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3 Helpful Votes
Sail Date: September 2017
We selected this for the itinerary. We especially wanted to get to San Francisco. Alcohol Note: You can purchase wine or spirits in Seattle and bring it on board. You do not have to submit to the ship's scanner. You will go through a ... Read More
We selected this for the itinerary. We especially wanted to get to San Francisco. Alcohol Note: You can purchase wine or spirits in Seattle and bring it on board. You do not have to submit to the ship's scanner. You will go through a customs scanner but they don't care that you have bottles (very strange). The ship looks like it needs a make-over. However, the theatre, gym and dining room are all very nice. I play craps. This ship may have the worst crew working the table that I've ever come across and they seem to take their direction from their inhospitable casino manager. Stay away from this casino. Leaving the ship on the final day wasn't good. We lined up when our number was called and found that people that were exiting the elevator, simply went ahead of our line. When this was brought to the attention of a staff member, my complaint was met with a blank stare. Another case of Nobody is in Charge. The Hotel Manager doesn't seem to be aware of his responsibility to passengers. My final complaint is a big one - what were they thinking? The Hotel Manager decided it was a good idea to make the sauna a unisex facility. I won't go into the whole story ... but women were given full access to the ENTIRE men's change room/toilet area NOT JUST THE SAUNA. Imagine my surprise when I exited the shower to find two women standing outside its door waiting to use it? Read Less
9 Helpful Votes
Sail Date: May 2017
Review of Celebrity Infinity 5/17 5/28/17 This cruise departed San Diego and ended in Vancouver BC with a great itinerary including Santa Barbara, Monterey, San Francisco (two days), Astoria OR, and Seattle. There were three stops in ... Read More
Review of Celebrity Infinity 5/17 5/28/17 This cruise departed San Diego and ended in Vancouver BC with a great itinerary including Santa Barbara, Monterey, San Francisco (two days), Astoria OR, and Seattle. There were three stops in Canada as well. Overall the cruise should be considered only average however. Boarding in San Diego was terrible and perhaps even unhealthy and dangerous because of overcrowding and lack of sufficient staff and security stations. Two ships, ours and a Disney were being processed in the same building at the same time so roughly 6000 passengers had to go through four security screening devices. The line was out of the building and the process took two hours. Older people and families with small children had to stand in line for two hours. It was the worst boarding situation we have encountered. Our ship made no announcements, explanations or apologies for this disaster. The staff on the ship was very good. They almost all seemed friendly and they all were hard working and effective at their jobs. Our room steward, Garfield was the best we have ever encountered. The wait staff was very good as well. We used select time dining (show up when you want) and had only short waits. Food in the main dining room for breakfast was quite good every day. Service was excellent and staff worked hard to please the passengers. We did not have breakfast in the buffet. Lunch was served only once or twice in the MDR but the food ranged from terrible, inedible to only bad, there and in the buffet. Dinner in the MDR was also just plain bad and at times inedible. For example, steaks that were so fatty and full of gristle that they couldn’t even be cut and just rolled around on the plate. Gross. Salmon was warm but raw. Escargot was tasteless (tasteless snails have little to recommend them when you think about it). The wait staff was cheerful and we didn’t blame them for the poor quality food. The cruise line is responsible. Almost every passenger we discussed this with agreed. Some thought Celebrity was trying to push passengers into the up charge restaurants which we hear were excellent. Could be I guess. The benefits for Elite and above customers were cut back so that the breakfast area was serve yourself except for beverages. The fresh squeezed orange juice wasn’t. When we asked the server if it was fresh squeezed he asked us, “Does it look fresh squeezed, does it taste like fresh squeezed?” Our answer was of course; “No” He just shrugged and walked off. The cocktail party required that each guest use three drink coupons and pay for any drink in addition to that. The manager of the bar patrolled the area like a drill sergeant enforcing this rule. Passengers who embarked the ship in Fort Lauderdale said the coupons only started after San Diego when more Elite level passengers boarded. They boarded the ship with one level of benefits and debarked with a lower level. Could it be that the cruise line is creating a higher, better level of service and perks for suite and higher level guests and reducing benefits for the frequent cruisers? It seems that way. This could be a new business model that will come back to bite them. Entertainment was acceptable by today’s cruise standards. Nothing was exciting or special. The production cast did display a lot of talent and enthusiasm during their last show. It’s no longer surprising when even the weakest performers receive standing ovations. Have you noticed? Cruise performers routinely ask for applause. Clap for the band which had only one hour to rehearse. Every outside performer on every cruise gets only one hour for this rehearsal and it always works well. What’s the big deal? “Clap for the lights and sound guy, for the cruise director, for music fans out there, for yourselves, etc. etc “ Why not entertain and earn the applause? Celebrity is marketed as an upscale level of Royal Caribbean but it no longer is better than RCL and, in fact, isn’t nearly as good anymore. Don’t pay more for Celebrity if RCL has similar cruises. We won’t use Celebrity in the future unless the price is very low. To use a nautical metaphor, Celebrity has been coasting for a while but is now slowing down, losing headway. Read Less
10 Helpful Votes
Sail Date: September 2016
Embarkation: Vancouver originally had two embarkation terminals – Ballantyne Pier and Canada Place. The facility at Canada Place was extended to accommodate three vessels and Ballantyne was discontinued. Alas, the facilities at ... Read More
Embarkation: Vancouver originally had two embarkation terminals – Ballantyne Pier and Canada Place. The facility at Canada Place was extended to accommodate three vessels and Ballantyne was discontinued. Alas, the facilities at Canada Place are inadequate for handling 5,000 people disembarking and another 5,000 embarking within a few hours. Our family of three arrived around midday to find a traffic jam and off-loaded several hundred metres from the terminal. After dragging our suitcases into the facility, we joined long lines of cruisers who were forced to meander around the terminal before arriving at check-in. It was people-parking and very tiring. Time taken to board – about an hour. I stress, that this is a Port of Vancouver problem, not a Celebrity problem. My advice, skip the cruise ship lunch and embark between 2 and 3 pm. My wife did on a previous cruise and there were no delays. Infinity cabin: Deck 8 - balcony. Well appointed, though lacking in shelf space. Our 9-year-old son slept on the fold-out couch on the first night. For the rest of the cruise he used the drop down bunk bed which gave him a kind of attic room. He loved it. And it gave us much more room to maneuvre. The firm mattress made my back ache after a few days. Kids' club: Being a shoulder season cruise there were very few children on board. The Fun Zone for kids was well equipped and the activities engaging. As the week passed, my son spent more time each day and the staff deserve kudos for entertaining a small group of kids with a wide age range. Dining: We used the Main Dining Room for dinner and some breakfasts. We found the café had a wider offering for breakfast and a much greater selection for lunch. Sharing tables in the MDR for lunch is always a lottery and the café avoids that possibility. We found the food in both venues to be of high quality, with a wide variety of delicious fare. Our son disdains the kids' menu and enjoyed sampling some exotic dishes. Wine Tasting: I attended two tastings. One pairing wines with food. The other sampling a dozen good wines from around the world along with a selection of cheeses. Both were enjoyable and good value. Service: We found the service excellent throughout the ship. Travelling with a youngster on a de facto seniors' cruise meant that he got a lot of staff attention. We were impressed by their engagement with him. Entertainment: We saw two shows and enjoyed them. Summary: The ship has classic decor, is in good order, and seemed spacious. We enjoyed a relaxing trip and booked a future cruise while aboard. It's Celebrity from now on. Disembarkation: Debarked ship at 9:30. No customs. Joined a long line up for a cab. Almost an hour. Tip: Collect your luggage, leave the terminal and go to a nearby hotel for a cab. We would have saved a lot of time. Read Less
1 Helpful Vote
Sail Date: May 2016
We chose this cruise to replicate a cruise we did in 2008 which included Alaska. This time we did B2B with the Alaska cruise. The ship was a nice size but was showing some signs of its age. Embarkation at San Diego was very fast and ... Read More
We chose this cruise to replicate a cruise we did in 2008 which included Alaska. This time we did B2B with the Alaska cruise. The ship was a nice size but was showing some signs of its age. Embarkation at San Diego was very fast and efficient. The cabin was good if a little bit small and the room attendants were very good and friendly. Food on board was good but often Luke warm. Food in the Ocean View buffet was mediocre and the selection did not change much from day to day. Ports of call were good and length if stay was appropriate giving us enough time to do a half day shore trip then a walk around the port. Production shows were very good but the guest entertainers were mediocre at best. Cruise director and her staff were very friendly and approachable. All in all a very good cruise. Read Less
1 Helpful Vote
Sail Date: September 2015
The job done to update the Infinity was fantastic. May wife and I were very impressed. Having been on close to 20 cruises, this was a wonderful trip. Everything was excellent. We enjoyed every specialty eating venue. Each meal ... Read More
The job done to update the Infinity was fantastic. May wife and I were very impressed. Having been on close to 20 cruises, this was a wonderful trip. Everything was excellent. We enjoyed every specialty eating venue. Each meal was delightful. Q Sine .... Bistro on 5 (what a bargain) ... SS United States (super) The crew (some obviously new on the job) were top notch. There were three "tendered" ports. There were always two (or more) crew members there to help. This was an older group since we sailed after school was back in session. Polite, helpful and respectful describe this outstanding staff. I would highly recommend the Celebrity Infinity. We have already booked our next cruise on her sister ship the Summit. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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