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Sail Date: September 2014
I finally gave in to my husbands years of pleading with me to go on a cruise and I can honestly say, it was one of the best holidays I have ever had (and I have had some real good holidays) We sailed from Southampton and ports of call ... Read More
I finally gave in to my husbands years of pleading with me to go on a cruise and I can honestly say, it was one of the best holidays I have ever had (and I have had some real good holidays) We sailed from Southampton and ports of call were Gibraltar, Villefranche, Citavecchia, Florence/Pisa, Genoa, Malaga & Lisbon. We booked the previous night with the Holiday Inn and used their Cruise Parking offer. Sadly I didn't know there are numerous Holiday Inns in the area and we ended up in one around 10 min drive from the port. We were given directions to Cruise Parking area which again was approx. 10 min drive from the port but the process was seamless. The driver took our luggage onto the minibus, while we took a seat, they took out car away to park and we were driven to the port. The driver put our luggage onto the carts provided and we checked in. There were numerous check in desks and no queues. We were welcomed onboard with a glass of bubbly and advised to familiarise ourselves with the boat as the cabins were still being prepared. The ship was amazing and it was spotless clean throughout. There were staff constantly cleaning the public areas and cabins. There are so many bars, shops, restaurants, activities etc that it is impossible to sample them all. We spoke to staff at the restaurants to find out the booking process for meals etc and every member of staff were very helpful. We bought the Classic Drinks package which I think we made good use of. This allowed us to have bottled water, beer up to $8, wine up to about the same and cocktails in abundance. It also allows for speciality coffees, freshly squeezed orange juice etc if that's what you like. The staff will advise you if you are going to incur an additional charge for a drink not included in the package so we were fine with this. I was a bit annoyed at having to pay a service charge for the drinks package when I had already paid gratuities, but I was assured by Celebrity that this is normal practice. I still feel that I paid two lots of tips for my trip though. We had an inside stateroom which was fairly spacious. It had a massive very comfortable bed, a sofa, a kettle, fridge and good size en-suite toilet/shower. We were provided with complimentary toiletries which were good. The bedding was cotton and the towels were lovely and fluffy. We also had bathrobes which was a nice touch. The only complaint we had with the room was the lack of pillows but we used the cushions from the couch so not the end of the world. The food was amazing. We were assigned to the Moonlight Sonata Restaurant which was beautiful and packed with attentive staff however we mainly opted to eat in the Ocean View Café as this was a buffet setting with almost every food you could ever want to eat. The staff were very helpful and the food was outstanding. Even late in the evening you could go up and get pizza & pasta which was handy. There were also speciality restaurants which cost extra. We didn't sample them as we couldn't drag ourselves away from the buffet style restaurant. There were 2000 guests onboard and not once did we struggle to find a seat. The entertainment was great. We went to the main show almost every night and watched, singers, dancers, comedians, magicians etc. Our favourite was a welsh comedian called Jack Doyle, he was also a great singer and the crowds loved him. There was also a Karaoke bar, Wine Bar, Martini Bar and various other bars throughout the ship. We spent a lot of time in the Casino Bar as the service from Floren and Alex was so good we struggled to find the same elsewhere. They were very knowledgeable and helpful and could make a great cocktail or two Hic!! There was also loads of other entertainment throughout the fortnight which we didn't manage to get to. (maybe next time!!) The casino was disappointing as the minimum bet for each game was $5. A bit pricey for people wanting to try the games out and have a wee flutter on holiday. Most of the tables were empty each night which speaks for itself. I spoke to one guest who had complained and was advised she could bet for $1 minimum and was advised she was the only person on board who had complained about this. I liked the fact that we were advised which nights were formal nights. I also liked that people could opt out of this as its not everyone's cup of tea. We had brought our Sunday best so we joined in on both nights just to enhance the experience a little. Some people may not be happy with this but you can please some of the people some of the time but not all of the people all of the time. There are two adult pools (one in the solarium and one in the main pool area) there is a kids pool and also a water feature for kids. There is a pool bar and lots of pool butlers coming round to offer the bar service. There is always a plentiful supply of towels in each pool area. There are sunbeds around the pools and also on the upper decks. Despite the ship being so busy we were always able to get a sunbed even on sea days. There are several shops on board selling the usual Cigs. alcohol and designer bags at the cheapest prices I have seen (approx. £20 for 200 cigs and £13 for a litre of Smirnoff. There is also a vast range of designer watches, handbags, clothes etc. Each night there is a deal on a specific range and special sales events which is advertised in advance. Excursions are varied but quite pricey so we opted to do our own thing. We managed fine with local trains and buses being easy to use and a fraction of the price of the excursions. Overall we had a fantastic time for our first cruise and would definitely do another.   Read Less
Sail Date: September 2014
Just spent 14 nights on the Eclipse and was a amazing choice too being our very first cruise. We a group of 4 ( 2 couples ) all being novices when it comes to cruising. My thoughts as follows :- Boarding . A complete breeze ! Very well ... Read More
Just spent 14 nights on the Eclipse and was a amazing choice too being our very first cruise. We a group of 4 ( 2 couples ) all being novices when it comes to cruising. My thoughts as follows :- Boarding . A complete breeze ! Very well organised no problems at all. Cabin. We both had inside rooms ( 8143 & 8145 ) which meet all our needs, Comfy , Plenty of storage space , Very nice bathroom and kept clean by our Stateroom Steward Lucy. Dining. We ate in the Moonlight Sonata room 12 out of the 14 nights and had a fantastic experiance , Very good service , Fantastic food . If we had a complaint . and it's only minor, it would be that the time between courses can be a bit short. Would have liked a little longer to fully enjoy the previous dish. On some occasions the next course would be in front of us within 2 minutes. We also dined " out " in the Tuscan Grill which was an extra charge but was worth it with again stunning food and great service. Ocean view Cafe. Was very good with excellent choice and variety. Can be busy for breakfast and the wait for certain eggs / toast can be a bit long but didn't cause us any undue stress. Overall this venue was very good. Entertainment. Again overall very good and very enjoyable. Theater shows were first class , West End style shows, Tribute act's , Singers / comedians were all good fun. The in house band were below par as were the DJ's in the Quasar " night club " . Many times we stopped in the Quasar to find it empty or people sitting there looking bored as the music was bad. 70's / 80's / 90's would have gone down well as would 60's but why he was playing rap / re mix / recent music i don't know . The DJ never took the hint as people walked in and out and left the dance floor empty. We even tried later times and it was still empty ??? We weren't looking to party late in to the night but just to have a drink and a sing song. Overall . We throughly enjoyed our first cruise and would have no hesitation in recommending this ship to anyone. Already looking to go again but will have a window room this time !! Footnote. Can Celebrity please sort out the Internet charges please ? Totally over the top , Probably the biggest moan we heard from other passengers, Not a deal breaker but would have been nice to post a few pictures of our holiday from the ship as all our friends and family were waiting and considering the amount the holiday was costing 15 minutes free internet would have been fantastic. Read Less
3 Helpful Votes
Sail Date: September 2014
My wife and I had a wonderful European vacation which included two weeks on the Eclipse cruising the Mediterranean. We’ve sailed on Celebrity before but this was our first on the Eclipse, and we found the experience exceptional. We live ... Read More
My wife and I had a wonderful European vacation which included two weeks on the Eclipse cruising the Mediterranean. We’ve sailed on Celebrity before but this was our first on the Eclipse, and we found the experience exceptional. We live in Southern California so the cost was considerable when factoring in the air fare, however, we got our money’s worth and more. The ship had much to offer and even after two weeks never seemed old. Our Aqua Class cabin was well-appointed, comfy bed, and attended by Mary who always seemed to know whenever we needed anything, yet was never intrusive. One minor constructive suggestion was we thought there could be more storage space, like two drawers under the built-in sofa. However, most of the fun was outside the cabin and there was plenty to be had on the Eclipse. The ship was spotless, with light and warmth abounding. Although the ship was at full capacity and buzzing with people I could always find a quiet spot such as up on Lawn Club or in the Library. The highlights of the ship were the food, service, and activities. Cruise director Sue generally made one public address announcement in the morning so you were never bombarded with unnecessary PA announcements. If you read the daily list of activities you could plan accordingly. One poignant event was a brief, solemn remembrance on the morning of 9/11. We were blessed with wonderful, sunny weather and calm seas so most passengers jumped on a poolside lounge early morning and basked in the sun most of the day…including my wife. You can’t write about a cruise without mentioning the food. We spent most dinners in Blu and thoroughly enjoyed the savory cuisine. Blu was bright and cozy and was expertly managed by Igor, the Maitre D, and the hostess Marie who was there to seat you with a smile. Most nights our waiter was Umesha and he was a joy, with his spot-on menu recommendations with pleasant and efficient service. Steven, was our sommelier, and he made sure our wine glass was never empty. You also got to meet other interesting and friendly couples dining on adjacent tables. We had purchased a five-night specialty dinner package but did not use all of them because we preferred Blu. The passengers were primarily from the United Kingdom and we found them to be a fun group to holiday with. Unlike many cruises we’ve been on most passengers did dress up for the evening, especially formal nights with tuxes and array of gowns. The Martini Bar was the social hub and although I’ve read complaints on the wait for service I found the bar staff quite attentive and gave each drink the time it took to make it special. If it took a few extra minutes at time it was because there were so many people enjoying themselves - and isn't that the whole point of a cruise? We chose the itinerary because of the ports and they did not disappoint. We visited Gibraltar on its national day of celebration, Villa France (our favorite) with its sparkling blue waters. We actually spent the afternoon on local beach and took a swim. Next was Rome, which was crowed on a Saturday, Then to Livorno (Florence), although we took a short train ride to Pisa. Then on to Malaga, Spain; Lisbon, Portugal and finally back to Southampton. It’s been two weeks since we’ve disembarked but the vibrant memories remain. The Celebrity Eclipse and her crew provided us with a fantastic cruise.   Read Less
Sail Date: September 2014
First impressions were that the ship was well designed with an attractive atrium. The staff without exception were friendly and professional. The decor was in good condition. The quality of the food in the buffet and the main dining room ... Read More
First impressions were that the ship was well designed with an attractive atrium. The staff without exception were friendly and professional. The decor was in good condition. The quality of the food in the buffet and the main dining room was very good. The first evening show for us after second sitting dinner was of high standard.  However subsequent shows were timed badly for our dining arrangements. They were scheduled at 7pm and 9:30pm At the former we were making ready for the evening and at the latter we were dining. So missed all of the rest, which was disappointing. Pre dinner performances of the house band Soul were most enjoyable and included some strong singers and musicians.  The itinerary was interesting and varied with wide range of excursions.  Our main criticism was the cost of alcohol which was made worse with the addition of 15% gratuity on every drink.   Read Less
Sail Date: September 2014
First I should say we were all invited to complete an online survey about the cruise after we disembarked. I wanted to do this, but by the time we got home (we stayed on a few extra days in Rome, and then it's a 36-hour marathon to ... Read More
First I should say we were all invited to complete an online survey about the cruise after we disembarked. I wanted to do this, but by the time we got home (we stayed on a few extra days in Rome, and then it's a 36-hour marathon to our part of the world), the survey was closed. Which is why I'm reviewing it here instead of direct to Celebrity as I would have preferred. So I guess that's the first point I would make to Celebrity: keep your surveys open a little longer, to cater for those who are not flying home immediately. (Please don't assume we can go online while we're still away; some of us take holidays to escape the tyranny of technology). It was a wonderful cruise. The ship is beautiful, the crew friendly, the food marvellous (though starting to lose its novelty and freshness by the end), the cabin stewards cheerful and charming, the whole atmosphere a lot of fun. The particular cruise we did (down the Adriatic, then Malta & Sicily, and up to Civitavecchia) included some wonderful destinations. Indeed it was these that attracted us to this particular cruise, and we weren't disappointed. That said, there are just a couple of things Celebrity need to do to turn an excellent experience into a truly outstanding one. First, the line needs to be redrawn between what is included and what we pay extra for. Alcoholic beverages we expect to pay for, but coffee at the end of your meal? OK, there is coffee in a self-help server that is free, but it's pre-mixed and very ordinary. A real coffee (or tea) is surely an integral part of dining - not an extra. Ditto regarding fruit juice for breakfast: freshly-squeezed is surely as much par for the course as the bulk supply stuff at the self-servery, and should not be charged extra for just because it happens to come from the bar. (Does it have to come from there)? More seriously, the disembarkation process let Celebrity down. The usual evening-before destination lecture wasn't given for Rome, and Guest Relations staff were remarkably ill-informed or reticent to talk about how to get from the port to Rome independently. Celebrity offered a bus transfer into Rome for US$90 per person - an outrageous price considering taxis (with less economies of scale than a bus) did it for less than a third of that price. It's a shame that such a wonderful cruise and a wonderful experience, ends on a "down" note with passengers made to feel that now it's over they no longer matter. Read Less
1 Helpful Vote
Sail Date: September 2014
Stayed 3 nights in Rome - then travelled by shuttle via Bob's Limos (we used them from airport to Rome and from Rome to Civatavicci and then from the port to the airport - 2 out of the 3 drivers were maniac drivers - however, everyone ... Read More
Stayed 3 nights in Rome - then travelled by shuttle via Bob's Limos (we used them from airport to Rome and from Rome to Civatavicci and then from the port to the airport - 2 out of the 3 drivers were maniac drivers - however, everyone seems to drive like a maniac in Rome!) to the Pier where Embarkation was fast and efficient. Arrived around 1:00pm and our rooms were ready for us (Concierge Level room) Reflection ship - clean, clean clean...they work so hard keeping this ship spotless...you will be amazed. The staff are top notch and bend over backwards to make sure that you are taken care of. Show up at a bar and you get served immediately 99% of the time (they have an abundance of staff to serve you!) - and in those rare cases where you might have a large number of guests show up at the same time - they very politely ensure that they serve guests in order. One time, we went to the bar in the Ensemble Lounge (outside Murano) and my husband asked for a Vodka soda with white cranberry juice - and the bartender told him that this bar only stocked red cranberry juice - but without hesitation, he immediately sent someone to go get some from another bar to make my husband that one drink. So while that in itself is great customer service - the fact that we went back to that bar two nights later - the man turns to my husband and says, would you like a vodka soda with white cranberry juice sir - I saved it for you. (You have to know that my husband is a bald man who perhaps looks like many of the other bald men on board...so what a great memory!) We chose anytime dining - but requested the same table and time for the entire cruise...this allowed us to build up rapport with our waiters and bar staff - which made for some really fun banter with the staff each evening. We watched a few of the shows in the Reflection Theatre (4 of them in whole or partially) - and all were very well done. I noticed that the shows would run for about 45 minutes - which was perfect as you got a great show, but it wasn't an all night commitment! For other entertainment, using the atrium area on the 3rd and 4th floors was a great way to keep folks involved in some excellent music and/or events...I think if they put them in rooms versus this main area, they would not get the same turn out - and this "venue" provides the option to participate and/or watch and/or just walk on by! Many times we would be heading to bed...only to walk through the Atrium, and get redirected into spending another half hour or so watching the people dance or seeing the reflection performers. In terms of tours/what we did at each port...(we did all of our own excursions - no ship tours) Messina - Used Sicily Limousine Service (Claudio was our driver and he was both professional and knowledgeable about Sicily)...went to Castelmoa (quaint, but probably spent more time here than we needed to - but it was our choice) - then went to Taormina where you can walk from one end of the town to the other - lots of tourist shops, interspersed with upscale shops and wonderful little cafes to have wine and italian specialties) - if there was a "next time" I would have spent more time at one of the cafes just drinking wine and people watching. Athens - Used Private Tours of Athens Greece - had a great driver (Nicolas) for the day who took us through a very organized, well thought out tour. When we booked, they recommended starting the tour at 8am - and they were right - you really need to get to the Acropolis as early as possible (we should have gone even earlier!)...otherwise you will spend your time in the ticket line or being "herded" with the other bus loads of tourists. Kashadasi/Ephesus - Do NOT miss the Terrace Houses when you do the tour of Ephesus! We went with OTTI Travel and I highly, highly recommend this tour company. They are the real deal, they provide a money back guarantee (who does that!) - and are hooked into the curators of the site - so they have the most up-to-date information on the site. While Turkey isn't my favourite country due to the "pushy" sales people - I have to say that visiting Ephesus is one of my most memorable events of the whole cruise. Rhodes - Walked around Old Town...really medieval and quaint! Walked up the clock tower - not sure that the view was worth the walk "up" and the $5 dollar charge (although you get a drink with that fee)...people watching from one of the various cafe's was more fun in our opinion, as this is what we did later in the day. We also walked along the shore line to the beach that was closest to the harbour. Since we are used to ultra-fine white sand Carribean beaches, this "small rock/pebble" beach was a bit of a let down for us personally...although, there were thousands of people on various rented chairs on the beach. (Note: you just sit in a free chair and someone will come collect $4e from you - then you get hounded by beach vendors wanting to sell massages) Santorini - We opted to take the "speedboat" from the Pier to Oia ($25e gives you the ride to Oia harbour, a bus up to the town and then a return bus from Oia back to Fira (Port) and they give you about 4 or 5 bus return time options) - then, you can either take the cable car down, the donkeys down or walk down to the Tender Port. We decided to walk down...and it isn't nearly as stinky as folks will tell you...it is actually a fun adventure, as every couple of minutes a herd of donkeys will come running down and it becomes like the Spanish run of the bulls (you think you are going to get plowed into, but the donkeys go around you) - just don't wear slippery shoes! Be prepared to do alot of up/downhill walking in this town...the shopping is so unique and there are some really nice shops - especially in Oia. (Note: our friends did the donkey ride up and then took a city bus back and forth to Oia/Fira - which worked well for them as well) Mykonos - Walked through the "maze" of streets - so clean and so narrow! A lot of upscale shops and designers...and high prices! Enjoyed sitting and having a coffee and people watching in one of the harbour side cafes...and then after a lot of easy (flat ground) walking, enjoyed wine and greek appetizers in a sea-side restaurant in Little Venice (side that looks out over the wind mills) Naples - We were "ancient ruin overloaded" by this point - so we just walked through the town to the National Museum...but ended up finding out a lot of the exhibit was closed (got a bit lost in an undesireable area, so I would recommend doing a bit more research on where best to walk - note: we didn't feel nervous at all, we just feel like we wasted some time walking unneccesarily) - when we were on some of the streets, I loved the character of the buildings, the narrow streets, the laundry hanging out and the garlic cloves to ward off bad spirits. We had some Naples wood oven pizza - glad for the experience! Disembarkation was fine until we got out in the parking lot. I now see an advantage in taking the ships transport back to the airport - as it was mass chaos for those of us waiting for arranged cabs (Ship transport was efficiently run and the "on your own transport" folks were sent to another area). Bob's Limo driver was perhaps 2 minutes late - but I think they were restricting the traffic flow into the port as it was so chaotic - however, you could see folks starting to panic (us included) when you start to wonder if your driver is going to show up or not to take you to the airport. I don't hold Celebrity responsible for this chaos...I chose to use my own transport. Read Less
Sail Date: September 2014
This was my first celebrity cruise and it was steps above both Princess and Carnival. Check-in was quick and easy, our room was ready upon arrival. We met our stateroom attendent immediately and she was very welcoming. We were on Deck 11, ... Read More
This was my first celebrity cruise and it was steps above both Princess and Carnival. Check-in was quick and easy, our room was ready upon arrival. We met our stateroom attendent immediately and she was very welcoming. We were on Deck 11, which was very convient to walk up to the pool and oceanview cafe. The muster drill was quick and painless and we didn't have to wear our life jackets. A great spot to be in for sail away is the sunset bar at the back of the ship. We were defintely one of the youngest couples on the cruise (38/40). We weren't looking to party like on previous cruises (when we traveled with friends) so this was fine. We cruised in September in the Mediterranean and there were only a handful of kids, which was great as we were vacationing without ours. We chose open seating for dinner and it worked out really well for us. We sometimes ate at 6pm and other nights 7:30 or 8. We never had to wait for a table, and you can call ahead if you are worried. We could eat alone or with someone and chose to do so based on our mood that night. I actually think eating on floor 4 (open seating floor) is better than floor 3 (main dining). It was quieter and the tables didn't see so close together. All of our waiters were great, but Ali was the best, we went to him the last 3 nights in a row. We purcahsed the classic drink package (including alcohol) and I think it was worth it. No slips to sign and it included bottled water, which we drank a lot of. We never felt deprived of something, as there were several beers and frozen cocktails included, and captain morgan. The ship excurions were just OK, we only did two and I thought the 3rd party tour guides were not the best. In Athens at the Acropolis we just could not hear the tour guide and so we ventrured on our own. I highly reocmmend joining the roll call prior to the cruise and organizing excurions with groups. We did 2 of those on our own and they were outstanding. The pool area had ample seating in sun and shade and we only had trouble finding a sunny spot on one day. They sometimes play music and other times don't. About every other day there was some sort of short dance lesson pool side. The entertainment on the pool deck was more tame compared to other cruises I've been on. Bartenders were all very good. Sometimes a wait at pool bar on sea days, but that didn't bother us, we had no place to be! Lots of options for cocktails. We found the bartender, Ned at the casino bar to be our favorite. The workout room was well equipped with treadmills, eliptical, free weights and weight machines. Mats available too. I was most dissapointed in the class options. Yoga and Spinning we extra and free classes were easy, like stretching. There were no vigourous challenging class options. I'm assuming this is based on the average age of the cruiser on-board, but I was dissapointed. Even the Zumba done pool side (one day) was easy and short. Entertainment was surprisingly good. The Relfection cast did a great Cirque like show and also a good musical number show. The outside comedian/juggler/magic guy (Steve) was very good as well. We didn't make all the shows, but I heard from other cruisers that they were impressed. Getting off and back on the ship after excurisions was fine. It is busier getting back on after organized ship excursions. Sometimes they have two security lines running, other times one. We never had to wait very long. They also greet you with cold towels and water, something I've not seen on other cruise lines. We felt like the "big boat on campus" in port when other ships were around. The Reflection is big and noticeable and treats their guests well. I would highly recommend this ship and the mediterranean cruise. I can't wait to sail Celebrity again! Read Less
Sail Date: September 2014
Sailed out of Rome on the Celebrity Reflection to Sicily, Athens, Greek Islands, Kusadasi, Turkey and then back. Great trip. The shore excursions we took were all through Celebrity. Athens - Parthenon, Olympic Stadium and Basilica of St. ... Read More
Sailed out of Rome on the Celebrity Reflection to Sicily, Athens, Greek Islands, Kusadasi, Turkey and then back. Great trip. The shore excursions we took were all through Celebrity. Athens - Parthenon, Olympic Stadium and Basilica of St. John. The Parthenon was well worth seeing and the tour guide did a very good job of telling stories and pointing out features. Kusadasi, Turkey - Toured Ephesus and saw a demo of Turkish carpet making. Ephesus is very well preserved for its age. Take the extra tour of the five houses under excavation because it really gives a feeling of life at the time of Christ. The Library of Celcius is awesome. Santorini - The tour to Oia has just incredible views. Pictures do not come close to doing it justice. We went to a tasting at Santo Winery near the top of the island. The wine was good and the views of the island were Wow! Mykonos - Took the ferry to Delos to see the ruins. The area is huge so plan to spend time walking. Tour guide did a great job taking us through the area and describing life back then. Naples - The drive along the Amalfi Coast is tremendously scenic; sheer cliffs, villages, seaside. Had lunch at the Best Western in Amalfi; four star and awesome views! Pompeii is one of those bucket list places that should not be missed. Celebrity did a great job. We did the Select Dining and the food every night was verrrrry good. Shows were good. The only time the ship felt crowded was the two days at sea. Everyone was on the top two decks and every chair was taken. All in all an awesome experience that we have recommended to our closest friends. Read Less
Sail Date: September 2014
We had noise problems in our cabin, which were eventually resolved to our satisfaction. The Oceanview cabins on the 3rd deck are a good size. We later moved to a balcony cabin on deck six. It seemed to be a bit smaller. Other than the ... Read More
We had noise problems in our cabin, which were eventually resolved to our satisfaction. The Oceanview cabins on the 3rd deck are a good size. We later moved to a balcony cabin on deck six. It seemed to be a bit smaller. Other than the noisy cabin, this was one of the best cruises we have taken. Ports of call were outstanding, however most places were very busy. Several ships docking on the same day make for crowds. Celebrity-arranged guides were generally good, however, some of the listening devices were static-y and made it difficult to hear. We moved cabins mid cruise. Our first cabin steward was outstanding. Every time we left our cabin he seemed to be there with a big smile and a greeting. Our second steward was less visible, however, he was friendly when we met him, and our cabin was always in top shape. Food was excellent, as was the wait staff. Sommelier was tardy in arriving some evenings as we were in the back corner of the 3rd floor Opus dining room. The plus side was that it was relatively quiet; the minus side was that we didn't get to enjoy the ambience of the main dining room. Late dining was at 8:45, perhaps a little late for some. Entertainment was top notch with a variety of different shows. "Celebrity Life" daily activities staff were enthusiastic at the various events they held (trivia, dancing, etc. etc.) Guest Services had the hardest job of all, because they had to resolve our noisy cabin problem. It took a few days, but they came through. Read Less
Sail Date: September 2014
The Celebrity Reflection was launched in 2012, and the designers built the ship with the passengers needs and wants at the forefront. Spacious, stylish, modern, and comfortable all describe the Reflection. Indoor and outdoor pool. ... Read More
The Celebrity Reflection was launched in 2012, and the designers built the ship with the passengers needs and wants at the forefront. Spacious, stylish, modern, and comfortable all describe the Reflection. Indoor and outdoor pool. "Self-Guided wine tasting" where you an dispense your own wine (a taste, small or large glass) from 100 selections ranging from inexpensive to $25 a glass. We were concerned about sailing with 3000 other guests, but we never felt cramped or crowded, which we have felt on smaller ships with fewer people. Food - standard food is excellent. Service was outstanding. The specialty restaurants were much larger (less intimate) than NCL, and we had minor problems with both meals. Excursions - very good, although we prefer private tour guides since it became affordable with 3 couples. You cannot beat private tours versus the large busloads if you can afford it. Entertainment - large shows were typically good, not great. Small shows were very good. Would still recommend the Reflection to a friend. State room (Ocean View) - spacious, modern, comfortable. King size bed. Modern TV system with many, many choices. Excellent Service. Embarkation- excellent Disembarkation - Excellent by Celebrity. The port of Civatavecchia is a disorganized mess for disembarkation, with 1000 passengers milling around in a small area outside waiting for ground transportation. Activities - very good. Casino - much larger than typical. Well managed.   Read Less
1 Helpful Vote
Sail Date: August 2014
I am going to start my review in reverse order because Disembarkation at the Port of Barcelona was such a fiasco and unfortunately was my last memory of the cruise. We were given green 62 luggage tags, which meant disembarkation at about ... Read More
I am going to start my review in reverse order because Disembarkation at the Port of Barcelona was such a fiasco and unfortunately was my last memory of the cruise. We were given green 62 luggage tags, which meant disembarkation at about 7:30. I personally filled out the luggage tags and placed them on all our bags. At the port we waited and waited for the bags at the conveyor belt, only one of the 3 bags came out, and time was ticking. We had a 10:25 am direct flight from BCN to JFK to make, we were supposed to get back at 1pm NY time. I was told to go to lost and found (L & F) and look and there were over 50 bags there with no tags. At the L & F as some people found their luggage they told me they were confident they put the tags on their luggage. I waited on a line at the L & F to fill out a missing luggage form, people were yelling and screaming at the girl behind the counter about their lost luggage and missing their flights. I had given up looking because we really needed to get to the airport after wasting all this time looking for our luggage. As we began to leave, I glanced over at a different conveyor belt and saw a suitcase going around that looked exactly like mine, but it had a blank tag no address or name and it was green 89 (a later disembarkation time). I got a closer look and it was my suitcase, I didn't put a luggage tag with an 89 label on, how did it get there?? Many people around me were having the same discovery after thinking their luggage was lost they found the numbered luggage tag had been switched/tampered with or obviously pulled off all together. We searched around and found the last suitcase, whose label had also been switched from 62 to 89 sitting somewhere in the room. Someone tampered with our luggage tags sometime between when we put the luggage in the hallway the night before and when it was finally delivered in the Port of Barcelona. After this huge delay at the port in getting our luggage, although we made our best effort to get to the airport, we missed our flight direct flight to JFK. We dealt with a Delta for over 2 hours trying to get another flight, they told us we might have to stay another day in Barcelona. Delta eventually got us on a flight to Atlanta, and then a connecting flight to LGA, We finally arrived in NY after 11pm on Tuesday 8/26. What I find most disconcerting is what I discovered when I unpacked, inside my suitcase I found my original luggage tags with the number 62 and my handwritten name and address on it ripped into little pieces and crumpled into a ball. In other words not only did someone tamper with my tags, they opened my suitcase and put the original tags inside. The reason why I am posting all of this is because I contacted Celebrity to complain about the luggage tag switch/tampering and the Celebrity representative didn't seem to care, she had a very lackadaisical attitude. I don’t believe she was actually entering anything I said down or did anything about it for that matter like referring it to a higher Authority within Celebrity. She seemed to blow it all off and said no one else had complained about the luggage tag switch, which I can't fathom because there were a lot of people in the Barcelona port terminal with the same issue of either ripped off tags and/or later numbered tags placed on their luggage. Celebrity referred me to Berkley insurance who has since referred me back to Celebrity (you can see where this is going). I live in NY and maybe some see our Security as overzealous, but if something like this had occurred in one of our Airports or ports for that matter the media and authorities would have been all over it as a security breach. The fact remains that somewhere along the line while the luggage was in Celebrity’s hands it was tampered with. No one checks their luggage at the port after collecting it. Once you grab your luggage, off you go to the Airport where you attest that you packed your luggage and it has been in your possession the entire time, which is not the case. If this incident was allowed to happen what is to stop someone from putting something illegal in your luggage after you put it out in the hallway for collection. Needless to say I will be walking my luggage off myself from now, since Celebrity has chosen to do nothing to rectify the situation. Embarkation The check in process was swift as we had our set sail pass plus we are Elite so the lines were minimal. However as we arrived at the port at about 10:30 am, there were still passengers disembarking from the previous cruise. We were delayed entry onboard because the previous cruise passengers took forever to get off, We were held like cattle in a huge auditorium on plastic chairs until almost 12 noon before they let us embark. We were told when we got onboard the rooms were not ready. After a long transatlantic flight that is not something you want to hear. Finally at about 2pm it was announced the cabins were ready, which was not the case our cabin steward was running around saying the cabins were not ready, and he was correct our cabin had not been cleaned. We also had a few broken fixtures such as shower doors etc., which we reported to the front Desk. The Asst. Chief of Housekeeping Carlton took care of those issues. The Chief Housekeeper, Niko Papanikolaou is in a word fabulous. His team keeps the ship clean from top to bottom. After our initial issues with the cabin, Niko took a personal care of our every need and issues that came up along the way. He was sincerely apologetic for the mishaps with the cabin on the first day. Niko emulated the very motto that Celebrity Cruises strives to achieve, he thought of things that we might need before we even asked for them. Entertainment One reviewer complained about the entertainment, there were some entertainers and shows that I didn’t particularly care for either, so I got up and left, no one says you have to stay in the Theatre if you’re bored. There is always something going on onboard. Paul Baya is a very talented cruise director, he keeps the entertainment on board well organized and flowing smoothly throughout the cruise. Not only is he funny but he is an extraordinary Singer. This is our Second cruise with Paul as the Cruise Director and he never disappoints. He is personable and has the patience of a Saint. He creates such a nice atmosphere on the ship that it is not only felt by the passengers but the crew members as well. I was so happy when I discovered we would have Paul again as our Cruise Director. Celebrity and the passengers are lucky to have him onboard. Food The Oceanview Café is buffet style dining. It is what it is. We stayed in an Aquaclass cabin so we were fortunate enough to be able to eat Breakfast and Dinner in Blu. The Dining in Blu is small and intimate and the food always had a nice presentation and was not as riddled with spices as I have had in the past in the MDR. The first few nights we waited a while to be seated but after that we always had a table waiting for us. Blu was a welcomed retreat from the hustle and Bustle of the MDR. We ate in the MDR a few times for lunch and it only made me appreciate Blu more. Café Bacio was excellent the coffee was always perfect. Alex and Ari are the Best baristas’ around. The only problem was trying to find a seat at times here. All The Europeans had drink packages. Because unlike in The US where Cruisers were offered the 1, 2, or 3 pick your perk offer (choose ONE item). The Europeans we discovered were offered a 1, 2, 3 perk offer but theirs meant they received ALL 3 offers together (onboard credit, drink package, plus prepaid gratuities.) and Europeans were also offered in addition that children sailed free. Ports of Call I agree with a previous reviewer who said that the itinerary was front end heavy, 5 ports in a row, were grueling and I will never do that again. We sailed roundtrip from Barcelona. I further concur with the other reviewer that many of the ports a call are actually very far away from the actual tourist attractions that one goes to visit and you are left with no alternative but to take transportation to your desired destination. Marseille We paid Celebrity $10 pp for transfers to Marseille about a 20 minute bus ride from the port. Honestly there was not much to see in Marseille, the attraction to this port is Provence, but at this time of year the flowers have already bloomed. Villefranche-sur-Mer This is a tender port. In this port the public train is about a 10 minute walk along the beach. We took a quick train ride to Monte Carlo. Livorno It was a Holiday on August 15th the day we were in Livorno, everything was closed. We decided to take the Celebrity transfers to Pisa because all the transfers to Florence were sold out and any transport on your own to Florence is almost 2 hours one way. Civitavecchia Celebrity offers a train or bus transfer to Rome which is about an hour by train and 1 ½ hours by bus, both of which were sold out. Left with no alternative as we have done in the past we decided to walk to the train which typically is a 10 minute walk, but this time it took over 40 minutes to walk because of where the boat was docked. We almost got stuck in Rome because of a train delay on our return and we had to take a taxi back to Civitavecchia, with some other cruise passengers that we bumped into in Rome who were also in the same predicament. We all tried to call the port emergency number Celebrity gave for Civitavecchia to tell them we would be delayed getting back, however there was a recording as it was a Saturday that stated they were closed until Monday. Even though Celebrity claimed it was open we had an Italian translate the message for us and he said it clearly said closed. Salerno We took Celebrity’s water transport to Amalfi. It was a nice leisurely boat ride along the coast. Kotor We had been to before on the Silhouette. It is a port you tender into, it is nice just to walk around the old city. Venice We purchased water taxi passes from Celebrity for a total of $30 pp for the time we were in Venice. Venice obviously is a very walkable city and beautiful just in and of itself. Dubrovnik The old city that everyone goes to Dubrovnik to see is about a ½ hour bus ride from where the ships docks, so we decided to take Celebrity transportation with a brief walking tour. Barcelona We had to purchase round trip transfers to the City Center at the port for 5 Euro pp, because where the ship was docked was too far to walk to the City Center. We just took a hop on/ hop off bus because we were just tired of tours. Conclusion I actually began writing my review while onboard, and it had completely different tone to it until the disaster with the luggage. It is a shame that my review had to be overshadowed by what happened on the last day because many of the crew members truly aimed to please while onboard. Because of the malicious actions of one person who decided to tamper with luggage tags for whatever reason my review took a turn 180 degree turn from positive to negative.   Read Less
Sail Date: August 2014
My wife and I just finished a somewhat disappointing cruise aboard the Celebrity Equinox. Keep in mind that we are experienced cruisers, and have taken over 25 cruises, our last three including this one on Celebrity. This was their Classic ... Read More
My wife and I just finished a somewhat disappointing cruise aboard the Celebrity Equinox. Keep in mind that we are experienced cruisers, and have taken over 25 cruises, our last three including this one on Celebrity. This was their Classic Mediterranean cruise, a very port intensive cruise with 9 stops in 12 nights. The ports of call were superb, and everything we could have hoped for. Our Concierge class cabin was wonderful as was the cabin service. What made this trip somewhat disappointing was the overall quality of the food served in the dining room and Oceanview Buffet. The food was at times served cold, for example the escargot in the dining room was served cold. The french onion soup had no flavor. The overall choice of entrees for dinner in the dining room was rather poor as well. They also seemed, to use anyway, to try and get us fed and out of there as quickly as possible. I can remember, before the days of flex dining, that dinner was an event that everyone looked forward to. Thus was not the case this time. The Oceanview buffet, unless you got eggs made to order were cold. The bacon at times was under cooked. Contrast this with the speciality restaurants, and it was definitely worth the extra money spent to dine in the Tuscan Grille or Murano. We ate in the Tuscan Grille 4 nights, and Murano once, both were spectacular. The last night they made a cake for my wife's birthday!! I would highly recommend the speciality restaurants over the dining room. Read Less
Sail Date: August 2014
We have never sailed with Celebrity before but my parents raved about them. We had concierge room which was great except if wasn't clean on arrival. The thick dust on the couch and coffee and food splattered all over the mirror and ... Read More
We have never sailed with Celebrity before but my parents raved about them. We had concierge room which was great except if wasn't clean on arrival. The thick dust on the couch and coffee and food splattered all over the mirror and fridge was enough for us to call our room attendant for a re clean. He was happy enough to do it but not the best start. The food in the bistro was mediocre but the dining room was lovely but would have liked more variation. Our waiter and assistant were so kind and lovely. The inboard entertainment was pretty rubbish. More like a school rehearsal . Puppeteer was a waist of time. If you aren't into water sports, there isn't a heap to do. They tend to focus activities around a certain type of cruiser. We attended music trivia only to have the majority of Americans choose the topic they preferred, so for us Aussies, we had no clue of the TV show they watch. I heard throughout the cruise my parents and other past cruisers complaining about how things had been budget cut, like no choc on pillow, no towel art in your room, no self serve ice cream etc. no day at sea buffet like usual. Overall it wasn't a bad cruise, we did enjoy ourselves. Would I cruise with them again...... Yes Read Less
Sail Date: August 2014
From the time my husband and I entered the stateroom, it was very obvious it was not clean. We have been on 4 cruises in the past 12 months and 2 of them were with Celebrity. Compared to the other cruises, it was clear our room was not ... Read More
From the time my husband and I entered the stateroom, it was very obvious it was not clean. We have been on 4 cruises in the past 12 months and 2 of them were with Celebrity. Compared to the other cruises, it was clear our room was not being cleaned properly. In fact, the drawers were so dirty (not scratched, with paint chipping) actually dirty they could not be used. My husband requested our cabin Steward bring him cleaning spray (such as windex) so my husband could clean it and the drawers could be used. The Steward was apologetic and requested we don’t to report him, and to give him another chance.. However, things did not improve. My husband actually demonstrated to him how he should make a bed, because he was unable to do that without the sheets sliding off the bed when we slept. In addition, there were a number of trays that were caked with dust. We resolved the by having the trays removed. The trash was consistently overflowing, because it was never emptied. On top of these things, our bathroom door squeaked too! Our steward asked maintenance to fix, but we suffered through it for a number of days. It is not fun to be woken up every time someone goes to the bathroom. On our 3rd night in the boat, I came back to find a hair clip placed with my belongings. It would have been great to have IF it had been mine. However, it wasn't. It amazed me that it took 3 days + the day the last passengers left to discover this. Especially when you consider that there is supposed to be a very thorough cleaning between passengers, and vacuuming daily. It became clear that there was poor cleaning going on in our stateroom. At that point, I reported these things. We were promptly contacted by someone in management. They assured me that the room had been cleaned well since my report. Things were cleaner after that (about day 4 or 5) but, it was certainly awkward to go to our room and see the steward (and his co-workers). It’s the kind of feeling no one wants to have on their vacation. In addition to the problems with our room, there were some major problems with the spa. My husband and I purchase the aqua class because it’s something he truly enjoys. On our cruise in 2013 we were in an aqua class suite (in the Reflection). Since there is no aqua class suite on the Eclipse, we were in a regular aqua class room. We spend the extra money on this because it is part of what makes our vacation a vacation. The first day of the cruise we to find out the hours the spa was open. We were told the Persian Garden closes at 9. So we went at 8. When we got there we were told it closes at 8, not 9. That 9 is only for port days, this was obviously a huge dissapointment. After traveling overseas, we were looking forward to it! On August 5th we had our first port day. My husband went at 8 ( per what we were told and what the daily schedule said the hours were). He was told it closes at 8 because the it was "a half port day". The port day was till 6pm. When he tried to explain the schedule and what we were told, the guy rudely informed him that "that they are cleaning it". We paid extra for Aqua Class and expect to have the facilities available at the scheduled times. We also, would like to be treated nicely. After this we complained to desk relations. The next day we were contacted by the spa manager and she was very nice and apologetic, she offered 30 min massage to each of us to try to make up for it. The following day my husband went at 7:15 pm (it was a sea day) and was told that the Persian garden was closed because it was being cleaned. After some arguing, he was allowed in. However, it was far from relaxing at that point. I am currently planning the summer trip we will take in 2015 with my husband. There are many things I like about Celebrity, but based on our last expieriance, there doesn’t appear to be a standard for the entire cruise line. While our vacation on the Reflection was excellent, our expieriance on the Eclipse was way below average. I have reached out to celebrity to discuss my concerns since I returned from our trip. I have written them 3 times and called twice. Everytime I call I am told to write! However, I have had NO RESPONSE..... To me, that is shocking....   Read Less
Sail Date: August 2014
Just returned from 14 night cruise around the Med. First time on Celebrity, and had wanted to try them for some time. First impressions - very good. Handed a glass of champagne on arrival, nice welcome. Cabin on deck 9, lovely - clean and ... Read More
Just returned from 14 night cruise around the Med. First time on Celebrity, and had wanted to try them for some time. First impressions - very good. Handed a glass of champagne on arrival, nice welcome. Cabin on deck 9, lovely - clean and airy, with a lovely shower (no more plastic curtains ...). Outside areas very nice, comfy sunbeds (people still hogging sun beds, despite no-one on them, and pool butlers, eg, keep sunbeds in the shade as well as in the sun - not friendly or considerate of others wanting beds. Entertainment - I thought this was quite poor. Main event each evening was a show in the theatre but once this was over nothing much happening - very mediocre music bands, and not enough seating areas in the other bars if an event was happening. Next the bar staff - we had a drinks package (as did most other passengers), BUT to get a drink at the bar was nigh on impossible. Not enough bar staff for the number of people ordering - is this a ploy by Celebrity who don't care whether you have a drink or not - after all you've paid for it already....! In general the staff were friendly, but some of the bar staff were surly, and no friendly word when ordering (could be due to the pressure they were under). Food in the Ocean View was smashing - lovely presentation, and could always get a seat. MDR - food not as good as I expected - although service was good. Limited choice of desserts. Excursions, altho still expensive, seemed well organised. Overall an enjoyable holiday - would I go with Celebrity again - not sure.... P&O entertainment definitely better - more to do around the ship. Read Less
Sail Date: August 2014
We have sailed aboard several Celebrity cruise ships, but this was our first time on the Eclipse. We are a couple in our sixties who has travelled the Mediterranean on several occasions and always enjoy the ports of call. This was no ... Read More
We have sailed aboard several Celebrity cruise ships, but this was our first time on the Eclipse. We are a couple in our sixties who has travelled the Mediterranean on several occasions and always enjoy the ports of call. This was no exception. About the ship: The ship is spotless, the decor elegant, and the artwork located throughout is amazing. We actually did a tour of the many staircases just to have a look at the very fine sculptures, paintings and photographs that decorate the stair walls. Service: Staff and crew were polite and friendly. Unlike some other reviewers, we did not encounter any rudeness or unpleasant attitude from any of them. If I were to make a reproach, it would simply be that the service in the Dining Room at late dinner seating was so efficient, at times we felt a bit rushed... I guess it's better to have this problem than the opposite. Food quality: Typical breakfast buffet, with options for every taste. Presentation in the Dining Room could be improved. Often, food is not served as requested; twice I ordered medium-cooked steak and both times it arrived rare. Food quality was reasonable, however, desserts were boring. We noticed that the Oceanview Cafe had some very interesting options for entrées and desserts at dinner time. Entertainment: This is where Celebrity absolutely failed. There we were, in an elegant and sophisticated environment, yet served pub-style entertainment. Out of 14 nights of entertainment in the theatre, we only enjoyed two at the beginning of the cruise, the comedian (who knew how to deliver stand-up comedy intelligently, without resorting to sexist stereotypes) and the singer (Linda Hamilton - another seasoned performer). All other guest performers were mediocre interpretation of bad-taste comedy, tired magic tricks, etc. Pre-dinner entertainment with the house band (Spitfires - who played out of tune and off balance most of the time) and the jazz band was offered in the Grand Foyer where acoustics are simply inadequate. They were intended to provide some dance music for guests, but mostly delivered tunes for kids to move to. We would be remiss not to mention the annoying piped in music throughout the ship. Lounges and bars: Too few seats in any of the bars for the number of passengers. Quality of drinks was quite variable. In the Cafe, we also noticed that coffee preparation was very inconsistent. This is totally unacceptable when you pay $6.50 for a latte. Celebrity traditions: We miss the special touches that we enjoyed so much in our early cruises: the chocolate on the pillow, the theme music that played at every port departure, the sorbet parade on sea days... We fear Celebrity is cutting too many corners and will soon lose the high rating it currently enjoys. Bad enough they have seriously cut back on enrichment lectures, they are now basically delivering activities to promote their paid services. We have another Celebrity cruise planned this year, but will likely then turn our attention to other cruise lines. Read Less
Sail Date: August 2014
Firstly, I disagree with a lot of the other reviews for this cruise. However, there were areas that could be improved by Celebrity to make the whole experience much better. Food: The food was absolutely excellent, always at a top quality, ... Read More
Firstly, I disagree with a lot of the other reviews for this cruise. However, there were areas that could be improved by Celebrity to make the whole experience much better. Food: The food was absolutely excellent, always at a top quality, that never fluctuated, whether you are in the Moonlight Sonata or a specialty restaurant. Always a variety of different dishes, so you are never bored of the same thing. You always fill full after, but not uncomfortably stuffed. The room-service was also similar. The quality was always at a high standard, and you had a large variety of foods to choose from. Service: The service was always excellent, the staff were always smiling, friendly and happy to help, but at times I did feel there was not the right ratio of staff to passengers. We had a wine waiter who was obviously very busy, and found it difficult to help everyone. However all in all, the staff were excellent as expected. Entertainment: Personally, I believe the entertainment did let it down slightly. A lot of the activities were similar, and targeted at the older generation. In the evenings, the shows were usually excellent, however there were 1/2 fairly boring ones which were more about promoting the individual performer then giving the audience a good time. However, they were usually of a high standard. Cabin: Always spotless, very big especially for a cruise ship, and the bathroom was clean and of a good size, with lots of cupboards to put things away in. We have been on 2 cruises before, but this ship was definitely the best in terms of cabin size and space. Shore Excursions: All were very very expensive. We did an excursion in Malaga and we had more time in the coach then out looking around. Quite annoying that they didn't do a service for every port where they gave you a shuttle into the city. This is apparent as Civitavechia (Rome) is 1:30 hours drive from Rome, so there were no safe/cheap ways to getting into the city (taxis were a lot, and some friends we made on the cruise nearly got pick pocketed on the train into Rome). Weaknesses: The price of WIFI was a lot especially as you had lots of sea days so there was no internet. As well as this, it was extremely slow, and at times didn't worked. I believe Celebrity should give each passenger 30 minutes complimentary wifi each day, especially as it costed so much, and there were passengers like myself, who needed it. More sun beds is an absolute must! On sea days, it got very busy, and by 9 o'clock all the sun beds had been taken. So there was nowhere comfortable to sit and enjoy the sun. The pool areas were always packed with children (understandable as it in the summer holidays), but all 3 pools were just not big enough for the passengers to be able to have a swim in without knocking into other people. Read Less
Sail Date: August 2014
Started our cruise with a night in the Hilton Southampton so we avoided the cramped parking at the dock. We were worried because of the times they sent to us to board, which was three o'clock. We arrived about twelve and walked ... Read More
Started our cruise with a night in the Hilton Southampton so we avoided the cramped parking at the dock. We were worried because of the times they sent to us to board, which was three o'clock. We arrived about twelve and walked straight on to the ship more aless. Not a problem in site. The ship as always was lovely although it has stated to look a bit tired, but the fact it's going into dry dock will sort that out. Our room was very nice, it was as always clean and tidy. It was a bit noisy on docking days because we were at the front of the ship. The entertainment is not always at its best, the acts move around the ship and if you like one particular group then you have to move with them. They also put a Dj on at 11 which is fine on its own but a guy with a elaborate set of drums set up next to him which really would be fine in a night club setting! Then you would see people from 50+ get up and go. The teenagers loved it but again they should have been in the night club, not in the main dance hall. The restaurant was fantastic, we chose to dine at the same time each night and got the same table. Our waiters were brilliant they couldn't do enough for us. We also noticed that the staff ratio had been cut down. We still enjoyed ourselves and would use the ship again.   Read Less
Sail Date: August 2014
The actual ship is typical Celebrity, nothing faddy just a great looking, classy ship. Staff are all friendly and go above and beyond what is needed. On one occasion I asked if they had any tea bags left and one waiter went searching high ... Read More
The actual ship is typical Celebrity, nothing faddy just a great looking, classy ship. Staff are all friendly and go above and beyond what is needed. On one occasion I asked if they had any tea bags left and one waiter went searching high and low even though I said he didn’t need too. We had a lovely suite that was modern, clean and well kept. The room attendants do a remarkable job of cleaning the rooms- maybe a bit too much, it seems like they are there 24 hours a day! The ports were a nice variety of places but we did have to tender in Mykonos and Corfu which seemed to take quite a while. We had already seen Corfu and decided to stay on board that day anyway, might have been a good decision as there was a lot of people still waiting hours after stopping in Corfu to get on a tender boat. We did just one tour to Ephesus (from Kusadasi) which was excellent but quite demanding, it was a long, hot day but very enjoyable. Silhouette offers a huge amount of activities on board but for us it was all about the itinerary and relaxing so we didn’t really take part in extra activities. We did enjoy the music around the ship and we went to the theatre nearly every night and enjoyed most of the shows. An excellent show was Luca Volpe who did a mentalism show, something I had never seen before, we really enjoyed that and thought it was the best show of the cruise. Food was excellent, great choice and quality. They really pulled out all the stops on the last day with special desserts and sweet treats in the buffet. We mainly ate in the buffet but did go to the dinning room a few times when it was really busy in the day and occasionally in the evenings, either option is great and depends on what you like. There is also a large variety of bars and cafes on board, the choice is amazing for a ship. Another lovely cruise on a Celebrity ship. Read Less
Sail Date: August 2014
We flew to London on August 16 from Houston, Texas. We visited London, Paris, and Venice before our August 24th sailing on the Silhouette. We are not new to cruising (10 cruises on Carnival, one on Princess), but new to Celebrity. Our ... Read More
We flew to London on August 16 from Houston, Texas. We visited London, Paris, and Venice before our August 24th sailing on the Silhouette. We are not new to cruising (10 cruises on Carnival, one on Princess), but new to Celebrity. Our party consisted of me, my 16 year old son, and my 11 year old daughter. I'll start with Venice since that is where the ship leases from! We flew from Paris two days early because I really wanted to experience Venice. Unfortunately, I had broken my heel the month before, so getting around Venice was difficult.....plus, it rained. So, I don't feel we got a good feel for Venice. I can say, we stayed at the Hilton with the really neat pool on the roof, however, the hotel was having a private pool party. So, for what we paid, I was a bit disappointed in the Hilton and wouldn't recommend it, Embarkation was smooth. Of course, I was on crutches and also booked a concierge cabin, so we went straight to the front of the line. We were on the ship within 30 minutes. The champagne and mimosas was a nice touch. Having usually cruised with Carnival, I'm not used to all the "specialty" restaurants. This seems weird to me. Part of the experience and value of cruising, in my opinion, is everyone meeting in the dining room every night where the waiters usually put on a show and your dining is included with your cruise price. So, we had ever dinner in the main dining room. I'm going to do a final comparison to Carnival here and then focus on Celebrity. I immediately noticed that Celebrity blows Carnival away in three areas......food, service, and cleanliness. I would say the only area that Carnival has Celebrity beat is with the kids programs and activities. My kids missed the waterslides and such. And the activities on Celebrity for each age group were really "immature". My kids got a good laugh at the daily itinerary for their age groups and chose not to participate at all. Now to focus on Celebrity. Our cabin was on deck 10, the Sky deck, concierge cabin 1122. We could not have asked for a better cabin. It was larger than any cabin I have ever had and because of our location on the ships "angle", we had an extra large balcony. Further, and thank goodness with my injury, we were just a couple of cabins down from the main elevators to the atrium where all the activities were usually going on. Dining: We usually had lunch at the big buffet. It was very pleasant, with floor to ceiling windows overlooking the ocean. There was an incredible selection and I always had a staff member offering to carry my plate around so I could manage my crutches. For dinner, we had Celebrity Select Dining. The first night, when I saw the line, I thought I was going to hate it. But they sat us immediately at a little table (#505) and we instantly fell in love with our head waiter, Aleksander, and his assistant. We learned that all we had to do was let the hostess know what time we would be coming for dinner the next day, and they would have a table waiting. I'm not sure if they are supposed to do this, but we requested and received the same table every single night. It didn't matter if we got there at 8:00 or 9:30, they had the table ready for us. These guys really made our cruising experience fantastic. Sea Days: Surprisingly, it was somewhat difficult to find an empty chair near the pool. People were saving chairs with towels, the typical rude behavior, but regardless, we always found a place. Entertainment: We went to the show in the theatre the first night and it just wasn't for us. We later caught the ventriloquist and he was much more entertaining. The ports: Kotor, Montenegro was surprisingly beautiful. Can't believe I have never heard of this place. We had booked an excursion through the cruise line where we took a banana boat to The Blue Cave for a swim, then on to a small beach. The ride over was really long and we got back to the ship late. I think I would have preferred to stick around the port and explore the town of Kotor, but anyway, live and learn. Santorini, Greece was incredible. I had hooked up with a group of people from Cruise Critic and we arranged two private boats to take us to a private bus to take us to the gorgeous town of Oia. Oh my gosh, the place is heaven on Earth. The most beautiful place I have ever seen in my life. Afterwards, our boats took us to a mineral hot spring for a swim, then back to the ship. In Athens, I had booked the Acropolis tour with lunch. DO NOT DO THIS TOUR. First, we went to the Acropolis. We could not hear a word our guide was saying, We stayed a long time and I was exhausted. Then we got back on our hot bus and went for a few picture stops. We stopped at a hotel for lunch. It looked good, but wasn't. Then it was back on the miserable bus for an hour and 45 min ride to the Temple of Zeus. The whole way there, we passed all these beautiful beaches and I just wanted to scream "STOP". Plus our driver was horrible. He never once offered to help me step down off the bus with my crutches. He was apparently too busy texting. I was never so happy to see a tour end. Lastly was Katakolan. My son and I just grabbed a cab and went to a local beach. It was nice, and gave me a chance to relax. Debarkation went smooth, no problems there. I was glad we had the transfers. So, would I do Celebrity again? Absolutely, but as a couple. I think Celebrity is best suited for couples or families with older children who want to hang out with their parents like mine did. Singles, families with young children, and probably the elderly.....this is not the cruise for you. The staff was incredible, helpful, and engaging. There was only one person at the customer service desk that was less than helpful when I needed to get cash. And the sad part was, although gratuities were included with our fare, I wanted to give something extra to our waiters. She didn't care. The ship is beautiful, clean, and has a wonderful staff. Read Less
1 Helpful Vote
Sail Date: August 2014
Our second cruise with Celebrity. Embarkation was so smooth. We have cruised with different companies but this cruise was port intensive which was the main reason we chose this holiday. The staff were first class, the food was excellent as ... Read More
Our second cruise with Celebrity. Embarkation was so smooth. We have cruised with different companies but this cruise was port intensive which was the main reason we chose this holiday. The staff were first class, the food was excellent as was the entertainment. Overall a super holiday. Negatives were few, one the annoying over selling of speciality restaurants. Secondly, the cabin was in our opinion not well equipped for storage. Overhead storage above the bed was very awkward to access and with only three drawers available these units were necessary for clothes. Not a great design however the bathroom was super with plenty of storage and a great shower. All ports were super except for one. Catania, Sicily we will remember for two things rubbish and graffiti. Shocking! We suggest Celebrity rethink this port. Such a disappointment. Disembarkation was excellent with superb organisation. Would we choose Celebrity again. Definitely yes. Overall, their strengths are excellent, friendly, efficient staff, first class entertainment and superb organisation. Our favourite port was wonderful Dubrovnik, Croatia. Read Less
Sail Date: July 2014
Our family of four have just returned from a totally wonderful cruise on Celebrity Equinox, sailing from Barcelona and ending in Venice. Having cruised in the past with Orient lines , Cunard QM2 and Royal Caribbean, I am very impressed ... Read More
Our family of four have just returned from a totally wonderful cruise on Celebrity Equinox, sailing from Barcelona and ending in Venice. Having cruised in the past with Orient lines , Cunard QM2 and Royal Caribbean, I am very impressed with the product that Celebrity offers. From the moment we arrived on our flight to Barcelona, celebrity staff were there to make out transfer to the ship seamless, from that moment our holiday began. I work in the customer service industry myself and know how challenging it is to attempt to keep people happy, but the staff here do a fantastic job. Considering they don't get a break, thousands of passengers getting off and thousands more getting on, they manage somehow to continue to offer 5 star service. Not a sarcastic comment, a sigh, a roll of the eyes etc. etc. was observed throughout our holiday. What an amazing bunch of people. I didn't come across one member of staff that was British , maybe that is their secret, when we cruised with Cunard on the QM2 the staff ( lots of British ) were hideously unwelcoming, the difference is unbelievable. The entertainment manager Josh was just wonderful and the shows were great, they have a fabulous acrobatic pair who do the most spectacular act. I can't fault any part of the holiday, the Celebrity staff absolutely made it for us. The food in all of the restaurants was divine, we purchased the classic drinks package which we were completely satisfied with. All in all, a fabulous holiday and we will definitely be booking another Celebrity cruise for sure. Read Less
Sail Date: July 2014
It was our first cruise, and we now love cruises. I think being on Celebrity Equinox had a lot to do with it. We are a relatively young couple for cruising 30/32 and we were worried we would find it boring, but we loved every minute of ... Read More
It was our first cruise, and we now love cruises. I think being on Celebrity Equinox had a lot to do with it. We are a relatively young couple for cruising 30/32 and we were worried we would find it boring, but we loved every minute of it. We booked an aqua class room 1533 and we were so glad we did. Blu was OK for dinner (tip: always get thew New dish being offered that evening, the classics can be hit or miss), we loved the other 3 restaurants more. We really loved Blu for breakfast, it was nice to have a big meal on board before before leaving the boat on port days. Also being able to board early, having our bags early, and being able to get off the boat around 9:30 were well worth the extra $$. The boat is extremely modern and luxuries, just as their brand tag line professes. It's like staying at a 4.5 star resort. We found variety of bars to be fun with Ensemble Lounge being our favorite. The bartender there, Alexandr, was so pleasant and after the first night already had our drinks memorized. There was an issue with the pool "pop-up" bars floating boose (using lower shelf gin in top shelf bottles), but I think that was because it was a charter cruise and these bars don't normally exist, still at $10/drink they should give people what they order. We only tendered one day, Monte Carlo, which made port days extremely easy. All in all I give the boat 5 stars and the staff another 5 stars. The food I give a strong 4 stars, with Blu, Main Dining, and Buffet getting 3 stars, and Silk Harvest, Tuscan, and Morano getting 5 stars. The pool areas are bigger than I expected and never had a hard time getting seats. The lawn area was pretty but I felt having the glass blowing was a waist of space. I think the changes on Reflection, having the restaurants in it's space is a far better use. Read Less
Sail Date: July 2014
Embarkation was efficient & cabins were available around midday. This was my second cruise the first was with Royal Caribbean 2 years ago. The interior of the ship is beautiful & our cabin was spacious with a balcony on the 9th ... Read More
Embarkation was efficient & cabins were available around midday. This was my second cruise the first was with Royal Caribbean 2 years ago. The interior of the ship is beautiful & our cabin was spacious with a balcony on the 9th deck. The room was spotless with a lovely comfy bed & great air conditioning.The weather wasn't great so the location of our cabin at the front of the ship meant we had some rocky nights. Our cabin steward was excellent and was always very attentive. The gym, solarium etc were of a high standard. I had booked select dining which I prefer especially when travelling with a teenage daughter who takes all night to get ready. I found the food a little disappointing not so much the meat/fish but the accompaniments which were really bland. The steaks were also hit & miss. I had expected better entertainment on a ship of this calibre especially when the president was on board, not that we ever saw him. The staff throughout the ship were friendly. The pool area wasn't maintained as well as other public areas on the ship with empty glasses, crockery etc left lying around. Porto Torres was a really disappointing port of call & makes one wonder why it was included in the itinerary (perhaps cheaper docking fees ??) I met really lovely people on this cruise which made the holiday. Would I travel with celebrity again - Yes but would need to ensure the ports of call are acceptable PS. I didn't get a survey form to complete from Celebrity which was supposed to be e mailed within 7 days Read Less
Sail Date: July 2014
A group of 6 of us including two 17 year olds and their grandfather, recently cruised with Celebrity for the first time having previously cruised many times with various different cruise companies including Silversea and Cunard. In the ... Read More
A group of 6 of us including two 17 year olds and their grandfather, recently cruised with Celebrity for the first time having previously cruised many times with various different cruise companies including Silversea and Cunard. In the main we had a wonderful cruise and found the staff very helpful especially in the staterooms where we had a few personal issues that were handled efficiently with complete discretion. The food was excellent in the speciality restaurants however there were no table service restaurants open for lunch any day with the exception of the one day that we are at sea and this was the single reason that we will probably not travel with Celebrity again. When we are on our holidays we love to dine out for lunch and eating in a buffet restaurant is not what we were expecting on a ship of this calibre as we have never experienced it on any of the other cruise lines. As a result it meant that my father (who is incapcitated and uses a wheelchair) decided he would prefer to disembark and dine in a restaurant locally causing him unnecessary inconvenience. The other issue was that the wifi was extremely expensive and I think this is something that ALL the cruise lines need to consider because it is not a nice thing to do to guests who have already paid a substantial amount of money to travel with them! We also needed to use the medical centre for a simple issue that merited 30 minutes and we had no x-rays, bloods or medications along with an extremely unpleasant nurse and were billed $475! On a positive note the entertainment was good and as I mentioned above they do have a wonderful crew , many of whom have worked with them for years which is a very good sign. Read Less
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