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2 Helpful Votes
Sail Date: February 2019
Firstly, we are not cruisers and chose this cruise because we wanted to visit South America for the first time. On immediate embarkation we were met with a fairly hard sell with regard to drink and dining packages. A lot of people had ... Read More
Firstly, we are not cruisers and chose this cruise because we wanted to visit South America for the first time. On immediate embarkation we were met with a fairly hard sell with regard to drink and dining packages. A lot of people had been travelling for 20 + hours and we questioned whether this was really necessary at that time. It just seemed a money making exercise. Surely, it might be better to charge more for the cruise in the first instance. There are no tea and coffee making facilities in the cabin and people were going to the restaurant and returning to their cabin with cups of hot water/tea/coffee. In terms of safety, we couldn't see the logic of this. Our cabin on the Deck 8 was good - plenty of storage and an unrestricted view. Our cabin steward - Jon, was excellent. He couldn't help us enough. Unfortunately, on our last days at sea we both contracted a gastrointestinal illness. We had been ashore on an excursion earlier in the day but had eaten and drank very little indeed - only bottled water. We called the Medical Centre and despite mentioning it in the daily bulletin of Sunday, 3rd March that "a member of the medical staff will be seeing you in your stateroom" we were told that someone would collect us in a wheelchair. I visited the surgery twice and my husband once - I was in isolation for 24 hours and my husband for 48 hours. My experience of the surgery was poor. Admittedly, it was 1.30 am but all the staff really seemed interested in, was me signing a disclaimer having had an injection for repeated sickness. I was just left with little instruction re medication and wheeled back to my cabin. At 1.30 am you cannot remember how many times you have been ill and they seemed to insist on a number. The nurse, Bernadette, the next day was very abrupt and I really felt, I was just too much trouble. The Receptionist on duty at the surgery in the morning, was, however, helpful. Customer Relations were good but they sent a letter to my husband when his isolation was over to say they hoped he was better after suffering from the flu. The Medical Centre certainly needs to improve. A lot of the food is warm at best and some improvement needs to take place. The Ocean View restaurant is more like a canteen and not a good experience in my view. The staff in the main are excellent and very pleasant. We enjoyed the talks by the Captain and we thought the entertainment director was brilliant. The entertainment was good but could be improved. Certainly, the show re the tea cup was lost on a lot of people, including myself. We enjoyed the excursions but the PA system was not working for Christ Redeemer trip and this was a pity. Read Less
3 Helpful Votes
Sail Date: October 2017
Our first experience of Aqua class was good. Select dining was fully booked and we like to choose our own time, so we booked Aqua class. We loved being in a smaller restaurant and the staff were great. However, the food was a bit ... Read More
Our first experience of Aqua class was good. Select dining was fully booked and we like to choose our own time, so we booked Aqua class. We loved being in a smaller restaurant and the staff were great. However, the food was a bit lacking in quality a couple of times (we were offered to choose something else but on those days the choice was not good. There were too many “shredded meat dishes” and I wouldn’t expect beef short rib to be shredded and put in huge pasta cases. A quarter size of that portion of whole short ribs would have been much better. It should always be Quality>Quantity. We liked the intimacy of Blu. 5 of our 10 dinners were in Speciality Restaurants, 3 in Murano (our favourite) and one each in Qsine and Tuscan Grille. The quality and service in those restaurants were all very good – hence our frequency to visit. Celebrity could avoid waste by giving an option for smaller portions in portions in Qsine (often too large for 2 sharing) and in Tuscan the steaks were too big for me (need a smaller portion option). We also took one of the “mixed” speciality lunch options (nothing better than a long/quality lunch on a sea day! Use of the Persian Garden steam and aromatherapy were a blessing to me as I caught a cold on the first day . I visited the steam and aroma room most days to help keep my sinuses and chest comfortable for breathing. I believe I caught that cold (first in 3 years!) by using the Oceanview self service restaurant on 1st lunchtime when people were loaded up with their hand luggage waiting for cabins to be opened. People are asked to gel hands on entry (but not everybody does). I am a fervent user of gels on ships but as some people aren’t, the consequences of multiple people using the same tongs causes problems. My mistake was taking a Poppadom with tongs and then picking it up with my hands to eat it (after using the tongs). If there were gel stations inside Oceanview I would use them after using the tongs, not just when going in. Gel dispensers should also be available inside the restaurant (at least one each side of the coffee/tea areas) at the door of Oceanview is not enough! Only having Gel stations at the doors of other restaurants is fine because you won’t be touching tongs used by other people and so using gel once your own hands would be fine (as would then be picking up your own roll with your hands)! I prefer ships that serve you (and don’t allow people to poke the food around and make a mess) and those ships also seem to have gel stations inside the buffet restaurants as well as at the door. The alternative is to give access to cheap disposable plastic or paper hand covers that people like me would use. There is insufficient customer space in the Al Bacio Cafe on 5. However, the Sushi bar was never busy and that space should be incorporated into the cafe. If there is a need to pursue more revenue then adding some premium/chargeable items of food could compensate for use of the space. Our stateroom attendant was meticulous, which was great. Our intention was to get away somewhere warm, restful and easily from Southampton – that was achieved. We are not big on being entertained but went to the “Cirque du Soleil & Sea monster show on the last night – that couldn’t have been better! Read Less
2 Helpful Votes
Sail Date: May 2017
We sailed on the 2 day trial cruise May 2015, it was so good, we booked again this year and recommended it to our friends, each couple paying £800 to include the classic drinks package in Aqua Class. Iglu assured us this would cover all ... Read More
We sailed on the 2 day trial cruise May 2015, it was so good, we booked again this year and recommended it to our friends, each couple paying £800 to include the classic drinks package in Aqua Class. Iglu assured us this would cover all normal beers and wine this was serious mis selling it only really included very basic beers (for example not Corona beer) and no wine. This was exasperated by our card not being marked as to the package we were on and there were no lists of what was or wasn't included and nothing on our booking confirmation, some staff told us it covered drinks up to $6 and others said $9 this was only confirmed by trial and error at the till, we were forced to ungraded to Premium drinks package at a cost of $96 per couple but we shouldn't have bothered as the drinks confusion was ship wide, every bar and every passenger having to go through this trial and error at the till, creating 6 deep queues where there were huge arguments over the various drinks package people were on, the bar staff added to the confusion by their lack of knowledge. The ship was either unable to cope with the number of passengers or it was seriously undersaffed, creating bad tempers and confrontation through out, it was a complete nightmare, to call it Weatherspoons at see is more of an insult to Weatherspoons than Celebrity. We got off as early as we could on Saturday when we docked at Le Harve and stayed off until the last possible moment before sailing, such was the incredibly poor atmosphere onboard. The queues to get off on Sunday morning were an hour and a half or more. Early this year we sailed on the QM2 and didn't want to get off, on Celebrity we couldn't wait to get off. We were seriously mis sold by Iglu, endorsed by Celebrity incredibly unprofessional service...Never Again. Read Less
5 Helpful Votes
Sail Date: May 2017
Chosen for the intinerary, apart from a day trip to Dublin a few years ago we had not visited Ireland or Iceland before so did not really know what to expect. Our first stop in Guernsey, where we had been many years before on a weeks ... Read More
Chosen for the intinerary, apart from a day trip to Dublin a few years ago we had not visited Ireland or Iceland before so did not really know what to expect. Our first stop in Guernsey, where we had been many years before on a weeks holiday and also had to day trips from Jersey, was very pleasant. We were tendered in but this caused no problems. You could not have a warmer welcome from the Guernsey people as you alighted on the pier. Knowing St Peter's Port we wandered off on our own expedition to find the hotel we used to stay in, finding it it did indeed still exist ( got a brochure). The shopping in St Peters Port is good as it is mostly tax free in some of the shops, not M&S but Creaseys have pices less than UK prices. The Ship & Crown on the waterfront provided our pub lunch . A delicious fish finger sandwich and a pint of Herm Gold went down very well. Time to leave and although there was a queue for the tender, a local female singer/guitarist entertained us very well as we waited. Cobh next. This is where the Titanic made it's final stop before heading over the Atlantic. There is a Titanic exhibit which we did not visit. Cobh itself is small and easily walkable although there is a hill to climb to St Colman's Cathedral, which is well worth a visit. A pint of Guinness in "Connie Doolans" followed. The barman entertained us in a way only the Irish can. The newspapers in the bar was either yesterdays or last weeks...news arrives but they don't seem concerned actually when it does. There was an entertianer (guitarist) in one of the sqauares. We decided to take the 25 minute trip by train to Cork, just round the bay ( 16 miles) €9.90 for a return trip. Extra trains had been put on for the ship's visit. An interesting ride and it is a 15 minute walk to the city centre from the station. Cork is a city, with the usual shops and maybe other things but after another pint of Guiness and an exceptional bowl of fish chowder in "Larry Tomkins" bar, by the river we decided to take the train back. We did however not that the "Franciscan Well Brewery" was just over the river. On another visit we would explore further. Dublin next. We had had a day trip to here from Holyhead ( Wales) a few years ago so decided to explore other parts of the city. On the portside we were entertained by Irish dancers, singers and musicians whilst we waited for the shuttle buses, provided by the ship at a nominal cost. Grafton Street is the main shopping street with prices far higher than those seen both in the UK and Guernsey. We found St Patricks Catheral which has a nominal entrance charge but is well worth a visit. We ended up in the Temple Bar area and had a drink of "Fransican Well Cheiftain" (from Cork) before catching the shuttle bus back to the ship. Akureyri was the next port of call. We travelled through the Arctic circle twice to enter the fjord ( and againgn when we eventually left). It had been a little choppy on the way north, but the ship rolled starboard to port rather than bow to stern so it seemed more acceptable to us and rocked us to sleep. Once in the fjord it was completely calm. The mountain contours were highlighted by snow which had fallen a day or so before. We were lucky enought to go on one of the Presidents excursions, 7 hours by 4x4 . Excellent tour. We drove off road for miles and miles over bridges, through rivers , to waterfalls and up to the rim of a volcano and had a most wonderful lunch. Rejkavik followed. We arrived at midday and having a concert to go to in the early evening decided to spend the afternoon on the ship. The Concert in the Harpa concert hall exceeded expectations and we thoroughly enjoyed it. Greta Salome, a very talented Icelandic singer and violinist and her band, entertained us with a variety of music from folk to rock to classsical. We had a meal in Murano the same evening. Very good, but having been a few times now, we wish they would change the menu. The next day we did a "Ring of Fire" 5 hour tour which included an unexpected "brunch" in a local family run bakery/café. The ovens were powered by geothermal springs which were behind the café. A geysir decided to do off whilst we were touring the "spring garden" which had hot thermal "holes" and steaming streams. We toured the geothermal landscape noting the pipelines, fumaroles here and there, visited a park where we could walk between the Eurasian and American plates and see lava flows etc. We also visited a Geothermal Power Station. Belfast next, where we chose to go on the Giants Causeway 7 hour coach tour. We were lucky in getting Tony Henderson as our tour guide. He entertained us with information and anecdotes and showed off the Antrim countryside and coast before adding an extra tour of the streets of Belfast and the exterior of the Titanic museum. The Giants Causway, run by the National Trust is very interesting, well worth a visit and if you enjoy a walk there are plenty of trails with spectacular views. Sandwiches etc are available in the visitors centre. All too soon it was time for a sea day to relax and do the packing. The entetainment on the ship was good. There were the usual production shows. The singers were exceptionally good. "Broadway Nights" was on during the afternoon on a sea day and was excellent as was "Rock City" on another evening. We had an excellent violinist, Caterina Rossa, a Phil Collins tribute act which was very entertaining and "Andante" 4 male singers who were so-so" The "Beyond the podium" lectures by Dr Jim Rowe re Iceland were really interesting and informative. Our cabin steward was excellent the food in the main dining room was very good. We had a Concierge stateroom but cancelled the "canapes" after the second day as they were not very good. Both embarkation and disembarkation were very slick. We thoroughly enjoyed this cruise. The staff were all cheerful and attentive and the ports of call very interesting. It exceeded our expectations. Well done Celebrity. The only niggle was the queues occasionally for getting off the ship in Reykjavic which could have been better managed. Read Less
2 Helpful Votes
Sail Date: March 2017
We choose cruises to fit our schedule, but try to use to use celebrity solstice class. Embarkation was a little long, but disembarkation was pretty smooth. Enjoyed our early dining time with a great set of table mates. Food all over the ... Read More
We choose cruises to fit our schedule, but try to use to use celebrity solstice class. Embarkation was a little long, but disembarkation was pretty smooth. Enjoyed our early dining time with a great set of table mates. Food all over the ship was excellent. Once again we enjoyed Quine. Quality of the entertainment was great. Room stewards and dining room staff were very attentive. We really enjoy the layout of the ship. Was looking forward to dining at the crepe place but it is now sushi on 5 . Did not attend . Of all the ports Bonaire was our favourite for the snorkelling and low key atmosphere. On board we booked next marches holiday aboard the Equinox. After the cruise we spent 6 days in Miami in north beach exploring the area . It was our first cruise out of Miami. The cruise port and airport are a little further away from each other, compared to Ft. Lauderdale. Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this cruise based on the itinerary but we do prefer Celebrity. We had the misfortune that British Airways decided to leave all our hold luggage in Heathrow. We were told that it would be flown out the next day but that we might ... Read More
We chose this cruise based on the itinerary but we do prefer Celebrity. We had the misfortune that British Airways decided to leave all our hold luggage in Heathrow. We were told that it would be flown out the next day but that we might not receive it until Day 4, Curacao ! British airways staff just did not seem to find it a priority. Fortunately the ship sailed the day after our arrival for the overnight stay in Miami so there was a chance it could arrive before we sailed. We met others who had done the same connection from Manchester. Some had all their luggage, some part and others,none ,like us. On contacting the Customer relations staff, Terance sprung into action, took all details, informed the Concierge, Violetta, who immediately started organising. I can only put it down to their brillant efforts that our luggage arrived on the ship 10 minutes before the ship was due to sail. All others received their luggage too. Due to the fact that there is only a steward and not a steward and his/her assistant now, we feel that the standard of service re servicing the stateroom has dropped. It was not less clean but sometimes it was after lunchtime before it had been serviced and one or two things had been missed, like replacing shower gel/toilet rolls. There was a further service in the evenings as before. We were impressed with the quality of food in the main dining room. We had the Select Dining option but seemed to be in the same area most nights and had the same serving team. We followed their guidance as to what was best each evening and had no complaints at all. We have eaten many times in speciality restaurants on Celebrity before, our favourites being Tuscan and Murano but this time we had no inclination to book. The beef in particular was outstanding. We had a classic drinks package and this covered all our needs re alcohol etc. The wine etc was of good quality. We are not fans of the ship's company shows but tried "Euphoria" . We stuck it out but it was not to our taste but many did like it . It would not do for all of us to like the same things. We prefer the individual or guest entertainers. We really enjoyed Jayne Curry. Her singing talent and energy together with her entertaining personality make her a perfect entertainer. We also enjoyed "Hard Day's Night" the Beatles tribute band who were so popular that the "lads" did a further performance in the grand foyer the following day. The service in Café Al Bacio could have been better organised. Sometimes you just felt you were being ignored and once I had to wave my menu in the direction of the main counter after waiting to be served for more than 15 minutes . There were only three tables occupied at the time and we were on the first row. Our excursions other than just walking off the ship to explore, included horse-riding in Aruba, ziplining in St Lucia and a visit to the Mount Gay Distillery in Barbados. All were excellent. All on board staff we encountered were cheerful, energetic and eager to please. We found the food choice and quality at lunchime in the Ocean View café very good though we didn't care too much for the desserts. We also had the occasional breakfast especially if we were on an early start. We found the hot breakfast choice very good and the fresh fruit excellent. Having been Elite for a while now and on the cusp of Elite Plus we normally go to the Tuscan breakfast/coffee break but this does not offer hot options and sometimes a cooked breakfast is our choice. All in all though the poor service in Al Bacio was our only gripe and we are not prepared to downgrade our score just on that. As a final note the embarkation was delayed. This was due to security/customs and not a problem as we were not in a rush and had a comfortable seat. However once off the ship, on the pier there was complete chaos as there were no directions to buses for transfer. We were going to a day room in a hotel prior to our evening flight home. It would have been helpful if Celebrity had provided staff on the pier to help their disembarking passengers as the Miami based port staff were totally disorganised. Well done Celebrity Eclipse...just sort out Al Bacio and the pier side of disembarkation. Read Less
26 Helpful Votes
Sail Date: May 2016
We were very happy to board the Celebrity Eclipse on May 10th for its cruise to Ireland and Iceland. This was our third cruise with Celebrity, which so far is the only company we have used and the second time we have been Concierge Class. ... Read More
We were very happy to board the Celebrity Eclipse on May 10th for its cruise to Ireland and Iceland. This was our third cruise with Celebrity, which so far is the only company we have used and the second time we have been Concierge Class. We were celebrating our fortieth wedding anniversary and my husband's birthday. Boarding was a little slower than normal as we had to wait in the terminus lounge for about half an hour which we did not have to do before, however this was no hardship. On board, we were happy to avail ourselves of the special Concierge Class lunch in the main dining room, this is a new thing and I suppose it takes the pressure off the Ocean View cafe at that time, which most people seem to head for, for lunch. It was nice to talk to people who had been on the previous cruises back to back and their opinion was that boarding had been slower this time, because the staff had had more to clear up following the taster cruise! The only other difference compared to our previous Concierge Class experience was that the afternoon canapés were so much better! Last time we did not bother after a few days because they weren’t that exciting, but this time we enjoyed them more. Not that we really needed any more food! Otherwise, when we go again, I think that the Balcony grade is just as good. The stateroom attendants were helpful as always and kept our room spotless. Another big difference that we noted was the almost absence of staff pestering us to spend more money, for example to upgrade packages, to go to the speciality restaurants and to buy stuff from the shops. It did not bother us too much before, but it was a pleasant change to be without this kind of selling. Well done, Celebrity! We always enjoy the food and have to keep ourselves under restraint in the Ocean View cafe which has superb choices. It can be busy in there but that depends on when you go and we never had to “go without” as another reviewer has said. All breakfasts and lunches we took in there, and enjoyed the lovely Bircher muesli and the eggs cooked to order as well as the other delights. Sadly I never got around to sampling the waffles. It was very easy to get a hot plate for the food. At lunch, the salads were crisp and plentiful and there was a good hot choice there as well. At one lunch we sat next to people from the States who were going into raptures over the fish and chips, which we understand, were very popular that day! Apparently, the chef puts vodka into the batter as well as beer. Some evenings we dined in the Moonlight Sonata where the food was also good, however one or two dishes I did not enjoy so much, mainly because of over seasoning, but that is a personal thing. Service as usual was excellent, and on my husband’s birthday he was presented with a little cake and the waiters sang happy birthday to him. Although I like the Moonlight Sonata, I found myself drawn back to the Ocean View because you can see the food before you choose what to have, there is usually a good choice of regional specialities as well as Asian type food and it is all too easy to over-indulge especially on the gorgeous desserts. We also treated ourselves to a meal in the Tuscan Grille which we took as we sailed away from Cork, and to see the land retreating in the sunshine while we ate was spectacular. The food was excellent, we both had the filet mignon which was exceptional and the service was great. Having said that, filet mignon was on the menu the next night in the MDR and that was nearly as good. We also ate in the Tuscan as part of one of our excursions. All in all, we were very well fed indeed, and I learnt that the Eclipse had received 100% in a recent hygiene inspection. This is very welcome news. The itinerary was a really good one, but this time we had to experience the tendering process at two of the ports which had not been necessary on the other cruises. At St Peter Port the next day, sea fog delayed us going ashore until later, but once it was considered safe the debarkation appeared to proceed quite swiftly. While we were ashore, the weather cleared sufficiently for us to see some of the other islands from the Castle Cornet. This taste of St Peter Port was enough to make us want to go back to spend more time in Guernsey at some stage. On returning to the ship, the tender had a problem going alongside, as there was a swell, and one of the mooring ropes fell into the sea which delayed things while this was remedied, however we all got safely aboard in the end. In the lift somebody said that there had been something wrong with one of the engines during the tender crossing, but if this was the case it was not obvious to us – the only problem we knew about was the loss of the rope. The weather was also kind to us in Cobh the following day, which fortunately did not require the tender service. The port of Cobh is some distance away from Cork, but there is a train service which starts/terminates at the port, which can take you directly into Cork. Apart from that, Cobh is an interesting place in its own right, and as you disembark there are tour operators touting for business nearby so it would be very easy to go on a tour not provided by Celebrity. We had booked an afternoon excursion to see the Irish countryside and Kinsale, so we just had time beforehand to walk around Cobh, then visit the Heritage Museum next to the port. This port is the main one from which Irish emigrants used to set out at various times and the museum gave a lot of information about this as well as ships such as the Titanic and the Lusitania which were lost. We enjoyed the excursion that we went on, but would stay around to do our own thing another time, as there are so many alternatives available – either the train to Cork, a private tour or just making the most of Cobh. The weather in Iceland was superb, and to approach the country in sunshine with beautiful blue skies contrasting with the black mountains with snow on top and in their crevices was one of my best memories of the trip. Our first port, Akureyri is in the North and that terrain, unhospitable and uninhabited was our first view. We had booked the Jewels of the North excursion, and saw the Godfoss waterfall, and an active volcanic area with boiling springs and molten lava. The scenery was superb and so varied – with mountains still topped with snow, and lava fields deserted and barren. Then there are the hot volcanic areas and frozen lakes and glaciers. Isafordjur the next day was another port were we tendered. This was also delayed slightly because of the wind, but once there we joined a tour called the Chefs Market Discoveries, at a place called Sudureyri. This turned out to be a very pretty village, and the approach to it was spectacular, but sad to say the tour was a damp squib because it turned out to be a public holiday, so there was no market and no fresh fish for the Chef to buy to give us later at a special meal that was to be part of the excursion. He had to accept some frozen fish. However, Celebrity were very good and refunded us 50% and we had a written apology. We still had a meal later on, it took place in the Tuscan Grille and most of it was fine except for the main course which consisted of the frozen fish that had had to be defrosted quickly. That said, we were very well looked after at the Tuscan Grille and the staff did their absolute best to try and make it a good experience. Reykjavik was the final stop where there was a one night stopover. I thought Iceland as a whole is an amazing place and so worth visiting, but somehow I did not fall in love with the main city. In common with other bigger places in Iceland, there is nothing that draws you into the city and makes you want to go back there to see more. That was my opinion. We went on a one-day tour of the area of Southern Iceland to see the Gulfoss waterfall, a spouting geyser and then we went to a place where there was a hot spring lake and sauna. This was very worthwhile, and if we went back to Iceland ourselves we would hire a car and see more of the countryside rather than the city. It was the varied terrain which really gave us the WOW factor of the whole trip to Iceland. On this last excursion we also walked along the fissure between two tectonic plates which are gradually parting and also were told other snippets of folklore and information, which were very interesting. Our main regret when cruising was that we had not booked a stateroom on the port side of the ship, however when we were approaching Belfast we received our reward because we could see all along the coast of North Antrim, and my husband, whose mother came from there was able to identify the points of interest – Rathlin Island, Ballycastle, Giant’s Causeway, Cushendun and Cushendall and Islandmagee. It was lovely to see these well known places from a different angle, so he was a very happy bunny. We did our own thing in Belfast which consisted of a tour on the HOHO bus, which was very interesting and informative, taking us to Belfast Castle and the previous political areas complete with the history and stories along the way. It earnt its title of HO HO bus because the driver who also did the commentary had us roaring with laughter with his brand of Irish wit. There was sadness too of course with some of Belfast's history being so terrible. We went away happy that the vast majority of people in Ireland want peace, and Belfast is a wonderful city. When onboard: We had a Classic beverage package as part of the deal and this was more than adequate for us. We also had the gratuities paid up front and I like this facility as it saves a lot of (for me) anxiety wondering if we had tipped everyone properly, because it has all been done and we can just give the stateroom attendants a little extra if we like. I think the staff work very hard and deserve whatever they get. We enjoyed most of the entertainment and my husband joined the guest choir which gave him a lot of joy. I went to a couple of chefs talks on cooking the perfect steak and cooking the perfect fish, which were very interesting and gave much more information about catering on board. There were some other talks which were obviously for the purpose of introducing stuff to buy, but we did not go to those. There were plenty of dancing and exercise classes, but no art type of classes unfortunately and none of the kitchen type entertainment where they have a pop-up kitchen in the theatre with guests taking part to cook a meal. However, we can amuse ourselves quite well and did not feel we had really missed out apart from the cooking contests. We discovered the alcoholic coffees in the Cafe al Bacio which we indulged in more than we should and usually managed to get a seat there as well. Well dear reader, if you are still with me I hope you have found this review interesting and useful. We would sail with Celebrity any day, and think they give a very good service with all members of staff going out of their way to make the experience enjoyable, and everywhere is spotlessly clean. And the food very, very good. Read Less
13 Helpful Votes
Sail Date: May 2016
My partner and I decided to take a mini cruise to Le Havre on the Celebrity Eclipse on May 8th for 2 nights, just to see what Celebrity cruise ships are like. We are seasoned cruisers and have now tried most of the other large cruise ... Read More
My partner and I decided to take a mini cruise to Le Havre on the Celebrity Eclipse on May 8th for 2 nights, just to see what Celebrity cruise ships are like. We are seasoned cruisers and have now tried most of the other large cruise companies, so we feel that we are able to comment with conviction. Embarkation was scheduled between 11.00 am and 3.00 pm and we boarded fairly swiftly, so it gave us more time to explore the ship by being on board at 11.20 am, being greeted by friendly staff offering a glass of champagne on arrival. First impressions of the ship was its’ cleanliness and standard of furnishings and fittings. The self service restaurant offered a good selection of food catering for all tastes and there was enough space to find somewhere to sit quite easily each time we used this facility. There were several bar areas, most of which got very busy, particularly on the pool decks as the weather was glorious but also due to the fact that there were many large parties on the ship celebrating special birthdays, hen parties etc. and this tends to slow things down when a large group of people in front of you order umpteen cocktails. Also conspicuous by their absence were bar waiters as in the majority of bars you had to queue at the bar itself and it was quite difficult in a busy bar for the bar tender to know who was next in the queue and some passengers had no problem with queue jumping, so this was frustrating. We were able to access our state room by 2 pm and ours was on deck 7 at the back of the ship and we were very impressed by the décor and a lovely bathroom and of course a balcony. Entertainment in the main theatre was typical, a song and dance show by the ships company, there were musical duos in some of the other bars and a jazz band in the atrium area early on in the evening followed by a DJ. There was an on board dedicated disco, called Quasar but as this was a mini cruise full of ‘party people’ it got very busy and uncomfortable. There is a lovely area on the 14th deck at the front of the ship called the Sky Bar but unfortunately it was either closed or shut off for private parties as there was also a very large group of travel agents on board who appeared to be using certain public facilities, which were then denied to other passengers. We had select dining in the Moonlight Sonata restaurant, service was good but the food I have to say was average, there were other speciality restaurants on board for which a charge would be incurred but as this was a short cruise we did not try any. There were some on board talks but again as this was only a short cruise we never attended any. There were many on board shops/boutiques but products were, we felt, expensive. There were excursions to Paris, Honfleur and Deauville but we just paid the 4 euro fare to get into town. Would we travel with Celebrity again? Maybe, but not for a while and certainly not on a mini cruise. Read Less
Sail Date: May 2015
We have cruised many times before but this was our first cruise with a child. This cruise was advertised at a good price so we decided to take our 5 year Grandson with us. Boarding the ship was just like boarding an aeroplane, get in ... Read More
We have cruised many times before but this was our first cruise with a child. This cruise was advertised at a good price so we decided to take our 5 year Grandson with us. Boarding the ship was just like boarding an aeroplane, get in a queue and wait, something that was new to us. Still it wasn't too bad. When we got to the check in Chloe was very good with our Grandson showing just what she was doing, not sure what the people behind us thought about it. One word of warning when taking a Grandchild away with Celebrity, we were sent a form to be filled in by a parent and adult on the cruise plus to be signed by a notary, this is essential as we were asked if we were the biological parents of the child. Other people we spoke to didn't have the form either sent to them or filled in so they had all sorts of problems getting on the ship, something we will be aware of next time we take the grandchildren on a cruise. When we got on the ship, after getting the security arm band on the grandson, his first reaction was wow!! something we had to agree. The cabin was our first stop where was my bed was the question which was answered later, then on to lunch so much choice. After lunch a tour round the ship and a visit to the children's club for registration. Back to the cabin for unpacking then off to the swimming pool, whilst Granddad did a better tour of the ship. Then back to the cabin for a shower and off to supper, children's menu available in the Moonlight Sonata Restaurant, food also good and varied for the adults, a choice of English dishes as the ship was sailing from the U.K. The waiters were very good with the children, especially our waiter Preston who had time for the children sitting at his tables. Then off to the theatre, the Celebrity were very good and they certainly kept our Grandson entertained, something very different for him. Then bed time, the bed was finally revelled it is located in the ceiling, which means that it didn't encroach in the room space. It was easy to get the Grandson to the cabin at night as he couldn't wait to see what animal was on the bed having been made out of towels. Certainly plenty to do during the day/nights for both adults and children. Would we cruise Celebrity again YES. Would we go on the Eclipse again YES if only to see and do things we didn't get round to doing this time. Would we take our Grandson again YES. Didn't use the children's club this time, Grandsons choice not ours, but certainly plenty to keep the children entertained and give parents a bit of adult time. First time we have got off a ship early and very easy. Read Less
8 Helpful Votes
Sail Date: May 2015
We boarded this cruise ship in Southampton on 9th May 2015. As this was our first experience of ocean liner cruising, we really didn’t know what to expect, so I hope this will serve as a guide to other new cruisers. Parking was ... Read More
We boarded this cruise ship in Southampton on 9th May 2015. As this was our first experience of ocean liner cruising, we really didn’t know what to expect, so I hope this will serve as a guide to other new cruisers. Parking was efficient as the car park was walking distance from the ship and porters came and took our suitcases direct from the car. Please be aware though that they will NOT take suit covers with hangers, as this would not go through their security system. We were taking my husband’s tuxedo, blazers and pristinely ironed shirts and all my cocktail dresses on in suit bags so that they didn’t get too creased, so we ended up having to carry these on ourselves. There seemed to be no limit to what you could take on in suitcases nor in hand luggage, but cabin space is limited so I would advise you to be sensible. Embarkation was smooth and we were greeted with a complimentary sparkling wine or orange juice. A nice touch, but with all the gear we were carrying, it proved to be difficult to really enjoy the moment. Initially, passengers were not allowed to go to their cabins as they were still being prepared, but had the opportunity to explore the public areas. We were not able to benefit from this owing to the amount of gear we were carrying. Eventually, however, we were allowed to go and hang the suits up in the cabin so that we could go and explore the ship. We deliberated some time before the cruise as to whether we should purchase any of the drinks packages. In the end we went for the “Classic” package (at $65 per person per day), as this included bottled water, better quality teas and coffees, sodas and (at the time of writing this), alcoholic drinks up to the value of $11. Was it worth it? Still not sure. We’re not big drinkers, but I believe that with the hotel prices that the ship was charging, it probably balanced out. If you want to drink cocktails, you’re limited to what you can have on the Classic package and you need to know your cocktails as there wasn’t really a big menu of cocktails to choose from. If you did choose a drink which exceeded the $11 you had to pay the full price rather than the difference. When we were at sea, we found the ship a little too crowded for our liking and at times had to fight to find a seat in the numerous bars and cafes on board. We were directed to another bar by one of the waiters at one time and chose a specialised tea from the menu, only to be told we couldn’t get that tea at the bar we were in and were re-directed back to where we came from! The ports we stopped at, (Bergen, Alesund, Geiranger and Stavanger) were beautiful. We did ship’s excursions at the first three, which we enjoyed. You can, however, go off on your own as maps are provided from the guest relations desk and in Bergen, a shuttle bus to take you into the local town, which would be at least a 15-minute walk to the centre. If you only want to take one excursion, I would recommend Geiranger, as the town is very small and you would struggle to find something to do independently, other than walking up a very steep hill or a trip around several souvenir shops. On board, there is always some activity taking place, so no excuse for being bored. However, these activities were not to my husband’s taste and became very frustrated on the “sea” days. He did, however, take advantage of the fantastic gym on board! The main dining room provides waiter service and I do recommend you book a sitting. We were on the 06:15 evening sitting and although I can’t fault the food and service, we both felt a little rushed knowing that there was a second sitting waiting to come in behind us. Even the formal nights were a little rushed. We did however, take advantage of the 1-2-3 meal deal for the speciality dining. Murano’s, Qsine and Tuscan Grill were all unique in their own way and absolutely faultless. Overall, we did enjoy the cruise as Norway is beautiful and the ship is like a 5-star hotel on water. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates N/A 0.0

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