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2 Helpful Votes
Sail Date: March 2017
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day ... Read More
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day prepared to receive our seapass with our stateroom information in aqua class we soon realized we were upgraded to a Ski Suite , we were overjoyed , surprised , elated and ready for our South American / Panama Canal crusing experience. We really enjoyed the Luminae restaurant . The portions were spot on perfect , delicious and many varieties to choose from at breakfast , lunch and dinner . We did not take advantage enough of Micheals Club , another great relaxing area to meet great people . The entertainment was very good as well . What we really enjoyed with our new friends were the Silent Disco nights . Read Less
7 Helpful Votes
Sail Date: March 2017
We chose this trip as part of an Enrichment Journey combined with an after cruise land package to Machu Picchu. As for the cruise portion of the trip. I read several reviews of the ship experience before I sat down to write this on. I ... Read More
We chose this trip as part of an Enrichment Journey combined with an after cruise land package to Machu Picchu. As for the cruise portion of the trip. I read several reviews of the ship experience before I sat down to write this on. I agree with most that the Infinity is an older ship. I do not agree at all that it is shabby and ill kept. Our suite, 9096, was spacious, clean, and meticulously attended to by Harold, our Butler, and Michael, our cabin steward. We would definitely ask for those two again. Sure, it could have used some updated furniture, but that is knit picking. The first night we had a vanity light out. It was fixed by the electrician in 15 minutes. Our only complaint about the cabin what the moving of deck chairs on the activities deck above. I would recommend some kind of sound deadening on refitting. Embarkation was a breeze. We arrived about 1pm and walked right on the ship. Debarkation was fine. No problem with bags and connections. There was some criticism of Celebrity staff cut backs. I did not experience that in any part of the cruise. The food, overall, was excellent. We did not eat at all at Trellis, opting for Blue, Qsine, tuscan Grill, and Luminae. The food and service at all locations were excellent, especially the meals we had at Qsine and Tuscan Grill.The food choices at Luminae were somewhat limited. The food at Oceanview was overall very good. Bar service from Geonina was terrific. Her smiling face and great demeanor were a welcome every afternoon. One of the real highlights of the cruise was the service and graciousness offered by the staff at Michael's club headed by Eric, the manager. Eric should immediately be recommended for promotion. In all of our 25 cruises, he is the best customer service person we have ever encountered. Another highlight was having Mickey Live and his beautiful and charming wife and daughter on the ship. Mickey gave us unique perspectives on each and every magnificent port of call, plus entertaining and informative updates on the Glaciers and travel route. We took all ships tours this time and weren't disappointed by any of them. Particularly out standing were tours of Montevideo, Port Madryn and the incredible trekking at Puerto Monte. These were very strenuous, but rewarded our efforts with sights and sounds that we would have never otherwise experienced. Congratulations the Celebrity for upgrading their tours. They are expensive, but this is not a cruise to try to save a few dollars. There is too much to see and do and experience. Now for a few recommended changes 1. The buffet tables are too deep, causing guests to have to lean over too far to get some selections. This causes potential health issues. 2. The premium drink package needs to include more choices, particularly with white wines. This is especially true at the service bars. 3. The Issue with getiing back on the ship at Puerto Montte needs to be addressed. This is one place Eric really shined by coming to the aid of his guests. Great effort Eric! 4. The above mentioned noise on the activities deck. All other aspects of the ship such as the Gym, shows, and Bar singers were very good, but that is not why we came. If that is what you value most, this cruise is probably not for you. As you can see from this review, I valued the new friends we made, the universally excellent service from the staff, and the sights we saw that we may never see again above all else. Well done! Read Less
5 Helpful Votes
Sail Date: December 2016
Perfect restaurant BLUE with excellent food and with the beverage package was every day a pleasure to go for dinner. The service was excellent and the selections on the menu was perfect. The Expresso at the Bacci was greate ... Read More
Perfect restaurant BLUE with excellent food and with the beverage package was every day a pleasure to go for dinner. The service was excellent and the selections on the menu was perfect. The Expresso at the Bacci was greate Stateroom was perfect, clean and in perfect conditions Also the SPA with the Aqua class was perfect, clean and easy to use. It was quite and perfect to relax Internet it's a shame for over US$300. Do not recommend to use the internet package. to access to my E-mail, I had to login 3 to 4 times, to see my E-mails it was so slow, that my online banking didn't accept the entry and access. They should not offer Internet for this price. If the internet is free, I can accept the speed, but paying so much money, it's abuse All in all it was a good cruse. We had fun Read Less
3 Helpful Votes
Sail Date: February 2015
We selected that cruise both for its itinerary and its price and we were not disappointed ! Embarkation was fast and efficient in Buenos Aires . We got at the terminal at 11.00 hrs and at noon we were sitting at the back of the ship ! Our ... Read More
We selected that cruise both for its itinerary and its price and we were not disappointed ! Embarkation was fast and efficient in Buenos Aires . We got at the terminal at 11.00 hrs and at noon we were sitting at the back of the ship ! Our cabin was available at 15.00 hrs and we had met our steward before the safety drill ! We were scheduled for dinner at the second seating ( 20h30) which we thought at first to be too late , but after meeting our new table mates , we decided to stick to this schedule . We really enjoyed everything at the dining room : the food , the service , the company and the atmosphere . In fact it did reconcile us with Celebrity after a bad experience on the Constellation in 2013 . Lunch at the buffet was not as good , more on the average side compared with other cruise lines . What we did appreciate though was the seating room available , even when everyone was sitting inside due to the cold weather . Our cabin on the 9th floor was very comfortable , surprisingly quiet even if we were located just under the buffet and the temperature inside was well controlled even if we had to switch from AC to heating on the ship ! I am very sensible to dryness and I never experienced any problem during the cruise . Entertainment was great on all aspects : the shows were excellent , activities on board were interesting and the seminars given by Milos and Mike were among the best I have seen in 35 cruises . Milos particularly was both instructive and hilarious and I even rewatched some of his presentations on TV ! The Wine Cellars bar also offered some interesting wine tasting activities which seemed to be appropriate when in Argentina ! The ports of call were interesting and so were the days at sea . We were able to spend a lot of time close to Cape Horn , Paradise Bay was fantastic and even though we would have liked to get closer to Elephant Island to have a good look at the glaciers , we were gratified with a close view of 2 huge icebergs at the end of the afternoon . This viewing was always complemented by observations from Milos and Mike. Disembarkation was also very smooth , the only irritant there was the huge fare for taxis going anywhere ( $20 US for a 1mile ride !!) Overall we had a cruise where all our expectations were met !   Read Less
Sail Date: February 2013
While a Celebrity cruise to Antartica is an affordable way to see this continent, I would think twice before booking. The first problem is Buenes Aires,the city where you catch the Celebrity Infinity. It's a dirty, dangerous city. ... Read More
While a Celebrity cruise to Antartica is an affordable way to see this continent, I would think twice before booking. The first problem is Buenes Aires,the city where you catch the Celebrity Infinity. It's a dirty, dangerous city. American Tourists are charged a $160 fee which must be paid online before you get to the airport. On the two Antartic cruises in Feb. 2013, dozens of passengers reported being victims of crime in the few days before boarding the boat, mostly from pickpocketing. One Aqua Class passenger even had his camera taken during a Celebrity excursion by the bus driver and Celebrity wouldn't do anything to help the passenger get the camera back. Buenes Aires is a crime-filled city with literally every building scarred by grafitti and every sidewalk has holes and disrepair. There are dozens of scams on the streets, even cab drivers try to give you change with counterfeit pesos or try to drive off with your luggage. Check cruise critic for other examples of crime on tourists. The biggest ones were squirting liquid on a tourist's clothes and then pickpocketing them while pretending to help clean their clothes. Others had jewelry or cameras grabbed while sitting at an outdoor cafe or walking in the street. Boarding the Infinity was a nightmare. Two and a half hours of people pushing and no organization to set up lines and order. However, once you got on board, the ship was run very well. Especially noteworthy was the entertainment and the master of ceremonies. MC Alejandro has an excellent sense of humor and did his best to bring great entertainment. The speakers about Antartica wildlife, climate change and other scientific subjects were fascinating, particularly Graham Sunderland who looks like Alfred Hitchcock and shares his droll humor. The documentaries about Antartic explorers were also fascinating. The dancers and singers were excellent and their productions were very entertaining. Big complaint about the dining room seating. We asked to sit at a table to meet others. Instead we were the only diners at a table for six. After five days, we were forced to move to Select dining because we didn't want to sit alone. all around us at late seating were similar tables of two people at tables for six but no one thought to move us together. The sommelier also forgot to ask for wine orders several times or forgot to bring an ordered drink at the late seating. The food was very good in the dining room but mediocre in the Ocean View grill on the 10th floor. The Quisine Specialty restaurant was a superb dining experience because of the quality and preparation of the food and the way it was presented. I would strongly recommend Quisine One of the biggest disappointments was the fitness facilities. For the first five days, more than four of the eight elliptical machines were broken as were a number of other machines in the fitness room. The Infinity did not have the variety of fitness classes that other ships have. The supposed Zumba classes were not Zumba at all. While the Feb. 17 sailing was blessed with terrific weather and calm seas, 14 days aboard the boat with only four ports was too much time on the seas for my taste. Even in the ports, many of the excursions required four to six hours of bus travel to spend one hour looking at penguins or other wildlife. Antartic is a good experience if you don't do a lot of walking or like to explore. For the more active cruiser, I would think about spending my cruising dollars on a different destination especially one that embarks from a city that is more hospitable to tourists. Read Less
2 Helpful Votes
Sail Date: February 2012
We recently lost our cruising virginity on a 14 day cruise from Buenos Aries around Cape Horn to Valparaiso. Quite frankly, I am glad we saved ourselves for Celebrity. My wife and I like active cycling and/or hiking vacations and we ... Read More
We recently lost our cruising virginity on a 14 day cruise from Buenos Aries around Cape Horn to Valparaiso. Quite frankly, I am glad we saved ourselves for Celebrity. My wife and I like active cycling and/or hiking vacations and we didn't know if we would like being"captive"in a ship. We need not of worried. From the moment we left port, we felt pampered by the staff and wondered at the wealth of quality activities available throughout the ship. This feeling was echoed by the four other couples we were travelling with. The food in the Trellis Dining room and service provided was in a word-superb! The myriad of on-board physical fitness activities more than kept our interest and helped a little to work off all those extra calories we took in. The entertainment was a huge surprise. We were really impressed by the high calibre of the Shows and Beyond the Podium speakers in the Celebrity Theatre. As a suggestion, we would like to some adventuresome/physically challenging shore excursions on offer for future cruises. There were a few minor glitches with embarkation at Montevideo and Punta Del Este but these were beyond Celebrity's control. Overall, because we were treated so royally by the staff, and because of the quality of activities and entertainment as well as the spectacular scenery, we were more than happy with our first cruising experience. To be continued... Read Less
Sail Date: December 2011
As an introduction, I am hardly a novice cruiser. My husband started up and staffed ship's hospitals for about a decade, so I served as a hybrid between pax and crew on about 6 or 8 cruise lines and have been a passenger on several ... Read More
As an introduction, I am hardly a novice cruiser. My husband started up and staffed ship's hospitals for about a decade, so I served as a hybrid between pax and crew on about 6 or 8 cruise lines and have been a passenger on several others, perhaps 12 or 15 in all. Several of these stints were truly maiden voyages where the entire ship was newly built with completely inexperienced staff. I mention this because many of the inadequacies and equipment failures were chalked up to the Infinity's "upgrade" to Millennium class, after which we were the second voyage. I must say, there were more "glitches" in the first three days of the "new and improved" Celebrity Infinity 's second voyage around S.A. than in a week or two on other cruise lines. Now, hopefully many of these refit issues have been resolved. But it was the attitude of onboard staff and subsequently management, that brings me to post this now. And the realization that they didn't even correct the billing mistakes I pointed out on the invoice while on board. Also, the client-specific issues may not change from year to year. I booked in August. The first problem was failure to receive an invoice for the cruise from either the cruise line or the travel agent by deadline. Celebrity canceled our reservation and planned to keep the deposit. I was able to get this reversed by the agent, and indeed got a lower fare in September for a higher class of service (Aqua class). We never received boarding instructions, direction to the cruise terminal, or anything like boarding passes despite many phone calls to Celebrity and Continental. Embarkation was inefficient, luggage long delayed and for half of the ship, access to suites was impossible for many hours due to repeatedly faulty key cards. The drill was conducted in 3 languages, took 45 minutes in a stifling, SRO lounge, and we never were directed to lifeboats. The minibar was barely functioning, bathroom fixtures leaked repeatedly, and the room heating was defective. The spa, which was the only alternative for a shower to a lake in our bathroom, had poor lighting, no place to hang dry clothes, extremely slippery floors and very poorly maintained thermal rooms with nonfunctioning door handles or no doors at all. The outdoor spas were consistently intolerable with extremely hot water in the torrid places and cool water closer to Antarctica. The gym equipment was not functioning properly because of the extreme heat in the room, and spa staff were focused on sales rather than the comfort or safety of passengers using non-revenue features. Guest Relations was a nightmare, with long lines daily throughout the cruise and no acknowledgment or apologies for the many deficiencies all were experiencing. The concierge spoke minimal English. The most difficult problems involved unruly children and teens, coupled with parents who ignored prohibitions, and security staff who were unwilling to confront them. So for example, children ran and jumped in the pool area and cafeteria at all hours of the night (over guest suites), teens jumped in and played handball off a wall with small hard balls in the adult only "relaxation" Thalassotherapy pool, and babies were brought, in diapers and pool toys, into this area which is not sanitized except with salt. Teens played (prohibited) boomboxes in the open pool/deck areas right under the eyes of security, and were present on deck with drug paraphernalia in the mornings after obviously partying all night. The only time ships staff did intervene was when I reported unsupervised children hanging from the ropes/yardarms on an upper deck! Entertainment was extremely variable in quality, some superb, much mediocre. The library offered no videos or other diversions, there was no guide to what was available on TV, and books apparently were of the "found" variety rather than selected for quality or relevance to the voyage. The onboard enrichment programs were so-so, but the only practical port information had to be obtained by repeated trips to shore excursions, because all of the ship sponsored port talks were sales pitches for tours. The food in the Aqua class restaurant, BLU, was superb as was the service. The main dining room, however, served fish and steak that were inedible, and even the highly popular sushi bar got less and less attractive later in the voyage because all food is brought in from the states, despite some of the best and freshest fish and meat in the world in the regions we were cruising. I was very sorry for people experiencing all of the other disappointments and not even able to eat well. Disembarkation instructions were extremely limited and VERY late in coming (the last newsletter on the last night). We were not warned of the cutoff time for Internet, and coupled with the many times during the voyage that internet was unexpectedly not available or interminably slow, quite a few purchased minutes (at typically exorbitant cruise rates) were foregone. We were not given information about tipping or alterations from the "automatic" tipping scheme, were not even given our invoices in order to correct mistakes (supposedly they were available on TV, but this system never worked), and when mistakes were pointed out, had no way to check whether they were corrected (and incidentally, I now realize that they weren't) because I NEVER received a final accounting even after the cruise by mail, as was promised. People had apparently been allowed to give their folio #s orally in the lounges and restaurants (instead of supplying a card), so there may have been quite a bit of freeloading if our invoice was at all typical. I expressed all of my health and safety concerns to staff while on the ship, with only the most serious being addressed. Reportedly, the onboard Guest Relations staff was still reeling from the complaints from the prior voyage, when even more accommodations were "not ready for prime time" or not ready at all---the whole upper deck still held containers by one report. After the voyage I wrote a lengthy letter to the President (because the disembarkation survey was extremely limited compared to other cruise lines) and received a brush-off written by apparently quite a junior staffer---after 6 weeks, and two or three follow up calls to land based guest relations. The bottom line is, beware of post "refit" cruises, though they will be advertised as elevating your cruise experience immeasurably; it might take multiple voyages before they are even functioning normally! Beware of Christmas cruises, unless you are on a line that does a better job of enforcing security and protecting adult spaces. And I would have to add, beware of Celebrity which is one of the least responsive cruise lines I have every experienced when there are problems. Read Less
Sail Date: January 2009
This cruise - taken January 2009 - was well planned, researched and joyously anticipated.  We started in Buenos Aires and ended in Valpariso - with wonderful stops and sights in-between.  This is certainly an itinerary that most people ... Read More
This cruise - taken January 2009 - was well planned, researched and joyously anticipated.  We started in Buenos Aires and ended in Valpariso - with wonderful stops and sights in-between.  This is certainly an itinerary that most people would enjoy - rounding Cape Horn - visiting penguin rookeries, and seeing all types of unusual wildlife.However, the boat - oy, the boat.  This was our 26th cruise - and never have we sailed on a ship that was in such a careless state.  Everything was shabby - the dirty, smelly upholstery in the common areas, the linens - the dirty windows throughout the ship.  What is Celebrity thinking?  Unfortunately, they are offering wonderful itineraries on a ship that has seen far better days.  The term "ship shape" certainly does not apply to this vessel.  On our journey we had a Captain who thought he was a comedian - very casual in his demeanor.  We thought that perhaps his casual attititude filtered down to the staff.  Now the Captain has changed, and from what we have read on Cruisecritic, the condition of the vessel has not improved.The dining staff were wonderful.  However, the food was not.  One chef explained to us that the provisions they pick up at the start of the cruise are, oftentimes, not the best quality - and they have to work with what they get.  Our waiters, who were great, were apologetic most evenings - because the food, while plated beautifully, was not up to par. We would not take this ship again - but unfortunately would enjoy sailing on some of their itineraries - but the condition of the ship makes that impossible.  It was an unclean, unpleasant enviorment - something I thought I would never say about a cruise ship. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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