most of the ports are lined with taxi drivers badgering you to take their taxi or buy their tat. The surrounding areas were uninteresting and with the exception of Pisa, none of them had a worthwhile travel option with local transport. So welcome to a port and if you want to go anywhere then you need to walk. This was especially dodgy in Naples. The food in the main dining hall was also noticeably poor. I wont bother with the details. We paid the extra for the alternative restaurants and these were more like we expected. The contrast with the bog standard in the main hall was quite obvious. The other thing that we noticed more in this cruise was how we were almost constantly targetted for marketing from the ship. It felt like a floating tourist trap. Irritating pushy photographers literally will NOT let you walk past without forcing you to pose for a pointless photo. We actually found ourselves planning our routes through the ship because neither of us enjoy being forced to have our photos taken. This was all over the ship and it was also IN the dining hall and also in the Cafe Baccio place. We told the photographers "no thanks" but that made f all difference. By the end, I could recognise them and I could see that they knew we were the ones who said no before. This is just a tiny part of the whole marketting experience of the ship, The daily brochure with ART SALE and watches and the ludicrously expensive bingo. Basically everything was a very obvious rip off. Which leads me to the real nail in the coffin from our perspective. The reason we will never sail with Celebrity again is because of the gigantic bill we got when we got home from their "Cellular at sea" phone system. The ship has a paid Wifi connection so if you want internet then this is what you should use. Our phones have free european roaming so I wasn't worried about roaming charges. This made no difference. At some point my phone connected to the cellular at sea and unbeknown to me, it received 34Mb of data from the ship. This is a tiny tiny tiny quantity of data. The ship billed my phone for more than £500.. That's around $800. to put this in context, we used over 2000Mb of data during our cruise from the italian, spanish etc phone companies. By sheer luck, we didn't see a similar download on the cellular at sea extortionate service. When I phoned celebrity they told us they were not willing to rescind the cost. The ships that offer this service must be ripping off their customers by gigantic quantities of cash from this and celebrity must be making a killing from it. The whip already has cheap-ish wifi that also goes on the satellite, so having a phone service that can inadvertently be connected to and is charged at £500 for a tiny download suggests that nobody should ever use this service unless they absolutely love burning money. The wifi is a tiny fraction of the cost. Clearly Celebrity know all of this already and they choose to continue using it as a way to basically ROB their customers for hundreds or possibly thousands of $'s. My phone could have downloaded 10 times this much and we would have been forced to swallow this bill. What a disgusting way for them to make money. Basically I would not recommend this company to anyone any more. And we previously thought Celebrity was our preferred cruise company. Better than the cattle treatment of Royal Caribbean (at least that's what we thought before) . But now the difference is quite slim. Celebrity have definitely gone downhill. They do not respect their customers. Everything is about money. The whole experience is monetized. Our state room attendants were nice though. Our next cruise will be with a better company because this was not an enjoyable experience. Coming home to the final insult of the deliberately extortionate phone bill confirms my suspicions of the management Just don't. Read Less
8 Helpful Votes
Sail Date: October 2015
We had 30 cruises with Princess but decided to go on a Celebrity cruise because it included 3 days in Israel. We expected a high quality cruise similar to Princess or possibly an improvement. Although the itinerary was good, the ... Read More
We had 30 cruises with Princess but decided to go on a Celebrity cruise because it included 3 days in Israel. We expected a high quality cruise similar to Princess or possibly an improvement. Although the itinerary was good, the Celebrity Cruise was terrible. Here are a few of the problems: - We were at sea 2 days before arriving at Israel and all passengers wanted to learn about Israel (culture, religious history and conflicts, sights to visit, creation of country, government, etc,) but Celebrity did not have a single presentation on Israel prior to arriving there. This is complelely unacceptable and all passengers were disappointed and angry about this Celebrity failure. - The entertainment was a almost non-existent, but what they had was very poor. They had 3 production shows in their theatre but they were a joke: no themes, low quality performers, street acrobats, very disjointed and mostly dark and depressing. Whereas Princess shows are fabulous! We tried to find a place to dance but when we went to a night club venue (twice) after the theatre shows, all they had was a DJ playing music videos, there was no dancing. Most passengers were like us, we walked in found nothing going on and walked out. Many bar tenders and waiters were standing around. Celebrity did have a small dance floor near the elevators, but it only held 20 people on a ship with 3000 passengers. This was the only live entertainment on the ship!!!! We feel that Celebrity is just a very, very cheap and they don't want to spend money on entertainment. On Princess they have live entertainment in the Wheelhouse Bar, the Explorers Lounge, the Club Fusion, the piano bars, and the beautiful Atrium. Plus they always have a classical string instrument group that plays both in Atrium and in a separate classical lounge at night. Princess even has afternoon tea dances, which we love; jugglers and acrobats in the Atrium, etc. We have never had such a terribly entertainment on a cruise! - The dining room food was poorly prepared and tasteless. We like to eat fish on cruises but we were unable to eat most Celebrity fish. They could only prepare salmon, so we had to eat it nearly every night. The salads has absolutely no taste. When we complained about the food, they recommended we go to one of their premium dining rooms where they charge $45 per person. - The room steward was completely incompetent and made so many mistakes we had to have her changed (the first time we've ever had to do this in 40 cruises). She would never have ice available and even forgot to leave the empty ice bucket. She kept resetting the temperature adjustment to the max maximum temperature so the shower was scalding hot when we got in. Apparently Celebrity doesn't train their employees on how to clean a room. And, please note we had an upgraded Concierge Balcony Cabin. - The cabins were extremely small with very little storage space for clothes. The worst storages situation we've ever had on a cruise. - They gave us several bottles of Champagne because of their service failures but when we asked if we could trade the Champagne for Diet Cokes they refused to permit this change. = We complained about the cruise after we returned but Celebrity Customer Service said that we received the same cruise as all the other passengers, so we didn't deserve any compensation or future cruise discount. Read Less
2 Helpful Votes
Sail Date: September 2015
Picked this cruise because of the ports of call, but found the cruise company to be poor. The food on board was bland, over cooked and lacking in any quality. We visited Spain, France, Italy, Greece and Turkey and non of the meals were ... Read More
Picked this cruise because of the ports of call, but found the cruise company to be poor. The food on board was bland, over cooked and lacking in any quality. We visited Spain, France, Italy, Greece and Turkey and non of the meals were authentic to the place we visited. The wine on board was poor low grade wine and over priced while again traveling through wine counties, never had any "casa" wine on board. We ate lunch each in the city we visited and had house wine with lunch and was never disappointed and highest we ever spent was about $20 USD. The rooms were not provide with ice or any means of getting or have ice in the room. The refrigerator was small and filled with the cash bar drinks, leaving no room for our things, had to have the drinks removed but they had to stay in the room occupying space. No laundry facilities on board except ship laundry with cost more than the cost of the item being laundered, sock -$3, shirt -$6, and so on. Literature received from Celebrity said we needed a Visa to get in to Turkey but no one at check in know anything about a visa and said it was not needed, no announcement in disembarking saying a visa was required - Turkey requires a Visa, I had it but was disturbed that the staff had no clue about a visa. We elected to most tours on our own. The ship however never stopped at the city being advertised but at a close port requiring transportation to the city. The cost of this transportation was to costly. We found after a few days the means of catching locale public transportation at about 10% of the ships cost. But some of the ports were in the shipping yards making it impossible to catch local transportation, with their bus service costing $16 per person while local transportation was $4 or $5. We would do this itinerary again but look for docking ports not to be located in industrial port, even going on tenders would be better so as allow us more opportunities to explore on our own. If you like bland unexciting food and little organization travel with Celebrity. Read Less
3 Helpful Votes
Sail Date: August 2015
We cruised for two weeks from Istanbul to Barcelona on 24th August. We were surprised at how Celebrity standards had slipped since we last cruised with them. We had a novovirus outbreak for the entire cruise but communication was bad and ... Read More
We cruised for two weeks from Istanbul to Barcelona on 24th August. We were surprised at how Celebrity standards had slipped since we last cruised with them. We had a novovirus outbreak for the entire cruise but communication was bad and we had to rely on rumour which suggested there were up to 450 cases. Plates were dirty, cups were chipped and cracked and service was more akin to a Greek ferry. Constant pressure to upgrade beverage packages and overpriced port shuttles where, in some cases, there were free port shuttles. We left Istanbul early due to some perceived security threat. We were to sail at 9pm on 24th instead of 1pm on 25th; we missed out on much of the fascinating city of Istanbul. Eventually sailed at midnight so I guess the security threat was not too serious. Never again Celebrity. Read Less
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