1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews
Sail Date: March 2013
We and many others on the March 3 2013 Buenos Aires to Valpariso cruise were disappointed. I notice the price has gone up substantially for 2014. The good: great weather and smooth sailing (not always the case), good attendants for ... Read More
We and many others on the March 3 2013 Buenos Aires to Valpariso cruise were disappointed. I notice the price has gone up substantially for 2014. The good: great weather and smooth sailing (not always the case), good attendants for cleaning the room, ports unique, scenery unique. The bad: Difficulty coordinating with airfare-cost 8 wasted hours each way due to incorrect Celebrity publication about not taking Valpariso city tour requirement about outbound flight must leave after 9:00 pm on day of departure. This forced us into connecting flights both ways. Fact: Tour arrived at airport at 4:00 pm, could not begin to check bags until 6:00 pm, could easily have taken direct flight leaving between 8:00 pm and 9:00 pm. Neither Celebrity nor Choice Air was of any assistance on this. Choice Air suggested we book a hotel and go the next day-totally useless help. Portions small/frequently service hard to find /drinks out at various stations often at their buffet restaurant. Entertainment-very disappointing-we usually left very quickly. Entertainment around the ship was fairly good-but got old after a few days, much less 14 days. One of the game show employees really liked to hear himself talk-almost made us miss Cape Horn-we just had to leave game show so we didn't miss it. Got our bags around 5:00 pm after being on the ship for several hours. Missed our first afternoon excursion due to delays getting from airport with Celebrity. Were not properly informed about "reciprocity fee" that had to be paid to Argentina. To supposedly be a highly rated cruise line, we were greatly disappointed. We could not recommend this cruise on this ship to anyone. Read Less
Sail Date: February 2013
We reserved this cruise about a year and half before departure, and paid full price for it. Yet we were assigned a noisy room that I'm sure they are aware should only be used for storage! While at cruising speed there is a constant ... Read More
We reserved this cruise about a year and half before departure, and paid full price for it. Yet we were assigned a noisy room that I'm sure they are aware should only be used for storage! While at cruising speed there is a constant on and off sound that prevents one from getting a good nights sleep or even being able to retreat to the room during the day. We had to live with this for 14 days! The noise (buzz, or distance horn like sound) varied in length but is generally about 10-12 second on and maybe 5 second off. Several crew members came and heard the sound but did not identify its source and could not reduce it. I suspect it is related to the ship's stabilization system; and as I told the crew members it is loudest at the head of the bed which is against the outside wall - I noticed nearby staterooms were arranged with the head of the bed against the side wall . . By the way I'm very hard of hearing, wear two hearing aids when with other people, yet this noise kept me awake at night! We heard from other passengers - Captains's club members - who were upgraded from inside cabin to Verandas . . . while we paid for an upgraded outside view cabin that was nearly uninhabitable. Shame on Celebrity for treating first time cruisers to such bad conditions. Read Less
2 Helpful Votes
Sail Date: February 2012
We recently lost our cruising virginity on a 14 day cruise from Buenos Aries around Cape Horn to Valparaiso. Quite frankly, I am glad we saved ourselves for Celebrity. My wife and I like active cycling and/or hiking vacations and we ... Read More
We recently lost our cruising virginity on a 14 day cruise from Buenos Aries around Cape Horn to Valparaiso. Quite frankly, I am glad we saved ourselves for Celebrity. My wife and I like active cycling and/or hiking vacations and we didn't know if we would like being"captive"in a ship. We need not of worried. From the moment we left port, we felt pampered by the staff and wondered at the wealth of quality activities available throughout the ship. This feeling was echoed by the four other couples we were travelling with. The food in the Trellis Dining room and service provided was in a word-superb! The myriad of on-board physical fitness activities more than kept our interest and helped a little to work off all those extra calories we took in. The entertainment was a huge surprise. We were really impressed by the high calibre of the Shows and Beyond the Podium speakers in the Celebrity Theatre. As a suggestion, we would like to some adventuresome/physically challenging shore excursions on offer for future cruises. There were a few minor glitches with embarkation at Montevideo and Punta Del Este but these were beyond Celebrity's control. Overall, because we were treated so royally by the staff, and because of the quality of activities and entertainment as well as the spectacular scenery, we were more than happy with our first cruising experience. To be continued... Read Less
Sail Date: February 2011
We are first time cruisers and did not know what to expect on a cruise of this type, expecially considering the probable changes in weather which would require packing a varitey of clothing. The embarkation process in Buenos Aires went ... Read More
We are first time cruisers and did not know what to expect on a cruise of this type, expecially considering the probable changes in weather which would require packing a varitey of clothing. The embarkation process in Buenos Aires went very smoothly and we were at sea on schedule. Throughout the cruise we were impressed by the attentiveness and professionalism of the ship's staff. We had wonderful dinner partners-Kim, Bob, Eileen, and Jim, who made the cruise even more enjoyable. Our first port was Stanley in the Falkland Islands where we went ashore by tender. We took the Patrick Watts tour, which is a 6-7 hour tour mostly by 4-wheel drive vehicles to Volunteer Point, home of magnificent colonies of penguins. Our driver was Sharon, who also is Deputy Editor of the local Penguin News, and she was extremely knowledgeable and pleasant. I rate the Patrick Watts tour as absolutely top notch. During "At Sea" days the ship had scheduled three scientists to give lectures about the geology, geography, history, and birds and animals to be seen. My wife and I attended all of the lectures and found them to be very informative. Our next stop was Elephant Island, off of the tip of the Antarctic Peninsula, where the crew of the ill-fated Shackelton ship "Endurance" were marooned for months. As we approached Antarctica the weather turned very cold, and on arrival in the vicinity of Elephant Island fog blanketed the sea. Luckily the fog lifted and for several hours we had beautiful views of Elephant Island. However, a series of very severe storms were approaching Antarctica and when we were about 50 nautical miles south of Elephant Island (near Gibbs Island), we were informed the captain was turning the ship around in order to escape the storms. We were, of course, disappointed to not see Paradise Bay, but understood the requirement for the safety of the ship and passengers. Since we had gained an extra day by missing Paradise Bay, the ship scheduled two days at the port of Ushuaia on the tip of South America. This time was well spent as Ushuaia is a beautiful area and our weather was very nice, as we were informed by the locals that the weather is usually windy and rainy. Following Ushuaia we cruised to Cape Horn and again we had good weather in what are frequently some of the roughest seas in the world. The ship cruised around the craggy rocks of Cape Horn for several hours allowing some great opportunities for photography. From Cape Horn, our next port was Puerto Madryn, part way north on the coast of Patagonia. Here we took a tour scheduled by the ship to a Penguin colony of up to two million Magellan penguins. The tour requires about 3 hours each way on the bus, but we had an interesting tour guide and the penguin colony is wonderful to see. Our last port before returning to Buenos Aires was Montevideo, Uruguay. Here we took a private tour (thanks again to Kim's efforts), done by Liz at "Real English Tours". Liz is a transplant from the UK, and she gives an outstanding tour, capped off by a tour of a local vineyard and tasting of some excellent wines. I highly recommend this tour, www.realenglishtours.com, if you are in Montevideo. As first time cruisers we did not know what to expect, but were very pleased by the ship, its crew, the ports and the tours, and the overall experience. Scott (Brewmeister10) and Alene Read Less
Sail Date: March 2010
As stated in the title, this cruise really was the best of times and the worst of times (with apologies to Charles Dickens). First, the worst of times (Travel, transport to the ship, embarkation) We were among the Canadians who missed ... Read More
As stated in the title, this cruise really was the best of times and the worst of times (with apologies to Charles Dickens). First, the worst of times (Travel, transport to the ship, embarkation) We were among the Canadians who missed the first days of Celebrity Infinity's March 13-28/2010 cruise from Valparaiso, Chile to Fort Lauderdale. As first-time cruisers we booked our flights through Celebrity, assuming this would make the journey from Calgary to Valparaiso smoother. As it turned out, American Airlines (the carrier appointed by Celebrity) provided dreadful customer service in Calgary and dismal in-flight cabin conditions the whole trip. When our first flight from Calgary was cancelled due to mechanical failure during takeoff, the airline booked us through to Santiago next day. They promised, but failed, to book us on a connecting LAN flight from Santiago to La Serena - Infinity's first port of call. We have taken these matters up with AA directly and they have issued us with a $400 credit, which is pretty much useless as AA doesn't fly into our home airport. But at least they have acknowledged the problem. Although the mechanical failure of our American Airlines flight from Calgary to Dallas initiated the chain of missed connections that delayed us, it was our experiences while trying to reach the ship that made the cruise "the worst of times". Our travel insurer provides a 24-hour on-call concierge service. We contacted them the evening of March 13 - the same day the Calgary/Dallas flight was cancelled. They reported that they couldn't reach the Celebrity to notify them that we would miss the sailing from Valparaiso - the customer service desk shut down at 8:00pm. The concierge finally did make contact the next morning, and arranged for us to be met in Santiago by a Celebrity representative who would see that we reached La Serena in time. He/she would have our tickets to La Serena in hand and we would arrive at the ship in good time. However, when we arrived in Santiago on March 15 there was nobody to meet us. We were absolutely and completely stranded in an earthquake-damaged airport - unable to speak Spanish and no idea of what to do next. We were at the mercy of the taxi jackals, who were determined to take us from Santiago to La Serena by taxi, a distance of some 350 km. A kind LAN baggage agent allowed us to use his office telephone to contact the insurance company once again. After a series of three-way conversations, we were told that there was no way we could get to La Serena before the ship sailed - we would have to stay in Santiago two nights and join the ship in Arica. This was the last straw. We were completely demoralized and on the verge of returning to Canada when we stumbled into the hands of a local, English-speaking American Airlines security person, who cut through the red tape and the jackals like a hot knife through butter: she had us on a plane to La Serena within an hour. We aren't sure who she bumped from the flight but we are eternally grateful to her and to those who gave up their seats for us. In La Serena, we found another Canadian couple who had endured similar difficulties. They had been promised that a Celebrity agent would meet them at the La Serena airport. We agreed to travel with them to the ship when the agent arrived. Again, and to no one's surprise, no one showed up. After a couple of hours and several telephone calls, a gentleman wearing stained blue overalls and driving a Yaris arrived. We pressed him to take all four of us with him and to send our luggage in a second vehicle. He was an excellent driver, and largely because of his efforts we arrived at the ship minutes before it sailed. The luggage arrived before the ship sailed, which was a bonus. When we boarded the ship the crew seemed serenely unaware of our plight, which was a little disconcerting. We were whisked through the boarding formalities and the cruise carried on - with us aboard. We are still concerned that what happened to us could easily happen to others -and might not end happily. We attempted to start a discussion with the Guest Services desk, but while we were promised there would be a full report, we heard no more about it (except for an offer to reimburse us for a taxi we never used). When we went back to Guest Services a second time we were taken aside and quietly offered complimentary massages at the spa. We enjoyed the massages, but we still have a nagging feeling that Celebrity Cruises missed the point. Being abandoned in a creaky building in an earthquake zone half a world from home is very distressing and a bad way to start a vacation. When we arrived home, we wrote to Mr. Daniel J. Hanrahan, President & CEO of Celebrity Cruises (we decided that discussions with mere minions would not suffice). We received a telephone call from a customer service representative who agreed that Celebrity should have done more to make sure we arrived at the ship and that there should be emergency contact information for the ship available to passengers. We have heard nothing since that telephone conversation, which is why I hesitated to write this review. I cannot, in good conscience, recommend a cruise line to others when there is an unresolved issue of this magnitude. By our calculation we missed more than two of the 14 days of the cruise. We were supposed to board ship in Valparaiso on Sunday, March 14. Through no fault of ours we had a harrowing experience that ended when we boarded in the late afternoon of Monday, March 15. We were exhausted, hungry, and angry. It was Tuesday evening before we were able to enjoy the amenities on the ship. We would happily cruise with Celebrity in the future - providing we receive credible assurance that the points at which the system failed us have been identified, and that the kinks have been worked out. The best of times? That would be the cruise itself - the Infinity's crew provided us with a vacation of a lifetime, albeit an abbreviated one. We enjoyed shipboard life, the ports of call, and the other passengers and wouldn't hesitate going on another cruise. The details: Ship and stateroom - the Infinity is starting to show her age but it was still comfortable and very clean. It reminded me of a once-excellent hotel that just needed redecorating. There was good use of wood throughout the ship, and the art work and sculptures added a touch of class. The verandah room was large enough for the two of us and was well-maintained. Activities - aside from a couple of games of cut-throat trivia, we didn't take part in the organized activities. We wouldn't do the trivia again -- people take it far too seriously. Service - the service was superb everywhere on the ship. That's all that needs to be said. Dining - we enjoyed Celebrity Select dining and wouldn't hesitate to recommend it to others. Once we figured out meals could be pre-ordered for those with dietary restrictions, we enjoyed the main dining room even more. The food at the buffets and in other restaurants was limited for someone like me, but my husband enjoyed the food immensely. A word of caution to those who need information about ingredients of a particular dish - the staff don't always know what's in the food or don't always have sufficient English to convey the message. Entertainment - we found the entertainment to be rather mediocre, aside from the string quintet/quartet/trio (it varied throughout the cruise). The stage shows were mediocre, and for some reason the sound technician insisted on increasing the decibel level to unbearable from merely annoying. The other groups (strolling players, pool entertainment etc) were all right, but nothing special. Shore excursions - we booked all our excursions through the Celebrity website: these were well-organized and exactly what was advertised. We enjoyed Arica (Chile) and Manta (Ecuador) the most, and Cartagena and Lima the least. We would rate each of the ports of call but they are not included in the drop down list in the Port Reviews section. In summary - the cruise itself was wonderful, even with the few glitches we encountered on board. But Celebrity has to work harder at professionalizing their relationship with their overseas agents - no one should have to go through what we did. Will we cruise with Celebrity again? We really won't know until we have had some sort of resolution to our problem: we would appreciate further communication with the cruise line. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise