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14 Helpful Votes
Sail Date: January 2018
First cruise with Celebrity and the last. We have been cruising for the last 35 years and never struck issues like these - even in older ships and much heavier weather. 6 days before we were due to board, the itinerary was changed due ... Read More
First cruise with Celebrity and the last. We have been cruising for the last 35 years and never struck issues like these - even in older ships and much heavier weather. 6 days before we were due to board, the itinerary was changed due to 'technical issues with the propulsion system". The issue had also been present on the previous cruise so why weren't we told earlier ? As a result, the itinerary was changed and one of the ports (Puerto Madryn) was to be skipped. We were told that we would be reimbursed the cost of 1 day - however 4 weeks later we still haven't received it. We now know that the issue won't be repaired until April, but the cruises will go ahead - presumeably with last minute itinerary changes. I know at least 1 person who has just been sold one of the trips - with the original itinerary. We were very late into Ushuaia and finished our land tour in the dark (10.00pm) - despite it being rushed and cut short by 1 hour. We were unable to visit the museum as it was now closed. We were told it was due to tides (?!) and winds - well the winds went heavy enough to worry a boat with an operation propulsion system! We then didn't stop at the Falklands supposedly due to 'bad weather', we were told the evening before. In reality, the visit had been cancelled much earlier in the day, as some passengers had been contacted from shore by 3:00 pm in the afternoon. It seems likely that with slightly heavier weather, it was necessary to bypass Port Stanley in order to get to Montevideo on time. So we missed 2.5 of the scheduled 4 ports. Embarkation procedures in Buenos Aires were a complete shambles with crowds milling around, no structure, no signs, and a large inoperative loud speaker system. Disembarkation at Ushuaia, was held up because of bunkering on the wharf. Initially, we didn't have hot water in our cabin and a light bulb was out. The cover on one of the beds was torn. At Montevideo, we could disembark from about 7:15, we gather, from watching people go off. However, no announcement was made - so you had to guess. The excuse was that they didn't want to wake people up ( However, they can prevent the announcement from being made in the cabins - so this is another piece of deceit). We had several incorrect bar items on our account as did other travellers - so watch your bar bill like a hawk.Two items that the desk had reversed when I queried them, reappeared 2 days later, as new bar items. We were also charged for higher priced drinks than we had ordered, probably to maximise the gratuity. There were 4 of us and we had booked a table of 8 in the second dining in order to meet other people. This was checked with them several times. However, we were put on a table for 4. When we complained, we were dumped on a table of 10, on our own. The second sitting dining usually took 2.5 hours. Eventually, we requested a change to open seating, and the service, etc improved dramatically. The juice and coffee machines in the Ocean Cafe frequently, ran out. Read Less
12 Helpful Votes
Sail Date: January 2018
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we ... Read More
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we booked a veranda cabin, deck 8, in the Celebrity Infinity, for the Buenos Aires > Puerto Madryn > Ushuaia > Antartica (Paradise Bay and Elephant Island) > Falkland Island > Montevideo > Buenos Aires itinerary. It was a somewhat expensive itinerary if compared to other cruises in the region, so our expectations were high. We planned this trip for almost a year. The cruise left Buenos Aires on 21th Jan 2018. About a week before the departure date we received an email from Celebrity Cruises informing the Puerto Madryn stop was canceled. Copy and pasting their own email message: "Due to a technical issue with the ship’s propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots. We assure you, there is no safety issue with the vessel; however, due to the speed reduction, we have to modify our itinerary. Some ports of call will have shortened visit times, while some will have more time. We also had to remove our visit to Puerto Madryn, Argentina from the itinerary. Due to the cancellation of this port of call, we are issuing each guest a refund in the amount equal to one day of your vacation." My wife and I planned to dive in Puerto Madryn with the sea lions. All our scuba gear was already packed to go and the dive package reserved at a local PADI agent. You can imagine our frustration... We embarked on the 21th as planned. About Celebrity Infinity, despite some review we read, it is not falling apart. It is indeed an old ship, somewhat worn out. Stained carpets, peeling paint, scratches here and there are visible, but we consider those minor things. I noticed, however, some other not so minor problems, like leaking plumbing in several places (that left wet spots on the carpets), air conditioning failures (that left some friends in internal rooms overheating), external doors hard to open/close, and massive temperature changes in the hot/cold water supplies. There were also some smaller annoyances in our stateroom, like loose tiles in the bathroom floor and leaks in the shower hoses. We usually ignore these small things, but as you see ahead, events stack up. About the food, it was nice and plentiful. All restaurants we went to were nice. Particularly I would say that some dish on the main dining room, Trelis, was somewhat small (especially the ones with expensive ingredients) and with unexpected component mixes, but this is a matter of taste. The buffet on Deck 11 always had food for any taste. About the entertaining, it was ok. Some shows were really nice while some other were somewhere below passable. The daily activities were plenty, somewhat focused on luxury activities (like art auctions, jewelry sales, Fabergé egg showcase and sales, liquor tastings, and so one). It perhaps makes sense for the overall target audience, mostly senior guests. One of the highlights of this cruise was the presentations from the destination experts. The presentations were really interesting and made de experience must more enjoyable and immersive. The presentation themes included wildlife identification and behavior, destination highlights, geographic features, historical events and even a recent rescue mission to Antartica from the Argentinian navy. There was much effort to provide the same presentations in English and Spanish, so most people would benefit and enjoy all given information. It is also important to note the crew was always friendly and eager to help. Our stateroom attendant and some other personnel we had more contact with during the cruise were very professional and cordial. After few days on the sea, we reached Ushuaia. We visited Escondido/Fasano lake and the experience was really memorable. Since we did not stop at Puerto Madryn we were able to stay in Ushuaia for a few more hours. We headed to Antartica, our main and most anticipated destination. The weather was really good during our stay and the visibility was great. We had the luck to get some snow while entering Paradise Bay. It was quite a spectacle. It is really difficult to describe in words the beauty we saw. While it looks a desolated region, it is full of life. We could see whales, penguins, many different types of birds. The icebergs are also a show apart, featuring beautiful shapes, textures, and colors. We also stopped at Elephant Island, the second sightseeing place. After Elephant Island, when heading back to Falkland Island, a major storm formed in our way and the captain had to deviate our corse, missing Falkland port of call. His decision was the correct one due to the bad weather, however, no one was able to explain why the next port of call wasn't changed to Puerto Madryn. Apparently, the route would be even safer than going straight to Montevideo and, we had the time since Falkland stop was completely skipped. It was really strange and until now I got no answer from Celebrity guest relations about this. On the memo we received in our stateroom: "We would like to inform you that our call to Port Stanley, Falkland Islands, has been canceled, due to adverse weather and high winds. (...) Tomorrow, January 31th, the Celebrity Infinity will be at sea, since weather conditions and distance to alternative ports will not allow us to call an alternative port. In an effort to avoid the rough seas, we are traveling directly to Montevideo through an alternative route, as your safety is our top priority. We will be arriving in Montevideo at 6:00 am on February 3rd" We understood the situation and weather changes are a risk involved in all Cruises, however, this port miss and strange deviation from Puerto Madryn just stacked up on our frustration pile. We then faced many days at sea, finally arriving at Montevideo. It was a nice stop, however, I (and many other guests I spoke with) would rather stop in other ports then in Montevideo. Montevideo is really close to Buenos Aires and you can easily go by car, bus or even boat in a couple hours. Puerto Madryn and Falkland Island, on another hand, are much harder and expensive to get to. In the end, the trip left really good memories about Antartica sightseeing experience and a bitter taste for itinerary changes and other smaller annoyances. We felt only half of the trip was actually delivered since we could not stop at Puerto Madryn and Falkland Island. Looking in retrospect, if we could changes things, we would rather flight straight to Ushuaia and book a cruise on a smaller ship just to experience Antartica. Read Less
16 Helpful Votes
Sail Date: January 2018
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we ... Read More
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we arrived in Ushuaia seven hours after the scheduled time. All tours were rushed and by the time we finished the tour all shops and museums were closed for the day. It was our intention to visit this far away place thoroughly and experience the life here. Then we were supposed to circle Cape Horn, but the ship just went a little north then turned around. When we got to Elephant Bay the ship was not able to get close to the shore because it did not have enough force. We did not stop in Port Stanley because of the weather and our next stop, Port Madryn, was canceled. We were on board for 12 days out of the 14-day cruise. This ship was working with only one propeller for a long time. Celebrity was well aware of this problem yet it chose not to disclose it so as not give the passengers the right to cancel the trip without penalties. It is still sailing north and back to Antartica without any plans to stop to fix the problem. Read Less
Sail Date: January 2018
Celebrity is our favorite cruise line. We had sailed on Infinity before and love the size of the ship. We were in Aqua Class on Deck 11 Aft. Boarding was a breeze, there was a glitch coming from Santiago to San Antonio. We lost about 2 ... Read More
Celebrity is our favorite cruise line. We had sailed on Infinity before and love the size of the ship. We were in Aqua Class on Deck 11 Aft. Boarding was a breeze, there was a glitch coming from Santiago to San Antonio. We lost about 2 hours due to transportation issues with Celebrity. We had select dining which was great for our needs. Our favorite locations on the ship, solarium, Blu Restaurant, Martini Bar(go Johannes), Casino and the buffet for lunch . Our favorite excursions, the museum tours and Penguin tour with lunch at the beautiful lodge. Our last night we took the ship tour of Tango and Dinner, outstanding! One of our best excursions was the boat trip to see the Comerans and sea lions with a bus trip to Tiera Del Fuego. Very exciting! We have already booked another cruise on Celebrity Summit for New England and Canada in the fall. Read Less
1 Helpful Vote
Sail Date: December 2017
After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity. ... Read More
After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity. Positives: Our cabin was comfortable. Our stateroom attendant was fabulous. The concierge was amazing and never failed to come through for us, despite how crazy the requests were. Main room dining was decent and the waitstaff did a great job. The onboard orchestra was fabulous, and the singers and dancers were friendly and approachable. The officers were also easily accessible and approachable. The Celebrity Life activities were amazing. MickeyLive and the Naturalist always had informative presentations. The port reviews were factual and avoided the pitches of other cruise lines. The Future Cruise team was knowledgeable and helpful and you never had to wait. Negatives: Internet: We prepaid for the internet and our login code was supposed to be delivered to our stateroom. It was not and the tech staff in the iLounge was condescending and rude when we asked for it. The internet seemed to crash almost every morning. The free sites (e.g. Celebrity.com) worked, but the authentication server on the ship was down and prevented normal internet use. Photo Shop: We made the mistake of purchasing the cruise video. The quality was awful and fully 20% was taken up with videos of people having their boarding photos taken. It was a total waste of the DVD, let alone the money we spent. Guest Relations: There were endless lines at guest relations. The folks working there were either poorly trained or unempowered to solve problems. Usually they forwarded issues on to others rather than solving them. This made the service times extremely slow for routine requests. Onboard video channels were low resolution and grainy. The food in the buffet was uninspired and repetitive. Since we also recently completed a 31 day cruise on the Holland America Noordam, it made comparisons. In general we found that the food on Holland America was more varied. Everyone seemed to be genuinely friendly and helpful. In room comment cards were collected daily and issues were acted on immediately and followed up on. Despite being on a back to back, entertainment was not repeated. On the other hand, the port information sessions were sales pitches. You had to make an appointment with the future cruise consultant several days in advance and she was absolutely worse than useless except for handing out brochures. Read Less
2 Helpful Votes
Sail Date: December 2017
Advance notice for vegetarian Indian food notice was given & everyday same food served with different vegetables Hard to chew ROTI(Indian Bread) No variety in Indian food, on other hand non-veg had lots of variety to choose from. ... Read More
Advance notice for vegetarian Indian food notice was given & everyday same food served with different vegetables Hard to chew ROTI(Indian Bread) No variety in Indian food, on other hand non-veg had lots of variety to choose from. Cabin crew are very good and so are the Ocean view & dinning area crew members, were very goo. And so are the entertainment.. one shore excursion we took was very good. Ship is very clean. Only problem we had was the Indian vegetarian food choice, even soup of the day was made with beef or chicken broth. Mr. Mickey Live had a great show & explanation for all the port. Our Cabin attendant Mr.Jose was very kind & helpful Mr. Benson at Ocean view dinning are was very good, one time we ask for yogurt & when we went to eat next day a day after he remember to bring yogurt to our table. Mr. ASAP & his assistants were very very good in main dinning area Read Less
2 Helpful Votes
Sail Date: November 2017
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. ... Read More
The Infinity is a comfortable ship with a relaxing atmosphere. We didn't experience the status of the ship as being in need of an overhaul (as some other reviewers thought). The crossing of the canal was a bit of a disappointment. Good views of the proceedings were hard to get because of big masses (which of course was to be expected). Moreover the activities are that slow that it is not as impressive as expected. This experience was intensivied by the fact that we were very tired because of it had been impossible to sleep the night before due to very poor pary planning (see below). Dining with open seating worked wonderful: we never had to wait. The food was OK, but certainly using somewhat cheaper base materials then was the case a few years ago on another Celebrity ship. Much pasta's and only once a good steak (tournedos). Luckely lobster was still served 1 night. Production shows (3x) were great. However on quite a lot of nights there comedians were programmed as theatre entertainment, which are of no use for non native English speaking guests. It would be preferrable if more music or show type entertainment was programmed. The programming of day activities during sea days was not well directed at type of passengers (mainly retired seniors): primarely sports and dancing activities. The few lectures (which were very interesting and well attended) were all scheduled in the early morning, making it impossible to sleep a bit longer. Sometimes even 2 lectures in the same morning while during the afternoon no lectures were scheduled as well. A few classes were given on photo and movie editing. Unfortunately only directed at users of Apple products, which is not interesting for many guests. Afternoon lectures and movies in the theatre were badly missing. It would be nice if the afternoon tea would have been served in the Constellation Lounge, accompanied by e.g. the string duo. Such would have resulted in a much more festive atmosphere and a real attractive activity then serving it in the somewhat bare Ocienview Cafe. E.g. Oceania is organising the tea that way, one of the reasons they are considered as more luxureous. The planning of evening activities other then the theatre shows was pretty awkward, taking into account the demographic constitution of the passengers. There were quite a lot of parties with very loud music and games directed on a younger party crowd. We observed that on several occasions only a small minority of appx. 100 people attended these parties, consisting next to a few younger passengers for a considerable part of staff members and their families. Where the highlight of the cruise was the crossing of the Panama Canal, a Rock & Roll party was scheduled in the Grand Foyer for the night before (untill well after midnight). This in spite of the fact that it was advised to be up on deck by 6 in the morning. By consequence it was absolutely impossible to sleep in the nearby staterooms, effectively ruining the experience of the canal crossing (too tired because of not sleeping). Complaints to the cruise director were rejected in a quite arrogant and rude way. A promise to discusse it the next day was not effectuated. A later complaint to the Hotel dircted resulted yet in an apology and the offer to change stateroom. Staterooms are pretty spacious and well equipped, with a modern feeling to it. Be aware that in the Grand Foyer sometimes very loud music is played untill after midnight, which makes staterooms nearby (specially on deck 6) less attractive. Service by the cabin stewards and in the restaurant was excellent. Although it is fairly common that bar prices on cruise ships are pretty high, we experienced the prices on the Infinity (compared to over 30 cruises made before) the most outrageously high. E.g. (including service fee) $ 6 for a cappucino and $14 for a coctail. We had 2 excursions from the ship (Antiqua + the Ebrera tour from Colon) which were organised well. Read Less
2 Helpful Votes
Sail Date: November 2017
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with ... Read More
This cruise was chosen to spend some valued time with good friends. This was the second time traveling through the Panama Canel . The first time it was with the Holland America Zuiderman. The family balcony on the Infinity was long with a small setting room in front of the bedroom which made the bedroom to be dark. The steward keep the room somewhat clean but he was always helpful when asked for anything. Two bottles of wine were given to us throughout the cruise which we didn't expect. I also had some a cosmetic procedures with Andrea and she was outstanding. The results were great. When ordering room service 3 separate times they forgot us. The ports were fun and interesting .The food was good everywhere on the ship. The free therapy spa pool was real plus for the ship. Overall the cruise was not bad. We never felt crowed...people were always spread out through out the ship. Read Less
Sail Date: October 2017
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a ... Read More
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a friendly greeting whether they were on task or in passing. Stateroom attendant Chico was outstanding. The buffet offered a wide selection of very good offerings. The MDR was always very good. Delicious food well presented. Waiter Artika and asst waiter Imam very competent and efficient, and a lot of fun. Weather was acceptable most of trip. Could have used a bit more sunshine through the canal, will have to talk to Celebrity about that next time. Entertainment throughout the entire cruise was excellent, whether provided by headliners or staff singers, dancers, or orchestra. My biggest disappointment is with the sound board in the main theatre. Most performances were simply too loud, out of balance, and way too much echo/reverb. Not all programs are Rock concerts! A major rethink on the usage of the sound board is needed. This did not prevent us from seeing all shows, and certainly did not detract from our enjoyment of the entire trip. Hopefully we will be able to do it again! Read Less
6 Helpful Votes
Sail Date: October 2017
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” ... Read More
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” cruise starting on October 1. We've also posted our review for the first one and some of those comments are repeated here. We very much enjoyed this cruise as the very good food and great service from your staff and crew members continues to be top notch. We are also happy to now be “Elite Plus” with the additional perks like the 240 minutes of internet and even more laundry options. We continued our stay in Cabin 3104 which was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. That approach is perfect for us. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Melissa was also accommodating. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Cruise Director Luigi and Activities Manager Nacho were OK, but nothing special. After a few nights, we got a little tired of Luigi’s introductions at every show requesting the increasing tens of thousands of “holas”. They seemed more suited to a different cruise line as other CDs and AMs on Celebrity have been classier. Others seemed to like them so it's just a matter of personal taste. We had been in “Select Dining” during the first cruise. We appreciate that Celebrity has many tables for two for that option, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we switched to a table for two at “Early Fixed” at the 6:00 time for this one and our private table worked out much better. The food and service in the “Trellis” MDR continued to be excellent. Our waiter, Mega, and her assistant, Anthony, did a great job quickly taking care of us each and every evening. Our sommelier, Mercy, provided helpful advice for our wine choices. Rodman always had our bottled water ready for us at our table. So, we were very happy to have the same group of servers rather than being at different tables with different servers each night with “Select Dining”. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We particularly liked the Indian/Asian selections and fish and chips. We also enjoyed the hot/cold drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous was particularly helpful and made the best Grasshoppers we’d ever had. Adi Putra and Willie provided excellent service in the casino, Constellation Sky Lounge and other venues. We were pleasantly surprised that the Classic Beverage Package was now allowing up to $9 for beer, wine and liquor drinks. In the past, the beer offerings under $6 were mostly lagers and lighter brews so it was nice to be able to have Guinness, Boddingtons, Sam Adams and other more robust options. The downside was that Bailey’s, Amaretto, Frangelico and most other liquors are now priced at $10 which seemed a little petty. We spoke to the Beverage Manager about that on the first cruise. Sorry I don’t know his name, but it was not Anti from the second cruise who is very personable. He was a bit abrupt when we asked him about that saying “it’s been like that for months”. He didn’t bother to explain that you can now pay the difference if it’s over $9 as we’ve done when we’ve had the Premium Package. We didn’t find that out until much later in the second cruise when one of the servers, Rodman, told us about it. Another odd twist was that you can’t get cans of soda even though some venues open a can in front of you and pour it into a glass. We suspect that it’s a cost-saving measure, but we’re not sure what this change really accomplishes for such an inconvenience to your guests. Unfortunately, this sort of thing contributes to people’s perception that Celebrity is “nickel and diming” them. That’s certainly not the image that they’d like to present so we hope that they reconsider this policy for future cruises. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. We often joke with other guests who feel the same way that we need to keep “Evening Chic” alive! All three production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge. The entire cast kept up the high level of energy for a very long time, even though the waves were high and the ship was rocking. We saw it during the first cruise and both times it was the very best of that type of event on all of our cruises. This was the final cruise of that cast's contract so they will all be new on the subsequent cruises. The “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. Among the guest entertainers, we particularly liked Hard Day’s Night (Beatles tribute) and Mike Price (“Rock Star Juggler”). We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now that their keyboard player is back with them. The singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. Mr. H often played the piano with them on some songs. The last night of the cruise, someone requested that Bryan’s band play “Blurred Lines”. They said that they don’t do that one, but members of Take 5 know it so they joined them on stage and played that song. It was nice to see them and the audience really enjoying their collaboration. We hope that Celebrity keeps both bands under contract for as long as they can. We’ll just miss Take 5 on the “Constellation” by a few weeks as we’re on a B2B2B starting in November and ending just before Christmas while the band will start in January. We asked Bryan if they had booked their next gig with Celebrity and they are very interested in the “Eclipse” next spring in Europe. We are doing a B2B2B2B starting in May so we are really hoped that they can get that itinerary as it would be great to see them there for 42 nights. We hope that Celebrity can keep them both! We always appreciate the live orchestra as that really separates Celebrity from other cruise lines. The solo performers, duos and string players are also a nice change from the usual music on other lines. About the only complaint that we’d have is that DJ Annet always had the volume in the Constellation Lounge cranked up to ‘11’ like “Spinal Tap”. I play my music very loud at home, but we had to leave every time she was there (as did many others). I wished that I had my decibel meter with me to see how earsplitting it was! Since we were visiting countries in Central America, we did ship’s excursions in all of the ports to ensure that we’d make it back onboard on time. In Cabo San Lucas, we did “CSA2: Chileno Bay Deluxe Snorkeling” where we saw a decent amount of fish. In Puerto Vallarta, we did the “PVB4: Half Day Sailing and Sightseeing” cruise which went along the coast the Los Arcos and was very relaxing. We particularly enjoyed the “GQ14: Guatemala Highland, Panajachel and Lake Atitlan” excursion as we were able to see many volcanos and a lot of the countryside. In Puntarenas, Costa Rica, we did the “CR25: Pacific Train, Boat and Bus Adventure” and saw some interesting scenery, but also some desperately poor areas. In Colon, Panama we did “GCM4: Portobelo and Aqua Clara Locks” which gave us more information about the Panama Canal system and allowed us to see the new locks. We also got a glimpse of the very poor areas just beyond our dock. Finally in Columbia, we did the “CA09: Best of Cartagena” which provided a good overview of that city as we visited the Inquisition Palace and Saint Peter Claver’s Sanctuary plus quite a bit of walking through the streets. Even though it was very hot in some locations, these excursions were worth doing despite some discomfort. In our earlier review of the “Pacific Coastal” cruise, we noted that one area which could use some improvement was the B2B process and it’s worth repeating it for this cruise. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (only on the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we were not able to disembark until about 10:40 after everyone else was onshore. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. We also had some difficulty getting extra internet time to do our survey from the first cruise of our B2B. On other Celebrity ships, the IT staff added 30 minutes to our allotment which works well. This time, we had to check with IT and Guest Relations to get a code. After several days, we got the code, but it only worked for one of us. We finally got another code later on, but you couldn’t use it if you had minutes left without having IT disable that session, log back on using the code to use the new minutes and then re-enable the old one. With this approach, there’s a lot of time wasted by Celebrity’s staff and for the B2Bs. Next time, we’re hoping that these things can be dealt with more easily at the B2B meeting. Overall, we always have a great time on Celebrity and encourage our friends to try that line. After this Panama Canal cruise, we have twelve more booked with you in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity's welcoming hospitality and excellent service! Read Less
Sail Date: October 2017
The infinity is a great ship, very friendly staff, and meals are excellent. We did the Panama Canal from LA to Fort Lauderdale....fantastic. Never been on celebrity before, only cruised with Royal, your status from Royal transferred ... Read More
The infinity is a great ship, very friendly staff, and meals are excellent. We did the Panama Canal from LA to Fort Lauderdale....fantastic. Never been on celebrity before, only cruised with Royal, your status from Royal transferred across and you were treated like you cruised regular with them. All ports were Fantastic and the actual crossing of the Canal was out of this world, the shows in the evening were outstanding and one big plus was the size of the shower, plenty of room to swing a cat in there. If you are thinking of cruising the Panama Canal I highly recommend this cruise, I don’t think you could do better. The only negative I have is that embarkation was a long process in Fort Lauderdale, I think this was mainly to a lot of Europeans on board and everyone went through the same line, US citizens did not have a separate line, which would have speeded up the process. Otherwise no complaints. Read Less
1 Helpful Vote
Sail Date: October 2017
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. ... Read More
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. We very much enjoyed this cruise as the very good food and great service from the staff and crew members continues to be top notch. This was the first of our B2B cruises so we continued onboard on our way down the Mexican Riviera and through the Panama Canal. Cabin 3104 was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Our Captain’s Club Hostess, Paulina Ugalda, was very welcoming at the Elite and Elite Plus events. She also personally escorted us down to the tenders in all three ports. It was the most well done priority assistance we’ve ever had. It was great to see Assistant Chief Housekeeper, Gabriela, again who was so helpful when my wife fell ill on our B2B2B in Australia and New Zealand six months ago. We were able to chat with her several times and catch up on where she’s been and what’s she’s done since then. We also appreciated that we received a beautiful flower arrangement and a nice bottle of wine in our cabin from her. We were in “Select Dining” this time and were seated quickly each evening at a table for two. We appreciate that Celebrity has many of these tables, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we opted to switch to the fixed seating at 6:00 with a more private table on the second of our B2B cruises. The food in the “Trellis” MDR was excellent as usual. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We also enjoyed the drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous were particularly helpful and made the best Grasshoppers we’d ever had. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. The production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge and the entire cast kept up the high level of energy for a very long time. It was definitely the very best of that type of event on all of our cruises. On the final night, the “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now. Their female singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. We hope that Celebrity keeps both of them under contract for as long as they can. We did two ship’s excursions and four on our own. Santa Barbara: Rented a car to see the wine country, the SB Mission and the Reagan Center San Francisco (overnight) – First Day: Took my nephew and his girlfriend to dinner at the Crab House San Francisco – Second Day: Took ship’s SF03 excursion to Muir Woods and took ferry back from Sausalito on our own Monterey: Rented a convertible and drove around 17-Mile Drive and Carmel Catalina Island: Went to the Catalina Island Museum to see the Dale Chihuly glass exhibit and took a bus to Botanic Gardens Ensenada, Mexico: Took ship’s EN04 excursion to two wineries in Calafia Valley wine country One area which could use some improvement was the B2B process. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (for only the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were also given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we not able to disembark until everyone else did at about 10:40. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. Almost everything else on this cruise was great except one thing. While not a major problem or a “deal breaker”, we have been a bit disappointed at the recent trend of having more public areas unavailable to everyone. The Celebrity ships have very few inside venues for music and relaxation compared to other cruise lines. So, when one of them is taken out of circulation, the options are limited. We used to love to go to the piano bar in Michael’s Club (especially when Perry Grant was still with Celebrity and packed it every night), but it’s been “privatized” for many years. We’ve also seen “Private Parties” in “Quasar” on the “Solstice” class ships and in the “Constellation” type Sky Lounges on the “Millennium” class ships. On one of our cruises last year, Park West took control of the Sky Lounge for several days for private art sales. The most recent example was the Latina/o “Private Party” from 10:00 – 12:00 on the final night of this cruise which meant that most guests couldn’t enjoy that area as they had on other nights. We are well aware that Celebrity celebrates the diversity of their crew and their guests so segregating and/or excluding groups seems to be counter to that goal. We appreciate the “Elite” cocktail hours in the upper lounge, but not at the expense of access for others. In some cases, the guests who are not yet at “Elite” have been excluded from taking in the view, particularly during sail-aways. The exception was when we were on the “Infinity” for a B2B in South America and Antarctica in 2015 where we were pleased to see that there were areas roped off from the “Elite” section so everyone had a chance to see the scenery. We would certainly endorse sharing that lounge and all other venue as often as possible on every cruise. Overall, we always have a great time on Celebrity. After the Panama Canal, we have twelve more cruises booked in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity’s welcoming hospitality and excellent service! Read Less
1 Helpful Vote
Sail Date: September 2017
Wanting to stay stateside, this itinerary seems perfect. And it was! Infinity is an older ship, showing her age here and there, but she's well cared for and a nice size. Pre-cruise hotel was the Doubletree San Pedro - free ... Read More
Wanting to stay stateside, this itinerary seems perfect. And it was! Infinity is an older ship, showing her age here and there, but she's well cared for and a nice size. Pre-cruise hotel was the Doubletree San Pedro - free shuttle, right on a marina, great views and staff. We were in Aqua for the first time and loved Blu. I understand it's not for everyone, but we loved the exceptional service and relaxed feel. (much quieter the Main Dining room) but not stuffy at all. The entertainment and activities were not up to what we are used to from Celebrity. Shows we didn't care for seemed very well received. It may be just a matter of taste. Service was topnotch everywhere on-board, with the glaring exception of our room steward. He wasn't awful, just barely adequate. Friends we traveled with had an excellent steward, so who knows.... Ports: Santa Barbara - we took an UN-air conditioned bus to Solvang, which turned a nice ride into an uncomfortable mess. I would stay in Santa Barbara and visit town and wonder why we can't live there. (it's pretty nice) San Francisco - overnight - what can you say, one of my favorite places. We took an excursion to Muir Woods, a place of natural beauty that should bring a lump to your throat. Our tour guide,Suzy, a SF native was terrific, funny , knowledgeable, and with an excellent signing voice. Monterrey - took an excursion to Carmel, one could easily spend several hours strolling it's streets. The 17 mile drive - More perfect vistas. Catalina - Never been before, a wonderful surprise. Rent a golf cart, take your time and enjoy. Another place I wish I could live! Ensenada - A mandatory non-US stop. We just strolled around and had a very vice day. Exceeded our low-expectations. Did I mention the weather?? Obviously out of our control, but it was spectacular. perfect in every port, even a bit of fog one day for variety. We enjoyed ourselves and will continue to sail Celebrity. I think we may prefer the solstice class ships, only because their design and technology have evolved. You lose just a bit of the intimacy, but hey, everything's a trade-off. Read Less
2 Helpful Votes
Sail Date: September 2017
The ship is starting to get old. Some of the chairs in the Oceanview Grill Buffet are worn and legs wobbly. Crews were varnishing wooden areas near the pool and stairways trying to keep the ship upgraded which was good. The staff onboard ... Read More
The ship is starting to get old. Some of the chairs in the Oceanview Grill Buffet are worn and legs wobbly. Crews were varnishing wooden areas near the pool and stairways trying to keep the ship upgraded which was good. The staff onboard is fabulous. They just want you to be happy and enjoy yourself and try their best to make sure you do. Entertainment in the Theatre is very good, but always too loud. They use live bands rather than pre-recorded music which is very nice. Sound technician needs to tone it down as the singers can sometimes sound like they are screaming. Trivia games are fun and dancing at the pool. Great cruise director (Luigi from Dom.Republic) makes the activities lots of fun. Cabins are spacious and well kept. Amenities are nice and cabin attendants are friendly and helpful. Dining rooms are very good. Lots of tables for 2 or more if you need them. Went on the cruise two weeks in a row (back to back) and enjoyed it both times. Read Less
2 Helpful Votes
Sail Date: September 2017
I choose this cruise because of the itinerary but was a little disappointed as the excursion seemed to offer the same things at every port. As usual the ships excursions were expensive compare to some offered at the port. There were only ... Read More
I choose this cruise because of the itinerary but was a little disappointed as the excursion seemed to offer the same things at every port. As usual the ships excursions were expensive compare to some offered at the port. There were only 3 ports of call and we did not arrive at two of them until late afternoon and although the ship sailed later we spent a lot of time sailing rather than exploring. I would not repeat this cruise but it satisfied my desire to see some of Alaska. The ship is older than some of the Celebrity ships I have sailed on previously but found it to be friendly and would recommend it to others. There was a good choice of food in the buffet at all times but found meals in the MDR ok but nothing special.....again that could be just down to my personal tastes. There was a lot of mashed potatoes! Not my favourite. However the steaks were always cooked to my satisfaction.I enjoy being showed to a table and being served my meal. The buffet can be very challenging on times so needless to say I ate mainly in the MDR. I found the waiters friendly throughout the ship and do find them very patient with rude cruisers.The troupe of performers in the theatre were excellent although some of entertainment around the ship, in my opinion, wasn't the best. Read Less
6 Helpful Votes
Sail Date: September 2017
BACKGROUND: One year ago we tried Celebrity for the first time (Solstice, 7N Seattle to AK RT) based on its reputation for its food and luxurious accommodations. Because one of us needed to rent a mobiiity scooter (pending hip surgery) we ... Read More
BACKGROUND: One year ago we tried Celebrity for the first time (Solstice, 7N Seattle to AK RT) based on its reputation for its food and luxurious accommodations. Because one of us needed to rent a mobiiity scooter (pending hip surgery) we opted for a somewhat larger cabin and switched from a standard balcony to a Sky Suite. The extra space was ideal for parking the contraption. Our adjacent neighbors acquainted us with the perks we were now entitled to as suite guests. They had a fondness for the suites-only Luminae Restaurant, so we joined them often and became mesmerized with this dining destination (complementary $). The food in there is at least equal or better than the specialty restaurants, and with tripled attention from servers. We were sold. So, we booked another Celebrity cruise, the Infinity (Vancouver, 7N to AK RT) for Sept 3, 2017. This time we booked a Celebrity Suite. Three days before the cruise, Celebrity phoned us to offer an upgrade to a Royal Suite for a reasonable extra charge, and we took it. PRE-CRUISE IN VANCOUVER: We spent two nights pre-cruise at the Pan Pacific Hotel, located on top of the Vancouver cruise terminal. Talk about convenience! Fabulous accommodations. Our room had a balcony overlooking the ships coming and going, along with dozens of float planes, copters and other vessels that kept our rapt attention. One perk (of many) - the hotel porters delivered our check-in luggage to the ship on embarcation day. We handed them over and we didn't see them until that afternoon in our cabin. Five stars to the Pan Pacific! THE SHIP: The Infinity is among the fleet's older boats, built after 2000, but refurbished to the Solstice quality level in 2015. Similarities to the Solstice are abundant and lovely. Being 91,000 tons (mid-sized), the ship felt large, but required less hiking for our old bones. Nice. Amenities were superb, the conditions of the carpets and furniture were pristine. DINING: We stuck with the Luminae mostly, but did adventure to Qsine for a "crab shack" dinner special that was delightful. In the Tuscany Grill we did their Captain's tasting menu with numerous wines paired to the many different foods laid before us. This compared somewhat with the version that we enjoyed on the Carnival Pride last year, but I'd give a slight edge to Carnival for presentation. Infinity's buffet was fine; we ate lunch in there twice. Their well-hidden Pasta/Pizza bar at the stern was impressive. We chose one of their semi-cooked pastas that was cooked further, while our custom ordered sauce and garlic/veggie/meat bits were heated in a skillet. They were artfully combined and we enjoyed that lunch al fresco. ENTERTAINMENT: we did very little in this regard, opting for the bars and balcony comforts. Much of the stage performances were shown on the stateroom flat-screens. SERVICE: Our Royal Suite came with a butler. A friendly, knowledgeable fellow, he jumped for any needs we had and suggested activities or food & beverages. We miss this level of attention back in the "real world!" PORTS: a ginormous shout-out for the whale and wildlife sighting excursion that we enjoyed at the Icy Strait stop. The guide said we'd gotten lucky, as a group of eight humpback whales cooperated to use a technique creating "bubble net feeding." One or more whales would dive low, blow a 30' wide circle of bubbles that rose. Schools of herring above would become tricked into congregating within this cylinder of bubbles. While they were packed together, the whales would simultaneously swim vertically within the bubble, and strain thousands of fish into their jaws. Their mouths would fill up like a Pelican. This presentation recurresd every 8-10 minutes for over an hour! Mind you, this was happening within 200' of our boat! Everyone got plenty of pictures; lots of oohs, aahs and wows! We cannot say enough about the Hubbard Glacier. This thing is gigantic: 6 miles wide, 400 feet tall, and 76 miles long, starting back in the Yukon. The ship gets in fairly close, but at a safe distance. We saw two calvings with large flumes of splashing sea, and heard the rumbling of maybe 20 more that we didn't spot. Alaska and Canada are special for cruising. The beautiful enormous mountains, fjords, glaciers cannot be matched in the Caribbean or Med. Did I mention the Martini Bar? That too was a worthy attraction for us. Two of our 5 booked future cruises are on Celebrity. Read Less
6 Helpful Votes
Sail Date: August 2017
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that ... Read More
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that took care of our rooms and he did a wonderful job and was also very kind and helpful. Finally, the Brian James band was absolutely fantastic. We loved listening to them every night. They were very kind, personable and great musicians. The amount of songs they knew was astounding and they did an excellent job of interacting with the people watching. Also I really appreciated the variety of music they played. Wll done Bryan James Band! Also, it is important to note that Aliandero was very funny and we enjoyed him acting as the host for the week! Thank you very much everyone it was a very pleasant experience. Read Less
2 Helpful Votes
Sail Date: August 2017
We had never been to Alaska before. We choose the Celebrity Infinity because of the ship had really good reviews. The ship looks very old and dated. The decor is in need of updating. Good Points: Lots of storage inside cabin ... Read More
We had never been to Alaska before. We choose the Celebrity Infinity because of the ship had really good reviews. The ship looks very old and dated. The decor is in need of updating. Good Points: Lots of storage inside cabin Very Clean Great entertainment ( The shows were excellent and the live music was good) Great Itinerary Great view of Hubbard Glacier Excellent waiter in Trellis dining room Food in Qsine was average but very expensive Embarkation and Disembarkation went very smoothly Cons: Rude Staff throughout the entire ship. Never saw our room steward. we had to call every day for ice Food was often cold, tasteless, and undercooked The layout of the ship was very unusual. There was a large staircase in the main foyer. There was often live music in this area. No place to sit or dance. Really odd. The weather was terrible so many outdoor activities could not take place. There were no other activities available. Read Less
3 Helpful Votes
Sail Date: August 2017
The sailing date was what we wanted and the ports we wanted as well as the Hubbard Glacier. The port of Vancouver was where we wanted to depart from, the price with the extra's were within our budget. There were myself, my two ... Read More
The sailing date was what we wanted and the ports we wanted as well as the Hubbard Glacier. The port of Vancouver was where we wanted to depart from, the price with the extra's were within our budget. There were myself, my two sisters and our husbands on this cruise. One of my sisters and her husband have sailed with Celebrity 13 or 14 times and had only good things to say about the Cruise Line. This was my the 3rd trip to Alaska for my husband and I but the first for my sisters and brother in laws. Although the weather wasn't exactly the best it didn't keep us from having a good time. The dining room staff was wonderful and deserve much of the credit for the enjoyment we had. A great big thank you to Marika, our head waiter and his assistant waiter Kaspianta, Also Subert the wine sommilier and Sanjeeb the beer sommilier. The entertainment was also very enjoyable Take Five houseband was consistently good. The afternoon impersonator put on a good show. But the nightly entertain in the Celebrity Theatre was outstanding. The Stars of Celebrity were lively and kept us entertained during each of their shows. But the highlight was the Due Destiny on the final evening. It didn't matter what language you speak the music and movement transcended the barriers and the love story shone through. Read Less
11 Helpful Votes
Sail Date: July 2017
Auburndale Cruisers A Great Cruise to Alaska on Celebrity’s Infinity, July 30th to August 6th, 2017 SUMMARY: This was an especially good cruise, one of our best. Celebrity does it right with a relaxed atmosphere; good service, ... Read More
Auburndale Cruisers A Great Cruise to Alaska on Celebrity’s Infinity, July 30th to August 6th, 2017 SUMMARY: This was an especially good cruise, one of our best. Celebrity does it right with a relaxed atmosphere; good service, dining and entertainment. We were a party of two, my wife and I, both senior citizens. This was our twenty eighth cruise since 2001 so we consider ourselves experienced and savvy cruisers. This was our fourth cruise with Celebrity having sailed to Bermuda on the Summit in 2015 and 2016 and the Silhouette to the Caribbean in its inaugural season of 2012. We’ve also cruised on Holland America, Norwegian, Princess and Royal Caribbean lines. We had booked the cruise as Concierge Class passengers and as such received amenities including daily fresh fruit and canapes in our stateroom, a sizable on-board spending credit, gratuities included and various complimentary shipboard events. EMBARKATION: We had previously arrived by plane from New York City and toured Vancouver, BC several days ahead of the cruise. We then arrived by limo at the cruise terminal in Vancouver, were checked-in and boarded at about 1:00 pm. Concierge Class passengers were treated to a welcome-aboard luncheon in the main dining room. Our stateroom was ready following lunch and our luggage followed shortly thereafter. The stateroom attendant introduced himself in a very pleasant manner and was very informative. Following the mandatory safety drill we set sail for Alaska’s inside passage and Sitka, our first port-of-call. THE INFINITY: The Infinity is an older ship, in service since 2001and refurbished in 2011. Her gross tonnage is 91,000. It’s 965 ft. in length and 106 ft. at the beam. She carries 2,170 passengers and a crew of 999. Top speed is 24 knots. The infinity presently sails to Alaska in the summer and South America in the winter. The ship was spotless inside and showed very little evidence of wear and tear. However, on the outside, especially at the balcony-- there was evidence of rust and –painted-over rust not normally seen on cruise ships. We did not consider this a serious problem. There was a large amount of public space with a lot of comfortable seating available. Prominent locations included the pool deck with two pools and several hot tubs, a solarium with a heated shallow pool and small buffet, several restaurants which will be described later, a large boutique area, casino, gym, rooftop terrace and sports deck. The public rest rooms were maintained spotlessly and featured cut fresh flowers and cloth hand towels. Sailing was extremely smooth. Celebrity offers two optional, extra-cost, passenger classes; Aqua and Concierge. As advertised: Aqua Class cabins add spa-themed perks and amenities to the standard balcony cabin experience. The rooms are each enhanced with a fancy spa shower, plush bathrobes and slippers, an aromatherapy diffuser, pillow menu and extra toiletries (shower gel, lip balm and facial spray). Passengers can take advantage of a spa concierge who can reserve spa treatments, as well as complimentary tea, an expanded room service menu, some wellness programming on your in-cabin TV and free passes to the spa's thermal suite (Persian Garden) and relaxation room. Plus, Aqua Class passengers can dine for free in Blu, an exclusive dining venue featuring light fare, for breakfast and dinner Concierge Class passengers receive priority seating at on-board restaurants and access to a special lounge on embarkation day, where they can wait in comfort to board the ship. In-room amenities include a welcome bottle of sparkling wine (which we did not receive), pillow menu, afternoon canapes, daily fresh fruit, special toiletries, an upgraded spa shower head and use of binoculars and a golf umbrella. These balcony cabins are often located in more desirable locations on the ship (upper decks, often mid-ship) than the standard balconies. Despite the name, Concierge Class passengers also have access to a personal concierge. STATEROOM: Our stateroom was located on Deck 8. The room was about the same size as what we were used to on other ships. There was sufficient closet and drawer space. A king size bed, flat screen TV, mini-bar, wall safe and hair dryer were provided. The bathroom was the smallest we’ve ever had but had a good shower. The housekeeping staff was friendly, efficient and timely, quickly adjusting their duties to our schedule. For our upcoming wedding anniversary the concierge presented us with roses and a cake and the stateroom attendant followed with kissing towel swans. DINING: Complimentary (no charge) venues: • Trellis Restaurant • Oceanview Café • Pool Grill • Spa Café • Luminae • Blu – Aqua Class only Specialty (extra charge applies) • Qsine • Tuscan Grille The Trellis Restaurant, situated on decks 4 and 5, and the Oceanview were the two main complimentary restaurants. The Trellis featured a standard dinner menu and also a special dinner menu each day. Breakfast and lunch were served there daily. The food was very well prepared, tasty and portions were adequate. We never had to ask for seconds. We rated the food as very good to excellent depending upon the menu. The room however, holding more than a thousand diners, was crowded and the tables, especially those for two, were very close together. In spite of the conditions, the service was courteous, friendly and efficient. We did not make reservations but were usually seated at our desired dining time immediately or within fifteen to twenty minutes. The Oceanview buffet style restaurant was situated on Deck 10 aft of the pool area. It extended to a small outdoor section. It was available for breakfast, lunch, dinner and in between. Except for early morning and afternoon “coffee and”, we did not dine there. Coffee, tea and juices were available there twenty four hours a day. There was also the Pool Grill featuring hamburgers, franks and sides outdoors on the pool deck. We dined in the specialty venue Tuscany Grille twice. Tuscan featured a primarily Italian menu; homemade pastas, pizza, fish, chicken fish and steaks. The food and service were very good to excellent. We also had a special Alaskan king crab luncheon which was simply amazing. The Tuscan wait staff also presented a cake and sang “Happy Wedding Anniversary” to us. Entertainment: On our recent cruises we have essentially ignored the evening shows, having seen most of them or similar shows several times. However, we did attend several of the shows and were pleasantly surprised by the quality of the productions, especially by the Infinity troupe. A female singer Karen Grainger who impersonated other popular female singers was well received and gave a second performance. We didn’t participate in any of the poolside, evening or parlor games. Shore Excursions: In general, the shore excursions were quite pricey. We did however book excursions in Sitka and Juneau. The Juneau excursion included a trip to the Mendenhall glacier and waterfall, truly beautiful and amazing sights. The Sitka excursion included an injured raptor hospital and rehab site, a performance by Sitka Native American children and a national park. We were able to view the Hubbard glacier from the ship which drew as safely close to it as possible. DISEMBARKATION: Since we had a late evening (red-eye) flight home on disembarkation day we stayed as long as possible on the ship. We then stored our luggage at a nearby hotel and toured the local Vancouver area until leaving for the airport. WHAT WE LIKED AND LOVED: We loved the relaxed atmosphere. We liked and loved the food and service. WHAT WE DIDN’T LIKE: There wasn’t much we didn’t like, and the little that we didn’t like is hardly worth mentioning here. RECOMMENDATIONS We highly recommend the Infinity for the Alaska cruise. We also recommend visiting Vancouver prior to, or after the cruise, or both. Maria N. & Marco J. Caputo Any questions? Email us at mcaputo23@nyc.rr.com Submitted to Cruise Critic, Read Less
4 Helpful Votes
Sail Date: June 2017
In fact, our group trip (47 people) started on June 15 with a day in Victoria and then two days, June 16 and 17 in Vancouver. Embarkation on 18 June. June 15 - Day-3. Take off at 8:00 am, arrive Vancouver at 10:00 am local time, ... Read More
In fact, our group trip (47 people) started on June 15 with a day in Victoria and then two days, June 16 and 17 in Vancouver. Embarkation on 18 June. June 15 - Day-3. Take off at 8:00 am, arrive Vancouver at 10:00 am local time, transfer by luxury bus, comfortable, to take the ferry to Victoria on Vancouver Island, a journey of nearly 1:30. It's not nice, 14-15 degrees; rain and thick fog during much of the crossing. We take a small dinner at the ship's self-serve restaurant; while it is not cheap, at least, variety and quality are there; we begin to fraternize a little more with our compatriots of the group, We take a seat on the bus, and we go to meet our local French-speaking guide, a friendly resident of Victoria for over 40 years, for a pleasant city tour but punctuated by showers ... Transfer to our hotel and freestyle evening. June 16 - Day-2 Disastrous breakfast at the hotel, then lead to the visit of Butchart Gardens. The place is beautiful, huge, but the hour and a half we were allocated was not enough, we had to go back to the bus before we saw it all (this is one of the constraints of traveling in group). Return to Vancouver aboard a newer ferry, probably a little bigger, including a buffet restaurant. Partly cloudy, allowing us to take some nice pictures. Transfer to our hotel for 2 nights. Free walks around, and Canada Place, the cruise terminal, are 1.5 km, a walk of about 20 minutes. We will see before the arrival of ours, several ships docked including the Holland America Niew Amsterdam, the Star Princess and the Crystal Serenity. We stop for a short supper on our own, at the nearby Food Court - Waterfront Center, a diversified and reasonably priced food fair. June 17 - Day-1 Breakfast at the hotel, a well-stocked and quality buffet this time ... We meet for our city tour our local guide, knowledgeable... and installed on the outskirts of Vancouver ... In the city center a lot of construction of business towers and condos, which seems to cost a lot ... I am pleased withthe architectural beauty of these buildings, neighboring older ones. Stopping at Stanley Park, well laid out and quite busy, there are some totems to see. Stop at Granville Island, there is also a lack of time, but I could still see the famous floating houses. After the city tour, free time for quiet walks, a little shopping, etc. It crawls from everywhere despite the weather not so clement. Then we think and anticipate our embarkment the next day... June 18th - Day 1 - Embarkation. Heavy breakfast at the hotel, bus to the cruise terminal ... Cloudy with showers. You may be on a Sunday, but there is an important traffic, since at the port there are several ships to fill ... But hey, finally it's embarkation. In the process at the terminal we go through the US customs. Once on board, little sparkling wine, and with the Today "Early Edition" in hand, the group disperses to go on each own and for a quick lunch ... This time, my experience makes me avoid the Oceanview Café, too busy, we go to the Spa Café, adjacent to the indoor pool, for a good healthy lunch, it's very small but there is hardly anyone! A short reconnaissance tour of the ship, it reminds us of the Constellation that we sailed 6 years ago, and despite the renovations, we noticed everywhere several elements betraying its 16 years of age. A little later we go to see if our cabin is ready (balcony cat 2B, bridge 8); smaller than on Solstice class ships, there are also signs of wear, including on furniture and especially in the bathroom. The small shower has a curtain, the caulking is stained with several blackish molds, the grout of the ceramic looks dirty and I will learn later from our stateroom steward that it had been redone with epoxy grout (tiles were obviously not cleaned rapidly) ... There is a clothesline in the shower, it's quite weird to see this... After having changed clothing, we go to the Muster Drill scheduled at 15:30, then to the bridge 11 to attend the departure at 16:30 .... Despite the sullen weather, feverishness is palpable. Unlike the majority of the group, my wife and I chose the 'Select Dining' so we could go for supper at our leisure between 5.30pm and 9:00pm (same schedule for the entire cruise). Even if we were invited to book, without reservation, between 5.30pm and 6pm, we never waited more than 2-3 minutes ... While there was often a good line on the side with reservation. Celebrity Showtime: Lou Gazzara, versatile vocalist, a beautiful repertoire and a great presence on stage. June 19 - Day 2 - At Sea (Inside Passage) It's not complicated, we did not see much of the famous inside passage, given the weather (low clouds, rain, etc). On the other hand, there was the conference "Beyond the Podium - MickeyLive", Mickey being a great lecturer, knowledgeable and visibly at ease with audiovisual technology. The rest of the day, nothing special. Celebrity Showtime - Boogie Wonderland, a musical revue focusing on the 70s. Quite good. Tonight we set watches 1 hour back.. June 20th - Day 3 - Sitka AK Arrival at 10:00 am, cloudy weather but it will not rain much, eventually. Celebrity Excursion (SI14), which combines the historical and cultural aspects of the city (historical park, Tlingit culture, Naa Kahidi dance) and a visit to the Raptor center. Interesting but the schedule was a bit tight, we had to shorten the visit to some places (eg, since the dance show was good but redundant, it could have been shorter). Tonight, no show for us: a certain Bengt Washburn, standup comedy ... No interest for us.. June 21 - Day 4 - Hubbard Glacier (navigation) Exceptionally we were given access to the front of the ship (level bridge 6) to admire the landscape, the view is different from what we have decks 11 or 12. Outdoor temperature about 8-9 Celcius degrees. I must say that I felt "at the end of the world" ... I imagine that those who have already cruised in Antarctica may think I am impressionable ... We were disappointed that the ship had not approached the glacier, - was there a good reason? And the dull weather did not help for taking good quality pictures. Celebrity Showtime: «Star Factory», lively, beautiful musical and acrobatic performances, beautiful costumes, etc. June 22 - Day 5 - Juneau AK Excursion Celebrity (JU33): Basically, the visit of the Mendenhall Glacier and its visitor Center, views of the surroundings with beautiful photo opportunities and interesting little film where I learned about the glaciers; then we go to the "Gold Creek Salmon Bake" for a picnic buffet in a nice environment to savor wood fire grilled wild Alaskan salmon, a delight! (There is also grilled chicken). In accompaniment, various salads, potatoes, etc, and delicious "Chilkoot" beans! Chansonnier on site for musical atmosphere. A beautiful outing. Our travel guide invited us to have a drink at the "Red Dog Saloon" (with floors covered with a good layer of sawdust, a tradition... Celebrity Showtime with Sean O'Shea, singer and talented impersonator, with energy and humor. June 23rd - Day 6 - Ketchikan AK Last of our 3 stops, arrived at 2:00PM, the small town is friendly and we can explore a good part by foot without problem. Excursion Celebrity (KE61): guided tour of historical sites including a park of totems, and lumberjack show. Celebrity Showtime: "Duo Destiny", Gonçalo and Kinga, a couple of acrobats frankly surprising. Tonight we set watches 1 hour forward. June 24 - Day 7 - At Sea (Inside Passage) This time the weather is on our side, we can observe the landscape and the temperature rises quickly, about 25 Celsius degrees (it will have made more than 28 degrees in Vancouver). Swimming and sunbathing for many passengers ... Celebrity Showtime: iBroadway, a colorful and typically American style show of recent and older hits. We do not put our luggage in the corridor tonight, we'll leave carrying them tomorrow morning. June 25 - Disembarkation The process is going well, both on board and in port. At the airport it's going bad, at the AC check-in counter it is very long for lack of open desks... Vancouver-Montreal flight without problem. Back home! Conclusion: although I have always appreciated Celebrity, we see that cuts have still been made. We still eat well but it is not the same ... For example, one lunchtime, exceptionally we went to the dining room and my dish really was not the way we could get of Celebrity (ground meat containing "crunchy", badly cooked peas and dubious appearance ...) I mentioned my disappointment to the waiter, who by his reply let me believe that I was not the only one to have told him. As far as the Oceanview Café is concerned, I prefer the island arrangement on Solstice class ships. On this itinerary there were many Asians and Indians on board, and every day, this is normal, a large part of the counters offered dishes from their countries ... While on the other hand other counters lacked variety. We have nothing against exotic foods but not every day ... The Infinity is a comfortable but dated vessel, the staff is benevolent but less visible, except during marketing operations, obviously ... It becomes harassing crew members trying to sell drinks or dining packages, etc. .... By the way, there is now only one stateroom steward, no more assistant. I also noticed a reduction in the Captain's Club benefits .... Now it's enough to make us ogle on other companies. Finally, depending on the circumstances, a group travel may prove to be interesting and advantageous; I think this time it was and we liked it... But the ship is disappointing. Read Less
15 Helpful Votes
Sail Date: June 2017
We went on this cruise with 20 family members for a 50th anniversary. As soon as we boarded we were constantly harassed by crew members trying to sell something. This was our 3rd cruise (first and last on Celebrity). The first 2 days ... Read More
We went on this cruise with 20 family members for a 50th anniversary. As soon as we boarded we were constantly harassed by crew members trying to sell something. This was our 3rd cruise (first and last on Celebrity). The first 2 days were the worse with hard sell pushes for drink/spa/dinning packages. After that we only saw the sell pitch when going to meals or watching their TV. The ship was dated, meals were average, we ate in the dinning room with our family for 3 nights, buffet the others and the last night in Qfine (it was amazing, but was also $45 extra). We sampled all the deserts and while they looked great, it was hit and miss, some not eatable, some good. The entertainment was good, but unless you were a big gambler or drinker, not allot else to do on the ship. We did 2 events planned on the ship. Pools, sauna and hot tubs were ok, but crowded. Allot of extra fees for spa equipment, classes, etc. My wife is hearing impaired and for some reason they have disabled the Closed Caption on their TVs. We went to customer service and asked about it, and they claimed their satellite didn't provide closed caption even on the major network channels. All over the ship there were signs for hearing impaired devices. When we asked at the customer service desk within 10 feet of one of these signs they were clueless. Most of the staff seemed to speak English but not understand the language. We finally got help in the theater with the hearing device. Made performances much better for my wife. We did 8 shore excursions, 7 were good. Zipline was great. We never saw bad weather, but the ship was constantly rocking. On our first Disney cruise we saw 20 foot waves and the boat never moved. When we were in port, I went to the "wave pool" and asked one of the crew to turn on the waves, he said we don't have a wave machine, it is just produced by nature :) It wasn't bad that it made you sick, but it was noticeable, I wonder how the ship would be in more than 3 foot waves. Read Less
3 Helpful Votes
Sail Date: June 2017
On our bucket list after retirement.. Our dining experience was incredible. We had Jorge and Kurdek ( table 202) our entire cruise for dining Staff more than accommodating. Evening entertainment well done. Our shore ... Read More
On our bucket list after retirement.. Our dining experience was incredible. We had Jorge and Kurdek ( table 202) our entire cruise for dining Staff more than accommodating. Evening entertainment well done. Our shore excursions we well organized and informative. We had the drink package with our fare, and be aware you will not be entitled to a drink over nine dollars and if you do decide to order that specialty drink it will be added to your bill with 18 percent gratuity. Went to open a bottle of Evian water in our suite and decided to read the tag... $5.50 plus 18 percent gratuity if opened.........Needless to say went to Oceanview Cafe on 10 and I am sure it tasted the same for less. Departure from ship well organized and worth the wait until the end. No searching for your luggage, Only a few rows to search.. Bon Voyage.... Read Less
3 Helpful Votes
Sail Date: May 2017
We took this cruise due to our desire to stay in the US and Canada (chronic medical issues). The itinerary was excellent (San Diego; Santa Barbara; Monterey; Astoria; Seattle; Nanaimo; Victoria; Vancouver). The crew were outstanding -- ... Read More
We took this cruise due to our desire to stay in the US and Canada (chronic medical issues). The itinerary was excellent (San Diego; Santa Barbara; Monterey; Astoria; Seattle; Nanaimo; Victoria; Vancouver). The crew were outstanding -- almost everyone made that "little extra effort" that made our time enjoyable. We did the open dining option for the first time and really enjoyed it. Our party of 4 was able to sit alone at a table of 4 for every dinner meal (as requested). Diversity of food selections (including vegetarian options) were very good; presentation was exceptional and quality was good. Other meals were mostly in the Ocean Grille buffet, which was also very good, although it seemed to get a bit monotonous by the end of an 11-day cruise. (I missed having any Mexican or Tex-Mex selections the entire cruise). Tip: if you want a kind of jelly other than strawberry or orange marmalade, go to the Trellis dining room for breakfast (blackberry and grape). Our party's cabins were typical concierge class cabins. One of us paid to have Aqua class and the relaxation room on the Infinity was a huge disappointment -- dark and damp and dank -- not at all like the photo on the Celebrity site. I would not bother again. Beds were comfy but awfully narrow if you are used to a king-sized bed. The room on the Ninth deck (9102) had frequent sewage smells, coming from the toilet and from the deck (outside). No other complaints about cabins. The concierge was outstanding. My husband forgot a prescription at home. We first checked with a nurse on board who checked to see if they stocked it on the boat (no); she was not very helpful. The concierge helped us call out doctor back in our home state and we were able to pick up a new prescription at the next port. The photographers seemed younger and more timid than the ones I have encountered on previous ships. They were not asking to take your photos all the time -- which may be good or bad depending on your point of view. We saw three evening shows -- we left the first one because the singing was horrible. The next two shows were entertainers who were not from the ship -- they were both g-rated and top quality (a magician who used mechanical items and a musical impersonator). Unlike past cruises, there was very little planned on board for people to do. Not sure if this was because it was a repositioning cruise, but it was a bit boring. Lots of library users! The average age on this particular cruise was at least 65. No kids, no teens and almost no one under age 50. Lots of canes, wheelchairs, oxygen, etc. Read Less
8 Helpful Votes
Sail Date: May 2017
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding ... Read More
This cruise catered to the retired folks so if you are retired and enjoy oldies music and a slower pace this cruise is for you!! My husband and I are in our early 40's and we took this cruise to celebrate our 20th wedding anniversary. We have done several other cruises and this one ranks near the bottom of our list. Felt very "nickeled and dimed" - everything extra came at a cost (ie. no iron in the room so had to pay for service to get clothes ironed, many of the classes they offered came at a cost). This was definitely unlike our previous cruise experiences. Entertainment was lacking in our opinion. Not enough variety in their shows and nothing to do in the evenings - lots of down time. The dancers/singers were terrible! Only two out of the 6 singers could actually sing! Our stateroom bathroom shower had a lot of mold and entire bathroom smelled badly (see attached pictures). The room steward did the best he could to help with the smell but we had to keep the bathroom door open at all times. My husband loves seafood and we avoided it the entire cruise because the fish tasted very fishy the couple of times we tried it. The food was otherwise good but not excellent. Had issue with getting an issue resolved at Guest Relations. We were supposed to get a refund on something and were told that it would be taken care of. Nobody got back to us. We went back to Guest Relations three different times and it took 4 days to get the issue resolved. When we insisted on speaking with the manager the issue was resolved in a few minutes! Overall, for the price we paid the overall quality of the cruise was definitely lacking!!! Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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