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1 Helpful Vote
Sail Date: August 2018
We chose this cruise because we had been on celebrity summit previously which was excelllent. We did back to back cruises of the Mediterraneanthis time. The destinations were wonderful but the staff were poor in comparison with a few ... Read More
We chose this cruise because we had been on celebrity summit previously which was excelllent. We did back to back cruises of the Mediterraneanthis time. The destinations were wonderful but the staff were poor in comparison with a few exceptions Suraraj , Joyce and Choti. We travelled in a sky suite which gave us access to Luminae restaurant and Michaels club. The concierge never spoke to us the entire first cruise. Eventually we had to speak to him about remaining on the ship when the cruise ended. Most of the staff at luminae greeted us with ‘good evening sir’. I now know it’s true. Women over 60 don’t exist. The Oceanview cafe was terrible in terms of organisation of the food and was an absolute bun fight on sea days. Have been on ships with larger capacity which have been excellent in terms of organisation. Luminaes opening hours too short. We had breakfast in our room after several days. Even that was difficult as every day we had to ASK for a breakfast menu. The food was very good. Entertainment on the whole pretty good. Our cabin probably needed a good clean. Carpet stained and furniture the same. At the end of the first cruise my husband(they don’t want a woman’s opinion) received an email from celebrity to review the cruise which he duly did. Big mistake! As he rated the ship relatively poorly he was sought out by various staff about the rating he had given. In fact one of the waiters in Luminae just about drove us insane. Every time he brought something to the table he would tell us it was 10/10 service. Have never been on a ship that had so many men in the service areas and so few women. Read Less
2 Helpful Votes
Sail Date: October 2016
We chose this cruise because of the wonderful itinerary. Malta, Cyprus and Israel were all new to us and having the chance to spend time in Rome after the cruise was a big factor in our decision. The Constellation is a very nice ship. ... Read More
We chose this cruise because of the wonderful itinerary. Malta, Cyprus and Israel were all new to us and having the chance to spend time in Rome after the cruise was a big factor in our decision. The Constellation is a very nice ship. Some of our fellow passengers felt it was getting worn looking, but we felt everything was in excellent condition and upscale. The food in the dining room was a big disappointment. Despite flowery descriptions of different sauces, it was mostly bland and like something you would get at a Dennys restaurant. The lobster night was good and there was always a New York sirloin steak on the menu if you didn't like the daily presentations. We felt that Celebrity nickel and dimed us to death for every little thing on the cruise. The lowest price wine in the dining room was $37 a bottle. When you added on the 18% gratuity, it brought it to over $40 a bottle and this was no great vintage, but a domestic California or Washington state wine. They sold bottles of wine in the buffet for $20, but you could not bring them to the dining room. Just another example of their trying to extort as much extra money from the passengers as they could. On sea days there was a general lack of things to do unless you wanted to pay for a wine tasting or cooking demonstration. As usual, pay to play! There was only one free movie on the tv every day, mostly old movies and movies for kids like Zootopia! Of course, pay to view had plenty for $14.95 each!! Really! The price for the cruise was low so I guess that Celebrity wanted to make up for that by all the extra charges. It was disappointing. I don't think we will be too quick to book with Celebrity again. Certainly Holland America and are superior. We had a balcony cabin and were pleased with the size of the room and the balcony. The shows put on by the dancers and singers were really good. There was an Italian singer who was excellent, but the comedian, Womack, was not very good and offended a good number of people in the audience with his critique of American politics. We did not feel that was appropriate from an Englishman. The ports were excellent. We did not do any of the ship's excursions as they were a lot more expensive thatn independent tours which were easily found on the web. The dining room service could have been better, but it was not the fault of the waiter and assistant waiter. We had a table of eleven and they also had to serve an additional table of twelve. It was simply too much for two people to handle efficiently. Some nights we waited over half an hour for our appetizers to arrive. Read Less
7 Helpful Votes
Sail Date: October 2016
We have cruised on Equinox twice before and have done this cruise once before. For us Celebrity was always top for us before NCL, RCI MSC and others. Unfortunately they appear to have taken a commercial decision to plunge down market. ... Read More
We have cruised on Equinox twice before and have done this cruise once before. For us Celebrity was always top for us before NCL, RCI MSC and others. Unfortunately they appear to have taken a commercial decision to plunge down market. Their decision to actively discourage formal attire (and I use those words advisedly) and stop formal nights whilst they pander to the ripped jeans and T shirt brigade is disappointing to say the least. The shows in comparison to their rivals (and as they were before) were pathetic and the choice of food has diminished substantially. Again in comparison to NL the stuff during the day was woefully lacking, amounting to the odd trivia quiz. The crew are mostly trying hard but some appear to have almost given up. As it was raining heavily one day we thought we would have a drink at one of the bars before lunch. Every indoor bar was closed!!! The outdoor bars were all open if you wanted to brave the pouring rain! When we pointed this out to guest relations there was a shrug of the shoulders and a statement saying some would be open at 2 or we could go and have a drink in the cafe.Brilliant!!! The Blu restaurant was good for breakfast if you could get up in time! The speciality restaurants were all good particularly Muranos which is superb Read Less
3 Helpful Votes
Sail Date: September 2016
It was our sixth cruise on Celebrity and unfortunately this time we found the overall experience disappointing. The approach of Celebrity to now charge extra for so many services really cheapens its image and makes one question the ... Read More
It was our sixth cruise on Celebrity and unfortunately this time we found the overall experience disappointing. The approach of Celebrity to now charge extra for so many services really cheapens its image and makes one question the company's attitude towards its guests. Example: Celebrity now imposes a $15 fee per passenger for using the ship's shuttle bus to reach a center of town from the rather distant spots where the boat docks. Plus, in a port where we stayed 2 days (Dubrovnik) the $15 payment was required each day. Another minor, yet telling example - $3 to wash a pair of socks - truly a nickel and dime approach to treating a customer. The shore excursions were also way too expensive for the value received. Example - $88 charge for basically a bus ride to see Krka Falls near Split. As far as providing an interesting itinerary, of the 6 ports visited, the selection of 2, Ravenna and Zadar has to be questioned as well. In fact, the ship stopped in Zadar on a Sunday when most of the town was closed. The on-board entertainment was also below what we experienced in the past. While the shows in the main theater were fine, the music in the lounges was generally rather mediocre and in some instances so loud that it was intolerable. During this cruise, we spoke to others who have sailed in the past on Celebrity and sadly, they had similar opinions about the decline they are seeing. Read Less
5 Helpful Votes
Sail Date: September 2016
We chose this cruise because of the itinerary which included ports which we had not been to previously. Embarkation was great more or less straight on. We chose to go Concierge class and didn't find that we had any extras except ... Read More
We chose this cruise because of the itinerary which included ports which we had not been to previously. Embarkation was great more or less straight on. We chose to go Concierge class and didn't find that we had any extras except for the appetiser in the afternoon which we enjoyed. Cabin we felt was a little smaller than we were used to as we kept bumping into each other. The cabin steward Mohamed was great and saw to our every need. We were very disappointed with the food in the main dining room, the choice was limited and the quality was not up to the standard of other ships we have been on recently. We had a great deal of hassle with our table at (Too long a story to outline here). Talked to a number of guests and they also found the food disappointing.Waiters were great. The food in the speciality restaurants was first class but of course this came at an extra cost of around $50 dollars. The food in the self service restaurant was great, plenty of choice and well cooked. Our cruise included a drinks package (Classic) but what they don't tell you is that it is very limited in what you can have. Most drinks were over $8-9 dollars per glass and therefore not available We upgraded our package on board and found that that covered everything we needed. Entertainment is average on this ship, most of it was just music no lectures or exhibitions. There were tours around certain areas of the ship but again this came at an extra cost. We did find that the ships company were constantly "on the sell" from dining experiences, to wine tasting, to pictures , to jewellery raffles, to spa treatments etc etc I had my hair done on a formal night, the cost of the blow dry was $60 dollars but the stylist told me that my hair was dry and he could give me a treatment for a few dollars. I agreed and ended up paying $123 dollars. Complained but was only offered a free blow dry. Not good enough. After all the complaints above, we did enjoy our cruise but would not travel on the Celebrity Reflection again. It was not a patch on our cruises with Celebrity Galaxy and Silhouette. Read Less
Sail Date: September 2016
We chose this cruise because of the embarkation port, ports of call and cost. the total cost was $5,122.00 for 2 people in a veranda room with insurance and air fare from boston to rome. celebrity was offering $1,000.00 off the air fare ... Read More
We chose this cruise because of the embarkation port, ports of call and cost. the total cost was $5,122.00 for 2 people in a veranda room with insurance and air fare from boston to rome. celebrity was offering $1,000.00 off the air fare in this booking. we booked the cruise through vacations to go and also received a $200.00 on board credit. we have made over 35 cruises, 16 with celebrity. the food, service. Ship and itinerary met all our expectations and the standards we expect from celebrity. the tour of taormina in sicily was excellent. we took the transfer only and toured on our own. we took the same type of tour to cassis, near marseilles, france. this tour was to far and only allowed about 1 hour to tour he town. there were some minor items to note and one major item. Celebrity offers to mail luggage tags if requested on their web site. we requested them on the last 4 cruises we took with them but they never arrive. we have to print the one in the cruise book you can download from their site. the main problem with this is that the printing is on plain paper. they can't even hold up from the dock to ship. 50% of our bags had to claimed at guest services because the tags ripped off. better to have porter make out a tag at the dock. Be aware of a nuisance that now occurs in the life boat drill. if you get assigned to the theater, some one in their wisdom decided that we need to be treated like children when leaving. they make you sit in your chair and dismiss you by calling out rows starting from the front of the theater. this created an angry scene on our cruise. The center section was held in place but the side sections weren't. the poor staff took so much verbal abuse that they backed off a third of the way through the process. The captains club elite cocktail period doesn't accommodate late seating diners. it runs from 5:00 to 7:00 pm. the whole purpose for the late seating is so you can enjoy more of your day before having to get ready for the evening. this earned perk should run until at least 8:15 pm. The reason for my low rating is the casino. a major part of my evening after my wife goes back to the room is playing black jack in the casino. celebrity has installed automatic card shuffling machines on all but their $50 and $100 minimum and single deck tables. these are the machines that a dealer picks up each hand and puts the cards in the machine. there is no shoe and thus no beginning and end to a good or bad shoe. i have made a lot of friends while talking during shuffling time. i've learned a lot about the dealers, their homes and things to do in port while talking to the dealers. they have essentially relegated the table game to a slot machine with a person handing out and picking up cards. if you think it doesn't matter, ask youself why they don't do it on the $50 and $100 minimum tables. the reason is that experienced players won't play with that machine on the table. i stopped cruising princess years ago when they did this. i will now try to avoid celebrity when ever possible and will not play in their casinos if i'm on their ships. Read Less
20 Helpful Votes
Sail Date: July 2016
We have previously cruised with Seabourn (excellent, but expensive) and Silversea (not at all good and expensive) and we had also taken a cruise around the Caribbean with Celebrity which we thought offered the best value for money. The ... Read More
We have previously cruised with Seabourn (excellent, but expensive) and Silversea (not at all good and expensive) and we had also taken a cruise around the Caribbean with Celebrity which we thought offered the best value for money. The Ship Reflection is excellent. Its new, clean, modern and spacious. No complaints at all with it. The food quality is excellent across the board (perhaps not the Mast Grill....) Service in the restaurants is also excellent especially the Blu Restaurant which managed to blend friendliness with efficiency very well. Service elsewhere was mixed, ranging from mediocre to down right rude i.e first day, first cocktail of the holiday we requested 2 Mojitos from the pool bar. We were told NO, then bartender muttered something under his breath. We didnt hear (I have excellent hearing), he then shouted as loud as he could and in a foreign language, something that we figured out meant, he had no mint. The ship had no mint from day one to day 3 I think! Our butler was sweet and helpful but overworked. We hoped to be able to take advantage of the unpacking service but he didnt make it to our cabin to greet us until hours into the cruise, we'd already had to unpack ourselves by then to go to dinner. We found out later that he had 12 suites to attend to. Thats too much unpacking to be done by one man in the first hours of the cruise. Luminae, special restaurant available only to suite guests and as an extra cost to regular guests was a bit disappointing. Lovely staff, dont get me wrong but we had an evening where we dined with some friends there. The restaurant was 70% full, mostly couples all dressed smartly (its expensive to dine here) One family group had wild children running along the leather seating and wrapping themselves in the curtains whilst trying to see if they could lift their feet off the floor, whilst the Father used his phone to broadcast live TV to the restaurant. We asked the Maitre'd if something could be done. The answer was that these guests were part of a large party staying in many of the top suites and therefore they didnt want to upset them. You can imagine how thrilled we were I love children, I have no problem with children in the best of restaurants, hotels whatever.....as long as the parents are responsible......or made to be. There were 500 children onboard I believe and a few were out of control. The adult only pool had children in it that the pool staff ignored on the rare occasions that said pool staff were present. The decks were strewn with millions of cheap looking sunbeds which, had I been interested in sunbathing, would have been annoying because at any given time of the day only 20% were occupied whilst 80% lay empty with a bag or a book on them to reserve for whenever the owner chose to return. No monitoring of this habit seemed to take place despite rules saying otherwise. The whole beverage pack issue is a complete mess.....we had friends on the classic package that thought this would cover their needs but it didn't (sparkling water isn't classic...). Our premium beverage package didn't cover all the wines served by the glass, and if we wanted a bottle of whatever was served by the glass then we had to pay for it as though we didn't have any package at all (but could still get 6 glasses of the same wine without additional charge!). We were invited to give feedback after the cruise but presumably because we live in Hong Kong, Celebrity decided that we must be able to read Mandarin despite all of our dealings with them to date being in English. We don't read Mandarin but "incompetent" translates well into most languages.... Fortunately we took all of our paperwork with us because we had to remind them of what was included in our package and they insisted on seeing it "in black and white" on their paper before they accepted what we told them- not good. The cocktail waiter on Day one in Michaels Club candidly admitted he didn't know how to make cocktails- typical of poor customer service experienced in parts of the ship (not all parts but some) Onshore excursions. If you are confident in booking privately from home before you leave you will find the same tours MUCH cheaper. Read Less
1 Helpful Vote
Sail Date: July 2016
Overall we had a great experience with Celebrity cruise. All the staff was very helpful and friendly, our room attendant (Alfred) was exceptionally helpful. The aqua class room was very comfortable for 10 days we were on board. There ... Read More
Overall we had a great experience with Celebrity cruise. All the staff was very helpful and friendly, our room attendant (Alfred) was exceptionally helpful. The aqua class room was very comfortable for 10 days we were on board. There entertainment was excellent, we truly looked forward to the evening entertainment. Sue is an excellent cruise director and connects well with everyone. The ship layout was very beautiful and easy to get around. The food was okay not the best. The service in the Blu restaurant was a little slow, so we got used to going there a little early if we wanted to go to the show. The restaurants that were charging we felt were a bit expensive, for the food that was served. The package for photographs was a great deal. All the excursions we took were great. We would have had a 4 star experience if only at the end they would have been more helpful in returning the jacket we left behind in our closet, which was worth over $2,000. The customer service was not very helpful for lost and found, we were told, they would reach out to us in 48 hours several times but not once did we get a callback from celebrity cruise customer service. We did not get any email response on inquiry and had to call to address our issue several times and therefore we were very disappointed to lose such a valuable item, especially when we know we left the jacket in the closet of our room. Furthermore, the site has no reference on disease control on lost and found items. Read Less
5 Helpful Votes
Sail Date: June 2016
we chose this cruise for our family of 7 because we had been on reflection in Mediterranean two years earlier and loved if much more than r.c. or Norwegian or Holland, all of which we had tried before. This ship's reviews were not as ... Read More
we chose this cruise for our family of 7 because we had been on reflection in Mediterranean two years earlier and loved if much more than r.c. or Norwegian or Holland, all of which we had tried before. This ship's reviews were not as favorable so I went in with less expectation, which helped but overall, would have to say that this ship does not compare to the reflection, in style and elegance, etc. What was more disappointing was that the staff was not nearly so friendly. We hardly had any staff engage with us, as they had on the trip 2 years earlier. We didn't have any particularly rude service but no one acted as if they were happy to see us, or to assist, etc. We had been told that concierge class was a step up and we saw no benefit to that whatsoever, some awful canapes every day that we couldn't eat and a bottle of champagne on arrival. in 2014 on reflection, we were permitted to bring wine on each day, up to 2 bottles per room. This time, expecting that, we were told, only on the embarkation day. We had drink package so it wasn't a big deal, but had enjoyed the wine in the room from each port so that was disappointing. Food was okay, didn't use any specialty restaurants. Entertainment was, again, okay, not good shows but the staff worked hard. Several nights of Beatles stuff, which my adult children got tired of, but I understand they are catering to the majority. The rooms were fine, we didn't have any problems but little things like no additional shampoos, etc were provided. We are actually already booked on the Silhouette without kids in a few months. I hope it is better as I talked my friends into this based on the reflection trip in 2014. If not, I will not be tryring Celebrity again. all of that being said, loved our stops and highly recommend Montenegro, zadar(go to Krka park) and cinque terre. I booked private guides for all stops and we had fabulous tours and guides and always beat the cruise lines in getting to excursion locations. Read Less
8 Helpful Votes
Sail Date: May 2016
I was always looking to find some where on the ship map, there was also dancing in a walk through lobby the Martini Bar above the lobby seemed to be on a walk through area as well which when the dancing was on downstairs it was not all ... Read More
I was always looking to find some where on the ship map, there was also dancing in a walk through lobby the Martini Bar above the lobby seemed to be on a walk through area as well which when the dancing was on downstairs it was not all that pleasant to sit in as it was bursting to overflowing with people either trying to pass to get to somewhere else or look at the dancing below, although the Boys in the Martini Bar made up for any short comings the Martini Bar in the Celebrity Century was much better. The Food in the Buffet was good, but not in the Main Restaurant so we eat in the buffet most of the time, there needs to be a better set up at the egg and omelette stations as you had to cue for your order there was mass confusion also people looking to get a breakfast would first have to find somewhere to sit then look at getting drinks and then food a total shamozzle it was like a load of rats running here and there, what would work better is a similar thing to the dining room where you where allocated a table in a section where a waiter for that section could take your drink order then you could help yourself to the buffet which I think makes for a more relaxing pleasurable experience, Drinks Package I noted that on the upgrade to Premium I could get smoothies but the only time I could get one was from 7am to 10am or 12pm to 2pm in the Aqua Cafe so if I went to do a work out in the Gym at say 2.30 pm I could not get a protein smoothie this is very silly and a juice bar should be open all the time not everyone does their workout in the morning ! There was no bar service in the indoor pool area either and was told to go get myself one from the pool bar by one of the Aqua Cafe staff, this is not good customer service! Nearly all the people I spoke to who had been on a Celebrity Cruise before said the same thing this cruise was a step backwards and my friends who came with us as their first Celebrity Cruise said that they think Royal Caribbean was much better and wont bother to do another Celebrity Cruise, in my opinion this ship is too big the Celebrity Century was a better laid out ship smaller more intimate.a better flow of areas. as a rating I give this a 4 star no more than that I cannot fault the cleanliness or crew with the one exception in the Aqua Cafe just the ship was to big to flow. The ports where fantastic !! Read Less
4 Helpful Votes
Sail Date: May 2016
It was supposed to be a way to conveniently see ancient sites. Unfortunately whomever planned the cruise itinerary ignored that fact that we would be in Mykonos on a Monday when Delos was closed and in Naples on the first Sunday of the ... Read More
It was supposed to be a way to conveniently see ancient sites. Unfortunately whomever planned the cruise itinerary ignored that fact that we would be in Mykonos on a Monday when Delos was closed and in Naples on the first Sunday of the month which meant admission was free. Ports of call: Messina: Leaving the port required walking through a gauntlet of individuals claiming to be taxi drivers. How do you know they're not pick pockets? I shouldn't have to plow through a bunch of aggressively rude, jostling cab drivers to get out of port. Toured Tourmina and it was nice but very crowded. Mykonos: As I have already mentioned, access to the Delos site was closed on Monday. Mykonos itself was lovely. Rhodes: I have nothing but great things to say about Rhodes. Kusadasi: Ephesus was great. Kusadasi was hard sell. Very exhausing. Santorini: Lovely. Crowded and expensive but lovely. Getting back on ship was a major SNAFU. The line for the return cable car was blocks long. This wasn't the ships fault. However, after finally getting to the pier it took over an hour to get onto the ship. There were double deck tenders stacked at the ship embarkation waiting on a single, that's right, single as in 1 operating security machine. Every other time I passed security on this ship there were 2 operating machines, especially when the people were trickling in. In the case where there was a massive rush hour we get a single security machine to exacerbate the situation. I thought the cruise line was supposed to make you feel special. They made me feel like they could give a crap about me. Athens: The published port of call itinerary: 6:00am - 6:00pm. Got up at 5am and was ready to leave the shipt to go see the sights at 6am. No, sorry, the port master never releases us until after 7am (actually got to leave at 7:20am. Why does the itinerary read 6:00am when everyone on the crew knows it won't be until 7:20am. Another one of those "they could give a crap about you" moments. Athens was great. Naples: I can't blame the cruise for the incompetence of the Pompeii tour company, only that placing me in Pompeii during "free day" where you could barely move, let alone see anything was not in my best interest. Naples was amazing and made up for the disaster at Pompeii. Onboard: We had the late dinner seating at 8:30pm. We sometimes thought we should eat something about 5 to 6 hours before so we wouldn't be so hungry but the cafeteria would close at 2:30 so we never had the opportunity. The ship is now being taken over by "specialty" restaurants and "reservable" sitting locations. They have repurposed Michaels Club where I used to go to get a good selection of beer and turned it into a restricted "members only." There were no places to just sit in a chair on the top deck. It nearly completely covered in lounge chairs. Totally oriented toward sun worshipers, of which I am not. Give me shade and a breeze and a chair. Service was outstanding with very few exceptions. The live music was great. Read Less
12 Helpful Votes
Sail Date: April 2016
Based upon previous cruises with Celebrity we decided to book a last minute cruise on the Equinox. We were guaranteed an ocean view but were upgraded to concierge class. So we were quite happy with that. We had Champagne in the room upon ... Read More
Based upon previous cruises with Celebrity we decided to book a last minute cruise on the Equinox. We were guaranteed an ocean view but were upgraded to concierge class. So we were quite happy with that. We had Champagne in the room upon arrival and fruit (three granny smiths). However the overall impression is that the quality and attention to detail had gone downhill quite a bit. The food was ok but nothing like as good as previous trips. We were very lucky to have a really friendly table for dinner during the evening and made some nice friends. This helped us enjoy our dinners quite a lot. However we felt the rip off prices for drinks in the restaurants and bars was very excessive, then an 18% gratuity added on afterwards was quite obscene. We were plagued with staff trying to sell us drinks and specialist restaurant packages at extortionate prices too. The best thing to say about the cruise were the shows, they were all quite superb, but a little short. We booked three excursions and found them mostly overpriced and a bit boring, especially as the guides we had spoke poor English, they droned on and on and were really hard to understand. I thought the passenger standard of dress on board was far to casual bordering on quite scruffy sometimes and gave the cruise a poor ambience. Most of the staff were really friendly, but the bar staff were grossly inefficient, miserable and in need of some proper training. I have been put off a bit now as its certainly not as good as it was, so we may well look for something better. I am checking out Siverseas cruises reviews now. Read Less
30 Helpful Votes
Sail Date: April 2016
This was our 15th Cruise. Majority of which have been with Celebrity who we had found to give a luxury cruise in the past. Sadly with all the cutbacks they have made, they no longer deserve the heading of luxury.All the little touches ... Read More
This was our 15th Cruise. Majority of which have been with Celebrity who we had found to give a luxury cruise in the past. Sadly with all the cutbacks they have made, they no longer deserve the heading of luxury.All the little touches which we enjoyed like fresh flowers in the cabin when you arrived (just a few in a vase) - gone, cotton wool etc. gone. The staff are issued insufficient toiletries to keep all their cabins stocked (expectation that not everyone will use them) So dont expect them to be topped up during the cruise. The quality of the food was very hit and miss. A few meals excellent but the majority very average and some poor. In the main dining room service was excellent (staff were all excellent throughout the ship, to the degree they felt like robots - however their is a feeling this is through fear of bad reviews and demotion - we heard some sad tales from several we spoke with) having said this they were all very professional. The self service restaurant used to be my favorite for breakfast - the quality is now so poor we avoided it. Although not a lot better in the dining room. Gone is the lovely brunch I used to look forward to once during the cruise. Gone are the food demonstrations where a buffet was laid out demonstrating their skills. My husband's cream dinner jacket was ruined in their cleaners - after a long battle they finally compensated us fairly- it took firm persistence but we got there in the end. My husband was a cruiseaholic refusing to have any other type of holiday. On the last day he said ' I dont think I want to cruise any more if this is the standard now' - I never thought I would hear those words ! The excursions seemed poor value - although in port for a full day - we went to Sorrento on your own (coach drops you off) but we were only allowed one and a half hours to explore - which was no where near enough time - we should have taken the boat from Naples rather than use their coach. All in all - no longer the 'beautiful Celebrity **** ' as they kept quoting at us. During my negotiation over the jacket I mentioned we had been on this ship 2 years ago - and changed we found it - the officer said 'ah yes but it's 2 years older now' - he didn't have an answer when I asked if that was the case - why had the costs gone up so much then? Below you will see the issues we had with the cabin No longer worth paying for Concierge Class - you get very little to warrant the extra Believe it or not - in the main we had a good holiday, met lovely people and saw great countries - but 'luxury' it wasn't! Read Less
10 Helpful Votes
Sail Date: April 2016
We chose this cruise because of the itinerary and the price. The price was great, and we loved the places we went, although we had been to all of them before. One of the first thing we noticed on this ship, as opposed to all the other ... Read More
We chose this cruise because of the itinerary and the price. The price was great, and we loved the places we went, although we had been to all of them before. One of the first thing we noticed on this ship, as opposed to all the other cruises we have taken, was that many of the crew were not friendly or helpful. They would walk right past you and many murmur "hi", but were not particularly friendly. Although most of the cabin crew were very friendly, as were most of the waiters and servers. The people in the buffet, and the seating staff in the dining room, and many of the staff in the shop areas were not very accommodating or friendly, but very eager for you to buy. We also noticed that the ship was VERY dated, and was not at all well kept up. This was also a first for us. We had a balcony, and the whole 12 days, there was a dirty area right in the middle of the glass the size of a basketball that you couldn't see through at all. I ran a cloth through it just to see if it was scratched, but it was just dirt, and no one ever cleaned it. And there were four or five dried drips of paint down the glass as well. Also there was dirt in the gutter of the balcony near the railing that was always filled with black dirt and sludge. The floor by the wall was rusty and the paint was coming off the white rail beneath the bottom of the balcony. The rug was also coming up in front of the balcony door. There was black mold in the caulking at the bottom of our shower, and the hooks that held the shower curtain were rusty. The faucet was corroded. In the buffet, some of the cushions were torn and the seats had wear lines where people had sat that the lining was showing through. Most all of the railings on the decks were rusty and had big areas where the paint had been scraped off, so there were both rust and black areas wherever you looked. The lounge chairs were scraped and worn, and looked old. Also, the staff on the ship - especially at the excursion desk often didn't know things that they should have known, and gave us wrong information quite often. For instance, the last two days we were in Venice, and we could see busses in the distance that said "free port shuttle" on them, but no one could tell us if those were for our use, or if they came down to where out ship was. We were told by the desk that there was no free shuttle, but that we could pay 22 euro for the ships shuttle boat that would take us to St Marks Square. Then when we got off the ship there WAS a free shuttle to the end of the port. So after we saw that there was a free shuttle, we asked if it would be available the next day, the day of disembarkation, and we were told that it would not be available, which seemed very odd to me. While we were on the free shuttle, there were a few people who had paid for the ships shuttle to St Marks Square, but they never found where it was they were supposed to go, so missed it even though they paid for it. Also on the way back to the ship, there were quite a few different people who also never found where to get the ships shuttle, so never used it, having paid for it. AND we asked the bus personnel about the free shuttle the next day, and they said that yes, the free shuttle would be available for us to use. It seemed as though the ships personnel had no interest in anything that was not part of the ships excursion packages, which was also not how it had been on other ships. Usually we are told in the nightly newsletter basic things as to how to get around in the different ports if you were going on your own, and other tips about the ports that would help those of us who were not on the ships excursions. There was very little of that kind of information, although there was a little. It seems like the ships staff should have a basic knowledge of transportation and customs and so on for us as well as the ships tours, but they seemed very lacking in even basic questions about the ports. That being said, we still enjoyed the cruise, and would do it again. None of this was a deal breaker for us, since the price was so good, it was just not like anything we have experienced before. We could overlook that kind of thing, but we would be very discouraged and angry had we paid top dollar for this shabby ship. We enjoyed the food, and the people who were nice, and just ignored the bad stuff, but I would be very careful if that kind of thing is important to you. Read Less
25 Helpful Votes
Sail Date: April 2016
I must say having sailed with Celebrity in the past I was excited about this trip. We did have a nice time however, sadly it fell short in a number of ways and is why I cannot rate it more than average. Overall the ship is lovely, very ... Read More
I must say having sailed with Celebrity in the past I was excited about this trip. We did have a nice time however, sadly it fell short in a number of ways and is why I cannot rate it more than average. Overall the ship is lovely, very modern and great facilities. Our cabin was very nice and well located. In particular the lawn club and lawn area on deck 15 are fantastic and we spent lots of time there. The levels of service are generally very good especially from IWayan our Cabin Steward. Sadly though, I just found the ship too large, that meant a constant mob scene at the pool area which felt very very cramped and overcrowded. In addition, the elevator capacity was just not good enough there were often long waits and not just at peak times. The entertainment in the main was average to poor although the Cruise Director Rich was a fun guy and tried very hard. The worst aspects however was the shore excursions team who were simply chaotic. It all felt very disorganised and at one point we had 4 different notes and calls to our cabin with 4 different departure times from the same outing. This culminated in a dreadful disembarkation where we were going to visit Rome. The departure was chaos. The staff organising it had no clue and pretty much abandoned us all to sort ourselves out and find our way to the exit and busses. Truly it felt as if we were finished with our cruise so did not really matter much any more. There were very very disrespectful and rude to one very distressed man. Finally the food was merely OK. Some was very nice but much was average. The "hot food" in the Ocean View buffet was always tepid at best. The desserts in particular were poor in every venue we ate in. It appeared they put more effort into their 5 speciality restaurants (at extra cost). These were pushed hard with a very "in your face" sales approach each time we returned to the ship. They were even approaching us during lunch to try to get us to book, really how inappropriate!! We were in an Aqua Class Cabin and so dined at Blu Restaurant. This was meant to be a more exclusive speciality restaurant however, the menu was uninspiring albeit we did have some very nice individual items. Actually the menus in the main dining room looked better. The main issue in Blu however was that the service was so slow at times and to be honest the staff weren't all great either (some were delightful). After a complaint we did get a bit more attention but still it was not ideal. We were told by others that the food in the main dining room was fine but many said it was just huge and very very noisy. So overall would I go back with Celebrity or on this ship? Sadly I concluded I probably would not as there are just better propositions out there. Read Less
6 Helpful Votes
Sail Date: October 2015
We were in cabin 9296 which seemed to be a nice location. It is said to be an upgraded cabin and the the balcony is a little larger than normal. Since the balcony is slanted towards the stern of the boat, you do not have a great view of ... Read More
We were in cabin 9296 which seemed to be a nice location. It is said to be an upgraded cabin and the the balcony is a little larger than normal. Since the balcony is slanted towards the stern of the boat, you do not have a great view of where you are going. The room steward was excellent and it seemed like they were always cleaning. We had the early dining in the Opus dining room and the waiter was OUTSTANDING. Couldn't ask for anyone better. The food was okay, but could have used some herbs as seasoning instead of just salt. Speaking of food, the buffet was mostly Mexican, Indian and Asian food. I won't use the word cuisine to describe it, because it wasn't fancy, nor really good. Could Celebrity think of any cheaper food to make? Breakfast was standard fare, with the highlight being the freshly carved ham station. Delicious. On previous Celebrity cruises I enjoyed the shrimp salad at lunch and would have a nice sandwich, however, no shrimp salad on this cruise. Salmon salad, egg salad or chicken salad. Again cost cutting? We did dine at the specialty restaurants and liked them, but Celebrity seemed to raise their cost from previous cruises and $45 a person seemed a bit high. The excursions were either very good or a major disappointment. We had never been to Greece or Turkey before and were looking forward to sights we only read about or saw in pictures. In Athens, I would rate the excursion as a two out of five. Could you believe that half the excursion was a sales pitch. We were brought to one place where they made monogramed necklace and wasted about an hour and then we were dropped off in the middle of town for three hours on our own. Yes, three hours to look at various shops or go to some local museum. Tried to catch an excursion bus back to the ship but they wouldn't take us and made us wait he whole three boring hours. Similar experience with other Celebrity excursions this trip. In Pompeii we wasted one hour at a shop that made wood products and furniture and another hour where they made cameos. In Turkey they wanted us to see a sales pitch on carpets. We would have like the additional time in Pompeii instead of the sales pitch. Read Less
3 Helpful Votes
Sail Date: September 2015
The good: Our cabin was comfortable. Not spacious, of course. Steward service was extraordinary. Service in the Silhouette restaurant was excellent. Wonderful itinerary. The not-so-good: The food -- both in ... Read More
The good: Our cabin was comfortable. Not spacious, of course. Steward service was extraordinary. Service in the Silhouette restaurant was excellent. Wonderful itinerary. The not-so-good: The food -- both in Silhouette, and the Oceanview buffet, was inconsistent. Of course the buffet is prey to the usual buffet limitations...runny eggs, lukewarm food. Silhouette did some dishes very well, others not good at all. We ate in the Tuscan Grill specialty restaurant one night. Surprisingly, the weakest part of the meal was the main course. Both my veal, and my wife's rib-eye, were gristly. Crew behind the Customer Relations desk were not terribly friendly or helpful...downright snippy at times. Port information handouts from the CR desk were often incomplete, misleading, unhelpful, and slanted towards using the Celebrity excursion packages. If you can figure out public transportation, you can save 90% on the cost of getting off the ship. I don't like the idea of restaurants that are only open to a certain class of stateroom. It sounds like the bad old days of "first class dining room", that I thought went out with the Titanic. They use the 3rd floor core area too much for music, dancing, live band's, DJ's. This causes the situation where you have to shout to be heard at the CR desk, and at every lounge in the central core. It would be nice to have a place to go for a quiet cocktail before dinner, or a coffee afterwards. Entertainment was weak. The house band (one source of the noise referred to above) was a cliche lounge act. It was frustrating to have an overnight in Dubrovnik, where we were close to town; but not in Rome, where we were a 90 minute train raid away. There was barely enough time to get in, see St Peter's, have lunch, and get back. Read Less
Sail Date: September 2015
Sailed on the constellation, last september, and found so much lacking this time. Dining: service not as good, did not pay attention to what i ordered. the meat was always dry. one night we had lamb and everyone after said it was ... Read More
Sailed on the constellation, last september, and found so much lacking this time. Dining: service not as good, did not pay attention to what i ordered. the meat was always dry. one night we had lamb and everyone after said it was chewy and hard to eat at all. Worst ever entertainment, only one show was really worth watching that was goronwy thom., the rest we saw last year nothing changed. What really was the worst was nothing to do on sea days, we only saw a get together one day (dancing) last year the staff all jumped in the pool, even the entertainment director and played vollyball. There was lot's going on.,this time sad to say we were bored. I have never been on a cruise ship (done 12) where the last formal night, did not do something with the staff, introducing them all, one by one and we clapped, and the napkin waving, silly as it is, it is fun to watch everyone doing it., this time nothing. We finished our meal, and we all left. This entertainment director needs to put some effort into doing his job, we had better entertainment on the century and that is a much older ship., but i was impressed and told them so, as it was so good. Cabin service, constantly had to ask for shampoo., we brought shower get, etc., but not shampoo, expecting to get in our cabin. i would leave the empty one on the floor in the shower, he must have seen it was empty. Last year, and previous years, celebrity including the constellaton used cloth towels in the public washrooms, must be cutting back, as there was non this year, just the paper towels. I will continue sailing with celebrity to get our level up, but was greatly dissapointed this time., constellation standards have greatly declined. Read Less
1 Helpful Vote
Sail Date: August 2015
We have many cruises and 750 points on Celebrity and are truly big supporters and have recommended many to go by Celebrity. We were surprised when this beautiful ship did not deliver what the cruiseline promise as a premier cruiseline, and ... Read More
We have many cruises and 750 points on Celebrity and are truly big supporters and have recommended many to go by Celebrity. We were surprised when this beautiful ship did not deliver what the cruiseline promise as a premier cruiseline, and what we are just to, latest on Silhoutte in march 2015. The stateroom is very nice and the stateroom attendant could not be better. Breakfast and lunch in Oceanview Cafe were very good and the destinations in Italy, Greece and Turky are simply the best. The weather was excellent and we had good company from Norway, USA and England.Then we can accept dinner or entertainment are poor - but not both! First dinner: The quality of the food were up and down. The dish could be not hot or were too salty. The fish could be to much cooked or fried. The cruiseline promise this in the brochure to be " Deliciously distinctive dining - a foodies heaven". Entertainment: This is important for us, and I had not given my first review after 82 cruises had it not been for both dinner and entertainment disappointed us. The music was too loud from the band. The cruiseline choose to magnify the drummer via three microphones and loudspeakers, were others put the drummer behind a plexiglass wall. The sound was a disaster. One evening they had a piano man from Texas and the first part we just mostly saw him, and could not hear the piano because the band and the drummer were too loud. The other music was not our liking. I told the cruise director about this, and asked why the ship had no entertainment and music for people over 60 ( I am 61). He was not interested, but told me they had entertainment for other ages it was more people. We saw a lot of people of older people of our age, but if the Celebrity Cruiseline choose to play too loud and music we do not like or recognize, it has lost its identity and a lot of old customers. It had been fair that Celebrity had given us a warning in advance, but that is too much to expect when the cruise director did not want to listen. By the way the same man talk too much and too fast for people who do not speak english too well. It was too much talk over the loudspeaker as well. I guess Reflection has a reason why they have 50 % of the books other ships have in the library. Reflection is not up to Celebrity standard and a premier cruiseline. If this is intended the Celebrity Brand will be damaged. The passengers wants a product they are promised and used too, or they will choose other cruises. Read Less
2 Helpful Votes
Sail Date: August 2015
Oh dear, be prepared for a noisy crammed packed cruising experience if travelling on the equinox, pool area taken over by privileged teenagers while being deafened by 'Dj Flo's' music choice. Maybe you can relax in the ... Read More
Oh dear, be prepared for a noisy crammed packed cruising experience if travelling on the equinox, pool area taken over by privileged teenagers while being deafened by 'Dj Flo's' music choice. Maybe you can relax in the adult only areas -NO- unfortunately I was told children could use the sauna area as long as they were supervised, lots of bad parenting on display, as far as I could see. The evening entertainment was very hit and miss, mostly miss, some acts humiliating audience members, so embarrassing and poor entertainment in my opinion. On the plus side the dining in Blu resturant was first class as was the cabin steward, always polite and welcoming. Beware of many extra charges at every opportunity. Read Less
1 Helpful Vote
Sail Date: July 2015
This was only our third cruise all with Celebrity, first on Silhouette second on Reflection both excellent cruises and I would rate 5 stars. We chose Celebrity again as the layout of these ships and cabins are lovely as was the Equinox ... Read More
This was only our third cruise all with Celebrity, first on Silhouette second on Reflection both excellent cruises and I would rate 5 stars. We chose Celebrity again as the layout of these ships and cabins are lovely as was the Equinox although a little tiredness showing in some areas as the ship is not quite as new as the others but still excellent. On the whole the cruise was good with good ports of call and no days at sea which we prefer. There was a problem getting onto the ship as their was a power outage all over the Rome area on embarkation and so the check-in was laboured with an hour plus on the coach and an extra hour within the checking in area, exhausting and hot but no problem as this was out of Celebritys control and they did a good job under the circumstances. The main issue was the service, on the previous cruises everyone had a smile and generally a pleasant customer service I didn't really find it on this cruise the MDR and bar staff were mainly unsmiling going through the motions attitude, I wasn't expecting the whole over the top cheesiness but a pleasant demeanour would of done. What grates with me as with many of you probably is the 18% gratuities on all bills, this dosent really come to light until you notice the poor performance then it does! You notice the difference when you have drinks and bites to eat in the restaurants and bars of your ports of call all a very nice experience because they are working for a tip and then you don't mind the couple of euros tip and there I think lies the problem the tips are all there already up front the bar staff don't really have an incentive to go the extra mile. We chose the select dining option in the MDR which gave us the flexibility of dining times but would not choose this again, it was disorganised and rushed with again poor service. I Also thought the dress code was relaxed too much in the evenings, Im not into getting dressed up in suits every night but a lot of sportswear and T shirts got through which I hadn't seen before. The positive side of things the stateroom steward and stewardess were excellent, immaculately kept our rooms and always pleasant and I had no issues tipping them on top of the standard tips. The food was excellent throughout the ship whether it be in the oceanview cafe or a speciality restaurant. We always like the Martini bar which is great layout with a good vibe around it. Whether we were just unlucky this time or it being height of the summer with a packed ship with over worked staff I really don't know but at the end of the day I don't really care Celebrity are advertising and charging for a premium service which in this case we did not fully get. Read Less
1 Helpful Vote
Sail Date: July 2015
Having done many cruise’s on various cruise lines, we had an opportunity to try Celebrity for the first time on Constellation doing the Adriatic and Greek Islands cruise on 11th July 2015. We were a group of four, myself, hubby, my ... Read More
Having done many cruise’s on various cruise lines, we had an opportunity to try Celebrity for the first time on Constellation doing the Adriatic and Greek Islands cruise on 11th July 2015. We were a group of four, myself, hubby, my sister and brother in law with ages ranging from 51-62. We travelled out two days before boarding in Venice and stayed in Venice Mestre at Hotel Aaron. We got an excellent price considering the Rentendore Festival was on in Venice over the weekend. The hotel was small with the tiniest room I have ever stayed in but it was clean and comfortable with continental breakfast included in the price. The hotel was a five minute walk to jump on the train or there was a bus stop close to the hotel both giving easy access into Venice. On the day of boarding the hotel arranged a taxi for us at the cost of 45 Euros to the port for the four of us with large cases. Check in was reasonably straight forward and we boarded at the time stated with the added bonus of being greeted with a glass of champagne. The rooms weren’t going to be ready until 1pm so we set off exploring the ship – My initial thoughts were that it lacked any WOW Factor but it did have the feel of a more traditional cruise ship that I am used to so onwards and upwards we hoped. We checked our dining room table with the Maitre D and found that we had been put onto a large shared table. We requested a change to a table for four only and this was changed without too much hassle. Walking around the ship it does show signs of age but it was clean and had a nice feel about it with friendly staff who were doing their best to sell upgraded drinks packages and the specialty restaurants. While initially this was expected, after a few days of running the gauntlet of pushy sales staff it started to get on our nerves. We thought we had found our favourite bar during this walk around – The Martini Bar. After a few tries to upsell the drinks package from what we already had, the waiter served us our drinks. This became our least favourite bar over our eight night cruise, priority service seemed to be given to guests with gold cards and those that paid for their drinks rather than the lowly package we had. One night we gave up after a twenty minute wait despite being acknowledged as waiting! Anyway, rooms were ready and we had booked ocean view cabins on deck two which were clean, spacious and had masses of storage, so much so that some cupboards were not even used for the duration of the cruise. Our cabin steward did a good job keeping the room clean and always asked if there was anything else we needed. He managed to get us a kettle and shower gel which apparently is no longer supplied as standard...so much for Modern Luxury but hey ho, he got us some so all good. Our dining table was fine with Jose as our Waiter, Phi as Assistant Waiter and Susannah our Sommelier. The food however was a little disappointing based on our expectations. Most was just “good “ but some seemed overcooked particularly a chicken dish which was the Chef’s recommendation of the day. We had expected the quality to be a bit better as Celebrity are supposedly a 5* cruise line. With regard to the drinks package, it was adequate without the need to upgrade and also included a list of cocktails that were available. My Brother In Law experienced a surly waitress in the Casino Bar that told him Sauvignon Blanc was not included in the package despite the fact that it was! This was in front of six other customers that were waiting to be served. When he explained that he was served it elsewhere and that it was on the list, she ignored him and started serving someone else. This was reported to Guest Services. Entertainment onboard was poor in my opinion – The music in the Rendevous Lounge before dinner was so loud that you couldn’t hear yourselves speak. The shows seemed like cheap productions performed by the same cast – One exception was the girl that sang, I don’t recall her name but she had a very good voice. On previous cruise’s I have highlighted the daily planner struggling with what to choose from a great line up. On this cruise I struggled to find anything that seemed appealing. Captain Tasos was absolutely brilliant – Such a unique and funny guy and unlike any Ship’s Captains I have ever sailed with. His daily reports were simply brilliant and the whole ship sat up and listened. Don’t miss anything he is involved in, he provides the best onboard entertainment. Overall we had a great time as a family and the ports of call were lovely but I truly don’t feel like rushing back to a Celebrity ship anytime soon. If you want to sell yourselves as a 5* Cruise Line then you need to step up to the mark. Read Less
Sail Date: October 2014
Our trip started in Rome a few days before we were going to sail away. We stayed at Hotel Eden, highly recommend it. Great location, great spacious rooms and bathrooms as well. We hired a private tour guide Co., "Driver in Rome" ... Read More
Our trip started in Rome a few days before we were going to sail away. We stayed at Hotel Eden, highly recommend it. Great location, great spacious rooms and bathrooms as well. We hired a private tour guide Co., "Driver in Rome" and they took care of picking us at the airport, transfer to the port, setup sights in Rome. Highly recommend this Company, they are a one stop shop. Luxury cars/van, drivers speak very good English and know they sights. Cost was very reasonable as well. They even accommodated us once we got back from our cruise and took us to Florence and dropped us off at our Hotel and then the next day they picked us up and took us to the airport. Extremely dependable. The embarking/disembarking on the Silhouette was very smooth, no lines, our luggage made it to our state room within 1 hour after we got onboard. Also when we disembarked it took a total of 25 minutes, which included getting our luggage going through customs and getting on our way. Great job Celebrity. Now we were a little disappointed with The Silhouette since we had sailed prior with Celebrity Reflection. Food, entertainment, spa and staff is a lot better on the REFLECTION. We probably will not sail with the Silhouette again.   Read Less
1 Helpful Vote
Sail Date: September 2014
Long lineup when embarking. Room service only 2 towel animation for the whole trip. HAL room service adorable, they have more confidence and self respect. Food on the 10th deck - no strawberry, grapes and papaya are scanty and available ... Read More
Long lineup when embarking. Room service only 2 towel animation for the whole trip. HAL room service adorable, they have more confidence and self respect. Food on the 10th deck - no strawberry, grapes and papaya are scanty and available few days only. Night time your lemon drink will be with water but no honey. (They say running out of honey??) San Marco dining is quite an experience, the steak is tough, pork is dry, side dish sometimes non-existent. Maybe this style suits his fellow countrymen from the Australian Chef. Shows were from the same crew member. HAL have variety shows from different troupe. Safety box opened 3 or 4 times by itself.(Scary to think of). Told by the front desk probably run out of battery. ( I don't think safety box will be designed as such). They say will replace the battery, but for 2 days they do nothing and that is end of my cruise. Jogging track small, 6 rounds to a km. Computers need to create an account to use. No tutoring. HAL tutor on video editing and movie making. On board future-cruise staff don't know how to apply credit if you are a shareholder of them. Shame on her and the liner. HAL will give u a definitive answer. Excursion director not present at the disembarkation site at some of the ports of call. HAL had free DVD rental. Read Less
Sail Date: September 2014
First impressions were that the ship was well designed with an attractive atrium. The staff without exception were friendly and professional. The decor was in good condition. The quality of the food in the buffet and the main dining room ... Read More
First impressions were that the ship was well designed with an attractive atrium. The staff without exception were friendly and professional. The decor was in good condition. The quality of the food in the buffet and the main dining room was very good. The first evening show for us after second sitting dinner was of high standard.  However subsequent shows were timed badly for our dining arrangements. They were scheduled at 7pm and 9:30pm At the former we were making ready for the evening and at the latter we were dining. So missed all of the rest, which was disappointing. Pre dinner performances of the house band Soul were most enjoyable and included some strong singers and musicians.  The itinerary was interesting and varied with wide range of excursions.  Our main criticism was the cost of alcohol which was made worse with the addition of 15% gratuity on every drink.   Read Less
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