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Sail Date: February 2018
We chose this cruise because we wanted to go to south america and go to the Rio Carnival,We have been on many celebrity cruises and though this ship was not soltice class we really liked it.Things we missed were the games room and ... Read More
We chose this cruise because we wanted to go to south america and go to the Rio Carnival,We have been on many celebrity cruises and though this ship was not soltice class we really liked it.Things we missed were the games room and entertainment in the atriam.But being smaller our cabin was in the centre so we did not have to walk far. We loved the cruise director.He was very funny and had a great personality. I have been on many cruises ranging from 6 star to 4 and found this cruise as good as the others.In fact the desserts were the best we have had, I dont understand people who have slated this ship because I did not meet anyone who wasnt happy.I do agree it is a bit shabby and you can see rust in places,but that does not make a great cruise.Its the staff,entertainment,food and itinery and they were all excellent. Read Less
16 Helpful Votes
Sail Date: January 2018
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we ... Read More
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we arrived in Ushuaia seven hours after the scheduled time. All tours were rushed and by the time we finished the tour all shops and museums were closed for the day. It was our intention to visit this far away place thoroughly and experience the life here. Then we were supposed to circle Cape Horn, but the ship just went a little north then turned around. When we got to Elephant Bay the ship was not able to get close to the shore because it did not have enough force. We did not stop in Port Stanley because of the weather and our next stop, Port Madryn, was canceled. We were on board for 12 days out of the 14-day cruise. This ship was working with only one propeller for a long time. Celebrity was well aware of this problem yet it chose not to disclose it so as not give the passengers the right to cancel the trip without penalties. It is still sailing north and back to Antartica without any plans to stop to fix the problem. Read Less
3 Helpful Votes
Sail Date: December 2017
I wanted to see South America and I had been pleased with previous Celebrity cruises. I did not expect total mayhem. Anytime dining meant waiting 1/2 to 1 1/2 hours to be seated because they were reserving too many unoccupied tables for ... Read More
I wanted to see South America and I had been pleased with previous Celebrity cruises. I did not expect total mayhem. Anytime dining meant waiting 1/2 to 1 1/2 hours to be seated because they were reserving too many unoccupied tables for large families. Children running on stage during performances. When we boarded, there was an error. Over the next 3 days, I had to be at the main desk 4 times. Because of the long lines and the many errors for other passengers, this meant over 3 hours of my vacation time wasted to correct the original error otherwise I would not have been able to get on and off the ship. They never fully corrected the benefits that I was due to my having been on 4 previous Celebrity cruises. In order to get a table, we had to eat at 6:30. The person seating us had a hard time finding our table because everything had been rearranged to accommodate the large families. Some of the waitstaff were so flustered that it was difficult for them to get the proper food to our table. When it finally came to us, it was not always cooked properly. The sushi restaurant ran out of items on the third day of the cruise. This specialty restaurant was overtaxed and the food was no better than your corner home town restaurant. I wonder how they justify charging extra for this. The tours would come back at the same time. If you were not an Aqua or Suite or Concierge class passenger and the ship was tendered, you would have to wait over an hour in line to get back on board. The cruise staff was flustered because many of the parents did not care to supervise their children and they were scared to upset the parents. Activities were missed because of bad communication. Read Less
2 Helpful Votes
Sail Date: March 2017
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day ... Read More
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day prepared to receive our seapass with our stateroom information in aqua class we soon realized we were upgraded to a Ski Suite , we were overjoyed , surprised , elated and ready for our South American / Panama Canal crusing experience. We really enjoyed the Luminae restaurant . The portions were spot on perfect , delicious and many varieties to choose from at breakfast , lunch and dinner . We did not take advantage enough of Micheals Club , another great relaxing area to meet great people . The entertainment was very good as well . What we really enjoyed with our new friends were the Silent Disco nights . Read Less
6 Helpful Votes
Sail Date: January 2017
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ... Read More
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ever. What we didn’t like is: 1. Price paid for the cruise was very high for what we received. 2. Cabins were very small. 3. Options included as part of the cabin package did not mean anything to Celebrity as they had excuses not to comply with some of them, Eg. Priority boarding, reliable internet, use of public rooms occupied by a large private group on a daily basis. 4. Celebrity personnel in-charge were not very accommodating with the passengers and preferred to be at a distance rather than being part of the cruise. Eg. if a passenger was in need of help they would try to get you to go to someone else and the problem would not be solved. 5. Purchased a special dinning package to find that the food and service at the main restaurant Trellis was superior to the Tuscan restaurant. What we liked the best: 1. Room up keep service 2. Dining and bar service 3. Food at the Trellis and Blue. Overall I would have to read many reviews before I would consider going on another Celebrity cruise. Read Less
8 Helpful Votes
Sail Date: January 2017
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to ... Read More
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to pay for an upgrade to a suite! The food as well as the service wass excellent and the dinner menu changes daily--unlike the specialty restaurants.. The only negative regarding the cruise itself was the boarding process. Actually, there was no process--only disorganized chaos! Worse than encountered on previous cruises including our Celebrit cruises. Our cabin was spacious and both John, the butler, & the bus boy were at our beck and call. We thought the nightly shows were as good as any we've seen. Our ritual immediately became early show followed by dinner at Luminae. With regard to the Celebrity shore excursions we took, I thought they were only fair. There were too many people in the groups, the guides for the three we took had relatively heavy accents that were difficult to understand for Americans, and were somewhat overpriced. We fared better by arranging our own tours--smaller groups, easier to understand guides, and lesser costs--significantly in 2 of the three excursions I arranged--one of which was through the same local provider. Read Less
3 Helpful Votes
Sail Date: January 2016
Went with friends. Enjoyed a great balcony cabin on level 9. Had the classic drinks package as well. Enjoyed Cafe Bacio for fabulous tea served beautifully The shows we really good and surpass Hal or Princess hands down ... Read More
Went with friends. Enjoyed a great balcony cabin on level 9. Had the classic drinks package as well. Enjoyed Cafe Bacio for fabulous tea served beautifully The shows we really good and surpass Hal or Princess hands down Dinner in the main restaurant was very very busy but the food was very good and the service excellent Not many complaints other than not monitoring the solarium properly where children and nappy wearing babies were swimming we did complain but the pool valet never spoke to the parents. It resulted in us having to go to the desk relations team who addressed the issue immediately There was at the time an issue with sickness on the boat but Infinity took things very seriously. Removing all self service food opportunities. Sanitising us to death and removing all the books from the library! Excursions need work. They do not match the standard set on the boat. I would suggest organising your own excursions I did have a word with the cruise desk regarding this Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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