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Sail Date: August 2019
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in ... Read More
I enjoyed my cruise on the Celebrity Summit to Bermuda. I have cruised many times to Bermuda on different lines and I have cruised to extensively on all the major brands to many destinations. The last time I cruised with Celebrity was in 2001 so it was nice to return. Of course nothing stays the same and unfortunately some things that I loved about Celebrity has changed. Gone are pianos and harps playing instead DJs are playing in the main lobby. This kind of takes away from the elegance of it all. I am in my late thirties so I am guessing Celebrity is trying to appeal to people younger than I? They just seem like they can’t find their target audience. In any case, the Summit looks great after her renovation. I loved the interior design and the look of the staterooms. The only place they didn’t renovate was Cellar Masters and Sushi on 5. All in all she looks fairly new. The food was good to average as was service. The buffet restaurant flowed well and had a great selection of food. Embarkation was easy as was the departure. Entertainment seemed plentiful and while the shows were good the performers were excellent. The captain and his officers were very visible and courteous. This was my 10th time visiting Bermuda and it never disappoints. In my opinion, it is one of the best islands that offer some of the best beaches. Simply put, Bermuda is beautiful and I could have stayed a few more days! With all the alterations the Summit has had over the years, the ship doesn’t flow so well like she used to. Sushi on 5 blocks the flow of traffic, the added cabins on deck 11 block the jogging track and the new cabins added on deck 3 hide the Tuscan Grill. You have to go on hunt to find that restaurant. For the life of me I don’t get how they can do that but I guess they paid someone big bucks to come up with that idea. There are no longer any printed directories in the cabin so there is no way of knowing the number of room service or other services for that matter. Even guest relations gave me a wrong number for room service. I traveled with a few other people in cabins scattered around the ship. The inconsistencies with cabin amenities was rather large. My room did not have the advertised robes and tote bag other rooms had that and umbrellas, others had none of the advertised amenities. For me I personally do not care if I don't have robes but they do advertise these amenities. They also push beverage packages and upgrades very aggressively on embarkation day. Many crew would not take no for an answer which was rather uncomfortable. Overall, I had a great time and I would sail Celebrity again if they had an interesting itinerary. Sad to say but I felt Celebrity fell a little flat in some areas hopefully they will make changes. Read Less
Sail Date: August 2019
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar ... Read More
The boat is a bit older but had some really nice unique things,like in the blu dining room you could see out from every seat,the bar kept curtains open later and the ocean view cafe was spread out so flowed better. They also left salad bar open longer which is great if you got back later in the day. The need to reconfigure the spa and Persian gardens.spa rooms were too bright the Persian garden too dark. Flip them!!I missed the fresh fruit that we got daily in aqua class. Also if you are cruising in europe pre book and pre pay for excursions to avoid added vat charge. Also Tuscan and qsine were not as good as on solstice. I loved that the pool areas were larger in both the solarium and the open one,but I hated that the canyon spa,breakfast,lunch area was dark,hidden and didn't have ice. We had an issue with a cancelled due to conditions excusion,we had to get the group together and argue to be reimbursed. Thanks to Norbert it was resolved but was alot of wasted time. Read Less
Sail Date: August 2019
We booked this cruise about a week after getting off the Equinox last year. Last year was an 11 out of 10 starts. This year, maybe an 8. The refurbishment is not anything that anyone can see really. We noticed some new paint and new ... Read More
We booked this cruise about a week after getting off the Equinox last year. Last year was an 11 out of 10 starts. This year, maybe an 8. The refurbishment is not anything that anyone can see really. We noticed some new paint and new carpet but that was it. The furniture in the common areas was exactly the same and needed some updating. The staff wasn't as happy as last year either. The BIGGEST disappointment was our cabin. We booked cabin 9366 because the deck plan shows that it has an angled out (larger) balcony. It doesn't. I just spoke with customer service and they said you can't rely on the picture of the deck plan. WHAT?! How can you show a picture of the deck plan and then say it isn't the right plan? FIX IT!!! Per usual, the food was great. The ship was clean. Getting on and off the boat was an ease both in the US and in our ports. Well done. The timing of some of the ports was odd though. In Puerto Rico we got to port at 3:30 in the afternoon which is too late to do any type of excursion when traveling with a child. If you have been on other cruises, you will probably be disappointed in the entertainment on Celebrity. Also, considering that we were on this ship a year ago it was VERY disappointing to have the exact same shows (topper, and life) occupy 3 of the show nights. Read Less
4 Helpful Votes
Sail Date: July 2019
This cruise was organized by the friends with whom we traveled. They have many years more cruise experience than my wife and I, and we were not disappointed at all. From the choice of cabin level, to the incredible service, to the varied ... Read More
This cruise was organized by the friends with whom we traveled. They have many years more cruise experience than my wife and I, and we were not disappointed at all. From the choice of cabin level, to the incredible service, to the varied options and outstanding quality of the food choices (not to mention the beauty of our destination - Bermuda), the week was an absolute pleasure! From our room steward (Omar), to the dining room wait staff, to each and every service person on board the ship (including, but not limited to, the cruise director, the captain himself, and the entertainers), the level of sincere concern for our safety, comfort, and pleasure was unparalleled. The embarkation and disembarkation processes were completely painless. We were onboard within minutes, and we were in our car in the parking garage at Bayonne within minutes, as well. We did not partake in any of the excursions offered by the ship, choosing, instead, to go by minibus to Horseshoe Bay beach. It was, in my opinion, the best way to get to the beach for two reasons: it was affordable ($7 per person, each way), and it dropped you right at the entrance of Horseshoe Bay Beach. A private taxi would have dropped you there, as well, but the fare was around $40 each way. A public transportation bus would have been less expensive than the minibus, but it drops you at the top of the hill heading to the beach. The climb up a fairly long, steep hill (especially after a few hours in the hot sun) looked pretty exhausting. There are also several packages that offer discounts on public transportation, which we chose to bypass since our goal was simply to get to the beach. We loved Horseshoe Bay so much, we decided to go back a second time two days later. We happened to be in Bermuda during their two day Emancipation National Holiday, during which almost the entire island shuts down. We stayed on board the ship during day two in Bermuda (which was day one of the holiday). I would highly recommend taking the public ferry from King's Wharf (where the ship docks) to either Hamilton or St. George (or both). It is such a pleasurable ride, offering some unique views of the island, as well as King's Wharf. The ferry is normally $4.50 per person each way. It was $5 the day we went, due to "holiday pricing." The food on board the ship did not disappoint. From the hamburgers and hot dogs by the pool, to the vast variety of quality buffet choices for breakfast, lunch, dinner, dessert, and late night snacking (not to mention the ice cream, froyo, and gelato choices), to the excellent choices in the main dining room, there was no lack of fine quality cuisine from beginning to end. And, I have never seen a staff do more cleaning than the buffet staff. Simply outstanding. Our nightly wait staff in the main dining room of Douglas (waiter), Komang (bus boy), and Yesh (sommelier) were the best! The entertainment was also top notch. The theater was comfortable, and easy to get in and out of both prior to and after each performance, with a very attentive bar wait staff. The comedians and singers were outstanding. My only slight criticism would be the cabaret performances presented. They were just a slight notch below the level of the other performers, except for the aerialists, and the male and female acrobatic dancers, both of whom were incredible. The Summit is a bit of a smaller ship. The two pools (the main pool varies in depth from 5 ft 6 inches deep to 6 ft 2 inches deep, and the smaller pool has a uniform 4 ft depth) on board the ship don't have any of the amenities of some larger ships (e.g. - no slides or tubes, etc). There are a couple of hot tubs. There is an area on board (near the spa and fitness center) called The Solarium which is a glass enclosed pool area that has in-pool lounge areas with water jet massages, as well as some in pool shower type massage areas. The Solarium Spa Cafe also offers some healthier food choices and smoothies. There are no shortages of lounge chairs throughout the ship, as well as areas to escape the hustle and bustle of the main pool area. A great amenity is an outdoor area at the rear of the ship on deck 12 called the Rooftop Terrace which contains a series of couches and comfy lounge areas with a large screen for viewing movies and such throughout the day. A great area, again, to escape. I would definitely make this same trip again, in a heartbeat, and highly recommend it to anyone looking for a great overall cruise experience. Read Less
1 Helpful Vote
Sail Date: July 2019
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get ... Read More
We chose the med cruise because we did the baltics on same ship last year, what a difference Petty rules and regulations stopped kids and teens having fun Passengers tried to nake larger of 2 outdoor pools adult- only, managed to get it for over-12s only, leaving small pool over-crowded (about 600 kids and teens on ship) They tried to get all under-12s in kids factory and teens to stay in x-club to keep them out of the way of their preferred passangers They put a sea marshall permanently in hideaway, where they preferred to gather, and made them whisper The disco was in sky lounge and usually started at 11.45pm each evening, all under-18s were foreably ejected at midnight, even those sitting with parents A kid about 11 had a wanted photo of him placed around ship because he accidentally hit a girl with a water volleyball, he was escorted by 2 sea marshalls to his parents A lady photographed teens in hideaway and when was asked to delete photo, dragged one teen to guest relations, who were not interested when the teen said that was assault There were approx 500 extra guests on board than usual, this was very apparent in cafe and restaurant, as service was strained The entertainment was very poor and lack-lustre Sue, the cruise director, had no idea about entertaining families If you are thinking of travelling on silhouette in aug 2020, I would consider it very carefully, because the passengers travelling without family do not want their holiday compromised and the ship's officers pander to their every need, to the detriment of families Read Less
2 Helpful Votes
Sail Date: July 2019
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was ... Read More
Can I just firstly say that the crew were absolutely amazing, each and every one of them! Some days I did enjoy myself but for the most part I was not happy with this cruise at all. Firstly it was very overcrowded. Apparently it was some kind of record, over 3500 passengers. Due to this a lot of people could not get sun beds or even seats in the ocean view cafe to eat. You pay that much money you should have a sun bed allocated for you and a place to eat the food you paid for. It felt like a 3 star holiday resort where everybody runs for the sun beds. At the bars I saw a lot of arguments between people trying to get served. The bar staff couldn’t control it they never knew who to serve next and people were pushing in. On my last night I had an argument myself at the ice bar. Everybody sits around the bar so you can’t get served. I was waiting for 15 minutes then all of a sudden this rude man tried pushing me out of the way and said it was his seat. I tried to explain I didn’t want to sit down I just wanted a drink then I was going to stand back. Then his friend started on me saying I didn’t understand. It’s ridiculous that people are allowed to cover the whole bar by sitting down, drinking, then getting served again straight away. Nobody else has a chance of getting served. The seats should all be removed it’s not fair on people. Now to the food. In the main restaurant I can’t complain. But In the ocean view cafe the food was always cold. I got told they replace it every 4 hours which is a very long time. Breakfast was the worst. Stone cold beans everyday. Then I kept getting them blue glasses which were sometimes filthy, with one day having yogurt all over the rim of the glass. Again it felt like a 3 star holiday resort. Then we got ripped off with the shuttle buses. $20 each to Marseille. The cruise made it sound like a super long way. On the evening paper it said 30 minutes drive. Well it was 10-15 minutes. What made this even worse was outside next to the shuttle bus we paid for. Was a free of charge shuttle bus! The absolute cheek of them to do this! It cost us $80 for 4 people. When you pay £8000 for a holiday you expect not to keep getting robbed. Then the amount of times the waiters and supervisors tried to get us to pay for the more expensive restaurants or to upgrade our drinks package. They truly have got you when you are on board. Then teenagers seemed to be everywhere and were really annoying. Never with any parents just in gangs taking up large areas of the ship. You had no chance of having a sit down in the hideaway. Even at 1am in the morning they were still swarming around causing bother to people. The women who sing on deck 3 must have a very small catalogue of songs. They sung the same songs every night it was so repetitive. Then on ‘rock night’ she did about 2 rock songs then went back to the other repetitive ones. I won’t be cruising with celebrity again, I feel like I had the wool pulled over my eyes on how great it would be. Again it’s not all bad, but not getting served and my incident at the bar really got to me, and I had enough at that point of the whole thing and just wanted to go home. Too many people. Read Less
1 Helpful Vote
Sail Date: July 2019
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu ... Read More
After so many fabulous Celebrity Cruises this was Benidorm at Sea Disinterested crew,unruly guests,cold food,average wines being passed off as premium,a front desk that was perfect at apologising without being pro active,repetitive menu in the ocean view unless you love fajitas and macaroni cheese every day... no description of your evening meal in the MDR just super swift need to clear this table for the next guest service Beyond disappointed Booked 4 Alcoves based on previous experiences..this one had no ropes no privacy and was a huge waste of money,now a public area no WiFi as advertised save your money its a rip off People sat on towels everywhere,using alcoves having not booked,and smoke from the engine mixed with the fuel odour. Disinterested crew that need to finish their chat before you may ask a question. To summarise,despite reaching out to Guest services it’s all a front,nobody irks really interested how your experience really is. Read Less
1 Helpful Vote
Sail Date: July 2019
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to ... Read More
I chose Celebrity because we had sailed on the Eclipse two years ago and then Royal Caribbean’s Independence last year and felt that Celebrity was the better option. But I think they have got complacent and it seems to have extended to the bar staff who need a serious lesson in customer service. The bar service, particularly in the Sky Lounge was appalling, rarely a smile or any eye contact at all....perhaps it was being reserved for Premium package customers...! Entertainment poor by comparison with previous cruises. Theatre group had a couple of decent shows but the ‘Cabaret’ acts were poor....particularly when you consider the cost of this cruise. There was a reasonable Phil Collins tribute (although why he felt the need to keep doing the splits was somewhat bewildering) and a comedian, Jon Courtenay, was the highlight. The rest was forgettable. The last comedian had taken 36 hours to get to the boat....and spent the first 20 minutes of his act telling us all about it...he needn’t have bothered....he died on his backside. Dining was good...but let down again by lack of drinks waiters in Sea View....and just lack of availability in main dining room, particularly for ‘anytime’ diners. Big shout must go to John, our Cabin attendant, who was outstanding and also Tessa, a waitress in the main Theatre. Both could teach the bar staff a thing or two about customer service. It actually seemed that the staff in the lower paid positions actually offered the best service.....maybe when they get to Bar Staff they are encouraged to turn their smile off...! The stop offs were mostly good; we made our own arrangements for each one because of the extortionate prices of the onboard excursions. Shame they only had one ‘pool party’ which was in Barcelona because we stayed on till later. The sonly rice would have to improve considerably if I were to consider Celebrity again, particularly in view of the prices of the 2020 cruises....particularly on the new boats. Read Less
1 Helpful Vote
Sail Date: July 2019
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day ... Read More
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day Adriatic cruise out of Venice, even though it was at the peak of the insane tourist season in Europe--the deal we got was just too good to pass up! Having heard that the Celebrity Infinity is soon to be renovated and somewhat "worn", I was a bit concerned, but should not have been. The decor, carpeting, lounges and bars were inviting and well-maintained, and we found nothing to grumble about in that regard. Embarkation in Venice was seamless, allowing us to board shortly after noon, and we were greeted with glasses of prosecco in the grand foyer. Lunch was being served and we had time to orient ourselves to the ship prior to the obligatory mustering drill. Our cabin, despite having been reserved last-minute and being interior, was more than adequate: plenty of hangers, closet space, drawers, and shelving in the room and in the bathroom, though I could always used more hooks. An umbrella was provided, which turned out to be handy the first two days of the cruise, during which it rained quite a bit. Robes were provided. We never received an ice bucket in the room, but never requested one, as we had the beverage package and no need to have drinks in the room. Our cabin steward was friendly and unobtrusive and quickly realized we are late to bed, late to rise sort of folks. Having booked last-minute, we did not have a set dining time, but rather open seating: we were willing nearly every evening to sit with others and were lucky enough to meet some very lively dinner companions from Ireland, Scotland, and Britain (?no other Americans were willing to meet others at dinner?). The food was very good across the board, so we had no reason to try any of the specialty restaurants. We ate every breakfast in the Oceanview Cafe/buffet and enjoyed the omelet and waffle station. We usually returned from port days to eat a bit of something there as well, but always had dinner in the dining room. Given that we were at different tables at different times each night, it was not possible to develop any relationship with our servers, but they were all competent and friendly across the board. Nightly entertainment was good but not necessarily great: the comedian was a bit spotty, especially on his second night, the ship's dancers and singers were good and entertaining, the acrobats that appeared twice were GREAT, the musicians in the lounges were very good, and "Monananda" (a singer and guitarist couple from LA) were fantastic. They had a CD on offer one evening when out at the Mast Bar, and we felt badly that we didn't purchase one, but who carries cash around on board? Our SeaPass card was all we needed to purchase things on the ship! The fitness area was large and had plenty of machines to get a workout, but I always wish there were more FREE classes/activities rather than the for-fee ones (what about Zumba?) The locker room had 3 showers, 3 toilets, lockers, sinks, towels, and a hair dryer, but no lotion. The sauna was rarely busy but one evening it was merely tepid and not inviting. We only went on one ship's excursion as we had never been in Montenegro and didn't know what to expect. The port of Kotor was also our only tendered port and we wanted to make sure that, being on a ship's excursion, we would get back to the ship in time no matter what. Our excursion from Kotor went to Budva, on the Adriatic coast, and the only disappointing thing about the day was that, on the way back, we were brought to a "leather showroom" and had to watch models show the wares and then spent ~20minutes in the showroom being asked if we were interested in buying anything . . . NO. The ship is well laid out. The pools were a bit small for the number of passengers on the ship and the hot weather, but it was great to have the interior (covered) thallasotherapy pools to decompress some of the adults, as this was a quieter area (usually), and would be usable in inclement or cool weather as well. The Rooftop terrace was a comfy area where outdoor movies were shown and where Moananda played one night. The Constellation Lounge was the main area for music and dancing in the evening. The Rendevous Lounge was where much of the trivia was held. The Martini Bar was always hopping when we passed by. Read Less
1 Helpful Vote
Sail Date: July 2019
We had a wonderful time on this cruise, but there are some things we feel Celebrity could improve upon. We are a couple (early 50s) with a teenager. Here is our take on the experience: -The itinerary: Amazing! Rome, Naples, ... Read More
We had a wonderful time on this cruise, but there are some things we feel Celebrity could improve upon. We are a couple (early 50s) with a teenager. Here is our take on the experience: -The itinerary: Amazing! Rome, Naples, Livorno/Florence, Monaco, Cannes, Majorca and Barcelona. -The cabins: We had two connecting Infinite Veranda cabins. The cabins were light and comfortable. The connecting rooms made it possible for our teen son to have space and his own bed. He is very tall, so the trundle would not have worked. I caution families that crowding into one of these cabins can be done but would be extremely tight. The extra "bed" is a day bed with a trundle. The connecting door is in the wall between the two cabins, but if you have younger children, you would have to either have one of the adults in with them or bring something to prop open the door(s) in between the two cabins, as they shut automatically and were hard to open. -The Infinite Veranda: Not terrible, but this is not comparable to a real veranda. Also, they open electronically, so how long before they all start to malfunction? We probably wouldn't choose Edge again for this reason. -The family experience: There were tons of families on this cruise, and we were told, 600 children on board. We are a family, so that was fine, but if you are looking for a cruise without a lot of children, this is NOT it. If you are a family who prefers a quieter experience, this could be good, but you would be frustrated at times -- as we were -- with the crowds. The pool was so crowded every day that our son (a teen) didn't want to go in. We couldn't blame him. It didn't appeal to us either. It was murky from all the people crowding in, and the loud music was going all the time. Even the solarium pool was crowded at times with adults (often loud!) who couldn't get space in the regular pool. This is the type of thing we expected to avoid by choosing Celebrity. On the plus side, there were many activities for the whole family, and we enjoyed ourselves. -The ship overall: Gorgeous and trendy, but the "gated community" concept of the suites and the special retreat area makes the rest of the ship feel more crowded. We have cruised Celebrity twice in the past (Constellation and Eclipse), and we never felt we were on a crowded ship. Edge had crowds EVERYWHERE. -Dining: They really push the speciality restaurants on Edge, and we did try Eden one night. It was fine and different with the live actors, but nothing spectacular in terms of the food. Also, having four regular dining rooms means you don't have a relationship with your "regular" waiter, and the service is compromised, in our opinion. The buffet was great, but it was very crowded at peak times. -I would never complain about having the opportunity to take such an amazing vacation on a beautiful ship to see this part of the world. We feel fortunate to have done this, and we had the time of our lives. However, I wanted to provide some balanced information for those who are considering whether to choose Edge. -Bottom line: Edge was a good time and a gorgeous ship, and we are glad we went but would not be attracted to this ship in the future unless the itinerary was the draw. Read Less
1 Helpful Vote
Sail Date: July 2019
I selected this cruise for my annual summer vacation with my two grandchildren (both 6 years old). My grandson has Autism and I was searching for a vacation that would be appropriate for us all. I read that Celebrity Cruise had a Autism ... Read More
I selected this cruise for my annual summer vacation with my two grandchildren (both 6 years old). My grandson has Autism and I was searching for a vacation that would be appropriate for us all. I read that Celebrity Cruise had a Autism friendly program. I was excited to find out the details, so I contacted Celebrity direct and got the details. I was impressed that they were including a much ignored traveler and I booked the cruise the same day. I paid for two cabins and my grandchild were billed at the same rate as an adult. I won’t go into everything that was so “not” friendly about this cruise. But it started at boarding. It continued through the Muster drill and meal times were pathetic. Not only is this ship not Autism friendly. It really isn’t kid friendly. I went to guest relations to try to find a solution to standing in line for 30 minutes or more to feed two hungry six year olds. I was told that I could take my meals back to my stateroom. That wasn’t exactly true. The specialty restaurants will not accommodate you in any way. You have to eat the meal in the restaurant (with the exception of Sushi on Five).So we ended up eating in the buffet or room service for all 7 Days. We were able to order non- hot food from Sushi on Five ( most of their food was hot!) I refused to eat in a fancy restaurant and my grandchildren’s only options were hot dogs, pizza and an occasional hamburger. So we all ate the same foods. This was their vacation and it should have been special for them. We attempt to use their kids club. And after questioning the staff I learned that they have a “general” knowledge of Autism. The staff member complained that the parents with children afflicted Autism expected their children to have one on one supervision. That certainly wasn’t the case for me. I was looking for a safe place that the children could interact with their fellow shipmates. Not feeling comfortable with the staffs lack of training, we passed on that amenity. So to sum it up, I spent over $8,000 to eat hamburgers, pizza and hot dogs mainly in my cabin. But the highlight was the Alaskan scenery. I can best sum up this vacation as upscale camping. Nothing luxurious or special. I wouldn’t have been disappointed had they not misled me about their Autism program. There was no Autism program. This is pure marketing. Read Less
2 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate our 20th wedding anniversary. We thought we would enjoy it because we had taken an Alaskan cruise 17 years ago on Princess - it was a wonderful experience. The ports/locations were almost the same as our ... Read More
We chose this cruise to celebrate our 20th wedding anniversary. We thought we would enjoy it because we had taken an Alaskan cruise 17 years ago on Princess - it was a wonderful experience. The ports/locations were almost the same as our previous cruise so we were confident that we would enjoy that part of the cruise. So our only "unknowns" had to do with sailing with Celebrity to Alaska. This was our 8th cruise and our second on Celebrity. Our first cruise on Celebrity was 20 years ago on a much smaller ship - The Galaxy. The ship is old and showing its age in some areas. The carpet, furnishings, and furniture needs to be upgraded and replaced. The worst are the seats in the Solstice theater. They are so worn that they are uncomfortable- especially those closest to the stage. It is my understanding that Solstice is scheduled for an refurbishment soon. It is time. Cabin: We had the Deluxe Veranda. Plenty of storage and space for the two of us. We were impressed with the size of the bathroom- it is the largest bathroom we have ever had in a ship cabin (even larger than on Disney). The veranda was large with two chairs and a table. We had breakfast (room service) on our veranda most mornings. Our only complaint is the lack of electrical outlets and no USB ports. I'm sure that will be addressed in a refurb. Dining: Let me first be clear - we are not picky eaters or food snobs. We have always used the MDR and buffets for cruises and most of the time have been happy and often impressed. We usually do not use the specialty restaurants because of the quality of the free options. However, we were gifted 3 visits to specialty restaurants on this cruise, so we ate at Murano twice and Silk Harvest once. Murano is superb! Silk Harvest was good but not any better than the MDR. We did not eat at Tuscan, so I cannot review it. MDR was excellent. Now for the buffet - IT WAS AWEFUL! The food was pretty good, but the design leads to such chaos I couldn't stand to eat there. We ate at the buffet three times, and all three experiences were terrible due to having to hunt for a table, stand in numerous lines, and then navigate through the crowds to locate foods. We quickly came to the conclusion that we would have room service for breakfast (on our veranda) and do lunch somewhere other than the buffet. Entertainment and Activities: Celebrity needs to let the singers and dancers go- they were mediocre at best. I've seen better at highschool talent shows. The best entertainment were the guest entertainers. The comedian and magician were excellent. Service: AMAZING! Everyone from our room attendant (Charley) to our waiter (Dipo) were wonderful and attentive. Embarkation and Debarkation: Easy and efficient! I had read on these reviews that it was a nightmare and embarkation could take as long as an hour. We arrived at the pier and 15 minutes later we were sitting on the deck having our first cocktail! No joke - 15 minutes! Debarkation was just as easy and smooth. And now..... the reason we are now Celebrity Loyal - We purchase our flights through Celebrity. It was easy and the cost was the same as us doing it on our own. I thought it was the best way to ensure we wouldn't be bumped off a flight and would be rebooked quickly if our flights were cancelled on our way to the start the cruise (a fear I have always had). I really didn't think it would be an advantage for our flights home - BOY, WAS I WRONG! We arrived in Seattle and debarked around 7:30 AM (self-assist walk off). Our flight was scheduled to leave Seattle that night at 10:00 PM so we scheduled a private day tour to Mt. Rainer. At 4:45 PM I got a text from American Airlines that our flight had been cancelled and we were rebooked for a flight on Sunday morning - that was 48 hours later! At that point I called the Celebrity to see if they could help me - WOW! They were awesome! I talked to a man named Aaron. He thought is was ridiculous that we had been rebooked for a flight leaving two days later. His words were "that is unacceptable, I am going to see how to change that". Aaron was then able to book us on a flight for the next morning on Delta. Next, he made a reservation for us at an excellent hotel near the airport and told me to be sure to keep any receipts for taxi/transportation to the airport so he could reimburse us for that expense. I WAS BLOWN AWAY! Aaron (Celebrity) took care of everything in about 30 minutes over the phone! Given that we were still on our tour of Mt. Rainier, we were able to finish our tour, our driver simply dropped us at our hotel, we had an easy check in, were given 2 coupons for the hotel breakfast, and spent the evening relaxing! We didn't have to spend hours on the phone arguing with the airline or stand in line at the airport hoping for a voucher for a hotel stay. With that experience, we became Celebrity Loyal! We are already looking at Celebrity itenararies for 2020. Read Less
2 Helpful Votes
Sail Date: July 2019
After reading reviews of all the lines serving Alaska, I chose Celebrity because I thought it would offer great service and dining, along with enough activities to keep my 10 year old grandson engaged. I also did not want a megaship ... Read More
After reading reviews of all the lines serving Alaska, I chose Celebrity because I thought it would offer great service and dining, along with enough activities to keep my 10 year old grandson engaged. I also did not want a megaship offering too many on-board activities as I wanted him to be interested in the excursions of the port cities and not want to stay on board. I also wanted to fly in/out of Seattle and wanted four ports. Embarkation and disembarkation were both smooth. Crew members were helpful. We booked Concierge class. It would have been helpful to receive a list of perks. We did not have robes or binoculars in the room when we arrived although our wonderful steward brought them to us when asked. We also had a welcome lunch on embarkation, a concierge dedicated to just this class and a couple of special events we were invited to. When we booked, our fare was not much different than a regular balcony room but I'm not sure how much this class was actually worth. My grandson enjoyed the Fun Factory. There were many children on board as this was summer and Alaska. He particularly liked being able to check in and out on his own. He made friends to pal around with and there were many activities that engaged the tweeners. The entertainment was great. We went to both musicals as well as the magician and comedian. The only one lacking was the impressionist. We also attended talks by the naturalist and historian that were quite interesting. We also enjoyed the live music which was in many locations on the ship. As for activities, we participated in many of the nightly games. My husband loved the gym and yoga classes. I did daily line dancing and meditation. We also took a swing dance class. We did excursions in all ports. The Skagway mushers' camp was a real highlight. We also enjoyed the White Pass train, the Wildlife Safari and Beach Bonfire, and the Lumberjack Show. We were a bit disappointed with the Mendenhall Glacier and Salmon Bake as you only see the glacier at a distance. In retrospect I wish we had explored Victoria on our own. The O Canada bus tour wasn't that great and was pricey for what it was. All these tours were booked on the website or on the ship. Note that the prices increase the closer to embarkation date. We did the Mt. Roberts Tram on our own. We usually had room service breakfast as the buffet gets quite crowded. We ate at both the buffet and main dining room for dinners, preferring the main dining room. Both venues offered a lot of choices. We had one meal in the Tuscan Grille that was excellent. My grandson loved the trip and did not want to come home. We all wished we had more days. I am already planning another trip. Interesting note--Capt. Tasos announced on our last day that it was his last day on the Solstice and that he would be moving to the Equinox. He is a captain who gets involved with the passengers, playing sports and games, and making the rounds. He has a great sense of humor and added to the enjoyment of this cruise. If this cruise is representative of Celebrity I cannot recommend it enough! Read Less
3 Helpful Votes
Sail Date: July 2019
We sailed as a family with two girls aged 12 and 14. Previously we have sailed with Royal Caribbean, Celebrity, Holland America and Princess. This was one of our top three cruises and the food and service in the main dining room was the ... Read More
We sailed as a family with two girls aged 12 and 14. Previously we have sailed with Royal Caribbean, Celebrity, Holland America and Princess. This was one of our top three cruises and the food and service in the main dining room was the best we have received on any cruise. The food was consistently very good every day except on the last day when the medium rare steak I requested was served well done. However, these things happen and the steak was immediately replaced by our excellent waiter Aryana - he went above and beyond to provide truly excellent service every day without fail. The ship and facilities were excellent and well kept despite the age of the vessel. I have sailed on much newer ships but there was enough to keep the whole family occupied. We enjoyed the evening shows, quizzes, dance lessons, pool facilities, etc. and the kids particularly liked the silent discos (very fun) and watching evening movies from the top deck on the big screen. The itinerary was very port intensive with only one sea day so unless you are looking for the ship to be a floating resort with climbing walls, water slides, multiple restaurants, etc., you should be able to find plenty to do. The ports of call were all very enjoyable - Rome, Sicily (Taormina), Malta (Valletta), Kefalonia, Dubrovnik, Slovenia (Koper) and Venice. In Koper, we took a local bus to Piran, which was lovely. I would highly recommend Celebrity Infinity and my family would happily sail on this ship again. Read Less
3 Helpful Votes
Sail Date: July 2019
Chose cruise as Celebrity cruises were recommended by other guests on other cruise company ships. Had 2 x S1 suites for 5 people. These are small compared to suites on other ships such as MSC yacht club, NCL Haven, Queens grill Cunard or ... Read More
Chose cruise as Celebrity cruises were recommended by other guests on other cruise company ships. Had 2 x S1 suites for 5 people. These are small compared to suites on other ships such as MSC yacht club, NCL Haven, Queens grill Cunard or Grand suite on RCL. Very poor value for money! Luminae restaurant closes really early for breakfast. It is barely open for lunch and has a very limited food choice, with little flexibility from evening menu. Ate at Blu a couple of times because of this which is poor! Tried le petit chef, got animation wrong way around which ruined an expensive experience. Room service menu poor and butler service very poor. Should offer MDR menu to suites as room service in evening! Butler At times did not answer phone at all and take an hour to deliver anything to your room, for ours and the other room! Food in MDR had more choice but was served luke warm and service not very good. Acrobatic shows good but not enough variety in entertainment. Retreat deck good, but lacked atmosphere at times. Internet connection was not very good at times. Overall not good value for money and would not sail celebrity edge again. Prefer NCL Haven for better service, larger rooms, better suite restaurant and food choice. Read Less
2 Helpful Votes
Sail Date: July 2019
Overall perspective: We had a phenomenal time. I would do it again in a heartbeat. Our critiques are real, but ultimately we really enjoyed ourselves. Ship Condition: If you look hard, you can tell the Millie is not a new ship. ... Read More
Overall perspective: We had a phenomenal time. I would do it again in a heartbeat. Our critiques are real, but ultimately we really enjoyed ourselves. Ship Condition: If you look hard, you can tell the Millie is not a new ship. There are some layouts that clearly would not be picked if you were building a new ship (Qsine blocking a stairway, sushi on 5 in the middle of a wine bar). In other places there is a lot of paint trying to cover corrosion. I would not, however, describe her as worn or tired. She is in good shape and I think the revolution likely helped substantially. We liked the “old look,” but we like the “new look” too. The new colors are much brighter and it did not feel like ikea to me. Stateroom perspectives: We stayed in CS 8106. Overall, we were very pleased with the room. It looks nice in person and met our needs for the cruise. There were, however, “Kelly Hoppen” functionality issues in both our room, my parents room, and the retreat areas. On the balcony, there were only two seats, a table, and a couple of monolithic footrests. There was easily room for a third chair, but that request was too much for my stateroom attendant (who was otherwise very good). Having the aft balcony of the pair was nice and we spent substantial time out there. No USB outlets were available in our room that I could find. The only bedside plugs were stolen by bedside lamps. Limited plug availability in the rest of the room. As previously stated on the boards, the couch faces the TV instead of the great windows. I “accidentally” rotated it 90 degrees the first morning while everyone was asleep. Based on the carpet color and cleanliness underneath, I would guess I was the first one to do this in 8106 on Millie since revolution. This blocked one of the many underused cabinets, but was otherwise great. Staff didn’t say a word about it but very quickly vacuumed. My parents stayed in SS 8117. They had the now infamous chair that doesn’t slide under the desk. There were some orange highlights they did not enjoy, but it was not offensive to myself or my wife. The blue highlights in our CS were nicer. The couch on their balcony was nice, but there is a pole that is not ideal. We needed that stateroom to support our configuration, but I would not pick it if I had more flexibility. My kids were in 8119. There were more plugs and USB outlets in their room than in my room and my parents room combined. The stateroom attendant for 8117 and 8119 was Jay. He was great. At some point my 9 year old was about to get lost on the ship and Jay rescued him. I will try to find some pictures, but there have been previous photos on the boards of both 8117 and 8106. In general, Kelly Hoppen furniture is poorly thought out from a practicality perspective. Thankfully there are hundreds of throw pillows available and they work quite nicely at making oddly shaped chairs more comfortable. Dining: Most nights we ate at Luminae and loved it. Rolando was our server and he was phenomenal. Menu was varied and we were able to find something enjoyable with each experience. Even when we had the full party of 6, we did not have to wait for a table. At the strong suggestion of the maitre’d Bochi, we did try to aim before or after the big rush of 6:30 or 7. We definitely noticed improved service when it was less busy, but we weren’t terribly dissatisfied at any point. Wine by the glass with the premium drink plan is just awkward. If you want to get better than the equivalent of $10 a bottle stuff (retail price), it gets frustrating. The “sommelier” was nice but seemed to struggle with getting me things in the $12 to 20 dollar a glass range. One night I ended up getting a bottle because I was annoyed by his selections. He also seemed a little too revenue-driven. For example, the Caymus others have gotten for $55 a bottle when on the drink plan, he offered to me for $90. We also ate at sushi on 5. I have no strongly positive or negative perspectives on the experience. I would probably do it again if the cruise was long enough, but I found myself questioning the value. We worked our butler, Nelson, to the bone with room service breakfast. They weren’t perfect-a couple of times a side dish got forgotten. The one time it was “important,” Nelson noticed on his own and got it fixed. To their credit, I made it hard. Every order form had special requests. My wife likes a latte- handwritten in every day. A bowl of berries for the kids handwritten in every day... Bagel with smoked salmon and cream cheese handwritten in one day... to their credit, they did it right with capers and red onions. Room service breakfast is never going to be as good as fresh in the restaurant, but when you have a wife and kids that sleep like mine, it really made our vacation much less stressful and I am thankful for it. The OVC/buffet food was quite good for a buffet. It was not fancy like Luminae, but there were plenty of options and the international options were nice. I was pleasantly surprised with the food. Conversely, the service was inconsistent. For bar service, they should just set up convenient bar stations and let us go get our own drinks. Trying to do it with inadequate staff is a recipe for frustration. More than once, I just went to the closest bar to get my own drink. Similarly, at one point my daughter spilled pasta all over the place. No one noticed or helped even after we notified them. Thankfully there was no sauce on it... Lastly, the ice cream station got overwhelmed and the scooper desperately needed backup. Conversely, the food stations were kept fully stocked and the staff that was available were almost entirely competent and kind. None of the the issues caused me to have a bad vacation! Suite life: We used both the retreat lounge and sun deck fairly extensively. We liked the personalized service. Mary, the lead bartender in the retreat lounge, was of particular note. She was smart, attentive, and good at mixing drinks and interacting with my kids. The sun deck is nice, but not world class yet. It seemed a little underutilized with the notable exception of the Hubbard glacier day. The staff there was nice, but it was a lot slower to get drinks or food. At times we would visit and there didn’t seem to be anyone there who did bar service, just someone who cleaned things up. A short drink menu of things they can turn around quickly with their local limited bar would help them and their customers. At one point my wife ordered a cosmo and that just about blew their minds. While a gin and tonic might come out fast, other drinks could easily take 10 minutes. Whirlpool temperature should be 5-10 degrees warmer too. On the Hubbard glacier day, it would have been a no brainer to have mimosas and bloody Mary’s circulating, but alas it was not to be. They did circulate warm pea soup and beef consommé or broth or something. Shore side concierge was very kind, but useless to me. I asked for the mini bar to be cleaned out and no kiwi, walnuts, or pecans to enter the room because of my daughters allergies. That was a fail on both counts (kiwi on fruit plate for room service). My children, being young, were able to partake in all the suite things gratis. Ports: Embarkation was awkward. Vancouver makes you do a lot of walking. Some of it seemed quite unnecessary. We had all pre-taken pictures, but the person insisted on retaking several of them. Security was very annoyed by my retake which was apparently quite bad. I found that humorous. I saw the “special delivery,” drop off for RS and PS, but there was no escorting aboard and the lines were equally short for everyone. Not that we really needed one. Instead I escorted my family to the retreat and to Luminae soon after. I got to visit the naughty room! The staff onboard was quite amused that it was called the naughty room. For some reason I had decided to lug along my kids white noise machine (marpac). It is literally a fan in a box, but that was baffling to the security guys. I tried them to get an electrician involved, but it wasn’t going anywhere and I had important drinking to do. We have apps on our devices that can be used in these situations! All of the main ports were suffering from the cruise ship profit-making apparatus. Ketchikan, Juneau, and Skagway all were overwhelmed with diamond stores and other tripe like that. Not sure why people buy diamonds on vacation from chain stores. Thankfully, Mother Nature was not far away. We found it very easy to get out and enjoy through many short hikes and excursions. In Ketchikan we took the Bering sea crab tour. Officially it was “on our own,” although the official celebrity tour cost more... they sat right next to us. If you booked through Celebrity, you got a sticker too! After lunch at Annabelle’s (an old brothel), we hiked the rain bird trail. Taxi up to the college parking lot and walk back to the ship. The last mile or so is on city streets, but downhill. You can have cab pick you up if desired. Internet describes it as “easy,” but be aware that rating is by people who hike a lot. With younger kids I would say it was intermediate. Icy Strait Point is unique. It is commercialized by the tribe, but only by local businesses. It is hokey, but in a nice way. We took a private tour through Hoonah Whale Tours that was phenomenal. An orca actually swam under our boat (boat was off & orca turned and swam towards us). It turned out the boat captain’s mom owned a shop in ISP. I would definitely take a private tour over those big boat tours if you can. That area in Alaska definitely seems to be better than Juneau or Skagway for whale watching. The nature trail on the property is very, very short and pretty short on nature too. Be aware they are building additional new docks. It appears ISP will be over-run next year. In Juneau we did the ship’s gold panning tour. It was cute, the guide was nice, and our 9 year old was happy. Amazingly, you actually can get flakes of gold out of the stream even today. We also did the Mt Roberts tram and hiked around on our own. Then we took a lyft to the hatchery, which is also good for kids and people who like salmon. Plan ahead- it is much less interesting when the fish aren’t running. Skagway we did the train ride and lunch at the brewery. The weather was rainier there for us, likely impacting my impression of the place. I had already done the helicopter tour thing, but if you haven’t, Seward is a good place to do it. Hubbard glacier was jaw-dropping. If you can cruise with an afternoon time slot (I think the southbound tours), your odds for better weather are improved, but we did fine. I certainly didn’t cruise away thinking “gosh I wish we had gone to glacier bay.” Seward disembarkation was easy from the boat perspective. The small bus transfer up to anchorage was a little awkward, but that was mainly my fellow cruisers’ fault. I will neither condemn nor praise the vendor. Afterwards, the guys went fishing for several days in Elfin Cove at Elfin Cove Resorts. It was a ton of fun, but their guides don’t have very much experience right now. I will refrain from doing a full review on cruisecritic. Travel: We had one of those cautionary tales about booking margin into your calendar. We had about 22 hours of margin to sail away in our planned schedule. Our first flight (Pittsburgh to Toronto) on Air Canada was cancelled due to a mechanical issue with the plane (a CRJ-200, well known in aviation circles for reliability issues). After much waiting on hold and standing in line, they were going to be unable to re-book us on any practical schedule that would assure us we would make the cruise. In a reminder of the value of flexibility, we saw how many flights happened between Toronto and Vancouver and rented a car on our own and drove to Toronto. Air Canada was then able to rebook us on a later flight the same day. We ended up about 8-10 hours late into Vancouver. Air Canada refunded the price of the Pittsburgh to Toronto leg after I submitted a request, but nothing beyond that. Read Less
3 Helpful Votes
Sail Date: July 2019
We can only travel easily during July due to our fifteen year old son's school and athletic schedule. The Caribbean holds no allure for us during the heat of the summer, we've done Alaska, and the Pacific is so far from the East ... Read More
We can only travel easily during July due to our fifteen year old son's school and athletic schedule. The Caribbean holds no allure for us during the heat of the summer, we've done Alaska, and the Pacific is so far from the East Coast of the US, therefore Europe is our preferred destination. This itinerary/ship seemed to be the best value that Celebrity had to offer for July in Europe, so after several other preliminary bookings on the Edge for this year, we settled on it in December 2018. We did 3 days in Barcelona prior to the cruise by booking a Celebrity City Stay Package. Hotel was nice and in a great location but the per person price was a little outrageous for a triple occupancy room. My son slept on a sofa bed that was left out the entire stay, leaving us little to no room to walk in the room. If I had been given the option of paying a single supplement, I would have, but alas Celebrity ignored my repeated inquiries prior to the cruise. I also am quite put out that having been notified we would NOT be visiting Sagrada Familia on our included city tour, I booked/pre-paid to visit on our own free time, then the tour guide took us there the final evening (as was stated in the original itinerary). Needless to say, I will NOT book a Celebrity City Stay package again (and indeed there were only 9 of us on this sailing who did) but will make our own arrangements. Boarding the ship was great--we were in a Royal Suite again (we have done the same on the Summit twice before) and the Constellation was so much like the Summit it was like coming home. I am actually glad that the Constellation had not been "revolutionized" yet. Everything on the ship was well-maintained. I don't need everything to be brand-spanking new and trendy to feel comfortable. The crew was STELLAR, as always. We love Luminae (our son only does dinner there--he prefers the buffet if he eats breakfast at all) and we were so happy to see familiar faces from our previous Summit cruises (Siraz, the sommelier and Armando who had been in Blu for our Southern Caribbean cruise). Being able to mix and match from the main dining room menu was also a big plus. Even though we had specialty dining included, we only ate in Tuscan Grill one night (meh...especially with Italian ports on the itinerary) and Sushi on Five for At Sea day lunch (yum). We have done Qsine before and it's not our favorite. We did miss Murano (was Ocean Liners on Constellation). I did get gelato at Cafe Al Bacio 3 or 4 afternoons, though. Got a pedicure on embarkation day (much needed but overpriced and the upsell pitch is unavoidable) and my son used the Gym equipment, hung with other teens at the pool but otherwise we did not frequent the spa/pool deck at all (except some late lunches at the Grill after excursions). Since we did an excursion every day in port and had only one sea day, did not get to maximize use of the ship's facilities. We were so tired most nights, we went back to the room after dinner (usually seated at 6:30 pm) and were lucky to be awake past 10 pm! Our son, of course, is a night owl and rarely came back to the room before 2 am. There were many teens on the cruise and he was well entertained--we even left him behind on the ship for 2 out of the 3 Dalmatian Coast ports since he was tired of shore excursions (said it was like being on a school field trip--too much history). I heard no reports of bad behavior from other cruisers and the ship's safety officer assured me they allow "teens to be teens" under watchful eyes. Our room steward and butler were accommodating and allowed him to sleep in the bedroom all morning while they attended to the rest of the suite. My husband and I only made it to one show in the theater (the last 30 minutes of the "Rock" show). We heard several of the shows were quite good. Our son went to the "Magic of Soul" hoping it was a magician or comedian (which we missed having on this sailing as well) and said he enjoyed the show anyway. We did go to the Rendezvous Lounge--the performers there were good (we could often hear them in Luminae, competing with the piped in music, which was distracting at meal time--wish they had closed the doors or turned off the piped in music) but not compelling listening. As always, there was those 1 or 2 couples who were putting their dance lessons to good use. We stayed for one of the Trivia games (Are you smarter than a Ship's Officer) which was entertaining enough to keep us awake. They seemed to be having a rash of illness among the performers during our sailing--several did not perform when expected. We went to our Cruise Critic meet and greet (nice to chat with others), Senior Officers Cocktail Reception in Micheal's on the second formal night (obligatory photo with Captain provided to us for "free") and couple evenings in Cellar Masters where we enjoyed a solo guitarist who interacted with us like we were the only ones listening (and we might have been) and also met a couple from the UK (Edinburgh)who surprisingly knew as much about the NFL as we did! We did Celebrity excursions for 4 ports (French Riviera x 2, Montenegro, Croatia), Rome In Limo private excursions for 3 (Florence/Pisa, Rome, Positano/Sorrento/Pompeii) and a Roll Call arranged Excursion (Slovenia-Lake Bled)with 14 others. I will review them separately but I will say that the only disappointing one was the Beach Day in Croatia--which Celebrity gave all participants a 50% refund after many complained upon return to the ship. I learned that, especially during the heat of the summer, 3 days pre-cruise and 5 port days in a row is exhausting to say the least. We'll either opt to stay on board in some ports or find an itinerary with more sea days scattered throughout for future cruises. Just hard to travel that far and not get off the ship! Unfortunately, it was raining in Venice the day we disembarked, which just added to the chaos in the terminal. Even though they have the Micheal's Club concierge escort you off the ship and have your bags in a separate location available whenever you want to leave, I saw no advantage for Suite guests. We had to line up with the masses to walk through customs (who did some random checks but were mostly just a bottleneck). Our intent was to take the People Mover to Piazzale Roma where our post-cruise hotel was, but ended up taking a Taxi for 40 Euro since we didn't feel like wandering around in the rain and he was right there at the exit and willing to take us (he was the second one we asked). We still had to haul our luggage over one bridge (3 sets of steps) but that's what 15 year old boys are good for, LOL. Checking into the hotel (Hotel Olympia) was crazy--lots of guests from our sailing checking in at the same time while folks on the next sailing were checking out and the rooms had to be cleaned). The lobby was wall to wall people and luggage--the bellman had to kick us out into the rain because there was no room to move. We explored and came back, drenched, after 2 pm when the rooms were ready as promised. It was actually a welcome change from the intense sun and heat we had every other day of the trip. Overall, we enjoyed our entire vacation, and came home exhausted but happy. The best part was meeting fellow cruisers (on land and at sea) from other parts of the US, Canada, Australia, UK, and South America. As always, Celebrity delivers a quality product and fully met our expectations. When something fell short, they fixed it in most cases, with the exception of the Celebrity City Stay Package (lesson learned). We put all of our travel nest egg in one proverbial basket for this trip and have no regrets--we feel we got what we paid for. I would not recommend Celebrity to a budget-minded traveler or someone who needs lots of excitement/over the top activities, but it suits our family's needs like a glove and is squarely in our comfort zone. Read Less
1 Helpful Vote
Sail Date: July 2019
After reading a fair few negative reviews I was rather worried about our trip. I had no need to be! The ship was beautiful, all areas were spotlessley clean and regularly kept that way. It had been reported that some public areas were in ... Read More
After reading a fair few negative reviews I was rather worried about our trip. I had no need to be! The ship was beautiful, all areas were spotlessley clean and regularly kept that way. It had been reported that some public areas were in need of repair and showed wear and tear, we didn't see any area that wasn't wonderfully tended too. Our cabin, 6000 was surprisingly spacious and kept cleaned by our stateroom attendant Henry who was fantastic. The food was excellent in all restaurants. The bars were lovely and relaxing and the shows in the theatre of Broadway standard. Our 11 year old son was happy to spend time with his pals on the sports deck playing football and basketball. The itinary was great and we saw some lovely places. The crew treat you like royalty and all in all we had a wonderful time. I would not hesitate sailing with Celebrity again. The outdoor cinema on the rooftop terrace was a fabulous treat. Lots of lovely memories made. Read Less
1 Helpful Vote
Sail Date: July 2019
We chose this cruise to accommodate a friend who taught school. Everybody had a good time. The biggest problem was in the Cosmopolitan Restaurant as some of the items were overcooked. We ended up having most of our lunches and dinners in ... Read More
We chose this cruise to accommodate a friend who taught school. Everybody had a good time. The biggest problem was in the Cosmopolitan Restaurant as some of the items were overcooked. We ended up having most of our lunches and dinners in the Ocean View Cafe and it was quite good. One has to be very careful walking on that deck. Regarding the time spent ashore, the walk from the gangway to the meeting place was quite long. Since I'm now using a cane, it was difficult to get around St. George and the Royal Naval Dockyard. I recommend an informal restaurant there that served excellent pizza. Several nights we attended the theater shows (mostly musical revues) and they were excellent. I especially liked the group Uptown. I also enjoyed participating in the trivia contests. Our last night on board we had dinner in the Tuscan Grille. Their selection was fantastic. Also, since we had a tad left in the shipboard account we distributed it as tips. Our friend found several nice purchases at the shops in the dockyard and St George. Embarkation was OK and disembarkation went much better after the first 3 groups left the ship. Read Less
2 Helpful Votes
Sail Date: July 2019
Our kids booked us on this cruise, along with ours son, two daughters and their spouses. There were also 6 grandchildren. Though the whole cruise was wonderful the dining experience in the Cosmopolitan on the 5th deck was what we looked ... Read More
Our kids booked us on this cruise, along with ours son, two daughters and their spouses. There were also 6 grandchildren. Though the whole cruise was wonderful the dining experience in the Cosmopolitan on the 5th deck was what we looked forward to. The person in charge of our table was Ansa and she made the whole dining experience delightful. She remembered all of our names, paid special attention to the two youngest children and was a delight to be around. Everyone who worked with her were absolutely beyond enjoyable. The food was excellent and the choice was varied and plentiful. I loved the fact that the plates were not stuffed but were a good amount for a meal. The variation was fun and there was always something for everyone. Loved the views from the windows and the service was great. Embarkation and disembarkation was very easy, especially for someone in a wheelchair. Our cabin was hugh and I loved Charlie, our cabin attendant. He was very quick to straighten our room and we hardly ever saw him. But he did an excellent job. Port of call was wonderful and loved the shore excursions. Glass bottom boat trip was great. The only drawback to me was the way the cafe or buffet was set up. You had to do a lot of walking to get the food that you liked for lunch or breakfast. Just wish it had not been spread out so much but the food was great. Read Less
11 Helpful Votes
Sail Date: July 2019
We were looking for a relaxing vacation and a cruise out of Florida seemed like a good choice. We live east of Orlando and could drive down the day before, stay in Ft Lauderdale and have a nice dinner that night. Our stay at the Hotel ... Read More
We were looking for a relaxing vacation and a cruise out of Florida seemed like a good choice. We live east of Orlando and could drive down the day before, stay in Ft Lauderdale and have a nice dinner that night. Our stay at the Hotel Morrison in Dania Beach was great; not too expensive, good location, and a well maintained and clean hotel (highly recommend if you need to stay in the area). Dinner at Kelly's Landing, a nice relaxing seafood restaurant in Ft Lauderdale was very good too; a great start to our cruise vacation. Embarkation went very well. We moved through the process with relative ease. Being Concierge class sped up the process. We were able to get our cabin right away, dropped off our carry-on luggage, and proceeded to the Concierge luncheon in the MDR. This allowed us to avoid the craziness that often occurs in the buffet when people scramble for tables and camp out until their cabins are available. As mentioned in other reviews, the menu for the Concierge luncheon is very limited; Celebrity could do a better job here. The nice thing was comfortable seating in a relaxing environment. My wife and I were travelling with my brother and his wife; we've been on over 20 cruises and they have cruised well over 30 times. This was my 2nd time on Celebrity Equinox; I'm not a big fan of the layout of Celebrity ships. I prefer the open areas on newer, larger ships and feel the Equinox is too compartmentalized; it's like walking through mazes. The ship was just reconditioned and was in beautiful shape. It's just not my style ship. It was difficult to find a quiet place on the ship to read. During the day, it was too hot on our balcony, so I went to the library. It was extremely noisy, so I went exploring. The best spot I found was the Sky Lounge on deck 14 at the front of the ship; large and at times not being used for other activities. The Dining on the Equinox had highs and lows. Breakfast on most mornings was in the MDR; the oatmeal was wonderful. French toast and a side of bacon was usually my preference and was always prepared just right. The service in the MDR each morning was great. We ate two mornings in the buffet and the egg and omelet station was very good. My wife didn't care for her scrambled eggs from the buffet, usually cold and not consistent between runny and well done. We ate lunch in the buffet each day. The selections for lunch seemed to be mostly the same from day to day. They had an international section that I don't think ever changed. There was a sandwich area that was always chicken salad, tuna salad, and egg salad. The variety in the American type food area was usually "chicken this and chicken that" with one or two pork or beef items thrown in. The greatest variety was in the dessert section where each day there appeared to be new choices, We weren't impressed with the buffet. The MDR menu was fairly limited, some nights good, some not so good. You could always order either salmon, broiled chicken, or steak from the standard side of the menu. Portions were the right size, not too much or too little, and we did get a second lobster tail on lobster night. We tried only one specialty restaurant, the Tuscan Grille, on our second night which was also our 51st anniversary. My wife order a filet and I a rib eye; both were ordered as medium cooked (pink in the middle); both arrived raw. They took them back for additional time on the grille; my wife's steak came back medium well and mine was well done (tough and tasteless). We expressed our dissatisfaction to our waiter, but even after the head waiter came over,nothing was done; needless to say, we weren't pleased with our $45 dinners. The Entertainment in the Theater for the most part was excellent. The comedians were funny; the guest singer gave a very good individual show, and the December 63 (4 Seasons songs) singing group was very good and entertaining. I wasn't impressed by the ship's singers and dancers, though their acrobats were good. They put on two shows; one a little bit better than the first. Activities on ship were limited unless your activity was drinking; there were plenty of lounges and plenty of guests enjoying their drink plans. The singing groups that performed in the atrium each evening were very good and played a nice range of music. Most ships offer a variety of Game Shows for passenger participation; Celebrity offered one on most days, sometimes two. Their big problem was the location for such game shows. They held them in what was little more than a hallway on deck 4, with seating for about a dozen people. Most ships hold them in the Theater and Atrium where seating is readily available and all interested passengers can attend. This was a big disappointment on Equinox. The Service on Equinox was first rate. Our cabin steward, I Made (pronounced "E Mah Day"), was fantastic. He was pleasant and accomodating at all times. Our cabin was always made up and every request was quickly taken care of. We couldn't have asked for a better cabin attendant. Out wait staff in the MDR was equally as good; Fabian, Edward, Denis, and Olivera were wonderful. They quickly learned what we liked and most times had items to us before we even requested them. I can't say enough about their service; definitely 5 star. We didn't take any excursions as all of us have been to these ports several times before. Most days we walked through the port shops and did some shopping. Overall, the cruise was relaxing and we enjoyed ourselves. I prefer the new, large ships and all they offer. We're scheduled for MSC Meraviglia in October from NYC to NE/Canada and Symphony of the Seas in February for Eastern Caribbean; those ships are more to my liking. Read Less
1 Helpful Vote
Sail Date: July 2019
This was our 3rd time on the Equinox in the last 5 years, and we still love her (enough to book #4 for 7/3/20)....but......things were/are definitely different than before. We were on the 7/13-7/20 Western Caribbean jaunt with a total ... Read More
This was our 3rd time on the Equinox in the last 5 years, and we still love her (enough to book #4 for 7/3/20)....but......things were/are definitely different than before. We were on the 7/13-7/20 Western Caribbean jaunt with a total group of 9 people. Hopefully my review will focus on the opinions on my wife and myself. We both are in our early fifties, and overall, this was our 7th cruise. Port of Ft. Lauderdale: Pier 25 is spectacular!!! Easily accessible and well laid out. Being in the concierge level, we took an escalator upstairs, and were quickly checked in. We LOVE the new process of being able to immediately go to your cabin and drop off your carry-ons and pick up your room keys. We did that and headed straight to 1 of our favorite spots, the Oceanview bar...(sad that they took the couches out). Our party headed to the MDR for the concierge lunch which they enjoyed. (I attended a marketing Q&A in the iLounge). No issues with the muster drill, and sailaway was it's usual awesome time as we once again gathered at the OVB for the view!! Dinner in the MDR - Day 1: We had all agreed that we'd have dinner a couple of times together, and the 1st night was 1 selected. The service that night was.....meh. I think, the last time we sailed on the Equinox, our server Carlton spoiled us. What was even more disappointing was the fact that we returned to our cabin at around 9pm, to see our room turned down, and a certificate for 35% off at Murano.......for that night only!!! WHAT?!?! So our cabin steward didn't really get off on the right foot with us. Day 2- Key West: We've been to Key West a few times, so we decided nothing too exciting...just a walk down Duval, head towards the buoy and a photo, then head back to the ship. We stopped at Angelina's Pizzeria on a recommendation and it was definitely warranted!! Legit slices!! After that, we did stop at Kermit's Key Lime Pie and was completely surprised as to how amazing their selections were. The wife got a slice of pie, while I opted for the chocolate frozen slice on a stick......(I wish I would've gotten 2 - but THOSE darn calories!!). We grabbed an assortment of the key lime cookies to go!! That evening, the Mrs. attended the first of what wound up being her 2 Hot Glass Class.. She LOVED them, and would highly suggest!! Day 3 - Sea Day: Sea Days mean Evening Chic for dinner. We attended the 'Costa Maya, Cozumel and Cayman Port Shopping Presentation', which sadly, I gained nothing from. We both wish we had that time back. We did spend some time going through a decent number of shops and watched a couple of minutes of the Champagne Auction. I played in a Sit and Go Texas Hold'em Tournament ($60), and then we hung out in the Solarium for awhile before dinner. The wife and a couple of others from our group went and saw the comedian after dinner and they enjoyed him. Got our picture taken with Captain Kate before dinner!! Day 4 - Costa Maya: We literally walked through the port, and then back on the ship. I understand now why so many people told me they didn't even get off the ship in that port. IF you did get off, be prepared to be bombarded by slick salepeople hounding you to walk into their shop for 'unique' wares that you can't live without. Easily, the worst port I have ever been in. Fortunately, the Craft Social and OVB made me forget all about that experience. This was also Bingo night. VERY expensive, but a good way to kill an hour, and hey.......somebody has to win!! Day 5 - Cozumel: UGH!!! So.....the day before, we found out that our excursion had been cancelled which I was REALLY disappointed in, because it was the only excursion that I had planned that involved Mayan ruins.... We were able to jump onto a 'Best of Cozumel with Market Exploration' excursion. However, it was $20 more pp, because I booked our original trip when Celebrity was running one of it's sales. I mentioned this to the young lady at the desk, and she gave us 10% off, so that was sweet. The tour, and our guide were good. We got to stop and have a taste (or 5) of tequilas (we bought a bottle) and a fantastic chocolate show and more samples at Mayan Cacao Company, among our stops. The wife and a few others attended the other comedian's show and also found him to be funny....so funny, they went and saw him again on the 7th day. Day 6 - George Town, Grand Cayman: Well.......so, we got on an Island Adventure excursion. We drove by the Governor's Mansion, stopped at the Tortuga Rum shop for some samples and bought a few souvenirs, stopped in 'Hell' and bought our obligatory postcards and mailed them, and stopped at Dolphin Discovery Cove which was cute. I thought that I had read we were going to stop at '7 Mile Beach', but other than our guide mentioning that it is really on 4.8 miles long, and seeing a sign for it, that's as close as we got to it. I was correct, we were supposed to have a stop there, but I was already so disappointed with this stop, I opted to keep quiet about it. I think it was more of a poor guide than anything else. The best part of this day, was the invite for the Captain's Club Sailaway on the helipad. No snacks, no champagne, just plastic cups of water, but at least it was a new experience. Day 7 - Sea Day: Evening Chic!! Packing Day!! A little more time in the Solarium!! Captain's Club cocktail evening!!! More pictures with Captain Kate!! Some notes: At breakfast on the 1st sea day, i did find that our server from the last cruise, Carlton was indeed still here!!! We immediately had our section changed over to him, and had every dinner in the MDR!! He is still the best!! Cannot recommend him enough. We filled out a comment card about him, and mentioned him specifically at the CC cocktail party to the Director of HR!! We did have a breakfast on our balcony....the smaller table was really a problem. It does make the veranda seem bigger. The cabin is laid out well, for the 2 of us, plenty of storage. (Don't forget space under the bed). Our cabin steward, through no fault of his own, spoke very little English, and probably understood even less, so I kept things simple with him, and he seemed to be a bit stronger as the week went on. He wound up being okay, and we threw a few more dollars at the end of the week. Craft Social (formerly Gastro Bar) was more busy than last time we sailed on the Equinox. Great selection of craft beers, and quite a few covered under the Classic package. Solarium was well watched by staff, didn't seem to be any sense of 'chair hogs' or kids hanging around. The new cabanas do not seem to be a big hit. Lots of bocce on the lawns, that was fun to watch with some delicious Bloody Marys!! The ship and it's staff are still at the top of the spectrum. The itinerary seemed, to me, to be the setback from our previous experiences on her.......that and some people that we came across, that, in all honesty, could not have treated the staff anymore poorly. To hear the way that they talked to them, and their disrespect towards them AND the ship, was pretty disappointing. To watch people move the chairs from the deck onto the lawn, when there are numerous signs saying not to, was pretty much my breaking point. Enough so, that I said something to them.....politely, and they, politely moved them. Maybe I am just getting tired of people LOL!!! Overall, we love Celebrity and the Equinox, and we're looking forward to returning to the Eastern Caribbean next year (we feel is FAR more beautiful than the Western),but I am hopeful that the clientele will bring a little more joy to the small World that 3,000 of us will live in for a week!! :) Keep the seas calm and the Sun bright, Andy Read Less
2 Helpful Votes
Sail Date: July 2019
My parents wanted to take all of us on a cruise. It was my husband and I and our two children, ages 5 and 7, my sister, brother in-law, nieces and nephew, ages 17, 14 and 12, and my parents who are in their 70s. They heard Celebrity is an ... Read More
My parents wanted to take all of us on a cruise. It was my husband and I and our two children, ages 5 and 7, my sister, brother in-law, nieces and nephew, ages 17, 14 and 12, and my parents who are in their 70s. They heard Celebrity is an excellent cruise line (they have been on many cruises but had never cruised Celebrity), so they booked it. I am so glad they did. What an awesome ship!! Where do I begin? We had three rooms among 11 of us, all on deck 8, every other room (could not get three consecutive due to every other room sleeping the 4.) I’ve been on 4 other cruises and this was a roomier room than I expected. The bed was comfortable and big. Our kids slept on the bunk beds and loved them. The bathroom had plenty of room for a cruise cabin and the balcony was great. I loved sitting out there at night. Our room steward’s name was Andrew and his service was outstanding. He was friendly and playful with my kids and he kept our room neat and clean. We always had clean towels and neatly turned down beds. Awesome cabin experience! The ship was never crowded which I loved!!! The boat was at capacity but it was big enough that you did not feel crowded at all. The pool area had plenty of seating. We got up early on sea days to get the comfortable padded lounge chairs and so we could be close to our kids who basically stayed in the pool all day. There were many fun pool activities and great entertainment. It was not wild and crazy. Our kids had enough other kids to play with but you definitely weren’t tripping over kids on the ship. There were none running wild. It was very family friendly. The food on this ship was awesome. Do fresh and delicious and something for everyone. My 12 year old niece has a peanut/tree but allergy and they were outstanding in accommodating her! The staff made my sister, her mother, feel very comfortable when she asked them about what she could and could not eat. The experience in the Silhouette dining room especially was amazing! Our waiter, JJ (Jujur) and assistant waiter Komang were superb. They were so caring and sweet to the kids! They went above and beyond to make dinner near perfect every night! We were sad to say goodbye the last night!! The ports we visited - Key West, Costa Maya, Cozumel and Grand Cayman we’re so fun. We did excursions through the ship - Key West trolley tour, Costa Maya dolphin encounter, Playa Mia in Cozumel and the Land and Sea in Grand Cayman. All were great. We had a blast!! The entertainment on board was also awesome. We went to a show every night at 9:00 - music and dance review, a singer impressionist, comedians and a Frankie Valli cover band - great shows and family friendly! We only used the Camp at Sea for our kids one day because they enjoyed staying with us and the rest of our family but when we did use them one night for them to watch Hotel Transylvania 3 while we went to a show, we felt very safe leaving them. The staff was attentive and made you sign in and out and were very nice. I also have to add that Maarten our cruise director was a hoot! He is great at what he does and is very entertaining!! Other miscellaneous things - we had the drink package. Oh my goodness! So great! The drinks were great! All frozen drinks are made to order so they are icy and not watered down at all! The French Caribbean’s and Pina Coladas were my favorite. The overall vibe of the staff was fabulous. They were so nice to us and my kids. There are definitely so older people on the cruise who I could tell weren’t so thrilled with kids but the staff always made our kids feel like they were as impossibly any other guest on the ship. I’ve cruise Carnival, Norwegian and RC before but I will say fir sure that Celebrity is better than any cruise I’ve been on. I will absolutely cruise with them again! Oh and they have a woman captain!!!! Captain Kate!! How awesome is that?!? What an amazing vacation. The ship catered to my whole party of 11 - all ages. My parents were so happy to spend a wonderful vacation with all of us. It was certainly a trip to happily remember. :-) Read Less
3 Helpful Votes
Sail Date: July 2019
This ship is not too big not too small. Easy to navigate with plenty of elevators. The Crew is friendly and attentive. Food in all restaurants was great. Lobster night had full size tails all you can eat. Prime rib on two nights and it ... Read More
This ship is not too big not too small. Easy to navigate with plenty of elevators. The Crew is friendly and attentive. Food in all restaurants was great. Lobster night had full size tails all you can eat. Prime rib on two nights and it was very good. The buffet breakfast and lunch were large and plenty of good choices. Several Indian and Asian dishes as there were many guest from those countries on board. Pool side grill had dogs and burgers with really good french fries. We had the drink package which included many top shelf brands and plenty of beer choices and wine. Our balcony 7027 was clean and had plenty of storage. A night light in the bathroom is great. Hot water at all times. A large TV on the wall is great. But not a large amount of channels. Entertainment was great with the exception of one comedy act which was so so. A lot of energy and talent in all the shows. Cruise director Manuel was terrific. The bartenders at the Martini bar put on a great show of mixing drinks. The ship is very modern and light and airy decor. The trip to Hubbards Glacier was the highlight as the ship gets very close and then slowly turns 360 so everyone gets a great view. This is our 7th cruise and first with Celebrity. It was as good as advertised. We self debarked which went smoothly. The guest services people were terrific and helpful. The celebrity app works great. Only booked the White Pass train ride through Celebrity which was nice but pricey. Other trips were booked with other vendors. All the ports offer trips and tours for less. Read Less
Sail Date: July 2019
We chose this cruise to take our two grandsons on their first cruise. This was our fifth Celebrity cruise, but the first in three years. After we boarded (in a reasonable amount of time) we went to our stateroom (a family veranda) and were ... Read More
We chose this cruise to take our two grandsons on their first cruise. This was our fifth Celebrity cruise, but the first in three years. After we boarded (in a reasonable amount of time) we went to our stateroom (a family veranda) and were quite pleased especially the size of the veranda. Unfortunately the room was not totally clean. Couple this with our not getting one of our suitcases until after we left port made for a stressful first day. There were plenty of activities and more than enough to keep an eight and twelve year old busy. Unfortunately unless you got on deck by 8:00AM you got no deck chair. Also twice we could find no seat to watch a show. IMO the ship cannot handle in a comfortable manner the number of passengers they had on board. The food and service in the main dining were both good and our waiter really took care of our grandsons. We also felt that breakfast in the mdr was very good. We ate some breakfasts and all lunches at the buffet and other than finding a seat sometimes thought both the quality and variety were very good. The dock in Bermuda was near both shopping and transportation and Celebrity did a great job with getting on and off while in port. Overall an above average cruise but nowhere near as good as what Celebrity use to be. Read Less
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