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12 Helpful Votes
Sail Date: May 2016
I was hoping for a cruise a little more luxurious than others i have taken. Sadly there were huge problems. Naturally taking out the wharf in alaska and causing 3 million dollars damage was a notable detraction but there were more ... Read More
I was hoping for a cruise a little more luxurious than others i have taken. Sadly there were huge problems. Naturally taking out the wharf in alaska and causing 3 million dollars damage was a notable detraction but there were more serious personal problems with the accommodation and staff. The staff other than the cabin stewards seemed distant and uninterested until we cast a few 20's around......suddenly all where friends.....room service was hit and miss, food often arrived cold. The biggest problem was the cabin that lacked any real ventilation so was usually too hot...at one point i suggested to the cruise desk that we would need to move our bedding to the lounge in order to sleep.......response? if you like sir!!!! Also there were huge problems with the toilets. Often the smell was unbearable after the flooding. Some people had to be re cabined. There were many times the toilets were unusable . Read Less
5 Helpful Votes
Sail Date: May 2016
Overall, it was an OK cruise. The MDR menu really need to refer to previous generations menus where there where more choices for each course. Now there are 'starters' and 'entrees'. Cabin 3130 was awesome if you are on ... Read More
Overall, it was an OK cruise. The MDR menu really need to refer to previous generations menus where there where more choices for each course. Now there are 'starters' and 'entrees'. Cabin 3130 was awesome if you are on an M class ship. Well placed for an Oceanview. Bistro on 5 needs a remake or make it free. We saw no more than 5 people in there at a time and mostly at dinner. Get real Celebrity! People aren't paying $10 for lunch!! Shows were OK. What really shines on the Infinty is the crew. All nice and attentive. Our MDR waiter was an absolute blast! The assistant was awesome too. Even our coffee shop guy was good, as well as the Martini server. Embarkation was smooth, but we were select so the special line was nice. We are now Elite, so next review we will tell more. We usually cruise in Concierge class, but this time was OpenView. It wasn't much different, just no balcony, but a huge window instead. I look forward to our Solstice cruise in May from Hawaii to Vancouver. Never been on the S classed ships. Read Less
8 Helpful Votes
Sail Date: April 2016
This was only our second cruise and both with Celebrity. We just loved everything about it, from the shows, entertainment, activities, dining, comfort, staff, shopping etc. We cannot say enough about the staff right throughout the ship. ... Read More
This was only our second cruise and both with Celebrity. We just loved everything about it, from the shows, entertainment, activities, dining, comfort, staff, shopping etc. We cannot say enough about the staff right throughout the ship. Every one of them makes you feel welcome. This trip and our last (Alaska) is more for adults than children and this time as the last, there were very few children onboard. The entertainment and activities are mostly geared toward middle age and up but the muted disco nights at Martini Bar was good for anyone aged teenager and up, as were the disco nights in the Constellation. There are activities available for children too but to be honest, I'd be bored if I was an active kid on a cruise such as this. Obviously babies and toddlers wouldn't know the difference though. Captain Berdos was wonderful, personable and humorous and all his staff were fantastic, from officer status through to cleaning staff. Every one you passed acknowledged and greeted you with a smile. Our stateroom attendants Bartholome and Frank were fantastic - nothing was too much trouble. On both our Celebrity cruises, we witnessed constant cleaning and hand sanitising which ensures the safety and health of the guests. One lovely guy was constantly cleaning stairway railings and greeted everyone with a smile. Choice of dining was fantastic and every dish we had was fresh, tasty and served at the correct temperature. The buffet dining was excellent and they have a whole crew of cleaners to completely scrub every item before the next meal is put out. We renewed our marriage vows with the captain and the events coordinator Adriana was superb. She arranged everything so that we had a wonderful memory to take away. All the staff seem to be hand picked - incredible customer service right throughout our cruise and it never slipped once. We used to love the iced cold towels at the ship when returning from excursions in the heat and humidity, along with fresh fruit flavoured iced waters. We will always travel Celebrity because we can be sure of the standards. Read Less
Sail Date: October 2014
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are ... Read More
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are leaving out Harwich next year but we found the train station next the pier perfect for us after a night in London.Reception was fine however we disliked the suite and our "butler" the moment we met. The suite 9098, appeared poorly designed and unchanged since launch 10+ years ago. Only the carpet had been changed. The ghastly original art was now fading, the extensive wood paneling needed a good wipe down, the long couch just looked cheap and old.The balcony is long but narrow with hinged not sliding door. No room for a leg rest on the three chairs, but good views along the starboard side.The bedroom and bathroom were cramped. The bath was old and marked, a jet nozzle ring fell off in the bath and the shower was in the corner over the bath.There were no safety handles and a high step in and out the bath onto a small area of floor. Wardrobe storage was very good, but the drawer doors opened and closed if the ship rocked along with the walk in doors. We suffered from lunch time noise from the deck above, the burger bar. No water was provided for free in the suite, we had the top Premium drinks package and so picked up bottles and carried them back.Fruit and flowers were good enough, the afternoon cookies dire. Twice we were left the scariest towel "sculptures" one actually hooked up to a ceiling light. Cleaning was not great our basins never actually shiny nor our balcony swept. We saw very little of our stewards but at least we were left in peace. The main perk we were given was use of Michael's Club and a very peaceful space it was, all drinks there on the house and some canapes but not nuts! The ship other than our cabin was very smart and all staff friendly and efficient. We enjoyed shows and swimming but not the Persian Garden which is old and strange and the staff welcome very poor. We liked the Captain and enjoyed a bridge visit. Tours were mostly OK but having to climb onto the stage to collect coach tickets was a poor idea. Now the major problem on Infinity, the food. The MDR is attractive and staff were good as in the speciality restaurants and bars. We simply found the food cheap, sometimes poorly cooked (soups) and and after 12 days of eating can remember no outstanding food. There is a new Irish Head Chef, and next year suite payers are to have a new restaurant....but this month food all over the ship was poor. The stand out items of the day were the scrambled eggs, fresh orange juice (charge), and MDR bread basket. The crepe place (charge) should be closed and reinvented. The buffet breakfast and lunch should be redisigned as crowds are out of control and the glass display front prevent you reaching the poor food. It was not well presented or staffed. Room service offerings poor. Speciality coffees were fun but due to the milk used (UHT or whatever) had that strange everlastng milk taste. The Afogato was a joy though. Cakes vile.( I took photographs to back up most of what I have written.) Celebrity are thought to be GLBT friendly yet meetings were listed on the first day only for the small and crowded Martini bar so no one met up as far as we could see, very poor result. This was the first cruise I have put on very little weight, nor a life jacket during drill practice. Not good enough food or suite Celebrity, on a very decent ship.   Read Less
1 Helpful Vote
Sail Date: September 2012
The Celebrity Infinity Alaskan Cruise was a good experience and I would recommend doing it - once. Before I dive into a more detailed review it's worth noting that I start with a bias - I love cruise vacations. I've been on at ... Read More
The Celebrity Infinity Alaskan Cruise was a good experience and I would recommend doing it - once. Before I dive into a more detailed review it's worth noting that I start with a bias - I love cruise vacations. I've been on at least 14 that include itineraries within the Caribbean, Mexico, the Mediterranean and now Alaska. I've sailed on 4 different lines (Carnival, Holland America, Royal Caribbean, and Celebrity) and have found that Celebrity Cruises meet my needs and wants the best. Overall, I like the Celebrity experience for three primary reasons: the ship interiors reflect an understated high end design, the food quality is excellent, and the service is consistently well executed. Despite my preference for Celebrity, I've never been on a cruise I haven't enjoyed. I like being on the water and the overall experience of sailing on a ship. I like visiting different ports of call without the hassles of packing and unpacking. I find the value of a cruise exceeds, dollar-for-dollar, a comparably priced land based vacation. Finally -- if I am on a cruise I am also on vacation so what's not to enjoy? Regarding the Alaska experience - it was wonderful but I'll never do it again. One morning at 6am, when we were sailing through the Tracy Arm Fjord, I was wearing 2 layers of clothing, a cable knit sweater, a rain jacket, gloves, a hat and was wrapped in a wool blanket. While I was bundled up in the cold morning mist, watching cruise attendants try to sell $9 "souvenir" mugs of hot chocolate to other frigid guests, I quietly thought to myself, "did I really pay for this experience?" While the Tracy Arm Fjord, and indeed all the nature I experienced in Alaska, was beautiful and even breathtaking, it was also cold, windy, rainy and cloudy. It was toward the end of summer (early September) so I expected this. I also realized that I prefer warm weather vacations. I'd still recommend going to Alaska because it's worth seeing. I took advantage of being there -- I saw black bears, humpback whales, glaciers and took active tours that put me in the middle of the scenery. It was great. But once was enough! It was disappointing for me to see so many people never venture past the utterly fake "Alaskan" experience of small-town ports designed and staffed by the cruise lines or their affiliates. If you are headed to Alaska and your only experience is a short walk from the ship to the next "Tanzanite International" jewelry store my recommendation is don't go! If you are going to spend your time and money on an Alaskan vacation then go and see it! Get out there and experience it! Put yourself in the center of what Alaska has to offer. It's truly wonderful -- despite the weather. When deciding on a cruise I find the choice of ship is as important as the destination itself. The Celebrity Infinity is a "Millennium Class" ship -- meaning that it shares the same general blueprint design of the Celebrity Millennium ship. There are 4 ships in that series -- the Millennium, Infinity, Constellation and Summit. The Infinity was completed in 2001. I sailed it in 2004 and remember being impressed. In 2008, Celebrity celebrated the inaugural sailing of their first new class of ship in nearly a decade -- the Solstice. The Solstice is bigger than the Millennium ships and features many new innovations and entertainment venues. Since then a total of 5 "Solstice Class" ships have been released: the Solstice, Eclipse, Equinox, Silhouette and the Reflection. Within the last year, each Millennium Class ship underwent a major multi-million dollar renovation branded as a "Solsticzation." Through this process the older ships were outfitted with some of the new innovations and entertainment venues found on Solstice Class ships. Since I've sailed on the Solstice, Eclipse and Equinox I was anxious to check out the new and improved "Solsticized" Infinity. As I mentioned, I love being on the water and the experience of sailing on a ship. I could take a cruise to nowhere and thoroughly enjoy myself. I chose this Alaska cruise equally for the experience of Alaska as I did for the experience of sailing on the newly remodeled Infinity. It didn't disappoint. The ship looks fantastic -- fresh and new despite being more than a decade old. It was fun to experience new venues like the chic Martini Bar, unique specialty restaurants like "Qsine" and "Bistro on 5," as well as other public venues like the "Cellar Masters" wine bar or the re-purposed "Michael's Club" which is now a micro-brew pub. The new Infinity felt like a smaller and more intimate version of the Solstice Class ships. If I was disappointed by anything it was some of the food options and inconsistent service experience -- which was surprising given the consistently great experiences I've had on so many previous Celebrity cruises. The Infinity's upscale ocean liner themed restaurant, the S.S. United States, offers French cuisine similar to the "Murano" branded restaurants found on Solstice class ships. The similarities end there. The service was way off, the food wasn't prepared well (deflated souffle's among other obvious mis-steps) and a faded decor in need of its own refresh all contributed to the disappointment. I don't think this venue was touched during the renovation and I didn't feel value for the extra $40/person charge. Based on previous experience this should have been one of the "highlight" dinners of the week. In contrast, the new "Blu" restaurant was superb! Blu is a contemporary restaurant venue available to guests who book "Aqua Class" rooms. It's small, minimalist in design, with a focus on contemporary cuisine and modern service (attentive but not stuffy). Unfortunately, I only ate there once. My partner and I were traveling with a friend who was booked in another class of room and Celebrity staff would not allow him to dine with us in Blu -- even for a fee. This was extremely disappointing. The venue was seldom full at the times we chose to eat and they could have easily accommodated him. I understand that Celebrity needs to ensure a consistent experience for those who book in a higher class of room -- but I can think of several easy solutions to this non-issue which became a service issue in my eyes. All this reference to "class" really did take me back in time: were we sailing on the Titanic? With regard to service overall, I could list many other inconsistencies but by far one of the biggest problems was the lack of bar service. It often took 10 minutes or longer to get a single drink order placed during peak times. This was the case at every bar we tried and was a consistent frustration that I, and many others, expressed throughout our cruise vacation. Celebrity -- you are not only disappointing your guests you are leaving money on the table! Fix it! Speaking of class, the staterooms are divided as such and include Standard Cabins, Concierge Class or Aqua Class. All these cabin classes are roughly identical in size but differentiated by their location on the ship and other "amenities." In my opinion, with the exception of the fabulous "Blu" dining venue available exclusively to Aqua Class guests, the list of amenities does not justify the price difference. A better robe? A pillow menu? A "free" bottle of low quality sparkling wine? Afternoon "canapes" which are ridiculously small? A "fresh" flower which ended up being a single alstroemeria stem that was never replaced all week? A shower with multiple jets with barely enough water pressure to matter? Are these "amenities" really worth hundreds of dollars more per person? It's ultimately up to you but my advice would be to save your money and book a standard cabin, bring your own better bottle of champagne and order room service as an alternative to afternoon "canapes." Beyond Aqua Class there are several types of suites available which offer larger rooms and higher levels of personal service which might be worth the extra cost depending on your expectations and vacation budget. Overall, this was a good cruise vacation. Alaska is spectacular if you're willing to be a little adventurous and see it beyond the immediate port of call. It's certainly worth doing once in your life. The Celebrity Infinity is a beautiful, small (by modern standards) ship that's well maintained with a good variety of entertainment venues and restaurant choices. The food and service on this cruise was inconsistent in areas but good overall and I would still recommend choosing Celebrity over other lines. I'm giving the cruise product 3.5 stars because it was good, not great. But I did have a great time. After all, I was on vacation. Read Less
Sail Date: January 2011
My husband and I booked this cruise with a friend over a year ago when we heard that large cruise ships to Antarctica would be banned as of June 2011. Given the expense of the smaller ships, $10,000 to $30,000, we knew we had to go now if ... Read More
My husband and I booked this cruise with a friend over a year ago when we heard that large cruise ships to Antarctica would be banned as of June 2011. Given the expense of the smaller ships, $10,000 to $30,000, we knew we had to go now if at all. All three of us had also traveled extensively and visited 6 continents so far. Antarctica would be the completion of all 7 continents even though you do not get to stand on land on this cruise. We left from JFK on TAM on January 26th during a snow storm and learned New York got 19 inches that night. We had a layover in Sao Paulo before arriving in Buenos Aires. We took a taxi to our hotel which cost $38. We stayed at the Howard Johnson's Hotel Boutique Recoleta. Excellent hotel in an nice safe area and within walking distance of many area sites. Hotel staff were very friendly and helpful. Our room was very large, comparable to American size hotel room. very tastefully decorated. Buenos Aires is a city to experience vs. one to tour. Walking around the different neighborhoods lets you experience the life of the city. We did go to Ricoleta Cemetery to see Evita's tomb. Surprised it is not more prominent or larger. In hindsight, we would have asked locals what their impression was of Evita. We did go to see the Eva Peron Museum which was actually very interesting. We were amazed by the number of Italian restaurants and laughed at how much pizza we ended up eating. We took a taxi to the port and arrived at 11:30am. At the port you drop of your luggage and for the first time in 6 cruises the people working there basically demanded that you put tip money in a box. It was very uncomfortable as you are handed over your luggage and basically it felt like if you didn't put a tip in the box something might happen to your luggage. We then proceeded to check in which went smoothly and quickly. We were given a number to wait for a bus to the ship but only waited about 3 minutes. The bus ride to the ship is about 5 to 8 minutes. We boarded the Infinity and were greeted with a welcome glass of champagne, which was a nice touch. Right away we were impressed by how friendly the staff were. This is one cruise where we can't remember a time that a staff member didn't greet us with a smile and a hello sir. We went to the Oceanview Cafe for a light snack until our cabin was ready. Our cabin was an oceanview on deck 3. We had heard that the Infinity is due for an overhaul in November so were expecting dated dEcor. We were actually surprised and found the dEcor fine so we look forward to the changes coming to the Infinity. We found the bathroom a plus as it had a shower along one wall with a curtain vs. the enclosed circular showers that make you feel like you are in a tube on most ships. The only negative we found about the cabin was the lack of storage space. Having sailed numerous times on Royal Caribbean we have gotten used to all the amazing ways they find to create storage space. The ship itself is very well designed and easy to navigate. Very nice public areas. Very nice casino although it was nicer to our friend than to us. We gave up on eating in the Main Dining room several cruises ago. We just found it more convenient to eat in the Buffet dining room after several sailing on Royal Caribbean. We ate breakfast and lunch most days at the Aqua-Spa Cafe which serves a lighter fare. We found this had a good selection and the staff were very friendly. Dinner we ate the OceanView Cafe. We were not impressed with choices here. Basically you had a choice of pasta, sushi, stirfry, & the meat station with a carved meat changed every night. Otherwise it was chicken, steak, fish, pork every single night as a choice. Would was more interesting was that they made the meat basically the same way every single night. On a 14 night cruise you would think you could come up with different ways to prepare chicken. The side dishes were exactly the same every single night also. We ended up ordering room service just to get a better selection. Port Stanely: We did not take a tour in this port. We walked around this little town and visited some shops. Not a lot to do in this port so you may want to take a excursion. We then started to head toward Antarctica via the dreaded Drake Passage. We had read the reviews of last years cruise and were concerned about what to expect. Somehow we luck as we had smooth sailing through this area of rough seas. We cruised by Elephant Island next and the scenery was unbelievable. It is utterly breathtaking to see the complexity of nature. Throughout the day we saw penguins jumping in and out of the water. There were numerous sightings of whales also. You would hear of a whale sighting over the PA system and see everyone run to one side of the ship. It was cold with the wind but not as cold as we thought it would be. We awoke February 5th to a find the ship begging to cruise the Gerlache Straight as we headed towards Paradise Bay and the Antarctica mainland. We had beautiful weather with picture perfect blue skies and the seas were as smooth as a bathtub. As we got closer to Paradise Bay we were just spellbound with the scene displayed before us. Never before had we seen nature at such a majestic state. You are in pure awe at what your eyes are witnessing. Before you are one glacier after another each winding their way down to the sea where they end as mighty cliffs. We witnessed and avalanche and heard the sound of a loud boom first before this cloud of massive snow and ice cascaded down a mountain. Antarctica is a place we will never forget. In Ushuaia we did the Tierra del Fuego Tour. We took a bus ride to the National Park and visited several lake areas. We also saw the end of the Pan American Highway. Mixed reviews in our group for this tour. After being on ship some didn't see the point in going to see a bunch of lakes. Others liked going to see the end of the Pan American Highway. In Puerto Madryn we did the Punta Tombo tour opting to pay an extra $20 for the van. This was an amazing tour. We saw hundreds and hundreds of Magellenic Penguins. You walk along a path and they are either side as far as the eyes can see. In some spots they have little highways leading down to the beach where there are masses of them gathered. We only wish Argentina could afford to improve this natural area to protect the penguins from tourists who don't listen and insist on trying to touch them or block there path. A raised high boardwalk throughout the site would solve the problem and still allow people to see the penguins in their natural habitat. Montevideo was a port we decided to just walk around the town. Most places were closed when we got off the ship but we were probably early. It is an interesting mixed of old architecture and what we would describe as Stalinist design. It is easy to walk and there were police everywhere. We had no problem with disembarkation. Our luggage was easy to find in the terminal after a short bus ride. We found a taxi right outside the port for $60 US to the airport for 3 persons vs. Celebrity's price of $27 a person for transport on a bus. We arrived at the airport early but were able to check in soon after arriving so we didn't have to drag our bags around too long. We were in terminal A and I have to say their security is much different than in US. Not a bad airport though. Our first time on Celebrity and we appreciated the Captains Club recognition from our numerous sailings on Royal Caribbean. The many events they hosted were greatly appreciated. The guest speakers on Board were excellent and informative. One of the highlights of our cruise besides Antarctica of course was the entertainment group "TOP SHELF"!!! These four young men were simply amazing vocally and professionally. Why Celebrity had them performing in the venue they did we will never understand since they deserve a larger venue and billing? We all thought they were each vocally gifted and probably don't realize themselves how talented they are. Overall, this was an amazing trip. We would recommend it but unfortunately the cruise lines will no longer be able to go to Antarctica as of June 2011. If you can afford it look in to one of the smaller expedition cruises. Antarctica is a must see for anyone who loves to travel. Celebrity did an amazing job with this cruise no thanks in large part to the amazing weather we had throughout this sailing. The Crew were some of the friendliest we have encountered. Read Less
Sail Date: September 2010
I wasn't sure quite what to expect my biggest worry was that I had paid all of this money and that by day 2 I would hate it or even worse be sea sick the entire time! But boy was I surprised!!! The scenery was beyond words, the staff ... Read More
I wasn't sure quite what to expect my biggest worry was that I had paid all of this money and that by day 2 I would hate it or even worse be sea sick the entire time! But boy was I surprised!!! The scenery was beyond words, the staff was top notch everyone was so pleasant, as a matter of fact most of the crew knew my name by the end of the cruise, staff would see us in the hallways and ask where we were the night before that they had missed us in their dinning room. We had gotten to the point where we didn't even have to order our drinks, the staff would see us empty handed and suddenly they would bring us our favorite drink!!! Can you imagine that happening anywhere else? My every need was met before I even thought of it. Our concierge was always just a few steps away from our room and always asked if we needed anything. Our room was always clean with fresh towels, even if we had used our towels for the day when we returned there was always fresh ones waiting for us. We are not use to dinning in a 4 star restaurant so when we got there we were unsure of what to order from the menu but our matradee was a great help and never made us feel stupid, he answered all of our questions about which silverware to use for each dish! By the end of the cruise we had this down! Laundry service was awesome, the always had items returned to us in a timely manner, I had accidentally spilled coffee on a brand new shirt, after only wearing it for about an hour, my concierge got it right to the laundry and they got it cleaned and there is no sign of the spill. The activities on board were ok but we really didn't spend a lot of time doing those, as we had met a lot of new friends! The staff at all of the bars was wonderful, the Asst. bar Mang. was awesome and always ensured that we got excellent service. The ports were awesome and the shore excursions were wonderful. We took full use of the Aqua Spa, it is a little pricey but well worth the cost, we had our very first massage, facial, and paid to utilize the Parisian Garden, which we did on a daily basis it was spectacular! The staff at the Aqua Spa was great and explained everything. The only downside to the entire trip was the buffet dinning only because of the other guests on board, it was like a cattle drive and everyone was very pushy as if the food would grow legs and run away from them or they thought it would all be gone by the time they got there, but there was always plenty of food! Also finial disembarkation was like a total cattle drive, but the staff really tried to limit this but was unsuccessful. I would and plan on utilizing this cruise line again in the very near future! Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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