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6 Helpful Votes
Sail Date: July 2016
We had a wonderful cruise experience on the Celebrity Equinox. Embarkation in Barcelona was very fast, maybe 10 minutes total from arriving at port to being greeted on the ship with a glass of champagne. All staff were extremely friendly ... Read More
We had a wonderful cruise experience on the Celebrity Equinox. Embarkation in Barcelona was very fast, maybe 10 minutes total from arriving at port to being greeted on the ship with a glass of champagne. All staff were extremely friendly and helpful, cabin steward and dining room staff especially attentive. Meals were all very good, we ate breakfast and lunch at the buffet in Oceanview Cafe with a wide variety at each meal. Dinners at the Silhouette and we had the select dining but had the same table and staff most evenings. Cabin was a nice size and good storage space as was the balcony which had two reclining chairs and foot rests. Was a port intensive cruise so did not take advantage of the shows but lobby and pool entertainment was very good and enjoyed the blown glass shows. Nice variety of shops. Guests were nicely dressed in the dining rooms, much more so that on Caribbean cruises. Lots of families on board and saw little of the children but did see them engaged in some organized games and activities. Enjoyed ports, be prepared for very long days for excursions but well worth it. We did some Celebrity excursions and also booked some private depending on our interests. It was very hot and humid and it was nice to arrive back at the ship and be great with cold drinks and chilled facecloths, very nice touch when arriving back. The ship was easy to navigate and though big not overwhelming. We look forward to another cruise on the Equinox and hope to see the wonderful staff that provided service on this cruise. Read Less
20 Helpful Votes
Sail Date: July 2016
We have previously cruised with Seabourn (excellent, but expensive) and Silversea (not at all good and expensive) and we had also taken a cruise around the Caribbean with Celebrity which we thought offered the best value for money. The ... Read More
We have previously cruised with Seabourn (excellent, but expensive) and Silversea (not at all good and expensive) and we had also taken a cruise around the Caribbean with Celebrity which we thought offered the best value for money. The Ship Reflection is excellent. Its new, clean, modern and spacious. No complaints at all with it. The food quality is excellent across the board (perhaps not the Mast Grill....) Service in the restaurants is also excellent especially the Blu Restaurant which managed to blend friendliness with efficiency very well. Service elsewhere was mixed, ranging from mediocre to down right rude i.e first day, first cocktail of the holiday we requested 2 Mojitos from the pool bar. We were told NO, then bartender muttered something under his breath. We didnt hear (I have excellent hearing), he then shouted as loud as he could and in a foreign language, something that we figured out meant, he had no mint. The ship had no mint from day one to day 3 I think! Our butler was sweet and helpful but overworked. We hoped to be able to take advantage of the unpacking service but he didnt make it to our cabin to greet us until hours into the cruise, we'd already had to unpack ourselves by then to go to dinner. We found out later that he had 12 suites to attend to. Thats too much unpacking to be done by one man in the first hours of the cruise. Luminae, special restaurant available only to suite guests and as an extra cost to regular guests was a bit disappointing. Lovely staff, dont get me wrong but we had an evening where we dined with some friends there. The restaurant was 70% full, mostly couples all dressed smartly (its expensive to dine here) One family group had wild children running along the leather seating and wrapping themselves in the curtains whilst trying to see if they could lift their feet off the floor, whilst the Father used his phone to broadcast live TV to the restaurant. We asked the Maitre'd if something could be done. The answer was that these guests were part of a large party staying in many of the top suites and therefore they didnt want to upset them. You can imagine how thrilled we were I love children, I have no problem with children in the best of restaurants, hotels whatever.....as long as the parents are responsible......or made to be. There were 500 children onboard I believe and a few were out of control. The adult only pool had children in it that the pool staff ignored on the rare occasions that said pool staff were present. The decks were strewn with millions of cheap looking sunbeds which, had I been interested in sunbathing, would have been annoying because at any given time of the day only 20% were occupied whilst 80% lay empty with a bag or a book on them to reserve for whenever the owner chose to return. No monitoring of this habit seemed to take place despite rules saying otherwise. The whole beverage pack issue is a complete mess.....we had friends on the classic package that thought this would cover their needs but it didn't (sparkling water isn't classic...). Our premium beverage package didn't cover all the wines served by the glass, and if we wanted a bottle of whatever was served by the glass then we had to pay for it as though we didn't have any package at all (but could still get 6 glasses of the same wine without additional charge!). We were invited to give feedback after the cruise but presumably because we live in Hong Kong, Celebrity decided that we must be able to read Mandarin despite all of our dealings with them to date being in English. We don't read Mandarin but "incompetent" translates well into most languages.... Fortunately we took all of our paperwork with us because we had to remind them of what was included in our package and they insisted on seeing it "in black and white" on their paper before they accepted what we told them- not good. The cocktail waiter on Day one in Michaels Club candidly admitted he didn't know how to make cocktails- typical of poor customer service experienced in parts of the ship (not all parts but some) Onshore excursions. If you are confident in booking privately from home before you leave you will find the same tours MUCH cheaper. Read Less
1 Helpful Vote
Sail Date: July 2016
Overall we had a great experience with Celebrity cruise. All the staff was very helpful and friendly, our room attendant (Alfred) was exceptionally helpful. The aqua class room was very comfortable for 10 days we were on board. There ... Read More
Overall we had a great experience with Celebrity cruise. All the staff was very helpful and friendly, our room attendant (Alfred) was exceptionally helpful. The aqua class room was very comfortable for 10 days we were on board. There entertainment was excellent, we truly looked forward to the evening entertainment. Sue is an excellent cruise director and connects well with everyone. The ship layout was very beautiful and easy to get around. The food was okay not the best. The service in the Blu restaurant was a little slow, so we got used to going there a little early if we wanted to go to the show. The restaurants that were charging we felt were a bit expensive, for the food that was served. The package for photographs was a great deal. All the excursions we took were great. We would have had a 4 star experience if only at the end they would have been more helpful in returning the jacket we left behind in our closet, which was worth over $2,000. The customer service was not very helpful for lost and found, we were told, they would reach out to us in 48 hours several times but not once did we get a callback from celebrity cruise customer service. We did not get any email response on inquiry and had to call to address our issue several times and therefore we were very disappointed to lose such a valuable item, especially when we know we left the jacket in the closet of our room. Furthermore, the site has no reference on disease control on lost and found items. Read Less
12 Helpful Votes
Sail Date: July 2016
Chose this because I researched best Med cruise and this came out tops. The ship was very nice(have previously done two cruises with Royal Caribbean on the two newish huge ships). The bar areas and the central area of the ship are ... Read More
Chose this because I researched best Med cruise and this came out tops. The ship was very nice(have previously done two cruises with Royal Caribbean on the two newish huge ships). The bar areas and the central area of the ship are darkish and dim in lightening. Our cabin(balcony) was lovely as was Michael who looked after us. Room nearly always done by the time we got back from breakfast. Food was very good mostly but slightly warmish as opposed to hot which one would expect i support when catering for such high numbers. Enjoyed the evening dinners in the main restaurant and the service was great. The excursions were astronomical in price and annoyed that they charge my 15yr old son full price including entry to the Acropolis which according to the entry ticket was free for kids under 18. Not impressed and went back to request the 20 euros back which they denied me. They even got a supervisor down who also argued some point that made no sense. Where is the adage that the customer is always right?? Would not book one more trip with them but would cruise again with them. My only other criticism was the bar staff, cold and rude in their service(certainly not deserving of the obligatory 18 percent gratuity). Apart from a couple of them I found them all very unfriendly and hard to get a drink at the bar(forget about service at the tables in peak times). Next cruise I will suspend the gratuities as lots did and pay them to deserving people at the end. Read Less
4 Helpful Votes
Sail Date: July 2016
Just returned from the Adriatic Sea cruise to Venice, Croatia, Rome, Livorno all in Italy, then Toulon, France and Barcelona. We were in Aqua Level, 11th floor and well worth the price of going Aqua. We took the water bus to Burano ... Read More
Just returned from the Adriatic Sea cruise to Venice, Croatia, Rome, Livorno all in Italy, then Toulon, France and Barcelona. We were in Aqua Level, 11th floor and well worth the price of going Aqua. We took the water bus to Burano (from Venice). Well worth the trip to this lace making island. Colorful homes, laid back environment, small island and not crowded. Venice is unique with all the canals, we did not take a tour but walked, and walked some more. In Dubrovnik, we took the bus (thru Celebrity) to the old city and walked the wall around the old city. Also did shopping in the old city (filigree jewelry is their speciality). In Rome, we took the Eternal City tour. Great tour with super tour guide. Rosa works at the Vatican so she was able to give us lots of information during our Vatican tour. Did not go into the Colosseum but walked around it which was enough for me. Mega people waiting in line to get in to the Colosseum. In Livorno, we elected to take the train to Florence thru Celebrity. Florence was beautiful, crowded like all the stops we had made, except Burano. The guide that took us on the train showed us the town square (the Duomo) and then we were on our own. In Toulon, we took a walking tour to Aix-en-Provence. Guide was very good and we had an hour on our own. This was a leisurely tour as the town isn't that large. When we arrived in Barcelona we took an extra day on our own to discover the city. We took the hop on hop off bus and saw the city. For sure you have to stop at the Sagarda Familia (what a wonder). Hop on hop off bus is a great way to see the city because you can get off and look around and then get back on. We rate the cruise 5 star, from the ship itself to the tour options. Food in BLU restaurant was excellent, along with the waiter and assistant. Entertainment in the main theatre each night was very good. In any trip one takes, you find some negatives, such as waiting for the bus to get back to the ship in high heat, no A/C in one train car but that happens wherever one goes. Staff on ship was excellent. Would recommend this trip to anyone. Also recommend you book your airfare thru Celebrity, via Choice Air. When we arrived in Barcelona, our Air France flights were cancelled because of a strike. Choice Air did all the work on booking us back to the US with no added expense to us. One item we didn't do, but wish we would have is to book our hotel thru Celebrity since we arrived a day ahead in Venice and stayed one night in Barcelona. If we would have booked thru Celebrity, our transportation to and from the hotel/airport, would have been arranged. We didn't have a problem getting cabs but in hindsight, I would use Celebrity for all arrangements. Read Less
10 Helpful Votes
Sail Date: July 2016
We chose this cruise because of the itinerary, it was the only one offering Venice, Rome and Barcelona. We booked a sky suite and really enjoyed the perks of the suite class. We embarked very smoothly in Venice and took the Celebrity ... Read More
We chose this cruise because of the itinerary, it was the only one offering Venice, Rome and Barcelona. We booked a sky suite and really enjoyed the perks of the suite class. We embarked very smoothly in Venice and took the Celebrity service from the airport. It was very well executed. The staff on board the Constellation were all very friendly and extremely helpful. Our room was kept absolutely spotless. The sofa and chair in the room were a bit worn but the bed, linens and patio furniture were excellent. Our room was on deck 6 and there was no bothersome noises coming from the hallway, other rooms or other places on the ship. We ate in Luminae almost every night. The wait staff and sommelier were outstanding and the food was excellent. The Constellation staff worked very hard seeing to every single detail. They sent staff into town on the shuttles with signs so they were available for questions and help through out the day. When arriving back at the ship in the heat of the day, staff were standing outside offering ice cold towels and cold fruit infused waters. While sitting around the pool a waiter came around with cups of sorbet for everyone to help cool off. We had a premium beverage package and it was great not having to think about what we were ordering. We enjoyed the martini bar before dinner and never had to wait to be served. We enjoyed every port. Dubrovnik was absolutely beautiful, we took the ship shuttle to town and then hired a spur of the moment private tour in an electric vehicle and saw amazing sights. Civitavecchia, we hired a private driver in advance and saw a tremendous amount of Rome. Livorno, we hired a private driver in advance and were able to see Pisa, Florence and Tuscan Countryside. Toulon, we took the ship boat shuttle to town and had a self guided tour. Lots to see and very easy to accomplish on your own. Barcelona, we extended three days and had a fantastic time. We took an excellent half day group tour from the ship, around town and finally drop off at our hotel. The city is very tourist friendly and easy to navigate by foot. We are already talking about our next cruise and I am hoping it will be on the Constellation. The ship is not new but with only 2,000 guests it is the perfect size. We never had to wait in long lines to get off the ship at ports or to order a drink or coffee at the excellent coffee shop. Read Less
21 Helpful Votes
Sail Date: July 2016
We chose to sail again on Equinox mainly because of a great cruise we had 3 years ago and a good sailing on Silhouette in April this year. Sadly this once great ship has like many under the RCCL umbrella sank into the budget grouping. ... Read More
We chose to sail again on Equinox mainly because of a great cruise we had 3 years ago and a good sailing on Silhouette in April this year. Sadly this once great ship has like many under the RCCL umbrella sank into the budget grouping. I would mention at this stage that a ship has to be really really poor in our opinion for us to post a review. I tried reaching out to the Hotel Director to give some constructive feedback and was contacted by the Restaurant Manager and the F&B Director. Both gave me assurances that things would improve dramatically but unfortunately they did not. I think that the crew and Management of Celebrity Equinox should perhaps realise that the guests on their ship spend vast amounts of money to vacation on their ship and to some its the trip of a lifetime. With this in mind they should perhaps realise that guests have an expectation to be treated like guests and not like "Cash Cows" and to be looked down upon by the majority of the food and beverage department. Food. The food on this ship is extremely poor. We ate a few times in the main dining room which was very poor indeed with limited menu changes. I realise that it must be difficult to cook for so many guests at one time but if you are offering this service then you should be able to execute the service and deliver a high quality food offering. Sadly the Silhouette dining room does not. Instead you are presented with look warm food that has obviously been left under heat lamps, steaks that are of a poor quality and overcooked, desserts that are obviously "bought in" and portion sizes that my 6 year old son would still be hungry after---cost cutting at its very best. We then decided to eat in the speciality restaurants and nothing really improved. Tuscan Grill Filet Mignon not cooked properly, side orders dripping in oil, onion soup very poor etc etc. Ocean View Cafe is a disorganised disgrace. There is no reason at all that the food should be so so bad. It is practically inedible. The staff in this area with 2 exceptions look and act like they just don,t want to be there, especially the bar staff who are just so disinterested in offering anything remotely like service. The Carvery offerings especially the beef are simply dreadful. Breakfast is hit or miss. All in all its not a good place to be. Room service was not available for the first 48 hours of the cruise then we managed to place an order. I would say that it was average. Service. Whilst the food is dreadful, the service in the dining rooms is generally good with the exception of the Tuscan Grill where we witnessed several crew members eating and drinking in the restaurant and getting all of the service whilst diners including ourselves looked on with empty glasses and dirty plates on the table. Service at the bars as previously mentioned is no existent. The Deck Bar staff are bordering on being rude whilst having no concept of how to manage a busy bar. Glasses are filthy as they are left to dry in the sun after being washed in a dirty glass washer. There are no bar servers at all on the solstice deck and they are generally to be found "moaning" behind their respective bars on deck 12\14. On a slightly more positive note the service in Cafe Al Bacio is stunning. Very very attentive and personable. I would suggest that the staff from here are deployed to other beverage areas of the ship. In terms of the drinks packages on the ship, we had a classic package included in our reservation (we did not ask for one or pay for one) the Bar Staff have this mentality of giving you the least amount of drinks they possibly can. We like a drink on holiday (who doesn,t) and tried ordering 2 drinks at the same time--1 for my wife and 1 non alcoholic drink for my son. As we had only brought 1 stateroom card as most people do we were told emphatically that we could order only 1 drink with 1 card even though they could obviously see that all members of our party had the drinks package. A small detail perhaps but one that annoyed a lot of guests on board. Cabin. We chose a sunset deck cabin on deck 6, which was very pleasant and was very well maintained by our cabin steward as they normally are. Our 1 concern was that we were being charged for drinks from the mini bar that we did not drink--slightly bizarre and we think this was based upon drinks we had brought to our cabin from the deck bars. Read Less
1 Helpful Vote
Sail Date: July 2016
We did a 2-B-2 cruise on Equinox July-August from Rome to Barcelona and back. The cruise was absolutely lovely and so close to luxury you can get in a ship for nearly 3000 passengers and affordable price. The ship is in beautiful shape and ... Read More
We did a 2-B-2 cruise on Equinox July-August from Rome to Barcelona and back. The cruise was absolutely lovely and so close to luxury you can get in a ship for nearly 3000 passengers and affordable price. The ship is in beautiful shape and the staff were most of the time effective and courteous. Check-in in Civitavecchia went extremely smoothly as least for the select members of Captain Club. It took less than 15 minutes from handing out the bags to have a glass of sparkling inside the ship. Only problem, as usual in this port, was to get from the railway station to the terminal. There were no taxis available so we took the shuttle to the port and the second to the terminal with all the bags. That went still good but is not exactly a luxurious start for a cruise. The selling of beverage packages is noticeable but don´t let it disturb you. A simple no thank you will do. We did though upgrade our classic package to the premium. The Oceanview cafe was surprisingly quiet in the first day. Sail-away from Civitavecchia is never a highlight of a Mediterranean cruise but was still nice. The first night in the Silhouette Select dining was a bit chaotic as always but easy compared to many other cruise lines. We ate every night in Silhouette Restaurant when not having a dinner in special restaurant. The lovely lady in the door rather quickly learnt where we wanted to be seated after telling her that and the always got a table by Jonathan after that although some night were needed to wait 5-15 minutes. That is still acceptable when remembering the idea of select dining. In two weeks they thought learnt first in the last night that we wanted to have one English and one German menu. The dishes were delivered in the wished order (we always have several starters, sometime a main course pasta as starter as well) which not always happens in other cruise lines. The quality of the food has gone down maybe a bit and there were no gourmet delights but it was always nice. The somelier learnt also quite quickly to fill in the wine glasses in the right moment. The Oceanview cafe offered either no highlights but was edible. The food seems to be quite similar in the lunch and it tends to gets a bit boring in two weeks. We had a look on the dinner buffet as well and it was somewhat disappointing. There were almost every time enough bar staff to bring the drinks as well. Only on some days the cafe was full but still managed always to get a nice table. We visited the Tuscan grill twice. First time was better but it still up to the choices you make from the menu. The quality of the food was not spectacular but the portions were bigger and better than in the MDR. The atmosphere and service is of course more attentive. The Silk Harvest, the Asian restaurant, was a bit disappointing. Everything seemed to be too deep-fried for our taste but it was still a nice change. Murano was not as snobby as it was in our last cruise which was good. Before it was allowed to have only one appetizer and a main course, now you could have as many as you wished. Once again: no gourmet, but better than we others. It was still the only restaurant there I needed to send the portion back while the fish had absolutely too much salt. The problem was dissolved once again promptly and friendly. The wines were nice and with premium package you always pay only the difference when choosing a wine more than 13 USD/glass. Bistro on five was nice for the lunch. It was also the last possibility to have it before it changed into a sushi restaurant. Martini bar is our favorite. The staff was effective but not as entertaining as in some previous cruises. The world class bar was almost quite empty as they don´t cater the classic package at all. The lady in the bar was effective but once again not personally friendly. The pool bars seemed to concentrate on giving out the drinks, not being especially friendly. The guy in the slush bar never said a word but we heard him singing so there was nothing wrong with the voice. Otherwise the concept of Slush is a bit strange. Overpriced frozen drinks were good but served in a horrible throw-away beer mug. And the appearance of Slush could not be less inviting. The singers and dancers were extremely professional but the signature shows Topper and Elysium a bit strange. I guess we haven´t had enough drinks to get into the colorful dreamworld of the makers. Problem is that the shows on Celebrity seem to be too early for the Mediterranean people. If you are eating 20 o’clock you should see the 19 o’clock show. After the dinner there is not too much entertainment left. Sky lounge is not that lively and there was only one pool party per cruise. Read Less
3 Helpful Votes
Sail Date: July 2016
The cruise we went on went to many different ports. That is why we selected it. We have cruised with Celebrity in the past and they really know how to handle so many people. Getting off and on in all the ports was seamless. The food ... Read More
The cruise we went on went to many different ports. That is why we selected it. We have cruised with Celebrity in the past and they really know how to handle so many people. Getting off and on in all the ports was seamless. The food was great as was the staff. The only room for improvement was around the pool, they need more waiters Getting drinks sometimes took more than 20 minutes. And they need more individuals working at guest relations. The lines were always too long. The Assistant Cruise Director Tyler, was terrific! He was in our public meeting area during our disembarkation. It was the most fun I have ever had during a disembarkation. He entertained the crowed and kept us laughing! Definitely a future shinning star for Celebrity! Would definitely take a Celebrity cruise again. They really know how to do cruising! Can't wait for our next one! Read Less
7 Helpful Votes
Sail Date: July 2016
We were a group of 8 adults, myself and my husband, our 2 daughters together with their boyfriends and my parents. After 3 nights in Rome we boarded the Celebrity Reflection and we just loved the ship from the moment we got on. Me and my ... Read More
We were a group of 8 adults, myself and my husband, our 2 daughters together with their boyfriends and my parents. After 3 nights in Rome we boarded the Celebrity Reflection and we just loved the ship from the moment we got on. Me and my husband went exploring on the first day and eventually found our daughters and their boyfriends (all in their 20s) in the games room which they loved. All the staff were amazing and couldn't do enough for you. The food was really good in the buffet and the main dining room. Each evening in the main dining room my one daughter who is allergic to nuts and my other daughter who is vegetarian were able to order their food for the following night (this was mainly for the nut allergy). Unfortunately there were a few mix ups, especially one night when my daughter's food arrived with an almond slice sitting on top of it. This was quickly rectified though. We never had any problems getting a seat in the buffet restaurant. The entertainment was really good. We went to all the shows in the theatre which we really enjoyed, although depending on where you sat it was sometimes really loud. We also went to the silent disco which was absolutely hilarious. Another night there was a barefoot party on the lawn, which was really good. The only problem with the entertainment anywhere apart from the theatre was that it was always in locations where, unless you were standing at the front, you couldn't see. This seems to be the way that a lot of the cruises are going now and I can't understand why they don't go back to having a show lounge where everyone could see and you could have a good dance. We did a few quizzes and these were good fun. On the days at sea we weren't able to get a sunbed anywhere near the pool where all the entertainment was happening so we weren't able to see this. On the 2nd sea day the only beds we could find were at the front of the ship where it felt like you were sitting in a force 10 gale. We ended up sunbathing on the lawn, which was quite nice as there was piped music up there. In Messina we just walked into the town and watched the clock chiming. I really wish we had gone to Taormina as this was quite boring. In Mykonos we walked into town and had a look around the beautiful narrow white streets, walking to the windmills. We went back to the ship for lunch and then walked to Agios Stefano beach just over the hill to the left of the port. In Kusadasi we got a Taxi to Ephesus and the Virgin Mary's House which cost 20 euros each. Well worth it. We then walked around Kusadasi and did lots of haggling. In Rhodes we looked around the walled town and then went to Elli Beach where there is a diving board. It was fascinating watching the youngsters doing all sorts of back flips etc off the board.. In Santorini we caught a boat round to Oia. The trip included a coach up the hill from the port and then when you've finished walking around Oia it included a coach back to Fira. From there we walked down the steps back to the tenders (nightmare dodging the donkeys and trying not to slip on the steps). In Athens we had booked a tour with Piraeus Express Bus which was wonderful. Our tour guide Anna was so lively and we saw all the sites. In Naples we had booked a tour in Napoli Sotteranea, underground caves and tunnels that used to be used for storing water and were then used as bunkers during the war. Our guide here, Fabio, was excellent and was really funny. Last year we sailed on a Princess ship for the 2nd time and thought that things had really gone downhill, but this was our 2nd time on Celebrity and it is still as good as I remember it. I would thoroughly recommend this ship to anyone thinking of taking a cruise. Read Less
9 Helpful Votes
Sail Date: June 2016
My partner and I booked an 11-day cruise on the Celebrity Reflection on June 27, 2016. The Cruise was out of Rome. We spent 5 wonderful days in Rome. Since we were traveling with several bags, we like to make life easier and took the ... Read More
My partner and I booked an 11-day cruise on the Celebrity Reflection on June 27, 2016. The Cruise was out of Rome. We spent 5 wonderful days in Rome. Since we were traveling with several bags, we like to make life easier and took the Celebrity transfers from the Rome Crown Plaza (city pick-up) to the Port (and return to airport) which is at least an hour from the city. This is the best money we spent. We then boarded the Reflection for our 33rd cruise. Embarkation was fast and easy. The Celebrity Representatives were courteous and efficient and we were onboard within 20 minutes. We went to our mid-ship balcony cabin on Deck 8 (Vista Deck) where we were greeted by steward, Bernard. He was wonderful throughout the entire cruise and took care of all of our requests. Our next stop was the Opus MDR to check on our table for dinner. We chose not to make reservations for dinner in the specialty restaurants, as we usually do, because the prices have gone up to $45PP, which we felt was a bit too high. Celebrity had several discount promotions, over the course of the cruise, as others obviously felt the same way. We had late seating in the Opus Dining Room (traditional dining), and our table was centered in a lovely area of the lower level. After lunch, we went back to our cabin and our luggage had already been delivered, so we unpacked and were set for the cruise. After Muster Drill, we met some of our fellow Cruise Critic members at the Mast Bar overlooking the pool for a Sail Away Party. We had a great turnout. The next day was a sea day and Celebrity hosted a party at the Lawn Club Grill for our Cruise Critic members (we had 103 members on this cruise). Seven Officers including the Captain attended. Dining Room/Buffet We were fortunate to have a nice table for 8 with Enrico as our Waiter and Milan our Assistant Waiter. They did an excellent job and were happy to bring you whatever you wanted. The food in the dining room was very good to excellent. They had Prime Rib, Medallions of Beef, Lobster Tails, Rack of Lamb, as well as fish and chicken dishes etc. Don't miss out on the Escargot and Wild Mushroom Soup. We had previously noticed that one of our favorite waiters that had been promoted to Maitre’D on another ship and was now the Food and Beverage Manager on the Reflection. His name is Srdjan Prastalo. He was so surprised to see us and we were so proud and happy to see him. He took wonderful care of us the entire trip. We saw him and all the other Officers many times during the trip. They were always visible and easily accessible to passengers. The crew appeared to be a very happy crew and it certainly showed. We also were introduced to the Hotel Director Niyazi Korkmaz. He was absolutely wonderful. We were at several Captain’s Club events with the Officers and it could not be nicer for passengers. We were pleasantly surprised when we (and three other couples) received an invitation from Niyazi to dine with him and the Captain’s Club Hostess Marlene, who by the way did a fabulous job. We had dinner at Tuscan Grill. The food was excellent and we highly recommend it. The service was fantastic. My partner had the Goat Cheese Souffle and I had the Lobster Fettucine. My partner then had the Filet Mignon and I had the Rib Steak both were beautifully prepared. We also had several side dishes, red and white wines and desserts. It was a magical evening. The buffet was generally good to very good. They had an abundant selection of various ethnic foods for all palates. They also had wonderful salads, pastas, stir-fry’s, etc… Pizza and burgers were very good and always available. A variety of ice cream and toppings were also available in the buffet area. Entertainment We only attended two shows in the Reflection Theater. The reason was that practically all of the shows were at 7:00PM (late seating passengers) and 9:00PM (early seating passengers). We personally prefer shows after dinner not before. We are on vacation and don’t wish to rush. We hope that Celebrity will go back to the old schedule of 7:30PM and 10:30PM for shows. Many passengers we spoke with felt the same way. This could be the reason the shows we saw had relatively small audiences. One show was with violinist Kateyna Sychova. She is amazingly talented and we really enjoyed her performance. The other was a production show, a long string of musical numbers taking place in a bar or saloon setting. There seemed to be no rhyme or reason to the show. We felt there was a lot of talent going to waste on a bad show. Many activities took place in the Grand Foyer with various entertainers throughout the day, etc. The Officers were very visible and mingling with guests, which says a lot about the tone set by Captain Apostolos Bouzakis. He was extremely personable and sets the stage for a happy crew with great morale. Bars/Disco/Casino There were several other venues for entertainment-- the Martini Bar is a great gathering place overlooking the Grand Foyer. Our favorite bar was the Sky Lounge when from 5:00PM to 7:00PM serves as the Elite Lounge. Our favorite bartender was Dario, a personable young man from Sicily. He did a wonderful job at the bar and at night in the disco. We also ran into another bartender we have been on several cruises with -- John from Columbia who also did an excellent job. At night, Sky Lounge becomes a Disco. DJ Arias was outstanding. He is creative and actively involved his guests. He selects music to fit the crowd unlike many DJ’s on other ships. At the Casino, Black Jack tables were busy and amount to play was $10 or more per hand. They also had Three Card Poker, Caribbean Stud, Let It Ride, Dice, etc. I felt Celebrity should have $5 tables on a ship, as Three Card Poker would become $30 a hand to play. Therefore, I did not play any table games this trip. My partner plays slots, which were all plain vanilla and not interesting or loose. An upgrade in slots would be appreciated. Cruise Stops/Excursions Santorini - We had been there a few years back, so we did not book an excursion. After the rush, we took the tender over and caught the funicular to the top. After exploring the town and shops, we stopped for a cold Mythos beer. It was just beautiful. Athens- This cruise initially was to stop in Istanbul, but because of the unrest, it was replaced with an overnight in Athens. We were in Athens several days last summer. We love the people, the food and the rich history of the city; excellent stop. We used their subway and bus system to get around. You can buy a multi- day ticket too. Mykonos- This was our day of rest. After a hearty breakfast on board, we took the shuttle bus to the edge of town, then the local bus to Elia Beach (clothing optional). After several relaxing hours, we returned to town and did some shopping. Kusadasi- This was our second trip to Ephesus and a must see. This time our excursion took us to the Terrace Houses where the wealthy citizens lived. This is one of the most fascinating places on Earth and dates back to 200 or 300 B.C. We were amazed that they had running water, public toilets, underground sewers, terra cotta pipes, lead nails (unfortunately), a two story library and a theatre seating 20,000. This can also be combined with a trip to the Virgin Mary’s final home which was lovely and a very religious experience for many. Bodrum- It is a lovely seaside resort with a beautiful castle. There is lots of shopping and restaurants. Some people from the ship booked yachts for the day. We would definitely like to return in the future as it was warm and inviting. Chania (Crete)- We took the city shuttle bus into Chania and had a beautiful lunch down by the waterfront. We also did some of our shopping here as, the prices were generally fair and the merchants friendly. Naples – We booked a tour to Pompeii which we had been to before, but continues to fascinate us. We absolutely recommend this as must see, but do it on a morning excursion, as it can get hot and crowded in the summer. Service The service overall was very good to excellent. There were some wonderful standouts on the ship, as noted above, and they were rewarded accordingly, beyond the daily automatic tips. Additionally, as my Partner had an unexpected medical issue onboard – Dr. Alberto Berrio and his staff were outstanding. They took care of my partner and monitored him during the trip. Miscellaneous Overall, it was a wonderful trip and we highly recommend the Celebrity Reflection. The layout of the ship is generally good though I would recommend being mid-ship as they only have 2 elevator banks. Trip Home We chose the Celebrity Transfer to the Rome Airport (as mentioned earlier) and all went smoothly. We look forward to a Caribbean cruise on Celebrity next Spring. Read Less
5 Helpful Votes
Sail Date: June 2016
we chose this cruise for our family of 7 because we had been on reflection in Mediterranean two years earlier and loved if much more than r.c. or Norwegian or Holland, all of which we had tried before. This ship's reviews were not as ... Read More
we chose this cruise for our family of 7 because we had been on reflection in Mediterranean two years earlier and loved if much more than r.c. or Norwegian or Holland, all of which we had tried before. This ship's reviews were not as favorable so I went in with less expectation, which helped but overall, would have to say that this ship does not compare to the reflection, in style and elegance, etc. What was more disappointing was that the staff was not nearly so friendly. We hardly had any staff engage with us, as they had on the trip 2 years earlier. We didn't have any particularly rude service but no one acted as if they were happy to see us, or to assist, etc. We had been told that concierge class was a step up and we saw no benefit to that whatsoever, some awful canapes every day that we couldn't eat and a bottle of champagne on arrival. in 2014 on reflection, we were permitted to bring wine on each day, up to 2 bottles per room. This time, expecting that, we were told, only on the embarkation day. We had drink package so it wasn't a big deal, but had enjoyed the wine in the room from each port so that was disappointing. Food was okay, didn't use any specialty restaurants. Entertainment was, again, okay, not good shows but the staff worked hard. Several nights of Beatles stuff, which my adult children got tired of, but I understand they are catering to the majority. The rooms were fine, we didn't have any problems but little things like no additional shampoos, etc were provided. We are actually already booked on the Silhouette without kids in a few months. I hope it is better as I talked my friends into this based on the reflection trip in 2014. If not, I will not be tryring Celebrity again. all of that being said, loved our stops and highly recommend Montenegro, zadar(go to Krka park) and cinque terre. I booked private guides for all stops and we had fabulous tours and guides and always beat the cruise lines in getting to excursion locations. Read Less
3 Helpful Votes
Sail Date: June 2016
Wow! This is a gorgeous ship. Its very elegant, refined but relaxed at the same time. Really, really clean, people cleaning all the time. The staff were nearly all outstanding (there's always one or two who aren't but not ... Read More
Wow! This is a gorgeous ship. Its very elegant, refined but relaxed at the same time. Really, really clean, people cleaning all the time. The staff were nearly all outstanding (there's always one or two who aren't but not everyone can have a good day everyday). The food in the MDR was good, ditto for the buffet. We ate in Qzine which was great, really inventively presented, amazing table right next to the window (nb if you aren't by the window you are sat very close to your neighbours if you only book a table for two). I loved the little touches like the fact they wait for you at port with iced face towels for when you get back from your excursions etc. The entertainment around the ship was perfect, there was always something going on and if it wasn't to our taste we could just wander to another bar/lounge and find something that was. We always managed to find a nice seat somewhere. We ended up booking a cruise on the sister ship, Solstice, while on board. Definitely recommend this ship. Great itinerary too, going to some places I had always wanted to visit. Read Less
4 Helpful Votes
Sail Date: June 2016
Absolutely perfect cruise in every way, always cruised with other cruise companies but this is by far the best ever that we have done, food accommodation everything was perfect what a lovely beautiful ship. We had a mixed nationality on ... Read More
Absolutely perfect cruise in every way, always cruised with other cruise companies but this is by far the best ever that we have done, food accommodation everything was perfect what a lovely beautiful ship. We had a mixed nationality on our cruise as it was a fly cruise and the best we have done so far. Our cabin was always spotless and replenished. The staff were spot on everywhere very welcoming and inviting, the restaurant check in guy was so pleasant and always gave people there preferred table options, we don't usually go to shows etc. we cruise for the relaxation mainly and this was the most relaxing we have ever had, we are now looking to book another celebrity solstice class cruise in September or October and we wont hesitate to recommend this particular ship to anyone. We met some nice people on board and everyone had a great time, the places we visited were fantastic and good shore times . Read Less
1 Helpful Vote
Sail Date: June 2016
This is a review of our recent wedding onboard Celebrity Reflection. Note: Weddings are booked for and paid for separately to your cruise booking, to a specialist weddings company "The Wedding Experience" That all the cruise ... Read More
This is a review of our recent wedding onboard Celebrity Reflection. Note: Weddings are booked for and paid for separately to your cruise booking, to a specialist weddings company "The Wedding Experience" That all the cruise lines use. After we booked our cruise date and deciding to get married we were directed to the specialist wedding planning company that organises weddings for the cruise lines. Initially i was very apprehensive as I'm a bit of a control freak and wasn't sure what was going on to begin with, the initial paperwork can be a bit daunting especially as in our case we were both divorcees, and everything has to be sent to USA and then onto MALTA for approval, which has to be timed perfectly as there are restrictions on time periods from the paperwork being approved to the actual marriage ceremony..... but once all that was done and confirmed the rest was a lot less complicated. You have a long list of things to choose from that they offer regarding weddings both at sea and ashore or in port before departures, which are all priced individually and they also have special packages for the most popular items, which is what we chose as there was only going to be the two of us, we went with the Nautical Nuptials marriage at sea by the Captain option and the witnesses were provided onboard for us. I have to say I was not particularly impressed with the wedding company because I had to continually chase them up for answers to questions i had and they are not very good at getting back to you in a very speedy manner, which all added to the nerves and stress, as what I didn't realise is that a lot of it i.e. hair, makeup etc can't be confirmed until you are actually onboard, so make sure you have a good idea what you want with regards to hair and makeup, if you have pictures even better as this will help the hairdresser and makeup staff. Everything to do with the wedding organisation onboard is done by the designated wedding co-ordinator onboard the ship and ours (Zsofia Bak) was absolutely amazing! and totally put my mind and fraying nerves at ease from the moment I met her and with less than 24hrs till our marriage! Everything went perfectly and the attention to detail was brilliant, from organising hair and makeup even getting someone to get me into my gown, she even timed my appointments so that my hubby to be, was out of the cabin so that he didn't see me before the ceremony, I had little charms that I wanted on my bouquet and these where incorporated into it. We booked the photographer via the wedding company but they said they were unable to offer a Videographer, so we spoke to celebrity direct and they advised us to contact the company that does all their photos and videos while onboard directly, which we did and we had our wedding videoed too, which we paid direct to the company, and it was a wonderful addition as none of our family were there to share our day, so we now have something to show them. We had our own music and I wanted to enter ceremony/venue too (Blu Restaurant) and Zsofia the wedding co-ordinator had timed my entrance to perfection.. I have to say that Celebrity Reflection, Zsofia, its Captain and its Staff could not do enough for us and made our day the most memorable day it could have been and one we will treasure forever! Special thanks have to go to Zsofia Bak our Wedding Coordinator onboard ship who was one of our witness to our marriage, she really is a credit to the Celebrity Cruise Company, and also a big thanks to the many behind the scenes staff, florist, makeup artist,hairstylists, musicians, photographers, videographer, and not forgetting our fellow passengers that made our day so amazing. :o) Read Less
8 Helpful Votes
Sail Date: May 2016
Being our first ever cruise we really didn't know what to expect, but from beginning to end it was very well organised with no disruptions. We had been staying in Barcelona in an apartment before the cruise, we hailed a taxi ... Read More
Being our first ever cruise we really didn't know what to expect, but from beginning to end it was very well organised with no disruptions. We had been staying in Barcelona in an apartment before the cruise, we hailed a taxi outside at 11am and by 11.40am we had checked in, boarded and were enjoying a welcome drink on board. Not knowing exactly what to expect we were approached by a member of the crew and invited to sign up for the specialty restaurants dining packages for 5 dinners for $129 extra. We did, and thoroughly enjoyed every dinner at Tuscan Grill, Murano, Silk Harvest and lunch one day at Bistro on 5. Money well spent I think, we really enjoyed all of it, especially Murano. After enjoying lunch in Oceanview Cafe on level 14, there was an announcement around 1pm to inform us that our staterooms were ready. We were on level 3 with an ocean view room, which suited us fine, as the first night out from Barcelona was a little rough, some passengers higher up were suffering from sea sickness. The saying that "the more you pay, the more you sway" was certainly true! I was surprised at the size and comfort of the bed, it was king size, and very comfy. The room itself was hotel quality, we have stayed in smaller hotel rooms. Special thanks to Irena who took care of our room for the entire 11 days, it was always spotless when we returned. The turn down service each night was great with little chocolates on our pillows. Juliia and Alan looked after us in Silhouette dining room when we ate there if not at a specialty restaurant and the food was always plentiful and excellent, with offerings of extra if wanted. Some of our table took extra lobster one night, it was excellent. The entertainers were great, we often sat in Ensemble Lounge after dinner to listen to Jess and Kenton, they were really great. Jayne Curry was on a couple of nights in Equinox Theatre, she is very talented and hilariously funny. We did a few of the shore excursions, we did St Paul de Vence on the first day, Florence on the 2nd, Pompeii and Amalfi Coast, Mykonos, Ephesis in Turkey. The organisation at moving all the people was amazing. With 2800 passengers on board, we always disembarked the ship in no time, on to buses and away. The only thing we didn't like was the pressure of the shopkeepers in Kusadasi, we wanted to buy but the pressure was too much, I had to get out of there. It was the same with the organised tour of Ephesus, it was great, but part of the tour is a visit to a carpet factory back near port where it is more or less compulsory to visit. Our guide told us all we had to visit as it was a part of the tour and we were not to leave. Not knowing, we went along. To begin with it was all okay, very friendly and they put on a display on how silk was woven, then we were ushered upstairs to a large room with seats all around. We watched a woman making a rug, then they closed the doors and we were more or less trapped in there. They displayed many carpets, mats and rugs, always telling us "no pressure", but by the end that couldn't have been further from the truth. They offered us all drinks and a lovely sesame bread, I knew then that the pressure to buy would be escalated. There was approximately 25 or so of us in the room, by the end of the display they had 25 sales people surround us, it was a really uncomfortable experience. I grabbed my wife and we departed, much to the dismay of the carpet people. All in all, it was a very satisfactory cruise, we will be planning another. Read Less
8 Helpful Votes
Sail Date: May 2016
I was always looking to find some where on the ship map, there was also dancing in a walk through lobby the Martini Bar above the lobby seemed to be on a walk through area as well which when the dancing was on downstairs it was not all ... Read More
I was always looking to find some where on the ship map, there was also dancing in a walk through lobby the Martini Bar above the lobby seemed to be on a walk through area as well which when the dancing was on downstairs it was not all that pleasant to sit in as it was bursting to overflowing with people either trying to pass to get to somewhere else or look at the dancing below, although the Boys in the Martini Bar made up for any short comings the Martini Bar in the Celebrity Century was much better. The Food in the Buffet was good, but not in the Main Restaurant so we eat in the buffet most of the time, there needs to be a better set up at the egg and omelette stations as you had to cue for your order there was mass confusion also people looking to get a breakfast would first have to find somewhere to sit then look at getting drinks and then food a total shamozzle it was like a load of rats running here and there, what would work better is a similar thing to the dining room where you where allocated a table in a section where a waiter for that section could take your drink order then you could help yourself to the buffet which I think makes for a more relaxing pleasurable experience, Drinks Package I noted that on the upgrade to Premium I could get smoothies but the only time I could get one was from 7am to 10am or 12pm to 2pm in the Aqua Cafe so if I went to do a work out in the Gym at say 2.30 pm I could not get a protein smoothie this is very silly and a juice bar should be open all the time not everyone does their workout in the morning ! There was no bar service in the indoor pool area either and was told to go get myself one from the pool bar by one of the Aqua Cafe staff, this is not good customer service! Nearly all the people I spoke to who had been on a Celebrity Cruise before said the same thing this cruise was a step backwards and my friends who came with us as their first Celebrity Cruise said that they think Royal Caribbean was much better and wont bother to do another Celebrity Cruise, in my opinion this ship is too big the Celebrity Century was a better laid out ship smaller more intimate.a better flow of areas. as a rating I give this a 4 star no more than that I cannot fault the cleanliness or crew with the one exception in the Aqua Cafe just the ship was to big to flow. The ports where fantastic !! Read Less
4 Helpful Votes
Sail Date: May 2016
It was supposed to be a way to conveniently see ancient sites. Unfortunately whomever planned the cruise itinerary ignored that fact that we would be in Mykonos on a Monday when Delos was closed and in Naples on the first Sunday of the ... Read More
It was supposed to be a way to conveniently see ancient sites. Unfortunately whomever planned the cruise itinerary ignored that fact that we would be in Mykonos on a Monday when Delos was closed and in Naples on the first Sunday of the month which meant admission was free. Ports of call: Messina: Leaving the port required walking through a gauntlet of individuals claiming to be taxi drivers. How do you know they're not pick pockets? I shouldn't have to plow through a bunch of aggressively rude, jostling cab drivers to get out of port. Toured Tourmina and it was nice but very crowded. Mykonos: As I have already mentioned, access to the Delos site was closed on Monday. Mykonos itself was lovely. Rhodes: I have nothing but great things to say about Rhodes. Kusadasi: Ephesus was great. Kusadasi was hard sell. Very exhausing. Santorini: Lovely. Crowded and expensive but lovely. Getting back on ship was a major SNAFU. The line for the return cable car was blocks long. This wasn't the ships fault. However, after finally getting to the pier it took over an hour to get onto the ship. There were double deck tenders stacked at the ship embarkation waiting on a single, that's right, single as in 1 operating security machine. Every other time I passed security on this ship there were 2 operating machines, especially when the people were trickling in. In the case where there was a massive rush hour we get a single security machine to exacerbate the situation. I thought the cruise line was supposed to make you feel special. They made me feel like they could give a crap about me. Athens: The published port of call itinerary: 6:00am - 6:00pm. Got up at 5am and was ready to leave the shipt to go see the sights at 6am. No, sorry, the port master never releases us until after 7am (actually got to leave at 7:20am. Why does the itinerary read 6:00am when everyone on the crew knows it won't be until 7:20am. Another one of those "they could give a crap about you" moments. Athens was great. Naples: I can't blame the cruise for the incompetence of the Pompeii tour company, only that placing me in Pompeii during "free day" where you could barely move, let alone see anything was not in my best interest. Naples was amazing and made up for the disaster at Pompeii. Onboard: We had the late dinner seating at 8:30pm. We sometimes thought we should eat something about 5 to 6 hours before so we wouldn't be so hungry but the cafeteria would close at 2:30 so we never had the opportunity. The ship is now being taken over by "specialty" restaurants and "reservable" sitting locations. They have repurposed Michaels Club where I used to go to get a good selection of beer and turned it into a restricted "members only." There were no places to just sit in a chair on the top deck. It nearly completely covered in lounge chairs. Totally oriented toward sun worshipers, of which I am not. Give me shade and a breeze and a chair. Service was outstanding with very few exceptions. The live music was great. Read Less
5 Helpful Votes
Sail Date: May 2016
The cruise on Celebrity was our 3rd and we are always impressed with the level of service which is first class. We have both been in the hospitality industry for many years. The food was wonderful and the waiting skills of Batiz and Ever ... Read More
The cruise on Celebrity was our 3rd and we are always impressed with the level of service which is first class. We have both been in the hospitality industry for many years. The food was wonderful and the waiting skills of Batiz and Ever in the Opus Dining Room and the Sommelier, as well as the staff in the Porch Restaurant were extremely efficient, but friendly and courteous. "Mrs" was a qualified chef before retirement and ran her own company. We experienced immense care of all the passengers with such a friendly but reserved attitude. Our cabin was immaculate and nothing was too much trouble and we were welcomed back to it by our stateroom attendant with a real sense "welcome". The entertainment was superb and the shows were first class. We enjoyed the excursions but did find at times they were too much for "Mr" but this was not Celebrity's fault, On the contrary, they did all they could to make our trips enjoyable and possible. (please read next paragraph) My husband is disabled with walking difficulties although he is able to walk a few yards with difficulty. We were made to feel very special and all the Celebrity staff were not only courteous, but went out of their way to make him feel cared for and special, constantly aware that he might need help and providing it. However they never made him feel less capable than any other passengers. This is quite a difficult challenge for any carer, specially staff of a cruise ship, and their attitude was very appreciated. When we went ashore with his mobility scooter the staff would go down the ramp in front of him, steading his decent. When we arrived back at the ship they would quickly come down the ramp and push him up as the ramp was steep and his little scooter (which we needed to take because we were flying to Rome to board the ship) would struggle to cope. Thank you Celebrity for all the kindness you have shown to us both. We have booked our next cruise and although we will need to save very hard to afford it, we would not want to go on any other cruise line. We have been on 2 other cruise lines before trying Celebrity, but would not want to change from this amazing cruise line - once tried never altered. We are extremely pleased that we can sail from Southampton as we live in the New Forest and will not have to fly to get on board. We would only ask that Celebrity never use Easy Jet again as they caused immense difficulties for my husband and I, but Celebrity are well aware of the problems caused by this company. This happened, not only to us, but to many other of their passengers not only those travelling to join their Celebrity ship but to other passengers trying to travel to their holiday destination. Because of our traumatic flight to join the ship, one day late, we were unable to enjoy Rome (we had been there before) and we did not have an opportunity to look around Sicily which was one of the places we really wanted to see. However, this was not Celebrity Cruises fault and their did everything possible to put right the problems we experienced, including booking alternative flights to allow us to get to their first cruise destination. If it had not been for Celebrity we would have lost our cruise. Well done to all the staff especially Becky who did so much to help us with our emergency flights and other arrangements. Read Less
7 Helpful Votes
Sail Date: May 2016
We initially sailed on this ship this past November/December 2015 and I gave the ship a very bad review for many reasons, not just one instance. This trip was booked prior and I was planning on cancelling it due to the horrendous ... Read More
We initially sailed on this ship this past November/December 2015 and I gave the ship a very bad review for many reasons, not just one instance. This trip was booked prior and I was planning on cancelling it due to the horrendous experience we had. The powers to be at Celebrity called me personally after my bad review and spent an hour on the phone listening to issues and I felt, really paying attention. They asked me to try again and give them another chance and honestly I was on the fence, the experience was that bad. We have sailed on more than a dozen Celebrity cruises in the past and that cruise was not up to their standards. As it got closer to the date I was weakening because it was an itinerary I really wanted to go on. And so we did. I am glad we did. The unhappy ship that we were on in November turned itself upside down and you could feel the change, see the change. The service was better, in fact outstanding this time. Some familiar faces in the service area and this time they were happy and smiling. The food was better, except the cafe upstairs, which was ordinary and not really up to Celebrity standards. After a long day of excursions if you arrive back to the ship after 2 pm, food options are limited and not healthy. its a long wait till dinner at 8 pm. They put out cheese, but no cracker, they tell you to use bread. Really? Tea time at 4 pm at least gave us scones and some desserts. Still, not healthy. Would have liked a fruit salad or a green salad option. But that was my only complaint. The Shore Excursion Manager, Ana, went out of her way for us and was class A in our book. The itinerary on this cruise is not for the weak. Every day its an 8-10 hour tour. Much to see and absorb and the next port of call quickly becomes your favorite till you get to the next one and wonder how could it get better. The Dalmatian coast is breathtaking and not to be missed. A full day in Venice was my highlight, having been there before years ago, it was all new to me again as the memory dims. Zadar, Split, Dubrovnik and Kotor were all amazing and I only wish I had the stamina to repeat it again. Isle of Capri is not to missed. Being in Rome many times we wanted to do something different and found a tour "Rome by night". Is was a beautiful new experience that is highly recommended. In the end we were so exhausted by this full itinerary with only one sea day, it took 2 weeks to recover from our "vacation" at home. The only negative I have and its not the ships fault, is so close to the last trip the shows were the same. So mostly we didn't enjoy seeing the same show again and left early. All in all I am glad I caved and did give it another chance as it turned out it was an extraordinary experience and one of the best trips we have had in recent memory. Read Less
4 Helpful Votes
Sail Date: May 2016
The entire staff had a professionalism, that was higher than my expectation. From the moment you walk on the ship they make you feel like a king, or queen. So many staff members new our name, and took care of every need with a smile. ... Read More
The entire staff had a professionalism, that was higher than my expectation. From the moment you walk on the ship they make you feel like a king, or queen. So many staff members new our name, and took care of every need with a smile. It was one of the best cruises I have had an opportunity to explore. The ship was big, beautiful, and clean. The shows were common cruise ship entertainment. This is not Broadway, nor are they professional movie actors, but as one group explained, they realized the difficulty of getting that BIG BREAK, and 4 men that met in acting school, formed a vocal group. They kept the audience entertained, with many top 40 hits from the 70's. There was a dancing group, with wonderful and unusual choreography, another singer that sang for the Queen on England. My critique would be fun entertainment. We had signed up for both shore excursions offered by the boat as well as private tours we arranged on our own. These tour guides know there stuff, we enjoyed all very much, A++++ for the tours. Our cabin was clean twice daily, which included a bed turned down service while we were at dinner, excellent service. The last tis would be the food and restaurants. Beautiful plate presentations, but I give this an average to good, this is because I am a professional chef. I think they did a perfect job at the Oceanview lounge, the buffets changed daily, and included local favorites of each port we visited, and then a grand buffet on toward the end of our stay, which included foods from all ports, WELL DONE! The Asian specialty restaurant food was ok. family style, but it did not come out hot, as if it was prepared ahead of time and not made to order. The common place for dinner was very loud so we ate at Blu, as we were in Aqua class and had some options, excellent service, menu changed daily, very common, average to good rating. The Italian specialty restaurant, was my favorite. We went once as the package we paid for included a visit to three different restaurants, Her I give it two thumbs up and excellent rating. From the appetizer of fried local squid, the eggplant parmesan, to my tender grilled veal chop. Then the finishing touch was a creme brulee, topped with pop rocks sugar, it exploded in your mouth, literally. wonderful place. Worth the money. Last was the French restaurant, some old French favorites, like Dover sole Veronique, very good, but the rest of dinner was nothing to brag about. I believe this is were I had a dessert crepe, which was not very sweet. There was a gastropub with craft beer, a burger joint by the pool, and a Gelato bar. Both the pub and dessert bar are additional cost. Great trip, would do it again. Read Less
4 Helpful Votes
Sail Date: May 2016
We liked the itinerary and this cruise line a lot. It was one of our top choices. We found that the best night to do the cover charge restaurants was the first night for 1/2 price cover charges. We had never been to The Porch and The ... Read More
We liked the itinerary and this cruise line a lot. It was one of our top choices. We found that the best night to do the cover charge restaurants was the first night for 1/2 price cover charges. We had never been to The Porch and The Lawn Club Grill and they were worth the extra. And the changed the crepes i.e. on this ship to a fresh sushi bar/ cafe. But the special birthday dinner in the Tuscan Grille was disappointing as we were docked in a less than scenic area of Athens. The wait staff were not smiling and busy that night only 6 tables of the total had guests but it was 7:00 p.m.and we were In port overnight. Our waiter didn't smile till dessert and my husband regretted tipping him. Most of the specialty restaurants were not sold out or full when we looked in on them. The cruise went smoothly with no problems and we enjoyed the select seating in the main dining room without a wait and no boxes for waiting as other cruise lines. The entertainment was better than expected but the cast shows were very loud and the storylines were hard to follow. During Elysium and Maxx shows the cast sang current popular songs to go with the theme of the shows but there was little dialogue to link it all together. We found the accapella group We3, David Austen, and the Queens of Rhythm singers to be the best choices, and the house band of Blind Vinyl from the UK was great with a huge repertoire. There was one night or two where 2-3 singers from the cast with Broadway show credits sang their favorite songs. There were exercise programs but they started early in the morning and we didn't take part. There was a lot of shopping at the onboard shops and in the passageway in front whenever we were at sea. It got quite congested when you wanted to get by to the Reflection theater, thankfully this ship didn't push the raffle tickets for jewelry drawings or art auctions at sea at us. And there were many late night activities on the Lido deck and nightclubs but we didn't see too many with early land tours the next morning. Some repeats were on the television. No live television programs with the cruise staff doing challenges against teams of guests. There were some trivia contests in Celebrity Central and other programs for iPads and iPhones but this cruise they were not well attended nor easily understood. There seemed to be enough time in ports to do sightseeing, shopping, beach visits, And dining. We had to be bused into the town of Chania on Crete from the Souda port and that was confusing and hot and crowded. But the markets and dock area was very interesting. I would recommend this cruise ship and the Mediterranean itinerary. It was a very pleasant journey. Lots of Europeans, seniors, NZ and AUS residents and few children at all. And the weather was in the 70s most days. Read Less
13 Helpful Votes
Sail Date: May 2016
Embarkation - we arrived by private taxi without luggage tags that we only received on our arrival home. This made our baggage drop off extremely difficult cause as concierge passengers we didn't have proof of our right for priority ... Read More
Embarkation - we arrived by private taxi without luggage tags that we only received on our arrival home. This made our baggage drop off extremely difficult cause as concierge passengers we didn't have proof of our right for priority baggage delivery to cabin. Cabin Attendants - Frederick and Isaias both from the Philippines were the best in years Select Dining - Celebrity has big problems here, every single night we had to wait 20 to 30 minutes to get our preferred seating, no matter what time we arrived. The complaint was general and most agreed they would think twice before trying Celebrity again. Room Service - one dinner was quite good, fast and hot food, fish perfectly cooked and many morning breakfasts. This service was prompt and on time but make sure you check what you ordered and that the right plates and cutlery are there. The coffee was extremely bad and thanks to our complaints the service manager, Sara sent coffee from the Ocean Liner restaurant which was better. Forget the main buffet for breakfasts cause its always short staffed and crowded, you cannot find the table you want and especially much worse on sea days. So the best bet, go to the San Marco main restaurant for a tranquil served breakfast. Guest Relations are most professional and quick to solve issues something that I have found often very trying on other ships. However, a warning for those wishing to use the Destinations Concierge, as our experience with her was unhelpful. We wanted to know about an early departure taxi at Venice pier and were advised that taxis were hard to find and we should book one with her at $95. Considering that an excessive amount we took our chances and found that there were more than 20 taxis waiting and we only paid 45 Euros. Martini Crush Bar - The Classic beverage package that now a days is offered along with paid gratuities, is not valid if you would like to have a Martini at the Martini Crush Bar. Reason? Classic BP is for drinks up to $8 US (wine up to $9 US per glass) and the MC Bar asks for $13 US for the it, so its up to you if you want to upgrade and this will cost you $65 US per day. Cheers! Excursions Based upon advise we heard many times its better to do your own excursion rather than using the ships offers. Already knowing many of the ports, we decided to give it a try this voyage. Needless to say we did a lot of homework before the cruise to get familiar with the ports we had not visited before. Happy to say that those suggestions were right because the choices available are endless and all of them belong to private tour companies. An example, Kotor Open Tour, Hop on - Hop off service with a hostess on board cost only 20 Euros and took you to 3 other cites nearby to Kotor. To do the same through a ship offered tour would cost more than 100 US per person. Of course I would only recommend this approach to those without any mobility problems. Koper is beautiful place that deserves to be explored on foot. Great bars and restaurants and beautiful boutiques. Dubrovnik is a fantastic place, do not miss walking around part of the wall at least, its quite pricy (120kn) which can be paid by credit card. If you go, have lunch at the restaurant Tavulin Bistro ( bistro@tavulin.com ) located behind the Cathedral facing the main square. I is a very classy, tranquil and affordable place to have lunch and a glass of wine. Naples Don't make the mistake of walking anywhere more than 4 blocks in this crowded and busy city with extremely uneven sidewalks. Buy a day pass for bus and subway at about $3.5 US per person. Use that to visit the Archeological Museum at Museum Station. Don't go searching for the Cruise Critic choice pizza shop Sorbillo's on Via Tribunali!!! The place has no outdoors seating is extremely crowded, the service is rude and the 'famous' pizza although inexpensive was thin as paper and is not worth the problem to find it. Bus 151 will take you back to the port. Princess Cruises vs. Celebrity Cruises This cruise came just after our inaugural cruise with Island Princess, a 19 day Mediterranean and trans-Atlantic cruise. So we decided to compare the two. To make it short, Princess Cruise line wins it hands down in every aspect with only one exception, and that is the Fitness Facilities (Island Princess fitness area was an interior crowded, claustrophobic place meanwhile, Constellation's on deck 10 FWD was open, airy and with tremendous view of the sea). But, in service, food, and staff the Island Princess has no parallel. So to your last question: yes I would go again but with Princess Cruise line for sure. With Celebrity, regardless we are Elite Status we will pay much attention to many details that are important to us before making another booking on Celebrity eg. the ship size (small to medium), the room size, configuration and storage capacity. Celebrity Cruise Lines was considered a step above other cruise lines and I can attest that it was true. Unfortunately, lately we and many other passengers on this cruise realized that that high standard of quality is declining. The key thing was the change of Formal Night to Chick Night. It is obvious that they are putting money first and passenger satisfaction second. I understand very well that Cruise lines are businesses and as such they want to make money but anyway, that is not an excuse. Read Less
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