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12 Helpful Votes
Sail Date: May 2016
It took over three hours for us to board the ship from the time we arrived at the port. Not a good start. Most of the delay was caused by the Celebrity checking in system and this was then exacerbated by the US Homeland Security. The ... Read More
It took over three hours for us to board the ship from the time we arrived at the port. Not a good start. Most of the delay was caused by the Celebrity checking in system and this was then exacerbated by the US Homeland Security. The journey through the Inside Passage which is one of the feature of the cruise took part at night. A morning sailing would have been more appropriate for passengers to enjoy the scenery. The restaurants were overwhelmed by the number of passengers and mealtimes were not an enjoyable experience. The "chic' nights were spoiled by diners turning up in the main restaurant in anoraks. Overall the food was far from what we expected from a company such as Celebrity. The first port of call was a total waste of time. A seedy little town of no consequence. Passengers were puzzled as to why we had docked there. Juneau was a pleasant town and to walk around and get a feel of the Alaskan way of life. The journey back was again a disappointment as the cruise through the Inside Passage was again at night. Finally I have a debit of $26.48 on my Visa card and I have no record of spending that amount. We had the classic drinks package and were careful to stay within the guidelines. In summary we would be hard pressed to entertain a Celbrity cruise in the future. Read Less
4 Helpful Votes
Sail Date: May 2016
We have always wanted to do a cruise to Alaska and to combine this with a trip on Rocky Mountaineer. At last we have done this great trip. We booked through Iglu Cruises who arranged everything perfectly. Our first night was at Pan ... Read More
We have always wanted to do a cruise to Alaska and to combine this with a trip on Rocky Mountaineer. At last we have done this great trip. We booked through Iglu Cruises who arranged everything perfectly. Our first night was at Pan Pacific Hotel which is right above the Cruise Terminal. Our luggage was collected from our room and we did not see it again until we were in our cabin. A lift down to the Embarkation Hall and a short walk to Celebrity check in. As usual this was very smooth. The delays were passing through immigration especially the USA part. Photos, fingerprints! Some passengers told me that the whole process of check in took 3 hours! Once aboard a welcoming drink. As it was only 11.30 we had a wait until 1.30 for our cabins to be available. This was no problem as we went to the Ocean View and had lunch. Our agent upgraded us free of charge to Aqua class so this made the trip a little special. The cabin was a good size with all the usual amenities. As we were Aqua class our dining took place in the Blue Restaurant. The service and food was first class. Our first night though was in Qsine as they offered half price. Again here the service and food was first class. The entertainment was ok but not really my thing. I prefer to sit and read a book. My wife and I tend to do different excursions, on the whole these were very good. Only one complaint though. We did a Wildlife and Spasski River tour which was supposed to be .5miles of walking. This we found out when we boarded the coach was in fact 1.25 miles. We had chosen this tour because my wife can not walk very far. She managed it but returning to the ship we were let off the coach a long way from the gangway, 0.75miles approx. over rough ground. Not good. The other excursions were good. The views from the ship were spectacular and the Hubbard Glacier remarkable. The service from all the crew we came into contact with was friendly and great. Would we go again? No this is a once in a lifetime experience Read Less
9 Helpful Votes
Sail Date: May 2016
My wife, daughter, and I have been on a dozen plus cruises. Timing and only flying one way were the reasons for booking this cruise. I had read that embarkation in San Diego was not always smooth. We received an e-mail saying our ... Read More
My wife, daughter, and I have been on a dozen plus cruises. Timing and only flying one way were the reasons for booking this cruise. I had read that embarkation in San Diego was not always smooth. We received an e-mail saying our arrival time was 12 noon. We parked in an offsite long term lot and the driver dropped us a little after noon where he always dropped off cruisers. However, no one was there to take our luggage. We had to walk across the drop zone by the parking lot. Then started a 45 minute plus process of walking thru a maze of lines. I never understood what the problem was. But, soon we had mimosas in our hands and we were ready for our adventure. I had read that the dining room would be open for lunch so we went there first. Alas, being Select we were ushered to the buffet as only suite occupants and elites were being served. This was the first of several occurrences (for us) where seats in the theater, tables in the buffet, and dining room locations were reserved. It is nice to have loyalty perks - but I was disappointed. Another disappointment was the buffet. No matter what the time, the buffet was shutting down and closing. And there was little or nothing for midnight munchies. So we ordered room service - but there is now a charge for room service after 11 PM. And there are fewer free choices. I admit I need to lose some pounds, but that was not why I was on this cruise. Further, the Oceanview buffet had the same selection every day and it wasn't very good. Some days I'd settle for pasta or eat a lot of cheeseburgers - often bringing extras into the buffet for my wife and daughter. With so many port days when lunch is not served in the dining room, these were the choices - or head to the cabin for a club sandwich from room service. This was very disappointing. The other disappointment with food was Cafe al Bacio. Don't get me wrong - The food is great: cookies, pies, and cakes. The team behind the counter wanted to focus on making drinks so if the line got too long they'd ask people to sit and wait for the server to ask what they wanted. The servers usually avoided my family and I until we waved ridiculously and hopped in front of them because we wanted the free stuff - cookies, cake, and pies. We didn't want wine or coffee. I guess that means we should get ignored. We had our meals in the main dining room (breakfast and dinner). Our wait staff of Hamza and Ismail were excellent as were our table mates. Always ready with suggestions and they learned of my sweet tooth quickly. Overall, we felt there were fewer menu choices. The menu 80% of the time left you going for one of the everyday items. Thank goodness there was a steak option so my family and I had a lot of that. Hamsa always came over to our table at breakfast to say hello. On every cruise I've been on, at least the Assistant Maitre D' goes through the dining room on the first night to welcome everyone. We had made a special request a few times with our waiter for souffles, a request we were able to get one night on the Celebrity Transatlantic cruise. It was probably the 3rd or 4th night Amir our Asst Maitre D' came over with the pastry chef and said we'd have to go to the specialty restaurant for that. No exceptions. We had also requested cherries jubilee which he said was the next night. Normally in customer service, you follow-up with people. He knew we wanted cherries jubilee and we ordered it so wouldn't you have expected Amir to swing by and ask if we enjoyed it? Shouldn't he have at least said goodbye on the last night? As it turns out, he was the same Maitre D' on the Alaskan cruise we took last year on a Solstice class ship. He was rude then and made our trip miserable. I blame myself for putting up with it then - and I'm disappointed I was unable to retract all his tips from us on this trip - I missed the deadline for that. And the Cherries Jubilee were the worst I have ever tasted to add insult to injury.:). This is a dish that is supposed to have alcohol (brandy, cognac, etc) added then flambéed. While they cant flambé in the dining room, apparently they can't in the kitchen either because there was no alcohol added. It almost tasted like cherries in cough syrup . We had excellent cabin stewards (Winston and Roberto) as well as excellent dining team (Hamza and Ismail). They were always prompt and courteous and engaged in conversation. They'd even make sure the room was ready before we returned from breakfast and the show before dinner. The pool bars on previous cruises had the best burgers, brauts, turkey burgers, etc. But not on the infinity. Burgers, hotdogs, and fries were still available and turkey burgers if you were willing to wait. No brauts. One of the reasons I choose Celebrity is because they pay a little more attention to their jobs for extraordinary service and perks. I like walking around the ship and always see it being worked on (painting, cleaning, repairs, etc) because it means the crew values cleanliness and keeping up its pristine appearance. This was consistent with the Infinity and most of the crew was very friendly. On another line I will never forget the vision of crew in hazmat suits cleaning up messes from ill passengers in the dining room. We saw the Captain at the Captain's Welcome. On some cruises I have found the captain and his senior officers to be very visible. However on this cruise, we rarely saw him or his senior officers. . The backstage tour and wine tasting for captain's club members was also a nice touch. Unfortunately I did not receive an announcement for the Cruise Critic gathering. The celebrity singers and dancers were the best group I have seen. Try to get to their performances. Disembarking in Vancouver was easy to get off of the ship - Only to join a 60 minute plus cab line. We have lived on the west coast for 40 plus years and knew the ports well. However, there is much to see since our visit a few years back. I would have preferred overnighting in Seattle as there are many things to see and do. Even with all the food disappointment, we are still considering booking another cruise. Unfortunately for us Californians, Celebrity doesn't really go out of or return into Los Angeles/San Pedro or San Diego. It is too bad there isn't a roundtrip CA to Hawaii cruise available (just one way cruises). We also considered Panama Canal, but the timing doesn't work. With just a little more attention especially with the food - this would have been a great cruise instead of just a good cruise.:) Read Less
22 Helpful Votes
Sail Date: May 2016
Celebrity Infinity Pacific Coastal—Hubbard Glacier Cruise. May 2016 My wife and I took the eleven-day Celebrity Pacific Coastal cruise followed by the seven-day Hubbard Glacier Alaskan cruise in May 2016. The two cruises were a total ... Read More
Celebrity Infinity Pacific Coastal—Hubbard Glacier Cruise. May 2016 My wife and I took the eleven-day Celebrity Pacific Coastal cruise followed by the seven-day Hubbard Glacier Alaskan cruise in May 2016. The two cruises were a total of eighteen days filled with visits to iconic landmarks and views of magnificent scenery and wildlife. The Pacific Coastal is a repositioning cruise for the Infinity as it moves from its Panama Canal season to its Alaskan season. We embarked in San Diego, California, cruised north as far as the Hubbard Glacier in Alaska and returned to Vancouver, British Colombia in Canada for our return flights home. All of our travel, including the cruises, excursions, air fares and hotel were booked through Celebrity, the safest way we have found to reduce the risk of unpleasant travel events. The Itinerary: The first cruise began in San Diego with stops in Santa Barbara, Monterey, and San Francisco in California, Astoria in Oregon, Seattle in Washington, Nanaimo and Victoria in British Colombia, ending in Vancouver, BC. The second cruise began in Vancouver with stops in Icy Strait Point, Juneau and Ketchikan in Alaska, a spectacular day cruising near the Hubbard Glacier, and a return to Vancouver for disembarkation. The infinity does this route twice a year as it repositions to and from Alaska. Delta airlines flights booked through Celebrity got us to San Diego and home from Vancouver. Our Celebrity booked hotel with transfers was the Embassy Suites, located very near the port in San Diego. Port-to-airport transfers got us efficiently from ship to air transportation. Landmarks and views: We started with the hotel and port in San Diego which are near the famous museums, zoo and naval operations. Aircraft carriers, one a museum and two operating carriers complete with airplanes were docked opposite the Infinity. Santa Barbara was home to a lot of Spanish inspired architecture. Monterey was our opportunity to stroll along Cannery Row filled with colorful sights. San Francisco sights included the Golden Gate and Bay Bridges, Alcatraz, Beacon Hill, the iconic Transamerica building and Fisherman’s Wharf. We could see the Space Needle in Seattle from the ship. Nanaimo, which was new to us, was the historic home to a flourishing, and now nonexistent coal mining industry. The scenery is beautiful. Victoria is the capital of British Colombia, complete with its government buildings. Downtown is interesting complete with a big Hudsons Bay department store, a modern descendent of the famous Hudsons Bay fur trading company. Icy Strait Point has a new cruise terminal and an enthusiastic native American population. Our visit was late in the day, short lived and cold with beautiful scenery. Juneau is the capital of Alaska in a very scenic mountains (snow covered) and harbor setting. Ketchikan is a classic Alaskan small city with thriving fishing and tourist industries. Shopping was fun. They have a lumberjack show worth attending. Transportation around and between Alaskan cities is either by airplane or boat. Float planes and ferry boats were everywhere. The Hubbard Glacier is a special cruise ship visit. Ships enter the harbor close enough to the glacier to easily see and hear the ice cracking with huge chunks falling (calving) into the water. The glacier is three hundred feet tall and breathtaking in size and magnificence. The sounds are awesome. Ships stay, spin around and take a lot of time so all passengers get a shot at the views. Ports have shuttles for passengers and numerous options for shore excursions. Float planes, boats, taxis and busses await to take cruise passengers to whatever adventures they desire. We always opt for ship sponsored events to lower our risk of problems. We saw whales, seals, otters, deer and eagles along with a lot of birds we couldn’t identify. It is great fun scanning the shorelines along the Alaskan inland passage for wildlife as well as enjoying the incredible scenery. Snow and tree-covered mountains are the foundations for nearly every view. They are impossible to adequately describe and photograph. We tried. The ship and service: The Infinity is a 2001 ship that underwent a major refurbishment in 2015. The interior of the ship was in excellent shape and had new venues added. The top deck movie area, Michaels Club and the Luminae restaurant for suite guests, QSine and the Tuscan Grill specialty restaurants are major changes. All great! The ship looked very good on the inside with new furnishings. The exterior showed some wear but nothing that affected passengers. The service, typical of the Celebrity brand, was special! Crew members were always helpful. Officers were constantly present. The executive chef, for example, was around nearly every day. Senior officers were available for several events including receptions for past and frequent Celebrity passengers. Nice. We selected cabin 6116, a sky suite, for the cruises. We are also members of the Blue Chip casino players club. This added to the already special service for us. Our butler, Albino, was there with afternoon snacks and made certain that our cabin was cleaned while we were gone. He provided great advice on ports and processes having been on numerous cruises. The Luminae restaurant is a giant perk for suite guests. A staff of about ten people serve breakfast and dinner daily as well as lunch on sea days. Cevrine, the receptionist, waiters Kavarij and Chitra, Arfin the assistant waiter and Bekir the Maître D along with the others made us feel special at every meal. Food: The food was very good, nicely presented and well served. We dined on Filet mignon, turbot, shrimp scampi, halibut, cod, lobster ravioli, pork tenderloin, Australian sea bass, scallops, tilapia, roast turkey, pad thai, swordfish, lobster, lamb shank, veal loin, salmon and beef for entrees. Desserts were tasty. The buffett featured roast beef, pork, and chicken along with salads, sandwiches and a wide choice of entrees. Lunch, one day, featured thirty six cakes, all decorative. There was ice cream for every meal and for snacks. The QSine should be on everyone’s schedule. The food and presentations were unique. We found it a great opportunity to sample foods from several countries. Most were very good. Bistro on Five had a special crepe that my wife found to be her favorite. We tried the Tuscan Grille but steak is not one of our favorites. Perks: We chose the multiple perk package, booked a suite and are Blue Chip casino members. More perks than we could possibly use. People should carefully select every perk they can afford and use. Complimentary drinks, internet minutes, gratuities, on board credit, laundry and specialty restaurant fees were among the choices. Makes the final bill much less painful. The “booking a cruise on board” is also a significant perk if one plans to take another Celebrity cruise. Just pay attention to the offers. Ours included three hundred dollars of immediate on board credit to offset the three hundred dollar deposit for a cruise with date and itinerary to be determined. Conclusion: The combined Pacific Coastal and Hubbard Glacier cruises offer a unique cruising adventure that includes major US cities and wonderful scenery. The refurbished Infinity was a very nice and comfortable ship. The entire Celebrity staff was professional and responsive. Many are knowledgeable world travelers and have a lot to offer in the way of information about ports and ships. Read Less
2 Helpful Votes
Sail Date: May 2016
Chose this cruise because I had friends booked on it. Also, it was an opportunity to return to CA, and then visit states I had not been to before, Oregon & Washington. Loved the Infinity, so sad she had problems docking in Alaska! ... Read More
Chose this cruise because I had friends booked on it. Also, it was an opportunity to return to CA, and then visit states I had not been to before, Oregon & Washington. Loved the Infinity, so sad she had problems docking in Alaska! The ship was very pretty, & I liked all the public rooms, especially Constellation lounge. Great view forward, & we even saw some whales one evening while having cocktails. The restaurant Blu was a wonderful experience, this was my first booking in Aqua class. I tried many different dishes, quail, frogs legs, pheasant & more. I was very pleased that the coffee café is also on the Infinity, I think it was added on the refit, as well as the Cellar Masters bar. That was our meeting place before dinner. Our weather was cool for a Florida girl, so I did not visit any pools, including the solarium. We just used our balcony if we wanted to go outside! My only complaint about the ship was the inefficient way we were disembarked from the tender in Santa Barbara. Because of it, we lost time on our shore excursion to Solvang. Yes, my next booking on Celebrity is also Aqua class, an aft facing cabin. We'll go up the east coast on that one. Read Less
9 Helpful Votes
Sail Date: April 2016
This cruise was a curious mix of very good and not so good. The staff was the most friendly I have experienced yet on Celebrity in five cruises. The dining room staff was beyond all expectations. The food in all venues was excellent. We ... Read More
This cruise was a curious mix of very good and not so good. The staff was the most friendly I have experienced yet on Celebrity in five cruises. The dining room staff was beyond all expectations. The food in all venues was excellent. We might not have liked all of the choices in the Main Dining Room, but what we did choose to have was excellent. We also dined in the Tuscan Grille and QSine. Both were worth every penny. Entertainment was, for the most part, quite good. We thought the running commentary during the Panama Canal passage was fabulous, and getting a certificate for crossing was neat. The shore excursions were well run and interesting. The room was the usual Celebrity room, kept clean and tidy by our cabin staff. One ‘perk’ of Concierge Class that was really welcomed was waiting in the Main Dining Room on debarkation day instead of the mob scene in other parts of the ship. We all sat and had coffee, tea, pastries, etc available. I would pay for CC just for that. We used the Celebrity transfer to the airport for the second time and would never do anything else. After Customs, we were waived over to a waiting bus, our luggage went underneath, and off we went to our departure point at the airport. A relatively small price to pay for not having to hail a cab, etc. Now to the not so good. This was our first time in Concierge Class. We were not informed of the CC lunch in the Main Dining Room. We heard about it two days later from a friend who remarked that she did not see us there. We never saw the afternoon hors d’oeuvers although we always had fruit available and the evening chocolates on our pillows were a nice touch again. We saw a person smoking on his suite balcony one afternoon. Celebrity sent an officer up to confirm it. Two days later he was smoking on his balcony again. Customer Relations did not seem to have any knowledge of the earlier incident. Please enforce this (see Princess fire, 2006). The required Emergency Drill was, for us, held in a lounge on deck 4 that had very little seating. We are 74 and 76 and there were many older and less fit than ourselves who had no seats available. We were encouraged to “sit on the dance floor”. WHAT? We know that this is required, but to stand for well over ½ hour for us and many others is just not very comfortable anymore. The buffet had a couple of strange positions for food. Gravy was at the carving station; mashed potatoes were never there but always somewhere else, anywhere from 50 feet to the other side of the ship. ??? Some egg prep stations and toast stations were quite a distance apart, so either your eggs got cold waiting for toast or your toast got cold while waiting for eggs. Some group had rented out Blu for sea days, so the normal bridge routine ended up being a sometimes effort in the Buffet, aft with a lot of noise around us and the usual 6-8 tables down to 2-3. We heard rumors about Norovirus, but I don’t know how. Crew was cleaning everything all the time and you could not go anywhere without having a crew member ‘giving you a squirt’. The railings were often damp from whatever they were using for disinfectant. I know, this sounds like we were complaining the entire time. We were not; we thoroughly enjoyed the cruise. We are simply pointing out things that we think could be a bit better or, perhaps, more sensible. Read Less
6 Helpful Votes
Sail Date: April 2016
Great cruise line and ship. Love the Infinity and the 180 degree lounge area on the 11 deck. The food was excellent and sowere all staff members. We have been on this ship twice, the most recent time was through the panama Canal from ... Read More
Great cruise line and ship. Love the Infinity and the 180 degree lounge area on the 11 deck. The food was excellent and sowere all staff members. We have been on this ship twice, the most recent time was through the panama Canal from Miami to San Diego. Instead of scenic excersions we used the internet to go on guided birding tours in 4 ports. One nice thing was that in Cabo San Lucas Celebrity used port and ship tenders so that was easier than we have experienced at other tendered ports. The shows were take you choice. We like singers and some other type shows. Do not like the big prodiuction shows as they are to standard. The main dinning room was frequently open for breakfast and lunch so you could have waiter service. The buffet was quick on excersion days and had a very good variety and quality of food. Some people just eat too much! On all cruise lines passanfers seem to camp out in the best seats/tables to nap, play cards or read. This is true in the coffee shop, dbuffet area and lounges. Cruise need to set up card rooms or areas (not allow it where food or drinks are served. Read Less
8 Helpful Votes
Sail Date: April 2016
This was only our second cruise and both with Celebrity. We just loved everything about it, from the shows, entertainment, activities, dining, comfort, staff, shopping etc. We cannot say enough about the staff right throughout the ship. ... Read More
This was only our second cruise and both with Celebrity. We just loved everything about it, from the shows, entertainment, activities, dining, comfort, staff, shopping etc. We cannot say enough about the staff right throughout the ship. Every one of them makes you feel welcome. This trip and our last (Alaska) is more for adults than children and this time as the last, there were very few children onboard. The entertainment and activities are mostly geared toward middle age and up but the muted disco nights at Martini Bar was good for anyone aged teenager and up, as were the disco nights in the Constellation. There are activities available for children too but to be honest, I'd be bored if I was an active kid on a cruise such as this. Obviously babies and toddlers wouldn't know the difference though. Captain Berdos was wonderful, personable and humorous and all his staff were fantastic, from officer status through to cleaning staff. Every one you passed acknowledged and greeted you with a smile. Our stateroom attendants Bartholome and Frank were fantastic - nothing was too much trouble. On both our Celebrity cruises, we witnessed constant cleaning and hand sanitising which ensures the safety and health of the guests. One lovely guy was constantly cleaning stairway railings and greeted everyone with a smile. Choice of dining was fantastic and every dish we had was fresh, tasty and served at the correct temperature. The buffet dining was excellent and they have a whole crew of cleaners to completely scrub every item before the next meal is put out. We renewed our marriage vows with the captain and the events coordinator Adriana was superb. She arranged everything so that we had a wonderful memory to take away. All the staff seem to be hand picked - incredible customer service right throughout our cruise and it never slipped once. We used to love the iced cold towels at the ship when returning from excursions in the heat and humidity, along with fresh fruit flavoured iced waters. We will always travel Celebrity because we can be sure of the standards. Read Less
34 Helpful Votes
Sail Date: March 2016
We are not so-called 'veteran' cruisers. This is our fourth trip, and the first aboard Celebrity. Before we booked this cruise - from Valparaiso, Chile through the Canal to Miami, I read a number of the Cruise Critic reviews of ... Read More
We are not so-called 'veteran' cruisers. This is our fourth trip, and the first aboard Celebrity. Before we booked this cruise - from Valparaiso, Chile through the Canal to Miami, I read a number of the Cruise Critic reviews of Celebrity and of the Infinity. And, I'm confused. Some have been very enthusiastic, but a fair number have been critical of the Infinity experience --- and our cruise was a delight. I've read that some felt the ship was not in good shape after it's renovation lay-up last fall. We found the ship spotless - on the decks, the pool area, the dining rooms/buffets, the cabins - everywhere we went! A number have been critical of the cabins. Ours was a delight. Granted we were in 'ocean view' on deck 2, and you'd think we might have something to criticize. But, our cabin was spotless, efficiently laid-out, easy to get around in, and our attendants did a great job and always responded to our needs. We found the entertainment very good, both in the theater and in the other venues throughout the ship. We did NOT find that the ship appeared 'crowded' as mentioned in some reviews. There were a lot of folks around the pools, but we always found a spot. The food was good! In the Ocean View grill/buffet, in Trellis dining room, in the Tuscan Grille (altho they need to be more Italian cuisine driven-rather than steakhouse driven) and at the pool grill. The staff throughout the ship was efficient, pleasant, helpful and always responded quickly to our requests. One criticism I do have is that the ship's shore excursions are usually over-priced (common to all cruise lines) and we booked several excursions - 'off-ship' which were great and cheaper. And, as a part of that... Celebrity has to find another port in Ecuador other than Manta, which we felt was a very disappointing stop. But...we found a number of fellow passengers who have sailed a dozen or more cruises and who have sailed with Celebrity before. They have all been very happy with that experience. And, so are we! The ship with 2-thousand passengers (and we sailed full) was a perfect size and a perfect experience. So, I'm still confused by some of the comments. But, we would sail on the Infinity again, in a heart-beat! Read Less
10 Helpful Votes
Sail Date: January 2016
As is true with most 3-5 star lines, this cruise was a mixed bag, mostly good. Start with entry, long line at 12 pm with no differentiation after a half hour we go around the corner and things go smoother, concierge benefits and we ... Read More
As is true with most 3-5 star lines, this cruise was a mixed bag, mostly good. Start with entry, long line at 12 pm with no differentiation after a half hour we go around the corner and things go smoother, concierge benefits and we move quickly and efficiently thru lines... B+ Cabin was good not great (c2)... Unfortunately unlike 75 percent on our floor, the upgrade fairy did not visit, we got what we paid for so no whining. B+ Quine...fantastic a- Tuscan grill ... Bad meat quality, like a bad sizzler (never again)..when informed they didn't even apologize f or worse. Entertainment...cheesy vegas but I've seen worse Cruise director activities...pleasantly good although match activity to time would be a plus Shore excursion...they haven't been to Brazil for 8 years and that was their excuse for everything Dont show up...c above Bad excursion...c above Poorly represented .... C above Bad attitude by staff... C above We had 4 excursions canceled by them in 7 days...not sure that we've had 4 excursions in 200 days of cruising. BAD BAD BAD! Better buffet food than most especially made to order stations Outstanding crew overall even with an undercurrent of management harassment. Took it for the itinerary and it was well worth it. Read Less
4 Helpful Votes
Sail Date: November 2015
I think the other reviews have pretty much said it all. The ship is older and is starting to show its age. As one walks through the ship one can hear creaking and groaning of the ship, in addition during the last part of the cruise the ... Read More
I think the other reviews have pretty much said it all. The ship is older and is starting to show its age. As one walks through the ship one can hear creaking and groaning of the ship, in addition during the last part of the cruise the door of our cabin started creaking. It became quite annoying, much like a dripping faucet would annoy a person. It is really in need of a major over haul, but I doubt if Celebrity will spend the money to bring it back up to its former glory. The cruise was through the Panama Canal and it was an amazing cruise. If I were to rate the cruise and not the ship I would give it a 5, but when you add the ship in it brings it down to a 3. We met many first time Celebrity cruisers and the majority of them were disappointed with the ship and said " no more Celebrity cruises". Here is the bottom line on the ship and the Panama Canal cruise. If you have read the reviews regarding the Infinity and the condition of the ship and are not expecting a ship that is crisp and new and are looking forward to going through the canal and spending time in the ports of call, then I think you will have a great time and will enjoy the cruise. They are expanding the canal to allow larger ships through, with completion of the project scheduled for sometime in 2017. Then maybe the larger newer Celebrity ships will be making this cruise, until then it is the Infinity. Knowing what we know now regarding the ship, if we had it to do over again we would still go on the cruise. We were in Aqua class and ate in breakfast and dinner in BLU most of the time. The food was pretty good but not outstanding. It seemed like toward the end of the cruise the quality of the food went down hill in both BLU and the buffet, I might also add the food in the buffet did not seem as good as the food in the buffets on other Celebrity ships we have cruised on. The staff in Blu and the main dining room where we ate lunch were exceptional. They were friendly and bent over backwards to meet your needs. I would give them all a 5. We usually ate dinner around 6:30 and then went to the 9:00 show. Most shows were decent and entertaining but not outstanding. Over all the entertainment on ship was just so so. There was an outbreak of Norovirus on the ship and as the cruise progressed more and more sanitary restrictions were set up. Anytime you went anywhere on ship you had to use hand sanitizer. Toward the end of the cruise you could not even get your own food in the buffet. The servers had to give it to you. They also removed all throw pillows and items in the rooms that could not be washed. All glasses were removed and replaced with paper cups. I think the virus was more prevalent than they let on. One of the stewards mentioned the last 2 cruises had the virus. Luckily we did not get sick. We continually washed our hands and tried to keep them off items in public areas as much as possible. The one thing that they did not tell us and did cause many couples an extra expense in flight changes is to not book you flights until after 12:00 noon. They would not allow anyone off the ship until 9:00 a.m. and highly encouraged us not to take our own luggage off. We had a 12:30 flight and did not get off the ship until 9:20 and had to wait for our luggage to be taken off the ship. By the time we had our luggage it was 10:00. Luckily the airport in San Diego is only a couple of miles from the port. We caught a cab and it was only a 10 minute ride at a cost of $15.00 including tip. We did make our flight. Read Less
5 Helpful Votes
Sail Date: October 2015
We just returned from the October 29th sailing of Celebrity's Infinity. It was her first sailing after drydock where they refreshed some areas and changed out the SS United States Restaurant for a new Tuscan Grill Restaurant. It ... Read More
We just returned from the October 29th sailing of Celebrity's Infinity. It was her first sailing after drydock where they refreshed some areas and changed out the SS United States Restaurant for a new Tuscan Grill Restaurant. It was a Thursday to Thursday sailing and there was only one other ship in port – so it made embarkation and debarkation easy as far as the number of people there. A little background – we are a senior couple, living in Palm City, Florida, who love to cruise – this was our 12th Celebrity cruise and 48th overall – we began cruising in 1987. We have cruised with Celebrity on the Meridian, Zenith, Century, Mercury, Millenium, Eclipse, and Constellation – some multiple times – prior to this Infinity sailing. So we have experienced all the various classes of ships that they have ever had. Since they did away with the Century class ships, the M class have been our favorite. We booked an inside cabin on Deck 3 – 3105 – midships. We booked this cabin because it gave us good access to the mid-ship elevators and the areas of the ship we have liked in the past. My husband's walking ability isn't what it used to be so we try to be as close as possible to the venues that we use the most. Embarkation was quick and we were on the ship very quickly – having checked in at the Elite check-in. The cabins were not ready so we went to Bistro on Five for a nice, calm, relaxing lunch. We avoid the buffet on sail-away days as it is just too hard to manage for us. There is a cover charge for Bistro on Five - $10pp – which is double what it was when they introduced this venue – but worth it to avoid the crowds in the buffet. The food was excellent – and we left there and went to our cabin afterwards as they had announced the cabins were ready. We unpacked our small bags and set out to check out the Cafe Baccio and find our Muster Station. Turns our our Muster Station was in Michael's Club – we got there early and got a seat – you don't have to bring your life jacket to this drill so that is a plus - afterwards we were able to exit directly to the outside deck for the sail away. We were a little late leaving, but it was a beautiful day and we enjoyed sitting on the port side as we went out the inlet to the Atlantic. We had booked Anytime Dining – so we were able to relax a bit and unpack before going up to the dining room for dinner. The Trellis dining room is aft and is two story – with Anytime Dining being on Deck 5 and those with fixed seating on Deck 4. We got there about 7:15pm and had to wait a short while for our table for 2. We don't mind that and we were seated along the railing overlooking the fixed dining room below. We had a great waiter – Ali – and his assistant Sebastiano – the food was good – we had Prime Rib – and we relaxed over dinner. It was obvious to us, looking downstairs, that the late seating was going to be really late – we met people later who told us that they didn't finish the first night until 11:15pm!!! After the first night, we made a reservation each night – sometimes early and sometimes late – to accommodate our going to a show or not – the dining room hostess, Maria, was charming and noted our preferences as to seating (not too far in so my husband didn't have to walk too far) and in Ali's section if possible. The food was good the entire cruise and we never lacked for things to order. There are some items that stay on the menu all through the cruise and others that change each evening. We always had excellent service in Ali's section and the two times we weren't seated there it was OK but not stellar. We never book a specialty restaurant because it isn't a value for us – we don't eat big portions and frankly, the surcharge for those restaurants these days is way too high in our opinion. I went into the Tuscan Grill to see what they had done – it is very contemporary – and the menu sounded good – but not for us. I wish they had left the SS United States alone – they did display some of the artifacts from her – but not prominently. Since we are Elite with Celebrity – we are provided a breakfast dining venue that we enjoy – there are various specialty coffees and drinks (Bloody Mary for example) and smoothies and pastries and fruit plates and salmon, and meat and cheese plates – so we ate there most mornings – one morning we ate in the main dining room – it was very good and service was excellent in both places. We also have a cocktail hour provided each evening from 5-7pm in the Constellation lounge and we went there most evenings – we skipped the Captains party and the Senior Officers party and we didn't dress formally on formal night – we have “been there done that”. The itinerary had four ports – Cozumel, Roatan, Belize, and Costa Maya. They were all right in a row after a first day at sea. We only got off the ship in Roatan as it was a very close in walk to see it as we hadn't been there in a very long time. The other ports we have been to many times and we enjoyed the ship while others were off on land. These ports are great if you want to see Mayan ruins or snorkle or dive. The water is beautiful and they are known for that. The ship didn't have the main dining room open on port days so we were forced to use either the buffet or the grill or pay for lunch at Bistro on Five – I wasn't happy about this and we tried to go to the buffet at “off” times to avoid the crowds. The buffet was not managed well at all – tables went uncleared and there were no supervisors evident and those who were there certainly had no one cleaning tables quickly – and those we saw being cleaned were given a cursory swipe with a cloth. The floor was left with crumbs for a long time – just not well done at all. The tables on the aft deck outside just sat there with dirty dishes – the food was pedestrian at best – the only good part for us was the Pasta Bar where you could choose your own ingredients that were then sauteed and you chose your pasta and sauce – you could control the amount of pasta and it was very good – the Pizza bar also had passable pizza – but trying to reach in anywhere in the buffet under their new sneeze guards was very difficult and you had to ask for someone to help. There were no trays on which to put your dishes so it was a balancing act if you had more than one thing – and it was hard to find someone to help if you needed it. Just not a good situation in our opinion. We tended to hang out in the Cafe Baccio – there are nice places to read and the Gelato and dessert bars are there as well as specialty coffee and drinks. You don't have to buy anything in order to have the pastries so we had some cake on two occasions – excellent. We had gelato as well a couple of times. The area is nice – but could be improved upon as there is not a lot of comfortable seating and there is plenty of room to improve it. There were a lot of sales in the Emporium – a lot of sales in the Spa – other than morning stretch the classes in the gym were an upcharge – just a lot of selling going on. Celebrity doesn't do a lot of announcements and that is a plus and Patty, the Cruise Director, was great – we enjoyed the comedians and the Divas 3 shows – we aren't much for production numbers and we missed the acrobatic show the last night which we heard was really good. We met a lot of really nice people – had some great conversations - got some books read. I used the Computer Lab twice – the computers are so very slow it is hardly worth the effort. We both get 90 free minutes and I used almost all of mine up just waiting for things that I needed to check to load – you can use the wi-fi on all your devices on the ship – though I don't know why you would want to as it is very slow – be sure to put your phone on Airplane mode or you will rack up extreme data charges. We cruise to be unconnected but I sure saw a lot of people using all kinds of devices – The roof top deck with the movie screen was under construction while we were on board – it is supposed to be “live” by Dec 5th. There will be food – but there will be a charge for it I understand – again, more selling. All in all, the ship did not live as well, for us, as we hoped it would. We had to walk all the way to the back of the ship for meals, and all the way to the front for shows. Now, if my husband were more mobile, this wouldn't be an issue for us and hasn't in the past – we just have to cruise differently these days. He is considering a scooter. The “feel” on Celebrity has changed for us. We used to consider it a cut above – not anymore. For anyone who has never cruised with them or has only cruised a little with them, then you won't notice the difference probably. If you are a long time Celebrity cruiser, you most certainly will notice it. We won't be cruising with them again as we both feel that it just isn't worth it for us. Debarkation was interesting. We had asked for an 8am departure time and got that. As Elites, we were to wait in the Trellis dining room area in which we had had breakfast all week and, supposedly, coffee, juice and rolls would be provided. We got there a little after 7am and it was so disorganized that it just was comical. No one knew what was what – nothing was labeled as to what it was – there were very few cups to be had – there were juice glasses, but no juice – you get the picture – it took a while to sort it all out. We did get a cup of coffee, a glass of juice and a roll – we were called off pretty much on time and it was easy to find our bag and get in line for Customs – we called the Park N Fly when we got outside and waited a very little time before they were there. We were back home by 10:30am, unpacked, did our laundry and settled back to life on land. Don't think that this review is negative – we did have a good time – the best part was the people we met. There were some high points with crew members who were excellent. The ship still needs lots of attention in various areas – friends told us that when they went to the wine tasting the last afternoon, the plates with breakfast items – ie salmon platters, meat and cheese platters, were still sitting un-refrigerated in the hallway of the dining room. Just an example of the lax supervision and attention to detail. Read Less
6 Helpful Votes
Sail Date: July 2015
We are frequent cruisers out of Florida. We have sailed on Princess, Disney, Royal Caribean, and Celebrity. This was our first cruise out of warm weather ports. We cruised out of Vancouver to enjoy the inside passage. Vancouver is a ... Read More
We are frequent cruisers out of Florida. We have sailed on Princess, Disney, Royal Caribean, and Celebrity. This was our first cruise out of warm weather ports. We cruised out of Vancouver to enjoy the inside passage. Vancouver is a beautiful city and cruising out of this port is worth the difference in price and ship. We were on the Millenium class ship and had a window versus a balcony. We have a balcony when cruising in warm weather. This was a good choice as the weather could be cold or raining at times. We had no problem viewing the scenery from places around the ship. We enjoyed the naturalist lectures,watching for whales and other animals. We spent a lot of time sitting watching the scenery versus going to the dining room and shows. The shows we attended were good. The service in the stateroom was excellent. We took the Canada line from the airport to the cruise port. Public transportation is very easy to use. No problems with embarkation or disembarkation. Organized and many pleasant staff helping. Allow extra time at the airport to go through customs. Loved the cruise. Would do it again in a window cabin and use savings for exercusions. We went whale watching in Juneau took short hikes in other ports. Read Less
5 Helpful Votes
Sail Date: June 2015
We had been on this ship previously and were happy enough. However this time we could see a lot of areas where the ship failed our expectations. Others on this site have covered them adequately but here's a short version of my ... Read More
We had been on this ship previously and were happy enough. However this time we could see a lot of areas where the ship failed our expectations. Others on this site have covered them adequately but here's a short version of my issues. Food most certainly did not live up to previous standards except one meal we had in the USS America restaurant which required a 100 dollar cover charge for two people. A bit over the top I think! General cleanliness and attention to detail was below power. The decor and furnishings were dated and tired. The staff lacked lustre and enthusiasm. Staff generally would plough through and not step aside for cruisers showing little respect. Entertainment, apart from a comedian at the start of the cruise who was very funny, was nothing special. Our stateroom staff were helpful and conscientious, no issues there. We were sick of the constant hard sell from the ship, pushing diamonds and various gems, handbags etc. It just never ended! Even when I went ashore to one of the jewellery shops, I was bullied and harrassed to make a purchase. I couldn't believe I was in Alaska, America and not in some obscure African bazaar where quite frankly I would have expected it!! This hard sell is a big problem for me and many others I spoke to on the cruise. I would not go on a Celebrity cruise again for this issue alone! However the destination, Alaska, was a must see, especially the Hubbard Glacier. The only downside was that we only had 3 stops, one of which we waited over 2 and a half hours to get tendered off!! Totally unacceptable wait time Think it's back to booking P & O again!! Read Less
4 Helpful Votes
Sail Date: June 2015
I wrote this for the Alaskan Ports of Call page so it was written in parts from the cruise itself so hope it doesn't sound too disjointed. To all those about to cruise Infinity ignore the negative reviews - the ship, service, staff ... Read More
I wrote this for the Alaskan Ports of Call page so it was written in parts from the cruise itself so hope it doesn't sound too disjointed. To all those about to cruise Infinity ignore the negative reviews - the ship, service, staff and food are all fantastic. Following the help from so many people here on CC, I am now paying back with a review. Will try and post pics when I can. Vancouver I arrived on Thirsday night about 7.30 after an excellent flight. Got a cab to the Pan Pacific which would be home for the next 3 nights. Great hotel, perfect location at Canada Place and a beautiful room overlooking the harbour. Wonderful sunsets and enjoyed watching the float planes take off and land. Up early on Friday due to time change so did a little work on the computer and then headed out at 9 am to start my day and what a busy day it was! Weather was superb mid 70s and had already bought my Trolley bus hoho bus ticket online. Took the park tour first which went around Stanley park and other areas of Vancouver. This took about 1.5 hours and was a great tour. Then wandered the sea wall a little and got breakfast before getting the free shuttle to Capalino Suspension bridge. Not cheap here but I felt it was worth it. Unfortunately I have recently had shoulder surgery and although I tried to cross the bridge I could not hold on comfortably and it was swaying a lot, so I had to abandon my attempt quite quickly unfortunately which also meant I could not do the treetops bridges. I did, however do the cliff walk (despite my poor old knees and hip!) yes I am older in some parts than others! Caught the shuttle back to Canada place and bought a ticket to Fly Over Canada. This was amazing, well worth it at around $17 Can. I then did the hoho bus City tour to Granville Island which was fun, just mooched around and had a drink before getting back on the bus and home to my hotel at around 5.30 Quick shower and change and went to meet people from our roll call at the hotel bar. Only 3 of us there but we had fun. I opted for room service light dinner afterwards. Day 2 Saturday . I had booked the Rocky Mountaineer train ride to Whistler and this was worth every penny, an awesome day. An early day too! Picked up at 6.50 from the Fairmont hotel and a 15 min bus ride to the train. Service was superb aboard the train, our hostess Jo was really helpful and good fun. The ride itself was through such amazing scenery, I would highly recommend it. I booked the two peaks gondola ride (cable car) on board the train which gave a discount of $5 plus an additional discount if you're a senior. Had to wait in line for this but only about 10 mins but it was in scorching heat about 32 degrees C. Wow this was fantastic. The cable ride to the top was fab but the journey between the two peaks was just breathtaking. At the bottom I had a bite to eat and a drink and then back on the bus for the train journey home. Arrived back at the hotel around 7.30 and had nibbles and a drink overlooking the waterfront and then happily to bed to await the cruise tomorrow. Day 3 Sunday, the cruise starts here! Staying at the Pan Pacific meant that they took my luggage direct to the ship. They suggested I board early or late but definitely not between 11.30 and 1.30. So I went straight down to the terminal (elevator from the hotel) around 10.30 and was on board in less than 45 minutes (probably nearer 30). I enjoyed my glass of fizz and then got a frozen Mojito from the pool bar and chilled out in the sun (if that's not an oxymoron!). Got into our rooms at 12.45. My room was 7206 an aft cabin that I had wanted for this cruise. Great location, nice big balcony, perfect IMO. Dinner in the MDR had chosen late sitting and joined two lovely families. Dinner was excellent, prime rib was so tender you could have eaten it with a spoon. Spent after dinner in the casino playing Texas Hold em poker and turning $100 into $360. Probably give it back before the end of the cruise! I wasn't expecting to get to the casino on this cruise but rather be out on the balcony watching. But can't see much in the dark so a good alternative. Day 4 at sea. Another beautiful sunny day which I spent on my balcony enjoying the stunning scenery. Had lunch in my room - must say though the food was good room service was a bit erratic always seemed to be something missing! No condiments, no cutlery, cheese but no crackers just little things but a bit frustrating. Tonight was formal night, a lot of people dressed up and some in black tie. Dinner was rack of lamb for me, again beautifully tender. Certainly no complaints from me on the food front. Generally had a cocktail (or two) in the Martini bar, which was always fun. Poker after dinner. Reduced my winnings a little! Day 5 Icy Straight Point I had booked a whale watching tour with Misty Bay Lodge (now Alaska Galore) and met them on time after taking a tender. There were 12 of us on the boat and it was a very smooth ride. Captain took us out to various points and we saw Bald eagles, Dolphins, sea lions, sea otters and .....lots of whales. Breaching, fluking and even saw a mum and her baby! Just an awesome day. When I get home I will get some pics up but not easy from here - sorry. We were returned to ISP around 7.30 a good 3.5 hour trip. I decided to eat on shore and had delicious halibut and chips at a restaurant I can't remember the name of land something maybe. Anyway there aren't many of them but I would highly recommend the halibut. Did a little mooching around the shops but didn't buy. Back on board I realised how tired I really was so 9.15 I went to bed and slept through the night. Probably with a smile on my face after such a great day. Day 6 Hubbard Glacier. Rainy and cold today but that didn't spoil the enjoyment of the beautiful Hubbard Glacier, absolutely stunning. What more can I say? To see that beautiful ice blue of the glacier and the ice flows in person -just awesome. Captain turns 360 degrees around so everyone gets to see everything. Dinner was excellent again, I had Cajun spiced drum fish - a new one on me but very delicious. Played a little more poker. Only complaint was such a long wait for a drink in the casino- over 45 mins tonight. Martini bar pre-dinner had excellent service and enjoyed my Fresca martini (s)! Day 7 Juneau I had arranged another whale watching trip for Juneau with Harv and Marv as had seen very good reports from both CC and Trip Advisor and communication was great with them prior to booking. We were collected quickly at the port and made our way to the dock where Captain Liz was our guide for the day. We saw a lot of Orcas which was a great surprise and were very close to them and managed some pics. (It's really not easy for this amateur to take pics as the whales are so fast but I think if you can do continuous shooting in your camera then that's the way to go). After the orcas we went hump back hunting and got to see a couple but no breaching and fluking today so I was really pleased that I had booked trips in both Icy Straight Point and Juneau as I did get to see plenty of both. We then went to Mendenhall Glacier which was just beautiful and then we were dropped off back at the ship. I decided to do the Mount Roberts Tramway and that was excellent too. Got some good close up pics of an eagle in a tree at the top. Would have liked to walk back down the 2.5 mile trail in hopes of seeing a bear but my knees won't take that much downhill walking do I got the cable car back down. Decided I must do the whole Juneau bit and went to the Red Dog Saloon for a drink and a bite to eat. Fish and chips again ( you have to eat fish in Alaska!) which was great, plus some good, old-fashioned bawdy entertainment and a good time was had by all. Tonight was the second formal night. Now I love dressing up for formals but two nights on a seven night cruise in Alaska is one too many in my opinion. (What do others think! Should X ditch the 2nd one?) I enjoyed scallops followed by lobster and no dessert again. (Now I love my puds but have been disappointed with choices on this cruise and haven't had one yet!) Out to the casino for little bit more poker but had a reasonably early night. Day 8 Ketchikan I had booked a float plane trip through the Misty Fjords with Island Wings, again after hearing good reviews. The van picked us up and it was a short ride to the dock. The plane takes 7 people and everyone has a window seat. The scenery was just awe inspiring, really amazing. Michelle also lands on one of the fjords and gives you 10/15 mins to stretch your legs and wander around the lakeshore (needless to say I didn't wander far from the plane!) This is a great trip if you want to see the wilderness from above. Came back to the ship around 5.30 and had sushi and a small curry in the buffet. I decided not to go down to dinner as needed a rest (must be the sea air) so came back to my room. Slept for 15 hours! Day 9 cruising the inside passage. What fabulous weather wall to wall sunshine again.. We have been so lucky with the weather - sunshine everyday except Hubbard Glacier where it poured all day but didn't spoil the enjoyment as we were so close. Also rained when we arrived in Juneau but sunny on our tour. Hoping to see more whales today but none so far. Will just keep on looking till I have to go to dinner. Will update final part of my review of this fabulous cruise on Monday when I get home. Still sorting photos to post but final update on my review. Final day of cruising I didn't get to see any wildlife at all from my balcony but the scenery was beautiful. I have enjoyed this cruise so much I decided to book for next year but a little later and will plan some bear watching trips! Enjoyed a final MDR dinner with some of my tablemates - Stephen and Annette had a delicious steak Diane and toasted our cruise with the bottle of fizz from my room. Played a little poker and enjoyed a nightcap in the Martini bar. Slept well! Off the ship for 8 a.m. and on the bus for a Vancouver sight seeing tour (again!) and drop off at the airport. I always think these are great value if you have a later flight as they take care of your luggage and you are still on holiday. My flight to London was on time and although I tried to sleep I never can (unless in Business or 1st class which is very rare!!) then onto Leeds and home to Huby (a village near Harrogate NOT Hubby! ) Back to work on Tuesday (I run my business from home) and getting over jet lag. To all of you waiting to cruise Alaska - enjoy - it is fantastic, as is British Columbia. Read Less
2 Helpful Votes
Sail Date: May 2015
Positives Overall we enjoyed the journey. The ship, cleanliness and service were excellent. Staff all friendly and engaging. Ports of call were great and we enjoyed all the stops. Entertainment was varied and of high ... Read More
Positives Overall we enjoyed the journey. The ship, cleanliness and service were excellent. Staff all friendly and engaging. Ports of call were great and we enjoyed all the stops. Entertainment was varied and of high standard. Food - lots of choices although the buffet could look at changing options more often as we found it was often the same. We had the anytime dining option and enjoyed this as we always had the option of the day of choosing when to eat and if we wanted to dine alone if we chose to. We had the classic drinks package and although we are not big drinkers we thought this worked well and used it for bottled water, fresh orange juices, specialty coffees and the odd cocktail and wine for dinner. Negatives The embarkation at San Francisco was poorly organised. No system at all with hundreds of people lined up to personally give over their bags to one porter and one trolley. No sail away parties or sailing in commentaries to ports. It would be nice to know before leaving the ship what the current weather was. Constellation lounge closed early most days for elite guests and not available to others. This infuriated guests who were there and told to leave. Read Less
1 Helpful Vote
Sail Date: May 2015
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to ... Read More
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to be at the terminal by 4 pm or we would not be allowed to board. After landing in SF on another airline and a mad, mad dash to the cruise terminal by taxi at just minutes before 4 pm we saw hundreds of people outside standing in line waiting to get into the terminal. There had been many, many delays getting people onto the ship. We paid Celebrity for a shuttle ride to the ship but received a text from our travel agent that Celebrity notified her that anyone arriving at the airport after 12 noon would be on their own to get to the ship! No shuttles! What? That was dozens of people coming into SF just after noon. We never received that text from Celebrity and we were signed up with them to receive updates. Then there was no greeter present anywhere to tell us what was going on and to confirm how to get to the ship. We have been to Alaska many times on Princess and Holland. How can you have a Alaska cruise with NO naturalist on board? Whoever was doing the VERY limited narration at Tracy Arm had no idea what to say. When we boarded the ship we had no drinking glasses in the room and no do not disturb sign for the door. We also found out later that there was a Welcome Aboard letter with some details about things we missed. We never received that letter (our 5th and probably last cruise with Celebrity). We also never received one of the bags they give you for shopping at the stores on shore until we asked for one! Production shows (3) were very good. Other entertainers were okay, about what you expect. Food okay. Curtains in stateroom looked like they were 30 years old. Bed was hard as a rock, very uncomfortable. Ship was nice but seems to look somewhat old and dated. Compared to Princess, who seems to always do everything right, this trip was a disaster. Read Less
2 Helpful Votes
Sail Date: May 2015
Celebrity Infinity, #8108. Built 2001, Last Drydock 2014 ~90,000 Tons 2,170 to 2,604 passengers Modern Luxury Theme is an oxymoron when their WIFI, to quote Mr. Spock from City on the Edge of Forever, “is worse than stone ... Read More
Celebrity Infinity, #8108. Built 2001, Last Drydock 2014 ~90,000 Tons 2,170 to 2,604 passengers Modern Luxury Theme is an oxymoron when their WIFI, to quote Mr. Spock from City on the Edge of Forever, “is worse than stone knives and bear skins.” The reservation process with this cruise was very frustrating. Onboard, they told me that the room was 205 square feet, but when we returned home, Celebrity.com said it was 191 square feet. She also stuck us in a room with a very tiny irregular balcony. Basically, it should have been demoted to a regular Veranda room, not a Concierge Class 2 that we paid for. The sales agent told our TA that we could keep an existing $300 OBC in addition to the promotion, but the very next day she denied it. After hours on the phone, our travel agent spoke with a new person that gave us another $100 OBC and a coupon book. But the original sales agent shouldn’t have changed her story. Very small room. We did a Back to Back first on the Star Princess in a Mini-Suite, post night, then on to the Celebrity Concierge Class. Basically, we liked the floor plan and the 100 extra square feet better on Princess, and preferred the amenities in Celebrity’s Concierge Class. Great way to compare two lines. From the floor plan perspective, Princess has a huge advantage for us because they offer mini-suites, on Celebrity, they don’t offer Junior/Mini Suites, and we must pay a whole lot more to move up to a Sky Suite (considerably more expensive (but smaller) than the Junior Suites on Royal Caribbean, but you get a lot more amenities with the Sky Suite). Celebrity maintains their equipment a lot better than Princess. We had working elevators the entire cruise! And believe me, walking into that small Concierge Class room after two weeks on a mini-suite on Princess was a shock! We’ve been in only one other Concierge Class room, and that was even smaller than on Infinity. Another point in Celebrity’s favor. Free meclizine We got the Concierge Class, annoying tiny balcony room but with benefits: priority embarkation while not much good since we didn’t embark until 3:00 pm, fruit in room, welcome sparkly, rose on formal night, real luggage tags you order! Television was faced at right angles to the sofa, so the least uncomfortable way to watch television was sitting on the corner of the bed. But the huge problem the first night was no mattress pad on the bed. Talk about uncomfortable! After struggling with the problem for hours, we called Guest Relations about 2 AM! Housekeeping Night Staff appeared and fixed us up with some mattress pads. We also saw the much welcome return of turndown chocolates! Our cabin steward did a fine job! She found us two tempurpedic pillows. Somehow, the Norovirus procedures must have stopped the ice we requested. Strange since Princess also had norovirus procedures and managed to get us the ice. We had the worst embarkation in 23 cruises! While we got six voice mails telling us of the late embarkation, we arrived the usual time and had to stand in chilly weather outside the terminal for 30 minutes. Part my fault, since I didn’t check my cell phone until we arrived at the terminal. Note to self, check voice mail, if delay, grab a sandwich before heading to the terminal. While checking my voice mail in the bathroom, someone stole my phone case while my back was turned. I’d placed my phone case on the bathroom sink while washing hands, and turned my back, when I reached to pick up the case, it was gone. We went through the gauntlet and got our seapass cards. Then we found some seats in the terminal and waited for three more hours. Good thing we arrived at the normal time, because there were not enough seats in the new pier to hold all waiting passengers. Around 2:30 pm, we heard an announcement about a delayed embarkation, and suggesting we leave the terminal to eat lunch. But there were no restaurants nearby! Also, we’d have to hassle with security again. I don’t understand why they couldn’t provide sandwiches from the ship. I’ve seen cookies and danish provided in the embarkation lounges before. But this time only water, maybe more norovirus hassle. They let us in our rooms around 4:30 and had the muster drill at 5:00 pm. After a long tiring day, at least we could do muster drill inside. Room service - nice selection on their breakfast menu, but don’t ask for anything not on that menu, because you won’t get it. Elite Breakfast - Very slow service at first. But they got better after we tried to troop out. They grabbed me by the arm and led me to a table. We had norovirus Celebrity and the also on the Star Princess we’d disembarked the day before. They did things pretty much the same, serving food, no salt and pepper, etc. The only big difference was that they did not close the library on our Princess cruise. On Infinity, the library was closed and the books removed when we boarded. We got permission from guest relations to use the library as a reading room, and since it was right outside our stateroom, it became our place to hang out. Even after they lifted some of the norovirus restrictions, I saw a man going through the library and cleaning our stuffed furniture. They forced antibacterial gel on us the whole cruise. The only person that wasn’t forced was a lady pushed into the dining room in a wheelchair! If they force this antibacter Read Less
Sail Date: April 2015
We sailed this 17 night Panama Canal to San Francisco cruise, back to back with the next 11 night Alaska cruise. I'll review each cruise separately, but my overall impressions are based upon our total 28 night experience onboard the ... Read More
We sailed this 17 night Panama Canal to San Francisco cruise, back to back with the next 11 night Alaska cruise. I'll review each cruise separately, but my overall impressions are based upon our total 28 night experience onboard the Celebrity Infinity. We sailed with our adult daughter who has a physical disability, so one of our two cabins was an accessible cabin, 7137. Infinity is a Millennium Class ship, which from an accessibility standpoint, is not nearly as accessible as any of the Solstice Class ships. None of the public bathrooms have an accessible power door opener - so you have to wrangle the door open on your own which is very difficult to do if you're in a wheelchair. Whereas on Solstice Class ships, ALL of the public bathroom doors are equipped with an auto opener. On Infinity, very few of the doors that lead onto the decks are auto opening, whereas on Solstice Class ships, yes, you guessed it, all public deck doors are auto opening. Also on the Infinity as on all Millennium Class ships, there are innumerable metal stops or thresholds on the public deck floors, everywhere throughout the ship, including the cabin hallways - which are major barriers to those that have physical needs - you have to be constantly looking down, being aware, so as not to trip or get your wheels somehow stuck or impeded. The door to our cabin was also not auto opening, whereas, they are auto opening on the Solstice Class ships. And inside our cabin, the hinges on the bathroom door are on the opposite side of where they need to be to make access comfortable. My daughter uses a walker and she had to roll past the door, turn herself around, reach and swing open the door, then go in - it's hard to picture, but trust me, the planning was very bad - something that was rectified across the board, on the Solstice Class ships. For the ports of call, we primarily booked Celebrity sponsored shore excursions ahead of time. We are able to discern from our at home research, who the tour providers are that Celebrity contracts with to run the excursions, in the ports - we check prices and have always found Celebrity's prices to be in line with the prices the contractors charge, so there is no reason for us to not book with Celebrity. On the Infinity, as we have found in general on all of the ships, the Shore Excursion staff was exceptionally well informed and very helpful and sensitive regarding our daughter's physical needs. On this cruise, we were extremely disappointed that the port of Puerto Vallarta was cancelled. There was apparently a violent drug cartel uprising and it was deemed unsafe for our ship to dock, thus giving us an extra sea day. Since this itinerary was already sea day heavy, this was a disappointment, but the Captain's Club Hostess, Claudia, worked overtime to make sure passengers were happy - we for instance received an invitation to a tour of the Navigational Bridge, which we gratefully accepted. The Celebrity Life Activity Staff, led by the intrepid and uber talented Rachel Ball, also went into overdrive on this newly non-port day, coming up with lots of additional fun things to do. So, though Puerto Vallarta never happened for us, the crew worked hard to keep the passengers happy - as, in fact, they always do! The Panama Canal was the highlight of this cruise, no surprise! We docked in Colon for a full day, leaving the passengers free to explore the country on tours. Then, the next day, the ship made the transit through the canal. Bill Fall, a former Canal Zone resident and expert regarding the area and the Canal, gave several talks in the theater about the Canal, before and after transit day. And on transit day, he gave narration from time to time, along with a local Panamanian resident, about what we were seeing and experiencing. The Panama Canal is truly one of the 7 Engineering Wonders of the World, something not to be missed if you have the chance. We recommend reading David McCullough's book, "The Path Between the Seas" in order to fully appreciate this marvel. The Captain opened up the helicopter pad area at the bow of the ship to all passengers for the transit, which was terrific! We booked Select Dining, enjoying the flexibility you get with it. Our favorite actually is Aqua Class so we can eat in Blu, but there are NO handicapped accessible Aqua Class cabins on the Millennium Class ships so for us, Select was the next best thing. With Select, contrary to what some people say, you can always get a table in the server of your choice's station, if you want to, and request it when you book your table from night to night. You therefore develop a relationship with your server, they learn your preferences, etc. Our server in select, the wonderful Samson from India and his assistant server, Johnny, observed that our daughter needed help cutting her food - from that point on, Samson would serve her then immediately pick up her knife and fork and cut her meal for her - he was incredibly thoughtful and sweet. He also recognized that of the trio of hummus, butter and herbed cream cheese that is served with the nightly bread basket, that I had a strong preference for the hummus - so often, he would present me with my own personal ramekin of hummus! As far as the Oceanview Buffet goes, well, the food itself was pretty good, but, we do not enjoy the layout at all of the buffet on the Millennium Class ships. The lay out of the buffet on the Solstice Class ships is so much better - but, I know, it's because the ships themselves are bigger, allowing for a more spacious layout, a better traffic flow, less congestion. On the Millennium Class ships, we try to avoid the buffet at all costs as it gets crowded and frustrating - I find myself saying that I'm simply not that hungry, that the annoyance is simply not worth it. As far as specialty dining goes, we love Q-Sine, it is our favorite Celebrity specialty restaurant. Fleetwide, the absolute best lamb chops are to be found in the 'M Box' in Q-Sine - baby lamb chops, perfectly flavored, perfectly executed - moist, tasty, succulent! The service is excellent, we LOVE the side car cocktails, a great evening whenever we go. Lunch is now sometimes served in Q-Sine on sea days, but that doesn't work for us, as you are prone to eat more than you should, and to do that at lunch, meh, that ruins the whole day. Save this experience for dinner, enjoy! The SS United States, we find to be too traditional. There had been problems the past several cruises on the Infinity, with the norovirus. There were several passengers on board this sailing that supposedly had it, so measures were in place, of differing restriction levels, to control it. Sanitization measures were extreme, from staff placed strategically in high traffic areas on the ship with squirt containers of sanitizer, to days when there were no salt and pepper shakers on the tables, etc. It was clear to us that the real problem is the itinerary - ships which sail the South American and Central American itineraries often encounter noro problems - people get off the ship, eat or drink something they shouldn't, get sick and spread it due to not washing their hands properly. Don't get me started on how many people I see ROUTINELY coughing into their HANDS. I find this appalling and 'so yesterday'. Where have these people been living with their heads in the sand?? I wish Celebrity would get aggressive about teaching people that you must cough into your elbow or a napkin - NEVER into your hand. Onboard on the in-room TV, there was a health info spot about washing your hands so as to not spread germs, which was extremely cute and fun to watch, with a catchy tune - but it did not include the message about coughing into your elbow - plus, I guarantee you that the message was generally lost, as I'm not sure how many people even watch the in-room onboard channels, sadly. I do think that especially on the South and Central American itineraries, that Celebrity needs to get overtly aggressive about spreading the message about washing your hands and coughing into your elbow, so as to avoid the ship turning into the SS Dysentery. No one likes extreme sanitization measures - aggressive health messages are superior, better to prevent the situation in the first place. There was no Top Chef At Sea on this sailing due to the noro concerns. We were told that because it involves food prep, they had to cancel it. We enjoy this activity, my husband competed and won it on another Celebrity voyage. Like no cloth hand towels in the bathrooms, the removal of which we thought was odd, this too fell victim to the noro restrictions. The cruise director, Kyle, was excellent. We would often watch daily spots on the Cruise Director Channel a few times, as they were so funny! He was fast paced, informative, clever, and when he would speak in the theater after the shows, he got right to the point, knowing that people wanted to get on with their evenings. He would deliver the info about the night, and port info for the next day when applicable, quickly, humorously and succinctly. I know that Kyle is a cruise director who fills in for the regular cruise directors so that they can go on vacation, so we were very lucky to experience him at work. He filled in for the regular Infinity cruise director, Esperanza - who actually returned from her vacation for our 2nd cruise, remember this was back to back for us. I was able to see why Kyle has this job of filler-inner, because you have to be adept and flexible, able to step in and take over, no time for a learning curve. Kyle has those skills. As usual on Celebrity fleetwide, we very much enjoyed the big shows put on by the production staff in the theater, as well as the musical groups that played throughout the ship, such as Ear Candy and the house band, D'Revelations. We also enjoyed the comedy and magic acts in the theater, but the individual musical acts that were brought on board to play in the theater left us pretty cold, as we felt like we were watching individual acts from the Ed Sullivan Show - but, that's just us - many people seemed to enjoy them very much! Our two cabins were very well maintained. Besides the awkward bathroom door hinge placement in the handicapped accessible cabin, we also found the cabin less spacious and therefore harder to maneuver in, than the handicapped accessible cabins on the Solstice Class ships. You may be asking yourself by now why we sailed on the Infinity at all, being a Millennium Class ship, since we obviously prefer the Solstice Class ships - because of the itinerary. The Solstice Class ships are too big to fit in the Panama Canal, and the Panama Canal is what we wanted to experience. Throughout the ship, we often saw ongoing maintenance being done, painting, cleaning, etc, which is a good thing. Disembarkation at Pier 27 in San Francisco was quite a mess. Being back to back passengers, we were not effected too much as our plan was to leave the ship to spend the day in San Francisco, and reboard Infinity in the late afternoon for the next cruise, to Alaska - nevertheless, we were supposed to be able to get off at 7:30am, but it was 8:10am before we were allowed off, spurring several phone calls between me and our day tour provider, causing him to have to readjust his schedule for his other customers. The big issue was how passengers who were leaving the ship for good, were not able to retrieve their luggage! Rumors were rampant, I still never got the full story - but the luggage wasn't able to be offloaded from the Infinity, something about it being low tide and the dock equipment wasn't able to get the luggage off! Many people had to fly home WITHOUT their luggage! It was a slow painstaking process to get the luggage off, it having to be lifted UP out of the holds of the Infinity, onto the pier. The other issue facing the debarkation process was that the CDC was onsite to inspect the ship due to the noro outbreaks. The crew - even the entertainment crew had to join in - causing huge delays for the next passengers to get onboard. Boarding didn't begin until 3pm! May 15 was a bad day for Celebrity, due to the luggage not being able to get loaded off as it should causing disembarkation delays, and the CDC health inspection causing the entire crew to engage in extreme sanitization measures causing embarkation delays. The ship left for the next cruise, to Alaska, over two hours late! But, having been a passenger on both cruises, I can say that the passenger experience was still excellent, and the cruises were both greatly enjoyed. Read Less
1 Helpful Vote
Sail Date: March 2015
From Valparaiso to Fort Lauderdale is a very long way both in distance and in culture. The journey was fascinating. Embarkation was swift but access to staterooms was delayed due to extensive cleaning following an outbreak of intestinal ... Read More
From Valparaiso to Fort Lauderdale is a very long way both in distance and in culture. The journey was fascinating. Embarkation was swift but access to staterooms was delayed due to extensive cleaning following an outbreak of intestinal illness. For the whole of the trip there was constant cleaning by the staff and ubiquitous hand gel. We visited Arica - there is a big hill in the middle of town, Pisco - there are turtles and other creatures to see on a short boat trip during a half day visit, Manta- there is a small but interesting market with local crafts and lots of Panama hats, Colon - there is lots to learn about the Panama Canal, Cartagena - there is a hop on hop off bus which leaves from the quayside. There were lots of shore excursion possibilities in most ports but they were expensive and often ended up as a drive round the countryside. As usual, many people used local taxis or had prearranged tours using local firms. However, for my husband and me, as well as the other 2000 passengers, the highlight was the Canal - a superb, fascinating day-long experience which made the whole trip worthwhile. On board was an expert who provided an on going commentary - excellent! When we finally berthed in Fort Lauderdale we were in a shiny new world surrounded by vast cruise ships and 6 lane highways. Immigration took over an hour ( we have waited for far longer in the past ) and this curtailed our trip to the Everglades Park. We were thrilled by the boat trip but missed the alligator show because people had to be dropped at Fort Lauderdale Airport before we were taken to Miami Airport. Overall we really enjoyed the cruise. The officers and crew and staff could not have been more pleasant and helpful. Nothing was a bother - even when the sole of my husband's dress shoe came loose Guest Relations-who never sleep - arranged a repair. There was some scrambling for tables in the Oceanview Buffet Restaurant and confusing queueing but the Trellis Restaurant provided a most enjoyable ambience at all mealtimes and we were served by Vincent who had the patience of a saint. We loved the entertainment on board provided by the core group of singers and dancers and the fabulous trapeze pair, as well as the guest performers who came and went. The Cruise Director Esperanza was glamorous and energetic in making sure that everything went with a swing and high praise for Rachel the Activity Manager who never stopped and threw herself into everything ( including the swimming pool ) with gusto, leading from the front and remembering names impressively. There was something for everyone on sea days ranging from daft deck games to learned but entertaining lectures. Or there was the chance to do nothing but look at the sea while sipping the cocktail of the day. This cruise had been long anticipated and did not disappoint. Celebrity sets a standard which is hard to beat. We will be sailing with Celebrity again in the Fall from New Jersey to Quebec. Can't wait to get back on board!! Read Less
Sail Date: March 2015
We were on the Infinity on March 1st until March 29th, 2015. Had I not known the name of the Cruise Line I would have never, ever thought I was on the Infinity. I found the entertainment at night boring. So much so, that we would go ... Read More
We were on the Infinity on March 1st until March 29th, 2015. Had I not known the name of the Cruise Line I would have never, ever thought I was on the Infinity. I found the entertainment at night boring. So much so, that we would go to the shows and walk out due to boredom. I didn't find any activity that I could participate in. If you do not like trivia or dancing, you truly don't have much to pick from. The speakers were interesting in discussing the Panama Canal which was part of our route. On of the speakers was so into himself that he spent the first 30 minutes talking about himself. The service provided for our cabin was excellent. There was an assistant housekeeper who was Greek that was always seen walking around and checking his staff. He was very friendly and personable. The dining service was good but not all the time. The Elite breakfast service was only good if you arrived in the first 30 minutes. However, after that, it would get crowded and the staff were extremely disorganized. It appeared to many of us that the staff did not have assigned tables or even a clear work flow. If someone came to a table that was already serviced, then they would not get any service at all because it would appear that no one noticed them. This became a problem because unlike a typical restaurant, people did join tables constantly that already had others that were waited on. Elite breakfast was a very social gathering.... The Officers were not at all friendly or available. I had an incident in the pool that I reported immediately. Needless to say, no one contacted me after this horrific incident. I finally wrote a letter and 5 days after the incident, I was contacted by the Environmental Officer. We met at 9:00 AM and the first thing he stated was, "I am in a hurry." Food: the Food and Beverage Director was seen often checking on things but this certainty never improved anything. I had the Jerk Chicken with the black beans, rice and pineapple. Note: I had this meal previously on the Century. Well, the chicken was dried and had no flavor. The rice was cold and also lacked flavor. I wrote a note to the Executive Chef and to the F&B Director. Well, it was of no use. When they served it again, the meal had not improved one bit. Meals were often repeated and it got to to point that there wasn't much, in my opinion, to select from. In other cruises, my back up was the fruits and vegetables. Rarely was there bananas on board, or nice apples. The pineapple, mangoes were not ripe enough to eat. The sliced oranges at breakfast were always at room temperature. I mentioned this to the Executive Chef but it was never corrected. I will say that I was able to eat plums towards the end of the cruise and that truly was a blessing. I will also add that after being on the ship for 28 days, both my husband and I lost weight because the food was not inspiring. We ate at the Specialty Restaurant USS United States. The service was good...not great. The lobster was tasteless (as if the sauce on top was suppose to make up for it). My mashed potatoes came out cold. When I asked to warm them up, they return in the same state they were before. I asked for the strawberries and ice cream without the crepe. They told me they could not do it. (Poor service). The dessert ended up being a crepe that weighed about 4 ounces with a very small scoop of ice cream inside and very few berries on top. A very inexpensive dessert. I never ate the crepe....it was way too heavy. I found the restaurant to not have value for what one pays. I sent a note to the Guest Service Manager and she never responded. The ports were very boring for the price we paid for the cruise. Not going to Lima was an insult. I also thought that we were not compensated enough for not being able to go there. I probably would have never booked this cruise had I known that it was not going to Lima. I also lost $90 in an outside tour that I booked. However, Celebrity didn't care about that since it wasn't one of their tours. I will add that the personnel in the Canyon Ranch spa were fantastic. The gym had plenty of machines and it was well maintained. In Summary, if you want to take a cruise around the horn and then up through the Panama Canal, I wouldn't recommend the Infinity as it doesn't provide the "Luxury" vacation one has enjoyed with Celebrity. Read Less
2 Helpful Votes
Sail Date: March 2015
We have travelled on Celebrity many times and are elite status. On this cruise we booked a suite but were disappointed with the administration on board. We did not get the welcome letter therefore missing out on the early cruise ... Read More
We have travelled on Celebrity many times and are elite status. On this cruise we booked a suite but were disappointed with the administration on board. We did not get the welcome letter therefore missing out on the early cruise 'elite' functions and had to go to guest relations and ask on day 3. We also attended the officers afternoon tea to be told it had been cancelled and we would be notified of the new time and they even took our cabin number. We were not told and missed that event as well. The suite needed maintenance (in particular the shower head) and eventually was seen to. We were anytime dining and on more than one occasion when arriving on time had to wait and on another two occasions we were taken to tables which were not ready so had to stand in the dining room while it was sorted out. The cruise was good and the ports interesting and of course the Panama Canal was our primary reason for selecting this cruise. The food was up to the usual high Celebrity standard both in the dining area and the specialty restaurants. Our feeling was a general decline in the standard even down to trivial things like no bedtime chocolates. Read Less
1 Helpful Vote
Sail Date: March 2015
First the positive parts of the cruise experience, our first with Celebrity. Esperanza, cruise director and her staff were very good as were the shows. We particularly liked the UK singers and dancers and Karen Grainger, ... Read More
First the positive parts of the cruise experience, our first with Celebrity. Esperanza, cruise director and her staff were very good as were the shows. We particularly liked the UK singers and dancers and Karen Grainger, singer/impressionist from Canada. The tours were largely well organised and the highlight for us were the Penguins at Punta Tombo and the Tierra del Fuego national park and return trip on the catamaran. Mickey Live and Dr Dean kept us well informed about the different ports of call and wildlife etc. going around Cape Horn and through the Panama Canal wre just great.Our cabin steward was excellent and always keen to please. Staff seemed unhappy in F&B areas of ship which we put down to poor management. The Ocean View cafe was no match for the Windjammer on RCL ships. Cold food was served on hot plates and lukewarm food on cold plates! When we complained the supervisor agreed but nothing changed. Scrambled egg at breakfast was very unappetising and pizza variety was poor (we don't do pizzas without cheese! My wife is lactose intolerant). Smoked salmon was poorly presented with dark meat not trimmed out. Why no plate warmers and why were Bain Marie's not at correct temps? Trellis restaurant had good service on first 2 weeks where we shared table with 6 others. My Time dining in second 2 weeks ranged from excellent to appalling service and food was very average. Walked out on last night as waited 30 mins for desert. Chef had forgotten to cook apples for Apple turnover! Medical staff excellent as I suffered from flu and bronchitis in second week-lots of guests suffered with hacking coughs. Hygiene standards improved on third week after thorough decontamination at Valparaiso and all library books removed without explanation and no linen towels offered in public restrooms. Having enjoyed 9 excellent cruises with RCL ships this was a major disappointment. We expected higher standards and will certainly not br travelling again with Celebrity based on this experience. Read Less
1 Helpful Vote
Sail Date: February 2015
Overall Impressions- A very good itinerary on a very good ship. we have been on Infinity several times and she has been well maintained. Service levels were very good in all bars and dining facilities. Cabin was excellent and we had ... Read More
Overall Impressions- A very good itinerary on a very good ship. we have been on Infinity several times and she has been well maintained. Service levels were very good in all bars and dining facilities. Cabin was excellent and we had the advantage of getting an excellent price. Spent 3 days in BA pre cruise even tho we have been there several times. It is a fascinating city that I never tire of. We were hampered on this cruise because both of us got a very violent flu. Heather says she got it from someone who sneezed in the elevator and did not bother to cover it. Naturally I got it several days later. Both felt very weak for much of the cruise but still very much enjoyed the drive by of Antarctica which is why we dis the cruise in the first place. Buenos Aires- Transfer to the ship-Take a taxi. The ride to the ship cost us about $4. from the Hotel Gran Buenos Aires. On the return the taxis outside the cruise terminal were asking a firm $20. We walked across the street and hailed a street cab and the cost was $5.00 with a tip. Hotel as mentioned we stayed in the Gran Hotel Buenos Aires on both the departure and return. We have used this well located hotel several times in the past and have always received great service(very late check outs, early check ins, great concierge service and a really good breakfast buffet included in the room price of approximately $80 per night double) Hotel is located less than two blocks from Florida Street which is the main shopping promenade. If shopping for leather use some of the shops on Avenida Alvear(hotel street) as they are cheaper than Florida street but just a s reputable. Leather is a great bargain. Always plan on spending at least 3 days in Buenos Aires. Tango Shows and Estancia visit are must dos. Ushaiia- By the time we reached Ushahia we we both not feeling well so just walked around the center of town. Found it to be pricy but had lots of interesting architecture. Falklands- Had been before and still not feeling well so again just wandered around town, Fortunately we had been there twice before. It is interesting to me because the people are friendly and quite willing to stop and have a discussion about the Island Medical Facility. Because of my Flu I eventually went to the Medical centre where for the usual fee I received excellent service in a timely manner from the Ships South African doctor. He did a very good check up and spent sufficient time with me to get me sorted out. Read Less
3 Helpful Votes
Sail Date: February 2015
We selected that cruise both for its itinerary and its price and we were not disappointed ! Embarkation was fast and efficient in Buenos Aires . We got at the terminal at 11.00 hrs and at noon we were sitting at the back of the ship ! Our ... Read More
We selected that cruise both for its itinerary and its price and we were not disappointed ! Embarkation was fast and efficient in Buenos Aires . We got at the terminal at 11.00 hrs and at noon we were sitting at the back of the ship ! Our cabin was available at 15.00 hrs and we had met our steward before the safety drill ! We were scheduled for dinner at the second seating ( 20h30) which we thought at first to be too late , but after meeting our new table mates , we decided to stick to this schedule . We really enjoyed everything at the dining room : the food , the service , the company and the atmosphere . In fact it did reconcile us with Celebrity after a bad experience on the Constellation in 2013 . Lunch at the buffet was not as good , more on the average side compared with other cruise lines . What we did appreciate though was the seating room available , even when everyone was sitting inside due to the cold weather . Our cabin on the 9th floor was very comfortable , surprisingly quiet even if we were located just under the buffet and the temperature inside was well controlled even if we had to switch from AC to heating on the ship ! I am very sensible to dryness and I never experienced any problem during the cruise . Entertainment was great on all aspects : the shows were excellent , activities on board were interesting and the seminars given by Milos and Mike were among the best I have seen in 35 cruises . Milos particularly was both instructive and hilarious and I even rewatched some of his presentations on TV ! The Wine Cellars bar also offered some interesting wine tasting activities which seemed to be appropriate when in Argentina ! The ports of call were interesting and so were the days at sea . We were able to spend a lot of time close to Cape Horn , Paradise Bay was fantastic and even though we would have liked to get closer to Elephant Island to have a good look at the glaciers , we were gratified with a close view of 2 huge icebergs at the end of the afternoon . This viewing was always complemented by observations from Milos and Mike. Disembarkation was also very smooth , the only irritant there was the huge fare for taxis going anywhere ( $20 US for a 1mile ride !!) Overall we had a cruise where all our expectations were met !   Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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