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Sail Date: July 2019
We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We ... Read More
We choose this cruise because of the ports visited-Sicily, Malta, Argostoli,Greece, Dubrovnik, Croatia, Koper, Slovenia. The ship is older, but still lovely. We were in an Aqua class cabin at the rear of the ship and loved it. We enjoyed the Blu Dining Room where the food was excellent. We felt the staff was very accommodating throughout the ship. A lot of people on the forum complain the ship is “tired”, but we enjoyed its smaller size and next year it is due for an overhaul. If you are looking for a mega ship with all the new bells and whistles, this is not the ship. However, if you are concentrating on the ports of call and want a lovely means of transportation, this is a great ship and itinerary. We used the ships excursions exclusively and were happy with each and every excursion we attended. By watching the website for sales and using ship credit, the excursions were reasonable. We only had one sea day on this cruise, so we did not participate in many on board activities. However, I attended two dance classes and they were a blast. I also had a message at the Canyon Ranch Spa and it probably was the best message I’ve ever had. The ships entertainment was fine. We attended a couple of production shows and a comedian who was hilarious. All in all we had a fantastic cruise on the Infinity. Read Less
8 Helpful Votes
Sail Date: June 2019
We were on a 12 night cruise in the Western Med in an Aquaclass cabin. We were somewhat concerned before we left on this cruise having read a number of reviews talking about how tired the ship looked and indicating the food was so so. ... Read More
We were on a 12 night cruise in the Western Med in an Aquaclass cabin. We were somewhat concerned before we left on this cruise having read a number of reviews talking about how tired the ship looked and indicating the food was so so. This was not our experience. The ship is older but I found it very clean and well maintained. They were repainting large sections of the wooden railings on this voyage. We ate most nights in Blue (never ate in Trellis) and the food was above average and on most nights was excellent. The staff were great. We did have a couple of lunches and a breakfast in the Oceanview Café and we were impressed with the choice and the quality of the freshly prepared pasta and omelettes. Café Al Bacio was great and the Martini Bar was a blast. The staff were very friendly and always helpful. Only our 3rd cruise and all with Celebrity. On our first two cruises we were in suites but we found the Aquaclass passengers we met in Blu a lot friendlier than the suite class guests we met on other cruises. The retreat might be a good enough reason to book a suite on our next cruise. However, we liked Aquaclass and actually preferred the food and atmosphere in Blu as compared to Luminae. Read Less
1 Helpful Vote
Sail Date: May 2019
We chose this cruise because of ports, We have always had the best service on Celebrity. This cruise did not disappoint. Main dining room service was the best. We cruised with my cousin and his wife. We booked select dining and ate at the ... Read More
We chose this cruise because of ports, We have always had the best service on Celebrity. This cruise did not disappoint. Main dining room service was the best. We cruised with my cousin and his wife. We booked select dining and ate at the same time almost every night. We had the same waiter every night. The waiter was outstanding. He gave the best service I have ever had on a cruise ship. We have cruised 37 times. We enjoyed the ports in Spain . They were the best. We flew in Barcelona 2 days early, it was the right thing to do. We took ship tours at every port except one. Entertainment on the ship was very good. They had a British Comedian who was very funny. The singers and dancers were also good. The had a new guy and girl singing duo RAEGAR they were so good we bought their CD. On the down side we had a storm at sea that caused us to change a port and but we still had 9 ports in 11 days. It rained all day in Rome. We took the Vatican tour. Inside the Vatican is amazing, Read Less
1 Helpful Vote
Sail Date: November 2018
I chose this cruise for the ships visit to Key West. Everything was perfect I travelled with my sister in concierge class. Cabin was outstanding and cabin attendant truly happy to help. Food was so delicious don’t think ... Read More
I chose this cruise for the ships visit to Key West. Everything was perfect I travelled with my sister in concierge class. Cabin was outstanding and cabin attendant truly happy to help. Food was so delicious don’t think anyone would be disappointed. So many choices although we did not chose any of the paid restaurants on offer. I think the entertainment could have been improved slightly. We enjoyed the comedian. Very refreshing not to be pestered for constant up selling this is becoming annoying on other cruises. Favourite place has to be the thassolotherepy pool. This area on the ship is perfect for an early morning dip and female only sauna. After take a light breakfast at the spa cafe situated alongside. We did try the gym another good facility. Relax at the outdoor theatre and watch a movie whilst having a drink. The spa treatments are a little on the expensive side. Hope to try another itinerary on a celebrity ship soon Read Less
Sail Date: September 2018
This is one of the most amazing cruises I have ever been on. Everything could not have been better From embarkation to disembarkment Arrived st port 11:00 was on the ship eating lunch at 11:30. The cabin was a little small compared to ... Read More
This is one of the most amazing cruises I have ever been on. Everything could not have been better From embarkation to disembarkment Arrived st port 11:00 was on the ship eating lunch at 11:30. The cabin was a little small compared to other cruises, but that is the only negative. The staff, the food, the entertainment all weregreat. There are times when it was hard to find a seat in the buffet area. The only real negative, which is a problem on all ships was the seat hogs at the pools. It might help if there was a towel person to remove towels from chair that haven’t been used for awhile. We watch many couples hold several chairs 2 in the sun, 2 in the shade. One other problem was the smoking areas were set up in very odd areas. If you weren’t a smoker you got to smell second hand smoke while sitting along the pool. It seemed as if these areas should have been away from the general area. Read Less
Sail Date: June 2018
We had a couple of nights in Vancouver before and several more after our cruise which helped break up the trip and allow us to see the sights. A great place to visit. Lots going on. The cruise let us wind down and relax, joining in ... Read More
We had a couple of nights in Vancouver before and several more after our cruise which helped break up the trip and allow us to see the sights. A great place to visit. Lots going on. The cruise let us wind down and relax, joining in activities as we wanted. The naturalist, Milos, was quite inspiring but informative in his talks and always amusing. All staff were unfailingly welcoming and chatty, expressing an interest in your day and offering their own suggestions. The food was always of the highest quality, even in the enormous self service Ocean View restaurant with a great variety of cuisines. We also ate in the more formal atmosphere of the Trellis restaurant which was also delightful invoking an air of a grand restaurant. There were many activities and shows and my advice, as a first time cruiser, would be to note what interested you from the daily program and get involved, or not, because the entertainment was extremely good. But there are so many lounges, bars and cafes around the boat that there was always somewhere to rest quietly if you wanted. We visited Icy Strait Point and loved the involvement with the local community. Ketchikan and Juneau were old style fishing towns with plenty to interest. Visit the Red Dog Saloon for a great atmosphere and fun. We didn't go whale watching but had many sightings while at sea from the Constellation Lounge. We were blessed with clear skies and smooth waters through the week and had an awesome time close to the glacier as the captain positioned us as close as he could. Couldn't have had a better view. Read Less
1 Helpful Vote
Sail Date: March 2018
It was a great way to get home from Chile! Certainly better than flying. Smile! We were Aqua class, which enabled the use of the BLU restaurant. We certainly enjoyed that restaurant, not only for the selection of food, but the quiet ... Read More
It was a great way to get home from Chile! Certainly better than flying. Smile! We were Aqua class, which enabled the use of the BLU restaurant. We certainly enjoyed that restaurant, not only for the selection of food, but the quiet atmosphere. The team serving us, led by Marcel, deserves recognition for extra ordinary fine service. If traveling on Infinity, we would select Aqua Class again. The ports of call are interesting in that they served areas that we would have overlooked, like Arica and Pisco. We were not impressed with Manta. Lima and Panama Canal are obvious stops. The ship went into dry dock after our cruise for a much needed facelift. They were having engine problems that needed attention. As an Elite status Travelor, they offer a complimentary happy hour from 5-7 pm each night. Unfortunately, there were over a third of the guests who enjoyed that status, and the Constellation lounge simply could not hold us all. They elected to give us redeemable tickets for three drinks a night in any lounge, which was a very good solution. That allowed us to join our non elite guests traveling with us. Thank You Celebrity. The only misstep was a time zone change BEFORE arriving in Grand Cayman, putting the ship on the wrong time zone in Grand Cayman. This led to much confusion for both the guests as well as tour operators. Read Less
3 Helpful Votes
Sail Date: February 2018
We love Celebrity. Had an amazing back to back trip to Rio then Antarctica. We were so lucky with the weather going to Cape Horn, Antarctica and Falkland Islands. It was warmer than Scotland. The whole crew were just brilliant and the ... Read More
We love Celebrity. Had an amazing back to back trip to Rio then Antarctica. We were so lucky with the weather going to Cape Horn, Antarctica and Falkland Islands. It was warmer than Scotland. The whole crew were just brilliant and the captain was very visible and charming. He did a great job getting us to these places. We miss Hari making up our room and all the lovely staff who served us in Blu. Infinity is a great sized ship to be on. Great having the inside thermal pool when weather was cooler. Entertainment was great especially the ships showtime, loved the music, costumes and singing and dancing, beat we’ve seen on any ship. Infinity orchestra was superb, wouldn’t be the same without them. Worth every penny and more! Mickeylive was entertaining and informative always busy in the theatre. Guest artists also very good, variety from magic, instrumental and singing and comedy. We went every night. Waiters in Blu were so polite and attentive. Especially Edurdo, my husband says he’s the nicest waiter he’s ever come across . Rosibel greeting us always knew our name and cabin number, Igor in cellars bar was great at bar showmanship and made great cocktails. Cape Horn on catamaran and National Park was really interesting cruising Antarctica was amazing with mickeylive doing commentary about wild life. Even a rainbow. And luckily we got into Falkland Islands to the Battlefield tour. Very good guide then got shuttle to Gypsy Cove to see penguins.great day. Montevideo city tour was interesting as was our Tygre river cruise then to airport. We didn’t have to bother with cases till airport which was very convenient. Lovely guide Andriana? Have booked another cruise on The Edge which looks exciting for next year. Can’t wait. Read Less
Sail Date: January 2018
Celebrity is our favorite cruise line. We had sailed on Infinity before and love the size of the ship. We were in Aqua Class on Deck 11 Aft. Boarding was a breeze, there was a glitch coming from Santiago to San Antonio. We lost about 2 ... Read More
Celebrity is our favorite cruise line. We had sailed on Infinity before and love the size of the ship. We were in Aqua Class on Deck 11 Aft. Boarding was a breeze, there was a glitch coming from Santiago to San Antonio. We lost about 2 hours due to transportation issues with Celebrity. We had select dining which was great for our needs. Our favorite locations on the ship, solarium, Blu Restaurant, Martini Bar(go Johannes), Casino and the buffet for lunch . Our favorite excursions, the museum tours and Penguin tour with lunch at the beautiful lodge. Our last night we took the ship tour of Tango and Dinner, outstanding! One of our best excursions was the boat trip to see the Comerans and sea lions with a bus trip to Tiera Del Fuego. Very exciting! We have already booked another cruise on Celebrity Summit for New England and Canada in the fall. Read Less
Sail Date: October 2017
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a ... Read More
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a friendly greeting whether they were on task or in passing. Stateroom attendant Chico was outstanding. The buffet offered a wide selection of very good offerings. The MDR was always very good. Delicious food well presented. Waiter Artika and asst waiter Imam very competent and efficient, and a lot of fun. Weather was acceptable most of trip. Could have used a bit more sunshine through the canal, will have to talk to Celebrity about that next time. Entertainment throughout the entire cruise was excellent, whether provided by headliners or staff singers, dancers, or orchestra. My biggest disappointment is with the sound board in the main theatre. Most performances were simply too loud, out of balance, and way too much echo/reverb. Not all programs are Rock concerts! A major rethink on the usage of the sound board is needed. This did not prevent us from seeing all shows, and certainly did not detract from our enjoyment of the entire trip. Hopefully we will be able to do it again! Read Less
6 Helpful Votes
Sail Date: October 2017
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” ... Read More
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” cruise starting on October 1. We've also posted our review for the first one and some of those comments are repeated here. We very much enjoyed this cruise as the very good food and great service from your staff and crew members continues to be top notch. We are also happy to now be “Elite Plus” with the additional perks like the 240 minutes of internet and even more laundry options. We continued our stay in Cabin 3104 which was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. That approach is perfect for us. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Melissa was also accommodating. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Cruise Director Luigi and Activities Manager Nacho were OK, but nothing special. After a few nights, we got a little tired of Luigi’s introductions at every show requesting the increasing tens of thousands of “holas”. They seemed more suited to a different cruise line as other CDs and AMs on Celebrity have been classier. Others seemed to like them so it's just a matter of personal taste. We had been in “Select Dining” during the first cruise. We appreciate that Celebrity has many tables for two for that option, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we switched to a table for two at “Early Fixed” at the 6:00 time for this one and our private table worked out much better. The food and service in the “Trellis” MDR continued to be excellent. Our waiter, Mega, and her assistant, Anthony, did a great job quickly taking care of us each and every evening. Our sommelier, Mercy, provided helpful advice for our wine choices. Rodman always had our bottled water ready for us at our table. So, we were very happy to have the same group of servers rather than being at different tables with different servers each night with “Select Dining”. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We particularly liked the Indian/Asian selections and fish and chips. We also enjoyed the hot/cold drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous was particularly helpful and made the best Grasshoppers we’d ever had. Adi Putra and Willie provided excellent service in the casino, Constellation Sky Lounge and other venues. We were pleasantly surprised that the Classic Beverage Package was now allowing up to $9 for beer, wine and liquor drinks. In the past, the beer offerings under $6 were mostly lagers and lighter brews so it was nice to be able to have Guinness, Boddingtons, Sam Adams and other more robust options. The downside was that Bailey’s, Amaretto, Frangelico and most other liquors are now priced at $10 which seemed a little petty. We spoke to the Beverage Manager about that on the first cruise. Sorry I don’t know his name, but it was not Anti from the second cruise who is very personable. He was a bit abrupt when we asked him about that saying “it’s been like that for months”. He didn’t bother to explain that you can now pay the difference if it’s over $9 as we’ve done when we’ve had the Premium Package. We didn’t find that out until much later in the second cruise when one of the servers, Rodman, told us about it. Another odd twist was that you can’t get cans of soda even though some venues open a can in front of you and pour it into a glass. We suspect that it’s a cost-saving measure, but we’re not sure what this change really accomplishes for such an inconvenience to your guests. Unfortunately, this sort of thing contributes to people’s perception that Celebrity is “nickel and diming” them. That’s certainly not the image that they’d like to present so we hope that they reconsider this policy for future cruises. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. We often joke with other guests who feel the same way that we need to keep “Evening Chic” alive! All three production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge. The entire cast kept up the high level of energy for a very long time, even though the waves were high and the ship was rocking. We saw it during the first cruise and both times it was the very best of that type of event on all of our cruises. This was the final cruise of that cast's contract so they will all be new on the subsequent cruises. The “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. Among the guest entertainers, we particularly liked Hard Day’s Night (Beatles tribute) and Mike Price (“Rock Star Juggler”). We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now that their keyboard player is back with them. The singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. Mr. H often played the piano with them on some songs. The last night of the cruise, someone requested that Bryan’s band play “Blurred Lines”. They said that they don’t do that one, but members of Take 5 know it so they joined them on stage and played that song. It was nice to see them and the audience really enjoying their collaboration. We hope that Celebrity keeps both bands under contract for as long as they can. We’ll just miss Take 5 on the “Constellation” by a few weeks as we’re on a B2B2B starting in November and ending just before Christmas while the band will start in January. We asked Bryan if they had booked their next gig with Celebrity and they are very interested in the “Eclipse” next spring in Europe. We are doing a B2B2B2B starting in May so we are really hoped that they can get that itinerary as it would be great to see them there for 42 nights. We hope that Celebrity can keep them both! We always appreciate the live orchestra as that really separates Celebrity from other cruise lines. The solo performers, duos and string players are also a nice change from the usual music on other lines. About the only complaint that we’d have is that DJ Annet always had the volume in the Constellation Lounge cranked up to ‘11’ like “Spinal Tap”. I play my music very loud at home, but we had to leave every time she was there (as did many others). I wished that I had my decibel meter with me to see how earsplitting it was! Since we were visiting countries in Central America, we did ship’s excursions in all of the ports to ensure that we’d make it back onboard on time. In Cabo San Lucas, we did “CSA2: Chileno Bay Deluxe Snorkeling” where we saw a decent amount of fish. In Puerto Vallarta, we did the “PVB4: Half Day Sailing and Sightseeing” cruise which went along the coast the Los Arcos and was very relaxing. We particularly enjoyed the “GQ14: Guatemala Highland, Panajachel and Lake Atitlan” excursion as we were able to see many volcanos and a lot of the countryside. In Puntarenas, Costa Rica, we did the “CR25: Pacific Train, Boat and Bus Adventure” and saw some interesting scenery, but also some desperately poor areas. In Colon, Panama we did “GCM4: Portobelo and Aqua Clara Locks” which gave us more information about the Panama Canal system and allowed us to see the new locks. We also got a glimpse of the very poor areas just beyond our dock. Finally in Columbia, we did the “CA09: Best of Cartagena” which provided a good overview of that city as we visited the Inquisition Palace and Saint Peter Claver’s Sanctuary plus quite a bit of walking through the streets. Even though it was very hot in some locations, these excursions were worth doing despite some discomfort. In our earlier review of the “Pacific Coastal” cruise, we noted that one area which could use some improvement was the B2B process and it’s worth repeating it for this cruise. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (only on the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we were not able to disembark until about 10:40 after everyone else was onshore. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. We also had some difficulty getting extra internet time to do our survey from the first cruise of our B2B. On other Celebrity ships, the IT staff added 30 minutes to our allotment which works well. This time, we had to check with IT and Guest Relations to get a code. After several days, we got the code, but it only worked for one of us. We finally got another code later on, but you couldn’t use it if you had minutes left without having IT disable that session, log back on using the code to use the new minutes and then re-enable the old one. With this approach, there’s a lot of time wasted by Celebrity’s staff and for the B2Bs. Next time, we’re hoping that these things can be dealt with more easily at the B2B meeting. Overall, we always have a great time on Celebrity and encourage our friends to try that line. After this Panama Canal cruise, we have twelve more booked with you in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity's welcoming hospitality and excellent service! Read Less
Sail Date: October 2017
The infinity is a great ship, very friendly staff, and meals are excellent. We did the Panama Canal from LA to Fort Lauderdale....fantastic. Never been on celebrity before, only cruised with Royal, your status from Royal transferred ... Read More
The infinity is a great ship, very friendly staff, and meals are excellent. We did the Panama Canal from LA to Fort Lauderdale....fantastic. Never been on celebrity before, only cruised with Royal, your status from Royal transferred across and you were treated like you cruised regular with them. All ports were Fantastic and the actual crossing of the Canal was out of this world, the shows in the evening were outstanding and one big plus was the size of the shower, plenty of room to swing a cat in there. If you are thinking of cruising the Panama Canal I highly recommend this cruise, I don’t think you could do better. The only negative I have is that embarkation was a long process in Fort Lauderdale, I think this was mainly to a lot of Europeans on board and everyone went through the same line, US citizens did not have a separate line, which would have speeded up the process. Otherwise no complaints. Read Less
6 Helpful Votes
Sail Date: August 2017
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that ... Read More
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that took care of our rooms and he did a wonderful job and was also very kind and helpful. Finally, the Brian James band was absolutely fantastic. We loved listening to them every night. They were very kind, personable and great musicians. The amount of songs they knew was astounding and they did an excellent job of interacting with the people watching. Also I really appreciated the variety of music they played. Wll done Bryan James Band! Also, it is important to note that Aliandero was very funny and we enjoyed him acting as the host for the week! Thank you very much everyone it was a very pleasant experience. Read Less
3 Helpful Votes
Sail Date: August 2017
The sailing date was what we wanted and the ports we wanted as well as the Hubbard Glacier. The port of Vancouver was where we wanted to depart from, the price with the extra's were within our budget. There were myself, my two ... Read More
The sailing date was what we wanted and the ports we wanted as well as the Hubbard Glacier. The port of Vancouver was where we wanted to depart from, the price with the extra's were within our budget. There were myself, my two sisters and our husbands on this cruise. One of my sisters and her husband have sailed with Celebrity 13 or 14 times and had only good things to say about the Cruise Line. This was my the 3rd trip to Alaska for my husband and I but the first for my sisters and brother in laws. Although the weather wasn't exactly the best it didn't keep us from having a good time. The dining room staff was wonderful and deserve much of the credit for the enjoyment we had. A great big thank you to Marika, our head waiter and his assistant waiter Kaspianta, Also Subert the wine sommilier and Sanjeeb the beer sommilier. The entertainment was also very enjoyable Take Five houseband was consistently good. The afternoon impersonator put on a good show. But the nightly entertain in the Celebrity Theatre was outstanding. The Stars of Celebrity were lively and kept us entertained during each of their shows. But the highlight was the Due Destiny on the final evening. It didn't matter what language you speak the music and movement transcended the barriers and the love story shone through. Read Less
7 Helpful Votes
Sail Date: March 2017
We chose this trip as part of an Enrichment Journey combined with an after cruise land package to Machu Picchu. As for the cruise portion of the trip. I read several reviews of the ship experience before I sat down to write this on. I ... Read More
We chose this trip as part of an Enrichment Journey combined with an after cruise land package to Machu Picchu. As for the cruise portion of the trip. I read several reviews of the ship experience before I sat down to write this on. I agree with most that the Infinity is an older ship. I do not agree at all that it is shabby and ill kept. Our suite, 9096, was spacious, clean, and meticulously attended to by Harold, our Butler, and Michael, our cabin steward. We would definitely ask for those two again. Sure, it could have used some updated furniture, but that is knit picking. The first night we had a vanity light out. It was fixed by the electrician in 15 minutes. Our only complaint about the cabin what the moving of deck chairs on the activities deck above. I would recommend some kind of sound deadening on refitting. Embarkation was a breeze. We arrived about 1pm and walked right on the ship. Debarkation was fine. No problem with bags and connections. There was some criticism of Celebrity staff cut backs. I did not experience that in any part of the cruise. The food, overall, was excellent. We did not eat at all at Trellis, opting for Blue, Qsine, tuscan Grill, and Luminae. The food and service at all locations were excellent, especially the meals we had at Qsine and Tuscan Grill.The food choices at Luminae were somewhat limited. The food at Oceanview was overall very good. Bar service from Geonina was terrific. Her smiling face and great demeanor were a welcome every afternoon. One of the real highlights of the cruise was the service and graciousness offered by the staff at Michael's club headed by Eric, the manager. Eric should immediately be recommended for promotion. In all of our 25 cruises, he is the best customer service person we have ever encountered. Another highlight was having Mickey Live and his beautiful and charming wife and daughter on the ship. Mickey gave us unique perspectives on each and every magnificent port of call, plus entertaining and informative updates on the Glaciers and travel route. We took all ships tours this time and weren't disappointed by any of them. Particularly out standing were tours of Montevideo, Port Madryn and the incredible trekking at Puerto Monte. These were very strenuous, but rewarded our efforts with sights and sounds that we would have never otherwise experienced. Congratulations the Celebrity for upgrading their tours. They are expensive, but this is not a cruise to try to save a few dollars. There is too much to see and do and experience. Now for a few recommended changes 1. The buffet tables are too deep, causing guests to have to lean over too far to get some selections. This causes potential health issues. 2. The premium drink package needs to include more choices, particularly with white wines. This is especially true at the service bars. 3. The Issue with getiing back on the ship at Puerto Montte needs to be addressed. This is one place Eric really shined by coming to the aid of his guests. Great effort Eric! 4. The above mentioned noise on the activities deck. All other aspects of the ship such as the Gym, shows, and Bar singers were very good, but that is not why we came. If that is what you value most, this cruise is probably not for you. As you can see from this review, I valued the new friends we made, the universally excellent service from the staff, and the sights we saw that we may never see again above all else. Well done! Read Less
8 Helpful Votes
Sail Date: January 2017
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to ... Read More
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to pay for an upgrade to a suite! The food as well as the service wass excellent and the dinner menu changes daily--unlike the specialty restaurants.. The only negative regarding the cruise itself was the boarding process. Actually, there was no process--only disorganized chaos! Worse than encountered on previous cruises including our Celebrit cruises. Our cabin was spacious and both John, the butler, & the bus boy were at our beck and call. We thought the nightly shows were as good as any we've seen. Our ritual immediately became early show followed by dinner at Luminae. With regard to the Celebrity shore excursions we took, I thought they were only fair. There were too many people in the groups, the guides for the three we took had relatively heavy accents that were difficult to understand for Americans, and were somewhat overpriced. We fared better by arranging our own tours--smaller groups, easier to understand guides, and lesser costs--significantly in 2 of the three excursions I arranged--one of which was through the same local provider. Read Less
7 Helpful Votes
Sail Date: November 2016
We chose this cruise to see again the Panama Canal. The on-board commentator, Bill Fall (if I remember his name correctly) was fabulous. His knowledge of every single detail of the canal is awesome! The canal itself is a wonder to ... Read More
We chose this cruise to see again the Panama Canal. The on-board commentator, Bill Fall (if I remember his name correctly) was fabulous. His knowledge of every single detail of the canal is awesome! The canal itself is a wonder to behold. To imagine such a feat being accomplished over 100 years ago is amazing. The activity staff was terrific...went out of their way to keep us busy! The cabin was, as always, perfect. We were fortunate to have almost perfect weather, with rain at nite and sun during the day. The entertainment was terrific, we went to a show every nite, and enjoyed them all. The ports we visited were all interesting. Especially Quetzal, Guatemala, where we traveled up to Antigua, a beautiful colonial city. The Captains Club hostess was outstanding, and we met new best friends forever! The ship, although getting on in age, was very clean, neat, and the Captain was very available and friendly. Read Less
1 Helpful Vote
Sail Date: October 2016
We liked the itinerary and staying overnight in Aruba. 3rd time on Celebrity and enjoyed all.This one really the best we've been on. Overall food was excellent, service probably the best we've had, and what helps was the fact ... Read More
We liked the itinerary and staying overnight in Aruba. 3rd time on Celebrity and enjoyed all.This one really the best we've been on. Overall food was excellent, service probably the best we've had, and what helps was the fact everyone else was happy. When you have happy cruisers, everyone has a better time. The Halloween party was a hoot! Lots of costumes, great party, excellent cruise director. Damien Our wait staff exceeded our expectations. Thanks to McKoy, Heston and Komang. Saara the hostess was very accommodating, trying to get us set with the same servers every night. Did I say the food was the best we've had?? Yes, all meals in the dining room were first rate. The entertainment was over the top. The ships own show was great, got a standing ovation. They did a 70's 80's rock and roll show, excellent singing and dancing routines. The comedy magician did a great job, funny, entertaining, wish he could have preformed more nights. Wife loved the coffee shop, and kind of coffee, expresso, etc. Pool area had really no problem getting a deck chair. Embarkation was a breeze, walked right on. Want to plan next year out of San Juan. Only flaw was disembarkation, to walk off. There were just too many people wanting to walk off. Read Less
6 Helpful Votes
Sail Date: September 2016
This was our first cruise & what an amazing experience sailing to Alaska. The ship was immaculate our room spotless & the staff were friendly & helpful nothing was too much trouble. There was was lots of entertainment if ... Read More
This was our first cruise & what an amazing experience sailing to Alaska. The ship was immaculate our room spotless & the staff were friendly & helpful nothing was too much trouble. There was was lots of entertainment if you wanted to join in but also plenty of quiet space too if you preferred not too.We particularly enjoyed the evening shows which we watched nightly at 7pm before 8.30pm dining. The food was amazing we were really impressed by the variety of meals & the exceptional service we decided to dine on our own table in the evening rather than share which we preferred but we did share at breakfast some mornings which was fine. We really liked visiting the Ports we personally found the shore excursions very expensive so chose to self explore which worked well for us. We enjoyed the cruise so much we booked another one to Asia while we were still on board! Read Less
12 Helpful Votes
Sail Date: July 2016
As this was a gift from our daughter and family for a special birthday we really had no input into the choice of cruise line, however we are so glad the travel agent helped her choose Celebrity Infinity. Although we are really well ... Read More
As this was a gift from our daughter and family for a special birthday we really had no input into the choice of cruise line, however we are so glad the travel agent helped her choose Celebrity Infinity. Although we are really well travelled throughout the world this is our first cruise since 1992 and were a little hesitant after reading some of the reviews. WOW!! I think we must have been on a different cruise on a different ship as we could not say enough wonderful things about the whole experience. From the pick up at Vancouver International Airport at the start of our trip to the drop off at the same location one week later everything was so well organized, beyond our expectations. Our stateroom on the sixth deck with a balcony was very clean, beds were awesome and the toilet/bathroom was immaculate. Our stateroom attendant Estrella was so attentive and dealt with a few light issues immediately. She was so friendly and always had a cheery "Good Morning" for us. If didn't matter where we went on the ship the crew were all the same, smiling faces, very helpful and always doing their jobs to the best of their abilities. It was such a pleasure to see people who really looked like they were enjoying making our Alaskan cruise so special. The food anywhere on the ship was excellent. We chose to eat at The Trellis at dinner time and thanks to Maitre D Noriego we had a wonderful table at the back of the dining room overlooking the ship's wake. The meals were excellent and the presentation was absolutely perfect. Thank you to Jacob, Vitellis and Tomo our waiters for making each dinner special. We really enjoyed the daily talks given by Mickey Live and the nightly entertainment did not disappoint us. Other than the comedy act all were of high professional standard. We also liked the Music Trivia 60's which was fun. I feel I have to say at least one bad thing about the trip and it is "Why did they put such big mirrors in the stateroom so we can see how we are putting on weight after eating all the great food" !!!!! We are so impressed with this trip it will definitely not be our last one on the Infinity as a few of our bucket list places are services by this ship. Thank you once again to everyone who made this Alaskan trip so memorable!!! Read Less
4 Helpful Votes
Sail Date: June 2016
We (2 senior couples) travel frequently together but none of us have cruised previously. Overall, I have rated our experience as 5 star given our experiences and expectations. Both embarking and disembarking went extremely smoothly. We ... Read More
We (2 senior couples) travel frequently together but none of us have cruised previously. Overall, I have rated our experience as 5 star given our experiences and expectations. Both embarking and disembarking went extremely smoothly. We were especially impressed with the process of disembarking in Vancouver as we opted to take our luggage rather than having it delivered from the ship. We were among the small group that chose this option and we were off the ship, through Canadian customs , into a taxi and at our hotel within 20 minutes. Both couples had veranda cabins and we found them well outfitted, clean, spacious and having great views. We opted for the flexible dining package and had no problem in making reservations for diner daily. We avoided the buffet restaurant when possible, finding it hectic and somewhat of a feeding frenzy with people butting into lines etc. All meals were excellent with lots of options for all tastes . It was very convenient to have selected the Classic Beverage package when we booked our cruise. I would rate the entertainment as being on par with a typical Las Vegas show. We attended every show and were not disappointed. Overall, service was excellent. The weather cooperated for most of the cruise and we found the scenery to be breathtaking. I would recommend the Alaska Cruise to anyone that appreciates such scenery. We didn't take any of the ship organized shore excursions but opted to tour each of the ports ourselves. Read Less
8 Helpful Votes
Sail Date: June 2016
What a fabulous week we had on Celebrity Infinity to Alaska. We were lucky to have good weather but life aboard was exceptional. We specially enjoyed the two experts MickyLive and Derk's talks about the geology and wild life in ... Read More
What a fabulous week we had on Celebrity Infinity to Alaska. We were lucky to have good weather but life aboard was exceptional. We specially enjoyed the two experts MickyLive and Derk's talks about the geology and wild life in Alaska. We enjoyed Aqua Class cabin and facilities and would recommend it to anyone pondering whether to spend the extra. We had a good selection of wines and drinks and the entertainment was first class. We enjoyed ourselves so much we booked another cruise before we left the ship for 2017. The crew on board were always very friendly and helpful and the dining staff were amazing. The beautiful scenery of Alaska was breathtaking and whale watching from our balcony was a great experience. The only thing I would say is the excursions from the ship are very expensive and we only bought one and was disappointed with it. There were plenty of excursions to be had on the dock side at reasonable prices and would recommend to pick up a day out from the docks. But that was the only negative comment I can think of. See you next year Celebrity. Read Less
16 Helpful Votes
Sail Date: June 2016
This was our first cruise, i was a bit sceptic of this experience, as we have always done our own travel arrangements , this trip we could not complain about anything it was excellent. The staff, were first class, the entertainment was ... Read More
This was our first cruise, i was a bit sceptic of this experience, as we have always done our own travel arrangements , this trip we could not complain about anything it was excellent. The staff, were first class, the entertainment was very good. also there was a well equipped gym at the front of the ship with beautiful views whilst you worked off all the wonderful food that served up each & everyday ,also The golf putting championship was well organised The food was 5 star, the variety was amazing, & also the service of the drink waiters. Our cabin was serviced by Dennis who I may say done a wonderful job keeping our cabin clean & tidy. Port & shore excursions , we did do whale watching at Juneau that was very well organised. At Ketchikan we got ripped off, doing a journey by tractor/golf buggy onto a beach to look at some pebbles, then to a local hall for a tribal dance by some teenagers who had no idea what the hell they were supposed to be doing ,which I may say it spoilt our day, But you learn from these experiences. Boarding & Disembarkation is done like a military operation it is quick & easy. Read Less
22 Helpful Votes
Sail Date: May 2016
Celebrity Infinity Pacific Coastal—Hubbard Glacier Cruise. May 2016 My wife and I took the eleven-day Celebrity Pacific Coastal cruise followed by the seven-day Hubbard Glacier Alaskan cruise in May 2016. The two cruises were a total ... Read More
Celebrity Infinity Pacific Coastal—Hubbard Glacier Cruise. May 2016 My wife and I took the eleven-day Celebrity Pacific Coastal cruise followed by the seven-day Hubbard Glacier Alaskan cruise in May 2016. The two cruises were a total of eighteen days filled with visits to iconic landmarks and views of magnificent scenery and wildlife. The Pacific Coastal is a repositioning cruise for the Infinity as it moves from its Panama Canal season to its Alaskan season. We embarked in San Diego, California, cruised north as far as the Hubbard Glacier in Alaska and returned to Vancouver, British Colombia in Canada for our return flights home. All of our travel, including the cruises, excursions, air fares and hotel were booked through Celebrity, the safest way we have found to reduce the risk of unpleasant travel events. The Itinerary: The first cruise began in San Diego with stops in Santa Barbara, Monterey, and San Francisco in California, Astoria in Oregon, Seattle in Washington, Nanaimo and Victoria in British Colombia, ending in Vancouver, BC. The second cruise began in Vancouver with stops in Icy Strait Point, Juneau and Ketchikan in Alaska, a spectacular day cruising near the Hubbard Glacier, and a return to Vancouver for disembarkation. The infinity does this route twice a year as it repositions to and from Alaska. Delta airlines flights booked through Celebrity got us to San Diego and home from Vancouver. Our Celebrity booked hotel with transfers was the Embassy Suites, located very near the port in San Diego. Port-to-airport transfers got us efficiently from ship to air transportation. Landmarks and views: We started with the hotel and port in San Diego which are near the famous museums, zoo and naval operations. Aircraft carriers, one a museum and two operating carriers complete with airplanes were docked opposite the Infinity. Santa Barbara was home to a lot of Spanish inspired architecture. Monterey was our opportunity to stroll along Cannery Row filled with colorful sights. San Francisco sights included the Golden Gate and Bay Bridges, Alcatraz, Beacon Hill, the iconic Transamerica building and Fisherman’s Wharf. We could see the Space Needle in Seattle from the ship. Nanaimo, which was new to us, was the historic home to a flourishing, and now nonexistent coal mining industry. The scenery is beautiful. Victoria is the capital of British Colombia, complete with its government buildings. Downtown is interesting complete with a big Hudsons Bay department store, a modern descendent of the famous Hudsons Bay fur trading company. Icy Strait Point has a new cruise terminal and an enthusiastic native American population. Our visit was late in the day, short lived and cold with beautiful scenery. Juneau is the capital of Alaska in a very scenic mountains (snow covered) and harbor setting. Ketchikan is a classic Alaskan small city with thriving fishing and tourist industries. Shopping was fun. They have a lumberjack show worth attending. Transportation around and between Alaskan cities is either by airplane or boat. Float planes and ferry boats were everywhere. The Hubbard Glacier is a special cruise ship visit. Ships enter the harbor close enough to the glacier to easily see and hear the ice cracking with huge chunks falling (calving) into the water. The glacier is three hundred feet tall and breathtaking in size and magnificence. The sounds are awesome. Ships stay, spin around and take a lot of time so all passengers get a shot at the views. Ports have shuttles for passengers and numerous options for shore excursions. Float planes, boats, taxis and busses await to take cruise passengers to whatever adventures they desire. We always opt for ship sponsored events to lower our risk of problems. We saw whales, seals, otters, deer and eagles along with a lot of birds we couldn’t identify. It is great fun scanning the shorelines along the Alaskan inland passage for wildlife as well as enjoying the incredible scenery. Snow and tree-covered mountains are the foundations for nearly every view. They are impossible to adequately describe and photograph. We tried. The ship and service: The Infinity is a 2001 ship that underwent a major refurbishment in 2015. The interior of the ship was in excellent shape and had new venues added. The top deck movie area, Michaels Club and the Luminae restaurant for suite guests, QSine and the Tuscan Grill specialty restaurants are major changes. All great! The ship looked very good on the inside with new furnishings. The exterior showed some wear but nothing that affected passengers. The service, typical of the Celebrity brand, was special! Crew members were always helpful. Officers were constantly present. The executive chef, for example, was around nearly every day. Senior officers were available for several events including receptions for past and frequent Celebrity passengers. Nice. We selected cabin 6116, a sky suite, for the cruises. We are also members of the Blue Chip casino players club. This added to the already special service for us. Our butler, Albino, was there with afternoon snacks and made certain that our cabin was cleaned while we were gone. He provided great advice on ports and processes having been on numerous cruises. The Luminae restaurant is a giant perk for suite guests. A staff of about ten people serve breakfast and dinner daily as well as lunch on sea days. Cevrine, the receptionist, waiters Kavarij and Chitra, Arfin the assistant waiter and Bekir the Maître D along with the others made us feel special at every meal. Food: The food was very good, nicely presented and well served. We dined on Filet mignon, turbot, shrimp scampi, halibut, cod, lobster ravioli, pork tenderloin, Australian sea bass, scallops, tilapia, roast turkey, pad thai, swordfish, lobster, lamb shank, veal loin, salmon and beef for entrees. Desserts were tasty. The buffett featured roast beef, pork, and chicken along with salads, sandwiches and a wide choice of entrees. Lunch, one day, featured thirty six cakes, all decorative. There was ice cream for every meal and for snacks. The QSine should be on everyone’s schedule. The food and presentations were unique. We found it a great opportunity to sample foods from several countries. Most were very good. Bistro on Five had a special crepe that my wife found to be her favorite. We tried the Tuscan Grille but steak is not one of our favorites. Perks: We chose the multiple perk package, booked a suite and are Blue Chip casino members. More perks than we could possibly use. People should carefully select every perk they can afford and use. Complimentary drinks, internet minutes, gratuities, on board credit, laundry and specialty restaurant fees were among the choices. Makes the final bill much less painful. The “booking a cruise on board” is also a significant perk if one plans to take another Celebrity cruise. Just pay attention to the offers. Ours included three hundred dollars of immediate on board credit to offset the three hundred dollar deposit for a cruise with date and itinerary to be determined. Conclusion: The combined Pacific Coastal and Hubbard Glacier cruises offer a unique cruising adventure that includes major US cities and wonderful scenery. The refurbished Infinity was a very nice and comfortable ship. The entire Celebrity staff was professional and responsive. Many are knowledgeable world travelers and have a lot to offer in the way of information about ports and ships. Read Less
2 Helpful Votes
Sail Date: May 2016
Chose this cruise because I had friends booked on it. Also, it was an opportunity to return to CA, and then visit states I had not been to before, Oregon & Washington. Loved the Infinity, so sad she had problems docking in Alaska! ... Read More
Chose this cruise because I had friends booked on it. Also, it was an opportunity to return to CA, and then visit states I had not been to before, Oregon & Washington. Loved the Infinity, so sad she had problems docking in Alaska! The ship was very pretty, & I liked all the public rooms, especially Constellation lounge. Great view forward, & we even saw some whales one evening while having cocktails. The restaurant Blu was a wonderful experience, this was my first booking in Aqua class. I tried many different dishes, quail, frogs legs, pheasant & more. I was very pleased that the coffee café is also on the Infinity, I think it was added on the refit, as well as the Cellar Masters bar. That was our meeting place before dinner. Our weather was cool for a Florida girl, so I did not visit any pools, including the solarium. We just used our balcony if we wanted to go outside! My only complaint about the ship was the inefficient way we were disembarked from the tender in Santa Barbara. Because of it, we lost time on our shore excursion to Solvang. Yes, my next booking on Celebrity is also Aqua class, an aft facing cabin. We'll go up the east coast on that one. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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