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7 Helpful Votes
Sail Date: April 2019
Reading the reviews about the Infinity made me a little concerned about the age of the ship being we were doing a transatlantic trip 8 days at sea and ending up in Portugal and Spain.I cannot understand how some people can complain about ... Read More
Reading the reviews about the Infinity made me a little concerned about the age of the ship being we were doing a transatlantic trip 8 days at sea and ending up in Portugal and Spain.I cannot understand how some people can complain about this ship. The trip over seas was exceptional the ride smooth and the staff wonderful. I cannot begin to say how wonderful the experience was. I think if your looking for problems you could find problems on any ship but if you go to enjoy yourself and the company your with then you can enjoy whatever ship you are on. Our room was spotless and our room stewart, Sergio, was the best, always willing to do anything we wanted and always doing it with a smile. We have done many cruises and we don't go on ships looking for things to complain about, but look for the good things..Our day consisted of Sergio greeting us in the morning then we would go up to the 10th floor for the breakfast buffet or down to 4th for a sit down breakfast. Each day we would play cards or join what ever activity offered for entertainment for the day. Lunch was always at the buffet which they had plenty to god food to offer for any appetite you felt like having. Then onto dinner WOW we never had a bad meal all 14 days. Marteo and Mart were great waiters on the 5th floor. My husband loves to eat and whatever he wanted it was given to him with a smile. Then onto the entertainment at night, the shows were outstanding we went to all of them. Then onto the casino which I have to say I won and came home with money..overall if your hellbent on finding problems you will, but really try hard to enjoy a wonderful trip on a great ship the infinity still has a lot of life in her even though she is old..we love it from beginning to the end , fantastic. The excursions were not the best..we had six stops and I would say out of six we four that were halfway desent..Hop on Hop off buses were not so good. Read Less
3 Helpful Votes
Sail Date: July 2018
We choose this cruise because my parents and some friends had traveled with Celebrity before and really enjoyed it. Our previous experiences had been Carnival and Disney. This was definitely on a par with Disney (Carnival was fun, but ... Read More
We choose this cruise because my parents and some friends had traveled with Celebrity before and really enjoyed it. Our previous experiences had been Carnival and Disney. This was definitely on a par with Disney (Carnival was fun, but not fancy). We chose to get an Aqua-Class stateroom and were definitely glad we did, if only because of how much of the embarkation line we got to skip! The room was nice, the balcony was nice. We did have a bit of noise from the very loud walkers/runners/jumpers upstairs, but it wasn't enough to ruin anything (we were on deck 9, port side, towards the front). We could tell the ship was older, mostly from the decor, but it was well-maintained. The worst sign of age was some looseness and bounciness in the floor of our bathroom. The buffet was fun sometimes, but always very, very crowded and the food was really hit-or-miss. Finding a table wasn't the easiest, either. We eventually opted for lunch in the main dining room, even though it meant standing in line for at least 10 minutes (sadly, not really longer than for some of the buffet sections). Aqua-Class was also great because of the dedicated dining room, Blu, for breakfast and dinner. We never had to wait more than 5 minutes for a table, and they always asked for our preference in window-or-not. All the staff was wonderful; all smiles and friendliness and efficiency. We were especially fond of our sommelier, Fernando, who just seemed to really know his stuff and love his job. We do not have children, and were slightly surprised at the number of children on board (based on web comments and our friends' experiences), but maybe that was because it was July. The adults-only heated pool in the solarium was our favorite place to hang out. We also found the Silent Disco fun and funny. And our only on-ship sightings of humpbacks and dolphins were from the ports in the Constellation Lounge. We did a Macallan whiskey tasting with Conrad, which was excellent (we always learn new things at tastings). The live entertainment was fabulous; we especially loved the Lighthouse Duo, and the aerialists who performed with the singers and dancers on-stage. We only used the gym once, but that not for any reason besides not feeling like working out; we were able to get treadmills without a wait. We did shore excursions at all three ports; all nature-related, and we did see some wildlife (although not bears! No luck at all!!). The only upsetting part was that somehow they missed giving us our excursion tickets in our welcome package in our room. Therefore, we weren't aware that we needed tickets, and thought things would just be managed all through our roomkeys (like Disney). So, we waited until we had been in port for a little while, then wandered downstairs, only to overhear someone say that, "They're checking in excursions in the theatre." We went there, and the door attendant asks about tickets. Well, that was a panic moment. I ran back to our room to get our receipts, while my husband ran to the Excursions Desk. Happily, they were able to immediately "reprint" them (their words), and we made it to our first excursion on time, but frazzled. The tours themselves were well-organized with pleasant and knowledgeable guides, easy transportation and no feeling of being rushed on our return. We would travel with Celebrity again. We might like to try one of the new ships they advertised. I think we're now too spoiled to go below Aqua Class, though. We also bought the Premium Drink package, which was totally worth it (for us; we kept track to make sure). Made it most relaxing to just order a drink (or a smoothie, or a coffee) any time wanted without worrying about what the bill would be at the end. Disembarkation took just about an hour and was very organized and not confusing, so not bad at all. We stayed on in Vancouver for four days when we returned, but not through the cruiseline. A great trip! Read Less
Sail Date: June 2018
Wanted to visit Alaska and this seemed an ideal way to do so. It superseded everything we could have imagined and every day seemed to get better and better. Could 100% recommend going on this cruise. A 5 star rating on all aspects ... Read More
Wanted to visit Alaska and this seemed an ideal way to do so. It superseded everything we could have imagined and every day seemed to get better and better. Could 100% recommend going on this cruise. A 5 star rating on all aspects of the holiday. Sadly we didn't see any whales close up, but that in no way detracted from the pleasure and enjoyment of the cruise. We will be looking through the cruise catalogues very much in the future due to the fact that in over 100 holidays, this one surpassed them all. The staff were all outstanding, helpful, polite and made cruising a delight. The food, as was to be expected, simply outstanding, with so much variety to choose from, I do not know how it could have been any better. So "thank you" Infinity for helping to create many memories which will last for a lifetime. Read Less
1 Helpful Vote
Sail Date: June 2018
I was somewhat worried about booking this ship due to some of the negative reviews about how old, worn & rusty it was starting to look. I tend to be a person that scrutinizes everything, hence my concern. You just need to do your ... Read More
I was somewhat worried about booking this ship due to some of the negative reviews about how old, worn & rusty it was starting to look. I tend to be a person that scrutinizes everything, hence my concern. You just need to do your research and make an informative decision on your preferences. The reason we did book were due to the positive comments, price, destination & Vancouver Port leaving & return 35 minutes from home. The Cabin: We booked a concierge cabin ( some of the extra perks we appreciated, others we couldn't care less about). That being said we were so glad we did. Embarkation was a breeze due to the special concierge line. The main line had about 1000 people in it, even though we arrived early in the day we thought it would take forever, but then we were escorted to our line with our concierge waiting. He presented us with a concierge only invite to dine for lunch in the MDR. This was great as apparently the Oceanview Cafe is a nightmare on embarkation day. Concierge also receive a larger balcony cabin, some of the other small perks we didn't receive and like I mentioned we couldn't of cared less so didn't bother complaining. The room in general was a decent size (8055), was in a good location and no obstructed views. It did need updating, the red sofa was faded, not so pretty curtains, and the bathroom smelt a little musty, but overall it was exceptionally clean. I didn't mind any of this as I reviewed pics ahead of time and knew what to expect. Overall we loved our room. The Concierge Lunch I had the salmon, my husband had the whole wheat pasta dish. We both did not enjoy this lunch. The salmon had a stronger than normal fishy smell and was overcooked, the pasta was bland. Oh No! Is this a sign of things to come? Sail Away: Great music from the moment we stepped on board and continued throughout our trip. Cabins are sometimes not ready when you step on board, but it didn't take long and an announcement is made that you can now go to your cabin. You are bombarded by courteous staff to book specialty restaurants. Not once did I feel pressured to book, and I did prebook a couple anyways. Sometimes on embarkation days the restaurants have a reduced cost. We went outside to a bar for a drink one floor above the pool deck. My drink was served in an acrylic glass that had cracks all along the rim. When I asked for a better glass I was told they are all broken like that and they began to show me several glasses that were splintered and cracked. REALLY?? I have to say that that was the only bartender that was rude and for some reason that bar was closed for the remainder of the trip. Once again I was worried that this was a sign of things to come. Specialty Restaurants: Tuscan Grille- Superb from the moment we walked in (embarkation day-reduced cost). Beautiful entrance. Thing are starting to go better and never stopped. We tried the Lobster rigatoni half size, rib eye steak, mashed potatoes & creamed spinach. Appys & dessert also delish. Second time we ate here we had the Calimari & tried half portions of the lasagne, spaghetti & meatballs, also the Branzino and Veal Marsala. Didn't care for the spaghetti or the veal masala, but otherwise another terrific evening with exceptional service. Quisine M. Petite- NEW RESTAURANT and one I'd been wanting to try that I seen featured on the new Edge ship. Quisine has been transformed into Monsiere Petite 3D dining. An experience that can't be missed...check it out on You Tube! You can not arrive late for your reservation as the start time show is for the entire restaurant. So worth the $55/person, but once again there was a special on board and we paid $30/person. Sushi on Five- My husband doesn't care for sushi, but agreed to go one evening. The prawn tempura roll he loved, and the crab roll. It was amazingly delicious. Prices are listed on the menu our bill was $34. Main Dining Room: Beautiful area. To me it had old world charm and we enjoyed all other meals we ate here, except for a few dishes like the breakfast frittata it was disgusting, but never a worry you just order something else. The Mushroom soup and French Onion was divine. Lamb Chops too. All top quality. Oceanview Cafe- Buffet style...everything we ate here was delicious. The buffet seems endless. The curries were my favorite some of the best I've ever eaten. My husband said the same about the fish & chips. It is hard to find a seat especially on sea days but you can take your meal out by the pool. Just get a lounger first and don't juggle trying to carry your drink, meal, cutlery as there are wait staff roaming inside and out ready to take your drink order. At breakfast there's a section for an American style breakfast, but if you want toast you have to go to another line. Get your toast first and find the ketchup if you can, so the rest of your breakfast doesn't go cold. Celebrity this is one thing that definitely needs reorganizing. Entertainment - Just awesome, from the music talent, shows & comedians. We loved,loved,loved it. I thought the theatre too was quite beautiful with its old world charm even though sure it could use updating but it didn't faze us one bit. We also enjoyed ourselves immensely after the shows at the Constellation Lounge. By the way this is a great spot to view coming into port and/or other sites if you don't want to be outside. Another favorite spot was the Martini Bar - excellent Martinis Overall Experience- Alaska Cruise, it was one of our Best Trips Ever! We will definately sail with Celebrity again even on the Infinity, she may be older, but has lots of charm and a coziness about her. Our last cruise 14 years ago was with another cruise line, it was so awful that it put us off of cruising all these years. Celebrity you made us fall in love with cruising again. Thank you for such a wonderful trip. Read Less
Sail Date: June 2018
This was our 6th cruise, second on X and First on a Millenium Class Ship. Everything on this cruise was better than expected, including the superb weather. We loved the ship, the crew, the food and the entertainment. We booked another ... Read More
This was our 6th cruise, second on X and First on a Millenium Class Ship. Everything on this cruise was better than expected, including the superb weather. We loved the ship, the crew, the food and the entertainment. We booked another cruise while on board. The ship as mentioned in other reviews is not new; however it is very well maintained and nothing in relation of the ship's age impacted negatively our cruise experience. Embarkation was a breeze (15 minutes for security, 15 minutes for customs and 10 minutes for boarding.) Disembarkation and embarkation was smooth at every port of call except Ketchikan where a small delay occurred: it took 10-15 minutes. Final Debarkation in Vancouver using the self-assist process went extremely well. We were on the street, passed customs with our luggage in 15 minutes. This was our fastest debarkation process so far! Cabin 9057: Aquaclass. Very similar to the veranda cabin we had on Solstice. Very clean, well maintained. Loved the balcony with the large overhang protecting against rain and wind. No issue with noise from the deck above. The multijets shower was impressive. Plenty of storage space. Demineralized water and extension cord for my wife's CPAP were already in our cabin upon arrival. Bravo and thank-you to Racquel, who took good care of us in a very discrete yet efficient fashion! Food: Service at the BLU restaurant was attentive, efficient, personalized. Fantastic Experience! Bravos to Olgica, Carlos, Everson, Miller, Rina, Vivie, Jonathan! Bravo also to our sommelier Fernando, who really did a good job at enhancing our dinner experience and taught a nice wine/food pairing seminar. Fun and instructive! We ate most dinners and breakfast in Blu. Did not try specialty restaurants on this cruise. The food in BLU was excellent! We loved every meal, in particular, lobster night. Now that we are ashore, we already miss Blu. Food in the Main Dining Room for lunch was good to excellent as well. We really had no issues there, however, we did not use it very often. (twice I believe). Food at the Oceanview Cafe was good. I loved the pasta bar. However, finding a table at that OVC can be tricky at times. Cafe Al Bacio, and Mast Grill Bar all obtain good to excellent mark as well. Entertainment and activities: Luigi (Cruise director) and his staff did an excellent job. The production shows were well done and entertaining. We really enjoyed them, even more that last year's shows on Solstice. We went to all the late night shows except on the first night, due to travel fatigue. Games such as trivia, True or False, Minute to win it, Paper Airplane competition, Silent Disco and music throughout the ship kept us entertained and pleased. This was in addition to whale and nature watching! Captain and crew did a magnificent job in bringing the ship so close to Hubbard Glacier and by doing a 360 degree turn so that all staterooms with a view could take a look at this magnificent glacier. It was a unique and phenomenal experience! Service/employees at Guest Relation, Shore Excursion and Future Cruise were helpful and efficient! Ports: We took Celebrity Excursions for each of the port of calls: Icy Strait Point: We had a fabulous time. Weather was beautiful. Humpback whales were present in port wot welcome our ship! During the Rain Forest walk\Whale watching excursion, we saw bald eagles, a pacific coastal brown bear, a spirit bear, a deer and lastly more whales. Including one humpback whale who put on a show for us, by breaching three times and then swimming on its side to show all her fins. We will not forget this fabulous day! Juneau: Rain forest walk to Mendenhall Glacier and another whale watching tour. The walk was beautiful, and observing a mother black bear in the trees with her baby cubs swinging at the top of other threes a bit further, made our day! The arrival in front of Mendenhall Glacier was impressive. Wow! Ketchikan: Another rain forest walk. This was not a bad tour, but the visit at Betton Island did not reveal any of the fauna we had hoped to see. This said, was saw during the boat ride, a very large eagle nest with two beautiful bald eagles supervising the situation. The trees and flora at Betton Island were quite impressive though. All and all, we experienced a fabulous cruise and enjoyed every moment! It is an experience we will remember. I would recommend this cruise and Infinity without hesitation! (Just beware, by all accounts we were extremely lucky on this cruise regarding weather: we had very few rain showers and short ones only which contributed to our unique experience.) Fitness and Spa: We tried the gym one (it was a bit crowded and difficult to find an apparel, but we were able to do our workout) and we also tried the Persian Gardens once. The view from the "inside" Persian Gardens on Infinity was not as nice as the view from the same room on Solstice which was spectacular. This said, were were able to try all the rooms and really enjoyed the experience. Thank you very much Celebrity and in particular, to all the crew of Celebrity Infinity! Read Less
Sail Date: February 2018
We chose this cruise because we wanted to go to south america and go to the Rio Carnival,We have been on many celebrity cruises and though this ship was not soltice class we really liked it.Things we missed were the games room and ... Read More
We chose this cruise because we wanted to go to south america and go to the Rio Carnival,We have been on many celebrity cruises and though this ship was not soltice class we really liked it.Things we missed were the games room and entertainment in the atriam.But being smaller our cabin was in the centre so we did not have to walk far. We loved the cruise director.He was very funny and had a great personality. I have been on many cruises ranging from 6 star to 4 and found this cruise as good as the others.In fact the desserts were the best we have had, I dont understand people who have slated this ship because I did not meet anyone who wasnt happy.I do agree it is a bit shabby and you can see rust in places,but that does not make a great cruise.Its the staff,entertainment,food and itinery and they were all excellent. Read Less
Sail Date: October 2017
The Celebrity Infinity is an older ship but it is extremely clean and has a very comfortable and relaxing atmosphere. The crew is very accommodating and friendly, always trying to please. Our cabin #8018 was towards the front of the ... Read More
The Celebrity Infinity is an older ship but it is extremely clean and has a very comfortable and relaxing atmosphere. The crew is very accommodating and friendly, always trying to please. Our cabin #8018 was towards the front of the ship which was fine and the view from the balcony allowed us to see some beautiful sunrises and sunsets and watch as we arrived in the various ports early in the morning without leaving the cabin. We were happy we upgraded from an inside cabin to a balcony at the last minute. There was plenty of storage space and the shower and sink in the bathroom were a bit bigger than usual. Our cabin steward was beyond wonderful! We enjoyed every port and the weather was very cooperative. We had some rain in Cartagena but we managed to do everything on our agenda without getting wet. This is a lovely colonial city. In Colon, we visited the old and new locks and we learned about the operation from the people who work there. In Puntarenas, Costa Rica, we saw monkeys, toucans, macaws, and we went on a boat ride where we saw crocodiles and many other bird species and animal life. We also had a delicious Costa Rican lunch. In Guatemala, we booked transportation to Antigua and we did a self-guided tour through this delightful city. In Puerto Vallarta, we walked the Malecon and in Cabo San Lucas, we took a water taxi for $10 each to the Arches and then went for a long, hot walk. The highlight of the cruise was sailing through the Panama Canal, which was an experience I will never forget. It was far more spectacular than I expected! Having Bill Fall to prepare us for what we were going to see and to narrate the transit was very helpful and enjoyable. We met many really nice people on this cruise, we ate excellent food, and we had an overall wonderful experience! Read Less
Sail Date: October 2017
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a ... Read More
Overall the experience of a lifetime. The Infinity is showing her age a bit but very well maintained. We are not excursion people, nor are we fitness buffs so have nothing to report in these areas. All ship staff we encountered offered a friendly greeting whether they were on task or in passing. Stateroom attendant Chico was outstanding. The buffet offered a wide selection of very good offerings. The MDR was always very good. Delicious food well presented. Waiter Artika and asst waiter Imam very competent and efficient, and a lot of fun. Weather was acceptable most of trip. Could have used a bit more sunshine through the canal, will have to talk to Celebrity about that next time. Entertainment throughout the entire cruise was excellent, whether provided by headliners or staff singers, dancers, or orchestra. My biggest disappointment is with the sound board in the main theatre. Most performances were simply too loud, out of balance, and way too much echo/reverb. Not all programs are Rock concerts! A major rethink on the usage of the sound board is needed. This did not prevent us from seeing all shows, and certainly did not detract from our enjoyment of the entire trip. Hopefully we will be able to do it again! Read Less
6 Helpful Votes
Sail Date: October 2017
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” ... Read More
This “Eastbound Panama Canal” cruise on the “Infinity” beginning on October 8 was our 24th on Celebrity among more than fifty overall for my wife and me. This was the second of our B2B cruise after doing the “Pacific Coastal” cruise starting on October 1. We've also posted our review for the first one and some of those comments are repeated here. We very much enjoyed this cruise as the very good food and great service from your staff and crew members continues to be top notch. We are also happy to now be “Elite Plus” with the additional perks like the 240 minutes of internet and even more laundry options. We continued our stay in Cabin 3104 which was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. That approach is perfect for us. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Melissa was also accommodating. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Cruise Director Luigi and Activities Manager Nacho were OK, but nothing special. After a few nights, we got a little tired of Luigi’s introductions at every show requesting the increasing tens of thousands of “holas”. They seemed more suited to a different cruise line as other CDs and AMs on Celebrity have been classier. Others seemed to like them so it's just a matter of personal taste. We had been in “Select Dining” during the first cruise. We appreciate that Celebrity has many tables for two for that option, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we switched to a table for two at “Early Fixed” at the 6:00 time for this one and our private table worked out much better. The food and service in the “Trellis” MDR continued to be excellent. Our waiter, Mega, and her assistant, Anthony, did a great job quickly taking care of us each and every evening. Our sommelier, Mercy, provided helpful advice for our wine choices. Rodman always had our bottled water ready for us at our table. So, we were very happy to have the same group of servers rather than being at different tables with different servers each night with “Select Dining”. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We particularly liked the Indian/Asian selections and fish and chips. We also enjoyed the hot/cold drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous was particularly helpful and made the best Grasshoppers we’d ever had. Adi Putra and Willie provided excellent service in the casino, Constellation Sky Lounge and other venues. We were pleasantly surprised that the Classic Beverage Package was now allowing up to $9 for beer, wine and liquor drinks. In the past, the beer offerings under $6 were mostly lagers and lighter brews so it was nice to be able to have Guinness, Boddingtons, Sam Adams and other more robust options. The downside was that Bailey’s, Amaretto, Frangelico and most other liquors are now priced at $10 which seemed a little petty. We spoke to the Beverage Manager about that on the first cruise. Sorry I don’t know his name, but it was not Anti from the second cruise who is very personable. He was a bit abrupt when we asked him about that saying “it’s been like that for months”. He didn’t bother to explain that you can now pay the difference if it’s over $9 as we’ve done when we’ve had the Premium Package. We didn’t find that out until much later in the second cruise when one of the servers, Rodman, told us about it. Another odd twist was that you can’t get cans of soda even though some venues open a can in front of you and pour it into a glass. We suspect that it’s a cost-saving measure, but we’re not sure what this change really accomplishes for such an inconvenience to your guests. Unfortunately, this sort of thing contributes to people’s perception that Celebrity is “nickel and diming” them. That’s certainly not the image that they’d like to present so we hope that they reconsider this policy for future cruises. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. We often joke with other guests who feel the same way that we need to keep “Evening Chic” alive! All three production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge. The entire cast kept up the high level of energy for a very long time, even though the waves were high and the ship was rocking. We saw it during the first cruise and both times it was the very best of that type of event on all of our cruises. This was the final cruise of that cast's contract so they will all be new on the subsequent cruises. The “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. Among the guest entertainers, we particularly liked Hard Day’s Night (Beatles tribute) and Mike Price (“Rock Star Juggler”). We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now that their keyboard player is back with them. The singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. Mr. H often played the piano with them on some songs. The last night of the cruise, someone requested that Bryan’s band play “Blurred Lines”. They said that they don’t do that one, but members of Take 5 know it so they joined them on stage and played that song. It was nice to see them and the audience really enjoying their collaboration. We hope that Celebrity keeps both bands under contract for as long as they can. We’ll just miss Take 5 on the “Constellation” by a few weeks as we’re on a B2B2B starting in November and ending just before Christmas while the band will start in January. We asked Bryan if they had booked their next gig with Celebrity and they are very interested in the “Eclipse” next spring in Europe. We are doing a B2B2B2B starting in May so we are really hoped that they can get that itinerary as it would be great to see them there for 42 nights. We hope that Celebrity can keep them both! We always appreciate the live orchestra as that really separates Celebrity from other cruise lines. The solo performers, duos and string players are also a nice change from the usual music on other lines. About the only complaint that we’d have is that DJ Annet always had the volume in the Constellation Lounge cranked up to ‘11’ like “Spinal Tap”. I play my music very loud at home, but we had to leave every time she was there (as did many others). I wished that I had my decibel meter with me to see how earsplitting it was! Since we were visiting countries in Central America, we did ship’s excursions in all of the ports to ensure that we’d make it back onboard on time. In Cabo San Lucas, we did “CSA2: Chileno Bay Deluxe Snorkeling” where we saw a decent amount of fish. In Puerto Vallarta, we did the “PVB4: Half Day Sailing and Sightseeing” cruise which went along the coast the Los Arcos and was very relaxing. We particularly enjoyed the “GQ14: Guatemala Highland, Panajachel and Lake Atitlan” excursion as we were able to see many volcanos and a lot of the countryside. In Puntarenas, Costa Rica, we did the “CR25: Pacific Train, Boat and Bus Adventure” and saw some interesting scenery, but also some desperately poor areas. In Colon, Panama we did “GCM4: Portobelo and Aqua Clara Locks” which gave us more information about the Panama Canal system and allowed us to see the new locks. We also got a glimpse of the very poor areas just beyond our dock. Finally in Columbia, we did the “CA09: Best of Cartagena” which provided a good overview of that city as we visited the Inquisition Palace and Saint Peter Claver’s Sanctuary plus quite a bit of walking through the streets. Even though it was very hot in some locations, these excursions were worth doing despite some discomfort. In our earlier review of the “Pacific Coastal” cruise, we noted that one area which could use some improvement was the B2B process and it’s worth repeating it for this cruise. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (only on the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we were not able to disembark until about 10:40 after everyone else was onshore. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. We also had some difficulty getting extra internet time to do our survey from the first cruise of our B2B. On other Celebrity ships, the IT staff added 30 minutes to our allotment which works well. This time, we had to check with IT and Guest Relations to get a code. After several days, we got the code, but it only worked for one of us. We finally got another code later on, but you couldn’t use it if you had minutes left without having IT disable that session, log back on using the code to use the new minutes and then re-enable the old one. With this approach, there’s a lot of time wasted by Celebrity’s staff and for the B2Bs. Next time, we’re hoping that these things can be dealt with more easily at the B2B meeting. Overall, we always have a great time on Celebrity and encourage our friends to try that line. After this Panama Canal cruise, we have twelve more booked with you in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity's welcoming hospitality and excellent service! Read Less
32 Helpful Votes
Sail Date: August 2017
I had read so many bad reviews about the ship after booking I was terrified that we were going to have an awful trip and since three other couples were joining us based on my choice I would have felt terrible if all of the bad reviews were ... Read More
I had read so many bad reviews about the ship after booking I was terrified that we were going to have an awful trip and since three other couples were joining us based on my choice I would have felt terrible if all of the bad reviews were true. Instead we had a fantastic trip. I thought the ship was great. The layout was nice. Everything was clean. The staff was very accommodating. Our room steward responded to all of our requests in a timely manner. We ordered room service a couple times and they always delivered as requested in a timely manner and the food was excellent. Our waiter in the Trellis was perfect for our group. We all wanted to adopt him into our family by the end of the trip. The other crew members that we interacted with on the most part were great. There were a couple servers in the buffet that were a bit rude but overall it was a good crew. My biggest complaint was that I felt uncomfortable about not having a drink package. I don't have a need to drink bottled water and actually would rather just stick with filtered water for environmental reasons and at most I have 1-2 alcoholic drinks so I didn't need the drink package. Every time I went to the bar to ask for a glass of water I felt as if it wasn't appropriate. And when I tried to order the "daily drink special" the bartenders didn't know what I was talking about. I know it is added income for the ship and crew when you purchase the drink package but I wish I wasn't made to feel so uncomfortable for opting out. The shows were entertaining. The acrobats on the last day were fantastic. I loved that show. There was always some kind of activity i.e. games, dancing, trivia, pool, spa. We only had 3 port of calls so we spent a lot of time on the ship but I was never bored or lacking for something to do. As a matter of fact, I had brought a book along thinking I was going to sit on my balcony and read but I never had time to do that. The food was fabulous and plentiful. I had no complaints and I was looking for the faults. We didn't go on any shore excursions so I can't rate them. Everything else was excellent. Read Less
8 Helpful Votes
Sail Date: July 2017
This was our tenth cruise (second with celebrity). 3 days in stunning Vancouver prior to alaskan cruise. Embarkation very good. Ship was very well maintained and very clean. Food in main restaurant was excellent, waiter & assistant ... Read More
This was our tenth cruise (second with celebrity). 3 days in stunning Vancouver prior to alaskan cruise. Embarkation very good. Ship was very well maintained and very clean. Food in main restaurant was excellent, waiter & assistant waitress at our table were very helpful and attentive. Didn't see the head waiter. Food in buffet was also very good. Cabin was spacious with plenty of hanging room and drawers for clothes, balcony was standard. Stateroom attendant friemdly & helpful. There were good seminars onboard. The shows were good and entertainment staff worked hard. The different drinks packages were a little confusing but bar staff were on hand to explain what you were entitled to for the different packages. Gym was good, The women working in the spa & masseurs were friendly and professional. The bar staff in the martini bar were overwhelmed, and people sitting at bar would get served before you unless you were vocal. We asked for a late disembarkation at guest services, with was guaranteed immediately (which meant not having to get up early the last day). The waiter & assistant waitress at trellis (main restaurant) deserve special praise, but cannot remember their names. We were in room 7133 and done the Alaskan Cruise from 02 July 2017, Read Less
1 Helpful Vote
Sail Date: June 2017
Everything in this cruise satisfied me including the staff members like the directors, waiters, chefs, dancers, singers, and musicians and their services. I was also very satisfied with the variety of activities like the shows and ... Read More
Everything in this cruise satisfied me including the staff members like the directors, waiters, chefs, dancers, singers, and musicians and their services. I was also very satisfied with the variety of activities like the shows and everything which gave me an absolutely amazing experience in the cruise. everybody was kind, passionate, hard working, and nice and together they gave the passengers a unique and wonderful experience making them want to take the cruise again in the future because of its difference to the other cruises which is the things that i mentioned above. I myself will probably take celebrity infinity again in the future because I know that I will be very satisfied again. The dancers did an amazing job on their performances with absolute high quality work and the acrobats also did an absolutely amazing job which made people clap for them all the time basically. The directors also made people laugh very much. Read Less
9 Helpful Votes
Sail Date: May 2017
Celebrity Infinity May 2017 Background- Total of about 35 cruises, ~30 with Celebrity, last few were all on Solstice class ships. Route-We started in San Diego and moved up the coast ending in Vancouver, 7 stops in 11 nights, also ... Read More
Celebrity Infinity May 2017 Background- Total of about 35 cruises, ~30 with Celebrity, last few were all on Solstice class ships. Route-We started in San Diego and moved up the coast ending in Vancouver, 7 stops in 11 nights, also doing an overnight in San Francisco, each city stunning in its own right. They couldn’t have picked a better itinerary, and we were only touched by rain one time in our journey which lasted about an hour, luckily that was on a sea day, so it affected nothing other than missing an hour in a lounge chair Boarding Boarding in San Diego was hectic. Two ships Infinity and Disney Magic) were boarding the same day and port didn’t seem well equipped to handle more than one. Once we made it past the security screening all was fine and smooth but did take about 1-2 hours to get to that point. We purposely arrived later in the day to avoid crowds (boarding started about 11, we arrived at 2), but still chaotic. 6/10 (but Celebrity’s portion 9/10) Cabin I initially booked a C3 for this voyage bit a few weeks before a Suite Guarantee became available for a nominal $600 so I grabbed it since it also included the 4 perks, so I ended up in an S2 on deck 6. The room was nicely maintained and updated (Infinity was refurbished in 2011), and carpets were changed again 2 years ago. The Sky suites are a bit smaller on the Millenium class that the Solstice class (250 vs 300ft2), but plenty of room for two people. Small balcony as well with a few chairs was great. Only negative I found with the suite was the combination bathtup/showers limited height. If you are tall it’s a bit awkward, as is just climbing in the high wall of the tub. Heard a few people that had sky and Celebrity suites complain unless you are tall it’s hard to climb into the tub/shower. Plenty of closet space, drawers and storage, so much so that I only used about ½ of it. Did like the little touches, the plush bath towels, great sheets, and that the room attendant and butler introduced themselves the first day. Cabin service was excellent. Never used the room service, but cabin was serviced twice a day and butler checked in 3x a day, and canapes delivered daily at about 4PM 9/10 Excursions Took two of the ships excursions and good ROI (return on investment on both). We visited the Reagan library in Santa Barbara and whale watching in Victoria. The tendering operation was a bit frustrating for some as we tendered in two ports, and some were getting antsy about the lines, but I think that’s just a part of cruising. Always amazed how crabby some people get over little things beyond their control. I do wish they would re-write the explanations on excursions details though. It just seems like every excursions details include two much flowery generic prose that could be found in a tourist publication and not really any nuts and bolts detail of nuts & bolts of the tour (how much time will we spend on bus, what places are we visiting, are we going to be sidetracked to a pottery place to try and sell us trinkets?). I wish it was more of a bulleted time line of what, where, when and how long. 7/10 Food & Dining Main Trellis Dining Room-Didn’t try it Sushi on 5-Didn’t try it Blu- Tried it once enjoyed it-Seemed to me to be a mini-me version of the MDR with smaller portions and a few different selections, nicer more intimate atmosphere than MDR. 7/10 Luminae-We dined the majority of our meals here. Can’t say any negatives about it. Truly a 100% positive experience. Service OUTSTANDING, by the second day everyone on staff knows your name and has the atmosphere of a place you’ve been dining out for decades. Food well prepared, original, seasoned and cooked to order. Their recommendations were generally spot on. The menu consisted of about 4 or 5 appetizer/soup/salad dishes and about the same in main courses. You could also order off the MDR menu if something didn’t catch your eye, but most meals I found the Luminae selection to be the better quality choice. Not even once did I find myself waiting for service, a course, or a table. Efficient, friendly and great attention is given to everything. Only open on sea days for lunch which makes sense, since when they have tried to keep it open every day (on past cruises), as it sits empty unless it’s a sea day. 10/10 Qsine-It’s a fun playful experience and you always end up with a lot more food than you can ever imagine. My only negative is that since you use the Ipads to select your dishes, would it be two difficult to have them connected to the waiter? It just seems silly that put all these inputs into a computer and ultimately the waiter comes and writes them down on a slip of paper. Bravo to Qsine for the way they handle vegan/vegetarian dishes. One person in our party, preferred vegan/vegetarian, and for just about every dish we ordered that contained meat or seafood, he offered our friend a meat/dairy/etc/etc/etc free version of the same or similar items. Truly astounded me on how the waiter kept track of the ultimately 20+ or so different dishes that he bought the three of us. 8/10 Tuscan Grille-It was awesome, had dinner one night with Captain and 8 other guests, and last night dined with the Hotel Director and three friends, and it was fabulous. I savored every bite of every dish. Filet Mignon was fantastic (as for the brown mushroom sauce for it), the plate on Antipasto (prosciutto, sopressata, salami and cheeses was heavenly). Again in Tuscan my one friend’s dietary requests were adjusted to give him alternates to the meat heavy menu. The establishment itself has a great ambience, nice old world Italian steak house design. Service was attentive but not overbearing. Like Luminae it’s a great restaurant to have a conversation in. Tables and seating are set up so you’re not having to raise your voice to speak at someone at the other end. 10/10 Oceanview Grill- Ate their twice for breakfast and a few times for lunch It’s hit or miss. I like the salads, fresh fruit and ice cream. Pizza’s are limp right out of the oven rather than crisp (I’m used to New York pizza which the Gold standard), a few of the dishes were good, but nothing really memorable. They do a great job of bussing tables, and making sure people aren’t waiting for tables. 8/10 Bars & Lounges-Great smiling faces at them all. Most of the cruise critic events were held at the Constellation Lounge on deck 11. Especially though that Istavan from Hungary was fantastic. Superb fun bartending group overall. Erik and Dian fantastic at Michaels club. Didn’t spend much time at sunset or martini bar though, so hard to give you good feedback on those. 9/10 Entertainment Was fun that they did the silent disco a few times, I think it’s a slam dunk win even if you don’t participate, and just watch the fun. Alejandro did a good job, and the activities team really seemed to enjoy getting people involved in everything from bingo, to trivia, to mock game shows. Always enjoy the Celebrity dancers and singers, the material is usually dated, but their vigor and enthusiasm makes it fun to watch. Liked some of the guest performers, magician was funny, and always fun when you see them tailor their act to audience a bit, and make it interactive. 7/10 Spa Tried an 80 minute massage, it was OK. They always try for the upsell though. 80 minute massage DISCOUNTED rate was ~$200, then if you want hot stones during it, that’s ~$30 more. I’m a massage junkie at home, and this was pretty good but not very good 6/10 Crew In a word-OUTSTANDING. Captain Berdos and Hotel Director(HD) Bosco Pires work together like a well oiled machine. Their personalities are similar and I think so is their work ethic, excellence performance. I can’t say enough good things about them and their management style. Rest of the department heads outstanding as well. The housekeeping manager, the F&B director, guest relations manager, restaurant managers all go out of their way to keep passengers happy. Kirsty the Captains club host also spectacular as was the event coordinator. The excellence of the senior managers rolls down to the staff which seems totally engaged in guest satisfaction. The senior staff attended every event that we had from Captains Club to CC, to informal gatherings, and were always asking what they can do to make things better. Great sign of an engaged group of men and women. One of the stories I heard from the HD I thought was surprising. He told me he found being a HD on a Millenium class ship more challenging then on a Solstice class ship. I would of though since Solstice having more dining venues, more passengers, more lounges and staterooms it would be tougher. He went on to eloquently explain that because the Solstice class ships have all the “bells and whistles” (my words not his, his explanation was much more poetic), it makes it easier from a guest relations standpoint. The older ships it takes some extra marketing and extra effort to make them a competitor, and he enjoys that extra challenge of showing any product he is currently serving aboard. Really enjoyed our talks as much as the meals. 10/10 Overall-I’d give the cruise 5 stars. Any minor things I pointed out were minor in comparison to all the great things that the team onboard does to keep you happy. You know it’s been an excellent cruise when you’re two biggest complaints were that Voicemail in my room didn’t work Internet was slow I already have my next voyage booked on Infinity for February of 2018, so see I put my money where my mouth is I’ll end the review with this story the Captain read on the public address system the last day, it’s called “Why I want to be a Captain” and was written by an 10 year old British boy. “I want to be a captain when I grow up because it’s a cool job that is easy to do. Captains don’t have to go to school such a long time. They only need to learn figures so they can read instruments. I think they also have to able to read maps so they don’t get lost when they sail. Captains have to be brave so they don’t get scared when it’s so foggy they can’t see and when the propeller falls off they have to know what to do about it. Captains must have eyes that can see through the clouds and they mustn’t be afraid of thunder and lightning which they have closer to them than we have. The captain’s wages is another thing I like. They earn more money than they can spend. That’s because most people think it’s dangerous to driver a boat, except captains, because they know how easy it is. There’s not much I don’t like, except that girls like captains. All girls want to marry a captain, so captains are always having to chase them away to get some peace… I hope I don’t get seasick, because if I get seasick I can’t be a captain and I’ll have to start working.” Read Less
8 Helpful Votes
Sail Date: January 2017
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to ... Read More
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to pay for an upgrade to a suite! The food as well as the service wass excellent and the dinner menu changes daily--unlike the specialty restaurants.. The only negative regarding the cruise itself was the boarding process. Actually, there was no process--only disorganized chaos! Worse than encountered on previous cruises including our Celebrit cruises. Our cabin was spacious and both John, the butler, & the bus boy were at our beck and call. We thought the nightly shows were as good as any we've seen. Our ritual immediately became early show followed by dinner at Luminae. With regard to the Celebrity shore excursions we took, I thought they were only fair. There were too many people in the groups, the guides for the three we took had relatively heavy accents that were difficult to understand for Americans, and were somewhat overpriced. We fared better by arranging our own tours--smaller groups, easier to understand guides, and lesser costs--significantly in 2 of the three excursions I arranged--one of which was through the same local provider. Read Less
1 Helpful Vote
Sail Date: October 2016
We liked the itinerary and staying overnight in Aruba. 3rd time on Celebrity and enjoyed all.This one really the best we've been on. Overall food was excellent, service probably the best we've had, and what helps was the fact ... Read More
We liked the itinerary and staying overnight in Aruba. 3rd time on Celebrity and enjoyed all.This one really the best we've been on. Overall food was excellent, service probably the best we've had, and what helps was the fact everyone else was happy. When you have happy cruisers, everyone has a better time. The Halloween party was a hoot! Lots of costumes, great party, excellent cruise director. Damien Our wait staff exceeded our expectations. Thanks to McKoy, Heston and Komang. Saara the hostess was very accommodating, trying to get us set with the same servers every night. Did I say the food was the best we've had?? Yes, all meals in the dining room were first rate. The entertainment was over the top. The ships own show was great, got a standing ovation. They did a 70's 80's rock and roll show, excellent singing and dancing routines. The comedy magician did a great job, funny, entertaining, wish he could have preformed more nights. Wife loved the coffee shop, and kind of coffee, expresso, etc. Pool area had really no problem getting a deck chair. Embarkation was a breeze, walked right on. Want to plan next year out of San Juan. Only flaw was disembarkation, to walk off. There were just too many people wanting to walk off. Read Less
Sail Date: September 2016
I wanted to make a cruise along the Pacific coast and this cruise was 12 nights. Most other cruise lines were fewer nights. I don't like to go to all the effort and expense to go on a cruise for only 7-9 nights. This was my first ... Read More
I wanted to make a cruise along the Pacific coast and this cruise was 12 nights. Most other cruise lines were fewer nights. I don't like to go to all the effort and expense to go on a cruise for only 7-9 nights. This was my first Celebrity cruise, I normally cruise Holland America. I found Celebrity every bit the equal and more of HAL. One thing HAL does that Celebrity didn't, is the first day of the cruise, the crew on HAL has to serve you, even to pouring your coffee for you. HAL does this for disease reasons but Celebrity apparently, doesn't see the need to do this and I liked that you didn't have to put up with that annoying practice the first day. Also, while HAL's food is superb, I thought Celebrity's buffet and specialty restaurants had better food and selections. However, I think HAL's main dining menu is a little better. We found the entertainment aboard ship, well, highly entertaining for the most part. Finally, considering that the ship served every food imaginable, it was strange that you couldn't get a potato chip anywhere on the ship. Read Less
3 Helpful Votes
Sail Date: July 2019
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely ... Read More
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less
Sail Date: March 2019
While this short cruise was very good there were some iratiants that could be easily fixed: First, the music was to loud.I fail to understand why management feels that music has to be loud ,especially when the majority of passengers are ... Read More
While this short cruise was very good there were some iratiants that could be easily fixed: First, the music was to loud.I fail to understand why management feels that music has to be loud ,especially when the majority of passengers are seniors. Secondly,there were only 2 gameshows.I have never been on a cruise with so few. Thirdly,while I have rated most everything as very good to excellent,the two above items were of sufficient annoyance that I would not sail on Infinity again. Fourthly, my 10 year old granddaughter was unable to use the kids pool due to the fact it was always occupied by adults ,who always had a drink in their hands. Overall,I though that the two performances put on by the ships company were the best I have seen on any cruise.Also the food served in the Oceanview buffet area was was varied and always good and there were always plenty of seats to be found. Read Less
Sail Date: December 2018
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family ... Read More
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family suite. I sailed with grandchildren who were uncomfortable on the older, thin mattresses on the daybeds. The atmosphere on board was festive and I truly felt on vacation each day. Music filled the air as we strolled through the ship during the evening hours. A good variety of options were available for entertainment. I spent time in the casino which was lively and fun. I should note that while I traveled with family (3 generations) I am disabled. I use a scooter and have fairly good access throughout the ship. Staff were courteous and helpful My children enjoyed the "Snuba" experience. This entails using a raft that holds the air tanks with long hoses for the divers. They had a great time. Read Less
1 Helpful Vote
Sail Date: December 2018
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the ... Read More
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the the ship"s specialty restaurants. The food and service in the main dining room was great. Dudley and Tyrone were our wait staff. They were exemplary! After sailing on many celebrity cruises it seems they are starting to nickel and dime everyone. I have an I-phone and in one of the daily programs they were offering a class to learn more about it. When I went to attend they had a sign in the room for $15.00pp. I signed up prior to cruise for internet service, but, it took a whole day before I was informed on how to log on. That information should have been in my cabin. On the great side, the cruise director was over the top. He interacted with the passengers more than any CD I can remember. The entertainment was top notch. Our cabin were clean and bed comfortable. Eventhough I have a few complaints I still reserved an upcoming cruise while on board. The ice cream is great!! Read Less
Sail Date: November 2018
This coincided with our wedding anniversary but alas not a mention even though other cabins had their doors etc decorated -this was a small ut important factor Cruise was very enjoyable, food was exceptional and drinks very expensive ... Read More
This coincided with our wedding anniversary but alas not a mention even though other cabins had their doors etc decorated -this was a small ut important factor Cruise was very enjoyable, food was exceptional and drinks very expensive -we ate atin the Italian, food and service was exceptional The concierge experience meant the cruise started from the moment we stepped off the taxi , people were on hand to guide us to our check-in and then straight on to ship, the lunch was perfect and we got to met some interesting guests who were quick to offer advise on how to get the best out of the cruise my wife and I both had accupunture and thoroughly enjoyed the whole experience, 3 sessions certainly helped my knee aand my wife enjoyed hers too Entertainment was fisrst class with a great amount of choice, Overall we were please with the cruise even though the lack of re cognition of our annivesary was disappointing Read Less
1 Helpful Vote
Sail Date: June 2018
We bolted this cruise on to a holiday to Canada Rockies and BC. WE chose Celebrity because it gave the better deal compared to other Alaska 7 day cruises. Checking in was fine but immigtation seemed to take a long time. Once eventually on ... Read More
We bolted this cruise on to a holiday to Canada Rockies and BC. WE chose Celebrity because it gave the better deal compared to other Alaska 7 day cruises. Checking in was fine but immigtation seemed to take a long time. Once eventually on board the first contact witrh a cruise member of staff was about drinks packages which was rather annoying as all we wanted to do was setlle in and look around the ship. The cruise itself was great, even better as the weather was excellent. We thought Icy Straight Point was a bit of a waste of time but enjoyed the huskeys sleigh ride in Juneau. Hubbard Glacier was excellent the ship being able to get up very close to the glacier and was proably the highlight of the trip. As for the cruise Ship Celebrity Infinity compared to UK based cruise chips (e.g. P&O) we thought it was expensive and at every corner Celebrity seemed to want to take money from passengers. Food in the buffet was average but always crowded and difficult to find seats. The Restaurant for dinner was excellent with helpful staff although 3 times our group of 4 had to send the main course back. Ou cabin (6000) was right at the front (just a window) and it did get a bit choppy sometimes in the night. Entertainment in the theatre was good what we saw and some of the lectures were very good. One of the excursions we booked didn't run and was cancelled at short notice. The orgainsation/advice to passengers shore side was poor. We would consider Celebrity again but are put off by the high gratitude cost and high general costs not helped by being in dollars so wanted to compare with UK £ all the time. Read Less
1 Helpful Vote
Sail Date: October 2017
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. ... Read More
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. We very much enjoyed this cruise as the very good food and great service from the staff and crew members continues to be top notch. This was the first of our B2B cruises so we continued onboard on our way down the Mexican Riviera and through the Panama Canal. Cabin 3104 was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Our Captain’s Club Hostess, Paulina Ugalda, was very welcoming at the Elite and Elite Plus events. She also personally escorted us down to the tenders in all three ports. It was the most well done priority assistance we’ve ever had. It was great to see Assistant Chief Housekeeper, Gabriela, again who was so helpful when my wife fell ill on our B2B2B in Australia and New Zealand six months ago. We were able to chat with her several times and catch up on where she’s been and what’s she’s done since then. We also appreciated that we received a beautiful flower arrangement and a nice bottle of wine in our cabin from her. We were in “Select Dining” this time and were seated quickly each evening at a table for two. We appreciate that Celebrity has many of these tables, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we opted to switch to the fixed seating at 6:00 with a more private table on the second of our B2B cruises. The food in the “Trellis” MDR was excellent as usual. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We also enjoyed the drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous were particularly helpful and made the best Grasshoppers we’d ever had. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. The production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge and the entire cast kept up the high level of energy for a very long time. It was definitely the very best of that type of event on all of our cruises. On the final night, the “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now. Their female singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. We hope that Celebrity keeps both of them under contract for as long as they can. We did two ship’s excursions and four on our own. Santa Barbara: Rented a car to see the wine country, the SB Mission and the Reagan Center San Francisco (overnight) – First Day: Took my nephew and his girlfriend to dinner at the Crab House San Francisco – Second Day: Took ship’s SF03 excursion to Muir Woods and took ferry back from Sausalito on our own Monterey: Rented a convertible and drove around 17-Mile Drive and Carmel Catalina Island: Went to the Catalina Island Museum to see the Dale Chihuly glass exhibit and took a bus to Botanic Gardens Ensenada, Mexico: Took ship’s EN04 excursion to two wineries in Calafia Valley wine country One area which could use some improvement was the B2B process. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (for only the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were also given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we not able to disembark until everyone else did at about 10:40. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. Almost everything else on this cruise was great except one thing. While not a major problem or a “deal breaker”, we have been a bit disappointed at the recent trend of having more public areas unavailable to everyone. The Celebrity ships have very few inside venues for music and relaxation compared to other cruise lines. So, when one of them is taken out of circulation, the options are limited. We used to love to go to the piano bar in Michael’s Club (especially when Perry Grant was still with Celebrity and packed it every night), but it’s been “privatized” for many years. We’ve also seen “Private Parties” in “Quasar” on the “Solstice” class ships and in the “Constellation” type Sky Lounges on the “Millennium” class ships. On one of our cruises last year, Park West took control of the Sky Lounge for several days for private art sales. The most recent example was the Latina/o “Private Party” from 10:00 – 12:00 on the final night of this cruise which meant that most guests couldn’t enjoy that area as they had on other nights. We are well aware that Celebrity celebrates the diversity of their crew and their guests so segregating and/or excluding groups seems to be counter to that goal. We appreciate the “Elite” cocktail hours in the upper lounge, but not at the expense of access for others. In some cases, the guests who are not yet at “Elite” have been excluded from taking in the view, particularly during sail-aways. The exception was when we were on the “Infinity” for a B2B in South America and Antarctica in 2015 where we were pleased to see that there were areas roped off from the “Elite” section so everyone had a chance to see the scenery. We would certainly endorse sharing that lounge and all other venue as often as possible on every cruise. Overall, we always have a great time on Celebrity. After the Panama Canal, we have twelve more cruises booked in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity’s welcoming hospitality and excellent service! Read Less
2 Helpful Votes
Sail Date: May 2017
We go on Celebrity again and again. Obviously, we like this line. Embarkation: It went pretty smoothly for us. We live in the San Diego area and that was the embarkation point. So we arrived by train (a 40 minute trip), got off ... Read More
We go on Celebrity again and again. Obviously, we like this line. Embarkation: It went pretty smoothly for us. We live in the San Diego area and that was the embarkation point. So we arrived by train (a 40 minute trip), got off downtown, walked across the street to the cruise port and we were there. Very easy (and inexpensive). There were the usual serpentine lines but it was not terribly objectionable. About 30-45 minutes to get on board. We were booked as Concierge Class so there was lunch on embarkation day in the main dining room. There were maybe 3-4 entrees from which to select. Really quite good and I was thrilled to be able to escape the chaos that is always at the buffet in the Ocean View Cafe--the latter is just not my style. Debarkation: Easy and smooth. Vancouver was the debarkation point. We got off, walked a couple of blocks to the Canada Line Sky Train, and for a couple of bucks arrived at the airport. Much better than the cruise line bus but only for those who are willing to carry their own bags and be willing to navigate the streets and terminal on their own. Ship: The ship has three specialty restaurants (unless you are suite or Aqua Class). However, the Sushi on Five does not serve what I eat so one more would be perfect. They actually have room to put one at the Wine Cellar as a lot of that space seems to go unused. Service: Service was very good to great in most places on the ship. All the crew were extremely friendly. Our cabin steward, Elmer, was absolutely outstanding. Was it because of the $5 I gave him upon meeting him with a promise of another $5 when we debarked? Who knows. But he was great. Herve in Qusine is an absolute kick (I won't spoil the surprise for you but he was entertaining as all get out.) Jovel, the Maitre'd at Tuscan Grill simply could not do enough for us as is true of all of the staff there. And if you talk to these guys as people, many of them are very interesting. Food & Wine: My wife and I are wine and foodie people and their specialty restaurants hit our goals. We attended the Chef's Dinner (3rd time we have done this)---great and memorable experience. We, along with some good friends traveling with us, were joined by two ship's officers. That was it, just the 6 of us. Dinner in the private dining room of Tuscan Grill. Pleasant conversation with the officers including a lot of behind the scenes information. Dinner was outstanding. Wine flowed freely and it was not the cheap stuff. We did Tuscan Grill twice (first night and deep into the cruise) and Qsine one time. And because we signed up for the chef's dinner upon boarding the first day,Tuscan Grill took very special care of us when we were there. We enjoyed all three of those dinners immensely. The main dining room was really poor the second night (many of the entrees were overcooked) but got better each night that we ate there after that. But even on that second night the appetizers were very good. We were on the any time dining plan. I'm not sure I would do that again as I like having a waiter/ass't waiter who knows what I want, etc. With any time dining, some of the wait staff was less attentive/quick than I would like. If that occurred with the 1st or 2nd seating I would say something to the supervisor and expect that the situation would improve. Beverage & Wine Package: We both had this package as one of our perks. I wasn't sure it was going to be a better deal than the $150/person OBC offer. It was and I appreciated the fact that I didn't have to sign for each drink and hear (in my head) the cash register going off. Further, Celebrity had just changed their policy so with the classic package if you ordered a drink over the limit ($9 I think) you only paid the difference, not the entire tab. This is a much fairer approach. Internet experience: It is definitely better than the old system which tended to move like molasses at times. They advertise you can use this for business web conferences and VOIP calls. Maybe at times but not at the times I tried. If a lot of people on the ship are on the internet at the same time then things slow down to too slow for conferences and VOIP. And since you don't know when that will be you can't schedule a web conference. So that was a disappointment. Internet Options: We called before sailing and were told only option was unlimited at approx $200. On board there was, as I recall, a one hour, one day, 100 minutes, and unlimited options. Although the unlimited is expensive, and they do push that option, I'd still go for that as with the others you have to remember to log out or the time just keeps running. Internet Hook Up: My laptop couldn't find the log in page. The web browser just couldn't find it. ILounge guru could not resolve the problem. Unfortunately I allowed him to tweak and change some of my computer settings as he tried to get the laptop to navigate to the log in page; that was a mistake as it significantly disabled my laptop for a while until I was able to back out his changes. We did get credit for half the unlimited charge. Easy solution: log in on phone and create hot spot for laptop. If they want to charge you for two devices, get special dispensation since the laptop won't hook up. Wish I had thought of that then rather than a day later. Ports/Excursions: We rarely take the ship excursions, preferring to plan things for ourselves. I often put together walking tours of the ports we are in along with restaurants for us to stop for lunch. All of the ports were very enjoyable except Nanaimo. There is just nothing I can find to do there. In our pre-cruise planning we just decided to treat it as a "sea day," although we did get off for about an hour just to walk around. This is the second Pacific Coastal Cruise I have taken (both on Celebrity) and I would do it again. Read Less
4 Helpful Votes
Sail Date: April 2017
Getting on the ship and to the room went very well. Noticed strong mildew smell and worked with staff and Concierge through various solutions. Ended up being lucky enough to switch rooms and the new is what this review is based on. ... Read More
Getting on the ship and to the room went very well. Noticed strong mildew smell and worked with staff and Concierge through various solutions. Ended up being lucky enough to switch rooms and the new is what this review is based on. Tipping: 1st time with Celebrity and the lack of tickets meant I had to carry cash with money wasting away in my account. I was told I could do an extra tip for room service at the end from my account, but that turned out to be the entire dining room staff, but they were worth it. I did discover that I could sometimes get a $0.00 bill that I could add a tip to. Service and the staff were great, but we all know a little tipping raises their spirits and they take more time to get to know your needs and wants. Isn't it about time for some IPAD type device where you can just select $1, $2 or other with a card swipe. Room Stewards: Outstanding! Dining: Very good with many choices. Service was very good and if you needed anything you just had to ask. Room Service: Pretty good, but with minor errors on the order. I like raisin bran with cold milk and 2 out of the first 3 times the milk was warm. I doubled up and kept one in the mini fridge from then on. A little unclear on quantity you will get of items when you say it is for two people (I should have called and asked). People were fantastic, but again after a great night at the Martini bar I don't like having to hunt for cash when breakfast shows up. Next time I'll request a $0.00 bill every morning I do room service. Infinity Bars: Upgraded to premium package which was great. Even better I did not need to upgrade my cabin mate! Café al Vacio - Outstanding!. Constellation Lounge and Rendez-Vous Lounge - average because it was hard to get served and twice had to ask who or where was the bartender. I gave up after two tries. Service during events in the Constellation lounge was very good. Mast Bar, Oceanview Bar and Pool Bar - Excellent! I did not try the Casino Bar or Cellar Masters. If you want a drink to a show you had better get there early or bring your own as they don't disrupt the show by trying to serve drinks in the dark which I appreciate. Martini Bar: Clearly one of the highlights of the cruise!!! Great people, great drinks and some of the hardest working people with a huge dose of fun that I have seen in a long time. Programs and Entertainment were all very good. Being able to watch programs that we missed in the room was nice for a couple that we missed. Movies on the deck were okay, but pretty hot and muggy. I never noticed anyone serving drinks or snacks, but I only did 1.5 movies. Air Conditioning: This turned out to be a real problem. The AC barely kept up the last week of the cruise. As we got closer to the end it got even worse. People entering the 9th hall way aft would comment on how bad it was. Underneath the 10th floor buffet which was also pretty warm. Somewhat expected on 10 with the doors to the Oceanview Bar being opened and closed so many times. Coolest spot was outside right in front of the doors (just kidding, but you did get an awesome breeze). Seem like some clever engineering is needed here. I'n front of the Pizza counter which had some of the best garlic bread ever you would feel water dripping on you from the ceiling which I can only assume is related to the AC problems. Pool Grill was only open from about 11:30 to 6:00 PM, but they make a very good burger as sometimes you get off schedule with meals. None of the Excursions really appealed to us for the price. People we talked to seemed to like the ones they went on. We will be doing another Celebrity Cruise, but on a different ship. I should have been more aggressive with the room temperature. My advice is bring a Thermometer! Getting off ship was great, but customs had very long lines. I'll do Mobile Pass next time!! I hope I didn't make any factual errors, but did I mention the Martini Bar... Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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