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3 Helpful Votes
Sail Date: July 2019
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day ... Read More
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day Adriatic cruise out of Venice, even though it was at the peak of the insane tourist season in Europe--the deal we got was just too good to pass up! Having heard that the Celebrity Infinity is soon to be renovated and somewhat "worn", I was a bit concerned, but should not have been. The decor, carpeting, lounges and bars were inviting and well-maintained, and we found nothing to grumble about in that regard. Embarkation in Venice was seamless, allowing us to board shortly after noon, and we were greeted with glasses of prosecco in the grand foyer. Lunch was being served and we had time to orient ourselves to the ship prior to the obligatory mustering drill. Our cabin, despite having been reserved last-minute and being interior, was more than adequate: plenty of hangers, closet space, drawers, and shelving in the room and in the bathroom, though I could always used more hooks. An umbrella was provided, which turned out to be handy the first two days of the cruise, during which it rained quite a bit. Robes were provided. We never received an ice bucket in the room, but never requested one, as we had the beverage package and no need to have drinks in the room. Our cabin steward was friendly and unobtrusive and quickly realized we are late to bed, late to rise sort of folks. Having booked last-minute, we did not have a set dining time, but rather open seating: we were willing nearly every evening to sit with others and were lucky enough to meet some very lively dinner companions from Ireland, Scotland, and Britain (?no other Americans were willing to meet others at dinner?). The food was very good across the board, so we had no reason to try any of the specialty restaurants. We ate every breakfast in the Oceanview Cafe/buffet and enjoyed the omelet and waffle station. We usually returned from port days to eat a bit of something there as well, but always had dinner in the dining room. Given that we were at different tables at different times each night, it was not possible to develop any relationship with our servers, but they were all competent and friendly across the board. Nightly entertainment was good but not necessarily great: the comedian was a bit spotty, especially on his second night, the ship's dancers and singers were good and entertaining, the acrobats that appeared twice were GREAT, the musicians in the lounges were very good, and "Monananda" (a singer and guitarist couple from LA) were fantastic. They had a CD on offer one evening when out at the Mast Bar, and we felt badly that we didn't purchase one, but who carries cash around on board? Our SeaPass card was all we needed to purchase things on the ship! The fitness area was large and had plenty of machines to get a workout, but I always wish there were more FREE classes/activities rather than the for-fee ones (what about Zumba?) The locker room had 3 showers, 3 toilets, lockers, sinks, towels, and a hair dryer, but no lotion. The sauna was rarely busy but one evening it was merely tepid and not inviting. We only went on one ship's excursion as we had never been in Montenegro and didn't know what to expect. The port of Kotor was also our only tendered port and we wanted to make sure that, being on a ship's excursion, we would get back to the ship in time no matter what. Our excursion from Kotor went to Budva, on the Adriatic coast, and the only disappointing thing about the day was that, on the way back, we were brought to a "leather showroom" and had to watch models show the wares and then spent ~20minutes in the showroom being asked if we were interested in buying anything . . . NO. The ship is well laid out. The pools were a bit small for the number of passengers on the ship and the hot weather, but it was great to have the interior (covered) thallasotherapy pools to decompress some of the adults, as this was a quieter area (usually), and would be usable in inclement or cool weather as well. The Rooftop terrace was a comfy area where outdoor movies were shown and where Moananda played one night. The Constellation Lounge was the main area for music and dancing in the evening. The Rendevous Lounge was where much of the trivia was held. The Martini Bar was always hopping when we passed by. Read Less
3 Helpful Votes
Sail Date: July 2019
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely ... Read More
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less
1 Helpful Vote
Sail Date: June 2019
This is my 7th cruise, 4th with celebrity, 1st on the infinity. We choose this cruise based on the itinerary and we truly loved all the ports. The ship had an overnight in Venice then set sail the next day. I actually liked this ... Read More
This is my 7th cruise, 4th with celebrity, 1st on the infinity. We choose this cruise based on the itinerary and we truly loved all the ports. The ship had an overnight in Venice then set sail the next day. I actually liked this because it gave us an opportunity to explore Venice at night and have an incredible dinner in Venice. I also didn’t feel rushed. Our other ports were Split Croatia, Kotor Montenegro, Corfu Greece, and Naples Italy. My favorites were Croatia were we hired a private guide by speed boat to take us to HVAR for the day and Corfu were we hired a private sail boat to take us sailing for day. Montenegro is nice, cute little town. We stayed on the boat in Naples as we have been there before. We did have aqua class which allowed us to dine in BLU, and I feel is totally worth it. It’s a more exclusive experience and the service and food are wonderful. I especially love the breakfast. The staff on the ship are always so amazing. I had an injury on the boat and the staff went out of their way to be helpful. My only note about this ship is that it is very dated ( but we knew that coming on). My understanding though is that it is getting a complete refurbishing sometime soon so that will take care of any minor issues. As usual I just recommend people to do their research on the ports and find things you really want to do. Just getting off at the ports and walking around gets very old and boring. Take some time to think outside the box and look into even hiring private companies. Lastly, make sure you make your speciality restaurant reservations well in advance. They are very good and worth the money but they always book up. I can’t tell you how many times I have heard passengers complaining on day one that all the speciality restaurants were booked up because the didn’t know to reserve in advance. You can also now make spa reservations in advance so consider that for a day at sea. Just remember you are on vacation, try not to nick pick at every little detail. Just enjoy the cruise, drinks and food. Read Less
3 Helpful Votes
Sail Date: April 2019
I choose this sailing just for a quick getaway with my hubby. This was my second time on this ship and the first for my husband. We were very surprised with the new terminal in Ft. Lauderdale very very nice and modern. The lunch options ... Read More
I choose this sailing just for a quick getaway with my hubby. This was my second time on this ship and the first for my husband. We were very surprised with the new terminal in Ft. Lauderdale very very nice and modern. The lunch options were good you have your pizza station, grill station in the back for meats, pasta station, other options and then salad. We decided not to go to the main dining room for dinner since it was such a short cruise and we just wanted to relax and not have to worry about getting all dressed up by a certain time and be rushed. The dinner wasn't the best in the buffet. The options were very limited and on some things I was a little disappointed but not a big deal. I guess I was okay with salads chicken and pizza. Of course in the main dining you have better options. The cakes on display were absolutely beautiful in the buffet. Unfortunately those were on display only. They do have a no sugar added section for deserts and you have several options which were not bad. I was very disappointed with the coffee shop because the deserts were always complimentary regardless if you need to purchase a drink or not. I was on this ship in November and it was free and now it's not. The breakfast at the Trellis was really good. The breakfast in the buffet was the usual stuff and as always the omelet station was super packed. We were very pleased with our inside cabin. Normally it would a real tiny cabin where we would easily run out of space but this cabin was really big and we got a corner cabin so it was even bigger. We loved it. Housekeeping was great they always do a great job, however my pillows did have boot marks on them and I couldn't find the attendant so we had to wait for the next day to get that changed. Also there was a very horrible smell throughout the lower decks of the ship which is always tough to breath that in. We loved our time in the solarium it's just so relaxing in there and that pool was so great. Loved that not too many people went in at night. The comedian was great we got to see him twice and he was great, original and kept it real the whole time. Love the fact that the casino is smoke free verses other cruise lines. This ship is not for bigger kids or teens. The camp on board is really for babies. The only thing that teens and bigger kids can do is play basketball and go in the pool. The camp that they do have for the older kids is extremely tiny so the kids actually don't even want to bother going there. The arcade is a joke. There's about 4 games that are from the 70's. This ship does not cater to kids it definitely caters to a much older crowd. All in all it was a great experience. I look forward to going back on with Celebrity on the OTHER ships and won't go back on the Infinity unless it gets revamped like the Summit is. Read Less
2 Helpful Votes
Sail Date: March 2019
We took the 4 day cruise from Fort Lauderdale to key West/Nassau. The people were very nice, the food was good and plentiful and the ship was clean. We were looking to chill out for a few days, so we didn't take any shore ... Read More
We took the 4 day cruise from Fort Lauderdale to key West/Nassau. The people were very nice, the food was good and plentiful and the ship was clean. We were looking to chill out for a few days, so we didn't take any shore excursions or see any shows on the ship - we didn't even eat at any of the specialty restaurants. We had a balcony room on Deck 6 and it was nice. Our room steward,Irwin, was the best, very accommodating. The room was large enough for us and the balcony waas nice sized. There are plenty of bars to choose from - 4 at the pool area alone. The service was good and fast. We didn't buy the drink package, so our beer and mixed drinks were 7-$10 each. We don't drink enough to make the drink package worth while. The only thing worth mentioning is that the ship needs an update. It looks like it came out of the 80's - but it didn't affect anything - the service and accommodations were good. Read Less
2 Helpful Votes
Sail Date: January 2019
We were on the Infinity from the 5th to the 10th. The ship is showing her age, but is a really great ship. The crew were incredible, so friendly and helpful. This cruise just reinforces why Celebrity is our favorite cruise line. Our room ... Read More
We were on the Infinity from the 5th to the 10th. The ship is showing her age, but is a really great ship. The crew were incredible, so friendly and helpful. This cruise just reinforces why Celebrity is our favorite cruise line. Our room was a midship balcony, it was quiet peaceful and had that luxurious view that is so great. They had 2 comedians and both were really funny and appropriate for all ages. We didn't see the shows but I heard they were great. For the first time ever I walked out of the Casino with more money that I went in with. The drinks were plentiful and we never waited long to get them. The bartenders were always very accommodating and friendly. Getting on the ship took no more than 30 minutes, and getting off of the ship took even less time. Celebrity has this down to a science. Read Less
Sail Date: December 2018
This was our 10th Celebrity cruise and 22nd overall. Both my wife and I thought this was one of our best trips. The ship is in excellent condition and while it is a few years old, no one would be the wiser. The staff where all great ... Read More
This was our 10th Celebrity cruise and 22nd overall. Both my wife and I thought this was one of our best trips. The ship is in excellent condition and while it is a few years old, no one would be the wiser. The staff where all great and went out of their way to say hello and provide great service. The food in the main dinning room did not disappoint. It was always cooked to order and very good. At breakfast, we tried the Elite offering in the Tuscan grill, it was good but nothing exceptional. We also ordered room service once, very good and as we asked. Breakfast in the main dinning room was by far the best. Tuscan Grill- Here is a different story. After paying $55/pp we were expecting an excellent dinning experience. I am sad to report we didn't care for the food or the lack of service. The restaurant was busy that day and probably understaffed for the number of guest. However, the smaller tables deserve the same service as the larger tables. At one point after waiting 45min for a glass of wine, I had to leave and get one on my own in the bar on the 4th floor. If this happened (it never did) in the main dinning room, it wouldn't have been an issue. But when you are paying a premium for dinner it should never happen. All in all, I would save your money and try Qsine or Sushi on 5. Unfortunetly, they did away with Bistro on 5, it was excellent for the value. Gym- Excellent with free waits up to 50lbs and lots of cardio machines. Drink package- it was my first time with a package, it was good but impossible to get your moneys worth even with bottle water, coffee and drinks. They know what they're doing and know the price is a money maker. It was nice not to have to sign and worry about each drink, so I would consider it again. Ports- Key West was nice and very upscale. We shopped and went to Willie T's. Great place to eat and people watch. Cozumel- We went to Mr. Sancho's on our own. We paid $55/pp for an AI all day. The food was great and the beach and facilities very nice. It was a bit crowded for me as there were 7 ships in port. I would return or do something less crowded. Sea days- There were plenty of chairs and sun for everyone. At the aft of the ship on deck 11 there is a very cool outdoor cinema and lots of covered lounging. It is a very comfortable place to hangout for the day. Entertainment- We did not attend any fo the produced shows. I guess I have been on my share of cruises and have seen enough productions. We did however follow the acoustic singer Nikki throughout the week. She was really great and we enjoyed listening to her. Final thoughts: We were glad to back on Celebrity, they seem to go a bit above the others in terms of service and effort. We loved the Infinity and would go on her again. Read Less
Sail Date: December 2018
Wanted to try a holiday cruise so we chose New Year's Eve cruise to celebrate the holidays. 3rd time on Celebrity. The ship is older and refurb is needed but the ship is well maintained and the service and staff are very good. The ... Read More
Wanted to try a holiday cruise so we chose New Year's Eve cruise to celebrate the holidays. 3rd time on Celebrity. The ship is older and refurb is needed but the ship is well maintained and the service and staff are very good. The entertainment on board was just ok the only show I would recommend is iBroadway it was well done. If you haven't seen Sean I would recommend him as well it was upbeat and light hearted we saw him on the Solstice about 2 years ago and the show was actually the same so we were a little disappointed with that. The casino is very small but I love the No Smoking it was wonderful. I play table games so I was set but if you like slots you will find a very old and not exciting section for slot action. Eating in Qsine was nice but they changed our NYE reservations without notice so that was super disappointing and frustrating our NYE celebration was the main reason for the trip so a monkey wrench out the gate was Not welcome. Tuscan was wonderful, Blu was actually nothing special but the service was outstanding. We had a good time overall Read Less
Sail Date: December 2018
This was our first 5 day cruise - it was much easier to fit into our busy work schedule and we had a blast! We thoroughly enjoyed the not-huge size of the ship, and the fellow passengers (few children and no crazy party people). The time ... Read More
This was our first 5 day cruise - it was much easier to fit into our busy work schedule and we had a blast! We thoroughly enjoyed the not-huge size of the ship, and the fellow passengers (few children and no crazy party people). The time of year was handy; it fit into our schedule. It’s wonderful to visit hit places when it’s cold and snowy at home. Also, we made friends on this cruise. We have not done this before. We plan to cruise together next year. We have already been communicating with them. We did no excursions. We very happily remained on the ship and enjoyed what is had to offer. The only small concern was that there were no enrichment activities. We enjoy them. Also, portrait photos were not taken very often. That can be improved in. I always love my cruise photos and portraits! They are always great. Read Less
Sail Date: November 2018
This coincided with our wedding anniversary but alas not a mention even though other cabins had their doors etc decorated -this was a small ut important factor Cruise was very enjoyable, food was exceptional and drinks very expensive ... Read More
This coincided with our wedding anniversary but alas not a mention even though other cabins had their doors etc decorated -this was a small ut important factor Cruise was very enjoyable, food was exceptional and drinks very expensive -we ate atin the Italian, food and service was exceptional The concierge experience meant the cruise started from the moment we stepped off the taxi , people were on hand to guide us to our check-in and then straight on to ship, the lunch was perfect and we got to met some interesting guests who were quick to offer advise on how to get the best out of the cruise my wife and I both had accupunture and thoroughly enjoyed the whole experience, 3 sessions certainly helped my knee aand my wife enjoyed hers too Entertainment was fisrst class with a great amount of choice, Overall we were please with the cruise even though the lack of re cognition of our annivesary was disappointing Read Less
Sail Date: November 2018
It had been a few years since we sailed on Celebrity and wanted to try it again. We loved all of our other cruises on this line. This cruise was no exception. Embarkation and debarkation were a breeze, even with a Coast Guard inspection ... Read More
It had been a few years since we sailed on Celebrity and wanted to try it again. We loved all of our other cruises on this line. This cruise was no exception. Embarkation and debarkation were a breeze, even with a Coast Guard inspection the day of sailing. We realize that the ship is older, but she is well maintained. We loved the intimate atmosphere and how easy it was to get around. We were in Aqua class room 1113. The room was clean and our stateroom attendant was great! There was a slight musty smell in the bathroom, but I think it's just from age and didn't affect us at all. We really enjoyed eating in Blu. The food was just a step above amazing and the service was fabulous. Also, we enjoyed the use of the Persian Garden a couple of times during the cruise and there was never anyone in there. I highly recommend getting Aqua Class. It is well worth it. I enjoyed some of the live bands and artists that were on the ship. It was more of a hit or miss thing with that, but since many lines don't utilize live music anymore, I will not complain! We did not attend any shows and I don't know why. We just never got around to it, As far as the ports went, we love Key West and always enjoy our time there. In fact, it is my favorite port. We never leave this ship in the Bahamas because we have been there so many times and there is nothing for us there. This was our 4th time on a Millennium class ship and will be doing it again next year. It was a great getaway with no stress! Read Less
3 Helpful Votes
Sail Date: October 2018
My DH and I have been on four cruises all on RCL, and although we weren't planning on going on a cruise this fall, we found a great, relatively last minute deal on a 4 night Celebrity Infinity Bahamas cruise that we couldn't pass ... Read More
My DH and I have been on four cruises all on RCL, and although we weren't planning on going on a cruise this fall, we found a great, relatively last minute deal on a 4 night Celebrity Infinity Bahamas cruise that we couldn't pass up. Overall we had a wonderful time and are glad we tried Celebrity! Booking- We booked directly through the Celebrity website. Right after final payment due date the price for our room dropped by $350- a huge difference for such a short cruise! I called Celebrity and managed to negotiate an additional $300 OBC to account for this price change. Very happy with this! Embarkation- We left out of terminal 4 at Port Everglades. We arrived at the port around 10:30 and pretty much walked on. Very smooth process! We got our Seapass cards during the checkin instead of having them left at the room- I prefer getting them right away to be able to use them for drinks, etc. Ship/Cabin- The ship is the smallest we've been on BY FAR (next smallest was RCL Navigator OTS) and we loved it! It is beautiful and I didn't notice its age at all. Layout was great. Plenty of bar options we quick service. Never crowded. Cabin was smallish (we had the cheapest category balcony- sweet 16 balcony room 6030) but nicely decorated but it was a little dated- lots of mirrors! We enjoyed the large-ish shower (compared with the RCL pods, which we like too!). We didn't have any issues with water leakage although we did hear the sound of water running quite often- maybe we were near some pipes or utility sink area, I'm not sure. Dining- We ate at Qsine (Le Petit Chef), Tuscan Grille and Sushi on 5. All were good, Qsine was our favorite. We thought the food was comparable to RCL and were slightly disappointed as we had expected to be wowed in this area. We also ate at MDR once for dinner which was fine- also comparable to RCL and definitely a step below the specialty dining. Buffet was great for breakfast, my DH enjoyed having lox every morning and there was a surprising variety of selections for such a small ship in my opinion. Bars- Bar service was great with minimal waits even at the busiest times. We had the premium package and never paid for a drink except upgraded wine at dinner once. We also were never asked to sign a receipt which we thought was different because usually my DH likes to tip an extra buck or two this way. Also never saw anyone tip cash. We aren't complaining but this was very different from our RCL experiences! We liked the Martini Bar but I guess we weren't there often enough to see the crazy bartender tricks that I have seen videos of from others. Pool- Pools were good- we enjoyed the deep saltwater pool. The thelasatherapy pool in the solarium also looked interesting but I never got to try it. We didn't have a problem finding chairs ever, and we even saw little Celebrity signs left on some chairs notifying people that their items were taken to Guest Services because they were unattended- great to see Celebrity trying to cut down on chair hogs! Entertainment- We loved the Silent Disco! Enjoyed the Halloweern decorations and activities as we were on the ship for that night. They even had a really fun costume contest! The live music during the day was a bit subdued and we would have liked to have a more lively option either by the pool or somewhere inside. Overall this line definitely seems more subdued with entertainment compared to RCL, but at the same time the evenings were lively at the dance club and Martini Club and there were clearly people there ready to have a good time. We didn't see any evening shows except the comedian and we enjoyed him. Overall we had a great time on this ship! Read Less
Sail Date: September 2018
The ship could do with a refit as it is looking a bit jaded. Checking in was very efficient and quick. Our cabin was fine with plenty of draw and hanging space, looked after by Faisal. We were disappointed with the MDR when we were at ... Read More
The ship could do with a refit as it is looking a bit jaded. Checking in was very efficient and quick. Our cabin was fine with plenty of draw and hanging space, looked after by Faisal. We were disappointed with the MDR when we were at a table for 8 as it took over 2&half hours to finish, not enough waiters. We then tried seating for 2 with no problems at all. Entertainment was very good and varied. Chiko was OUTSTANDING in everything that he did,particularly the choir which we were part of. Service in all the bars was patchy as there were not enough waiters,quicker to go to bar yourself. The excursions were well organised and not too expensive for cruise ship excursions. The Panama Canal was an amazing experience. We would do this again in a few years. We enjoyed the excursions in Columbia, Panama, Guatemala and Mexico. Overall we had a great time and enjoyed ourselves and met some very nice people Read Less
2 Helpful Votes
Sail Date: July 2018
This cruise on Celebrity Infinity was part of a package arranged to celebrate our 40th wedding anniversary and it did not disappoint. Having been on Celebrity Eclipse in the Caribbean in 2017 we expected a really nice ship and the Infinity ... Read More
This cruise on Celebrity Infinity was part of a package arranged to celebrate our 40th wedding anniversary and it did not disappoint. Having been on Celebrity Eclipse in the Caribbean in 2017 we expected a really nice ship and the Infinity lived up to our expectations. Everything was first class from the silky smooth check-in, our cabin to the entertainment. The unrestricted views from cabin were excellent and enabled me to see not only porpoises but also a whale leaping on our return to Vancouver. Very little that I can actually be negative about with the exception of the food in the Oceanview Restaurant in the evening, the quality was absolutely fine however the food could have been warmer (I like my food very hot) so after the first evening we used the main restaurant every evening and the food there was amazing and piping hot, served by a very attentive waiter named Arta and his team. Special thanks to them for making us both feel very special on this special trip. The one thing I do really like is the evening entertainment in the theatre - this was very professional with a proper orchestra whose abilities and talents are of the highest quality and the whole experience was as expected. Please do not go down the route of recorded music a live band or orchestra really adds to the overall performance of both the on board team and the guest entertainers. As this was the first part of a 3 week adventure in Canada and Alaska it certainly got us off on a high and that never dropped so if you are looking for a great time amazing scenery and a real high do it and do it with Celebrity. PS I only gave a 4 star rating due to the temperature of the Oceanview food on the first night I would have made it 4.9 if I could have Read Less
6 Helpful Votes
Sail Date: April 2018
The Panama Canal has always been a bucket list item for my wife and I. When two couples, we often cruise with called to say they had booked it we were in. The itinerary included Guatemala, Costa Rica, Panama (of course) and Colombia, all ... Read More
The Panama Canal has always been a bucket list item for my wife and I. When two couples, we often cruise with called to say they had booked it we were in. The itinerary included Guatemala, Costa Rica, Panama (of course) and Colombia, all places we'd never seen so we couldn't wait. The ship sailed from San Diego, a town I've always enjoyed so we decided to go out 3 nights ahead of our sail date to get a start on relaxing. There is so much to do out there I'd definitely recommend going out early. We stayed at the Hilton in the Gaslamp District. Its close to entertainment but still only a short walk or ride to the waterfront. Something I'd never seen before are rental bikes and scooters. An app put on your phone allows you to "unlock" electric scooters or bicycles that are scattered all over the place. You're only charged for the time you use them. When you're done you just park them and end your ride. It's a lot cheaper than cabs or Uber. One little note, watch out for curbs or you'll end up with road rash and seven stitches in your head like I did...but that another story. Embarkation: The Infinity had just come out of a dry dock repair of propulsion systems and arrived in San Diego without passengers. Infinity arrived later than expected and had to do some clearances that delayed boarding. Since the boarding times were compressed, everyone had to board in a shorter time. It was pretty bad. They ran out of boarding cards at some point and people with priority boarding times did not get the smooth boarding they expected. Some folks were pretty upset about it. Frankly it didn't affect us much because part of that time I was in an ER getting stitched up from my scooter mishap and as we don't have status on Celebrity we were pretty much stuck with the masses anyhow. I do think this was more of a circumstantial situation than a problem with the processes at the San Diego terminal. The Ship: I'd read many comments about the Infinity looking worn. In some places that is an understatement. In other parts of the ship it was not visible at all. Parts of the pool deck are definitely in need of some overhaul. Restaurants, lounges and much of the inside spaces are clean and in pretty good shape. Everybody has different expectations in this regard but I can honestly say while some of the appearance of the Infinity was noticeable and a little surprising, it did not detract from our cruise experience in the least. Our Cabin: We were in 8124, a Concierge class cabin on the starboard side pretty close to mid ship. It was nice, but frankly nothing any more special than a balcony cabin on Carnival. Bed comfort is of course very subjective but my wife thought the beds were a little hard. Our steward brought a foam topper the second day and it was fine from there. Storage was plentiful even for two people who tend to over pack. There's not much more detail I can really provide. Food: The food was probably among the best we've had at sea in a long time. Ok, a cruise on Oceania a couple years ago might have been better and our first cruise on Celebrity was at least as good. I didn't have a bad meal or even a so-so meal our entire 15 nights. We bought a specialty package of 6 meals. We did 4 meals in The Tuscan Grill and 2 in QSine. All were good. QSine was an interesting experience. It ended up being way to much food, but here were so many foods that we wanted to try. We learned later that they are really good about giving smaller portions if you just ask. taste was great, presentation inventive and fun. The staff was very helpful in navigating the menu and arranging your selections. Food in the Main Dining Room was great, service was excellent. Frankly, had I known the food in the MDR would be so good I'd have bought fewer specialty meals. Service and Staff: Outstanding! Did I mention we had an outbreak of Noro on this cruise? The staff busted their butts with smiles on their faces to help do their part to keep things under control with out detracting from our cruise experience. I really can't say enough good things about the staff. Everyone was always smiling, greeting guests, often by name. We always pick a pool area bar as out daily "go to" and the guys at the Mast Bar were an absolute joy. By the second afternoon they knew our names and our drinks of choice. Entertainment and Activities: There were plenty I'm sure. Sorry, but we are pretty shallow in those regards. Pool bar, relaxing, reading and visiting with other guests is all we do. One couple we were traveling with went to daily lectures and said they were good. We did catch part of one show. It seemed much better than any of the shows we've peeked into on Carnival ships. Shore Excursions: Not a great experience all in all. Again, its pretty subjective and depends on what you are trying to accomplish. Some of it was probably our choices and our expectations. Cartegena, Colombia is probably the one city I'd like to go back to. We did a beach excursion (relaxing on a beach with drinks is our thing) but there was history and culture in Cartegena that we'd have enjoyed too. All I can say is do lots of research before booking your excursions. I wasn't too impressed with the staff at the Excursions Desk. They either didn't know or left out details about excursions like hour and a half bus rides to destinations that might have been good to know. Again, maybe some of the blame is ours. To Sum it Up; Despite the Noro outbreak and some less than fantastic excursions we had a wonderful time on the Celebrity Infinity. The staff was superb, the food great and it was an interesting itinerary. Not sure we'd repeat that trip. The Canal was fascinating but after 8 hours of locks I've probably seen all I need to. This was our friends 3rd transit. Everyone is different. Read Less
Sail Date: March 2018
After sailing with Royal Carribean 17 times we saw a South America itinary and chose the other side, Celebrity Infinity. We used the pre cruise hotel and transfer that was great hotel and slick smooth transfer of approx. 1 hour 30 min. ... Read More
After sailing with Royal Carribean 17 times we saw a South America itinary and chose the other side, Celebrity Infinity. We used the pre cruise hotel and transfer that was great hotel and slick smooth transfer of approx. 1 hour 30 min. On arrival there were orderly lines and clear instruction to leave luggage. A short walk to the pre boarding hall and booking in process. Plenty of seats, water and soft drinks and special signage for elite and above passengers. As with every cruise there are lines for everyone to stand in. Suite / aqua passengers think they should be before everyone, although if its a first cruise they dont know this. Elite and elite plus try to get ahead of the higher standard class but it rarely comes off. So the process takes about 30 minutes which ever line you are in. Straight to the ship after scanning your bags and smashing your bottles of wine as the passengers in front did. Right, we are on...... Our first Celebrity cruise and we get elite status as we are just short of elite plus. Chests out, cards in hand lets check the ship. We did notice instantly that the ship is dated, some rust on the outside, blue paint clearly fading and windows very dirty. We did know this was an old ship and you can tell if you are an experienced cruiser. Hand gel on we went to the Ocean view cafe as we are not always keen on the restraunts. More hand gel, as it should be and we are in. Smiling staff and great selection of food for all. Lots of choice and we walk through to the rear where there is a fantastic outdoor seating area, we spend most of out 15 days of eating time here. Live music at 2000 hrs in the evening simply a delight. Passengers fed all on and away from Sandiago Chili. We have a great cruise and the passengers were quite charming. We are world travellers and have in fact left out jobs at 46 to travel for a few years so are very experienced. We have never been on such a calm and restful cruise with such interesting passengers. Anyway I must get on with the review..... The gym is small but has a good selection of equipment. The Spa and Spa pool are very standard but clean and fresh with great staff. There is food served by the inside pool most of the day and very healthy food at that. The general pool area is clean and tide and salt water in the pools. There is a bar above with a small running track that we did manage over 50 miles on over the 15 days. There are a few good windy sunbathing areas on deck 11 around the Constellation bar that serves as the Captains Club free drink bar from 5pm to 7pm. We did not use the speciality restaurants but they all appeared very nice and were busy. Deck 9 had the ilounge, a haven for 60 - 85 year olds who could not do without the internet, but at nearly $300 for the cruise we used the free 90 min we got over the same period. A libary on deck 8 but a small selection that could do with more books. A chess set and drafts but both went missing as people took them away for use around the ship, not cricket really. Deck 5 sees all the normal shops and a special apple shop that did not sell much really, ipads earphones and speakers were about it, we did not see the point really. Casino as always there and stinking of smoke as normal. We never go through on any ship and it makes our clothes smell of smoke. Down to the photography area a special access bar and theatre, all pretty standard really but in good condition. The evening shows were very good but did not seem to be full. Lots of live music around the ship all cruise was excellent. No strictly formal evening but we did see a couple of posh gentleman in the attire. We attended the Trellis restaurant once but a bit too fussy and to be honest we were hungry when we left and went up stairs to the Ocean View cafe for some food. All in all a great cruise with great passengers. We did our own thing off the ship so did not do any Ship excursions as they were expensive. A very tired ship that was then going to dry dock for repairs to an engine and hopefully for the windows to be cleaned and some painting done. One sour note though. On leaving the ship at Fort Lauderdale there was a 4 hour wait to get through immigration for none uUSA passport holders. Disgraceful really and not a Celebrity staff member in site. We would do Celebrity again we enjoyed it but we are 2 points off diamond plus for Royal Carribean so need to get those points first. Keep travelling everyone and remember this little fact the americans told me. If you have kids and you go cruising you are going on a SKI holiday...... Spending Kids Inheritance Why not.... live life to the full... Read Less
3 Helpful Votes
Sail Date: January 2018
overall we had a really great time. This is our second cruise with Celebrity after cruising many times with Princess (who we love). We chose Celebrity over Princess because they had a Sunday departure rather than a Wednesday departure and ... Read More
overall we had a really great time. This is our second cruise with Celebrity after cruising many times with Princess (who we love). We chose Celebrity over Princess because they had a Sunday departure rather than a Wednesday departure and it was easier for us with our work schedules. It was more expensive than Princess, but the dates worked better for us, so we chose this cruise. Flights: We booked through Celebrity Air. We have learned after years of cruising and having departure/arrival ports changed last minute and other ports of call changed last minute, as well as having a few heath scares, that airfare flexibility and travel insurance is a must for us. We wanted to fly economy going and business class return. This was something that Celebrity Air was unable to do for us. The prices kept changing each day, going up and up, and we kept getting different answers from the Celebrity Air team, so finally we just booked business class return through Celebrity Air. I checked the prices again after we booked it and it never went down. Keep in mind only AA and United and a few other airlines have real business class seats. Copa air is cheaper but they have small planes and do not have sleeper seats. We were happy to fly with United. We had a snow storm in NYC/NJ area the day prior to our flight but we were fortunate to fly out on time and catch our connecting flight. We heard of many folks on the cruise who either missed their flights or who were stuck or grounded. Another reason we were happy we got our flights through Celebrity. It eliminates the hassle and their prices were competitive. We always use Princess Air now too. Santiago Airport: So you will receive a receipt when you go through customs and immigration in Santiago, Chile. Please keep this as it is important. We realized that you need it to get out of the country. In our case we needed to give it to the ship when we embarked. We also used it at the hotel to waive the local taxes from our hotel bill! Some call it a tourist card, but it's a paper receipt in case you want to know what it's for please keep it. We grabbed a taxi from the airport by visiting the taxi counter which is outside of customs. They have 2 counters, 2 lines. One is for metered taxi's and the other is for a lump sum fare. We paid the lump sum and it was $40 US to take us to the hotel. You pay by credit card and they give you a receipt. We didn't have to exchange any money the entire trip! We used USD and credit cards the whole time! Santiago: we had an overnight in Santiago as our flight arrived on time on Saturday morning. We stayed at the Renaissance Santiago Hotel which was very nice. We chose not to venture out and instead caught up on our sleep as the hotel didn't have a safe in the room. We were afraid to bring valuables with us or leave them in the room (not being in a safe). Pickpockets can be a huge issue in Santiago, so we didn't bother exploring. We were well rested by Sunday. We had breakfast and then headed to the airport again to catch our ship transfer to the ship from the airport. Note: we used the hotel taxi which cost us about $50 but it was safer than using a random metered taxi. At first I had a hard time buying the Celebrity Transfer from the airport to the ship as we arrived the day prior. I simply called them and told them we were flying on Sat. from Santiago to somewhere else and returning to the airport on Sunday via another flight (I made one up) and they were able to process it. So stupid, but it worked! They didn't have us on their list, but they did charge me and I had a receipt for the charge for the transfer so I showed the email receipt to the transfer agent and she said ok and added our names to the transfer list. It was much easier and likely cheaper than a private transfer to the port, and safer I believe. Embarkation: very simple. We had Concierge class so we were off the bus, in the pier and on the ship within 15 mins'! Room: it was very dirty upon arrival, likely because the people in it before us were there for 14 days too, lol. Seriously though, the room we were in allowed for 3 people before us, as there was a pull out sofa that was lifted up and had been used, so it was a well used room, and was extra dirty likely. We bring Lysol wipes with us and wiped down the door handles, remote, light switches, phone, toilet, etc. so we figured they would do a better cleaning in days to come, which they did. The bed and sheets were clean as was the shower curtain so I was ok to move in!! :) Also our room steward brought us slipper upon request and always knew when we were in/out and took great care of us. He was much better than the room steward on our last Celebrity cruise who we never saw. We saw this room steward all the time!! Jan 9th Puerto Montt, Chile: We chose the Celebrity tour Peurto Varas and Frutillar. It was very nice! Puerto Varas we very pretty, we had a half hour to walk around town. We tried some fried empanadas which were good and then took some photos of the volcano that was in the distance from the lake. It was overcast, so it was barely visible. When we got to Frutillar (located on he same lake a few miles down) the volcano was more visible. I wish we had more time in Frutillar. We only had about an hour. We would have loved to had some food and drinks, but we spent all our time sightseeing! It was lovely! January 11th Chilean Fjords & Straight of Magellan: All the stuff to see was in the wee morning hours. We were up at 5am! We did see amazing sunsets and amazing cascades of waterfalls, but my gosh it is so early! So I can see if they change the port times, you can easily miss all this amazing stuff. I dono the answer but I'm curious about the trip in the opposite direction and if they had better viewing times??? Mikey Live is the outdors curator for the cruise and he is amazing! you will meet him and his family and love them https://www.facebook.com/mickey.live Punta Arenas, Chile: Our Penguin tour to the Island was cancelled, but just as well!! :) The ferries were broke, I say it was meant to be :) We had an amazing Penguin tour later on in Puerto Madryn with Celebrity! We instead walked around and had a fun day. You can see the church and Cemetery and lots of stuff on your own if you are able to walk! Great port to just walk around. Ushuai, Argentina: This was the first port that we really loved! We walked around, saw some cool shops (bought a souvenir penguin - if you do this anywhere do this here) and we wish we bought a baseball cap but we forgot! We had an amazing lunch near the port at a restaurant with meat and wine. It was fabulous! Cape Horn: Again early rise for us! Saw a lot and it was raining but we got out in the elements and enjoyed what is cape horn! Peurto Madryn: Took the ship tour to El Pedral Lodge. WE loved this tour! Saw Punta Ninfas, and Morro Nuevo. WE saw the most amazing penguins. This is the closest penguin tour to the ship and it included and amazing lunch and was well worth it!! Punta Del Este, Uruguay: Instead of a beach day we decided to book at tour to the winery with a picnic. We got off the ship and walked fast to the "hand" to get a photo then grabbed a taxi back in time for our tour that left from the pier to the winery with a picnic. Our least favorite tour. If you can get the winery with a proper lunch you a set. The picnic sandwich was gross and the wine was only about a glass and a half. Quite disappointing and expensive for we way/experienced! Montevideo, Uruguay: The best port to do on your own! If you can walk you can tour the old and new town in a few hour then have an amazing meal like we did near the port! It was incredible! Buenos Aries: We did a ship tour on day 1. We wanted piece of mind with all the pick pockets. Bear in mind we come from NYC and we don't have anything like what they have in Argentina, so we took a ship's tour. It was great! We did the market's tour. 4 hours of markets. Very cool. Then we took the dinner and Tango tour at night. Well worth every Penny! the Tango tour was amazing!! Day 2 we did the "Best of Buenos Aries tour" and it was great. We saw some different things in BA and then saw the Gauchos and had a nice lunch before being dropped off at the airport! Read Less
1 Helpful Vote
Sail Date: October 2017
This cruise was to celebrate our 25th anniversary. We like Celebrity and had been on Infinity for a prior cruise (Hawaii). We flew to Ft. Lauderdale the day before and spent the night at Hyatt Place.We took the hotel shuttle ($7 each) ... Read More
This cruise was to celebrate our 25th anniversary. We like Celebrity and had been on Infinity for a prior cruise (Hawaii). We flew to Ft. Lauderdale the day before and spent the night at Hyatt Place.We took the hotel shuttle ($7 each) to the port at 10:00am. No long lines, easy process. We're Captain Club Select, we had a specific waiting area for priority boarding. By 11:00am we were on the ship. We were in regular veranda cabin 7078. Our room steward gave us a bottle of chilled champagne for our anniversary. This was our first experience with a beverage package. We had Classic. We found plenty of choices. This cruise had a good combination of ports and sea days. All our shore excursions were booked through Celebrity. In Cartegena we did a boat tour of the bay and a walking tour of old town. For Panama we did a boat tour on Gatun Lake. Costa Rica was a hike in the cloud forest. Cabo was one of the best we've ever done, a sailing/snorkel tour with Cabo Adventures.. We had Anytime Dining, we ate at 5:30 and were finished in time for the first seating of the shows. We were able to get the same table each night by making reservations. The food was good, service was excellent. Our waiter brought a cake and sang to us for our anniversary. We had breakfasts and most lunches in the buffet. The food was good and we were always able to find an empty table. We had enjoyed the Spa Cafe on previous cruises and were disappointment in the cutbacks on what was offered there this time. The burgers and fries at the pool grill were delicious. The highlight of the trip was of course going through the canal. We were allowed onto the helipad for part of the transit. The canal lectures and commentary by Bill Fall were superb. We went through the old locks, could see some huge cargo ships at times in the new locks. Yes Infinity is an older ship but we found all to be in good working order. The crew was fantastic. Disembarkation at San Diego was quick and efficient. They asked for all non-US to meet in a lounge, the rest of us were called by color/number from designated waiting areas. Didn't have to fill out Customs forms, we walked with our luggage to checkpoint and were only asked to show passports. Read Less
2 Helpful Votes
Sail Date: October 2017
The wife and I live on the West coast, and as such are as we say "cruise starved". We found this cruise 1.5 years ago and jumped on it, anytime we can go on a cruise and not involve an airport we're in. Being mostly ... Read More
The wife and I live on the West coast, and as such are as we say "cruise starved". We found this cruise 1.5 years ago and jumped on it, anytime we can go on a cruise and not involve an airport we're in. Being mostly Princess customers, but having sailed RCI and Carnival until now, decided to give Celebrity a try and also went for aqua class. As I had heard we were met with a glass of champagne, and proceeded into our ship. I was a different style of build than we were used to, but quite elegant...the artwork was unusual I will say. Overall the condition of the ship is OK considering it's 16 years old, though much of it's furniture should be replaced. Our cabin was just what we had been accustomed to, the bed was comfy, nice linens, though honestly if you can see your hand through a washcloth I'ts pretty thin. Loved the shower, we had an extended balcony due to cabin location and we loved it. Our cabin steward we had yet to meet after two days, then we passed her in the hall, her name was Lin and she works tirelessly throughout the day...I really think they might require too many cabins to maintain, each time we saw her she seemed really tired and frantic, we tipped her extra I felt badly for her. Now on to food.....we were happy to have the Blu option, we liked most of the food and only had one morning breakfast incident to report. It just took forever to get my food the second morning. My head was exploding, while my wife was eating her meal. I got my plate and finished way later than my wife. Other than that time, service was very good, most seemed very happy and friendly. We found food in the buffet was quite typical of what we've seen on other lines. The gelato bar seems to be a complete waste of space in our opinions. The ice cream is so good in the buffet nobody was getting any, the girl had nothing to do anytime we looked....we tried one time and it was OK but nothing to go back for. Speaking of wasted spaces.....what about that "Sushi on five"...? We never got to go try it however it was on our "to do" list all week. Never many people there the many times we went by. Loved the salmon in the Spa cafe, it was right above our room so it was easy and healthier if we ate there. A few things I wish....I wish they'd put ice in the smoothies did not like warm, I wish there were an ice machine no way to ice down drinks. We used the Persian gardens three times enjoying the experience but it is a "cave" in there. Entertainment was great overall, we found a newly formed band called the Brian James band and thought they were the best band on board, each time we heard them crowds were large and their music for us had the best sound. Speaking of which, if you have a chance to get to a "silent party" by all means do. They pass out headphones each of which has three channels to listen to your style of music, each channel has a different color ear lights so it's a room full of folks dancing with no sound, the looks you'd see by folks walking into it was great. We had a conga line, this is in the martini bar...it was a hoot. Movies up on terrace we watched only one all week, they had lots of sci-fy stuff did not interest us. I was able to smoke my cigars up on deck 11 port side, the space on 10 portside had sitting areas with furniture so low it was hard to get out of your seat, heard many complaints. Luigi our CD did a good job, the theater shows are good. Overall we figure we'd sail Celebrity again, but not Infinity class. We'd like to sail the Solstice class and if we can group our status with RCI and get a good deal might. Blu is nice having more personal service for sure, Fernando the wine guy is great, we had lunch twice in the dining room it was OK and the noise and chaos we'd hear going past made us happy to have our quiet. Having the drink package was great, I did upgrade to premium but most likely would not again, I had two martinis and better liquor but in my case I don't really need to. My wife did not upgrade so we took it as an experiment to see it's value. Traveling up the California coast we enjoyed unbelievable weather, no marine layers anywhere, San Francisco was warm and clear sailing under the Golden Gate, sea day woke up to bright sunshine, the only clouds we had were in Ensenada in the morning. Hopefully we can get more cruises to come out here to the West coast, we heard on board the Infinity had not been here since 2013. One little thing I noticed that Celebrity does I've not seen until now, there are linen hand towels in the public restrooms that was a nice touch. Read Less
1 Helpful Vote
Sail Date: September 2017
Wanting to stay stateside, this itinerary seems perfect. And it was! Infinity is an older ship, showing her age here and there, but she's well cared for and a nice size. Pre-cruise hotel was the Doubletree San Pedro - free ... Read More
Wanting to stay stateside, this itinerary seems perfect. And it was! Infinity is an older ship, showing her age here and there, but she's well cared for and a nice size. Pre-cruise hotel was the Doubletree San Pedro - free shuttle, right on a marina, great views and staff. We were in Aqua for the first time and loved Blu. I understand it's not for everyone, but we loved the exceptional service and relaxed feel. (much quieter the Main Dining room) but not stuffy at all. The entertainment and activities were not up to what we are used to from Celebrity. Shows we didn't care for seemed very well received. It may be just a matter of taste. Service was topnotch everywhere on-board, with the glaring exception of our room steward. He wasn't awful, just barely adequate. Friends we traveled with had an excellent steward, so who knows.... Ports: Santa Barbara - we took an UN-air conditioned bus to Solvang, which turned a nice ride into an uncomfortable mess. I would stay in Santa Barbara and visit town and wonder why we can't live there. (it's pretty nice) San Francisco - overnight - what can you say, one of my favorite places. We took an excursion to Muir Woods, a place of natural beauty that should bring a lump to your throat. Our tour guide,Suzy, a SF native was terrific, funny , knowledgeable, and with an excellent signing voice. Monterrey - took an excursion to Carmel, one could easily spend several hours strolling it's streets. The 17 mile drive - More perfect vistas. Catalina - Never been before, a wonderful surprise. Rent a golf cart, take your time and enjoy. Another place I wish I could live! Ensenada - A mandatory non-US stop. We just strolled around and had a very vice day. Exceeded our low-expectations. Did I mention the weather?? Obviously out of our control, but it was spectacular. perfect in every port, even a bit of fog one day for variety. We enjoyed ourselves and will continue to sail Celebrity. I think we may prefer the solstice class ships, only because their design and technology have evolved. You lose just a bit of the intimacy, but hey, everything's a trade-off. Read Less
2 Helpful Votes
Sail Date: September 2017
The ship is starting to get old. Some of the chairs in the Oceanview Grill Buffet are worn and legs wobbly. Crews were varnishing wooden areas near the pool and stairways trying to keep the ship upgraded which was good. The staff onboard ... Read More
The ship is starting to get old. Some of the chairs in the Oceanview Grill Buffet are worn and legs wobbly. Crews were varnishing wooden areas near the pool and stairways trying to keep the ship upgraded which was good. The staff onboard is fabulous. They just want you to be happy and enjoy yourself and try their best to make sure you do. Entertainment in the Theatre is very good, but always too loud. They use live bands rather than pre-recorded music which is very nice. Sound technician needs to tone it down as the singers can sometimes sound like they are screaming. Trivia games are fun and dancing at the pool. Great cruise director (Luigi from Dom.Republic) makes the activities lots of fun. Cabins are spacious and well kept. Amenities are nice and cabin attendants are friendly and helpful. Dining rooms are very good. Lots of tables for 2 or more if you need them. Went on the cruise two weeks in a row (back to back) and enjoyed it both times. Read Less
6 Helpful Votes
Sail Date: September 2017
BACKGROUND: One year ago we tried Celebrity for the first time (Solstice, 7N Seattle to AK RT) based on its reputation for its food and luxurious accommodations. Because one of us needed to rent a mobiiity scooter (pending hip surgery) we ... Read More
BACKGROUND: One year ago we tried Celebrity for the first time (Solstice, 7N Seattle to AK RT) based on its reputation for its food and luxurious accommodations. Because one of us needed to rent a mobiiity scooter (pending hip surgery) we opted for a somewhat larger cabin and switched from a standard balcony to a Sky Suite. The extra space was ideal for parking the contraption. Our adjacent neighbors acquainted us with the perks we were now entitled to as suite guests. They had a fondness for the suites-only Luminae Restaurant, so we joined them often and became mesmerized with this dining destination (complementary $). The food in there is at least equal or better than the specialty restaurants, and with tripled attention from servers. We were sold. So, we booked another Celebrity cruise, the Infinity (Vancouver, 7N to AK RT) for Sept 3, 2017. This time we booked a Celebrity Suite. Three days before the cruise, Celebrity phoned us to offer an upgrade to a Royal Suite for a reasonable extra charge, and we took it. PRE-CRUISE IN VANCOUVER: We spent two nights pre-cruise at the Pan Pacific Hotel, located on top of the Vancouver cruise terminal. Talk about convenience! Fabulous accommodations. Our room had a balcony overlooking the ships coming and going, along with dozens of float planes, copters and other vessels that kept our rapt attention. One perk (of many) - the hotel porters delivered our check-in luggage to the ship on embarcation day. We handed them over and we didn't see them until that afternoon in our cabin. Five stars to the Pan Pacific! THE SHIP: The Infinity is among the fleet's older boats, built after 2000, but refurbished to the Solstice quality level in 2015. Similarities to the Solstice are abundant and lovely. Being 91,000 tons (mid-sized), the ship felt large, but required less hiking for our old bones. Nice. Amenities were superb, the conditions of the carpets and furniture were pristine. DINING: We stuck with the Luminae mostly, but did adventure to Qsine for a "crab shack" dinner special that was delightful. In the Tuscany Grill we did their Captain's tasting menu with numerous wines paired to the many different foods laid before us. This compared somewhat with the version that we enjoyed on the Carnival Pride last year, but I'd give a slight edge to Carnival for presentation. Infinity's buffet was fine; we ate lunch in there twice. Their well-hidden Pasta/Pizza bar at the stern was impressive. We chose one of their semi-cooked pastas that was cooked further, while our custom ordered sauce and garlic/veggie/meat bits were heated in a skillet. They were artfully combined and we enjoyed that lunch al fresco. ENTERTAINMENT: we did very little in this regard, opting for the bars and balcony comforts. Much of the stage performances were shown on the stateroom flat-screens. SERVICE: Our Royal Suite came with a butler. A friendly, knowledgeable fellow, he jumped for any needs we had and suggested activities or food & beverages. We miss this level of attention back in the "real world!" PORTS: a ginormous shout-out for the whale and wildlife sighting excursion that we enjoyed at the Icy Strait stop. The guide said we'd gotten lucky, as a group of eight humpback whales cooperated to use a technique creating "bubble net feeding." One or more whales would dive low, blow a 30' wide circle of bubbles that rose. Schools of herring above would become tricked into congregating within this cylinder of bubbles. While they were packed together, the whales would simultaneously swim vertically within the bubble, and strain thousands of fish into their jaws. Their mouths would fill up like a Pelican. This presentation recurresd every 8-10 minutes for over an hour! Mind you, this was happening within 200' of our boat! Everyone got plenty of pictures; lots of oohs, aahs and wows! We cannot say enough about the Hubbard Glacier. This thing is gigantic: 6 miles wide, 400 feet tall, and 76 miles long, starting back in the Yukon. The ship gets in fairly close, but at a safe distance. We saw two calvings with large flumes of splashing sea, and heard the rumbling of maybe 20 more that we didn't spot. Alaska and Canada are special for cruising. The beautiful enormous mountains, fjords, glaciers cannot be matched in the Caribbean or Med. Did I mention the Martini Bar? That too was a worthy attraction for us. Two of our 5 booked future cruises are on Celebrity. Read Less
3 Helpful Votes
Sail Date: September 2017
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events ... Read More
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events in the Constellation lounge. It was ridiculous how long it took to get a drink. And several were in slow motion all the time. Very frustrating, and yet the Martini Bar Bartenders were amazing and plentiful! They made it so fun to watch their antics, playing and interacting with customers. Our room was great. We did balcony and were very happy with the size and space to put everything. We had a wonderful cabin steward. The evening entertainment was a nice variety. The comedians were awesome, the aerialists were amazing and the singers were really good. We enjoyed the Entertainment Cruise Director Luigi! And we really enjoyed the other entertainment director - Nacho! However, his assistant Jeanna was so LOUD and obnoxious. She is way over the top and we left several events because she yells into the microphone and we didn't want to listen to her. Our only real disappointment was the food. The Ocean view cafe lacked flavor, options, and creativity for breakfast and lunch. The 2nd row of food was unreachable due to the shields. It really needs to be redesigned. The food had no flavor. No one in our group was happy with any of the options there. Very disappointing. We ate in the dining room every night and it was hit and miss. Some nights were really good with options and others were disappointing as well. We've had such great food on previous cruises and this was definitely not something to be excited about. Overall, we enjoyed the cruise and especially the staff.... Read Less
6 Helpful Votes
Sail Date: July 2017
This was our first cruise having a balcony. It is a must for Alaskan cruising. The views are breathtaking. The rest of the cabin was dated (as most cruise ships are) but had more than enough room for 2 travelers. Room amenities ... Read More
This was our first cruise having a balcony. It is a must for Alaskan cruising. The views are breathtaking. The rest of the cabin was dated (as most cruise ships are) but had more than enough room for 2 travelers. Room amenities included hair dryer, toiletries, bath robes, stationary, safe, mini fridge, 2 umbrellas, and small binoculars. Martini Bar was very fun. The bartenders are performers in their own right. Johannes was great and the iced bar tops are very cool. Jeanna and the Activities group made all the ship games and activities fun. Trivia, live game shows, and "tailgating" game competitions were fun to break up the day. The performances were awesome. Between the comedians, the acrobats, and the song/dance performers, we made sure not to miss one of the shows. Dinner in the dining room was always a good time. The service was excellent by each staff member that we encountered. The buffet could use some better organization. Especially the "made to order" stations that left little room for a line and always had a crod of people mixed with those trying to place their order and the others who had already ordered. Read Less
Sail Date: April 2017
We have done several cruises in the past 3 years and one of them just entered the first lock and turned around. We enjoyed the passage so much we decided to do it all. The lectures on board made it even more enjoyable. We started off ... Read More
We have done several cruises in the past 3 years and one of them just entered the first lock and turned around. We enjoyed the passage so much we decided to do it all. The lectures on board made it even more enjoyable. We started off right across the ship at the Marriott Bayside. Very easy to walk to the ship. Embarkation was pretty typical, a real pain in the neck. Nothing nice to say about getting off the ship. We did the bag drag and had to drag all the bags through the bar with hundreds of folks littered about. We were on this ship 18 months ago and it seems like things are getting cut back. Little things like our head waiter only had 2 tables and two assistants. This year he had many more and only one helper. Slowed things down a bit but still had some great service and food. We went to almost all the shows and as usual it was top notch. We had an oceanview room and a very good steward. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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