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1 Helpful Vote
Sail Date: September 2018
Back in 2010 we sailed to Panama on the Equinox but crossing the canal was not on the itinerary. We just did a land excursion with a stop at the Gatun Locks Observation deck (now closed). An opportunity had arisen to consider this 15 ... Read More
Back in 2010 we sailed to Panama on the Equinox but crossing the canal was not on the itinerary. We just did a land excursion with a stop at the Gatun Locks Observation deck (now closed). An opportunity had arisen to consider this 15 day cruise on the Infinity at a bargain price, and were happy to book it quickly. You can’t experience a Panama Canal crossing unless you are on the ship going through the locks. We flew from Toronto to Ft. Lauderdale for one night stay at the Best Western South Airport and cruiseport on Stirling Rd. Very good choice for pre-cruise. There is ample shopping and dining within walking distance. If you use Uber to get to the port, make sure you key in the proper pier location. Our driver followed GPS and brought us to a few wrong spots in the port. Having sailed several times on the Summit, coming aboard the Infinity felt like homecoming. Our Oceanview cabin 2056 was comfortable and kept immaculately clean by Wayan. The a/c fan rattle was repaired quickly. The cabin layout should be noted, since you don’t see this information on the Celebrity website. Our king bed (2 singles put together, with mattress topper added) was pushed against the 4 ft. round window. There was a useful night table on both sides of the bed. Reading light was adequate. There is also a small sofa convertible to a single bed, and two upper berths, making maximum space for 5. There is no connecting door, which I hoped will cut down on noise. There is only one half-size mirror above the desk, but no full length mirror anywhere. The fridge was emptied as requested, but it really did not cool much. I had to use the ice from the bucket, transferred to zip lock bags, to keep my drinks colder. The flat screen TV was rather small, and the interactive menu lacked many features found on the newer ships. Some buttons on the TV remote were not responding, so Wayan had a functioning replacement brought within minutes. The ship is constantly cleaned. Even cabin doors, door handles, hallway walls get sanitized wipes several time. The crew is just amazing. Helpful, friendly, attentive and engaging, even when busy. You can feel the camaraderie between them, and the sadness when they’re getting off after many months at sea. We had select dining, with prior reservations around 7 pm. On the second night we were seated by the window with waiter Ufuk his assistant Roy. We were so impressed with their service and the dining experience that we requested their station every night, and rarely had to wait. Even when dining alone, the gap between tables is small, and we had conversation companions almost every evening. I recall that there was no horseradish available for the prime rib on the first night. The maitre d’ came to apologize, and promised it will be available for the remainder of the cruise – which was true. (A new shipment was loaded on, but there was no time to unpack the boxes in time for dinner). Otherwise the food was very good to excellent quality, arriving at the proper temperature. For breakfast we liked the plentiful selections at the Oceanview Café. Dining in the aft watching the wake is what cruising is all about. Then we would head down to the Tuscan Grill, where there was a light breakfast for Elite level members. We came for the table service of fresh-squeezed juices, fresh cut fruits, specialty coffee and mimosas. I was pleasantly surprised to find the window shutters were adjustable, so daylight and Oceanview can be enjoyed. That was not the case on the Summit, where they are fixed, almost fully shut. One afternoon we were invited to dine in Blu for a special lunch prepared by chef Lama. Perhaps to recognize our loyalty to the Celebrity brand. There were about 50 people with a few of the ship’s top officers. It was a delicious buffet and made us feel very special. The entertainment was generally good, with a couple of truly enjoyable performances by Salvatore Hasard and comedian Ed Regine. The cruise director Shawna was infectious with her enthusiasm. The enrichment speakers were well prepared and gave informative and entertaining presentations. Unfortunately, when Bill Fall was narrating during the canal crossing, there were many locations on the ship where the volume was hardly audible. Disembarkation in San Diego was orderly on the ship, but the terminal had issues with intersecting people and luggage wagons being unloaded. Lines moved quickly, and within a short time we were walking out of the terminal straight to our hotel, Best Western Bayside. Read Less
6 Helpful Votes
Sail Date: September 2018
We read the reviews about Celebrity Infinity being an older ship and expected to see some signs of aging and stress. To our surprise the ship was immaculate and looked modern and new! I learned the ship had been renovated a few years ago ... Read More
We read the reviews about Celebrity Infinity being an older ship and expected to see some signs of aging and stress. To our surprise the ship was immaculate and looked modern and new! I learned the ship had been renovated a few years ago and the first indication of weathering we noticed was apparent on the interior of the tenders. If you looked hard you could find an occasional blemish on a counter top or on the bottom of the hot tubs but overall you had to give credit for this crew to keep a ship this old sparkling. The food, the service, and the style of the main dining room exceeded our expectations. We originally planned to eat at a few of the specialty restaurants during the cruise but had such a good experience at the Trellis that we went there all 14 nights. My only regret is not taking one night to experience the 3D show at the Qsine as so many passengers were telling us it was great fun. My last comment has to be on the entertainment. The ship's dancers, orchestra, and band were top notch and the guest entertainers ranged from good to great. Overall, the entertainment and the Cruise Director were as good as any ship we've sailed. Read Less
4 Helpful Votes
Sail Date: May 2018
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost ... Read More
The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost like a third world country port, to the embarkation in Vancouver was a tribute to total ineptitude. We had a dining room table for 11 but from the first night till the 5th nite on a10 day cruise one other couple and ourselves where the only one to actually dine. We asked repeatedly to have us moved to another smaller table but they refused.. Finally on the 8th day they moved us to another table and had another gentleman from open dining join us for the remainder of the cruise. We had booked over $1000 in excursions throughout the cruise. Each and Every one was a disaster. Misinformation, misdirection to meeting places etc.. They took us to Solvang California at 9:30 AM and the stores didn't open until 10:00AM. One excursion was scheduled for 9:30 AM and we received notice at 8: AM the same day that the cruise had been moved to 2:30PM after we had gotten up at 6:30AM in order to make the original departure time. We received so much credit back for complaints that we had enough to buy a new iPad and pay for a medical visit to the ships Dr. The Summit and the Infinity had noted they were refurbished recently but the Summit had spots and stains all over the upholstery in the Dining room and rust everywhere on both ships. They did update the area they added for the Blu Restaurant and the Aquaclass rooms but the rest were sorely neglected. Us plebians deserve some perks too!!!!! When we had to "tender"in several ports, I was almost afraid to get on the tender because of their poor condition and filthy windows and rust everywhere. I know this must sound lik esour grapes but we are faithful Celebrity cruisers and enjoy their cruises. We are booked on the new Edge in February and will be taking it again on a transatlantic in 2019 with a transatlantic in the fall of 2019, so we do love Celebrity. We hope that these heralded renovations of the older ships include these two ships or they should take them our of service!!!!! Read Less
Sail Date: May 2018
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge ... Read More
Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge dining rooms, although they pushed them a lot. Dining staff worked their tails off as usual to accommodate people. Ship is easy to navigate -- it's a good size, not a 'mega ship'. Cabin 3049 (inside) was small and a bit smelly and showed wear, but was very quiet and dark, so easy to sleep. The location was very convenient, near the gangways and not far from the main atrium and show theater. The thelassotherapy mineral pool near the spa is free and a real bonus! My favorite thing to do in the late afternoon was go and relax in the this mineral pool and then the sauna in the locker room, which has a large round window that looks out on the waves. Disappointing there wasn’t a formal tea (unless you are one of the more elite passengers). They do however put out tea items in the buffet restaurant in the late afternoon. Good itinerary—mostly did our own thing. Tendered twice, which went smoothly with the use of a ticket system. Lots of Americans, Canadians and Brits on board, several Europeans. I felt there could have been more daytime activities. It seemed like they had few activities, but they were very crowded because there weren't a lot of choices. My favorite thing was the 'silent disco'. Evening shows could have been more varied -- lots of singers -- but they were all excellent entertainers. The show theatre was never packed, which was nice. Easy to get a seat. The ‘show after the show’ in the Constellation Lounge is where Celebrity really shines! Embarkation in San Diego was long — 2 hours on your feet! Everyone complained about it. Disembarkation was easy. We stored our luggage at the port in Vancouver, spent the day there and then flew home later that day. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the ... Read More
We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the Celebrity package were taken to our hotel. As scheduled we were collected from our hotel and transferred to the port again this was part of our package. we then had to stand in line for a very long 2.5 hours to check in this is a totally unacceptable length of time to stand in line. As Elite Captain Club members we have never waited more than 20 mins to check in. The long wait at check in meant that by the time we had put our hand luggage in the stateroom and freshened up lunch was nearly over. we were in Stateroom 7015, not a location I would choose again. The stateroom itself was fine with amply hangers and drawers but the cut backs were very noticeable. No shower cap No vanity kit No pen No paper No envelopes yes some of us till communicate by pen and paper and although these were provided on request I expect them as standard on a 5* cruise. Once again we chose the select dining option, which suits our needs however we were unable to make reservations for the time we wanted 7.30, and had to turn up and wait. this brings me to my other main complaint DRESS CODE or lack of it Since doing away with "FORMAL NIGHTS" and introducing "ELEGANT CHIC" the dress code on these nights is none existent, with guests in the main dining room in shorts & t shirts and although I did complain to the MD who met me on the second of these nights to assure me the dress code would be followed it wasn't. The food in the main dinning room was as good as it always has been with a varied choice and the staff were always friendly and helpful. I really loved the fact that the pool was heated this was a real plus as the weather was cooler than I expected. The shows we went to were very enjoyable and the public areas as usual were spotlessly clean we enjoyed spending sea day in the constellationlounge spotting whales and food the rendezvous lounge very relaxing. Once again our favourite place was the cafe on 5 this is always a the best place on the ship. Read Less
4 Helpful Votes
Sail Date: March 2018
The ship is in bad need of a complete overhaul. We ran on one engine most of our 16 day cruise as the other engine blew on previous cruise. Our ports of call, with the exception of Panama Canal and Cayman Islands, were awful. We had a ... Read More
The ship is in bad need of a complete overhaul. We ran on one engine most of our 16 day cruise as the other engine blew on previous cruise. Our ports of call, with the exception of Panama Canal and Cayman Islands, were awful. We had a really bad experience on a ship excursion beach trip in Manta Ecuador. Everyone on the trip complained but they would only refund 50% of the cost of the trip even though they admitted it was very bad. This was our first and last cruise on Celebrity. It’s back to RCL for us! Celebrity is NOT a step up from RCL as we’d been told. They don’t know how to take care of their passengers! The food was very mediocre but the entertainment was good most nights. I thought the crew seemed tired and ready for a break. We are diamond members on RCL and were elite on Celebrity. We were given coupons to be used in the lounge between 5-7 for 3 drinks per person. Never had that before. Read Less
3 Helpful Votes
Sail Date: March 2018
This could have been a great cruise with some better speakers and more information. Previous cruises have included port talks and also guest speakers to talk about the civilisations and culture of the various regions, but this cruise ... Read More
This could have been a great cruise with some better speakers and more information. Previous cruises have included port talks and also guest speakers to talk about the civilisations and culture of the various regions, but this cruise had none of that. The dining room food and service was excellent as always. The cabin was good. The shows were very good and of a very high standard. There was too much emphasis on selling services . We were delayed leaving SAN Antonio but the captain caught up on the lost time and we arrived in our next port on time. The ports of Arica, Pisco and Lima were wonderful but I didn’t think much of Manta, this is probably my fault because we didn’t do an excursion in Manta, there is nothing to see except a small Artisan market. The ship is looking very old with rust showing everywhere, and the public areas are starting to look shabby.. Read Less
2 Helpful Votes
Sail Date: March 2018
We usually cruise with Royal Carribean, but this itinerary appealed to us as a way back from a South America trip, so we decided to see what Modern Luxury is all about while wearing our Diamond Plus Royal Caribbean goggles. We have four ... Read More
We usually cruise with Royal Carribean, but this itinerary appealed to us as a way back from a South America trip, so we decided to see what Modern Luxury is all about while wearing our Diamond Plus Royal Caribbean goggles. We have four previous cruises with Celebrity, the first ten years ago, and we thought we knew what to expect. EMBARKATION: Embarkation in San Antonio, Chile, was interesting. It is a commercial port trying to be a cruise terminal. After an hour and a half bus ride from the Santiago airport and checking in at a warehouse near the edge of the port, we were loaded onto yet another bus for a ride to the ship at the dock. We’ve seen better and we’ve seen worse, so we just went with the flow. We were in our cabin by 1:30 PM and our bags were delivered around 4:00 PM. CABIN: The cabin, 7049, was clean and comfortable. With more storage space than we needed – a first. Situated next to the hump cabins, we had an extra large, shaded balcony. The balcony door did not have a handle on the outside, just a slot to grab and pull the door open. The door was hard to open without a handle, but since it was designed that way, we lived with it. The toilet decided not to work in the middle of the night 4 out of the 15 nights on the cruise. Guest Relations said it was a known issue and they were working on it. CREW: Every crew member we encountered was smiling and said good morning or good evening – from restroom attendants to senior officers. Wait staff were attentive and efficient. Whomever is in charge of setting up disembarkation for port days did not do such a good job in Manta - more on that later. DINING: Oceanview Cafe – We disliked the Oceanview Café because it is so crowded with people wandering around trying to assemble a meal that it’s like the “Zombie Apocalypse” - as one fellow passenger described it. There is no clear delineation of flow for the serving lines and people just butt in where they please. We avoided eating meals there. When we did stop in for a snack, we noticed that the wooden chairs needed a good cleaning – there was so much dirt crusted on the back of one chair that I scraped some off to show one of the supervisors and merely received a shrug in response. MDR – We used the MDR for a few breakfasts and lunches just to steer clear of the buffet. A table for two may as well be a table for four, six, eight, or more since they are jammed together so closely that one cannot walk between the table. Service was good and the menu selections standard. We also ate some breakfasts and lunches in the Solarium Café, where it was easy to get a table and the selections were more healthful than other venues. The MDR in the evening was not at all pleasant and we only dined there on 10 of the 15 nights, opting for specialty dining on the other five evenings. The tables are very close and the other diners, probably deaf from the over-amplified music venues, seemed to shout their conversations during the meal. Shouting waiters added to the din. Not at all a pleasant atmosphere. The food, however was very good, well presented, and right-sized portions. Had the food not been so good, we would have avoided the MDR in the evenings because of the noise levels. Specialty dining – We ate in Qsine only once. The Qsine food was delicious but the menu on the electronic tablets was hard to understand and the waiter did little to help explain what was an appetizer and what was a main. Give me a regular menu. Sushi on 5 was wonderful, with a very attentive waiter and a wide variety of sushi to choose from. The Tuscan Grill was our favorite and we ate three evening meals there, and enjoyed a light morning breakfast and specialty coffee drinks there on most mornings. We enjoyed the atmosphere and service of the Specialty Dining venues, especially when compared to the MDR and Oceanview. ENTERTAINMENT: Since this varies from ship to ship, I won’t go into detail. The production shows were very good – but too over-amplified to be pleasant. Earplugs helped. The guest entertainers were also very good and not quite as over-amplified. PORTS: We booked the cruise primarily as transportation back from a land tour in South America, and not for the ports of call. We did walk around in Arica, Chile, and Georgetown, Grand Cayman, but did not book any excursions. The stop in Manta, however, is worth noting. Having been there before, we were undecided about going into town for a look around. The ship announced that free shuttle buses would be provided from the ship to the town center/shopping area. After the announcement was made that the gangway was open, we went down to the promenade deck to see how long the line for the shuttles was and determine if we should wait a while. There was no line – only a large mob of approximately 250-300 people waiting for the yet-to-appear shuttle buses. Celebrity did nothing to establish or control a line. When the first shuttle bus arrived, the mob surged and all 300 people tried to get on the first bus. We saw a fight breakout at the steps to the bus and one man trying to pull another man off the second step of the bus. At that point I ran down to Guest Relations and told them they needed to get security out there and that one fight had already broken out. I went back outside to the promenade to watch the most unorganized shuttle bus system I had ever witnessed. We decided to avoid the melee and have a peaceful day on the ship. One would think that Celebrity had never organized a port day or a shuttle bus system before. It was certainly a poor example of Modern Luxury. CHAIR HOGS: The Infinity made a feeble attempt to cut down on chair hogs with a few little folded placards placed on the pool and solarium loungers in the mornings, however with no enforcement, the chair hogs just pushed the placards aside and set up camp. I witnessed chair hogs “reserving” loungers and sunbeds as early as 6:00 AM, using a variety of towels, flip flops, magazines, paperbacks, and large plastic clips to hold the towels in place. Often those same loungers were “reserved” hours later – and on port days “reserved” all day long until the hogs returned from their excursions. Not once did I see any of the pool staff removing the chair hog nests. With no enforcement in place, more and more people started “reserving” loungers and sunbeds. Another poor example of Modern Luxury. DISEMBARKATION: Disembarkation from the ship in Fort Lauderdale was well organized, until we reached the Customs and Immigration lines. There were four agents to process some 2,100 passengers. Signs for “US and non-US” were not apparent and there was insufficient line management so that yet another mob formed adjacent to the bag retrieval area. We settled down in some chairs to wait out the mob, and only later discovered the mob was trying to get through the “Non-US” lines and the “US” line was almost empty. We gathered our bags and were through the immigration check in under 10 minutes – happily leaving the growing “Non-US” mob to be processed by only two agents. No wonder the Fort Lauderdale port has such a bad reputation on Cruise Critic. CONCLUSION: After watching Royal Caribbean turn into floating county fairs, and with Celebrity losing their “premium” luster to the mass market, it’s time to expand our horizons and find cruise lines that cater to grownups and offer a more genteel way to cruise. Read Less
1 Helpful Vote
Sail Date: November 2017
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its ... Read More
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its expert narration by Bill Fall was outstanding. We have sailed on this ship before and loved it. This time the entertainment was poor and the food was lacking in quality. Service was excellent in the dining room and in the lounges. Our cabin steward was pleasant and very attentive. There was one hour of good entertainment (Celebrity Showtime) every evening. Most of the other things going on around the ship listed in the daily newsletter were just talks and seminars geared towards ways to spend your money. Embarkation was poorly organized. We have cruised on all of Royal Caribbean's big ships and embarkation took minutes to get all 4000 to 6000 passengers signed up and onboard. Celebrity is part of the RCI brand and should copy Royal Caribbean's efficient embarkation process. I would not take the Celebrity Infinity again. The ship is lovely and a little "tired" but without good entertainment and good food, we'll stay with Royal Caribbean. Read Less
2 Helpful Votes
Sail Date: November 2017
We chose the cruise because we wanted to sail the Panama Canal. Yes, the Infinity is one of the older ships in the fleet but is well kept. Nothing to keep me from the enjoying the cruise. Embarkation-Lines seemed to be longer than ... Read More
We chose the cruise because we wanted to sail the Panama Canal. Yes, the Infinity is one of the older ships in the fleet but is well kept. Nothing to keep me from the enjoying the cruise. Embarkation-Lines seemed to be longer than usual. I thought Captain club elites had some sort of priority embarkation but I did not see it. The Panama was the main attraction and the day long passage was well narrated. That was the best part. We did not especially enjoy the other ports and I will briefly mention them. Cayman Islands-Had to be tendered in. The port has become a dwelling place for all of the companies that line most of the cruise ports now. That is one of my pet peeves. They edge out what we came for Manta--The offers a free shuttle to to a square that offers all sort of local trinkets to buy. Included are Panama hats for $20 up. American dollars are accepted. If you did not purchase an excursion, then taxis are offered to the Monticristo around $20 but is negotiable. Took a picture of the Manta sign. Note-much of the Pacific coast was recently devastated by earthquakes a year or so ago Lima-Ship docks at least a 45-60 minute ride provided by the ship-in heavy traffic. Free ship shuttle. You are dropped off at a very nice mall. There, you have to fight your way through a mob of people offering taxi services.-Beware. If you want a taxi walk through the mall to the other street to the real taxi stand. BEWARE-all taxi prices are negotiable and make sure they are talking about Sols or dollars. You can go to most areas that you want to travel for $10. But they may quote $30. They will take $10. One pretended he didn't have change and one slipped us a counterfeit bill as change. And they drive lake mad people. But we did see what we wanted. Pisco-You dock at the edge of a desert-Maybe 20 minutes out of town. We took the excursion to the Baracas islands and enjoyed. From there we could also see the Candleabra formation. That afternoon we took it he free shuttle into town-not Pisco but an area called El Chapo. Arica-The market featuring local items is located right off the dock. You can either hike or ride a taxi up the top of the large rock right beside (El Moro?) Sort of liked it. San Antonio-made arrangements with Viator for ride into Santiago and stayed for 3 nights. Cost $90 pp for 2 people. As low as $60 pp for 6 If there is no other opportunity, our cabin steward (Fatkul) was very good. The food in the Blu was great and the service in there was special. All of the staff works in tandem. Entertainment-Mostly very good. The comedian and the juggler-comedian were the best. The magician was average at best. There was a lounge style singer one night that was not good at all. The impersonator was good. The shades Bluble" On the first night were good. Male pianist was good. Female pianist great talent, but I did not especially enjoy the arrangements . The violinist was very entertaining. The Whitney Houston singer was good. There was some male gaucho type dancers on the last night that grew old after a while. Lastly, The ship dancers and singers As well as the aerialists were good. I have probably missed some. Stayed in Aqua room. Will return Feb 23 to almost same cabin for the Antartica cruise. Disembarking-Was off the ship and through customs in minutes. Our driver was waiting. Positives-I was pleased with the value of my cruise. I bought it long ago and we paid several thousand less than some in the same type room. Shop wisely. Negatives-Why does this ship as well as most others have Park West art auctions that basically offers up crap that they call art? Why would anyone purchase diamonds,jewelry and other stuff on board that is as cheap or cheaper at your own home. Example-Jack Daniels was $25 on board and $20 at a drug store at home. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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