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11 Helpful Votes
Sail Date: June 2016
I booked this cruise for a present for my husband who is 70 in 2017.... we have always wanted to see the glaciers for ourselves and experience the sounds and sights well this cruise did not disappoint us... from the start of booking ... Read More
I booked this cruise for a present for my husband who is 70 in 2017.... we have always wanted to see the glaciers for ourselves and experience the sounds and sights well this cruise did not disappoint us... from the start of booking it has been so easy as celebrity kind of walks you through everything from passports to visas to booking meals and drinks to off ship trips. on boarding you are welcomed by some of the crew and made to feel so excited. we booked a balcony stateroom and it was really comfort and private... the dining areas where really good good food wood wines... entertainment the shows where fantastic and well put together the through the day entertainment was equally as good as the staff worked really hard for your enjoyment.... we booked onshore excurtions these where really good too... really there is nothing to complain about only look back on a great memorable holiday for both my husband and myself.... Read Less
4 Helpful Votes
Sail Date: May 2016
I'll start by saying we are loyal Celebrity cruisers for several reasons. We are Blue Chip Club VIPs and as such they take very good care of us. This was our 6th X cruise and our first Pacific Coastal. We chose this trip based on the ... Read More
I'll start by saying we are loyal Celebrity cruisers for several reasons. We are Blue Chip Club VIPs and as such they take very good care of us. This was our 6th X cruise and our first Pacific Coastal. We chose this trip based on the itinerary and not so much on the ship. We have done Alaska on Infinity and had no complaints. Embarkation in San Diego went smoothly and we were onboard at about 12:00pm and went straight to Bistro on 5 for a quiet lunch. We were very disappointed to see that the daily specials were gone and our paninis were just OK. At about 2:00 pm the rooms were ready and we went to check out OV 3072. We have always had a veranda or better so this was our first time trying an Oceanview and it really was fine although I do miss having coffee on the balcony or just being able to open the door and get some fresh air. All of our port stops went fine but I would not bother getting off the ship in Astoria next time. Nothing to see or do there. San Francisco was crazy busy with an onshore event but we had fun anyways. In general, I would have to agree with many others that MDR food quality and selection has gone down but not enough for me to leave X. We dined in the MDR most nights as well as once in Tuscan and twice in Qsine. We enjoyed the specialties the most. Many people have said that in Qsine you should go with at least 6 people but we found them very adaptable for a 2 top. We tried 5 dishes the first time and another 5 the next. It's easy, push the plate away when you've had enough! Lots of fun! The only negative there was that the servers and Maitre'd checked on us so often it was a little intrusive. We only really ate in the buffet for a light breakfast and it was always good. Excellent eggs benny! If we were on the ship for lunch we ate at the pool grill. Awesome burgers! Huge thanks to Ramesh our waiter in the casino bar. He was fantastic! Another star for us was Heston, our assistant waiter in the MDR. He should be a head waiter, everyone loved him. The Thalassotherapy pool was great and we enjoyed all of the shows we attended. We only had one truly bad experience on the cruise and that was Siraz, our sommelier. He was rude and spoke down to us. Read Less
6 Helpful Votes
Sail Date: April 2016
Really enjoyed this cruise, the staff are what makes it special, they are all so helpful and friendly, going above and beyond and always with a smile, giving us good advise and a few tips along the way, the restaurants are great and the ... Read More
Really enjoyed this cruise, the staff are what makes it special, they are all so helpful and friendly, going above and beyond and always with a smile, giving us good advise and a few tips along the way, the restaurants are great and the cooking classes were enjoyable, the Tuscan restaurant was great, a cost for this but a fabulous choice of steaks, the qsine was an alternative restaurant, you have to think out of the box to enjoy this one. Quirky and fun. The indoor pool was out of action a few times, due to a shattered window which was disappointing but could not be helped. Our room looked down on to a lower outside deck of the room below, so you don't look directly down to the water, not such a big issue but something to be aware of. Deck 7 towards the back of the ship, the ports in some stops were a bit away from towns so you could not walk. Some of the excursions we took could have been shorter as some of them dragged on a bit but still gave us a great opportunity to see and learn about the ports of call. The guides were knowledgable, some of the excursions said long pants and sleeves in churches, however we found that not to be the case, people we saw were fine with shorts and short sleeve tops, just no short short shorts, no strappy skimpy tops, common sense really needs to be used as you need to be respectful. We did find that we missed being able to make yourself a cuppa in your room and also the fill a bag laundry like on other cruises we have been on, the laundry charges are not cheap or manageable for a family, it works out very expensive particularly on longer cruises. All in all we had a great time, met some lovely interesting people, went to interesting places and learnt more about the world. Read Less
3 Helpful Votes
Sail Date: April 2016
Panama Canal always has been one of my bucket list cruises and am glad I finally saw the marvels of going through the canal but 15 days was a little too long on this older ship. What was missing was the fun factor we see on Royal Caribbean ... Read More
Panama Canal always has been one of my bucket list cruises and am glad I finally saw the marvels of going through the canal but 15 days was a little too long on this older ship. What was missing was the fun factor we see on Royal Caribbean Freedom class ships and Celebrity Solstice class ships. Was excited about going to Guatemala but the pier is out in nowhere land. Costa Rica was very nice and along with 60 some other Cruise Critic people we hired 3 mini buses on. a Costa Rico 10 for 1 tour for only around $68 for an all day tour of many favorite attractions. Mexico City ports pretty much the same with great beaches and snorkeling. Watch your pwrsonal belongings as we had some thefts. Canal experience was awesome and the ship had excellent speakers that were most knowledgeable about the canal. Was disappointed that the new canal, 30% wider, was not completed but it is expected to be finished soon. They already had 1 ship go through on a trial run. Had never been to CURACAO and it was a very pleasant surprise. We really enjoyed the island and you are not hassled to buy items like most other Caribbean islands. Ship entertainment was average. We ate in BLU restaurant because we had Aqua class rooms and it was an excellent restaurant with excellent service. Besides going through the canal it was the highlight of our cruise. Read Less
14 Helpful Votes
Sail Date: February 2016
we feel absolutely cheated out of our holiday money. We are battling farmers who have saved our money for what was to be the holiday of our lifetime. Firstly, there was an 18% service charge on everything we bought, then there was a place ... Read More
we feel absolutely cheated out of our holiday money. We are battling farmers who have saved our money for what was to be the holiday of our lifetime. Firstly, there was an 18% service charge on everything we bought, then there was a place on the invoice for a tip. A few times it was underlined. A cheap bottle of wine we bought in a supermarket in Santiago for $4.50 was on the menu for $35 + 18% etc. They X rayed your bag if you'd been ashore checking that you hadn't bought any alcohol with you. We paid gratuities in package purchase price in Australia, but when aboard, they charged again. When my wife inquired at the information desk she was told that was only for the room boy. Everywhere we went someone was trying to sell us something. It wasn't only us that felt cheated either. There was not even a picture theatre on board, instead you had to sit in the bough of the ship in the open air. The free shows were all second rate. There was a poor old fellow who gave seminars on various topics, he was good, but we got the feeling he was only paid by a free trip. If this is what cruise ship holidays are about, count us out on any more. Last holiday was on a Trafalgar bus tour around Eastern Europe. That was much better value. I wouldn't advise anyone to cruise Celebrity! Read Less
2 Helpful Votes
Sail Date: December 2015
We are a fan of Celebrity Cruises and we were looking forward to our Panama canal to Valparaiso, Chile. 15 day cruise. Honestly we were very dissppointed, this cruise on our estimate was nothing like our previous cruises on Celebrity. ... Read More
We are a fan of Celebrity Cruises and we were looking forward to our Panama canal to Valparaiso, Chile. 15 day cruise. Honestly we were very dissppointed, this cruise on our estimate was nothing like our previous cruises on Celebrity. We had been on the Millenium a few years ago and really enjoyed it, but the Infinity even it had gone through a refurbishment was not up to par, on some sections of the ship we noticed a very strong sewage smell. The food on MDR was not bad but nothing to brag about, we did enjoyed the expirience on Qsine, but were disappointed with Tuscan Grill. The check in was quick and easy but when we went up to the buffet it was a mad house, the ship was being deep clean do to an outbrake of the novavirus and people after they had eaten stayed seated and there was not a place to seat and have lunch, the situation was not handle properly by the cruise line. The staff was great, from our cabin attendant to the waiting staff on all the restaurants. Entertainment was not bad and enjoyed the lectures offered. The Panama Canal crossing is a very nice expirience and we had a wonderful time. Read Less
7 Helpful Votes
Sail Date: November 2015
Before the cruise we stayed 2 nights in San Diego and after the cruise 2 nights in Miami. Enough time to explore the cities and no hurry to get to the ship and back home immediately after the cruise. Both ports are easy to reach from the ... Read More
Before the cruise we stayed 2 nights in San Diego and after the cruise 2 nights in Miami. Enough time to explore the cities and no hurry to get to the ship and back home immediately after the cruise. Both ports are easy to reach from the Airport or Airport Hotels. Embarkation was the worst I've ever had. There's room for improvement. Disembarkation was very fast. Old ship but in good shape. The 2 weeks in dry dock in October 2015 were important and now there is new furniture in the Solarium, a new rooftop terrace and a new speciality restaurant. Several things still need to be done but overall everything is ok. Cabin size interior stateroom was acceptable. Lots of space to store things. Food in the MDR was excellent. In the Oceanview cafe still good and a large vaiety. Qsine is a good experience but the fee is too high (the last two days of the cruise they offer 50% discount). Did not try Tuscan Grille. Shows and entertainment was the best I ever had on a cruise ship. Good singers and dancers and artists. Solo performers (Roberta Neves, Julia Sanay) did a very good job. The Houseband is excellent but the Latin band should play more latin music. Cruise director Sara from Spain was very nice and walked always around. I've talked to her almost every day and got useful informations. Officers are always walking around in the evening and you can talk to everybody. Officers and Staff take part in pool games and activities. Shore excursions are very expensive. Drink menu has a wide range but prices are a little bit high. The average age of the guests was 60+ Read Less
5 Helpful Votes
Sail Date: November 2015
This was our 6th Celebrity cruise and the second on this class of ship.Having read the November reviews (the cruise before ours),I felt I had to come to the defence of the ship.This was our second time through the canal and the actual ... Read More
This was our 6th Celebrity cruise and the second on this class of ship.Having read the November reviews (the cruise before ours),I felt I had to come to the defence of the ship.This was our second time through the canal and the actual cruise and ports of call sell themselves.The ship itself is as we all know getting on a bit and shows it a little here and there but not to such an extent that it will spoil your cruise. As for the ship creaking all the time, well that's a new one on me. They must have put some WD40 on. I have had creaky cabins before and no doubt there were some on this ship, but not the ship as a whole. Service in the bars was excellent with ample waiters who were moved to different venues during the evening to cater for the different shows. The shows themselves will be familiar to regular cruisers, some you'll like some you wont, but the onboard singers and dancers were excellent and there were the least number of walkouts I have ever seen on any cruise liner. Cruise director Sara and her team worked hard, with Luigi and DJ Jaz a great double act. Service in the main restaurant was a bit slow, the main problem seemed to be in the kitchen were the waiters had to wait a long time to get the orders. Food itself was fine apart from the fact that you seem to get green beans with everything. The buffet has a good variety of food but when you are doing a 15 day cruise and maybe cruising twice a year your not going to find something new and exciting every time. The cruise before ours had norovirus and we were slightly delayed getting on. Unfortunately we also got it midway through the cruise and steps as previously described by others were taken. By we I mean the ship not me. As you know you get talking to different people every day and the generally feeling I got was that people were enjoying themselves and the ship. As for the 2 Mounties in their dress uniforms on formal night. Superb. Read Less
1 Helpful Vote
Sail Date: October 2015
I had been told by people that Celebrity was a cut above the rest. They must not have been on this ship. There was not much help from the first time we got on the ship right through getting off the ship. First off I had tried to contact ... Read More
I had been told by people that Celebrity was a cut above the rest. They must not have been on this ship. There was not much help from the first time we got on the ship right through getting off the ship. First off I had tried to contact Celebrity about me doing something special for my wife as we were celebrating our anniversary. The webpage doesn't work for that so I emailed them and didn't get an answer. I ordered a cake to be delivered to our state room the first night. While we were at the show they delivered it. The cake was beautiful and tasted very good. The cake was huge and needed to be refrigerated. Here is where the first problem was. We called down to room service for something to wrap up the cake. We were told they didn't have anything to wrap it up in. The refrigerator was small and was full of drinks for extra charge so we couldn't use it so we ended up throwing out the cake minus a couple of pieces. We upgraded our drink package to the premium package. The service at lunch and dinner was terrible as far as getting drinks, I guess that way they cut down on costs. The buffet was good with a few exceptions. At breakfast they had a poached egg stand that was manned by one person to serve the entire ship. At lunch they had a pasta station manned by one person. The ice cream station was manned by one person. Tables weren't being cleaned off. Coffee dispensers were always empty. The floors were filthy. We booked an excursion for Belize, in the morning the wife was sick so I headed down to the excursion desk. The desk was closed but there were three employees there. I went up to the desk to talk to them and the lady stuck the close sign in my face. The selection for dinner was subpar to other cruises I have been on. As to the other reviews I knew the ship was just coming out of dry dock and I knew not everything was going to be done until December so0 the construction didn't bother me. The only good service was at the café. The only thing great about the cruise other than being with my wife and friends was the entertainment. I doubt very much if I would ever use Celebrity again. Read Less
5 Helpful Votes
Sail Date: October 2015
We just returned from the October 29th sailing of Celebrity's Infinity. It was her first sailing after drydock where they refreshed some areas and changed out the SS United States Restaurant for a new Tuscan Grill Restaurant. It ... Read More
We just returned from the October 29th sailing of Celebrity's Infinity. It was her first sailing after drydock where they refreshed some areas and changed out the SS United States Restaurant for a new Tuscan Grill Restaurant. It was a Thursday to Thursday sailing and there was only one other ship in port – so it made embarkation and debarkation easy as far as the number of people there. A little background – we are a senior couple, living in Palm City, Florida, who love to cruise – this was our 12th Celebrity cruise and 48th overall – we began cruising in 1987. We have cruised with Celebrity on the Meridian, Zenith, Century, Mercury, Millenium, Eclipse, and Constellation – some multiple times – prior to this Infinity sailing. So we have experienced all the various classes of ships that they have ever had. Since they did away with the Century class ships, the M class have been our favorite. We booked an inside cabin on Deck 3 – 3105 – midships. We booked this cabin because it gave us good access to the mid-ship elevators and the areas of the ship we have liked in the past. My husband's walking ability isn't what it used to be so we try to be as close as possible to the venues that we use the most. Embarkation was quick and we were on the ship very quickly – having checked in at the Elite check-in. The cabins were not ready so we went to Bistro on Five for a nice, calm, relaxing lunch. We avoid the buffet on sail-away days as it is just too hard to manage for us. There is a cover charge for Bistro on Five - $10pp – which is double what it was when they introduced this venue – but worth it to avoid the crowds in the buffet. The food was excellent – and we left there and went to our cabin afterwards as they had announced the cabins were ready. We unpacked our small bags and set out to check out the Cafe Baccio and find our Muster Station. Turns our our Muster Station was in Michael's Club – we got there early and got a seat – you don't have to bring your life jacket to this drill so that is a plus - afterwards we were able to exit directly to the outside deck for the sail away. We were a little late leaving, but it was a beautiful day and we enjoyed sitting on the port side as we went out the inlet to the Atlantic. We had booked Anytime Dining – so we were able to relax a bit and unpack before going up to the dining room for dinner. The Trellis dining room is aft and is two story – with Anytime Dining being on Deck 5 and those with fixed seating on Deck 4. We got there about 7:15pm and had to wait a short while for our table for 2. We don't mind that and we were seated along the railing overlooking the fixed dining room below. We had a great waiter – Ali – and his assistant Sebastiano – the food was good – we had Prime Rib – and we relaxed over dinner. It was obvious to us, looking downstairs, that the late seating was going to be really late – we met people later who told us that they didn't finish the first night until 11:15pm!!! After the first night, we made a reservation each night – sometimes early and sometimes late – to accommodate our going to a show or not – the dining room hostess, Maria, was charming and noted our preferences as to seating (not too far in so my husband didn't have to walk too far) and in Ali's section if possible. The food was good the entire cruise and we never lacked for things to order. There are some items that stay on the menu all through the cruise and others that change each evening. We always had excellent service in Ali's section and the two times we weren't seated there it was OK but not stellar. We never book a specialty restaurant because it isn't a value for us – we don't eat big portions and frankly, the surcharge for those restaurants these days is way too high in our opinion. I went into the Tuscan Grill to see what they had done – it is very contemporary – and the menu sounded good – but not for us. I wish they had left the SS United States alone – they did display some of the artifacts from her – but not prominently. Since we are Elite with Celebrity – we are provided a breakfast dining venue that we enjoy – there are various specialty coffees and drinks (Bloody Mary for example) and smoothies and pastries and fruit plates and salmon, and meat and cheese plates – so we ate there most mornings – one morning we ate in the main dining room – it was very good and service was excellent in both places. We also have a cocktail hour provided each evening from 5-7pm in the Constellation lounge and we went there most evenings – we skipped the Captains party and the Senior Officers party and we didn't dress formally on formal night – we have “been there done that”. The itinerary had four ports – Cozumel, Roatan, Belize, and Costa Maya. They were all right in a row after a first day at sea. We only got off the ship in Roatan as it was a very close in walk to see it as we hadn't been there in a very long time. The other ports we have been to many times and we enjoyed the ship while others were off on land. These ports are great if you want to see Mayan ruins or snorkle or dive. The water is beautiful and they are known for that. The ship didn't have the main dining room open on port days so we were forced to use either the buffet or the grill or pay for lunch at Bistro on Five – I wasn't happy about this and we tried to go to the buffet at “off” times to avoid the crowds. The buffet was not managed well at all – tables went uncleared and there were no supervisors evident and those who were there certainly had no one cleaning tables quickly – and those we saw being cleaned were given a cursory swipe with a cloth. The floor was left with crumbs for a long time – just not well done at all. The tables on the aft deck outside just sat there with dirty dishes – the food was pedestrian at best – the only good part for us was the Pasta Bar where you could choose your own ingredients that were then sauteed and you chose your pasta and sauce – you could control the amount of pasta and it was very good – the Pizza bar also had passable pizza – but trying to reach in anywhere in the buffet under their new sneeze guards was very difficult and you had to ask for someone to help. There were no trays on which to put your dishes so it was a balancing act if you had more than one thing – and it was hard to find someone to help if you needed it. Just not a good situation in our opinion. We tended to hang out in the Cafe Baccio – there are nice places to read and the Gelato and dessert bars are there as well as specialty coffee and drinks. You don't have to buy anything in order to have the pastries so we had some cake on two occasions – excellent. We had gelato as well a couple of times. The area is nice – but could be improved upon as there is not a lot of comfortable seating and there is plenty of room to improve it. There were a lot of sales in the Emporium – a lot of sales in the Spa – other than morning stretch the classes in the gym were an upcharge – just a lot of selling going on. Celebrity doesn't do a lot of announcements and that is a plus and Patty, the Cruise Director, was great – we enjoyed the comedians and the Divas 3 shows – we aren't much for production numbers and we missed the acrobatic show the last night which we heard was really good. We met a lot of really nice people – had some great conversations - got some books read. I used the Computer Lab twice – the computers are so very slow it is hardly worth the effort. We both get 90 free minutes and I used almost all of mine up just waiting for things that I needed to check to load – you can use the wi-fi on all your devices on the ship – though I don't know why you would want to as it is very slow – be sure to put your phone on Airplane mode or you will rack up extreme data charges. We cruise to be unconnected but I sure saw a lot of people using all kinds of devices – The roof top deck with the movie screen was under construction while we were on board – it is supposed to be “live” by Dec 5th. There will be food – but there will be a charge for it I understand – again, more selling. All in all, the ship did not live as well, for us, as we hoped it would. We had to walk all the way to the back of the ship for meals, and all the way to the front for shows. Now, if my husband were more mobile, this wouldn't be an issue for us and hasn't in the past – we just have to cruise differently these days. He is considering a scooter. The “feel” on Celebrity has changed for us. We used to consider it a cut above – not anymore. For anyone who has never cruised with them or has only cruised a little with them, then you won't notice the difference probably. If you are a long time Celebrity cruiser, you most certainly will notice it. We won't be cruising with them again as we both feel that it just isn't worth it for us. Debarkation was interesting. We had asked for an 8am departure time and got that. As Elites, we were to wait in the Trellis dining room area in which we had had breakfast all week and, supposedly, coffee, juice and rolls would be provided. We got there a little after 7am and it was so disorganized that it just was comical. No one knew what was what – nothing was labeled as to what it was – there were very few cups to be had – there were juice glasses, but no juice – you get the picture – it took a while to sort it all out. We did get a cup of coffee, a glass of juice and a roll – we were called off pretty much on time and it was easy to find our bag and get in line for Customs – we called the Park N Fly when we got outside and waited a very little time before they were there. We were back home by 10:30am, unpacked, did our laundry and settled back to life on land. Don't think that this review is negative – we did have a good time – the best part was the people we met. There were some high points with crew members who were excellent. The ship still needs lots of attention in various areas – friends told us that when they went to the wine tasting the last afternoon, the plates with breakfast items – ie salmon platters, meat and cheese platters, were still sitting un-refrigerated in the hallway of the dining room. Just an example of the lax supervision and attention to detail. Read Less
1 Helpful Vote
Sail Date: October 2015
This was our second cruise on Celebrity Infinity and it was another good one. The ship had just undergone 2 week drydock for some maintenance. It was mostly unchanged from our previous experience from earlier this year. The Main dining ... Read More
This was our second cruise on Celebrity Infinity and it was another good one. The ship had just undergone 2 week drydock for some maintenance. It was mostly unchanged from our previous experience from earlier this year. The Main dining room food is enjoyable and the buffet varied and interesting. We ate all breakfasts and lunches here. We did not pay for the specialty restaurants but they were full of happy diners. There is some noticable wear on the chairs in RendezVous lounge but once the entertainment starts, who cares. Cafe al bacio is still serving amazing coffee and pastries with a large selection. They will even make what you want if it is not on the standard coffee menu. Only compaint regards the pool bar. Service was so SLOW it was totally not acceptable. 6 bartenders working could not serve a beer in less than 10 minutes on 4 separate occasions. Dont know what the problem was, but they were busy doing something and looked very stressed. Maybe a system review is in order. The entertainment was good to excellent with variety from comedy to amazing gymnists and much more. Disembarkation was slow but not confused. Not enough agents to keep the Customs and Immigration lines moving well. In summary we look forward to another celebrity cruise in the future. Read Less
Sail Date: September 2015
This was our 8th cruise overall, 7th with Celebrity, all but one on Millennium class. It had been 4 years since our last cruise. We are a couple who is over 55 and under 60. We work hard and a cruise is a luxury expense for us. As you ... Read More
This was our 8th cruise overall, 7th with Celebrity, all but one on Millennium class. It had been 4 years since our last cruise. We are a couple who is over 55 and under 60. We work hard and a cruise is a luxury expense for us. As you can tell we have very little experience with a different line so a comparison is not possible. We have high expectations when paying for services but that being said we are easy to please and understand when small mistakes happen. We felt the price for this particular cruise was high but it worked into our schedules for work and we liked the idea of getting away for 9 nights. Embarkation at Pier 27 was smooth with no line. We are Elite members so had a special check-in. We looked at the regular check in line and each station was no more than 2-3 deep. We have never seen short lines like this. Because this ship stayed overnight in SF we walked by this area a few times and never saw a long line at any station. Our cruise was part of a 1-2-3 Go promotion that included pre-paid gratuities, classic beverage package, and a $300 onboard credit. Had it not been included on the promotion the beverage package would have been a whopping $55 per person per day! On past cruises our bar bill for the entire cruise for 2 has never exceeded $75. We used the package on this cruise for an after dinner cocktail each evening, bottled water, one glass of wine with dinner one night , and coffee beverages in the Coffee cafe. As we think back on this if we had to purchase these items separately we would most like have only purchased the bottled water, cocktails once or twice and coffee beverages once or twice. This makes the beverage package of no value to us in the future. The pre-paid gratuities are a plus and we used the on board credit for excursions that we would typically have purchased any way. We did enjoy the Coffee cafe. Beverages were excellent and area was clean and generally quiet. Staff was accommodating to our likes regarding drinks. We used this once to twice daily because it was included in our beverage package. There was a nature specialist on board. Not sure I have his name quite right but something like Mikos. His talks were informative, entertaining and easy for the standard person to understand. Do not mistake this as him not being highly knowledgeable. He was extremely intelligent but an excellent teacher and knew how to present complicated topics for general public without it being "dummied down" for those who had some knowledge of the topics. I would not want to miss any talks he would give if on board with him again. We attended the shows each night. The entertainment was enjoyable but not outstanding. On other cruises the Celebrity dancers and singers had a theme that seemed lacking this time. The guest entertainers included a comedian who was ok, a zxylo??? player who was good, a male vocalist who was very enjoyable and a female vocalist who sang 1940 hits that we had never heard before. Entertainment out and about on the ship was ok but not like in the past. Celebrity used to have small instrumental groups and acapella singers that we liked. Not this time. We found it difficult to sit and listen to the singers and usually moved on to a different area to relax. In general we found them a little loud and did not sing music to our liking. We love a balcony cabin and chose one on this cruise. We are questioning this choice and plan to try an inside room or ocean view on the next cruise. We spent most of our time out and about the ship and did not use the balcony for more than an hour or two the entire trip. Towels were thick and not worn, bath amenities included lotion, shower gel, shampoo, cotton balls and swabs, emery board, face soap, body soap, and shower cap. The room in general was up to date and not worn. Everything was in working order. Our cabin steward (Clyde) was awesome. Most of the time we did not see him but his work was evident in our room. When we did need something he seemed to magically appear. He always greeted us by name and with a huge smile! The size of the room was fine and exactly what we expected. The chairs on the balcony were different than we remembered and more comfortable. We have high expectations in the dining room due to past good experiences. Our waiter was efficient and accurate with our orders. He asked our entire table on more than one occasion if there was anything we wanted and if his service was what we expected. The food was good and we enjoyed what we ordered. There was one night when the menu featured Chef at sea that had no appeal to us when reading the items. Once the waiter explained the entrees we decided to follow what others ordered at the table and ordered the flank steak. This was an excellent choice. What I am trying to say here is make sure ask your waiter questions about the menu. We would have passed up a wonderful meal and had something from the menu that is featured everyday. Deserts were good, generally not over sweet and just the right size portions. When talking about portion size, I have read many comments about portions on Celebrity being small. We find the portion size to be consistent with european portions and to be just right. If you want more it is easy to order a double portion. We dined once in Qsine and found it to be enjoyable to do once. It was a whimsical experience but now that we have experienced it, will not do again unless we are trying to spend onboard credit. We also tried Bistro on 5 twice. There is $10 per person surcharge. Our evening table mates had been raving about this for lunch so we were excited to try it. The first time was at the compliments of the Captain and the Captain's club hostess for my husband's birthday. We received a gift card in our room and found this to be a nice touch. We ordered the Beef Stroganoff. The meal was ok. The waiter was not very helpful or attentive. We ordered and it was served. When it came time for dessert we had to ask if there were toppings. We knew about the toppings from our table mates. We left a bit underwhelmed. We tried it a second time at the urging of our tablemates and to use up onboard credit. The second time we ordered a hamburger and a Mediterranean crepe. We waited over an hour for our food. To his credit, the waiter kept checking in with us assuring our order would be coming soon. We were polite and understanding and did not complain at all. Soon the manager came over and told us our order had been lost and he would be comping our meal and offered us wine or drinks as well. After an additional 15 minutes our order came and we enjoyed it but did not find it worth the $10 surcharge if we had been paying for it. In general the Bistro did not seem to be able to handle a full area even with many waiters around. Must have been a problem in the kitchen. We booked 2 excursions through Celebrity. The first was a Muir Woods tour. The tour guide was 1/2 late due to traffic that she did not expect. We are from Colorado and knew that Bart was doing maintenance before we left on our cruise. We find it a bit hard to understand that a tour guide from San Francisco would be so uninformed as to not be able to anticipate and plan for this and arrive on time. The tour was ok and accomplished our goal of seeing the redwoods. The second tour was a dolphin seeing tour at Catalina Island. Unfortunately we did not see any dolphins but truly enjoyed being on the water in a small boat with 6 other people that felt safe and fun. We attended a few of the "cheesy" activities offered by the activities team. We found them humorous to watch. We also attended the 3 classes offered by the watercolor artist. I was impressed with the quality of the beginning kit supplied to use for the classes. This was enjoyable on the sea days to attend. In general we found the ship in good condition for the age of the ship. Disembarkation went well until we got to the pier. We liked being able to be in the Trellis restaurant while waiting for our color to be called and enjoyed this Elite Captains Club perk. When at the dock to pick up our suitcases there seemed to be quite a bit of confusion. We were getting different directions from several different workers. Each one did not seem to know what the other was directing us to do. Confusing but not unmanageable for us, but what about those who are older or less experienced with disembarking? Overall we loved our cruise and will most likely sail with Celebrity again. The perks offered with our Elite Captains Club status are a part of future cruising decisions. I believe this is true of most who seem loyal to the brand. If perks are good you will continue to have us as customers. If they are not or are reduced, we will try other brands. Read Less
2 Helpful Votes
Sail Date: September 2015
Cruise review Celebrity Infinity Sept. 4 to 13, 2015 Let me begin by saying this cruise in many ways met or exceeded our expectations, and was a very nice vacation. We appreciated our more experienced Cruise Critic friends who gave us ... Read More
Cruise review Celebrity Infinity Sept. 4 to 13, 2015 Let me begin by saying this cruise in many ways met or exceeded our expectations, and was a very nice vacation. We appreciated our more experienced Cruise Critic friends who gave us so many valuable tips before we even began. We have cruised on Crystal, Disney, Princess, and NCL as well as Celebrity, but it has been several years. We felt that it was a privilege to be able to go, and we were happy to be able to make the trip to celebrate our 40th wedding anniversary. Embarkation was a breeze. Directed into San Francisco’s spacious new Pier 27, we walked right up to a Celebrity representative, presented our documents and passports and obtained our Sea Pass cards. Celebrity Infinity’s décor was classy and calming. The itinerary was delightful, the seas were calm, and the captain and crew were very efficient and approachable to guests. The food was delicious and beautifully presented. The entertainment was impressive and occasionally surprising. Everywhere surfaces were being constantly cleaned. We did not have to wait for anything; not for a table for dinner, or tenders to shore. There were always plenty of lounges by the pool area with fresh towels. We always had our choice of seats in the theatre for shows, even just before curtain. Our Cruise Director, Patti, was helpful and informative. She was at her best when she performed, as she has a lovely singing voice. Wait staff were polite and professional. The seamen manning the shore tenders knew their business and gave a steady and strong grasp of our elbows getting in and out of the boats. The shore crews greeted us going and coming back with ice water, cold punch, and icy cooling towels. This was especially appreciated because of the very warm weather. It was hotter than expected in every port! Our cabin was Concierge Class 2, a balcony on the starboard side, 8088. It was quiet, having staterooms above and below us, though as we were midship, we did hear some early morning sounds as they opened the hatches and prepared the tenders for launching. This was OK with us; it was interesting to watch the process from our balcony. We liked being close to the ship’s library on deck eight, with cozy chairs for reading. We could not have had better or more attentive stewards than Raphael and his assistant Antonio. The cabin was small, and we had to walk single file around the end of the bed, but the bed was spacious and comfortable. I liked the soft leaf designed night light in the bathroom, the open shelves for our things, and the roomy shower with grab bars. There were built in hooks on the inside of the bathroom door and a set on the cabin wall. There were plenty of wooden hangers in the closet. Raphael surprised us one night with two swan towel animals kissing and red rose petals scattered on our bed! Lovely! Now I would like to give readers, (including Celebrity Corporate), a heads up about things that were upsetting and need to be improved. The first disappointment came moments after we stepped onboard at the shore excursion desk. We had a fixed amount of onboard credit and had budgeted it carefully for excursions, specialty dining, and photography, obtaining the prices from Celebrity’s website. Our Sausalito & Muir Woods tour we expected to pay $69.75 each for, was now $89.75 each. The Avalon Scenic & Botanical Garden price listed on their website was $39.75 each; onboard it became $49.75 each. We went to the concierge desk the following day and asked about the discrepancy. We were told that it was a common complaint and that nothing could be done. Perhaps assertiveness or asking again for clarity of policy for my upcoming online review made an impression, but we were extended the difference of $60.00 in OBC as a, “courtesy.” Another problem that we encountered right away was water. We had the Classic Beverage Package, and were assured many times by Celebrity and our travel agent that it included all water, soft drinks and some alcoholic drinks onboard. We don’t drink, so we already knew that we were not going to cost the ship much with our consumption. We had the stewards clean out the mini bar right away, leaving some ginger ale and bottled water. We asked them to just fill it with liters of water. Imagine how surprised we were when they started leaving checks for each bottle of Evian, $5.50 per bottle, .98 cents gratuity, 48 cents tax, total $6.97 for each bottle! When we objected they sheepishly explained that we would have to get and sign for our water at one of the bars, (liter bottles of Crystal Geyser were covered by the beverage package, Evian delivered to our room was not), and bring it down to our cabin ourselves! Really? This policy is just silly and annoying. It put us on our guard and made us feel that instead of relaxing we had to be checking our bill constantly. We had to request, leave sticky notes, and we tipped extra, to get ice in our bucket every day. So, here is a suggestion: Make money on the casino, art auctions, shops, classes, and spa treatments. Treat your guests graciously and put carafes of ice water in our cabins daily. The most disturbing ongoing problem came with the photography department. I had waited on hold forever pre cruise to get the word from a Celebrity representative what it would cost for the whole photography package: all prints taken, a CD, a written copyright release, and the souvenir DVD of the voyage. We were told it would be $255.00 for everything, and we planned for that, getting our picture taken as often as we could. When we approached the photo people, they claimed that we could definitely NOT get any of the prints, and a CD for that price, and they refused to give us a paper copy release, saying it was unnecessary. They took some wonderful pictures of us; they are good photographers, but we were required to search every night for our pictures in the gallery, and hand them over to them for our “packet.” We got none of these prints. We paid $234.99 for one CD of our pictures and the DVD. All of our prints were left behind and destroyed. I was very sad. So, my advice would be to get an e-mail from Celebrity stating what the cost will be for your photo package before you go. Then you will have it in writing. By the way, they relied heavily on previous footage for the souvenir DVD. Muir woods was shot at least a year before the drought by the look of the water in the creek. Avalon footage was charming, until the ship was shown anchored in the bay, “Celebrity Century.” Oops! The footage of San Francisco could have been our voyage, but they spelled Wharf, “Warf.” C’Mon, guys!! Footage shot of the Sizzle deck party was not included; why not? Was it too much trouble to edit it? Entertainment was very good. We especially enjoyed David Meyer on his xylo-synthesizer. Amazing energetic performance! We bought his CD. Ukrainian aerialists Tibi and Vika were jaw-dropping artists and athletes. Comedian Dean Gaines made us laugh with his jokes and presidential impressions. We attended his G-rated show. Colleen Williamson was engaging, as she was as good an actress as she was a singer. The Infinity orchestra was outstanding. The ship’s Production Cast singers and dancers were better than we have seen on other cruise lines. We just wished the choreographers in Florida who design the shows would have given them better material to express their talents. More storyline and less flashing their fannies in skimpy costumes would be welcome. They were fine young people and taught dance classes very well. Our shore excursions were OK, but Muir Woods was very crowded because of the Labor Day weekend, and people didn’t seem to know how to be quiet and reverent among the trees. In Sausalito we were just dropped off on the main street for 35 minutes and pointed towards the local ice cream place. Our Avalon Scenic and Botanical Garden on Catalina was an open air double tram with a good guide who drove us up the narrow roads to see the views. It was very hot! Without our cooling towels we never would have made it. The Botanical Garden was very disappointing, as the plants and shrubs were all encaged to keep protected wildlife out, and they were dying from lack of rainfall. We faced a long uphill climb on a dirt road to see Wrigley’s Mausoleum and decided to wait in the shade instead. The tour did not include the historic Casino Ballroom, and we thought that it did. Unfortunately it was too hot to walk there on our own in the afternoon, so we returned earlier than we planned to the ship, (and its air conditioning!) In Monterey we went to church and lunched with friends, in Santa Barbara we took the city electric bus up State Street and enjoyed the view of the city and the bay from the courthouse. Santa Barbara had loads of helpful guides to meet us onshore. It was September 11th and the Young Republicans from UC Santa Barbara made a display of American flags stuck in the beach for every life lost in the attacks. It was very colorful and moving. San Diego was Sea World on our own. Military folks, (active duty and retired), can enjoy four complimentary tickets. We got off the ship in Ensenada only to go to the dock market and buy Mexican vanilla. My husband bought me a pair of lovely silver and opal earrings. Food and Specialty restaurants: The Ocean View Café Deck 10 was a daily lavish buffet with something for every taste. Breakfast had four omelet stations, again reducing the wait time. I was particularly impressed with the salad bar, the four carving stations, (two on each side), the fresh breads, and the pasta station. Usually four or five choices of pasta were offered which were then heated while your sauce of choice was stir fried in a skillet with olive oil, artichoke hearts, garlic, or a wide variety of other meats and vegetables, then sautéed together and finished off with freshly grated parmesan cheese. Yum! The tables were kept bused and clean. The bar servers were always on hand to ask if you wanted something from the bar. The pizza was just OK, but the buttered garlic bread there was a daily temptation. The ice cream and sorbet bar was available from noon to 10:30 pm, and the sugar free flavors were good, too. There were juices, coffees, teas, and herbal teas to drink. They had all other non sugar sweeteners, but not stevia, so if you use it, bring your own. The only fault I found was the self serve glasses were only 4 ounces, so you had to keep getting up to refill them. Again, the water issue. There are signs on the machines asking you to not refill water bottles there. We got the dining package offered as soon as we boarded; 1 dinner in SS United States, 1 dinner in Qsine, and 1 meal in Bistro on Five, the crepe restaurant, for $85.00 per person. We dined the first night at SS United States, and had the Chateaubriand for two which was melt in your mouth beef! Service was excellent, extra tipping expected. At Qsine we wished the server would have warned us about the big portions. We had to scale back on what we originally ordered because we were stuffed. The food was delicious, particularly the Mediterranean kebobs and the meatballs. We had crepes on the last day for lunch at Bistro on Five. The flank steak and the chicken were both very good. The flaw here was the milkshakes. They are delicious, but the server has to run down the hall to the Café al Bacio Geleteria to get the ice cream, so they are often a long wait. We liked the Apple Store onboard and the classes were very popular. We learned a couple of new things. The Canyon Ranch Spa was overpriced of course, but Kusuma from Thailand gave an absolutely superior massage! Because we don’t drink alcohol we were offered to try the only alcohol free “wine” onboard, the red and white “Fre” brand. Now, granted we know little to nothing about wine tasting, but it was awful! Cellar Masters sommelier wouldn’t even talk to us about alcohol free juice, and dismissed us in a snobby manner. May I suggest that Celebrity can do better for its teetotaler guests by offering choices such as Gwurztraminer white and red grape juices bottled by Navarro Vineyards in Northern California. We discovered these at Club 33 at Disneyland and they are light, crisp, and delicious! Probably the Friends of Bill W. would appreciate it too. In summary, we felt that our TA offered us a good deal; the cabin we wanted, and the 1, 2, 3 Go promotion of: gratuities paid, classic beverage package, and $300 Celebrity OBC, in addition to the OBC they offered. We will probably go that route again. The unforgettable and thrilling moments of the cruise were kissing as our ship sailed under the Golden Gate, watching the sun rise at our tender ports, and meeting new friends from the UK. Read Less
2 Helpful Votes
Sail Date: September 2015
Background Information: We are a retired couple from the San Francisco bay area -- mid-fifties & early sixties -- that cruise extensively on most major lines. This was our 46th cruise overall, our 14th on Celebrity and our 3rd ... Read More
Background Information: We are a retired couple from the San Francisco bay area -- mid-fifties & early sixties -- that cruise extensively on most major lines. This was our 46th cruise overall, our 14th on Celebrity and our 3rd time on the Infinity. Our first time on the Infinity was not to be outdone until our second time on this ship, which we also felt could not be matched and then....this cruise, which exceeded all expectations and was our favorite of all times. Boarding Process: We were given a ride directly to the pier by our neighbor, which was a treat as we planned on taking the BART train and walking to the pier (about 1 mile from the Embarcadero station). We packed in carry on luggage only to make that transfer to the ship a bit easier. We arrived at Pier 27 around 11:15 and went through security and then off to check in. We were booked in a concierge cabin and are elite on Celebrity so pretty much walked right up to the check in, although the lines were short everywhere. The check in clerk was having a lot of trouble getting it to accept our passport numbers with our credit card. I finally motioned a supervisor to come over to help as it was taking a long time and still without any success. The supervisor got it done pronto and we were guided right over to the line for boarding. Along the deck on which we boarded, there were tables set up for booking any dining or beverage packages for the cruise. We took care of our dining needs and were on our way to be greeted with our glass of champagne. Our staterooms were not yet ready so we took a seat up by the martini bar to relax and enjoy our champagne. Since we still had our carry on luggage, I went down to guest relations and was able to change my stateroom to a wonderful aft cabin which had been placed on hold the previous evening. What a fabulous way to begin our most wonderful trip. I kept this little surprise from my spouse until we received notification that our staterooms were ready. In the meanwhile, we went up to deck 10 and found a nice day bed to enjoy the sunshine and fabulous O and O duo. We also ordered a bucket of ice cold beer from Darron from the mast grill. Since I couldn't spring out our new stateroom key card in front of my spouse, I went up to order the beers and Darron promised to keep my secret and deliver them to us. So nice of him to help me with my surprise. Stateroom Information: We heard the announcement for our stateroom and made it down to deck 8. For once, my spouse surprisingly knew our stateroom number so had to do a little maneuvering to get him to the starboard side. When I pulled out the new keys, he knew immediately that I made a major score! The cabin door, which has a doorbell, opens into a long hallway, the end of which has another unlocked door into the stateroom. The stateroom had 3 full closets, one of which housed a small safe, a couple of shelves and 6 drawers. I needed no extra hangers for the first time ever. Across from the closets was the bathroom -- which I believe is standard for that ship. The shower may have been a bit larger but everything else seemed to be what we found on other cabins on this ship. The bathroom was surface clean but could have used some retiling or re-grouting at the least. There were hooks on the bathroom door for the provided bathrobes. There did not seem to be any wall hooks available in this room other than those in the bathroom. The showerhead was a hose fastened to a long pole and water pressure was decent but there were constant temperature fluctuations throughout each and every shower we took. It really wasn't too bothersome, though and I am sure all staterooms were effected much the same. From the wall with the closets, there was a long desk extending the length of the bedroom area, with a small flat screen tv and a small refrigerator / mini bar, which our room steward emptied for us to store beverages. Along this long desk were many areas of shelving and an inlet for a desk chair. The mirror also extended the length of the long desk but there was no full length mirror in the room. This was a non-issue. The bed was extremely comfortable with nice linens and 4 pillows. I requested a feather pillow and our room steward found one for me along with an extra blanket. Each side of the bed has a 2 drawer dresser as well as a table lamp. On the far side of the bed was a frosted windowed wall / door that led into the living area (extra sleeping area) which contained two full sized pull out sofas and a coffee table. There were also 6 more drawers, table lamp and tv in this area, which could be cordoned off from the bedroom area by the middle sliding door. Opposite this side of the room was the sliding door out onto the huge balcony which housed a dining table with 4 chairs and a smaller table with two cushioned loungers. Most of the balcony was half covered and enclosed with steel walls but the outside section had some railing which left nice ocean breezes onto the balcony. We lived out on our balcony -- only going to the indoor pool area once during the cruise. We had many of our meals out there and got some amazing sunset pictures. This was by far the best stateroom we've ever had in our 46 cruises. It made our cruise very special indeed. Our room stewards did a pretty good job with a couple of misses but all in all, most of our major needs were met. We aren't super demanding after our boarding requests (extra pillows and blanket, extra box of tissue, emptying of the mini bar, wine glasses) but did have dirty dishes in our room almost daily and we rearranged the balcony furniture a lot to dodge the direct sun. Ship information: I had seen many comments about the state of disrepair on this ship and I just didn't see it except in the indoor pool. They should note that resurfacing here would spruce things up immensely. The Constellation Lounge, MDR, the Theater and Q-Sine were all in great shape as was the Rendezvous Lounge. SS United states was lovely although you can see a bit of disrepair of the shutters which, in theory, add quite a sophisticated look to the room. For us, this was also a non-issue. The carpeting in some areas does need to be replaced (especially on the stairs) but overall, the Infinity is in good shape for her age. We did not see any stained or ripped upholstery on the furniture. All elevators seemed to be in working condition. Activities and Entertainment: The cruise director, Patti Honoki, is incredible at arranging everything and brings a spark to everything onboard. We've sailed with her before and are amazed at her energy level. She is a great talent and set up everything without flaw on this cruise. We enjoyed the bands onboard (O and O were fantastic) as well as the dancers. They all seemed to go out of their way to be friendly and chat with the staff whether they were performing or out to get a bite to eat. The Reigning show was so much fun as well. The production staff made sure everyone that wanted to be involved were welcomed. Milos was also incredible. Although we didn't make it to any of his presentations, we could watch them on tv after the fact and always enjoyed them. We spent much of our sailing time in the casino. Dimi, the casino host, as well as Gianna and Christina, who worked in the cashier cage, were all just outstanding. Always a smile and a friendly greeting for us! They made losing money not quite such a bad thing. The machines in the casinos were paying off for some and a very little bit for us on the last day. Many machines did have buttons that stick, though, so those need a bit of work. I loved the raffles and tournaments they organized in the casino, even though we didn't win. I must also note that I truly appreciate the mlife relationship with Celebrity as we did receive some freebies through that. We didn't see all of the entertainers as we always seemed to be enjoying the elite captains lounge or dinner during the shows. We did see the comedian, who was just ok and the newlywed game, which was fall down on the floor funny. I do miss the hypnotists onboard as of late. Not sure why these no longer seem to be arranged. The captain's club events are outstanding. A huge shout out to the entire guest relations staff, with the Captain's Circle Host, Alexandra, being the best we've ever met with that position. She was incredible in making each and everyone feel quite special. She sure enriched our cruise experience many times over. We were invited to sail away at the helipad -- which was a most memorable experience. We also were invited to dine at the Captain's table (first time ever) and when we explained that we hadn't packed formal attire due to our transportation issues, Alexandra sent a perfectly fitting jacket to our stateroom so we could attend. Unbelievable and that topped it off to make it a number one cruise. Dinner with Captain Theo and Environmental Officer Maria was just beyond incredible. Our table mates were so nice -- they could tell we were newbies to this experience. Staff and Crew: A very special thanks to Rodrigo, Elena and Marija from the guest relations staff was earned. What an incredibly wonderful and cohesive group to ensure we had the most impressive cruise experience. Besides the casino staff, the guest relations staff, the cruise director and the Captain's Club Hostess as mentioned above, others that made our cruise extra special were: Andrew and Trevor from the oceanview café Imade, Aneka and Wilfredo in the elite lounge Tari and Marta in the morning coffee house Mario, Marko, Milan, Milos, Oleg and Savo in the SS United States and QSine Marija at the main dining room I know there are others whose names escape me -- but feel like everyone worked so well together to make everything extra special for their passengers. Dining: We dined in the MDR 5 times, including the one captain's table dinner and 2 breakfasts. All dinners there were great with fabulous service, with extra special food, wine and service at the captains table. One breakfast was also great in both service and food while the 2nd one was on disembarkation day. That meal was a fail but to be expected as it was chaotic at best and certainly not representative of the entire cruise prior to that. We ate one meal at Q-Sine and the service was phenomenal as were a couple of the dishes we ordered. The Chinese food was way too salty but the lava crab was a huge winner. We had two dinners at the SS United States and both had a superior menu and outstanding service. We also enjoyed the buffet at the coffee house in the morning and never got a meal didn't just love at the oceanview cafe, mast grill or aqua spa cafe. On a cruise, we like to eat light and only when we are hungry. The buffet lends itself to this very well. They would sauté up some veggies for me at the Stir Fry or Pasta stations and I wouldn't have to add the heavy pastas to it. I also tried to stay away from that awesome bread that they bake onboard as well as those world's best fries. Between that and taking the stairs instead of the elevator, I think we warded off any extra pounds that could have easily been added. Port and shore excursions: This itinerary was unusually hot and humid for the coast of California. We absolutely love sailing out of and returning to our home port of San Francisco. We are so disappointed that Celebrity does not have any future sailings out of this port after this week. :( San Francisco did not have its typical weather -- it was sunny and warm, even when we sailed under the Golden Gate bridge on 9/5, it was windy but warm. What a delightful experience. We were going to hike up to the top of Coit Tower but toured the Hyde Street Pier on our own and it was quite interesting. We were tired from all the heat and walking by the time back onboard so didn't head back out again. By the time we got to Monterey, it was getting hot but the warmest weather was yet to come. We booked a walking tour ahead of time through a discounter. We walked into town on that beautiful walking trail that Monterey put in and met by Cannery row in town. The tour was ok, we had a hard time hearing the guide due to the larger number of people included. Much of the tour had us stopping in the hot sun so we left the tour a bit early and caught the free shuttle back to the ship. Since it was a holiday weekend, the town of Monterey just exploded in numbers so the shuttle was standing room only by the time they made a pick up at the Aquarium. Ensenada was our next port of call. We only went into the little shops at the pier, the ones by the Carnival ship being a little better than where we docked. I was able to find just the right little piece of silver jewelry that I was looking for at a vendor that I have purchased from previously. We also purchased some bottled water for our stateroom as we didn't have the beverage package. We've visited Ensenada many times in the past so had no desire to go any further into town. There was a most horrible odor at this port which we had never experienced before. Otherwise, the grounds were manicured quite nicely...just don't know about that smell. Their was a brief downpour we noticed on our balcony shortly after sail away, complete with thunder, lightening and a rainbow. I got some fabulous pictures of the rainbow. Our next stop was San Diego where we planned to go to the zoo. One step outside told us that would not happen. Not only was it unusually humid, the temperature was over 100 degrees. We caught the free shuttle down to Seaport Village but made only about 30 minutes before we stopped in a nice bayside restaurant for an ice cold beer. There was at least one convention taking place nearby so the shops were empty but the restaurants down there were packed to the gills. We walked back to the ship from there so enjoy some of our stateroom air conditioning and a shower. At sail away, we enjoyed the most gorgeous sunset from our balcony. It cooled down a little bit by sundown -- so was doable to sit out there with the nice but warm breeze. The next day we were anchored out near Catalina Island but decided to stay onboard by the indoor pool as it was again very hot and humid. We have visited Catalina Island many times before and were going to go play miniature golf only. We figured we would save our tolerance for the heat in our next port. This is the one and only day we went to the indoor pool -- it was amazing. We had some of the best views of Catalina from our little spot by the pool and enjoyed our day immensely. Our final port was Santa Barbara, again, a hot and humid day. We booked the 11 AM trolley tour from the ship. The trolley seats were so uncomfortable and they jammed an additional couple onboard which made it really tight. There was a metal bar poking me in the back the entire tour...plus, no air conditioning. The tour guide extended the tour by an additional hour thinking he was doing us a favor when I believe that everybody just wanted to go back to the ship. The highlight of the tour for us was Mission Santa Barbara, which allowed us to get off the trolley for a short while. The heat and crowded conditions on the tour most inevitably effected our enjoyment (lack of it) on this tour. We actually learned of places we would like to visit in deeper depth next time we visit that lovely city. Ah....finally a gorgeous sea day which was taken up by packing and some time at the casino. We visited some newly made friends up in the elite lounge to say our good byes and then our final fabulous dinner at the SS United States to celebrate our anniversary. Disembarkation: We were sent a questionnaire in our stateroom with check off disembarkation times listed. We requested to disembark at 9 AM and we were walking down the ramp into the terminal at exactly 9 AM. Since we went through customs as we arrived in San Diego (the immigrations officer was a grump -- noticeably not a Celebrity employee), we grabbed our luggage that we checked in the night before and were outside waiting for our ride to BART by 9:05. Score!! We did take the train back home which was a breeze. Plus, the weather was more typical for our beautiful city and today it is just a perfect 67 degrees and I am loving it!! Summary: Aside from the heat, this was the most amazing cruise where we met some of the most amazing fellow passengers. Most of all though, the staff and crew made this cruise so very special for us. I would go again on the Infinity in a heartbeat although I don't think this cruise can be outdone. Five plus stars awarded!! We just wish Celebrity would reconsider dropping SF as one of their embarkation ports. Read Less
10 Helpful Votes
Sail Date: August 2015
We embarked on ship in Vancouver and the check in process was pretty smooth, our cabin was ready shortly after and our cases soon turned up, so all in all a good enough start. The cabin was nice and we had enough room for our needs. We ... Read More
We embarked on ship in Vancouver and the check in process was pretty smooth, our cabin was ready shortly after and our cases soon turned up, so all in all a good enough start. The cabin was nice and we had enough room for our needs. We had an ocean view cabin on deck 3. The ship is a bit tired and needs some work here and there.The Cellar masters bar is a nice place to chill out. The Rendevous is a bit dated and other areas could do with a spruce up but overall not too bad, The activities were good, lots of variety and never bored. The service was good but at times it was average and here and there a bit below average and not as good as the service we had on the Millenium when we did the Far East cruise. The excursions were amazing with heaps of choice from mild to adventurous, we went whale watching at Icy Strait and saw Orcas and Humpbacks. We went to Juneau and saw more Hump backs and one breached right out of the water it was an awesome sight. Some of the excursions were a bit badly organised and we were sent to three different parts of the port building on one, which was a nightmare as we ended up back at the boat in the end. Dining in the MDR was average at best, food was not hit and some I couldn't eat. We complained and got an apology but to be honest the buffet was better. We booked Qsine and that wasn't great either. We felt a bit rushed and then found out that there was a staff party in there!! We have completed the Celebrity survey and given our scores for the food and to be honest we will not be the only one's most were complaining. The entertainment was fabulous with some really good shows and special guests. We bought a DVD of the cruise in review but the quality is poor and it is more of an advertisement for Celebrity than the previous one we bought, so wont be buying anymore of those. Disembarkation was fine but there was a massive queue for taxis - we went off and hailed a cab on the main street. Read Less
1 Helpful Vote
Sail Date: June 2015
Since we had never cruised before we thought it would be nice to try for the best possible first experience and booked a Suite (Celebrity Suite) on the Infinity so maybe our experience, hence review is above average compared to some ... Read More
Since we had never cruised before we thought it would be nice to try for the best possible first experience and booked a Suite (Celebrity Suite) on the Infinity so maybe our experience, hence review is above average compared to some general room reviews. We also want a smaller ship to Alaska as we did not think we would use all of the extra restaurants, lawn club, etc and Infinity was the perfect size ship! Although our boarding process lacked direction and organization and no one greeted us, within about 30 minutes we found Micheal's Concierge Lounge and it was a whole new world. From the time we entered and had champagne to be whisked to the private dining room, Luminae, it was as if we were in a five star resort with nothing to do but eat and drink. We were able to then check into our suite by about 2:00pm. Luminae, the new Suite only restaurant was 5 star dining and Lazar, the MAÎTRE D' said "welcome home" every time we arrived. He and his staff made us feel special and warm and it reminded us that we were on vacation. This is a small restaurant and so again we never had to wait on lines, get shoved around at the buffet, etc. Our suite was wonderful #604. About 460 square feet with a rounded balcony. I picked this particular room not only because it 'juts' out from the boat but it faces forward and so it offers a spectacular view facing forward all the way to the back. It was a perfect location mid-ship, near the stairway and elevator (but not noisy). We had a seperate bedroom with a large closet. Great shower pressure by the way (-: I loved this room! Lenny the concierge could not have worked harder for us with planned excursions, dinners, cocktail parties and even a private tour to the see the bridge. I am home still hoping Lenny is hidden somewhere in my house. Just some additonal notes about the ship: The Constellation Lounge (top floor) was also a spectacular place to sit and view the trip and scenery, Il Bacio had the best Cappuccinos we've ever had, the comedian was hysterical and the naturalist, Milos was intersting and humorous, loved his sessions. There were a ton of various activities all day. I have nothing negative to say but again we were not with the masses of people and so we felt this was more like a small intimate ship and even when we did see people, the ship never seemed crowded. Read Less
Sail Date: May 2015
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop ... Read More
My husband & I began cruising two to three times a year for about the last 5 years. This was our first Celebrity cruise and we were less than impressed. To begin, the new port terminal in San Francisco was very nice, and drop off much simpler than getting off on a busy street outside the aging terminal down the street. But the wait was the longest of any cruise yet. We were in line for what seemed like hours, on our feet, so tiring. At first blush, the ship is beautifully appointed and decorated in tasteful, modern themes, although some of the art work seemed peculiar (a crushed motorcycle sculpture, and tiny 3-D printer figurines in glass cases...no pieces had that ooo-ahhh factor we've seen on other ships). Our cabin was the best design yet ~ rounded bed, lots of mirrors to give a spacious feel, glass panel-illuminated nightlight in the bathroom - excellent idea. We had heard the food was "better" Celebrity, but we found it mediocre in the dining room and some menu items were actually quite poor (steak ordered from the "left" side of the menu was "diner quality"). The one and only night lobster was served, it was tough, dry & chewy. The mushroom risotto smelled horrible and came in the form of a brown paste. We got it, this was probably a subtle nudge to sign on for the alternative dining venues at a premium price. We are not usually buffet people, but ended up there for breakfasts (the dining room took way too long, and the menu never changed like it did on other cruises). I have to say, the buffet experience on Celebrity was the best of any other cruise we've taken. The pasta bar, pizza bar, and particularly the ice cream/sorbet/frozen yogurt bar (flavors changed daily!) were very good. Fresh waffles, omlets & eggs Benedict were made to order at breakfast at various stations. There was always a fresh ham, or roast being cut for lunch & dinner, sushi bar every night at 5:30p, and they would fry up minute steaks and chicken breasts on the grill as well. Even the burgers at the poolside grill were more like home made than the thin, McDonald variety on other cruises. The international staff was friendly and engaging. The entertainment we found lack-luster compared to other cruises. The theater was nicely designed, small couch seating (not too comfortable after awhile though). The stage floor was shabby and beat up, the production shows were ho-hum as far as content and music selection, and some of the costumes were garish and odd. the guest entertainers were as expected. We saw much more sophisticated entertainment on Princess actually. However, the small venue music was nice - two girls ("Ear Candy") and a singing piano player provided casual background vocals. On the downside, the piped in muzak in the buffet and other areas was almost always vocal jazz, erratic, moaning and whining. More ambient music would have been welcome. Selections on the cabin TV were extremely limited and often "no reception" would appear. Premium movies were available at a whopping $12+... really?! So much for kicking back in the cabin to relax and watch TV. It was mostly commercials selling future cruises or premium ship services & restaurants. All in all the cruise was very nice. The itinerary was one of our best yet to Alaska (been there 4 times). We were pleasantly surprised by stops new to us in Haines & Nanaimo. Milo, the naturalist was very good and spoke on a variety of interesting subjects, including one presentation on the constellations & space. The "Snapshot Rally", by Mikey/Live was an excellent, sharing experience. Cruise contributors submitted 5 of their best photos and got a (free) photo CD at the end of the cruise that was a compilation of 600+ wonderful pictures submitted by other cruisers. Now for the problems we had. Mid-way through our cruise they decided to spot-paint our balcony. No notice was given. We arrived with our cabin door ajar and someone outside painting. We were assured the paint would dry in about an hour. But there was moisture, and the paint remained tacky for days. We tracked it in on the carpet and it stayed on our shoes. Paint was also slopped onto our deck chairs. We were hindered from using our deck as we had to skirt around the edges to avoid the undried paint. We called guest services, but they couldn't move us. It was then that I noticed how gross our room phone was. I took pictures. For a cruise line so concerned with health, this was an area that was clearly neglected and a place ripe for cross-contamination. Also, there were humps in the hall every so often. Not the metal separators found when carpet meets these were humps that if you were caught off guard, or in rough seas, or very elderly or impaired might cause one a real problem. There was also a large divot (about the size of foot) covered over by carpeting at the end of our bed that we turned our ankle on a couple of times. When we mentioned these "flooring irregularities" to the room steward, he laughed and said "they were there when he got there". Upon returning, I contacted customer relations to tell them about the paint issue, the dirty phone, and the flooring irregularities. They were ho-hum about it and offered us a $125 discount on our next cruise (total). I doubt we will be back with Celebrity. It really didn't turn out to be all it was cracked up to be. Read Less
1 Helpful Vote
Sail Date: May 2015
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to ... Read More
First of all we had a very difficult time getting into San Francisco due to weather conditions (heavy fog). My wife called Celebrity help desk to find out if the ship was leaving later than expected. We were told in a very cold voice to be at the terminal by 4 pm or we would not be allowed to board. After landing in SF on another airline and a mad, mad dash to the cruise terminal by taxi at just minutes before 4 pm we saw hundreds of people outside standing in line waiting to get into the terminal. There had been many, many delays getting people onto the ship. We paid Celebrity for a shuttle ride to the ship but received a text from our travel agent that Celebrity notified her that anyone arriving at the airport after 12 noon would be on their own to get to the ship! No shuttles! What? That was dozens of people coming into SF just after noon. We never received that text from Celebrity and we were signed up with them to receive updates. Then there was no greeter present anywhere to tell us what was going on and to confirm how to get to the ship. We have been to Alaska many times on Princess and Holland. How can you have a Alaska cruise with NO naturalist on board? Whoever was doing the VERY limited narration at Tracy Arm had no idea what to say. When we boarded the ship we had no drinking glasses in the room and no do not disturb sign for the door. We also found out later that there was a Welcome Aboard letter with some details about things we missed. We never received that letter (our 5th and probably last cruise with Celebrity). We also never received one of the bags they give you for shopping at the stores on shore until we asked for one! Production shows (3) were very good. Other entertainers were okay, about what you expect. Food okay. Curtains in stateroom looked like they were 30 years old. Bed was hard as a rock, very uncomfortable. Ship was nice but seems to look somewhat old and dated. Compared to Princess, who seems to always do everything right, this trip was a disaster. Read Less
1 Helpful Vote
Sail Date: April 2015
This was only our 4th Celebrity cruise (23 over all lines) so not as familiar with the ship classes. It so happened we had two Celebrity cruises booked, one in January of this year and again this April. Our January cruise was on the ... Read More
This was only our 4th Celebrity cruise (23 over all lines) so not as familiar with the ship classes. It so happened we had two Celebrity cruises booked, one in January of this year and again this April. Our January cruise was on the Equinox, so the Infinity was a bit of a let down. First of all our balcony cabin, 7200 overlooked the suite cabin awnings below, so our view down the side of the ship (we like to watch the port workers) was blocked. In looking at the ship from port, it appears that most balcony cabins have some sort of obstruction below. I would sail this class again, but in an outside cabin. I have to admit that I did very little research on this cruise, so the cabin issue was my fault. Of course, being a smaller ship, it wasn't as "Grand" as the Equinox, everything on a smaller scale though. The ship does show some wear and tear but it is not abused. There were many activities offered throughout the day, very few appealed to my husband and me so we read (four books each) and played Dominos and generally amused ourselves. I would also agree with another reviewer that showing a movie in the afternoon on sea days (we had a lot, one more than we expected by missing Puerto Vallarta). I only remember one movie playing which was Birdman, so only one movie with 9 sea days. The service overall was excellent even with the high sanitary requirements, the wait staff did an excellent job having to deal with it. In talking with one wait staff member in the dining room he said that there were eight people affected by Noro who were at two tables close to each other. About four or five days in no more ice on the Martini Bar, no books in the library, and you literally had to bump into a sanitizing station in order to enter the shopping areas. We took the sanitizing very seriously, two weeks back and my hands are still peeling. Peeling hands is a much better side effect. We upgraded our beverage package the first night, just so we did not have to think about it. I took advantage and now I am Martini Bar hooked :). Jennifer, in the Martini Bar is excellent and the "boys" behind the bar love to show off. We had open dining and snagged a great two top against the windows at the back of the ship and Maria in the dining room worked with us to have the same table each night. I can't complain about the food since I did not have to cook it, but all meals were enjoyed and appreciated. The bread sticks are wonderful! I think Celebrity has a superior everyday menu, better than HAL and Princess (IMO). Again, with the heightened sanitization, all bread was served (not a bad thing!), my salt intake went down with no salt shakers, maybe I came back more healthy than when I left? I wish... We only saw a few shows which were good, we prefer the more comedy venues than singing and dancing, most times we were just too tired after dinner (dang Martini Bar) and just went to the Casino for a few minutes of gambling. No complaints about the entertainment, just because very little appealed to us does not mean it was not good. There were also two speakers on board, one talking about the Panama Canal and another who would talk on the art of comedy (several types of comedy things). The only hiccup in the cruise was the last day. We were supposed to be out of our cabin by 8am, we left the cabin at 6:45 to get some coffee and told our cabin steward we would be out for good at 7:15 (walking off our own luggage). When we returned to our cabin the steward was in it having removed our unzipped luggage from the bed and stripped the bed. We believe my husbands extra set of eyeglasses and clip ons ($$$) were next to the luggage and got swooped up in the bed linens. Two unanswered emails to Celebrity's lost department and I finally had to call on Friday. In defense of the high sanitation he was just wanting to get a head start, hopefully the glasses were found, we just don't know yet because they don't know we've been asking about them! We were off the ship by 8:10, customs was VERY smooth and off to taxi to BART (taxi's were lined up). I did notice that NO luggage had been offloaded yet and felt bad for the passengers getting off and those who were coming aboard. We were home by 10:45, the best disembarkment we've experienced. Any cruise to me is a good one, some things go bad but never enough for me to say "insert cruise line" never again. The never again incidents do not reflect the entire cruise line or every ship in its fleet, just your experience on a particular sailing. Our cabin choice was my bad, I just know now that I can't be lazy when selecting cabins from now on, research, research, research and it's all good. Read Less
Sail Date: April 2015
Panama cruise April 13 - April 28 2015 Due to mechanical problems, our flight between Brussels and Atlanta was delayed with more than 7 hours. Besides that the flight between L.A. and San Diego was cancelled. So we did the last track by ... Read More
Panama cruise April 13 - April 28 2015 Due to mechanical problems, our flight between Brussels and Atlanta was delayed with more than 7 hours. Besides that the flight between L.A. and San Diego was cancelled. So we did the last track by bus. So we made it just to board the ship. Unfortunatly, due to a minor outbreak of the norovirus on the previous cruise, everything was delayed on embarkation day. As already mentionned in some reviews, the Infinity shows his age at some spots. Nevertheless every corner was clean and the crew did their best to maintain the ship in good condition. Our cabin 7071 (inside) was in order and our steward, always smiling and interested in our dayly program, did a very good job. We normally ask for a table of 8 in the MDR. This time we were put on a separate table for two. This makes that the dishes came a little bit to fast each after another. The different menus were top for us. Every plate cold or hot as needed. The choices at the buffet were sufficient. One remark: the barservice was sometime slow with breakfast and lunch. As we book every time a beverage packet we like to have each morning a fresh squised juce. Some days we had to search it ourselves at the bar. Every portday we went on excursion. We enjoyed every tour with excellent guides. Only Cartagena was desillusion due to the streetvendors who don't stop to ennoy you, trying to sell some overpriced items. We booked this cruise in 2013 as we hoped that the new locks would be in operation. But we are pride that, we little Belgians, are a world player when it comes to dredging. Two of our companies do the major dredging on both sides. And what was not told by the lector on board, colonel Goethals, the chief engineer who lead the construction works in 1914, was in origin from Belgium. His parents left our country, sailing out of Antwerp to their new country on board of one of the vessels of the Red Star Line. Read Less
1 Helpful Vote
Sail Date: March 2015
Our cruise on the Celebrity Infinity was from Valparaiso cruising Northward seeing South America, Panamagg Canal and ending in Ft Lauderdale. Let me discuss some of the pre-cruise events. Our flight to Santiago was uneventful with the ... Read More
Our cruise on the Celebrity Infinity was from Valparaiso cruising Northward seeing South America, Panamagg Canal and ending in Ft Lauderdale. Let me discuss some of the pre-cruise events. Our flight to Santiago was uneventful with the airport recovering from the 2010 earthquake which significantly damaged the International airport. Our private tour guides, Sergio and Annaliese from Perfect Day tours where perfect hosts and gave us a customized tour of Vineyards, Isla Negra, Vina Del Mar and dropped us off in our Valparaiso B&B called Hostel Morgan. The B&B was reasonable, in a fun area with many food options but a bit noisy at night. Thankfully, we had earplugs! Embarkation was easy and reasonably efficient. The cab was 8,000 pesos which included 2,000 peso tip. While most of the ports of call were arranged using private excursions (all amazing), we did arrange two Celebrity tours with Celebrity. The full day tour to the Altiplano from the port of Arica was amazing with Llamas, Guanacos, Vincunas, Alpakas, and Chilean Flamingos. The guide was informative and fun. The next port excursion with Celebrity from Pisco to the Ballestra Isle which also had great views of bird and sea animals but the trip was delayed with a late arrival of our boat. Leaving less time for wildlife. The Celebrity Infinity staff welcomed us onboard. The crew needed a long time to clean and sanitize any ship based in South American typically struggle to control Noro that's brought in from SA ports. They did keep us comfortable in the buffet until our rooms were ready at 4pm. Our stateroom was clean and in good order except for a broken telephone which we reported to our stewards when they came to meet us. The Celebrity Infinity main dining room service was excellent and the staff was top-notch. Our food was as good or better than other cruise lines we have used (HAL and NCL). The at sea teaching classes were also good providing good information and background on the upcoming ports and culture of the ports/countries that we would visit. However, the entertainment onboard was poor and wasn't appropriate for a South American cruise. Seeing poor Broadway shows and performers from everywhere but South America was disappointing. On other cruise lines, when we would pull into a port, they would have periodically have culturally relevant shows (e.g., in Scotland on a 2013 cruise, we had Scottish Bagpipers and on a trip with a port call in Istanbul, we had a Turkish dancers). The entertainment was unimaginative and inappropriate with some singers who were off-key. I've seen High School musicals which showed more imagination. We used one shore excursion from the ship and it was delayed (with our group losing an hour waiting for a boat and guide). Very upset cruisers who had to stand in the sun for an hour by the pier waiting. My phone voice mail system wasn't operational for the entire cruise which hampered our Cruise Critic groups from getting together or updating tour. We called repeatedly throughout the two-week cruise and finally got a senior staff member who indicated that "it's a French voicemail system and we've been having issues with it". However, I would not that after noting this on a comment card, they gave us some onboard credit (so at least they finally tried to provide restitution for our inconvenience). I'll likely not use Celebrity in the future based on price/ value but did enjoy the South American ports and Panama Canal. Read Less
Sail Date: November 2014
Celebrity specified evening dress for the formal nights so I brought my tux along, my wife one of her cocktail dresses. We were quite disappointed when we observed one guest dining in his bib overalls and t-shirt and there was NO ... Read More
Celebrity specified evening dress for the formal nights so I brought my tux along, my wife one of her cocktail dresses. We were quite disappointed when we observed one guest dining in his bib overalls and t-shirt and there was NO enforcement by the maitre'd or ship staff. OK, so the overalls looked new, but certainly NOT formal attire unless that's what he wears at hog slopping conventions. All other aspects of our cruise were excellent; great entertainment, educational programs = WOW, especially Brent Nixon and Fred Saxon, clean cabin, clean ship, excellent food, courteous staff, fine shore excursions and the price fit the nature of the cruise. We will cruise Celebrity again when the opportunity presents itself. Even though I rate this cruise excellent in all categories except dining, overall gets only four dots because the formal evening dress code was not enforced [why?]. Read Less
Sail Date: August 2014
Norwegian Fjords-Celebrity Infinity August 15-25 We are experienced cruisers, this being our 26th cruise and 18th with Celebrity. We enjoy the many privileges that Elite status brings with it and have been avid, long standing Celebrity ... Read More
Norwegian Fjords-Celebrity Infinity August 15-25 We are experienced cruisers, this being our 26th cruise and 18th with Celebrity. We enjoy the many privileges that Elite status brings with it and have been avid, long standing Celebrity supporters. However, this past cruise put that to the test. Our last Celebrity cruise was on the Constellation last fall to the Greek Islands and we had none of the concerns that we certainly do now. Indeed, as a travel agent, I will no longer be able to recommend Celebrity without fear. So why the change of heart? Basically, it came down to inconsistencies across the board. We love to dance and spend a good part of the evening in the Rendez-Vous Lounge. On this cruise, it was so cold, it was uncomfortable to stay even with the exercise the dancing brings with it. We did question why it was so cold and were told by Guest Relations that the temperature around the entire ship was kept the same. ( basically saying we were wrong) We were traveling with another couple who found the same issue and so avoided the Rendez-Vous Lounge totally. The same heating issue was a problem in the Thallasotherapy Pool area. You could not sit in it without having a towel or blanket on. Again we complained to no avail. Yes it is chillier in Norway, so increase the heating! Another issue was the lack of enforcement of posted rules. There were children in the adult pool every day at any hour. We spoke to a pool butler the very first day who did nothing. The second day we spoke to Guest Relations in person at the front desk. We got a fruit basket as the solution. Still children were in the pool all day. The third time we spoke to an officer who actually tried to do something, but one of the adults with children started to yell at the officer so several adults left instead of listening to the argument. In all fairness to the father, part of the issue was the inconsistency on the part of Celebrity to stick to actual times. Some days they said it was 4 PM, other days they decided it was 5 PM. One day a sign finally appeared but still was never enforced. It clearly says adults only from 11 - 5 and still there were children of varying ages every day at all times in the pool and in the hot tubs for adults only. We spoke to the head of the Captain's Club who merely said it was summer and there were a lot of children on board- not the appropriate answer at all. There were adults with plates of food in the hot tubs and bottles of beer. The solution is so simple; a security guard or officer in that pool area. The buffet was an absolute and utter zoo. People butted in lines, saved seats and were indignant when we said something to them. "Excuse me" seemed to be an expression not known by many. Breakfast was the worst; one day it took us 20 minutes to get a seat. Waiting for toast was ridiculous, so we gave up and went to the main dining room for breakfast but were saddened by how long it took to even get served. Yes, the juice, coffee and pastries come quickly enough but since we don't have that, it took up to 20 minutes to have our order taken and then another 20 minutes for it to arrive. Although we hadn't complained, one waiter who had high social intelligence, came over and said the wait was because my wife had ordered cold food and I, hot food. Good try, but nonsense. The ship kept changing breakfast times and some days there was nothing at all available from 7 AM - 8 AM. Really? And as stated before, do not sit on the right side when entering, where service is horrible. At dinner, we fortunately had an excellent waiter, Jose, and assistant waiter Herickson. The food, however, was inconsistent. Some old standards like the prime rib, beef Wellington and lamb were superb. Some like "Pork and Beans" shouldn't be on a cruise line menu who was known for its food. Salads were poor, desserts poor and cold soups seem to have disappeared just as the brunch. When we inquired about the brunch, we were told it was a decision based on food sanitation as Celebrity had observed several guests had become ill just after the brunch. It took a waiter to explain that to us which we really appreciated. The hake, halibut and haddock were dry and overcooked. Celebrity used to have sommeliers who did an awesome job with wine. This cruise we struggled to even get served. The "Sommeliers" were glorified bar servers, nothing like the original sommeliers Celebrity used to have. Our friends asked for certain wines but substitutions were made without a word of explanation. Sometimes when questioned, the answer was we have run out of that wine. So why not be honest and say so instead of trying to sneak a different wine by. Strange that the very wine asked for was always available at the martini bar. Again, it came down to poor service. The one high note was Natalie, the hostess, who was as pleasant and professional as one would expect. The Elite cocktail hour is usually a highlight for us. Again, children were allowed in and some would run around, not the way an adult wants to spend a cocktail time. On the last day, again no officers present, when one child was running and screaming, we simply left. Again one waiter stuck out as out of the ordinary, Roosevelt was awesome. He really worked! He walked quickly, engaged in meaningful conversation, and took the initiative on many occasions by responding to guests who were being looked after by other waiters. He was again, perfect, the kind of service one expects of Celebrity. It is fitting to note that there are still crew on board who are excellent. Our cabin steward Ambrose was perfect. He was efficient, personable and nothing was ever too much trouble. The Elemis products have gone by the wayside as have the nightly chocolates. But Ambrose on Deck 8 is the kind of staff member one expects on a Celebrity cruise. Other than the few staff mentioned, there appeared to be a complete lack of interest by most. Dishes were cleared very slowly in the buffet, little communication, and general apathy seemed to be evident everywhere. We have eaten in Bistro On Five many times per cruise, but this time once again due to lack of interest or engagement by staff, after the first lunch, we passed. The food was good although increased in price from $5 to $7. Yes, doesn't sound a lot but when it is on top, we simply passed because there was nothing really special about it. We spend a fair deal of money at the martini bar. Again, inconsistent was the word to describe the experience. If you wanted a good drink, Adrian was the man. Many patrons kept asking for only him to make their drink because he went out of his way to match the drink to the client with outstanding consistency. The other bartenders were a hit or miss. The service was only good if you sat at the bar with Adrian as he catered to each client perfectly. For a time, we wondered if it was an M class ship issue. We loved the Galaxy, Mercury, and Zenith. In particular, Captain George on the Century told us he expected his officers to be visible and engaging with passengers. Indeed, at every single Captain's Club cocktail time, there were up to 5 officers there who would sit down and chat. Captain George was at every function for the whole 15 days to Hawaii. This time, it was very superficial and seemed as if they couldn't be bothered. Loyal clients really do want to be engaged with. We were on the Millenium to Alaska last summer and it was excellent. We have been on the Summit 8 times, and always happy, and Constellation 3 times as recently as last fall with a few complaints so this appears to be an Infinity issue. We had considered the repositioning cruise from Lauderdale to Valparaiso through the canal but will now take a pass since it is on Infinity. In fairness to all, the ship was clean. In short, what should have been a wonderful cruise when one says Norwegian Fjords was ho- hum and will cause us to rethink our loyalty to Celebrity. Read Less
Sail Date: May 2014
Overall - we loved our cruise. We had a great time on the ship and in port. I got slightly bored on the at sea days because it was chilly sometimes and everyone was wrapped up in blankets at the pool. My husband and I are in our 30s and we ... Read More
Overall - we loved our cruise. We had a great time on the ship and in port. I got slightly bored on the at sea days because it was chilly sometimes and everyone was wrapped up in blankets at the pool. My husband and I are in our 30s and we don't have kids so we were looking for a cruise not crowded with kids that also had a lower average age. Average age onboard - excellent. Hardly any kids and I would say the median was ~upper 50s which is pretty good for a cruise. Embarkation - AWESOME. We were one of the first on board. No LINE! We arrived from the airport at the port at 11:15AM around the time they started checkin. Concierge Class - we didn't think Concierge Class was worth it at all. We were almost first in line to checkin and get on the ship. We got on before everyone else so priority boarding wouldn't have helped. For disembarkation - I would have been happy to wait on the ship til everyone else got off. We did like the afternoon snacks (canapes) in our room but that was the ONLY perk of Concierge (besides the stateroom which we loved) that we liked. Stateroom - Our state room was perfect - loved the balcony. Plenty of space for us and storage. Toiletries provided were not great and I wish I had brought my own. Service - amazing service in restaurants, at the pool, at the bar and our cleaning staff. Guest relations and shore excursions staff left something to be desired. Food & Bars - outstanding. Buffet did get crowded at times and we were rushed once or twice in Main dining room (celebrity select). We did a bar crawl every night. Specialty restaurants were all outstanding! Beverage package - upgraded from classic to premium during check-in and it was worth it to us! we frequently got several cocktails drinks per day that were at least $13 and we only paid the difference. So an $18 glass of wine was only $5. (yes i had several of them) Dining package - we purchased the 4-pack while on board and it was worth it. We basically got to eat at one specialty restaurant for free because of the package. Good thing is that if you go to dinner and then purchase the package later, they can include the previous dinner in the package. Spa - way way way overpriced. I will not go again. I got a Gel manicure which usually costs $30 and it was $110. Massages were over $135 each not including tip. Could have saved us $500 total by skipping the spa. Gym - adequate. We used it frequently. Wanted to do yoga but Classes were not free and you had to sign up in advanced. First day at sea I had a to wait a few minutes for a treadmill but otherwise it wasn't too crowded. Casino, Activities & Shows - not of interest to us. Casino had high table minimums. Celebrity life activities were boring or not interesting. We did quite a bit of karaoke in the sky lounge but it only lasted about 1 hour per night which was sad. Wish there were more after dark activities or places where couples in there 30s and 40s could hangout after dark like a dance club which I have seen on other ships. Port visits - Excellent. Ample time in port which I think is a key pro for Celebrity. Tendering was not an issue. Getting off the ship in time for our early AM excursions was never an issue. We never stood in line to get off. Destination guides handed out on ship were not detailed enough. No full area map or helpful tips on what to avoid. For example - would be nice to know that during peak times you can stand in line for > 30 minutes to take the cable car back down in Santorini and there really is no other way unless you want to walk in donkey poop. Ports Messina (Sicily) - We took the celebrity transfer to Taormina where they drop you off for 3 hours and you tour it on your own. It was overpriced but we liked walking around the pedestrian area of Taormina and had lunch. Kusadasi (Ephesus) - private tour with Ephesus Shuttle from trip advisor. Our guide was waiting for us on time when we disembarked at the port. Nil was extremely knowledgeable about all the history and the excavation of the sites and had majored in Tourism at a university in Turkey. She spoke pretty good English. We first visited the House of Mary and then Ephesus and the Terrace Houses. Then we went to the Basilica of St John and she walked with us to a nearby Mosque. Afterwards we had a wonderful lunch and then Nil accompanied us to the Bazaar because I really wanted to shop a bit. The best thing about the tour is that we went at our own pace and Nil tailored the tour to what we were interested in. Athens - Semi private tour with Yannis Taxi from trip advisor. Our group of 14 mini-bused to the Acropolis from Piraeus port after being met promptly by our driver and our fluent english speaking guide, Eleni (Helen). One thing I loved about this is that my husband and I didn't know any of the other people on the tour. Yannis set up the whole thing which made it a lot cheaper than private. Eleni guided us through the Acropolis and the Museum of the Acropolis with exemplary knowledge and detail. We had time on our own for shopping and lunch in the beautiful pedestrian area of Plaka. After lunch, we visited the Holocaust Memorial and Constitution square for the changing of the guard at the tomb of the unknown soldier. Eleni was EXTREMELY knowledgeable and I wonder if she is not actually a History major. She had extensive detail on everything! Rhodes - on our own. Enjoyed walking around old town and taking pictures. Had wonderful lunch and then took a taxi to Faliarki beach. The beach was so-so. Santorini - on our own. Took the Oia speed boat transfer (booked on Facebook SantoriniPlanet) to Oia to avoid cable-car and donkeys on the way up the mountain. Oia is beautiful and must see! Walked around Oia, took pictures, shopped and had lunch. Transfer includes bus ride back. Boarding buses was chaotic, crowded and people were cutting. We made it on the bus and then got stuck in a traffic jam for 45 minutes because the roadway back to Santorini is not big enough for 2 tour buses to pass each other at the same time. Back in Santorini walked around the beautiful small town, shopped and then stood in line for 30 minutes waiting on the cable car back to the dock around 2pm. When we got back down to the dock, storm was starting to blow in and we jumped on the first tender we saw and we are lucky we did. The shut down tendering after ours for 2.5 hours after due to gusting 70 mph winds. Cable car was also shutdown. Folks were required to be back on board by 5PM and that was extended because people were stuck at the pier. Tons of people had to walk down the long path way that is shared with the donkeys and many elderly or disabled people were injured on the way down. The ship waited for all crew and guests to make their way back onboard after the storm died down around 5PM. Mykonos - planned a kayaking trip but it was cancelled due to the storm from the day before. We didn’t find out about the cancellation until after we were already wandering around our meeting point looking for everyone. Instead we took a ferry to Ancient Delos and got stuck there for 3 hours due to the schedule difference between the first trip out and the first trip back. 3 hours is way too long to spend on Delos and its as only semi interesting after spending days looking at ancient ruins in Rome, Athens, and Kusadasi. After we made it back to Mykonos we walked around the BEAUTIFUL small town and had lunch before tendering back to the ship. Naples - Private tour with a group of folks I met on Cruise Critic. The driver/guide from Naples Tour Service, Salvatore, met us at 7:30AM and first drove us through the mountains on the way to Amalfi so we could see a different view. We go there early before it was too crowded. He stopped a few times along the way at scenic areas for us to take pictures. Once in Amalfi we had 1 hour of free time to walk around town center. Amalfi is small and has shops, cafes and the beach. After leaving Amalfi we drove to Positano along the picturesque coast and the road is not quite big enough for 2 busses to pass which can be stressful but our driver was great! Again we stopped along the way for pictures. Positano is beautiful and posh. We had 1 hour of free time in Positano and walked to the beach and back. By that time, ~11AM, it was starting to get crowded. Next we drove to lunch at La Tagliata which was wonderful! Family style dining. They brought out lots of veggies and antipasti, then we had a pasta course and then dessert. House wine flowed and they gave us Lemoncello with dessert. Amazing view and great value. Everything was 25 euro per person. After lunch we drove to Pompeii and we had 1.75 hours free time. We were pretty tired by that point so we zipped through pompeii and made it back to the ship around 5pm in time for last aboard which was at 6:15PM. Sal was a wonderful guide. He gave us tons of information along the way and plenty of free time. Next time I wish we had gone to the museum for pompeii in naples. Read Less
Sail Date: March 2014
My wife and I, along with five other couples recently completed a 14 night cruise from Valparaiso, Chile to Miami via the Panama Canal. The purpose of this cruise was to celebrate my 70th birthday. This was our 18th cruise and we have ... Read More
My wife and I, along with five other couples recently completed a 14 night cruise from Valparaiso, Chile to Miami via the Panama Canal. The purpose of this cruise was to celebrate my 70th birthday. This was our 18th cruise and we have Elite status. I mention this so that others realize we are not new to this game. We flew into Santiago four days early, staying at the Marriott hotel, in order to spend time in the city and take a day trip into the Andes. To reach Valparaiso we also hired a van at the hotel and toured our way to the ship. Boarding went very smoothly, and in less than 20 minutes we were aboard, and in our Aqua class cabins. Everyone in our group seemed more than pleased with the ship. the food, the crew, and just about everything connected with this cruise. Two of the couples having recently completed a cruise from Istanbul to Dubai on Regent, seemed especially pleased, so much so that they cancelled another cruise with the same line for this fall, and booked a Celebrity cruise instead. In fact four of the couples also booked a 14 night cruise with Celebrity for next March. The only negative was a small outbreak of Noro that reared up. Having said that, I must commend the ship's staff for keeping the outbreak under control by constantly cleaning, cleaning, and then cleaning again. It worked! The number of cases was held in check, the spreading of the virus was stopped and the cruise continued. Yes, it did cause some confusion and a bit of chaos in Oceanview, but I figure that so many crew members were wiping down the ship that some services suffered. A first world problem, really. I suppose that if one was confined to one's cabin, then the trip would suffer, but what other choice is there? As for ports on this cruise, I would refer you to other reviews. In general, I concur with what others have written. The passage through the canal was fascinating, and Cartagena was our favorite stop. We got off the ship right on time and were deposited quickly at the airport. That is another story for another time! Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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