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6 Helpful Votes
Sail Date: September 2016
We live in Vancouver, so for us the ship was a two-stop train ride on the Canada Line. Because of the royal visit at Canada Place that morning, and with 3 ships docked, we went down to the pier at 9:30 where the port had organized the ... Read More
We live in Vancouver, so for us the ship was a two-stop train ride on the Canada Line. Because of the royal visit at Canada Place that morning, and with 3 ships docked, we went down to the pier at 9:30 where the port had organized the embarcations to come in at one end of the terminal and the disembarcations to leave via the other end. The process was very efficient and we were checked in and had our seapass card by 10:00 am. After security and a stop to get our photos taken, we were on board by 11:00 am. This avoided the inevitable line-ups and we got to enjoy the ship that much earlier. The ship is 15 years old and has had some renovations and changes made recently, but this was our first time on a Millenium-Class ship and we were looking forward to seeing it. Ship Design Pros: The Constellation Lounge on deck 11 at the front is a very tastefully-decorated room with great colour choices and a variety of seating areas. We enjoyed cocktails there most afternoons. The left side has a large chunk walled off where a children’s area was created, and the effect is somewhat imbalanced architecturally, but otherwise a great room. The theatre was very much like that in the former Mercury, with illuminated glass tables in front of pairs of seats, and they just begged for a couple of glasses of wine to be set on them for the shows. It is a feature which would be great to see on the Solstice class ships. The rooftop terrace at the back of the ship was a very pleasant sitting area with comfortable wicker furniture. The main dining room (MDR) was in an older style, much like Mercury, but a sumptuous room in which one could enjoy the excellent meals. Ship Design Cons: The Martini bar lacks the expansive sitting area of the Solstice class and seems rather cramped, though the bar itself is very recognizeable. Cellarmasters straddles the only throughway aft to the upper level of the MDR, and so, unlike the Solstice class, it is a room with constant through traffic and line-ups when an MDR dinner sitting is about to start. It also does not have the wine cellar stonework and beams, and though a pleasant and generally quiet place to sit, is closer to being a second version of the Rendezvous lounge one deck below. The Tuscan Grill on deck 3 has completely replaced the SS United States restaurant, even though the deck plans and the web site still show the latter. It is a simple rectangular room on the starboard side of the ship and instead of the expansive picture windows over the stern and the wake, it has porthole-style picture windows looking sideways. I was not wowed by the décor which looked much like any decent family restaurant ashore. We only had breakfasts there. Cabin: We had a Concierge class balcony cabin on deck 8 forward. It was a typical size although the narrow entrance passageway meant that the closet doors on the one side always conflicted with the bathroom door on the other side. Closet and drawer space was just fine, although the under-bed space for suitcases could have been just a little higher. Verandah furniture was attractive with two modern-styled metal and web chairs and a full-height table. The TV was a flat-screen though awkwardly-placed at an angle to the left of the bed and well to the left of the sofa. Food and Service: The MDR food was batting a good 95% - excellent food, nicely prepared and attractively presented. Only a poor Steak-Diane turned up with enough gristle and fat that it was not a pleasant entrée. Since this high standard is consistent on Celebrity in our experience, as a result there was no need for us to use the specialty restaurants which are getting pricey these days. Dining room service was excellent and the staff quickly learned that we preferred to have the wine order turn up before we ordered the food. We found them attentive, efficient and very pleasant. Room staff is now down to a single Steward per room – gone are the assistant stewards. He has a lot of work on his plate, but was consistently helpful and pleasant. For Concierge class, afternoon canapés arrived just before 4:00 pm, and were among the best we have had on Celebrity. The Captain’s Club Hostess, Alexandra, was one of the most pleasant and efficient people we have come across on the ships, and really deserves high kudos for making things happen. She is one of these rare people who is solution-oriented rather than stuck on obstacles. MDR Seating: This is our one ongoing beef and is not limited to Celebrity. Tables for 2 tend to be mostly those separated from other tables for 2 by a 6 inch space. We were first assigned to an upper balcony table with 2 other tables for 2, making it effectively a table for 6. It was hard to ignore the couples next to us. The Maitre d’ said he could fix this the second night and then we got assigned to a similar table, only it had only one table beside it, making it a table for 4. At this point we went to the Captain’s Club Hostess who arranged that we would get a real table for two with decent separation from the other tables. This worked well and we were very pleased with the space. Since there is ample room for most of these to be better separated, it is a mystery to me why the ships continue to think that close proximity meets the wishes of those who request a table for two, which by its nature suggests that they really are looking for some privacy. Entertainment: The theatre shows were quite excellent. The best were the all-cast shows which were extremely well done and a delight to watch and listen to. There were a couple of ‘comedians’, one of which we missed and the other of which we walked out on after only 5 minutes. We have yet to find good comedians on cruise ships – roll on the music! Drinks: We are mostly wine drinkers and we have learned that beverage packages do not suit us because of the number of glasses we have to consume per day just to break even on the per person per day charges. We bought a 7-bottle Premium wine package for $299 US plus gratuity. The Classic package is $249, and there are 3 and 5-bottle packages available as well. Comparing this cost with the average price per bottle from the MDR wine list showed that we were getting an average of 20% off the per bottle price. These packages are only listed in the MDR wine list (the last two pages) and can not be ordered online or at the Beverage Package stand on embarkation. Our one beef in this area was that Celebrity have recently raised the gratuity on all drinks to 18% from 15%. That said the drink prices were not as high as we had been led to believe which was a pleasant surprise. My one martini on board cost $12 and was one of the nicest I have had anywhere. Ports: The itinerary along the Pacific Coast from Vancouver to San Diego and then back to San Francisco has long been on our bucket list, and although we had been to each of the ports by car over the years, we enjoyed visiting them by cruise ship. This meant that we did not need to do shore excursions which was quite a cost saving. In Seattle, we were delighted that Celebrity was able to dock at the Bell Street pier, right below the Pike Street Market, rather than 3 miles northwest at the Terminal 91 dock, and this saved us time on bus rides into town. Customs was arranged for arrival in Seattle and this went off smoothly, putting us ashore by 10:00 am. It would be appropriate to close, favourably, with our disembarkation in San Francisco. I should perhaps comment that we were at Pier 35 which appears to be an overflow cruise terminal, and on stepping into the perfectly clean, rather antique large shed on the pier, our noses told us that this must have been a cow barn for much of its life! We had booked a transfer to the airport through Celebrity, and with a late flight (8:00 pm) our assigned 10:00 am disembarkation time was ideal. We sat up on the pool deck which avoided the congestion below. The process went very smoothly, we immediately found our baggage ashore and we were shepherded to waiting buses for the transfer. This whole process was so well organized I have to commend Celebrity on their efficiency. The weather – blue skies and sunshine the entire voyage, even in Astoria! Read Less
3 Helpful Votes
Sail Date: May 2016
Even though we had visited most of these ports before, we loved them all and wanted to visit again. Started out staying in San Diego 3 nights before the cruise. Visited the zoo, which is a must, La Jolla, just beautiful, Coronado ... Read More
Even though we had visited most of these ports before, we loved them all and wanted to visit again. Started out staying in San Diego 3 nights before the cruise. Visited the zoo, which is a must, La Jolla, just beautiful, Coronado island, Gastown, Old Town, and would really recommend staying here as there is so much to do and see. Embarkation went smoothly and by 1:00 we were in our room. 8122. Very nice room with adequate balcony. Dinner this night was good and entertainment good too, Celebrity singers and dancers, which were very talented. Santa Barbara was our first port, which was a tender. Everything was run smoothly and we had a very enjoyable day just walking around this pretty little city. Volunteers right at the port were very helpful. Next stop was Monterey, where we rented a car with the couple we travelled with and took in Big Sur and Carmel for lunch. A must see. That night the dinner choices were not great and what we ended up with were the regular choices that are there nightly. Just average dinner. But our waiter happened to be the best waiter we have ever had for a cruise, and we have been on 40+. The show that night was fantastic, a young duo, male and female, 5 o'clock Somewhere, We, along with a good many people, followed and became "groupies" throughout the cruise. Unfortunately, the other venues were not very conducive to large groups of people which made it hard to listen and enjoy them. Next stop San Francisco for two nights. We've been here a few times and had met a friend, so just enjoyed walking around city both days and eating our way through. Finally a day at sea. Again, disappointing as there really isn't much going on so we decided to brave the outside and watch a movie upstairs on the top deck which was newly renovated. Nobody was around to order a drink or adjust volume on big screen that we couldn't here. So downstairs to customer service. We were told they were so sorry but movie can be watched in conference room. We made our way there and proceeded to sit on very uncomfortable conference room chairs so we decided to forgo this idea as well. After going back to customer service and inquiring why movie is not in theater on sea day when nothing else is going on was told entertainers were practicing and there was a talk about excursions (making money). More important! Astoria next stop. Not much doing here. Walk out to Pier 39 to view sea lions. Another day at sea and not much going on. Seattle next stop. Did our own thing with other couple. Chihuly Gardens which is not to be missed and Underground tour of Seattle. Interesting. Nanaimo, B.C. Next stop. Volunteers out helping visitors at port . Quaint little town, walking by water and into town. Lots of shops and eateries. Free shuttles back to ship. Victoria last day before the end. Great walking and exploring. We had been here before and enjoyed Butchart Gardens and what is now Fairmont Hotel. Took in shopping, Chinatown, etc and walk around houseboats near port. Very enjoyable. Disembarkation was easy. Stayed in Vancouver 3 additional nights. Overall, ship had good entertainment, but food was really lacking. Thank God for our waiter who made the most of a bad situation. The only decent meals were the first and second to last. Lunch buffet was equally bad. Will think long and hard before a return cruise on Celebrity. Read Less
4 Helpful Votes
Sail Date: May 2016
We chose this cruise for the ports. We really enjoyed all of them. I would highly recommend this itinerary. As far as the cruise experience, we were slightly disappointed in the shows in the theater. The guest entertainers were pretty ... Read More
We chose this cruise for the ports. We really enjoyed all of them. I would highly recommend this itinerary. As far as the cruise experience, we were slightly disappointed in the shows in the theater. The guest entertainers were pretty good, but the ships production entertainers were something you would expect to see on a Carnival ship or something of lesser quality. With the exception of the two Russian acrobats, they were awesome. We also detected a little bit of an attitude from some of the workers about the ship when we asked for information or help. But that was the exception and not the rule. The ship was fantastic. It had just been remodeled. Everything was in top shape. The sea days seemed to lack the normal amount of activities. Possibly due to cutbacks, but there were only two, so not a big deal. Celebrity has the nicest spa area of all the companies we have sailed with. We love the bubble pool. The food in both the dining room and the buffet is great. There were always a wide variety to choose from. All in all we had a great time, and we would do this cruise again. Celebrity is one of our favorite lines. Read Less
9 Helpful Votes
Sail Date: May 2016
My wife, daughter, and I have been on a dozen plus cruises. Timing and only flying one way were the reasons for booking this cruise. I had read that embarkation in San Diego was not always smooth. We received an e-mail saying our ... Read More
My wife, daughter, and I have been on a dozen plus cruises. Timing and only flying one way were the reasons for booking this cruise. I had read that embarkation in San Diego was not always smooth. We received an e-mail saying our arrival time was 12 noon. We parked in an offsite long term lot and the driver dropped us a little after noon where he always dropped off cruisers. However, no one was there to take our luggage. We had to walk across the drop zone by the parking lot. Then started a 45 minute plus process of walking thru a maze of lines. I never understood what the problem was. But, soon we had mimosas in our hands and we were ready for our adventure. I had read that the dining room would be open for lunch so we went there first. Alas, being Select we were ushered to the buffet as only suite occupants and elites were being served. This was the first of several occurrences (for us) where seats in the theater, tables in the buffet, and dining room locations were reserved. It is nice to have loyalty perks - but I was disappointed. Another disappointment was the buffet. No matter what the time, the buffet was shutting down and closing. And there was little or nothing for midnight munchies. So we ordered room service - but there is now a charge for room service after 11 PM. And there are fewer free choices. I admit I need to lose some pounds, but that was not why I was on this cruise. Further, the Oceanview buffet had the same selection every day and it wasn't very good. Some days I'd settle for pasta or eat a lot of cheeseburgers - often bringing extras into the buffet for my wife and daughter. With so many port days when lunch is not served in the dining room, these were the choices - or head to the cabin for a club sandwich from room service. This was very disappointing. The other disappointment with food was Cafe al Bacio. Don't get me wrong - The food is great: cookies, pies, and cakes. The team behind the counter wanted to focus on making drinks so if the line got too long they'd ask people to sit and wait for the server to ask what they wanted. The servers usually avoided my family and I until we waved ridiculously and hopped in front of them because we wanted the free stuff - cookies, cake, and pies. We didn't want wine or coffee. I guess that means we should get ignored. We had our meals in the main dining room (breakfast and dinner). Our wait staff of Hamza and Ismail were excellent as were our table mates. Always ready with suggestions and they learned of my sweet tooth quickly. Overall, we felt there were fewer menu choices. The menu 80% of the time left you going for one of the everyday items. Thank goodness there was a steak option so my family and I had a lot of that. Hamsa always came over to our table at breakfast to say hello. On every cruise I've been on, at least the Assistant Maitre D' goes through the dining room on the first night to welcome everyone. We had made a special request a few times with our waiter for souffles, a request we were able to get one night on the Celebrity Transatlantic cruise. It was probably the 3rd or 4th night Amir our Asst Maitre D' came over with the pastry chef and said we'd have to go to the specialty restaurant for that. No exceptions. We had also requested cherries jubilee which he said was the next night. Normally in customer service, you follow-up with people. He knew we wanted cherries jubilee and we ordered it so wouldn't you have expected Amir to swing by and ask if we enjoyed it? Shouldn't he have at least said goodbye on the last night? As it turns out, he was the same Maitre D' on the Alaskan cruise we took last year on a Solstice class ship. He was rude then and made our trip miserable. I blame myself for putting up with it then - and I'm disappointed I was unable to retract all his tips from us on this trip - I missed the deadline for that. And the Cherries Jubilee were the worst I have ever tasted to add insult to injury.:). This is a dish that is supposed to have alcohol (brandy, cognac, etc) added then flambéed. While they cant flambé in the dining room, apparently they can't in the kitchen either because there was no alcohol added. It almost tasted like cherries in cough syrup . We had excellent cabin stewards (Winston and Roberto) as well as excellent dining team (Hamza and Ismail). They were always prompt and courteous and engaged in conversation. They'd even make sure the room was ready before we returned from breakfast and the show before dinner. The pool bars on previous cruises had the best burgers, brauts, turkey burgers, etc. But not on the infinity. Burgers, hotdogs, and fries were still available and turkey burgers if you were willing to wait. No brauts. One of the reasons I choose Celebrity is because they pay a little more attention to their jobs for extraordinary service and perks. I like walking around the ship and always see it being worked on (painting, cleaning, repairs, etc) because it means the crew values cleanliness and keeping up its pristine appearance. This was consistent with the Infinity and most of the crew was very friendly. On another line I will never forget the vision of crew in hazmat suits cleaning up messes from ill passengers in the dining room. We saw the Captain at the Captain's Welcome. On some cruises I have found the captain and his senior officers to be very visible. However on this cruise, we rarely saw him or his senior officers. . The backstage tour and wine tasting for captain's club members was also a nice touch. Unfortunately I did not receive an announcement for the Cruise Critic gathering. The celebrity singers and dancers were the best group I have seen. Try to get to their performances. Disembarking in Vancouver was easy to get off of the ship - Only to join a 60 minute plus cab line. We have lived on the west coast for 40 plus years and knew the ports well. However, there is much to see since our visit a few years back. I would have preferred overnighting in Seattle as there are many things to see and do. Even with all the food disappointment, we are still considering booking another cruise. Unfortunately for us Californians, Celebrity doesn't really go out of or return into Los Angeles/San Pedro or San Diego. It is too bad there isn't a roundtrip CA to Hawaii cruise available (just one way cruises). We also considered Panama Canal, but the timing doesn't work. With just a little more attention especially with the food - this would have been a great cruise instead of just a good cruise.:) Read Less
4 Helpful Votes
Sail Date: May 2016
I'll start by saying we are loyal Celebrity cruisers for several reasons. We are Blue Chip Club VIPs and as such they take very good care of us. This was our 6th X cruise and our first Pacific Coastal. We chose this trip based on the ... Read More
I'll start by saying we are loyal Celebrity cruisers for several reasons. We are Blue Chip Club VIPs and as such they take very good care of us. This was our 6th X cruise and our first Pacific Coastal. We chose this trip based on the itinerary and not so much on the ship. We have done Alaska on Infinity and had no complaints. Embarkation in San Diego went smoothly and we were onboard at about 12:00pm and went straight to Bistro on 5 for a quiet lunch. We were very disappointed to see that the daily specials were gone and our paninis were just OK. At about 2:00 pm the rooms were ready and we went to check out OV 3072. We have always had a veranda or better so this was our first time trying an Oceanview and it really was fine although I do miss having coffee on the balcony or just being able to open the door and get some fresh air. All of our port stops went fine but I would not bother getting off the ship in Astoria next time. Nothing to see or do there. San Francisco was crazy busy with an onshore event but we had fun anyways. In general, I would have to agree with many others that MDR food quality and selection has gone down but not enough for me to leave X. We dined in the MDR most nights as well as once in Tuscan and twice in Qsine. We enjoyed the specialties the most. Many people have said that in Qsine you should go with at least 6 people but we found them very adaptable for a 2 top. We tried 5 dishes the first time and another 5 the next. It's easy, push the plate away when you've had enough! Lots of fun! The only negative there was that the servers and Maitre'd checked on us so often it was a little intrusive. We only really ate in the buffet for a light breakfast and it was always good. Excellent eggs benny! If we were on the ship for lunch we ate at the pool grill. Awesome burgers! Huge thanks to Ramesh our waiter in the casino bar. He was fantastic! Another star for us was Heston, our assistant waiter in the MDR. He should be a head waiter, everyone loved him. The Thalassotherapy pool was great and we enjoyed all of the shows we attended. We only had one truly bad experience on the cruise and that was Siraz, our sommelier. He was rude and spoke down to us. Read Less
22 Helpful Votes
Sail Date: May 2016
Celebrity Infinity Pacific Coastal—Hubbard Glacier Cruise. May 2016 My wife and I took the eleven-day Celebrity Pacific Coastal cruise followed by the seven-day Hubbard Glacier Alaskan cruise in May 2016. The two cruises were a total ... Read More
Celebrity Infinity Pacific Coastal—Hubbard Glacier Cruise. May 2016 My wife and I took the eleven-day Celebrity Pacific Coastal cruise followed by the seven-day Hubbard Glacier Alaskan cruise in May 2016. The two cruises were a total of eighteen days filled with visits to iconic landmarks and views of magnificent scenery and wildlife. The Pacific Coastal is a repositioning cruise for the Infinity as it moves from its Panama Canal season to its Alaskan season. We embarked in San Diego, California, cruised north as far as the Hubbard Glacier in Alaska and returned to Vancouver, British Colombia in Canada for our return flights home. All of our travel, including the cruises, excursions, air fares and hotel were booked through Celebrity, the safest way we have found to reduce the risk of unpleasant travel events. The Itinerary: The first cruise began in San Diego with stops in Santa Barbara, Monterey, and San Francisco in California, Astoria in Oregon, Seattle in Washington, Nanaimo and Victoria in British Colombia, ending in Vancouver, BC. The second cruise began in Vancouver with stops in Icy Strait Point, Juneau and Ketchikan in Alaska, a spectacular day cruising near the Hubbard Glacier, and a return to Vancouver for disembarkation. The infinity does this route twice a year as it repositions to and from Alaska. Delta airlines flights booked through Celebrity got us to San Diego and home from Vancouver. Our Celebrity booked hotel with transfers was the Embassy Suites, located very near the port in San Diego. Port-to-airport transfers got us efficiently from ship to air transportation. Landmarks and views: We started with the hotel and port in San Diego which are near the famous museums, zoo and naval operations. Aircraft carriers, one a museum and two operating carriers complete with airplanes were docked opposite the Infinity. Santa Barbara was home to a lot of Spanish inspired architecture. Monterey was our opportunity to stroll along Cannery Row filled with colorful sights. San Francisco sights included the Golden Gate and Bay Bridges, Alcatraz, Beacon Hill, the iconic Transamerica building and Fisherman’s Wharf. We could see the Space Needle in Seattle from the ship. Nanaimo, which was new to us, was the historic home to a flourishing, and now nonexistent coal mining industry. The scenery is beautiful. Victoria is the capital of British Colombia, complete with its government buildings. Downtown is interesting complete with a big Hudsons Bay department store, a modern descendent of the famous Hudsons Bay fur trading company. Icy Strait Point has a new cruise terminal and an enthusiastic native American population. Our visit was late in the day, short lived and cold with beautiful scenery. Juneau is the capital of Alaska in a very scenic mountains (snow covered) and harbor setting. Ketchikan is a classic Alaskan small city with thriving fishing and tourist industries. Shopping was fun. They have a lumberjack show worth attending. Transportation around and between Alaskan cities is either by airplane or boat. Float planes and ferry boats were everywhere. The Hubbard Glacier is a special cruise ship visit. Ships enter the harbor close enough to the glacier to easily see and hear the ice cracking with huge chunks falling (calving) into the water. The glacier is three hundred feet tall and breathtaking in size and magnificence. The sounds are awesome. Ships stay, spin around and take a lot of time so all passengers get a shot at the views. Ports have shuttles for passengers and numerous options for shore excursions. Float planes, boats, taxis and busses await to take cruise passengers to whatever adventures they desire. We always opt for ship sponsored events to lower our risk of problems. We saw whales, seals, otters, deer and eagles along with a lot of birds we couldn’t identify. It is great fun scanning the shorelines along the Alaskan inland passage for wildlife as well as enjoying the incredible scenery. Snow and tree-covered mountains are the foundations for nearly every view. They are impossible to adequately describe and photograph. We tried. The ship and service: The Infinity is a 2001 ship that underwent a major refurbishment in 2015. The interior of the ship was in excellent shape and had new venues added. The top deck movie area, Michaels Club and the Luminae restaurant for suite guests, QSine and the Tuscan Grill specialty restaurants are major changes. All great! The ship looked very good on the inside with new furnishings. The exterior showed some wear but nothing that affected passengers. The service, typical of the Celebrity brand, was special! Crew members were always helpful. Officers were constantly present. The executive chef, for example, was around nearly every day. Senior officers were available for several events including receptions for past and frequent Celebrity passengers. Nice. We selected cabin 6116, a sky suite, for the cruises. We are also members of the Blue Chip casino players club. This added to the already special service for us. Our butler, Albino, was there with afternoon snacks and made certain that our cabin was cleaned while we were gone. He provided great advice on ports and processes having been on numerous cruises. The Luminae restaurant is a giant perk for suite guests. A staff of about ten people serve breakfast and dinner daily as well as lunch on sea days. Cevrine, the receptionist, waiters Kavarij and Chitra, Arfin the assistant waiter and Bekir the Maître D along with the others made us feel special at every meal. Food: The food was very good, nicely presented and well served. We dined on Filet mignon, turbot, shrimp scampi, halibut, cod, lobster ravioli, pork tenderloin, Australian sea bass, scallops, tilapia, roast turkey, pad thai, swordfish, lobster, lamb shank, veal loin, salmon and beef for entrees. Desserts were tasty. The buffett featured roast beef, pork, and chicken along with salads, sandwiches and a wide choice of entrees. Lunch, one day, featured thirty six cakes, all decorative. There was ice cream for every meal and for snacks. The QSine should be on everyone’s schedule. The food and presentations were unique. We found it a great opportunity to sample foods from several countries. Most were very good. Bistro on Five had a special crepe that my wife found to be her favorite. We tried the Tuscan Grille but steak is not one of our favorites. Perks: We chose the multiple perk package, booked a suite and are Blue Chip casino members. More perks than we could possibly use. People should carefully select every perk they can afford and use. Complimentary drinks, internet minutes, gratuities, on board credit, laundry and specialty restaurant fees were among the choices. Makes the final bill much less painful. The “booking a cruise on board” is also a significant perk if one plans to take another Celebrity cruise. Just pay attention to the offers. Ours included three hundred dollars of immediate on board credit to offset the three hundred dollar deposit for a cruise with date and itinerary to be determined. Conclusion: The combined Pacific Coastal and Hubbard Glacier cruises offer a unique cruising adventure that includes major US cities and wonderful scenery. The refurbished Infinity was a very nice and comfortable ship. The entire Celebrity staff was professional and responsive. Many are knowledgeable world travelers and have a lot to offer in the way of information about ports and ships. Read Less
1 Helpful Vote
Sail Date: May 2016
although we had a great time on this cruise & loved the intinerrary, we were disappointed with the food among other things. the food in the buffet was really poor. we tried several times to eat there but were always upset with the ... Read More
although we had a great time on this cruise & loved the intinerrary, we were disappointed with the food among other things. the food in the buffet was really poor. we tried several times to eat there but were always upset with the food. we were not happy with the ding room food either. there were 3 or 4 nights the food was good, but not on the other 7 or 8 nights. when we complained to the head waiter he suggested that if we want a better meal we should choose the upgraded restaurants (at $39.00 each). the interior of the ship was clean & nice looking, but the outside was dirty looking & rusty. the shows were very good, but again, we were dissatisfied with the amount of entertainment provided. there was one show per night--that's it! after 10pm there was nothing to do except gamble. this cruise was a pacific coastal route. where the weather is somewhat cool. knowing this, you would think that the cruise line would have provided more chairs in the enclosed pool area. whenever we were on the ship this enclosed pool area was completely full. there were never enough chairs. i think it would have made sense to try to accomedate as many as possible into this area. the service was good all over the ship. we had a fantastic waiter named sergio in the main dining room. he made every meal a pleasure. Read Less
5 Helpful Votes
Sail Date: May 2016
Overall, it was an OK cruise. The MDR menu really need to refer to previous generations menus where there where more choices for each course. Now there are 'starters' and 'entrees'. Cabin 3130 was awesome if you are on ... Read More
Overall, it was an OK cruise. The MDR menu really need to refer to previous generations menus where there where more choices for each course. Now there are 'starters' and 'entrees'. Cabin 3130 was awesome if you are on an M class ship. Well placed for an Oceanview. Bistro on 5 needs a remake or make it free. We saw no more than 5 people in there at a time and mostly at dinner. Get real Celebrity! People aren't paying $10 for lunch!! Shows were OK. What really shines on the Infinty is the crew. All nice and attentive. Our MDR waiter was an absolute blast! The assistant was awesome too. Even our coffee shop guy was good, as well as the Martini server. Embarkation was smooth, but we were select so the special line was nice. We are now Elite, so next review we will tell more. We usually cruise in Concierge class, but this time was OpenView. It wasn't much different, just no balcony, but a huge window instead. I look forward to our Solstice cruise in May from Hawaii to Vancouver. Never been on the S classed ships. Read Less
12 Helpful Votes
Sail Date: March 2016
Had only been on a 3-day cruise years ago so this was a big cup hangs for me. Went with 5 girlfriends and we had a wonderful time. I want to mention we arrived in Santiago a day early and used that time to tour Santiago. The next day we ... Read More
Had only been on a 3-day cruise years ago so this was a big cup hangs for me. Went with 5 girlfriends and we had a wonderful time. I want to mention we arrived in Santiago a day early and used that time to tour Santiago. The next day we toured in route to Valparaiso and in that city itself too as we did not board until after 3 pm. I highly recommend our guide and his team, Thomas Poussard www.chileprivatetours.com +56-9-81724441 Not only were we met at the airport, he took care of our luggage, got us to our hotel and after a brief break we started our tour. Thomas is fluent in English, French and Spanish..and I believe he speaks other languages as well. His driver, Jorge, a Chilean, was also excellent and safe. Thomas did an excellent job in selecting highlights for us to tour in Santiago, adjusted to our physical limitations as not all of us could do a lot of walking. I will use his Company again when I return to Chile. Back to Celebrity, this ship,is small compared to many, about 2100 passengers, and yet provides all the amenities you would expect. I could not have been happier with this second experience. The crew/staff were all, without exception, positive smiling people. Everyone wanted to be sure all of us were happy and well. I enjoyed the food and tried all the fare included restaurants, plus the Bistro on Five which was a nice change and not pricey. I like to do a water workout in the pool so was quite happy there was ample room for me each morning along with those who chose to do laps. The cruise director, Eddy, was and is a genuinely nice person who was always upbeat and available. His entertainment offerings were varied and I think covered many passengers likes. The resident musicians were outstanding and I don't say that lightly. This experience convinced me I want to do more cruising! Read Less
7 Helpful Votes
Sail Date: January 2016
The cruise was fine in general. But it was lack of activity on board. Cruise Director Sara was excellent, but she needed a team of helpers. Performances of dancers, singers and especially acrobats were excellent. Lecturers on board ... Read More
The cruise was fine in general. But it was lack of activity on board. Cruise Director Sara was excellent, but she needed a team of helpers. Performances of dancers, singers and especially acrobats were excellent. Lecturers on board were mediocre in comparison with my previous cruises. They could not hold the topic of lectures and did some mistakes. Men sauna was in bad conditions. Window's frame inside the sauna was partially detached, maintenance of the place was really bad. There were no soap and shampoo in the dispensers in all three showers several times for several hours. I am really worried about safety of the sauna. I reported about window frame to an officer who was inspecting the sauna, but it took more then 24 hours to fix the problem. Actually the problem was fixed after I said to the same officer that I had taken pictures of detached fragments of the frame. Smoking area every evening and every night was just disgusting and filthy. Nobody looked after this area. Dirty glasses, mugs, ash trays, and tables covered with ash and stains were typical. Staff and crew members in some cases just ignored the passengers and their needs. Embarkation took terribly long and was very bad organized. Food was good and diverse enough. I was satisfied with excellent services in dinning rooms. However I had a bad experience in Quisine restaurant. The service provided by a waiter from Serbia (he did not have a tag with name and did not introduce himself) was totally unprofessional. He did not remember anything, I spent about 2 hours waiting at the table and 30 minutes eating. Service in Ocean view cafe was pretty good, but in many cases all coffee urns were empty at the same time. However maybe it was even for better, because coffee was just horrible. The ports were very interesting, the tours were exciting and impressive. This part of the cruise was excellent. In comparison with my previous cruise with Celebrity Infinity (December 2014, Panama Canal) this cruise was much worse. It seems the ship and it's maintenance are falling down. It was pity to see. Read Less
23 Helpful Votes
Sail Date: December 2015
We are a couple in our mid 30s and were traveling with my parents who are in their early 70s. We cruise about once a year and have sailed with Disney, Norwegian, and Carnival. This was our first Celebrity experience. We've also ... Read More
We are a couple in our mid 30s and were traveling with my parents who are in their early 70s. We cruise about once a year and have sailed with Disney, Norwegian, and Carnival. This was our first Celebrity experience. We've also traveled extensively in South America and 3 out of the 4 of us are fluent in Spanish, which opened up our options in port. We sailed on the Celebrity Infinity 12/5-12/20/2015 from Ft Lauderdale, through the Panama Canal, to Valparaiso, Chile. Overall, it was a wonderful experience and I would sail this itinerary again and sail on the Celebrity Infinity again. The first day: Chaos. Not only was there a public health inspection, but they were also busily trying to deal with the recent norovirus outbreak and there was some difficulty with a shipment of food. The Ocean View Cafe opened late and had minimal food and condiments were scarce. Bread, but no butter. Salad, but no dressing. The crew was serving everything, which made the process very inefficient and led to long lines and waits. The rooms were ready over an hour later than anticipated. The good news is that this was the first day only and the problems were quickly remedied and the rest of the cruise went smoothly. Ocean View Cafe: There is an adequate variety and ample food in the Ocean View Cafe. There was always a salad bar, two soups to choose from, entrees (including local entrees from the nearest ports of call), a carving station, a pizza station, made to order pasta station, made to order sandwich station, fish and chips, a cheese station (with standards like cheddar, Swiss, provolone, etc and then usually 3 others such as blue, goat, brie, feta, etc.). In the mornings there're are several omelette stations and a poached egg station, as well as Asian and "American" (although please let it be known that most Americans do not eat pork and beans and corn for breakfast). Every evening, they have a sushi station. In general, buffet desserts are not good. They tend to lack not only sweetness, but taste (which is not isolated to the Celebrity Infinity buffet desserts, but a general observation). Additionally, some reviewers have commented that the crewmembers don't work very hard and are slow clean off tables, which simply isn't true. They were constantly working to clear tables and keep them clean. There were very few times that we couldn't immediately find a table. Ice cream: There's an ice cream station in the Ocean View Cafe that is open from noon until midnight. They have a variety of flavors, including ice cream, no sugar added ice cream, sorbet and soft serve. They also have cookies and toppings. If you want a sandwich cookie, don't pay for it at the gelateria, just get your ice cream and ask for two cookies from ice cream place and assemble your own. If you just need a little sweet snack in the afternoon, you can get a serving of M&Ms, Sour Patch Kids, Reece's Pieces, etc. from the ice cream station. Cafe al Bacio: There's been some discussion that the treats served at the coffee shop are not complimentary anymore. They are and probably always will be as they tend to be the same desserts served at afternoon snacks and dinner dessert at the Ocean View Cafe. Trellis Restaurant: Our servers were wonderful. They were attentive, friendly, but professional and seemed to enjoy their jobs, which made for a pleasant dining experience. The food was really quite good and overall very enjoyable. I do agree with other reviewers that portions were inconsistent. If you ordered one entree you might get just enough to satisfy your hunger, while another entree would feed 2-3 people. There were a few dishes that we could have done without. For example, the pineapple upside down cake which was a yellow cake with a piece of pineapple sans caramelization. We ordered creme brulee almost every night in addition to another dessert to share. The creme brulee was occasionally overset or underset, but usually a great choice. In general we were done with dinner in less than 90 minutes. Occasionally it took longer and often we were out in as few as 75 minutes. Ship maintenance: Reading previous reviews, I was expecting threadbare carpet with rust on every surface. This simply wasn't true. The ship is in very good condition, especially considering her age. Yes, there are areas that need to be addressed. For example, the bathrooms need re-grouted and ventilation systems need installed. There is mold in the grout. The grout has not rusted as some reviewers have stated. There is nothing in grout that can rust. However, there are metal strips that have rusted and in a few places rust has leaked into the grout. Nothing the stateroom attendants do will be able to remove mold or rust from the grout. There is also mold on the tiles of the showers near the thalossotherapy pool, which is really unfortunate. This needs cleaned thoroughly every day and bleached once a week and the problem should resolve. The maintenance crew works very hard to keep the ship well maintained, which means that occasionally stairwells or other areas are blocked off. This shouldn't be upsetting to passengers, but rather should engender gratitude that they're working so hard to keep the ship in top shape. The stateroom: We had an ocean view room, which was clean and an adequate size. The first day we wiped everything down with a sanitizing wipe and were surprised that our wipes didn't pick up any additional dirt or grime that had been left. The room had been thoroughly cleaned, for which we were very grateful given the recent norovirus outbreak. There were a few areas that could use some maintenance such as a piece of molding that had been broken off, grout issues previously discussed in general ship maintenance, but overall the room was well maintained. The sofa bed is quite heavy, so if you want to angle it to watch the television comfortably from the sofa, it's a 2 person job. Our stateroom attendants were very quick to recognize our patterns and would clean our room as soon as we left for breakfast and the evening show every day. They always had a backup supply of shampoo, conditioner, soap, etc in the bathroom so that we didn't have to hunt them down when we ran out. They were very efficient and we appreciated their unobtrusive efforts to make our stay a great one. Cruise director: Admittedly, we general pay very little attention to the cruise director and make sure we bring plenty of our own entertainment so that we don't have to rely on the ship's. However, I will say that Sara was spectacular. I was a little nervous the first night when she showed up on stage with a tiara/crown on her head, but looks can be deceiving. She was precise and to the point, but still fun and personable. Her English and Spanish (and ability to switch between the two languages quickly) were excellent. She's the kind of person you'd actually want to sit down and have lunch with so you could get to know her better. Onboard activities: The ship is small and lacks things like miniature golf, rock-climbing walls, ropes courses, bowling, etc. that you'll find on larger, newer ships, but the entertainment crew did their best to provide a variety of activities to keep passengers occupied throughout the day. The one thing they can improve on is having enough seating and making sure presenters have microphones and that background music is turned off. Gym: The gym is at the front of the ship with a great view just under the bridge. There's plenty of equipment with rows of treadmills, ellipitcals, stationary bikes, etc. They also have weight machines and 4 sets of free weights. They have citrus and cucumber water after 7:00 am with fresh fruit to snack on if needed. Surprisingly, the gym was crowded by 6:30 a.m. every morning. Usually, ship gyms don't start to get crowded until the 7:00-8:00 time frame. Perhaps it was the older demographic of the passengers on board. Celebrity Infinity Dancers and Singers: Very disappointing. I would not go to another show that featured them. I believe it to be a combination of poor choreography, as well as skill, but the shows simply were not enjoyable. The costumes were also often ill-fitting and not flattering to the variety of body shapes of the dancers and singers. Additionally, the fallback "dance move" was to rub their hands on each others' groins or rub their hands up and down each others' legs in a seductive, sexually stimulating way. This was done over and over again in nearly every dance. I often felt like I was at a gentleman's club instead of on a cruise ship. This really is inappropriate, especially for a 7:00 pm show. The singers were ok, but not great. There was a holiday show while we were on board and it appeared as though they had only rehearsed once or twice. They included the song Santa Baby as part of a Hanukkah medley. Really?!? Other entertainment: The other nighttime entertainment was really great, with a few exceptions. There was pianist, flutist, violinist who were all spectacular. There were several vocalists, some of which were wonderful (ie Mark Preston from the Lettermen), others of which were just ok (and one of which made me think "hmm, this is really the best Britain has to offer..."). There was a magician who apparently had performed in Las Vegas, which gave me higher expectations that I should have had. His tricks were average, but something seemed a little off. I'm not sure if he was trying to play the absent minded magician or what was going on, but it was an awkward performance. There was also a juggler who was incredibly talented, but so crass and vulgar that his personality detracted from what would have otherwise been a great show. Onboard musicians: Several musicians and bands throughout the ship--Bandmates, Soundtrack (Latin band), Julia (pianist and vocals), Roberta (guitar and vocals), MoonShine Duo (guitar and vocals), etc. It was really great to have live music throughout the ship. Rooftop Terrace: The concept is nice, but there are still a few kinks that need to be ironed out. They played a new movie most days and would show it about 3 times per day. They keep the furniture tied up underneath the screen and whoever goes to the first viewing has to untie the furniture and drag it to the location from which they would like to watch the movie. Why the furniture wasn't set up ahead of time or why it had to be tied down every night is unclear to me. Additionally, as the name implies it is on the top level with no wind guard to keep the breeze down. Traveling at 18-22 knots on the open sea can create a bit of a breeze which makes it difficult to hear the movie and at times uncomfortable to have the constant wind in your face. Speakers/naturalists: They had 4 different speakers for this particular cruise, which I was initially excited about, but ended up rather disappointed. They had someone to talk about the Panama Canal who was very informative. They had someone to talk about the night sky, who was also informative. One night he also did a stargazing event, which was nice. However, both of them talked about future talks they would give, but then they never showed up on the agenda again. MickeyLive does a very nice job of balancing information and entertainment and I thought he was the best of the 4 speakers. Milos is a naturalist who lives onboard the Celebrity Infinity and is fine...if you enjoy 7th grade humor and sitting through an hour of said humor to get about 10 minutes of actual information. Not my cup of tea, but some passengers seemed to enjoy him. Guest services: Limited interactions with them, but on the few occasions we required their services, they were kind and helpful in a timely manner. Fellow passengers: As long as passengers are understanding and realize that life happens and can roll with the punches, they'll be fine. Unfortunately there were several complainers and very rude passengers. On the first day in the Ocean View Cafe, we came across some incredibly unkind people. One man yelled over and over at a crewmember that the food was "gross, just gross" because there was no salad dressing for the salad. Another complained that the food was cold--just by looking at it--even though there was clearly steam rising from the food in question. Another man very rudely told a crewmember that he wanted a plate when the crewmember handed him a shallow salad bowl, which could have held whatever food item he was planning to put on the plate. On another occasion, I overheard a woman in the hall around 11:00 very loudly proclaiming that "if our rooms aren't done by the time we get there, I'm going to call and make them come and clean it. We're in and out of the room all day and we need it to be clean." Perhaps she failed to realize that because she was in and out of the room so much, she wasn't allowing her stateroom attendants time to actually clean it. I assume these are the people who write the negative reviews that make us all wonder if our vacation will be a disaster and then we get there and it's actually spectacular. Cartagena, Colombia: You can take a shuttle or walk from the ship to the port entrance. The port is actually very nice with numerous animals to see including black geese, iguanas, macaws, parrots, tucans, ducks, a condor, etc. There's a shopping area, as well. I recommended taking a quick look at prices before heading into town so that you can make the best decisions in terms of quality and price. If you don't find something better in town, you know what to expect when you get back. There's WiFi at the port for $5/hour or a certain amount of data. We initially planned to walked outside of the port and get a taxi for about ~$5 one way to the Walled City. "Taxis" (meaning someone who will drive you around in a car and give you a tour) are waiting as soon as you leave the animal preserve. They asked $20 per person for a 3 hour tour. We walked a little further on, almost to the point of leaving the port and got one of these same "taxis" for $30 for the four of us. He took us to around Cartegena, to a couple of forts, to the new town, to an emerald museum (you'll notice that every emerald shop calls itself a museum in Cartagena) and finally to the old town, which is the only place we wanted to go. He took us to a shop and stood outside to make sure we didn't meander to another shop (so that he would be sure to get his commission), then took us to see several statues, etc. We had asked for him to help us find a place to use WiFi and a public restroom--neither of which ever happened and by the end, we just wanted to get back to the port. When we got back he told us he expected a $10 tip. In the end, we paid $40 for 4 hours and only saw a part of what we wanted to. The point is, there are options. Be persistent until you get what you're looking for and don't settle for the high prices of the taxistas waiting to pounce. Colon, Panama: We walked around the port shopping area and used the WiFi at a little cafe. It was $5 for unlimited time and data. Then we got back on board and had the thalossotherapy pool to ourselves. Manta, Ecuador: This was perhaps our favorite port. The ship provides a shuttle with two stops in town--one at the beach (Playa Murcielago) and another at the Plaza Civica, where they set up a shopping area. People come in from far away for the few days a year that cruise ships stop in port in order to sell their wares. We took the shuttle to the Plaza Civica, where they had "taxistas" lined up ready to take passengers on tours. We walked a couple blocks up the road and got a regular taxi who took us to Montecristi, waited for us for over an hour, and took us back in to Manta for $30. In Montecristi, we walked around. There are several shops that sell the famous Panama Hat and have ladies outside demonstrating how to make the hats. There are a wide variety of styles and quality to choose from. Most of the hats are actually made in Cuenca--so if you're looking for a large factory, you'll have to plan it for another trip. Our taxi driver tried to help us find more shops when we didn't find the hats we were looking for in the first few we came across. He also gave us information about the Manta and Montecristi as he drove us here and there. No hidden agenda, just available and willing to talk. We ended up buying hats from the stands in the town square for $20 each. They're not high quality, but will serve the purpose we bought them for. We gladly gave our taxi driver a $10 tip. When we got back, we took the shuttle to the ship, ate lunch, and then took the shuttle to the beach. We were there on a Saturday so there were several locals there as well. It's a dark sand beach and the waves were fun to play in. The water was cool, but not cold. The There's a KFC a few blocks up from the beach stop that has free WiFi. Lima, Peru: The port is in Callao which is a less than savory area of the city and very industrial, so the ship provided a shuttle that took us to the Plaza de San Miguel a little further into the city. The port was not set up to receive cruise ships. There was a section where they were doing work and the traffic was down to one way. What should have taken 10-15 minutes, took 45 minutes due to poor planning on the part of the port. At San Miguel, there's a shopping center and movie theater. There are the obligatory taxistas waiting to take you on a tour of the city. We walked over to the shopping center and found a real taxi driver to take us to La Molina where we met a friend and had lunch with her. On the way back, we took a taxi and drove past Miraflores (but unfortunately didn't have time to stop), where there is a beautiful seaside park and free WiFi. The taxis one way to La Molina (about 20 km from San Miguel) was $10. If you just want to go to Miraflores, I suggest walking a few blocks and getting a real taxi to take you to Miraflores for a few dollars instead of taking a "taxista" who will take you on a tour to see things you don't want to see for a lot of money. Arica, Chile: Arica was lovely. They rarely see cruise ships, so were very kind and hospitable. There were taxistas at the port, but they weren't pushy like in other ports. They had a small market set up across the street from the port with several vendors and musicians. From there, we walked up to the Morro de Arica where there's a museum and monument about the Chilean-Peruvian War. The hill is steep and you can take a taxi if you'd like, but even my aged parents were able to walk up without too much effort. We stopped at the city center and took money out of an ATM and used the internet for about $.50 for an hour. We had lunch on the ship and then walked about a mile to Playa El Laucho, which is a great little horseshoe shaped beach. There were a handful of locals there and very few tourists. The water was quite cold, but there were great shells to be found. As we set sail from Arica, there were several dancers and musicians who came to the port and danced and played until we pulled out. Valparaiso, Chile: We took the lightrail in Valparaiso and went to church (as we landed on Sunday), then we took a bus to Santiago, visited with friends and were at the airport in the evening with plenty of time to spare. There was a transportation strike going on and some concern that we wouldn't be able to leave. International flights were the only ones leaving. This wasn't the first time that we've encountered a transportation strike in South America. Always plan for an extra day to get home...just in case. Overall: This was an excellent vacation and I would recommend it to any reasonable person. If you're nitpicky or a complainer, you might want to choose something else. Read Less
3 Helpful Votes
Sail Date: December 2015
We have been on seven cruises and with six different cruise lines. Our experience with the treatment food allergies and gluten free needs has gone the full range. We were treated very well. My wife has gluten free food issues and the ... Read More
We have been on seven cruises and with six different cruise lines. Our experience with the treatment food allergies and gluten free needs has gone the full range. We were treated very well. My wife has gluten free food issues and the sensitivity to her needs was consistently at a very high level. It did not matter what dining area we were in. From the Mater De to the dining room manager to the table waiter and his staff - all were involved and cared. The excursions were weak, but conducted professionally. Some of the buses used were not very comfortable. The entertainment was mostly very good. Some of the performers were absolutely outstanding! The ship is a very tired ship, but the crew and service overcame this tiredness and made the cruise experience a good one. The offering of a variety of presentations was large and offered many chances for new information from "experts" in their field. The exercise equipment was complete and well used. Read Less
2 Helpful Votes
Sail Date: September 2015
We are a couple in our 50s and this was our 17th cruise (3rd on Celebrity). We love cruising and have learned to always enjoy the great parts of cruising while not letting a couple not-so-great experiences ruin a long awaited outstanding ... Read More
We are a couple in our 50s and this was our 17th cruise (3rd on Celebrity). We love cruising and have learned to always enjoy the great parts of cruising while not letting a couple not-so-great experiences ruin a long awaited outstanding experience. We arrived a couple days early to San Francisco not ever having been there before. Anyone who has a chance to take a cruise out of this incredible city should do so. I understand not many cruises or cruise lines use San Francisco, but it is a great place to visit and sail from. The sailaway under the Golden Gate Bridge is spectacular. We stayed at the Chelsea Motor Inn, which turned out to be an excellent hotel, "moderately" priced, and near enough to Fisherman's Wharf. There was a Dreamforce convention in town with 150,000 attendees, so anyone who didn't book a hotel a year in advance like we did ended up either staying by the airport or paying extremely high prices. Infinity herself was docked for 4 days and used as a floating hotel for the convention. The ship was in good shape other than some worn carpet and a little rust here and there. Hopefully stuff they will take care of at her drydock this month. Activities ranged from trivia competitions to some excellent educational lectures on marine biology and port lectures. There were especially good lectures and films on the Panama Canal. One of my few criticisms of Celebrity is their lack of a movie venue. They did show movies in the Celebrity Theater, but they were always on port days when we were off the ship. I understand that a rooftop terrace with a movie screen will be installed on deck 11 at the drydock, which should greatly increase entertainment options. Shore excursions were a mixed bag for us. Our best excursions were organized through Cruise Critic in Costa Rica and Colombia. A couple of the ship excursions were took (Puerto Vallarta and Colon) were overpriced and disappointing. They didn't take away from the awesomeness of this cruise, however. Cabin was Aqua A1 cabin 1109 on deck 11. Our cabin steward Ambrose and his assistant Hasim were excellent. They kept everything clean and made us feel very welcome. Cabin location was excellent and very quiet. It was convenient to walk downstairs to the Oceanview cafe and just a close elevator ride down to Blu. The balcony has a slight overhang but for the most part is exposed. We chose this portside cabin so that we would be in the shade in the afternoon while traveling south in the hot Mexican/Central American sun. It worked out well so the temperature was pretty much always cool. Coming north from Colombia, where we were in the afternoon sun, the cabin was a little harder to keep cool. I don't know how quiet this area will be once the rooftop terrace is built. Food ranged from excellent to blah. We ate in Blu normally and most of those meals were very good. There were a few exceptions where maybe a baked potato was cold or soup not to our taste. Breakfasts in Blu were always fabulous. I was really pleased with the Oceanview Cafe (buffet). There was always a lot of variety, with something to please most folks for every meal. I have to mention that the pizza was excellent and made up part or all of many lunches. There were different dessert theme days that made lunch desserts interesting, except that most of the desserts were rather bland. The ice cream line was the best. We ate in all three specialty restaurants. On our first night, we ate in Qsine at 1/2 price. It was excellent and very different than what we had done on a ship before. Tableside prepared lobster in the SS United States was excellent as well. It's a shame this elegant restaurant is being replaced with Tuscan Grill during drydock. Bistro on 5 was very good as well. Overall I thought the food choices, preparation, presentation, and taste were all very good. It's tough not to get bored on a 17 day cruise and we did find ourselves gravitating to more simple food at times (burgers from the Mast grill were great on sea days). The only real disappointment was the change in policy on pastries from Cafe Al Bacio. They now require you to buy something from the Cafe to receive a complimentary pastry. Since we had the drink package, this didn't end up costing us anything. Had we not had that, it would have been much more impactful. Entertainment ranged from fabulous to meh. Production shows were a little disappointing. The singers and dancers were very talented but I think the productions themselves were just so-so. On the other hand, the individual entertainers were just great. From a comedian who made me cry I laughed so hard, to multiple singers and instrumentalists that were amazing, well done Celebrity. Cruise director Patty Honacki was a hoot and a very talented singer in her own right. Disembarkation was ok, I guess. We docked in the same terminal that Allure/Oasis use and were the only ship in port. It took about an hour from the time we got off the ship until we were waiting for our ride. Being as this was a long cruise with lots of foreign nationals that went to a lot of ports, getting through Customs took some time since there was not a separate line for non-US citizens. Seeing as how we waited until the latest we could to disembark, we expected a longer wait than if we had been first off the ship. In summary, this was a bucket list item for us that Celebrity made worth the wait. As I think back though the few minor disappointments (a couple shore excursions), they melt away compared to the great time we had pretty much all the time. And finally, what impressed me the most about cruising on this ship was the overall friendliness of the crew. From Lorredana in Blu to the ship's officers to the guy cleaning the stair rails, everyone said hello with a smile and to a person they were as nice as could be. My hats off to them, especially dealing with such a diverse group of cruisers. Read Less
Sail Date: August 2015
This was a 12 night re-positioning cruise, starting in Vancouver and ending in San Francisco. The Infinity was a very nice ship, well maintained except for stained upholstery in the MDR and public lounges. The decor was a bit odd for my ... Read More
This was a 12 night re-positioning cruise, starting in Vancouver and ending in San Francisco. The Infinity was a very nice ship, well maintained except for stained upholstery in the MDR and public lounges. The decor was a bit odd for my taste. The MDR had less than adequate service for breakfast and didn't get the orders just right. The buffet was crowded, but the staff did a wonderful job of clearing tables and offering coffee and sometimes pastries. If you want free tomato juice or grapefruit juice, go to the MDR. They charge extra for it in the buffet. The food in the buffet was good to excellent and there was a good variety. They adjusted serving times to accommodate the port hours. Some close their buffets at 2pm no matter what. Also appreciated was the full buffet incluing egg stations the day of debarkation. Some ships pare it down to the bare minimum. We ate in the MDR every night at about 6pm. We had the flexible dining schedule, but made reservations and got the same table and wait staff every night. There were 4 of us and we were joined by two more diners every night, so made several new friends. The wait staff of Mario, Mario, and Mervin were one of the best teams we've ever encountered. Mario Sr. had 19 years experience and it showed. Mario Jr. was very lucky to be mentored by such a gentle, efficient waiter. Mervin was the Sommelier and always had my bottle ready (except for the day he had off and another one misplaced it). He made excellent suggestions based on my tastes in wine. The wine was a little more expensive than on other ships, as were all the drinks, including soft drinks. We opt out of the drink packages, as we don't drink nearly enough to make them worth the cost. The food in the MDR was hit or miss. Mostly hit. Steaks were good. Variety was OK. "Homestyle" Meatloaf was disgusting. Everyone at our table sent it back after one bite. The lobster was firm texture and very delicious. They offered Salmon every day and one other fish entree every day. Presentation was nice. I rate two items on a scale of 1 to 10 and the Creme Brulee gets a 9 to 10. The Caesar Salad gets a 7. The cabin was about the same as on every ship. We had an inside, deck 3, midships location. We were extremely happy with this location. Very easy to navigate wherever we wanted to go. Also had the advantage of minimal ship rocking, and no noise whatsoever. An added bonus for this voyage was that it was a Captain's Reunion Cruise Annual Event. There were 4 cocktail parties for the Captain's Club Members and 2 for everyone else. They really value their repeat passengers and showed it by extra gifts and freebies. We got Celebrity shopping bags, umbrellas, rain ponchos, drinking cups, etc. Missing were the towel art animals on the bed. Not a problem for me I enjoy them, but don't need them. Chocolates were present every night on the pillow, as well as real hygiene amenities instead of multipurpose goo in the shower dispenser. The ports were the main reason we took this particular cruise. It was our 4th cruise to Alaska. I really wanted a cruise that called on the Port of Sitka, so I was happy. Icy Strait Point was a new port for our friends to visit, and Skagway was a priority on our lists, due to the train ride to the Yukon. Victoria was delightful as usual, and Astoria is a hidden gem that I really love. This time we walked up to a free home tour four blocks straight up from the Maritime Museum bus stop. We toured the museum last time and enjoyed it very much, but declined to do it again because we thought the entry fee ($15) was a little steep. It was much less last time. Anyway, back to the marvelous home tour: The owner met us at the entrance to his front yard and led us on a very personalized tour of the whole house. Wow! It was a beautiful Victorian historical home, beautifully restored and furnished. There were 2 docents there to accommodate other tourists. We felt very welcomed and were even served cookies and punch. Donations were accepted, but no fees. I believe it is only open when ships are in port. Read Less
2 Helpful Votes
Sail Date: May 2015
My expectations based on previous reviews were to find a tired, old ship with disgruntled waitstaff. Nothing could be further from the truth. The ship looked fresh and clean. Waitstaff was friendly and fairly attentive. We had a ... Read More
My expectations based on previous reviews were to find a tired, old ship with disgruntled waitstaff. Nothing could be further from the truth. The ship looked fresh and clean. Waitstaff was friendly and fairly attentive. We had a suite so we also had the good fortune to dine in Luminae instead of the main dining room. What a perk! It's about time suite guests were given a very tangible and valuable amenity. Service and food was top notch. Food in the buffet was fine. I have never been disappointed by Celebrity's food. Our butler and stateroom attendants were awesome. Entertainment was fair to very good in the showroom depending on the night. Entertainment all over the ship was very good. I wish the bands were scheduled earlier for us early to bed, early to rise types. Disembarking at Vancouver was easy. No immigration or customs until we got to the airport. Read Less
1 Helpful Vote
Sail Date: April 2015
This was only our 4th Celebrity cruise (23 over all lines) so not as familiar with the ship classes. It so happened we had two Celebrity cruises booked, one in January of this year and again this April. Our January cruise was on the ... Read More
This was only our 4th Celebrity cruise (23 over all lines) so not as familiar with the ship classes. It so happened we had two Celebrity cruises booked, one in January of this year and again this April. Our January cruise was on the Equinox, so the Infinity was a bit of a let down. First of all our balcony cabin, 7200 overlooked the suite cabin awnings below, so our view down the side of the ship (we like to watch the port workers) was blocked. In looking at the ship from port, it appears that most balcony cabins have some sort of obstruction below. I would sail this class again, but in an outside cabin. I have to admit that I did very little research on this cruise, so the cabin issue was my fault. Of course, being a smaller ship, it wasn't as "Grand" as the Equinox, everything on a smaller scale though. The ship does show some wear and tear but it is not abused. There were many activities offered throughout the day, very few appealed to my husband and me so we read (four books each) and played Dominos and generally amused ourselves. I would also agree with another reviewer that showing a movie in the afternoon on sea days (we had a lot, one more than we expected by missing Puerto Vallarta). I only remember one movie playing which was Birdman, so only one movie with 9 sea days. The service overall was excellent even with the high sanitary requirements, the wait staff did an excellent job having to deal with it. In talking with one wait staff member in the dining room he said that there were eight people affected by Noro who were at two tables close to each other. About four or five days in no more ice on the Martini Bar, no books in the library, and you literally had to bump into a sanitizing station in order to enter the shopping areas. We took the sanitizing very seriously, two weeks back and my hands are still peeling. Peeling hands is a much better side effect. We upgraded our beverage package the first night, just so we did not have to think about it. I took advantage and now I am Martini Bar hooked :). Jennifer, in the Martini Bar is excellent and the "boys" behind the bar love to show off. We had open dining and snagged a great two top against the windows at the back of the ship and Maria in the dining room worked with us to have the same table each night. I can't complain about the food since I did not have to cook it, but all meals were enjoyed and appreciated. The bread sticks are wonderful! I think Celebrity has a superior everyday menu, better than HAL and Princess (IMO). Again, with the heightened sanitization, all bread was served (not a bad thing!), my salt intake went down with no salt shakers, maybe I came back more healthy than when I left? I wish... We only saw a few shows which were good, we prefer the more comedy venues than singing and dancing, most times we were just too tired after dinner (dang Martini Bar) and just went to the Casino for a few minutes of gambling. No complaints about the entertainment, just because very little appealed to us does not mean it was not good. There were also two speakers on board, one talking about the Panama Canal and another who would talk on the art of comedy (several types of comedy things). The only hiccup in the cruise was the last day. We were supposed to be out of our cabin by 8am, we left the cabin at 6:45 to get some coffee and told our cabin steward we would be out for good at 7:15 (walking off our own luggage). When we returned to our cabin the steward was in it having removed our unzipped luggage from the bed and stripped the bed. We believe my husbands extra set of eyeglasses and clip ons ($$$) were next to the luggage and got swooped up in the bed linens. Two unanswered emails to Celebrity's lost department and I finally had to call on Friday. In defense of the high sanitation he was just wanting to get a head start, hopefully the glasses were found, we just don't know yet because they don't know we've been asking about them! We were off the ship by 8:10, customs was VERY smooth and off to taxi to BART (taxi's were lined up). I did notice that NO luggage had been offloaded yet and felt bad for the passengers getting off and those who were coming aboard. We were home by 10:45, the best disembarkment we've experienced. Any cruise to me is a good one, some things go bad but never enough for me to say "insert cruise line" never again. The never again incidents do not reflect the entire cruise line or every ship in its fleet, just your experience on a particular sailing. Our cabin choice was my bad, I just know now that I can't be lazy when selecting cabins from now on, research, research, research and it's all good. Read Less
Sail Date: April 2015
This ship is in need of a complete overhaul, it is getting a little tattered and looking old. Shore excursions were not up to snuff, too much political discussions by the guides. When will the cruise lines quit taking bribes from ... Read More
This ship is in need of a complete overhaul, it is getting a little tattered and looking old. Shore excursions were not up to snuff, too much political discussions by the guides. When will the cruise lines quit taking bribes from vendors so that the excursions stop at certain shops. If I want to shop I will pick my own shopping destinations. Food was average, service was very good. Why can't people learn to wash their hands. The captain announces ways to prevent virus transmission every day on the intercom. Their are countless notices everyday in regard to virus prevention. And you still see morons not washing their hands after they go to the bathroom. You still see these same type of people sidestep the hand sanitizers when going to the buffet or restaurant. Stupid is what stupid does I guess. Disembarkment was a bit of a nightmare but things happen and it was handled as well as could be expected. A bit more information would have helped as the delays were extended. Read Less
1 Helpful Vote
Sail Date: March 2015
Our cruise on the Celebrity Infinity was from Valparaiso cruising Northward seeing South America, Panamagg Canal and ending in Ft Lauderdale. Let me discuss some of the pre-cruise events. Our flight to Santiago was uneventful with the ... Read More
Our cruise on the Celebrity Infinity was from Valparaiso cruising Northward seeing South America, Panamagg Canal and ending in Ft Lauderdale. Let me discuss some of the pre-cruise events. Our flight to Santiago was uneventful with the airport recovering from the 2010 earthquake which significantly damaged the International airport. Our private tour guides, Sergio and Annaliese from Perfect Day tours where perfect hosts and gave us a customized tour of Vineyards, Isla Negra, Vina Del Mar and dropped us off in our Valparaiso B&B called Hostel Morgan. The B&B was reasonable, in a fun area with many food options but a bit noisy at night. Thankfully, we had earplugs! Embarkation was easy and reasonably efficient. The cab was 8,000 pesos which included 2,000 peso tip. While most of the ports of call were arranged using private excursions (all amazing), we did arrange two Celebrity tours with Celebrity. The full day tour to the Altiplano from the port of Arica was amazing with Llamas, Guanacos, Vincunas, Alpakas, and Chilean Flamingos. The guide was informative and fun. The next port excursion with Celebrity from Pisco to the Ballestra Isle which also had great views of bird and sea animals but the trip was delayed with a late arrival of our boat. Leaving less time for wildlife. The Celebrity Infinity staff welcomed us onboard. The crew needed a long time to clean and sanitize any ship based in South American typically struggle to control Noro that's brought in from SA ports. They did keep us comfortable in the buffet until our rooms were ready at 4pm. Our stateroom was clean and in good order except for a broken telephone which we reported to our stewards when they came to meet us. The Celebrity Infinity main dining room service was excellent and the staff was top-notch. Our food was as good or better than other cruise lines we have used (HAL and NCL). The at sea teaching classes were also good providing good information and background on the upcoming ports and culture of the ports/countries that we would visit. However, the entertainment onboard was poor and wasn't appropriate for a South American cruise. Seeing poor Broadway shows and performers from everywhere but South America was disappointing. On other cruise lines, when we would pull into a port, they would have periodically have culturally relevant shows (e.g., in Scotland on a 2013 cruise, we had Scottish Bagpipers and on a trip with a port call in Istanbul, we had a Turkish dancers). The entertainment was unimaginative and inappropriate with some singers who were off-key. I've seen High School musicals which showed more imagination. We used one shore excursion from the ship and it was delayed (with our group losing an hour waiting for a boat and guide). Very upset cruisers who had to stand in the sun for an hour by the pier waiting. My phone voice mail system wasn't operational for the entire cruise which hampered our Cruise Critic groups from getting together or updating tour. We called repeatedly throughout the two-week cruise and finally got a senior staff member who indicated that "it's a French voicemail system and we've been having issues with it". However, I would not that after noting this on a comment card, they gave us some onboard credit (so at least they finally tried to provide restitution for our inconvenience). I'll likely not use Celebrity in the future based on price/ value but did enjoy the South American ports and Panama Canal. Read Less
5 Helpful Votes
Sail Date: March 2015
We have waited until now to file our review on the infinity cruise mar 15-29 valpariso to fll. we had hoped our experience was unique to the crew and circumstances we encountered. not so most of reviews to date are not so nice. we ... Read More
We have waited until now to file our review on the infinity cruise mar 15-29 valpariso to fll. we had hoped our experience was unique to the crew and circumstances we encountered. not so most of reviews to date are not so nice. we also waited to see if celebrity would respond to our harsh feedback. nothing. we might as well be first time cruisers. In actuality we are Elite Plus having sailed with Celebrity on over 19 cruises First the positive our 5 day precruise to machu pichu was fantastic, but that was handled by lima tours, the subcontractor. The aqua class food and service has improved from our last aq experience on the reflection. Ships condition was fair considering it is old. Ship’s theatrical productions have suffered with second stringers and lots of recorded music accompaniment, even with musicians at the back of the stage. Ports – given this was a basically a repositioning cruise, the ports were mostly “b minus”. the western coast of south america is barren desert so one starts with this negative. highlights were pisco “naca lines”; cartegena ; panama canal. we were fortunate to do lima on our precruise since the lima port stop callao was cancelled. Lima for us was a wonderful city with lots of gastro food delights and historic sights. Next the NEGATIVE First our background. until the last three cruises, we have been loyal pax and enjoyed the celebrity experience. prior to this cruise we started to see erosion of the celebrity product. on the infiinty we were astounded by the severe drop in service and product. the following is a list of the “issues” we encountered that has us moving on to other cruise lines. item a: as a past officer for a major aerospace company, involved with safety, i was appalled at the lack of interest and spontaneity, that the guest relations staff approached my alert that the bathroom mirror heater was over heating. radiant heat from the heater was heating my hands 15 inches from the mirror ( like a fireplace) this caused the hvac to strain. i was concerned an overheat/fire hazard was very possible so i took three steps 1 told room attendant (result no action overnight) ,2 called guest relations (no action the next day) then3) called again with a threat to get someone fired. after the third harsh telephone conversation (20 hours later), an electrician was dispatched. bottom line i do not feel celebrity gave the attention this event deserved. forget the customer service, maybe a safety issue was worthy of a look? item b: failure of telephone system for several days. No voicemail. Important to us this trip since we were independent tour leaders. item c: failure by celebrity at the port of manta to secure adequate bus transport from ship to outside gate -- only two buses for 400 people and then some of the buses delivered people to the wrong drop off location casuing havoc for me personally. item d: lost laundry it took 3 days to establish 4 pieces of laundry confirmed lost and then i was offered a small portion of the value of the new clothing. item e: at the elite captains club party we were in line for the intro to the captain. all of a sudden, we were scooted out of line with others, basically given the bum's rush. No apology or reason for change. Item f after informed of issues, guest relations made an offer for future cruise funds as compensation, then retracted i!. Anyway woefully small amount. the next level guest relations rep really had no authority to compensate. As other reviewers have stated there was a lot of sickness on the ship, both gastro and upper respiratory. yet oceanview café was still letting pax serve themselves with serving spoons. . Read Less
Sail Date: March 2015
The ship is looking a bit tired in parts but it is now 14 years old and celebrity are doing well in keeping it looking good. I just wish they did not try ans squeeze in so many alternative premium dining venues. A lot of the nice ... Read More
The ship is looking a bit tired in parts but it is now 14 years old and celebrity are doing well in keeping it looking good. I just wish they did not try ans squeeze in so many alternative premium dining venues. A lot of the nice touches seem to be disappearing: chocolate on the pillow, nice towels on the con. cabins etc. The entertainment shows I would describe as adequate. The biggest let down on this cruise was the ports. Pisco instead of Lima. Nothing to see in Manta. the weather did nit help but one can not blame Celebrity for that. The cruise was saved by the excellent enrichment speakers especially Milo. Read Less
1 Helpful Vote
Sail Date: October 2014
Reading some reviews of Infinity I was expecting to be a little disappointed but delighted to say that my lowered expectations were well exceeded in most areas. Reaching Harwich was a pain, needing a train and platform change at ... Read More
Reading some reviews of Infinity I was expecting to be a little disappointed but delighted to say that my lowered expectations were well exceeded in most areas. Reaching Harwich was a pain, needing a train and platform change at Manningtree - not fun with luggage and must be awful for anyone with mobility issues. Boarding simple and painless and the cabin was very quickly available. No surprises and everything seemed to be in working order, although the balcony was in need of a good clean and paint job. Deck 9 cabins have a large overhang making the balcony a shady retreat rather than a sun trap. Ideal for very hot cruises but not so great if you are expecting to get a tan! Weather was wet and cool to start, getting worse but only to be expected in October in the Channel and Bay of Biscay. Heavy swell and high winds combined to make the Captain abandon the passage in to Lisbon and divert to Ponta Delgada in the Azores. A treat for some but not for all. Hurricane Gonzalo hit Bermuda and our scheduled stop there was not confirmed for a couple of days. It appears that we were much better off on the Infinity than back at home. We took part in a "Cabin Crawl", enabling us to see all cabin types from an internal all the way up to a rather large suite - very nice but confirmed to us that we had made a good choice for us. Entertainments were a mixed bag: the comedian Fred Klett was one of the funniest blokes I have ever come across and was the stand-out act, whilst the regular stage entertainers were mediocre at best. The day to day activities were well run by the enthusiastic team who all seemed to enjoy what they were doing making it a good experience for us. Guest lecturers were also good providing a variety of of options for daytime activities. The main dining room food was good quality, well prepared and well served but this was in marked contrast to the buffet which was unimaginative, repetitive and boring. We chose not to use any of the speciality restaurants as we were very happy to use the main dining room, not only for dinner but also breakfast and most lunches too. One issue we had with table allocation in the MDR (anytime dining) was a minor blip but this was quickly rectified and never repeated, with the hostess taking special care of us thereafter. We didn't do this cruise for the sightseeing or port stops but wanting a good rest from work which we certainly got. On board shopping was similar to other ships - expensive, held no interest for me. Gigantic casino mostly empty. Very disappointed to find Michael's Club is now a suite-only room, mostly deserted too. However, Celebrity's policy of charging ridiculously high prices for drinks will make me think very carefully before booking any more cruises with them. The package prices are mad but individual drink prices are madder and 15% on top of those too! It was very obvious that fewer diners were ordering wine and the bars were mostly deserted at most times. Time for a rethink Celebrity? Disembarkation at Fort Lauderdale was a lengthy process - 4 immigration/customs officers to service 2100 passengers plus crew seems too few but someone remarked that Celebrity refuse to pay for more staff to be on duty. I have no idea whether this is the case. 90 minutes is a long time but made worse by the sight of previously able-bodied people suddenly needing wheelchair assistance to get to the front of the queue! We noticed little things had been cut back e.g. bedtime chocs absent apart from one choc biscuit on 1st formal night - why bother with this token effort? We had a great cruise, very restful, never boring, not disturbed by heavy seas (others were) and with no booze-induced hangovers. Will we sail again on Infinity? We're booked for March. Will we book future cruises with Celebrity? Maybe but will certainly look closely at other options. Read Less
Sail Date: October 2014
First of all, for everyone who was on that ship - don't hold the captain or the cruise line responsible for the terrible weather. He made the best of a difficult situation, and cancelled cruise ports, and rainy days in Bermuda are not ... Read More
First of all, for everyone who was on that ship - don't hold the captain or the cruise line responsible for the terrible weather. He made the best of a difficult situation, and cancelled cruise ports, and rainy days in Bermuda are not something you can complain about - take it up with the big man upstairs! Cabin; We were fortunate to get an accessible inside stateroom as this was all that was available at the time of booking. Designed for a person with mobility issues, it was huge and very comfortable - but this was a fluke and not something you could guarantee. Spa: The ship has an indoor thalassotherapy pool with side Jacuzzis. The temperature of this was always in the mid 90s, and this is a unique feature of this class of ship. I absolutely loved it, and went in twice a day before a sauna with window and a great sea view. The only down side of the changing rooms was the showers had no water pressure and it was difficult to wash off soap or shampoo with the limited spray. I complained about this and nothing was done about it. The gym area was very good, although the lat pulldown machine and shoulder press machine were very poor with an unnatural range of motion. The free weights had benches and free weight dumbelless up to 50lbs - this was adequate, but I was hoping for 60s or 70s. All in all, a very large and clean gym area and the classes were well attended. Dining Room: We had the early seating and went in about 6.15pm. The tables are on top of each other, and you have little privacy. The food is good quality but the service is slow and fragmented. Nice touches are the basket of bread and table setting. Salads are poor as you have to wait for the staff to come back with dressings etc. The steaks were nice, the roast turkey was very good, the desserts were so-so, soups were two thirds full and not that hot. Lunch service was a little better and a relief not to have to deal with the 10th floor buffet. Ocean View Café: This was the low-light of the ship for me. The layout is a joke as you have no idea where you are supposed to sit in order to access all serving stations. By the time you get back to your table holding a bowl of soup, or hot food with no tray (why no trays?), it is cold. Good luck finding all the cutlery you need, spoons, forks, knives etc, all in the wrong places. The quality of the food is cheaper and inferior to the dining room, and the attempts to serve yourself through very low glass dividers with giant spoons is clumsy and messy. The coffee in the morning was very poor quality and barely drinkable - compared with the Seattle's Best on RCL for example which is excellent. Entertainment: The production shows were OK, with one excellent singer, but a weak supporting crew, and for some reason all very tiny. They were high energy and a lot of well known songs, so easy to follow and enjoy. The guest entertainers were mixed. The comedian, Fred Klett, with his Newhart style deadpan, was very welcome and surprisingly good. The male singers were OK, even if the songs they presented were predictable and stale. I don't care for magicians and I like juggler and ventriloquists even less, so lets not go there. The musical impersonator at the end was very funny with some brilliant jokes and accurate impersonations. Celebrity Activities: The trivias was well run on the whole, especially by Aida and Andres. The progressive trivia hosted by Rachel fell apart when all her answers were wrong and she didn't seem to know how to handle it. Some of the entertainment was embarrassing when you consider the average age was 65, and the games were for 20 somethings or college kids. Overall, the impression was positive, and excellent value for money with some nice touches. However, you probably need to go for the premium drinks package and dining package to upgrade your whole experience. I would chose this ship again for the indoor spa facilities alone, anything else was a bonus. Read Less
Sail Date: April 2014
Summary: First ever Atlantic crossing for us, was serviced well on a nicely appointed ship. Seeing the open ocean (versus Caribbean) from a low deck ocean view cabin was breathtaking. Recommended. Detail: We'd sailed twice before with ... Read More
Summary: First ever Atlantic crossing for us, was serviced well on a nicely appointed ship. Seeing the open ocean (versus Caribbean) from a low deck ocean view cabin was breathtaking. Recommended. Detail: We'd sailed twice before with Celebrity with no disappointment. Although at the end the length became slightly monotonous, we love days at sea (versus in port), so it was fine. The weather was much better than expected for early May (chilly on deck, but the solarium (covered pool) made that nearly irrelevant). On board activities (other than a moderately interesting historical lecture series and a few recent movies) was as tedious as ever, but we seldom pay attention to those things, anyway. Main dining room service was impeccable, meals there and elsewhere on board were good. Price was excellent for the length of cruise, ignoring the need to pay for an air return to the U.S. from the U.K. Only real negative was the constant emphasis on hand sanitation and denial of direct access to beverage stations, forced by an outbreak of novovirus aboard during the prior leg. After a federal inspection, beverage station access was relaxed, however. Loved the ship -- considerably better than for the two Carnival cruises we've taken. The transatlantic itinerary ensured that there were very few children (mostly middle-aged and older couples, with a surprising number of older singles) -- which appealed to us enormously. No water slides or splashing around in the hot tubs. Read Less
2 Helpful Votes
Sail Date: April 2014
Celebrity Infinity April 29 - May 12, 2014  TRANSATLANTIC: MIAMI to HARWICH INTRODUCTION Is there such a thing as infectious malaise? The INFINITY had just suffered an outbreak (3% to 5%) on its last cruise. It was super- cleaned and ... Read More
Celebrity Infinity April 29 - May 12, 2014  TRANSATLANTIC: MIAMI to HARWICH INTRODUCTION Is there such a thing as infectious malaise? The INFINITY had just suffered an outbreak (3% to 5%) on its last cruise. It was super- cleaned and departure was delayed. There were at least two inspections in the early days of this cruise. Before the completion of the inspections all food and drink had to be served by gloved staff. To do this must have required extended and double shifts of a staff that typically works 15 hours a day. Perhaps, this explains the poor service we experienced. OVERALL SHIP The ship is not kept as nice as it should be. I have been on many older ships; all of which were maintained better. The public bathrooms were clean and the attendants were very nice. Celebrity used to be known for its customer service and its food. Our cruise lacked both. We have sailed on Celebrity five times before the Infinity: 1. CENTURY, 2005, Amsterdam to St. Petersburg. 2. GALAXY, 2006, Panama Cana. 3. SUMMIT, 2009, San Juan, Southern Caribbean. 4. MERCURY, 2009, Los Angeles, Alaska. 5. SOLSTICE, 2011, Barcelona – Athens. Early Arrival We arrived at the Cruise Terminal after an early flight from Houston. We were not given anything. We were offered a tour of Miami on an open air bus. We declined. A cup of coffee would have been welcomed. I got a wheel chair but no one to push me. The Celebrity attendant just left me. My husband was ahead of me and I was left to wheel myself across multiple lanes of traffic and I feared to be left behind. This was unacceptable. Virus Because of the virus on the ship we were not allowed to board the ship for hours. By then I was tired and my arthritis was flaring up. This bad start continued throughout the cruise. We took this cruise to rest. With no place to rest we just roamed around the ship. We had very little for lunch on the first day. All the areas were overcrowded. We knew dinner would be served soon. The shops were closed as well as the casino because we were still at dock. For your convenience we had a fire drill right shortly after we boarded. At this point what I need was a tall cool drink and my feet propped up. Neither one I got. We attended the fire drill at your convenience not the passengers some of which were still not able to get into their room After a day of travel and just waiting you k now that passenger need to freshen up. Bags We fortunately have a bag we can easily identify. We found one far down the hall from our cabin. Stateroom Of the 1,085 cabins aboard Infinity, roughly 80 percent are oceanviews, while 57 percent of all cabins have balconies. The ship also offers a range of suites, from sprawling penthouses (1,400-plus square feet) to more petite but elegant Sky Suites, as well as 26 accommodations that are fully ADA compliant and wheelchair accessible. Infinity's standard cabins, from the least expensive insides to balcony cabins, are well configured and nicely decorated with soft hues, elegant furnishings, rounded-end beds and comfortable seating options. Standard inside and outside cabins come in at 170 square feet. Balconies add 38 square feet of outdoor space. All standard cabins come equipped with minibar fridges (for-fee), safes, telephones and interactive televisions with excellent programming (including CNN, ESPN, several movie channels, several in-house channels and TNT). THE TV PROGRAMS WERE AS BAD AS I HAVE EVER SEEN ON A CRUSE SHIP. The "interactive" part includes ordering room service, checking your daily bill balance and playing video slots and blackjack (for those who are bored and need to spend money gambling on a television). Our stateroom was not completely ready but we understood about the cleanup. We overlooked many things. It took days before things were in place. An example of this were many (5) ice buckets stored in our stateroom. The small sofa and bed pillows were uncovered. I never did see a bed spread. Our steward put wet sheets on our bed. We called him and he did not say much. I wonder if he would have gotten in trouble if he sent them back. I next called the guest relations desk because 15 or twenty minutes went by and he did not come to the room. The guest relations person sent a supervisor. He came shortly after I called. He brought LEZLY our attendant and it was uncomfortable for Dr. Sodek, my husband, and I to talk to him. The supervisor changed our attendant and sent us a bottle of wine. We had another occasion where I called Lezly about a hair dryer which did not work. I am familiar with this type of dryer and knew how to work it. Lezly was annoyed I called and said he was at lunch or break. I had just washed my hair but I told him it was fine to wait until his break was over. I did not get the dryer until I returned from dinner. I stayed in my stateroom until my hair dried. Lezly had a poor attitude and perhaps was very tired. I asked room service for half and half and got an artificial creamer instead. Lezly offered to get me some cream. He dropped one of the creamers on the floor and he Looked at it and then turned and left the stateroom. I, of course, picked it up and placed it on the desk. We got something in a pitcher because he said there were no more small single containers of half and half. Of course later we got them. A rose given to us by the Captain’s Club remained many days on the desk dead until I finally threw it away. Our stateroom bathroom had a swishy, soft spot as one stepped out of the shower onto the mat. All I could think about was mold underneath where the water collected. Frederick and Kem, our replacement room stewards, were very nice. Dining room Our wait staff, Michael and Juan Carlos, was very, very good. Juan Carlos will make a good waiter and has a very pleasant personality. An attitude problem surfaced in the dining room (lunch) when I asked for yellow mustard. I was told they only had only Grey Poupon. There was certainly yellow mustard at the buffet. I know you have yellow mustard and I was having a Hamburger which to me calls for yellow mustard. When we booked our cruise we asked for early dinner and a table for six to eight guests. The first night we had dinner alone at a table for two. We asked for a change and were told we could request it after dinner. We found no one to help us that night. The next day following instructions on where to go to make a change we found the information to be incorrect and had to search for the place to change. We were not able to be seated at early dinner. We accepted this, but we were put at a table where one other couple was seated. It happened that only one other couple showed up for dinner twice and the other 2 seats remained vacant. We like to meet and talk with other passengers. Fortunately we did enjoy the other couple. They left the cruise early and we had our last dinner by ourselves. Meeting and dinning with other passengers are to us a large part of a cruise. We have been to 75 plus countries and like learning about different cultures. Management should do something to prevent passengers being unable to get a table the size they request. I understand the servers need to get their tips but I need to experience other people and cultures. As I stated this is important to me. When guests do not come to dinner a few nights in a row could you arrange to combine some tables? The striking Trellis Restaurant, Celebrity Infinity's main dining room, offers formal breakfast, lunch (select days only) and dinner. It also offers brunch on one of the sea days. The highlight of the two-tiered restaurant is a huge, paned showcase window that extends from floor to ceiling. Tables are set for combinations of TWO, six, eight and 10. There are two options for dinner in the Trellis Restaurant. Passengers can go with traditional, set seating (at 6 p.m. and 8:30 p.m.) or opt for the more flexible Celebrity Select dining option. With Celebrity Select, passengers have the option to dine any time between 5:45 p.m. and 9:30 p.m. and to decide whether they want to eat with their own party or at a mixed table with other cruisers. They can also make specific dinner reservations for each day of their cruise online in advance, make reservations onboard or simply show up when ready to eat. The effects of adding cabins and carving Blu out of the Trellis Restaurant during Infinity's revitalization are most felt in the ship's Celebrity Select dining experience. It's the one place where Infinity gets too crowded, especially when the ship is near full capacity and on nights (like formal night OR LOBSTER NIGHT) when more people, AquaClass passengers included, choose to eat there. Nearly everyone shows up during the peak dining hours of 7 p.m. to 8 p.m.; passengers with reservations will likely wait 10 or 15 minutes to get through the line, while passengers without reservations can wait a half hour or more for a table. Celebrity is working on getting buzzers for waiting passengers, but with limited dining space, there's just no way to add more tables to the already squashed second floor of Trellis to accommodate flexible diners. Cuisine at The Trellis is generally well received; the menu features a mix of traditional and imaginative fare with vegetarian, gluten-free, dairy-free, no-sugar-added and SPE (healthy yet tasty, as validated by SPE Certified consultants) items noted on the menu. Anytime menu items include escargot and shrimp cocktail starters, French onion soup and Caesar salad, broiled salmon and New York sirloin entrees, sides of roast potatoes and steamed vegetables, and chocolate cake, apple pie and cheesecake for dessert. Our only service complaints were that they could bring bread more quickly to the table (given that many diners had just waited for a table and were hungry) and that the waiters could respect our choice not to eat dessert, and not try to wheedle us into trying the cherries jubilee. The Oceanview Cafe is the ship's buffet restaurant, located aft on the pool deck. Coffee, tea and juices are available 24/7, and food is served from 6:30 a.m. to 1 a.m. The buffet is set up in one long U, but three stations (pasta, pizza, and ?) are hidden way at the back, separate from the main buffet and easy to miss, which is unfortunate; these sections have different offerings from the regular buffet. Room service is available 24/7. Breakfast door cards allow you to check off both cold (cereal, fruit) and hot (eggs) choices and choose a window for delivery times. Throughout the day, passengers can order from a menu of soups, salads, burgers and sandwiches, pizza and dessert, with additional hot items like vegetable lasagna, New York strip steak and avocado-tomato quesadillas. One can order via the phone or the interactive TV. Tipping for room service is customary and greatly appreciated. A new feature (since 2011) on the breakfast room service menu are prices for some items. The all day menu features chicken at $20 and filet mignon at $20. Wine Steward Our wine steward was very aggressive serving wine. She really sneaked up on me and after a couple of times I stopped her and said no at this time to more wine - I would tell her when. This did not stop her from freely pouring my wine. I am sure she sells a lot of wine but she is annoying. All the wines was sold at approximately 500 %(!!!) of the cost. Casino Slots were not familiar. I did not like them. My 46th Cruise We have been on 46 cruises. We have been on Six Celebrity Cruises. This cruise was the worst Celebrity cruise we experienced. There are many small old ships we have been on that were better maintained and where the crew were happy to serve you. I can forgive the tiredness of the crew for the first few days after the cleaning and 2 inspections, but the attitudes did not change. I saw passengers become rude and irritable because so much was wrong. I know you cut down on the activities crew and how much Rachel and her one colleague had to work including carrying heavy objects to set up for the artist and they had to clean up and place chairs in their proper place after some of their events. How many areas did you cut back on personnel? The standards we experienced in the past are gone and you were no better and in some instances; more like Carnival. These transatlantic cruises are a bargain but I did not expect a cruise with lower standards. Entertainment First, we found the cruise director and staff to be outstanding. The only problem is that Rich’s two assistants, Rachel and Shawna, were the only two assistants. Most cruise ships as large as the Infinity have at least five on the cruise director’s staff. This appears to be another Celebrity effort to reduce costs. The entertainment was reduced to single person performers. I always enjoyed the musical productions. We expected to see some musicals preformed. The one musical night was wonderful and we were grateful for it. Entertainment in the theatre was also disappointing. There were one or two nights that it was good, but overall, it was less than enthralling.. Celebrity Life is Celebrity's enrichment and activities program for day and evening fun onboard. Activities mostly follow cruise ship standards (art auctions, bad hair day seminars, cooking demos, wine tastings, bingo and ballroom dance lessons). Some of the more unique (and entertaining) options are interactive events with officers and passengers, including Ping-Pong or water volleyball tournaments, silly game shows and an uproarious Dancing with the Officers "dance" (or is that physical comedy?) contest. Celebrity's nightly theatrical performances, ranging from Broadway compilations (one on this 13 day trip) to piano concertos, take place in the lovely three-deck Celebrity Theater and are generally well regarded. Shows include typical Vegas-style lounge acts. Various presenters of interest lectures were not interesting, an awful level to be provided on a cruise with few landings and on a smaller ship with little else to do. The Captain’s Club reception, for all past passengers, was the best we have attended in our 46 cruises. The food and drink was presented on a menu for each table. Sufficient wait staff served very nicely. The uppermost Captain spent many minutes talking to his guests. Departure I requested help with a wheel chair. I called first and was told to call back 15 minutes before I was ready to leave my stateroom the next day. I did as instructed and was told that was wrong and I needed to go to the excursions area and wait my turn. My husband and did this and if it had not been for the lady officer who did try to control the way passengers were chosen to leave we would have missed help again just like the arrival was for me. Fortunately that Officer got someone to push me and my husband. What was shocking and alarming was that there was no customs procedures or any passport control. Crew members could have walked off the ship and simply disappeared in the UK. Cruising for us is wonderful. I am reluctant to book another cruise because I cannot have a cruise make me more stressed and tired than before I started. I am very sorry I took this cruise. I will have to think hard to try another Celebrity Cruise. In summation, a cruise is a wonderful experience and even a less than wonderful one is a unique experience. Would I recommend Celebrity? "NO" Would I consider another one with Celebrity? Probably not. Read Less
Sail Date: April 2014
We flew into Fort Lauderdale the night before the cruise and stayed at the Hyatt 17th Street Convention Centre. They provide a free shuttle service from the airport to the hotel in Fort Lauderdale. We took the flight to Fort Lauderdale ... Read More
We flew into Fort Lauderdale the night before the cruise and stayed at the Hyatt 17th Street Convention Centre. They provide a free shuttle service from the airport to the hotel in Fort Lauderdale. We took the flight to Fort Lauderdale because it was a direct flight from Ottawa. We enjoyed the hotel and the spaciousness of the room we had and the excellent buffet breakfast. The next morning we had SAS pick us up to go the ship in Miami. They only charge $15 per person which is a good deal. We had booked a noon departure with SAS but they arrived 35 minutes early. Fortunately, we were ready to go. When we go to the ship in Miami it was chaos. Boarding was delayed because of a virus on the ship and they were sanitizing the whole ship. We had been advised that there would be a delay but it took even longer than expected. We did get on the ship in later afternoon and our room was ready shortly after. We found our cabin stewards very efficient and the food was very good. I think the beef was the best I have had on any ship. Certainly the cuts of prime rib were excellent. The shows in the theatre were varied. We had a magician, a juggler, a singer and one production show. The theatre is very comfortable and one of the best we have had on any cruise ship. We found the daytime offerings were lacking. If you wanted to gamble or shop or do fitness activities there were plenty. Other than that there was not much to do. Finally, they showed movies in the Theatre for 3 days but stopped after that. One of the worst we have had as far as activities go. Would have been nice to have more trivia and name that tune etc. and movies every day. We had five sea days and it seemed longer because it was so boring. All of the staff were very pleasant. Unfortunately we ended up at a table by ourselves in spite of having a table for 6 as we requested. Nobody else every came to our table so we dined alone. After four or five nights they stopped setting the table for 6. We were staying on the ship for another cruise and were promised by the maitre'd that we would have company (which we did have). Overall, we enjoyed Celebrity (this was our first cruise with them). We have cruised with a few of the other lines and like all of them for various reasons. We would not take another transatlantic with Celebrity because there's not enough to do. They need to provide better onboard activities. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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