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3 Helpful Votes
Sail Date: September 2017
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events ... Read More
I'm a Celebrity fan and chose this ship due to the itinerary, size and the views! The crew was awesome, friendly and very fun. The bartenders were somewhat slow and the ship definitely needs to add more, especially during the events in the Constellation lounge. It was ridiculous how long it took to get a drink. And several were in slow motion all the time. Very frustrating, and yet the Martini Bar Bartenders were amazing and plentiful! They made it so fun to watch their antics, playing and interacting with customers. Our room was great. We did balcony and were very happy with the size and space to put everything. We had a wonderful cabin steward. The evening entertainment was a nice variety. The comedians were awesome, the aerialists were amazing and the singers were really good. We enjoyed the Entertainment Cruise Director Luigi! And we really enjoyed the other entertainment director - Nacho! However, his assistant Jeanna was so LOUD and obnoxious. She is way over the top and we left several events because she yells into the microphone and we didn't want to listen to her. Our only real disappointment was the food. The Ocean view cafe lacked flavor, options, and creativity for breakfast and lunch. The 2nd row of food was unreachable due to the shields. It really needs to be redesigned. The food had no flavor. No one in our group was happy with any of the options there. Very disappointing. We ate in the dining room every night and it was hit and miss. Some nights were really good with options and others were disappointing as well. We've had such great food on previous cruises and this was definitely not something to be excited about. Overall, we enjoyed the cruise and especially the staff.... Read Less
6 Helpful Votes
Sail Date: August 2017
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that ... Read More
It was a great cruise. All of the staff were very friendly and helpful. To highlight a few.. Ananda and Baburao were fantastic every night at the trellis restaurant. We loved having them as our servers. Also, Derrek was the gentleman that took care of our rooms and he did a wonderful job and was also very kind and helpful. Finally, the Brian James band was absolutely fantastic. We loved listening to them every night. They were very kind, personable and great musicians. The amount of songs they knew was astounding and they did an excellent job of interacting with the people watching. Also I really appreciated the variety of music they played. Wll done Bryan James Band! Also, it is important to note that Aliandero was very funny and we enjoyed him acting as the host for the week! Thank you very much everyone it was a very pleasant experience. Read Less
6 Helpful Votes
Sail Date: July 2017
This was our first cruise having a balcony. It is a must for Alaskan cruising. The views are breathtaking. The rest of the cabin was dated (as most cruise ships are) but had more than enough room for 2 travelers. Room amenities ... Read More
This was our first cruise having a balcony. It is a must for Alaskan cruising. The views are breathtaking. The rest of the cabin was dated (as most cruise ships are) but had more than enough room for 2 travelers. Room amenities included hair dryer, toiletries, bath robes, stationary, safe, mini fridge, 2 umbrellas, and small binoculars. Martini Bar was very fun. The bartenders are performers in their own right. Johannes was great and the iced bar tops are very cool. Jeanna and the Activities group made all the ship games and activities fun. Trivia, live game shows, and "tailgating" game competitions were fun to break up the day. The performances were awesome. Between the comedians, the acrobats, and the song/dance performers, we made sure not to miss one of the shows. Dinner in the dining room was always a good time. The service was excellent by each staff member that we encountered. The buffet could use some better organization. Especially the "made to order" stations that left little room for a line and always had a crod of people mixed with those trying to place their order and the others who had already ordered. Read Less
27 Helpful Votes
Sail Date: June 2017
This is the third time we have cruised with Celebrity. The first and second time the experience has been perfect, really perfect. Not a single complaint or issue. Hence we booked this cruise. On reflection, a mistake. I would urge ... Read More
This is the third time we have cruised with Celebrity. The first and second time the experience has been perfect, really perfect. Not a single complaint or issue. Hence we booked this cruise. On reflection, a mistake. I would urge you to take a look at the photographs as part of this review. To say we were disappointed would be an understatement. First off, as soon as we got on board, the first impression was a tired, old ship. We sat down at a table for lunch; it had a large crack, right across it. Worst of all was the cabin… soon as we walked in, we noticed that the bedding had holes in it! We then noticed that the bed skirt was grubby…. Not looking good. So we then pulled the duvet out of the cover and were DISGUSTED at the condition of it, with yellow and brown stains. The toilet had a black ring around the top of the water line. The bathroom mirror along the bottom was badly marked Of course we complained, and all bedding was changed immediately, but it sets the cruise off to a bad start. On the night, the cabin was FREEZING, seems the thermostat was faulty… again this was changed, but on the second night, it was still cold in there… it was adjusted by the engineer again. We had several sleepless nights due to the fact the rubber seal on the door was defective, and caused a whistling sound and a draft. Service in the restaurant was not up to the standard we had experienced on the two previous cruises, and I didn’t feel the food was as good. Embarkation was a shambles... we stood for 2 hours! All in all, not a good cruise, fortunately Alaska and great weather was the only good points. Of course Celebrity have admitted it was poor, and offered us money off the next cruise, if we go with them, but I have lost faith now that Celebrity can meet our expectation in the future. Read Less
6 Helpful Votes
Sail Date: June 2017
The cruise met my expectations, and the food and most of the entertainment exceeded them. I was a little disappointed that the last two nights they only had karaoke instead of an end of cruise party. Turned out the big event and highlight ... Read More
The cruise met my expectations, and the food and most of the entertainment exceeded them. I was a little disappointed that the last two nights they only had karaoke instead of an end of cruise party. Turned out the big event and highlight meal was on Thursday night (we docked Sunday morning).We didn't know so missed both as it had been a long day in Juneau. Only minor quibbles otherwise, thought elderly lady "naturalist" lectures a bit flakey. It was sell sell sell and drinks expensive, to push you toward packages which were absurd prices. We didn't book shore excursions through cruise so we could judge weather Alaska can be wet. This was good as we did the flat plane over the glaciers from Juneau on a lovely afternoon. If we'd booked ahead and done it the next day in the rain it would have been far worse. To be fair though the cruise excursion was not much more 19$than from the shore. We took 35$ shuttle to Mendenhall which was fantastic, then did Brewery tour which was also great and fantastic value tried 11 beers (3 for tasting then each could choose 4 ,5oz glasses. Then mellow did the floatplane over 5 glaciers perfect. Wet in Ketchikan,(in fact wettest town in Alaska with 168" of rain per year!! but pleasant enough walked creek st and then did town totem museum. Icy strait also pleasant but quiet as arrived late in day so closed up. Most notable were the number of bald eagles flying round the town Read Less
Sail Date: April 2017
We have done several cruises in the past 3 years and one of them just entered the first lock and turned around. We enjoyed the passage so much we decided to do it all. The lectures on board made it even more enjoyable. We started off ... Read More
We have done several cruises in the past 3 years and one of them just entered the first lock and turned around. We enjoyed the passage so much we decided to do it all. The lectures on board made it even more enjoyable. We started off right across the ship at the Marriott Bayside. Very easy to walk to the ship. Embarkation was pretty typical, a real pain in the neck. Nothing nice to say about getting off the ship. We did the bag drag and had to drag all the bags through the bar with hundreds of folks littered about. We were on this ship 18 months ago and it seems like things are getting cut back. Little things like our head waiter only had 2 tables and two assistants. This year he had many more and only one helper. Slowed things down a bit but still had some great service and food. We went to almost all the shows and as usual it was top notch. We had an oceanview room and a very good steward. Read Less
Sail Date: April 2017
We choose it because we had booked it some years ago and lost it due to missing the plane and my Husband was a engineer and the interest was the Canal . We had to save for it again due to the loss of the money before. We found the ... Read More
We choose it because we had booked it some years ago and lost it due to missing the plane and my Husband was a engineer and the interest was the Canal . We had to save for it again due to the loss of the money before. We found the flight from Newark to San Diego very uncomfortable due to the fact we had no entertainment and we had packed our Kindles in our suitcase we were also allocated two seats separated this was adjusted by my Husband when he found two vacant seats behind. We are also in dispute with the Sheraton Hotel who charged us for items we did not use during our stay with them. We enjoyed our stay on the ship and found it a very friendly ship meeting many interesting people. The entertainment was excellent we enjoyed every show and it was very high class. The dining was excellent and we were looked after with great attention and warmth. Some of the excursions we went on were excellent . Read Less
Sail Date: April 2017
This the first millenium class ship for us. All our Celeb cruises have been Solstice so far. Boarding long winded as there were only a few cameras and these required a long waiting line. Where are cameras, one per check in desk? Had ... Read More
This the first millenium class ship for us. All our Celeb cruises have been Solstice so far. Boarding long winded as there were only a few cameras and these required a long waiting line. Where are cameras, one per check in desk? Had the classic drinks package and for the first few days had issues with bar staff not knowing what an Alabama Slammer was, including some rude attitude by the staff, until the beverages manager got involved. Had a confirmed late dining on a table for eight from Celebrity but on first night did not have an allocated table and told we were select for some reason. Other guests had same issue. After firm discussions allocated a table for ten on late sitting. Appeared poor management/admin. The table was in an area on 5th deck and our side was in poor lighting until three days before cruise finished, dispie staff trying to resolve the issue. Our table 513 was last to get mains by a considerable time in relation to other tables near us, to a point where we passed on the desert simply to leave the table by 22.15. This came to a head on lobster night when at 21.50 we were told the lobster had run out. Overall our dinner experience was poor and seemed to suffer from poor management. My birthday was on the cruise and my wife requested a birthday cake. None appeared. We have a cruise next April 2018 on the Millenium and I just hope we don not exerience the same poor standards. Read Less
6 Helpful Votes
Sail Date: January 2017
The ship itinerary and naturalist, Mickey Live couldn't be beat on this fantastic voyage leaving from Valparaiso, Chile and sailing around Uruguay to Buenas Aieres, Argentina. Tours were well organized on the ship but overburdened on ... Read More
The ship itinerary and naturalist, Mickey Live couldn't be beat on this fantastic voyage leaving from Valparaiso, Chile and sailing around Uruguay to Buenas Aieres, Argentina. Tours were well organized on the ship but overburdened on land with two ships in port often on the same day. When that occurred, which was frequently, guides could be inadequate and stops could be too crowded to view. The beautiful Raille Museum in Uruguay was just one of the many places where we had to rush in and out to let the next tour group in. The next day it would stand empty. There were also some tours where the guides remained in the bus while the guests walked on the own even though other tour guides were with their groups. Even with the problems the ports that we visited were exciting and the local people were wonderful. Meals in the main dining room were not as good as we have had in the past and were never served hot, although service was good in the dining room and through out the ship. The shows were pretty good most evenings and were always musical or aerial due to the multilingual crowd. I felt that other musical entertainment was severely lacking in the common areas and bars. The ship in the common areas was acceptable but the cabins were threadbare. They definitely needed updating. Still, there was an element of elegance remaining. I would do it again! Read Less
8 Helpful Votes
Sail Date: January 2017
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to ... Read More
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to pay for an upgrade to a suite! The food as well as the service wass excellent and the dinner menu changes daily--unlike the specialty restaurants.. The only negative regarding the cruise itself was the boarding process. Actually, there was no process--only disorganized chaos! Worse than encountered on previous cruises including our Celebrit cruises. Our cabin was spacious and both John, the butler, & the bus boy were at our beck and call. We thought the nightly shows were as good as any we've seen. Our ritual immediately became early show followed by dinner at Luminae. With regard to the Celebrity shore excursions we took, I thought they were only fair. There were too many people in the groups, the guides for the three we took had relatively heavy accents that were difficult to understand for Americans, and were somewhat overpriced. We fared better by arranging our own tours--smaller groups, easier to understand guides, and lesser costs--significantly in 2 of the three excursions I arranged--one of which was through the same local provider. Read Less
1 Helpful Vote
Sail Date: November 2016
We arrived in San Diego a couple of days before the cruise to explore the city by Hop on/off bus which we have found to be the most economical and fun way to see a city. We stayed at the Horton Grand Hotel which we found comfortable and ... Read More
We arrived in San Diego a couple of days before the cruise to explore the city by Hop on/off bus which we have found to be the most economical and fun way to see a city. We stayed at the Horton Grand Hotel which we found comfortable and central to our needs. The marina was a short 15 minute drive arriving at 11:30 am. We were checked in and on board in another 20 minutes. Aqua class gave us a balcony on the top floor, I recommend port side if sailing from San Diego through the Panama Canal because your cabin faces the coast and it gives you more views other than seaside. Also you will have the sun in the morning with your coffee and shade in the afternoon when the heat is at it's peak. Our first port and our favorite was Cabo San Lucas. We used Viatour to boat out to Lands end for a photo shoot. Viatour is certainly economical but it works out of Me Cabo San Lucas Resort which is difficult to get to from the Cruise port. Another tour Company, Esperanza's Tours (KioskB8 at the port) charged us $40.00 to get there. We found out later it should have cost $4.00. Stupid trusting tourists! The Viatour was about 45 minutes long, scenic, enjoyable but prepare to get your feet wet as there is no ladder and a high freeboard. We got back to the port by lunch so we walked over to Cabo Wabo Bar to have the best Tequila Shrimp and Coconut Shrimp with fresh Guacamole and salsa washed down with Cabo Wabo Tequila. You must try this! Puerto Vallarta we had nothing planned but we chose a van driven by Raul Villalpando Soto raulvs07@gmail.com from the line of solicitors. Raul is very knowledgeable and loves his city. He was even able to find Hatchables which are are sold out in North America. Whenever a rest stop was requested he got to a clean facility in 5 minutes or less. After our episode in Cabo it was refreshing to find this honest earnest driver and tour guide. I cannot say enough about how much we enjoyed this tour! Our next stop in Guatemala required a 1.5 hour trip to Antigua from the port. We arranged a private tour through Celebrity so there was only the 4 of us in the air conditioned van. Well worth the extra. Antigua is a charming city where you can imagine yourself in a Spanish colonial town. Costa Rica was not much to celebrate, something simple nothing noteworthy. The Panama Canal cruise started with daily lectures on sea days by a fellow named Bill Falls. His knowledge of the canal is an important ingredient to enjoying the experience, some before, during and after. Going through the canal takes about 10 hours and has a running commentary by Bill Fall. It is a complete excursion on board. The following day is Colon on the Atlantic side. Our excursion was not notable, a trip to an ancient tribe village took 1.5 hours by van followed by a 45 minute boat ride across Madden Lake taking 4.5 hours of a 6 hour trip . Perhaps the excursion to Panama City would have been a better choice. Our last port was Cartagena Colombia. Excellent city to explore, it has great fortifications and old city streets to roam about. Be prepared to say No, a lot. Street vendors are never ending. We had a private van with air conditioning arranged by the ship, again we were thankful to have our own timetable. In Fort Lauderdale we walked off the ship as we only had two bags so we were first and very quick. If you can do this, I recommend it. The whole process took about 10 minutes, including customs. All in all it was a great cruise, the ships crew were super friendly and efficient. The bars were numerous, each with an interesting flavor. The food was super and our appointed staff, attentive. Read Less
10 Helpful Votes
Sail Date: November 2016
Having cruised on the Infinity’s sister ship, the Summit, in 2014, I expected an awesome time, and didn’t really anticipate any major surprises when I boarded the Infinity for a 15-day Panama Canal cruise. However, there were some – ... Read More
Having cruised on the Infinity’s sister ship, the Summit, in 2014, I expected an awesome time, and didn’t really anticipate any major surprises when I boarded the Infinity for a 15-day Panama Canal cruise. However, there were some – the new Roof Top Terrace, Blu, and a lot more sea days. THE GOOD We decided to try Aqua Class this time, and our cabin (9131) was in great shape and perfectly located. No dreaded noises (some CC posters had recommended avoiding these cabins because of potential scraping or thumping under the Ocean View Café or pool deck). That was not an issue and we were close to everything. Room 9131 was nice and clean, and we liked the upgraded shower, robes, etc. Although, some instruction regarding the features would really come in handy. I have neck problems and no one told me about the pillow menu that could have alleviated them. No directions for all the nice things you can do with the shower adjustments either. We never did figure out how to turn on the entry light without blazing up the entire cabin, and the balcony door needs Arnold Schwarzenegger to open it. Yikes. That said, our cabin steward was so attentive I couldn’t believe he ever sleeps had not been cloned somehow. Always there, always helpful! Blu Blu was a nice venue for dinner, but it was a bit hit and miss. The sample menu on Celebrity.com shows filet mignon, for instance. Never got it in 15 days. I like my beef really rare and the steak they served was too tough to eat it that way. Appetizers, salads, fish, and soups were very, very good though. I should have had three helpings of steak tartare and skipped everything else that night. Only other issue with Blu was that the tables are very close together and they mash you against other people even when it isn’t full. Never an issue with dinner but one morning I had to listen to a really loud guy talk with his mouth full the entire breakfast. His spit actually hit my table cloth. Ugh. After that I went to the omelet station upstairs. Our wine steward, Amar, was great and took awesome care of us in Blu. Buffet The buffet, which I tend to avoid on cruises or anywhere else, was surprisingly good. Omelet station and poached station were a hit, and I tried new things like the broiled tomatoes in the English breakfast section. Only inconvenience was having to get lattes on the 5th floor (Cafe Bacio folks are super!), then run back up to the tenth floor to get breakfast. Had there been a savory option, like a veggie quiche or ham and cheese croissant on fifth floor, life would have been perfect. Bar We had the Premium (aka, the AA, lol) drinks package, which was nice. Included all the coffee drinks as well. Service was terrific, especially in the Ocean View Bar, Cellar Masters and Bacio. Martini Bar is fun, but most of the drinks are sweet. Honestly, the best craft cocktails by far were in Sushi On Five. Too bad that’s the only place you can get them, because unless the whole group likes sushi you never get to go there. Sushi On Five This replaced Bistro On Five, the old crepe place. It had some really good food, mostly the appetizers, but I noticed the menu was much more limited than the sample on the web site. Very little for non-sushi folks, which makes it hard to get a group to go. Rhys, our waiter, was terrific. I also remember them taking sushi off the other menus on board because there is now a dedicated restaurant, but no one had added crepes anywhere now that Bistro is gone. Really missed both the sweet and savory crepes. The Gym Classes were great, gym very clean, good equipment, usually no waiting. Only problem is it’s hard to balance in yoga class when the seas are rough. And for some reason, the locker room has no hair dryers! Really strange – still had to go back to room, all yucky, because no real way to shower and dress in there. Entertainment Silent Disco was really fun. The bands on board were mostly really good as well. And watching movies and football upstairs on the roof top was fantastic. Only problem is getting food or drinks up there. Hard to balance them while going up the stairs. One of the drink carts like the ones they push around the pool area would be helpful. THE BAD Not too much bad here but figured I’d mention in case Celebrity is interested in improvement. Wine Only deficiency regarding drinks service was in the specialty restaurant, Tuscan Grille. On the Summit, in the Normandie, our sommelier was fantastic. She had a wine for each course that hit the mark every time. This guy couldn’t even remember which if us was drinking white or red, or what our next course was. A little disappointing. I’ll miss the Normandie. Room Service Okay, I don’t know what “enhanced” room service menu was supposed to be, but ours was seriously limited. Food not impressive at all and very little variety. Only got it once. Pool Chairs and lounges – chair hogs alive and well. Every time I walked in to maybe read for an hour or so, every chair had a towel and junk on it, and maybe a third were actually being used. Maybe implement a reservation system and a time limit? THE CHEESY! AND THESE ARE THE WORST COMPLAINTS Sea Days If you eliminate all of the “events” that are thinly (or not-so-thinly) disguised sales pitches, there is very little to do, especially if you’re under 100 years old. Here’s an example: • Learn about buying emeralds! • Watch buying party! • Art auction! • Art auction! • Art auction! • Opal seminar! • Learn about enhancing your health (with vitamins, acupuncture, massage, orthotics, oils, aromatherapy, hair products for sale) • Ruby celebration! • Gemstones for you! • Jewelry grand opening! • Shore shopping expert! • Diamonds International! • Port expert tells you where to shop! You get the idea. Retail shops were less than inspiring. More jewelry, just cheaper. I never saw Top Chef at Sea, which was about the only thing I was looking forward to. The web site also touted things like language classes, which I wanted to attend and never saw. Unless your idea of vacation is bingo, stuffing your face and buying overpriced crap you don’t need, you’ll hate sea days on Celebrity. And there were nine of them. Ugh. This was our seventh cruise and has probably cured us of taking another cruise for a while. Read Less
1 Helpful Vote
Sail Date: October 2016
We liked the itinerary and staying overnight in Aruba. 3rd time on Celebrity and enjoyed all.This one really the best we've been on. Overall food was excellent, service probably the best we've had, and what helps was the fact ... Read More
We liked the itinerary and staying overnight in Aruba. 3rd time on Celebrity and enjoyed all.This one really the best we've been on. Overall food was excellent, service probably the best we've had, and what helps was the fact everyone else was happy. When you have happy cruisers, everyone has a better time. The Halloween party was a hoot! Lots of costumes, great party, excellent cruise director. Damien Our wait staff exceeded our expectations. Thanks to McKoy, Heston and Komang. Saara the hostess was very accommodating, trying to get us set with the same servers every night. Did I say the food was the best we've had?? Yes, all meals in the dining room were first rate. The entertainment was over the top. The ships own show was great, got a standing ovation. They did a 70's 80's rock and roll show, excellent singing and dancing routines. The comedy magician did a great job, funny, entertaining, wish he could have preformed more nights. Wife loved the coffee shop, and kind of coffee, expresso, etc. Pool area had really no problem getting a deck chair. Embarkation was a breeze, walked right on. Want to plan next year out of San Juan. Only flaw was disembarkation, to walk off. There were just too many people wanting to walk off. Read Less
1 Helpful Vote
Sail Date: October 2016
This was our third cruise with Celebrity. Previously sailed on Solstice, (2010) and Equinox, (2015). We spent two nights before the cruise at the Riverside Hotel on Las Olas in Ft. Lauderdale which I would highly recommend. Cab fare to ... Read More
This was our third cruise with Celebrity. Previously sailed on Solstice, (2010) and Equinox, (2015). We spent two nights before the cruise at the Riverside Hotel on Las Olas in Ft. Lauderdale which I would highly recommend. Cab fare to Port Everglades was about $25 with tip. Check-in and embarkation were very easy and quick. Cabins were ready shortly after we boarded. We were supposed to sail at 4:30pm but didn't actually get underway until 5:30pm. Heard some rumors aboard the ship that delay was due to some late arriving flights that passengers had booked through Celebrity. Our cabin was on Deck 7 Starboard/Aft with a veranda. Typical cruise ship cabin, neatly appointed with very good cabin steward service. We had second seating dinner in the main dining room and were fortunate to have great table mates. Overall the meals and service were quite good. We did have one night where the service was off but I think it was a kitchen issue as opposed to the waitstaff. As we were celebrating our 30th Anniversary I made a reservation for Tuscan Grille one night. The meal was excellent! Perhaps one of the finest filets I've had anywhere. We always make an effort to go to the show each evening and the entertainment on board was exceptional. The only act that I felt was a bit flat was the Michael Buble tribute group, Shades of Buble. David James Guidice who is a Billy Joel tribute performer was quite good. We customarily book shore excursions through the ship and did so again this time. This was our first visit to any of these ports. Key West we took the Old Town Trolley tour, we were there during Fantasy Fest which made for some interesting sights and photos! The ship overnighted in Aruba. We arrived in the afternoon. We took a sunset catamaran cruise which was great and mother nature cooperated for tremendous photos! The next day we took a Best of Aruba Motor Coach tour for 3 hours that stopped at the Aloe factory as well as other highlights such as California LIghthouse. We were able to get a few hours in at a beach before departing. Bonaire was OK but not sure I would make an effort to return in the future. Apparently a Diver's dream destination, other than that there isn't much to do. We did take a motorcoach tour, and the guide was quite knowledgeable. We then took a snorkeling trip on board a private yacht. It was extremely windy that day and many water based excursions were cancelled due to the rough waters. Our tour guide Dave was great and was helpful to those who had difficulty with snorkeling in rough waters. The excursion finished with rum punch, champagne and hor d'oeuvres for everyone! Curacao was a tremendous place and I'm disappointed we didn't spend more time there. We arrived at 7:00am and departed at 3:00pm. We took a great excursion to a resort hotel on the water and were able to enjoy the gorgeous water and beach for a few hours. Got back to the dock in time to rush into town for some quick shopping and photos! As always I enjoy the relaxation of sea days. No timetable to adhere to. Was able to get through four books on this cruise as well! I'm always pleased with Celebrity and took advantage of the on board offer to book a future cruise with great perks. We have until December 30 to decide where we will go. Arrived back at Port Everglades to find four other ships in port! Customs was crowded but the officers did a great job in expediting the process. A bit taxing for the taxicabs. Had to wait about 20 minutes in line for a cab, which took us to the Marriott on Hollywood Beach. A great hotel in a great location to unwind from a cruise. One of the greatest things of this trip, we were able to avoid the last two weeks of the political advertising nonsense! Read Less
11 Helpful Votes
Sail Date: September 2016
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We ... Read More
We have been cruising for over 35 years. This past cruise with Celebrity on the Infinity put a damper on cruising with Celebrity. We have cruised on both the Infinity and Millenium before and was the main reason we chose the Infinity. We chose the coastal cruise because we live in Vancouver and because we loved the Infinity. We loved the excellent dining room service, but the food was lacking, of the 6 meals we had, 3 I would consider acceptable, the other 3 were very good. Qsine lived up to its reputation and was excellent . The shows were okay, nothing worth writing home about. The Martini bar was the central point of three deck because of its location in the atrium, the sound of cackling drunks was not pleasant when you are trying to have a quiet after dinner drink or cappuccino. There was a lack of piano bars that were open at the right times. Celebrity is definitely cutting corners, it is obvious and passengers we talked to all agree, many said it is time to change, many said never Celebrity again, it is sad that this is happening. We sail on Princess, Azamara, and Holland America. Azamara we love for Europe, Princess and H.A. for local, Alaska, Coastal, and Mexico. Celebrity is now off our list. Oh, do not get a cabin with adjoining door, you can hear every sound your neighbour makes, fortunate for us they were close friends and we could laugh about it. Read Less
10 Helpful Votes
Sail Date: September 2016
We just arrived home from the September 11, 2016, sailing to Alaska/Inside Passage. Celebrity did not disappoint. We splurged as this was definitely a bucket list trip - and we were also fortunate to get a good deal when we booked. Our ... Read More
We just arrived home from the September 11, 2016, sailing to Alaska/Inside Passage. Celebrity did not disappoint. We splurged as this was definitely a bucket list trip - and we were also fortunate to get a good deal when we booked. Our package included everything we wanted - a concierge class balcony room, the premium beverage package, internet, prepaid gratuities, and onboard credit. I feel quite certain that if we had not gone ahead and splurged (as was our intention), I would have been discouraged by the price of drinks, internet, etc., But since we planned ahead and booked a truly all-inclusive package - it was absolutely perfect! We never actually met or utilized a concierge, so not sure that the concierge class was necessarily a perk, but as it was our first cruise with Celebrity, it's hard to know. We were invited to a concierge hosted lunch on embarkation day - which was great, but didn't include meeting a concierge or hearing anything about one. We also received a special concierge invitation for priority disembarkation on the first port day, but frankly, that was a little lackluster as there were dozens of people waiting in the hallway of the 2nd floor without anywhere to sit. I'm not complaining - it was a one time event, and we did get off as soon as the ship was cleared. However, I did see several people who really weren't able to stand for that long unassisted, so for them I imagine it was more of an issue. Our stateroom attendant, Eduardo, was outstanding. He was so kind, friendly, and efficient. Our room was always refreshed quickly and thoroughly in both the morning and the afternoon, and anytime we needed anything he was quick to respond. The stateroom was plenty big for us and we were pleased with the balcony. The room did show some signs of wear and tear in the internal cabinet/door hardware, but everything was functional and it didn't inhibit our experience. Hubbard Glacier was amazing - I'm so thankful we had the balcony for that experience. We opted for the Celebrity Select Dining and made dinner reservations for the Trellis Restaurant 4 or 5 of the nights. We chose the "sharing table" and were seated at the same nice table near the back windows each time. Our waiter, Russel, was a delight. He called us by name every single meal and made us feel very welcome and valued. He gave excellent suggestions for starters, main courses, and desserts, and we never went wrong when we followed his guidance. Our Sommelier, Rudy, was also attentive and efficient. He called us by name as well, and never left us waiting. The assistant waiter, Alvin, was a table ninja.. moving in and out nearly unnoticed but always filling water glasses, removing plates, and taking care of the details. We met wonderful people at our dinners that we now consider friends, and it definitely made the whole experience even more enjoyable. I highly recommend "sharing tables" and getting to know your fellow passengers. The food was consistently excellent. One night I skipped Russel's recommendation and chose the "classic" option of a sirloin and it was a bit tough, but otherwise, we were very pleased with the selections, the quality, and the service. We did visit the buffet for breakfast and lunch some and that was more often than not a bit frustrating as far more people dined there than the other venues and it was often difficult to find a table. Even so, any frustration was generally due to other passengers and not a direct reflection on the ship staff or service. The dining staff were quick to clear tables and were frequently checking in to offer drinks, etc., We took advantage of many of the activities on board, and it was always a blast. We went to almost all of the nightly shows in the Celebrity Theater. They were all enjoyable and our favorites were the acrobats and the comedian, Darryl Joyce (sp?). The singers and dancers had great energy. We also participated in some of the celebrity life trivia events, and each round of Bingo (we won once!). We also watched a round of Bandaoke and listened to Bill Forester (sp?) do an Elton John set. There was never a lack of things to do and enjoy. We spent time several nights at the Martini Bar and enjoyed the silent disco there. We also spent some time in the Casino and won often enough to keep us playing :) I wish we could remember the name of one of the drink attendants there, he was great! We frequented the Café daily and the drinks were always superb. Although we often took our lattes "to go", when we did take time to relax there the atmosphere was great and the table service was friendly and attentive. The pastries/cookies were a treat as well. On the last "at sea" day we finally tried the Gelato - and it was definitely worth the extra charge. It was delicious - probably a good thing we didn't try it until the end ;). We booked excursions through Celebrity for each port. We booked three in advance and one once we were already on the ship. In Icy Strait, we went on a whale watching tour and it did not disappoint. We were fortunate to see multiple humpbacks from a reasonable distance and got to see the spouts, humps, and flukes many times. It was a great experience. In Juneau, we had booked a helicopter/glacier hike, but woke up to a very wet and windy day, so were not surprised to find out it was canceled. However, the excursions team was outstanding at dealing with the situation and quickly offered us other options. Switching to the other excursion was fairly painless and the refund of the difference was made automatically. We had scheduled two excursions that day but when the first was canceled, the recommended replacement was a longer one that included a meal, so they said we could cancel both of the originals and be refunded. We did have to go to the shore excursions desk to correct the 2nd part of the excursion but they were quick to remedy it. Of course we were disappointed about missing the helicopter, but it definitely wasn't the fault of the cruise line, and we were satisfied with the way they handled the situation. Part of our replacement excursion included another whale watching boat, and although the weather wasn't great, we had the amazing privilege of seeing a humpback do a full aerial breach - it was worth every wet/cold moment. In Ketchikan, we drove on an ATV Wilderness ride to a scenic overlook and a waterfall. It was definitely an enjoyable experience - if you do it, take them up on the complementary raingear.. I took a rain jacket but opted out of the rain pants.. and wish I hadn't.. it was a bit muddy/wet - which was great for the experience, but not so much for my pants ;) We traveled alone as a couple, but met many great friends through Cruise Critic and then just through various venues on the ship. We did not travel with children and there were very few children on the boat. The few children we did encounter were always well behaved and seemed to be having a great time. We used some of our onboard credit to get a Persian Garden pass, and we took advantage of that area almost every day. We LOVED the herbal sauna, the heated benches, Turkish spa, etc., etc., etc., and we often enjoyed some time in the Solarium hot tub after a good visit to the Persian Garden. In summary - we would definitely go again and highly recommend it. It was definitely the bucket list experience we hoped for. Any frustrations or complaints we had were minor and were always related to other passengers (which is just part of any crowd experience and not the fault of the ship). If you go with the intention and expectation of having the adventure of a lifetime -it's there waiting. And, if you can't go with that attitude, do everyone else a favor and don't go. Read Less
3 Helpful Votes
Sail Date: September 2016
This was my second cruise, first with Celebrity. Overall, I was happy with the cruise. Did find certain aspects annoying. The drinks and other packages are expensive, gratuities are expect as a matter of course and not based on the ... Read More
This was my second cruise, first with Celebrity. Overall, I was happy with the cruise. Did find certain aspects annoying. The drinks and other packages are expensive, gratuities are expect as a matter of course and not based on the level of service. Service throughout the ship service was a bit hit and miss. Some crew members were attentive, while others were irreverent and some just ignored you. Service in the dining room was good but slow. Infinity is starting to show her age. Most public areas are satisfactory. The cabins are tired and in need of updating, but the cabin attendants were very good. Embarkation was not very well organised, long queues at check-in, baggage drop-off and going through USA Boarder Control added even more queues. It took nearly 2 hours from getting out of the taxi to boarding the ship. Disembarkation was better organised and smoother. Dining was good, the food was very good, in the main dining. The buffet restaurant on deck 10 was like a bun-fight, especially at breakfast. With only one main dining room serving breakfast and only open until 9am, nearly all the ship seemed to try and eat on deck 10. Trying to find a seat was nearly impossible. Entertainment was very good and there was always somewhere to go and enjoy a live show or activities to take part in. There shore excursions were good, a good selection in each port to suit all tastes. Overall, I enjoyed this cruise. The destination had a lot to do with that enjoyment. Having only 3 ports of call, some of these for only a few hours, in a 7 day cruise, does mean you rely on the ship to entertain you, which it did well, most of the time. We were fortunate that the weather was good when we approached the Hubbard Glasier, the ultimate destination. I will cruise again, but whether I cruise with Celebrity will very much depend on the destinations and ports visit. Read Less
6 Helpful Votes
Sail Date: September 2016
This was our first cruise & what an amazing experience sailing to Alaska. The ship was immaculate our room spotless & the staff were friendly & helpful nothing was too much trouble. There was was lots of entertainment if ... Read More
This was our first cruise & what an amazing experience sailing to Alaska. The ship was immaculate our room spotless & the staff were friendly & helpful nothing was too much trouble. There was was lots of entertainment if you wanted to join in but also plenty of quiet space too if you preferred not too.We particularly enjoyed the evening shows which we watched nightly at 7pm before 8.30pm dining. The food was amazing we were really impressed by the variety of meals & the exceptional service we decided to dine on our own table in the evening rather than share which we preferred but we did share at breakfast some mornings which was fine. We really liked visiting the Ports we personally found the shore excursions very expensive so chose to self explore which worked well for us. We enjoyed the cruise so much we booked another one to Asia while we were still on board! Read Less
9 Helpful Votes
Sail Date: August 2016
Always liked Celebrity and wanted to go out of Vancouver. In Vancouver we did the suspension bridge which was great, the Canada Flyover which was short but great, loved it. Stanley park bikes which was terrific. Food was ok, unless your a ... Read More
Always liked Celebrity and wanted to go out of Vancouver. In Vancouver we did the suspension bridge which was great, the Canada Flyover which was short but great, loved it. Stanley park bikes which was terrific. Food was ok, unless your a foodie., just grab some dinner because some restaurants expensive. However remember your US is @1.28 to Canadian. Not bad. We stayed at Hyatt Regency, Very nice and good location. Fairmont waterfront was right by Canada place and looked real nice. The ship although old was maintained well. But for some unsightly worn chairs, railings, steps, broken elevator buttons the ship for the most part was well maintained. Service was very good throughout. The food at the buffet was good. Good variety, Good tasting for the most part. Crowded particularly because the weather kept people inside. But no real complaints. The desserts have never been celebrity strength. They look great but do not taste great. The ice cream and gelato is very good. The cake spectacular (lots of cakes on display was beautiful, and some were very good tasting. Dinner at the Trellis was average. Not like it use to be. I rarely sent anything back but ie: First night Prime Rib was fair to good. They had roasted turkey one night which was again good, the lobster tail and the lamb chops were good. The beef wellington was good. Again most of the meals were fine. (on a 1-10 they were a 6 or 7). Service again was very good. Drinks were weak but fine. The martini bar was understaffed, difficult to get a drink (yell it out). The excursions were expensive, but good We did the whales in icy straight and saw some humpbacks and other wildlife. Got rained out of the helicopter landing on glacier with dog sled down in Juneau (disappointed). We did the gardens and trip to Mendenhall. Mendenhall glacier with the waterfalls was very nice, gardens were fine, In Ketichikan we did a float plane to neets for bear watching at the hatchery. This was a great trip. We saw bears snatching salmon out of the water and eating it. Real wildlife. Because of the type of trip, lots of time on the ship, little boring, but I was with wife, and friends and so had a great time. Weather was cold sometimes and beautiful other times. Glacier Bay was a cloudy cold day, but we got right up close and with my balcony it was amazing. Ketchikan had some nice shopping as all the ports, but reasonable in Ketchikan Overall great trip No real complaints. Read Less
6 Helpful Votes
Sail Date: August 2016
Our first cruise to Alaska was certainly memorable. First time with Celebrity. The ship is very clean though there are signs of age. We had a balcony cabin on the starboard side, room 7014. The cabin was nice with plenty of room for me ... Read More
Our first cruise to Alaska was certainly memorable. First time with Celebrity. The ship is very clean though there are signs of age. We had a balcony cabin on the starboard side, room 7014. The cabin was nice with plenty of room for me and my wife; plenty of drawers and closet space. Bathroom was small as expected but functional. Decent shower pressure. The beds were comfortable, put together as a king and made up twice a day. The balcony was a nice size for the two of us though it was set back, not exactly on the edge of the ship as is the cabins just below us. This comes in handy if it's raining (which it rarely did), but not as great for taking pictures. Still we enjoyed lying in bed at times looking at the scenery. I definitely recommend a balcony cabin for this trip. The TV: A good interactive feature where you can review your account, view shore excursions, preview port info, etc. It also had a few outside channels like CNN, ESPN, other cable networks. We didn't bother with the honor bar. One note: only two open outlets near the desk so charging electronics might be limited. The ship itself is fairly large but not overcrowded. On deck 10 the pools, which are heated, were frequently in use; hot tubs always full. Along with plenty of lounge chairs, there was also bed-type seating for a really relaxing experience. Deck 12 in the rear (aft), was a large TV where we viewed Olympic events and where they also showed movies. The public bathrooms were small but clean often with attendants in them. I don't know if it was my sneakers or what but the floors seamed very slippery, like greasy. I thought it might be the type of flooring they had. The food in the main dining room was very good but the room, while attractive, seemed crowded and kind of dark. Most of the waitstaff were very friendly. We found ourselves eating most of our meals at the Oceanview Cafe, the buffet. The eggs were delicious as was everything else. We also liked the little grill outside the cafe where they served jumbo hot dogs and hamburgers and fries. When booking with points from our credit card, it included a "classic" drink package so ordering soda, beer wine and some cocktails throughout the cruise was easy. Aside from the pina coladas and daiquiris, their drinks were very good. The theater shows were great. Singing and dancing were very entertaining and the two comedians were very funny. Here's a tip. If you don't want to be 'part of the show' avoid the first 5 rows and DO NOT ARRIVE LATE to the show. You will be singled out. It's a lot of fun when that happens. The Constellation lounge was good for late night entertainment; usually a live band playing classic pop music. The Guest services dept and Shore excursion personnel were always friendly, helpful and quick. All in all the cruiseship and staff were great. Be aware there is a lot of ship movement throughout the cruise, so you'll feel some swaying. Can affect those who might be very sensitive to motion. Also, we had a naturalist of sorts on board who was very informative about what to expect at sea and in port. If there is one on your cruise, take advantage of their expertise. A tip. When visiting Hubbard Glacier go early to the Celebrity theater for access to the bow of the ship. for great shots. Then as the ship veers to the portside, go to deck 4 for a less crowded view of the glacier and floating ice. If we get to go to Alaska again, I can see taking this cruise again, though there are different itineraries on other lines. But we certainly recommend this ship. Read Less
5 Helpful Votes
Sail Date: July 2016
Travelling on a cruise without our children was a first for my wife and myself. We had a wonderful trip. Three years ago we cruised on the Disney Wonder to Alaska, and we had our kids with us. This experience might have been even ... Read More
Travelling on a cruise without our children was a first for my wife and myself. We had a wonderful trip. Three years ago we cruised on the Disney Wonder to Alaska, and we had our kids with us. This experience might have been even better than the amazing trip we had on the Disney ship. Our inside cabin was plenty big enough for the two of us. The attached bathroom was functional, although my wife would have like a small bath tub like we had on the Disney Wonder. I appreciated being able to get TV, although I only watched CNN and ESPN late at night as we were getting ready for bed. We were really impressed with the entertainment on the ship. The singing and dancing in the three live shows we saw were fabulous. The stand up comics were also entertaining without being sleazy. We ate all our evening meals in the same restaurant, and all of the meals were very good. The restaurant service was also good. We generally ate breakfast and lunch in the cafe on the 10th deck, and I enjoyed the food. My wife got a bit confused with the layout, but there was always plenty of food and it was great. We did not purchase the extra drinks package as neither of us drink alcoholic beverages. We found that the water was excellent and it was great to get cold milk. I did not miss having no pop. I would go again. 5 out of 5. Read Less
7 Helpful Votes
Sail Date: July 2016
My husband and I just got back from a week on the Infinity to Alaska. We have saled two other Celebrity cruises, the Reflection and the Summit. This was an older ship but the same layout exactly. We had 3 ports of call Hoonah (Icy ... Read More
My husband and I just got back from a week on the Infinity to Alaska. We have saled two other Celebrity cruises, the Reflection and the Summit. This was an older ship but the same layout exactly. We had 3 ports of call Hoonah (Icy Strait), Juneau and Ketchikan. Not much to do really in Hoonah except go to the bar called the Office, which is about a 45 minute walk into the small town. Very pretty, In Juneau we did the tour called "the best of Juneau". It was pretty good. Hubbard Glacier was outstanding. That was the highlight of the tour as far as we were concerned. The captain got quite close to the glacier and turned the boat around so all could see. We had select dining at 8:30 with the best seat in the house. Directly at the back by the window, overlooking the wake. Made for awesome sunset photos every night. Our waiters were excellent. Jacob and Subert and Vatillo. They all work very hard all day.Food was hit and miss. Some nights better than others. Meat not so good. Tough and overdone. Ask for medium rare and by the time it gets to you, it will be medium. We had concierge service, but I don't know if I would get that again because after the first day, we didn't see our butler once. And the appetizers were not very good. We had the perk of the classic beverage package but upgraded to premium. I wouldn't bother next time. The wine I enjoyed would have been in the classic program. My husband, however, likes his $15 martinis, so he would upgrade again. All in all a good trip, would do Celebrity again but a newer boat. Read Less
2 Helpful Votes
Sail Date: July 2016
My 8th cruise. Alaska was magnificent an experience not to be missed. Embarkation was easy until we reached the US Border Staff Checks, took forever. Cabin was fantastic 7206 huge balcony at the stern great all round views a spot of soot ... Read More
My 8th cruise. Alaska was magnificent an experience not to be missed. Embarkation was easy until we reached the US Border Staff Checks, took forever. Cabin was fantastic 7206 huge balcony at the stern great all round views a spot of soot from the funnel though. Dining in the Trellis was poor in the evening, tired repetitive menu very bland. Breakfast was good in both Tellis and Spa. The Oceanview cafeteria was bearable late evening otherwise it is a zoo. Entertainment was very good and thoroughly enjoyable very professional. Service was mixed throughout; cabin staff superb, restaurant waiters (wine and food) were inconsistent and often no where to be found. Bar service was generally good some bars were often under staffed. Shore excursions were enjoyable and generally well organised but on one occasion there was clearly not enough time to cover everything properly. Shore excursion prices remain a bone of contention and can only be described as seriously expensive, value for money not always obvious. The ship as whole portrayed a very tired atmosphere and often public areas and bars were bombarded with inappropriate music more often than not too loud. Martini bar with 'Garage,Rap and HipHop' is it me? Apart from the cabin and the entertainment the ship did nothing to entice me back again. Disembarkation was very easy and well controlled. Vancouver is a lovely city and well worth a visit. Cycle round Stanley Park is a great way to see a major part. Read Less
11 Helpful Votes
Sail Date: June 2016
I booked this cruise for a present for my husband who is 70 in 2017.... we have always wanted to see the glaciers for ourselves and experience the sounds and sights well this cruise did not disappoint us... from the start of booking ... Read More
I booked this cruise for a present for my husband who is 70 in 2017.... we have always wanted to see the glaciers for ourselves and experience the sounds and sights well this cruise did not disappoint us... from the start of booking it has been so easy as celebrity kind of walks you through everything from passports to visas to booking meals and drinks to off ship trips. on boarding you are welcomed by some of the crew and made to feel so excited. we booked a balcony stateroom and it was really comfort and private... the dining areas where really good good food wood wines... entertainment the shows where fantastic and well put together the through the day entertainment was equally as good as the staff worked really hard for your enjoyment.... we booked onshore excurtions these where really good too... really there is nothing to complain about only look back on a great memorable holiday for both my husband and myself.... Read Less
4 Helpful Votes
Sail Date: May 2016
I'll start by saying we are loyal Celebrity cruisers for several reasons. We are Blue Chip Club VIPs and as such they take very good care of us. This was our 6th X cruise and our first Pacific Coastal. We chose this trip based on the ... Read More
I'll start by saying we are loyal Celebrity cruisers for several reasons. We are Blue Chip Club VIPs and as such they take very good care of us. This was our 6th X cruise and our first Pacific Coastal. We chose this trip based on the itinerary and not so much on the ship. We have done Alaska on Infinity and had no complaints. Embarkation in San Diego went smoothly and we were onboard at about 12:00pm and went straight to Bistro on 5 for a quiet lunch. We were very disappointed to see that the daily specials were gone and our paninis were just OK. At about 2:00 pm the rooms were ready and we went to check out OV 3072. We have always had a veranda or better so this was our first time trying an Oceanview and it really was fine although I do miss having coffee on the balcony or just being able to open the door and get some fresh air. All of our port stops went fine but I would not bother getting off the ship in Astoria next time. Nothing to see or do there. San Francisco was crazy busy with an onshore event but we had fun anyways. In general, I would have to agree with many others that MDR food quality and selection has gone down but not enough for me to leave X. We dined in the MDR most nights as well as once in Tuscan and twice in Qsine. We enjoyed the specialties the most. Many people have said that in Qsine you should go with at least 6 people but we found them very adaptable for a 2 top. We tried 5 dishes the first time and another 5 the next. It's easy, push the plate away when you've had enough! Lots of fun! The only negative there was that the servers and Maitre'd checked on us so often it was a little intrusive. We only really ate in the buffet for a light breakfast and it was always good. Excellent eggs benny! If we were on the ship for lunch we ate at the pool grill. Awesome burgers! Huge thanks to Ramesh our waiter in the casino bar. He was fantastic! Another star for us was Heston, our assistant waiter in the MDR. He should be a head waiter, everyone loved him. The Thalassotherapy pool was great and we enjoyed all of the shows we attended. We only had one truly bad experience on the cruise and that was Siraz, our sommelier. He was rude and spoke down to us. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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