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3 Helpful Votes
Sail Date: September 2016
It was our sixth cruise on Celebrity and unfortunately this time we found the overall experience disappointing. The approach of Celebrity to now charge extra for so many services really cheapens its image and makes one question the ... Read More
It was our sixth cruise on Celebrity and unfortunately this time we found the overall experience disappointing. The approach of Celebrity to now charge extra for so many services really cheapens its image and makes one question the company's attitude towards its guests. Example: Celebrity now imposes a $15 fee per passenger for using the ship's shuttle bus to reach a center of town from the rather distant spots where the boat docks. Plus, in a port where we stayed 2 days (Dubrovnik) the $15 payment was required each day. Another minor, yet telling example - $3 to wash a pair of socks - truly a nickel and dime approach to treating a customer. The shore excursions were also way too expensive for the value received. Example - $88 charge for basically a bus ride to see Krka Falls near Split. As far as providing an interesting itinerary, of the 6 ports visited, the selection of 2, Ravenna and Zadar has to be questioned as well. In fact, the ship stopped in Zadar on a Sunday when most of the town was closed. The on-board entertainment was also below what we experienced in the past. While the shows in the main theater were fine, the music in the lounges was generally rather mediocre and in some instances so loud that it was intolerable. During this cruise, we spoke to others who have sailed in the past on Celebrity and sadly, they had similar opinions about the decline they are seeing. Read Less
2 Helpful Votes
Sail Date: September 2016
We really wanted to see some new ports of call. Croatia, Montenegro and Malta seemed to fit. The ports lived up to the expectations. Weather was beautiful as were the sights and the people. Some cities in Croatia are not right by the ... Read More
We really wanted to see some new ports of call. Croatia, Montenegro and Malta seemed to fit. The ports lived up to the expectations. Weather was beautiful as were the sights and the people. Some cities in Croatia are not right by the ports, but shuttle buses or ferries ran regularly and were never full so this was not a problem. Embarkation and disembarkation went quickly and smoothly. The service was wonderful and all crew members were friendly. Dining in the ocean view can get busy during days at sea. Tables fill up quickly leaving some to circle the dining room. Food in Ocean View is good for a buffet. We found the food lacking in the main dining room...fish was mushy and fishy tasting, veal salty and steaks tough. Not as good as on previous celebrity cruises. We were in cabin 7084. View to the left is partially blocked. There was also a slight sewage smell in the bathroom. One morning as we walked down the hallway this smell was very strong. Not a way to start the day, but the smell was gone by afternoon. We had sailed on the Constellation several years ago when she was in better shape. Ship is showing its age in all common rooms. Pool in the solarium had paint chipping and chairs need new cushions. The entertainment was good most nights. Our friends loved the trivia games. Great cruise, but might pick a different ship until they update her. Read Less
9 Helpful Votes
Sail Date: September 2016
We are long time (20 years) cruisers on Celebrity and Azamara. We chose this cruise because our sons had never been to to Med. We have recently preferred the service and intimacy of Azamra, but got a great deal on this cruise. We also ... Read More
We are long time (20 years) cruisers on Celebrity and Azamara. We chose this cruise because our sons had never been to to Med. We have recently preferred the service and intimacy of Azamra, but got a great deal on this cruise. We also spent 5 nights post cruise in Rome. The cruise started with a flawless embarkation from Rome. Since we were in a suite, the line was very short and the greeting effusive. Great Start. We got to our suite and were promptly greeted by Stevo, our butler and Clive, our cabin attendant. Both provided exemplary service throughout the cruise. We wanted for nothing, but are not as demanding as some cruisers. We found the ship to be new and spotless in all areas. This is the cleanest big ship I have ever seen. Staff officers were always available and very engaging. We did not eat in the main dining room, so have no comment on it. We had most meals in Luminae with Kateryna, Erdie, and the enitre wonderful crew. The food was excellent, the service perfect, and the banter and conversations with staff and fellow cruisers late into the night. We had such a good time on a couple occasions, we missed the show. We had similar experiences in The Tuscan Grill, Murano, and Blue. Kateryna took care of most of our reservations and even went so far as to visit us in other venues to make sure we were having fun. She should be promoted to the first female Maitre De on the ship! The entertainment we saw on the ship was first class, especially the Tenors of Rock and the singers in the other venues such as Gordon and the house band. Their sets in the foyer drew a raucous crowd. Fun was had by all! Shore excursions were, on the whole, what we expected, The staff was friendly and effecient. They were also flexible in allowing me to cancel a couple of my wifes tickets due to a bad knee. I also need to put in a good word for the Guest Relations staff. I had a couple billing issues that were resolved quickly and always with a smile! Here a a couple minor , although meaningful recommendations for improvement. 1. The marketing of amenities, drink packages and specialty restaurants is out of control and needs to be curtailed. Do it for the first 3 days and then STOP!!! This one issue is SOOOOOO bad that, if it happens on our next cruise to south america in March, I will consider changing cruise lines after 20 years of loyalty. The grade of Average for our on board experience is due entirely to this issue alone. Conversations with crew members about this issue reveals that it is being driven from Miami. STOP!!!!!!!!!!!!!!!!!!!!!!!!!!!! 2. The shore excursions started to early How about 9am instead of 7:30am. 3. The coffee is still terrible. Thats it. Read Less
5 Helpful Votes
Sail Date: September 2016
Overeview: Based on our positive past experiences with Celebrity, on the cruise destinations that included Italy, Greece, Israel, Turkey and Malta, and on the attractive price including paid gratuities and a beverage package, we chose this ... Read More
Overeview: Based on our positive past experiences with Celebrity, on the cruise destinations that included Italy, Greece, Israel, Turkey and Malta, and on the attractive price including paid gratuities and a beverage package, we chose this cruise. Our two-week Mediterranean cruise on the Celebrity Silhouette from Rome generally was another good experience for us with Celebrity, although there were a few glitches and weak spots. Visiting Israel (a total of three nights) was a highlight of this cruise. About Us: We are a couple over 60 from Asheville, North Carolina. I am a former newspaper editor and currently am a writer who has authored more than 20 books on travel, retirement and other subjects. My wife is an attorney. We are occasional cruisers, having been on a total of seven or eight cruises over the years. This is my third Celebrity cruise, my wife’s second. We also have been on Royal Caribbean, Silver Sea, Norwegian and other lines. Itinerary: Rome (Civitavecchia); Naples; 2 sea days; Tel Aviv/Jerusalem (Ashdod), Israel for 2 nights; Haifa, Israel; sea day; Santorini, Greece; Ephesus (Kusadasi), Turkey; Athens (Piraeus), Greece; sea day; Malta; sea day; Rome (Civitavecchia). The Ship: Silhouette is a Solstice-class ship, the fourth of five ships in this class delivered to Celebrity. It made its maiden voyage in late 2011.The Silhouette is 1,047 feet in length (about one-fifth of a mile) and can carry almost 2,900 passengers with a crew of 1,500. The captain and many senior officers are Greek, and the crew serving passengers is predominantly from Eastern Europe, South Asia, Southeast Asia and South America. I believe this ship is due to be dry-docked this year for refurbishment. While Celebrity maintains all its ships extraordinarily well, and the Silhouette still looks good, it no longer has that “new ship” feel. If you look closely, you may see a little wear and tear around the edges, mostly in small things such as tiny holes in cabin curtains, thin, worn towels or perhaps a chair that had held a lot of behinds. Getting to and from the Port: This cruise is billed as departing and arriving from Rome. However, Rome’s seaport is Civitavecchia, a town of little visitor interest about 50 miles northwest of Rome. From Rome to Civitavecchia is about 1½ to 2 hours by road, depending on traffic. Celebrity provides transfers to and from Rome to Civitavecchia at a cost of US$75 per person each way. We spent three nights in Rome before the cruise at the Rome Cavalieri Waldorf Astoria (excellent!) and so took a taxi on our own from the hotel to the port. The taxi fare was 155 euros, so we didn’t save any money, and as the taxi driver turned out not to be very familiar with the port we were dropped at the wrong place and had to take two shuttles (free) to the ship. On our return we used Celebrity’s shuttle service, a comfortable 40-seat bus with a helpful Celebrity staffer acting as a guide. We were staying additional days in Rome after the cruise at the Hotel Indigo Rome-St. George (also excellent, with a great location), so we got off the bus at the Roma Ostiense train station where our Celebrity guide got a taxi for us. I recommend using the Celebrity service for transfers. Embarkation and Disembarkation: Except for the goof in being dropped at the wrong place by our taxi driver, embarkation was fairly quick and easy. At a little after noon, there was a short line, but it took only a few minutes to leave our luggage and board the ship, where the Oceanview Café was serving lunch. Two weeks later, disembarkation was also easy and painless. The only negative was that all passengers had to be out of their cabins early, by 7 am. We joined other Concierge class passengers waiting in the Tuscan Grill (coffee and pastries were available) until a little after 9 am, when we moved quickly to the waiting bus. We were among the last passengers off the ship, as we did not have a same-day flight out of Rome. Overall, embarkation/disembarkation on this cruise was a breeze, compared to our last Celebrity cruise from Fort Lauderdale, where there were huge crowds coming and going. Our Cabin: We were in cabin 1025 on Deck 10, Sky Deck. This Concierge-level cabin is far forward and perhaps 150 feet from the forward elevators. This would not be our top choice for Concierge class accommodations – we like being closer to the elevators and more amidships – but it was what was available at our price point and was fine. Our cabin was pretty much a standard Solstice-class room, with veranda, a queen bed (next to the veranda, a configuration we prefer), sofa and small bathroom with a shower, no tub. There was plenty of closet space and storage. The cabin was in very good condition, although it has seen a lot of guests since the Silhouette was launched in 2011. We were not always completely happy with our room steward. It was mostly small things, such as failing to bring our laundry back in a timely way, forgetting to serve us canapés or sparkling wine as requested or accidentally leaving our door open. At one point, our regular steward was replaced by someone else, so there may have been something going on with this particular person. It was no big deal, but it was a contrast to the excellent room stewards we have almost always had on previous cruises. Passenger Profile: Anecdotally, I’d say the typical passenger on this two-week cruise was early 60s in age, retired, moderately affluent and an experienced cruiser who has been on Celebrity ships before. Some outliers were in their 30s and 40s, and a few in their 20s. There were a small number of families traveling with children. Probably a little more than one-half of the passengers were from the U.S., with lots of Brits and people from Western Europe, some from Canada and Australia, and a mix of others including Chinese, Indians and South Americans. Weather: September-October is an ideal time for a Mediterranean cruise. You miss the hot summer weather and cold or rainy winter weather. All of our sea days and shore stops had excellent weather. It was sunny, with no rain except one or two brief showers, and daytime temps were generally in the low 70s F/22-23 C. Dining: We had most of our dinners in the main dining room, Grand Cuvée. On this cruise we chose not to spring for the specialty dining. We ate at most of the same specialty restaurants on a previous cruise on the Equinox, and while the restaurants offer a nice change of pace, especially on longer cruises, but we did not find them exceptional. Other passengers said they especially liked the Tuscan Grill, but I don’t like to pay extra for the restaurant and then have to pay another surcharge to order a steak. For that money, I could eat a great steak at Ruth’s Chris! We found the food at Grand Cuvée good but not excellent. We always enjoy the classics such as escargot, Caesar salad and crème brûlée. However, some other dishes were disappointing. That especially goes for the beef, except for the prime rib, which was delicious and perfectly prepared -- I had it on two nights. Dining room service, as expected on Celebrity, was superb. We had “Celebrity Select” dining, which means you can come to the main restaurant at any time from 5:45 to 9:30. On two or three nights, we had to wait 10 or 15 minutes (the maître d’ gives you a pager), but that was no problem. We usually had a light lunch at the Oceanview Café and on a number of mornings had breakfast there. This venue was often quite busy, but the food was plentiful and pretty good at lunch and at breakfast. We ate dinner there one night, and it was a dismal, depressing experience. On our last Celebrity cruise a couple of years ago, to Central and northern South America, we enjoyed having breakfast on the veranda of our cabin. On this trip, though, room service breakfasts were hit and miss. On several days, our orders were totally mixed up (a telephone discussion with a room service manager fixed this issue). Sometimes the food wasn’t as hot as it should be. In every case the breakfast pastries and breads were of poor quality. The Silhouette needs to improve its pastry department. Someone needs to tell the pastry chef that croissants are supposed to be flaky! I finally decided on the Café al Bacio for my breakfasts. I usually had cappuccino or caffè latte -- specialty coffees here were around US$5 but they were included in our beverage package -- and a donut. The ship served Lavazza coffee exclusively. Lavazza is a large Italian coffee company. It’s not bad, but it doesn’t match the coffees you get at specialty coffee shops in the U.S. or Europe. I’d like to see Celebrity raise the bar on its coffee service. On several days I enjoyed an afternoon cheeseburger, fries and a Peroni Nastro Azzurro at the Mast Grill near the outdoor pool. Killer fries! Bars: We got the Classic beverage package when we booked with “Pick Two” (our other pick was included gratuities, though we tipped our room steward, maître d’ and bartenders a little extra) and upgraded to the Premium beverage package. This is a small extravagance, and, yes, it does encourage you to drink more, but it’s nice to be able to get almost any cocktail without paying extra or being told you can’t get the martini you want. Celebrity’s policy on this seems to vary. At some bars we saw other passengers without a Premium package being told they could pay the difference for the upgraded cocktail, but at other bars Classic beverage package guests couldn’t get any specialty drink without paying the full US$13 or whatever the price. With the Premium package, you get all the Classic package brands plus premium brands such as Grey Goose vodka, Bombay Sapphire gin and Johnny Walker Black Scotch. The premium package also gets you unlimited soft drinks, water and specialty coffees (but only one at a time). It covers most wines by the glass. There are a few super premium liquors and expensive wines that aren’t included with the Premium package. It does get to be a nuisance to have to show your card every time you want to order a drink. On a Silver Sea Alaska cruise last summer, we enjoyed having drinks without having to show a card or sign a chit. I predict that eventually lines like Celebrity will go to an all-inclusive system for drinks. My favorite bar remains the Martini Bar, or Ice Bar as I always call it, on Deck 4 near the Grand Cuvée. The bartenders are friendly, the drinks are strong, and I enjoy the ice shelf around the bar and watching the bartenders juggle bottles and drinks. On the other hand, my wife loved the World Class Bar, which replaced the Molecular Bar on Deck 5. The bartenders at the World Class Bar (that’s a terrible name for it, by the way) are skilled, and the drinks are interesting and creative. I also enjoyed the Passport Bar on Deck 3, near the service desks. It was always quiet and a good place to sip a G&T and read a book. The Sky Bar, far forward on Deck 14, ought to be a good concept, with views of the sea over the bow of the ship, but it didn’t cut it for me. It was often closed for private functions and when it opened in the evening it was too dark to see the sea. Library: You can tell a good deal about a cruise ship and its passengers by its library. Celebrity Silhouette has an attractive two-level library. The library has perhaps a thousand volumes (I didn't count), heavy on popular best-selling "beach reading novels." The non-fiction section had a lot of business books and few biographies or books on history. There was not a section on the Mediterranean or the countries we were visiting. Many, many books are mislabeled -- novels are labeled and filed as non-fiction, and non-fiction books are put in the fiction category. About 95% of the books were in English. One oddity: There were three copies of Nietzsche's Thus Spoke Zarathustra, apparently unread. Shore Excursions: We used Celebrity’s shore excursions in Naples, Tel Aviv/Jerusalem, Ephesus, Santorini and Athens. We did Valletta, Malta, on our own and did not get off the ship at Haifa, Israel, as we were tired out by long, strenuous excursions on two previous days. Celebrity’s contract tour company guides were all very good – friendly, knowledgeable and professional. However, all of the tours suffered from the usual disadvantages of many cruise tours – they try to pack in too much in too brief a time, and they often require you to spend time at their “preferred” shops. Enough, already! When are cruise lines going to realize that many passengers don’t want to shop for jewelry or Turkish carpets?! Our favorite ship’s excursions were probably a 5½-hour tour of Jaffa and Tel Aviv ($116 per person) and a 10-hour tour of Jerusalem and Bethlehem ($130 per person). The ship’s excursion we liked least was a four-hour tour of Athens and Plaka ($60 per person). If we go on another Celebrity cruise, which we probably will, especially if Celebrity introduces a new ship or two, we’ll do fewer Celebrity excursions and do more on our own. Entertainment: We went to a few shows in the Silhouette theater. I don’t expect much from cruise ship entertainment, and my expectations were met on Silhouette. Internet: I bought the Accelerate internet package for one person (around US$250 after discounts, as I recall), which permits unlimited internet usage via satellite for any number of devices (laptop, smartphone, tablet, etc.) but only one at a time. I was pleased with this package. Speed was fast enough to stream Netflix. Cruise Cost: We paid slightly over US$4,000 for the Concierge class sailing for the two of us. This included a Classic beverage package and shipboard gratuities for each of us. With upgrade to Premium beverage packages, internet service, shore excursions, laundry, additional tips and miscellaneous, our total cost for the 14-night/15-day cruise was about US$5,800. That doesn’t include airfare from Charlotte, NC, to Rome (we used American Airlines frequent flier miles to book business class air) or hotels in Rome and London before and after the cruise (four of the six nights were booked with Hilton and IHG frequent stayer miles). Hits and Misses: Here is what we liked about this Celebrity cruise and what didn’t quite meet our expectations. HITS: • Value: We feel this 14-night cruise offered excellent value for our money. The Concierge level cruise cost about $430 a night total for the two of us, including everything from food to booze to laundry to tours to tips. We’d pay that much or more just for a four-star hotel room in a major European city. • Celebrity Staffers: Celebrity does a great job with its employee training. Virtually every Celebrity officer, crewmember or hospitality employee we encountered had a smile, a friendly greeting and tried to be helpful. • Ports: This cruise offered a good mix of ports. Our favorite stops were Ashdod for Tel Aviv and Jerusalem and Santorini, Greece. • Bars: We loved the World Class Bar and Martini Bar. Yahoo! MISSES: • Dining: Dining on Silhouette was fine. It just wasn’t exceptional. Perhaps if we had opted for the specialty restaurants for four or five nights we would have had a better overall experience. • In-Room Breakfasts: We love having breakfast on the verandah in our cabin. Unfortunately, Celebrity fell short on this cruise, with mixed-up orders, occasionally cold eggs and poor pastries. • Entertainment: Mediocre at best. The “mentalist” was awful. Would We Cruise Celebrity Again? Yes. After this cruise, we’ll be Captain’s Club Select, which offers a few extra benefits. However, before booking Celebrity again we’ll probably want to explore cruises with super premium lines that we haven’t tried yet such as Regent Seven Seas, Seabourn and Azamara (Azamara is part of the Royal Caribbean/Celebrity family of cruise lines). We also likely will wait until Celebrity introduces the new “Edge class” ships, which are positioned as offering small ship itineraries with large ship amenities. Read Less
2 Helpful Votes
Sail Date: September 2016
Can't say enough about the itinerary, staff, food and condition of the ship! All were terrific! We had sailed on Silhouette during its first year and didn't like the service near as much. Captain Dimitrios K. is so friendly and ... Read More
Can't say enough about the itinerary, staff, food and condition of the ship! All were terrific! We had sailed on Silhouette during its first year and didn't like the service near as much. Captain Dimitrios K. is so friendly and entertaining. This was a great way for us to visit Israel and other great ports and we would definitely do it again! Felt very safe there as well as in Ephesus Turkey. Only point for improvement: better communication to guests re how to exit the Ashdod port. We were told there was a mandatory daily $20/person shuttle only upon our disembarking the ship, and that since the last shuttle was about 9:30pm, you wouldn't be able to get back through the high security port system to return to the ship if you wanted to stay out later. That sort of defeated the benefits of the ship staying in Ashdod overnight. Later we found out we could have taxied it for $10 each way (total for two of us) and I assume that would have meant we could have stayed out later. Might end up being cheaper to take ship excursions taking this into consideration (we had a private tour arranged, but had to meet them outside the port). Read Less
Sail Date: September 2016
We picked this cruise because of it going to Israel and even though Shimon Peres's state funeral took place during our time there it was a very interesting and satisfying visit with minor rescheduling by our tour operator. We had ... Read More
We picked this cruise because of it going to Israel and even though Shimon Peres's state funeral took place during our time there it was a very interesting and satisfying visit with minor rescheduling by our tour operator. We had booked Guided Tours of Israel thanks to recommendations on Cruise Critic and found them excellent. Aqua Class is our preference and we did not find any drop in standards since our last Celebrity voyage last year -also on the Silhouette. The menu has become a little familiar but standards remain high and service first class. We did not try any paid-for restaurants as we felt there was no need. Our booking had given us unlimited Internet and Premium Drinks. Both have spoiled us for good- the internet speed now is really fast but not quite good enough for video. The wine waiters in Blu were exceptionally good with the drinks package and wine experimentation was rife! Buffet was as good as ever - our last cruise had been on P&O Britannia - they need to check out Celebrity to see what a good and imaginative buffet looks like. Our cabin was as expected and our hard working attendant was all we wished for. The lack of an assistant did not show to us - but we are sure she simply had to work harder. We went to only one show and one guest artist. It was hard to feel inspired by them - somehow the sparkle has gone - we used to go to every one. One downside which seemed more invidious than ever was the dreaded Park West art mob occupying so many public spaces for their questionable activities. It was great to read on return that Azamara is now kicking them off their ships again - maybe Celebrity will follow suit. The Captains daily announcements were not to be missed - his great sense of humour to the fore. He also gave a lecture on navigation which was a laugh a minute made more enjoyable by having his brother - captain of the Solstice - on stage with him. He was on leave from his ship! We saw one example of excellent professionalism when an unfortunate ill passenger had to be airlifted off the ship to Cyprus. The captain briefed us fully and we were able to watch the Cyprus Search & Rescue helicopter pick up the casualty. Their professionalism too was worth seeing. We understand the passenger was responding well in hospital. Ports: Naples - we took the fast ferry to Capri - sadly it was a Sunday and very overcrowded. Ashdod - our base for Tel Aviv and Jerusalem tours - very industrial. Haifa - much more picturesque - base for Nazareth and Galilee tours. Santorini - took the ships tour to climb the volcano - what a tough climb!! Kusadasi - did not take any tours - just some local shopping - with their lack of cruise ships sales tactics border on desperate. Piraeus - we took a fast ferry to Aegina - a delightful day trip. Malta - our first visit and we used a ships tour to get our first impressions of the island with a Grand Harbour tour - much enjoyed. Back to Civitavecchia - easy disembarkation - had a van booked through our pre- departure hotel - the San Giorgio - no problems. In summary a memorably good cruise! Read Less
Sail Date: September 2016
We sailed from Barcelona after a three day visit to the city. The Silken Gran Havana was lovely and centrally located. I had made reservations with Barcelona Day Tours for airport pick up and an 8 hour tour of the city plus Montserrat. ... Read More
We sailed from Barcelona after a three day visit to the city. The Silken Gran Havana was lovely and centrally located. I had made reservations with Barcelona Day Tours for airport pick up and an 8 hour tour of the city plus Montserrat. They also picked us up from the ship to visit Sagrada Familia. I was very pleased with their services and for 4 women it made touring easy and comfortable. Embarkation was a breeze and within the hour we were in our cabin. We had aft cabin 2153, a Sky suite. Aft is our favorite location having had 2151 with wrap around balcony for a two week cruise to Australia/N.Z. The next door neighbors complained about noise from the Oceanview Cafe above us but it didn't bother my daughter or me. Our butler was Felix and stewards, Nelson and Jimmy who came to introduce themselves as soon as we arrived. All three were professional and made sure we had everything we needed. They were the best. We lucked out again with our waiters,Yavuz Balkan and his assistant Rodwin. They were attentive and most accommodating. Both offered a different meal if anything wasn't to our liking which in my opinion is over and above normal service. We dined in Illuminae once after the Concierge called to ask why we weren't dining there but we were with friends not in suites so chose to eat in the MDR with them. Honestly,the food was fabulous in both. The ports in Spain,Portugal, and Gibaltar were beautiful,interesting, and educational. My daughter and I tried to think which has been our favorite cruise yet and we could not choose one above the others primarily because when you sail with Celebrity, they're all fantastic. Read Less
5 Helpful Votes
Sail Date: September 2016
We chose this cruise because of the itinerary which included ports which we had not been to previously. Embarkation was great more or less straight on. We chose to go Concierge class and didn't find that we had any extras except ... Read More
We chose this cruise because of the itinerary which included ports which we had not been to previously. Embarkation was great more or less straight on. We chose to go Concierge class and didn't find that we had any extras except for the appetiser in the afternoon which we enjoyed. Cabin we felt was a little smaller than we were used to as we kept bumping into each other. The cabin steward Mohamed was great and saw to our every need. We were very disappointed with the food in the main dining room, the choice was limited and the quality was not up to the standard of other ships we have been on recently. We had a great deal of hassle with our table at (Too long a story to outline here). Talked to a number of guests and they also found the food disappointing.Waiters were great. The food in the speciality restaurants was first class but of course this came at an extra cost of around $50 dollars. The food in the self service restaurant was great, plenty of choice and well cooked. Our cruise included a drinks package (Classic) but what they don't tell you is that it is very limited in what you can have. Most drinks were over $8-9 dollars per glass and therefore not available We upgraded our package on board and found that that covered everything we needed. Entertainment is average on this ship, most of it was just music no lectures or exhibitions. There were tours around certain areas of the ship but again this came at an extra cost. We did find that the ships company were constantly "on the sell" from dining experiences, to wine tasting, to pictures , to jewellery raffles, to spa treatments etc etc I had my hair done on a formal night, the cost of the blow dry was $60 dollars but the stylist told me that my hair was dry and he could give me a treatment for a few dollars. I agreed and ended up paying $123 dollars. Complained but was only offered a free blow dry. Not good enough. After all the complaints above, we did enjoy our cruise but would not travel on the Celebrity Reflection again. It was not a patch on our cruises with Celebrity Galaxy and Silhouette. Read Less
8 Helpful Votes
Sail Date: September 2016
My wife and i used CC to do a lot of research and chose the Celebrity Reflection/East Med cruise. We're also used to an element of luxury on our hols so opted for one of the Signature Suites, therefore this review might not be ... Read More
My wife and i used CC to do a lot of research and chose the Celebrity Reflection/East Med cruise. We're also used to an element of luxury on our hols so opted for one of the Signature Suites, therefore this review might not be relevant for some as we didn't use the MDR or Opus, or even the pool for that matter. However, what we did experience was fantastic and the perks you get with this level of suite made us feel like royalty, the suite was also beautiful with a nice size of balcony. Although we did visit friends in the Penthouse and that was unbelievable spacious and opulent! We also enjoyed great room service, laundry, wifi (not very fast though) and free spirits plus mini bar. The bed was fantastic as was the storage and practical aspects of the room, easily on par with 5-star hotels we've stayed at. We dined with the Captain (what a dude!) on the second night in the Tuscan Grille and we enjoyed a steak of peerless quality. We loved Murano, but the menu is small and does not change, unlike Luminae, however that could be hit or miss. Qsine was a bit of a fad but enjoyable. The service was excellent in all cases. We did sometimes have breakfast in the Ocean View cafe, which was fine. The only meal experience we really didn't enjoy was the Lawn BBQ that was 'pushed' onto us as we left the check-in area; what a waste of 140USD that was, with average food / wine and it was also blowing a gale through the gaps in the screens, so everyone was miserable. We felt such fools giving up a speciality restaurant that was effectively free for us for this rubbish. So even though we had a full package we still ended up as a victim of pushy sales :( We used Michael's every night, which was fairy quiet most of the time, but we made some great friends and had such a laugh, the staff again are superb in there. The cocktails are not the quality we're used to, but we certainly got our monies worth via our all inclusive package that comes with this level of suite. One criticism is the underhand tactics used by some of the services on board, such as the spa. This happened to 3 sets of couples we knew of, including us, where you receive your service (Hair, massage etc) and they say 'oh your hair is dry' or 'you feel tense', would you like this or that, but not explain the cost implication. Fortunately our butler sorted everything and we were refunded some of the money (So were the other couples). The ship excursions are also expensive, we did 3, but would do our own next time. Coming and going off the boat was very efficient and better than i imagined it would be, we didn't even have to check out, just grabbed our cases straight to a car that was waiting for us. The entertainment was a bit weak some nights, but we enjoyed a couple of shows. There is lots to do elsewhere and thought the daily itinerary leaflet was good. The casino was never busy, i ended up playing Craps by myself which is no fun, but that's not the fault of Celebrity, it certainly felt like a mini Vegas. Any negativity we experienced was completely overshadowed by our love for everything else, definite cruise converts now, although we got a great deal for the Signature Suite, looking at prices for next year, it could be a one off. Read Less
2 Helpful Votes
Sail Date: September 2016
It offered vgood value, we had a veranda room which was excellent, with great views of the coastlines as the boat cruised its way thru calm waters all the way. The food was excellent, we only used the buffet & the restaraunt not the ... Read More
It offered vgood value, we had a veranda room which was excellent, with great views of the coastlines as the boat cruised its way thru calm waters all the way. The food was excellent, we only used the buffet & the restaraunt not the specialty restaurants, the entertainment was good to very good, as we were leg weary after day visits not looking for extra activities at night. The ship is 5* & is kept clean night & day, toilet room staff are on hand to make sure this area is clean, only cruise line so far i have encountered this. The staff all worked well, you can plan your excursions from your tv so there is no cue at the excursions desk. The washing was $20 for the first bag which was vgood value. The drinks were expensive all in USD plus a 18.5% loading which is a bit cheeky as we opted for prepaid gratuities, however if you dont drink much alcohol then no prob. The $300usd credit helped a lot with excursions, the excursion to Ephesus is money well spent. Keep in mind, if you go to Santorini dont bother with other excursions like volcano hiking as you need about an hour to walk up the path to the top of Santorini as the chair lifts cannot accomodate the thousands in port, there were 3 boats anchored the day we visited. This was the only -ve on what was a great cruise, would go again tommorow. Read Less
Sail Date: September 2016
We chose this cruise because of the embarkation port, ports of call and cost. the total cost was $5,122.00 for 2 people in a veranda room with insurance and air fare from boston to rome. celebrity was offering $1,000.00 off the air fare ... Read More
We chose this cruise because of the embarkation port, ports of call and cost. the total cost was $5,122.00 for 2 people in a veranda room with insurance and air fare from boston to rome. celebrity was offering $1,000.00 off the air fare in this booking. we booked the cruise through vacations to go and also received a $200.00 on board credit. we have made over 35 cruises, 16 with celebrity. the food, service. Ship and itinerary met all our expectations and the standards we expect from celebrity. the tour of taormina in sicily was excellent. we took the transfer only and toured on our own. we took the same type of tour to cassis, near marseilles, france. this tour was to far and only allowed about 1 hour to tour he town. there were some minor items to note and one major item. Celebrity offers to mail luggage tags if requested on their web site. we requested them on the last 4 cruises we took with them but they never arrive. we have to print the one in the cruise book you can download from their site. the main problem with this is that the printing is on plain paper. they can't even hold up from the dock to ship. 50% of our bags had to claimed at guest services because the tags ripped off. better to have porter make out a tag at the dock. Be aware of a nuisance that now occurs in the life boat drill. if you get assigned to the theater, some one in their wisdom decided that we need to be treated like children when leaving. they make you sit in your chair and dismiss you by calling out rows starting from the front of the theater. this created an angry scene on our cruise. The center section was held in place but the side sections weren't. the poor staff took so much verbal abuse that they backed off a third of the way through the process. The captains club elite cocktail period doesn't accommodate late seating diners. it runs from 5:00 to 7:00 pm. the whole purpose for the late seating is so you can enjoy more of your day before having to get ready for the evening. this earned perk should run until at least 8:15 pm. The reason for my low rating is the casino. a major part of my evening after my wife goes back to the room is playing black jack in the casino. celebrity has installed automatic card shuffling machines on all but their $50 and $100 minimum and single deck tables. these are the machines that a dealer picks up each hand and puts the cards in the machine. there is no shoe and thus no beginning and end to a good or bad shoe. i have made a lot of friends while talking during shuffling time. i've learned a lot about the dealers, their homes and things to do in port while talking to the dealers. they have essentially relegated the table game to a slot machine with a person handing out and picking up cards. if you think it doesn't matter, ask youself why they don't do it on the $50 and $100 minimum tables. the reason is that experienced players won't play with that machine on the table. i stopped cruising princess years ago when they did this. i will now try to avoid celebrity when ever possible and will not play in their casinos if i'm on their ships. Read Less
4 Helpful Votes
Sail Date: September 2016
We chose this cruise because of the itinerary. We had traveled on Celebrity before (Millennium/Alaska) and were very happy so had no reservations cruising with Celebrity again. There were 7 couples traveling more-or-less together, ages ... Read More
We chose this cruise because of the itinerary. We had traveled on Celebrity before (Millennium/Alaska) and were very happy so had no reservations cruising with Celebrity again. There were 7 couples traveling more-or-less together, ages 58-78. We started our trip ahead of time with the City Stay package in Rome and were very happy with the hotel (Grand Hotel Palace) and the excursions. Transfer airport to hotel was not ideal, it was confusing finding the Celebrity rep. then we had to schlep our luggage ourselves out of the terminal, across to the parking garage in to the waiting van which was not an ideal situation after 12 hours of traveling. Most of us booked concierge class cabins and were very happy with the accommodations. The rooms were spacious (in cruise ship terms) with plenty of storage space. Not sure if the benefits provided for the class were worth it though, the daily "canapes" provided weren't very good, robes provided were very heavy... next time I would just book an equivalent balcony cabin and save some money. Dining was very good, typical cruise cuisine. We only ate in one of the specialty restaurants (Murano) which was outstanding though others in our party ate in the Tuscan Grill (reported very good) and Q-Sine (not very good). We only attended 2 shows which were very good (4 Tenors of Rock and Beatles tribute band), the others' in the group said the rest of the shows were hit-or-miss. Service in all areas was very good and the ship itself was very well kept. Some of the ports visited were not for the faint-of-heart, very strenuous with a lot of hills/stairs and very crowded (I will review the ports under the "port review" section). We did not book any excursions offered (other than those included in the City Stay in Rome) but did things on our own in each port and found it very easy to use public transportation/trains. One of the couples did an excursion to Florence though, and were happy with the way it went. All in all, we visited the places we've dreamed about for years and are glad we did it in this manner, we were generally happy with Celebrity. Read Less
2 Helpful Votes
Sail Date: September 2016
We chose a Sky Suite on the 12th Deck and were not disappointed with the room or the ship. The artwork around the ship is varied and eye-catching. There is a media for everyone's interest. This is a very stylish ship and how ... Read More
We chose a Sky Suite on the 12th Deck and were not disappointed with the room or the ship. The artwork around the ship is varied and eye-catching. There is a media for everyone's interest. This is a very stylish ship and how enjoyable (and new to us) to not have to stand in life jackets for the emergency drill. By choosing a Sky Suite we could use Luminae. Our meals there on the 3rd Deck were consistently very good. The choice was limited (4 choices for each course) compared to the MDR but we never struggled to choose anything. Each meal was 5 courses if you included the amuse-bouche and the pre-dessert. The service was outstanding. The staff quickly learned names and preferences. We never queued whatever time we turned up. Michael's Club was a useful refuge on sea days but we always found a space anywhere we went in other parts of the ship. The Ocean View Café was very busy at peak times but with a bit of pre-planning it was easy to find a table. The staff were very efficient and the range of food offerings remarkable. Something for every taste. Quisine was more about style than substance we thought but Murano was excellent. The Porch was OK but nothing special. The coffee in Al Baccio on 5th Deck was excellent. We particularly enjoyed Marseille, Villefranche and Ajaccio but beware of shunning the shuttle bus in Marseille as the taxi drivers try to insist you want to go to Aix-en-Provence or Cassis rather than Marseille by telling you that Marseille Is 'dangerous'. Perhaps we were lucky but we found Marseille a delightful vibrant Port. The shuttle bus was 20$ return per person. The taxi worked out slightly cheaper. There was little of interest to us in the enrichment programme except for the talk on Navigation by the Captain which was extremely funny as well as being informative. We didn't think much of the entertainment except for The Beatles tribute band who were really enjoyable. So all in all a good cruise. Disembarkation was the usual shambles! Read Less
2 Helpful Votes
Sail Date: September 2016
Travelled with five friends in celebration of three milestone birthdays. Our room locations were good (6th floor & near the elevators) and our quarters well maintained throughout our trip. Beds were comfortable and sufficiently roomy ... Read More
Travelled with five friends in celebration of three milestone birthdays. Our room locations were good (6th floor & near the elevators) and our quarters well maintained throughout our trip. Beds were comfortable and sufficiently roomy on the Silhouette. Balcony was big enough for two chairs and a table to enjoy breakfast every morning. We dined in one of the restaurants every night and our servers were very pleasant and took pleasure in recommending their dinner menu choices and wine pairings. The martini bar was advertised as being the meeting place on specified nights for singles to meet each other. Being the only single gal in my group of six I looked forward to finding out who else was travelling solo. Sadly this was not an arranged meet up and none of the bartenders knew what I was talking about. A bit embarrassing for me to say the least. Perhaps a designated area near the martini bar or one of the many common rooms on the ship would have been a better idea for a meeting place. Our shore excursions were money grabs because they were basically for a bus ride to and from our destination that day. The guide just disappeared after giving us our time frame. The private excursions that we booked had more value and could be tailored to our schedule (some places took more time than others). We actually needed an additional two people for one of our private excursions and our travel consultant found a couple through one of her sites pre-sailing. Hop on-hop off buses were a great way to see the local sights for a small fee. Sun decks were crowded on sea days but you could always find a lounger, if not 6 together. Sufficient smoking areas were provided on several decks and surprisingly they were always busy. Daily activities like dancersize were fun on sea days, the gym sufficiently equipped but the zumba classes for a fee fell short. I have sailed with Celebrity before and enjoyed my experience because it was always with my group of travelling girlfriends, BUT they fell short on their advertised singles get together. This will prompt me to look to other cruise lines for the travelling solo experience. Perhaps they don't realize that people who are single (I am personally widowed) also want to cruise and are looking for companions to dine with, see the sights with and generally have someone to talk to throughout their voyage and maybe form new friendships. Other reviews on solo travelling also voiced disappointment so I know I'm not alone on this one.....now the question is....does Celebrity care? Read Less
3 Helpful Votes
Sail Date: September 2016
We chose this cruise after reviewing reviews both on this website and Trip Advisor. I had originally booked a Regents Cruise-the lowest category available-ocean window for $15,000 but soon came to my senses. Was on line one day and came ... Read More
We chose this cruise after reviewing reviews both on this website and Trip Advisor. I had originally booked a Regents Cruise-the lowest category available-ocean window for $15,000 but soon came to my senses. Was on line one day and came upon the Silhouette. I will admit that the size of the ship did concern me but I must say that overall never felt as if we were with 3,000 people. We originally booked the Aqua class and bumped up when we saw the price of the suite-stayed in a S2. Only problem now as they say " how do you keep them down on the farm after they seen gay parie? Loved,loved the suite and all that came with it-including the butler Nelson who was great. We had included a beverage package, tips and wifi. We also paid for the 5 specialty package. The suite also has a seperate dining room Luminare which was great-wonderful waiter by the name of Soner-they really catered to all your whims. We had our breakfast every morning on our veranda delivered by Nelson. The last morning went to the Luminare and I will admit it was a wonderful breakfast. We found all of the staff friendly and eager to please. The Martini Bar was wonderful-the bartenders quite entertaining. As far as the dining package we found all of the restaurants fantastic minus one-the Tuscan Grill-my husband and I are Italian and foodies but put that aside-we really thought the food was terrible-which we did share with both the concierge and the maitre d of the Tuscan. Not authentic at all-this one needs some work or a change in venue. On the opposite side-Qsine is fantastic and we highly recommended it as well as the Lawn Grill. As far ports-I was not terribly thrilled with Marseille nor Corsica. Other ports were great-loved Taormina,Nice and Cinque Terre. Other perks that were great with suite category was a lounge called Michaels drinks,teas and coffees served plus fridges with complimentaly beer, waters, soft drinks. As far as Ilounge-I went to use computer and found they were all MACs which I can't get use to at all. Beautifully appointed ship-which was the main attraction for me. I highly recommend this cruise and hope that I can travel on it another time Read Less
3 Helpful Votes
Sail Date: September 2016
Italy and Greece and Turkey. Best cruise, ship, staff and food yet! Our stateroom service was fantastic, the food in all venues was very good and the ship clean and easy to navigate. Highly recommend this cruise line and this itinerary. ... Read More
Italy and Greece and Turkey. Best cruise, ship, staff and food yet! Our stateroom service was fantastic, the food in all venues was very good and the ship clean and easy to navigate. Highly recommend this cruise line and this itinerary. With the exception of Santorini all the excursions were outstanding. Santorini is too many people, too small an area and long waits. Pretty to look at from the ship. In Ephesus we used Curio Travel Turkey and Greece for the tour. The sights were outstanding, the van very comfortable and the guide (Ike) was great. Notable with this tour agency - no high pressure selling. Overall, the tours, ship and all service was the best we've experienced in many cruises. The ease of embarkation and disembarkation were great. No long lines. Luggage handling was very good. While we probably won't take this particular cruise again we will strive to have a cruse on the Reflection but definitely will use Celebrity. Our first Celebrity cruise to Bermuda as also very good. Recommend a few days in Rome prior or after the cruise. We stayed at the Napoleon Hotel which was clean, friendly and very convenient. Used Bobs Limo. service from the airport to hotel and to port. Great Trip. Read Less
6 Helpful Votes
Sail Date: September 2016
We chose this cruise to celebrate our 60th birthdays and it was our first ever cruise but certainly not our last. It was a truly wonderful experience from start to finish. We sailed from Rome stopping at Messina, Sicily, Mykonos, Rhodes, ... Read More
We chose this cruise to celebrate our 60th birthdays and it was our first ever cruise but certainly not our last. It was a truly wonderful experience from start to finish. We sailed from Rome stopping at Messina, Sicily, Mykonos, Rhodes, Kusadasi, Santorini, Athens, Naples and finally Civitavecchia. The level of service, food, entertainment, comfort etc was exceptiional. We would particularly like to give special mention to Peter, our charming and Professional Waiter in the Opus Restaurant, assistant Waiter. Purnama and Sommelier Braganza. These gentlemen are a credit to themselves and a wonderful asset to Celebrity Cruises. Last but certainly not least We would also like to give a mention to Jose our wonderful stateroom attendant who looked after us so well. A big Thank you to all the wonderful staff Who Made our first cruise so memorable. We look forward to hopefully meeting you all again. Grazie mille a tutti. Read Less
3 Helpful Votes
Sail Date: September 2016
My wife and I are mid sixties and booked this as a last minute cruise. 8th Sept 11 nights Italy, Greek islands and Adriatic. We have cruised on RCC, Princess, and P&O. When we booked there were only 3 cabins left all inside which I ... Read More
My wife and I are mid sixties and booked this as a last minute cruise. 8th Sept 11 nights Italy, Greek islands and Adriatic. We have cruised on RCC, Princess, and P&O. When we booked there were only 3 cabins left all inside which I really didn't want but as it was last minute we accepted it. A balcony did become available but as we had paid and booked through iglu they wanted full price to upgrade. Another £2000. It was not worth that just for a balcony so we accepted what we had. Our room on the 9th deck No 9159. We looked up reviews and it warned of possible noise due to if being under the kitchen. This cabin should NOT be up for sale. Struggling to get to sleep and then being woken at 02:30 03:30 and the continuous noise is no joke. Things being dropped, trolleys being wheeled, noises like barrels banging. Being woken like that is really unnerving. I complained and pwas told that they would monitor it. The following night was the same. I gave them this option: either move me or fly me home at your expense. I'm not joking I was exhausted and I'd come away for a break. The outcome was that they moved us to the 3rd deck. 3109. Identical inside cabin but......heaven. From that point on we loved the cruise, the staff were wonderful the entertainment wonderful weather wonderful food wonderful. Yes you could pick holes, food could have been hotter, ship wasn't, new so a couple of bits showed its age, but it will, despite them constantly painting and varnishing, the shows not for everyone's taste, drink expensive, but if you complain about these things you are in my opinion a bit of a moaner. A live band supported most acts, they were brilliant. The trapeze act was fantastic, Jayne Curry......well what a girl she is. Jane, why you are not 8st I don't know, you have incredible energy. They introduced her as really good. They were wrong.....she,s brilliant. Didn't try the speciality restaurants, made our own way on trips, taxi's tour bus or walked. Indoor pool was wow! So warm. I would definately book with celebrity again. I rated 4 mainly due to our first cabin. They try really hard to ensure that you have a great time. We did. Thanks to all of the staff on board. Oh getting on and off at the start and end of cruise was a breeze. Read Less
1 Helpful Vote
Sail Date: September 2016
On recommendation from our travel agent, we decided on Celebrity Cruises and chose this 13 nights cruise on Equinox which turned out to be a very good choice! This was our first cruise and with nothing to compare, and relying entirely ... Read More
On recommendation from our travel agent, we decided on Celebrity Cruises and chose this 13 nights cruise on Equinox which turned out to be a very good choice! This was our first cruise and with nothing to compare, and relying entirely on comments from other "cruisers", we were so impressed with EVERY aspect that we now consider ourselves "hooked on cruising"! Apart from a couple of minor "negatives", which were resolved quickly and satisfactorily anyway, we simply cannot find anything to criticize about the overall experience. We unfortunately had to cancel our first shore excursion due to a medical condition and would like to compliment the doctor (Patrick O'Neil) and other medical staff for their professional, competent and friendly attention to our needs. The only part that we could not really give top marks was some of the Las Vegas style theater entertainment which was not to our liking, but on the other hand, we wish to especially comment on and congratulate the Classical Duo for the performances. Very nice female voice and the male guitar player who was quite simply SENSATIONAL!! Another special mention goes to Stephanie in Shore Excursions. Her friendly and competent manner was exceptional. Will we cruise again with Celebrity? ABSOLUTELY YES! Thank you Celebrity Cruises. Read Less
10 Helpful Votes
Sail Date: September 2016
This was our first cruise. We couldn't fault the service. It was a wonderful experience ,from Julianna and Andre keeping our room clean and tidy to our beautiful singing counter assistant Treshanna and our waiters Bang Bang and Mark ... Read More
This was our first cruise. We couldn't fault the service. It was a wonderful experience ,from Julianna and Andre keeping our room clean and tidy to our beautiful singing counter assistant Treshanna and our waiters Bang Bang and Mark and sommelier Ovidou. We would give 10 out of 10 to all we have mentioned. We also enjoyed the entertainment .The shows that were on this trip were first class. we looked forward to going every evening. The house band were fantastic with all their involvement in supporting the the acts each evening. The excursions were very well organised. although they were quite expensive. We were very impressed with the care and attention given to all disabled guests. the ship was accessible to mobility scooters and wheelchairs On excursions ,the coaches that were provided were also accessible to wheelchair users. The whole experiece was wonderful. we will do it again soon. I havn't mentioned the other members off staff by name but sufficient to say that all members of staff we met were extremely courteous and friendly. We must not forget Captain Michael, who gave us an update on position and temperature etc every day. My Husband enjoyed his talk on the running of the ship. Read Less
Sail Date: September 2016
Ship and staff were excellent everyone is working as a team and it shows from the officers to the bar staff, everyone speaks to you even if they are painting outside or cleaning. Really have to sort out the dress code for 'dress up ... Read More
Ship and staff were excellent everyone is working as a team and it shows from the officers to the bar staff, everyone speaks to you even if they are painting outside or cleaning. Really have to sort out the dress code for 'dress up nights'. A complete mess nobody knows what to wear and the result looks simply ridiculous--- just make a decision one way or the other and stick to smart or formal. Also please stop the touting for sales by staff outside the shops, after a week and half of saying no to an event, raffle, red carpet day, special offer or just trying to get you into the shop or art sale it begins to grate in the same way as time share sellers. Ports were the usual mix of industrial and scenic views. Entertainment was a little orientated toward individual performances rather than stage shows from the entertainments team. Read Less
4 Helpful Votes
Sail Date: August 2016
As an introduction er cruise 3 to 4 times a year, the last cruise, in May 2016, on the brand new Carnival Vista, which was outstanding from every point of view and our next cruise in 5 weeks on the Celebrity Silhouette. We have become ... Read More
As an introduction er cruise 3 to 4 times a year, the last cruise, in May 2016, on the brand new Carnival Vista, which was outstanding from every point of view and our next cruise in 5 weeks on the Celebrity Silhouette. We have become used to an extremely high standard on the Celebrity Silhouette, however the Reflection has a long way to go, or Celebrity have purposely lowered standards. The good part was that check-in and boarding the ship was completed in about 15 minutes. We received our stateroom and were satisfied as it was quite similar to the Silhouette, bar a few differences.On the third floor midship it was ideal as one feels the movement of the ship much less. Toiletries are offered, according to the Celebrity site, but are difficult to come by and shower caps and cotton wool was not given nor offered at all. As well there is no wash line in the shower. As one who frequents the gym twice a day, it made for difficulties after washing out my sports gear.. My other main gripe is the aggressive marketing by the speciality restaurants. All over the ship, one is almost attacked and after giving reasons why we don't eat there, my wife is vegetarian, we are given reasons why we should eat there. Most unpleasant.Even telemarketing is used. The only places I was not approached was on the treadmill and in the pool, but its just a matter of time. Entertainment, left a lot to be desired although the individual artists were of a high standard. Service good, officers and crew most friendly and approachable as with guest relations who were tops! Bottom line is if we see that the Celebrity Silhouette standard has dropped, we have cruised on her 3 times, then we will review our loyalty to Celebrity. Read Less
2 Helpful Votes
Sail Date: August 2016
We decided to go on our first long cruise for our honeymoon and it was the perfect cruise and the best decision!. At arrival in Athens, the embarkation was pretty fast and smooth. They transfer our luggage directly to our room and our ... Read More
We decided to go on our first long cruise for our honeymoon and it was the perfect cruise and the best decision!. At arrival in Athens, the embarkation was pretty fast and smooth. They transfer our luggage directly to our room and our stateroom was ready around 14:00. We then walk around to get familiarized with the cruise and its installations and arrange for the Dinning Package and the Classic 7 Wine Bottle Package. Both packages were a very good decision, the Select Dinning Restaurants were outstanding. Tuscan Grill very good attention and service, excellent food, great wine and remarkable little details as a Limoncello homemade courtesy of the restaurant. Jonheider and Goran were excellent in their service performance. Both assisted us at all time with a great service. We returned for a second dinner at the Tuscan Grill on the second day at sea. Silk Harvest was also very good. The service at some point was a little bit slowly but nothing to really complain of. The food is of great quality and flavor and you can try several dishes and starters. Murano. Amazing. The service of Daniel was excellent, he assisted us from the beginning till the end with nice service, good talk and details. He brought us a cake with candles as a present for our honeymoon. We also were able to try several desserts and starters. For the main dish we both order lobster and Daniel prepare at our table with an excellent flavour and great ingredients. At last but no least we tried Sushi at 5. In my personal opinion they should change the name of the restaurant to something more elegant and nice because Sushi at 5 sounds like if it is a fast food restaurant or dinner room and when we tried it the last day at sea we discovered it is an amazing sushi place. The service is also very good, specially the attention from Sam who offered us the best Wasabe we have tried, natural one from the plant itself and cut in a shark skin table. If we knew the good quality of this restaurant before, we should have eat there two times. Regarding the wine package, it was also a very good decision. We could ask for a bottle of wine in any restaurant or even for our room. They have very good types of wine including Tempranillo, Zinfandel, Syrah, among others. Talking about other areas, we have to highlight the cleanness of our stateroom mainly based on the attention of Sim, our stateroom attendance. We heard that some rooms had problems with electricity and water which is such a pity but luckily we did not have any problem at all. The Ship we found it to be very good, clean at every time, with service people everywhere around and nice activities during the days at sea and after returning from the Ports of Call. The dinning room of the ship (Slihoutte) was very good. We had dinner 3 times there and were above average. The first day we had a confusion with the Sommelier since she did not bring us the bottle and instead she pour us two glasses of wine, nevertheless, she brought us the bottle afterwards and did not charge the two glasses. The rest of the days the attention and service was very good and the quality of the food was amazing. All type of different dishes and starters, including lobster, meat, salmon, etc. Regarding the activities we think mainly all of them were pretty good. The DJ was a little bit repetitive and ended the night very early some days. For the rest of the activities I found them very good. We would for sure return to a second cruise with Celebrity! Read Less
Sail Date: August 2016
Having been on a cruise for the first time my impression of the trip from Rome to Barcelona was very good. I thought that to have to pay for water and soft drinks on a cruise ship is over the top as was the price to purchase them and the ... Read More
Having been on a cruise for the first time my impression of the trip from Rome to Barcelona was very good. I thought that to have to pay for water and soft drinks on a cruise ship is over the top as was the price to purchase them and the activities on board were limited other than that there was a lot of great advantages. The staff on board were great and very friendly and the ship was extremely clean. The restaurants were amazing especially the silhouette restaurant management staff of Alexios and Gilmon were fantastic their service was of the highest quality and when we went to the restaurant we asked for that table 436 every chance we could to be greeted and serviced by these amazing gentlemen. it was a pleasure being served by such a wonderful and helpful couple of men who have great pride in what they do and it showed in the way they delivered the food and the selections and information they advised us made going to the restaurant special. Thanking you heaps 10 out 10 boys well done !!!! Read Less
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