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3 Helpful Votes
Sail Date: July 2019
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely ... Read More
Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less
Sail Date: March 2019
While this short cruise was very good there were some iratiants that could be easily fixed: First, the music was to loud.I fail to understand why management feels that music has to be loud ,especially when the majority of passengers are ... Read More
While this short cruise was very good there were some iratiants that could be easily fixed: First, the music was to loud.I fail to understand why management feels that music has to be loud ,especially when the majority of passengers are seniors. Secondly,there were only 2 gameshows.I have never been on a cruise with so few. Thirdly,while I have rated most everything as very good to excellent,the two above items were of sufficient annoyance that I would not sail on Infinity again. Fourthly, my 10 year old granddaughter was unable to use the kids pool due to the fact it was always occupied by adults ,who always had a drink in their hands. Overall,I though that the two performances put on by the ships company were the best I have seen on any cruise.Also the food served in the Oceanview buffet area was was varied and always good and there were always plenty of seats to be found. Read Less
Sail Date: December 2018
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family ... Read More
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family suite. I sailed with grandchildren who were uncomfortable on the older, thin mattresses on the daybeds. The atmosphere on board was festive and I truly felt on vacation each day. Music filled the air as we strolled through the ship during the evening hours. A good variety of options were available for entertainment. I spent time in the casino which was lively and fun. I should note that while I traveled with family (3 generations) I am disabled. I use a scooter and have fairly good access throughout the ship. Staff were courteous and helpful My children enjoyed the "Snuba" experience. This entails using a raft that holds the air tanks with long hoses for the divers. They had a great time. Read Less
1 Helpful Vote
Sail Date: December 2018
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the ... Read More
Took my 91 year old mother on probably her last cruise. We had 2 cabin. She shared 4044 with my daughter. My wife and I had 9126(concierge class). Weather was fantastic. The sailing was smooth as can be. We did not eat in any of the the ship"s specialty restaurants. The food and service in the main dining room was great. Dudley and Tyrone were our wait staff. They were exemplary! After sailing on many celebrity cruises it seems they are starting to nickel and dime everyone. I have an I-phone and in one of the daily programs they were offering a class to learn more about it. When I went to attend they had a sign in the room for $15.00pp. I signed up prior to cruise for internet service, but, it took a whole day before I was informed on how to log on. That information should have been in my cabin. On the great side, the cruise director was over the top. He interacted with the passengers more than any CD I can remember. The entertainment was top notch. Our cabin were clean and bed comfortable. Eventhough I have a few complaints I still reserved an upcoming cruise while on board. The ice cream is great!! Read Less
Sail Date: November 2018
This coincided with our wedding anniversary but alas not a mention even though other cabins had their doors etc decorated -this was a small ut important factor Cruise was very enjoyable, food was exceptional and drinks very expensive ... Read More
This coincided with our wedding anniversary but alas not a mention even though other cabins had their doors etc decorated -this was a small ut important factor Cruise was very enjoyable, food was exceptional and drinks very expensive -we ate atin the Italian, food and service was exceptional The concierge experience meant the cruise started from the moment we stepped off the taxi , people were on hand to guide us to our check-in and then straight on to ship, the lunch was perfect and we got to met some interesting guests who were quick to offer advise on how to get the best out of the cruise my wife and I both had accupunture and thoroughly enjoyed the whole experience, 3 sessions certainly helped my knee aand my wife enjoyed hers too Entertainment was fisrst class with a great amount of choice, Overall we were please with the cruise even though the lack of re cognition of our annivesary was disappointing Read Less
1 Helpful Vote
Sail Date: June 2018
We bolted this cruise on to a holiday to Canada Rockies and BC. WE chose Celebrity because it gave the better deal compared to other Alaska 7 day cruises. Checking in was fine but immigtation seemed to take a long time. Once eventually on ... Read More
We bolted this cruise on to a holiday to Canada Rockies and BC. WE chose Celebrity because it gave the better deal compared to other Alaska 7 day cruises. Checking in was fine but immigtation seemed to take a long time. Once eventually on board the first contact witrh a cruise member of staff was about drinks packages which was rather annoying as all we wanted to do was setlle in and look around the ship. The cruise itself was great, even better as the weather was excellent. We thought Icy Straight Point was a bit of a waste of time but enjoyed the huskeys sleigh ride in Juneau. Hubbard Glacier was excellent the ship being able to get up very close to the glacier and was proably the highlight of the trip. As for the cruise Ship Celebrity Infinity compared to UK based cruise chips (e.g. P&O) we thought it was expensive and at every corner Celebrity seemed to want to take money from passengers. Food in the buffet was average but always crowded and difficult to find seats. The Restaurant for dinner was excellent with helpful staff although 3 times our group of 4 had to send the main course back. Ou cabin (6000) was right at the front (just a window) and it did get a bit choppy sometimes in the night. Entertainment in the theatre was good what we saw and some of the lectures were very good. One of the excursions we booked didn't run and was cancelled at short notice. The orgainsation/advice to passengers shore side was poor. We would consider Celebrity again but are put off by the high gratitude cost and high general costs not helped by being in dollars so wanted to compare with UK £ all the time. Read Less
1 Helpful Vote
Sail Date: October 2017
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. ... Read More
This “California Coast” cruise was our 23rd on Celebrity among more than fifty overall for my wife and me. We are now “Elite Plus” which added some additional perks like the 240 minutes of internet and multiple laundry options. We very much enjoyed this cruise as the very good food and great service from the staff and crew members continues to be top notch. This was the first of our B2B cruises so we continued onboard on our way down the Mexican Riviera and through the Panama Canal. Cabin 3104 was comfortable and quiet, even though it was very near the Grand Foyer atrium and the Guest Relations desk. Our housekeeper, Edi, did a great job keeping our cabin neat and clean while being “invisible” while we were relaxing there. The Guest Relations staff members were very professional and helpful. We were pleased to see GR Officer Garmen Zhang whom we met on our B2B2B cruises in Asia a year ago. Our OBC from Celebrity and CruCon, our travel agent, was immediately posted on our account which helped us to plan how to spend it. On other cruises, it took four or five days so this was the fastest ever. Our Captain’s Club Hostess, Paulina Ugalda, was very welcoming at the Elite and Elite Plus events. She also personally escorted us down to the tenders in all three ports. It was the most well done priority assistance we’ve ever had. It was great to see Assistant Chief Housekeeper, Gabriela, again who was so helpful when my wife fell ill on our B2B2B in Australia and New Zealand six months ago. We were able to chat with her several times and catch up on where she’s been and what’s she’s done since then. We also appreciated that we received a beautiful flower arrangement and a nice bottle of wine in our cabin from her. We were in “Select Dining” this time and were seated quickly each evening at a table for two. We appreciate that Celebrity has many of these tables, but most of them are so close together that you might as well be sharing a table. We talk to many other guests during the day and later in the evening, but we prefer to have some “down time” from these conversations at dinner. Also, my wife has trouble hearing which can make these interactions difficult. So, we opted to switch to the fixed seating at 6:00 with a more private table on the second of our B2B cruises. The food in the “Trellis” MDR was excellent as usual. We usually order our favorite dishes from each menu, but we tried some new ones this time and they were also very good. The Oceanview Café provided many options during the day and late into the night. We also enjoyed the drinks and desserts in Café al Baccio. The bartenders in the lounges were efficient even when they were very busy. DeJean in the Rendez-Vous were particularly helpful and made the best Grasshoppers we’d ever had. We continue to support “Evening Chic” with my wife in her dresses and me in my suit or tuxedo. We understand that other guests aren’t as interested in doing this as we are, but it’s nice to see some still like it as much as we do. The production shows were very good as usual and the singers and dancers were quite talented. We really enjoyed the “Swing@Sky” show in the Constellation Lounge and the entire cast kept up the high level of energy for a very long time. It was definitely the very best of that type of event on all of our cruises. On the final night, the “Duo Destiny” show with the acrobats Goncalo and Kinga was unbelievable. We were very lucky on this cruise as both bands were excellent. We saw Take 5 on our B2B2B cruises in Asia a year ago year so we were happy to see them again. They were great then and are even better now. Their female singer and their other members are very friendly and approachable. The Bryan James Band was terrific, especially since they were billed on this cruise as a “dance band” rather than “house band” or “party band”. Bryan has a great sense to humor and his band can play a wide range of music depending on the audience and the venue. We hope that Celebrity keeps both of them under contract for as long as they can. We did two ship’s excursions and four on our own. Santa Barbara: Rented a car to see the wine country, the SB Mission and the Reagan Center San Francisco (overnight) – First Day: Took my nephew and his girlfriend to dinner at the Crab House San Francisco – Second Day: Took ship’s SF03 excursion to Muir Woods and took ferry back from Sausalito on our own Monterey: Rented a convertible and drove around 17-Mile Drive and Carmel Catalina Island: Went to the Catalina Island Museum to see the Dale Chihuly glass exhibit and took a bus to Botanic Gardens Ensenada, Mexico: Took ship’s EN04 excursion to two wineries in Calafia Valley wine country One area which could use some improvement was the B2B process. At other B2B meetings, someone from the MDR was there to allow guests to select their tables for the next cruise, but that didn’t happen. As part of these past meetings, there have been drawings for prizes, offers of complimentary specialty restaurants, discounted excursions and/or coupons with codes for additional internet minutes in order to fill out the survey from the first cruise. The only “perks” this time were a 30% off a restaurant (for only the embarkation evening) and a card to get into the “Trellis” MDR 15 minutes before the newly boarding guests. We were also given the impression that this process wouldn’t take too long. We were told to gather at 9:40, but we not able to disembark until everyone else did at about 10:40. We then exited the ship and had to wait almost another hour to get back onboard at 11:30. We suspect that due to regulations, there was no chance for anyone to board before that time. It would have been better to know ahead of time that the local authorities require this timing so we could have planned for these delays. We and most of the other guests have done quite a few B2Bs so all of us were surprised that it was much more inconvenient it this time. Almost everything else on this cruise was great except one thing. While not a major problem or a “deal breaker”, we have been a bit disappointed at the recent trend of having more public areas unavailable to everyone. The Celebrity ships have very few inside venues for music and relaxation compared to other cruise lines. So, when one of them is taken out of circulation, the options are limited. We used to love to go to the piano bar in Michael’s Club (especially when Perry Grant was still with Celebrity and packed it every night), but it’s been “privatized” for many years. We’ve also seen “Private Parties” in “Quasar” on the “Solstice” class ships and in the “Constellation” type Sky Lounges on the “Millennium” class ships. On one of our cruises last year, Park West took control of the Sky Lounge for several days for private art sales. The most recent example was the Latina/o “Private Party” from 10:00 – 12:00 on the final night of this cruise which meant that most guests couldn’t enjoy that area as they had on other nights. We are well aware that Celebrity celebrates the diversity of their crew and their guests so segregating and/or excluding groups seems to be counter to that goal. We appreciate the “Elite” cocktail hours in the upper lounge, but not at the expense of access for others. In some cases, the guests who are not yet at “Elite” have been excluded from taking in the view, particularly during sail-aways. The exception was when we were on the “Infinity” for a B2B in South America and Antarctica in 2015 where we were pleased to see that there were areas roped off from the “Elite” section so everyone had a chance to see the scenery. We would certainly endorse sharing that lounge and all other venue as often as possible on every cruise. Overall, we always have a great time on Celebrity. After the Panama Canal, we have twelve more cruises booked in the Mediterranean, Middle East, India, Caribbean, Northern Europe and Transatlantic in the next year. So, we’ll look forward to having 135 more days to enjoy Celebrity’s welcoming hospitality and excellent service! Read Less
2 Helpful Votes
Sail Date: May 2017
We go on Celebrity again and again. Obviously, we like this line. Embarkation: It went pretty smoothly for us. We live in the San Diego area and that was the embarkation point. So we arrived by train (a 40 minute trip), got off ... Read More
We go on Celebrity again and again. Obviously, we like this line. Embarkation: It went pretty smoothly for us. We live in the San Diego area and that was the embarkation point. So we arrived by train (a 40 minute trip), got off downtown, walked across the street to the cruise port and we were there. Very easy (and inexpensive). There were the usual serpentine lines but it was not terribly objectionable. About 30-45 minutes to get on board. We were booked as Concierge Class so there was lunch on embarkation day in the main dining room. There were maybe 3-4 entrees from which to select. Really quite good and I was thrilled to be able to escape the chaos that is always at the buffet in the Ocean View Cafe--the latter is just not my style. Debarkation: Easy and smooth. Vancouver was the debarkation point. We got off, walked a couple of blocks to the Canada Line Sky Train, and for a couple of bucks arrived at the airport. Much better than the cruise line bus but only for those who are willing to carry their own bags and be willing to navigate the streets and terminal on their own. Ship: The ship has three specialty restaurants (unless you are suite or Aqua Class). However, the Sushi on Five does not serve what I eat so one more would be perfect. They actually have room to put one at the Wine Cellar as a lot of that space seems to go unused. Service: Service was very good to great in most places on the ship. All the crew were extremely friendly. Our cabin steward, Elmer, was absolutely outstanding. Was it because of the $5 I gave him upon meeting him with a promise of another $5 when we debarked? Who knows. But he was great. Herve in Qusine is an absolute kick (I won't spoil the surprise for you but he was entertaining as all get out.) Jovel, the Maitre'd at Tuscan Grill simply could not do enough for us as is true of all of the staff there. And if you talk to these guys as people, many of them are very interesting. Food & Wine: My wife and I are wine and foodie people and their specialty restaurants hit our goals. We attended the Chef's Dinner (3rd time we have done this)---great and memorable experience. We, along with some good friends traveling with us, were joined by two ship's officers. That was it, just the 6 of us. Dinner in the private dining room of Tuscan Grill. Pleasant conversation with the officers including a lot of behind the scenes information. Dinner was outstanding. Wine flowed freely and it was not the cheap stuff. We did Tuscan Grill twice (first night and deep into the cruise) and Qsine one time. And because we signed up for the chef's dinner upon boarding the first day,Tuscan Grill took very special care of us when we were there. We enjoyed all three of those dinners immensely. The main dining room was really poor the second night (many of the entrees were overcooked) but got better each night that we ate there after that. But even on that second night the appetizers were very good. We were on the any time dining plan. I'm not sure I would do that again as I like having a waiter/ass't waiter who knows what I want, etc. With any time dining, some of the wait staff was less attentive/quick than I would like. If that occurred with the 1st or 2nd seating I would say something to the supervisor and expect that the situation would improve. Beverage & Wine Package: We both had this package as one of our perks. I wasn't sure it was going to be a better deal than the $150/person OBC offer. It was and I appreciated the fact that I didn't have to sign for each drink and hear (in my head) the cash register going off. Further, Celebrity had just changed their policy so with the classic package if you ordered a drink over the limit ($9 I think) you only paid the difference, not the entire tab. This is a much fairer approach. Internet experience: It is definitely better than the old system which tended to move like molasses at times. They advertise you can use this for business web conferences and VOIP calls. Maybe at times but not at the times I tried. If a lot of people on the ship are on the internet at the same time then things slow down to too slow for conferences and VOIP. And since you don't know when that will be you can't schedule a web conference. So that was a disappointment. Internet Options: We called before sailing and were told only option was unlimited at approx $200. On board there was, as I recall, a one hour, one day, 100 minutes, and unlimited options. Although the unlimited is expensive, and they do push that option, I'd still go for that as with the others you have to remember to log out or the time just keeps running. Internet Hook Up: My laptop couldn't find the log in page. The web browser just couldn't find it. ILounge guru could not resolve the problem. Unfortunately I allowed him to tweak and change some of my computer settings as he tried to get the laptop to navigate to the log in page; that was a mistake as it significantly disabled my laptop for a while until I was able to back out his changes. We did get credit for half the unlimited charge. Easy solution: log in on phone and create hot spot for laptop. If they want to charge you for two devices, get special dispensation since the laptop won't hook up. Wish I had thought of that then rather than a day later. Ports/Excursions: We rarely take the ship excursions, preferring to plan things for ourselves. I often put together walking tours of the ports we are in along with restaurants for us to stop for lunch. All of the ports were very enjoyable except Nanaimo. There is just nothing I can find to do there. In our pre-cruise planning we just decided to treat it as a "sea day," although we did get off for about an hour just to walk around. This is the second Pacific Coastal Cruise I have taken (both on Celebrity) and I would do it again. Read Less
4 Helpful Votes
Sail Date: April 2017
Getting on the ship and to the room went very well. Noticed strong mildew smell and worked with staff and Concierge through various solutions. Ended up being lucky enough to switch rooms and the new is what this review is based on. ... Read More
Getting on the ship and to the room went very well. Noticed strong mildew smell and worked with staff and Concierge through various solutions. Ended up being lucky enough to switch rooms and the new is what this review is based on. Tipping: 1st time with Celebrity and the lack of tickets meant I had to carry cash with money wasting away in my account. I was told I could do an extra tip for room service at the end from my account, but that turned out to be the entire dining room staff, but they were worth it. I did discover that I could sometimes get a $0.00 bill that I could add a tip to. Service and the staff were great, but we all know a little tipping raises their spirits and they take more time to get to know your needs and wants. Isn't it about time for some IPAD type device where you can just select $1, $2 or other with a card swipe. Room Stewards: Outstanding! Dining: Very good with many choices. Service was very good and if you needed anything you just had to ask. Room Service: Pretty good, but with minor errors on the order. I like raisin bran with cold milk and 2 out of the first 3 times the milk was warm. I doubled up and kept one in the mini fridge from then on. A little unclear on quantity you will get of items when you say it is for two people (I should have called and asked). People were fantastic, but again after a great night at the Martini bar I don't like having to hunt for cash when breakfast shows up. Next time I'll request a $0.00 bill every morning I do room service. Infinity Bars: Upgraded to premium package which was great. Even better I did not need to upgrade my cabin mate! Café al Vacio - Outstanding!. Constellation Lounge and Rendez-Vous Lounge - average because it was hard to get served and twice had to ask who or where was the bartender. I gave up after two tries. Service during events in the Constellation lounge was very good. Mast Bar, Oceanview Bar and Pool Bar - Excellent! I did not try the Casino Bar or Cellar Masters. If you want a drink to a show you had better get there early or bring your own as they don't disrupt the show by trying to serve drinks in the dark which I appreciate. Martini Bar: Clearly one of the highlights of the cruise!!! Great people, great drinks and some of the hardest working people with a huge dose of fun that I have seen in a long time. Programs and Entertainment were all very good. Being able to watch programs that we missed in the room was nice for a couple that we missed. Movies on the deck were okay, but pretty hot and muggy. I never noticed anyone serving drinks or snacks, but I only did 1.5 movies. Air Conditioning: This turned out to be a real problem. The AC barely kept up the last week of the cruise. As we got closer to the end it got even worse. People entering the 9th hall way aft would comment on how bad it was. Underneath the 10th floor buffet which was also pretty warm. Somewhat expected on 10 with the doors to the Oceanview Bar being opened and closed so many times. Coolest spot was outside right in front of the doors (just kidding, but you did get an awesome breeze). Seem like some clever engineering is needed here. I'n front of the Pizza counter which had some of the best garlic bread ever you would feel water dripping on you from the ceiling which I can only assume is related to the AC problems. Pool Grill was only open from about 11:30 to 6:00 PM, but they make a very good burger as sometimes you get off schedule with meals. None of the Excursions really appealed to us for the price. People we talked to seemed to like the ones they went on. We will be doing another Celebrity Cruise, but on a different ship. I should have been more aggressive with the room temperature. My advice is bring a Thermometer! Getting off ship was great, but customs had very long lines. I'll do Mobile Pass next time!! I hope I didn't make any factual errors, but did I mention the Martini Bar... Read Less
Sail Date: April 2017
We had a great time on this cruise. There was just the right amount of ports to sea days for us. There was plenty of time to do everything aboard the ship and since it was a smaller ship, it was easy to get seats at the shows and dinner. ... Read More
We had a great time on this cruise. There was just the right amount of ports to sea days for us. There was plenty of time to do everything aboard the ship and since it was a smaller ship, it was easy to get seats at the shows and dinner. We opted for an Aqua Class room and loved the food at Blu. We've been staying in Aqua class for a while now and will continue to do so. The ship was a nice size, a little older and a bit warn, but it was very clean and had a lot of areas to sit and relax. The spa pool in the solarium was great and we loved the outdoor movie area. The lectures on Panama Canal were very informative and the day passing through the canal was a highlight. We also enjoyed Antigua in Guatamela. We took the Antigua, Chocolate and Jade tour with the ship. We could have skipped the Chocolate shop and spent more time at the Jade museum, but I would still take the tour again. We would definitely sale on Celebrity and Infinity again. Read Less
Sail Date: April 2017
We chose this cruise to go to and through the Panama Canal and to end up in San Diego. The canal was fabulous. Passing through the locks in the old section was amazing. Visiting the new section, which is not yet open to cruise ships, ... Read More
We chose this cruise to go to and through the Panama Canal and to end up in San Diego. The canal was fabulous. Passing through the locks in the old section was amazing. Visiting the new section, which is not yet open to cruise ships, was fascinating. It was great to see and understand the differences in engineering from past to present day. The ship's staff was attentive, personable, and fun. There were many activities planned for sea days from dance lessons, games, watercolor painting, or you could go to the spa or just relax. We enjoyed most of the ports of call but wish we had more time in Puerto Vallarta and Cabo San Lucas. We did the Panama Canal tour which was extremely educational and also the self guided tour in Antigua, Guatemala. We took an inside cabin. This suited us fine, since we spent very little time in our room. Our cabin was always neat and our cabin steward was very accommodating to our needs. Also, there are many dining options on the ship. The food was good and we decided not to pay extra for any of the more upscale restaurants. Desserts were plentiful at the coffee bar, all day/night long. The entertainment was upscale and varied, with singers, comedians, a juggler, a pianist, a flautist, and reviews. We tried to see every show. Terrific!! The Infinity was just the perfect size for our needs, not too big and not too small. We had so much fun and met so many nice people. We wished we could have sailed back through the canal for our return trip, but were booked to fly home after 3 days in San Diego. Read Less
2 Helpful Votes
Sail Date: March 2017
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day ... Read More
This was a memorable cruise after completing our two week journey in Peru and Chile . My husband and I chose to discover Machu Picchu on our own prior to embarcation in Valparaiso. When we arrived at the port on embarkation day prepared to receive our seapass with our stateroom information in aqua class we soon realized we were upgraded to a Ski Suite , we were overjoyed , surprised , elated and ready for our South American / Panama Canal crusing experience. We really enjoyed the Luminae restaurant . The portions were spot on perfect , delicious and many varieties to choose from at breakfast , lunch and dinner . We did not take advantage enough of Micheals Club , another great relaxing area to meet great people . The entertainment was very good as well . What we really enjoyed with our new friends were the Silent Disco nights . Read Less
1 Helpful Vote
Sail Date: October 2016
this was the second time on the infinity. The ship is in good condition; contrary to reviews I anhave read about it needing a lot of repair and update. The only issue I had was with the airconditioning. The first year the ... Read More
this was the second time on the infinity. The ship is in good condition; contrary to reviews I anhave read about it needing a lot of repair and update. The only issue I had was with the airconditioning. The first year the airconditioning did not work very well at all; this year there were issues that were finally resolved so made it better. I do not like garlic or onion so the mater'd was very nice and brought me the menu the night before the next day's dinner and I chose my dinner which was brought to me very nicely prepared. I had a delicious pasta dish with sundried tomatoes and mushrooms. The lobster was delicious. The waiters were very caring and served us well. I feel all the staff work very hard while still being very attentive. I felt the shows could have been better - did not attend too many. We enjoyed having a drink while watching the ballroom dancers before dinner. The entertainment in the constellation lounge was very good. It was nice that there were two very good bands to listen too. The pool bar waiters were very friendly and always willingl to bring a drink and also fruit and sorbet to taste which was a nice new touch. Our room was well taken care of and our room stewart Richard, was very nice and worked very hard. I felt disembarkation could have been handled much better and was very disorganized. We had early walk off because of the timing of our flight - we had to wait a very long time while others got off the ship before us and we had to walk a very very long way around the ship after going through customs - I did not understand this especially while toting luggage. All in all, it was an enjoyable cruise which I was sad to see end. I think Celebrity does a great job especially with all the perks that are offered. Read Less
1 Helpful Vote
Sail Date: October 2016
Chose this cruise because of the ten day itinerary including Key West at Fantasy Fest and Aruba overnight. Celebrity Infinity being a smaller ship sounded interesting since I had not been on one in a long time and we loved it. ... Read More
Chose this cruise because of the ten day itinerary including Key West at Fantasy Fest and Aruba overnight. Celebrity Infinity being a smaller ship sounded interesting since I had not been on one in a long time and we loved it. Embarkation: Perfect....got to the port at 12 Noon. Room: 7043 balcony right adjacent to the elevators (forward) and right above us when you got off on Deck 10 was the Spa Pool area which had a "healthy" food bar with Coffee to bring back to the room. Our balcony was great had the nice high back chairs which you can lean your head back on....some balconies do not have these.....they also collapsed and you could make them go back further! Every night chocolates on our pillow...did I say EVERY night.....a lot of lines gave up doing this too! Entertainment: Wonderful we loved it all......DRevelations was the house band and they were just great. Piano player.....very nice. A couple of other groups that we also enjoyed. The comedian was right on par! Loved it all! The silent disco nights (two) in the Martini Bar was so much fun.....it really was funny watching people with headsets on dancing and singing. You had three stations and the stations were color coded so you knew who was listening to what!!!! FUN even for the watchers! Ports: Key West Fantasy Fest even during the day very interesting to see and never disappointed with KW and I live in Florda. Aruba always so beautiful and overnight took taxi to the Bugelow in Palm Beach its a bar on a pier and you can swim right there very nice .... on the ship at night they had entertainment on the dock....local dancers and music and we were able to enjoy it from the comfort of our balcony!!! Bonaire.....did not get off ship been there a few times and Curacao we did get off but we've also been there before so we just walked around and did a little gambling (as if I wasn't doing enough of that on the ship). Food: OK now this is where things did not go so well.....went to the Tuscan Grill and there were six of us....two of us had fish....the rest beef.....all that had the beef were more than satisfied and loved it; the one girl loved her snapper but I had the swordfish and it was soooooo disappointing....they served it so thin and breaded and it looked like two toast points on a plate and it had the fishiest taste which is a no no....I eat swordfish all the time and it was horrible!!!! Now by the time they replaced it with the snapper everyone was done eating, and my husband had shared his filet mignon with me so I didn't even want it. What I could not believe was that they actually charged me $45 for it .... I wrote up in a guest relations slip that had I been fine dining on shore they would of not only replaced it with another meal they would of removed entirely from my bill. The maître D send me six chocolate covered strawberries on a plate to my room and that even made me madder!!!!! Candy does not replace a fine dining meal!!!!! The main dining room food was not what we expected....who serves turkey parmesan? So there were about 4 nights we ate in the buffet which is very unusual for us, but enjoyed it very much one day they had on the carvery turkey/roast beef/pork very nice. Breakfast in the dining room was excellent and lunch buffet ... don't miss the chicken salad and they just had such a nice assortment everyday we loved it!!! Beverage Package: Day two they were out of all light beers!!!! My husband is a Bud Light man and this was a big disappointment to him. At first bartenders were giving him a hard time because he had the Classic package and the beers he wanted to drink were on the premium (bud light was on classic) so it got so that when they told him he couldn't have it it wasn't on his package he'd say then give me a Bud Light!!! Then they would give him anything he wanted. Also I called Celebrity before we got on the ship to make sure that what I drink was on the Classic package....Crown Royal.....and they told me NO it was not so I had to upgrade to the tune of $118 to go to the Premium package.....when we got on the ship found out that it was part of the classic package.....again nothing refunded, even spoke to the Assistant Beverage Manager and he said sorry he could do nothing on his end. Oh yes and in Curacao a Budweiser delivery truck came to the ship and okay we thought we had Bud......NOPE "someone" made a mistake and only Budweiser was delivered....no Bud Light!!!! Don't get me wrong I'm just letting you know these things because they came up and never had before on any other cruises and the Asst Bar Mgr told me it was because the ship had never sailed in American waters till just now......HUH I said you mean you don't have any ships sailing in American waters you can use to place correct orders??? Disembarkation: Never had this happen in Fort Lauderdale and wonder if something happened that we had to walk about 1/4 mile once we got off the ramp to the Customs Area. Other than that it was handled exceptionally well .... they made sure the ones first in line got off first on the "walk off express line".....of course there were those that tried to "skip" in front of us but after standing in line since 6 am to get off first none of us were having that!!!! Service: Excellent everywhere....nothing they would not get for you if you asked!!! Would I go again on Celebrity.....yes I would overall a very nice trip!!! Read Less
3 Helpful Votes
Sail Date: January 2016
Went with friends. Enjoyed a great balcony cabin on level 9. Had the classic drinks package as well. Enjoyed Cafe Bacio for fabulous tea served beautifully The shows we really good and surpass Hal or Princess hands down ... Read More
Went with friends. Enjoyed a great balcony cabin on level 9. Had the classic drinks package as well. Enjoyed Cafe Bacio for fabulous tea served beautifully The shows we really good and surpass Hal or Princess hands down Dinner in the main restaurant was very very busy but the food was very good and the service excellent Not many complaints other than not monitoring the solarium properly where children and nappy wearing babies were swimming we did complain but the pool valet never spoke to the parents. It resulted in us having to go to the desk relations team who addressed the issue immediately There was at the time an issue with sickness on the boat but Infinity took things very seriously. Removing all self service food opportunities. Sanitising us to death and removing all the books from the library! Excursions need work. They do not match the standard set on the boat. I would suggest organising your own excursions I did have a word with the cruise desk regarding this Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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