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1 Helpful Vote
Sail Date: March 2018
It was a great way to get home from Chile! Certainly better than flying. Smile! We were Aqua class, which enabled the use of the BLU restaurant. We certainly enjoyed that restaurant, not only for the selection of food, but the quiet ... Read More
It was a great way to get home from Chile! Certainly better than flying. Smile! We were Aqua class, which enabled the use of the BLU restaurant. We certainly enjoyed that restaurant, not only for the selection of food, but the quiet atmosphere. The team serving us, led by Marcel, deserves recognition for extra ordinary fine service. If traveling on Infinity, we would select Aqua Class again. The ports of call are interesting in that they served areas that we would have overlooked, like Arica and Pisco. We were not impressed with Manta. Lima and Panama Canal are obvious stops. The ship went into dry dock after our cruise for a much needed facelift. They were having engine problems that needed attention. As an Elite status Travelor, they offer a complimentary happy hour from 5-7 pm each night. Unfortunately, there were over a third of the guests who enjoyed that status, and the Constellation lounge simply could not hold us all. They elected to give us redeemable tickets for three drinks a night in any lounge, which was a very good solution. That allowed us to join our non elite guests traveling with us. Thank You Celebrity. The only misstep was a time zone change BEFORE arriving in Grand Cayman, putting the ship on the wrong time zone in Grand Cayman. This led to much confusion for both the guests as well as tour operators. Read Less
2 Helpful Votes
Sail Date: March 2018
We usually cruise with Royal Carribean, but this itinerary appealed to us as a way back from a South America trip, so we decided to see what Modern Luxury is all about while wearing our Diamond Plus Royal Caribbean goggles. We have four ... Read More
We usually cruise with Royal Carribean, but this itinerary appealed to us as a way back from a South America trip, so we decided to see what Modern Luxury is all about while wearing our Diamond Plus Royal Caribbean goggles. We have four previous cruises with Celebrity, the first ten years ago, and we thought we knew what to expect. EMBARKATION: Embarkation in San Antonio, Chile, was interesting. It is a commercial port trying to be a cruise terminal. After an hour and a half bus ride from the Santiago airport and checking in at a warehouse near the edge of the port, we were loaded onto yet another bus for a ride to the ship at the dock. We’ve seen better and we’ve seen worse, so we just went with the flow. We were in our cabin by 1:30 PM and our bags were delivered around 4:00 PM. CABIN: The cabin, 7049, was clean and comfortable. With more storage space than we needed – a first. Situated next to the hump cabins, we had an extra large, shaded balcony. The balcony door did not have a handle on the outside, just a slot to grab and pull the door open. The door was hard to open without a handle, but since it was designed that way, we lived with it. The toilet decided not to work in the middle of the night 4 out of the 15 nights on the cruise. Guest Relations said it was a known issue and they were working on it. CREW: Every crew member we encountered was smiling and said good morning or good evening – from restroom attendants to senior officers. Wait staff were attentive and efficient. Whomever is in charge of setting up disembarkation for port days did not do such a good job in Manta - more on that later. DINING: Oceanview Cafe – We disliked the Oceanview Café because it is so crowded with people wandering around trying to assemble a meal that it’s like the “Zombie Apocalypse” - as one fellow passenger described it. There is no clear delineation of flow for the serving lines and people just butt in where they please. We avoided eating meals there. When we did stop in for a snack, we noticed that the wooden chairs needed a good cleaning – there was so much dirt crusted on the back of one chair that I scraped some off to show one of the supervisors and merely received a shrug in response. MDR – We used the MDR for a few breakfasts and lunches just to steer clear of the buffet. A table for two may as well be a table for four, six, eight, or more since they are jammed together so closely that one cannot walk between the table. Service was good and the menu selections standard. We also ate some breakfasts and lunches in the Solarium Café, where it was easy to get a table and the selections were more healthful than other venues. The MDR in the evening was not at all pleasant and we only dined there on 10 of the 15 nights, opting for specialty dining on the other five evenings. The tables are very close and the other diners, probably deaf from the over-amplified music venues, seemed to shout their conversations during the meal. Shouting waiters added to the din. Not at all a pleasant atmosphere. The food, however was very good, well presented, and right-sized portions. Had the food not been so good, we would have avoided the MDR in the evenings because of the noise levels. Specialty dining – We ate in Qsine only once. The Qsine food was delicious but the menu on the electronic tablets was hard to understand and the waiter did little to help explain what was an appetizer and what was a main. Give me a regular menu. Sushi on 5 was wonderful, with a very attentive waiter and a wide variety of sushi to choose from. The Tuscan Grill was our favorite and we ate three evening meals there, and enjoyed a light morning breakfast and specialty coffee drinks there on most mornings. We enjoyed the atmosphere and service of the Specialty Dining venues, especially when compared to the MDR and Oceanview. ENTERTAINMENT: Since this varies from ship to ship, I won’t go into detail. The production shows were very good – but too over-amplified to be pleasant. Earplugs helped. The guest entertainers were also very good and not quite as over-amplified. PORTS: We booked the cruise primarily as transportation back from a land tour in South America, and not for the ports of call. We did walk around in Arica, Chile, and Georgetown, Grand Cayman, but did not book any excursions. The stop in Manta, however, is worth noting. Having been there before, we were undecided about going into town for a look around. The ship announced that free shuttle buses would be provided from the ship to the town center/shopping area. After the announcement was made that the gangway was open, we went down to the promenade deck to see how long the line for the shuttles was and determine if we should wait a while. There was no line – only a large mob of approximately 250-300 people waiting for the yet-to-appear shuttle buses. Celebrity did nothing to establish or control a line. When the first shuttle bus arrived, the mob surged and all 300 people tried to get on the first bus. We saw a fight breakout at the steps to the bus and one man trying to pull another man off the second step of the bus. At that point I ran down to Guest Relations and told them they needed to get security out there and that one fight had already broken out. I went back outside to the promenade to watch the most unorganized shuttle bus system I had ever witnessed. We decided to avoid the melee and have a peaceful day on the ship. One would think that Celebrity had never organized a port day or a shuttle bus system before. It was certainly a poor example of Modern Luxury. CHAIR HOGS: The Infinity made a feeble attempt to cut down on chair hogs with a few little folded placards placed on the pool and solarium loungers in the mornings, however with no enforcement, the chair hogs just pushed the placards aside and set up camp. I witnessed chair hogs “reserving” loungers and sunbeds as early as 6:00 AM, using a variety of towels, flip flops, magazines, paperbacks, and large plastic clips to hold the towels in place. Often those same loungers were “reserved” hours later – and on port days “reserved” all day long until the hogs returned from their excursions. Not once did I see any of the pool staff removing the chair hog nests. With no enforcement in place, more and more people started “reserving” loungers and sunbeds. Another poor example of Modern Luxury. DISEMBARKATION: Disembarkation from the ship in Fort Lauderdale was well organized, until we reached the Customs and Immigration lines. There were four agents to process some 2,100 passengers. Signs for “US and non-US” were not apparent and there was insufficient line management so that yet another mob formed adjacent to the bag retrieval area. We settled down in some chairs to wait out the mob, and only later discovered the mob was trying to get through the “Non-US” lines and the “US” line was almost empty. We gathered our bags and were through the immigration check in under 10 minutes – happily leaving the growing “Non-US” mob to be processed by only two agents. No wonder the Fort Lauderdale port has such a bad reputation on Cruise Critic. CONCLUSION: After watching Royal Caribbean turn into floating county fairs, and with Celebrity losing their “premium” luster to the mass market, it’s time to expand our horizons and find cruise lines that cater to grownups and offer a more genteel way to cruise. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise as we were a group of 10 persons who have all travelled widely and were looking for new destinations. The Panama Canal cruise with South American ports of call ticked most of the group's boxes. The ship's ... Read More
We chose this cruise as we were a group of 10 persons who have all travelled widely and were looking for new destinations. The Panama Canal cruise with South American ports of call ticked most of the group's boxes. The ship's facilities were excellent as were the entertainment on sailing days and evening theatre. The state room cabins were excelent and were perfectly serviced by the cabin steward. The stand out service on the ship was the evening dining in the Trellis Restaurant. We were provided with a group table for 10 persons and were attended too excelently by a waiter, assistant waiter and sommellier every evening that we dined in the restuarant. The shore excursions were excellent with well trained guides in attendance. The shore excursion to Manta was not to the same standard as the other excursions. Unfortunately, what could have been a 5 star cruise and matching survey was really let down by the chaotic embarkation at San Antonio, Chile and the even more chaotic disembarkation at Port Lauderdale where most of the ship's passengers were kept in line for over 3.5 hours waiting for US Border control to allow entry. Read Less
Sail Date: February 2018
Passengers were not allowed to use the Constellation Lounge on sea days and some port days in the daylight hours. It was reserved by Park West to sell paintings. There were no other locations on the boat to sit in front and view the ... Read More
Passengers were not allowed to use the Constellation Lounge on sea days and some port days in the daylight hours. It was reserved by Park West to sell paintings. There were no other locations on the boat to sit in front and view the cruise, unless I went to sit on the Rooftop Terrace in the full sun and get a sunburn. The Captains Club Celebration was held in the dark on the Rooftop Terrace because Park West reserved the Constellation Lounge. The handicapped elevator had not been maintained for over 2 years. The elevator broke down when the staff tried to help my wife get down off the Rooftop Terrace. She was forced to use the stairs and injure her leg. This cause us to limit our tours and I was not able to attend the Rio Carnival Tour which was the main reason that I selected this cruise. When the handicapped elevator broke your staff sent for electricians to fix it. My wife asked for me to go to the show and save her a seat. After I was in the theater for 30 minutes I went to the 3rd Floor Customer Relations Desk to see if they could page my wife or call their staff on the Rooftop Terrace. They refused and asked me to fill out a Missing Person Report before they would get Security to look for her. Then they insisted for me to wait in my room with a Security Guard outside my door. After another 15 minutes I left my room and started searching the ship with the Security Guard running after me. We finally found her in the theater where she asked me to meet her. Her leg was giving her a lot of pain and we had to get a wheelchair for the trip. They refused to have the Ship's doctor look at her leg unless we paid for his services. They wanted to sell her pain medication. We have our own medications for most emergencies. Read Less
3 Helpful Votes
Sail Date: February 2018
We love Celebrity. Had an amazing back to back trip to Rio then Antarctica. We were so lucky with the weather going to Cape Horn, Antarctica and Falkland Islands. It was warmer than Scotland. The whole crew were just brilliant and the ... Read More
We love Celebrity. Had an amazing back to back trip to Rio then Antarctica. We were so lucky with the weather going to Cape Horn, Antarctica and Falkland Islands. It was warmer than Scotland. The whole crew were just brilliant and the captain was very visible and charming. He did a great job getting us to these places. We miss Hari making up our room and all the lovely staff who served us in Blu. Infinity is a great sized ship to be on. Great having the inside thermal pool when weather was cooler. Entertainment was great especially the ships showtime, loved the music, costumes and singing and dancing, beat we’ve seen on any ship. Infinity orchestra was superb, wouldn’t be the same without them. Worth every penny and more! Mickeylive was entertaining and informative always busy in the theatre. Guest artists also very good, variety from magic, instrumental and singing and comedy. We went every night. Waiters in Blu were so polite and attentive. Especially Edurdo, my husband says he’s the nicest waiter he’s ever come across . Rosibel greeting us always knew our name and cabin number, Igor in cellars bar was great at bar showmanship and made great cocktails. Cape Horn on catamaran and National Park was really interesting cruising Antarctica was amazing with mickeylive doing commentary about wild life. Even a rainbow. And luckily we got into Falkland Islands to the Battlefield tour. Very good guide then got shuttle to Gypsy Cove to see penguins.great day. Montevideo city tour was interesting as was our Tygre river cruise then to airport. We didn’t have to bother with cases till airport which was very convenient. Lovely guide Andriana? Have booked another cruise on The Edge which looks exciting for next year. Can’t wait. Read Less
16 Helpful Votes
Sail Date: January 2018
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we ... Read More
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we arrived in Ushuaia seven hours after the scheduled time. All tours were rushed and by the time we finished the tour all shops and museums were closed for the day. It was our intention to visit this far away place thoroughly and experience the life here. Then we were supposed to circle Cape Horn, but the ship just went a little north then turned around. When we got to Elephant Bay the ship was not able to get close to the shore because it did not have enough force. We did not stop in Port Stanley because of the weather and our next stop, Port Madryn, was canceled. We were on board for 12 days out of the 14-day cruise. This ship was working with only one propeller for a long time. Celebrity was well aware of this problem yet it chose not to disclose it so as not give the passengers the right to cancel the trip without penalties. It is still sailing north and back to Antartica without any plans to stop to fix the problem. Read Less
Sail Date: January 2018
Celebrity is our favorite cruise line. We had sailed on Infinity before and love the size of the ship. We were in Aqua Class on Deck 11 Aft. Boarding was a breeze, there was a glitch coming from Santiago to San Antonio. We lost about 2 ... Read More
Celebrity is our favorite cruise line. We had sailed on Infinity before and love the size of the ship. We were in Aqua Class on Deck 11 Aft. Boarding was a breeze, there was a glitch coming from Santiago to San Antonio. We lost about 2 hours due to transportation issues with Celebrity. We had select dining which was great for our needs. Our favorite locations on the ship, solarium, Blu Restaurant, Martini Bar(go Johannes), Casino and the buffet for lunch . Our favorite excursions, the museum tours and Penguin tour with lunch at the beautiful lodge. Our last night we took the ship tour of Tango and Dinner, outstanding! One of our best excursions was the boat trip to see the Comerans and sea lions with a bus trip to Tiera Del Fuego. Very exciting! We have already booked another cruise on Celebrity Summit for New England and Canada in the fall. Read Less
1 Helpful Vote
Sail Date: December 2017
After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity. ... Read More
After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity. Positives: Our cabin was comfortable. Our stateroom attendant was fabulous. The concierge was amazing and never failed to come through for us, despite how crazy the requests were. Main room dining was decent and the waitstaff did a great job. The onboard orchestra was fabulous, and the singers and dancers were friendly and approachable. The officers were also easily accessible and approachable. The Celebrity Life activities were amazing. MickeyLive and the Naturalist always had informative presentations. The port reviews were factual and avoided the pitches of other cruise lines. The Future Cruise team was knowledgeable and helpful and you never had to wait. Negatives: Internet: We prepaid for the internet and our login code was supposed to be delivered to our stateroom. It was not and the tech staff in the iLounge was condescending and rude when we asked for it. The internet seemed to crash almost every morning. The free sites (e.g. Celebrity.com) worked, but the authentication server on the ship was down and prevented normal internet use. Photo Shop: We made the mistake of purchasing the cruise video. The quality was awful and fully 20% was taken up with videos of people having their boarding photos taken. It was a total waste of the DVD, let alone the money we spent. Guest Relations: There were endless lines at guest relations. The folks working there were either poorly trained or unempowered to solve problems. Usually they forwarded issues on to others rather than solving them. This made the service times extremely slow for routine requests. Onboard video channels were low resolution and grainy. The food in the buffet was uninspired and repetitive. Since we also recently completed a 31 day cruise on the Holland America Noordam, it made comparisons. In general we found that the food on Holland America was more varied. Everyone seemed to be genuinely friendly and helpful. In room comment cards were collected daily and issues were acted on immediately and followed up on. Despite being on a back to back, entertainment was not repeated. On the other hand, the port information sessions were sales pitches. You had to make an appointment with the future cruise consultant several days in advance and she was absolutely worse than useless except for handing out brochures. Read Less
2 Helpful Votes
Sail Date: December 2017
Advance notice for vegetarian Indian food notice was given & everyday same food served with different vegetables Hard to chew ROTI(Indian Bread) No variety in Indian food, on other hand non-veg had lots of variety to choose from. ... Read More
Advance notice for vegetarian Indian food notice was given & everyday same food served with different vegetables Hard to chew ROTI(Indian Bread) No variety in Indian food, on other hand non-veg had lots of variety to choose from. Cabin crew are very good and so are the Ocean view & dinning area crew members, were very goo. And so are the entertainment.. one shore excursion we took was very good. Ship is very clean. Only problem we had was the Indian vegetarian food choice, even soup of the day was made with beef or chicken broth. Mr. Mickey Live had a great show & explanation for all the port. Our Cabin attendant Mr.Jose was very kind & helpful Mr. Benson at Ocean view dinning are was very good, one time we ask for yogurt & when we went to eat next day a day after he remember to bring yogurt to our table. Mr. ASAP & his assistants were very very good in main dinning area Read Less
7 Helpful Votes
Sail Date: March 2017
We chose this trip as part of an Enrichment Journey combined with an after cruise land package to Machu Picchu. As for the cruise portion of the trip. I read several reviews of the ship experience before I sat down to write this on. I ... Read More
We chose this trip as part of an Enrichment Journey combined with an after cruise land package to Machu Picchu. As for the cruise portion of the trip. I read several reviews of the ship experience before I sat down to write this on. I agree with most that the Infinity is an older ship. I do not agree at all that it is shabby and ill kept. Our suite, 9096, was spacious, clean, and meticulously attended to by Harold, our Butler, and Michael, our cabin steward. We would definitely ask for those two again. Sure, it could have used some updated furniture, but that is knit picking. The first night we had a vanity light out. It was fixed by the electrician in 15 minutes. Our only complaint about the cabin what the moving of deck chairs on the activities deck above. I would recommend some kind of sound deadening on refitting. Embarkation was a breeze. We arrived about 1pm and walked right on the ship. Debarkation was fine. No problem with bags and connections. There was some criticism of Celebrity staff cut backs. I did not experience that in any part of the cruise. The food, overall, was excellent. We did not eat at all at Trellis, opting for Blue, Qsine, tuscan Grill, and Luminae. The food and service at all locations were excellent, especially the meals we had at Qsine and Tuscan Grill.The food choices at Luminae were somewhat limited. The food at Oceanview was overall very good. Bar service from Geonina was terrific. Her smiling face and great demeanor were a welcome every afternoon. One of the real highlights of the cruise was the service and graciousness offered by the staff at Michael's club headed by Eric, the manager. Eric should immediately be recommended for promotion. In all of our 25 cruises, he is the best customer service person we have ever encountered. Another highlight was having Mickey Live and his beautiful and charming wife and daughter on the ship. Mickey gave us unique perspectives on each and every magnificent port of call, plus entertaining and informative updates on the Glaciers and travel route. We took all ships tours this time and weren't disappointed by any of them. Particularly out standing were tours of Montevideo, Port Madryn and the incredible trekking at Puerto Monte. These were very strenuous, but rewarded our efforts with sights and sounds that we would have never otherwise experienced. Congratulations the Celebrity for upgrading their tours. They are expensive, but this is not a cruise to try to save a few dollars. There is too much to see and do and experience. Now for a few recommended changes 1. The buffet tables are too deep, causing guests to have to lean over too far to get some selections. This causes potential health issues. 2. The premium drink package needs to include more choices, particularly with white wines. This is especially true at the service bars. 3. The Issue with getiing back on the ship at Puerto Montte needs to be addressed. This is one place Eric really shined by coming to the aid of his guests. Great effort Eric! 4. The above mentioned noise on the activities deck. All other aspects of the ship such as the Gym, shows, and Bar singers were very good, but that is not why we came. If that is what you value most, this cruise is probably not for you. As you can see from this review, I valued the new friends we made, the universally excellent service from the staff, and the sights we saw that we may never see again above all else. Well done! Read Less
1 Helpful Vote
Sail Date: February 2017
We wanted to go to go to the Rio Carnival, which this cruise was focussed around, and also the Iguazu Falls which we were able to add on as an extra at the end of the cruise. These two locations did not disappoint. We should point out ... Read More
We wanted to go to go to the Rio Carnival, which this cruise was focussed around, and also the Iguazu Falls which we were able to add on as an extra at the end of the cruise. These two locations did not disappoint. We should point out however that the Ships Excursion to the Carnival (particularly for a box seat) is extremely expensive and so we booked wth the Carnival organisers directly over the internet, collecting the tickets on arrival in Rio, all of which proved quite easy to do and saved a significant sum of money. We were also surprised by how nice Buenos Aries was, to us it had a very European feel. The two island excursions, Ilhabela and Buzios were only OK and served just to "pad out" the cruise. Montevideo and Punta del Este were good excursions. The tour excursion in Rio was very good however, covering all the main spots such as Christ the Redeemer, Sugar Loaf etc. and the guide here was very informative. Dining in the main restaurant was excellent and service there was very good. The Sommelier looked after us very well and the quality of the wine was very good. The ship lacked some sun deck areas with shade and we were on occasions concerned at the soot coming from the funnel when we were in the cinema area at the aft of the ship. Read Less
2 Helpful Votes
Sail Date: January 2017
Overall this was a satisfactory experience. The ship is tired and looks it's age in most areas. The crew are wonderful, friendly and helpful The comfort levels are acceptable but the threat of Norovirus hung over us for most of the ... Read More
Overall this was a satisfactory experience. The ship is tired and looks it's age in most areas. The crew are wonderful, friendly and helpful The comfort levels are acceptable but the threat of Norovirus hung over us for most of the cruise. I believe that the previous cruise had been affected and the cleaning ongoing for most of our voyage was spectacular and apparently effective This was our 13th cruise and our 3rd with Celebrity. Notwithstanding the involvement with Royal Caribbean, Celebrity offers a middle of the road experience it is not a market leader nor is it a high flier. It is a reliable offering and we have not been disappointed The ports of call on this cruise are a mixed bunch with examples of wonderful and horrid both apparent But this is not a wealthy urban part of the world and once away from the major cities life is fairly simple Read Less
6 Helpful Votes
Sail Date: January 2017
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ... Read More
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ever. What we didn’t like is: 1. Price paid for the cruise was very high for what we received. 2. Cabins were very small. 3. Options included as part of the cabin package did not mean anything to Celebrity as they had excuses not to comply with some of them, Eg. Priority boarding, reliable internet, use of public rooms occupied by a large private group on a daily basis. 4. Celebrity personnel in-charge were not very accommodating with the passengers and preferred to be at a distance rather than being part of the cruise. Eg. if a passenger was in need of help they would try to get you to go to someone else and the problem would not be solved. 5. Purchased a special dinning package to find that the food and service at the main restaurant Trellis was superior to the Tuscan restaurant. What we liked the best: 1. Room up keep service 2. Dining and bar service 3. Food at the Trellis and Blue. Overall I would have to read many reviews before I would consider going on another Celebrity cruise. Read Less
8 Helpful Votes
Sail Date: January 2017
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to ... Read More
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to pay for an upgrade to a suite! The food as well as the service wass excellent and the dinner menu changes daily--unlike the specialty restaurants.. The only negative regarding the cruise itself was the boarding process. Actually, there was no process--only disorganized chaos! Worse than encountered on previous cruises including our Celebrit cruises. Our cabin was spacious and both John, the butler, & the bus boy were at our beck and call. We thought the nightly shows were as good as any we've seen. Our ritual immediately became early show followed by dinner at Luminae. With regard to the Celebrity shore excursions we took, I thought they were only fair. There were too many people in the groups, the guides for the three we took had relatively heavy accents that were difficult to understand for Americans, and were somewhat overpriced. We fared better by arranging our own tours--smaller groups, easier to understand guides, and lesser costs--significantly in 2 of the three excursions I arranged--one of which was through the same local provider. Read Less
34 Helpful Votes
Sail Date: March 2016
We are not so-called 'veteran' cruisers. This is our fourth trip, and the first aboard Celebrity. Before we booked this cruise - from Valparaiso, Chile through the Canal to Miami, I read a number of the Cruise Critic reviews of ... Read More
We are not so-called 'veteran' cruisers. This is our fourth trip, and the first aboard Celebrity. Before we booked this cruise - from Valparaiso, Chile through the Canal to Miami, I read a number of the Cruise Critic reviews of Celebrity and of the Infinity. And, I'm confused. Some have been very enthusiastic, but a fair number have been critical of the Infinity experience --- and our cruise was a delight. I've read that some felt the ship was not in good shape after it's renovation lay-up last fall. We found the ship spotless - on the decks, the pool area, the dining rooms/buffets, the cabins - everywhere we went! A number have been critical of the cabins. Ours was a delight. Granted we were in 'ocean view' on deck 2, and you'd think we might have something to criticize. But, our cabin was spotless, efficiently laid-out, easy to get around in, and our attendants did a great job and always responded to our needs. We found the entertainment very good, both in the theater and in the other venues throughout the ship. We did NOT find that the ship appeared 'crowded' as mentioned in some reviews. There were a lot of folks around the pools, but we always found a spot. The food was good! In the Ocean View grill/buffet, in Trellis dining room, in the Tuscan Grille (altho they need to be more Italian cuisine driven-rather than steakhouse driven) and at the pool grill. The staff throughout the ship was efficient, pleasant, helpful and always responded quickly to our requests. One criticism I do have is that the ship's shore excursions are usually over-priced (common to all cruise lines) and we booked several excursions - 'off-ship' which were great and cheaper. And, as a part of that... Celebrity has to find another port in Ecuador other than Manta, which we felt was a very disappointing stop. But...we found a number of fellow passengers who have sailed a dozen or more cruises and who have sailed with Celebrity before. They have all been very happy with that experience. And, so are we! The ship with 2-thousand passengers (and we sailed full) was a perfect size and a perfect experience. So, I'm still confused by some of the comments. But, we would sail on the Infinity again, in a heart-beat! Read Less
10 Helpful Votes
Sail Date: January 2016
As is true with most 3-5 star lines, this cruise was a mixed bag, mostly good. Start with entry, long line at 12 pm with no differentiation after a half hour we go around the corner and things go smoother, concierge benefits and we ... Read More
As is true with most 3-5 star lines, this cruise was a mixed bag, mostly good. Start with entry, long line at 12 pm with no differentiation after a half hour we go around the corner and things go smoother, concierge benefits and we move quickly and efficiently thru lines... B+ Cabin was good not great (c2)... Unfortunately unlike 75 percent on our floor, the upgrade fairy did not visit, we got what we paid for so no whining. B+ Quine...fantastic a- Tuscan grill ... Bad meat quality, like a bad sizzler (never again)..when informed they didn't even apologize f or worse. Entertainment...cheesy vegas but I've seen worse Cruise director activities...pleasantly good although match activity to time would be a plus Shore excursion...they haven't been to Brazil for 8 years and that was their excuse for everything Dont show up...c above Bad excursion...c above Poorly represented .... C above Bad attitude by staff... C above We had 4 excursions canceled by them in 7 days...not sure that we've had 4 excursions in 200 days of cruising. BAD BAD BAD! Better buffet food than most especially made to order stations Outstanding crew overall even with an undercurrent of management harassment. Took it for the itinerary and it was well worth it. Read Less
Sail Date: March 2015
We were on the Infinity on March 1st until March 29th, 2015. Had I not known the name of the Cruise Line I would have never, ever thought I was on the Infinity. I found the entertainment at night boring. So much so, that we would go ... Read More
We were on the Infinity on March 1st until March 29th, 2015. Had I not known the name of the Cruise Line I would have never, ever thought I was on the Infinity. I found the entertainment at night boring. So much so, that we would go to the shows and walk out due to boredom. I didn't find any activity that I could participate in. If you do not like trivia or dancing, you truly don't have much to pick from. The speakers were interesting in discussing the Panama Canal which was part of our route. On of the speakers was so into himself that he spent the first 30 minutes talking about himself. The service provided for our cabin was excellent. There was an assistant housekeeper who was Greek that was always seen walking around and checking his staff. He was very friendly and personable. The dining service was good but not all the time. The Elite breakfast service was only good if you arrived in the first 30 minutes. However, after that, it would get crowded and the staff were extremely disorganized. It appeared to many of us that the staff did not have assigned tables or even a clear work flow. If someone came to a table that was already serviced, then they would not get any service at all because it would appear that no one noticed them. This became a problem because unlike a typical restaurant, people did join tables constantly that already had others that were waited on. Elite breakfast was a very social gathering.... The Officers were not at all friendly or available. I had an incident in the pool that I reported immediately. Needless to say, no one contacted me after this horrific incident. I finally wrote a letter and 5 days after the incident, I was contacted by the Environmental Officer. We met at 9:00 AM and the first thing he stated was, "I am in a hurry." Food: the Food and Beverage Director was seen often checking on things but this certainty never improved anything. I had the Jerk Chicken with the black beans, rice and pineapple. Note: I had this meal previously on the Century. Well, the chicken was dried and had no flavor. The rice was cold and also lacked flavor. I wrote a note to the Executive Chef and to the F&B Director. Well, it was of no use. When they served it again, the meal had not improved one bit. Meals were often repeated and it got to to point that there wasn't much, in my opinion, to select from. In other cruises, my back up was the fruits and vegetables. Rarely was there bananas on board, or nice apples. The pineapple, mangoes were not ripe enough to eat. The sliced oranges at breakfast were always at room temperature. I mentioned this to the Executive Chef but it was never corrected. I will say that I was able to eat plums towards the end of the cruise and that truly was a blessing. I will also add that after being on the ship for 28 days, both my husband and I lost weight because the food was not inspiring. We ate at the Specialty Restaurant USS United States. The service was good...not great. The lobster was tasteless (as if the sauce on top was suppose to make up for it). My mashed potatoes came out cold. When I asked to warm them up, they return in the same state they were before. I asked for the strawberries and ice cream without the crepe. They told me they could not do it. (Poor service). The dessert ended up being a crepe that weighed about 4 ounces with a very small scoop of ice cream inside and very few berries on top. A very inexpensive dessert. I never ate the crepe....it was way too heavy. I found the restaurant to not have value for what one pays. I sent a note to the Guest Service Manager and she never responded. The ports were very boring for the price we paid for the cruise. Not going to Lima was an insult. I also thought that we were not compensated enough for not being able to go there. I probably would have never booked this cruise had I known that it was not going to Lima. I also lost $90 in an outside tour that I booked. However, Celebrity didn't care about that since it wasn't one of their tours. I will add that the personnel in the Canyon Ranch spa were fantastic. The gym had plenty of machines and it was well maintained. In Summary, if you want to take a cruise around the horn and then up through the Panama Canal, I wouldn't recommend the Infinity as it doesn't provide the "Luxury" vacation one has enjoyed with Celebrity. Read Less
2 Helpful Votes
Sail Date: March 2015
We have travelled on Celebrity many times and are elite status. On this cruise we booked a suite but were disappointed with the administration on board. We did not get the welcome letter therefore missing out on the early cruise ... Read More
We have travelled on Celebrity many times and are elite status. On this cruise we booked a suite but were disappointed with the administration on board. We did not get the welcome letter therefore missing out on the early cruise 'elite' functions and had to go to guest relations and ask on day 3. We also attended the officers afternoon tea to be told it had been cancelled and we would be notified of the new time and they even took our cabin number. We were not told and missed that event as well. The suite needed maintenance (in particular the shower head) and eventually was seen to. We were anytime dining and on more than one occasion when arriving on time had to wait and on another two occasions we were taken to tables which were not ready so had to stand in the dining room while it was sorted out. The cruise was good and the ports interesting and of course the Panama Canal was our primary reason for selecting this cruise. The food was up to the usual high Celebrity standard both in the dining area and the specialty restaurants. Our feeling was a general decline in the standard even down to trivial things like no bedtime chocolates. Read Less
1 Helpful Vote
Sail Date: March 2015
First the positive parts of the cruise experience, our first with Celebrity. Esperanza, cruise director and her staff were very good as were the shows. We particularly liked the UK singers and dancers and Karen Grainger, ... Read More
First the positive parts of the cruise experience, our first with Celebrity. Esperanza, cruise director and her staff were very good as were the shows. We particularly liked the UK singers and dancers and Karen Grainger, singer/impressionist from Canada. The tours were largely well organised and the highlight for us were the Penguins at Punta Tombo and the Tierra del Fuego national park and return trip on the catamaran. Mickey Live and Dr Dean kept us well informed about the different ports of call and wildlife etc. going around Cape Horn and through the Panama Canal wre just great.Our cabin steward was excellent and always keen to please. Staff seemed unhappy in F&B areas of ship which we put down to poor management. The Ocean View cafe was no match for the Windjammer on RCL ships. Cold food was served on hot plates and lukewarm food on cold plates! When we complained the supervisor agreed but nothing changed. Scrambled egg at breakfast was very unappetising and pizza variety was poor (we don't do pizzas without cheese! My wife is lactose intolerant). Smoked salmon was poorly presented with dark meat not trimmed out. Why no plate warmers and why were Bain Marie's not at correct temps? Trellis restaurant had good service on first 2 weeks where we shared table with 6 others. My Time dining in second 2 weeks ranged from excellent to appalling service and food was very average. Walked out on last night as waited 30 mins for desert. Chef had forgotten to cook apples for Apple turnover! Medical staff excellent as I suffered from flu and bronchitis in second week-lots of guests suffered with hacking coughs. Hygiene standards improved on third week after thorough decontamination at Valparaiso and all library books removed without explanation and no linen towels offered in public restrooms. Having enjoyed 9 excellent cruises with RCL ships this was a major disappointment. We expected higher standards and will certainly not br travelling again with Celebrity based on this experience. Read Less
1 Helpful Vote
Sail Date: February 2015
Overall Impressions- A very good itinerary on a very good ship. we have been on Infinity several times and she has been well maintained. Service levels were very good in all bars and dining facilities. Cabin was excellent and we had ... Read More
Overall Impressions- A very good itinerary on a very good ship. we have been on Infinity several times and she has been well maintained. Service levels were very good in all bars and dining facilities. Cabin was excellent and we had the advantage of getting an excellent price. Spent 3 days in BA pre cruise even tho we have been there several times. It is a fascinating city that I never tire of. We were hampered on this cruise because both of us got a very violent flu. Heather says she got it from someone who sneezed in the elevator and did not bother to cover it. Naturally I got it several days later. Both felt very weak for much of the cruise but still very much enjoyed the drive by of Antarctica which is why we dis the cruise in the first place. Buenos Aires- Transfer to the ship-Take a taxi. The ride to the ship cost us about $4. from the Hotel Gran Buenos Aires. On the return the taxis outside the cruise terminal were asking a firm $20. We walked across the street and hailed a street cab and the cost was $5.00 with a tip. Hotel as mentioned we stayed in the Gran Hotel Buenos Aires on both the departure and return. We have used this well located hotel several times in the past and have always received great service(very late check outs, early check ins, great concierge service and a really good breakfast buffet included in the room price of approximately $80 per night double) Hotel is located less than two blocks from Florida Street which is the main shopping promenade. If shopping for leather use some of the shops on Avenida Alvear(hotel street) as they are cheaper than Florida street but just a s reputable. Leather is a great bargain. Always plan on spending at least 3 days in Buenos Aires. Tango Shows and Estancia visit are must dos. Ushaiia- By the time we reached Ushahia we we both not feeling well so just walked around the center of town. Found it to be pricy but had lots of interesting architecture. Falklands- Had been before and still not feeling well so again just wandered around town, Fortunately we had been there twice before. It is interesting to me because the people are friendly and quite willing to stop and have a discussion about the Island Medical Facility. Because of my Flu I eventually went to the Medical centre where for the usual fee I received excellent service in a timely manner from the Ships South African doctor. He did a very good check up and spent sufficient time with me to get me sorted out. Read Less
3 Helpful Votes
Sail Date: February 2015
We selected that cruise both for its itinerary and its price and we were not disappointed ! Embarkation was fast and efficient in Buenos Aires . We got at the terminal at 11.00 hrs and at noon we were sitting at the back of the ship ! Our ... Read More
We selected that cruise both for its itinerary and its price and we were not disappointed ! Embarkation was fast and efficient in Buenos Aires . We got at the terminal at 11.00 hrs and at noon we were sitting at the back of the ship ! Our cabin was available at 15.00 hrs and we had met our steward before the safety drill ! We were scheduled for dinner at the second seating ( 20h30) which we thought at first to be too late , but after meeting our new table mates , we decided to stick to this schedule . We really enjoyed everything at the dining room : the food , the service , the company and the atmosphere . In fact it did reconcile us with Celebrity after a bad experience on the Constellation in 2013 . Lunch at the buffet was not as good , more on the average side compared with other cruise lines . What we did appreciate though was the seating room available , even when everyone was sitting inside due to the cold weather . Our cabin on the 9th floor was very comfortable , surprisingly quiet even if we were located just under the buffet and the temperature inside was well controlled even if we had to switch from AC to heating on the ship ! I am very sensible to dryness and I never experienced any problem during the cruise . Entertainment was great on all aspects : the shows were excellent , activities on board were interesting and the seminars given by Milos and Mike were among the best I have seen in 35 cruises . Milos particularly was both instructive and hilarious and I even rewatched some of his presentations on TV ! The Wine Cellars bar also offered some interesting wine tasting activities which seemed to be appropriate when in Argentina ! The ports of call were interesting and so were the days at sea . We were able to spend a lot of time close to Cape Horn , Paradise Bay was fantastic and even though we would have liked to get closer to Elephant Island to have a good look at the glaciers , we were gratified with a close view of 2 huge icebergs at the end of the afternoon . This viewing was always complemented by observations from Milos and Mike. Disembarkation was also very smooth , the only irritant there was the huge fare for taxis going anywhere ( $20 US for a 1mile ride !!) Overall we had a cruise where all our expectations were met !   Read Less
1 Helpful Vote
Sail Date: February 2015
Quick overview, then lots of detail! We flew to Buenos Aires arriving early Friday morning. Settled in, walked around the central city. Had a fabulous dinner. Saturday morning we had a private guided tour, then spent time on our own in the ... Read More
Quick overview, then lots of detail! We flew to Buenos Aires arriving early Friday morning. Settled in, walked around the central city. Had a fabulous dinner. Saturday morning we had a private guided tour, then spent time on our own in the artists' street market and walking in the shopping district. Late evening we went to a traditional typical tango-dance-and-dinner show. Sunday our tour guide picked us up and dropped us at the pier. Quick and easy embarkation. Sea days, then Ushuaia where we had arranged a private Walk With The Penguins. Super! Relatively mild crossing of Drake's passage followed by a drive-by of Antarctica. Icebergs, glaciers, wildlife... Couldn't ask for more. Back across Drake's to Port Stanley; the previously arranged Estancia Tours trip to Volunteer Point was utterly fantastic. Back aboard, across to Puerto Madryn. Ship's tour to Punto Tombo was ok. On to Montevideo where we went with other CCers to Colonia; a pleasant day. Next day early arrival in BA. Smooth disembarkation, our guide there to drive us to the local airport where we caught the plane for Iguazu Falls. Spent Sunday afternoon on our own, Monday on a guided small-group tour of the Argentine side, Tuesday on our own in the town, Wednesday morning a guided small-group tour of the Brazilian side. Mid-afternoon pickup, airport, flight to BA. Thursday on our own until our pickup at 5:00pm for a trip to the airport and an uneventful trip back home. I am ready to go do it again. And now for the details! We booked this cruise less than 2 months prior to sail-away and did not have a lot of time to research and plan all of the details. Cruise Critic helped a great deal! Good answers on questions about cabin selection etc. I think it was here I found mention of an Argentine travel group, Say Hueque. I checked them out, they had glowing reviews on Trip Advisor and other spots, so I dug further. They offered a six-day package which includes time in Buenos Aires and an Iguazu Falls excursion. I contacted them via email and phone, and we negotiated a custom package which allowed for their help before the cruise, more afterwards. Worked like a charm. Highly recommended. So we arrived in BA early Friday morning, 2 days before embarkation. Say Hueque driver waiting for us, took us to our hotel (Patios de San Telmo), a nice place on the northern edge of the San Telmo district. Our go-to lady from the agency was there a few minutes later and we spent half an hour going over their plans for us, making some adjustments. Then after unpacking and settling in, we spent the rest of the day on our own, walking in the central city; lunch at a sidewalk cafe (empanadas! Love them!) etc. Friday evening we walked to La Cabaña restaurant, a place where I had had a great steak dinner 45 years ago. Location has changed, quality has not. A long walk back to the hotel via Plaza San Martin, Casa Rosada, Ave. Florida... Saturday morning a Say Hueque driver and guide showed up (exactly on time, which was true of everything they did for us) and we went for a tour of BA with emphasis on some aspects we had requested (extra time in La Boca, at the Recoleta cemetery, etc.) They left us at a restaurant near the cemetery; following lunch we browsed and shopped at the artists' market, then leisurely walked back to the hotel. Late evening (10:30 or so) our transport came and took us to a tango show at ESQUINA CARLOS GARDEL (they hadn't been able to get us in for the early sitting, which was fine with us). Good dinner, ok show. Sunday morning we packed up, then walked through the San Telmo Sunday street market. A driver picked us up at 11:00, dropped us at the pier. We were onboard, sipping wine at the Mast Bar, by 12:15. No, we don't have special privileges, no Suites status, nothing. First time on Celebrity actually. The embarkation was just very smooth despite all of the horror stories I had read here about chaos and madness at the port in BA. There were three other ships leaving at about the same time as we did, and it was still handled well. We were in our cabin by about 1:00 and settled in for a delightful cruise. The Concierge Cabin was comfortable, plenty of storage space. The desk could have given me a bit more space for my laptop and other gear, but I made do. Food: We mostly ate in the MDR, 8:30 sitting; food was good. I never ordered from the fall-back menu, always from Today's menu. Always at least one good-looking option, usually two or three. We had attentive service from the waiter, his assistant, and the wine guy. And wonderful conversations with the other two couples at our table. Formal nights were appropriately formal; not a t-shirt in sight. One dinner in the S.S. United States specialty restaurant. Excellent ambiance, food, and service. One dinner at Q'sine. Food was good, interesting experience worth doing one time but I wouldn't do it again as a couple. It is like a Tapas restaurant, with small plates so one can sample many things. But the "small" plate servings were too large and with only two of us we could only sample 3-4 dishes before we were full. I would like to be there with a group of 6-8 people. Enlightenment: We attended most if not all of the presentations by MickeyLive and Milos. They provided very different but both very useful perspectives on the locations we visited, the people, the wildlife, the geology, climate, history, etc. And they both provided great commentary from the Constellation Lounge and/or the bridge when we were going around Cape Horn, passing among whales etc. around Antarctica. They really helped bring the cruise alive. - Miscellaneous other comments - Entertainment: talented people, probably would have been enjoyable to watch except that the volume level was way too high in every venue on the ship. Quiet drink in the evening in the Rendezvous Bar? Forget it - music too loud to be able to carry on a conversation. Made the mistake of passing through there on the way to dinner a couple of times and it was literally a pain in my ears. Early on I talked to the activities director but she and her cohort seemed to think that screaming and shouting in shrill voices was the proper way to inspire enthusiasm in whatever it was they were promoting. Whether on stage in a music venue or in the theater introducing the captain and crew. For me, not so much. So, we didn't see any of the shows after the first nigh when they had a Revue of sorts. Or spend much time around the live music. Laundry: a few shirts, a pair of slacks, a few of my wife's things. Done promptly and well. A typical clothes line in the shower which we made good use of. Cabin attendent: there when we needed her, out of the way the rest of the time. We had her empty out the mini-bar so that we had that space for my wife's wine - no problem. Drinks package: we had the standard package as part of a 1-2-3 deal, upgraded to Premium once onboard. I don't know that we needed to but it simplified decision making - we didn't ever have to wonder whether whatever we wanted to order was part of the Package or going to cost extra. Flowers, fruit etc: I had pre-ordered a bouquet of flowers for my wife as an early Valentine's gift. They were in the cabin when we arrived, they were beautiful, and many of the flowers were nicely presentable for the entire two weeks. I never noticed if there were other flowers around. We had fruit on the table, I never paid much attention to that either though I think my wife did occasionally have an apple or two. Internet access: we bought the full package. Access was often slow, once or twice we had no access for a few hours. But in general we were able to do enough links to email and news servers to be able to feel connected. News: 'Twas a pleasant surprise to find the daily news downloaded and printed for us, with US, Canadian, Australian, UK, and German versions available. Along with the more usual crossword and Sudoku puzzles for those addicted to that pastime. Captain's Updates: There are speakers in the cabin which provide the option of listening in the cabin to the daily noon-time update from the Captain, no need to step into the hall, balancing on one foot while the other leg is stuck in the door to keep you from being locked out... These speakers have been deactivated. According to our Attendant, it was because kids would play with the volume switch and annoy their parents and neighboring guests. Maybe instead they should try to keep misbehaving kids off the ship? Or just raise the switch high enough that young kids can't easily mess with it. While in the Antarctic waters and a few other spots. Milos or MickeyLive would do commentary over the Captain's system. Which we couldn't hear from our balcony because the system was deactivated; the only option was the sound from Ch 15 on the TV which does not have nearly the volume necessary. Weather: we had good weather throughout. Minor rocking and rolling while in the Drake's Passage, no big deal. Warm enough to sun/swim at first, quickly getting cooler. In the 60-70° F range in Ushuaia and again in the Falklands, in the 30's while around Antarctica. Only a trace of snow, enough for a few snowballs. Disembarkation: Handled well. No problem getting off in time to meet up with private (i.e., non-ship, non-priority) excursions neither when docked nor in the Falklands where we tendered. We just needed to follow their instructions, go to the center of the Emporium packed and ready to go, and wait our turn. We were off on the first tender. I understand another group, organized by a CC member for the Volunteer Point trip, chose to gather at their own meeting spot first. They were on the 2nd or 3rd tender (but they were all together). In BA we had arranged for a 9:30 pick-up to take us to the local airport for our flight to Iguazu. Talked with guest services, they recommended and provided us with a 8:30 departure, Group 18. We had retrieved our luggage and gone through the minimal formalities and were sipping coffee at a street side cafe, waiting for our driver, by 9:05. Smooth and easy. We swung by our hotel in San Telmo and dropped off the suitcases with our Antarctica clothes, then to the local airport. After the cruise we flew to Iguazu, stayed in a jungle lodge, La Aldea de la Selva, right on the boundary between the National Park and the town. Just hung around the hotel pool that Sunday afternoon. Monday we spent the day on a group tour Say Hueque had arranged for us, all on the Argentine side of the falls. Tuesday we were on our own. I had visited 45 years ago, a good visit to Iguazu was my #2 priority for this trip, and Tuesday was my back-up day in case the weather was bad on Monday. But no issue, so Tuesday we wandered through the town of Iguazu, bought a few handicrafts, then sat by the pool and read, caught up on email, edited some photos... Wednesday morning was a half-day tour of the Brazilian side of the Falls. Back to the hotel for lunch, then we were picked up to go to the airport. Smooth flight back to BA, a ride back to the hotel which took about 3 times longer than it should have because of the ongoing demonstrations stemming from the murder of prosecutor Nisman. Checked in, then walked around 'til we found an interesting looking restaurant in the neighborhood. Thursday we went shopping, including quite a bit of time around Plaza San Martin and on Ave. Florida. Lunch at a cafe on the Plaza. Our Say Hueque go-to lady came by the hotel late afternoon to bid us farewell, then their driver took us to the airport for our evening flight back to the Sates. Read Less
Sail Date: January 2015
First, we had a basic inside room on deck 2. I like sleeping in the dark. The room, although small, had plenty of storage spaces and was very clean. It did not looked worn at all. We appreciated the slightly larger sized shower and the ... Read More
First, we had a basic inside room on deck 2. I like sleeping in the dark. The room, although small, had plenty of storage spaces and was very clean. It did not looked worn at all. We appreciated the slightly larger sized shower and the handheld shower head. We kept finding little nooks to store our stuff. The bed was a little hard for me, but otherwise comfortable. There is a 2 drawer night table by each twin bed. The ship itself is in good repair and kept clean and tidy. Our cabin attendants and our dining room waiters were very nice and very efficient. Almost everyone on board was friendly and helpful. I never noticed anything worn. The windows could have been kept cleaner. They were so dirty at times, you couldn't see anything from them. Our biggest disappointments were the food and the entertainment. If you like herbal tea, bring your own. They only had peppermint and that could be hard to find. The tea and coffee were generally lousy. The food was disappointing. There was nothing from the local region, salads were not all that fresh, the food was mostly heavy and starchy with large portions of meat and very few vegetables. The vegetarian options in the dining room usually had no protein in it. The bread was very good and the bread sticks were a big hit at our table. The cafeteria was a pain. The hours were very limited and it was often hard to find a table. The servers and waiters were a mixed bag. We spoke to several wonderful people, but several of them were not so friendly and not helpful. The cafeteria food was bland and not great. Some added herbs would have been nice. The best thing I ate there was from the pasta station which I found had pesto sauce and extra garlic. While the pasta was not cooked to order, it was warmed in water and was not mushy. The fresh fruit (honeydew, cantaloupe, pineapple, and watermelon) were nice for the first 10 days. I don't understand why they didn't have drink stations around the ship where you could get water, tea, or coffee. I was sick of going to the cafeteria to get something to drink. No wonder it was so crowded all the time. The entertainment was often so boring, I brought a book to read. There were a couple highlights. Milos Radakovich, the Naturalist was funny and informative at the same time. He spoke on many different topics and we did not miss one of his lectures. Also, the Pampas Devils, a sophisticated dance foursome were amazing and had a great show. But mostly, everything else was pretty boring. A lot of the entertainment on board was geared toward making Celebrity extra money, like Bingo games that were almost impossible to win. The movies were played at 10pm -- too late for us early risers. On sea days there was rarely anything interesting to do in the afternoon. We tried using the concierge who has a desk in the tiny library. He was not there during his limited hours and when we asked for him to be called, he was very unfriendly when he finally arrived and very very unhelpful. The itinerary is interesting although the Magellan Straits and the fjords were not as pretty as I expected. They're big hills covered with trees that all look alike. We also had a lot of fog, so that didn't help. Punta Tomba near Puerto Madryn, Argentina was our best excursion. There were still fluffy grey baby penguins that were just starting to get their adult feathers in places. There are thousands of Magellan penguins as far as the eye could see and you are very close to many of them. Stay away from the Otway Penguins excursion which is a big rip-off. There are almost no penguins there.   Read Less
3 Helpful Votes
Sail Date: January 2015
Friends who might be taking the Valparaiso to BA cruise asked me for my notes and suggestions. We left Valparaiso January 18, 2015 on Celebrity Infinity South American Trip: Here are some of my thoughts regarding our trip: * * Find the ... Read More
Friends who might be taking the Valparaiso to BA cruise asked me for my notes and suggestions. We left Valparaiso January 18, 2015 on Celebrity Infinity South American Trip: Here are some of my thoughts regarding our trip: * * Find the thread on Cruise Critic for your cruise. Passengers on your trip will be putting together private tours and have lots of information on reciprocity fees and visas if needed. See what Merrell and Alan have to say – they were great! the January 18, 2015 thread. If you think you want to take a future Celebrity Cruise, research it in advance and go to the Future Cruises area on the ship at the start of the cruise to get prices and promotions. 1. BEYOND THE PODIUM!!!!! Absolutely go to Mickey Live’s talks in Celebrity Theater. Beyond the Podium began on the first full sea day on the ship. His input and information will totally enhance your experience on this trip. Do NOT miss it! BEYOND THE PODIUM Snap Shot Rally – find out about and do this! Also BEYOND THE PODIUM with Milos is great. AND Mickey’s wife Jelena is also full of information. 2. The ILearn Classes about Ipad, Iphone etc. were fabulous. On most sea days. They were free. They were popular so get there early! 3. Penguins- MUCH IN ADVANCE – check the Piratour in Ushuaia. The experience is phenomenal. They only allow 20 people per group and 5 groups a day to go to this special island where we saw King, Gentoo, and Magellan penguins. Only 1 or 2 of their times will work with the ship schedule. Our guide was incredibly good! Check them out on line AND find out about their cancellation policy as ships do not always make it into port in Ushuaia. Celebrity was able to dock, but the Princess ship did not. Your backup to see penguins is to go to Tombo out of Puerto Madryn. See below Ushuaia. 4. Clothing: It was COLD on deck when on the water – even near Valparaiso. We had beautiful weather – but I wore a polartec jacket at least 10 of the days of the cruise. You need a totally waterproof jacket (with a hood), gloves, baseliner (silk undershirt) and long sleeve shirts. I never used my linen pants nor my sleeveless linen tops. Windy and cool/cold on deck until Punta Del Este. 5. Flights: we flew LAN non-stop from Miami to Santiago and returned home from BA to Sao Paulo to Miami on TAM. BOTH airlines were great. They have a nice Business Class Lounge at Miami Airport., BA airport and Sao Paulo. Santiago/Valparaiso Pre-cruise: I WOULD ONLY GO IN 1 OR 2 DAYS EARLY and investigate STAYING IN VINA DEL MAR. We were 3 couples and we had a guide pick us up at airport, give a walking tour of old Santiago, stop at Emiliana Organic Vineyard (our favorite was the COYAM). Michael then took us to our hotels in Valparaiso. The next day he picked us up and we went down the coast to Quintay and ate at Miramar restaurant. Fresh fish was great. We wanted to go to Neruda’s house, but it was too crowded. We stopped at Casa Bosque Vineyard in Casablanca Valley for a tasting, we toured Vina Del Mar, had dinner at La Concepcion in Valparaiso sitting at a 2nd floor table overlooking the view. The next day Michael gave us a walking tour of Valparaiso then shuttled us and our bags to the port for check-in for the cruise. Our impressions were that Santiago and Valparaiso are not exceptionally safe, not easy to walk around at night, and we would have been happy with our visit to the Casablanca Valley and a brief tour of the cities – could easily happen on arrival day of the flight and the next day before boarding the ship. Only 1 hotel night in the area. Check out Merrell’s tour from airport to ship on the January 18, 2015 thread. We had a terrible experience at Gran Hotel Gervasoni in Valpo. 6. Shore Excursions: check out the January 18, 2015 Cruise Critic thread for posts from Princess Lucy - Merrell put together tours and you could read what she and her groups did which were not ship tours. Sunday January 18, boarding the ship Valparaiso: Concierge and Elite lines were longer than regular checkin. Luggage was slow to be delivered to the room. Over 2 hours for Concierge. Monday January 19 at sea. SHOW: Broadway was really good – singers and dancers –“Stars of the Infinity- one of the best of the entire trip. There were Tango Dancers teaching the tango during the day. Do not miss Mickey Live. Andres has a fun Aerobics around the pool. I found the Fitness Center classes to be very crowded, the space very small, and they charged for Zumba, Yoga and several others. Tuesday January 20 Puerto Montt Chile. We went with 2 other couples on a “tours by locals “ see their website- to Frutillar, Puerto Varas and Puerto Montt. It was OK. Better choice would have been Puerto Montt, Puerto Varas, Petrohue Falls, Osorno Volcano in the National Park. Wednesday January 21 Cruise the Fjords - remember I Learn classes and Mickey Live on the sea days.** Thursday January 22 Strait of Magellan - BEYOND THE PODIUM: Snap Shot Rally Photo Collection with MickeyLive – check this out! Friday January 23 Punta Arenas We took the ship tour by Ferry to Magdalena Island. It was a about a 2 hr. boat ride, starting at about 7 AM we had 1 hour on the island. There were about 60,000 breeding pairs with their chicks. There is a roped walkway, but the penguins cross it and walk around you. You are “with” the penguins. Take a warm hat, gloves, and warm coat! A group did the inflatable boats with SOLO tours and were able to go and had a great time. The ships do not always make port in Punta Arenas and if too windy, SOLO tours can not go, so find out their cancellation policy. ABBA Sing Along was terrific – 10:15 PM Constellation Lounge get there early! Saturday January 24 Ushuaia: This was our favorite TOWN, and our favorite tour! You are docked “in town” There is post office on the dock for mailing postcards. Buy a Beagle Beer in one of the gift shops, it is local and good. We did Pira Tours trip to Harberton Ranch and it was fabulous! Ranch is 50,000 acres, with private island of Martillo penguin colony and the Marine Mammal museum and research facility. Reserve FAR in advance- timing is limited for the cruise ships and only 20 people per visit to the island. It was VERY windy and Princess Ship did not make port. People who went on the ship Beagle Canal tour were sick because it was so rough. People who went to the National park said it was VERY disappointing. Sunday January 25 Cape Horn: we were up at 5:30 AM for sunrise around Cape Horn. Passenger John Meyer, from Fairbanks Alaska played his bagpipes at sun rise and around the horn. It was great! Beyond the Podium, ILearn class, Snap Shot Rally Monday January 26 At Sea Beyond the Podium, ILearn class, Snap Shot Rally Tuesday January 27th Puerto Madryn: two choices here – Peninsula Valdez or Punta Tombo Penguin Colony. Research says this is a good place to see the penguins. We did Peninsula Valdez with Nievmar Tours. I think a Better choice would have been Tombo unless you were “penguined out”. I asked to go to Punta Norte on Valdez and guide would not take us, but others went and saw many elephant seals and sea lion breeding colonies and much more wildlife. SHOW: The Pampas Devils Gaucho show with tango etc was good. Wednesday January 28 at Sea: SHOW: Boogie Wonderland with the Stars of the Infinity was good. ILearn Class, Beyond the Podium Snap Shot Rally. The Infinity’s Got Talent Show was pretty good. Thursday January 29th Montevideo, Uruguay. We did a private tour with Ryan Hamilton “The Wine-Experience”. Email: Ryan@unlocksouthamerica.com. We visited Castel Pujol, Bodegas Carrau. Reallyl liked 2013 Bodegas Carrau Sauvignon Blanc Sur Lie. Then went to town to the Mercado del Puerto and El Peregrino restaurant for amazing BEEF. Absolutely have to have the Crepe with Dulce De Leche filling for dessert!!!!!!! If not a big wine fan, do a city tour and eat at the Mercado del Puerto before going back to the ship. Friday January 30 Punta Del Este, Uruguay; Finally warm!!!! Resort Town totally upscale and surprising. Some people took a bike trip around the island and really liked it. There is a beach – do not know who you contact to use it, but it was pretty. We went with Ryan Hamilton – The-Wine-Experience and visited NARBONA Vineyard and tasted the Narbonna Savignon Blanc 2012 AND the Tannant Roble 2011 Michel Rolland wine 2011 Roble won world award for best 2011 Tannant. 2011 Narbona Luz de Luna Tannat was good had lunch at Playa VIK - amazing hotel. Saturday January 31 Arrive BA Spent night on the ship: We did a Buenos Tours walking guided trip with DON from North Carolina of the Old Town. Gran Café Tortoni – the one coffee place you must visit. Founded in 1858 I had hot chocolate with Churros others had medialunas (yumm) and coffee with milk. Bit touristy but historic and fun to see. We went to Silvia and Mario leather shop where we purchased with dollars but at a very favorable rate. www.silviaymario.com Sunday February 1: Disembark: It was a zoo! Get off the ship as early as possible if staying in BA. We used Buenos Tours who picked up 3 couples plus luggage and took us to the Intercontinental Hotel on Moreno. The Intercontinental was nice, but in an OLD part of town and we did not go out at night. I would see about staying in the Recoleta or Palmero area with cafes, parks and night life. We had a Buenos Tours walking tour with Jessica (from New Jersey) of La Boca and San Telmo with the Sunday market. We stopped at Bar El Federal for a rest –the restaurant was OK and very slow. We lost a lot of time there. Best Thing we did in Buenos Aires! The Teatro Colón (Colón Theatre) is the main opera house in Buenos Aires, Argentina, acoustically considered to be amongst the five best concert venues in the world. They have English guided tours starting at 9 am on the hour. FANTASTIC! One of the best things we saw in BA. Our guide even sang “Don’t Cry for me Argentina “ to demonstrate the acoustics! Private Driver: Buenos Aires We had a private driver who picked us up at the hotel and drove us to the airport. He also gave us a brief tour of Recoleta, Palmero and areas on the way to the airport. Gabriel Lazzari used to live in Miami and was very knowledgeable and arrived early to meet us. If I were going from the ship to the airport and had extra time, I would consider hiring him for several hours OR a day of touring before going to the airport.   Read Less
1 Helpful Vote
Sail Date: February 2014
Antarctica, Sailing on Celebrity’s Infinity February 16 to March 2, 2014 Plus Buenos Aires and Iguazu Falls February 10 to 15, and March 2, 20a4 This is a wonderful trip and a great experience, and if this is on your bucket list, ... Read More
Antarctica, Sailing on Celebrity’s Infinity February 16 to March 2, 2014 Plus Buenos Aires and Iguazu Falls February 10 to 15, and March 2, 20a4 This is a wonderful trip and a great experience, and if this is on your bucket list, GO! But, before you book you must keep in mind: Buenos Aires and Montevideo are lovely cities, however one must be prepared for poorer sectors, graffiti, litter, and crime. Many do not speak any English, i. e. Taxis, shops, restaurants Weather: Tropical hot and humid, mosquitos, damp chilling winter cold with high winds, snow, rain, and sun causing severe sun burns. Due to weather be prepared for: missed ports, itinerary changes, and heavy seas This trip was booked in March of 2012 as a cruise tour with Celebrity. After looking at prices, we found that we could do six days instead of three at the same price. We dropped the tour with Celebrity in April of 2013. Discovery Uruguay, Diego Kraidelman handled all of our ground arrangements. The price, and arrangements included all entry fees, English speaking guides, ground transportation, hotels, airline tickets to and from the falls, and dinner with tango show. We were very extremely pleased with all, and we personally would highly recommend Discovery Uruguay. Prior to booking with Diego, we had done extensive research via books and the net, and we knew we wanted to stay in the Recoleta area in a high quality hotel and we knew what sites we wanted to be included in the tours. We sent Diego a list and a suggested itinerary. Between our list, and his recommendation, we came up with the final itinerary. I would highly suggest you research prior to booking, and know what you want to see and visit, and what you are getting for your monies. One couple while in line at the Pink Palace, ask me, why we were going into this building. Another gentleman thought he should be on a private tour. Doing your research, which takes a lot of time, will avoid disappointments and afford a wonderful experience. All tours were set up as small group tours which meant that we would have groups no larger than twelve. We were only two on some days, 4 on other days, 8 on one day, and 12 at the falls. Private tours can be arranged at an additional charge. All guides spoke English. The transportation drivers do not speak English. We would highly suggest getting a translator app for you mobile phone. One couple was left at the pier due to lack of communication. Please note: that Taxi drivers also do not speak English. We reconfirmed all of our tours and excursions prior to our departure, and all went as planned. Our Trip: February 9th: United Airlines from Orlando to Houston, and then nonstop to Buenos Aires. Arriving on the 10th. Caution, United has a very unusual boarding procedure, and Economy Plus, although paying additional fees, gets no boarding priority. February 10th : Arrived in Buenos Aires. Driver was waiting outside of customs with sign. Taking us to Buenos Aires Grand Hotel. The Grand is only a year old and was wonderful. Staff was outstanding. Room was great! Caution, they do not provide tissues or wash cloths. At 1:00 PM in the pouring rain, we were meet by our guide Sebastian for a three hour walk of the Recoleta Area. Tired and wet, we had dinner at the hotel. February 11th: Meet by our guide Sebastian at 1 PM. We were off to Evita’s Museum. We would say, this is a must. Our guide’s family has lived in the Recoleta Area of Buenos Aires for many years. He gave us a fantastic insight on the life and style of Evita. We were also to see Carlos Gardel Museum, however when we arrived it was closed. We went instead to a special library which used to be a theater with outstanding murals. A library is actually a book store. We had empanadas in a local eatery, and went to a fantastic leather shop, Los Corrales. We had dinner that evening at an Argentinian Steak House, recommended by our hotel, La Cabrera. It was just OK! February 12th: At 2PM we were off to Iguazu Falls with another couple. Stored some of our luggage at the Grand. We were picked up promptly by our driver and taken to the local airport. We arrived at falls about 6 PM, and again our driver was awaiting our arrival. Our hotel was the Panoramic Hotel. It was OK, but in hind sight, I would have upgraded to the Grand. It did have a great view of three countries; Brazil, Uruguay, and Argentina. February 13th : At 7:30 AM our van arrived to take us to the falls. We had a full day tour of the falls with 10 other person. We were accompanied by an English speaking guide. We were able to see all three trails. It is indeed spectacular and should not be missed. Be prepared for a lot of walking and getting wet viewing the falls. February 14th: We again picked up at the hotel at 7:30 AM. We went back to the falls and did a boat ride in the river and under the falls. We upgraded to a longer boat ride at the falls. In hind sight, we do not know if this was necessary. Caution, you get soaking wet all over including you shoes. They do give you a wet sack to place your personal articles in. If you want to take photos, advise a water proof camera. Getting up and down to the boats is a lot of steps and sometime areas have no hand rails. It also rained that day, the walk ways were slippery, and we had two people fall in our group. At 2 PM our driver took us directly from the falls to the airport. Fortunately, we had a complete set of dry clothes and shoes to change into. We flew back to Buenos Aires that evening, our driver again was waiting at the Airport, and again we stayed at the Grand. It was Valentine’s Day, the restaurants were booked. We just had a sandwich at the bar. If you’re going to be there on Valentine’s Day, make sure you have a reservation. February 15th: We were off (4 in total) to a full day tour of Buenos Aires, Cemetery, and La Boca with our private guide Patricia Kanelson. It was a fantastic tour. We were supposed to go Puerto Madero but our group spent far too much time taking photos in the Cemetery and we ran out of time. One of the highlights of the day in addition to the cemetery was La Boca where we had lunch in a local restaurant that featured a tango show and more. La Boca is a great area to pick up gifts, however be very watchful of your pockets, and pocket books in this area, and do not wonder off. That evening we went to a tango show. We had some Great difficulties. The driver was late and did not appear to know where he was going. It took us forever to get to the restaurant. They wanted to seat us in a corner and we refused the table. After a few words, we got a good table. The tango lesson was a bit of a joke. Dinner was good, and the show was outstanding. We were in a small intimate restaurant, not the typical theater which holds a couple hundred people, like the ship’s tour. The show was the story of the tango, and the stage was close to our table. The performers actually danced in the aisle next to our table at times. Diego’s people booked this for us, however all of the arrangements were made by the tango restaurant, such us pick up etc. Make sure you get a contract name, number and the name of the restaurant so if you have a problem you can call. February 16th: 12 PM off to the port two meet 4 of our friends who we were sailing with, and again our driver was there awaiting out departure. February 16th and 17th: We were at sea. The beyond the podium lectures were very good. On the 17th we had the 1st of our three night dinner package in the SS United States restaurant. It was outstanding. February 18th: We were informed of our first itinerary change due to adverse weather conditions. We were not going to Ushuaia on the 20th but going on the 23th. We were skipping Elephant Island, however we adding a port in Argentina. Instead of arriving in the Falklands on the 25th, we were arriving tomorrow. This announce was made at 1 PM. We immediately left lunch and email Patrick Watts whom we had a private tour with in the Falklands to Volunteer Point. He emailed back, and stated due to another ship being in port, he could no longer accommodate us. Shortly thereafter, we got another email stating he managed to get a few vehicles, and would accommodate us and our friends, because we were his first bookings. He took 18 out of a group of 68. Advice, double book early with Patrick, and the ship. The ship also had to cancel many reservations because of lack of available vehicles. February 19th: We had a great trip to Volunteer Point with Patrick Watts. Would highly recommend. We saw hundreds of Penguins including the King’s. Windy and cold—need warm clothes, hats and gloves. Plus the drive is long and bumpy. February 20th: At sea with another itinerary change. Overnight in Ushuaia, added sailing the Beagle Channel, and Elephant Island is back on. Puerto Madryn is cancelled along with the added port. We now have no port days after Ushuaia until the March 1st in Montevideo. A fuel tanker hit the Infinity while refueling in the Falklands. It damaged a davit for a life boat. We were about 9 hour late leaving the Falklands. This was the reason for the new itinerary. February 21st & 22nd: Beagle Channel, this AM which was fantastic. Viewed from our aft cabin, however it again was very cold. Ushuaia, arriving on the 21st at 10 PM and staying over until 8 PM the following day. Again, all of the tours were fouled up. We had again another ship in port. Again, if you’re doing a private tour, I would double book. Our in Celebrity Tour (Ushuaia in depth) which was to leave at 9:00 AM, left at 7:00 AM. It was a waste of monies in my opinion. It was very cold and the bus windows were all fogged up. It was primarily a bus look and see. Lunch at a local restaurant was interesting. We had dinner at Qsine’s this evening which was wonderful, however the restaurant was freezing cold. Make sure you book this restaurant in warm weather. It actually closes while in Antarctica because of the cold. It is on deck 11 in an all glass area. February 23rd: Sailed around Cape Horn which was fantastic. Again extremely cold and windy. February 24th: Schollart Channel, and Paradise Bay. Paradise Bay was spectacular. Again very cold outside. Dressed in layers, viewed from our balcony on the aft coming in often to get warm. Even are friends from Wisconsin were chilly, and had warm clothing on. We had about 2” of snow on our balcony. February 25th: Elephant Island. It was very over cast and foggy, we had virtually no visibility. Just as we were leaving the fog and clouds cleared so that we were able to get some photos. February 26th to February 28th: We were at sea with no sights. On one of these day, we had extremely high seas. Ship at bags all over; stairs, elevators, restrooms, etc. On the 27th we had the last of our specialty restaurant. We ate again in the SS United Stated, and had an outstanding meal. March 1st: Montevideo, Uruguay. Went on a private wine tour with Ryan Hamilton. The vineyards, tour, and tastings were nice. The grounds of the vineyards were beautiful. Lunch was very good in a restaurant near the beach in town. This tour was almost $200 per person. We and our friends felt it was extremely over priced for what we got. After the tour we roamed around the market area. We found the market area very run down as you started up the hill. We were warned to stay with the crowds, and not wonder down empty streets. I would highly suggest a tour out of the city to see the country side. March 2nd: We disembarked the ship and our driver picked us up at 9 AM. This was part of our package with Diego. We were then deposited at the Obelisco Hotel, our day hotel. This hotel is less expensive however we would not want to stay there for an extended period. We had almost wished we had spent the monies to upgrade, although we were only in the room for a short time. At 10 AM we were picked up for our walking tour by Sebastian our guide. We had a tour of the Pink Palace, which is only open to the public on Sunday. Then we were off to the San Telmo flea market. What a treat! Blocks and blocks of tables with all kinds and sorts to goods; from junk to valuable antiques. This too is only open on Sunday. It is very crowded, and has lot of pick pockets so you must be very careful. We were accompanied the entire time by Sebastian our guide, who bargained for us, and also paid in pesos so we did not have to show are American dollars. There were eight in all. The streets are cobblestones and at times walking is somewhat difficult. At 3 PM we started back to our day hotel, and ran across a couple doing the tango on the street. We arrived back at the hotel with our Wisconsin friends in time to shower, and change for our long flight home. At 5:00 Patricia Kanelson who arranged all of our ground arrangement, a personal friend of Diego’s, stopped at the hotel with driver who was taking us to the airport. She made sure the driver new which Air Lines we were headed to. We caught our 10:30 PM flight home, and arrived home in Melbourne, FL at 3:00 PM on March 3rd. In conclusion, we were extremely happy with the arrangements made by Diego through Discovery Uruguay. Throughout the planning process, which was entailed, Diego was extremely gracious and helpful at every turn. I would highly recommend Discovery Uruguay. The disappointment that were encountered by others in our group, we found to be from lack of understanding of what they were to receive. They appeared to have no idea as to what they were doing, or what they had paid to visit. Although, we had some private tours, this was not promised. Private tours can be arranged. Patricia Kanelson who arranges all for Diego is wonderful. You can confirm all prior to arrival with Patricia at pkanelson@yahoo.com In ending this was a special and wonderful trip. Antarctica is truly a special place. Cruising on the Infinity was great, however this is a truly different experience, and cannot be compared to any of our past sailings. Patricia and Sebastian with Discovery Uruguay were outstanding, and tried to please all. I would highly recommend Discovery Uruguay. Please feel free to email if you desire additional information at jim816@aol.com Johnny and Sandy   Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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