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Cruise Ratings
8 Helpful Votes
Sail Date: April 2019
This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. ... Read More
This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. Embarkation and disembarkation were fine/typical. The ship is beautiful, the clientele a little older. We were among the youngest at 54. We loved the suspended tree, library, Team Earth space. I have to mention (as if Celebrity will see this review), for the muster, people are not interested in watching a cheesy video on how to put on a life vest. What should've taken 5 minutes took more like 20 because of the video, which we didn't even watch (we listened, tho) because the video screen for our section was broken. Skip the gimmicks and let us get back to our cruise! The Cruise Director Alejandro and "Super Captain" Leo were outstanding. When we couldn't drop the tenders for transport into Monterey, "Super Captain" Leo got us a spot in San Francisco, so we could spend two nights in San Fran instead of another sea day. We take the stairs a lot and I found the railings were always gummy/sticky, even though I frequently saw someone cleaning them. I tried not to touch them because I knew I'd find a gummy/sticky spot and it grossed me out. We spent the sea days in the Solarium, which we loved, but I never saw a waiter asking us if we wanted a drink or anything. The Sky Lounge on 14 is a beautiful space but we were kicked out one evening because we weren't in the Captain's Club. It's a huge space and hardly anyone was in there, but out we went. The evening entertainment was good except for one night - I can't remember what the show was called but it was supposed to be a Mozart fusion kind of show. We mostly just looked at each other like "What is going on?" Should've been so much better. But for the most part the entertainment was very entertaining. The show on the last night, Elyria, was absolutely beautiful and mesmerizing. The food was good, but there didn't seem to be much variety and I've seen much better presentation on other cruise lines. Note to Celebrity - scrambled eggs aren't supposed to be soupy... Overall we did have a nice cruise but we'll probably go back to another cruise line instead of Celebrity. Read Less
4 Helpful Votes
Sail Date: April 2019
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 ... Read More
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 on deck 12. We picked these so that we could have a combined balcony which worked great the first day. Until the trouble started with the excessive noise above us from the oceanview café - intolerable. Requested a move for both cabins. We are elite members (celebrity), diamond (RCCL). We were moved to a down graded cabin, we should have been upgraded. Moved to a far forward lower cabin away from our family & we had to ask for everything promised to concierge class. Concierge totally dropped the ball & when we complained to him personally, he was very defensive. Finally offered us $200 toward future cruise - big deal - not. Concierge class is a joke, a few amenities thrown on a standard balcony cabin, not worth the money. Canopes every day were no better than seagull food, which we did throw to them. We were embarrassed because we convinced our family to try celebrity for the first time. They usually sail Princess. Food is very average. Again these cruise lines are pushing you to use specialty dining. Big mistake. The shows were very boring and disappointing. Cruise director Alexandro was the only highlight. The ship is beautiful, the crew very pleasant, the captain very accessible. The embarkation process in San Diego was very disorganized. Shore excursion staff very good. The eclipse was the most rocky ship that we had every been on (12 cruises on other ships). The pacific was very rough so that could account for it, or maybe an unstable ship, not sure which or both. Celebrity makes big distinction in price & amenities for suites vs. all others. We did book a future cruise to take advantage of the offers but may cancel it. Biggest highlight - beautiful ship. Biggest disappointments - Cabin 2138 & 2140. C2 Concierge. Lack of respect for Elite class member & moved us to a down graded cabin. Read Less
7 Helpful Votes
Sail Date: April 2019
We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in ... Read More
We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in San Francisco and had a good time.The stop in Astoria Oregon should be eliminated and the extra time spent in Seattle a beautiful city.Victoria was great too.We ended in Vancouver and flew home but should have spent an extra day here. The cabin was great [a little dated] but kept spotless by a very good steward. The food was a letdown in both the Dining Room and the Oceanview cafe but the the service was excellent.I think the Celebrity is trying to force people to the Specialty restaurants or the top of the line cabins with their own restaurants. The captain was very visible and the Cruise Director was also very good. The shows were good. Embarkation was so-so. [we had to walk up a very steep plank] I will cruise Celebrity again for the combination of a good deal and interesting itinerary but being aware that the quality and variety of food has gone down. Read Less
26 Helpful Votes
Sail Date: April 2019
Choose this cruise based on previous experiences with Celebrity plus ports. It was a mistake, This was he most disorganized, poorly managed ship I have sailed on. My mistake, don't cruise this far north this early in the year. ... Read More
Choose this cruise based on previous experiences with Celebrity plus ports. It was a mistake, This was he most disorganized, poorly managed ship I have sailed on. My mistake, don't cruise this far north this early in the year. It was freezing! Also don't cruise out of San Diego, their port facilities are completely inadequate. We wound up eating in the buffet most meals, due to the low quality of the food in the restaurant.In the be buffet: We wound up eating in the buffet most meals, due to the low quality of the food in the restaurant.In the be buffet: The quality of the food was the poorest on any Celebrity ship I have sailed on. Most of my cruises are on Princess, I used to tell people that one of the main advantages of Celebrity was the quality of the food. I no longer will say that. See the pictures for an example of the poor cuisine available in the buffet. If you are glucose intolerant,. there is a specially marked section for you. If you want no sugar, there may be one or two items, IF YOU ASK, that are NSA. After several complaints, they started labeling the NSA items. Change from breakfast to lunch should be Done an island at a time, not in mass! Use real eggs for omelettes not that stupid liquid. Consistency is awful. Hamburger has too much filler and not enough meat The most appetizing item in the buffet was usually the fresh apples, sad! The management of the ship seemed to go out of their way to ignore the needs of the passengers. As an example, the doors to the Captains Party opened 10 minutes before the schedules time - despite the long line of guests!. Also they go out of their way to get your money. We had one credit card for the cabin, however, the charges were kept track of on a person bases. Therefore, since all the charges were made on my cruise card, I ended up owing money, whereas my wife should a large (non-refundable) credit! They had "Coffee" cards, where for a discount, you could get 10 deluxe coffees. However, they refused to sell or even acknowledge that they existed,until the second day of the cruise. No Luggage concierge service in Vancouver. Read Less
6 Helpful Votes
Sail Date: April 2019
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking ... Read More
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking the ship we were greeted with the customary glass of champagne (make the most of it as it’s the last freebie you will get). The first thing I would say is that the Eclipse is not the ship it once was. The ship is looking a bit tired and does not seem to be as well maintained as it once was. Previously every time the ship was in port it was being painted, not so anymore! The soft furnishings have scuffs, rips and tears. That said, our cabin steward Salvadore was exceptional and kept our cabin tip-top. Be aware that every drink you order, be it tea, coffee or alcohol will be subject to the addition of a 20% Service Charge which is added automatically so the staff have no incentive to offer a good service. You have to wonder how much of this 20% is passed on to the staff! Maybe the American market is different to the European market and is geared around giving a low entry price and then charge for everything you can as an “extra”. The onboard shopping experience is poor with most shops selling over-priced tat. The Qsine restaurant concept has been changed, and whilst it is different, the menu is very limited, the old concept was much better and offered more choice. Murano continues to be the jewel in the crown when it comes to the speciality restaurants. The food and service here is exceptional. Tuscan grill is a good second choice. The Oceanview buffet restaurant offers a good choice but the food is only ever luke warm at best. Moonlight Sonata, the main dining room is OK but the quality and choice of food has declined. The staff here aren’t particularly attentive and seem to be lacking experience, there seemed to be a changeover of staff occurring during our trip. The entertainment is more East End than West End, maybe the Americans are easily pleased. We missed our stop at Monterey due to bad weather. Astoria has nothing of interest to offer and seems to be a stop for the sake of a stop. San Francisco was well worth it and the additional overnight in port due to us not stopping at Monterey was a welcome surprise. Victoria and Vancouver were both nice places to visit. Having travelled on Eclipse three times previously it was my favourite ship and I would have recommended it without reservation, unfortunately I can’t do this anymore. The Staff only seem interested in up-selling everything they can at every opportunity, even the bottled water in your Stateroom is now charged for. Eclipse is no longer a 5* experience it’s now 4* and declining experience. Hopefully the re-fit next year will restore Eclipses former glory. Read Less
Sail Date: April 2019
We typically cruise for destinations and tours, but we live in Southern California, and picked this trip just to relax. We have been to all of the cities, some of them numerous times, so we did not book any shore excursions. We did ... Read More
We typically cruise for destinations and tours, but we live in Southern California, and picked this trip just to relax. We have been to all of the cities, some of them numerous times, so we did not book any shore excursions. We did get off the ship in every port, but toured about on our own in each location. Embarkation: We did receive an email advise us the there could be delays in boarding, as the ship was expecting an inspection, as it was returning to the US. We stayed across from the cruise port, so it was an easy walk to the port. They had plenty of porters, so dropping the bags was a breeze, and so was checking in. We were given a number, and then had to sit for 45-60 minutes waiting for our number to be called. This was the longest delay we have had boarding a ship, but never boarded on a repositioning cruise, so it might be normal. They were using the lower decks to load luggage and supplies, so the passengers were required to board climbing up 2-3 flights of stairs, or using long ramps to get to the ship. The last ramp was particularly steep, and you had people trying to climb up the ramp carrying, dragging or pushing their suitcases. Everyone had a backpack or small carry on, but there were people that didn't want to use the porter, and it made the boarding a bit scary, as they were nearly rolling back down on guests boarding behind them. Dining: We dined in Blu most evenings, and several times for breakfast. We have certain items that we enjoy from the menus, and found all of our meals to be very good, and consistent with prior cruises. The service was excellent, and we noticed that the waiters and assistant waiters learned our names and preferences, offering the items they knew we had asked for on a prior visit. The hummus spreads were changed to a rotation of veggie spreads, which I thought was a nice change. There were a few misses with having menu items, like berries or asparagus. We dined in Murano one evening, trying the Chateaubriand, which was excellent, and done to perfection. We haven't had good service or meals in Tuscan Grille on the first 2 cruises, but decided to give them a try. The waiter was efficient and very pleasant, and we thought both of our meals were excellent. Entertainment: We enjoyed the lounge and lobby bands in the evening. We did not go to any of the shows. Ship: The Eclipse is in fine shape. The cabins, and public rooms were kept clean. I was impressed to see staff cleaning and wiping the hand rails, and there was always attendants in the washrooms in the evenings. The furniture was in good shape, but the style is starting to looked dated, as newer ships and hotels are changing up furniture. Bars: The seas were rough on this cruise, so the bars were not all open during the day. At times the bars that were open didn't have all of the supplies they normally carry. Limes one day, bloody mary mix the next. We had to go to 3 bars to get a Coke Zero on one day, but other days they had them. I typically enjoy having a glass of good wine before dinner in the Cellar Masters, but stopped in 2 different nights, and no one was working. The last night, we stopped in World Bar, and asked for one of their drinks, and they didn't have the ingredients to make the drink. They have a pretty small menu of offerings, so we found it odd, that they were out of one of the drinks. Overall we enjoyed the trip. The weather prevented us from tendering in Monterey, but the captain was able to secure a slip in San Francisco, allowing us 2 nights in a fantastic city. We will enjoy the Aqua Class product, and will sail Celebrity again. This trip did have a few times that the restaurants and bars were out of common items. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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