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2 Helpful Votes
Sail Date: August 2015
We've cruised with Celebrity before (on Eclipse) and loved it. Equinox is a fine ship, our restricted view balcony cabin was great (the view was only partially restricted) and the itinerary should have been fantastic. Unfortunately ... Read More
We've cruised with Celebrity before (on Eclipse) and loved it. Equinox is a fine ship, our restricted view balcony cabin was great (the view was only partially restricted) and the itinerary should have been fantastic. Unfortunately the cruise got off to a bad start as Celebrity decided not to stay in Istanbul. The stay in Istanbul was the main reason for choosing this cruise. The day before we were due to fly out we received an email which was stated to be from Celebrity but was not from a Celebrity email address and had no Celebrity branding. It also had an embedded link which looked extremely suspect - my email system had placed it straight into spam as it appeared highly suspect. It was not until we arrived in Istanbul that we received a message to tell us of the change of itinerary. Fortunately we had traveled out independently and had some of one day in Istanbul (without incident), but to spend the following day at sea instead of seeing more of the wonderful sights of this amazing city was galling. We are careful travelers and knew that there had been some incidents in Istanbul and been following government travel warnings, but Celebrity's decision to cancel overnight stops in the city is in our view a complete overreaction. If Istanbul isn't safe, why bring us all there to start/end our cruises?? By all means issue warnings/advice if you think there are safety issues but let us make our own decisions as to whether we go ashore. By the third day of the cruise it was apparent that there was an issue with Norovirus. The buffet self service was cancelled, with items being served by staff for the remainder of the cruise. This led to frustrating experiences with staff often unable to understand what we'd asked for and long queues. The ice disappeared from the Martini bar, which ruined its atmosphere, and items kept being removed from our cabin, never to reappear (cushions, the valance from the bed, glasses, paper) - the atmosphere on the cruise became more and more muted as the cruise went on. To be fair Celebrity were clearly making efforts to sanitise the ship, but it did not make for a pleasant cruise. We were affected by the Norovirus which wiped out our cruise from day 5 onwards, which naturally had a bearing on our enjoyment! Many of the staff had also contracted the virus, which led to poor service due to reduced staff numbers and staff taking on unfamiliar roles. Our previous very positive experience on Eclipse, when everything went right, won't necessarily stop us sailing with Celebrity again, but this cruise was not good and we were glad to get home. Read Less
2 Helpful Votes
Sail Date: July 2015
Beautiful ship, clean, crowded, no one in charge. our "welcome" consisted of a run down of what drinks you CANNOT order. No one in our group drinks liquor! It took 15 minutes. The class system is in full force even though we were ... Read More
Beautiful ship, clean, crowded, no one in charge. our "welcome" consisted of a run down of what drinks you CANNOT order. No one in our group drinks liquor! It took 15 minutes. The class system is in full force even though we were in the "Penthouse Suite". Butler was completely incompetent and worse, argumentative. Third time on Celebrity but the first time since the "beverage package" was the total focus of the cruise. Entertainment was pathetic. Thank goodness for great weather and wonderful family members (12). Just resolved to never go on Celebrity again. Sorry. Read Less
1 Helpful Vote
Sail Date: May 2015
It's been some years since we cruised with Celebrity. It's shocking how much this line has deteriorated. We chose this cruise for the itinerary, which did not disappoint, although in hindsight, we missed having more sea days. ... Read More
It's been some years since we cruised with Celebrity. It's shocking how much this line has deteriorated. We chose this cruise for the itinerary, which did not disappoint, although in hindsight, we missed having more sea days. Upon our embarkation, we had to ask several times for expedited boarding due to mobility issues. (This is our 5th cruise in 18 months. On every other one, we were immediately directed to the quick boarding line.) We were second in the "expedited check-in" with 4 people working the desk, yet had we stayed in the normal check-in line where about 30 people were waiting, we would have boarded sooner. Those working expedited check-in either ignored us or chose to coo at the baby in line before us. No one from the ship was there to help us with a wheel chair. Our boarding "passport" was empty, no deck plan - what was the point? First order of business was to correct the dinner seating. Although we told the ship before departure that they got it wrong, it was not changed. When we asked the maitre d' about "anytime" dining, we got a sullen "no" repeatedly. He reluctantly changed us to the later seating. Not a good first impression. Cabin: Clean; ample space (our large suitcase and 2 small ones fit under the bed); plenty of shelves/drawers; cabin attendant truly helpful and kind. Dining Room: Crowded, noisy, shouted to be heard across a table of 8, had to do contortions to get to our table. Menu read well, but failed to perform. For the most part the food was either tasteless, over salted or over cooked, portions microscopic - e.g., lamb and duck tough, lobster like rubber, breakfast omelettes overcooked, water for tea not hot enough. When asked by a maitre d' how we were enjoying an evening meal, we told her our issues with no follow up on subsequent visits to the table. Quality of the food did not improve. We asked Guest Relations to help - see below. Guest Relations: Staff confrontational, useless; did nothing to address our issue or assuage the problem; worst, most incompetent Guest Relations we have ever experienced. Nothing was ever done about the food. They offered to have the chef come to the table to discuss - we thought this would be confrontational and embarrass the chef, so we refused. They then offered to have the chef contact us by phone. It never happened. They were not able to answer other matters we inquired about, nor did they offer to get them. Buffet Dining: Short hours, dirty tables; shortage of plates and cutlery; disinterested staff, some being sullen; hot food was cold; not confident that the blue, plastic water glasses were clean. Shows: No better than a competent high school production, except for the aerial acrobats, and the late "adult-aged" show, which was fantastic. Cruise Critic Gathering: Took place early on; waste of time, 15 minutes before dinner; we were asked to contact the staff about any problems so they could be addressed during the cruise, rather than their having to read about them on Cruise Critic. We did, to no avail - see above comment on Guest Relations. Captain's Club: Not much. Shore Info Sheets: Not given with the daily program at night or at the gangway. We didn't know about their existence until late in the cruise. Some info on them erroneous, e.g., opening times of the Cathedral in Valletta, Malta was wrong. We saved the visit for the end of the day - missed it due to incorrect information from the ship. Ship: A barge with an apartment block on top; a bit tired; bland in color. Ship's Shore Shuttle Bus: Won't take wheelchairs even if the person can walk on without help, inexcusable. Disembarkation: Madness on the pier, crowded. Exit blocked by passengers waiting to board. A charming captain telling amusing stories can not make up for all these shortcomings. Even a great itinerary will not lure us to Celebrity again. Read Less
Sail Date: May 2015
This was my 14th cruise and my worst. Embarkation was accomplished from a tent that was dirty and uncoordinated in that pushy people went around others to check in. While the cabin was OK (veranda) the room steward was terrible and did ... Read More
This was my 14th cruise and my worst. Embarkation was accomplished from a tent that was dirty and uncoordinated in that pushy people went around others to check in. While the cabin was OK (veranda) the room steward was terrible and did not even show up two days during the cruise. For the evening meals we ate in the MDR. The food was unexceptional while Ramon the waiter was excellent. The Buffet for breakfast and lunch was very poorly coordinated. It was like a crazy nut designed the food flow and the staff was wondering how it was all going to work. Can you believe one morning there was no coffee because the machines weren't working! The coffee was terrible anyway, it was Itailian. Disembarkation at the ports was handled well while embarkation was poor. We sometimes had to go thru two x-ray machines to get on board ship and the attitude of the employees was very non-chalant as if they were hearding cattle. My second Celebrity cruise and my very last. Carnival, Holland America and Princess mad me realize that Celebrity just does not know how to do it right. The entertainment on board was almost childish and not worthy of mention. Read Less
Sail Date: May 2015
This was our 2nd cruise on Celebrity. We really enjoyed our first one on the Constellation. We were very disappointed with this ship. Our cabin 6103, was terrible. It was right above where the anchor and ropes were and was extremely ... Read More
This was our 2nd cruise on Celebrity. We really enjoyed our first one on the Constellation. We were very disappointed with this ship. Our cabin 6103, was terrible. It was right above where the anchor and ropes were and was extremely noisy, especially when you pull into port at 2am! At the time of booking the agent told us it was a great room because it was at the front of the ship, there was no foot traffic and was quiet. We had to complain 3 times before we got moved - to a cabin with an obstructed view. The front desk staff were not the greatest. The food was not amazing. It wasn't bad but not what we have experienced on past cruises. The buffet was the same every single day. There was a good variety but always the same. We have been on other ships more than once(different itinerary) but would never go on this ship again and may think twice about Celebrity because of the customer service we received. It has been over 2 months since our cruise and I have sent Celebrity 2 emails regarding out experience and have not heard back from them, which is disappointing, guess they only want to hear from the happy customers !! Read Less
1 Helpful Vote
Sail Date: October 2014
We sailed on the Celebrity Constellation 11-Day Holy Land cruise this last October. The boat was quite nice so no complaints on that end. However, the attention to their passenger's satisfaction was flippant at best, inexistant at ... Read More
We sailed on the Celebrity Constellation 11-Day Holy Land cruise this last October. The boat was quite nice so no complaints on that end. However, the attention to their passenger's satisfaction was flippant at best, inexistant at worst. To begin with, they managed to switch my husband and daughter's pictures on their passes so that every time we got on and off of the boat we had problems ; we were inevitably stopped which caused backed-up lines at the security check-point and inconvenience for everyone. Each time we explained and asked that the pictures be switched and each time they reassured us they would take care of the problem - it was not until the LAST day of the cruise that the issue was resolved. Finally, due to bad weather the cruise ended in Naples rather than Rome. In the process of busing us to Rome my husband's luggage was lost and it took Celebrity almost 3-weeks to get it to us. We received a lukewarm apology for the inconvenience and an offer to discount our 'next' trip. Given that we were seven in our group (thus a sizable investment in tickets) I would have expected better attention. There will not be 'another' time with Celebrity for us. Read Less
1 Helpful Vote
Sail Date: September 2014
This was our second voyage on Infinity (we have also sailed on Eclipse - far superior in our opinion). We have also sailed with Carnival, Princess, RCL and P&O. We were very unhappy on first Infinity cruise (July 2014, Iceland and ... Read More
This was our second voyage on Infinity (we have also sailed on Eclipse - far superior in our opinion). We have also sailed with Carnival, Princess, RCL and P&O. We were very unhappy on first Infinity cruise (July 2014, Iceland and Fjords)- ship- tired and in need of TLC, crew - apathetic, food - repetitive, mediocre and tepid). Entertainment - poor. We were offered an upgrade to Concierge on our second cruise due to the aforementioned problems. To be honest I would not recommend paying extra for Concierge as apart from the bottle of sparkling wine and the departure lounge - in our opinion, judging by cabin size and fitments it was not any bigger or better than a normal balcony. The second cruise (September 2014, France and Iberia) was a lot better. Change of Captain and a lot of new crew members in particular the entertainment team - who were extremely good (Alejandro and Mickey), fabulous acts on in the theatre - much better. But unfortunately the food was the same - pretty dire. We did complain about the food but they just fob you off ("Its only you British that complain about the temperature of the food, the Americans don't mind") - thats from the Maitre d! The ship was still in a shabby condition. The Captain had a Q&A session on the last day at sea and a lot of people were complaining about Celebrity seeming to be on economising measures generally throughout the ship (which were denied) and the condition of ship. The Captain said that all directives concerning the ship come from Miami! We will not be sailing with Celebrity again. Read Less
1 Helpful Vote
Sail Date: September 2014
Where to start? Lets begin at the beginning, embarkation, Amsterdam's port facilities are quite good, but there was a large queue and the time it took them to process people was annoying, it seemed to take significantly longer than ... Read More
Where to start? Lets begin at the beginning, embarkation, Amsterdam's port facilities are quite good, but there was a large queue and the time it took them to process people was annoying, it seemed to take significantly longer than other cruises I have taken and seemed to be due to the speed at which they were checking people in, it seemed disorganized, a theme that continued through the cruise. This then lead to the next issue which was the original stateroom they gave us had an overwhelming odor of bleach, which seemed to be covering a sour odor and an overwhelming cigarette smell in the hallway, this seemed to be a problem in the front of the boat. They gave us a room that clearly had an issue and then gave us a song and dance when we requested to be moved about the boat being full, eventually they moved us, but not without some vociferous complaining and first telling us repeatedly it's not possible. If there was a problem with a stateroom they need to fix it properly and not attempt to put someone in the room until it is fixed. I'm sure the oder has something to do with the showers which really could use a mildew and mold cleaning as I'm sure that is the source of the fowl odor and seemed to be in most staterooms. Staterooms are also a little small compared to other ships we've been on but nice nonetheless, the ship itself is in good shape and has nice spaces. There are a few things key about a cruise, one is ports, one is at sea activities, and finally the food. First the disembarkation process and the excursions, the excursions offered tended to be not great and they are very forceful in their sales pitch, trying to scare people into taking there excursions instead of offering something people want. They seemed to miss attractions in port and we had multiple trips I call restroom trips, where they load you in a bus and drive from rest stop to rest stop for 3 hours while you see almost nothing. Port time seemed too limited on our itinerary in general. On sea days I felt like they used it as a time to try to sell you stuff, which to some extent is understandable but the activities are far too limited on board, no attempt to keep the passengers occupied, in port or at sea they seemed to have the same lack of activities, no additional classes or entertainment on sea days. Now onto the food, I'd say the San Marco(main dining room) was fair it wasn't great, but also not bad, quality ingredients were used but the preparation was not wonderful. Specifically they could not deliver steaks properly prepared, and fish was not prepared well it always tasted baked. Service in the main dinning room was very good, waitstaff goes out of their way to get the passengers what ever they want. Ocean Liners was actually quite good, a shining star on a boat of mediocre or downright bad food, service was also very good and attentive. We went to Tuscan grille once found the Italian food to be very disappointing(Lasagna was bad and the lobster pasta was bland) and the service to be downright inattentive, pleasant enough but we felt ignored, it took 2.5 hours to eat and it was 45 minutes before we got any food. The buffet was not very good, quite limited most times and the quality of the breakfast food was subpar, it was almost exactly the same everyday. The staff did not do a good job of keeping passengers from violating all kinds of sanitary rules, and it seems like food safety was not taken too seriously which is disconcerting. I could accept the main dining room issues, the meat and fish served was good quality and on formal nights it was good(steak, fish, lobster), options were weirder on other nights but that is consistent with other cruises. The poor quality breakfast in all venues(main dining and buffet), bad buffet, questionable food safety practices and downright awful specialty restaurant(Tuscan Grille) make me give this cruise a D+ for food. Really not enough in the way of choices, the buffet was a non-option at mealtimes based on what was served, which leaves main dining and ocean liners, which we did 5 times but it gets old fast. So in summary, the boat was nice enough, but they need to address the bathroom issues. The food needs some help they need to revamp this. The entertainment options on sea days need to be revamped. Besides the waitstaff and the cabin stewards who were excellent, the rest of the staff treated you like a dollar sign only interested in what they could sell you. We would probably not go with Celebrity after this trip and would likely not recommend this ship to our friends. Read Less
Sail Date: September 2014
The following review is my honest opinion : Embarkation ; we arrived around 6pm to experience a wait of 30 minutes with reduced staff, this was an indication of things to come. There was no feel good factor and "welcome to your ... Read More
The following review is my honest opinion : Embarkation ; we arrived around 6pm to experience a wait of 30 minutes with reduced staff, this was an indication of things to come. There was no feel good factor and "welcome to your cruise" etc. we were processed and past through security . Once on the ship the welcome was a few drinks on a tray "over there" , not the welcome you anticipate from a purported 5 star cruise line. The cabin was fine , there are sound issues , My wife and I knew this having sailed on the Solstice 4 years ago our last three cruises being with Azamara. The cocktail bar was fine , we had a drinks package which worked for us although on two separate occasions we were charged for drinks at two separate bars on two days which meant two trips to guest relations. We also had to return to guest relations on two further occasions as the printing on our sea cards wore away . As demanded by our "homeland security reject" of a security card. The coffee shop is an oasis in a sea of mediocrity. After nearly two weeks in the ocean view cafe I still couldn't establish the function of the personnel in fawn trousers and ties . They seem to do nothing and talk to each other. The whole process in the ocean view cafe is chaotic. Waiters walking around disinterested with a vacant look. others attentive and charming. The design of the ocean view cafe at breakfast time just doesn't work its a battle to obtain food and return to your seat. The M.D.R was very very disappointing. You had a feeling of being processed, The food quality was at the best average ,service average , it really did not impress at all ! The sommelier was run off her feet. The usual suspects regarding every aspect of the cruise experience were the bean counters. Their finger prints everywhere. The evidence of the cost cutting exercises are self evident . The clients of this cruise line are not your " burger and fries brigade". They understand service and quality. two elements of the cruise experience which are sadly missing. Entertainment;Average. why cant celebrity secure good entertainers through a good agency? I found myself walking out of most of the acts with the exception of two. The ensemble lounge was wonderful but is crying out for a piano player . Someone at celebrity needs to address fundamental elements of the package afforded to clients, guests. You cant expect paying guests to accept declining standards in every aspect of they cruise and still remain happy repeat customers. please celebrity change tack before you run aground!   Read Less
Sail Date: November 2013
this is a mixed review, so i'd prefer to start with the positives. first, we met great people. from the folks we corresponded with on the rollcall on this website, to the people on the boat and some of the staffers, it was a wonderful ... Read More
this is a mixed review, so i'd prefer to start with the positives. first, we met great people. from the folks we corresponded with on the rollcall on this website, to the people on the boat and some of the staffers, it was a wonderful and genuinely good time of fellowship and getting to know one another. we also met what appears to be clearly our new (now) lifelong friends, a couple from toronto whom we met in roma termini whilst the train was delayed and whom we connected again and travelled everywhere with beginning from kotor till we departed once again in roma termini. the best part of this cruise on the boat were the shows. the cruise director or celebrity really did get some entertainment across to us. other than the food, it was the only thing we looked forward to daily. now the food. the main dining hall is a little bit of a mess. celebrity needs to sort its serving staff out. we had open dining and our canadian friends had fixed seating. naturally we wanted to dine together but for some strange reason, this was an initial issue for the maitre'd, which was not the most pleasant of experiences for our canadian friends because the feeling was that they were intruding on the open dining hall, or that they were from a different class. it may not be that case, but they were certainly made to feel that way, and that's not a good experience. oh, and kids club -- we had a 7 year old with us -- was excellent for her. the staff were totally awesome and made the cruise one to remember for our daughter. i can't thank them enough for the great experience. the quality of the food was decent, although our seabourn experience the year prior was significantly better. the breakfast service was a massive letdown. it's the same thing daily and for some of the stations, the food was overly salty, especially the stir fried dishes. we had fried rice as an option daily. there was no variety to this, or quality. when i asked the chef why he couldn't put out a noodle for a change, he said they served that only for lunch, but would serve noodles the next day for me. that noodle was the most pathetic attempt in the history of mankind. it was plain egg noodles with dark soy. it was tasteless, looked ugly and unappetising, and was inedible. the least they could do was add some egg or fry and egg into it, and add some stuff. but it was plain, black soyed noodle. i applaud the attempt to give me the noodle, but the effort was devastatingly poor and quality was non-existent. if somebody sold this on the streets of an asian city, he would probably be beaten up by the locals or at the very least told off for serving crap (i have witnessed the latter several times). now comes the staff. the specialty dining staff were excellent. the regular dining hall staff decent; the beverage staff were hopeless. this is not a racial attack but for some strange reason, all the staff from the caribbean were rude or had faces which never smiled when they served. this occurred at breakfast hall on the 14th level, in the main dining hall on the 3rd (or was it 4th) level, in the sky lounge on 15th and in the theater. it was borderline rude, and i can only chalk this down to a cultural thing. the strange thing is the island folks on the islands itself are very nice and smiley. but as a group on the celebrity silhouette they were horrible. the only time i received any smile from their faces was on the 2nd to last and last days of the cruise. this was presumably because the cruise director had asked us to fill in feedback forms. the worst part of the trip was the deal with the beverage pack. we had the superior beverage pack (is that what it's called .. .whichever the upgrade from the standard bev pack is) and what we didnt like was to have the card out all the time. one drink at a time, including water. and if you order a drink to the cabin, they would charge you in spite of the bev pack. which meant that i had to walk from our room on the 11th level to 14th several times a day to get water. why? also, the cost of beverages were high. the quality of the wines served up to $12 was not good. it seems strange that a bottle of wine costing $20 on the shelves or $35/bottle in a restaurant would cost $12-14/glass on the cruise. that's a little bit of a ripoff. on seabourn or crystal, you get wines in the $25-30 range on the shelves and these are served without limits at any meal .... those same wines cost $18-25 on the celebrity silhouette. we came on celebrity because this was the latest +10 day mediterranean cruise we could find in 2013. the bottomline is this: if i had a choice, schedule permitting, i would never cruise with celebrity again. the often indifferent attitude of staff, the mediocre food and wine, the very tiny cabin and poor quality toiletries (we had a concierge room because we were told that there were no aqua class rooms which could accommodate 2 adults and a child) are a massive dropoff from the service we would get on crystal or seabourn, and for the slight premium (totally justified) we would certainly go with those carriers. overall the experience was poor. 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