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8 Helpful Votes
Sail Date: May 2017
We chose this cruise based on a great past cruise with Celebrity and the itinerary which included nine ports in eleven days. Sadly, the quality of service, food, food presentation and entertainment have all gone way downhill since our last ... Read More
We chose this cruise based on a great past cruise with Celebrity and the itinerary which included nine ports in eleven days. Sadly, the quality of service, food, food presentation and entertainment have all gone way downhill since our last cruise. From embarkation in San Diego to returning to the ship after our last full day in Victoria BC, we encountered problems literally every other day. Most were small, but annoying and took time to resolve. Celebrity is in the service business, but seems to have made changes strictly to make more profit for them. Examples: Room towels were of lesser quality than a Holiday Inn Express. Celebrity now allows select members of the ship's crew to dine with guests in the Oceanview Cafe. No more midnight buffet's or even finally evening midnight buffet with ice sculptures. And, the chairs and tables in the Cafe really show their age and need updating. But who cares, it is where the buffet is served. Entertainment included a very mediocre juggler/magician as a main act. I could go on, but what is the point. Celebrity only cares to get you on board and then sell you everything they can. That is there focus. The even messed up two "Special Events" that we were celebrating including my 60th birthday on a day we were at sea. Why ask if you are celebrating special occasions on the cruise, and then mishandle and miss entirely, the special occasion? Yet, this is what Celebrity has become. Poor trained, poor managed staff that can only apologize for problems and put band-aids on them, rather than doing something to change the experience and make it better. Mind you there were a few shining stars who tried really hard, but this was a long and expensive cruise and the overall on board experience was not a positive one. Read Less
Sail Date: April 2017
Most of critique is placed under cabin. We liked some features of this ship, but in general did not like it and will not return. The least of it was the heavily accented personnel with limited English who manned the telephones in ... Read More
Most of critique is placed under cabin. We liked some features of this ship, but in general did not like it and will not return. The least of it was the heavily accented personnel with limited English who manned the telephones in CUSTOMER SERVICE!! The sea days were good but we have grown to expect more than one lecturer and some stimulating topics. We greatly enjoyed learning about emeralds from Cristian . The Cruise Director with his heavy accent and too-fast speaking should not be in that position. Conversely, Gina is a real gem and does her job with perfection. The shows were not to our taste, but we assume their clientele appreciate them. We missed the string quartet we have encountered on other ships. The ship is obviously understaffed and a cheapskate. On every other ship we have had bottled water delivered daily at no charge - here it costs as does everything else including ice cream cones Read Less
7 Helpful Votes
Sail Date: December 2016
My wife and I took the 15-day cruise on December 9 from Fort Lauderdale to Cartagena, Colombia; the Panama Canal; Manta, Ecuador; Lima, Peru; and Arica, Chile. It concluded December 24 in Valparaiso, Chile. We have traveled other ... Read More
My wife and I took the 15-day cruise on December 9 from Fort Lauderdale to Cartagena, Colombia; the Panama Canal; Manta, Ecuador; Lima, Peru; and Arica, Chile. It concluded December 24 in Valparaiso, Chile. We have traveled other Celebrity vessels, but the Infinity proved a comparative disappointment. To begin with, there were necessarily nine days at sea. Many travelers filled the time with daily bingo and trivia contests, sun bathing, and the casino. The Infinity's library is easily the poorest I have encountered on more than a dozen cruises with several major cruise lines. On the fifth deck concessionaires worked over time to sell customers 'pre-owned' Rolexes and expensive perfumes. On the positive side, Infinity did have some excellent lectures on the Panama Canal and aspects of the history and culture of South America. And, its physical fitness center had top-quality equipment for those seeking to shed pounds gained elsewhere on the ship. As others have noted, Infinity zealously promotes its premium restaurants ($25 per person at lunch and $45 per person in the evening), and expensive drink packages. In fact, during the early days of the cruise one we were besieged by crew members doing extra duty, promoting the specialty restaurants. In the old days one could look forward to quality evening dinners. As Infinity seeks to promote its premium restaurants, and boost customer revenue, the quality of food in the main dining room appears to have suffered. One evening menu even included Pork and Beans among the entrees. Infinity needs to give more attention to maintaining the ship and and less to promoting specialty restaurants and add-ons. From the Oceanview Buffet, and from our eighth-floor room, we could look out and see any number of rusting surfaces. We will not return to Infinity. Read Less
1 Helpful Vote
Sail Date: March 2015
Our cruise on the Celebrity Infinity was from Valparaiso cruising Northward seeing South America, Panamagg Canal and ending in Ft Lauderdale. Let me discuss some of the pre-cruise events. Our flight to Santiago was uneventful with the ... Read More
Our cruise on the Celebrity Infinity was from Valparaiso cruising Northward seeing South America, Panamagg Canal and ending in Ft Lauderdale. Let me discuss some of the pre-cruise events. Our flight to Santiago was uneventful with the airport recovering from the 2010 earthquake which significantly damaged the International airport. Our private tour guides, Sergio and Annaliese from Perfect Day tours where perfect hosts and gave us a customized tour of Vineyards, Isla Negra, Vina Del Mar and dropped us off in our Valparaiso B&B called Hostel Morgan. The B&B was reasonable, in a fun area with many food options but a bit noisy at night. Thankfully, we had earplugs! Embarkation was easy and reasonably efficient. The cab was 8,000 pesos which included 2,000 peso tip. While most of the ports of call were arranged using private excursions (all amazing), we did arrange two Celebrity tours with Celebrity. The full day tour to the Altiplano from the port of Arica was amazing with Llamas, Guanacos, Vincunas, Alpakas, and Chilean Flamingos. The guide was informative and fun. The next port excursion with Celebrity from Pisco to the Ballestra Isle which also had great views of bird and sea animals but the trip was delayed with a late arrival of our boat. Leaving less time for wildlife. The Celebrity Infinity staff welcomed us onboard. The crew needed a long time to clean and sanitize any ship based in South American typically struggle to control Noro that's brought in from SA ports. They did keep us comfortable in the buffet until our rooms were ready at 4pm. Our stateroom was clean and in good order except for a broken telephone which we reported to our stewards when they came to meet us. The Celebrity Infinity main dining room service was excellent and the staff was top-notch. Our food was as good or better than other cruise lines we have used (HAL and NCL). The at sea teaching classes were also good providing good information and background on the upcoming ports and culture of the ports/countries that we would visit. However, the entertainment onboard was poor and wasn't appropriate for a South American cruise. Seeing poor Broadway shows and performers from everywhere but South America was disappointing. On other cruise lines, when we would pull into a port, they would have periodically have culturally relevant shows (e.g., in Scotland on a 2013 cruise, we had Scottish Bagpipers and on a trip with a port call in Istanbul, we had a Turkish dancers). The entertainment was unimaginative and inappropriate with some singers who were off-key. I've seen High School musicals which showed more imagination. We used one shore excursion from the ship and it was delayed (with our group losing an hour waiting for a boat and guide). Very upset cruisers who had to stand in the sun for an hour by the pier waiting. My phone voice mail system wasn't operational for the entire cruise which hampered our Cruise Critic groups from getting together or updating tour. We called repeatedly throughout the two-week cruise and finally got a senior staff member who indicated that "it's a French voicemail system and we've been having issues with it". However, I would not that after noting this on a comment card, they gave us some onboard credit (so at least they finally tried to provide restitution for our inconvenience). I'll likely not use Celebrity in the future based on price/ value but did enjoy the South American ports and Panama Canal. Read Less
5 Helpful Votes
Sail Date: March 2015
We have waited until now to file our review on the infinity cruise mar 15-29 valpariso to fll. we had hoped our experience was unique to the crew and circumstances we encountered. not so most of reviews to date are not so nice. we ... Read More
We have waited until now to file our review on the infinity cruise mar 15-29 valpariso to fll. we had hoped our experience was unique to the crew and circumstances we encountered. not so most of reviews to date are not so nice. we also waited to see if celebrity would respond to our harsh feedback. nothing. we might as well be first time cruisers. In actuality we are Elite Plus having sailed with Celebrity on over 19 cruises First the positive our 5 day precruise to machu pichu was fantastic, but that was handled by lima tours, the subcontractor. The aqua class food and service has improved from our last aq experience on the reflection. Ships condition was fair considering it is old. Ship’s theatrical productions have suffered with second stringers and lots of recorded music accompaniment, even with musicians at the back of the stage. Ports – given this was a basically a repositioning cruise, the ports were mostly “b minus”. the western coast of south america is barren desert so one starts with this negative. highlights were pisco “naca lines”; cartegena ; panama canal. we were fortunate to do lima on our precruise since the lima port stop callao was cancelled. Lima for us was a wonderful city with lots of gastro food delights and historic sights. Next the NEGATIVE First our background. until the last three cruises, we have been loyal pax and enjoyed the celebrity experience. prior to this cruise we started to see erosion of the celebrity product. on the infiinty we were astounded by the severe drop in service and product. the following is a list of the “issues” we encountered that has us moving on to other cruise lines. item a: as a past officer for a major aerospace company, involved with safety, i was appalled at the lack of interest and spontaneity, that the guest relations staff approached my alert that the bathroom mirror heater was over heating. radiant heat from the heater was heating my hands 15 inches from the mirror ( like a fireplace) this caused the hvac to strain. i was concerned an overheat/fire hazard was very possible so i took three steps 1 told room attendant (result no action overnight) ,2 called guest relations (no action the next day) then3) called again with a threat to get someone fired. after the third harsh telephone conversation (20 hours later), an electrician was dispatched. bottom line i do not feel celebrity gave the attention this event deserved. forget the customer service, maybe a safety issue was worthy of a look? item b: failure of telephone system for several days. No voicemail. Important to us this trip since we were independent tour leaders. item c: failure by celebrity at the port of manta to secure adequate bus transport from ship to outside gate -- only two buses for 400 people and then some of the buses delivered people to the wrong drop off location casuing havoc for me personally. item d: lost laundry it took 3 days to establish 4 pieces of laundry confirmed lost and then i was offered a small portion of the value of the new clothing. item e: at the elite captains club party we were in line for the intro to the captain. all of a sudden, we were scooted out of line with others, basically given the bum's rush. No apology or reason for change. Item f after informed of issues, guest relations made an offer for future cruise funds as compensation, then retracted i!. Anyway woefully small amount. the next level guest relations rep really had no authority to compensate. As other reviewers have stated there was a lot of sickness on the ship, both gastro and upper respiratory. yet oceanview café was still letting pax serve themselves with serving spoons. . Read Less
Sail Date: October 2008
We traveled from our home to San Diego by car and flew out to Ft. Lauderdale on Sat. We spent the night in a motel and the next morning we were met by our daughter who lives in West Palm Beach. We spent the morning with her and then ... Read More
We traveled from our home to San Diego by car and flew out to Ft. Lauderdale on Sat. We spent the night in a motel and the next morning we were met by our daughter who lives in West Palm Beach. We spent the morning with her and then shuttled to the ship for boarding. When we got to the Infinity there was a huge line down the street and around the corner of the building. We checked our bags and got in line. After 2 1/2 hours of standing in line and moving at a snails pace we finally boarded the ship. We initially booked a balcony room on the 6th deck but had upgraded to the 9th deck a week before the cruise. We entered our cabin 9197 and were pleasantly surprise as to the large size room we had and huge veranda. The room was the last one on the port side at the rear of the ship. Whatever you do, do not take a room on the 9th deck at the rear of the ship. The deck above us was the restaurant with a wooden deck and from 5AM to 10 PM the noise was terrible from the scraping and banging from the chairs and tables. After complaining for five days they offered us another room next to ours. (Our neighbors next to us also were moved to another room.) This room was much smaller so they finally said we could sleep in the new room and use the big one for day use and the large veranda. This worked out fine. The veranda provided an excellent location for going thru the Panama Canal. Our first port was George Town, Grand Cayman and we took a tour that we booked thru the ship. It was an excellent tour of the Island and we learned a lot of the history of the island. The tour was The Best of the Caymans. The next port was Cartegena, Columbia. We went ashore there and only did a little shopping and was back aboard ship in two hours. I purchased a Panama Hat which I had wanted for some time. From there we headed for the Panama Canal. I had gone thru the canal years ago from the Pacific to the Caribbean so this was the trip in the opposite direction. We spent the whole day on our veranda taking pictures and thoroughly enjoyed the passage in spite of some rain squalls. If you have not been thru the canal before I highly recommend it. It is a fantastic sight and the history is wonderful. On to Puntarenas, Costa Rica. We took an outstanding tour, The Pacific Train, Boat and Bus Adventure. The highlight was a boat ride on a river to see the crocodiles and birds. The train ride was aboard one of the oldest small trains in Costa Rica. It was a noisy bumpy ride but was a lot of fun. We saw the back country and back yards of number of shanties. Huatulco, Mexico was our next port. We went ashore and walked around town . We came across a street restaurant with an open kitchen to the eating area and stopped in. The food was excellent and so was the cerveza! Two more ports, Acapulco and Cabo San Lucas where we went ashore for a little shopping but did not do much. Back to ship. Rating the meals in the main dining room, I can only say fair. Most of our meals were only luke warm and one dinner the fish was half raw. We had lobster one evening where they only gave us 1/2 a tail and some of the lobster at our table was very soft like mush. This was our 8th cruise and we were not happy with the main dining. We did eat twice in the specialty restaurant, S.S. United States. The food there was outstanding along with the personal. The room stewart, waiters and all the people working on the ship were outstanding. I didn't go to any shows but my wife did and she thought they were excellent also. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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