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2 Helpful Votes
Sail Date: May 2017
We go on Celebrity again and again. Obviously, we like this line. Embarkation: It went pretty smoothly for us. We live in the San Diego area and that was the embarkation point. So we arrived by train (a 40 minute trip), got off ... Read More
We go on Celebrity again and again. Obviously, we like this line. Embarkation: It went pretty smoothly for us. We live in the San Diego area and that was the embarkation point. So we arrived by train (a 40 minute trip), got off downtown, walked across the street to the cruise port and we were there. Very easy (and inexpensive). There were the usual serpentine lines but it was not terribly objectionable. About 30-45 minutes to get on board. We were booked as Concierge Class so there was lunch on embarkation day in the main dining room. There were maybe 3-4 entrees from which to select. Really quite good and I was thrilled to be able to escape the chaos that is always at the buffet in the Ocean View Cafe--the latter is just not my style. Debarkation: Easy and smooth. Vancouver was the debarkation point. We got off, walked a couple of blocks to the Canada Line Sky Train, and for a couple of bucks arrived at the airport. Much better than the cruise line bus but only for those who are willing to carry their own bags and be willing to navigate the streets and terminal on their own. Ship: The ship has three specialty restaurants (unless you are suite or Aqua Class). However, the Sushi on Five does not serve what I eat so one more would be perfect. They actually have room to put one at the Wine Cellar as a lot of that space seems to go unused. Service: Service was very good to great in most places on the ship. All the crew were extremely friendly. Our cabin steward, Elmer, was absolutely outstanding. Was it because of the $5 I gave him upon meeting him with a promise of another $5 when we debarked? Who knows. But he was great. Herve in Qusine is an absolute kick (I won't spoil the surprise for you but he was entertaining as all get out.) Jovel, the Maitre'd at Tuscan Grill simply could not do enough for us as is true of all of the staff there. And if you talk to these guys as people, many of them are very interesting. Food & Wine: My wife and I are wine and foodie people and their specialty restaurants hit our goals. We attended the Chef's Dinner (3rd time we have done this)---great and memorable experience. We, along with some good friends traveling with us, were joined by two ship's officers. That was it, just the 6 of us. Dinner in the private dining room of Tuscan Grill. Pleasant conversation with the officers including a lot of behind the scenes information. Dinner was outstanding. Wine flowed freely and it was not the cheap stuff. We did Tuscan Grill twice (first night and deep into the cruise) and Qsine one time. And because we signed up for the chef's dinner upon boarding the first day,Tuscan Grill took very special care of us when we were there. We enjoyed all three of those dinners immensely. The main dining room was really poor the second night (many of the entrees were overcooked) but got better each night that we ate there after that. But even on that second night the appetizers were very good. We were on the any time dining plan. I'm not sure I would do that again as I like having a waiter/ass't waiter who knows what I want, etc. With any time dining, some of the wait staff was less attentive/quick than I would like. If that occurred with the 1st or 2nd seating I would say something to the supervisor and expect that the situation would improve. Beverage & Wine Package: We both had this package as one of our perks. I wasn't sure it was going to be a better deal than the $150/person OBC offer. It was and I appreciated the fact that I didn't have to sign for each drink and hear (in my head) the cash register going off. Further, Celebrity had just changed their policy so with the classic package if you ordered a drink over the limit ($9 I think) you only paid the difference, not the entire tab. This is a much fairer approach. Internet experience: It is definitely better than the old system which tended to move like molasses at times. They advertise you can use this for business web conferences and VOIP calls. Maybe at times but not at the times I tried. If a lot of people on the ship are on the internet at the same time then things slow down to too slow for conferences and VOIP. And since you don't know when that will be you can't schedule a web conference. So that was a disappointment. Internet Options: We called before sailing and were told only option was unlimited at approx $200. On board there was, as I recall, a one hour, one day, 100 minutes, and unlimited options. Although the unlimited is expensive, and they do push that option, I'd still go for that as with the others you have to remember to log out or the time just keeps running. Internet Hook Up: My laptop couldn't find the log in page. The web browser just couldn't find it. ILounge guru could not resolve the problem. Unfortunately I allowed him to tweak and change some of my computer settings as he tried to get the laptop to navigate to the log in page; that was a mistake as it significantly disabled my laptop for a while until I was able to back out his changes. We did get credit for half the unlimited charge. Easy solution: log in on phone and create hot spot for laptop. If they want to charge you for two devices, get special dispensation since the laptop won't hook up. Wish I had thought of that then rather than a day later. Ports/Excursions: We rarely take the ship excursions, preferring to plan things for ourselves. I often put together walking tours of the ports we are in along with restaurants for us to stop for lunch. All of the ports were very enjoyable except Nanaimo. There is just nothing I can find to do there. In our pre-cruise planning we just decided to treat it as a "sea day," although we did get off for about an hour just to walk around. This is the second Pacific Coastal Cruise I have taken (both on Celebrity) and I would do it again. Read Less
8 Helpful Votes
Sail Date: May 2017
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding ... Read More
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding anniversary. We have done several other cruises and this one ranks near the bottom of our list. Felt very "nickeled and dimed" - everything extra came at a cost (ie. no iron in the room so had to pay for service to get clothes ironed, many of the classes they offered came at a cost). This was definitely unlike our previous cruise experiences. Entertainment was lacking in our opinion. Not enough variety in their shows and nothing to do in the evenings - lots of down time. The dancers/singers were terrible! Only two out of the 6 singers could actually sing! Our stateroom bathroom shower had a lot of mold and entire bathroom smelled badly (see attached pictures). The room steward did the best he could to help with the smell but we had to keep the bathroom door open at all times. My husband loves seafood and we avoided it the entire cruise because the fish tasted very fishy the couple of times we tried it. The food was otherwise good but not excellent. Had issue with getting an issue resolved at Guest Relations. We were supposed to get a refund on something and were told that it would be taken care of. Nobody got back to us. We went back to Guest Relations three different times and it took 4 days to get the issue resolved. When we insisted on speaking with the manager the issue was resolved in a few minutes! Overall, for the price we paid the overall quality of the cruise was definitely lacking!!! Read Less
3 Helpful Votes
Sail Date: May 2017
We chose this cruise because of the great mix of ports and sea days and the opportunity to experience the Panama Canal and we were not disappointed. Embarkation and disembarkation was a smooth as silk. The ship was a great size in ... Read More
We chose this cruise because of the great mix of ports and sea days and the opportunity to experience the Panama Canal and we were not disappointed. Embarkation and disembarkation was a smooth as silk. The ship was a great size in comparison to the number of passengers and we never felt cramped and were always successful in find a seat in the common areas, theatre, dining room and buffet. The crew was amazing! Always there when you needed them and willing to do whatever they could to improve your experience. The entertainment was not to everyone's taste every night but there was enough variety that we looked forward to seeing the next show. We has an outside cabin which was small as expected but roomy enough and with the outside window gave us great views. The cabin attendant was always around but we never felt like we were tripping over him. He had a great idea of our schedule and quickly learned to work within it. Read Less
3 Helpful Votes
Sail Date: May 2017
This was our second Infinity cruise thru Panama Canal; this time east to west. We had hoped that we would go through the new Panama Canal which is why we took this second trip; however, we did not, but we saw it. Ship had supposedly ... Read More
This was our second Infinity cruise thru Panama Canal; this time east to west. We had hoped that we would go through the new Panama Canal which is why we took this second trip; however, we did not, but we saw it. Ship had supposedly undergone a "makeover" but we did not notice much done in public areas and/or rooms since our first trip in 2009. We had great service in the dining room and in the casino bar. We took 2 tours offered thru the ship; both were just OK at best. The crocodile/train tour in Costa Rica was great in 2009 but due to the crocs becoming aggressive, feeding of the crocs has stopped--we saw 2 beached crocs! The train ride on an old train was awful and not at all scenic unless you enjoy viewing the impoverished housing. The zoo tour in Guatemala was good for those who have difficulty walking as you drive thru the animal exhibits on the bus. The best tour was one that I arranged for privately in Cartagena with "Dora the Explorer"! We had a private van for the 4 of us and toured the city for 4 hours, going and stopping where and when we wanted. You can contact Dora thru cartagenatour.com. We toured with Dora in 2009 and now in 2017 with Dora's friend Mercedes. This smaller van allowed for us to see parts of the city that the big tour busses cannot access plus we had an engaging dialogue with Mercedes. HIGHLY RECOMMEND THIS COMPANY, JUST EXCELLENT! As far as entertainment on the ship, the shows have definitely gone downhill; only the Celebrity singer/dancers provided pretty entertaining shows. Sad to see that Celebrity was now charging for IPAD classes! . Read Less
Sail Date: May 2017
The educational speakers were fabulous, especially loved Milos who was exceptionally entertaining as well as educational. As we went through the locks, our expert educator was able to provide a running commentary that was informative and ... Read More
The educational speakers were fabulous, especially loved Milos who was exceptionally entertaining as well as educational. As we went through the locks, our expert educator was able to provide a running commentary that was informative and comprehensive. Our dinner staff, Kadek and Mario, were wonderful. Request something one time, and they attended to that request every evening. My room attendant, Yuris, was so attentive. I was disappointed in what seemed to be an excessive number of seminars attempting to sell jewelry, liquor, etc. on the ship. (The seminar on emeralds was excellent, as well as some tips for sightseeing there at the dock.) The guides for the Antigua, kayaking and horseback riding excursions (Guatemala, Colon and Puerto Vallarta) spoke excellent and understandable English and provided us with unexpected and delightful experiences. Alejandro, Nacho and Jeannie were superb at their jobs! I continue to be a big fan of Celebrity Cruises! Read Less
Sail Date: April 2017
Most of critique is placed under cabin. We liked some features of this ship, but in general did not like it and will not return. The least of it was the heavily accented personnel with limited English who manned the telephones in ... Read More
Most of critique is placed under cabin. We liked some features of this ship, but in general did not like it and will not return. The least of it was the heavily accented personnel with limited English who manned the telephones in CUSTOMER SERVICE!! The sea days were good but we have grown to expect more than one lecturer and some stimulating topics. We greatly enjoyed learning about emeralds from Cristian . The Cruise Director with his heavy accent and too-fast speaking should not be in that position. Conversely, Gina is a real gem and does her job with perfection. The shows were not to our taste, but we assume their clientele appreciate them. We missed the string quartet we have encountered on other ships. The ship is obviously understaffed and a cheapskate. On every other ship we have had bottled water delivered daily at no charge - here it costs as does everything else including ice cream cones Read Less
2 Helpful Votes
Sail Date: April 2017
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged ... Read More
Loud type of music spoiled the atmosphere for us. It seemed just noise. Most of the crew was pleasant but some were just there. Specialty restaurant service was better than the food. The $18 above the regular added price for dry aged prime in Toscana was very tough as opposed to the very tender prime rib in the regular restaurant. Our waiter in the Trellis restaurant was the best and so we requested him thereafter. Didn't care for some of the shows but Broadway Show was excellent. Infinity had the best breakfast selections of many other cruise ships. The ports were good but we did our own tours. We mostly went to Trivia. The lectures which interested us were only given the sane time as Trivia. My husband tried to find a repeat of the lectures about the Panama Canal on TV but never found them. We were also surprised not to have gotten a final statement the last day but had to go to Guest Relations to get one. When we looked for one on the TV the last day, the account had been removed. Read Less
2 Helpful Votes
Sail Date: March 2017
Usually really enjoy Celebrity cruises but this one was just average. The worst part was that the ship got the norovirus and lots of things changed because of this. There were a lot of sick people. They had to starting serving in the ... Read More
Usually really enjoy Celebrity cruises but this one was just average. The worst part was that the ship got the norovirus and lots of things changed because of this. There were a lot of sick people. They had to starting serving in the buffet instead of people serving themselves. There were taking extra precautions in sanitizing the ship...all the things they should have been doing from the beginning so people did not get sick. The entertainment was good for the most part. Since it was a repositioning cruise there were a lot of days at sea and they could have had more activities during the days at sea and a wider selection instead of the same things over and over. Going through the Panama Canal was amazing and well worth it if you have the chance. The staff was all very nice. Some of the shore excursions were good and some not what they advertised they were. When we complained about one, they offered a 10% credit!! The embarkation process was really awful...stood in line for 1 1/2 hours to be checked in. Since this was a South America cruise, they could have had more South American food, entertainment and music. Read Less
Sail Date: March 2017
I booked this cruise because I was told that we would be going through the New Canal but we did not. I would not have gone because it was my third time through the Panama and one of the other times was on the Infinity also, the Blu ... Read More
I booked this cruise because I was told that we would be going through the New Canal but we did not. I would not have gone because it was my third time through the Panama and one of the other times was on the Infinity also, the Blu restraunt is a very nice change from the large dining room, it is quieter and more relaxed service. We where in Aqua class cabin 9049 which has some noise issues no carpeting so you can hear walking over head and movement of chaiselounges in late night hours and early morning becauseit is under the solarium. The chef's table was a great experience well worth the up charge. The food and service was the high light of the cruise. The main Infinity shows entertainment was good but it was the same shows we had on the Millennium cruise to Alaska in June so it would have been nice to have something different. Read Less
2 Helpful Votes
Sail Date: March 2017
We chose this cruise because it started in one place and ended in a different place. We spent a week in Chile prior to embarkation, and had a wonderful experience there. We had never been to South America before and wanted to get to know ... Read More
We chose this cruise because it started in one place and ended in a different place. We spent a week in Chile prior to embarkation, and had a wonderful experience there. We had never been to South America before and wanted to get to know it, at least in a small way. In all, we were pleasantly surprised. Embarkation and disembarkation went very smoothly... no lines of any significance. Timing is everything regarding embarkation. The ship was nice... well appointed and comfortable. The cabin was spacious... plenty of room for storage and living space.... the veranda was sufficiently large. Our cabin attendant was attentive and very efficient.... friendly as well. The food service people were also very attentive and helpful. However, the food itself left room for improvement. We did no specialty dining, only buffet and MDR. We only did the MDR twice.... it just wasn't up to what we had experienced on other cruises... RCL & NCL. We liked the rooftop terrace.... the movies were good. Entertainment was mixed.... better entertainment on other cruises. The "production" shows were very good, the individual entertainers were mixed. Luigi, the cruise director, was great. Gina was good with the trivia activities. We especially enjoyed various tastings given by Toby from Manchester in Cellar Masters.... his knowledge and presentations were great. The spa was good.... we got a subscription to the Persian Gardens and liked it very much! The shore excursions we took were well organized. The time we had in each port was too limited. We really enjoyed the Panama Canal.... crossing the equator... not so much. We had crossed it before.... but at 35,000 feet. The ship provided a lot of background on the Panama Canal, which made it more meaningful. A real positive was not being hounded by the ship's photography department... we really appreciated that! One last thing.... don't expect towel animals. And, this ship is not oriented for youngsters... no waterpark, no slide, etc. The average age for this cruise was in the 70's.... we felt young. Read Less
2 Helpful Votes
Sail Date: March 2017
This trip was chosen because of its itinerary and starting point in Valparaiso, Chile. We upgraded to the highest balcony level but room 7112 was very tiny although the location was great. Really hard for two people to share the room, ... Read More
This trip was chosen because of its itinerary and starting point in Valparaiso, Chile. We upgraded to the highest balcony level but room 7112 was very tiny although the location was great. Really hard for two people to share the room, barely space to pass by each other at the foot of the bed. Next time we'll go Concierge Class to a slightly bigger space. The public spaces on this ship have been remodeled at some recent point and are spacious and lovely. Lots of spots to sit and look out at the beautiful ocean and fun ports. We especially loved Cafe al Bacio because the baristas have been well-trained and they pull terrific espressos and cappuccino drinks. Not so for any of the ports we visited in places that supposedly have great coffee. Embarkation was smooth and easy, but it took a long time and disembarkation was not well-organized. The cruise line lost a bottle of Pisco we bought in Chile that they were keeping for us. We will get a refund but it's not the same to buy it here in the US! The cruise director on this ship was Luigi, a young guy from the Dominican Republic with huge amounts of energy and charm. Everyone was encountered was friendly and helpful, and we even interacted a couple of times with senior staff who were delightful. Entertainment all 14 nights was excellent, with great singers, an unusual ventriloquist who was not what one expected, and a fabulous show on the last night. The one group we didn't like was a Canadian couple who had performed with Cirque de Soleil and did physical comedy that fell flat with this group. As for the ports: Arica, Chile is very small and poor, but the tour we went on, Taste of Arica, was actually fun. However, since there were 40 people and one guide, we definitely should have had little headsets so we could hear what she had to say. The tasting part came all at the end and we enjoyed mango and passion fruit juice, olive paste, some different cheeses, and jams. I would have loved to try things in the market as there were so many unusual and different foods we do not have in the US. Manta, Ecuador was also small and the tour of the Panama Hats workshops (all in the basement of people's houses; you'd never know they are there) was very interesting. We were told the cruise line doesn't have many options in some of these countries - if they want to stop, they pay hefty amounts and the countries think some of the small cities should get the benefit of cruise ships and tours. In Manta with the exception of watching the demonstration of hats and the making of jute bags, there was nothing else to do or see as there really is no city center, per se. I would have preferred a different port. Lima, Peru, and Cartagena, Colombia were both fun places to visit: lively, great food, interesting sights and we enjoyed two private tours with Viator. Colon is rather unattractive and not a place to linger - so we were glad to be on a tour of the beautiful colonial part of the city, to see the ruins from Captain Henry Morgan, and even to drive around the new Panama with all its skyscrapers. It's amazing that all of these towns had lots of traffic at all hours! Wish we could have docked in Panama City rather than Colon. Going through the Panama Canal was awesome - we were in front of the helipad at 6:30am and stood there for a couple of hours, spellbound. It was also beautiful cruising on the lake between the locks. Read Less
8 Helpful Votes
Sail Date: March 2017
This was our first celebrity cruise and we selected it for the itinerary as we were planning a short visit to Chile. We spent time in Santiago, Valparaiso and Vina Del Mar before embarkation. The boarding process in Valparaiso was a bit ... Read More
This was our first celebrity cruise and we selected it for the itinerary as we were planning a short visit to Chile. We spent time in Santiago, Valparaiso and Vina Del Mar before embarkation. The boarding process in Valparaiso was a bit confusing for our driver to find the correct gate. The main port and ship were much farther west than the port entrance. Once in the building we found a very short Aqua Class line and spend through checkin. We were very impressed by the cabin and our steward Noel. Daily canapes and iced tea were a nice afternoon touch. Infinity was in very nice shape. She is older and there is some rust, stains and worn areas. Throughout the cruise we saw staff repainting, cleaning and varnishing hand rails. They work hard to keep her in good shape. We enjoyed the common areas, theater and lounges. Again the staff is exceptional and makes you feel welcome, especially at the Oceanview bar. The buffet was fine for breakfast but dinner and lunch seemed too similar. We enjoyed the food but nothing was amazing. Blu was a wonderful dining experience. The setting and presentation of food were interesting and the meals were very good. We tried several enrichment lectures, games and trivia and found the staff eager to please and make sure we were having fun. There are also plenty of areas to relax and read or nap. With 7 sea days they had a lot of entertaining to do. Port visits were nice with some towns like Lima and Cartagena being excellent. We only took one Celebrity tour in Panama and it was fine. The Panama Canal was the highlight for me. I spent the whole day wandering and photographing. The narration provided by a guest speaker was ok but not available all through the ship. If you do the canal watch the first locks from your room or an aft area as the prime spots all fill up quickly. After the first set of locks many loose interest and the top deck, helo pad and other prime spots are wide open. We like this medium size ship and enjoyed our cruise with Celebrity. I can't speak for how it was better in the past but the staff makes everyone feel welcome and the ship is just fine. Read Less
Sail Date: March 2017
We had previously cruised from Buenos Aires to Valpariso and were trying to complete the circle and cross the Equator by sea. Our cruises have mostly been with Celelbrity, RCL and Azamara but we have noticed a considerable drop in the ... Read More
We had previously cruised from Buenos Aires to Valpariso and were trying to complete the circle and cross the Equator by sea. Our cruises have mostly been with Celelbrity, RCL and Azamara but we have noticed a considerable drop in the quality of the food served. For example, on a cruise in hot climes one would not expect to have stewed meat on the menu every day in the Oceanview and they appear to be going for cheaper cuts than before. So far as the cabin was concerned, It was disappointng to have a duvet cover with an obvious tear in it and we were surprised the steward didn't notice it and change it. The cleanliness of our cabin was definitely not up to standard - I ran my finger over the top of the base of the bedside lamps and it was thick with dust and whilst I do not expect the carpets to be hoovered every day as I know these guys have a limited time to do everything but I think 3 dys without hoovering is bit too long and the reason I know this is because the bits I saw on the carpets did not disappear until after the 3rd day. Generally speaking I would say Celebrity are not the cruise company they used to be and are simply out to wring every penny out of its guests but I think they are probably not any different from any other cruise company. . . Read Less
2 Helpful Votes
Sail Date: March 2017
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day ... Read More
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day prepared to receive our seapass with our stateroom information in aqua class we soon realized we were upgraded to a Ski Suite , we were overjoyed , surprised , elated and ready for our South American / Panama Canal crusing experience. We really enjoyed the Luminae restaurant . The portions were spot on perfect , delicious and many varieties to choose from at breakfast , lunch and dinner . We did not take advantage enough of Micheals Club , another great relaxing area to meet great people . The entertainment was very good as well . What we really enjoyed with our new friends were the Silent Disco nights . Read Less
Sail Date: March 2017
We found this cruise allowed us to see places we wouldn't normally be able to see. We went to the Atacama Desert, the driest place on Earth.we also were in the heat and humidity of equatorial countries. The diversity was great ! On ... Read More
We found this cruise allowed us to see places we wouldn't normally be able to see. We went to the Atacama Desert, the driest place on Earth.we also were in the heat and humidity of equatorial countries. The diversity was great ! On board we were very pleased with the alternative restaurants. The Tuscan Grill provided homemade pasta, incredibly delicious steak, and delicious seafood. Sushi on 5 was excellent ! The service was attentive, and recommended dishes were great ! We loved going to Qsine, a dining experience all of its own. It was fun, inventive, and a wonderful way to try a variety of unique dishes. The Trellis Diningroom provided a delicious variety of options every night. The service was excellent In all of the dining venues ! We took advantage of the classes on using iPhones and iPads . They were offered on sea days, and gave great tips on using different apps and helped you get the most out of your camera and editing tools. Classes in cooking, dancing, painting, and much more were also available. It was a really fun and interesting cruise . Read Less
Sail Date: March 2017
Fascinating places, great on board service, good excursions! Interesting mix of passengers with around 50% being Spanish speaking only! Good cabin with great balcony, ideal for viewing the transit through the Panama Canal at close ... Read More
Fascinating places, great on board service, good excursions! Interesting mix of passengers with around 50% being Spanish speaking only! Good cabin with great balcony, ideal for viewing the transit through the Panama Canal at close quarters. Would recommend this cruise. Food was good in all resteraunts, Quiisine was definitely a strange experience with too much food but it was great entertainment. Our waiter Osman in the Trellis dining room was exceptionally courteous and helpful. He did everything to accommodate our need and the needs of the other 4 diners at our table. The Colombian wine waiter (Fernando?) was very knowledgable and always had a smile for us! The young assistant waiter was very attentive. The entertainment was good especially Antonio Salci the pianist and resident band fantastic. Karen Grainger the singer / impressionist provided an entertaining show as did the Celebrity singers and dancers. We enjoyed our holiday very much. Read Less
Sail Date: March 2017
This was a repositioning cruise so although there were no other cost saving perks enticing us to book the initial price was attractive and the locations traveled to irrisitable. Having a chance to see Chile, Peru, Ecuador, Columbia and ... Read More
This was a repositioning cruise so although there were no other cost saving perks enticing us to book the initial price was attractive and the locations traveled to irrisitable. Having a chance to see Chile, Peru, Ecuador, Columbia and Panama was a chance not to be missed. We have enjoyed a Celebrity Cruise once in the past and very much enjoyed it - this one was just as good. Fantastic food/drink, service from a friendly but unobtrusive staff, and luxurious accommodations made it once again a wonderful vacation. The restaurant served varied and very tasty gourmet meals and the buffet was a delicious option for casual eating as well. Our room was looked after by Elmer from the Philippines and amongst others Krishna, Nester provided us with excellent personalized service at various bars. The room was comfortable, spotless, and we spent many hours enjoying the sun and views from our balcony. We highly recommend Celebrity Cruises. Read Less
6 Helpful Votes
Sail Date: December 2016
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was ... Read More
We chose this cruise because of the itinerary. We had never been to that part of the world. The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was terrific...went out of their way to keep us busy! We participated in many shipboard activities and this added to our fun experience. We were fortunate to have almost perfect weather, with rain at night and sun during the day. The entertainment was terrific, we went to a show every night, and enjoyed them all. The ports we visited were all interesting....and we went on excursions at each port and enjoyed them all. We met lovely people on board, were seated at a great table and enjoyed our dining experience. I would highly recommend this itinerary to others & have already done so. Wonderful memories were made on this cruise. Read Less
3 Helpful Votes
Sail Date: December 2016
the panama canal / south america cruise was a total delight thought we opted for a 5 night specialty package my observation is that the select dining room was as good and with much more dining option service in either room was ... Read More
the panama canal / south america cruise was a total delight thought we opted for a 5 night specialty package my observation is that the select dining room was as good and with much more dining option service in either room was exceptional / most outstanding was jonny walker in tuscan where we dined three times missed the late night adult comedy room and the extra select dining option found on the slightly larger celebrity ships no problems on and off ever entertainment first class elete and up cocktail hour a super opportunity keep hard liquor spending to a minimum wine package priced reasonably stayed in santiago after cruise / turtned out to be quite a diverse spread out city compares to manhattan for its glass buildings that are utterly special a freak bad weather day covered the andes peaks with snow / wow we try to use X exclusively Read Less
7 Helpful Votes
Sail Date: December 2016
My wife and I took the 15-day cruise on December 9 from Fort Lauderdale to Cartagena, Colombia; the Panama Canal; Manta, Ecuador; Lima, Peru; and Arica, Chile. It concluded December 24 in Valparaiso, Chile. We have traveled other ... Read More
My wife and I took the 15-day cruise on December 9 from Fort Lauderdale to Cartagena, Colombia; the Panama Canal; Manta, Ecuador; Lima, Peru; and Arica, Chile. It concluded December 24 in Valparaiso, Chile. We have traveled other Celebrity vessels, but the Infinity proved a comparative disappointment. To begin with, there were necessarily nine days at sea. Many travelers filled the time with daily bingo and trivia contests, sun bathing, and the casino. The Infinity's library is easily the poorest I have encountered on more than a dozen cruises with several major cruise lines. On the fifth deck concessionaires worked over time to sell customers 'pre-owned' Rolexes and expensive perfumes. On the positive side, Infinity did have some excellent lectures on the Panama Canal and aspects of the history and culture of South America. And, its physical fitness center had top-quality equipment for those seeking to shed pounds gained elsewhere on the ship. As others have noted, Infinity zealously promotes its premium restaurants ($25 per person at lunch and $45 per person in the evening), and expensive drink packages. In fact, during the early days of the cruise one we were besieged by crew members doing extra duty, promoting the specialty restaurants. In the old days one could look forward to quality evening dinners. As Infinity seeks to promote its premium restaurants, and boost customer revenue, the quality of food in the main dining room appears to have suffered. One evening menu even included Pork and Beans among the entrees. Infinity needs to give more attention to maintaining the ship and and less to promoting specialty restaurants and add-ons. From the Oceanview Buffet, and from our eighth-floor room, we could look out and see any number of rusting surfaces. We will not return to Infinity. Read Less
5 Helpful Votes
Sail Date: December 2016
Check-in took two and a half hours of standing in lines... a total mess! Celebrity did not even offer water, a place to sit (or an apology) for this agonizing wait. The ship itself appeared to be in good condition and the service was ... Read More
Check-in took two and a half hours of standing in lines... a total mess! Celebrity did not even offer water, a place to sit (or an apology) for this agonizing wait. The ship itself appeared to be in good condition and the service was good. There was a constant parade of 'up selling' restaurant, internet and other services. It felt more like being in an endless timeshare sales pitch! The food variety (especially at breakfast) seemed very limited compared to other cruises we've been on and the food prep. very 'hit and miss'. The fish dishes (and we tried this over several nights) was consistently dry and / or 'fishy', as in old fish. Also, there were quite a number of people sick by the end of the cruise... not so good. The Panama canal and South America were the primary reasons for taking this cruise. We left Fort Lauderdale on December 9th and arrived in Valparaiso, Chile on December 24th 2016. Read Less
11 Helpful Votes
Sail Date: December 2016
Nice itinerary for someone who has never traveled to South America or cruised through the Panama Canal. We chose this cruise because it had a good combination of days at sea and Port stops. The Infinity is an older ship and not as up to ... Read More
Nice itinerary for someone who has never traveled to South America or cruised through the Panama Canal. We chose this cruise because it had a good combination of days at sea and Port stops. The Infinity is an older ship and not as up to date at the Solstice Class of ships that Celebrity offers. The overall cruise was outstanding, the service,entertainment and cleanliness was top notch. It would have added to the cruise experience if Celebrity brought back music and entertainment in between the early and late seating's in the main areas of the ship. The Beyond the Podium series of lectures with Bill Fall and MickeyLive were excellent! Interesting and educational. Great way to spend an hour or two during the sea days. I have been on a number of Celebrity Cruises and I believe along with many of my ship mates that the entertainment on board was fantastic. The right combination of different acts, that were very entertaining. The food on board was adequate, about what you would expect on a cruise. I booked my own excursions and was very satisfied with the results for each port. The Ports for the most part were interesting especially Colon, where we took a tour of the Rainforest, the Canal, and other interesting sights in the area. The historic area of Cartagena was worthwhile and interesting. Manta, Equador not a highlight stop for this cruise. I enjoyed Arica Chile and the last stop of Valapariso. All in all a worthwhile cruise, and one I would HIGHLY recommend Read Less
2 Helpful Votes
Sail Date: December 2016
Cruise was great value for the money. This was a good cruise but not excellent as our experience on Constellation and others. Food was good but not as good as other Celebrity cruises. Guest entertainment and speakers were very very good. ... Read More
Cruise was great value for the money. This was a good cruise but not excellent as our experience on Constellation and others. Food was good but not as good as other Celebrity cruises. Guest entertainment and speakers were very very good. We loved Bill Fall, Mickey Live and Dr Sherry. The only negative on entertainment was scheduling. We would have loved music more around the pool and more venues before dinner. The ports were great. We appreciated how celebrity would shuttle you to the center of town as it could be dangerous which was the case and many other cities. The celebrity excursions were hit in this. We left ours in Cologne Panama and it was a good dad considering we were out most of the day. Others had issues with the excursions and had to fight to get refunds from the excursions do not go as planned. Overall we thought the excursions were expensive for what you were actually getting. We recommend getting excursions on your own. Read Less
2 Helpful Votes
Sail Date: December 2016
This was our 3rd cruise, but 1st on Celebrity; it's now our favorite line. The food was very very good, above expectations. There is a high ratio of crew to guests and they really do take excellent care of you. Our waiter/assistant ... Read More
This was our 3rd cruise, but 1st on Celebrity; it's now our favorite line. The food was very very good, above expectations. There is a high ratio of crew to guests and they really do take excellent care of you. Our waiter/assistant waiter in the dining room had only 3 tables to take care of, for example, and the room steward had only 10 rooms. The staff all seem very happy to be doing what they're doing. The shows at night were a step above the other lines we tried. And at last, at last there was someone on board to tell us about the ports, culture, history, and wildlife we might be visiting... not just the shopping. Now that said, this was clearly best for adults. There weren't nearly as many kid and teen activities as we saw on RC or Norwegian. For an adult, though, the enrichment activities onboard were an unexpected pleasure. Again, hats off to the crew of the Infinity; they made this trip memorable. Oh, and going through the Panama Canal, then down to Chile was a memorable experience. Cartagena was hot, as was Panama, but the weather going south in December was really great. And Chile... wow, what an awesome country. I want to go back there! Avoid the snorkeling excursion in Ecuador, though; the coral is all bleached. There are still some beautiful fish in the area but it's not much of a reef anymore. I guess with climate change we'd better visit the good reefs while we can; our grandchildren may only be able to read about them in their schoolbooks one day :-( . Read Less
6 Helpful Votes
Sail Date: September 2016
This was our 34 cruise since 1991 and the third on Celebrity. To say it was a disappointment would be and understatement. The food which is why everyone cruises was in the poor category. They have now come up with new names for items on ... Read More
This was our 34 cruise since 1991 and the third on Celebrity. To say it was a disappointment would be and understatement. The food which is why everyone cruises was in the poor category. They have now come up with new names for items on the menu but the food overall in tasteless and unappealing. For the first 3 nights there were very few wines to choose from as they were out of most items on the menu. There were 4 nights in a row where there was some type of chicken rollatini on the menu. Now on the left side of the dinner menu they have steaks and lobster available for an up-charge from $17 to $32 if you do not like the evenings offerings. The specialty restaurants have similar food to the dining room just larger portions for an additional charge of $45 to $50 per person. We had dinner in the Tuscan restaurant where we expected a generous shrimp cocktail and steak for dinner but now go. We had fish that was tasteless and very poor service. The ship was not well cleaned or maintained. There were chairs with the stuffing coming out and the wooden arms heavily scared. The tables in the Ocean View Cafe (buffet) were constructed with a poor edging that was encrusted with dirt and grime. We pointed this out to the staff and they said they cleaned it but is wasn't during our cruise. The prices of items you normally purchase were very high also, A liter of water was $5.50 and a can of coke was $5.00, both with an additional 18% tip, just outrageous. Overall the service was less than average. We will never cruise on Celebrity again. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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