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3 Helpful Votes
Sail Date: October 2016
After several cruises with Celebrity including some in Aqua class on Solstice class ships and the Millennium class Constellation the back to back cruises of 14 days in Aqua on the Infinity were only average and did not rise to the level of ... Read More
After several cruises with Celebrity including some in Aqua class on Solstice class ships and the Millennium class Constellation the back to back cruises of 14 days in Aqua on the Infinity were only average and did not rise to the level of our other trips. Dining- Blu was only average for food quality and our service time was very long until we found a really good waiter (Armando). Dining room seemed undersized for the # of cabins and had to wait much more often than Solstice ships. Ate at Qsine twice, once each for lunch and dinner, and it was outstanding. The Oceanview Cafe buffet was quite limited and offered the same choices virtually every day. Some of the serving pans were very hard to reach and the staff seemed in no rush to keep them fresh. The poached egg station was good with the eggs cooked to order well. Cabin 9106- All Aqua 2 cabins are under the Lido deck so noise can be a problem. This particular cabin was under a prep area so there was a lot of after hours noise. Location was good. Cabin had good storage and size was adequate. Could have used a shower head with a stronger stream. Entertainment- Theater acts were all good with a couple of very good production shows. Lounge music was not to our liking with no string groups as other Celebrity ships and the bands were more of the " party" variety than dance bands. Piano and guitar vocalists were poor to average. Almost no afternoon musical entertainment except on pool deck. Spa- Persian Garden was a disappointment compared to Solstice class. It was in the middle of the ship, small and dark. No lounges, only a kind of "sofa" which we both found uncomfortable. The Thessalotherapy pool in the solarium was very relaxing (it is open to all guests). Bars- Bar service was mostly slow usually from under staffing as was the Cafe al Bacio. Table service was slow to nonexistent. On the whole an adequate experience, but would not rush to sail the Infinity again soon and certainly not pay extra for Aqua class. One thing I have noticed on all Celebrity ships in the past is that the officers were very visible throughout the cruise and interacted a lot with the guests about their experience. I saw very little or none of that aboard the Infinity. As a whole the crew was polite, but not particularly friendly. Training seemed to be lacking and communication was sometimes a problem. Read Less
12 Helpful Votes
Sail Date: October 2016
This was our third cruise, our third on Celebrity and our third on Celebrity's M Class having previously sailed on the Connie and the Summit. We've now covered quite a bit of the Caribbean. It was our first time in Concierge ... Read More
This was our third cruise, our third on Celebrity and our third on Celebrity's M Class having previously sailed on the Connie and the Summit. We've now covered quite a bit of the Caribbean. It was our first time in Concierge class. It was also our first cruise doing early walk-off. We arrived in Ft. Lauderdale the evening before and stayed at the Embassy Suites. It was wonderful to wake up the morning of our cruise, look out the window and see that our ship had come in! We arrived at the pier by 11:30 and by 12:15 we were on board. We did the Concierge Welcome Aboard lunch in the main dining room. If you're curious about it, it was a very typical main dining room meal, although with quite limited options. For an entree you had exactly two choices: salmon or lamb. I had the lamb, it was okay, but nothing special. It was also quite time consuming as service was at a dinner pace. When we emerged a couple hours later, we saw that not only the buffet was open, but also the pool grill and Aqua Spa, all three of which would have been better lunch options as far as we were concerned. We loved the space in our Concierge room. It's slightly larger than the standard balcony cabin. This makes room for a set of shelves next to the dressing table. Not only was this handy for easily accessible storage, but it also doubled as a place where I could drip dry clothes I washed out in the sink (luckily I had packed some hangers) and with a little assist from a small fan I brought with me, clothes dried overnight. Really nice on a 10 cruise. The balcony also had a nice little perk - instead of a little end table, you get a cafe table. It's actually possible for two people to eat dinner on the balcony. We also loved the view from deck 8. It's high enough where you can look out and really take in the port city and plan how to conquer it! Premium seating. Yeah I read that too and wondered what that meant. Well, what we observed is that if you select Any Time Dining, instead of being on the upper deck of the main dining room, you will be on the main deck where the fixed seating tables are. Is it actually premium? Not really, it just as unlikely you'll get a table by the window. We did a dinner package for the very first time using our on board credit. The package cost $125pp and you get 4 meals. We decided to do Qsine on our first and third sea days and Tuscan Grill on our second and fourth sea days. Qsine was AMAZING!!! Don't miss the Painter's Mignon and Taco Royale - truly delicious!!! The Tuscan Grill food was definitely better than anything in the main dining room, but the portion sizes are so huge, I don't think it's humanly possible to consume the quantity they serve up and I think it takes away from the experience. I believe they'd be better off serving reasonable size portions and lowering the price. That would certainly bring satisfaction up. Service throughout the ship was nothing less than outstanding. The crew was friendly, cheerful and always willing to help and do whatever they could to make our cruise the most enjoyable experience. Upon entering our cabin, I noticed an odor coming from the bathroom and mentioned it to our cabin steward. By the time we got back from dinner that night, the problem had been addressed and was not an issue for the rest of the cruise. My husband, a business owner, remarked at what a fantastic job Celebrity does in hiring the folks they do. They all are very happy to be aboard and doing what they do, even with the long hours. They are an incredible group of folks. Shore excursions for this cruise were outstanding. In Aruba, we went on a sunset sail on a catamaran which was just lovely. We also rode horses thru the desert (although, ours had names) and were rewarded with a beautiful and secluded beach. In Bonaire, we took a Siamese Junk boat to Klein Bonaire for best snorkeling in open water - it was so crystal clear. It made for truly amazing pictures. It's a no-wonder why Bonaire is the dive capital of the world. In Curacao, we went to the Sea Aquarium where we had a truly one of a kind snorkel adventure - feeding giant sting rays, sea turtles and even sharks. Awesome, awesome, awesome! We loved this cruise and were very satisfied with our experience, but I do want to note that we did hear a good bit of complaining. This pretty much came from two groups of folks: Cruise Snobs - you know the ones, they've been everywhere, done everything on every cruise line and they were just never happy with anything, nothing seemed to measure up for them. I did ask one such complainer what her favorite cruise line was, she replied "oh definitely Celebrity" and then continued to complain. Totally serious. The other group is the foodies. Their complaining was pretty much limited to the food. I guess they look to food as a source of entertainment and expect it to deliver far more than nourishment. The food is all acceptable. It's edible. It tastes fine. It will sustain you for the myriad of activities aboard and available on shore which for us, are the highlights of the cruise experience. Attitude is everything, especially when cruising. Let the good times roll, don't waste time fretting about the rest. This was a great cruise. Read Less
4 Helpful Votes
Sail Date: October 2016
Celebrity has been our cruise line of choice for some years. Our last cruise confirmed that cost saving is having an increasing effect on the Celebrity cruise experience. The speciality restaurants on the Infinity are in our opinion not ... Read More
Celebrity has been our cruise line of choice for some years. Our last cruise confirmed that cost saving is having an increasing effect on the Celebrity cruise experience. The speciality restaurants on the Infinity are in our opinion not special although the charge to use them increases.The ship ran out of light beer and Vodka and the entertainment has consistently been downgraded over recent years. The staff as always could not be more obliging and helpful although privately they will speak of their dissatisfaction at cost savings they see which reflects on their ability to serve the customer as they would like. Going forward my wife and I have a March cruise booked with Celebrity to the Far East We will certainly look at changing our cruise line for any other cruises we may take next year. In conclusion we used to consider Celebrity a five star cruise that sadly is no longer our opinion. Read Less
1 Helpful Vote
Sail Date: October 2016
this was the second time on the infinity. The ship is in good condition; contrary to reviews I anhave read about it needing a lot of repair and update. The only issue I had was with the airconditioning. The first year the ... Read More
this was the second time on the infinity. The ship is in good condition; contrary to reviews I anhave read about it needing a lot of repair and update. The only issue I had was with the airconditioning. The first year the airconditioning did not work very well at all; this year there were issues that were finally resolved so made it better. I do not like garlic or onion so the mater'd was very nice and brought me the menu the night before the next day's dinner and I chose my dinner which was brought to me very nicely prepared. I had a delicious pasta dish with sundried tomatoes and mushrooms. The lobster was delicious. The waiters were very caring and served us well. I feel all the staff work very hard while still being very attentive. I felt the shows could have been better - did not attend too many. We enjoyed having a drink while watching the ballroom dancers before dinner. The entertainment in the constellation lounge was very good. It was nice that there were two very good bands to listen too. The pool bar waiters were very friendly and always willingl to bring a drink and also fruit and sorbet to taste which was a nice new touch. Our room was well taken care of and our room stewart Richard, was very nice and worked very hard. I felt disembarkation could have been handled much better and was very disorganized. We had early walk off because of the timing of our flight - we had to wait a very long time while others got off the ship before us and we had to walk a very very long way around the ship after going through customs - I did not understand this especially while toting luggage. All in all, it was an enjoyable cruise which I was sad to see end. I think Celebrity does a great job especially with all the perks that are offered. Read Less
1 Helpful Vote
Sail Date: October 2016
We liked the itinerary and staying overnight in Aruba. 3rd time on Celebrity and enjoyed all.This one really the best we've been on. Overall food was excellent, service probably the best we've had, and what helps was the fact ... Read More
We liked the itinerary and staying overnight in Aruba. 3rd time on Celebrity and enjoyed all.This one really the best we've been on. Overall food was excellent, service probably the best we've had, and what helps was the fact everyone else was happy. When you have happy cruisers, everyone has a better time. The Halloween party was a hoot! Lots of costumes, great party, excellent cruise director. Damien Our wait staff exceeded our expectations. Thanks to McKoy, Heston and Komang. Saara the hostess was very accommodating, trying to get us set with the same servers every night. Did I say the food was the best we've had?? Yes, all meals in the dining room were first rate. The entertainment was over the top. The ships own show was great, got a standing ovation. They did a 70's 80's rock and roll show, excellent singing and dancing routines. The comedy magician did a great job, funny, entertaining, wish he could have preformed more nights. Wife loved the coffee shop, and kind of coffee, expresso, etc. Pool area had really no problem getting a deck chair. Embarkation was a breeze, walked right on. Want to plan next year out of San Juan. Only flaw was disembarkation, to walk off. There were just too many people wanting to walk off. Read Less
2 Helpful Votes
Sail Date: October 2016
We always cruise Celebrity .We like the ambiance of Celebrity cruises. Our preference was the smaller ships like the Century. Too bad they did away with that class for the bigger, BIGGER ships. The infinity is a good ship. Just not the ... Read More
We always cruise Celebrity .We like the ambiance of Celebrity cruises. Our preference was the smaller ships like the Century. Too bad they did away with that class for the bigger, BIGGER ships. The infinity is a good ship. Just not the best for me. I use a scooter. If I didn't have my limitations I would sail on Infinity again. Infinity is an older ship. It doesn't have the accessible features some of the newer ships have. If you have limitations, my advice is try the newer ships. With the newer accessible cabins, you put your SeaPass card in the slot. The door opens automatically. The public restrooms and other doors have a push button to open the doors. Infinity doesn't have these. I didn't realize this before we booked the cruise. While we enjoyed the cruise immensely as always, I would have chosen a different Celebrity ship. One better suited to my needs. Just make sure you do your homework when booking a cruise. You'll find different things on different ships. Choose what is most important and go from there. We love them so much we already have another cruise booked with Celebrity. Read Less
4 Helpful Votes
Sail Date: October 2016
The Dining Experience in Celebrity used to be the highlight of the cruise. However, we have very poor experience in both MDR and Buffet. We feel like the Celebrity want to "nickel and dime" you on the Specialty Restaurant. ... Read More
The Dining Experience in Celebrity used to be the highlight of the cruise. However, we have very poor experience in both MDR and Buffet. We feel like the Celebrity want to "nickel and dime" you on the Specialty Restaurant. They are among the highest surcharge in the major cruise line ($45/person). The Sushi on Five is a good experience. However, if we don't have the Specialty Restaurant Package (All you can ordered on all three Specialty Restaurant), I can't see how people pay for "a la carte" price. The Tuscan Grill have some good food, steak is excellent, but there is all we used to get from the MDR. The Qsine is too gimmick for my taste. There is too much food and the quality is not there. The dessert is good. The food quality on the MDR are under desired. The selection on the Buffet are very poor. Hopefully, there is only one ship experience. This dining experience motivate me to try other cruise line since we pay a premier price for the Celebrity experience. Read Less
1 Helpful Vote
Sail Date: October 2016
This was our third cruise with Celebrity. Previously sailed on Solstice, (2010) and Equinox, (2015). We spent two nights before the cruise at the Riverside Hotel on Las Olas in Ft. Lauderdale which I would highly recommend. Cab fare to ... Read More
This was our third cruise with Celebrity. Previously sailed on Solstice, (2010) and Equinox, (2015). We spent two nights before the cruise at the Riverside Hotel on Las Olas in Ft. Lauderdale which I would highly recommend. Cab fare to Port Everglades was about $25 with tip. Check-in and embarkation were very easy and quick. Cabins were ready shortly after we boarded. We were supposed to sail at 4:30pm but didn't actually get underway until 5:30pm. Heard some rumors aboard the ship that delay was due to some late arriving flights that passengers had booked through Celebrity. Our cabin was on Deck 7 Starboard/Aft with a veranda. Typical cruise ship cabin, neatly appointed with very good cabin steward service. We had second seating dinner in the main dining room and were fortunate to have great table mates. Overall the meals and service were quite good. We did have one night where the service was off but I think it was a kitchen issue as opposed to the waitstaff. As we were celebrating our 30th Anniversary I made a reservation for Tuscan Grille one night. The meal was excellent! Perhaps one of the finest filets I've had anywhere. We always make an effort to go to the show each evening and the entertainment on board was exceptional. The only act that I felt was a bit flat was the Michael Buble tribute group, Shades of Buble. David James Guidice who is a Billy Joel tribute performer was quite good. We customarily book shore excursions through the ship and did so again this time. This was our first visit to any of these ports. Key West we took the Old Town Trolley tour, we were there during Fantasy Fest which made for some interesting sights and photos! The ship overnighted in Aruba. We arrived in the afternoon. We took a sunset catamaran cruise which was great and mother nature cooperated for tremendous photos! The next day we took a Best of Aruba Motor Coach tour for 3 hours that stopped at the Aloe factory as well as other highlights such as California LIghthouse. We were able to get a few hours in at a beach before departing. Bonaire was OK but not sure I would make an effort to return in the future. Apparently a Diver's dream destination, other than that there isn't much to do. We did take a motorcoach tour, and the guide was quite knowledgeable. We then took a snorkeling trip on board a private yacht. It was extremely windy that day and many water based excursions were cancelled due to the rough waters. Our tour guide Dave was great and was helpful to those who had difficulty with snorkeling in rough waters. The excursion finished with rum punch, champagne and hor d'oeuvres for everyone! Curacao was a tremendous place and I'm disappointed we didn't spend more time there. We arrived at 7:00am and departed at 3:00pm. We took a great excursion to a resort hotel on the water and were able to enjoy the gorgeous water and beach for a few hours. Got back to the dock in time to rush into town for some quick shopping and photos! As always I enjoy the relaxation of sea days. No timetable to adhere to. Was able to get through four books on this cruise as well! I'm always pleased with Celebrity and took advantage of the on board offer to book a future cruise with great perks. We have until December 30 to decide where we will go. Arrived back at Port Everglades to find four other ships in port! Customs was crowded but the officers did a great job in expediting the process. A bit taxing for the taxicabs. Had to wait about 20 minutes in line for a cab, which took us to the Marriott on Hollywood Beach. A great hotel in a great location to unwind from a cruise. One of the greatest things of this trip, we were able to avoid the last two weeks of the political advertising nonsense! Read Less
1 Helpful Vote
Sail Date: October 2016
Chose this cruise because of the ten day itinerary including Key West at Fantasy Fest and Aruba overnight. Celebrity Infinity being a smaller ship sounded interesting since I had not been on one in a long time and we loved it. ... Read More
Chose this cruise because of the ten day itinerary including Key West at Fantasy Fest and Aruba overnight. Celebrity Infinity being a smaller ship sounded interesting since I had not been on one in a long time and we loved it. Embarkation: Perfect....got to the port at 12 Noon. Room: 7043 balcony right adjacent to the elevators (forward) and right above us when you got off on Deck 10 was the Spa Pool area which had a "healthy" food bar with Coffee to bring back to the room. Our balcony was great had the nice high back chairs which you can lean your head back on....some balconies do not have these.....they also collapsed and you could make them go back further! Every night chocolates on our pillow...did I say EVERY night.....a lot of lines gave up doing this too! Entertainment: Wonderful we loved it all......DRevelations was the house band and they were just great. Piano player.....very nice. A couple of other groups that we also enjoyed. The comedian was right on par! Loved it all! The silent disco nights (two) in the Martini Bar was so much fun.....it really was funny watching people with headsets on dancing and singing. You had three stations and the stations were color coded so you knew who was listening to what!!!! FUN even for the watchers! Ports: Key West Fantasy Fest even during the day very interesting to see and never disappointed with KW and I live in Florda. Aruba always so beautiful and overnight took taxi to the Bugelow in Palm Beach its a bar on a pier and you can swim right there very nice .... on the ship at night they had entertainment on the dock....local dancers and music and we were able to enjoy it from the comfort of our balcony!!! Bonaire.....did not get off ship been there a few times and Curacao we did get off but we've also been there before so we just walked around and did a little gambling (as if I wasn't doing enough of that on the ship). Food: OK now this is where things did not go so well.....went to the Tuscan Grill and there were six of us....two of us had fish....the rest beef.....all that had the beef were more than satisfied and loved it; the one girl loved her snapper but I had the swordfish and it was soooooo disappointing....they served it so thin and breaded and it looked like two toast points on a plate and it had the fishiest taste which is a no no....I eat swordfish all the time and it was horrible!!!! Now by the time they replaced it with the snapper everyone was done eating, and my husband had shared his filet mignon with me so I didn't even want it. What I could not believe was that they actually charged me $45 for it .... I wrote up in a guest relations slip that had I been fine dining on shore they would of not only replaced it with another meal they would of removed entirely from my bill. The maître D send me six chocolate covered strawberries on a plate to my room and that even made me madder!!!!! Candy does not replace a fine dining meal!!!!! The main dining room food was not what we expected....who serves turkey parmesan? So there were about 4 nights we ate in the buffet which is very unusual for us, but enjoyed it very much one day they had on the carvery turkey/roast beef/pork very nice. Breakfast in the dining room was excellent and lunch buffet ... don't miss the chicken salad and they just had such a nice assortment everyday we loved it!!! Beverage Package: Day two they were out of all light beers!!!! My husband is a Bud Light man and this was a big disappointment to him. At first bartenders were giving him a hard time because he had the Classic package and the beers he wanted to drink were on the premium (bud light was on classic) so it got so that when they told him he couldn't have it it wasn't on his package he'd say then give me a Bud Light!!! Then they would give him anything he wanted. Also I called Celebrity before we got on the ship to make sure that what I drink was on the Classic package....Crown Royal.....and they told me NO it was not so I had to upgrade to the tune of $118 to go to the Premium package.....when we got on the ship found out that it was part of the classic package.....again nothing refunded, even spoke to the Assistant Beverage Manager and he said sorry he could do nothing on his end. Oh yes and in Curacao a Budweiser delivery truck came to the ship and okay we thought we had Bud......NOPE "someone" made a mistake and only Budweiser was delivered....no Bud Light!!!! Don't get me wrong I'm just letting you know these things because they came up and never had before on any other cruises and the Asst Bar Mgr told me it was because the ship had never sailed in American waters till just now......HUH I said you mean you don't have any ships sailing in American waters you can use to place correct orders??? Disembarkation: Never had this happen in Fort Lauderdale and wonder if something happened that we had to walk about 1/4 mile once we got off the ramp to the Customs Area. Other than that it was handled exceptionally well .... they made sure the ones first in line got off first on the "walk off express line".....of course there were those that tried to "skip" in front of us but after standing in line since 6 am to get off first none of us were having that!!!! Service: Excellent everywhere....nothing they would not get for you if you asked!!! Would I go again on Celebrity.....yes I would overall a very nice trip!!! Read Less
Sail Date: October 2015
This is our 3rd Celebrity Cruise and first on Infinity. We had been booked on a different itinerary out of Porta Rico, but our son and daughter in law informed us that granbaby #2 was coming in December and we wanted to go before baby is ... Read More
This is our 3rd Celebrity Cruise and first on Infinity. We had been booked on a different itinerary out of Porta Rico, but our son and daughter in law informed us that granbaby #2 was coming in December and we wanted to go before baby is born. We booked a oceanview with hopes of getting a veranda when the prices dropped - that never happened and we did not want to pay the $800 price difference to upgrade. We ended up liking the oceanview because of the weather, which was hot and humid and I don't think we would have used the balcony much. We had cabin 6002 is at the front of the ship, deck 6 and overlooks the bow of the ship. We had the classic drink package and $50 OBC. We flew into Fort Lauderdale the day before. We stayed at the Hilton Garden Inn and paid $107 plus tax for a king. A Shuttle company has a booth set up in the lobby and in the morning we purchased the shuttle service for $10 each way per person. Shuttle takes you to port either at 9:30, 10:30, 11:30 or 12:30 and then takes you from port to airport and end of the cruise. So we paid a total of $40. We were concerned with four sea days. First two days are sea days, next five are island stops and the last two days are sea days. We had wonderful weather for the seas, no rough water and everything was great. We found things to do and never were bored. I booked five excursions for each of the islands through Celebrity. We travel so that we can go places we have never been before and see things, learn history, so some of the tours were information and some activities. First stop - St Thomas, USVI we booked a tour that ferries you from St. Thomas to St John. It is about 30 minute boat ride. Get on a bus and go around St John, see views, beaches and get history of the USVI. Cost was $49.75 ea. After the bus tour, 45 minutes to walk around and shop and then get back on ferry and go back to St Thomas and the ship. 2nd Stop - St. John, Antigua We booked a yacht racing excursion. Cost was $129.75 per person We had a 30 minute van ride to the other side of the island, to the old headquarters for the British Navy way back when. There were six couples and we were divided into two groups. Three couples on each yacht. We were shown and allowed to participate in the running of the yacht and then raced. That took about 2 hours, then took the van back to the ship. 3rd Stop - Castries, St Lucia we did the Pitons Cruise - which was a boat ride along the coast to the Pitons (about 45 minutes) and the snorkeling for around 45 minutes) and then boat ride back to ship along with rum punch. cost was $59.75 4th Stop - Philipsburg, St. Maarten did an island bus tour to the Dutch and French side. Had a stop for pictures at view points and shopping. cost was $25.75. 5th Stop - Tortola, BVI did an island bus tour - cost $39.75. we were refunded our money plus some due to the bus breaking down and we had to wait for an hour for second bus to come get us and we went back to the ship. I can only speak for what we like to do, so we liked the excursions that we picked, but if I hadn't done them that would have been okay, but we did and we were happy with them. I was disappointed in the snorkeling at St Lucia - not much marine life to see and we had been told that it was the best place to snorkel, so I would not do that again. I can't say anything bad about the ship. The personnel went overboard to be helpful. Our cabin was clean and cared for by two guys that we never saw. I was not impressed the shows, but that is because I am not a fan of musicals and most of the shows were that. They had one comedian and he was very good . We ate in the MDR everynight, we had lunch at Bistro Five twice, we had room service twice, we ate at the grill, we ate half breakfast at the buffet and half in the MDR. Never had a bad meal and I would rate the food top notch Getting off the ship was simple and easy. We chose to take our own luggage off and we were on our way to the airport within 15 minutes of getting off the ship. We have three more cruises with Celebrity in the spring and I would recommend Celebrity to anyone who is thinking about going on them. Read Less
1 Helpful Vote
Sail Date: October 2015
Having sailed 10 years ago on the Celebrity Summit and the Horizon, and had a wonderful experience on both cruises, so I booked another cruise on the Celebrity Infinity. The Celebrity Infinity used to be Celebrity's top class of ship ... Read More
Having sailed 10 years ago on the Celebrity Summit and the Horizon, and had a wonderful experience on both cruises, so I booked another cruise on the Celebrity Infinity. The Celebrity Infinity used to be Celebrity's top class of ship before the Solstice class of ships. The cruise was ten days and had 5 ports of call which included eastern and southern Caribbean islands. We selected the my time dining which worked well and the waiters always were polite and knew our names. The ships conditions was excellent considering it is about 15 years old. The size of the ship with approximately 3,000 guests felt uncrowded and with little waiting and lines. The pool area, the spa and gym were clean and well maintained. The food on Celebrity was great and the cruise included the beverage package which was a bonus and saved us some money. Celebrity is a great cruise line and I will cruise with them again. Read Less
1 Helpful Vote
Sail Date: October 2015
My husband and I were so excited to take our first Celebrity cruise. We have been on Royal Caribbean, Norwegian and Holland America. We kept hearing that Celebrity was the "premier in luxury" and we were SO DISAPPOINTED!!! ... Read More
My husband and I were so excited to take our first Celebrity cruise. We have been on Royal Caribbean, Norwegian and Holland America. We kept hearing that Celebrity was the "premier in luxury" and we were SO DISAPPOINTED!!! Dining Room: Service slow Food mediocre and cold Management chaotic We had a reservation, showed up 5 minutes early, waited for 30 minutes, when finally seated we were surprised to see MANY empty tables. When my husband complained to the hostess, she started to cry and ran away leaving the 20 people in line behind us. We overheard the couple behind us say "oh no, not again" Buffet: The food was slightly better than the dining room, at least it was "hot", but it was the same every day. At 6:30 am, there was no coffee and we could see piles of dirty dishes from the night before. At 8:00 am, it was still hard to find coffee since each of the coffee dispensers were empty. So there were people wandering from station to station looking for a cup of coffee. Staff were also pushing industrial laundry bins with dirty napkins through the buffet area. Ship: Maintenance crews blocked off part of the decks to refinish the decks Other maintenance crews were painting on the inside with paint fumes going in our cabin We were in the Virgin Islands (105 degrees) and we thought the a/c was not working correctly because it was so hot - when we asked guest relations if the a/c was broken, they said no, the maintenance crew has to turn it off in areas to do their work(!) A pipe burst under our stateroom and caused a flood in our stateroom And lastly, there were no Virgin Island souvenirs in the gift shop - only souvenirs from Panama Canal and Alaska Spa: We paid for access to the Persian Garden and there were technical problems with a few of the saunas All that said, we will not be cruising with Celebrity again. Read Less
Sail Date: December 2005
My wife and I sailed the Infinity over Xmas and New Year 2005/6. The ship is beautiful and the cabin we had (Concierge)roomy; the service great. However, in comparison with a Celebrity Century cruise last winter and more recent cruises ... Read More
My wife and I sailed the Infinity over Xmas and New Year 2005/6. The ship is beautiful and the cabin we had (Concierge)roomy; the service great. However, in comparison with a Celebrity Century cruise last winter and more recent cruises with Holland America and Princess, there were shortcomings. I confess to having paid full price, which may color my views. Embarkation and debarkation were both disasters. The former took two hours during which we stood herded between ropeways, with no explanation (a free drink was no consolation.) They later herded us again, this time into a narrow corridor, where we stood for over an hour; again, no explanation. We and other passengers received our luggage after dinner, and a number of people complained that they would have liked to dress up a little for Xmas eve. The cruise director and staff were barely competent. The entertainment ranged from fair to excellent; outstanding production shows but variable entertainers. The music was excellent and we particularly appreciated a classical string trio. Activities during the day were routine and not well attended, although younger passengers might not agree with this. There was no piano bar. The food was not up to standard, especially meats. Dinners were OK but the lunch buffet was not up to par. There was an excellent buffet in the spa with limited but tasty offerings. We missed having afternoon tea; one day an "elegant tea" was offered but we were required to wear jackets (at 4 pm in the Caribbean!.) This being a holiday cruise we expected more celebrations. There was a Santa Claus parade for the over 400 children on board, but the New Year's eve party seemed perfunctory. Extras offered in Concierge class were nothing special; if you don't want help with booking excursions and other travel there does not seem to be any reason to pay the extra money. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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