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23 Helpful Votes
Sail Date: December 2015
We are a couple in our mid 30s and were traveling with my parents who are in their early 70s. We cruise about once a year and have sailed with Disney, Norwegian, and Carnival. This was our first Celebrity experience. We've also ... Read More
We are a couple in our mid 30s and were traveling with my parents who are in their early 70s. We cruise about once a year and have sailed with Disney, Norwegian, and Carnival. This was our first Celebrity experience. We've also traveled extensively in South America and 3 out of the 4 of us are fluent in Spanish, which opened up our options in port. We sailed on the Celebrity Infinity 12/5-12/20/2015 from Ft Lauderdale, through the Panama Canal, to Valparaiso, Chile. Overall, it was a wonderful experience and I would sail this itinerary again and sail on the Celebrity Infinity again. The first day: Chaos. Not only was there a public health inspection, but they were also busily trying to deal with the recent norovirus outbreak and there was some difficulty with a shipment of food. The Ocean View Cafe opened late and had minimal food and condiments were scarce. Bread, but no butter. Salad, but no dressing. The crew was serving everything, which made the process very inefficient and led to long lines and waits. The rooms were ready over an hour later than anticipated. The good news is that this was the first day only and the problems were quickly remedied and the rest of the cruise went smoothly. Ocean View Cafe: There is an adequate variety and ample food in the Ocean View Cafe. There was always a salad bar, two soups to choose from, entrees (including local entrees from the nearest ports of call), a carving station, a pizza station, made to order pasta station, made to order sandwich station, fish and chips, a cheese station (with standards like cheddar, Swiss, provolone, etc and then usually 3 others such as blue, goat, brie, feta, etc.). In the mornings there're are several omelette stations and a poached egg station, as well as Asian and "American" (although please let it be known that most Americans do not eat pork and beans and corn for breakfast). Every evening, they have a sushi station. In general, buffet desserts are not good. They tend to lack not only sweetness, but taste (which is not isolated to the Celebrity Infinity buffet desserts, but a general observation). Additionally, some reviewers have commented that the crewmembers don't work very hard and are slow clean off tables, which simply isn't true. They were constantly working to clear tables and keep them clean. There were very few times that we couldn't immediately find a table. Ice cream: There's an ice cream station in the Ocean View Cafe that is open from noon until midnight. They have a variety of flavors, including ice cream, no sugar added ice cream, sorbet and soft serve. They also have cookies and toppings. If you want a sandwich cookie, don't pay for it at the gelateria, just get your ice cream and ask for two cookies from ice cream place and assemble your own. If you just need a little sweet snack in the afternoon, you can get a serving of M&Ms, Sour Patch Kids, Reece's Pieces, etc. from the ice cream station. Cafe al Bacio: There's been some discussion that the treats served at the coffee shop are not complimentary anymore. They are and probably always will be as they tend to be the same desserts served at afternoon snacks and dinner dessert at the Ocean View Cafe. Trellis Restaurant: Our servers were wonderful. They were attentive, friendly, but professional and seemed to enjoy their jobs, which made for a pleasant dining experience. The food was really quite good and overall very enjoyable. I do agree with other reviewers that portions were inconsistent. If you ordered one entree you might get just enough to satisfy your hunger, while another entree would feed 2-3 people. There were a few dishes that we could have done without. For example, the pineapple upside down cake which was a yellow cake with a piece of pineapple sans caramelization. We ordered creme brulee almost every night in addition to another dessert to share. The creme brulee was occasionally overset or underset, but usually a great choice. In general we were done with dinner in less than 90 minutes. Occasionally it took longer and often we were out in as few as 75 minutes. Ship maintenance: Reading previous reviews, I was expecting threadbare carpet with rust on every surface. This simply wasn't true. The ship is in very good condition, especially considering her age. Yes, there are areas that need to be addressed. For example, the bathrooms need re-grouted and ventilation systems need installed. There is mold in the grout. The grout has not rusted as some reviewers have stated. There is nothing in grout that can rust. However, there are metal strips that have rusted and in a few places rust has leaked into the grout. Nothing the stateroom attendants do will be able to remove mold or rust from the grout. There is also mold on the tiles of the showers near the thalossotherapy pool, which is really unfortunate. This needs cleaned thoroughly every day and bleached once a week and the problem should resolve. The maintenance crew works very hard to keep the ship well maintained, which means that occasionally stairwells or other areas are blocked off. This shouldn't be upsetting to passengers, but rather should engender gratitude that they're working so hard to keep the ship in top shape. The stateroom: We had an ocean view room, which was clean and an adequate size. The first day we wiped everything down with a sanitizing wipe and were surprised that our wipes didn't pick up any additional dirt or grime that had been left. The room had been thoroughly cleaned, for which we were very grateful given the recent norovirus outbreak. There were a few areas that could use some maintenance such as a piece of molding that had been broken off, grout issues previously discussed in general ship maintenance, but overall the room was well maintained. The sofa bed is quite heavy, so if you want to angle it to watch the television comfortably from the sofa, it's a 2 person job. Our stateroom attendants were very quick to recognize our patterns and would clean our room as soon as we left for breakfast and the evening show every day. They always had a backup supply of shampoo, conditioner, soap, etc in the bathroom so that we didn't have to hunt them down when we ran out. They were very efficient and we appreciated their unobtrusive efforts to make our stay a great one. Cruise director: Admittedly, we general pay very little attention to the cruise director and make sure we bring plenty of our own entertainment so that we don't have to rely on the ship's. However, I will say that Sara was spectacular. I was a little nervous the first night when she showed up on stage with a tiara/crown on her head, but looks can be deceiving. She was precise and to the point, but still fun and personable. Her English and Spanish (and ability to switch between the two languages quickly) were excellent. She's the kind of person you'd actually want to sit down and have lunch with so you could get to know her better. Onboard activities: The ship is small and lacks things like miniature golf, rock-climbing walls, ropes courses, bowling, etc. that you'll find on larger, newer ships, but the entertainment crew did their best to provide a variety of activities to keep passengers occupied throughout the day. The one thing they can improve on is having enough seating and making sure presenters have microphones and that background music is turned off. Gym: The gym is at the front of the ship with a great view just under the bridge. There's plenty of equipment with rows of treadmills, ellipitcals, stationary bikes, etc. They also have weight machines and 4 sets of free weights. They have citrus and cucumber water after 7:00 am with fresh fruit to snack on if needed. Surprisingly, the gym was crowded by 6:30 a.m. every morning. Usually, ship gyms don't start to get crowded until the 7:00-8:00 time frame. Perhaps it was the older demographic of the passengers on board. Celebrity Infinity Dancers and Singers: Very disappointing. I would not go to another show that featured them. I believe it to be a combination of poor choreography, as well as skill, but the shows simply were not enjoyable. The costumes were also often ill-fitting and not flattering to the variety of body shapes of the dancers and singers. Additionally, the fallback "dance move" was to rub their hands on each others' groins or rub their hands up and down each others' legs in a seductive, sexually stimulating way. This was done over and over again in nearly every dance. I often felt like I was at a gentleman's club instead of on a cruise ship. This really is inappropriate, especially for a 7:00 pm show. The singers were ok, but not great. There was a holiday show while we were on board and it appeared as though they had only rehearsed once or twice. They included the song Santa Baby as part of a Hanukkah medley. Really?!? Other entertainment: The other nighttime entertainment was really great, with a few exceptions. There was pianist, flutist, violinist who were all spectacular. There were several vocalists, some of which were wonderful (ie Mark Preston from the Lettermen), others of which were just ok (and one of which made me think "hmm, this is really the best Britain has to offer..."). There was a magician who apparently had performed in Las Vegas, which gave me higher expectations that I should have had. His tricks were average, but something seemed a little off. I'm not sure if he was trying to play the absent minded magician or what was going on, but it was an awkward performance. There was also a juggler who was incredibly talented, but so crass and vulgar that his personality detracted from what would have otherwise been a great show. Onboard musicians: Several musicians and bands throughout the ship--Bandmates, Soundtrack (Latin band), Julia (pianist and vocals), Roberta (guitar and vocals), MoonShine Duo (guitar and vocals), etc. It was really great to have live music throughout the ship. Rooftop Terrace: The concept is nice, but there are still a few kinks that need to be ironed out. They played a new movie most days and would show it about 3 times per day. They keep the furniture tied up underneath the screen and whoever goes to the first viewing has to untie the furniture and drag it to the location from which they would like to watch the movie. Why the furniture wasn't set up ahead of time or why it had to be tied down every night is unclear to me. Additionally, as the name implies it is on the top level with no wind guard to keep the breeze down. Traveling at 18-22 knots on the open sea can create a bit of a breeze which makes it difficult to hear the movie and at times uncomfortable to have the constant wind in your face. Speakers/naturalists: They had 4 different speakers for this particular cruise, which I was initially excited about, but ended up rather disappointed. They had someone to talk about the Panama Canal who was very informative. They had someone to talk about the night sky, who was also informative. One night he also did a stargazing event, which was nice. However, both of them talked about future talks they would give, but then they never showed up on the agenda again. MickeyLive does a very nice job of balancing information and entertainment and I thought he was the best of the 4 speakers. Milos is a naturalist who lives onboard the Celebrity Infinity and is fine...if you enjoy 7th grade humor and sitting through an hour of said humor to get about 10 minutes of actual information. Not my cup of tea, but some passengers seemed to enjoy him. Guest services: Limited interactions with them, but on the few occasions we required their services, they were kind and helpful in a timely manner. Fellow passengers: As long as passengers are understanding and realize that life happens and can roll with the punches, they'll be fine. Unfortunately there were several complainers and very rude passengers. On the first day in the Ocean View Cafe, we came across some incredibly unkind people. One man yelled over and over at a crewmember that the food was "gross, just gross" because there was no salad dressing for the salad. Another complained that the food was cold--just by looking at it--even though there was clearly steam rising from the food in question. Another man very rudely told a crewmember that he wanted a plate when the crewmember handed him a shallow salad bowl, which could have held whatever food item he was planning to put on the plate. On another occasion, I overheard a woman in the hall around 11:00 very loudly proclaiming that "if our rooms aren't done by the time we get there, I'm going to call and make them come and clean it. We're in and out of the room all day and we need it to be clean." Perhaps she failed to realize that because she was in and out of the room so much, she wasn't allowing her stateroom attendants time to actually clean it. I assume these are the people who write the negative reviews that make us all wonder if our vacation will be a disaster and then we get there and it's actually spectacular. Cartagena, Colombia: You can take a shuttle or walk from the ship to the port entrance. The port is actually very nice with numerous animals to see including black geese, iguanas, macaws, parrots, tucans, ducks, a condor, etc. There's a shopping area, as well. I recommended taking a quick look at prices before heading into town so that you can make the best decisions in terms of quality and price. If you don't find something better in town, you know what to expect when you get back. There's WiFi at the port for $5/hour or a certain amount of data. We initially planned to walked outside of the port and get a taxi for about ~$5 one way to the Walled City. "Taxis" (meaning someone who will drive you around in a car and give you a tour) are waiting as soon as you leave the animal preserve. They asked $20 per person for a 3 hour tour. We walked a little further on, almost to the point of leaving the port and got one of these same "taxis" for $30 for the four of us. He took us to around Cartegena, to a couple of forts, to the new town, to an emerald museum (you'll notice that every emerald shop calls itself a museum in Cartagena) and finally to the old town, which is the only place we wanted to go. He took us to a shop and stood outside to make sure we didn't meander to another shop (so that he would be sure to get his commission), then took us to see several statues, etc. We had asked for him to help us find a place to use WiFi and a public restroom--neither of which ever happened and by the end, we just wanted to get back to the port. When we got back he told us he expected a $10 tip. In the end, we paid $40 for 4 hours and only saw a part of what we wanted to. The point is, there are options. Be persistent until you get what you're looking for and don't settle for the high prices of the taxistas waiting to pounce. Colon, Panama: We walked around the port shopping area and used the WiFi at a little cafe. It was $5 for unlimited time and data. Then we got back on board and had the thalossotherapy pool to ourselves. Manta, Ecuador: This was perhaps our favorite port. The ship provides a shuttle with two stops in town--one at the beach (Playa Murcielago) and another at the Plaza Civica, where they set up a shopping area. People come in from far away for the few days a year that cruise ships stop in port in order to sell their wares. We took the shuttle to the Plaza Civica, where they had "taxistas" lined up ready to take passengers on tours. We walked a couple blocks up the road and got a regular taxi who took us to Montecristi, waited for us for over an hour, and took us back in to Manta for $30. In Montecristi, we walked around. There are several shops that sell the famous Panama Hat and have ladies outside demonstrating how to make the hats. There are a wide variety of styles and quality to choose from. Most of the hats are actually made in Cuenca--so if you're looking for a large factory, you'll have to plan it for another trip. Our taxi driver tried to help us find more shops when we didn't find the hats we were looking for in the first few we came across. He also gave us information about the Manta and Montecristi as he drove us here and there. No hidden agenda, just available and willing to talk. We ended up buying hats from the stands in the town square for $20 each. They're not high quality, but will serve the purpose we bought them for. We gladly gave our taxi driver a $10 tip. When we got back, we took the shuttle to the ship, ate lunch, and then took the shuttle to the beach. We were there on a Saturday so there were several locals there as well. It's a dark sand beach and the waves were fun to play in. The water was cool, but not cold. The There's a KFC a few blocks up from the beach stop that has free WiFi. Lima, Peru: The port is in Callao which is a less than savory area of the city and very industrial, so the ship provided a shuttle that took us to the Plaza de San Miguel a little further into the city. The port was not set up to receive cruise ships. There was a section where they were doing work and the traffic was down to one way. What should have taken 10-15 minutes, took 45 minutes due to poor planning on the part of the port. At San Miguel, there's a shopping center and movie theater. There are the obligatory taxistas waiting to take you on a tour of the city. We walked over to the shopping center and found a real taxi driver to take us to La Molina where we met a friend and had lunch with her. On the way back, we took a taxi and drove past Miraflores (but unfortunately didn't have time to stop), where there is a beautiful seaside park and free WiFi. The taxis one way to La Molina (about 20 km from San Miguel) was $10. If you just want to go to Miraflores, I suggest walking a few blocks and getting a real taxi to take you to Miraflores for a few dollars instead of taking a "taxista" who will take you on a tour to see things you don't want to see for a lot of money. Arica, Chile: Arica was lovely. They rarely see cruise ships, so were very kind and hospitable. There were taxistas at the port, but they weren't pushy like in other ports. They had a small market set up across the street from the port with several vendors and musicians. From there, we walked up to the Morro de Arica where there's a museum and monument about the Chilean-Peruvian War. The hill is steep and you can take a taxi if you'd like, but even my aged parents were able to walk up without too much effort. We stopped at the city center and took money out of an ATM and used the internet for about $.50 for an hour. We had lunch on the ship and then walked about a mile to Playa El Laucho, which is a great little horseshoe shaped beach. There were a handful of locals there and very few tourists. The water was quite cold, but there were great shells to be found. As we set sail from Arica, there were several dancers and musicians who came to the port and danced and played until we pulled out. Valparaiso, Chile: We took the lightrail in Valparaiso and went to church (as we landed on Sunday), then we took a bus to Santiago, visited with friends and were at the airport in the evening with plenty of time to spare. There was a transportation strike going on and some concern that we wouldn't be able to leave. International flights were the only ones leaving. This wasn't the first time that we've encountered a transportation strike in South America. Always plan for an extra day to get home...just in case. Overall: This was an excellent vacation and I would recommend it to any reasonable person. If you're nitpicky or a complainer, you might want to choose something else. Read Less
Sail Date: August 2015
This was a 12 night re-positioning cruise, starting in Vancouver and ending in San Francisco. The Infinity was a very nice ship, well maintained except for stained upholstery in the MDR and public lounges. The decor was a bit odd for my ... Read More
This was a 12 night re-positioning cruise, starting in Vancouver and ending in San Francisco. The Infinity was a very nice ship, well maintained except for stained upholstery in the MDR and public lounges. The decor was a bit odd for my taste. The MDR had less than adequate service for breakfast and didn't get the orders just right. The buffet was crowded, but the staff did a wonderful job of clearing tables and offering coffee and sometimes pastries. If you want free tomato juice or grapefruit juice, go to the MDR. They charge extra for it in the buffet. The food in the buffet was good to excellent and there was a good variety. They adjusted serving times to accommodate the port hours. Some close their buffets at 2pm no matter what. Also appreciated was the full buffet incluing egg stations the day of debarkation. Some ships pare it down to the bare minimum. We ate in the MDR every night at about 6pm. We had the flexible dining schedule, but made reservations and got the same table and wait staff every night. There were 4 of us and we were joined by two more diners every night, so made several new friends. The wait staff of Mario, Mario, and Mervin were one of the best teams we've ever encountered. Mario Sr. had 19 years experience and it showed. Mario Jr. was very lucky to be mentored by such a gentle, efficient waiter. Mervin was the Sommelier and always had my bottle ready (except for the day he had off and another one misplaced it). He made excellent suggestions based on my tastes in wine. The wine was a little more expensive than on other ships, as were all the drinks, including soft drinks. We opt out of the drink packages, as we don't drink nearly enough to make them worth the cost. The food in the MDR was hit or miss. Mostly hit. Steaks were good. Variety was OK. "Homestyle" Meatloaf was disgusting. Everyone at our table sent it back after one bite. The lobster was firm texture and very delicious. They offered Salmon every day and one other fish entree every day. Presentation was nice. I rate two items on a scale of 1 to 10 and the Creme Brulee gets a 9 to 10. The Caesar Salad gets a 7. The cabin was about the same as on every ship. We had an inside, deck 3, midships location. We were extremely happy with this location. Very easy to navigate wherever we wanted to go. Also had the advantage of minimal ship rocking, and no noise whatsoever. An added bonus for this voyage was that it was a Captain's Reunion Cruise Annual Event. There were 4 cocktail parties for the Captain's Club Members and 2 for everyone else. They really value their repeat passengers and showed it by extra gifts and freebies. We got Celebrity shopping bags, umbrellas, rain ponchos, drinking cups, etc. Missing were the towel art animals on the bed. Not a problem for me I enjoy them, but don't need them. Chocolates were present every night on the pillow, as well as real hygiene amenities instead of multipurpose goo in the shower dispenser. The ports were the main reason we took this particular cruise. It was our 4th cruise to Alaska. I really wanted a cruise that called on the Port of Sitka, so I was happy. Icy Strait Point was a new port for our friends to visit, and Skagway was a priority on our lists, due to the train ride to the Yukon. Victoria was delightful as usual, and Astoria is a hidden gem that I really love. This time we walked up to a free home tour four blocks straight up from the Maritime Museum bus stop. We toured the museum last time and enjoyed it very much, but declined to do it again because we thought the entry fee ($15) was a little steep. It was much less last time. Anyway, back to the marvelous home tour: The owner met us at the entrance to his front yard and led us on a very personalized tour of the whole house. Wow! It was a beautiful Victorian historical home, beautifully restored and furnished. There were 2 docents there to accommodate other tourists. We felt very welcomed and were even served cookies and punch. Donations were accepted, but no fees. I believe it is only open when ships are in port. Read Less
2 Helpful Votes
Sail Date: May 2015
My expectations based on previous reviews were to find a tired, old ship with disgruntled waitstaff. Nothing could be further from the truth. The ship looked fresh and clean. Waitstaff was friendly and fairly attentive. We had a ... Read More
My expectations based on previous reviews were to find a tired, old ship with disgruntled waitstaff. Nothing could be further from the truth. The ship looked fresh and clean. Waitstaff was friendly and fairly attentive. We had a suite so we also had the good fortune to dine in Luminae instead of the main dining room. What a perk! It's about time suite guests were given a very tangible and valuable amenity. Service and food was top notch. Food in the buffet was fine. I have never been disappointed by Celebrity's food. Our butler and stateroom attendants were awesome. Entertainment was fair to very good in the showroom depending on the night. Entertainment all over the ship was very good. I wish the bands were scheduled earlier for us early to bed, early to rise types. Disembarking at Vancouver was easy. No immigration or customs until we got to the airport. Read Less
1 Helpful Vote
Sail Date: April 2015
This was only our 4th Celebrity cruise (23 over all lines) so not as familiar with the ship classes. It so happened we had two Celebrity cruises booked, one in January of this year and again this April. Our January cruise was on the ... Read More
This was only our 4th Celebrity cruise (23 over all lines) so not as familiar with the ship classes. It so happened we had two Celebrity cruises booked, one in January of this year and again this April. Our January cruise was on the Equinox, so the Infinity was a bit of a let down. First of all our balcony cabin, 7200 overlooked the suite cabin awnings below, so our view down the side of the ship (we like to watch the port workers) was blocked. In looking at the ship from port, it appears that most balcony cabins have some sort of obstruction below. I would sail this class again, but in an outside cabin. I have to admit that I did very little research on this cruise, so the cabin issue was my fault. Of course, being a smaller ship, it wasn't as "Grand" as the Equinox, everything on a smaller scale though. The ship does show some wear and tear but it is not abused. There were many activities offered throughout the day, very few appealed to my husband and me so we read (four books each) and played Dominos and generally amused ourselves. I would also agree with another reviewer that showing a movie in the afternoon on sea days (we had a lot, one more than we expected by missing Puerto Vallarta). I only remember one movie playing which was Birdman, so only one movie with 9 sea days. The service overall was excellent even with the high sanitary requirements, the wait staff did an excellent job having to deal with it. In talking with one wait staff member in the dining room he said that there were eight people affected by Noro who were at two tables close to each other. About four or five days in no more ice on the Martini Bar, no books in the library, and you literally had to bump into a sanitizing station in order to enter the shopping areas. We took the sanitizing very seriously, two weeks back and my hands are still peeling. Peeling hands is a much better side effect. We upgraded our beverage package the first night, just so we did not have to think about it. I took advantage and now I am Martini Bar hooked :). Jennifer, in the Martini Bar is excellent and the "boys" behind the bar love to show off. We had open dining and snagged a great two top against the windows at the back of the ship and Maria in the dining room worked with us to have the same table each night. I can't complain about the food since I did not have to cook it, but all meals were enjoyed and appreciated. The bread sticks are wonderful! I think Celebrity has a superior everyday menu, better than HAL and Princess (IMO). Again, with the heightened sanitization, all bread was served (not a bad thing!), my salt intake went down with no salt shakers, maybe I came back more healthy than when I left? I wish... We only saw a few shows which were good, we prefer the more comedy venues than singing and dancing, most times we were just too tired after dinner (dang Martini Bar) and just went to the Casino for a few minutes of gambling. No complaints about the entertainment, just because very little appealed to us does not mean it was not good. There were also two speakers on board, one talking about the Panama Canal and another who would talk on the art of comedy (several types of comedy things). The only hiccup in the cruise was the last day. We were supposed to be out of our cabin by 8am, we left the cabin at 6:45 to get some coffee and told our cabin steward we would be out for good at 7:15 (walking off our own luggage). When we returned to our cabin the steward was in it having removed our unzipped luggage from the bed and stripped the bed. We believe my husbands extra set of eyeglasses and clip ons ($$$) were next to the luggage and got swooped up in the bed linens. Two unanswered emails to Celebrity's lost department and I finally had to call on Friday. In defense of the high sanitation he was just wanting to get a head start, hopefully the glasses were found, we just don't know yet because they don't know we've been asking about them! We were off the ship by 8:10, customs was VERY smooth and off to taxi to BART (taxi's were lined up). I did notice that NO luggage had been offloaded yet and felt bad for the passengers getting off and those who were coming aboard. We were home by 10:45, the best disembarkment we've experienced. Any cruise to me is a good one, some things go bad but never enough for me to say "insert cruise line" never again. The never again incidents do not reflect the entire cruise line or every ship in its fleet, just your experience on a particular sailing. Our cabin choice was my bad, I just know now that I can't be lazy when selecting cabins from now on, research, research, research and it's all good. Read Less
1 Helpful Vote
Sail Date: October 2014
Reading some reviews of Infinity I was expecting to be a little disappointed but delighted to say that my lowered expectations were well exceeded in most areas. Reaching Harwich was a pain, needing a train and platform change at ... Read More
Reading some reviews of Infinity I was expecting to be a little disappointed but delighted to say that my lowered expectations were well exceeded in most areas. Reaching Harwich was a pain, needing a train and platform change at Manningtree - not fun with luggage and must be awful for anyone with mobility issues. Boarding simple and painless and the cabin was very quickly available. No surprises and everything seemed to be in working order, although the balcony was in need of a good clean and paint job. Deck 9 cabins have a large overhang making the balcony a shady retreat rather than a sun trap. Ideal for very hot cruises but not so great if you are expecting to get a tan! Weather was wet and cool to start, getting worse but only to be expected in October in the Channel and Bay of Biscay. Heavy swell and high winds combined to make the Captain abandon the passage in to Lisbon and divert to Ponta Delgada in the Azores. A treat for some but not for all. Hurricane Gonzalo hit Bermuda and our scheduled stop there was not confirmed for a couple of days. It appears that we were much better off on the Infinity than back at home. We took part in a "Cabin Crawl", enabling us to see all cabin types from an internal all the way up to a rather large suite - very nice but confirmed to us that we had made a good choice for us. Entertainments were a mixed bag: the comedian Fred Klett was one of the funniest blokes I have ever come across and was the stand-out act, whilst the regular stage entertainers were mediocre at best. The day to day activities were well run by the enthusiastic team who all seemed to enjoy what they were doing making it a good experience for us. Guest lecturers were also good providing a variety of of options for daytime activities. The main dining room food was good quality, well prepared and well served but this was in marked contrast to the buffet which was unimaginative, repetitive and boring. We chose not to use any of the speciality restaurants as we were very happy to use the main dining room, not only for dinner but also breakfast and most lunches too. One issue we had with table allocation in the MDR (anytime dining) was a minor blip but this was quickly rectified and never repeated, with the hostess taking special care of us thereafter. We didn't do this cruise for the sightseeing or port stops but wanting a good rest from work which we certainly got. On board shopping was similar to other ships - expensive, held no interest for me. Gigantic casino mostly empty. Very disappointed to find Michael's Club is now a suite-only room, mostly deserted too. However, Celebrity's policy of charging ridiculously high prices for drinks will make me think very carefully before booking any more cruises with them. The package prices are mad but individual drink prices are madder and 15% on top of those too! It was very obvious that fewer diners were ordering wine and the bars were mostly deserted at most times. Time for a rethink Celebrity? Disembarkation at Fort Lauderdale was a lengthy process - 4 immigration/customs officers to service 2100 passengers plus crew seems too few but someone remarked that Celebrity refuse to pay for more staff to be on duty. I have no idea whether this is the case. 90 minutes is a long time but made worse by the sight of previously able-bodied people suddenly needing wheelchair assistance to get to the front of the queue! We noticed little things had been cut back e.g. bedtime chocs absent apart from one choc biscuit on 1st formal night - why bother with this token effort? We had a great cruise, very restful, never boring, not disturbed by heavy seas (others were) and with no booze-induced hangovers. Will we sail again on Infinity? We're booked for March. Will we book future cruises with Celebrity? Maybe but will certainly look closely at other options. Read Less
Sail Date: October 2013
This was my 25th cruise. My 2nd on Celebrity. This repositioning cruise was an excellent value and wonderful crossing to Miami. The ports of call, La Rochelle, Vigo, Gijon & Lisbon were okay. I would not recommend any of them as there ... Read More
This was my 25th cruise. My 2nd on Celebrity. This repositioning cruise was an excellent value and wonderful crossing to Miami. The ports of call, La Rochelle, Vigo, Gijon & Lisbon were okay. I would not recommend any of them as there are more exciting ports of call to travel in Europe. The staff on Celebrity could not have been nicer. We were constantly greeted by staff and officers through out the trip. For an older ship the Infinity was in good shape and very clean. Our cabin was kept immaculate. The entertainment was second rate but one has to put all that in perspective as we paid less thent $100.0 a day for food, lodging and entertainment. The food was good. You would have a problem not being able to find something to eat, as the choices were varied and the selection large. Altough by the second week everything started looking and tasting the same. Most of my travels have been with Princess, NCL and Holland America. I had always heard that Celebrity was higher class of cruise line. Unfortunately that is no longer the case. They are basically a mass marketed cruise line competeing with the rest. With that said, I still would travel on Celebrity but would not expect anything special. Read Less
Sail Date: October 2013
In my opinion Holland America sets the standards for cruising, and I rate it a 5* out of 5*. Infinity I rate a 4*. The ship's management and staff were all first class. The entertainment guest selection was outstanding, as well as ... Read More
In my opinion Holland America sets the standards for cruising, and I rate it a 5* out of 5*. Infinity I rate a 4*. The ship's management and staff were all first class. The entertainment guest selection was outstanding, as well as the ship's singers and dancers. There were many selections of activities on board to satisfy almost everyone's desires. The 5 ports we visited exceeded our expectations. The food and presentation for breakfast and lunch was very good, but the evening meals were disappointing for the two of who are on restricted diets. The other 6 people sitting at our table were well satisfied with the "meat and potato" selections, but after 3 tries we gave up on the fish presentations consisting of; salmon, Pollock and Flounder. It is difficult to "mess-up" Salmon and Flounder, but the chief found ways to destroy the flavor of each of these fish. The ship's crew needs a little training in the maintenance of the ship. Our veranda had paint smears and drips from previous paintings. Also, about a week out an odor of fresh oil based paint was apparent in the second aft stairwell that was very irritating to me and my companion. May have been a coincidence, but my companions sinus' became inflamed by the next day. The odor persisted for the next 3 days. The aforementioned inconveniences did not materially affect our overall satisfaction with the ship's crew and the cruise. Would definitely cruse with Celebrity again. John G.K. Ferrell jgkferl@bellsouth.net Read Less
Sail Date: May 2013
My husband and I took the Infinity transatlantic with the express purpose to relax after a stressful work year. it worked! I loved the days at sea, and was almost sad to see land. I am pleased with Celebrity, and very much enjoyed ... Read More
My husband and I took the Infinity transatlantic with the express purpose to relax after a stressful work year. it worked! I loved the days at sea, and was almost sad to see land. I am pleased with Celebrity, and very much enjoyed the low-key nature of the boat. No loud announcements, no overly pushy sales pitches. Food was good, not great, service was excellent (and unobtrusive at the pool while always being available if interested). I was surprised by the reasonable price of the drinks. The most outrageous prices were on the martinis, but even those were pretty comparable to the prices in local clubs. Wine was pretty expensive - perhaps a few dollars more a bottle than a local fine restaurant. Entertainment was a little too "Branson" for me, but well done for those that like big production shows and glitzy singers/musicians. Activities were great- lots of trivia, zumba class, other dance classes, lectures, culinary demonstrations, silly crew/guest game shows, etc. always something going on. Cabin was excellent - super quiet, lovely little balcony for a sea breeze and sit, clean, plenty of storage, and well designed to not feel cramped. I think deck 7 is pretty ideal - 3 floors up to the pool, aquaspa, solarium, and buffet, 3 floors above the main dining room. can walk to either, but also was not a long wait for the elevators at any time. TV was pretty awful - very few channels coming through, and would go out a lot. one free movie a day on the tv; otherwise pay movies. Would have liked a movie theater (they eliminated in the renovation of the ship). My only other complaint (and it's not unique) is the pricing of the shore excursions, and the lack of information about doing a port by yourself. My particular complaint is that they did not tell us that there is a shuttle bus at the Zeebruge port which brings you to the closest train station into Bruges, and picks up you from it, for 16 euros round trip. This I'm sure is because they want you to take their 'Bruges on your own" trip for something like $54/person, but it's pretty weasly to not provide you with any information about alternate transportation. Same with options at Ft. Lauderdale and Harwich, England. We will definitely cruise again, and would not hesitate to take Celebrity again. Read Less
Sail Date: May 2013
What shocked me the most was the lack of basic politeness from guests. No please and thank you, barking orders at staff. I don't care how many times you have travelled and what class of stateroom you are in...there is no need for ... Read More
What shocked me the most was the lack of basic politeness from guests. No please and thank you, barking orders at staff. I don't care how many times you have travelled and what class of stateroom you are in...there is no need for rudeness in this world. The employees are not slaves and they deserve to be treated with the respect and consideration. My husband and I are in our mid 50's, so we were surprised that the average age onboard was at least 70. I suppose Transatlantic cruises appeal to the older crowd. Now on to why I think that Aqua Class is not worth the extra money. They claim that you will receive "express luggage delivery" with Aqua Class - we received our luggage 3.5 hours after we boarded. The Persian Garden was tiny and very dark. I was under the impression that there would be ceramic loungers in a solarium type environment, maybe available on a Solstice class ship but not on the ship we were on, which was a Millennium class that had been solsticized. The thalasso pool was tired and worn looking and the showers didn't work properly. The food at Blu restaurant was OK and guests in Aqua Class supposedly have seating priority. Beware when you write your comments on a guest comment card, they are not kept confidential. We questioned the seating arrangement in Blu and the Maitre D. Razvan Popa, confronted us. My husband handled the awkward situation very diplomatically. And I quote Mr. Popa: "You don't know nothing" (meaning we knew nothing about how he managed the seating arrangement) "And there is no monkey business going around" (meaning that he didn't accept tips from other class stateroom guests). He is an obnoxious man who bullied his less experienced waiters. We did enjoy the originality of Qsine. The Trellis restaurant was too noisy for us. We ate most of our meals at the Oceanview Cafe which was in my opinion varied and very good. On another note, our stateroom attendant Rhemmar met all of our expectations. Also, worthy of mention, the Cruise Director, Alejandro. Although we didn't participate in any of the daily activities, we enjoyed some of the nightly shows. All in all, would we cruise again? Maybe. Would we take another Celebrity cruise? Maybe. Read Less
Sail Date: May 2013
Background & pre cruise: We’re 60 year old Australians with 14 previous cruises on different ships (and many different cruise lines) with which to compare. This was a B2B to a Panama Canal transit which was our first cruise with ... Read More
Background & pre cruise: We’re 60 year old Australians with 14 previous cruises on different ships (and many different cruise lines) with which to compare. This was a B2B to a Panama Canal transit which was our first cruise with Celebrity. Embarkation: As we were doing the B2B in a different cabin, we could not find information about when to shift. Finally after some confusion, both the old & the new cabin stewards assisted us. After we packed our luggage that was in the drawers, we realized that our numerous hanging clothes could not be hung on a rack for transportation as they had secure coat hangers – these had to be awkwardly carried by the cabin stewards. Although we were staying on-board for the Transatlantic, we had to go ashore and join the long line to satisfy US customs. After this lengthy process, we found free internet & supplies across the road from the port at a shop for ship’s crew. The Ship: Built in 2001 and refurbished in 2011, the Celebrity Infinity was in a good condition. Cabin: Our balcony cabin had a reasonably comfortable bed under which the suitcases fitted. A night light in the ensuite was handy for middle of the night visits; but, having all the cabin ceiling lights on one switch made night time difficult when one partner retires before the other. The space between the wardrobes and the ensuite could have been wider as the wardrobe doors could not be open when using the ensuite – we prefer the open style walk-in type robe. We had no problem getting the contents removed from the small fridge supplied which kept our drinks just cool. Our cabin steward was very friendly and seemed efficient at his job. Food & drinks: Fixed-time dining enabled us to get to know other couples, one of which we sat with on the last cruise. While we found the standard of food in the main dining room to be excellent we had a waiter who was new to the ship and apparently it was his first time as the main waiter. To make it even worse, he didn’t have an assistant the first night! We felt sorry for him as he tried hard; but he struggled to cope for the whole cruise. The lobster on the formal nights was very enjoyable. Wine choices and price were similar to other cruise lines. For breakfast & lunch, we used both the MDR and the Buffet. The freshly made waffles at the rear of the buffet were great for breakfast. We felt that the buffet was not as well laid out as RCI and often involved a lot of walking to find the food. The AquaSpa Cafe was a suitable alternative for a quick breakfast. The free ice-cream (not soft serve) in the buffet was very enjoyable. The one off Grand Brunch in the MDR was a good idea but needed to be advertised better. Although we didn't use Qsine and the SS United States specialty restaurants due to the excessive costs, we received negative comments from CC members who did. Staff and service on board: Although we signed up for the Captain’s Club on-board, we did not receive an invitation to the celebration. The ship has a full daily schedule of activities and a good selection of guest lecturers (much better than RCI on a later cruise). Through the roll call, we organised cards for every afternoon at sea. The rear port side of the Oceanview Café was available for card playing and cards were available if required from the Guest Relations desk. The gym was well equipped. A 4 page daily newspaper printed for Australia as well as other nationalities was popular and much appreciated. The availability of having your account on the TV in the cabin was handy. There are no coin operated launderettes on board and unfortunately the $20 laundry bag special is only available to Select & Elite passengers. Entertainment: On cruises we enjoy the shows in the evening. The singers & dancers did a superb job – especially impressed with their Irish dancing in the final show, “Celebrate the World”. The guest entertainers were also good. The little revolving tables between every second seat were handy for drinks. Alejandro from Argentina, the cruise director was a real character and one of the best we've ever had. Shore Excursions & Destinations: We normally try to avoid shore excursions organised by ships as we feel that they were too expensive. The 3 private Cruise Critic tours that we joined were great; at Ponta Delgada (mini bus tour of Azores), Cherbourg (mini bus tour to Utah Beach), and Zeebrugge (shared taxi to Bruges). Disembarkation: Everything went smoothly at Harwich with us leaving the ship on time and taking our booked taxi to Ipswich. Conclusion: Overall we enjoyed this cruise and found all areas to be above average. As we had problems with this company during the booking process of our first cruise (refer to our review of our Celebrity Infinity Panama Canal & Central America cruise), we are unsure if we would cruise with Celebrity in the future.   Read Less
Sail Date: March 2012
This was a great trip! We must add that meeting other Cruise Critic members really "made" the trip. We cannot encourage enough that you should use this service to meet and learn from others. The Infinity was just done over ... Read More
This was a great trip! We must add that meeting other Cruise Critic members really "made" the trip. We cannot encourage enough that you should use this service to meet and learn from others. The Infinity was just done over to bring it in line with the Solstice ships. The updates have certainly helped, but the ship still is not as quite as physically nice the new ones. With that said, this ship offers a wonderful experience to all that cruise on it. The staff is caring, and obviously well trained. Celebrity must treat them very well, as they are, almost to a man (or woman), happy to be working on the ship and for the line. I have on some of the other reviews some negatives about the food compared to the past. In my opinion, lots of folks think everything was better in the past. This ship offered way above average food. Was every meal a five star selection? No, of course not. Nor did we pay for five star food. We didn't see anyone that look emaciated, but rather most were just the opposite. The cruise gave us an opportunity to meet and see interesting places with interesting and nice people. Our cabin (lucky for us was a family room), was well serviced by well trained and super nice guys. The shows on board were fun. The entertainment director was the best we have seen on a cruise. The dining room staff, as well as the specialty restaurants staffs, actually made you feel like you were a guest. For those who enjoy laying out at the pool, there is a problem. The problem is that some guests have no consideration of others, and hog the lounges all day. This is not the ship's fault, and maybe some will learn better manners. Oh, kudos to the guys at the martini bar. Great fun to have them serve the drinks. Some of the boxes that needed to be checked really don't apply to this cruise. We have come as close as we can to answering them. Read Less
Sail Date: December 2008
This was our (wife of 40 years!) first Celebrity cruise. We have travelled extensively in the last 30 years. Many river cruises, several transatlantics, a few med. cruises plus SCUBA diving all over the world, Aust. Tahiti, China etc. I ... Read More
This was our (wife of 40 years!) first Celebrity cruise. We have travelled extensively in the last 30 years. Many river cruises, several transatlantics, a few med. cruises plus SCUBA diving all over the world, Aust. Tahiti, China etc. I booked this trip through an agent and paid a lot more than I would have if I had set it up myself. I'm getting lazy I guess. The worst part of the trip was the flights the agency booked. A 6AM from Newark to Miami at double what it should have cost. The flights home started at 9:30 PM. Because the flight started so late (off the ship at 8:30 AM) we booked an excursion at 189 per person, even though we had a transfer included. We then had a 5 hour wait at the airport! for a 8 hour flight to MIAmi. Changed planes AND AIRLINES in Miami, two hour layover, but they lost our bags anyway! I accept that this part was all my fault for trusting and NOT questioning the details from the agency. This agency had over 400 people on the boat! Before I left I checked this message board with the proverbial "can you bring alcohol on board?" Most people said yes, there is a two bottle rule...WRONG.... NO BOOZE is the rule period! But, I put three bottles of wine in my checked luggage and a bottle of booze. They are so busy getting you on the boat, all arrived in good condition. I gave one bottle to my cabin steward. Celebrity is marketed as "upscale". Nope, sorry, same as any other line we have been on. We have been on bigger ships and a few smaller, size does not matter! Dining room food was always good but never GREAT! Same as any up scale restaurant in the states with the exception of a few off the chart Michlin places. On three days there was a special brunch in the dining room (trellis) they were really good with an excellent variety. The deck 10 buffet was typical of most ships. Better than the Costa (2) we were on but not quite better than the Norwegian Jade we did a transatlantic on. Crew, wait staff etc, were all excellent. I've never had a really bad encounter on any ship. Ask and you shall receive. Our staff was perhaps not as experienced as some we have had but all you had to do was hint that something was not right and they tried to fix the problem. The ship had just spent two weeks in dry dock for "sprucing up" actually, I think it was a mechanical problem being fixed. The ship was clean but not spotless. We had no problem but we did hear other passengers complain about towels not being changed, floor dirty etc. WE did not see this but heard about it from unhappy passengers. A few GOOD things: On the last three cruises we were on, we spent $120 on bottled water for the room! On this boat we ordered ice and ice water 3 times a day which Urall brought every day after I asked. No charge! I hate paying for water! The agency we book with had two people on board who were always at their station during appointed hours and did their best to work out any problems. As usual (for us anyway) we found the ships staff anxious to help. The drinks were good, $6-7 for a beer, $ 8-9 for a cocktail. Problems: Several passengers complained that the grout in their bathrooms stuck to their feet and came out of the tiles. We has a little of this in our shower. Several rooms were flooded (deck 7 even side). I never found out why but they were flooded. A few people were upgraded as a result but the ship was fully booked and some had to go back to smelly damp rooms! Very VERY unhappy! NOTE: When the Shaman on the train excursion in Peru does his performance and explains how the white man did an evil thing in making cocaine from the sacred coca leaf, listen! When he passes out a few leaves of coca and tells you it is OK to chew, DON"T LISTEN!! I tried it. It is supposed to be a mild stimulant. It did nothing for me in that regard, however, I think his Llama cleaned his butt with them! I got VERY sick the next day and stayed that way for 4 days! Read Less
2 Helpful Votes
Sail Date: April 2019
This was our first trans Atlantic. We had 7 sea days in a row. We lost one hour every night due to the time change. The good part was we had 7 days of the calmest water ever and sunshine every day. The bad part was that there was ... Read More
This was our first trans Atlantic. We had 7 sea days in a row. We lost one hour every night due to the time change. The good part was we had 7 days of the calmest water ever and sunshine every day. The bad part was that there was nothing offered that didn't include a sales pitch during the day unless it was trivia or bean bag tossing. After the 2nd day at sea we were flat out bored. We also noticed the lost hours and were more tired. We liked the sit down breakfast in the mornings and the service and food were great. Lunch got very repetitive and half the space was either Chinese or Curried dishes. When they did offer chicken or beef or pork, it was so dry that it was hard to chew. Salads were always fresh. Pizza was also good. Dinner at night went from excellent pork chops and pork tenderloins to terrible brown stuff they called steak. There was NO LOBSTER dinner. Sometimes, we just ate salad and appetizers. Desserts were some kind of jello and cake mixture. The crème brulee was good. The food and bar service was quite good after we found our favorite bar staff and favorite waiters. The room steward (Made) was very helpful and always smiling. Several of the dining crew seemed bored with their jobs and were talking among themselves instead of talking with passengers. We did not see the officers mingling with any passengers. At the Cruise Critic gathering - they lined up and were introduced - and promptly LEFT! It lasted 5 minutes! How poor! Fortunately, there were 2 people on board that were willing to step up and give a lecture about the lives of the US presidents and their wives. A BIG THANK YOU to Bill and Sue Wills! They did several lectures but they were not sponsored by the ship and you had to know about them from Cruise Critic in order to get the time and place. The production shows were very good. The comedians were actually funny. Some of the singers were screamers so we left. The ship is older and showing her age. Everything was clean, but our shower had some rust and the balcony door shimmied if it was windy and they had to shut off the water twice during port days to fix plumbing things. One of the minor annoyances was the lack of a drawer under the desk, and a lack of shelf space. There were 5 drawers and that would have been plenty for 7 days, but for 14 days - it was not enough. Ports were less than exciting. Madeira, Cadiz, Alicante and Malaga all looked alike. I guess we should have expected that, but after you see 2 or 3 forts/castles - we were done. Read Less
3 Helpful Votes
Sail Date: March 2018
This could have been a great cruise with some better speakers and more information. Previous cruises have included port talks and also guest speakers to talk about the civilisations and culture of the various regions, but this cruise ... Read More
This could have been a great cruise with some better speakers and more information. Previous cruises have included port talks and also guest speakers to talk about the civilisations and culture of the various regions, but this cruise had none of that. The dining room food and service was excellent as always. The cabin was good. The shows were very good and of a very high standard. There was too much emphasis on selling services . We were delayed leaving SAN Antonio but the captain caught up on the lost time and we arrived in our next port on time. The ports of Arica, Pisco and Lima were wonderful but I didn’t think much of Manta, this is probably my fault because we didn’t do an excursion in Manta, there is nothing to see except a small Artisan market. The ship is looking very old with rust showing everywhere, and the public areas are starting to look shabby.. Read Less
2 Helpful Votes
Sail Date: March 2018
We usually cruise with Royal Carribean, but this itinerary appealed to us as a way back from a South America trip, so we decided to see what Modern Luxury is all about while wearing our Diamond Plus Royal Caribbean goggles. We have four ... Read More
We usually cruise with Royal Carribean, but this itinerary appealed to us as a way back from a South America trip, so we decided to see what Modern Luxury is all about while wearing our Diamond Plus Royal Caribbean goggles. We have four previous cruises with Celebrity, the first ten years ago, and we thought we knew what to expect. EMBARKATION: Embarkation in San Antonio, Chile, was interesting. It is a commercial port trying to be a cruise terminal. After an hour and a half bus ride from the Santiago airport and checking in at a warehouse near the edge of the port, we were loaded onto yet another bus for a ride to the ship at the dock. We’ve seen better and we’ve seen worse, so we just went with the flow. We were in our cabin by 1:30 PM and our bags were delivered around 4:00 PM. CABIN: The cabin, 7049, was clean and comfortable. With more storage space than we needed – a first. Situated next to the hump cabins, we had an extra large, shaded balcony. The balcony door did not have a handle on the outside, just a slot to grab and pull the door open. The door was hard to open without a handle, but since it was designed that way, we lived with it. The toilet decided not to work in the middle of the night 4 out of the 15 nights on the cruise. Guest Relations said it was a known issue and they were working on it. CREW: Every crew member we encountered was smiling and said good morning or good evening – from restroom attendants to senior officers. Wait staff were attentive and efficient. Whomever is in charge of setting up disembarkation for port days did not do such a good job in Manta - more on that later. DINING: Oceanview Cafe – We disliked the Oceanview Café because it is so crowded with people wandering around trying to assemble a meal that it’s like the “Zombie Apocalypse” - as one fellow passenger described it. There is no clear delineation of flow for the serving lines and people just butt in where they please. We avoided eating meals there. When we did stop in for a snack, we noticed that the wooden chairs needed a good cleaning – there was so much dirt crusted on the back of one chair that I scraped some off to show one of the supervisors and merely received a shrug in response. MDR – We used the MDR for a few breakfasts and lunches just to steer clear of the buffet. A table for two may as well be a table for four, six, eight, or more since they are jammed together so closely that one cannot walk between the table. Service was good and the menu selections standard. We also ate some breakfasts and lunches in the Solarium Café, where it was easy to get a table and the selections were more healthful than other venues. The MDR in the evening was not at all pleasant and we only dined there on 10 of the 15 nights, opting for specialty dining on the other five evenings. The tables are very close and the other diners, probably deaf from the over-amplified music venues, seemed to shout their conversations during the meal. Shouting waiters added to the din. Not at all a pleasant atmosphere. The food, however was very good, well presented, and right-sized portions. Had the food not been so good, we would have avoided the MDR in the evenings because of the noise levels. Specialty dining – We ate in Qsine only once. The Qsine food was delicious but the menu on the electronic tablets was hard to understand and the waiter did little to help explain what was an appetizer and what was a main. Give me a regular menu. Sushi on 5 was wonderful, with a very attentive waiter and a wide variety of sushi to choose from. The Tuscan Grill was our favorite and we ate three evening meals there, and enjoyed a light morning breakfast and specialty coffee drinks there on most mornings. We enjoyed the atmosphere and service of the Specialty Dining venues, especially when compared to the MDR and Oceanview. ENTERTAINMENT: Since this varies from ship to ship, I won’t go into detail. The production shows were very good – but too over-amplified to be pleasant. Earplugs helped. The guest entertainers were also very good and not quite as over-amplified. PORTS: We booked the cruise primarily as transportation back from a land tour in South America, and not for the ports of call. We did walk around in Arica, Chile, and Georgetown, Grand Cayman, but did not book any excursions. The stop in Manta, however, is worth noting. Having been there before, we were undecided about going into town for a look around. The ship announced that free shuttle buses would be provided from the ship to the town center/shopping area. After the announcement was made that the gangway was open, we went down to the promenade deck to see how long the line for the shuttles was and determine if we should wait a while. There was no line – only a large mob of approximately 250-300 people waiting for the yet-to-appear shuttle buses. Celebrity did nothing to establish or control a line. When the first shuttle bus arrived, the mob surged and all 300 people tried to get on the first bus. We saw a fight breakout at the steps to the bus and one man trying to pull another man off the second step of the bus. At that point I ran down to Guest Relations and told them they needed to get security out there and that one fight had already broken out. I went back outside to the promenade to watch the most unorganized shuttle bus system I had ever witnessed. We decided to avoid the melee and have a peaceful day on the ship. One would think that Celebrity had never organized a port day or a shuttle bus system before. It was certainly a poor example of Modern Luxury. CHAIR HOGS: The Infinity made a feeble attempt to cut down on chair hogs with a few little folded placards placed on the pool and solarium loungers in the mornings, however with no enforcement, the chair hogs just pushed the placards aside and set up camp. I witnessed chair hogs “reserving” loungers and sunbeds as early as 6:00 AM, using a variety of towels, flip flops, magazines, paperbacks, and large plastic clips to hold the towels in place. Often those same loungers were “reserved” hours later – and on port days “reserved” all day long until the hogs returned from their excursions. Not once did I see any of the pool staff removing the chair hog nests. With no enforcement in place, more and more people started “reserving” loungers and sunbeds. Another poor example of Modern Luxury. DISEMBARKATION: Disembarkation from the ship in Fort Lauderdale was well organized, until we reached the Customs and Immigration lines. There were four agents to process some 2,100 passengers. Signs for “US and non-US” were not apparent and there was insufficient line management so that yet another mob formed adjacent to the bag retrieval area. We settled down in some chairs to wait out the mob, and only later discovered the mob was trying to get through the “Non-US” lines and the “US” line was almost empty. We gathered our bags and were through the immigration check in under 10 minutes – happily leaving the growing “Non-US” mob to be processed by only two agents. No wonder the Fort Lauderdale port has such a bad reputation on Cruise Critic. CONCLUSION: After watching Royal Caribbean turn into floating county fairs, and with Celebrity losing their “premium” luster to the mass market, it’s time to expand our horizons and find cruise lines that cater to grownups and offer a more genteel way to cruise. Read Less
1 Helpful Vote
Sail Date: November 2017
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its ... Read More
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its expert narration by Bill Fall was outstanding. We have sailed on this ship before and loved it. This time the entertainment was poor and the food was lacking in quality. Service was excellent in the dining room and in the lounges. Our cabin steward was pleasant and very attentive. There was one hour of good entertainment (Celebrity Showtime) every evening. Most of the other things going on around the ship listed in the daily newsletter were just talks and seminars geared towards ways to spend your money. Embarkation was poorly organized. We have cruised on all of Royal Caribbean's big ships and embarkation took minutes to get all 4000 to 6000 passengers signed up and onboard. Celebrity is part of the RCI brand and should copy Royal Caribbean's efficient embarkation process. I would not take the Celebrity Infinity again. The ship is lovely and a little "tired" but without good entertainment and good food, we'll stay with Royal Caribbean. Read Less
8 Helpful Votes
Sail Date: May 2017
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding ... Read More
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding anniversary. We have done several other cruises and this one ranks near the bottom of our list. Felt very "nickeled and dimed" - everything extra came at a cost (ie. no iron in the room so had to pay for service to get clothes ironed, many of the classes they offered came at a cost). This was definitely unlike our previous cruise experiences. Entertainment was lacking in our opinion. Not enough variety in their shows and nothing to do in the evenings - lots of down time. The dancers/singers were terrible! Only two out of the 6 singers could actually sing! Our stateroom bathroom shower had a lot of mold and entire bathroom smelled badly (see attached pictures). The room steward did the best he could to help with the smell but we had to keep the bathroom door open at all times. My husband loves seafood and we avoided it the entire cruise because the fish tasted very fishy the couple of times we tried it. The food was otherwise good but not excellent. Had issue with getting an issue resolved at Guest Relations. We were supposed to get a refund on something and were told that it would be taken care of. Nobody got back to us. We went back to Guest Relations three different times and it took 4 days to get the issue resolved. When we insisted on speaking with the manager the issue was resolved in a few minutes! Overall, for the price we paid the overall quality of the cruise was definitely lacking!!! Read Less
2 Helpful Votes
Sail Date: April 2017
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged ... Read More
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged prime in Toscana was very tough as opposed to the very tender prime rib in the regular restaurant. Our waiter in the Trellis restaurant was the best and so we requested him thereafter. Didn't care for some of the shows but Broadway Show was excellent. Infinity had the best breakfast selections of many other cruise ships. The ports were good but we did our own tours. We mostly went to Trivia. The lectures which interested us were only given the sane time as Trivia. My husband tried to find a repeat of the lectures about the Panama Canal on TV but never found them. We were also surprised not to have gotten a final statement the last day but had to go to Guest Relations to get one. When we looked for one on the TV the last day, the account had been removed. Read Less
2 Helpful Votes
Sail Date: March 2017
Usually really enjoy Celebrity cruises but this one was just average. The worst part was that the ship got the norovirus and lots of things changed because of this. There were a lot of sick people. They had to starting serving in the ... Read More
Usually really enjoy Celebrity cruises but this one was just average. The worst part was that the ship got the norovirus and lots of things changed because of this. There were a lot of sick people. They had to starting serving in the buffet instead of people serving themselves. There were taking extra precautions in sanitizing the ship...all the things they should have been doing from the beginning so people did not get sick. The entertainment was good for the most part. Since it was a repositioning cruise there were a lot of days at sea and they could have had more activities during the days at sea and a wider selection instead of the same things over and over. Going through the Panama Canal was amazing and well worth it if you have the chance. The staff was all very nice. Some of the shore excursions were good and some not what they advertised they were. When we complained about one, they offered a 10% credit!! The embarkation process was really awful...stood in line for 1 1/2 hours to be checked in. Since this was a South America cruise, they could have had more South American food, entertainment and music. Read Less
Sail Date: March 2017
I booked this cruise because I was told that we would be going through the New Canal but we did not. I would not have gone because it was my third time through the Panama and one of the other times was on the Infinity also, the Blu ... Read More
I booked this cruise because I was told that we would be going through the New Canal but we did not. I would not have gone because it was my third time through the Panama and one of the other times was on the Infinity also, the Blu restraunt is a very nice change from the large dining room, it is quieter and more relaxed service. We where in Aqua class cabin 9049 which has some noise issues no carpeting so you can hear walking over head and movement of chaiselounges in late night hours and early morning becauseit is under the solarium. The chef's table was a great experience well worth the up charge. The food and service was the high light of the cruise. The main Infinity shows entertainment was good but it was the same shows we had on the Millennium cruise to Alaska in June so it would have been nice to have something different. Read Less
5 Helpful Votes
Sail Date: December 2016
Check-in took two and a half hours of standing in lines... a total mess! Celebrity did not even offer water, a place to sit (or an apology) for this agonizing wait. The ship itself appeared to be in good condition and the service was ... Read More
Check-in took two and a half hours of standing in lines... a total mess! Celebrity did not even offer water, a place to sit (or an apology) for this agonizing wait. The ship itself appeared to be in good condition and the service was good. There was a constant parade of 'up selling' restaurant, internet and other services. It felt more like being in an endless timeshare sales pitch! The food variety (especially at breakfast) seemed very limited compared to other cruises we've been on and the food prep. very 'hit and miss'. The fish dishes (and we tried this over several nights) was consistently dry and / or 'fishy', as in old fish. Also, there were quite a number of people sick by the end of the cruise... not so good. The Panama canal and South America were the primary reasons for taking this cruise. We left Fort Lauderdale on December 9th and arrived in Valparaiso, Chile on December 24th 2016. Read Less
3 Helpful Votes
Sail Date: May 2016
Even though we had visited most of these ports before, we loved them all and wanted to visit again. Started out staying in San Diego 3 nights before the cruise. Visited the zoo, which is a must, La Jolla, just beautiful, Coronado ... Read More
Even though we had visited most of these ports before, we loved them all and wanted to visit again. Started out staying in San Diego 3 nights before the cruise. Visited the zoo, which is a must, La Jolla, just beautiful, Coronado island, Gastown, Old Town, and would really recommend staying here as there is so much to do and see. Embarkation went smoothly and by 1:00 we were in our room. 8122. Very nice room with adequate balcony. Dinner this night was good and entertainment good too, Celebrity singers and dancers, which were very talented. Santa Barbara was our first port, which was a tender. Everything was run smoothly and we had a very enjoyable day just walking around this pretty little city. Volunteers right at the port were very helpful. Next stop was Monterey, where we rented a car with the couple we travelled with and took in Big Sur and Carmel for lunch. A must see. That night the dinner choices were not great and what we ended up with were the regular choices that are there nightly. Just average dinner. But our waiter happened to be the best waiter we have ever had for a cruise, and we have been on 40+. The show that night was fantastic, a young duo, male and female, 5 o'clock Somewhere, We, along with a good many people, followed and became "groupies" throughout the cruise. Unfortunately, the other venues were not very conducive to large groups of people which made it hard to listen and enjoy them. Next stop San Francisco for two nights. We've been here a few times and had met a friend, so just enjoyed walking around city both days and eating our way through. Finally a day at sea. Again, disappointing as there really isn't much going on so we decided to brave the outside and watch a movie upstairs on the top deck which was newly renovated. Nobody was around to order a drink or adjust volume on big screen that we couldn't here. So downstairs to customer service. We were told they were so sorry but movie can be watched in conference room. We made our way there and proceeded to sit on very uncomfortable conference room chairs so we decided to forgo this idea as well. After going back to customer service and inquiring why movie is not in theater on sea day when nothing else is going on was told entertainers were practicing and there was a talk about excursions (making money). More important! Astoria next stop. Not much doing here. Walk out to Pier 39 to view sea lions. Another day at sea and not much going on. Seattle next stop. Did our own thing with other couple. Chihuly Gardens which is not to be missed and Underground tour of Seattle. Interesting. Nanaimo, B.C. Next stop. Volunteers out helping visitors at port . Quaint little town, walking by water and into town. Lots of shops and eateries. Free shuttles back to ship. Victoria last day before the end. Great walking and exploring. We had been here before and enjoyed Butchart Gardens and what is now Fairmont Hotel. Took in shopping, Chinatown, etc and walk around houseboats near port. Very enjoyable. Disembarkation was easy. Stayed in Vancouver 3 additional nights. Overall, ship had good entertainment, but food was really lacking. Thank God for our waiter who made the most of a bad situation. The only decent meals were the first and second to last. Lunch buffet was equally bad. Will think long and hard before a return cruise on Celebrity. Read Less
1 Helpful Vote
Sail Date: May 2016
although we had a great time on this cruise & loved the intinerrary, we were disappointed with the food among other things. the food in the buffet was really poor. we tried several times to eat there but were always upset with the ... Read More
although we had a great time on this cruise & loved the intinerrary, we were disappointed with the food among other things. the food in the buffet was really poor. we tried several times to eat there but were always upset with the food. we were not happy with the ding room food either. there were 3 or 4 nights the food was good, but not on the other 7 or 8 nights. when we complained to the head waiter he suggested that if we want a better meal we should choose the upgraded restaurants (at $39.00 each). the interior of the ship was clean & nice looking, but the outside was dirty looking & rusty. the shows were very good, but again, we were dissatisfied with the amount of entertainment provided. there was one show per night--that's it! after 10pm there was nothing to do except gamble. this cruise was a pacific coastal route. where the weather is somewhat cool. knowing this, you would think that the cruise line would have provided more chairs in the enclosed pool area. whenever we were on the ship this enclosed pool area was completely full. there were never enough chairs. i think it would have made sense to try to accomedate as many as possible into this area. the service was good all over the ship. we had a fantastic waiter named sergio in the main dining room. he made every meal a pleasure. Read Less
5 Helpful Votes
Sail Date: May 2016
Overall, it was an OK cruise. The MDR menu really need to refer to previous generations menus where there where more choices for each course. Now there are 'starters' and 'entrees'. Cabin 3130 was awesome if you are on ... Read More
Overall, it was an OK cruise. The MDR menu really need to refer to previous generations menus where there where more choices for each course. Now there are 'starters' and 'entrees'. Cabin 3130 was awesome if you are on an M class ship. Well placed for an Oceanview. Bistro on 5 needs a remake or make it free. We saw no more than 5 people in there at a time and mostly at dinner. Get real Celebrity! People aren't paying $10 for lunch!! Shows were OK. What really shines on the Infinty is the crew. All nice and attentive. Our MDR waiter was an absolute blast! The assistant was awesome too. Even our coffee shop guy was good, as well as the Martini server. Embarkation was smooth, but we were select so the special line was nice. We are now Elite, so next review we will tell more. We usually cruise in Concierge class, but this time was OpenView. It wasn't much different, just no balcony, but a huge window instead. I look forward to our Solstice cruise in May from Hawaii to Vancouver. Never been on the S classed ships. Read Less
7 Helpful Votes
Sail Date: January 2016
The cruise was fine in general. But it was lack of activity on board. Cruise Director Sara was excellent, but she needed a team of helpers. Performances of dancers, singers and especially acrobats were excellent. Lecturers on board ... Read More
The cruise was fine in general. But it was lack of activity on board. Cruise Director Sara was excellent, but she needed a team of helpers. Performances of dancers, singers and especially acrobats were excellent. Lecturers on board were mediocre in comparison with my previous cruises. They could not hold the topic of lectures and did some mistakes. Men sauna was in bad conditions. Window's frame inside the sauna was partially detached, maintenance of the place was really bad. There were no soap and shampoo in the dispensers in all three showers several times for several hours. I am really worried about safety of the sauna. I reported about window frame to an officer who was inspecting the sauna, but it took more then 24 hours to fix the problem. Actually the problem was fixed after I said to the same officer that I had taken pictures of detached fragments of the frame. Smoking area every evening and every night was just disgusting and filthy. Nobody looked after this area. Dirty glasses, mugs, ash trays, and tables covered with ash and stains were typical. Staff and crew members in some cases just ignored the passengers and their needs. Embarkation took terribly long and was very bad organized. Food was good and diverse enough. I was satisfied with excellent services in dinning rooms. However I had a bad experience in Quisine restaurant. The service provided by a waiter from Serbia (he did not have a tag with name and did not introduce himself) was totally unprofessional. He did not remember anything, I spent about 2 hours waiting at the table and 30 minutes eating. Service in Ocean view cafe was pretty good, but in many cases all coffee urns were empty at the same time. However maybe it was even for better, because coffee was just horrible. The ports were very interesting, the tours were exciting and impressive. This part of the cruise was excellent. In comparison with my previous cruise with Celebrity Infinity (December 2014, Panama Canal) this cruise was much worse. It seems the ship and it's maintenance are falling down. It was pity to see. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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