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Sail Date: October 2017
The Celebrity Infinity is an older ship but it is extremely clean and has a very comfortable and relaxing atmosphere. The crew is very accommodating and friendly, always trying to please. Our cabin #8018 was towards the front of the ... Read More
The Celebrity Infinity is an older ship but it is extremely clean and has a very comfortable and relaxing atmosphere. The crew is very accommodating and friendly, always trying to please. Our cabin #8018 was towards the front of the ship which was fine and the view from the balcony allowed us to see some beautiful sunrises and sunsets and watch as we arrived in the various ports early in the morning without leaving the cabin. We were happy we upgraded from an inside cabin to a balcony at the last minute. There was plenty of storage space and the shower and sink in the bathroom were a bit bigger than usual. Our cabin steward was beyond wonderful! We enjoyed every port and the weather was very cooperative. We had some rain in Cartagena but we managed to do everything on our agenda without getting wet. This is a lovely colonial city. In Colon, we visited the old and new locks and we learned about the operation from the people who work there. In Puntarenas, Costa Rica, we saw monkeys, toucans, macaws, and we went on a boat ride where we saw crocodiles and many other bird species and animal life. We also had a delicious Costa Rican lunch. In Guatemala, we booked transportation to Antigua and we did a self-guided tour through this delightful city. In Puerto Vallarta, we walked the Malecon and in Cabo San Lucas, we took a water taxi for $10 each to the Arches and then went for a long, hot walk. The highlight of the cruise was sailing through the Panama Canal, which was an experience I will never forget. It was far more spectacular than I expected! Having Bill Fall to prepare us for what we were going to see and to narrate the transit was very helpful and enjoyable. We met many really nice people on this cruise, we ate excellent food, and we had an overall wonderful experience! Read Less
Sail Date: October 2017
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a ... Read More
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a friendly greeting whether they were on task or in passing. Stateroom attendant Chico was outstanding. The buffet offered a wide selection of very good offerings. The MDR was always very good. Delicious food well presented. Waiter Artika and asst waiter Imam very competent and efficient, and a lot of fun. Weather was acceptable most of trip. Could have used a bit more sunshine through the canal, will have to talk to Celebrity about that next time. Entertainment throughout the entire cruise was excellent, whether provided by headliners or staff singers, dancers, or orchestra. My biggest disappointment is with the sound board in the main theatre. Most performances were simply too loud, out of balance, and way too much echo/reverb. Not all programs are Rock concerts! A major rethink on the usage of the sound board is needed. This did not prevent us from seeing all shows, and certainly did not detract from our enjoyment of the entire trip. Hopefully we will be able to do it again! Read Less
6 Helpful Votes
Sail Date: October 2017
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” ... Read More
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” cruise starting on October 1. We've also posted our review for the first one and some of those comments are repeated here. We very much enjoyed this cruise as the very good food and great service from your staff and crew members continues to be top notch. We are also happy to now be “Elite Plus” with the additional perks like the 240 minutes of internet and even more laundry options. We continued our stay in Cabin 3104 which was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. That approach is perfect for us. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Melissa was also accommodating. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Cruise Director Luigi and Activities Manager Nacho were OK, but nothing special. After a few nights, we got a little tired of Luigi’s introductions at every show requesting the increasing tens of thousands of “holas”. They seemed more suited to a different cruise line as other CDs and AMs on Celebrity have been classier. Others seemed to like them so it's just a matter of personal taste. We had been in “Select Dining” during the first cruise. We appreciate that Celebrity has many tables for two for that option, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we switched to a table for two at “Early Fixed” at the 6:00 time for this one and our private table worked out much better. The food and service in the “Trellis” MDR continued to be excellent. Our waiter, Mega, and her assistant, Anthony, did a great job quickly taking care of us each and every evening. Our sommelier, Mercy, provided helpful advice for our wine choices. Rodman always had our bottled water ready for us at our table. So, we were very happy to have the same group of servers rather than being at different tables with different servers each night with “Select Dining”. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We particularly liked the Indian/Asian selections and fish and chips. We also enjoyed the hot/cold drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous was particularly helpful and made the best Grasshoppers we’d ever had. Adi Putra and Willie provided excellent service in the casino, Constellation Sky Lounge and other venues. We were pleasantly surprised that the Classic Beverage Package was now allowing up to $9 for beer, wine and liquor drinks. In the past, the beer offerings under $6 were mostly lagers and lighter brews so it was nice to be able to have Guinness, Boddingtons, Sam Adams and other more robust options. The downside was that Bailey’s, Amaretto, Frangelico and most other liquors are now priced at $10 which seemed a little petty. We spoke to the Beverage Manager about that on the first cruise. Sorry I don’t know his name, but it was not Anti from the second cruise who is very personable. He was a bit abrupt when we asked him about that saying “it’s been like that for months”. He didn’t bother to explain that you can now pay the difference if it’s over $9 as we’ve done when we’ve had the Premium Package. We didn’t find that out until much later in the second cruise when one of the servers, Rodman, told us about it. Another odd twist was that you can’t get cans of soda even though some venues open a can in front of you and pour it into a glass. We suspect that it’s a cost-saving measure, but we’re not sure what this change really accomplishes for such an inconvenience to your guests. Unfortunately, this sort of thing contributes to people’s perception that Celebrity is “nickel and diming” them. That’s certainly not the image that they’d like to present so we hope that they reconsider this policy for future cruises. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. We often joke with other guests who feel the same way that we need to keep “Evening Chic” alive! All three production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge. The entire cast kept up the high level of energy for a very long time, even though the waves were high and the ship was rocking. We saw it during the first cruise and both times it was the very best of that type of event on all of our cruises. This was the final cruise of that cast's contract so they will all be new on the subsequent cruises. The “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. Among the guest entertainers, we particularly liked Hard Day’s Night (Beatles tribute) and Mike Price (“Rock Star Juggler”). We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now that their keyboard player is back with them. The singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. Mr. H often played the piano with them on some songs. The last night of the cruise, someone requested that Bryan’s band play “Blurred Lines”. They said that they don’t do that one, but members of Take 5 know it so they joined them on stage and played that song. It was nice to see them and the audience really enjoying their collaboration. We hope that Celebrity keeps both bands under contract for as long as they can. We’ll just miss Take 5 on the “Constellation” by a few weeks as we’re on a B2B2B starting in November and ending just before Christmas while the band will start in January. We asked Bryan if they had booked their next gig with Celebrity and they are very interested in the “Eclipse” next spring in Europe. We are doing a B2B2B2B starting in May so we are really hoped that they can get that itinerary as it would be great to see them there for 42 nights. We hope that Celebrity can keep them both! We always appreciate the live orchestra as that really separates Celebrity from other cruise lines. The solo performers, duos and string players are also a nice change from the usual music on other lines. About the only complaint that we’d have is that DJ Annet always had the volume in the Constellation Lounge cranked up to ‘11’ like “Spinal Tap”. I play my music very loud at home, but we had to leave every time she was there (as did many others). I wished that I had my decibel meter with me to see how earsplitting it was! Since we were visiting countries in Central America, we did ship’s excursions in all of the ports to ensure that we’d make it back onboard on time. In Cabo San Lucas, we did “CSA2: Chileno Bay Deluxe Snorkeling” where we saw a decent amount of fish. In Puerto Vallarta, we did the “PVB4: Half Day Sailing and Sightseeing” cruise which went along the coast the Los Arcos and was very relaxing. We particularly enjoyed the “GQ14: Guatemala Highland, Panajachel and Lake Atitlan” excursion as we were able to see many volcanos and a lot of the countryside. In Puntarenas, Costa Rica, we did the “CR25: Pacific Train, Boat and Bus Adventure” and saw some interesting scenery, but also some desperately poor areas. In Colon, Panama we did “GCM4: Portobelo and Aqua Clara Locks” which gave us more information about the Panama Canal system and allowed us to see the new locks. We also got a glimpse of the very poor areas just beyond our dock. Finally in Columbia, we did the “CA09: Best of Cartagena” which provided a good overview of that city as we visited the Inquisition Palace and Saint Peter Claver’s Sanctuary plus quite a bit of walking through the streets. Even though it was very hot in some locations, these excursions were worth doing despite some discomfort. In our earlier review of the “Pacific Coastal” cruise, we noted that one area which could use some improvement was the B2B process and it’s worth repeating it for this cruise. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (only on the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we were not able to disembark until about 10:40 after everyone else was onshore. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. We also had some difficulty getting extra internet time to do our survey from the first cruise of our B2B. On other Celebrity ships, the IT staff added 30 minutes to our allotment which works well. This time, we had to check with IT and Guest Relations to get a code. After several days, we got the code, but it only worked for one of us. We finally got another code later on, but you couldn’t use it if you had minutes left without having IT disable that session, log back on using the code to use the new minutes and then re-enable the old one. With this approach, there’s a lot of time wasted by Celebrity’s staff and for the B2Bs. Next time, we’re hoping that these things can be dealt with more easily at the B2B meeting. Overall, we always have a great time on Celebrity and encourage our friends to try that line. After this Panama Canal cruise, we have twelve more booked with you in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity's welcoming hospitality and excellent service! Read Less
1 Helpful Vote
Sail Date: April 2017
Chosen for the itinerary Panama Canal.ship was clean and comfortable, cabin was adequate size kept clean by fevon who was pleasant and unobtrusive.Service in trellis restaurant excellent sommelier vergie was excellent, food was ok cannot ... Read More
Chosen for the itinerary Panama Canal.ship was clean and comfortable, cabin was adequate size kept clean by fevon who was pleasant and unobtrusive.Service in trellis restaurant excellent sommelier vergie was excellent, food was ok cannot say it was outstanding it wasn't, very small portions which was ok because plenty of food in ocean view if needed. The food here was a lot of stews and curries ,gets very busy at lunch time, I am sure the speciality restaurants were better although we never tried them. Overall you could not go hungry but some of the food not the best. I had the upgraded drinks package which to me is worthwhile some nice wines available. The entertainment was good and bad, loved the production shows and infinity dancers and singers, the artistes at various bars not very good did not like any of them either poor choice of songs poor voices or just dreary. Liked the silent discothat was good fun.good narration going through Canal . Not the three tenors really funny. Did not go on any celebrity excursions, but one organised by another guest which was excellent , in punta arenas. Easy enough to get mini bus in Puerto Vallarta to walk the malecon which was very interesting and pretty. Read Less
5 Helpful Votes
Sail Date: April 2017
WE wanted a full transverse of the canal and had had excellent prior experiences on three Celebrity cruise ships. While the ship's personnel did everything they could to make us happy, the ship itself was, in the apt words of a fellow ... Read More
WE wanted a full transverse of the canal and had had excellent prior experiences on three Celebrity cruise ships. While the ship's personnel did everything they could to make us happy, the ship itself was, in the apt words of a fellow dinner guest, "a little bit tired". And overcrowded, or so it seemed at every breakfast and lunch, and while attempting to find deck chairs in the pool and other relaxation areas. Other things we noticed which did not reflect what we expected from a Celebrity liner included ripped bed sheets, horrible cheap-motel pillows, flaking paint on railings, and ceiling leaks in public areas. Our stateroom A/C sounded like a jet during take off until we requested and (promptly) received a repair. While we enjoyed our evening meals, the service was a bit slow and sketchy. Long waits at Blu, a restaurant for Aqua Class passengers, were the norm. Perhaps most upsetting was the quality of food served in the Oceanview Cafe (the cafeteria-style facility used for breakfast and lunch by most passengers). Things like pancakes and waffles were limp and tasteless. Meats and vegetables were warm at best. My wife and I both had some rather extreme bouts of intestinal problems after dining there and feel that the culprit was the humid conditions which may have affected the food that sat out for long periods. Doors to the restaurant were constantly swinging ope allowing humid air to disrupt the air conditioning within. A few positives: There were several fine lectures given during the course of the cruise, particularly regarding the Panama Canal. We felt very well prepared on the day we went through it. The cast of musical entertainers (making their last appearances following six months on board) was talented and enthusiastic. A wide range of activities were offered, which mattered on a cruise that featured eight days at sea. The shore excursions - while quite expensive, were generally well-organized and entertaining. The guides (mostly) had good command of English and were knowledgeable about their home areas. We especially enjoyed a trip to Antigua, Guatemala, a charming UNESCO heritage site. I should mention that the average age of the passengers was way up there. I'm 68 and am pretty sure that I was below the average age. Many guests were using wheelchairs, scooters, and walkers. This was inspiring to see in that it showed a desire not to be limited by aging or disabilities, but if you're looking for a younger, active crowd, you wouldn't have found it here. Overall, we had a good time. We met several delightful people (taking advantage of open-seating rather than sitting with the same folks night after night) and saw a part of the hemisphere that we hadn't before. I stand by Celebrity as a quality company but, again, must state that the Infinity falls short compared to some of their other newer vessels. Read Less
4 Helpful Votes
Sail Date: April 2017
Getting on the ship and to the room went very well. Noticed strong mildew smell and worked with staff and Concierge through various solutions. Ended up being lucky enough to switch rooms and the new is what this review is based on. ... Read More
Getting on the ship and to the room went very well. Noticed strong mildew smell and worked with staff and Concierge through various solutions. Ended up being lucky enough to switch rooms and the new is what this review is based on. Tipping: 1st time with Celebrity and the lack of tickets meant I had to carry cash with money wasting away in my account. I was told I could do an extra tip for room service at the end from my account, but that turned out to be the entire dining room staff, but they were worth it. I did discover that I could sometimes get a $0.00 bill that I could add a tip to. Service and the staff were great, but we all know a little tipping raises their spirits and they take more time to get to know your needs and wants. Isn't it about time for some IPAD type device where you can just select $1, $2 or other with a card swipe. Room Stewards: Outstanding! Dining: Very good with many choices. Service was very good and if you needed anything you just had to ask. Room Service: Pretty good, but with minor errors on the order. I like raisin bran with cold milk and 2 out of the first 3 times the milk was warm. I doubled up and kept one in the mini fridge from then on. A little unclear on quantity you will get of items when you say it is for two people (I should have called and asked). People were fantastic, but again after a great night at the Martini bar I don't like having to hunt for cash when breakfast shows up. Next time I'll request a $0.00 bill every morning I do room service. Infinity Bars: Upgraded to premium package which was great. Even better I did not need to upgrade my cabin mate! Café al Vacio - Outstanding!. Constellation Lounge and Rendez-Vous Lounge - average because it was hard to get served and twice had to ask who or where was the bartender. I gave up after two tries. Service during events in the Constellation lounge was very good. Mast Bar, Oceanview Bar and Pool Bar - Excellent! I did not try the Casino Bar or Cellar Masters. If you want a drink to a show you had better get there early or bring your own as they don't disrupt the show by trying to serve drinks in the dark which I appreciate. Martini Bar: Clearly one of the highlights of the cruise!!! Great people, great drinks and some of the hardest working people with a huge dose of fun that I have seen in a long time. Programs and Entertainment were all very good. Being able to watch programs that we missed in the room was nice for a couple that we missed. Movies on the deck were okay, but pretty hot and muggy. I never noticed anyone serving drinks or snacks, but I only did 1.5 movies. Air Conditioning: This turned out to be a real problem. The AC barely kept up the last week of the cruise. As we got closer to the end it got even worse. People entering the 9th hall way aft would comment on how bad it was. Underneath the 10th floor buffet which was also pretty warm. Somewhat expected on 10 with the doors to the Oceanview Bar being opened and closed so many times. Coolest spot was outside right in front of the doors (just kidding, but you did get an awesome breeze). Seem like some clever engineering is needed here. I'n front of the Pizza counter which had some of the best garlic bread ever you would feel water dripping on you from the ceiling which I can only assume is related to the AC problems. Pool Grill was only open from about 11:30 to 6:00 PM, but they make a very good burger as sometimes you get off schedule with meals. None of the Excursions really appealed to us for the price. People we talked to seemed to like the ones they went on. We will be doing another Celebrity Cruise, but on a different ship. I should have been more aggressive with the room temperature. My advice is bring a Thermometer! Getting off ship was great, but customs had very long lines. I'll do Mobile Pass next time!! I hope I didn't make any factual errors, but did I mention the Martini Bar... Read Less
Sail Date: April 2017
We had a great time on this cruise. There was just the right amount of ports to sea days for us. There was plenty of time to do everything aboard the ship and since it was a smaller ship, it was easy to get seats at the shows and dinner. ... Read More
We had a great time on this cruise. There was just the right amount of ports to sea days for us. There was plenty of time to do everything aboard the ship and since it was a smaller ship, it was easy to get seats at the shows and dinner. We opted for an Aqua Class room and loved the food at Blu. We've been staying in Aqua class for a while now and will continue to do so. The ship was a nice size, a little older and a bit warn, but it was very clean and had a lot of areas to sit and relax. The spa pool in the solarium was great and we loved the outdoor movie area. The lectures on Panama Canal were very informative and the day passing through the canal was a highlight. We also enjoyed Antigua in Guatamela. We took the Antigua, Chocolate and Jade tour with the ship. We could have skipped the Chocolate shop and spent more time at the Jade museum, but I would still take the tour again. We would definitely sale on Celebrity and Infinity again. Read Less
Sail Date: April 2017
We chose this cruise to go to and through the Panama Canal and to end up in San Diego. The canal was fabulous. Passing through the locks in the old section was amazing. Visiting the new section, which is not yet open to cruise ships, ... Read More
We chose this cruise to go to and through the Panama Canal and to end up in San Diego. The canal was fabulous. Passing through the locks in the old section was amazing. Visiting the new section, which is not yet open to cruise ships, was fascinating. It was great to see and understand the differences in engineering from past to present day. The ship's staff was attentive, personable, and fun. There were many activities planned for sea days from dance lessons, games, watercolor painting, or you could go to the spa or just relax. We enjoyed most of the ports of call but wish we had more time in Puerto Vallarta and Cabo San Lucas. We did the Panama Canal tour which was extremely educational and also the self guided tour in Antigua, Guatemala. We took an inside cabin. This suited us fine, since we spent very little time in our room. Our cabin was always neat and our cabin steward was very accommodating to our needs. Also, there are many dining options on the ship. The food was good and we decided not to pay extra for any of the more upscale restaurants. Desserts were plentiful at the coffee bar, all day/night long. The entertainment was upscale and varied, with singers, comedians, a juggler, a pianist, a flautist, and reviews. We tried to see every show. Terrific!! The Infinity was just the perfect size for our needs, not too big and not too small. We had so much fun and met so many nice people. We wished we could have sailed back through the canal for our return trip, but were booked to fly home after 3 days in San Diego. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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