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1 Helpful Vote
Sail Date: August 2019
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar ... Read More
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar open longer which is great if you got back later in the day. The need to reconfigure the spa and Persian gardens.spa rooms were too bright the Persian garden too dark. Flip them!!I missed the fresh fruit that we got daily in aqua class. Also if you are cruising in europe pre book and pre pay for excursions to avoid added vat charge. Also Tuscan and qsine were not as good as on solstice. I loved that the pool areas were larger in both the solarium and the open one,but I hated that the canyon spa,breakfast,lunch area was dark,hidden and didn't have ice. We had an issue with a cancelled due to conditions excusion,we had to get the group together and argue to be reimbursed. Thanks to Norbert it was resolved but was alot of wasted time. Read Less
2 Helpful Votes
Sail Date: July 2019
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day ... Read More
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day Adriatic cruise out of Venice, even though it was at the peak of the insane tourist season in Europe--the deal we got was just too good to pass up! Having heard that the Celebrity Infinity is soon to be renovated and somewhat "worn", I was a bit concerned, but should not have been. The decor, carpeting, lounges and bars were inviting and well-maintained, and we found nothing to grumble about in that regard. Embarkation in Venice was seamless, allowing us to board shortly after noon, and we were greeted with glasses of prosecco in the grand foyer. Lunch was being served and we had time to orient ourselves to the ship prior to the obligatory mustering drill. Our cabin, despite having been reserved last-minute and being interior, was more than adequate: plenty of hangers, closet space, drawers, and shelving in the room and in the bathroom, though I could always used more hooks. An umbrella was provided, which turned out to be handy the first two days of the cruise, during which it rained quite a bit. Robes were provided. We never received an ice bucket in the room, but never requested one, as we had the beverage package and no need to have drinks in the room. Our cabin steward was friendly and unobtrusive and quickly realized we are late to bed, late to rise sort of folks. Having booked last-minute, we did not have a set dining time, but rather open seating: we were willing nearly every evening to sit with others and were lucky enough to meet some very lively dinner companions from Ireland, Scotland, and Britain (?no other Americans were willing to meet others at dinner?). The food was very good across the board, so we had no reason to try any of the specialty restaurants. We ate every breakfast in the Oceanview Cafe/buffet and enjoyed the omelet and waffle station. We usually returned from port days to eat a bit of something there as well, but always had dinner in the dining room. Given that we were at different tables at different times each night, it was not possible to develop any relationship with our servers, but they were all competent and friendly across the board. Nightly entertainment was good but not necessarily great: the comedian was a bit spotty, especially on his second night, the ship's dancers and singers were good and entertaining, the acrobats that appeared twice were GREAT, the musicians in the lounges were very good, and "Monananda" (a singer and guitarist couple from LA) were fantastic. They had a CD on offer one evening when out at the Mast Bar, and we felt badly that we didn't purchase one, but who carries cash around on board? Our SeaPass card was all we needed to purchase things on the ship! The fitness area was large and had plenty of machines to get a workout, but I always wish there were more FREE classes/activities rather than the for-fee ones (what about Zumba?) The locker room had 3 showers, 3 toilets, lockers, sinks, towels, and a hair dryer, but no lotion. The sauna was rarely busy but one evening it was merely tepid and not inviting. We only went on one ship's excursion as we had never been in Montenegro and didn't know what to expect. The port of Kotor was also our only tendered port and we wanted to make sure that, being on a ship's excursion, we would get back to the ship in time no matter what. Our excursion from Kotor went to Budva, on the Adriatic coast, and the only disappointing thing about the day was that, on the way back, we were brought to a "leather showroom" and had to watch models show the wares and then spent ~20minutes in the showroom being asked if we were interested in buying anything . . . NO. The ship is well laid out. The pools were a bit small for the number of passengers on the ship and the hot weather, but it was great to have the interior (covered) thallasotherapy pools to decompress some of the adults, as this was a quieter area (usually), and would be usable in inclement or cool weather as well. The Rooftop terrace was a comfy area where outdoor movies were shown and where Moananda played one night. The Constellation Lounge was the main area for music and dancing in the evening. The Rendevous Lounge was where much of the trivia was held. The Martini Bar was always hopping when we passed by. Read Less
3 Helpful Votes
Sail Date: July 2019
We sailed as a family with two girls aged 12 and 14. Previously we have sailed with Royal Caribbean, Celebrity, Holland America and Princess. This was one of our top three cruises and the food and service in the main dining room was the ... Read More
We sailed as a family with two girls aged 12 and 14. Previously we have sailed with Royal Caribbean, Celebrity, Holland America and Princess. This was one of our top three cruises and the food and service in the main dining room was the best we have received on any cruise. The food was consistently very good every day except on the last day when the medium rare steak I requested was served well done. However, these things happen and the steak was immediately replaced by our excellent waiter Aryana - he went above and beyond to provide truly excellent service every day without fail. The ship and facilities were excellent and well kept despite the age of the vessel. I have sailed on much newer ships but there was enough to keep the whole family occupied. We enjoyed the evening shows, quizzes, dance lessons, pool facilities, etc. and the kids particularly liked the silent discos (very fun) and watching evening movies from the top deck on the big screen. The itinerary was very port intensive with only one sea day so unless you are looking for the ship to be a floating resort with climbing walls, water slides, multiple restaurants, etc., you should be able to find plenty to do. The ports of call were all very enjoyable - Rome, Sicily (Taormina), Malta (Valletta), Kefalonia, Dubrovnik, Slovenia (Koper) and Venice. In Koper, we took a local bus to Piran, which was lovely. I would highly recommend Celebrity Infinity and my family would happily sail on this ship again. Read Less
1 Helpful Vote
Sail Date: June 2019
My husband and I went on this cruise to celebrate our 25th anniversary and we brought our kids ages 23,21,and 15. We have been on a Carnival Cruise and one other Celebrity Cruise and we knew we loved Celebrity - it did not disappoint! ... Read More
My husband and I went on this cruise to celebrate our 25th anniversary and we brought our kids ages 23,21,and 15. We have been on a Carnival Cruise and one other Celebrity Cruise and we knew we loved Celebrity - it did not disappoint! Embarkation was so very easy with no long lines and a lovely glass of champagne upon entering the ship. We loved our cabins and our statesman Jeremiah was wonderful! Food was wonderful in both the buffet and the main restaurant. We tried the Sushi restaurant too and it was very good. Did the Select Dining and made the reservations a couple weeks in advance based on what we were doing that day in the port. (Did canoe trip, knew we needed a nap, dined later that night) I would strongly suggest doing this so you get a table. We were actually able to sit in the same spot with the same fabulous waiters (Frances and Paola) every night! We upgraded to premium drink packages and were never disappointed with drinks. Service at every bar - also excellent! Shows, bands, all entertainment, dancing, trivia - all fun and never overcrowded. I do not know how they do it but the ship NEVER feels crowded! The pools even do not get super crowded. But 2 times we did have to circle around a bit to find lounge chairs - no big deal to us. The gym was fantastic with lots of machines and ellipticals and freeweights and a yoga/stretching area. Again, never felt crowded. Did not use spa because we felt it was pretty expensive. Shops onboard were great and I got great service and no pressure when I shopped. Ports were wonderful and we did 3 excursions at 3 ports and all of them were very good and very organized. Again, Celebrity just does this RIGHT! And coming back to the ship and getting a cold drink and cold towel after a hot day feels heavenly! Disembarkation was easy and organized. We took a bus (arranged by Celebrity) to airport and, although we had to wait a few minutes and there seemed to be a little confusion about which line we should be in, we got on and got to the airport in time. Overall, I would recommend Celebrity Infinity to anyone who is not expecting slides and waterplay for kids, skydiving areas or ziplines...all those extra things that some cruiselines are adding that we have no interest in at all. Infinity itself is due for a refurbishment and, while it was clean, there are some areas like cushions and carpet which could use an update. Read Less
Sail Date: June 2019
We haven't been on Celebrity for many years but since we were cruising with our grand-daughter (turned 6 on the cruise) wanted a cruise with an available roomy suite, good service and activities for a 6 year old. This cruise was ... Read More
We haven't been on Celebrity for many years but since we were cruising with our grand-daughter (turned 6 on the cruise) wanted a cruise with an available roomy suite, good service and activities for a 6 year old. This cruise was priced right for a Royal Suite - probably because it hadn't had it's well overdue makeover yet - and also it was relatively early in the Mediterranean season. We weren't sure if or how Sarah would like the kids' club but it was nice to know it was available. Also, included in our cruise price was the premium drink package, wi-fi for 4 devices, access to all restaurants, butler service. Pretty much everything and more we have been getting while cruising Regent and Silversea. Sure, the ship was larger, but by today's standards this is a mid-size ship and it's probably the largest sized ship we will cruise on. Also, the itinerary, while similar to other cruises we have been on, had some different stops for us, including Sete and Corsica, France and Messina in Sicily. Overall, we were very pleased with our cruise. We were met at embarkation by Michaels Club Concierge Joao, who helped make our cruise special throughout the cruise. We lunched in Luminae, the suites only restaurant for lunch, and they made a great impression on our grand-daughter by finding her favorite drink, doing a special spaghetti and meatball, and throughout the cruise helped her feel very special. Our butler, Chip (not his real name, but that's what he wanted us to call him) from Romania, was always available and brought us hot and fresh breakfasts every morning, made sure our suite was up to speed with all our requests, and helped make Sarah's birthday special with door and room decorations and a beautiful cake. The cabin interior was beautiful and were pretty much all the interior areas of the ship. Our balcony needed upkeep, and the exterior spa tub was too rusty to even consider using. On the other hand, the inside jacuzzi tub was so much fun it was hard to get our grand-daughter out of the bath. The food was fine. I especially enjoyed many of the seafood entrees and my wife was thrilled that they offered a true and properly cooked veal chop one evening. If there wasn't anything of interest on the Luminae menu, we could always order off the main dining room menu as well. Offerings at the buffet (which we mostly used at lunch when we were on the ship) was varied but we often gravitated to the grill, pizza station and Asian area. Overall, we felt the food was comparable to our most recent Regent experiences, and that was very flattering to Celebrity. My wife had a small medical incident on the ship and she was seen promptly by the ship's doctor who was able to do a test to determine it was not more serious (although they recommended we see someone off the ship, it wasn't necessary) and the bill, we thought, was reasonable for seeing a ship's doctor (and we will get reimbursement from insurance). The shops on the ship had good merchandise and was priced well, but they had to charge VAT since all the stops were in the EU. Still, we were able to get a good price on a nice watch, and with the VAT refund, felt we got a very fair deal. Sarah loved the kid's club and towards the end of the cruise would rather spend the day there than get off the ship with us!! Kudos to the staff and well done!! This was a pretty international cruise with I'd say less than 50% Americans or Canadians, less than we would expect. For the most part, I'd say everyone was polite, with very few chair hogs on our sea days (well, at least not early risers). Our grand-daughter loved the pool area and thoroughly enjoyed herself. Because she was 6 we couldn't use the indoor pool area but it looked clean and well maintained. Susan said her spa experience was very good. We disembarked in Rome (Civi) and Joao even escorted us off the ship! Our grand-daughter says if she can't live in Tucson she wants to live on the ship!! I'm sure the Infinity will be even better after it's upcoming dry-dock, but for now, we would highly recommend it if you want a more affordable cruise with an excellent cruise line. Read Less
Sail Date: May 2019
Our cruise aboard Celebrity Infinity was fabulous. We began with a stay at the Hilton Diagonal Mar in Barcelona. The hotel was flawless and has an incredible pool/beach club and the view from our room was breathtaking. Barcelona is such a ... Read More
Our cruise aboard Celebrity Infinity was fabulous. We began with a stay at the Hilton Diagonal Mar in Barcelona. The hotel was flawless and has an incredible pool/beach club and the view from our room was breathtaking. Barcelona is such a nice city to walk. The embarkation process was easy and uncrowded. We boarded around noon and our stateroom was available around 1:00. Enough time to wander the ship a little bit.... I was a little apprehensive of what the ship's condition would be based on reading some reviews on this site prior to leaving on our trip. There were a number of reviews that described the ship as tired. We found the ship to be very clean in all areas. It is scheduled for dry dock and a major renovation in November 2020. The stateroom was in good condition. All of the furniture and fixtures were clean and in good repair. The public areas appear to have been renovated in recent years and the public area furnishings and décor was up to date and in great condition. The stateroom did lack some things that I assume will be addressed in the November 2020 renovation. in this day and age where everyone travels with a phone and iPad (or laptop) there were not enough power outlets available. We brought a 10 unit charger station and were able to overcome this challenge. There also was NO power outlet in the bathroom. There were three of us in the cabin including our 11-year old son. We were in an Oceanview cabin with a pull out sofa bed for our son. I would not recommend this configuration as it minimized the space when the bed was pilled out. An overhead berth would have been more accommodating. I was pleasantly surprised that every single crew member was friendly and demonstrated excellent hospitality. Without exception! There were plenty of activities to participate in and entertainment to enjoy. The "Fun Factory" for our son was well run and had everything to occupy and entertain an 11-year old. The ports on our itinerary were nice and varied with an emphasis on Greece. Read Less
3 Helpful Votes
Sail Date: April 2019
On our last cruise we experienced a further deterioration on value on Celebrity cruises. Since last September, our last cruise on the same ship, beverage packages allowances have been altered drastically. With the standard liquor package ... Read More
On our last cruise we experienced a further deterioration on value on Celebrity cruises. Since last September, our last cruise on the same ship, beverage packages allowances have been altered drastically. With the standard liquor package no more cappuccinos and fresh juices are allowed. The beer selections has also been cut. In the Dining Room the food was up and down. Often we had cold food and the service staff had to many tables. They tried their hardest but the waits between curses were very long. Portion size of the meals are all over the place, some to large some to small. No more lobster nights on Celebrity cruises. Entertainment was mediocre and not enough on the see days, In the passed much more was offered, For what we paid it was a let down. Value has decreased dramatically. Celebrity is, or maybe was or preferred line. It's time to give the others a try. Read Less
Sail Date: April 2019
Where to start. The "guest" is treated like cattle on embarkation. Once inside the ship, their bars did not have the necessary items to create basic frozen drinks. This issue lasted all cruise long. No room service menu in cabin, ... Read More
Where to start. The "guest" is treated like cattle on embarkation. Once inside the ship, their bars did not have the necessary items to create basic frozen drinks. This issue lasted all cruise long. No room service menu in cabin, broken phome in cabin, incomplete room service orders. Cabins attendant did not ntroduced herself, we finally saw her at the end of the second night by coinsidence. Not enough life jackets in cabin for the amount of passagers and the front desk REFUSED TO PROVIDE THE MISSIMG ONES (no joke). The food quality in the main dinning room was so poor that we went there just one night. The buffet food was fresh and the dinning area was clean but the food had no flavor. Why? The ingredients and the cooking personnel was there so what was the issue? Who knows. Hot items were cold and cold items were warm. Onboard stores did not engage with passagers interested in purchasing high ticket items. It appeared to me that the employees were there more to protect the merchadise from theft than to assist customers in a sale. Only one comedian and he was bad, no magicians, no ice carving, no cooking demonstration...NOTHING. One night show was terminated early due to technical difficulties and they did not offered to resume/finish the show at some point (ups!!, could not finish the show, sorry about your luck!!). Debarkation: somehow some passagers were able to leave the ship early, according to Celebrity, based on their return flight. Interesting because that was not mention in ther website, their daily newspaper or TV., tHE daily newspaper indicated to watch a debarkation video on the cabin TV but the video was never made available. The final statement of all expenses was never provided or offered, so I guess that you were forced to do the line at the front desk if you really wanted one. If this line cannot do the basic things right in a smaller/older ship, I can't imagine the spectacle in their newer/much bigger ships. Celebrity again? No thanks. Read Less
Sail Date: March 2019
The food in the main dining room was outstanding! Our cabin was a family suite. With a large veranda and was very clean and comfortable. However the ship lacked entertainment. Not much to keep you interested during the day if you were ... Read More
The food in the main dining room was outstanding! Our cabin was a family suite. With a large veranda and was very clean and comfortable. However the ship lacked entertainment. Not much to keep you interested during the day if you were not a drinker. Solarium and pool area were extremely crowded and not enough chairs. The buffet was decent but it was laid out in not such a good way that by the time time you got back to your table the food was cold. We took an excursion to Chichen Itza to see the Mayan Ruins. They were awesome to see and our guide was very knowledgeable but walked so fast to to get to the bus and then to gate at The ruins that we lost him twice. Because it was such a long ride we were not able to explore the ruins or the all the wares that were being sold. So if you go you will be amazed at what these people built, you just will not be able to see them all Read Less
Sail Date: March 2019
While this short cruise was very good there were some iratiants that could be easily fixed: First, the music was to loud.I fail to understand why management feels that music has to be loud ,especially when the majority of passengers are ... Read More
While this short cruise was very good there were some iratiants that could be easily fixed: First, the music was to loud.I fail to understand why management feels that music has to be loud ,especially when the majority of passengers are seniors. Secondly,there were only 2 gameshows.I have never been on a cruise with so few. Thirdly,while I have rated most everything as very good to excellent,the two above items were of sufficient annoyance that I would not sail on Infinity again. Fourthly, my 10 year old granddaughter was unable to use the kids pool due to the fact it was always occupied by adults ,who always had a drink in their hands. Overall,I though that the two performances put on by the ships company were the best I have seen on any cruise.Also the food served in the Oceanview buffet area was was varied and always good and there were always plenty of seats to be found. Read Less
1 Helpful Vote
Sail Date: March 2019
Overall, we enjoyed our cruise. The ship was nice, we liked that it was not a mega ship. We had great food and service. The passengers tend to be more mature and I think better ships if you have a young family or teens that like to be ... Read More
Overall, we enjoyed our cruise. The ship was nice, we liked that it was not a mega ship. We had great food and service. The passengers tend to be more mature and I think better ships if you have a young family or teens that like to be active. We loved being in Aqua class and having access to the restaurant BLU. It had great service and a unique menu. It is a great cruise if you do not want to feel crowded and relax. We never had trouble getting seating in any venue. The staff was very friendly and helpful. The genuinely wanted to make sure we were satisfied and happy. the service in the restaurant was very attentive but we did nit feel rushed. Cabin steward did a great job and assured our special requests were met. The ship was clean and in good shape, except for the Persian gardens (mentioned above). Our room was clean and in good working order. Being a smaller ship, it was easy to navigate and get to all areas easily. Lot's of different lounges to sit and relax. We never had an issue finding seating in any area (except pool deck on sea days). There was a nice variety of music in the various lounges throughout the day and evening. Fit the fitness center had state of the art equipment that was in great shape. I was disappointing. The condition of the Persian Gardens spa area was not great, it definitely needs to be updated. It felt dingy and a some the features did not work. Also some of the controls were in disrepair. The pool area was enjoyable and we did not have a problem getting chairs in the sun. Shade chairs were taken up early on sea days and many were empty but had things on them to reserve but were unattended for long periods of time. We had breakfast and dinner in Blu. The food was very good as well as the variety. If we wanted we could have ordered from the main dining room menu as well. The service was excellent and we did not feel rushed like we have with other cruises. We were able to sit and relax after dinner. We never had to wait for a table, one was ready without any reservations. The buffet was clean with a nice variety of food. The production shows were fantastic!! The voices were Broadway quality and very entertaining. The comics were fun both the family friendly and adult shows.The other acts kept us engaged. Read Less
10 Helpful Votes
Sail Date: January 2019
We picked this cruise because we were able to get a ridiculously great rate on a concierge cabin and had never been on Celebrity before. The original date was suppose to be in Feb. but we were notified that the ship had been charted and ... Read More
We picked this cruise because we were able to get a ridiculously great rate on a concierge cabin and had never been on Celebrity before. The original date was suppose to be in Feb. but we were notified that the ship had been charted and was given an option to book a different date with our OBC being doubled. Getting on the ship was very quick and effortless. We were able to eat in the MDR for lunch away from the crowds which was nice. They had a limited selection of food but I loved the short ribs I ordered. Cabins weren't available until 1:30pm so we hung out with our friends who had the non connecting cabin next to us up by the pool. We had cabin 8167...not bad but a bit dated. Would of loved if the balcony divider opened because we would have had a good size balcony between our cabin and our friends cabin. The only real issue we had was that the bed was firm, ah real firm. I knew before hand that the ship was old but was pleasantly surprised that it was in good shape. My wife also liked that the ship was on the small size making it easy getting around. The inside layout of the ship was crazy in some ways. We were in the aft and if we used the aft elevators we had to cut through buffet area to get to the pool deck. Not a big deal just different. Entertainment was fine. Not much in the way of variety but went on this cruise to just relax so it didn't matter. I did find the silent disco to be a lot of fun. We found the MDR to be pretty good and seated promptly. Our waiter never rushed us but we were usually in and out in about an hour and fifteen minutes. We did eat dinner one night in the Oceanview Cafe. It was surprising that no one other than the crew and us were eating their. It wasn't bad and we liked eating outside at the aft of the ship. We also did Le Petit Chef the last night. I waited hoping that the price would come down but they must of had a full dining room for each seating. The food was awesome. I like the show but wouldn't go again unless they changed it up with a different menu. Cozumel- Been here a bunch but read that their was going to be 27000 people there the day we docked. I found a place called Nachi Cocum that only allows 130 people in their resort. It was nice, all-inclusive resort with a large pool, restaurant and changing rooms. The place was nice but I was underwhelmed by the service they provided. Still we had a beautiful day and were away from the crowds. Key West-Been here a bunch and only went into town to have a couple of drinks on Duval street, Never boring there. The bonus of going there the day before you depart is that you go through customs on the ship which meant getting off easy and quick. This was our first time on Celebrity and liked it but preferred her sister line Royal Caribbean. Would I sail on Celebrity...sure but probably on one of their newer ships. Read Less
4 Helpful Votes
Sail Date: January 2019
Hello, I just returned from sailing on the Celebrity Infinity. The cruise was very good. I travelled with my wife and another couple who were on their first cruise. We are all in our 50’s age wise. We were in inside cabins 2154 and 2156. ... Read More
Hello, I just returned from sailing on the Celebrity Infinity. The cruise was very good. I travelled with my wife and another couple who were on their first cruise. We are all in our 50’s age wise. We were in inside cabins 2154 and 2156. The cabin location was excellent, close by the midship elevators. We stayed in Miami with our friends for New Years. We drove to Port Evergalades and Parked our car at the terminal, very convenient. The cost was $15.00 per day for parking. We arrived at the Terminal around 10:30 am. The embarkation process went smooth and seemless. I also will mention that I am Elite status with Celebrity, We were allowed to board the ship around 11:00 am. We ate a wonderful lunch at the Oceanview Buffet on deck 10. As we boarded we were greeted with champagne and mimosas. The cabins were ready at 1:00 pm. The ship was in great shape for beinig built in 2001. However, the cabins looked quite worn and dated, especially the bathrooms and the beds. This was a 5 day cruise, with Port stops at Cozumel, Mexico and Key West with 2 sea days in between. We chose anytime dining which was at the Trellis restaurant on decks 4 and 5. The Trellis restaurant on deck 5 was reserved for fixed time dining. Both the food and service in the dining room and the buffet were excellent. There was very good variety and quality of food throughout. The shows and variety of entertainment on board were very good. The show I Broadway on formal night was excellent. There were 3 specialty restaurants on board. The Tuscan Grill, Qsine and Sushi on 5. We did not eat at any of the specialty restaurants. For one, there was no need to because the food in the dining room was excellent, but for another, I was surprised to learn that the the fee at the Tuscan Grill was raised to $65.00 pp!!! This is unacceptable for me. There was also a crab lunch offered at the Tuscan Grill offered on the second sea day at $40.00 pp which we did not partake in either. The weather was great, the seas were calm and the Chair Hogs were out in full force. Our favorite spot on the ship was the Salt water Therapy pool in the Solarium, we could never get a chaise lounge that was ever unoccupied no matter what time we went. We went to the beach in Cozumel and used the Old Town Trolley in Key West. All in all it was a very good cruise, our friends enjoyed it very much and are looking forward to going again soon. Thanks Leslie, for further info you can e -mail me at Lesliemamalooza@aol.com. Read Less
1 Helpful Vote
Sail Date: December 2018
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the ... Read More
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the the ship"s specialty restaurants. The food and service in the main dining room was great. Dudley and Tyrone were our wait staff. They were exemplary! After sailing on many celebrity cruises it seems they are starting to nickel and dime everyone. I have an I-phone and in one of the daily programs they were offering a class to learn more about it. When I went to attend they had a sign in the room for $15.00pp. I signed up prior to cruise for internet service, but, it took a whole day before I was informed on how to log on. That information should have been in my cabin. On the great side, the cruise director was over the top. He interacted with the passengers more than any CD I can remember. The entertainment was top notch. Our cabin were clean and bed comfortable. Eventhough I have a few complaints I still reserved an upcoming cruise while on board. The ice cream is great!! Read Less
1 Helpful Vote
Sail Date: December 2018
My family wanted to celebrate some life events, a 60th birthday, a 10th anniversary. We came together from all over the country, 13 of us. The Celebrity Infinity is an older, smaller vessel. It is a lovely ship that is showing it's ... Read More
My family wanted to celebrate some life events, a 60th birthday, a 10th anniversary. We came together from all over the country, 13 of us. The Celebrity Infinity is an older, smaller vessel. It is a lovely ship that is showing it's age. Our cabin, 6022, was a small, balcony cabin. The balcony is very nice and long. We actually had our cabin steward get us a lounge chair. The paint is peeling on the rails of the balcony. Inside our cabin the curtains are fading and the bed skirt was soiled and torn. There is adequate storage space, but not enough electric outlets. Small bathroom, nice shower. We had to have the air conditioning repaired. The MDR, Trellis on 4th deck was not prepared for our family, even though they were informed well in advance of this sailing what our needs were. We had to move after seating started. Service that 1st night was fair. We waited a long time for drinks and food. The food, once served, was very good. We ate in Luminae on day 2. It was just okay. Day 3 we ate in Tuscan Grill. It was excellent. Day 4 MDR, was excellent. I particularly enjoyed Il Bacio. Entertainment was just okay except for night 3. There was a singer from Las Vegas who was AMAZING!! I wish I could remember her name. Service for the most part was as expected. My only BIG complaint was in the photo shop. We had a photographer who was assisting my cousin. When she did not quite understand the "terms and conditions" for purchasing 6 photos to be sent to her email. He became quite insulting and asked those of us with her if "she always is the one who looks like a deer in the headlights?" He was not being funny as he said it again. The person he was referring to is an attorney and BTW had booked the Penthouse and Sky Suites. Not a good idea to be that nasty to anyone, but how about to the person who spent the most money on the ship? Our two ports, Key West and the Bahamas were fun. My husband an I went on a privately booked food tour in Nassau that was outstanding. My cousins went to Pearl island. So, not the best cruise we've been on, but certainly not the worst. We are Elite with Celebrity, so we have cruised quite a bit. Read Less
Sail Date: December 2018
My daughters and I wanted a cruise as our Christmas present to each other, but wanted to be home in time for family holiday celebrations. This one was perfectly timed, after their college finals, home before Christmas. We had previously ... Read More
My daughters and I wanted a cruise as our Christmas present to each other, but wanted to be home in time for family holiday celebrations. This one was perfectly timed, after their college finals, home before Christmas. We had previously sailed on the Celebrity Solstice to Alaska a few years before, and decided to stick with Celebrity. This is a slightly smaller ship than the Solstice, but same general lay-out. It was decorated beautifully for Christmas! We booked everything ourselves, and I know the risks of that, but it worked out just fine. Flew into Fort Lauderdale the day before, stayed in a hotel. We took an Uber from our hotel to the pier, got checked in super quickly (I had done the Fast Pass stuff before we got there). I had allowed Celebrity to assign the cabin within the balcony class to get a little better price. We got a nice cabin on Deck 7 - only downside was it was next to a place in the ship that jutted out, so there was not the full 180-degrees of view. But we got a decent price as far as I know, and can't really complain. The cabin itself was well kept, nothing special, smaller than the same type we had on the Solstice (the third person had a pull-out chair rather than a sofa this time.) There was a rust spot on the ceiling, maybe the size of a silver dollar, and I first thought maybe it was mold - the steward showed us how it was rust, and literally got it painted one day when we were out of the cabin! Food was AWESOME. Wait staff in the dining room functioned without a flaw. The buffet was also very good, often included leftovers from the dining room so a second chance at those delicious entrees! There was no shortage of food options and all of it was very good. My only complaint was that the ice machines in the buffet area often had no ice and I love to drink iced tea! All of the crew seemed remarkably happy, would smile and greet us in the hallway or stairs. We spoke to several who had been with Celebrity for years, so that says something about the cruiseline to me! A storm was predicted around the Florida Keys while we were sailing. Key West was the scheduled last day stop. The captain was able to change the route to go to Costa Maya instead of Key West. He announced the change, said the alternative was to just not stop anywhere because huge waves were expected and we wouldn't be able to dock at Key West. That was a bonus to me, a 2nd Mexico stop AND avoiding the bad weather. I was very pleased that they were able to make the adjustment so seamlessly! The excursions we booked in Cozumel and Costa Maya were average, not sure I'd do either again. We had a late flight home, so able to go on an excursion to a wildlife refuge outside Fort Lauderdale before going to the airport which was well worth the money. We had a little rain at Cozumel and kind of rough seas one night. I'm generally pretty prone to motion sickness but took Ginger Root capsules from Day-1 and was absolutely fine. There were many others on the boat who were not so lucky. I always go to Walmart and by a $4 bottle of ginger root before sailing! We only attended a couple shows. We had not selected a dining time, and found that trying to just get reservations each day resulted in times that were not conducive to seeing the shows. But there was plenty to do on-board, sometimes had to choose between a couple of things. The shows I saw were OK, what you would expect. I would 200% go on this cruise again, I'd leave today if I could. Read Less
Sail Date: December 2018
Among the companies I've been to, Celebrity remains my favorite. Despite the age of the ship, it is well maintained. Food excellent as well as the service offered. As small points to be observed, the cabin shampoo was not replenished, ... Read More
Among the companies I've been to, Celebrity remains my favorite. Despite the age of the ship, it is well maintained. Food excellent as well as the service offered. As small points to be observed, the cabin shampoo was not replenished, as well as the landing had long wait in the elevators, in addition to missing menus in the bars. However, these points did not ruin the experience, which was highly positive for a 5 night cruise.boarding of the concirge class was extremely agile, as was the process of landing at the ports. Especially positive point for the indoor heated pool and the staff in the main dining room. It was with family in which many did not speak English, and the menu offerings in Portuguese were extremely helpful for us. The ilounge with sales of Apple and JBL products is a differential. I hope to embark again with Celebrity cruises. Read Less
2 Helpful Votes
Sail Date: November 2018
We enjoyed our short 4 days cruise to Key West & Nassau. This was our Second cruise with Celebrity. Our first was on the Equinox. We find Celebrity ships are classy looking and well appointed. The buffet area is wide and un-congested, ... Read More
We enjoyed our short 4 days cruise to Key West & Nassau. This was our Second cruise with Celebrity. Our first was on the Equinox. We find Celebrity ships are classy looking and well appointed. The buffet area is wide and un-congested, with items icely spread out buffet. Customer service in Infinity was top notch as well, whether in the dining room, pools area or on board shops. We had a smooth experience with embarkation and debarkation. We had a nice balcony room on this ship, without any of the Aqua or other class upgrades. Our room steward Ashraf was great with his information and anticipating our needs. Our room was always maintained in immaculate condition! We never had an issue getting chairs around the pool..unless you showed up mid-afternoon. Celebrity offers buckets of beer specials as well..6 Beers for $25/= with Gratuities. Onboard entertainment was good - We had Comedian Steve Bruner one night..very funny guy! As this was our Second cruise with Celebrity, we received an invite to the Captains Club event in the Constellation lounge with basically an open bar and some appy's. The Captain and his crew was there and recognized loyal Celebrity guests - One couple were on their 160th Cruise!!! Overall, a very enjoyable cruise on Celebrity. We are looking forward to our next cruise with them. Read Less
1 Helpful Vote
Sail Date: November 2018
My husband, daughter, son, and I traveled on the Infinity for a five day Thanksgiving cruise with port calls in Key West and Cozumel. We stayed in a veranda cabin on the 9th floor. The ship is an older and smaller Celebrity ship but it ... Read More
My husband, daughter, son, and I traveled on the Infinity for a five day Thanksgiving cruise with port calls in Key West and Cozumel. We stayed in a veranda cabin on the 9th floor. The ship is an older and smaller Celebrity ship but it is still beautiful. There are many public spaces and we were always able to find places to sit throughout the ship. Cabin: We were in cabin 9029 which was located on the port side one floor down from the spa. There was a nice overhang above the cabin so it did not get too sunny in the afternoon. The cabin was very clean and well-kept, although a little tight for a family of four. The couch pulled out to a bed and there was another bed that dropped down from the ceiling. We had excellent cabin service. Dining: We ate all of our breakfasts and most dinners in the main dining room. Lunch was available there on sea days. We had select dining for dinner and found that the best time to try to get a table was between 7:15 and 7:45. When we arrived earlier than 7:15 we had to wait an average of 30-60 minutes. The service in select dining was hit or miss. The last evening we were seated in the traditional section on the upper floor and found the service to be very good. We have decided that we will go with traditional dining on our next cruise. We ate in the buffet for lunch a couple of times. There is a wide variety of choices and you need to walk down both sides as they have some different selections on each side. We were able to find tables inside but usually preferred to eat outside by the oceanview bar. There is often live music and it is a great place to see the sunset. We ate in Tuscan Grill one night. The food and service were excellent. It was the best meal on our cruise. Café Baccio: This was another favorite place of ours. It usually opens between 6:30-7:00 in the morning. Most of the coffees and teas are covered by the premium drink package and all of the pastries are complimentary. Special Events: My husband and I took the Inside Access Tour and thoroughly enjoyed this. It was a two hour tour of the bridge, laundry, galley, and engine control room. It was well worth the cost of the tour. Another event we participated in was a Food and Wine Pairing. This was provided by the Sommelier from Blu. We were given two white wines, two red wines, and nine food items. It was interesting to see which items paired better. We learned some pairings that we would not normally have considered. Entertainment: We enjoyed the live music that was playing in Café Baccio and the Sunset Veranda Bar. The theater production show on the last night was good. We wished they would have offered another of these shows earlier in the week. There were some guest comedians and singers on the other nights. There were also some game shows in the evenings. Activities: We enjoyed the adult solarium which has a pool and two hot tubs. We also enjoyed the Persian Gardens. We purchased the week pass and went there each afternoon. Although it is a small area, it is quiet, peaceful, and relaxing. Read Less
4 Helpful Votes
Sail Date: November 2018
I (late 30s) took my parents (70s) on their 1st cruise to celebrate mom's 70th birthday & their 40th anniversary. I am a "almost 1st timer" myself, since my last cruise was over a decade ago on Carnival. This is our 1st ... Read More
I (late 30s) took my parents (70s) on their 1st cruise to celebrate mom's 70th birthday & their 40th anniversary. I am a "almost 1st timer" myself, since my last cruise was over a decade ago on Carnival. This is our 1st Celebrity experience. I picked this particular cruise because 1) it was the best deal I could find - actually cheaper than Carnival, 2) I thought small ship size and a simple itinerary staggering sea day and port day would be good for elder 1st time cruisers. Overall: The cruise was perfect for my vacation purpose. I don't think my parents felt overwhelmed or lost. It was not too long or too short. We didn't feel like we had to do all kind of things and rush around. It was relaxing. Services were great everywhere and the MDR food was good, much better than I expected. The crowd: As expected, it's an older crowd. There are some younger people (late 20s to 30s is my guess), but no one was too crazy/obnoxious that I have encountered (there're one or two super intoxicated ones stumbling around). There weren't many young children either (I don't mind kids but it's also nice to not have to hear baby screaming, crying, or being ran over by strollers). Mood is causal - no one was really dressing up too formally. I do kind of like a formal night but understandably cruiselines are all moving away from it. The ship: It is an older ship but I thought it was well maintained. There were some signs of age such as blistering wood handrails or damaged elevator buttons were. But otherwise it's still a very elegant ship. Embarkation: 1st time sailing out of Fort Lauderdale. I drove down (1-way rental thru Avis) and took the free shuttle to pier. (TIP #1: if you are renting a 1-way, keep checking the prices because my rental went from almost $100 to $10 the week of. They needed cars badly and I guess I was their free transporter.) The port traffic was madhouse so plan ahead (unless you stay the night before nearby). There wasn't much of a line for CC guests. My only complaint is that I thought the special CC lunch was until 1:30pm. We were at the counter checking in at 12:50pm and was told it's over. Bummer. First impression of ship: definitely not as "wow" as the big ships. Entry through Deck 3 into the "lobby" which was a cramped space. They served bubbles, which was a nice touch. Room access: Immediate as of 1pm when we got on, which was great to drop off our carry-on bags before going to lunch at Oceanview Grille. Room attendant: Adonis was excellent & sweet. He made a point of introducing himself in the hallway and he knew us by names already. He did everything we requested - cannot say enough good things about our room attendant. Food/Restaurant: All things considered, it was excellent. We did not do any specialty dining, only ate at MDR & Oceanview Grille. Breakfast buffet in Oceanview Grille is the same daily, which can be boring for longer cruise. There were days we walked around longer to look for a good table for 3 but never felt too crowded in OG (FYI, temp. varied in that large space - we wanted a decent view without the heat of being baked in the sun). We only had "formal" lunch in MDR once but we ate there for dinner daily. Everything we had was great. Food services: We had Select Dining daily for dinner. I prebooked 6:30pm/6:45pm time slot daily but we ate later on several days. Never too much of a wait (15 minutes max) for table. We had 3 sets of waitstaff, but mostly dined with Nelson & his team. Very attentive & friendly services. Of course they also work at OG for causal dining, and they would wave and say hi and greet us by name. The lady at the omelet station remembered my name by Day 3. It's amazing how good they are at customer service. Drink services: I have the Premium Drink Package (given Classic for free, upgraded to Premium for $67), which I highly recommend for anyone who remotely drinks. I never had to worry about paying for extra. I had the chance to try different cocktails. I have unlimited access to water & nicer coffee. I never waited long for a drink. I didn't order from the same bar much, but for those who did, they would remember your drink choice. (TIP #2: Infusion is a small "bar" tucked away with the gelato spot. Great craft cocktails during limited time period, but perfect for showtime!) Activities/Entertainment: I have heard more than once on the ship where people complained they were bored (both elderly ladies). I was curious as to what would be considered not boring. In my opinion, cruise is for relaxation. I booked a room with balcony so I wouldn't mind hanging out in my room to chill/read/do nothing. Every day there were live music in all the lounges. The guitar solo with vocal, the string duo, and piano with vocal duo were all great - piano solo act was... a little off vocally. Every night we went to the show - they were all minor productions but were entertaining (magic, impersonation, comedian, female vocalist Savannah Smith, and an original musical production). We did silent disco once (offered twice), karaoke twice, bingo once and observed the newly wed game. We sat through an art auction just to check it out. We attended the complimentary galley kitchen tour which was fun. We stopped by the Officer Soiree and took picture with the Captain. There were also pool deck activities during the day but we didn't attend. There're DJ parties we skipped out on as well. So all the standard cruise activities were there but in a smaller scale. I do have to say this is not a late night party type cruise. Most days we retired back to the room by 11:30pm. There's little to do after midnight. Even casino was pretty dead by then, which is odd. Cruise Director Luigi did his job in my opinion. I guess some people just don't get his sense of humor. Casino: Small and did not stay open late. The busiest time is from 8pm to 10pm, probably because of the foot traffic to/from the show. Basic games were all there. Gym/Spa: took a quick look but didn't use it. Gym area was nice and big at the front of the ship. Not a bad spot to run on a treadmill if I must. Spa looked small and the prices were high for services. There were fitness classes on schedule but most required extra charges. Pool: I only used the main ones on Deck 10 on port days (4 hot tubs, 1 bigger/deeper salt water pool, 1 smaller/shallower "pool" for standing around), I didn't feel like fighting the crowd during sea days. I was able to really enjoy it the morning of Cozumel day. I was in the deep pool swimming laps by myself. Key West day we got back on ship earlier and I was able to get a lounger and chilled/napped and hopped into hot tub. They played music but I didn't find them to be too loud - who wants a silent pool anyhow? Port #1 - Cozumel: I booked a private taxi before the trip online on my own. I recommend Tours Plaza as it's a good price for 3 of us ($142 for 11:30am to 4pm). The best part is we had our own car, we could do whatever we wanted at the pace we wanted. I enjoyed the tour around the island, I think it's worth doing at least once. We tasted chocolate & tequila. We ate lunch at Punta Moreno. We stopped and took pictures on the Wild Side. Port #2 - Key West: I opted out of Conch Train Tour/Trolley Tour, but it's cheaper to book those onboard/through cruiseline if you want to do them. Instead we took the free Duval Loop shuttle provided by the city transit (TIP #3 - use the free shuttle, they have real time schedule on their website via your cellphone). It was a hot day in Key West, we did the standard Mile 0, Southern Most Point, Sloppy Joe's, Conch Fritters in a loop slowly. We go off boat at 11am and got back at around 3pm. Immigration interview: We had to pay a visit with the immigration officers when we arrived in Key West. The process started before 8am, and I was surprised the intercom blasted inside the stateroom that early. We were in Group 24, meaning I really could have slept for another 45 minutes to an hour if they kept the announcement in public areas only (which was supposed to be the case per the newsletter). The process was quick even though it looked horrible with the long line wrapped around half the length of the boat. Disembarkation: Because the cruise already stopped in Key West the day before & we did the immigration interview already, it was an easy peasy process when we got back to Fort Lauderdale. We woke up at 6ish, got breakfast, and the moment they said we could leave the ship, we grabbed our bags and left. No line. We breezed right through to the taxi line. Taxi was $14 (no traffic). We got to airport and were at the gate in less than an hour of disembarkation. I don't know if we were just lucky or if I was that efficient. Last words: The cruise was a success. For what I paid and what I got in return, it was a great value. My parents enjoyed themselves, and that's what I care most. I think there are people who just never happy about anything - seriously it's a cruise vacation, why would anyone complain about eggs/being bored/what the cruise director was wearing etc? Give this older/smaller ship a try - it is a good starter cruise especially for a 5-nighter. Read Less
3 Helpful Votes
Sail Date: November 2018
For the past 8 years or so, Celebrity has been our go-to cruise line. While we have tried other lines, we always come back to Celebrity. Now we have a child and feel like our time with Celebrity may be over for a while. But since he is ... Read More
For the past 8 years or so, Celebrity has been our go-to cruise line. While we have tried other lines, we always come back to Celebrity. Now we have a child and feel like our time with Celebrity may be over for a while. But since he is only 2 and can't participate in the children's programming yet, we decided to do one (possibly) final Celebrity cruise. I selected the Infinity due to the 5 day length and the room. The five days worked great for a first time cruise with our child. I wasn't sure how he would react to time on the ship. The second factor was the room. We booked room 7199 Family Verandah. This is a corner aft cabin with an extra large verandah. We loved the room. Pros: Staff - The staff throughout the ship were great. Most greeted us with smiles and many by name every time we saw them. Our son was greeted by name by many on the cruise. He really enjoyed the interaction with the crew. Food - We ate in the main dining room for breakfast, lunch, and dinner. For dinner we had Select dining. The food in the main dining room was good. Not over the top, but certainly better than we have experienced on other lines and consistent with our past experiences on Celebrity. They offered lobster on the formal night. The steak offered was a thin cut strip steak. Not my favorite. So if you want good steak, you should try Tuscan Grille. Breakfast service was good. The food was similar to what is offered in the buffet. But it was nice to have table service rather than fighting the lines at the buffet. Lunch was also acceptable. The service always seemed a bit chaotic at lunch, but certainly better than the buffet. Disembarkation - Although we had a car seat, three pieces of luggage, two back packs and a two year old in tow, we did walk off. And due to doing immigration the day before in Key West, walk off was literally walk off. No wait at all. Just a flash of our passports and the room keys and we were done. Other passengers - The clientele on this cruise skewed to the older. We have cruised HAL several times and found the fellow passengers on this cruise in the same age range. While my wife and I are both 50, we certainly felt like the young ones. And having our two year old with us, we were concerned about how the older crowd may react. Other than an occasional snarky look, the interactions were great. Most of the older people seemed to enjoy having a well-behaved small child on-board. There were only 25 children on the cruise. And our son is too young to participate in the kids programming, so he hung out with mom and dad the entire cruise. Which meant he joined us for evening music before dinner in the Cellar Masters and the occasional pre-dinner martini at the Ice Bar. Cons: The negatives are few. The ship is showing some age. The sofas in our room seemed a bit worn. The shower was not as clean as I have experienced in the past on Celebrity. While this may be our last Celebrity cruise for a while, it's not due to the cruise line. It's just not tailored for children. But that's intentional and we understand. We will shift to Royal Caribbean and reserve Celebrity for the occasional child-free cruises we may do over the years. Read Less
1 Helpful Vote
Sail Date: November 2018
I really enjoyed myself on this boat. Embarkation was a breeze. Didn't wait at all. Lunch was very good at the buffet. Since we cruised last time on RCL it was sooooo nice coming back to Celebrity. I was on a Keto diet and they had a ... Read More
I really enjoyed myself on this boat. Embarkation was a breeze. Didn't wait at all. Lunch was very good at the buffet. Since we cruised last time on RCL it was sooooo nice coming back to Celebrity. I was on a Keto diet and they had a ton of choices. Their sugar free items were outstanding. We upgraded to Aqua Class and so glad we did. Food was great in Blu and our server was wonderful. My 23 year son thought he would be eating super healthy at Blu after I forwarded him the info about the restaurant. He actually said...'what am I going to eat? A quinoa ball on a piece of kale?" He was pleasantly surprised when they had steak and potatoes on the menu. The desserts were incredible. The chocolate cake was life changing. (Cheat day) The cabin was nice. No complaints. Yes, the bathroom shows it's age but definitely didn't ruin our vacation. We went to Key West and did the kayak excursion through the ship. It was very interesting. Our group loved it. We did the catamaran snorkel booked through the ship. It was o.k. The seas were a bit choppy so it was difficult for my daughter in law who had never snorkeled. The equipment was sub par. The music was way too loud also. Don't think I would do this excursion again. I have booked with a private boat before in the Bahamas and had better experience. We had onboard credit so we chose to book through the boat. Overall everyone we traveled with said they would do it again. Thanks Celebrity for a wonderful vacation. Read Less
1 Helpful Vote
Sail Date: October 2018
Great price and never been on celebrity Staff was great.Food was great.. Port of call where nice.Gettimg on and off the ship was fast and easy.Not a lot of people.. Was hollween More people dressed up didn't think many people would ... Read More
Great price and never been on celebrity Staff was great.Food was great.. Port of call where nice.Gettimg on and off the ship was fast and easy.Not a lot of people.. Was hollween More people dressed up didn't think many people would but they did They decorations for hollween we're nice.Did lot's of punkine s in cafeteria.Lots of great desert s. Every day.Did meet a lot of people and new friends..was a great time all around.love to go back again.,.....,.......,......................,.shows where good..Ship was a good size could find your way around with no problem.like that their was no line any where If needed anything staff got it with out any problem..so much food to eat tryed so many things sometimes sum new things.like I said people on the cruise where nice did meet and talked to many people from the USA and other countries.waa a great time by all.would be great if everyone got along in the world like we do on a cruise would be a better world Read Less
1 Helpful Vote
Sail Date: October 2018
We choose this cruise as it was only for 4 day’s and fitted in with our kids half term holiday. However it being 4 day’s is what may have let it down? I think as it was just 4 day’s you had a different type of passenger cruising? ... Read More
We choose this cruise as it was only for 4 day’s and fitted in with our kids half term holiday. However it being 4 day’s is what may have let it down? I think as it was just 4 day’s you had a different type of passenger cruising? There were very few other children in the cruise but that wasn’t really and issue and I did realise before going there wouldn’t be a lot for the kids to do. They did enjoy themselves though and the family balcony cabin they had was great. The ship it’s self is quite old but I think that is onlybrelflected in the cabins and not the other areas of the ship. The pool was good and always plenty of chairs around. We only had one sea day and did avoid the sun deck as we knew it would be crazy busy. The dinning room service was excellent. The food was good but not always great. But the waiter we had was very good. We didn’t eat in any of the speciality restaurants. The noise in the main dinning room could be quite loud to enjoy much conversation sometimes. I found the oceanview grill, in my opinion, not great, very canteen like? And quite a lot of the same food just repeated? We stopped at Key West and Nassau, Bahamas. We enjoyed Key West and did the counch tour which we booked ourselves. However we really didn’t like Nassau. We had been here about 17 years ago and feel like it has really change (which of course it would have done in that amount of time) Would definitely avoid a cruise where it took you here. I had done some research and found that all the excursion (independent) where so expensive thought we would just walk around the town, but didn’t enjoy it much and my Mother went back to the ship after 20 mins of being in the town. Overall we had a great 3 day, made use of the drinks package and the the family ocean view room my husband had with the kids was a good size. I shared a Concierge cabin with my Mum and really don’t understand what we paid the extra for? I think because it was a shorter cruise found there were quite a few groups drinking etc. Didn’t bother us they were having a good time but not really the atmosphere we wanted. Everyone was VERY casually dressed, again not a massive big deal but personal preference is to be more dressy. I really thought Celebrity would be a step up from say Royal Caribbean but I didn’t find this. Maybe because it was 4 day cruise. I really thought (wrongly) Celebrity would be “posher”. Not the cruise lines fault but obviously my perception. We were in cabin 8168 Family Ocean view and Conceirge 8162. The ratings are for familynocean view Read Less
2 Helpful Votes
Sail Date: October 2018
While we are open to other cruise lines, we have had a preference for Celebrity, and its passenger-focused efforts. We find that Celebrity ships focus more on delivery of what matters, than on partying and glitz. We picked there 4 night ... Read More
While we are open to other cruise lines, we have had a preference for Celebrity, and its passenger-focused efforts. We find that Celebrity ships focus more on delivery of what matters, than on partying and glitz. We picked there 4 night 10/24 cruise to Key West and Nassau for that reason - we expected (and received) a comfortable extended week end vacation. This was an experiment for us - we have cruised in Aqua class for the last several cruises, and we wanted to see if we missed it. The jury is out. Embarkation was a breeze. We got to the ship around 12:30, and were to our room around 1. There were simply not problems. Debarkation was delayed, maybe 30 minutes, due (the ship reported) to Customs crowding. However, on the whole, it was very easy. DIdn't see any difference from Aqua to non-Aqua. Our room, 7172, was well laid out, but tired. The tile in the bathroom, while very clean, was stained; tile repairs were evident, and more were needed. Nice toiletries were provided. Air conditioning could not keep up with the temperature, without the drapes closed - we had the temperature set at the coldest throughout the cruise. The beds were set up in the queen bed format - we had to move one frame into position after banging legs walking buy. The mattresses were well used. The sofa had significant wear. The rail on the balcony was rusted on the bottom and had shedding finish on the top. While initially we thought storage was a problem, it turned out to be more than adequate. Our cabin steward Anthony was outstanding. Our location was excellent - a few doors off the stairway. No noise; easy to walk up to the Lido and down to the MDR. We did not miss the Aqua bathroom amenities - the toiletries were fine. While the shower did not have the extra spray, we thought it was larger than the Aqua class shower. We were not in the room enough to miss afternoon Aqua appetizers. We found plenty of drinks to replace the iced tea from Aqua. The Infinity has the interior Persian Gardens, which are not our preference - we prefer the stone beds when you can gaze out the windows, like on the Equinox and Silouhette. So we didn't miss them. We had two of the more outstanding massage experiences we have every had in the spa. We did not miss Blu. We found our experience in the main dining room excellent. Our waiter team was outstanding in every way, and the food and selection met all our needs. We did not choose to go to any of the speciality restaurants. We like the Lido deck variety, as well, and thought that it was particularly well run. We enjoyed the ship entertainment: we thought the Celebrity Theater shows were well done, and we enjoyed several lounge shows, including a guitar/soloist combo and a violin/cello combo. We picked poorly on our excursions. The first was a snorkeling - boat ride in Key West. It was not as good as other snorkeling excursions we have taken. The boat was fine and the crew was helpful, but it was delayed in starting, took an hour to get to the chosen reef, and we stayed at the reef for only 45 minutes. We were in Key West during their Fantasy Fest week. Let's just say that it was an eye-full. The second excursion was a city tour in Nassau. The staff worked very hard and was very nice, but there isn't that much to see. Nassau is a city of marked contrasts in wealth, and we spent quite a bit of time in the less wealthy side. The stops at the rum cake bakery and tea shop were really only sales opportunities, which I don't begrudge, but were not interesting. The caves could be interesting, but are really not accessible. But the beach across the street was gorgeous. We also really enjoyed the restaurant stop, for authentic Bahamian food - it was the standout element of the tour - with tamarind wings, conch fritters and fried fish, and local sour orange drinks. My experience with the guest relations desk in the last item to note. The guest relations officer was very good, although clearly a bit harried, and not well supported by her home office and facilities people. I had arranged to move 50,000 points from my Celebrity Visa account to create $500 in OBC, and somehow it got lost. I still do not have confirmation of what happened. In a first round of discussions, sadly on the last night of the cruise, I was asked to deal with the matter on my return home. In a second round of discussions, when I produced the receipt which clearly indicated a transfer into OBC, I was given a compromise - they would refund the points to my Celebrity Visa account. Not exactly what I wanted, but since I know I will be on Celebrity again, probably better than dealing with the lost credits on return. All in all, 1) I am left uncertain as to whether Aqua is worth the extra cost to me ( I do recognized opinions differ :-) ; 2) the level of service delivered by staff on the Infinity was outstanding (and frankly better than what we saw on the Silhouette); the Infinity needs an overhaul and cleanup. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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