1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews
14 Helpful Votes
Sail Date: April 2019
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but ... Read More
We wanted a quick little get away, we love to cruise and have been for many years. We took a 7 day Celebrity cruise about six years ago and thought it was wonderful. We hoped this would be the same due to the companies reputation but could not be more disappointed. We took an Aqua Class Stateroom with balcony which was small and cramped especially the bathroom, whenever you took a shower the whole bath floor got wet! The ship was allegedly updated not long ago, don't know what they updated but they probably need to go back to the drawing board. The a/c barely kept our room comfortable, the TV didn't work most of the time, the water coming out of our of the faucet and shower was dark rust colored at times! We tried to get a glass of wine at one of the bars, the bartender moved toward us, told my wife to have a nice day and then left! What great service! With a Classic drink package and trip insurance this was a $1,200.00 two night cruise. Not cheap at all for a small cramped room, lousy service and rust colored water. We could have gone on a three night with another Cruise line for nearly 1/2 that price! Again we went with Celebrity for their reputation. We also were constantly being solicited to try one of the private, pay for what you eat on board restaurants. We didn't come on the cruise to be constantly solicited, we came to relax. The only saving grace on this cruise was having the Aqua Class private dining room. We did have a great ocean view, the food was great and our waiter Hendar was fantastic! If not for the private restaurant and great staff this would have been a total loss. For me the bottom line is save your money, go on a different cruise line or just stay home. You will be much happier, we wish we never went. Celebrity has lost our business. We will be on a competitor from now on. Read Less
6 Helpful Votes
Sail Date: September 2018
first time I cruise with Celebrity, I was very disappointed. There were not enough staff in the dinning room and the buffet room. in the buffet, if no one serve you (usually), you have to put your whole head under the hood to reach the ... Read More
first time I cruise with Celebrity, I was very disappointed. There were not enough staff in the dinning room and the buffet room. in the buffet, if no one serve you (usually), you have to put your whole head under the hood to reach the food at the back. Chicken was dry and beef was tough. desserts were even worse, tasted only sugar and flour. The foyer was so small with curtains around, only a few people can see the game and performance. the dinning room and theater is really grand, but the food was bad and the shows were not impressive. the swimming pool is small, but there are many lounge chairs. I fell on the pool deck, they don't swipe away puddle of water. All of the "enrichment activities" are for a fee. we were upgraded from inside guarantee to ocean view, which is nice. the size of the state room is 170 sq ft., larger than most of the cruise ship. I will not cruise with Celebrity again. Read Less
Sail Date: February 2018
Passengers were not allowed to use the Constellation Lounge on sea days and some port days in the daylight hours. It was reserved by Park West to sell paintings. There were no other locations on the boat to sit in front and view the ... Read More
Passengers were not allowed to use the Constellation Lounge on sea days and some port days in the daylight hours. It was reserved by Park West to sell paintings. There were no other locations on the boat to sit in front and view the cruise, unless I went to sit on the Rooftop Terrace in the full sun and get a sunburn. The Captains Club Celebration was held in the dark on the Rooftop Terrace because Park West reserved the Constellation Lounge. The handicapped elevator had not been maintained for over 2 years. The elevator broke down when the staff tried to help my wife get down off the Rooftop Terrace. She was forced to use the stairs and injure her leg. This cause us to limit our tours and I was not able to attend the Rio Carnival Tour which was the main reason that I selected this cruise. When the handicapped elevator broke your staff sent for electricians to fix it. My wife asked for me to go to the show and save her a seat. After I was in the theater for 30 minutes I went to the 3rd Floor Customer Relations Desk to see if they could page my wife or call their staff on the Rooftop Terrace. They refused and asked me to fill out a Missing Person Report before they would get Security to look for her. Then they insisted for me to wait in my room with a Security Guard outside my door. After another 15 minutes I left my room and started searching the ship with the Security Guard running after me. We finally found her in the theater where she asked me to meet her. Her leg was giving her a lot of pain and we had to get a wheelchair for the trip. They refused to have the Ship's doctor look at her leg unless we paid for his services. They wanted to sell her pain medication. We have our own medications for most emergencies. Read Less
14 Helpful Votes
Sail Date: January 2018
First cruise with Celebrity and the last. We have been cruising for the last 35 years and never struck issues like these - even in older ships and much heavier weather. 6 days before we were due to board, the itinerary was changed due ... Read More
First cruise with Celebrity and the last. We have been cruising for the last 35 years and never struck issues like these - even in older ships and much heavier weather. 6 days before we were due to board, the itinerary was changed due to 'technical issues with the propulsion system". The issue had also been present on the previous cruise so why weren't we told earlier ? As a result, the itinerary was changed and one of the ports (Puerto Madryn) was to be skipped. We were told that we would be reimbursed the cost of 1 day - however 4 weeks later we still haven't received it. We now know that the issue won't be repaired until April, but the cruises will go ahead - presumeably with last minute itinerary changes. I know at least 1 person who has just been sold one of the trips - with the original itinerary. We were very late into Ushuaia and finished our land tour in the dark (10.00pm) - despite it being rushed and cut short by 1 hour. We were unable to visit the museum as it was now closed. We were told it was due to tides (?!) and winds - well the winds went heavy enough to worry a boat with an operation propulsion system! We then didn't stop at the Falklands supposedly due to 'bad weather', we were told the evening before. In reality, the visit had been cancelled much earlier in the day, as some passengers had been contacted from shore by 3:00 pm in the afternoon. It seems likely that with slightly heavier weather, it was necessary to bypass Port Stanley in order to get to Montevideo on time. So we missed 2.5 of the scheduled 4 ports. Embarkation procedures in Buenos Aires were a complete shambles with crowds milling around, no structure, no signs, and a large inoperative loud speaker system. Disembarkation at Ushuaia, was held up because of bunkering on the wharf. Initially, we didn't have hot water in our cabin and a light bulb was out. The cover on one of the beds was torn. At Montevideo, we could disembark from about 7:15, we gather, from watching people go off. However, no announcement was made - so you had to guess. The excuse was that they didn't want to wake people up ( However, they can prevent the announcement from being made in the cabins - so this is another piece of deceit). We had several incorrect bar items on our account as did other travellers - so watch your bar bill like a hawk.Two items that the desk had reversed when I queried them, reappeared 2 days later, as new bar items. We were also charged for higher priced drinks than we had ordered, probably to maximise the gratuity. There were 4 of us and we had booked a table of 8 in the second dining in order to meet other people. This was checked with them several times. However, we were put on a table for 4. When we complained, we were dumped on a table of 10, on our own. The second sitting dining usually took 2.5 hours. Eventually, we requested a change to open seating, and the service, etc improved dramatically. The juice and coffee machines in the Ocean Cafe frequently, ran out. Read Less
16 Helpful Votes
Sail Date: January 2018
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we ... Read More
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we arrived in Ushuaia seven hours after the scheduled time. All tours were rushed and by the time we finished the tour all shops and museums were closed for the day. It was our intention to visit this far away place thoroughly and experience the life here. Then we were supposed to circle Cape Horn, but the ship just went a little north then turned around. When we got to Elephant Bay the ship was not able to get close to the shore because it did not have enough force. We did not stop in Port Stanley because of the weather and our next stop, Port Madryn, was canceled. We were on board for 12 days out of the 14-day cruise. This ship was working with only one propeller for a long time. Celebrity was well aware of this problem yet it chose not to disclose it so as not give the passengers the right to cancel the trip without penalties. It is still sailing north and back to Antartica without any plans to stop to fix the problem. Read Less
15 Helpful Votes
Sail Date: June 2017
We went on this cruise with 20 family members for a 50th anniversary. As soon as we boarded we were constantly harassed by crew members trying to sell something. This was our 3rd cruise (first and last on Celebrity). The first 2 days ... Read More
We went on this cruise with 20 family members for a 50th anniversary. As soon as we boarded we were constantly harassed by crew members trying to sell something. This was our 3rd cruise (first and last on Celebrity). The first 2 days were the worse with hard sell pushes for drink/spa/dinning packages. After that we only saw the sell pitch when going to meals or watching their TV. The ship was dated, meals were average, we ate in the dinning room with our family for 3 nights, buffet the others and the last night in Qfine (it was amazing, but was also $45 extra). We sampled all the deserts and while they looked great, it was hit and miss, some not eatable, some good. The entertainment was good, but unless you were a big gambler or drinker, not allot else to do on the ship. We did 2 events planned on the ship. Pools, sauna and hot tubs were ok, but crowded. Allot of extra fees for spa equipment, classes, etc. My wife is hearing impaired and for some reason they have disabled the Closed Caption on their TVs. We went to customer service and asked about it, and they claimed their satellite didn't provide closed caption even on the major network channels. All over the ship there were signs for hearing impaired devices. When we asked at the customer service desk within 10 feet of one of these signs they were clueless. Most of the staff seemed to speak English but not understand the language. We finally got help in the theater with the hearing device. Made performances much better for my wife. We did 8 shore excursions, 7 were good. Zipline was great. We never saw bad weather, but the ship was constantly rocking. On our first Disney cruise we saw 20 foot waves and the boat never moved. When we were in port, I went to the "wave pool" and asked one of the crew to turn on the waves, he said we don't have a wave machine, it is just produced by nature :) It wasn't bad that it made you sick, but it was noticeable, I wonder how the ship would be in more than 3 foot waves. Read Less
2 Helpful Votes
Sail Date: April 2014
Celebrity Infinity April 29 - May 12, 2014  TRANSATLANTIC: MIAMI to HARWICH INTRODUCTION Is there such a thing as infectious malaise? The INFINITY had just suffered an outbreak (3% to 5%) on its last cruise. It was super- cleaned and ... Read More
Celebrity Infinity April 29 - May 12, 2014  TRANSATLANTIC: MIAMI to HARWICH INTRODUCTION Is there such a thing as infectious malaise? The INFINITY had just suffered an outbreak (3% to 5%) on its last cruise. It was super- cleaned and departure was delayed. There were at least two inspections in the early days of this cruise. Before the completion of the inspections all food and drink had to be served by gloved staff. To do this must have required extended and double shifts of a staff that typically works 15 hours a day. Perhaps, this explains the poor service we experienced. OVERALL SHIP The ship is not kept as nice as it should be. I have been on many older ships; all of which were maintained better. The public bathrooms were clean and the attendants were very nice. Celebrity used to be known for its customer service and its food. Our cruise lacked both. We have sailed on Celebrity five times before the Infinity: 1. CENTURY, 2005, Amsterdam to St. Petersburg. 2. GALAXY, 2006, Panama Cana. 3. SUMMIT, 2009, San Juan, Southern Caribbean. 4. MERCURY, 2009, Los Angeles, Alaska. 5. SOLSTICE, 2011, Barcelona – Athens. Early Arrival We arrived at the Cruise Terminal after an early flight from Houston. We were not given anything. We were offered a tour of Miami on an open air bus. We declined. A cup of coffee would have been welcomed. I got a wheel chair but no one to push me. The Celebrity attendant just left me. My husband was ahead of me and I was left to wheel myself across multiple lanes of traffic and I feared to be left behind. This was unacceptable. Virus Because of the virus on the ship we were not allowed to board the ship for hours. By then I was tired and my arthritis was flaring up. This bad start continued throughout the cruise. We took this cruise to rest. With no place to rest we just roamed around the ship. We had very little for lunch on the first day. All the areas were overcrowded. We knew dinner would be served soon. The shops were closed as well as the casino because we were still at dock. For your convenience we had a fire drill right shortly after we boarded. At this point what I need was a tall cool drink and my feet propped up. Neither one I got. We attended the fire drill at your convenience not the passengers some of which were still not able to get into their room After a day of travel and just waiting you k now that passenger need to freshen up. Bags We fortunately have a bag we can easily identify. We found one far down the hall from our cabin. Stateroom Of the 1,085 cabins aboard Infinity, roughly 80 percent are oceanviews, while 57 percent of all cabins have balconies. The ship also offers a range of suites, from sprawling penthouses (1,400-plus square feet) to more petite but elegant Sky Suites, as well as 26 accommodations that are fully ADA compliant and wheelchair accessible. Infinity's standard cabins, from the least expensive insides to balcony cabins, are well configured and nicely decorated with soft hues, elegant furnishings, rounded-end beds and comfortable seating options. Standard inside and outside cabins come in at 170 square feet. Balconies add 38 square feet of outdoor space. All standard cabins come equipped with minibar fridges (for-fee), safes, telephones and interactive televisions with excellent programming (including CNN, ESPN, several movie channels, several in-house channels and TNT). THE TV PROGRAMS WERE AS BAD AS I HAVE EVER SEEN ON A CRUSE SHIP. The "interactive" part includes ordering room service, checking your daily bill balance and playing video slots and blackjack (for those who are bored and need to spend money gambling on a television). Our stateroom was not completely ready but we understood about the cleanup. We overlooked many things. It took days before things were in place. An example of this were many (5) ice buckets stored in our stateroom. The small sofa and bed pillows were uncovered. I never did see a bed spread. Our steward put wet sheets on our bed. We called him and he did not say much. I wonder if he would have gotten in trouble if he sent them back. I next called the guest relations desk because 15 or twenty minutes went by and he did not come to the room. The guest relations person sent a supervisor. He came shortly after I called. He brought LEZLY our attendant and it was uncomfortable for Dr. Sodek, my husband, and I to talk to him. The supervisor changed our attendant and sent us a bottle of wine. We had another occasion where I called Lezly about a hair dryer which did not work. I am familiar with this type of dryer and knew how to work it. Lezly was annoyed I called and said he was at lunch or break. I had just washed my hair but I told him it was fine to wait until his break was over. I did not get the dryer until I returned from dinner. I stayed in my stateroom until my hair dried. Lezly had a poor attitude and perhaps was very tired. I asked room service for half and half and got an artificial creamer instead. Lezly offered to get me some cream. He dropped one of the creamers on the floor and he Looked at it and then turned and left the stateroom. I, of course, picked it up and placed it on the desk. We got something in a pitcher because he said there were no more small single containers of half and half. Of course later we got them. A rose given to us by the Captain’s Club remained many days on the desk dead until I finally threw it away. Our stateroom bathroom had a swishy, soft spot as one stepped out of the shower onto the mat. All I could think about was mold underneath where the water collected. Frederick and Kem, our replacement room stewards, were very nice. Dining room Our wait staff, Michael and Juan Carlos, was very, very good. Juan Carlos will make a good waiter and has a very pleasant personality. An attitude problem surfaced in the dining room (lunch) when I asked for yellow mustard. I was told they only had only Grey Poupon. There was certainly yellow mustard at the buffet. I know you have yellow mustard and I was having a Hamburger which to me calls for yellow mustard. When we booked our cruise we asked for early dinner and a table for six to eight guests. The first night we had dinner alone at a table for two. We asked for a change and were told we could request it after dinner. We found no one to help us that night. The next day following instructions on where to go to make a change we found the information to be incorrect and had to search for the place to change. We were not able to be seated at early dinner. We accepted this, but we were put at a table where one other couple was seated. It happened that only one other couple showed up for dinner twice and the other 2 seats remained vacant. We like to meet and talk with other passengers. Fortunately we did enjoy the other couple. They left the cruise early and we had our last dinner by ourselves. Meeting and dinning with other passengers are to us a large part of a cruise. We have been to 75 plus countries and like learning about different cultures. Management should do something to prevent passengers being unable to get a table the size they request. I understand the servers need to get their tips but I need to experience other people and cultures. As I stated this is important to me. When guests do not come to dinner a few nights in a row could you arrange to combine some tables? The striking Trellis Restaurant, Celebrity Infinity's main dining room, offers formal breakfast, lunch (select days only) and dinner. It also offers brunch on one of the sea days. The highlight of the two-tiered restaurant is a huge, paned showcase window that extends from floor to ceiling. Tables are set for combinations of TWO, six, eight and 10. There are two options for dinner in the Trellis Restaurant. Passengers can go with traditional, set seating (at 6 p.m. and 8:30 p.m.) or opt for the more flexible Celebrity Select dining option. With Celebrity Select, passengers have the option to dine any time between 5:45 p.m. and 9:30 p.m. and to decide whether they want to eat with their own party or at a mixed table with other cruisers. They can also make specific dinner reservations for each day of their cruise online in advance, make reservations onboard or simply show up when ready to eat. The effects of adding cabins and carving Blu out of the Trellis Restaurant during Infinity's revitalization are most felt in the ship's Celebrity Select dining experience. It's the one place where Infinity gets too crowded, especially when the ship is near full capacity and on nights (like formal night OR LOBSTER NIGHT) when more people, AquaClass passengers included, choose to eat there. Nearly everyone shows up during the peak dining hours of 7 p.m. to 8 p.m.; passengers with reservations will likely wait 10 or 15 minutes to get through the line, while passengers without reservations can wait a half hour or more for a table. Celebrity is working on getting buzzers for waiting passengers, but with limited dining space, there's just no way to add more tables to the already squashed second floor of Trellis to accommodate flexible diners. Cuisine at The Trellis is generally well received; the menu features a mix of traditional and imaginative fare with vegetarian, gluten-free, dairy-free, no-sugar-added and SPE (healthy yet tasty, as validated by SPE Certified consultants) items noted on the menu. Anytime menu items include escargot and shrimp cocktail starters, French onion soup and Caesar salad, broiled salmon and New York sirloin entrees, sides of roast potatoes and steamed vegetables, and chocolate cake, apple pie and cheesecake for dessert. Our only service complaints were that they could bring bread more quickly to the table (given that many diners had just waited for a table and were hungry) and that the waiters could respect our choice not to eat dessert, and not try to wheedle us into trying the cherries jubilee. The Oceanview Cafe is the ship's buffet restaurant, located aft on the pool deck. Coffee, tea and juices are available 24/7, and food is served from 6:30 a.m. to 1 a.m. The buffet is set up in one long U, but three stations (pasta, pizza, and ?) are hidden way at the back, separate from the main buffet and easy to miss, which is unfortunate; these sections have different offerings from the regular buffet. Room service is available 24/7. Breakfast door cards allow you to check off both cold (cereal, fruit) and hot (eggs) choices and choose a window for delivery times. Throughout the day, passengers can order from a menu of soups, salads, burgers and sandwiches, pizza and dessert, with additional hot items like vegetable lasagna, New York strip steak and avocado-tomato quesadillas. One can order via the phone or the interactive TV. Tipping for room service is customary and greatly appreciated. A new feature (since 2011) on the breakfast room service menu are prices for some items. The all day menu features chicken at $20 and filet mignon at $20. Wine Steward Our wine steward was very aggressive serving wine. She really sneaked up on me and after a couple of times I stopped her and said no at this time to more wine - I would tell her when. This did not stop her from freely pouring my wine. I am sure she sells a lot of wine but she is annoying. All the wines was sold at approximately 500 %(!!!) of the cost. Casino Slots were not familiar. I did not like them. My 46th Cruise We have been on 46 cruises. We have been on Six Celebrity Cruises. This cruise was the worst Celebrity cruise we experienced. There are many small old ships we have been on that were better maintained and where the crew were happy to serve you. I can forgive the tiredness of the crew for the first few days after the cleaning and 2 inspections, but the attitudes did not change. I saw passengers become rude and irritable because so much was wrong. I know you cut down on the activities crew and how much Rachel and her one colleague had to work including carrying heavy objects to set up for the artist and they had to clean up and place chairs in their proper place after some of their events. How many areas did you cut back on personnel? The standards we experienced in the past are gone and you were no better and in some instances; more like Carnival. These transatlantic cruises are a bargain but I did not expect a cruise with lower standards. Entertainment First, we found the cruise director and staff to be outstanding. The only problem is that Rich’s two assistants, Rachel and Shawna, were the only two assistants. Most cruise ships as large as the Infinity have at least five on the cruise director’s staff. This appears to be another Celebrity effort to reduce costs. The entertainment was reduced to single person performers. I always enjoyed the musical productions. We expected to see some musicals preformed. The one musical night was wonderful and we were grateful for it. Entertainment in the theatre was also disappointing. There were one or two nights that it was good, but overall, it was less than enthralling.. Celebrity Life is Celebrity's enrichment and activities program for day and evening fun onboard. Activities mostly follow cruise ship standards (art auctions, bad hair day seminars, cooking demos, wine tastings, bingo and ballroom dance lessons). Some of the more unique (and entertaining) options are interactive events with officers and passengers, including Ping-Pong or water volleyball tournaments, silly game shows and an uproarious Dancing with the Officers "dance" (or is that physical comedy?) contest. Celebrity's nightly theatrical performances, ranging from Broadway compilations (one on this 13 day trip) to piano concertos, take place in the lovely three-deck Celebrity Theater and are generally well regarded. Shows include typical Vegas-style lounge acts. Various presenters of interest lectures were not interesting, an awful level to be provided on a cruise with few landings and on a smaller ship with little else to do. The Captain’s Club reception, for all past passengers, was the best we have attended in our 46 cruises. The food and drink was presented on a menu for each table. Sufficient wait staff served very nicely. The uppermost Captain spent many minutes talking to his guests. Departure I requested help with a wheel chair. I called first and was told to call back 15 minutes before I was ready to leave my stateroom the next day. I did as instructed and was told that was wrong and I needed to go to the excursions area and wait my turn. My husband and did this and if it had not been for the lady officer who did try to control the way passengers were chosen to leave we would have missed help again just like the arrival was for me. Fortunately that Officer got someone to push me and my husband. What was shocking and alarming was that there was no customs procedures or any passport control. Crew members could have walked off the ship and simply disappeared in the UK. Cruising for us is wonderful. I am reluctant to book another cruise because I cannot have a cruise make me more stressed and tired than before I started. I am very sorry I took this cruise. I will have to think hard to try another Celebrity Cruise. In summation, a cruise is a wonderful experience and even a less than wonderful one is a unique experience. Would I recommend Celebrity? "NO" Would I consider another one with Celebrity? Probably not. Read Less
4 Helpful Votes
Sail Date: July 2019
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic ... Read More
Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic and the difference in the quality of our experience between the two cruises was quite marked. We have been loyal Celebrity customers for well over ten years having cruised with the cruise line on twelve previous occasions with a further three with the broader RCI Group. We have noted a quiet but steady decline in the quality of the Celebrity product over the past couple cruises. This decline in standards on virtually all measures is now quite stark and, overall, we were very disappointed in the cruise experience on a number of levels. The bad experience started with the very poor handling of a passport/visa issue (not of our making) at check-in. The passport control officials were in our view, officious and uncommunicative, and it took over one and a half hours to sort the problem out. We are still not aware precisely what the issue was but the whole process was frustrating and distressing and got the whole cruise experience off to a bad start. The bad vibes we were getting about the ship were compounded by a massive misunderstanding about a Captains Club loyalty on-board credit that Celebrity disputed had been offered despite us producing documentary evidence downloaded from the Celebrity website, that the loyalty credit had indeed been applied. In an almost two hour wrangle at the front office desk , where we were even virtually accused of fabricating the document and the Guest Relations official with whom we dealt made it perfectly clear that the onus was on us to prove the on-board credit was genuine. He kept on insinuating that the credit was something that our travel agent must have offered and could not grasp the simple fact that it was a Celebrity Captains Club loyalty credit that was in dispute. The whole process was distressing and embarrassing and necessitated us having to contact our travel agent back in South Africa who in turn had to contact Celebrity head office in Miami to confirm the loyalty credit was a Celebrity benefit that should have been automatically applied without question. Despite our agent being assured by Miami that the credit was indeed genuine and should have been automatically applied to our account, and that they would confirm this fact directly with the ship, it took a further two days for the matter to be satisfactorily put to bed and this, only after the intercession of the Concierge Class Concierge who personally undertook to see the matter to a satisfactory resolution. All in all an unnecessarily unpleasant experience for which we receive absolutely no apology from Guest Relations for the poor manner in which this matter had been dealt. We had cruised on the Infinity on two previous occasions. Signs of wear and tear are evident everywhere confirming the need for the vessel to undergo a major refurbishment which we understand is scheduled within a year or so. This cannot come too soon. Furnishings and fittings are in a bad state of repair in many areas, notably the buffet restaurant. Pool towels were threadbare and often torn while pool loungers were out of shape, smelly, stained and had clearly seen better days. Celebrity have probably decided not to spend any more on the Infinity until it undergoes its refurbishment. If this is the case it is a policy that should be reconsidered because frankly, the standard of the pool furnishings in particular, are disgusting and certainly not what one should or could expect from a five star cruise liner. On the positive side, the ship’s hard working cleaning and maintenance staff do an admirable job in trying to keep this ageing vessel in reasonable shape. Decline in standards in many other areas were also evident. As examples, the quality of amenities in Concierge Class staterooms is now notably inferior. Food quality in the buffet restaurant was probably the worst we have yet experienced on any cruise we have taken. Variety and standard of beverages included in the Classic package has clearly been reduced in an obvious attempt to persuade passengers to upgrade to the Premium package. Not all was negative though. We were privileged to sail the beautiful Adriatic Coast visiting some quaint, interesting ports along the way. We found the food quality and presentation in the main dining room to be generally of very good standard. Celebrity’s crème brulees still rank with the best! We actually had a meal at the speciality Tuscan Grille and frankly, thought the standard of fare in the main dining room was better. We also dined twice at the speciality Sushi on 5 dining venue and thoroughly enjoyed our meal on both occasions. Entertainment, as we usually find on cruise ships, was a bit iffy. The main production shows were some of the best we have yet experienced and these shows were supplemented by performances from a top class card magician and a classically trained operatic quartet who had reached the finals of Britain’s Got Talent. Really good. On the other hand, some of the other musical entertainers performing around the ship were of no more than basic cruise ship standard. We cannot conclude this somewhat negative review without a “shout out” to the hard working staff and crew who at all times provided friendly, efficient and attentive service and, even at trying times, almost invariably with a smile. Even when one is having a bad day, the friendly smiles and greeting we received form the Celebrity team, helped make the bad day or bad experience just that little bit less of an issue! We have been loyal Celebrity aficionados for many years having attained Elite Plus status a number of years back so our commitment to the Celebrity brand cannot be questioned. However, our less than happy experiences on this cruise, coupled with our perceptions of a steady decline in the standard of the Celebrity product offering, are making us seriously question whether we will ever cruise with Celebrity again. For the first time in many years we have not booked another Celebrity cruise while we were on board. However, we have already booked cruises on Costa (an Indian Ocean destination specific cruise of which our expectations are not too high save for the bucket list destinations we will be visiting), and a Viking cruise from Bergen to Barcelona. It will be informative to see how these two highly diverse product offerings compare to what has been our preferred brand for so many years. Read Less
1 Helpful Vote
Sail Date: April 2019
The cons: We chose this cruise because I read that there aren't many children on this cruise, however, there were about 40% whining, screaming kids. Also the caliber of passengers was shocking -- i.e. women dressed like strippers at ... Read More
The cons: We chose this cruise because I read that there aren't many children on this cruise, however, there were about 40% whining, screaming kids. Also the caliber of passengers was shocking -- i.e. women dressed like strippers at breakfast, etc. Other things I did not like were: most of the activities were based on sales pitches, i.e. selling diamonds, whiskey, wine, etc. Nothing that interested us. There was nothing, not even a colored egg or candy, for Easter. The chairs were always taken in the solarium -- people put towels on them and went elsewhere. The music in the buffet was loud and wailing -- not appropriate. The buffet opened at 12pm and 6pm, which I think is too late. The clam chowder had NOTHING in it but the broth -- not one clam or potato, etc. The crew served dessert at the buffet as if people weren't trusted to do it themselves. Also catsup was squirted on plates in the dining room -- again no trust. We had a concierge cabin and the hors d'oeuvres they delivered in the afternoon were a JOKE -- 4 pieces -- no bigger than a dime each. I ordered a scotch and water with a twist at the Oceanview Bar and it was served in a tall glass with a wedge of lemon. The excursion in Nassau was 3 hours, beginning at 11am, yet there was no provision for lunch. And restrooms were scarce. The worst part was it was at least a mile to walk to the bus from the ship. The pros: The concierge was very helpful, we loved the veranda, the cruise was so smooth it didn't seem like we were moving, the crew were all very nice and the dining room was spectacular. The escargot was outstanding and the hamburger at the pool grill was also very good. Read Less
3 Helpful Votes
Sail Date: June 2018
Spent three days in Vancouver prior to the cruise. Embarkation was a nightmare, long queues. Carried our own bags when leaving therefore disembarkation went smoothly. The ship is tired looking, cabin was clean although the curtains, ... Read More
Spent three days in Vancouver prior to the cruise. Embarkation was a nightmare, long queues. Carried our own bags when leaving therefore disembarkation went smoothly. The ship is tired looking, cabin was clean although the curtains, bed valance were torn. Bathroom had a musty smell which was sorted by our cleaner. Dining room was fine, great service and food was ok, ate here for breakfast and evening meal. The OceanView was a nightmare, queues, no room to eat, tables were not vacated and not asked to move even though there were signs. People were having to eat standing up. On the plus side, the cleaning and dining room staff were excellent. Entertainment wasn't brilliant, enjoyed the lectures. Port excursions were ok, I found all three ports very similar and boring. Enjoyed Hubbard glacier very much. In my opinion the company is only interested in taking as much money off passengers as everything seemed to cost extra I will not cruise with Celebrity again. Read Less
3 Helpful Votes
Sail Date: April 2018
We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel ... Read More
We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel they let us stay in the room until 1 pm. We took a hotel bus over to the cruise terminal and proceeded to enter the stuffed terminal and continued to walk through looking for information about getting on to the ship. We finally made it about half way through the Terminal and we were stopped and told we need a card to continue from here. We were sent back to the entrance to get a card where we were told that they ran out of cards. After 3 hours we followed a group going on and agreed that we were part of the group. We have sailed with Norwegian, Holland America, Princess, Royal Caribbean and even Carnival. Celebrity Infinity has won hands down at doing the best job of screwing up the boarding. Interesting we did the Panama cruise with Princess about 3 years before and have to say that Celebrity Infinity even screwed up the departure in Ft. Lauderdale, Florida. The food on this ship was even below the class of food on Norwegian cruises. We had any time dinning and could only make reservations at 5 pm or 8:30 pm as they always said that all the reservations were taken from 5:30 to 8:30. We finally got smart and would go down at any time. The rooms were clean and our cabin Stewart did an outstanding job and even fold our cloths. The main disaster on this cruise was that a number of people were reported sick and confined to their room wit broth and a little white pill. The staff went about serving all the food and providing us with disinfecting grease at all points on the ship. The treatments of disinfectant and services only the staff seemed to be working until we arrived home. I have inherited the the cough that so many had on this cruise. My wife and I are in our early 70's and feel that if we have to be sick after a cruise that maybe we should stop cruising. We got off the ship on Wednesday and I started coughing as we left the ship and have continued to do it even now on Sunday May 6/18. Both of us feel totally whipped and spend a good percentage of our time running to the john. The entertainment was as good as any other cruise that I have been on. I believe that this ship is contaminated with sickness and would recommend it to even my enemies. Looking at earlier reviews of this ship it appears that those cruising in March experienced much of the same problems. This ship just spent 2 weeks in dry dock; why was it not cleaned up then? Read Less
6 Helpful Votes
Sail Date: January 2017
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ... Read More
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ever. What we didn’t like is: 1. Price paid for the cruise was very high for what we received. 2. Cabins were very small. 3. Options included as part of the cabin package did not mean anything to Celebrity as they had excuses not to comply with some of them, Eg. Priority boarding, reliable internet, use of public rooms occupied by a large private group on a daily basis. 4. Celebrity personnel in-charge were not very accommodating with the passengers and preferred to be at a distance rather than being part of the cruise. Eg. if a passenger was in need of help they would try to get you to go to someone else and the problem would not be solved. 5. Purchased a special dinning package to find that the food and service at the main restaurant Trellis was superior to the Tuscan restaurant. What we liked the best: 1. Room up keep service 2. Dining and bar service 3. Food at the Trellis and Blue. Overall I would have to read many reviews before I would consider going on another Celebrity cruise. Read Less
11 Helpful Votes
Sail Date: September 2016
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We ... Read More
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We chose the coastal cruise because we live in Vancouver and because we loved the Infinity. We loved the excellent dining room service, but the food was lacking, of the 6 meals we had, 3 I would consider acceptable, the other 3 were very good. Qsine lived up to its reputation and was excellent . The shows were okay, nothing worth writing home about. The Martini bar was the central point of three deck because of its location in the atrium, the sound of cackling drunks was not pleasant when you are trying to have a quiet after dinner drink or cappuccino. There was a lack of piano bars that were open at the right times. Celebrity is definitely cutting corners, it is obvious and passengers we talked to all agree, many said it is time to change, many said never Celebrity again, it is sad that this is happening. We sail on Princess, Azamara, and Holland America. Azamara we love for Europe, Princess and H.A. for local, Alaska, Coastal, and Mexico. Celebrity is now off our list. Oh, do not get a cabin with adjoining door, you can hear every sound your neighbour makes, fortunate for us they were close friends and we could laugh about it. Read Less
12 Helpful Votes
Sail Date: May 2016
It took over three hours for us to board the ship from the time we arrived at the port. Not a good start. Most of the delay was caused by the Celebrity checking in system and this was then exacerbated by the US Homeland Security. The ... Read More
It took over three hours for us to board the ship from the time we arrived at the port. Not a good start. Most of the delay was caused by the Celebrity checking in system and this was then exacerbated by the US Homeland Security. The journey through the Inside Passage which is one of the feature of the cruise took part at night. A morning sailing would have been more appropriate for passengers to enjoy the scenery. The restaurants were overwhelmed by the number of passengers and mealtimes were not an enjoyable experience. The "chic' nights were spoiled by diners turning up in the main restaurant in anoraks. Overall the food was far from what we expected from a company such as Celebrity. The first port of call was a total waste of time. A seedy little town of no consequence. Passengers were puzzled as to why we had docked there. Juneau was a pleasant town and to walk around and get a feel of the Alaskan way of life. The journey back was again a disappointment as the cruise through the Inside Passage was again at night. Finally I have a debit of $26.48 on my Visa card and I have no record of spending that amount. We had the classic drinks package and were careful to stay within the guidelines. In summary we would be hard pressed to entertain a Celbrity cruise in the future. Read Less
1 Helpful Vote
Sail Date: May 2015
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to ... Read More
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to be at the terminal by 4 pm or we would not be allowed to board. After landing in SF on another airline and a mad, mad dash to the cruise terminal by taxi at just minutes before 4 pm we saw hundreds of people outside standing in line waiting to get into the terminal. There had been many, many delays getting people onto the ship. We paid Celebrity for a shuttle ride to the ship but received a text from our travel agent that Celebrity notified her that anyone arriving at the airport after 12 noon would be on their own to get to the ship! No shuttles! What? That was dozens of people coming into SF just after noon. We never received that text from Celebrity and we were signed up with them to receive updates. Then there was no greeter present anywhere to tell us what was going on and to confirm how to get to the ship. We have been to Alaska many times on Princess and Holland. How can you have a Alaska cruise with NO naturalist on board? Whoever was doing the VERY limited narration at Tracy Arm had no idea what to say. When we boarded the ship we had no drinking glasses in the room and no do not disturb sign for the door. We also found out later that there was a Welcome Aboard letter with some details about things we missed. We never received that letter (our 5th and probably last cruise with Celebrity). We also never received one of the bags they give you for shopping at the stores on shore until we asked for one! Production shows (3) were very good. Other entertainers were okay, about what you expect. Food okay. Curtains in stateroom looked like they were 30 years old. Bed was hard as a rock, very uncomfortable. Ship was nice but seems to look somewhat old and dated. Compared to Princess, who seems to always do everything right, this trip was a disaster. Read Less
Sail Date: March 2015
We were on the Infinity on March 1st until March 29th, 2015. Had I not known the name of the Cruise Line I would have never, ever thought I was on the Infinity. I found the entertainment at night boring. So much so, that we would go ... Read More
We were on the Infinity on March 1st until March 29th, 2015. Had I not known the name of the Cruise Line I would have never, ever thought I was on the Infinity. I found the entertainment at night boring. So much so, that we would go to the shows and walk out due to boredom. I didn't find any activity that I could participate in. If you do not like trivia or dancing, you truly don't have much to pick from. The speakers were interesting in discussing the Panama Canal which was part of our route. On of the speakers was so into himself that he spent the first 30 minutes talking about himself. The service provided for our cabin was excellent. There was an assistant housekeeper who was Greek that was always seen walking around and checking his staff. He was very friendly and personable. The dining service was good but not all the time. The Elite breakfast service was only good if you arrived in the first 30 minutes. However, after that, it would get crowded and the staff were extremely disorganized. It appeared to many of us that the staff did not have assigned tables or even a clear work flow. If someone came to a table that was already serviced, then they would not get any service at all because it would appear that no one noticed them. This became a problem because unlike a typical restaurant, people did join tables constantly that already had others that were waited on. Elite breakfast was a very social gathering.... The Officers were not at all friendly or available. I had an incident in the pool that I reported immediately. Needless to say, no one contacted me after this horrific incident. I finally wrote a letter and 5 days after the incident, I was contacted by the Environmental Officer. We met at 9:00 AM and the first thing he stated was, "I am in a hurry." Food: the Food and Beverage Director was seen often checking on things but this certainty never improved anything. I had the Jerk Chicken with the black beans, rice and pineapple. Note: I had this meal previously on the Century. Well, the chicken was dried and had no flavor. The rice was cold and also lacked flavor. I wrote a note to the Executive Chef and to the F&B Director. Well, it was of no use. When they served it again, the meal had not improved one bit. Meals were often repeated and it got to to point that there wasn't much, in my opinion, to select from. In other cruises, my back up was the fruits and vegetables. Rarely was there bananas on board, or nice apples. The pineapple, mangoes were not ripe enough to eat. The sliced oranges at breakfast were always at room temperature. I mentioned this to the Executive Chef but it was never corrected. I will say that I was able to eat plums towards the end of the cruise and that truly was a blessing. I will also add that after being on the ship for 28 days, both my husband and I lost weight because the food was not inspiring. We ate at the Specialty Restaurant USS United States. The service was good...not great. The lobster was tasteless (as if the sauce on top was suppose to make up for it). My mashed potatoes came out cold. When I asked to warm them up, they return in the same state they were before. I asked for the strawberries and ice cream without the crepe. They told me they could not do it. (Poor service). The dessert ended up being a crepe that weighed about 4 ounces with a very small scoop of ice cream inside and very few berries on top. A very inexpensive dessert. I never ate the crepe....it was way too heavy. I found the restaurant to not have value for what one pays. I sent a note to the Guest Service Manager and she never responded. The ports were very boring for the price we paid for the cruise. Not going to Lima was an insult. I also thought that we were not compensated enough for not being able to go there. I probably would have never booked this cruise had I known that it was not going to Lima. I also lost $90 in an outside tour that I booked. However, Celebrity didn't care about that since it wasn't one of their tours. I will add that the personnel in the Canyon Ranch spa were fantastic. The gym had plenty of machines and it was well maintained. In Summary, if you want to take a cruise around the horn and then up through the Panama Canal, I wouldn't recommend the Infinity as it doesn't provide the "Luxury" vacation one has enjoyed with Celebrity. Read Less
Sail Date: November 2009
My wife and I recently completed a Panama Canal passage on the Celebrity Infinity (Nov 8-22, 2009). Our goal for this trip was to experience a canal passage and visit Central American ports of call that escaped us on previous cruises. We ... Read More
My wife and I recently completed a Panama Canal passage on the Celebrity Infinity (Nov 8-22, 2009). Our goal for this trip was to experience a canal passage and visit Central American ports of call that escaped us on previous cruises. We met our goal, made some new friends, and had an enjoyable time despite the annoyances that I call "the little things." My review is about those little things that make a cruise vacation standout in a positive light, or conversely cause it to slip into recesses of memory not to be recalled again. Herewith are our findings: 1.Cabin. We were on Deck 8 forward, all the way up front next to the crew stairs. Whenever a crew member entered or exited through the doorway, a horrendous stench of cigarette smoke filled the passageway. Thankfully, it did not enter the room. 2. Cabin. Our room steward was polite, but the service did not meet our expectations. Sheets were changed on Day 6, after I took them off the bed and placed them on the floor. On most days, our room was not serviced before 11:00am; on three days our bathroom towels were not replaced until the evening service. 3. Food and Beverages. I am a coffee drinker and really do enjoy my morning coffee. However, to get the coffee, I had to go to the Lido Cafeteria - a bit of a trek from my cabin. On most days, the coffee in the urns was horrendous. I noticed that signs would be placed on the urns stating "coffee brewing" when actually coffee was not brewing but being saved for later consumption. The result was either burnt coffee or coffee that tasted extremely old. 4. Food and Beverages. I like both orange juice and V8 juice, neither of which was available in the Lido Cafeteria. Orange drink (similar to Tang?) was available through the dispenser. When I questioned the Cafeteria Supervisor I was told that orange juice and other juices are for sale. This is unconscionable on a cruise line that markets itself as "upscale." 5. Food and Beverages. The Trellis Dining Room is best described as controlled chaos. Our table of six was always last to be served and we were generally among the last 20-30 guests to leave every night. The food, however, was generally very good although somewhat repetitious. 1/2 Lobster tails were served one night only. 6. Food and Beverages. Casual dining at the Lido Cafeteria was not always a good experience. We felt that the cooks in the "specialty areas" (pasta bar, pizza, Asian food) did not really know what the food should taste like. Pizza was almost always burnt on the bottom; previously heated pasta noodles were placed into hot (not boiling) water for a minimal time resulting in them being uncooked, and all Asian cuisine contained curry. However, the worst of the worst were eggs benedict. The cook would take pre-cooked eggs from the refrigerator, dip them in warm water for 20 seconds, then place them on top of a slice of Canadian bacon and once-toasted cold english muffins. Hollandaise sauce was placed over the entre - the result, cold centers in the egg, lukewarm everywhere else. Each time my wife and I tried them (3 in all) we were unable to eat them. I believe what frustrated us the most was that there was no one responsible (manager/supervisor/chief cook, etc) whom we could speak too about our experience. 7. Shows. Generally speaking, the shows were entertaining. Our recommendation is to get there early, else risk not getting a seat. For one particular show, I saved our seats for 1 hour just to be sure we would have a place to sit. 8. Photo Studio and Shop. We had 16 photos taken over the 3 formal nights. We purchased 3 photos at the end of the cruise (buy 2, get 1 free). The photographers, in our opinion, were not very experienced. Most of our photos had focus and centering problems. Such a shame. Our experience with the Photo Shop vendor, though, was most unsettling - the evening before our passage through the canal, he sold me a camera with a known dysfunctional battery (my digital camera met an unfortunate accident). I was told the battery would charge overnight, but it did not. When I asked him if he had another battery, he told me no, but that I could exchange my "new in the box" camera for the demonstrator. Reluctant to do that, I asked him if I could have the battery in the demo camera and again was told no. Without any other options (and not being interested in purchasing any of the other cameras), I opted for a refund. My wife and I consider ourselves regular folks - we don't complain or ask for anything special. We like to experience what others before us have and we take pleasure in sharing "me too" stories. On this cruise vacation, though, we don't think there will be too many pleasant memories to share aside from those experiences enjoyed with new-found friends. As I stated at the beginning of this review, its the little things that make a routine trip a good vacation. We'll continue to cruise and travel, but not on Celebrity Inifinity. Read Less
3 Helpful Votes
Sail Date: May 2019
We wanted to see Mykonos, Athens and Santorini and have cruised with Celebrity on a number of occasions. Overall it was a decent itinerary with 8 x ports and 4 x days at sea. Good staff and some really good U K based performing acts in ... Read More
We wanted to see Mykonos, Athens and Santorini and have cruised with Celebrity on a number of occasions. Overall it was a decent itinerary with 8 x ports and 4 x days at sea. Good staff and some really good U K based performing acts in the theatre. Food overall was good but the main dining room menu is getting a bit stale and as such we ate in self service restaurant on a few occasions which was a nice change. We found it disappointing that we could not even try a Martini, using our drinks package, you needed premium, in the Martini Bar. In general the wines that we tried at night did not match the quality from previous Celebrity cruises. We booked three shore excursions through Celebrity and two through Cruising excursions, which on the whole were far better value than Celebrity. Although the ship was okay it is definitely looking very tired and in urgent need of a refit. We also enjoyed coffee at Al Bachio and the occasional confectionary on a daily basis. It was also nice to be sitting somewhere and one of the onboard entertainers would set up and start playing. Read Less
2 Helpful Votes
Sail Date: September 2018
We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of ... Read More
We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of embarkation, disembarkation, port visits (including tendering) and offering comprehensive narration of the cruise through the canal. Everything went very smoothly, and staff was very courteous and friendly. Food on the cruise was below the standard we’ve enjoyed on previous Celebrity cruises. The Oceanview Cafe buffet and offerings for breakfast and lunch were fine, but the quality and variety in the main dining room was uneven from night to night as was the table service. Just a few nights into the cruise, we were handed a dinner menu that was the same as previous. And many of the usual items we’ve come to enjoy (e.g., osso buco, duck, tuna) were missing—cost cutting?). And whatever happened to waiters welcoming your arrival to the table, helping the lady to her seat and spreading a napkin? Do we now need to go to Specialty restaurants for that? On a positive note, the entertainment was excellent—very good musicians in all the lounges, and very good musicians and acts in the theatre. We were happy that there were far fewer of the usual, canned “singers and dancers” performances, and more outside, original talent. The bad news was very poor drink service in some of the lounges and at the bars—few waiters and very long waiting time for service. Some passengers suggested that the cruise line is making it harder for the many people with drink packages to maximize the value of their package. We had terrific service for our very clean balcony cabin, and all the cabin attendants were friendly, fast and efficient. The iLounge was well-staffed and friendly as well, as was the Gym and Spa areas. Infinity is the oldest Celebrity ship and, while it still has a lot of good nautical miles to go, it does need work. The furnishings were fine, but we found loose railings and planks in various places, sewer odors and multiple signs of sloppy repair work (e.g., paint on our balcony windows, sloppy cauking, etc.). Read Less
2 Helpful Votes
Sail Date: March 2018
We usually cruise with Royal Carribean, but this itinerary appealed to us as a way back from a South America trip, so we decided to see what Modern Luxury is all about while wearing our Diamond Plus Royal Caribbean goggles. We have four ... Read More
We usually cruise with Royal Carribean, but this itinerary appealed to us as a way back from a South America trip, so we decided to see what Modern Luxury is all about while wearing our Diamond Plus Royal Caribbean goggles. We have four previous cruises with Celebrity, the first ten years ago, and we thought we knew what to expect. EMBARKATION: Embarkation in San Antonio, Chile, was interesting. It is a commercial port trying to be a cruise terminal. After an hour and a half bus ride from the Santiago airport and checking in at a warehouse near the edge of the port, we were loaded onto yet another bus for a ride to the ship at the dock. We’ve seen better and we’ve seen worse, so we just went with the flow. We were in our cabin by 1:30 PM and our bags were delivered around 4:00 PM. CABIN: The cabin, 7049, was clean and comfortable. With more storage space than we needed – a first. Situated next to the hump cabins, we had an extra large, shaded balcony. The balcony door did not have a handle on the outside, just a slot to grab and pull the door open. The door was hard to open without a handle, but since it was designed that way, we lived with it. The toilet decided not to work in the middle of the night 4 out of the 15 nights on the cruise. Guest Relations said it was a known issue and they were working on it. CREW: Every crew member we encountered was smiling and said good morning or good evening – from restroom attendants to senior officers. Wait staff were attentive and efficient. Whomever is in charge of setting up disembarkation for port days did not do such a good job in Manta - more on that later. DINING: Oceanview Cafe – We disliked the Oceanview Café because it is so crowded with people wandering around trying to assemble a meal that it’s like the “Zombie Apocalypse” - as one fellow passenger described it. There is no clear delineation of flow for the serving lines and people just butt in where they please. We avoided eating meals there. When we did stop in for a snack, we noticed that the wooden chairs needed a good cleaning – there was so much dirt crusted on the back of one chair that I scraped some off to show one of the supervisors and merely received a shrug in response. MDR – We used the MDR for a few breakfasts and lunches just to steer clear of the buffet. A table for two may as well be a table for four, six, eight, or more since they are jammed together so closely that one cannot walk between the table. Service was good and the menu selections standard. We also ate some breakfasts and lunches in the Solarium Café, where it was easy to get a table and the selections were more healthful than other venues. The MDR in the evening was not at all pleasant and we only dined there on 10 of the 15 nights, opting for specialty dining on the other five evenings. The tables are very close and the other diners, probably deaf from the over-amplified music venues, seemed to shout their conversations during the meal. Shouting waiters added to the din. Not at all a pleasant atmosphere. The food, however was very good, well presented, and right-sized portions. Had the food not been so good, we would have avoided the MDR in the evenings because of the noise levels. Specialty dining – We ate in Qsine only once. The Qsine food was delicious but the menu on the electronic tablets was hard to understand and the waiter did little to help explain what was an appetizer and what was a main. Give me a regular menu. Sushi on 5 was wonderful, with a very attentive waiter and a wide variety of sushi to choose from. The Tuscan Grill was our favorite and we ate three evening meals there, and enjoyed a light morning breakfast and specialty coffee drinks there on most mornings. We enjoyed the atmosphere and service of the Specialty Dining venues, especially when compared to the MDR and Oceanview. ENTERTAINMENT: Since this varies from ship to ship, I won’t go into detail. The production shows were very good – but too over-amplified to be pleasant. Earplugs helped. The guest entertainers were also very good and not quite as over-amplified. PORTS: We booked the cruise primarily as transportation back from a land tour in South America, and not for the ports of call. We did walk around in Arica, Chile, and Georgetown, Grand Cayman, but did not book any excursions. The stop in Manta, however, is worth noting. Having been there before, we were undecided about going into town for a look around. The ship announced that free shuttle buses would be provided from the ship to the town center/shopping area. After the announcement was made that the gangway was open, we went down to the promenade deck to see how long the line for the shuttles was and determine if we should wait a while. There was no line – only a large mob of approximately 250-300 people waiting for the yet-to-appear shuttle buses. Celebrity did nothing to establish or control a line. When the first shuttle bus arrived, the mob surged and all 300 people tried to get on the first bus. We saw a fight breakout at the steps to the bus and one man trying to pull another man off the second step of the bus. At that point I ran down to Guest Relations and told them they needed to get security out there and that one fight had already broken out. I went back outside to the promenade to watch the most unorganized shuttle bus system I had ever witnessed. We decided to avoid the melee and have a peaceful day on the ship. One would think that Celebrity had never organized a port day or a shuttle bus system before. It was certainly a poor example of Modern Luxury. CHAIR HOGS: The Infinity made a feeble attempt to cut down on chair hogs with a few little folded placards placed on the pool and solarium loungers in the mornings, however with no enforcement, the chair hogs just pushed the placards aside and set up camp. I witnessed chair hogs “reserving” loungers and sunbeds as early as 6:00 AM, using a variety of towels, flip flops, magazines, paperbacks, and large plastic clips to hold the towels in place. Often those same loungers were “reserved” hours later – and on port days “reserved” all day long until the hogs returned from their excursions. Not once did I see any of the pool staff removing the chair hog nests. With no enforcement in place, more and more people started “reserving” loungers and sunbeds. Another poor example of Modern Luxury. DISEMBARKATION: Disembarkation from the ship in Fort Lauderdale was well organized, until we reached the Customs and Immigration lines. There were four agents to process some 2,100 passengers. Signs for “US and non-US” were not apparent and there was insufficient line management so that yet another mob formed adjacent to the bag retrieval area. We settled down in some chairs to wait out the mob, and only later discovered the mob was trying to get through the “Non-US” lines and the “US” line was almost empty. We gathered our bags and were through the immigration check in under 10 minutes – happily leaving the growing “Non-US” mob to be processed by only two agents. No wonder the Fort Lauderdale port has such a bad reputation on Cruise Critic. CONCLUSION: After watching Royal Caribbean turn into floating county fairs, and with Celebrity losing their “premium” luster to the mass market, it’s time to expand our horizons and find cruise lines that cater to grownups and offer a more genteel way to cruise. Read Less
12 Helpful Votes
Sail Date: January 2018
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we ... Read More
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we booked a veranda cabin, deck 8, in the Celebrity Infinity, for the Buenos Aires > Puerto Madryn > Ushuaia > Antartica (Paradise Bay and Elephant Island) > Falkland Island > Montevideo > Buenos Aires itinerary. It was a somewhat expensive itinerary if compared to other cruises in the region, so our expectations were high. We planned this trip for almost a year. The cruise left Buenos Aires on 21th Jan 2018. About a week before the departure date we received an email from Celebrity Cruises informing the Puerto Madryn stop was canceled. Copy and pasting their own email message: "Due to a technical issue with the ship’s propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots. We assure you, there is no safety issue with the vessel; however, due to the speed reduction, we have to modify our itinerary. Some ports of call will have shortened visit times, while some will have more time. We also had to remove our visit to Puerto Madryn, Argentina from the itinerary. Due to the cancellation of this port of call, we are issuing each guest a refund in the amount equal to one day of your vacation." My wife and I planned to dive in Puerto Madryn with the sea lions. All our scuba gear was already packed to go and the dive package reserved at a local PADI agent. You can imagine our frustration... We embarked on the 21th as planned. About Celebrity Infinity, despite some review we read, it is not falling apart. It is indeed an old ship, somewhat worn out. Stained carpets, peeling paint, scratches here and there are visible, but we consider those minor things. I noticed, however, some other not so minor problems, like leaking plumbing in several places (that left wet spots on the carpets), air conditioning failures (that left some friends in internal rooms overheating), external doors hard to open/close, and massive temperature changes in the hot/cold water supplies. There were also some smaller annoyances in our stateroom, like loose tiles in the bathroom floor and leaks in the shower hoses. We usually ignore these small things, but as you see ahead, events stack up. About the food, it was nice and plentiful. All restaurants we went to were nice. Particularly I would say that some dish on the main dining room, Trelis, was somewhat small (especially the ones with expensive ingredients) and with unexpected component mixes, but this is a matter of taste. The buffet on Deck 11 always had food for any taste. About the entertaining, it was ok. Some shows were really nice while some other were somewhere below passable. The daily activities were plenty, somewhat focused on luxury activities (like art auctions, jewelry sales, Fabergé egg showcase and sales, liquor tastings, and so one). It perhaps makes sense for the overall target audience, mostly senior guests. One of the highlights of this cruise was the presentations from the destination experts. The presentations were really interesting and made de experience must more enjoyable and immersive. The presentation themes included wildlife identification and behavior, destination highlights, geographic features, historical events and even a recent rescue mission to Antartica from the Argentinian navy. There was much effort to provide the same presentations in English and Spanish, so most people would benefit and enjoy all given information. It is also important to note the crew was always friendly and eager to help. Our stateroom attendant and some other personnel we had more contact with during the cruise were very professional and cordial. After few days on the sea, we reached Ushuaia. We visited Escondido/Fasano lake and the experience was really memorable. Since we did not stop at Puerto Madryn we were able to stay in Ushuaia for a few more hours. We headed to Antartica, our main and most anticipated destination. The weather was really good during our stay and the visibility was great. We had the luck to get some snow while entering Paradise Bay. It was quite a spectacle. It is really difficult to describe in words the beauty we saw. While it looks a desolated region, it is full of life. We could see whales, penguins, many different types of birds. The icebergs are also a show apart, featuring beautiful shapes, textures, and colors. We also stopped at Elephant Island, the second sightseeing place. After Elephant Island, when heading back to Falkland Island, a major storm formed in our way and the captain had to deviate our corse, missing Falkland port of call. His decision was the correct one due to the bad weather, however, no one was able to explain why the next port of call wasn't changed to Puerto Madryn. Apparently, the route would be even safer than going straight to Montevideo and, we had the time since Falkland stop was completely skipped. It was really strange and until now I got no answer from Celebrity guest relations about this. On the memo we received in our stateroom: "We would like to inform you that our call to Port Stanley, Falkland Islands, has been canceled, due to adverse weather and high winds. (...) Tomorrow, January 31th, the Celebrity Infinity will be at sea, since weather conditions and distance to alternative ports will not allow us to call an alternative port. In an effort to avoid the rough seas, we are traveling directly to Montevideo through an alternative route, as your safety is our top priority. We will be arriving in Montevideo at 6:00 am on February 3rd" We understood the situation and weather changes are a risk involved in all Cruises, however, this port miss and strange deviation from Puerto Madryn just stacked up on our frustration pile. We then faced many days at sea, finally arriving at Montevideo. It was a nice stop, however, I (and many other guests I spoke with) would rather stop in other ports then in Montevideo. Montevideo is really close to Buenos Aires and you can easily go by car, bus or even boat in a couple hours. Puerto Madryn and Falkland Island, on another hand, are much harder and expensive to get to. In the end, the trip left really good memories about Antartica sightseeing experience and a bitter taste for itinerary changes and other smaller annoyances. We felt only half of the trip was actually delivered since we could not stop at Puerto Madryn and Falkland Island. Looking in retrospect, if we could changes things, we would rather flight straight to Ushuaia and book a cruise on a smaller ship just to experience Antartica. Read Less
1 Helpful Vote
Sail Date: December 2017
After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity. ... Read More
After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity. Positives: Our cabin was comfortable. Our stateroom attendant was fabulous. The concierge was amazing and never failed to come through for us, despite how crazy the requests were. Main room dining was decent and the waitstaff did a great job. The onboard orchestra was fabulous, and the singers and dancers were friendly and approachable. The officers were also easily accessible and approachable. The Celebrity Life activities were amazing. MickeyLive and the Naturalist always had informative presentations. The port reviews were factual and avoided the pitches of other cruise lines. The Future Cruise team was knowledgeable and helpful and you never had to wait. Negatives: Internet: We prepaid for the internet and our login code was supposed to be delivered to our stateroom. It was not and the tech staff in the iLounge was condescending and rude when we asked for it. The internet seemed to crash almost every morning. The free sites (e.g. Celebrity.com) worked, but the authentication server on the ship was down and prevented normal internet use. Photo Shop: We made the mistake of purchasing the cruise video. The quality was awful and fully 20% was taken up with videos of people having their boarding photos taken. It was a total waste of the DVD, let alone the money we spent. Guest Relations: There were endless lines at guest relations. The folks working there were either poorly trained or unempowered to solve problems. Usually they forwarded issues on to others rather than solving them. This made the service times extremely slow for routine requests. Onboard video channels were low resolution and grainy. The food in the buffet was uninspired and repetitive. Since we also recently completed a 31 day cruise on the Holland America Noordam, it made comparisons. In general we found that the food on Holland America was more varied. Everyone seemed to be genuinely friendly and helpful. In room comment cards were collected daily and issues were acted on immediately and followed up on. Despite being on a back to back, entertainment was not repeated. On the other hand, the port information sessions were sales pitches. You had to make an appointment with the future cruise consultant several days in advance and she was absolutely worse than useless except for handing out brochures. Read Less
2 Helpful Votes
Sail Date: November 2017
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. ... Read More
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. Good views of the proceedings were hard to get because of big masses (which of course was to be expected). Moreover the activities are that slow that it is not as impressive as expected. This experience was intensivied by the fact that we were very tired because of it had been impossible to sleep the night before due to very poor pary planning (see below). Dining with open seating worked wonderful: we never had to wait. The food was OK, but certainly using somewhat cheaper base materials then was the case a few years ago on another Celebrity ship. Much pasta's and only once a good steak (tournedos). Luckely lobster was still served 1 night. Production shows (3x) were great. However on quite a lot of nights there comedians were programmed as theatre entertainment, which are of no use for non native English speaking guests. It would be preferrable if more music or show type entertainment was programmed. The programming of day activities during sea days was not well directed at type of passengers (mainly retired seniors): primarely sports and dancing activities. The few lectures (which were very interesting and well attended) were all scheduled in the early morning, making it impossible to sleep a bit longer. Sometimes even 2 lectures in the same morning while during the afternoon no lectures were scheduled as well. A few classes were given on photo and movie editing. Unfortunately only directed at users of Apple products, which is not interesting for many guests. Afternoon lectures and movies in the theatre were badly missing. It would be nice if the afternoon tea would have been served in the Constellation Lounge, accompanied by e.g. the string duo. Such would have resulted in a much more festive atmosphere and a real attractive activity then serving it in the somewhat bare Ocienview Cafe. E.g. Oceania is organising the tea that way, one of the reasons they are considered as more luxureous. The planning of evening activities other then the theatre shows was pretty awkward, taking into account the demographic constitution of the passengers. There were quite a lot of parties with very loud music and games directed on a younger party crowd. We observed that on several occasions only a small minority of appx. 100 people attended these parties, consisting next to a few younger passengers for a considerable part of staff members and their families. Where the highlight of the cruise was the crossing of the Panama Canal, a Rock & Roll party was scheduled in the Grand Foyer for the night before (untill well after midnight). This in spite of the fact that it was advised to be up on deck by 6 in the morning. By consequence it was absolutely impossible to sleep in the nearby staterooms, effectively ruining the experience of the canal crossing (too tired because of not sleeping). Complaints to the cruise director were rejected in a quite arrogant and rude way. A promise to discusse it the next day was not effectuated. A later complaint to the Hotel dircted resulted yet in an apology and the offer to change stateroom. Staterooms are pretty spacious and well equipped, with a modern feeling to it. Be aware that in the Grand Foyer sometimes very loud music is played untill after midnight, which makes staterooms nearby (specially on deck 6) less attractive. Service by the cabin stewards and in the restaurant was excellent. Although it is fairly common that bar prices on cruise ships are pretty high, we experienced the prices on the Infinity (compared to over 30 cruises made before) the most outrageously high. E.g. (including service fee) $ 6 for a cappucino and $14 for a coctail. We had 2 excursions from the ship (Antiqua + the Ebrera tour from Colon) which were organised well. Read Less
2 Helpful Votes
Sail Date: November 2017
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with ... Read More
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with a small setting room in front of the bedroom which made the bedroom to be dark. The steward keep the room somewhat clean but he was always helpful when asked for anything. Two bottles of wine were given to us throughout the cruise which we didn't expect. I also had some a cosmetic procedures with Andrea and she was outstanding. The results were great. When ordering room service 3 separate times they forgot us. The ports were fun and interesting .The food was good everywhere on the ship. The free therapy spa pool was real plus for the ship. Overall the cruise was not bad. We never felt crowed...people were always spread out through out the ship. Read Less
2 Helpful Votes
Sail Date: August 2017
We had never been to Alaska before. We choose the Celebrity Infinity because of the ship had really good reviews. The ship looks very old and dated. The decor is in need of updating. Good Points: Lots of storage inside cabin ... Read More
We had never been to Alaska before. We choose the Celebrity Infinity because of the ship had really good reviews. The ship looks very old and dated. The decor is in need of updating. Good Points: Lots of storage inside cabin Very Clean Great entertainment ( The shows were excellent and the live music was good) Great Itinerary Great view of Hubbard Glacier Excellent waiter in Trellis dining room Food in Qsine was average but very expensive Embarkation and Disembarkation went very smoothly Cons: Rude Staff throughout the entire ship. Never saw our room steward. we had to call every day for ice Food was often cold, tasteless, and undercooked The layout of the ship was very unusual. There was a large staircase in the main foyer. There was often live music in this area. No place to sit or dance. Really odd. The weather was terrible so many outdoor activities could not take place. There were no other activities available. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise