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1 Helpful Vote
Sail Date: August 2018
Our previous six cruises were all in the Caribbean and was getting a little old. We chose this cruise for the itinerary. We were very pleased with the cities we visited. The shore excursions were OK but not what we thought, as ... Read More
Our previous six cruises were all in the Caribbean and was getting a little old. We chose this cruise for the itinerary. We were very pleased with the cities we visited. The shore excursions were OK but not what we thought, as described by the cruise line. On shore, we were rushed constantly by guides with limited English speaking skills. There was a lot more walking than was described on line. In one case, the bus dropped us on a different pier, about 1/3 mile from where we were docked. On the Eclipse, the crew was excellent. Everyone was nice and helpful and greeted you cheerfully. The food was excellent with enough variety to get through the 12 days. The cabin attendant was excellent and went out of her way to be helpful. Our wait staff, at the restaurant was very good. Upon boarding, we were supposed to received a schedule and invitations to extra events, that were added to our cruise package. It took several days working with Guest Relations to get it right, and we missed some tastings and tour, as a result. This is about the only negative aspect of our cruise. Read Less
4 Helpful Votes
Sail Date: August 2018
My mother in law who is a seasoned cruise traveler wanted to treat us all to a family holiday. I was very much looking forward to this as we were doing the Baltic cruise which I had wanted to do for a while. Boarding went smoothly and ... Read More
My mother in law who is a seasoned cruise traveler wanted to treat us all to a family holiday. I was very much looking forward to this as we were doing the Baltic cruise which I had wanted to do for a while. Boarding went smoothly and the room seemed comfortable and adequate for my family. My husband, me and twin 4 year olds. When we got back to our cabin after dinner to find the kids beds made up I was a little disappointed. The top bed was basically the sofa with a sheet on it. Trundle pull out bed was the second bed. The sofa was ok as just that, a sofa you would be spending very little time sitting on when in the cabin but as a bed it was terrible. it sloped down slightly which meant my twin girl fell off on to her brother a couple of times and it was very uncomfortable to sleep on. We ended up having the kids in the bed with us most nights. Thankfully the main bed was very comfortable and king sized. This was not a family room, it was a double room with a sofa and pull out trundle bed. For what we paid this was not acceptable. The main aim of the cruise seemed to be selling. Everything revolved around trying to get your to buy. Waiters outside the main dining room and buffet every meal with a menu and sign up register for the specialty restaurants, one even following my husband in to the bathroom on one occasion. The talks on each destination were basically a plug of their excursions with very little information outside of what they involved. Sail days in the shops were supposed to be open all day but were closed off until certain "sales" were set up and you got a raffle ticket. There was no shop selling essentials if you happened to forget something. Just overpriced items you could get elsewhere for half the price. Sail days were crowded too with very little seating in any of the areas except the pool, which could get very loud with the activities and a dj playing questionable music. Having two small kids and 5 sail days I was hoping for plenty of activities to keep them entertained. The pool could get crowded but my girl still enjoyed it. My son has a medical condition which meant he couldn't use the pool. He was also very clingy being in a strange place so refused to use the kids club too. My girl did use it and was very happy with the kids club. The staff were very friendly and it seemed to keep those who would attend entertained. That was pretty much it though for small kids. The activities were limited and not suitable for small kids. The movies in the small theatre were not shown on sale days or were on at a time not suitable to attend (too close to dining room booking times or too late at night). The entertainment was very bland and repetitive. Some of the acts being shown on more than one of the days so if you attended once, you were at a loss another night when they had the same show on. The main focus was getting people in to the casino. Drinks package was a waste of money. The kids ones allowed for juice and fountain sodas. We could only find one bar serving fountain sodas and that was drinks mixers only, soda and tonic water, not exactly for kids. We used our cards to buy kids some actual sodas in a can and were charged for them because we ordered them too close to ordering our own drinks, all of which were within the package. You couldn't get more than one drink at a time on each card or you were charged for it. Quality of the drinks was hit and miss too on cocktails, especially in the main theatre. Terrible and undrinkable mostly. My mother in law is a wheelchair user and could only use the bathroom facilities in her cabin. The other toilets in public areas did not suit her disability. She could not transfer herself from wheelchair to toilet because of the position of the support bars. When she brought this up with staff, she was met with an indifferent attitude and made to feel like she was being unreasonable. On the other hand, the food, in the main dining hall and the buffet was excellent. The majority of the staff were friendly and helpful (with the exception of bar staff who seemed like we were bothering them asking for them to bring us a drink). Our room was kept immaculate and the destinations were all brilliant. We only did one of the cruise shore excursions, in St. Petersburg, which I found a lot of fun, well organised and value for money (surprisingly as everything on the ship was overpriced) and the guide very informative. The staff made the kids feel very special which I also appreciated very much as it was their first holiday. I don't think I will be using Celebrity again as the cons far outweighed the pros. Read Less
4 Helpful Votes
Sail Date: August 2018
I have a severely disabled child and booked this last minute ( June ) as it was the only cruise available these school hols with a disabled cabin. I booked 2 cabins the first for me and my 2 boys aged 13 and 14 one of whom is disabled and ... Read More
I have a severely disabled child and booked this last minute ( June ) as it was the only cruise available these school hols with a disabled cabin. I booked 2 cabins the first for me and my 2 boys aged 13 and 14 one of whom is disabled and the second for my eldest girl age 18. Both were balcony cabins and lovely. They were well appointed and clean and up to date. The disabled cabin had automatic door opening which was great when exiting the room but a problem when entering as the door was shutting before I got the wheelchair in. THere are still no sockets near the bed which means having to have extension cords accross the floor at night when using a feeding pump. the accessto the balcony was great and a ramp provided. There was plenty of room for the wheelchair on the balcony. Dining- We ate in the main dining room and ocean view buffet every day bar one when we went in the Tuscan.The staff in the main dining room were wonderful In particular the waiters Hayden and Erik and the sommelier Rosa. The maitrre di Meno was also wonderful and they made a real effort to be nice and welcoming to my disabled son who ended up with us quite a few times due to problems with Kids club. They did little magic tricks and made it fun when bearing in mind he can't eat and is tube fed sitting through a meal can be boring.The food was fine and the choice ok so we didn't feel the need to eat at speciality restaurants. Entetainment- On the whole very good but absolutely nothing for children on most ships there is at least a kids early evening disco and some sort of child freindly act .On this ship there was nothing In addition the kids club was bad so much so that after a week Ihad a meeting with guest relations after which things improved, I judge this against P and O , Royal Caribean and Cunard where my disabled son has complained when he couldn't go in and had to come on shore or come out as staff were having breaks. My son cannot speak but even so it was obvious things were not good. I went twice in the first 2 days and found him sat alone in an empty kids room when I asked Why? I was told the other kids had gone on a scavenger hunt I asked why he hadn't and was told that wasn't something staff would do. So my child who is quadriplegic and can't speak or even move his chair himself was left sat alone! THe kids club shuts at 10pm and we were on second sitting for evening meal we were not getting entree's until 9.40pm and so on the third day I was by my watch 4 mins late though I was greeted by the demand 'Where have you been we shut at 10pm and it is now 9 mins past 10 . You will be charged and if you want us to look after your child after 10pm you must book 24hours in advance.' Needless to say he did not go for the next few days in the evening then He agreed to go in for 30mins one morning I took him up at 11.30am and was told they only had a couple of kids so they had sent them in to the teen section and I could go look for them or my son could stay with them for lunch and I could pay. Needless to say he didn't ( my son has delayed development so was in the 9-12 age group) It was after this I had a meeting with guest relations and it is fair to say tings did improve but from talking to other passengers my experience was not unusual. FRom the night I was late my son chose to stay with us and if he did go it was for about and hour then we would go and fetch him between starter and main course so we weren't late . ( no mean feat when you realise the dining room is the furthest point aft on deck 3 and kids club the furthest poit forward on deck 15 and 2 out of 4 lifts don't even go to deck 15.) So I say again DON'T GO WITH CELEBRITY IF YOU HAVE KIDS Excursions- Very poor to non existant if wheelchair freindly required Service- THroughout the ship with the exception of kids club the staf are freindly helpful and couteous at all times the best I have come accross so it is a great pity I could not cruise with them again but sorry guys the kids club is a deal breaker for me . Read Less
1 Helpful Vote
Sail Date: August 2018
Ship was clean and on the whole the staff were friendly, not impressed with the casino staff however as didn't seem to like the fact we weren't 'high rollers' and when we left heard them say 'thank god for ... Read More
Ship was clean and on the whole the staff were friendly, not impressed with the casino staff however as didn't seem to like the fact we weren't 'high rollers' and when we left heard them say 'thank god for that'..!!!!! Cabin was good but wouldn't recommend more than three people, we were a family of four and it was extremely tight for space. The overall food and drink were good but what I left this whole experience with was annoyance at constantly searching for tables and chairs whether it be in the buffet, coffee shop, bars, pool. and I don't like being told we had to 'pick' our times to visit certain places? If that's the case then you have too many passengers on your ship. Wouldn't cruise with celebrity again for this reason. We'll have to pick more carefully the type of ship with sail with. *Shout out to the dining room staff, Magdiel and the wine waiter, Nyomen were amazing...! Read Less
8 Helpful Votes
Sail Date: August 2018
Just back off a 14 night cruise in the Baltic on Silhouette with our 15-yr-old son. It was our first time with Celebrity, after having been with P&O (Ventura) and RCI (Navigator OTS), and we were largely impressed – the negatives ... Read More
Just back off a 14 night cruise in the Baltic on Silhouette with our 15-yr-old son. It was our first time with Celebrity, after having been with P&O (Ventura) and RCI (Navigator OTS), and we were largely impressed – the negatives being so minor we intend to do a similar cruise again next year on the same ship. Getting the negatives out of the way to start with – We were on deck 6 and found that occasionally the noise from the entertainment was intrusive, but it never went on too late so it never became a big problem. The allocation of the dining table in the MDR was a bit chaotic for the first night but we were allocated a permanent table for the rest of the cruise by the second night. The shops on the ship tend to be for the high-end market – so lots of jewellery and watch shops but not much in terms of fragrances and day-to-day purchases (toiletries etc). The excursions are pretty expensive, as were the speciality dining (which we never tried but nor were we tempted to, despite the frequent promoting) The storage in the cabin was barely enough for the three of us (storage in the bathroom was ample, however). Seating in the bar areas could have been more generous – finding a table, especially when live music was on or due, could be tricky (we found this worse on the RCI ship though). Now the positives - The quality of the food in the MDR ranged from good (on occasion) to excellent (frequently). The staff there were extremely friendly and efficient and very attentive – the best I have seen on a cruise. The check-in was done in record time – we didn't queue for longer than about 2 minutes – and getting on board was swift – as was disembarkation. The overall price we paid for the cruise was on a par with the previous companies, but we got free drinks packages for each of us thrown in (which were ideal for us), plus $150 onboard spend and 40 minutes of internet time (an offer they seem to be improving on for next year). The buffet (Ocean View Cafe) had a good range of food for breakfast and lunch, with plenty of soft drink options. Celebrity, in our minds, deserve the reputation they have. Ports Zeebrugge – this was on our first full day, and we were too tired to go to Bruges, so we wandered around the port. There was not a lot to see but you could take the tram to the seaside resort up the coast. Copenhagen – really liked this city – not too busy, loads of people on bicycles, stupidly expensive though. The ship docks about 10 minutes away from the Little Mermaid, but the ($20) shuttle takes you into the centre of town, which is a bit of a walk away. Stockholm – nice city but busier than Copenhagen. Good art galleries though. Again, very expensive. Tallinn – highlight of the tour. Lovely old town, lots of beautiful buildings, and we found (in Olde Hansa off the main square) a great, albeit quirky, place to eat. St Petersburg – glad we saw it. Went on one of the arranged tours, and saw the Summer palace in Pushkin, plus the city highlights. Very busy indeed. The palace involved a lot of standing around and shuffling through rooms along with several hundred other tourists from our and other cruise ships. Warnemunde (for Berlin). Did not go to Berlin as we did not fancy the long travel to and from the city. Warnemunde itself was a nice seaside town though. Read Less
3 Helpful Votes
Sail Date: August 2018
Enjoyed the cruise destinations & the ship was excellent. 120,000t so plenty of space despite lots of passengers. Facilities were excellent with lots to do. Staff are excellent, all were cheerful, polite & helpful. Food was of a ... Read More
Enjoyed the cruise destinations & the ship was excellent. 120,000t so plenty of space despite lots of passengers. Facilities were excellent with lots to do. Staff are excellent, all were cheerful, polite & helpful. Food was of a high standard & I'd say there is no need to pay extra for speciality dining imo. Breakfast is very busy at the buffet so go early to avoid seating issues. Entertainment was excellent with some well known acts such as Bobby Davro My only slight moan is at onboard drinks prices are way too high. $8 for a bottle of Bud is ridiculous. Look for a special offer that includes a drinks package. The Baltic destinations were interesting & well worth a visit. I'd advise using TripAdvisor to find the best places to visit & the most economical way to do it. Onboard excursions are good but expensive so there are often cheaper alternatives arrange locally. Read Less
2 Helpful Votes
Sail Date: August 2018
We chose this cruise purely on the port destinations however we were surprised and delighted with the quality of the entertainment and facilities on board. Guest relations/Customer Service was excellent. Excursions/trips were a ... Read More
We chose this cruise purely on the port destinations however we were surprised and delighted with the quality of the entertainment and facilities on board. Guest relations/Customer Service was excellent. Excursions/trips were a bit pricey but they did not disappoint. Plenty to choose from however and pleased that Hop on Hop off buses all waited at the port(s) so venturing out on your own was very easy too. Food/Dining was excellent. Please to find that teas/coffees/squash were all included in the price as they can all add up over 2 weeks. The entertainment was great.... did not expect so many British well known artists to appear so it was a real treat to see people like Bobby Davro. The singers/band around the ship was also nice along with the 2 cinema films we saw. My holiday also got me hooked on silent discos... they were hilarious!. Will definitely be going on a Celebrity Cruise again! Read Less
1 Helpful Vote
Sail Date: August 2018
We chose this cruise essentially because of St. Petersburg, together with a convenient time slot. I have read countless reviews of this cruise, and all I can say is that I'm really glad I didn't have to sit with some of these ... Read More
We chose this cruise essentially because of St. Petersburg, together with a convenient time slot. I have read countless reviews of this cruise, and all I can say is that I'm really glad I didn't have to sit with some of these people at dinner. Moan, moan, moan. It's a ship, it's nothing short of as miracle, it works at all, having to cater for just under 3,000 different personalities and tastes. We are regular cruisers, but this was our first with Celebrity. I can honestly say we couldn't find a single fault: the attention to customer's requirements was astonishing, service was friendly, the food was exemplary, our cabin steward (Dixon) was beyond the best we've ever had, and as for St. Petersburg (although we toured privately), it is an experience we will never ever forget. If you choose to cruise on a ship with that many passengers, of course there'll be times you have to wait for a coffee table, or similar. What do you expect? Individual service? In that case, why bother sharing, just hire a ship for yourselves. In summation, if we ever have a better cruise than this, I'm in the queue already. Read Less
1 Helpful Vote
Sail Date: July 2018
We chose this cruise because of the destinations. The embarkation was smooth and we were on the ship in no time. The cabin was spacious including both interior and balcony space and was kept impeccably by our cabin steward. All the staff ... Read More
We chose this cruise because of the destinations. The embarkation was smooth and we were on the ship in no time. The cabin was spacious including both interior and balcony space and was kept impeccably by our cabin steward. All the staff were friendly and helpful. The dining in the main restaurant was enjoyable as the food was to a high standard most of the time. The entertainment was a bit mixed as you expect on cruises as you cant please everyone all the time. It was a very enjoyable cruise however there were some annoying niggles for one the ship berthed in remote moorings in both Stockholm (an hours drive to the city) which missed out sailing past the small islands leading to the port and also in Copenhagen where it berthed in an industrial site miles from the city whereas we could see when we got to town that Queen Victoria was berthed within walking distance of the town. The ship itself lists it has room for 2800 guests however we were informed by the entertainment staff there were 3055 guests on board which compared to other cruises every bit of public space was crowded. There was little room to breathe on the open decks as passengers were packed like sardines on what were very stained cushions used for the sun loungers. Finally the desire to squeeze the last dollar from you would not have been out of place in the old double glazing world. On a positive note seeing past these niggles we had a fantastic time the crew were great but I dont think I would use Celebrity again. Read Less
5 Helpful Votes
Sail Date: July 2018
Celebrity Silhouette - Scandinavia and Russia - 7th July. Embarkation at Southampton was the fastest we’ve ever experienced. We arrived early around 10 am, and were able to walk straight up to check in, and board immediately. Our ... Read More
Celebrity Silhouette - Scandinavia and Russia - 7th July. Embarkation at Southampton was the fastest we’ve ever experienced. We arrived early around 10 am, and were able to walk straight up to check in, and board immediately. Our cabin balcony 9105 was overlooked by the bridge, and did have a web cam potentially looking over you, not something that worried us, but might some of you. The Silhouette soft furnishings are looking tired, however her staff make up it with their seemingly endless energy. Everyone attentive, and friendly, nothing too much trouble. The MDR restaurants now have a vegetarian menu on request which gives a slightly better choice for those not eating meat or fish. I wonder when this was introduced as we were not offered it back in December. I consequently wrote to Celebrity with this suggestion, and would be really impressed if that had been actioned as a result! The food in the MDR was good, and the buffet although following a similar theme each day, did have changes of dishes every day. Our Classic Drinks package gave us more than enough choice, and the bar staff will make you up cocktails not listed on the drinks list, if you ask. Entertainment on the cruise was just that, show times for us were too late, at 8:30 and 10:30, our preference is to go to the early show, then dine, this is almost impossible when last orders at the restaurants is 9:30 unless you leave the theatre as the act takes their final bow! The itinerary for the cruise was on the whole excellent, the only downside being some of the ports we docked in where a long way from the city/town being visited. Stockholm was 60 minutes journey, and Rostock was 20 minutes, both had shuttles laid on, but at $20 each for the Rostock one, it seemed expensive, I don’t know the Stockholm price as we had done our homework and took the train in, which was very easy to do. Rostock did not have much to offer the visitor, however after 3 days in St Petersburg, most people we spoke to said they were happy to have an unchallenging day. Disembarkation was quick too, having chosen to carry our own bags off, we were at our car within 20 minutes. Read Less
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