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4 Helpful Votes
Sail Date: June 2019
Cons - Buffet area was way too crowded for breakfast and lunch and it was hard to walk without bumping into people nearly everyday. Dining in Silhouette was also very crowded and dinner took a full 2 hours and staff seemed like it was ... Read More
Cons - Buffet area was way too crowded for breakfast and lunch and it was hard to walk without bumping into people nearly everyday. Dining in Silhouette was also very crowded and dinner took a full 2 hours and staff seemed like it was struggling to keep up. Outside pool also extremely crowded. Also, 4 and 5 year old kids at the bars 11pm at night. And lastly, the cost for internet was really high, they were asking $28.00 just to buy 5 minutes of internet time to print out my plane tickets. Oh, and no towel animals. What the heck. Pros - Embarkation and debarkation were incredibly fast. Staff was very friendly. Service was Spectacular / Excellent overall and the staff worked really hard and deserve a lot of credit. Ship was also absolutely stunning - the furniture, the decor, the art gallery, everything was just so beautifully done. I had the standard balcony cabin on the 7th floor and it was also Amazing. Also noticed new changes this year - beach towels in cabin, new pillows, bath robes, and the mattress was so comfortable it was like sleeping on a cloud! We were also lucky in that we had nice weather, smooth seas, and the ocean breeze / Caribbean air at night was just perfect. In addition, the ship was incredibly clean - you saw a lot of staff cleaning / up-keeping the ship which was good. Our cabin was cleaned twice a day and our room attendant did an amazing job. The public bathrooms were also the cleanest I've ever seen in my entire life and I've been on a lot of cruises. Also, the hand towels in the public restrooms is a great idea. In addition, the entertainment was really excellent. Comedian Billy Garan and Jimmy Carol were a 10 out of 10. And the show "Topper" was great with the dancers in the artistic costumes and beautiful set design. The music throughout the ship was also good and there was LOTS of it - lots of musical shows in the theater, bands / singers at the pool and bars often and singers / band in the grand foyer every night and for the 4th of July party and the Great Gatsby party. There were also a lot more activities on the ship from when I went last year. Also,our cruise director Martin, was the BEST EVER - funny, entertaining, great party host, and he explained things very well. He was an A++ In addition, his dancing elevator scheme was very funny in how he caught passengers off guard in the elevator during the Great Gatsby party, and made them dance to get to their floor. The Food was u n b e l i e v a b l e. The quality and variety of food at the buffet was Astounding. Ribeye steak cooked to order one night. . as well as calamari, oxtail, chicken pot pie, and all kinds of fancy fish, pork, chicken and beef dishes. Many times the meat was so tender you could cut it with a spoon. Buffet desserts were also epic especially the german chocolate cake, the vanilla cannolis, and the butter cakes. And in the main dining room Silhouette, Superb new york sirloin steak, rack of lamb, shrimp scampi, creme brulee, strawberry cheesecake, and baked alaska. The mixed drinks were also made to perfection and the specialty coffee / espresso at Cafe Al Bacio was really good. Ports - ALL FABULOUS - Costa Maya was my favorite - took the short tram / taxi ride to Mahahaul beach which is the most beautiful beach I've ever been too - crystal clear warm water and no waves and palm trees that come right up to the water. Plus a great boardwalk with shops and cute cafes. However, did not like seeing all the homeless dogs not being cared for by locals and I had to buy them food / clean water for them. Wish I could have took them home with me. Read Less
11 Helpful Votes
Sail Date: March 2019
I'll start this review as I have started all of my previous ones, with a bit of an introduction: My wife and I do 2-3 cruises a year, nearly all of them with Celebrity. We are 30 & 26 years old respectively, and have sailed the ... Read More
I'll start this review as I have started all of my previous ones, with a bit of an introduction: My wife and I do 2-3 cruises a year, nearly all of them with Celebrity. We are 30 & 26 years old respectively, and have sailed the Caribbean a half-dozen times. I will be writing this with the target audience of "First Timers" and will hope to shed some light on what we enjoy, and don't enjoy about cruising with Celebrity, and on the beautiful Equinox. Why this cruise? My wife is a school teacher, so we take a 7 day cruise every year on her Spring Break. We don't have bitter winters here in Central Alabama, but the end of March is the perfect time to hop down into the beautiful weather that the Caribbean offers year-round. We started off cruising Carnival years ago, but ultimately made the jump to Celebrity as we wanted something more sophisticated and relaxing. We don't like to be charged for every single item on a cruise, so we love that Celebrity allows us to go for the "all inclusive" package. We book through a wonderful Travel Agent who only does cruises. We went on board with a drink package, prepaid tips (paid by TA), and $450 on board credit. With Celebrity, the OBC can be used to book excursions, specialty restaurants, on board shopping, or virtually anything else you buy on board. Frankly, its one of the main reasons we sail with Celebrity. All in all, we got a beautiful Concierge Class Balcony and all the perks for well under $3000 for the entire trip. We brought about $500 US in cash for port spending and tipping on board.We have found that, with all of the inclusions, its really hard to beat Celebrity on price. Add in the service and the wonderful food, and its a no-brainer for us. We also have been fortunate enough to have my parents join us for each of the last three spring break cruises. Its wonderful to be on any cruise ship, but even better when you can spend the time with family. My parents being older, do not want a "party cruise". Celebrity offers a wonderful atmosphere that allows everyone to have a great time but not at the expense of others. The Equinox: After having sailed on her twice, it comes as zero surprise that the Equinox wins "Best Overall" on CruiseCritic every year. Its a beautiful ship with a very user friendly layout. At 121k GT, it sits right in the happy medium of cruise ships in terms of size. There is plenty to do, plenty of room, and yet still small enough to be able to get comfortable with the entire ship over the course of 7 short days. Our two favorite areas of the ship are the sundeck and the main atrium. Both are absolutely stunning whether it is day or night. Decks 3-6 are where all the magic happens. Bars surround the atrium on all sides but they are presented in a way that is very classy and doesn't ever feel crowded. The four main bars that we frequent are all very different in design and styles, and they are spread out in a way that no place ever feels particularly crowded. The martini bar and the Gastropub are opposite each other from the atrium. One serves decadent martinis in dozens of flavors and all is served in a beautiful lounge and a solid ice bar top. The Gastropub has the feel of a rustic craft beer bar that has an awesome selection of beers from around the world. This bar has ESPN running on TVs so it was crowded while the NCAA basketball tournament was going. The World Class bar is a really cool bar near the art gallery and shops. This bar has two "mixologist" that are expert beverage makers. I go here to experiment and try new drinks that I may not have tried otherwise. This requires the premium drink package, but you can literally tell them you like whisky, citrus, and sweet drinks and they will come up with something you've never tried before. Its a wonderful place to hang out before dinner or after shows, especially if your wife enjoys shopping as much as mine does! This last bar is my personal favorite: The Sunset Bar. Its an outdoor bar that is open from morning til late at night. It is at the top of the boat and at the aft, so the breeze and views are breathtaking. The Equinox, like all Solstice class ships, are covered in real grass on the aft 1/3 of the top deck. Its something extremely unique about Celebrity and its really neat to be in the middle of the ocean and have grass between your toes. All in all, its a wonderfully balanced ship. Its large enough for there to be plenty of options in how you spend your days, but small enough to still feel intimate. Captain Kate Mccue: Oh Captain, My Captain! I'll admit I was a skeptic at first. Not that I thought she was a bad Captain, but I didn't believe a Captain could have a significant impact on a cruise vacation. Most Captains that I have sailed with are only worried about doing their jobs, getting us to and from our destinations safely, and they allow the entertainers and the service staff to provide us a good time. And while that is completely fine, Captain Kate is amazing! Her personality infects the entire ship and everyone stops what they are doing when she speaks over the PA. She is an awesome Captain, and every single bit as good as she is advertised. I cannot say enough how impressed I am with her, other than it would be a mistake for Celebrity to ever let her go! Stateroom: Concierge Cabin (C2) Room 1249. The stateroom is the same as any veranda on the ship outside of Suites, but this cabin does offer a unique feature that only a few cabins on the entire ship offer... a larger balcony. The Equinox has a few "bump outs" or "humps" in her design that cause a few of the cabins on each floor "bulge" out a few feet. At the angles of these "bumps" you get a slanted balcony. From the nearest corner, it is no smaller than any other balcony on the ship, but at its widest, its nearly twice as long. Our deck chairs came with ottomans and the chairs reclined enough that we effectively had loungers on our balconies. We didn't get quite the breeze off the balcony due to where we were, but the extra balcony space will be missed on the cruises that we dont have it. Room layout is spacious enough for a cruise cabin, our bed was near the balcony compared to others that are near the bathroom. Speaking of the bathroom, its about average in size if you are used to balcony rooms. The shower has simple but elegant sliding glass door that doesn't waste any space. In concierge class we had access to slightly better bathroom toiletries and cosmetics. My wife didn't seem particularly impressed with the shampoo, but there could have been other factors that led to that. Dining: In this section is where we found the best and worst that our particular vacation had to offer. We went into this cruise knowing we would be doing a night or two in specialty dining, specifically Murano. I'll dive into the specialty restaurants in a bit, but lets get the not-so-pleasant out of the way. Please understand that we have never had an issue in the Main Dining Room. Celebrity does dining very well, and I'd even argue that it is one of their strengths. This time, we just weren't impressed. My wife, myself, and my parents got sat at a very nice four top. The MDR is crowded as it is on all ships, so that didn't bother us. We had a very nice and attentive head waiter, and the food both nights that we dined there was excellent. The bar/drink service however, was severely lacking. My father and I managed to get our wine quickly enough usually, but my wife and mother waited 15-30 minutes for their bar drinks every time they ordered. It became such an issue that our poor head waiter would go off running to get the drinks himself. This isn't a major issue, I am aware of that, but I expect more from Celebrity. After two identical services with the identical problems we called our Concierge (perk of concierge class) and told her about the issue and she asked if she could inform the Maitre'D. Literally 5 minutes later the Maitre'D had ran up to our rooms to apologize, hear our feedback, and promised to improve the service going forward. People, this is what makes Celebrity different. There are 3000 people eating dinner in his beautiful dining room, and he stopped mid-service to run up to our room to personally apologize and ask how to fix it. The next day we got back from a day at port and my parents and I each had a bottle of nice champagne from the Maitre'D, it was a wonderful gesture and we were impressed. Now as it turned out, we had a reservation at the famous Murano that evening. When we left Murano we were so blown away that we called our Concierge and asked her to book us in specialty dining for the remainder of the cruise. These restaurants are not free, nor cheap, but our concierge got us 20-40% off the listed price each night we dined in a specialty restaurant. So, in the end we never got to go back in the MDR, but I am convinced that the issues would have been fixed. Murano If you do one thing on a Celebrity Cruise, eat dinner at Murano. The first night of the cruise they offer it at a discount if you book ahead of time. My father and I are "foodies" and love fine dining. We both agreed that the Murano dinner service and quality of food is an experience that would be incredible even if it weren't on a cruise ship. Every single aspect, from the bread to the Grand Marnier Souffle is perfect. Lobster Murano is a top 5 dish that I have ever experiences and is cooked table side with everything from bacon, to lobster cooked in a cognac mustard creme sauce. We were so impressed that we booked it for every remaining night of the cruise that we could. One night they were fully booked, so we tried Tuscan Grille. It was very good, but with it being a for-fee Italian steakhouse, we left miserably full compared to the lighter and more elegant Murano. Entertainment & Activities This will be rather short as we did not attend any of the main productions in the theater. Celebrity keeps the same shows for 3-5 years before cycling them out, with us sailing on the Equinox as frequently as we do, there weren't any that we hadn't already seen. We did however attend the comedy shows and watch a lot of live music. The comedian was great and the house band was excellent as well. Celebrity offers other activities like bingo, concerts, seminars, and workshops that many find to be fantastic. Admittedly we mainly go find somewhere quiet near a bar, as we are both young and always seem to be around crowds on land, we enjoy a more laid back experience on the boat. Service With the exception of the MDR, which I consider a fluke rather than a flaw, service is impeccable on Celebrity. Tipping is a hot topic on any cruise forum, but I can definitively say that when I hand a bartender or my room steward a $10/$20 bill on the first day, they take care of my wife and I the rest of the voyage. I personally try to find a specific bartender in my most regular bars and tip heavy on days 1/2. I tip $1 a drink the remainder of the time and I am having another drink brought to me before the first one is finished. Celebrity has a wonderful staff and an underappreciated staff/guest ratio. I think the reason they named it "Celebrity Cruises" is because of how they want each and every guest to feel. It really is what makes them so special. Cafe Al Bacio: I couldn't figure out the best place to include this place in any of my previous sections, so I ultimately decided that it needed its own. Bacio is arguably the most loved place on the ship. They are a full service coffee & dessert bar that is open all day. In the morning people are getting their day started with anything from a cappuccino to a cup of decaf, and late at night every table is full with people winding down in the low light setting of an old city jazz bar. The live music from the atrium fills the bar and its just a super unique place to relax and enjoy yourselves. It sounds so simple and quaint, but I am amazed that every cruise ship in the world doesn't mimic this place into their own. Ports & Excursions: We loved every port we stopped at. We are very familiar with the Western Caribbean so only Key West was a first time port for us. Everyone has different interests at respective ports, so I will just tell you what we do every time and you look for more information if you wish. Key West: We wandered on our own, Key West isnt a large town and most of the cool stuff is near the ship. There are tours galore and a really neat aquarium nearby. Grab you a piece of Key Lime Pie and a Conch Fritter and enjoy your first stop of the cruise! Grand Cayman: 7 Mile Beach at Calico Jacks. You go to this beach for the water as it is one of the most beautiful beaches in the world. CJ's is great, but very crowded. Costa Maya: New favorite port in the Western Caribbean. The port itself is a maze, but very very beautiful. We find our way out and go to Maya Chan Beach Resort every chance we get. Check it out, its the epitome of a relaxing beach day. Cozumel: I have an answer to the famous Sancho's vs Nochi debate... Sancho's is the best! All inclusive, wonderful service, and a beautiful (safe) beach. We go every time we are in Cozumel and have no plans of changing! In Conclusion: My wife and I fell in love with cruising on our honeymoon and have been blessed to go one more than most our age. Celebrity is a perfect fit for what we want to do and how we want to spend our time on the boat. Its generally an older crowd, but we cruise like "older people". We have 2 more cruises currently booked with Celebrity, and 81 days cannot get here soon enough! Read Less
4 Helpful Votes
Sail Date: January 2019
This was my first cruise on aboard a Celebrity ship. And I love it. The quality of the instalations, decoration, services and food on Silhouette is excellent. Many islands of this itinerary are very poor so I recommend a celebrity ... Read More
This was my first cruise on aboard a Celebrity ship. And I love it. The quality of the instalations, decoration, services and food on Silhouette is excellent. Many islands of this itinerary are very poor so I recommend a celebrity excursion to enjoy the trip. There are good excursion offered aboard. We stayed at a corner aft suite on deck 12. It was fantastic. The suite is very large, comfortable and the varanda looking backwards great. The suite class has services, like Michaels Club and Luminae restaurant that worth the extra money. suite class can also go to Blue, the Acqua Class restaurant. Suite class also provide priority embarkation and debarkation. Everything you need abroad you can use the Michaels Club Concierge. The specialty restaurants are great - worth a visit to all of them. We went to Murano - super elegant, Qsine - amazing Petit Chef show before each course, Porch was delicious - I recommend to go for lunch to enjoy the view. Sushi on Five we loved it and is a very good option for lunch as it stays open longer than the Main Restaurant. The Lawn Club Grill is an experience, specially if you are invited to cook your own food with the chefs. The entertainment is very good also - many options all the time. Read Less
7 Helpful Votes
Sail Date: December 2018
We are Canadian couple over 60s and took a back-to-back cruise on the Celebrity Edge from Dec 20, 2018 to Jan 13, 2019. We were on Aqua Class, deck 9. We have cruised on Celebrity’s Solstice & Millennium, Crystal’s Mozart & ... Read More
We are Canadian couple over 60s and took a back-to-back cruise on the Celebrity Edge from Dec 20, 2018 to Jan 13, 2019. We were on Aqua Class, deck 9. We have cruised on Celebrity’s Solstice & Millennium, Crystal’s Mozart & Symphony, Princess’s Dawn, Sea, Caribbean, Royal, Diamond, Emerald & Viking’s Emerald & Rhinda. This is our first ever NYE cruise and we were very disappointed with our experience on board. The main reason for our disappointment was that we were on a wrong ship for our age and we are not at fault. This ship, while marketed as a technologically advanced ship, was never imaged as a ship for young people ONLY. In fact, half of the ship’s passengers were over 60s and 70s, but this age group were practically ignored in all planned activities, programs and shows. Music broadcasted in public area were music we were not familiar with. To me they were just noise that I had to tune out of. Here is a summary of our experience: Embarkation: Quite smooth and painless. The person who handled our embarkation is a trainee and ours didn’t go as quick as others but still OK. Since we uploaded our pictures already before the cruise, we got on very quickly once we passed the check-in point. (A+) Disembarkation & Embarkation for back-to-back passengers: The process was quite organized. The day before disembarkation, there was a meeting briefing us what to do and to expect. Still, one misinformed staff sent some passengers to the ground floor of the boarding building on disembarkation day, causing them to have to check-in again. We were gathered in one area of the ship around 9:30 am, escorted off the ship to an area where we picked up our new ship cards, then escorted back on the ship. Since we have checked-in for the second cruise before we left home and had uploaded our pictures, we passed through the check point quickly. Others who didn’t upload their pictures would have to have their pictures taken on the spot. They should have an express lane for people like us, who had done all the work beforehand. (A) Ship appearance: I found this ship not very attractive. It looks like a cargo ship with the so-called Magic Carpet painted in ugly orange colour. The front of the ship looks like the back of the ship. Interior decors are all in grey, taupe with a bit of burgundy. Everything bland together and not very cheerful. Furnishings are on the cheap side, and chairs in public area are not comfortable at all due to lack of back support. The deep seats are designed for very tall people with long legs. There are some chairs with high backs but they are in short supply. (D) The Magic Carpet: No magic there. It was marketed as a “cantilevered, floating platform that transforms into new venues at each deck” and can easily transform into a launching pad for ship’s tender. Well, for the 14 days while we were on board, this “Magic Carpet” never moved. There was one port that needs tendering (Grand Cayman), and we got on land just the same old way, using local tender on deck 3. What a disappointment. This Magic Carpet is an eye sore and is totally useless. (F) Holiday Festive Decorations: Minimal. Just a tall lighted Christmas tree with no decoration in the Grand Plaza, and a garland lining a railing on deck 5, overlooking the Grand Plaza. That was it. There was another lighted Christmas tree somewhere else, forgot where. They should take a look at Princess Cruises on their Christmas Sailings, where there are such lavish decorations for the holiday, it made me happy just looking at them. (E) WiFi: Strong signal with decent speed, but costly, about $297/week for Select members with 2 devices. You can actually stream movies with your Chromecast or Apple. (A) Art around ship: Modern Arts, mostly pictures enlarged, and sculptures that are senseless and have no aesthetic appeal to me. Not a fan. Movie on Demand: On our first week, only one Free movie (Alpha) available, other movies costs $7.99 - $14.99 to watch. I think this is outrageous. I’ve never been on a cruise when we had to pay to see a movie in our room. We complained to Guest Relations after one week. They rebooted our TV and we had more free movies available. I think all in-room movies should be free, and we shouldn’t have to complain to get more movie. (E) Entertainment, show production: Only one comedian worth watching – Troy Thirdgill. Show productions were too loud, too chaotic, with poor choreography and weak story. All I saw were arms and legs sticking out here and there like I was watching an aerobic class in action. It seems all those young dancers just picked out whatever they wanted to wear, high boots, short boots, mid-calf boots, side-split skirts, mid-split skirts, random colours, any hairdos, etc. There was no coordination at any level. Lots of people walk out within the first 15 minutes of these shows, every night. I walked out on Ashlie Amber-Harris in “The Purpose”. Somehow, I couldn’t register what she was singing, and I have never heard any of the songs she sang, none of them were melodic enough for me to stay. It was also deafening. (F for the effort) Theatre: Great sound system but the Sound Master cranked it up too loud. Good sight line except for those back rows. In those rows, the mezzanine blocked the top part of the stage. (B) Pool Area: Enough deck chairs, both in sunny and shady area. Two Whirlpools in an elevated area, each with an adjoining shower station. I think they should be located on the same level of the pool, enabling one to get into the pool quickly. Some people were upset that the pool and whirlpool area do not have a chair lift. I support the Celebrity’s decision not to install one. It would be a big turn off for me. A cruise ship is not a long-term care facility. (B) Grand Plaza: Always too noisy for me. There was a baby grand piano there, but no pianist ever to play some soothing background music at anytime. Would be nice to have a pianist playing at tea time on a sea day. What a waste! (D) Casino: This area is a big pleasant surprise, quieter than the Grand Plaza and other public area, not too crowded and is smoke-free! Great place to spend some time there. (A) Card Room, Library and i-Lounge: There is no card/game room or library. Some people just played their cards inside the Oceanview Café, at a time when it was quite crowded. One family played mah-jong there. Celebrity should have put a game room in that dead space with the eerie statures, between the shops and the Blu Restaurant. I-lounge has no privacy panel. Eden: Bright and restful in the daytime, eerie and creepy at night. I don’t get it. The Spa & Thermal Suites: I like this area. There are Aroma Mist Room, Turkish Room, Sauna, Salt Room and an Aromatherapy Room. Although I found the “floats” (thermal heat beds) not warm enough. I barely felt the heat. Unfortunately, on the first week of our cruise, a very sick woman with a very bad cough kept using these rooms as her “therapy” rooms, which really turned us off. She especially loved using the “float”. They should at least post a sign asking people who are sick not to use this facility. (B) Roof Top Garden: A beautiful area but unfortunately often too windy during sailing to enjoy. Smoking area is also right next to it. (B) Excursions: Because we had travelled to most ports in previous cruises, we did not join any Celebrity’s excursion. So, I cannot offer any advice or comment. In Grand Cayman, there is a very nice restaurant called Paradise, about 8 minutes walk from the pier (turn right from the pier). They have a lobster & prawn lunch, for CI$24 (equivalent to US$29) and it was delicious. Clienteles on board: I would estimate over 60% were over 60’s, and 30% gay. Most clients were well mannered, well-groomed and well dressed. Shopping on Board: Very limited, and targeting well-heeled class. Shops found on board are Tiffany, Coach, Cartier, a watch store and a jewelry store. Dining on Board: Because we were in Aqua Class, we have the exclusive use of the Blu Restaurant. This is the saving grace of this otherwise disappointing cruise. Service there was excellent. The maître d’ Erdal Sakar and his staff made us feel special and food there were very good most nights. On the first week of our cruise, we tried to book a table in one of the Specialty Restaurants called French Cut on the second week, but the only seating available were at 9:45 pm on the last sailing day. So, we saved ourselves US$110. Food in Oceanview was OK, not great, except for the Roast Beef which were always very tender. Unfortunately, the gravy served with it were not au jus, but those gooey type made from powder. Salad bar had limited choice and they hid the honey mustard dressing after the first night. I have to ask for it afterwards, then they took it out from the cupboard underneath the counter and served it by the spoonful. In Summary, a back-to-back cruise on the Edge was a mistake. All on board programs and production was repeated on the second week, making the second week boring for back-to-back cruisers. Since all programs and activities were planned for younger generation, we felt left out. We also found the ship poorly designed with lots of dead space. We would not cruise on the Edge again. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise because we have cruised with Celebrity a number of times and this ship twice before. We already have 2 more cruises booked on the Reflection. Of more than 35 cruises over the past 25 years, we have found Celebrity in ... Read More
We chose this cruise because we have cruised with Celebrity a number of times and this ship twice before. We already have 2 more cruises booked on the Reflection. Of more than 35 cruises over the past 25 years, we have found Celebrity in general and Reflection in particular, to be the best. The ship is beautiful and always sparking clean. The food is excellent. We usually get a small suite and that gives us access to Luminae, the suite special restaurant with its own chef. the food is excellent and the staff at Luminae is made up of the best of the best. They are warm and inviting and constantly strive to make your experience fantastic. Our waiter this time was Jose whose menu recommendations were always spot on. The ship truly is spic and span with constant cleaning including the public rest rooms. Tours were very good. In Rome, we actually booked private tours with a company not affiliated with the ship. All around Italy (info@allarounditaly.com) with Fabrizio and Valentino. They were fantastic. In 2 days, we saw more of Rome than we ever could have in a week on our own. Drove us in a Mercedes van directly to the Vatican and Colosseum as well as many other sites and their English was excellent. The entertainment on Reflection was varied and top quality. The ship's band was excellent as well. Overall, I cannot think of enough superlatives for this ship and its crew. Read Less
Sail Date: April 2018
This is more a query than a review - although suffice it to say that we had a wonderful cruise in every way and cannot wait to try the other ships/cruises by Celebrity. We booked Concierge with drinks package included. The ... Read More
This is more a query than a review - although suffice it to say that we had a wonderful cruise in every way and cannot wait to try the other ships/cruises by Celebrity. We booked Concierge with drinks package included. The entertainment, stateroom, food, service and cleanliness were outstanding - as were the staff. We had Captain Kate who was wonderful and never too busy to have a friendly chat with anyone who approached her. We only pre-booked one shore excursion in Puerto Rico which was very well organised and the tour guide was a mine of information. On other ports of call we did out own thing and found there were always excursions on offer outside of the port. Whilst on board, I was fortunate to win a Blue Chip Voucher for a five day cruise (a $10 bet on a spin the wheel in the casino). This has to be used by May 2019 . Has anyone else won and used one of these vouchers. Blue Chip have said that there is a face value of approx. £500. if used towards a longer cruise. Any advice would be very much appreciated. Read Less
Sail Date: March 2018
I selected this particular sailing for my husband and myself based on aft cabin availability, pricing and time of year. We had a very early flight the first day and arrived at the terminal right before they let everyone in. We were ... Read More
I selected this particular sailing for my husband and myself based on aft cabin availability, pricing and time of year. We had a very early flight the first day and arrived at the terminal right before they let everyone in. We were processed very quickly and only had to wait about 30 minute before boarding the ship. We were in our cabin by 2:00 pm and had time to unpack and settle in before the muster drill. The muster drill was run efficiently and left us time to get on deck to watch the sail away. The ship was easy to navigate and I found things easily (except for my room since I insisted on turning right instead of left in the hallway leading to the back of the ship almost every time I returned to my room - definitely my issue and not the ship layout. The ship is very pretty and we never felt it was crowded or that we had to wait for anything, i.e. dining room seating, leaving the theater following a show, getting a drink at any of the bars, etc. The ship is immaculate and the staff is amazing. The food in the Cafe buffet was always good with a wide variety of options to choose from. The main dining room provided several different selections each day - some we liked and some we did not - but we did not starve one single day or meal all week. Our wait staff, Terence and Bonilla were fantastic! We chose to eat at the Tuscan one evening when they offered 30% off of the regular $45 price per person. The menu is great with lots of choices and you can order anything and/or everything off the menu for that price. They did have two specialty steaks for an additional cost so my husband ordered the 22 ounce porterhouse for an additional $18, but he ended up sending it back to the kitchen. It was a horrible looking steak and was truly not edible - we found it surprising that the kitchen would even send it out, but they replaced it with a melt-in-your-mouth 9 ounce filet mignon and it was incredible. The desserts were amazing and we each ended up trying 2 different ones and sharing. Had we gone again for this special I would have ordered one of each category and shared each item with my husband. We always book an aft balcony and we loved our cabin - 7364 - and our room steward, Jayson. He was so pleasant and attentive and we found no fault with our room at all. On a side note - i found on day 5 that our balcony chairs reclined, so i reclined my chair and layed back to enjoy the sun. I raised my leg up to scratch an itchy ankle and the chair flipped backwards so that my head ended up down on the decking and my legs were in the air. I did hit my heat on the side of the ship but not hard. Fortunately, my husband was there to try and get me upright. I ended up having to roll out of the chair sideways and twisted my left knee in the process. I did report the incidence to guest services so they would know there was an issue with the chairs tipping. My husband was very concerned that I had hit my head against the steel, so I was fortunate that I was not seriously hurt. Another issue I encountered that same day was that they were taking the deck chairs and tables into their work area to re-varnish the arms of the chairs and the table tops, along with polishing the tops of the table by the sofa. Around the same time they were vacuuming the ducts in each cabin with a large shop vac, which was stirring up dust in the cabin. The combined smell from the varnish, polish and dust set off my asthma and I had two asthma attacks. I went to guest services to report my health issue and ask how long they would be doing this maintenance work. The agent called the supervisor and I was told the work would stop immediately, but when I returned to my room later that day they were still doing both projects and continued them the following day too. The shops on the ship carried the same item types as any other ship we have been on, along with the same hallway table sales, but did not have any shop raffles all week. The bingo games were held every day we were at sea (including the day we were going to Puerto Rico as they don't consider this a port day??, but it was not cheap to play and the prizes were decent but not that impressive. there was a raffle on the last day but only one prize was raffled off, which angered several people who had invested in bingo all week. The entertainment was great for the most part. Kevin Spacy is the ship's cruise director and he was very entertaining and also very visible throughout the day - and very approachable. He has a great video on YouTube showing his compilation of various dance moves he has witnessed by ship guests throughout the years. The ship's entertainers performed 3 shows all week, which is less than what we are used to from other cruises. The cast is very talented but we - once again - found some of the singing so loud that it was hard to understand what they were singing. All 3 performances were colorful and included acrobatics that were well orchestrated and pleased those in attendance, but the stories themselves were puzzling to my husband and me and we just did not get them. The entertainers they brought on board the in between nights were all great - those we really enjoyed. On Wednesday night/Thursday morning I woke to loud talking and realized it was coming from the balcony above my cabin. My door was locked closed so it was tightly closed, but when I went out onto my balcony to check out the source I found that there were 3 younger guys standing on their balcony above mine have a very loud conversation at 4:00 am. I returned to my bed and waited another 20 minutes but they continued their loud conversation outside their cabin, so I then returned to my balcony and asked them nicely to please take it inside, which they did. The ports were all ones we has been to previously, so we chose to skip tours in San Juan and Saint Martin, but did a train ride in Saint Kitts. For our visit to San Juan, I called Celebrity three times asking if we were docking at the Pan American pier (which is located near a small airport and an industrial area and requires a cab to get anywhere) or the pier at old San Juan. I was told each time that we were docking at the Pan American pier - we ended up docking at old San Juan !?! We got off the ship and walked through some pretty shabby areas to get to the actual upscale shops recommended by the ship - very disappointing. The highlight was finding a shop on a side street called The Butterfly People - very high end pictured using beautiful butterflies that had naturally run their life cycle. Otherwise, there was nothing within walking distance of the pier that I would want to revisit. We did not do a tour on Saint Martin, but did get off the ship and paid to take the water taxi to the main shopping area ($7.00/pp for all day pass) so that I could buy some good vanilla from a local shop - only to find the shop was closed for renovations, which was not noted on their website. We returned to the ship with no vanilla On Saint Kitts we took a very fast bus ride to the train over some pretty bumpy roads. The train ride was close and relaxing, but could have been done in less than two and a half hours as the terrain did not change all that much - in a couple of areas the housing was improved from shacks, but the island is still very humble and their is not a lot of wealth among the population. I gave the shore excursions a lower rating just because we are seasoned cruisers and always find the shore excursions to be very costly and often disappointing. Overall, I would highly recommend this ship. Read Less
3 Helpful Votes
Sail Date: April 2017
I choose this cruise because I didnt want to get off the ship. I have been to these islands so many times & I wanted to see this ship. It is a GREAT ship, with a GREAT crew. I loved the MARTINI BAR & the overall look of the ship. ... Read More
I choose this cruise because I didnt want to get off the ship. I have been to these islands so many times & I wanted to see this ship. It is a GREAT ship, with a GREAT crew. I loved the MARTINI BAR & the overall look of the ship. The shows were A! & in great taste. Would I sail again on her?? YOU BET I WOULD., The cabin stewart was A-1 as was all the people whow served us . I cannot sat enough about the people who took care of or vacation needs, They went above & beyond what was called for them & always with a smile.. If I was asked to say what I thought of the ship & crew I would have to give them a A+ with a few more +s. I have been on over 55 cruises & have both good & bad but I will rate this cruise as A+++++++++++++++++. Read Less
3 Helpful Votes
Sail Date: October 2016
My wife and I love this ship. Luxury is a keynote in describing Reflection. Food in dining room is 5 star and speciality restaurants are 10 star, especially Tuscan Grill, Morano, Qsine. The Lawn Club Grill put on a special called ... Read More
My wife and I love this ship. Luxury is a keynote in describing Reflection. Food in dining room is 5 star and speciality restaurants are 10 star, especially Tuscan Grill, Morano, Qsine. The Lawn Club Grill put on a special called ULTIMATE BAR B Q and it was beyond anything we have ever experienced. Starting with a Cocktail party on the big lawn, we engaged with ship staff officers in the most one on one we have every had. Then in dining, they presented an incredible menu. We were deciding what we would order, when the wait staff advised that the ENTIRE menu would be delivered to us! Wine was served as part of the meal. STarting with Fillet Skewers, then Shrimp (Tasted like Lobster), then Pork, the Lobster and ending with Ribeye! All cooked to perfection and any guest was permitted to do his/her own cooking! MOST FUN WE HAVE EVER HAD ON A SHIP! WE ARE 30+ CRUISES AND THIS WAS THE BEST! ONLY NEGATIVE!!! The claiming of luggage was the poorest we have EVER experienced on ANY cruise. 1 hour and 33 minutes upon arriving at the carousels, we finall got our bags. No sitting this whole time and many people with problems were not accomodated and had to suffer this incredibly mismanaged fiasco! What happend to the 20 minute depot of all luggage in groups????? Read Less
3 Helpful Votes
Sail Date: October 2016
I traveled wth my mother who is 81 and I'm 54 . This was a repo cruise from Bayonne NJ we had three days at sea with a stop in St Martin and St Thomas . This was our first cruise with Celebrity my mother had to use a cane for this ... Read More
I traveled wth my mother who is 81 and I'm 54 . This was a repo cruise from Bayonne NJ we had three days at sea with a stop in St Martin and St Thomas . This was our first cruise with Celebrity my mother had to use a cane for this trip and the cruise line was very helpful with getting her in the handicap line for boarding the ship . We were able to board after the people who were in suites. For disembarking they had wheel chair assistance from ship to cab which was a blessing because my mom's mobility got worse during the trip. We were in room 9008 our stateroom attendant was Bambang he did a great job with keeping room cleaned and providing ice for us etc. He even cleaned the balcony Windows . I've been on many cruises and I would have to say this cabin was the best , even though it was an older ship . I did not notice any damage to this cabin whatsoever it had a lot of storage space and we only had to go up one flight for the buffet and spa. The ship as a whole was very beautiful and was easy to find where everything was if you are directionally challenged like me. The public bathrooms were kept cleaned as was everything else I did not notice any tables in the buffet that were left dirty. There was always someone coming around to clean tables. The food was so good! If there was something that did not appeal to your taste buds, trust me you could easily find something that did. The issue I had is that when something was really good it would disappear and never be replaced . The cookie pie was good and the lobster in the dining room was good . The oriental night in the buffet was good too. The entertainment was not so good . I only enjoyed the comedian . On other cruises I would attend every show on this one, we did not attend a couple and did not attend the final show it was that painful. They had a Motown theme show and it was so so, how can you mess up a Motown show?? Service was EXCELLENT ! One night we had dinner at Quisine and could not find it so I ask this gentlemen for directions we were all the way aft and he was going aft and stopped to walk us to the restaurant which was mid ship and made sure the person in the restaurant knew we were there for dinner. I did not get his name but he said he was from South Africa. Not too many activities on this ship but I wasn't looking for that when I booked this cruise. The Latin dance class was fun and I notice a lot of trivia games if that's something you are interested in. The ports were beautiful St Martin was really nice and from St Thomas we did a ship tour to St John Cinnamon Bay which was also beautiful the only thing is Cinnamon bay is under construction and did not have chair rentals or concession stands or water for showers. So if this is a problem which it was for my mom you might want to try Trunk Bay which has more people and not as beautiful as Cinnamon Bay in my opinion . Another point , the ferry ride over to St John is not good for older people too bumpy and a lot of water was splashed in the boat if your not sitting in the right spot. In summary this was great cruise and I'm glad I did not let all negative reports stop me from taking this cruise. I will definitely cruise on the Summit or any other Celebrity ship if the price is right in the future. Read Less
5 Helpful Votes
Sail Date: September 2016
Honolulu to Sydney - While we do not usually give extra tips money on this cruise our service was so good we gave extra to a number of the staff. We did not expect the greatest entertainment as this was a transpacific voyage but what was ... Read More
Honolulu to Sydney - While we do not usually give extra tips money on this cruise our service was so good we gave extra to a number of the staff. We did not expect the greatest entertainment as this was a transpacific voyage but what was presented was done well. The food was excellent, the wait staff was very gracious. All the staff seemed happy and more than willing to please. If they sensed there might be a problem they inquired and were attempting to correct the matter. The embarkation was a breeze. The disembarking was so easy and the taxi's well organized on our arrival in Sydney. The inside staterooms on the Solstice style ships are very spacious with plenty of storage. The entire experience was excellent. Even though the ship os due to be refurbished shortly it was still in good condition and the staff GREAT. We will continue to use the Celebrity line. Read Less
5 Helpful Votes
Sail Date: September 2016
We thoroughly enjoyed our first cruise experience, overall being excellent and we had a fantastic 25th Wedding anniversary. All the staff and crew were great and were always full of smiles and created a wonderful atmosphere and the ship ... Read More
We thoroughly enjoyed our first cruise experience, overall being excellent and we had a fantastic 25th Wedding anniversary. All the staff and crew were great and were always full of smiles and created a wonderful atmosphere and the ship was extremely well maintained and clean (even to my wife's ocd expectations on cleanliness and hygiene). The staff in Blu were exceptional, in particular of those who served us, Rey, Kayna and Victor who were outstanding - it was our 25th wedding anniversary and we were treated like royalty, nothing was ever too much trouble for them, there only wish was to please us. Our stateroom attendant Danisha was extremely attentive and performed well above expectations. As first time cruisers we took a lot of time in preparation, using the internet and the Cruise Critic roll call to gain information on the best type of cruise to suit us based on age range, dining, entertainment and destinations and value for money. In most areas this cruise met those needs, only failing in a few areas: Details of facilities in state room - only one Euro power point. No kettle in room. Very expensive to get clothes ironed after a long journey to ship. Limited channels and information on TV in Room Late night entertainment not based on age/taste of people that were attending - advertised as top 40 but was actually playing loud Latino music. As it was not well attended it would have been better in Quasar rather than the Sky lounge. Overall the dining/bar experience was exceptional but entertainment could be improved upon. It was disappointing that Istanbul was cancelled as point of embarkation but understandable given the safety concerns. The port change from La Spezia to Livorno was a great disappointment as we would have liked to have visited Cinque Terre. For anyone not too interested in port excursions (hard sell by Celebrity- best to book independently as we did) the facilities on port days were restricted - breakfast in Blu finished early rather than later - we would have liked a lie in after a late night. Too many luxury shops and not enough basics - the products offered on sale were poor value for money - what was the point of having an art auction every day? The Spa prices were ridiculously high - my wife booked an appointment, the time was not made clear and was charged $80 for 15 minutes of seriously bad hair styling (damaging her hair - hot hair dryer on dry hair with no products) - we did however receive a full refund after complaining to the manager. Read Less
Sail Date: August 2016
Having been on a cruise for the first time my impression of the trip from Rome to Barcelona was very good. I thought that to have to pay for water and soft drinks on a cruise ship is over the top as was the price to purchase them and the ... Read More
Having been on a cruise for the first time my impression of the trip from Rome to Barcelona was very good. I thought that to have to pay for water and soft drinks on a cruise ship is over the top as was the price to purchase them and the activities on board were limited other than that there was a lot of great advantages. The staff on board were great and very friendly and the ship was extremely clean. The restaurants were amazing especially the silhouette restaurant management staff of Alexios and Gilmon were fantastic their service was of the highest quality and when we went to the restaurant we asked for that table 436 every chance we could to be greeted and serviced by these amazing gentlemen. it was a pleasure being served by such a wonderful and helpful couple of men who have great pride in what they do and it showed in the way they delivered the food and the selections and information they advised us made going to the restaurant special. Thanking you heaps 10 out 10 boys well done !!!! Read Less
4 Helpful Votes
Sail Date: July 2016
The ship was an exact replica of the Summit so we knew exactly where everything was. It is a nice ship but nothing new. The food was spectacular, as always. There was no need to go to one of their gourmet restaurants when you have 5 ... Read More
The ship was an exact replica of the Summit so we knew exactly where everything was. It is a nice ship but nothing new. The food was spectacular, as always. There was no need to go to one of their gourmet restaurants when you have 5 start food and service in the regular dinning. I have never been a big fan of their entertainment, mainly because they mostly cater to an older age group. The service was outstanding. The restaurant staff, bartenders, and stateroom staff were fantastic. We went on the 8 night Adriatic and Mediterranean cruise which had great ports. I would recommend this cruise to anyone. We stopped in Cannes France, Rome, Salerno, Kotor Montenegro, Zadar Croatia, Ravenna, and Venice Italy. They were all lovely ports and Celebrity had numerous excursions with very different activities for everyone to be able to choose the activities they wished to partake in. Read Less
Sail Date: July 2016
Having travelled with Celebrity X during 2015 we were keen to do so again in 2016 to celebrate an 80th birthday and a wedding anniversary. Having checked out the Equinox for July found that there was a gourmet cruise on 2 July which ... Read More
Having travelled with Celebrity X during 2015 we were keen to do so again in 2016 to celebrate an 80th birthday and a wedding anniversary. Having checked out the Equinox for July found that there was a gourmet cruise on 2 July which sounded just wonderful. Michenlin Star chef Josh Eggleton from Bristol was on board to host a tasting menu on one evening and on shore in Italy Chef Gennaro Esposito (another Michelin Star chef) hosted a tasting lunch in his restaurant on the Amalfi coast. Both these events came with appropriate wines and were absolutely superb. I should emphasise however, that the standard of the chefs employed by Celebrity X is first class anyway so my comments on the Michelin Star chefs in no way demeans those on board the ship and the quality of all the meals served. The week was over too soon, but we shall be back for more! Read Less
2 Helpful Votes
Sail Date: June 2016
We always wanted to visit a lot of the islands, countries we went to so the eastern cruise was ideal, but most stops were to short and land excursions were to rushed and very expensive we thought. The ship entertainment, food, and crew ... Read More
We always wanted to visit a lot of the islands, countries we went to so the eastern cruise was ideal, but most stops were to short and land excursions were to rushed and very expensive we thought. The ship entertainment, food, and crew was as to be expected fantastic. But if I could change a few things that would be to get celebrity to stop charging for so many things on top of the already expensive cruise, things like wifi (free in all holiday hotels we go to) fitness classes yoga etc + various other things they feel the need to charge extra for, what's next paying for sun beds ? (They also need to clamp down on sun bed reservation ) we even had one couple had 2beds in the sun and as we found out at lunch time 2 in the shade next to us that they had left empty all morning, they got a piece of mind for that but they didnt care a bit, so after they went dinner I removed all their towels from all 4 beds so when they come back some one else had their beds LOL. Read Less
6 Helpful Votes
Sail Date: May 2016
We booked this cruise because of the itinerary and wanted to cruise back with celebrity... we enjoyed the overall experience and loved the size of the millennium class. The Ship: in the beginning we though the navigation around the ship ... Read More
We booked this cruise because of the itinerary and wanted to cruise back with celebrity... we enjoyed the overall experience and loved the size of the millennium class. The Ship: in the beginning we though the navigation around the ship was kind of complicated but that was one of the things we liked... in a full sailing it never felt crowded and all those hidden corners around the ship for a little bit more of privacy and peace. In general, the size is good and we did´t find anything we didn´t like. Cabin: we went for and oceanview cabin given the super port intensive itinerary and it was perfect for us. We got the 3001, all the way in the front of the deck 3. very good for burning all the food :-), no noise issues that we could complain about. our room attendant Reynaldo make a great job, he was like invisible but the room was always fixed and cleaned properly. Dining: Main dining room, outstanding service with our select dining and the team we got, Cecilia (our sommelier) was amazing as Rajib and Ahmed (the waiters). Food was generally very good. The Buffet was great a lot of selection but we felt it lacked more diversity in the options. Tuscan Grill, the service and food were top but i would´t repeat it. Ocean Liner was A M A Z I N G... service and food incredible, totally worth the extra if you go for the wine pairing option. Entertainment: In general good, we just watched three of the four main shows and they were good. the entertainers around the ship had different levels of quality but everything was quite enjoyable. Martin the cruise director makes a good job as well the team Service: One of the best in a ship ever (after 15 cruises). good for the staff and they really show appreciation, good service, respect, and smiles. Read Less
2 Helpful Votes
Sail Date: April 2016
We have sail many different cruise lines; however, it was our first cruise on Celebrity. We really enjoyed our vacation. Embarkation procedure was just perfect. I liked that ship captain made his announcements only once per day, informing ... Read More
We have sail many different cruise lines; however, it was our first cruise on Celebrity. We really enjoyed our vacation. Embarkation procedure was just perfect. I liked that ship captain made his announcements only once per day, informing about sailing location, ports, weather. Some lines have these annoying announcements all day without stop. The crew also provided excellent service without annoying you. We were just tired on other lines when crew members are asking you every second - How are you doing? How was your day? and so on and so on. Ship was nice and clean. Food was good. Programs at nite was perfect. Ports of call were perfectly chosen. The people really went many extra steps to make our vacation worries free. Staterooms were cleaned, spacious, well designed. A few things that would improve Celebrity cruises: first of all tours can be more interesting and better organized. I do not remember ladies name (she was talking about ports of call and tours on ships interactive TV), but she was not helpful at all and sometimes even rude. Only because her attitude we made a decision to go on private tours. Another small thing - deck music. Passengers were mostly middle age and I believe would enjoy not so loud music. If we were approaching ports, maybe it would be nice to hear local music. Music was the same - bouncing all the time - more suitable for young people. Young singers Sugar and Honey had no idea about music notes. It was irritating to hear mistakes all day along. However, we really liked the cruise and will go with Celebrity again for our next vacation. Read Less
9 Helpful Votes
Sail Date: April 2016
The new internet unlimited package for $149 was fantastic! The speed was excellent and I used it all over the ship and got the same speed! Thanks Celebrity. The ship weathered very high seas well and got us across the Atlantic in ... Read More
The new internet unlimited package for $149 was fantastic! The speed was excellent and I used it all over the ship and got the same speed! Thanks Celebrity. The ship weathered very high seas well and got us across the Atlantic in style. The Oceanview Cafe has great food that is available all the time during the day and late into the evening. I am not too sure about the new "chic" dress style. Still having a formal night or two would be nice since it gives the ladies a chance to wear their evening clothes and jewelry. I wish Celebrity would change the ports of call on the Transatlantic crossings since we do it twice a year and are a bit tired of going to the same ports every time. The entertainment was quite good this crossing especially the "Flashers", a group of 4 male singers who do great harmony. They were also in charge of the choir and did a fabulous job of training the group to perform with them in the atrium. It would be great to have them on the next cruise and work with the choir again. I have been in the choir many times and would like to have a performance on the main stage that is well miked and give the audience a chance to hear how great the choir can be. Our cabin #6135 had a bad noise in the ceiling. We complained three times, but were told that they were unable to fix it. I definitely feel that this cabin should be taken out of service until it can be fixed! Read Less
6 Helpful Votes
Sail Date: April 2015
We took the opportunity to upgrade to Aqua class and it made all the difference in the world for us. The dining experience was the highlight of the ship experience. The itinerary was really good and we got lucky to have the over night in ... Read More
We took the opportunity to upgrade to Aqua class and it made all the difference in the world for us. The dining experience was the highlight of the ship experience. The itinerary was really good and we got lucky to have the over night in Istanbul before the cruise lines pulled it. We can't say enough about all the wonderful ports but Istanbul was incredible, We loved the Greek Island and the Amalfi coast. What's not to like - terrific ports, fabulous ship with all the amenities you can ever ask for from a large ship. Will only travel in Aqua class moving forward with Celebrity. The food is terrific in all the dining venues but the personalized service every night in Blu can't be beat. Murano;s specialty dining was our favorite of the three or four onboard. Service onboard was the best we have had from any of our most resent sailings. The Reflection is a beautiful ship, and we will sail on her again. Read Less
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