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Sail Date: December 2017
Celebrity is still offering some kind of (modern) luxury compared to many other big cruise lines and although they are not so good they used to be. The Solstice-class ships have some nice features. The Aqua class gives to the cruise a ... Read More
Celebrity is still offering some kind of (modern) luxury compared to many other big cruise lines and although they are not so good they used to be. The Solstice-class ships have some nice features. The Aqua class gives to the cruise a special touch but the price compared to the normal balcony is relative high. The cruise terminal in Miami is absolutely too small for Celebrity. Some time ago we embarked Enchanment of the seas in the same terminal with no queues but with Celebrity it was rather chaotic. We could use the Aqua class line which still was no fast lane. Same problems seemed to occur in the Captain class lines which we choose to skip this time although we had the status. After waiting for check-in people were directed into other line which was between the check-in lines as there is no waiting space in the terminal. Boarding has started but it was extremely slow. Before the stairs some workers tried to short people into two line, the "normal" line was hopeless but the line for status, suites, concierge and aqua was not so much better. Before the cabins were open the Ocean view cafe had enough space for all hungry ones. That is not so often in other ships. Beverage packages were offered very eagerly but you could also get a drink quick otherwise. Cabins were open 1.30 but the bags arrived first after safety drill. We needed to get our one of our bags from downstairs as it has alarmed by the security. The line was impossible and people rather aggressive. After quite a wait we got our bag which was marked safe and nobody wanted to know what is inside. Wonder why it was not delivered to the cabin. Safety drill was extremely long, the new video was totally useless and the whole drill was a strange combination of extreme seriousness and trying to be amusing at the same time. Aqua restaurant was a bit better than the MDR in the previous trips. Sadly the lady standing at the door was not up to the standards and that was probably the reason why you had to wait for a table almost every time. We were rather flexible where to sit so we usually needed to wait only for a couple of minutes but some seemed to get even a peeper. You cannot reserve a time that is rather strange. The menu is upgrade from the MDR and they do full fill the extra wishes very easily. The somelier was good and all the waiter as well, although nothing special. Tuscan grill used to be a good special restaurant but the new menu did not appeal us. The service was slow and nonchalant. Very often somebody though run to our table shouting: "How is everything? Excellent?" and run away with waiting no answer. Quisine has food with Mediterranean flare. The menu is an iPad but the waiter will still write down you order. We have been there before but the instructions from the waiter were rather confusing. Either this menu did not appeal to us. Murano is the best from the special restaurants and the food and the service is in the level you can except when paying extra for a special restaurant. The menu has been the same for years but the presentation of the dishes was still other. The waiter were good especially the assistant waiter. Ocean view buffet selection of food has gone down. It also stayed same every day although they tried to have same themes like offering fish and chips for couple of times as daily special. There was usually only one fish, that was out rather often and you had to wait 5 minutes to get some more. Caesar salad was not anymore made for you, but you could still mix it yourself. No more dinner sushi. For vegetarian it mostly means salad and asian which was the same every day. Celebrity though still has free and real ice cream in the buffet. The drink waiter were quite easy to get to stop at your table. On some sea days the restaurant was chaotic but you could still get a table after looking for a while. The tables were cleaned quick. Martini bar is the heart of the night life and is definitely the best bar of all ships. Hopefully it is still found in the Edge class and will be made bigger. Eclipse still has Cellar masters which has almost none guest every night. Gastro Pub in Equinox is much better and gets even some people to stop in. World class bar has only special cocktails, which are really good but the place at itself is quite quiet all the time. The lounge by the special restaurant feels very dark and old fashioned. Passport bar was turned in some parts like the gastro pub but the place feels rather forgotten although it is situated in the atrium. Pool area was very full even if the weather was not too good. It is totally impossible to get a chair after 9.30. We did like all the others and reserved our before the breakfast. It is the only way to get a chair. Sadly we noticed that a lot of chairs were kept reserved but nobody came when we left the chairs and went to lunch. Probably they never came. Or one family member was reserving 10 chairs but top 2 of them came and used the chairs. We cruised during the holiday time. Christmas was good invisible for us although the decorations were even too massive. New Year party was actually organized solely by the pool. It of course gathered all in the same place but did also leave no choice to stay inside. I don´t like those New Year hats given in every cruise but like still to be silly because of the new year. I admit is stupid to complain but in Eclipse I could not get one even if I tried to. They were given to some guests in the restaurants, but not to us. I tried to search one by the pool. No success. I even went to the guest relations to get one but the staff was quite rude and told us to go the pool party to get one. They did not have any. Small thing with no meaning but which did not feel nice. The most wonderful thing compared to other cruise lines in Celebrity are the public toilets which are almost perfectly clean. This is the only place when entering the same toilet second time the worker responsible for the toilet greets me "welcome back, thank you for using the toilet". A bit peculiar but nice. The man taking care of the men´s restroom bear the MDR was the most memorably staff member in whole ship. Sadly I don´t remember his name as he really deserves to get a promotion. The production shows in Celebrity are different and of very high standard. We did not find the guest entertainers to be that standards. The comedians were not funny and the singers a bit old fashioned. Celebrity has not have too many "adult shows" like Quest type of show or dance competitions but the game shows are made for older public. Disembarkation was took longer as shown in the time table, probably because there was once again not enough space in the terminal. The taxi lines were totally impossible. Read Less
2 Helpful Votes
Sail Date: December 2017
We had stayed in Miami before, but this time only spent one night in a nearby hotel before the cruise. Embarkation took longer than expected. We understood that we had to vacate the cabin by 8am, but our disembarkation time slot ... Read More
We had stayed in Miami before, but this time only spent one night in a nearby hotel before the cruise. Embarkation took longer than expected. We understood that we had to vacate the cabin by 8am, but our disembarkation time slot (09.10) for airport transfer was earlier than expected, as our flight was not until 16.50. Ship is beautiful, and very clean, but we expected more christmas decor. Also, Christmas itself (dinner on 24th and 25th) was a bit of a non-event, although New Year's Eve party was excellent. - On Christmas Eve and NYE, tables were given a sharing plate of embarrassing-looking 'chocolates' and 'petit fours'. (A child could have done better.) Dining in MDR had not enough variation from one night to next (I suspect that is intentional, to encourage people to pay for their specialty restaurants). The dining-room is attractive, but we were seated in the furthest left-hand corner, of the furthest left-hand corner room. I never did have appetizing potato of any form on my plate. Wine waiter only reached us on 5 of the 12 nights (we found it safer to take a drink in from the bar before going in). Our Assistant Waitress, Diana, was delightful. Lunch and breakfast buffet was good, but the quality of all carbohydrates was abysmal : pancakes, danish, croissants, donuts, pastry tarts, sponge cake, scones ... all were unbelievably tough and heavy, and the cookies were under-baked and often mis-shaped. The muesli at breakfast, and the salad bar at lunch were my favourites. 'Afternoon tea' should be re-named, because it in no way resembles 'Afternoon Tea'! There was no evidence of any form of food-expertise in any of the all-inclusive food outlets. No food artistry, no carved fruits, no elaborately-decorated cakes. The musicians around the ship, and the shows with specialty act entertainment were very good, except the magician (apart from the close-up section under camera, you couldn't see what he was supposed to be doing). The dancers in the entertainment troupe were very good, and 2 of the 6 lead singers had very good voices. Costumes, sound and lighting were top class. Service was mostly good for us, but we learned that it was very poor for disabled people. We liked the choice of islands, none of which we had visited before, and enjoyed 5 shore excursions on our 12-night cruise - though we did find them very expensive. (The 5th excursion was last-minute, when we learned that port shopping in Martinique was almost non-existent. ) We enjoyed 4 of the lectures by Lisa Didier, and an interesting talk about Theo Faberge. The Port Shopping talks were fun too. W are unlikely to travel with Celebrity again. Read Less
2 Helpful Votes
Sail Date: December 2017
Having been on the QM2 on last year's Holiday cruise, we wanted something different, with more ports and not spending 6 sea days to and from NY. So we booked the Eclipse, with 9 ports of call. Then came Irma, knocked out a bunce ... Read More
Having been on the QM2 on last year's Holiday cruise, we wanted something different, with more ports and not spending 6 sea days to and from NY. So we booked the Eclipse, with 9 ports of call. Then came Irma, knocked out a bunce of them, we were left with 6 ports and 5 sea days . Pros: The Eclipse is a beautiful ship, the crew was always smiling, the food was very good both in the MDR and buffet, although the buffet had the same foods all the time, gets a bit tiring after a few days. The MDR was more innovative. We didn't do any specialty restaurants. All in all , about the same as QM2. Entertainment was the usual variety, comics, magic. Very high level , I'd a say a notch above QM2. Embarkation/disembarkation - the most efficient we have seen yet on any cruise . Cons: Daytime activities were poor ( I don't count trying to sell you art, watches, shoe inserts, etc as daytime activities). They had a few lectures here and there but very sparse. QM2 excelled in this regard, with many lectures by professors in their respective fields. Ports of call - they had to substitute some due to the hurricane but included Martinique, which was the most tourist-apathetic venue we've ever encountered and I speak French fluently. Read Less
7 Helpful Votes
Sail Date: December 2017
The following comments are only my impressions and my experiences during the Dec 21- Jan 2 2017 Caribbean cruise on the Eclipse. We all realize that people on the same cruise can walk away with very different and at times conflicting ... Read More
The following comments are only my impressions and my experiences during the Dec 21- Jan 2 2017 Caribbean cruise on the Eclipse. We all realize that people on the same cruise can walk away with very different and at times conflicting experiences. I have previously sailed 48 days on 3 different Princess ships taking 5 different itineraries. Three of my cruises on Princess were in full suites (578- 740 sq ft cabins) and the other two were in mini-suites (323 sq ft cabin) This was my first cruise on Celebrity and I chose an Aqua suite (248 sq ft cabin) to stay within the same budget I allow for my Princess Cruises. In some cases below I do compare my experience on X to my experiences on Princess. The highs: The food and service in Blu was outstanding once we sat in Raffy’s section. We did not feel this way on our first night in Blu when were in a different server’s section. So much of my experience hinged on Raffy’s recommendations, attention to details, his positive and friendly attitude that if we had not changed secrions and luckily found him my review would most likely not be as positive. His assistant waiters, Pendi and Jeshna were also outstanding. My experience in Blu far exceeded my three cruises over 32 days in Princess Club Class dining. The Eclipse was not only the cleanest ship I’ve ever been on (both in my cabin and through out the ship) it was the cleanest public space I have ever seen. All the glass is clear both inside the ship and up deck, not blue like on Princess. All glass was crystal clean and free of sea water, finger prints etc. so you could actually see through it. Even our balcony glass was cleaned daily. Andrea Muegge, our Hotel Director, was always visible it seemed. I saw her every morning at Bachio at 7 am, I saw her through out the day and night as well. She always had a moment to chat if you wished and she was quite friendly. I really appreciated this. In fact, you couldn’t go more than 15-30 minutes without seeing one officer or another. I liked that the views up deck were mostly unobstructed without the upper panel of glass that is everywhere on Princess. The ship decor, furniture and overall appearance is very modern. Chrome, white and platinum is used a lot. The furniture and carpets were extremely clean and stain free. I really liked the Sky Lounge and the Solarium......and the relaxation room but shhhhhh no one seems to know about this room. I absolutely loved that there was NO indoor smoking at all....not even in the casino. On Princess they allow smoking in the casino and it just stinks up the entire atrium area. I appreciated that you could get as much bottled water as you wanted with the premium beverage package (I don’t know anything about the rules for the classic) at the same time you ordered your alcoholic beverage. Princess had this rule that you could not get water at the same time when we took our Thanksgiving 2017 cruise with them. My husband liked the pina coladas on the Eclipse better than on Princess since X adds a floater of dark rum. With respect to white wines and dry roses, the premium wine selection was better on the Eclipse than on the Princess Cruises I have taken. Since premium wines are not generally available outside of the Blu (&MDR where we had lunch twice) and the Wine Cellar (open after 4 pm) our sommelier in Blu, Diana, was kind enough to get permission from her supervisor to keep the bar closest to our cabin stocked with my favorite premium dry rose with my name on it. I like a glass upon returning from shore excursions & with lunch which we usually had either at the Spa Cafe or with room service. The premium reds were sufficient but on par in my opinion with Princess. Hands down the beer selection at the Passport bar was outstanding and far better than Princess’ meager offerings. Our Aqua class cabin had a very nice multiple head shower and the bathroom had a nightlight that I really liked. The couch had three cushions so it was large and pretty comfy too. We went to 4 of the evening shows in the theater and found them to be okay. Savannah Smith was the one that we really enjoyed. I went to a couple of trivia/game show things and preferred the ones on Princess. My husband attended the talk in the theater with the ship’s navigator and liked it. We did the Behind the Scene Tour and the snorkeling/catamaran excursion to Nevis and highly recommend both. The lows: No coffee is available until after 7 am. This is a real issue for us early risers. I waited 2 hours every day for my coffee. I could not enjoy the sunrise with a cup of coffee which I love to do as the was up by the time they opened. The coffee is exceedingly bitter and harsh. It was only marinally better in a macchiato from El Bacchio. People complain about Princess coffee all the time but at least the International Cafe stuff is good (and available at 5 am) and the room service coffee is bland but not offensive. There is no promenade. There is only a few feet of lower deck outside you can walk on without the lifeboats creating an ugly tunnel and then getting stopped from both forward and aft. You can’t walk around the front or the back at all. You can get out front if you go up to the 12th deck or so but there is no leisurely promenade before and after dinner or in the morning. There are complaints about some (but not all) Princess ships loosing the aft portion of the promenade where you cut across inside, but that is way better than what is on the Eclipse. This ship had only 2 elevator/stairs areas instead of three. The pools are smaller and much shallower than Princess. And there are fewer of them. There were far too many areas for smokers up deck. You could not get away from it if you wanted to walk around up deck and enjoy fresh air. Smoking was allowed aft port side at the Sunset Bar on deck 15, at the Mast Bar starboard deck 14 and by the children’s Wet Zone port side near the family pools on deck 12. We had a lot of smokers on this cruise and I was surprised at far the smoke travelled. It really took away from my enjoyment of the outside areas. Our Aqua Cabin Shear lack of square footage in our stateroom. The Aqua room was less expensive than our budget allowed but the next step up -Sky Suite (302 sq ft) was way over budget and still much smaller for the money than Princess. No nightstands with drawers next the bed. Inadequate amount of storage. No room for personal items in shower No counter space in bathroom I found the bed very uncomfortable and there was no topper available. Princess rolled out their Luxury Bed and it is heavenly (to me). I love it so much I bought it. Anyway for what it is worth these are my viewpoints and impressions. As I said earlier, folks get off the same ship from the same cruise and have very different take aways. Read Less
1 Helpful Vote
Sail Date: December 2017
A great cruise and ship, happy smiling crew, i booked a year ahead sadly due to the hurricane the points of call were changed , but I was disappointed the planned over night in Bahamas and extra days stay was changed, the island was not ... Read More
A great cruise and ship, happy smiling crew, i booked a year ahead sadly due to the hurricane the points of call were changed , but I was disappointed the planned over night in Bahamas and extra days stay was changed, the island was not hit by the hurricane, Martinique was added a disappointment and a total waste of time in my opinion, the first week was good but I did feel the last few days we were trying to fill time and the cruise itinerary was disappointing to what I had originally booked. I was disappointed on Christmas day to be served a turkey type roll for my dinner but other times in the ocean view at lunchtimes there were roast dinner with fresh turkey and a number of roast meats at the same time, WHY could this turkey not have been used as a Christmas dinner on Christmas Day, very disappointing! The ocean view food was excellent, salmon or steaks cooked to order etc, the main restaurant was disappointing for that reason I only visited 4 times in the trip. Entertainment was ok but not the quality I felt of shows on RCI Oasis class. We were on the Eclipse Christmas 2015 and attend ipad and iphone lectures very informative, for 30 minute plus sessions FREE it was disappointing to be charged to attend similar classes on this trip, the day time activities did seem to be commercially generated sales in the shops, art etc Generally I did not feel the Christmas Day celebrations were disappointing, Father Christmas arrived that was it back to normal, as I said disappointing no special Turkey meal . I must make a special praise for your Hotel Director she was outstanding she was every where and immaculate every time, she could not have slept! It is clear she is a real asset to your brand! The entertainments officer worked hard so also credit there. Shore excursions were as normal expensive, we did not attend but I heard many negative comments on the beach trip in the Bahamas, over crowded etc , we went on the local bus to the other side to hometown beautiful beaches and the bus a $1 each way a bit of a reggae bus , blue is the best , yellow well good fun, a taxi if you do not fancy the local transport, Simon Cowel goes to that beach and top designer shops Gucci etc there, why not run a trip to this exclusive area? $2 each well spent. Read Less
3 Helpful Votes
Sail Date: December 2017
Have always been happy with Celebrity, quality before quantity. The dining experience always enjoyable and work with passengers with food allergies. Loved the glass blowing from Corning Glass Museum. The stage shows are very good. Loved ... Read More
Have always been happy with Celebrity, quality before quantity. The dining experience always enjoyable and work with passengers with food allergies. Loved the glass blowing from Corning Glass Museum. The stage shows are very good. Loved the martini bar, even had virgin martinis so not to get stupid, and also enjoyed the quiet wine cellar. The main complaint was getting on the ship, it was a true cluster. We have elite status which gives you priority boarding, but they really lacked communication on that trip. Tried to take a mob of 1000 people into a single line to enter the escalator, hot mess!! But, embarkation was much smoother and like the conveyor belt for the baggage was helpful, suggest start at the beginning of the belt, because some case were falling off and nobody to put them back up they sat. For excursions, they were calling the excursion numbers way to fast, instead of letting each one clear the room first, a bit confusing. Overall, it was enjoyable and relaxing. Nothing is perfect but certainly could be improved. Read Less
3 Helpful Votes
Sail Date: January 2017
We boarded the Eclipse in Miami on Jan 2nd. This was the first time on a larger ship. We were used to ships with about 650 passengers. Boarding (at noon) in Miami, while the port was extremely busy, went quite seamlessly. Our stateroom ... Read More
We boarded the Eclipse in Miami on Jan 2nd. This was the first time on a larger ship. We were used to ships with about 650 passengers. Boarding (at noon) in Miami, while the port was extremely busy, went quite seamlessly. Our stateroom was ready earlier than expected, however, our luggage did not arrive until late afternoon. We spent the afternoon learning the ship and taking advantage of the open house to explore all of the specialty restaurants and other facilities. We made reservations at two of the specialty restaurants for dinners on the two ‘at sea’ days and before they got full up. We recommend you do this ASAP. We also went to the Main Dining Room and made arrangements for our party of six to have the same table and servers for the duration of the voyage. This worked out very well as we got to know our servers, (Rhys & Omer, and our sommelier Alex), and they us. They were all exceptional. We had the Classic Beverage package as part of our reservation. The premium package upgrade is an additional $10 per person per day. We did not find this necessary but strongly recommend the Classic package, as individual beverages, including bottled water, are extremely expensive. Our stateroom was on the top deck, 12th floor, at the stern of the ship; fabulous view with a larger balcony. Our travelling companions were in an adjoining stateroom so we had the balcony partition removed for the voyage. We really liked the layout of the cabin, plenty of storage space and roomy bathroom. Our cabin steward, Simeon, was very attentive. We dined in several venues, the Main Dining room, the Buffet, and two of the Specialty Restaurants (Tuscan Grill and Murano’s). Sherwin, our server in the Tuscan Grill was exceptional and treated us like royalty. Overall restaurant service and food are excellent! Bar service was a little slow. We went to a few evening productions. The in-house singers & dancers were excellent, however, we found the guest artists, comedians and singers, not to our taste. We watched The Corning Hot Glass show several times and it is worth seeing. We only had three ports on this trip. We booked one shore excursion, the snorkelling at Grand Cayman, and it was great. At the other two stops, Cozumel and Costa Maya, we made our own arrangements. The Mayan Village at Cozumel is well worth visiting. Although it’s a much bigger ship that we were used to, we did not find it at all crowded. We will probably book another Celebrity cruise in the future Read Less
3 Helpful Votes
Sail Date: January 2017
The cruise line does not offer any thing more than music for entertainment. If you are asian and vegetarian, then do not go to their main dining hall. you'll get no good food. I can cook better than the executive chefs they have on ... Read More
The cruise line does not offer any thing more than music for entertainment. If you are asian and vegetarian, then do not go to their main dining hall. you'll get no good food. I can cook better than the executive chefs they have on board. They finally accepted that they do not carry asian foods and spices and hence cannot help us. The only option left is "Ocean View Cafe" where you pick from the buffet. Plus, there is less than 1% guests which are asians, hence you feel left out. This was my second cruise with Celebrity and experience has been same. Even the crew members do not greet or treat asians nicely (i do not know why). The cabin was nice and it was properly cleaned twice a day. The shore excursions offered were adequate. There was lot of shopping options but they were all high end and very expensive. Read Less
5 Helpful Votes
Sail Date: January 2017
My travel companion and I always enjoy the shows on Celebrity. We've traveled together on seven Celebrity cruises on five different ships since 2008. This cruise on the Eclipse had the best entertainment. The cruise director -- ... Read More
My travel companion and I always enjoy the shows on Celebrity. We've traveled together on seven Celebrity cruises on five different ships since 2008. This cruise on the Eclipse had the best entertainment. The cruise director -- Eddie, I think his name is -- did an awesome job booking talent. The ship's own entertainers were awesome as well. The food was good. The room was well maintained. Staff was friendly. The spa staff know how to care for passengers. And the gym dudes were HOT! Celebrity Cruises makes me very happy! My only complaints about our vacation were: 1. The pickup van the cruise line arranged was more than hour late prior to departure; 2. American Airlines agents in Miami were exceedingly rude; 3. A wine steward in the Blu restaurant (a female whose name I can't remember) treated my friends and me rudely more than once; 4. The embarkation person who gave us our sea passes failed to include our wine package on my companion's card, which created difficulties. However, despite these few negatives, I thoroughly enjoyed my vacation. Read Less
5 Helpful Votes
Sail Date: January 2017
This was our first time sailing with Celebrity Cruises and overall, we had a very nice time. Dining: Since we were in Aqua Class, we dined at Blu for breakfast and dinner everyday. This was the best part of our trip! We were blown away ... Read More
This was our first time sailing with Celebrity Cruises and overall, we had a very nice time. Dining: Since we were in Aqua Class, we dined at Blu for breakfast and dinner everyday. This was the best part of our trip! We were blown away by the service and the quality of food. Don't let their advertisement of "clean eating" give you the wrong impression. We were thrown off by this at first because we are on vacation, which means we want to splurge and not worry about healthy eating! Needless to say, we went home a few lbs heavier and we have no regrets! Although, I'm sure you can do it in a healthier way. The food was so delicious we just couldn't get enough of it. Filet mignon and lobster were two favorites! Balcony Stateroom: No complaints here! Plenty of storage space and our room attendant was excellent. The chairs on the balcony were very comfortable and supportive. Entertainment: Since I am comparing this experience to my last cruise on Royal Caribbean's Oasis of the Seas, I was not as impressed with the shows and entertainment. The vocalists and acting were good, but they didn't have that "wow factor" like I hoped for. There were a few shows that I could've done without but I did enjoy the Acapella performance and Rock City. Please watch these videos for more input: REVIEW Celebrity Cruises Aqua Class Travel Vlog: https://youtu.be/qvKyjkrdqfo Caribbean Cruises Celebrity Eclipse: https://youtu.be/xYZwW7yHmOE Read Less
11 Helpful Votes
Sail Date: January 2017
I've been on a ton of cruises. Everything from the usual Carnival, RCCL, Norwegian, Princess and some a bit less common like MSC and Pullmantur/Crosieres de France. But even though I had a great experience on Celebrity, I ... Read More
I've been on a ton of cruises. Everything from the usual Carnival, RCCL, Norwegian, Princess and some a bit less common like MSC and Pullmantur/Crosieres de France. But even though I had a great experience on Celebrity, I hadn't actually cruised on Celebrity in about 15 years. I'm glad to report that the standards and quality are still first class. I'm not sure that the food is quite as good as it used to be, but it's close. Here are my recent impressions from our recent 6 day cruise aboard the Eclipse. Embarkation: Well organized but super slow. Not sure if something could be done to speed up the process, but at least everyone was very friendly. 3 stars. The Ship and Cabin: Very nice overall condition. Loved all of the "hidden" bars and places to eat. Really enjoyed the Aqua Spa Cafe, which we didn't notice until almost the last day. Our room was spotless and the ship was very well maintained. We stayed in 7287, midship on the port side. We had a great experience, but another couple on the same deck slightly farther aft felt excessive vibrations. 5 stars. Entertainment: So-so, to be honest. Only 1 "splashy" production, which was pretty solid, and one comedian was funny (I forget his name), but otherwise room for improvement. They should have done at least one more major production, as the cast was very solid. 3 stars, at best. We thought MSC's entertainment blew Celebrity's away. They had wonderful pianists, opera singers, flamingo guitarists, live music and such all over the ship. Much more basic on Celebrity and somewhat lacking in energy (with the exception of the major production). Food: Outstanding. Fresh ingredients used in creative ways. Steak always cooked perfectly. Not much scrimping, if any. Sanitation could be better. I got sick. A lot of the soap dispensers were empty. Room service pretty efficient. Loved the Lobster Murano in the Murano specialty restaurant. 5.5 stars. Service: First class all the way! It's not the friendliest crew, but pretty friendly nonetheless and always very professional. Employees seemed pretty happy, which is always a good thing. 5 stars for service. Itinerary: We visited Grand Cayman, Cozumel and Costa Maya in that order. In Grand Cayman, we did the Celebrity tour of the island and then onto the 7-mile beach, which was very nice. The price seemed fair and I thought the tour was worthwhile. In Cozumel, we privately booked Mister Sancho's in Cozumel. While you have to take a cab there and back (about $17 each way), it's all inclusive and the food and drinks are great and well-varied. Don't miss the fresh fish, a local grouper that was fantastic. You can get a whole fish or grilled filet. We went with the filet. Drinks are strong and tasty. Grilled shrimp were outstanding. Yum Yum. Beach and grounds are gorgeous. Highly recommend this. If you buy it on Viator, you might be able to find a tour coupon to reduce the price. In Costa Maya, we did the Maya Chan resort, again privately. Owner Mark is from my hometown of San Diego and he put together a gorgeous, all-inclusive resort after visiting the town on a cruise himself. Coconut trees everywhere, hammocks, white sand beach, wonderful cocktails and food and again, all-inclusive for about $55 per person, which includes transportation to and from. I cannot recommend Maya Chan highly enough. Great food and drinks and great service. Book this one early, as it sometimes sells out. Passengers: Varied. Mostly 50-70 with obviously some younger and some older. Non-snobby, somewhat upscale crowd. Everyone was polite and well-behaved. I've seen shouting matches and fights on Carnival. Nothing like that. A pleasant group to sail with. Cocktail Package: As you may know, Celebrity is throwing in cocktail packages as an incentive to book many of their cruises. This is a great value if you drink. We highly recommend the World Class Bar, featuring really interesting craft cocktails using fresh ingredients and premium liquor. Speaking of premium, I upgraded our basic drink package to the premium package, and that is probably worth doing. Wine by the glass in the restaurant was generally very good and our sommelier was excellent and attentive. 5 stars. Shopping: Meh. Not impressed. Shops were nice, but I'd like to see more varied merchandise with better pricing. 3 stars. Disembarkation: Relatively fast and efficient. We had a long layover and did the ship organized Everglades tour and FLL airport drop off. While I thought they were well done, the weather was unusually cold which made the experience less-than-pleasant. Not their fault though and it's a great way to kill time and get to the airport if you have a later flight. 5 stars. Overall: We had a terrific time. While the lobster tails were not quite as big as they used to be, and the filet mignon wasn't quite as thick or yummy, we had a really exceptional time. Even though I haven't sailed on Celebrity much, I'd certainly consider it a "go to" cruise line. If you want a truly first class experience at a fair, but not cheap, price, there's not a lot of serious competition. Read Less
4 Helpful Votes
Sail Date: January 2017
Just back from a glorious six day cruise. getting on the ship was an hour wait in line (may want to find a better way to board) Once on was able to go to the room and speak to our cabin attendant Ravin. Here's a tip, give your cabin ... Read More
Just back from a glorious six day cruise. getting on the ship was an hour wait in line (may want to find a better way to board) Once on was able to go to the room and speak to our cabin attendant Ravin. Here's a tip, give your cabin attendant an extra tip the first or second day and see how much better the service can be. He made sure we were okay and if there was anything we need to see him and left a cabin number just in case. We then went to explore the ship and more importantly get food. The buffet was calling with great choices. The ship was beautiful and well maintained. The weather 82. This was our first time for select dining and found it good, but really had the same table and time for 6 days. Our server Vincent was exceptional. We always were served in a timely fashion. The food seems to be better in the dining room on this ship. We went on the jeep tour in Grand Cayman. We found it interesting but not worth the over $100 price tag. We even went to Hell and back LOL. We took a taxi to Mr. Sanchos beach all inclusive resort in Cozumel and had a fantastic day. We will be back and others need to book this before you get there. This is going to surprize most of the critics but I thought the two shows from the ships singers and dancers were fantastic. The show Topper was different and entertaining. The rock show was also good. There was a Canadian group eh440 that should not be missed. The CT was also pretty good and enjoyed trivia. The only thing that could make this a better cruise is to have more entertainment earlier around the pool. Read Less
10 Helpful Votes
Sail Date: January 2017
My family just finished sailing the Celebrity Eclipse on a 6 day sailing. There is no doubt that the premium customer service and the aura of elegance that Celebrity used to pride itself in is slipping. While this is only my 3rd cruise ... Read More
My family just finished sailing the Celebrity Eclipse on a 6 day sailing. There is no doubt that the premium customer service and the aura of elegance that Celebrity used to pride itself in is slipping. While this is only my 3rd cruise with Celebrity, my first experience on the Silhouette two years ago really set the bar high. Last year when we sailed with the Constellation, we thought maybe the service was a little less stellar because it was not a Solstice class ship. After this year’s cruise on the Eclipse, it was made obvious that the class of the ship is not the issue; there are greater issues within the management by RCI that are causing the problems with Celebrity. Our first bad experience was in the general dining room on the first night of the cruise. When we asked the sommelier for the wine list of wines by the glass, we were told that there was no wine list and could he recommend a wine for me. He poured a glass of wine from a bottle he was carrying. After tasting it, I told him it was not an acceptable wine and that I had paid for the premium alcohol package partly because I wanted to enjoy decent wines with my meal. We were told that because the previous sailing was 12 days and over Christmas and New Years that the ship’s stock of most wines was depleted. At that point I got up to speak with the maître d. Quickly I was supplied with a wine list and a promise to serve us the wines we wanted. Later, however, our sommelier confided in us that he was told not to present the wine list by superior, and that I was only receiving special treatment because I had complained. He apologized to us because he wanted to provide good service but his hands were tied. Continuing with this trend was what we were told about drinks that used to be included in our premium beverage package, like Fiji water, Vitamin Water, coconut water or just getting one large bottle of water instead of multiple smaller bottles. We were repeatedly told “The ship ran out of everything on the previous cruise and is waiting to be restocked.” When I pressed the issue to find out how long those items had been missing, I was told that it had been a while. On our first cruise with the Silhouette, and even last year on the Constellation, whenever we would leave the ship for excursions, there was a table set up with a variety of beverages (including Vitamin Water and coconut water) that we could be given to take with us off the boat. For all three stops on this cruise, however, the only beverage that was offered was 500ml bottles of water. The most recent downgrade in service from Celebrity/RCI comes from the attention given to the rooms by the room stewards. On the third night of our cruise, we went to dinner and came back an hour and a half later to find that our rooms had not been prepared for the evening with clean towels and the beds turned down. This was a luxury that we had come to enjoy on our cruises. In fact, the service on previous cruises had been so stellar, it would become a joke between my wife and me about how fast the rooms were cleaned. One time we left for dinner but had forgotten our camera. We came back to the room 5 minutes after leaving and it was already cleaned. Our room steward apologized profusely for the delay in service. He said he was doing all he could. I mentioned to him that I only saw him cleaning the rooms and that I had seen any assistants helping him out. He said that last month Celebrity did away with all the assistant room stewards, and instead of having 20 cabins between himself and an assistant, he now was in charge of 14 cabins by himself. He said that Celebrity had told him that it was because the assistant cabin stewards were not all providing the level of service and attention to detail required by Celebrity. I’m certain that’s Celebrity’s version of disguising the 30% reduction in housekeeping staff as a polished the lump of coal Christmas gift to their employees. My last criticism has to do with changes in the evening buffet. While they still have the make your own pasta station and the grill to order station, they did away with the sushi and made-to-order stir fry station. The Eclipse was recently renovated and the Café on Five was replaced with an a la carte Sushi restaurant. I’m sure the changes in the buffet are designed to force people who want sushi to have to pay for it. I was left disappointed because when I eat at the buffet, I limit myself to freshly prepared items. I was left with one fewer options. All of these problems, I believe, are leading to low morale and lesser customer service emphasis on the front line employees of the ship; they know customers are not as pleased as before, but there is not much they can do as individuals. Multiple times on this cruise I was given excuses by employees instead of solutions. The front line employees don’t seem as empowered or as motivated to provide top-notch and proactive customer service. They are left putting out emergencies and making excuses. I see this is a management issue, not one that is the fault of the front line employees who are working harder than ever. All this being said, we did greatly enjoy our cruise. It was a great family trip. But Celebrity is slipping. Noticeably! After our first cruise on Celebrity two years ago, we had decided to sail exclusively with Celebrity on future cruises, even if it meant paying a little more for the cruise. After our experience last week, that will no longer be the case. We don’t see any reason to choose Celebrity over Norwegian or Carnival or even Celebrity’s sister company, Royal Caribbean. The things that used to set Celebrity apart from those other companies no longer seem to be a part of Celebrity’s business plan. This is a sad and rapid decline for what was recently heralded as the best non-premium cruise line. Read Less
2 Helpful Votes
Sail Date: January 2016
At the last moment we decided to do this cruise after having already booked a cruise on another cruise line that was leaving right after this cruise. We decided to do an ocean view cabin and compare it to a veranda cabin, our typical ... Read More
At the last moment we decided to do this cruise after having already booked a cruise on another cruise line that was leaving right after this cruise. We decided to do an ocean view cabin and compare it to a veranda cabin, our typical choice. As always, Celebrity offers a very fine, pleasant experience. We found the art work that decorated the ship to be very muted in tones, but it was fine. For us, this was the first time in a very long time that we ate in the main dining room and our first time with "anytime" dining. We enjoyed our experience and enjoyed a number of interesting conversations each evening as we sat with new diners. However, we missed building a personal relationship with our servers since we never sat in the same area on any of the nights. As always, the food was good and we enjoyed the choices that were offered. It was the first time we ever booked an ocean view cabin on an S-Class ship. There are many good things to say about this type of cabin over any of the veranda cabins. Of late, we have been booking aqua class cabins. Although there is less room in an ocean view cabin, the layout of the cabin provided greater convenience. Because the mirror and desk area were against the far wall (adjacent to the port hole) my wife and I were able to dress at the same time (while she is putting on her makeup) without my bumping into her as I walked around the cabin. Perhaps a minor point, but it made our time in the cabin more relaxed. Further, we found there was more storage space for our clothes and it was easier to access. The lower price is another advantage of this type of cabin over a veranda. However, I must admit, I missed going out on the veranda and enjoying the ambiance of the Caribbean. Another difference that I found on this cruise over others was our booking a cabin on Deck 3 rather than on a higher deck. We found that the cabin was not as stable as higher decks. This surprised us since we had always heard that lower decks tend to be more stable. Also, we found the lower deck was noisier because we could hear the crashing of the waves against the ship. This was a new experience for us, too. Bottom line, the ocean view cabin offered us some new experiences that added to our cruise experiences. If ever we book a cruise at the last moment and are offered only an ocean view cabin, we would not hesitate to take the offer. Good cruising! Read Less
10 Helpful Votes
Sail Date: January 2016
Eclipse, Jan 5-10 Pre Cruise: As we live in a cold climate, 1000+ miles from the Port of Miami, we schedule a couple days travel buffer to allow for potential storms which can easily cause a full day travel delay. As no serious ... Read More
Eclipse, Jan 5-10 Pre Cruise: As we live in a cold climate, 1000+ miles from the Port of Miami, we schedule a couple days travel buffer to allow for potential storms which can easily cause a full day travel delay. As no serious travel delays occurred and we ended up having a couple days to begin the relaxation process - perfect! We stayed at a modest hotel (The Croydon) in "Mid-Beach" - about a mile walk from the famous South Beach. Nothing beats starting a vacation out in the sunshine with a big breakfast involving eggs, steak and very good Bloody Mary's. Much of the rest of the time was spent walking, people watching, sunning and more enjoyable dining and sipping. We were in full vacation mode by embarkation time. Embarkation: A nice ride to the port in an Uber Black - now THAT's modern luxury. Remembered the luggage tags this time - handed them to the porter with a picture of a president and we headed toward check-in. It was 11:30 and the crowds were already quite thick - I suspect that, on the the shorter cruises folks want to get on ASAP and enjoy the full time allotted to their cruise. Queues were not overly long and by about noon we had two feet on deck and were clinking our glasses of bubbly wine. As on our only previous cruise, we headed directly for Bistro on 5 (well, maybe not directly - instead of heeding my wife's advice that we were in fact right outside Bistro, I insisted on us going up and down a flight or two of stairs and round the atrium once or twice before admitting she was of course right. Yes, I'm an idiot.). Embarkation Lunch: We were seated immediately, at relatively the same window table we dined at on Reflection two years ago. We're both fans of Domaine Chandon but after ordering we were informed that none was available and were offered a glass of some rose Prosecco which we happily accepted. A different server returned with the bottle along with an explanation that the original server had in fact erred and that, as this wine was normally only sold by the bottle it would be a one time only treat. The wine turned out to be delightful but we were switched over to the originally ordered Chandon for subsequent glasses (new glasses were provided) - not sure how it magically appeared nor what happened to the "dregs" of the rose Prosecco. Having read so much about Celebrity's Onion Soup on this forum and as we would be again Dining in Blu where it is not offered, we decided we would see what all the fuss was about. The soup (if a bit salty) with its topping of cheese as hot as molten lava provided a welcome warmth on what was an unusually (for Miami) cool and windy day. I usually make a batch of this stuff at least once a winter and I was reminded I should get this done soon - it's always a satisfying dish. To follow, I had a spicy shredded beef crepe and my wife had a chicken Caesar Salad - both very enjoyable (I love that cumin dressing squiggled over the crepe). We shared an Italian crepe for dessert - I had espresso and my wife had a latte. $20 for the two of us - I added a small extra tip and the drinks were covered by the beverage package (upgraded to Premium as a perk by the online travel agency). The announcement that cabins were ready came during lunch so we now headed off to check ours out and drop off our carry-on before exploring the ship. Sailaway: As arranged through the roll call, we headed to the Sunset Bar for sailaway and met a small number of fellow Cruise Critters. Meeting new friends is a great way to start a cruise IMO and it's so much fun to meet folks who come from other parts of the continent and sometimes the rest of the world. Most of us eventually made our way inside as the departure was somewhat delayed and the day wasn't getting any warmer. At about 6 or 6:30 I think, we watched from the Sky Lounge as Eclipse made its way out of the port. Food(!): Dinner @ Murano: My wife and I LOVE and to eat - I'm a pretty serious cook and she is my best audience - so we make a point of trying as many venues and different items as we are able. As Aqua guests were offered 50% off the cost of specialty dining for embarkation day only, and as we had not yet tried Murano, we made a reservation for just after the first show. We were seated at a very nice table (are there any lousy ones?) and were left to make the very difficult choice of what to dine on. For starters, I settled on the Diver Scallop and my wife, the Smoked Salmon and Crab Parfait. Both were very pretty presentations and both properly prepared - the scallop was undoubtedly not of the "diver" variety (less than 1% of all scallops are) but I really didn't expect it to be, even with the up-charge for dining here). We don't often dine in places that specialize in tableside prep so we both opted for mains which involved a bit of that. We're Canadian and keenly aware of the difference between Atlantic and Caribbean lobster - nonetheless, my wife settled on the Murano Lobster and I went for the Dover Sole (which I suspect was actually the Pacific variety rather than the true Dover but don't eat enough fish to be certain). We really enjoyed chatting with the server as he competently prepared and flambeed the lobster and deftly boned my fish. We both thoroughly enjoyed our plates and each had a taste of the other's choice. We were a bit amused that, when presenting the menu, our server sort of apologised for the inclusion of the cheese course assuring us that it wasn't compulsory should we wish to avoid such apparent strangeness. We quickly made it clear that we were both in fact aficcionados of good cheese (I tend not to use the term turophile as it's a bit pretentious - on the other hand, I don't use cheesehead either, unless it involves football in the midwest) and that we'd be looking forward to that course. Well, the cheese course did not disappoint - a respectable selection was tastefully presented on an attractive cheese cart. The highlights for us were the Epoisses and the Tomme du Savoie but all of the cheese were in good condition. We chose 20 year old Tawny Port to accompany our cheese. We finished off by sharing a Grand Marnier Soufle and the sorbet selection along with coffee and brandies. The whole experience is a bit old fashioned but, sometimes it's nice to relive the sort of fancy dining we did 30 years or so ago and overall we had a most enjoyable evening here. Dinners @ Blu: One of the features which attracted us to Aqua class was probably also instrumental in the lifting of the personal embargo I placed on cruising until my mid fifties - the opportunity to dine in a smaller restaurant, at our own table, at no set time. We really enjoyed Blu on our first cruise on Reflection and on this second cruise, Blu did not disappoint. I know a lot of folks don't care for the Blu menus and I do appreciate that they may have become a bit long in the tooth for more frequent cruisers, but for us, the menus are attractive. Highlights of our 4 dinners included perfectly prepared duck and rack of lamb for me, delicate Dorade and flavourful pheasant for my wife and some of the best prime rib I've had in years for both of us. We also found many of the soups (cream of parsnip!) to be a success. One evening I was intrigued by what a gentleman at the next table was eating - after learning it was a vegetable curry from the vegetarian menu we shared and very much enjoyed a portion to (with some roti) with our mains that evening. Service here was excellent, just as we remembered from last time. If I had anything to quibble about it would be the lack of availability of the some of the wines by the glass offered on the menu. The choice of French wines is already limited so, to learn that a couple (a Medoc and a Pouilly Fume) were unavailable with a suitable substitute available for only one of them (a Sancerre for the PF) was a bit of a disappointment - we nonetheless beared down and made the best of it however. Breakfasts: We both really needed some rest on this cruise so we never once were up in time to breakfast at Blu - something we've yet to experience after two cruises. We ordered eggs, sausage, some cold cuts, croissants and fruit from room service which we enjoyed on our balcony on one morning and ate breakfast on the rest of the days in the Oceanview Cafe. Oceanview Cafe: OK, I have a confession to make. I LOVE BUFFETS! There, I've said it and I'm glad. It's something of a guilty pleasure. I'll never understand those who proudly proclaim "we don't do buffets" or as one poster recently suggested "Oceanview cafe is low-grade canteen food". Granted, I've seen plenty of buffets that I wouldn't bother with and even some that I wouldn't go within several feet of and I wouldn't suggest for a minute that every single item on the OV is worth the calories but, come on, there are some pretty decent quality items available here that are pretty darn tasty - it's a matter of approaching the matter strategically. First of all, I don't view the buffet as a "dining option" but rather, a place to grab a bite - kind of like having your own fridge and pantry where the items you find in it are magically made plate ready. In that context, I'll contend that the OV is a rich oasis of all manner of culinary delights! Highlights at the OV for us included: The Eggs Benedict station where several variations on EB were prepared to order - Italian (salami, pesto), Mediteranean (grilled vegetables), Mexican (chorizo, salsa), German (sausage, mustard sauce), Scottish (smoked salmon)... you get the idea. The Indian food station where several curries, pickles, rice and breads were offered. The MASSIVE Yorkshire puddings which accompany the baron of beef. Some really tasty breakfast sausages and some hot and crisp McDonalds style "hash browns" (another very guilty pleasure). Having someone bring me endless Mimosa's that I didn't have to pay for. To be honest, one of the disappointments of the cruise (nobody's fault but mine) was my inability to consume foods which I shouldn't eat often in quantities which I shouldn't eat ever. For a variety of poor excuses, I haven't been cycling since October - which is a shame because when I'm riding 20 or 30 miles a day I can eat quite a bit and when I'm riding a hundred miles in a day, I can imitate an industrial shop vac with no impact on the waist line. I've learned my lesson and will be getting the winter bike off its rack tomorrow. Mast Grill: I just LOVE those burgers. Again, wish I could have eaten way more. Bars/Beverage package: Our Classic Beverage Package provided by Celebrity as a perk was upgraded to Premium by the online travel agent so we were able to try most of what we wished without extra charges - although I did occasionally provide an extra tip. We really enjoyed the Molecular Bar on Reflection in 2014 so were keen to see if its replacement, World Class Bar, met the same standard. Generally I'll say it was a success based on the quality of ingredients and the creativity of the recipes - but it probably falls short in the variety aspect as it's a pretty short list of drinks. We each tried a couple of the cocktails from the "main part" of the list and I tried the smoked rum thing and we shared an infusion after a show one night. The smoked rum thing was worth trying for the theatre it provides but I'm not sure the smoky flavour of the rum would be to everyone's taste (I enjoyed it, my wife didn't) - I'd say if you enjoy a cigar with a brandy or whisky then something like this is likely for you. We both enjoyed the Bulleit infusion and recommend it - be aware however that it must be ordered ahead of time to allow enough time for the infusion to occur. We ordered ours before a show one evening, dined after the show and then headed to the bar and enjoyed the infusion as an after dinner libation. We also enjoyed the Martini Bar, enough of which has been written here to obviate the need for me to say more. After a couple of cruises we've yet to have a drink in either the Passport or Ensemble but found the service, availability and quality to be just fine in all other bars. One thing I did find odd was that the "Slush" bar which serves frozen drinks mixed with the higher end liquors and which are only covered by the premium package serves its products in paper, takeaway cups while the Pool Bar almost right next to it serves the cheaper versions in nice glasses. Weird. Entertainment/Activities: We don't typically seek out organized activities as such and so can't comment on bingo, trivia etc., we did however participate (i.e. dance like fools) in a couple of the theme nights. One night we enjoyed the Motown party in the Sky Lounge where a number of the production show singers and dancers performed a variety of the Motown standards. We also enjoyed the Disco themed party in the atrium where Richard Spacey dressed in satirical disco attire and led the crowd dancing to a variety of well known disco tunes. An impressive "balloon drop" added a lot of fun to the festivities. We also attended the Heart of the Operation Galley Tour - I did this last time but my wife didn't so we did it together this time. The event is hosted by the executive chef - coincidentally, the same one, Darran Bailey, who hosted the one I attended on Reflection last time. Darran has a really interesting background having served as chef at Buckingham Palace and having spent some time doping business development for Gordon Ramsay. While groups are being staged to begin their tour, he answered questions from the audience. Someone with a mildly cruel streak trolled him by asking about the "number of oranges they carry on board" to make fresh orange juice while another slightly devious passenger tried to get him to disclose "food costs per passenger". It was fun to watch him dance around those two, We attended the show in the theatre every night. I don't get hugely critical about these events and , frankly, see them as something a bit extra that's thrown in as a perk.Yes, I do understand that it's a big part of the draw to some of the more frequent cruisers and that you expect more - to us though, it's not something that we normally see much of (we do attend many "rock" concerts but not much in the way of production shows) and we're happy to have the chance to sit back and enjoy watching and listening to some young kids pursuing their dream. The first and third nights featured Karen Grainger - an "impressionist" who sings in the voices of a variety of well known artists and injects humour into the proceedings - who we found enjoyable enough. We really enjoyed both of the production shows, Topper and Rock City - but again, we weren't listening carefully for pitch accuracy or trying to determine story lines - great stuff for relaxing with a drink and letting the appetite for dinner grow a bit more. The final night featured a vocal group new to Eclipse called Shades of Buble. The guys from New York dressed in black, slim suits and skinny ties performed a variety of tunes he has been known to perform live. In addition to his own compositions they also performed a selection of Sinatra standards as well as a selection of covers of tunes by popular artists. Although I think the production could use a little work (length, pacing), we thought these guys were pretty talented - I enjoyed the show and I'm not even a Buble fan. Odds and Sods: The ship was spotless and beautiful - like new. Cabin was like new and the steward and his assistant were attentive, meticulous and unobtrusive - exactly the way we like it and I left them each a small extra tip. No loud music anywhere and much of the piped music was very enjoyable - particularly the Chill piped into Blu. Staff were friendly and for the most part, appeared happy. Still amazed that on a ship with 3000 other passengers there are PLENTY of quiet, even deserted places to park oneself without having to retreat to the cabin. How could I possibly forget to try the ice cream in OV - again. We did smell smoke near the casino this time - why IS that? Elegant Chic: Dress was ALL OVER the map. I wouldn't dare suggest that any particular costume was in the majority - and I would strongly suspect "confirmation bias" at play of any such observation. For the record, I wore a suit, no tie - my wife wore a pinstriped pant suit (at my request - one that I really like but typically only get to see her in it for a few minutes before she departs for an important business meeting). I wore a jacket to dinner all other nights except one and my wife wore mainly dresses. Read Less
Sail Date: January 2016
This was a short 5 day cruise to Nassau and Grand Cayman. Our balcony stateroom was on deck 8, by the front stair/lift core, unfortunately without our preferred room layout of the couch by the balcony. We like this class of ship, it has a ... Read More
This was a short 5 day cruise to Nassau and Grand Cayman. Our balcony stateroom was on deck 8, by the front stair/lift core, unfortunately without our preferred room layout of the couch by the balcony. We like this class of ship, it has a more contemporary feel to its interior design and the public areas are very spacious. This was a short cruise and it had a much younger clientele with lots of men walking round with bottles of beer in their hands, not perhaps the sort of classs Celebriy is trying to encourage - and they didn't take much notice of 'evening chic'. We prefer Select Dining and a table for two, ideally by the balcony edge overlooking the main dining area below, and managed to secure it every evening through Marlena, the very helpful hostess at the front desk. The waiters were efficient and the sommelier friendly – we are generally very happy with the MDR for dinner but tried the Tuscan grill on the first night on a reduced offer – the steak was OK but we would not go again, the atmosphere is a bit bland. The food in the MDR was fine, and no problem in finding something acceptable. We did feel that the choice on this 5 day cruise was not the same as we have had on longer cruises - no prime rib and no lobster. We had the ‘Classic’ beverage package and the waiters were happy to serve it. We are Elite Plus members so had the option of free drinks in the early evening and this time it was by voucher, it all seemed to work well. We also had 240 minutes of free internet, more than enough for 5 days though the actual internet performance needs to improve. As this cruise had two port days and two sea days, daytime entertainment was important. We were particularly impressed with the free Apple Ipad/Iphone talks, well attended and very informative. The quizzes were good, although on-time starting appeared to be a problem, and we thought the range of music much better than we have had before - and there seemed to be more of it. We had not seen the production show ‘Topper’ before and were impressed, likewise the rock show. There Shades of Bouble singers were fine, the other singer not so good, and the cruise director was just not for us. The Captain's Club hostess was friendly and the crew likewise. Officer presence was a bit light. The returners’ cocktail party held in the early afternoon was not good. The timing is wrong and we had the same drinks we received in the evening, and a bit of music, but nothing else - officers stood around talking to each other and very clearly did not want to be there. We have visited the ports, Nassau and Georgetown, before, though Nassau not since 2001. We did our own thing. Nassau has not improved, though, in fairness, it was not helped by the windy, wet weather. Georgetown never seems to change and the tender process, using the islands’ own boats, worked well for a brief visit to the town and return. We were back to backing onto another cruise on the same ship and the arrangements in Miami were excellent. We were escorted off the ship at 10, taken through customs, and were back on by 10:45. Overall, a very pleasant cruise. Read Less
4 Helpful Votes
Sail Date: December 2015
My family of four has a lot of cruise experience, having been on Carnival, Disney, Holland America, Norwegian and Royal Caribbean over the past 15 years. Probably 20 cruises total, I have lost count. This was our first experience on ... Read More
My family of four has a lot of cruise experience, having been on Carnival, Disney, Holland America, Norwegian and Royal Caribbean over the past 15 years. Probably 20 cruises total, I have lost count. This was our first experience on Celebrity. My philosophy is that every cruise line has pluses and minuses. I read a lot of reviews on Cruise Critic where people complain about their cruises. We have never had a bad cruise. That is not to say that some are not better than others, but the trick to not having a bad cruise is to identify in the first day or two what the strengths and weaknesses of the particular boat and the crew, then go with the strengths and avoid the weaknesses. You don’t want to be spending your whole cruise saying “Royal Caribbean did this better, or Disney did that better, or Carnival is better than this, etc.” Having never cruised on Celebrity, we were apprehensive about certain things we had read in reviews of the boat, just like our first time on all of the other lines. There were complaints about service and the food. However, our nine-day cruise which included stops in Labadee, Aruba, Bonaire and Curacao turned out to be really great, with relatively few shortcomings. The Eclipse itself is spectacular. It is modern, immaculate, and state-of-the-art. The only other boat we have ever saiied on that even comes close to it is the Royal Caribbean Independence of the Seas. If I were to nit pick, I would complain about the lack of storage in the state rooms, which definitely could use a few more drawers. Some may object to the décor/theme of the boat, which is some type of ultra contemporary/modern, with a lot of abstract art. That is really a matter of taste. The pool area is too small as well. None of these were barriers to a great cruise. We had two cabins for the four of us, one an inside room and one a balcony, so not only did we get to sample two different room types, but we also got to sample two different sets of cabin attendants. The cabin attendants in both cases were phenomenal. It has always been my experience that these people are the best people on the boats. You have to wonder where they find these people! Totally satisfied here. The TVs are larger and more modern than on most ships. They are powered by Apple TV so they feature on demand movies and programming. The Main dining room food was the best I have experienced in all of our past cruises. I think why people complain about the food on the Celebrity line in some of the other reviews is that it is somewhat basic and doesn’t vary as much as on the lines. However, I think it is better to do your food good and right than it is to do it with great variation but be fair to mediocre, as we have experienced on some of the other lines. Everything we got was perfectly prepared and hot, although the portions were small. In the buffet upstairs, the variety was not near what we have seen on other boats, but the quality was superior. We did eat in one specialty restaurant one time, Qsine. That was probably our least favorite meal, as the up charge is expensive and the entire experience is “funky”. They have this strange, super eclectic menu, which you will be sharing with everybody in your family at your table, in extremely small portions, sort of an endless “sampling” experience. It’s not that the food was bad, we just found the concept almost too unique or too innovative. Still we would not rate this really as a negative experience, it’s just that it was not our cup of tea. It did not help the two of us in our family are not big “experimental” eaters, and 2 of us are. The two that are experimental eaters liked the experience better than myself and my son who are kind of fussy. So it was back to the MDR for us. All in all we were very happy with our dining. This is definitely a grown-up ship, focusing on being elegant. It is the totally anti-Carnival experience. No towel animals, no pool parties, many daily activities focusing around some type of intellectual topic. As an example, we had a former director of NASA on our cruise, and he did a four-part series on every sea day about the space program. It was really great. They also have a glass blowing exposition up on the top deck. They did several demonstrations, including for the kids, as they do have several kids programs on board. Still, this might not be the best Cruise line for your kids, unless they are a little more mature and not party animals. Different strokes for different folks, but we had no problem finding things that we enjoyed. The casino is completely non-smoking. I thought this was a huge plus. Every other boat I have been on that has a casino has a smoking section, but the shipboard casinos are so small, they might as well have smoking throughout the whole casino, as there is no way to isolate the smoking in a small area. I thought this was the best casinos set up I have seen on a boat. I’ve heard a lot of complaints about the entertainment on Celebrity. We thought the entertainment was adequate, or maybe a little better than adequate. It wasn’t spectacular, but it wasn’t a bust like I had read on several other reviews. They had two guest comedians come on the boat that were really good, as well as a comedian/ventriloquist. Just like the boat is modern, the two shows we saw were modern in their themes as well. I thought they were decent shows, but I could see where they might not be everybody’s cup of tea. In summary, We found Celebrity to be a really good cruise line and the Eclipse is a great ship. We had a really super cruise. I can wholeheartedly recommend this ship. Read Less
3 Helpful Votes
Sail Date: December 2015
Kudos to the Guest Relations staff! Very pleasant to work with and would always be interested in hearing what you had to say. Investigated any "issues" and got back to you. Can't ask for more than that. Hats off particularly ... Read More
Kudos to the Guest Relations staff! Very pleasant to work with and would always be interested in hearing what you had to say. Investigated any "issues" and got back to you. Can't ask for more than that. Hats off particularly to Neil. Neil, you know who you are. I have travelled heavily by cruise ship all my adult life and also by way of land tours (I was an international Tour Director for nearly a decade. I know what is reasonable and customary and what is just foolishness. So thank you for making my cruise better. Loved the food and the entertainment was pretty high up there too. The cruise desperately lacked any attention to singles travelling either together or alone.Should have first night meet-and-greet for sure, could have a table of singles should they want to eat together, etc...Guest Relations admitted they definitely need to work on that. I was lonely at times with only couples or families. Good passengers and staff, though, was a big plus. Be aware that the ship itself is beautifully appointed but the staterooms are very small. Don't bring a lot. No shelves to put any clothes. The few drawers they have in the living area aren't deep. In the bathroom, they no longer have the hand-held shower heads that I love nor the laundry line in the shower that you can hang a wet bathingsuit on. Need more attention to detail on future ships that will be sailing. One other thing, is that the life jackets are stuffed in a container under the bed so tightly that you can't extract one if you needed it. Told my concierge that, but he said not to worry that he'd be helping me in the event of an emergency. Loved the Cruise Director. Never seen anyone like him before. Great dancer! Shame there are no good venues to dance in. The Atrium isn't the right spot. Loved the coffee shop Bacio's. Unfortunately for me, the pastries are quite yummy there. All in all, a good cruise. Loved also that there was a large population of middle aged people and seniors on this cruise. Bon Voyage! Read Less
1 Helpful Vote
Sail Date: December 2015
We are just back from a short 5 nights on the Eclipse. As it was a special birthday for me, my husband booked an Aqua Class Cabin. This was our 4th Celebrity cruise and 10th overall. We have stayed in concierge and sky suite cabins in ... Read More
We are just back from a short 5 nights on the Eclipse. As it was a special birthday for me, my husband booked an Aqua Class Cabin. This was our 4th Celebrity cruise and 10th overall. We have stayed in concierge and sky suite cabins in the past. Aqua Class is new for us as it was not even invented when we last cruised. The package we got for this cruise also included prepaid gratuities and the premium liquor package (which we never had before). The Eclipse is probably the most beautiful of the Celebrity ships we have been on. Our impression of Aqua Class is mixed. Getting iced tea in the cabin daily is ok, but you get a small bottle of water on embarkation and are told that's it, you need to get it on your own from then on. Apparently this is a new rule. We used the Persian Gardens only once. So no value in that for us. What was lovely was dining in Blu, the Aqua Class own dining room. The room is gorgeous and service first rate. Food was either very good or just ok. Found some of the entrees a bit flavorless and didn't understand why for example lamb would be on the menu two nights in a row since the entree choices are pretty narrow. Having said that we loved the dining experience, never felt rushed and sommelier was wonderful. We also ate in Qsine one night which was a lot of fun and tasty. The entertainment was an interesting mix. The comedian (forgot his name) that we recognized from TV was hilarious and the special guest, Clare (forgot her last name but she won Holland's Got Talent) was fantastic. However, the two celebrity productions were bad. First one called Topper was just weird and the second one was like a rock concert and once again production just lacking. Having 2 days at sea made for a bit of boredom. Guess being on the Allure of Seas a few years ago spoiled us re an onboard experience. We particularly didn't understand why Celebrity now has silly pool games which we hadn't seen in the past. The pool area was crazy loud during these times. I think they perhaps were not paying much attention to the general demographics as some of the more interesting evening music fun didn't start until 11:30! Like sing along Motown which would have been fun. We enjoyed the Premium Beverage Package and took full (too much) advantage of the martini bar, alcoholic slushies, great wine at dinner and the best lattes in the cafe. Overall a great time. Would we do Aqua Class again? Only if the cost was not too much of a difference. Read Less
2 Helpful Votes
Sail Date: December 2015
I did a lot of research before selecting a cruise line and ship. One of the things I've noticed reading reviews is that people who tend not to do that seem to be the ones writing bad reviews. My priorities were the following: High ... Read More
I did a lot of research before selecting a cruise line and ship. One of the things I've noticed reading reviews is that people who tend not to do that seem to be the ones writing bad reviews. My priorities were the following: High Quality Dining, good service, especially good facilities for just relaxing, a clean and well-maintained ship which was thoughtfully designed for both function and contemporary yet high class design. Celebrity Eclipse did not disappoint. Embarkation was a breeze, by the way. It was about 15 minutes from the time I got off the airport shuttle to the time I was boarding the ship. Concierge class did have a priority line with dedicated agents and there were only about 10 people in front of me. When the suites class line was empty, those agents helped people from the Concierge class line. One thing I noted is that aqua class had no line at all. I did not see one person check in at the aqua class line the whole time I was there. Food in the main dining room was of good quality and unlike NCL, Celebrity does not have an upcharge for choosing prime rib in the main dining room! My meal at Murano was absolutely fantastic and I don't see how the food could be any better on any other ship. The lobster Murano prepared tableside and flambe was my favorite part. The buffet had a great layout and good choices, though living in Las Vegas I have an unusually high expectation for buffets. But it didn't cost me over $50 to get in to the buffet on Eclipse! One thing I really liked is that you could get steaks, chicken, or fish grilled to order at the buffet. In fact the buffet had a lot of "made to order" options. I really enjoyed the productions in the main theater. The singers were fantastic. I only wish I had taken more video of the shows. Next cruise I will attend both showings so that I can watch one and then video the second one. The stateroom was spacious and well thought out. Storage was abundant in many forms - especially in the bathroom. I often find not enough space in hotel bathrooms for my toiletries but on this ship there is a relatively large multishelf cabinet which can easily accommodate stuff from two people that have a lot of toiletries. The flat screen tv was of decent size and had a very good selection of free on-demand movies, tv, and video about the ship. It also had a few satellite channels that seemed to work consistently. The room did not have any "bunks" that come out of the wall or anything - its clearly designed for couples or singles travelling alone. The verandah had two chairs with ottomans and a table large enough for two people to have a meal. Stateroom attendant was friendly and efficient, knowing when I was out so she could clean without disturbing me. Vahlrona dark chocolates at turndown were a nice touch. I had a concierge class stateroom which included daily afternoon canapes, a welcome bottle of champagne and fruit, an expanded room service menu including full hot breakfast, and priority embarkation / disembarkation including pastries, coffe, tea, and juice in the disembarkation waiting area. I don't care about shore excursions for the most part. I did not get off the ship. The ship felt very uncrowded - especially as we passed other ships at ports and saw how they were packed in like sardines. I knew beforehand based on the Solstice class ships having a very low ratio of passengers to tonnage. Also of note is that passenger to crew ratio is almost 2 to 1 whereas mainstream products like NCL and RCCL tend to be a little over 3 to 1. I think this made a positive difference. It was never difficult to get a deck chair, and there really weren't lines for anything, nor did the buffet ever seem congested. A lot of people complain about being solicited to buy drink, dining, and internet packages. I had no issue with this. There are tables setup around the ship with flyers on them advertising the packages, and sometimes they were staffed with a person announcing why they were there but I didn't really feel this to be harassment. Based on reading reviews it seems that maybe in the past Celebrity did not do this and long time Celebrity loyalists don't like this change. I can definitely understand that point of view. Also I had already purchased a drink package at booking - so maybe I didn't get bothered? But there were two levels of upgrade available and I was not solicited once to do so. The spa area is very well laid out. ITs calm, quiet and relaxing and the relaxation room has beautiful views. I got the signature massage and it was great. It was tailored exactly to my needs. My favorite area of the ship was the Solarium. It was a beautiful glass space with a pool, two whirlpools, and a water fountain that made just enough water sound to be relaxing but not enough to be annoying. The temperature was perfect, and there was always plenty of empty lounge chairs with fresh towels available. I never had a problem even getting a chair with at least one empty chair on either side of me. There is also a small café offering smoothies and healthier option food items at lunch (and maybe breakfast?) There were some things I did not like. Both related to late night dining. I am a night owl and tend to eat a meal around 1am every day. Late night room service had a fee (I believe it was less than $5 - maybe it was $3). That said the food was of high quality, served on real china with cloth napkins and metal cutlery - this was different than carnival where the room service food I had was of really low quality served on plastic. The room service menu was extensive though i'm not sure how much of that may have been expanded choices for being in a concierge class stateroom. Most items were free - I got a grilled hot dog (you could even see the grill marks) with French fries and a crème brulee every night. A small number of specialty items like caviar did have a charge. Also when I went to the buffet after midnight the person at the made to order pizza and pasta station was not very attentive. That's why I gave up and got room service instead. One night I did manage to get pizza. Other passengers told me there used to be a beautiful midnight buffet on Celebrity but that almost nobody ate it so Celbrity stopped doing it. One lady told me that the few people who showed up mostly just took pictures and didn't even get any food. I didn't think our cruise director was that great. I rarely saw him at activities except the main show in the theater. The price was not cheap. It was over $1350 for 5 nights. I have a lot of airline miles so I used those to pay instead. I do feel that it was a premium product though, and I felt that I got what I paid for. There were no towel animals. I did not care at all, but maybe some people would be disappointed. I wasn't. Read Less
1 Helpful Vote
Sail Date: December 2014
Just returned from a two week cruise on Celebrity Eclipse over Xmas & New Year and as you do, you always compare cruises or cruise lines against others. Firstly the negative points. ( there wasn't many) However, although we ... Read More
Just returned from a two week cruise on Celebrity Eclipse over Xmas & New Year and as you do, you always compare cruises or cruise lines against others. Firstly the negative points. ( there wasn't many) However, although we enjoyed the cruise very much, you would need to drag us kicking and screaming to fly back into Miami Airport!! After a 9 hour flight and looking forward to getting through customs fairly quickly, our spirits were quickly dampened after another 3 HOURS queuing to get through here. Totally understaffed and it's something Celebrity need to look at before we go near this Airport again. The difference between this and flying to Barbados to pick up a ship with P&O is like night and Day! Once we finally got on the Eclipse, we could start to enjoy our well anticipated holiday. Bars Fantastic ... Especially the Martini bar and the Monocular Cocktail bars. Staff also fantastic and couldn't do enough for you. Ports of call excellent although we'd been to most. Drinks package purchased and well worth it without over doing it. Especially at the Cocktail bars above. Speciality restaurants also great. Qsine Fab !! :) Cabins also really spacious and fresh looking. Entertainment poor. Really focused on American market but even they didn't rate some of the shows. Other minus points: We like to lie in the sun, but absolutely nocontrol of sun beds on deck. By 9am 95% of the beds had towels on then! but only 20% of these actually being used!! So frustrating 😡 On P&O you get maybe an hour to leave your bed to go for breakfast / lunch etc, then members of staff will free the beds up if no-one comes back. Which is totally acceptable. On Eclipse you had families, (Especially up on Solstice deck) who thought they could have their towels down on the beds for most of the day on sailing days without actually using them. Celebrity need to police this better. All in all, we've tried Celebrity. Loved most of it, but not as much as P&O Azura, Oceana, Arcadia and Ventura. Back to P&O for us.   Read Less
Sail Date: February 2014
My wife and I chose to cruise with Celebrity on our 1st time cruise after doing as much research as we could (and working with our travel agent). At the end, we narrowed it down to Princess and Celebrity and opted to go with Celebrity as ... Read More
My wife and I chose to cruise with Celebrity on our 1st time cruise after doing as much research as we could (and working with our travel agent). At the end, we narrowed it down to Princess and Celebrity and opted to go with Celebrity as we liked the itinerary better. We were a little adventurous for 1st time cruisers as we picked a 14 day cruise as our inaugural voyage but we were glad that we did. Overall we had a wonderful time and met some wonderful people. We met a couple from Ontario, Canada (we are from Alberta, Canada) while waiting in the lounge prior to embarkation. They are avid cruisers and had cruised on the Equinox (sister ship to the Eclipse) so they knew where everything was and offered to show us around once we boarded. This chance encounter had a huge positive influence on our cruise as we ended up spending a lot of time together. The remarkable thing about that is that my wife and I are in our late 30's and they were in their late 50's and early 60's. I will start with the cons as there was only a few and not really big deals. Cons Internet- so slowwwwwwwwww and expensive. I don't mind paying a little more for something but I expect to get my money's worth. I was going to complain and ask for my money back but I didn't as I was pre-warned. My recommendation is that you wait to you are at port and for 3-5 dollars you can get Wi-Fi at the majority of the islands. I own a business and while it is nice to be away it is also nice to stay connected. Room service- tried it a few times for breakfast as we wanted to enjoy it from our balcony. Both times the orders were messed up and quality of food was low so we just stopped doing it. We ordered room service one night as well as I was not feeling well and while the food and service were good, there was an additional room service charge. Door shutting- now this is a pet peeve so maybe I am little sensitive to it but I really get annoyed with people at hotels (or in this case a ship) that can't close their door without it banging loudly. And while I blame the people for the most part, I also think that a better door system could be put into place. Pros Embarkation- was delayed by a few hours due to extra sanitizing but once it commenced was very smooth. Staterooms were not available for a few hours after but we used that time to look around, have a nice lunch and enjoy the poolside bar. Décor/atmosphere- very clean ship and tastefully decorated. The majority of staff were friendly and helpful and while we did run into a few that maybe weren't having their best day (it happens) it really didn't diminish our enjoyment. Food- overall was very good. We ate the majority of our breakfasts at the buffet and we could always find what we wanted. The majority of our meals we ate in the main dining room and were very happy with both the quality of both the service and the food. I am not usually adventurous when it comes to food but I found myself trying different things every night. Our waiter (Prahlad) and his assistant (Raimon) took very good care of us and always ensured that we left full and happy. I have a bit of a sweet tooth and they picked up on this very quickly as they always brought me an extra dessert. The group of 4 next to us (who were from Quebec) enjoyed this nightly joke with us. I can't remember the exact name of the grill (I think it is on deck 13 or 14) but you could get a grilled hot dog or hamburger which were very tasty. We did not try an specialty restaurants as we saw no reason to not eat in the dining room. Stateroom- very clean (with the exception of the balcony) and had enough space to be comfortable. Bathroom made very good use of space. Our room steward (Carlos) took very good care of us. We were in stateroom 1136 on the 10th deck (Concierge class 3). Disembarkation- very easy and straight forward. Our flight was for 11:50 that morning and we made it in plenty of time. Drink Package- we booked at the right time and we got to big a perk out of their 123GO promotion. We chose the drink package and then upgraded to the premier drink package. Money well spent. I enjoy a nice glass of wine but am not a wine expert by any means. Our sommelier (Augustino) noticed that I had the premier package and so he began to recommend higher quality wines. That alone was worth the price of the upgrade. We are not big drinkers but it was nice to be able to try some different things without worrying about the bill at the end. Pro/Con Entertainment- Katy Parry was very good and our favourite of the entertainers. Other notables were the comedians, the illusionist and the juggler (sorry I can't remember their names). One big disappointment was Perry Grant as there was this big hype about him at the beginning of the cruise so we decided to check out his show. He has a following (groupies if you will) of fans that follow him ship to ship with the average age of about 75. We didn't find his singing or on-stage performance to be that good and that the majority of people we spoke with were not impressed either. I give the man credit for being out there and putting in the effort but it may be time for him to move on. Excursions- the Celebrity excursions were a little pricey but at least the ship would wait for you if you were late returning. We did the Atlantis submarine at Barbados which was good but expensive. Horseback riding on the beach on Aruba was ok but it was more like a slow trot on a rocky trail on old, tired horses and very little time on the beach (we still enjoyed it but if you think you are going to be gallpoing along a nice sandy beach you will be disappointed). Our favourite excursion (not a Celebrity approved one) was on St. Marteen as we took a taxi to the beach next to the airport. Aircraft of all sizes fly in low as they come in on their approach as the runway is separated from the beach by a narrow road. The big excitement if you are there on the right day (we were lucky) is that a KLM 747 lands and when it is over the beach you can almost touch it. Google KLM at St. Marten and you will see some awesome videos. Overall, we were very happy with this cruise and while on board we booked a cruise for next year (got the drink package again). Maybe in the future we may get more fussy and complain about all of the little things that we didn't like but I sure hope not. When you work as much as we do, having someone cook the meals and clean your rooms for two weeks is an absolute pleasure. And Celebrity does it very well. :) Read Less
Sail Date: December 2013
Overall this was a fantastic cruise on the Celebrity Eclipse! There were four adults traveling together and we each had a balcony cabin on the vista deck. Our cabin was located in the middle on the hump and we had a larger than normal ... Read More
Overall this was a fantastic cruise on the Celebrity Eclipse! There were four adults traveling together and we each had a balcony cabin on the vista deck. Our cabin was located in the middle on the hump and we had a larger than normal balcony. It was well worth the extra money to get the space. It was so relaxing to sip your wine on your private balcony and watch the sea slip by at sunset. Although our room was by an elevator, we never heard any noise outside our cabin. We flew in on Southwest the night before the cruise departed. Southwest doesn't charge extra for two bags and when packing for a 14 day cruise that is something to take into consideration. We stayed at the Courtyard Marriott on Fort Lauderdale beach. The hotel was perfect for the night, we took a taxi from the airport for about $14.00. Our room overlooked the Ocean and the Intercoastal. We had a king suite that included a great buffet for breakfast. (It is good to get in the practice of overeating early on.) We walked the strip that evening, had dinner at Bubba Gumps, not particularly great, but okay. I'd check out a different restaurant next time I'm in the area. We didn't miss having a car and had a drink at the Elbo Room which is right down the street from the hotel. I had reserved a shuttle through the hotel to get to the cruise port. It was $25.00 for four. It only took an hour from arrival at the port until we were on the ship. The ship is stunning, modern, yet elegant. Everything was spotless. The cabins are beautiful and the bathroom was the nicest I've seen on a cruise ship, there was enough space for everything. I heard prior complaints about the cabinets above the bed, but my husband and I are both tall and I found them very useful and convenient. The closet was also big enough for all of our clothing. There was enough room to store our suitcases under the king sized bed and I used one of my suitcases as a dirty hamper. The ship doesn't have laundry facilities you can use and their laundry is expensive and they don't run any specials throughout the 14 days. The food was very good at all meals. We ate most breakfasts and lunches in the buffet and had the 8:30 seating at dinner. Our waiter and our assistant waiter were superb! They really couldn't do enough for us. Their service was outstanding. They were extremely knowledgeable about the menu and after one night had learned everyone's particular likes and dislikes at the table. The maitre d' was not uniform in how he addressed the clothing policy. Some people were sent out for not wearing appropriate clothing and others were allowed in with jeans on formal night. Males can't wear shorts, but females can wear very short short shorts. I'm not big on dressing up, but if they have a policy, it should be followed or not, just be consistent. More importantly, the food was consistently good and the dress code was just a minor thing. The beverage package seemed worth it if you drank 4 or 5 drinks a day and had specialty coffees. One member of our party purchased it and seemed glad they did. The activities aboard ship were plentiful. I really enjoyed the hot glass show. I didn't think I would find it so interesting, but I ended up going back several times. It was amazing. They typically did a drawing for a piece at each show. The art auctions were okay, I actually liked previous cruise auctions better on both Celebrity and Princess lines. I enjoy learning about art and this auctioneer had a few favorites that he continuously tried to sell and it became rather boring. It was more like "Let's Make A Deal" than an auction. There was a cute game show like the Newlyweds one night, the cruise director did a great job and was very entertaining. I also liked the cooking shows a lot. The entertainment in the evening was okay, I didn't go to all the shows. Bob Arno was my favorite, he was a comedy pickpocket entertainer. But, he also pointed out how we make ourselves targets of theft. He was far more funny than the comedian on board. We all went to the the signature show and felt that it was okay, not great. The magician was not aboard this cruise. Even without the extra activities, there is a lot to do. The pools would be crowded at peak times, but you would be able to get a chair. The gym was very crowded and we found we couldn't get a bike or treadmill at times. We started going down right before the first dinner seating and were able to use the equipment then. There was an extra charge for yoga classes, etc. The lawn seems underused and the track is always being used. I felt bad for the people trying to run laps, some people sauntered around eating ice cream talking to their companions and blocked the entire width of the track. That was the only place it seemed really crowded, it is amazing but you can always find a quiet spot somewhere on this ship. Occasionally the elevators would get crowded, but I was trying to take the stairs to burn off a calorie or two, since I was eating a couple thousand extra a day. This was a very diverse cruise, there were many Europeans aboard and a wide age range, I'd guess most guests were from their mid 30s to 70s. There did not seem to be very many children. I've been on other Celebrity cruises that seemed to have an American majority. Overall, the people on board were pretty laid back, except on New Year's Eve. The captain anchored off Aruba and the crew did a great job serving drinks and champagne to ring in the New Year while overlooking the fantastic firework display over Aruba. The officers and crew of the ship were visible throughout the cruise and they all did above and beyond. You could tell this was a well managed ship. We visited a lot of ports on this cruise. We did three excursions through the ship. Snuba in St. Lucia, which was enjoyable and a good family activity. In St. Maarten, we participated in the America's Cup Sailing Regatta, it was the best excursion we've been on, ever! The St. Thomas snorkeling excursion was enjoyable and the crew really made the trip. In the other ports we tried to find a beach in the morning and then see a little of the port in the afternoon. Aruba was easy to navigate and we went to Eagle Beach. When you get off the ship there are many people trying to get you to ride with them and it is easy to negotiate a good price. The beach was beautiful, had an outdoor shower and restroom facilities. It was New Year's Eve, so the town was busy lighting fire crackers on the streets. Most things in Curacao were closed, but you could walk across the bridge and be in the town. In Grenada we took a water taxi to Grand Anse beach. (The water taxi is right next to the ship, easy walk.) The beach is beautiful, but there are so many people there trying to sell you things, get you things, tell you things, that you just want to pay them to leave you alone. In Barbados, you can do that at the Boatyard. For $15 you get a chair, umbrella, use of their facilities and a few drinks and a ride back to the ship! They come by to ask if you want more drinks, but you don't feel like you are being watched constantly. I liked that arrangement much better. We also walked to the horse race in Barbados. I had wanted to see George Washington's house there, but it was closed. You can find something to do in most ports and get there fairly inexpensively. I have to say that if I had to chose between this cruise and Alaska, I'd do Alaska again first. I liked those ports better, but these ports were all interesting and the cruise gave us a chance to explore many different places. We also missed a lot of cold weather! Disembarkation on the ship side was organized, but once you got off the ship, there was a huge line in a building with no working air conditioning and a thousand people. Customs had several lanes open, but for some reason, people who stand in those lines for over an hour don't think to get their passports out for customs, despite the yelling of the officials to "Get Your Passports Ready". Instead they wait until they get to the front of the line to fumble around through all their pockets and belongings to find their necessary documents. I'm not sure what can be done to fix stupid. It took us about 1 1/2 hours once we got off the ship to get to the taxi stand. It was easy to get a taxi and that part was organized as well. In summary, this was a great cruise that I would recommend. If you like sun and sand, this port itinerary will be perfect for you. I loved the ship and will be looking for other places to go on the Eclipse.   Read Less
1 Helpful Vote
Sail Date: December 2013
This was our 3rd cruise and we were a little sceptical as our last one was with Carnival. Our fears were quickly dispelled. Eclipse was a fantastic ship and we had a fantastic time. We booked this New Year cruise well in advance and had ... Read More
This was our 3rd cruise and we were a little sceptical as our last one was with Carnival. Our fears were quickly dispelled. Eclipse was a fantastic ship and we had a fantastic time. We booked this New Year cruise well in advance and had not sailed with Celebrity before. We booked concierge class. Check in was very straight forward at Port Everglades. It was quick and we were on our way to the ship in no time. We headed straight to our room, 1071. It was spacious and very comfortable. We were situated next to the elevators but it didn't distract us at all. The ship sailed to the first port of Aruba and then continued round through new year until we headed back to Fort Lauderdale on Jan 11. The things I liked: Celebrity had lots of nice little touches around the ship. It has an excellent fitness centre, this became very busy and you had to pick times to get access to the machines. We loved the Passport bar on level 3. Gareth, the Irish barman was great and always remembered our drinks. The martini bar was also very good and the barman were excellent. We purchased the premium drinks package. I wasn't sure at the beginning, but we definitely got our moneys worth. Although not big drinkers, you don't have to worry about what you can't have. We went for the late dinner sitting. Again, we really enjoyed the staff who looked after us, Sunjay & Nooraj. The food was also excellent. Mandela our Cabin attendant was also very helpful and did a great job. We encountered so many great staff I couldn't name them all. Ben the cruise director was brilliant. He was very entertaining and was great fun. I cannot recommend Celebrity or the Eclipse enough. We have booked Celebrity again next year. My downsides: these are minimal. I didn't like the entertainment. It is difficult to please everyone but it wasn't my taste. Bob Arno, the pickpocket was good. I had one member of staff who I wasn't impressed with, our drinks server at dinner. We were lucky to get one drink. I just made my way to the passport bar and ordered there. My last issue is that there is no iron or facility to iron your clothes. You have to pay. I don't think this is fair. I like to iron my own clothes. These were small facts that didn't ruin a great cruise. We loved every day of the cruise and would rate Celebrity as our best cruise yet. Read Less
Sail Date: November 2011
We had a Celebrity suite on the Solstice and loved it! We thought since this was our anniversary we would upgrade to the Royal suite. The following are some of the issues we encountered during our cruise. We boarded the ship early and ... Read More
We had a Celebrity suite on the Solstice and loved it! We thought since this was our anniversary we would upgrade to the Royal suite. The following are some of the issues we encountered during our cruise. We boarded the ship early and were able to access our suite about noon. We loved the suite. However it did not appear to be vacuumed very well. There were fabric threads and plastic things on the living room carpet. We called for ice about 1 pm and then again at 1:45 pm and it wasn't until we saw our room steward that we were able to get ice at about 2ish. When we finally did meet our Butler (Caesar) about 4ish he said that he had been "in a meeting" We ordered 4 bottles of alcohol for a stateroom set up (they were in the room when we arrived) I also gifted myself 2 bottles of wine. I had a difficult time getting them delivered to our room. Our Butler said that there wasn't a record of us ordering any wine. On the second day I ended up having to go down to guests services and show them the email proving that I had paid for them but it wasn't until we complained to Bernhard that we finally got one of the bottles delivered to our room. We had to wait for the second bottle to deliver 2 days later. Not to mention that I waited for over an hour to get a corkscrew from our butler, when it did not arrive my sister called her butler (Nelson, she was in 2129) and he loaned us his before we ever saw our Butler who said that he had been in yet another meeting and couldn't get to us sooner. Later in the evening on our first night we came back to our suite and there were several flower arrangements, a cake and strawberries delivered without cards attached. I had ordered flowers and as it turns out my sister ordered a honeymoon package which included flowers, champagne and breakfast and if she hadn't mentioned it I would have never known who ordered what and who to thank (which I'm still not sure) When asked the butler said that he didn't have the information available. I went into our mini bar to get a soda and there was a open can of Coca Cola in it. The mini bar was never restocked throughout our cruise. I had taken a bottle of the wine out of it (when I couldn't get what I ordered delivered and it was never restocked) There were shoes under the bed that did not belong to us.] When we told our Butler about it he said he would let our room steward know about it rather than remove them himself). Two days later the shoes were still there. Our Butler was ALWAYS on the phone when he came into our room. Or at the very least answering a call after he entered our suite. Room service took forever (at least 45minutes to an hour each time) and when it finally arrived the food was overcooked and cold. On one occasion Nelson my sisters butler delivered our food to us. (He knew my sister was in our suite) My luggage was confiscated. The first evening after asking numerous people where my luggage could possibly be and steward suggested that I check to seeing if it was being held. After going to the 4th floor standing in line for over 30 minutes. They scan my bag in front of me and don't find anything wrong with it. (I didn't have alcohol or an iron in it) And last but not least I need to mention that that there was a huge group of young girls for the American Girl cruise . . . From what I heard there were over 700 in attendance. Needless to say, they and their dolls were everywhere!!! Breakfast, playing in the elevators, POOLSIDE, There was not enough pool staff to clean up after all of the children eating poolside and the mess that was left afterward. They were even in the night club (the DJ finally after over an hour announced that no one under 18 was allowed) There were even kids at the Casino bar . . . Need I say more? As I mentioned we cruised on the Celebrity Solstice in April and it was perfection. We were in a Celebrity suite and had a wonderful butler that went out of his way to accommodate us. After that cruise I was a Celebrity customer for life. Now after traveling on the Eclipse I will definitely consider other cruise lines. We upgraded to the Royal suite anticipating even a better experience and as you can tell we were extremely disappointed. We left negative comments on the comment card and got a dismissive call from Celebrity. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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