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Sail Date: May 2018
We wanted to see Ireland and Norway and thought the cruise was a fabulous way to do both as it departed from Dublin! The ship is beautiful and the crew were very pleasant and provided quick service! We were treated so well! Ray and ... Read More
We wanted to see Ireland and Norway and thought the cruise was a fabulous way to do both as it departed from Dublin! The ship is beautiful and the crew were very pleasant and provided quick service! We were treated so well! Ray and his team were excellent servers at the main restaurant. They were fun, fast, efficient and met all our needs. Great job! Pleasure! The food choices in the buffet restaurant were excellent and varied every day....always something new and delicious at every meal. Our steward Jafar was excellent at his job! Always friendly, helpful and kept our room so clean! The entertainers were very talented, but the themes/comedian were not as enjoyable as those on other cruises taken. The singers/musicians throughout the ship were fabulous!! The shore excursions looked good, but were quickly filled & seemed costly and we did our own thing instead. Suggestions: 1) Make anytime dining more accessible. We had anytime dining and were told we still had to make reservations, which really defeats the purpose as we would have liked a bit more flexibility to see the entertainment or get involved in activities on or off the ship. 2) Move the soft ice cream machine away from the other ice cream choices in the buffet restaurant... usually a line up that could be eliminated with a small change Overall, would highly recommend this trip & ship Read Less
3 Helpful Votes
Sail Date: May 2018
We have always wanted to see the Norwegian Fjords and they exceeded our expectations- absolutely breathtakingly beautiful! The weather was magnificent everyday, couldn’t have asked for more beautiful conditions! 4 of us traveling ... Read More
We have always wanted to see the Norwegian Fjords and they exceeded our expectations- absolutely breathtakingly beautiful! The weather was magnificent everyday, couldn’t have asked for more beautiful conditions! 4 of us traveling together, me and my partner, my mom and her best friend. We flew to Dublin 3 days early to enjoy the city. We had been before and loved it. It never disappoints. Embarkation and Disembarkation: There were some concerns before the trip as earlier cruises had some issues with Dublin port since they are new to having a ship begin and end there but by time we took our cruise, everything seemed to be ironed out and both were very easy and quick. Ship: We loved the ship. We have been on Reflection before so we were familiar with the majority of the ship. Sure hope Celebrity does away with the cheesy glass blowing thing and replace it with a lawn grill. Ship was very clean and always a lot of officers walking around inspecting things. Cabin: we were in an S2 Sky Suite...aft /wake view/ on deck 12. Loved the room, very spacious, lots of storage. Hated deck 12. Too much noise from the Oceanview Cafe above. Deck chairs dragging off and on all day long. My mom was also on deck 12 but over on starboard side and she heard rolling carts from the Oceanview Cafe all hours of the day and night. We will never book deck 12 again. Dining: ugh...so disappointing. We were excited about eating in Luminae but we didnt care for a lot of the menu options and the things we chose were just blah. Nothing was bad, just boring. Got steak one night and it had a strange texture. Sweet potatoes, squash and asparagus was in everything every night it seemed. We ordered from the main dining room menu a couple times in Luminae as we didnt care for our options in Luminae. We ate at Tuscan Grill one night....the Minestrone soup was good but my lasagne was terrible. It was just basically hamburger between a couple slices of lasagne noodles. Not several layers. Missing ricotta cheese, barely any tomato sauce, spices...clearly no Italian was in the kitchen. No wonder the restaurant was only half full....just dont think it was worth $180 for the 4 of us...We did Qsine..and most of it was good, but for being Tapas style...still think portions are too large to really enjoy very many courses... Our only really good meal was Sushi on 5 for lunch our last full day on the ship. It was excellent. Tasted very authentic and what you would expect. Entertainment: Can’t comment too much here, we dont really do the shows, few interest us. Don’t do trivia etc....There seemed to be a lot going on every day based on the daily newsletter thing that showed all the things to do. Service: Excellent. Everyone was fantastic from our butler and suite attendant. To our waiter at Luminae, concierge in MIchaels Club.... We felt like everyone was very genuine in trying to please us. In fact, our butler was better than most of the butlers we have had on Silversea. Only negative was that it took forever to get our drinks at Martini Bar once ordered. Shore Excursions: we only did 2 shore excursions through Celebrity. Both were very good and well organized. This itinerary is FANTASTIC!!! HIGHLY RECOMMEND IT! Read Less
2 Helpful Votes
Sail Date: August 2017
Everything was fantastic. The ports of call were fantastic. I liked all of them very much, however Bergen was quite rainy and cold. That made it a little difficult to get out and find our way around very easily. Flam and Geiranger were ... Read More
Everything was fantastic. The ports of call were fantastic. I liked all of them very much, however Bergen was quite rainy and cold. That made it a little difficult to get out and find our way around very easily. Flam and Geiranger were a little more remote and rugged. Alesund and Stavinger were bigger towns than I expected. All in all it was truly the trip of a lifetime for my husband and I. Our time on the ship was quite fantastic as well. Plenty to do and see while on Sea days. We saw most of the shows and they really were a professional, well done job, with talented performers. In past cruises, that was a little bit of a let down, but the Celebrity Eclipse shows were really quite nice. The ship was clean, and we found all employees to be very helpful and friendly. All in all, it was a great trip. Read Less
4 Helpful Votes
Sail Date: August 2017
After spending 4 wonderful days in London at the Grosvenor Hotel, we made the trip from London and back to Heathrow via National Express buses and both trips were very punctual and an easy taxi ride to the cruise ship pier. The buses were ... Read More
After spending 4 wonderful days in London at the Grosvenor Hotel, we made the trip from London and back to Heathrow via National Express buses and both trips were very punctual and an easy taxi ride to the cruise ship pier. The buses were very clean with wi fi and the driver assisted with the luggage. We had a Sky Suite and dining was in Luminae. The menus (breakfast, dinner and lunch on sea days) and the service were excellent. The only items we ordered from the main dining room menu were the escargot (3 times), a shrimp cocktail and creme brûlée. Our waiter Tony and his assistant Ayu were both top notch. After day one they knew our drink preferences both during and after our meal and brought them to us without our having to ask. The ports visited were very beautiful and although rain was forecast each day we only had rain in Bergen. However, a walk around Old Town viewing the church and shops, then a ride on the funicular followed by a visit to the Magic Ice Bar cheered us up. Flam - we booked the "Norway in a Nutshell" tour with Celebrity and it was a wonderful 7 hr. tour including a very good lunch. Geiranger - We pre-booked a fjord cruise and a bus ride to Mt Dalsnibba on our own. Both were very enjoyable. Alesund - We booked "Path of the Trolls" tour with Celebrity and once again they provided us with an excellent 8 hr tour with a wonderful lunch. Stavanger - We pre-booked a 3 hr fjord cruise on our own. We enjoyed a very nice pizza for lunch and then visited a few shops. The prices in the shops were very expensive and the items for sale were almost identical in each port as were the prices. Celebrity had some very good entertainment but due to the all day tours in several ports and getting up very early for the tours we missed most of them. Rock City the first night was very good. On the last sea day there were 2 excellent shows, in the afternoon the singers on board did a show featuring Broadway/West End show tunes that was excellent. In the evening we went to Euphoria (unbelievable acrobatics) which was another excellent show. Lastly, I don't want to forget to mention that Captain Leo was very personable and witty and visible at numerous occasions. He even shook each passengers had as we disembarked. Read Less
1 Helpful Vote
Sail Date: April 2017
The Eclipse is a beautiful ship. There was a very noticeable engine vibration on all decks aft which was especially bothersome while dining. Veranda stateroom on deck 7 was clean and comfortable. Cabin steward was very helpful. The ... Read More
The Eclipse is a beautiful ship. There was a very noticeable engine vibration on all decks aft which was especially bothersome while dining. Veranda stateroom on deck 7 was clean and comfortable. Cabin steward was very helpful. The food in MDR was very good. First time in a long time that I ordered a medium rare steak and it was actually medium rare. They could use a thicker cut of steak in the MDR. Service in dining room was very good too. Another negative worth mentioning was that they changed the times of the production shows to 8:30 and 10:30 due to late departure from 2 of 5 ports. This was an inconvenience for me since I had late dining. While the service we received on the ship was very good the amount of servers in bars and lounges was noticeable low. This resulted in people crowding the bar to order. The ports visited in Norway were spectacular! We had gorgeous weather that afforded breathtaking views as we sailed the fjords. Celebrity has also cut back on the variety of wines available in the premium drink package which was disappointing. I know RCL is working to manage expenses but the cuts are beginning to show. Read Less
13 Helpful Votes
Sail Date: April 2017
This was our 2nd time on Celebrity - first time on the Eclipse and Solstice class ships. Here are my thoughts by area - Embarkation - we arrived at the Southampton port around 1:30pm - easy check-in and we were on the boat within 20 ... Read More
This was our 2nd time on Celebrity - first time on the Eclipse and Solstice class ships. Here are my thoughts by area - Embarkation - we arrived at the Southampton port around 1:30pm - easy check-in and we were on the boat within 20 minutes or so - one of the quickest check ins we have ever had. Ship - Grade A+ We were very impressed with the ship - clean, great condition, well laid out, interestingly appointed - exhibits the modern chic that Celebrity goes for. We never felt crowded at any time with the exception of a few times in the buffet at peak times. The buffet restaurant was the best layout I have ever seen - you don't see the long cafeteria style lines and instead get individual zones by cuisine - many 4-sided for easy access. Cabin - Grade A+ but (Pillows - F) We have traveled on several cruise lines (Disney, Celebrity, Princess, Carnival) and found this cabin to the best layout of all. The closet and storage space was ample - you did not feel like you were tripping over your luggage all week. The location of our cabin (7250) was very close to the atrium elevators in the middle of the ship so easy access to everywhere. The balcony had a great view with exception of looking aft when the bump out of the ship's middle obstructed slightly - nothing major. The only bad part of the cabin was the pillows - horrible!!! Both kinds were hard and lumpy. Dining - Grade B+ Overall, the dining was pretty good. We ate only in the buffet and the main dining room. The buffet had a nice variety every day - had a daily theme to appeal to all nationalities in some way. They do have a nice cook to order grill that made a very tasty tilapia filet. The main dining room food was pretty good - I have had better ones, but it was ok. I expected more seafood choices, but they were limited. Portions were usually spot on with a few exceptions - I ordered a scallop appetizer and got exactly that - one small scallop. Desserts were very good. Entertainment and Activities - Grade B- The Corning hot glass show was an A++ and was the definite highlight of the activities. There were a guest speaker on Norway who provided good info but was not a good speaker and the presentation was amateur. We did enjoy the photography class - very informative. However, overall daytime activities were a little sparse - a few quick games and some trivia contests. It seemed like most people just sat around the ship lounging and drinking.The nightly shows were a mixed bag - the magician and comic were pretty good, and the guest singers were good, but the production shows were very spotty. The first, Topper, started very slowly, but managed to save itself as it went on. The second one, Amade, was awful, in my opinion. We left after less than 10 minutes (we were not the first ones to leave) - was a mishmash of contemporary songs, Mozart, and very weird sets. The last production show, Euphoria, was entertaining - a lot of impressive gymnastics performed above the ground on wires. Service - A+ Solid service across the ship - not one bad experience. Our main dining room servers were very professional and attentive to our needs. Our cabin attendant kept our room in great shape the entire week - never saw him in our room, but it was always maintained well each day. Ports and Excursions - A Norway was awesome! Incredible scenery. Bergen, Norway (B+)- larger city with some interesting architecture and churches. We walked down to the harbor, but unfortunately the fish market was closed - assume it was due to the holiday. There were large crowds out and about and even a political rally as we were leaving. Flam, Norway (A+)- one of the highlights of the trip was the trip to Flam down the long fjord - beautiful snow capped mountains and tall waterfalls were everywhere. Flam is a very small place, but truly a beautiful place. We had an excursion on the Flam railway to the top of the mountain where we ate waffles at a local hotel and walked through the deep snow. Geiranger, Norway (A+) - another beautiful city nestled into a fjord - fantastic scenery. We climbed the hill up from the port to see the impressive waterfall and continued up to a local park. Near the port were the remains of two avalanches that we explored. Alesund, Norway (A) - a bigger city with interesting architecture. We climbed the 410 steps to the top of Mount Aksla for some breathtaking views and checked out a few churches in town. Stavanger (B-) - probably our least favorite - not as much charm as the other cities. We walked around and explored the shops and admired the interesting architecture. Disembarkation - we chose the walk off option at 6:30am and we were off the ship within 10 minutes - easy All in all, a once in a lifetime cruise to Norway - beautiful country with breathtaking scenery. If you like nature, you need to put this on your bucket list and going via Celebrity is a good choice as well. Read Less
9 Helpful Votes
Sail Date: April 2017
We chose this cruise for the destination and Celebrity Eclipse as I have travelled on her before and wanted my husband to see her......he was not disappointed!! Cruise director John Grantham would get my award for for best staff member. ... Read More
We chose this cruise for the destination and Celebrity Eclipse as I have travelled on her before and wanted my husband to see her......he was not disappointed!! Cruise director John Grantham would get my award for for best staff member. What an entertaining man he is. Never to busy to chat and make you feel like everything was being done just for you. Celebritys own shore excursions are very expensive and while my husband and I choose to do one each with them the rest we did alone. With Celebrity I did the RIB in Geiranger. Alot of fun, really enjoyed that. Most exhilarating !! The husband choose to ride a bike down a mountain, like you do!! He said it was the best experience tho there were some issues with his bike brakes, which is a bit worrying to say the least. In Flam we took a train ride which we organised ourselves, saving a lot on Celebritys price. Did the same in Bergen on the Funicular railway. After a lot of umming and ahhing we decided against a drinks package. We still had everything we wanted and as much as we wanted. This involved a lot of cocktails, beer and wine! Only thing that got me down a bit was, even up until the last sea day, we were asked every time we ordered why didn't we get a package. I appreciate that the staff are probably told to upsell but, seriously, surely after the first 48 hours they could stop with this. Did feel a little like a third class passenger at times, with this attitude. Only attended the theatre 3 times, but made very good choices there. The Flyrights, Paul Eastwood and the last night.......all excellent. A little disappointed with some of the other musicians/singers around the ship tho. Enjoyed some of the other entertainments like the quizzes and information lectures etc. Read Less
4 Helpful Votes
Sail Date: April 2017
The unusually fantastic weather made this Fjords cruise a real treat. The area is stunningly beautiful and should be on everyone's bucket list. The Eclipse is getting on a bit long in the tooth now but still looks fresh, we were on ... Read More
The unusually fantastic weather made this Fjords cruise a real treat. The area is stunningly beautiful and should be on everyone's bucket list. The Eclipse is getting on a bit long in the tooth now but still looks fresh, we were on her about five years ago and apart from the new Luminae restaurant she still looks the same. Celebrity train their people well and the service was as as good as ever in all respects. They need to sort out the Baristas in the Cafe al Bagio but everywhere else we were treated to excellent service. Just about everybody had a drinks package so the bar staff were under pressure but coped well. There was also an abundance of on board credit so the alternative restaurants were full and very few deals to be had. The shows were hit and miss, the on board entertainment staff worked hard but the productions were self indulgent rubbish imo. The guest entertainers were brilliant though, especially the Flyrights who I think were probably the best act I've ever seen on a ship. The resident bands and singers were mediocre, not bad but certainly not good. Our cabin 2149 was a concierge class and in quite a good position with a larger balcony on the bump but was spoilt by the noise from the trolleys banging the floor above. Overall we thoroughly enjoyed this cruise. Read Less
5 Helpful Votes
Sail Date: April 2017
Been lucky enough to have been on a few cruises mainly with Royal Caribbean and a once only (regrettable) on P&O and on every ship we've been on people have advised us to try the Eclipse so we've been waiting for this ... Read More
Been lucky enough to have been on a few cruises mainly with Royal Caribbean and a once only (regrettable) on P&O and on every ship we've been on people have advised us to try the Eclipse so we've been waiting for this From the very start everything was superb boarding was quick and easy due to allotted time slots On boarding the ship is very clean very glamorous and the staff are super friendly everything is geared for a relaxing sophisticated experience the coffee shop on board(el bacio) is always busy very popular with gorgeous cakes and hi end Starbucks /costa coffee on offer needs expanding as on sea days places to sit are few and far between Sky lounge is a superb place to sit and unwind and if lucky enough catch the sun Can't fault the ship she's fantastic and will definitely sail with Celebrity again Finally disembarking was a joy compared to past experiences again allocated time slots ensured quick easy and stress free match up with our luggage (one tip ) they provide numerous luggage tags put at least two on each bag as one fell off and this is common as they have an area for bags that tags have fallen off completely making harder to reunite luggage with owners Read Less
1 Helpful Vote
Sail Date: April 2017
I am not going to add much to what's already been said if you want the best put Celebrity to the test. You will not be disappointed Great ship Great Food Great drinks Great crew Great ports and on and on......... ... Read More
I am not going to add much to what's already been said if you want the best put Celebrity to the test. You will not be disappointed Great ship Great Food Great drinks Great crew Great ports and on and on......... This was our first visit to the Norwegian Fjords, we took all weather cloths being May, however what a week blue skies and sunshine all the way, which helped make the Fjords look wonderful, which they are. We booked for 2018 while on board along way off but we are counting the days. The Balcony cabins on Eclipse are great comfy bed TV and as it was out of UK a kettle for making a early morning cuppa. We found on this trip the public areas were very busy to cold to sun bathe in the North Sea unless you could find a corner out of the wind. Southampton Port is a breeze to sail from very well organised. Our roll call sailaway was good 58 turning up and we had fun at the slot pull. The Cruise Critic meet and great was a damp squid, with lots of people not receiving invitations me included and I run the roll call. Still must say great site and must for cruisers. Read Less
21 Helpful Votes
Sail Date: August 2016
This was our 3rd trip on Celebrity Eclipse and once again we were not disappointed.Embarkation was smooth and we were welcomed with a smile and a glass of fizz.Our stateroom on deck 8 (8338) was in an excellent position at the back of the ... Read More
This was our 3rd trip on Celebrity Eclipse and once again we were not disappointed.Embarkation was smooth and we were welcomed with a smile and a glass of fizz.Our stateroom on deck 8 (8338) was in an excellent position at the back of the ship.We were next door to a suite and there was just the two cabins through a side door.It was very quiet and there was no noise from guests passing in the corridor.The stateroom was spotlessly clean with everything required.Our two attendants Paz and Max were a first class team who carried out their numerous duties in a very professional and friendly manner.We enjoyed select dining in the Moonlight Sonata restaurant and found ourselves a favourite spot under the care of 3 excellent staff Jorge , Emilio and Maggy. We managed to get one of their tables every.night. Food was very good,varied menus plus old favourites. Everything served hot and well presented along with complementing wines recommended by Maggy. We feel both the main restaurant and the Ocean View have improved since our last cruise 2 years ago.The entertainment was top class , very good live music around the ship, all the acts were first class. The on ship production team were tireless in their quest to entertain us. The 3 production shows The Chandalier, Lets Rock and Topper were of west end standard, modern,fast moving and slick.They did countless other shows and activities proving themselves to be adaptable and professional.The cruise director Eddy was entertaining, funny ,approachable and knowledgable.Norway was stunningly beautiful with lovely ports of call, a trip on the Flam railway is a must and would advise booking through Celebrity as tickets are like gold dust.Celebrity has proved itself yet again to provide an excellent cruise experience. There are a couple of issues that need addressing the first and most serious is the dumbing down of the dress code, firstly allowing smart jeans and polo shirts into the main dining room makes it look like any old restaurant in any old hotel as some people have no understanding of the word smart. Having a rule of trousers and shirts must be worn would reinstate some better standards of dress. The removal of the Formal Night by Celebrity is a big mistake , a fact reguarly discussed with fellow guests.Elegant Chic does not work as one persons interpretation of elegant chic is definitely not anothers. If they insist on keeping Elegant Chic some stricter dress codes regarding it need to be applied.Celebrity please note Read Less
Sail Date: August 2016
The cruise experience was excellent, the staff attentive and helpful, the food very good and of a high standard in both the restaurant and cafe. Our only disappointment was that when we tried to book a particular excursion "Norway in ... Read More
The cruise experience was excellent, the staff attentive and helpful, the food very good and of a high standard in both the restaurant and cafe. Our only disappointment was that when we tried to book a particular excursion "Norway in a nutshell from Flam" we're told online that this could only be booked on board, but when we tried to book this soon after boarding found that it was fully subscribed. Why could we not have been informed of this online, instead of expecting to be able to book this trip onboard and were really disappointed when unable to, then finding out from another guest that they had been able to book this trip online two months previous. We would travel again with Celebrity Cruises as the trip lived up to our expectations. Whilst the entertainment material was sometimes a little disappointing, the performers were excellent in their dance, acrobatics, and singing. Why does the wifi cost a fortune on board? Read Less
9 Helpful Votes
Sail Date: August 2016
Just returned from an excellent 8 night cruise to the Norwegian Fjords. We last sailed on the Eclipse three years ago but the standards are still very high in our opinion. We had a sunset balcony cabin which was at the back of the ship ... Read More
Just returned from an excellent 8 night cruise to the Norwegian Fjords. We last sailed on the Eclipse three years ago but the standards are still very high in our opinion. We had a sunset balcony cabin which was at the back of the ship and excellent for seeing the views as we sailed out of each port. Food onboard was excellent in both the main dining and ocean view café. We did try the Tuscan grill on the last night which has a cover charge of $45 per head. The service was friendly and attentive but the food was not much better than the main dining room. All the staff onboard were very friendly from our cabin steward to people just cleaning the stairs etc. The entertainment was ok, a very good Freddie Mercury tribute act but some of the ship's own productions were a hit and miss. Overall we'd recommend Celebrity as we've just booked for the Baltic cruise next year! Read Less
21 Helpful Votes
Sail Date: August 2016
Chose this cruise for the itinerary. It was our first experience with Celebrity and will probably be our last. Have cruised 10 times with other lines and found Celebrity to be lacking in quality of food, entertainment and the delightful ... Read More
Chose this cruise for the itinerary. It was our first experience with Celebrity and will probably be our last. Have cruised 10 times with other lines and found Celebrity to be lacking in quality of food, entertainment and the delightful surprises that other ships have. The boat was clean and comfortable but the food was so ordinary for a cruise. Usually you have lots of variety, but it seemed like the same old stuff everyday just with a different name to disguise the fact that it was the same stuff. The cream at the beverage counter was curdled 4 out of the 8 days. No one seemed to care. Staff was not as cheerful as on other cruise lines. Can only think that Celebrity mistreats them. The wait staff in the dining room kept chastising us for our menu selections. Huh? It's my dinner, I'll eat what I want. The house band was more like some amateur garage band. And the other entertainers were just dreary. They really need to step it up in this area. The ports were fine. Flam was the highlight. Geiranger would have been great but the weather was the pits. Not Celebrity's fault. Bergen and Alesund were charming. Stavanger was a bit of a dud. The electric train ride to Egersund was nice, though. Overall, a decent boat but they're missing something. We will stick with Royal Caribbean. Maybe Celebrity could get some tips from their parent company. Read Less
Sail Date: July 2016
Wanted to see the fjords and other parts of Norway. Had a great time. Second time on the Eclipse travelling Aqua Class, excellent. Must mention the Blu restaurant, wonderful. Great to meet TOTO again who quickly remembered us from 2 ... Read More
Wanted to see the fjords and other parts of Norway. Had a great time. Second time on the Eclipse travelling Aqua Class, excellent. Must mention the Blu restaurant, wonderful. Great to meet TOTO again who quickly remembered us from 2 years ago. An outstanding member of your team, without taking anything away from all the others, who were equally excellent. We would also like to mention John Paul, our steward and David, who again were excellent. Minor criticisms are as little as suggesting the need for more staff in the Martini Bar at peak times and the definite need to have a larger Coffee Lounge. The port side opposite on Deck 5 seems under used by comparison. The cafeteria at lunch time can be challenging and we are not sure that switching the food around every day is the best idea. Time and again we discovered something else we would have liked, had it been where it was the previous day. Read Less
12 Helpful Votes
Sail Date: April 2016
This was our 4th cruise with Celebrity and although still OK overall we certainly noticed that they have cut back in some areas. We suspect that because they have been pushing deals that include some extras such as pre-paid gratuities, ... Read More
This was our 4th cruise with Celebrity and although still OK overall we certainly noticed that they have cut back in some areas. We suspect that because they have been pushing deals that include some extras such as pre-paid gratuities, drinks packages and unlimited internet they are economising in other areas to maintain profits. The service is still very good and most of the staff are cheerful, very polite and most helpful. We have always opted for Aqua class and were very satisfied with our stateroom and the Blu Restaurant with its open dining. However even here there were signs of economies. For example we used to get a daily supply of bottled waters but now you only get 2 on embarkation and you have to purchase bottles for the rest of the cruise at exorbitant prices - $4.50 for a small bottle and $6.50 for a large bottle. Fortunately we had a drinks package so did not have to pay extra, apart from one large bottle which was left in our stateroom which we thought was free but was charged $6.50 on our statement. We did not receive this until after we disembarked and only then because we emailed Celebrity to request a final statement of on-board expenditure. The Blu restaurant is still pretty good but there are many things that are not shown on the menu that will be provided if you ask e.g. french fries, additional vegetables, cheese and biscuits. We opted for dining in the Tuscan Grill on one evening, especially to take advantage of the magnificent view on our departure from Flam. We were not disappointed as we managed to get a table by the window (you have to get there early for this as you cannot book specific tables). The service and food was good and just about worth the extra $45 dollars each. Other food outlets were also showing signs of economies. The Aqua cafe on 12 was not as good as on previous cruises. Less variety,especially with the soups and salads and no butter available on some occasions. Similarly the Oceanview cafe had less choice, especially with sweets and butter was also lacking. On one occasion when I asked for butter 2 staff members tried to persuade me that the stuff available in small packs was butter when it was clearly not. I held out and eventually they "found" some butter in a fridge which was so hard that it was difficult to spread. Not the sort of service that we had come to expect from Celebrity. The entertainment and activities on this cruise were somewhat below par. The poor weather experienced at the start of the cruise did not help as it curtailed the open deck activities. However the evening shows were not as good as on previous cruises and the cruise director was not a patch on some predecessors (bring back Sue Denning!) We booked our own excursions on-line in advance of the cruise as we have learned that they are much better value than the Celebrity excursions. The weather was so bad in Bergen (very wet and very windy) that we did not bother to go ashore. We had only planned to use the hop on hop off bus and had not booked anything, so no great loss. The Flam railway trip was very enjoyable with marvellous scenery and it was snowing when we got to Myrdal at the top. The little Flam railway museum by the station was also very interesting and told the story of how the railway was built. The Geiranger visit was one of the highlights of the cruise. We were fascinated to watch the extension of the walkway from the pier at Geiranger so that we could just walk ashore, unlike the other cruise ship in port that had to rely on tenders. We had pre-booked a bus tour that took us to 2 of the main viewpoints above the fjord and was very good value (see: http://www.geirangerfjord.no/english) Alesund turned out to be a disappointing visit. I am not sure why this is on the itinerary as there is not much to see or do here. It was especially poor on the day we visited as it was a public holiday so all the shops and many of the cafes were closed, although Celebrity did not bother to tell us about this. Stavanger was a good visit especially as the weather had improved markedly. We opted for the boat cruise to Lysefjord and were very pleased with this. A 3 hour trip with a useful commentary and lots of great scenery, especially the Pulpit Rock and the magnificent waterfall nearby. The boat went right up to the waterfall and collected a bucketful of water of which you could try a sample. We also stopped to feed some of the goats on a nearby escarpment. Overall this was an enjoyable cruise although some of the cutbacks I have mentioned took some of the shine off it. Read Less
10 Helpful Votes
Sail Date: April 2016
We have done quite a lot of cruising and Celebrity is our preferred line. We have Elite status with them and this was our fourth time on Eclipse but our first to Norway. We took our first Celebrity cruise on this ship just after its launch ... Read More
We have done quite a lot of cruising and Celebrity is our preferred line. We have Elite status with them and this was our fourth time on Eclipse but our first to Norway. We took our first Celebrity cruise on this ship just after its launch in 2010. The ship is in really good shape with hardly any signs of wear. We arrived at Southampton by car, around 10.30 am, parked on the dock and our luggage was taken by van and we walked the short distance to the Terminal. Check in was quick and we were asked to wait in the lounge area for around 15 minutes then we boarded. Most of our cruises have been in Aqua Class but we got a good deal on a balcony cabin this time. We thought we might have been disappointed with the MDR after being spoilt in Blu but I have to say the food and service in Select Dining was excellent. We had booked a three night speciality dining package pre cruise. From the start it was very evident that almost everyone on this trip had the drinks package included and yes they certainly made the most of it ! Bar service was often hard to get and quite slow and often you had to just queue at the bar just to get a drink. More bar staff are definitely needed. The standard of food was very good across the restaurants. Murano was superb on the first night and we booked again for the last night. Unfortunately someone forgot to put our booking on the system and we only got a table when someone else didn't turn up so that was a little disappointing . Tuscan Grille was good but not outstanding and we had a bad experience with dessert and also with the Maitre D which resulted in us complaining to the Executive Chef. He kindly gave us a further complimentary dinner there but it should have been handled better in the restaurant. We aren't great fans of Qsine but you have to do all three different restaurants on the package. The food was okay but not exceptional. Our balcony cabin on deck 9 was to the usual high standard . Lovely comfortable bed and efficient cabin stewards. The first day at sea was fine and very calm but our first port of call at Bergen was spoiled by heavy rain and winds. Our next port was Flam and we had pre booked the train ride. If you want to do this you must book as it isn't exclusive to the ships and we met people on board who were disappointed when they couldn't get tickets. We enjoyed the train , the trip took almost an hour to get to the hotel at the peak. There was a lot of snow up there and paths were very slippy so wear good shoes or walking boots. The hotel provide coffee and waffles, okay but nothing special. There is around an hour free time but there really isn't anything to do there. Our next stop was Gerainger , very pretty place. Next was Alesund where everything was closed as it was a religious holiday except Celebrity didn't bother to tell us! Stavanger had some nice shops and is also a very pretty place. Overall we enjoyed the cruise . It is very relaxing , not a lot to do and we wouldn't go again but it was worth seeing once. I wish Celebrity would put on better entertainment and more daytime activities. We're just a bit bored with the same old, same old stuff ! Read Less
3 Helpful Votes
Sail Date: April 2016
Cruise would have been excellent but for one thing....attitude of customer relations onboard !!.My suitcase had not arrived at cabin,my wifes had been delivered three hours prevously.As it was only 30 mins to dinner i went to the customer ... Read More
Cruise would have been excellent but for one thing....attitude of customer relations onboard !!.My suitcase had not arrived at cabin,my wifes had been delivered three hours prevously.As it was only 30 mins to dinner i went to the customer service desk to report this,i was met by a blank look and the excuse they were "running late" ,totally uncaring and unhelpfull,as i glaced behind her there was a row of cases one of which was mine the label had been lost,the assistant didnt have the sense to ask me if one of those was mine,or even menion they were there,it was a waste of three hours waiting after the first case was delivered.Very unhelpfull person in the wrong job !!! Other than that incident everything was pretty good,only one meal was,nt up to their usual standard and the wait staff could'nt do enough to put it right !! .Entertainment was good ,usual !! ship was spotless,staff excellent,always a greeting and smile. Oceanview buffet excellent,plenty of choice. Also nice touch to have tea/coffee making. equipment in cabin (only on uk sailing's).Also good deals in the duty free shop (tobacco/spirits ). Cabin SV 8th deck ,slight problem with "soot",great views on leaving ports !! cabin stewards excellent,happy and helpful people,nothing to much trouble for them !!. Did'nt use ship excursions so can't comment,but was told by other cruisers that some had been cancelled and in one case people were left waiting for an hour in the rain for a coach that did'nt turn up to take them. Read Less
18 Helpful Votes
Sail Date: August 2015
Day 1 – Arrived at Southampton City Terminal at 10.30am, parked car & luggage was taken from us at the car and we then walked across the road into the Terminal. This was our first cruise as ‘Elite’ level in Captains Club & ... Read More
Day 1 – Arrived at Southampton City Terminal at 10.30am, parked car & luggage was taken from us at the car and we then walked across the road into the Terminal. This was our first cruise as ‘Elite’ level in Captains Club & we were directed to a Priority Check in desk and then straight onto the Ship all within 15 mins ! Greeted onboard with a glass of champagne or orange juice, we then immediately went straight up to Solstice Deck to take some photos. We worked our way down to Deck 3 taking photos & filming whilst the ship was relatively empty. Around 12.30pm we went back up to Deck 14 and in to the Oceanview Cafe for Lunch. The staterooms opened at 1pm so we were able to start our unpacking as our cases had arrived outside our stateroom #1658 Deck 11 Starboard Aft. There was a bottle of Champagne some fresh fruit and a tray of canapés to greet us as we arrived into our stateroom which was a C2 Concierge Class. Muster was at 3.45pm after which we went back up and onto our Balcony for our Champagne Sailaway down Southampton Water. We had booked Select Dining (My Time Dining) and went down to the Moonlight Sonata Dining Room on Deck 4 at around 6.30pm for Dinner. After Dinner we enjoyed the 1st of many terrific shows in the Eclipse Theatre and we met our fabulous Cruise Director Sue Denning who sang along with the wonderful Singers & Dancers on Eclipse. Day 2 – We woke up to a very unexpectedly calm North Sea & we could see lots of Oil/Gas Rigs. After Breakfast and a walk around the Ship we settled into the Solarium for an afternoon of relaxation. After Dinner we watched Edge The Show in the Theatre which was very good. Day 3 – We arrived into beautiful Bergen at 11am and disembarked as soon as we could as we had booked a 2 hour Tour with Bergen Segways for 12.30pm. The free Port shuttle bus dropped us off in town and we then only had a short 10 min walk to the Bergen Segway office. As we have segwayed many times all over the World, we were able to quickly set off on our Segways escorted by our 2 guides Andre & Henry. I would thoroughly recommend this Segway Tour as we saw parts of Bergen that we wouldn’t have been able to if on foot. As Segways have only been licensed in Norway for 12 months, we had lots of people staring and waving at us as we glided around Bergen ! Had a little time for some shopping before getting back on the shuttle bus for the ship. Eclipse docked at a Container part of Bergen so we could not walk out of the Port ourselves. Smaller ships dock quite close to the Bergen Segway office. After Dinner we watched Sailaway out of Bergen and then ‘Beatles Celebration’ a Beatles Tribute Band in the Eclipse Theatre – they got everyone up and dancing ! Day 4 – Woke up around 7am, opened the curtains and WOW! what a spectacular view – we had docked in Flam and it was so quiet... No car noise, no aircraft noise, in fact no noise at all except the birds.... The water in the fjord was like a mirror and the mountains with the waterfalls rushing down them simply took our breath away.... We had pre-booked the Flam Train excursion with Celebrity and really glad we had as there was a long queue at the Ticket office at the Station just a few yards from where Eclipse had docked. The Flam Train is listed as “the world’s most beautiful train journey” and we could understand why. I cannot find enough adjectives to describe how stunningly beautiful this area is. Magnificent mountains with snow on the top and stunning waterfalls gushing down them in to fjords so still that they simply don’t look real ! We got off the train at the top of one of the mountains and walked over to the Vatnahalsen Hotel where we were given Waffles, cream & jam and Tea or Coffee. We then had around 1 hour to ourselves to walk some of the paths for more photo taking opportunities. We then got back on the train for the fabulous journey back down to Flam Station & Eclipse. After Dinner we again saw another fantastic show in the theatre – simply call Eclipse The Show. I have deliberately not given any information about the shows as I don’t want to spoil the surprise for any future Eclipse cruisers. All I will say is we loved all the fabulous shows and Headliners – so don’t miss any of them !!! Day 5 – This was another later arrival time – 11am – into what was probably our most favourite Port of this cruise – Geiranger. This was a tendered port, but they have a very cool thing called a Sea Walk which is literally a flat, wide & level walkway which is operated by a remote control operator which unfolds itself out towards the ship and is tied onto it. This enables guests (including any with mobility issues) to ‘walk’ off the ship and onto the stunningly beautiful harbourside. We chose to walk up the hundreds of iron steps by the side of the Fossvandring Waterfall –(phew ! not for the faint hearted) to the UNESCO World Heritage Site at the top for the opportunity to take more photos of the stunningly spectacular views... We walked back down the gentler, narrow zigzag road as the steps were very wet & very busy !!! After Dinner tonight’s entertainment Headliner in the Theatre was John Udry – a very different type of entertainment, but we have seen him before on another ship – so we knew that he was good entertainment... Day 6 – Another early arrival at 7am into Alesund – a very pretty Port and town, but very different from the last 2 ports. More commercialised with lots of very pretty buildings and lots & lots of shops ! I am not going to lie – we didn’t do much actual shopping as the prices in Norway are very expensive, but we managed to find some ‘different’ Christmas Tree hangers and some very yummy Norwegian chocolate and biscuits... After Dinner tonight, the Headliner was the most Fantastically Talented Jayne Curry – I enjoyed it so much, I saw her 2 shows tonight !!! Day 7 – This morning we arrived into Stavanger at around 9am. Another very pretty little town & port with lots of the white & coloured boarded buildings that we had by now become accustomed to seeing. We were very surprised how clean & well-kept everywhere was in Norway, as they must have to endure some very difficult weather conditions in the winter months. But the buildings just don’t show this, they are all painted and kept beautifully clean... Tonight’s show in the theatre was ‘Ovations’ and was definitely my most favourite of the whole cruise – I was again lucky enough to be able to see it twice tonight ! Day 8 – Today we were in the North Sea travelling south all day – and again and unexpectedly – the North Sea was like a millpond ! This morning after breakfast we enjoyed the Backstage Tour (courtesy of Captain’s Club) and were were shown around by David one of the Singers and the Vocal Captain, lovely guy and gave us lots of info about how the shows all work. We also went to Cruise Director’s Corner in the Celebrity Central venue with Sue Denning for a Q & A session. We spent the afternoon relaxing in the Solarium before returning to our stateroom to pack and change for Dinner before enjoying our final evening of entertainment in the Theatre – a very funny comedian called Mick Miller and a stunning vocal performance from Sue Denning and the Eclipse Orchestra. Day 9 – We docked back into Southampton at around 6am and after breakfast in Tuscan Grille we disembarked the gorgeous Eclipse and drove back home – for the laundry to start ! Negative comments: We haven’t got any !!! Positive comments: Have you got 3 weeks to spare ??? We absolutely loved the very beautiful Eclipse & her Fantastic Crew ! Service everywhere was fabulous, Food everywhere was fabulous, all the Entertainment was fabulous. The itinerary was something very different for us as we have never cruised ‘North’ before – but we loved the Stunningly Spectacular Fjords & Norway !! Would we go back ? In a Heartbeat We Would !!! Read Less
6 Helpful Votes
Sail Date: August 2015
Celebrity Eclipse I have been writing bits and pieces of this review while on board the Eclipse so please bear this in mind 22nd Embarkation We embarked at Southampton. We paid for ABP parking. Service was excellent with no ... Read More
Celebrity Eclipse I have been writing bits and pieces of this review while on board the Eclipse so please bear this in mind 22nd Embarkation We embarked at Southampton. We paid for ABP parking. Service was excellent with no waiting around. The only problem they should warn you about is that they are not allowed to taken anything with hooks so my two suit hangers had to be carried aboard by me. Staff were friendly and helpful and check in took 15 minutes at most. Stepping onto the ship, we were greeted with a glass of champagne, buck fizz or orange juice. They allow you onto the ship at 11.30 but once you are on, they tell you that the cabins are still being made up and wont be ready until about 1.30pm. We had 2 suit bags and various coats to carry around for 2 hours!!! There were plenty of announcements to keep you up to date with any information you might need and the cabins were actually ready about 1.15pm. We headed straight to ours to drop everything off. When we went to the buffet for lunch, we got our food (I had a very nice Thai beef curry and noodles) and sat down. Unfortunately, 5 minutes after sitting down, 2 of the serving staff decided to have a disagreement right next to our table about who should be selling the customers the wine. Not very professional and not something that gives a very good first impression to a Celebrity customer. Overhearing raised voices stating "I am going to report you" and "Go on then, see what happens" should be done away from customers and certainly not right next to them while they are trying to eat their lunch. We then headed for the cabin. The cabins on Celebrity are larger than expected. The main bed is very confortable and a nice size. The sofa becomes a second bed and a pull out from the sofa makes up the third. Both of our children said the beds were very comfy. The one thing to remember is that the cabins have 3 electrical sockets. One is european and has the 2 round pins. This is 240v. The other 2 are USA sockets ith flat pins and run at 120v. No UK sockets at all. The European socket is used by the kettle so you have to keep unplugging it or bring an adapter. As we had packed 2 days before, my shirts needed ironing. On Norwegian Cruise Lines (who we have cruised with many times before as we love their Freestyle setup), we simply rang housekeeping and within 10 minutes an iron and ironing board were delivered to our cabin. When we rang housekeeping on the Eclipse, we were told they didnt lend out irons but we could use their laundry service. As there was no other choice, and I needed the shirt for dinner that night, we arranged for someone to collect the shirt from us and return it in 20 minutes (they said they could do this on the phone) 30 minutes later, we had to leave for dinner and no one had called for the shirt. To simply press a shirt, they charge $5.75. For next day service add on another 50% if you want it back the same day!! If they are charging this much, they should at least meet the deadlines they promise. In total I was charged nearly $30 and I did not get any item back within the time they stated. All of them were delivered back to me 24 hours AFTER they should have been. The following day our cabin steward caught up with me and told me that housekeeping had told him the wrong cabin number!! Not good Celebrity!!! Our cabin steward, Osbert, was very polite and friendly. Dinner on the first night was what Celebrity class as Smart Casual. They describe this as 'pants' (trousers for the rest of us) and a sports shirt or shirt. A lot of people went in to dinner in jeans and a tshirt though and nothing was said so I believe the dress code is a recommendation, not a necessity. Our cabin was on deck 3 and was a family outside. The cabin itself is a good size even though we are a family of four. There is plenty of room for us all without feeling too cramped. The bathroom consists of a good sized shower, toilet and basin with a few small shelves for toothbrushes and toiletries. The bare number of towels were supplied but more arrived within 24 hours. We booked the early dinner slot which was 5.45pm. They give you 30 minutes to be late and then they give your table to someone else. We had a nice table off to the side in the main Moonlight Sonata dining room. Our waiter, Alex, was very polite. Even though we wanted to change a few things with the meal, he arranged everything for us as we asked. Dinner is 4 courses and they were all cooked or prepared very nicely. This is our first 5* cruise and maybe we were expecting a bit more but everything at dinner was no better than our dinners on NCL. If anything, NCL waiting staff are a little more relaxed and friendly which we prefer. After dinner we took our 5 year old son to the Kids Club. The staff were very friendly and explained everything to us. Our son was a little nervous so we said he could go for 20 minutes and then we would come back and check on him. When we returned, he was as happy as anything and playing with the other children and the Kids Club staff. He didnt want to leave and ended up staying until closing at 10pm. The next day he had breakfast and then wanted to go straight back in to Kids Club. A very good sign :-) Day 2. We woke up at about 8.30am and I went up on deck with my son to have a look around while my wife and daughter got ready. We then went for breakfast. The buffet was packed and very busy with a lot of people wandering around looking for tables to sit at. Despite this, we still saw a lot of tables for 4 or more being occupied by a single person or a couple. I know this happens on all cruise lines and is not a fault with Celebrity but it is something that the cruise lines should look into? Celebrity do put small signs on the tables stating that during busy times, customers should vacate the table as soon as they are finished to allow others to sit. A nice touch but they seem to be ignored. We dropped our son back into kids club and then had a wander around the boat ending up back in the buffet. We grabbed some hot drinks and then went out and enjoyed the sunshine on the back of the boat. We then went to watch the Hot Glass Show. We only had 10 minutes as we had to pick our son up from kids club at 12 but the 10 minutes we saw were amazing. We are going back at 3pm to watch more. Now, the boat itself. We read a lot of reviews about the Eclipse. The boat is very clean as most people have said. The staff we have met so far all seem very friendly but we would say that some of the bar staff seem a little 'off' sometimes and it comes across that asking them for a drink is putting them out. We did have a drink in the Wine Cellar last night and the service was excellent. The staff helped us out with our choice of wines and offered us fruit and cheese to go with our drinks. We will be returning tonight. The ship is well laid out and it is very easy to find something going on. There is a good choice of bars serving everything from coffee to bottles of champagne and cocktails. Tonight we will be hitting the Martini Bar as it is formal night and the Tux is being brought out so I am going for the whole James Bond thing. The kids club was not very well organised today though. They had arranged a Family Treasure hunt which started at 5pm. As most families with young children seem to have booked the early dining time of 5.45pm, this gave everyone 45 minutes to complete the treasure hunt, get back to their cabins, get changed and get to the restaurant. As tonight was formal night, this seems to be impossible! Change of plan. My wife suffered sea sickness for the first time ever on a cruise! I spoke with the Customer Relations staff and they offered me some tablets which did seem to help so we were very grateful to them for their help. I assume it is because we are crossing the North Sea but the Eclipse seems to be a lot more jerky than any NCL boat we have been on. There is a constant vibration all of the time and you can feel it where ever you are. If you do suffer from motion sickness, this cruise is not for you. We have just returned from a walk to get my wife some fresh air and our cabin has been made up for us. We were very surprised to see the sheet on the bed is very frayed along the edges and is even ripped in places. This is really below the standard we were expecting from a 5* cruise line. Even though this is only the second day, we are currently rating this cruise as a 3* not a 5* As an example, I purchased a beer from the Oceanview cafe on the rear of the boat earlier. Even though the barman was behind the bar and there was a waiter hanging around, I waited for about 10 minutes and then went to the bar myself as neither of them approached me to ask if I would like a drink. I was greeted with a simple "what can I get you?" and that made up the entire conversation between myself and the barman. After finishing my beer, I left the bottle on the table and left. We returned over an hour later and the bottle was still on the table, exactly where I had left it! Day 3 - Bergen It was a late arrival at Bergen this morning so no rush to get off. We got up and went to have breakfast as usual. Once we had our food we had a good look around for a table to sit at inside but as everyone was thinking the same as us and not rushing, we couldnt find a table so we headed outside. It was the usual problem of couples taking up tables that could seat 5 or 6 so we ended up squashing on 2 sofas with 2 small tables to eat from. We then headed back to our cabin to get ready to disembark. As we leave the ship on deck 2, we simply walked down one flight of stairs and we were at the gangplank. The crew who scanned our cards as we left the boat were very polite and wished us a nice day in Bergen. As this review is about the Eclipse, I wont go into all of the details about Bergen but it is a beautiful and friendly city. We headed for the funicular railway which had a massive queue but we assumed it would be like this all day so we stayed in line. At most, we queued for about 35 minutes and we were on the train. The ride up the hillside is quick and the views from the top are spectacular. Bergen is expensive so be warned. We had 3 ice creams, 1 beer and a bottle of water and the total was about 25gbp!! We then headed back down to the town and had a wander about. Beautiful city. Everyone was polite and friendly and we decided we will return one day to see more of it. We then returned to the Eclipse. At the dockside we were greeted with ice cold towels, fruit punch or cold water. All very welcomed as it was a hot day. Unfortunately, this was the only time we had this welcome back on board. All other stops simply had a security guard who looked at your SeaPass card and pointed where to go. We relaxed for a while and then got ready for dinner. Our booked time in 5.45pm so we headed to the Moonlight Sonata dining room for this time. When we arrived, the doors were closed and we could see all of the dining room staff sitting at the tables talking. At 5.55pm they opened the dining room to us with no explanation as to why it was 10 minutes late. Even once we had sat down, the dining staff were still cleaning the dining room and laying the tables. This really is not the kind of thing you expect to see from a 5* cruise line. Dinner was nice, in fact one of the best so far. We dropped our son into the Kids club and then decided to head to the Casino. After losing a few dollars we thought a drink would be good so we headed to the Cellar Masters bar. It was empty when we got there so we took a seat and waited. After more than 20 minutes we had seen no one and so we walked out and went to the Martini Bar. There was only a group of 4 ladies at the Martini bar so we thought the barman would have time to talk to us but he was very abrupt and mumbled. After watching videos of this bar on YouTube, we were expecting barmen with great characters but we got the exact opposite. So far, we are really not impressed with bar staff on this boat. Going back to the laundry service, I am still waiting for 3 shirts to be returned to my cabin. They should have been returned to me today and I have not seen them yet. After paying nearly 30usd to have them pressed (not washed, just pressed) I would have assumed that they would have been returned when I was told they would be. The other point I would like to make is the Kids Club. After seeing the security on NCL surrounding the Kids club, we are shocked at the lack of security on the Eclipse. We were asked for a password when we signed our 5 year old son into the club but we have never been asked for it when we check him out each night. We were also told that only over 18s would be allowed to pick him up but the kids club staff have told us his 17 year old sister can sign him out any time!! Tomorrow we are having another day off the boat in Flam. Day 4: Flam: Disembarkation in Flam was simple. No passport control, simply show your keycard to the security guard and you are off the boat. Flam only has a population of 350 people and apart from a few cafes and tourist shops, there is not much there. We did as everyone else does and got on the Flam Railway. This takes you to the waterfall. You MUST do this. The waterfall is stunning and you get so close to it. It takes your breath away. Word of warning, there is a lot of mist and you will get soaked in the few minutes you have there. This is probably very welcoming on a hot day. We then returned to the boat. As you get a daily sheet and we had not been throwing them away, we thought we would have a tidy up. When removing some of them we found one from about 2 weeks ago (maybe the cabin doesnt get tidied as often as it should.) We also found a very sharp screw sticking out of the cabinet in our cabin. This was extremely dangerous and so we had to report it to our cabin steward. Again, not something we expect to see on a 5* star cruise ship. At least my shirts have finally arrived in my cabin. Unfortunately I paid for a 24 hours service and got a 48 hour service instead. We thought the feature of being able to check your account on the TV was a great idea as on the other ships we have been on you have to request this information from the Customer Services desk in person. Unfortunately, the system on the TV doesnt always work. You can check your account about 75% of the time. The rest of the time you have to wait and try again later. The other thing is that the system does show all of the card holders in your cabin but it doesnt give you a breakdown of who spent what on which card. You simply get a balance across all of the cards and where the money was spent. We do like the fact you can view all of your photos on the tv. They take an hour or two to show but it is so much easier than going to the photo gallery each time to look at them. Today we arrived in Geiranger. Breathtaking is the only way to describe it. For those of you who can not find out any information on the waterfall or the church, this is all you need to do. When you are off the boat, head to your right. Walk past the large souvenir shop on your left. You will then pass a number of small shops on your right (included in these is a chocolate shop. They let you try the chocolate and it is gorgeous. I personally bought a bag of the Blue Cheese chocolate) You will pass the Geiranger Hotel on your left and then you walk over a bridge. Turn left after the bridge and keep walking straight. The stairs are metal and easy to climb if you are fit. If not, stop and have a break and marvel at the raging torrent to the side of you. When you do get to the top, the sound is amazing and the view is better. You can then cross over at the top, walk back down past the Octagonal Church, keep following the road and you will end up back at the shops. It takes about 2-3 hours if you pop into all of the shops, buy some chocolate and take your time. Disembarkation was as easy as it always it. No queues, no stress, just show your card and walk off the boat. Security staff were a little more cheerful and wished eveyone a nice time off ship. The screw we found sticking out of the furniture was sorted out today for us. We asked to speak with the Hotel Director yesterday as we believe it is only fair to inform the cruise line of all of these little problems while on board rather than leave the boat and then tell them. At least telling them now gives them a chance to look into everything for us. We received a phone call from Terance on the Customer Relations desk to say we could have an appointment with the hotel Director at 7pm so after dinner we headed off to see him. Darren Tiller sat very patiently and listened to everything as we went through all of our concerns and worries. He thanked us for coming to see him and going through everything and said to leave it with him and he would do his best to make us feel happy with Celebrity and this cruise. He very kindly arranged for us to have dinner in one of the restaurants on the ship and when we returned to our cabin, there was a nice bottle of wine waiting for us. I feel I should mention the Cornell Museum of Glass. They have an amazing show on the Lawn Club and it is well worth a visit or two as they produce some amazing items. As we were on this cruise for our wedding anniversary, I did email Celebrity before the cruise and asked if it was possible for them to produce a glass rose for my wife for our anniversary. Unfortunately they replied saying (understandably) that they could not do this as it would be impossible for them to create everything they are asked for by all of the passengers. To our surprise though, we had a knock on our cabin door this afternoon from a steward and he gave us a package from the Cornell glass people. They had created a flower from glass for my wife and sent it to us!! A totally amazing gesture for which we are immensley grateful. Included were also two VIP tickets to the Cornell Museum in New York. Strangely NY is somewhere my wife wants to visit so we may take advantage of this kind gesture. Penultimate day today. We stopped in Stavanger today. We had booked a mini boat tour to see Pulpit Rock from the Fjord. A great excursion and it took about 3 hours. Upon returning we had a wander around Stavanger and bought some souvenirs. We then got back onto the Eclipse and relaxed for an hour. As it was our second formal night we all got dressed up and the kids headed for the Moonlight Sonata dining room and my wife and I headed for Muranos. Alex, our waiter, looked after our children extremely well in our absence. We arrived at Murano to be greeted by the Maitre D. We were given a choice of tables and we picked a nice one for two. The wait staff were very professional and explained the menu to us. We both chose the Scallops Wellington style which I have to say, was the most stunning starter I have ever had, anywhere in my life. Scallops, black truffles and mushrooms. Gorgeous! Then we had a chilled melon soup with mint. also gorgeous and a great palate cleanser. Our main course was Chateaubriand. We had it cooked medium rare and it was carved table side. I can be critical sometimes over food but this was perfect. No faults at all. I had a dark chocolate souffle with mocca sauce which melted in the mouth. There is a $50 charge per person for this restaurant but if you have the spare cash, you MUST try this restaurant. We then headed to the Martini bar and asked for the Martini Flyer. This is 6 small Martinis of different flavours so you get to try different ones. They are all poured at the same time and its a great show. We then had a dance together in the Grand Foyer as the singer (for once) sang a nice slow song we could dance to. We then hit the Casino for a while and had a small win and decided to spend it at the Passport bar on deck 3. The server was very friendly and even took our photo as we were all dressed up. An incredible evening all round. We wished every evening had been like this. If it had, this would have been our top cruise. One thing we have noticed is that the windows on your cabins do not get washed on the Eclipse. It is a shame that you are charged for a window in your cabin but by the end of the cruise you can not see anything out of it. This is something that again, on a 5* cruise, we would have expected to be carried out regularly. Final Sea Day: The last full day on the cruise was a Sea Day. After playing the usual game of “who can find a table” for breakfast we dropped our son back into Kids Club and decided to have a wander around the boat. Something that did surprise us was that a lot of the bars were closed. This was a day when everyone was on the boat so we assumed the bars would be open to take advantage of this. The one bar we wanted to try was Slush but we never saw this open throughout the entire cruise. Disembarkation on our final day was an early start. You have to be out of your cabin by 8am so prepare to be awake very early on your last day. We felt this was a little early. We received our luggage tags and they have a number on them. Listen to the announcements on the final day and they tell you which numbers should be leaving the ship and where to leave. Your Sea Pass card is scanned for the final time and your luggage is waiting for you in the port. There are plenty of trolleys to help you get your cases to the car or taxis. To sum up our cruise, maybe we were expecting a much higher standard as Celebrity boast this is a 5* cruise but we were very disappointed overall. Having been on NCL a number of times, we believe both cruise lines are on the same level. NCL actually beat Celebrity when it comes to their staff. We probably wont book with Celebrity again after this first experience. When we leave an NCL boat we are sad to say goodbye to it. When we left Eclipse, we simply didn’t feel the same way. Read Less
2 Helpful Votes
Sail Date: August 2015
We are a pair of celebrity addicts in our early 30s sailing without children. We LOVE celebrity and have as yet to try any other line... We travelled to Southampton by car and parked at a friends house. We boarded quickly and comfortably ... Read More
We are a pair of celebrity addicts in our early 30s sailing without children. We LOVE celebrity and have as yet to try any other line... We travelled to Southampton by car and parked at a friends house. We boarded quickly and comfortably at about 12:30 - 30 minutes or less since arrival at the pier. This was our third trip on the Eclipse out of Southampton and this cruise combined our favourite Fjord ports of previous cruises. The Eclipse is now four (ish!?) years old but shows no signs of wear. No rust, no buckled floors nor any strange sewage smells (unlike our last Millennium cruise...). The guest areas were spotlessly clean. Previously we have found that used glasses and plates etc. are discarded where their uses finished them and left quite a while. None of that on this trip! The staff were polite and helpful - our room attendants Mario and Smith made every request feel like nothing was too much trouble. We had select dining so no repeated service but we recognised some familiar faces from previous trips (Jeronimo!). Bar staff were largely attentive although the martini bar had less personality than we are used to - very little 'entertainment' factor this time :( We did get a little grumpy the first few nights with the constant recomendantions to upgrade to the premium drinks package. In fact we left two bars because the bar tender's pushiness were grating on us - one bar tender even got a calculator out and started showing us breakdowns! "No thanks" just didn't seem to have any effect! Perhaps we need to perfect our steely glare to go with our "No thanks" - clearly the gentle smile didn't work for us. We didn't use any celebrity shore excursions but we missed the useful port information that used to be left out in our staterooms the night before arrival. It was only at the last port we discovered they were at guest relations. Ah well, Next time! We booked two tours ourselves online before arrival. A bus tour to Mt. Dalsnibba in Geiranger booked through the Norwegian tourism office and a Mountain Bike descent of the Flåm railway after (plus ascent by train) booked through the Flåm railway website. In Bergen we visited the Hanseatic museum and the restored castle then ate at the fish market. In Alesund we went to the Sunnmøre museum and Aquatic Park (Don't miss feeding the penguins and seals!). In Stavanger we went to the Petroleum museum which was far better than one of us (the none engineer one!) was expecting. Really hands on and fun. We finished our afternoon in the Cardinal Bar, Stavanger, sampling some Norwegian beer and hospitality. We enjoyed ourselves immensely in every port. Our cabin was a Balcony 1A just behind the front elevators. No real complaints - the shower door was loose on its runners and needed a good tug at the right angle and one of the bathroom drawer fronts was ripped off on one side (we only noticed on the last night though so ample was the storage we hand't used it!) The cabin was spotless, the bed comfortable and it was a quiet location. For the most part the dining was excellent. We ate from the main and vegetarian menus in the main dining room. For sail away we treated ourselves to a meal in the Tuscan Grill. Delicious :) Only on the last night were we very disappointed. It was the Top Chef at sea night and the menu just did't live up to the hype. The menu was also limited - there were no vegetarian main or entrees (I used the vegetarian menu). Both of us were underwhelmed by the entree (the vegetable one was bread with cheese in a watery tomato sauce), and both of us sent our mains back (The vegetarian promise of 'Mediterranean vegetable tart with pesto eduction turned out to be mixed vegetables reminiscent of a frozen mix in a very familiar watery tomato sauce plonked in two plain pastry cases with no pesto in sight.) Desert was delicious though... Strawberries & Cream. If you go... have that, for every course! We didn't watch much of the entertainment as port heavy days left us tired and happy to sit somewhere quiet with a drink and people watch but we enjoyed the comedian/juggler, the string quartet and the singer/guitarist that performed most early evening in the central atrium. The celebrity life activities we attended (egg drop, he/she/who knows and Top Chef at sea) were excellent. We are looking forward to the new shows that Sue (Cruise director) said would be coming from December - many of the shows we had seen before. All in all we had a great holiday, we just had more disappointments than we are used to with Celebrity. Read Less
2 Helpful Votes
Sail Date: August 2015
This was a cruise with 3 ladies, myself 67 and with mobility issues, my daughter 41 and granddaughter just 5 with definitely NO mobility issues. I flew down to Southampton from Manchester as I could go wheel chair assist and this was a ... Read More
This was a cruise with 3 ladies, myself 67 and with mobility issues, my daughter 41 and granddaughter just 5 with definitely NO mobility issues. I flew down to Southampton from Manchester as I could go wheel chair assist and this was a vast help. I can not fault the assistance I received both on the way to and from Southampton. My daughter lives in Cardiff and she drove to Southampton and met me at the airport. We stayed overnight at the Premier Inn at the airport in rooms I had booked and paid for some months in advance. I chose the airport as I did not know when I booked whether my daughter would have to work on the Friday and so would have arrived late. In fact I booked 2 rooms for us and the total cost for the 2 rooms was less than 1 room in one of the Premier Inns close to the docks. We also booked the meal deal and had a good dinner and breakfast the next morning. Children breakfasting free with paying adults. First time ever I got help in getting on the ship. Asked to wait for an available chair and attendant and only had to wait about 10mins or so. For me a smooth ride to the ship rather than the long , slow slog up the gangways to the ship. I was very grateful. I also got the same help on leaving the ship. We shared a room with balcony on deck 6 just by the main glass lifts. I had chosen the cabin and it was an excellent choice as it was literally only a couple of steps to the lifts from our room 6229. My daughter and I had 2 single beds and Erin, my GD slept on the couch with an extra topper. having been on Eclipse before I knew the drawer storage was not brilliant so I brought along 6 large folding fabric cubes and 3 small ones. They were a great asset and solved all our storage issues. The cupboards above the bed actually would have taken 8 boxes but we used the extra space to store 2 blankets we brought for sitting out on the balcony. Actually only used them once I believe, though my DD and I sat on the balcony for an hour or so after GD had gone to bed most evenings. So the weather much better than we had anticipated. As we had GD with us we decided not to use any of the speciality restaurants and certainly did not feel as though we missed out. Dinner in the main dinning room was excellent each night. We were unable to get first sitting dinner despite booking a year in advance so we opted for select but I booked us in for 6:15pm each night before we left. The time chosen to allow the first sitting people to have finished with the lifts hopefully and we certainly had no real problem in getting a lift during our stay. We ended up with having the same table and therefore the same waiter for the entire cruise, except for one night when GD fell asleep and we had to go for dinner after 7pm and therefore no booking so we had to wait a short while in one of the bars with a pager till a table became available. For us we thought we had the best of both worlds as we would have had to miss dinner in the dinning room if on first sitting when GD fell asleep. Not only did we have a brilliant waiter who really looked after us well especially my GD but we had a window table for the entire cruise. Even the day we were late! How lucky were we when you think of how few window tables there are. All the staff in the dinning room were brilliant with my GD and it really helped to make the holiday for us all. Our sommelier got to know us well and topped us up when needed. Must say 2 glasses of bubbly was about our limit. We had breakfast in the dinning room twice but enjoyed the vast choice available in the buffet. We also had lunch in the buffet each day and again the choice was brilliant. We all eat totally different things from each other. The only problem was finding a free table on sea days when everyone was in there about the same sort of time. However we managed. The food quality and selection in the buffet was really, really good. We personally could not fault it. Erin LOVED the kids club and wanted to be there every available moment. My DD took her off the ship at every port and they did their own thing, feeling that was better than an organised excursion. We only too 1 ship excursion which was in Stavanger and we took the boat trip down the fjord to Pulpit Rock. We all enjoyed that, though I stayed inside and forewent the trip to the café feeling that my legs were not up to it. My DD spent most of the time outside and GD had a brilliant time when she found one of her friends from Kid's Club on board. I only got off at one more stop which was Flam were I made it to the local shop for cards, stamps and a few gifts to take home. I decided I was happier staying on board and spent a lot of time between the coffee shop and our balcony. The iglus in the coffee shop being delicious and also able to get them for taking back to room in disposable cups. The coffee shop was also our last port of each day. Erin went to the Kid's Club each evening as soon as she had finished her meal. DD took her and then returned to finish her dinner. She was collected at 10pm and I made my way to the coffee shop and luckily most nights found a spot for us to sit. My DD and GD joined us there after collection and my DD and I had hot chocolate with baileys as our bedtime drink and GD had warm milk and a cookie. Then to our room, Erin for bed and my DD and I sat out on the balcony. Not too many stars due to the cloud cover but a few nights the moon was full and a wonderful sight in the sky. I tended to put my fleece on of a night outside but it really was not that bad. We only managed to see one show which was very good, due to a variety of reasons one that the family disco was on at the same time as the show one night and we had a 3 line whip from my GD to attend. We did frequent the casino and for the first time ever we lost money rather than made a small amount. We were up on the first 6 nights but lost overall on the last 2 nights. We only play the cheap slots and preferably ones that make noises as my DD preference. However we did get our money's worth in fun and laughter. I must mention once again the Kid's Club. My GD attended last year on the Reflection when we did a Greek Island cruise with my SIL as well. She loved it then as was really keen to go again. She was not disappointed this year. She had a fabulous time there and her only complaint was when her mother came to collect her! So certainly for younger children they do a brilliant job. It also meant DD and I had time to ourselves to chat and just chill out together and of course lose our money in the Casino! So a cruise for 3 generations. One with problem knees and 2 fit and able people. It was a great fit for us all and we all had a really good holiday. Sorry my DD and I did my GD had a brilliant holiday. Some really good memories to look back on a couple of thousand photos my DD took! Read Less
Sail Date: June 2015
My partner and I sailed on the Eclipse for the 14 day Iceland and Norwegian Fjords Cruise departing from Southampton. Being based in London, the trip to Southampton was very straight forward for us and we walked the approximately 15 ... Read More
My partner and I sailed on the Eclipse for the 14 day Iceland and Norwegian Fjords Cruise departing from Southampton. Being based in London, the trip to Southampton was very straight forward for us and we walked the approximately 15 minutes to the dock with our luggage. We dropped it off about 11:00, but did not board the ship. We made our way back out and explored Southampton. Once we boarded the ship we were very impressed. We had sailed on the Millennium before, which we were quite happy with, but Eclipse felt like an upgrade in every way without feeling overly larger than the Millennium. Also having recently come out of dry dock in April, we had high expectations, and they were not let down. Everything was immaculately clean and well maintained. The only major improvement we could have made was that the weather outside was miserable except for our last day at sea. This meant that everyone stayed inside and during the sea days, this made the ship feel a bit crowded. Several times during the buffet service, it just felt a bit silly. It amazes me how many people still seemed "shocked" on day 14 of how to move through the buffet without becoming a bottle neck. We hit most of the bars throughout the journey. The Sunset Bar seemed quite underused, but again that was likely they weather. We never made it to the Slush to see what sort of frozen concoctions were on offer, though we Mast Grill was a lunch stop on a couple of occasions. The Mast Bar did seem to almost never be open. Our cabin was exactly what you would expect it to be, nothing more or less. The ability to order room service on your TV was a welcome surprise when my partner was not feeling all that well to leave the room. Basically everything we experienced on the Eclipse seemed to have been a learning of how to improve on the Millennium and in this case the bathroom was far more functional than in the Millennium and our toilet didn't get clogged up once, which was a regular common occurrence on the Millennium. Our room attendant kept the room spotless and seemed to always be around. Really great service. We bought the 5-speciality dinner package, having learned that we enjoy the speciality dining on Celebrity. We really enjoyed both Q-Sine and Murano, though Tuscan Grill kind of left us feeling a bit underwhelmed. The Tuscan Grill's food did feel like Italian chain food versus something that was a special dining experience. Both Q-Sine and Murano over delivered on their promises though. What we remarked though is that Q-Sine and Murano were significantly smaller than the Q-Sine and equivalent Olympic on the Millennium. The on board entertainment was fairly good, though most the entertainment I wouldn't have considered "hip" or "modern". I know Celebrity pitches themselves at the 40/50 crowd, but the Entertainment in the main theatre was aimed at the 70+ crowd it seemed. The roaming entertainment was also a bit hit and miss, though the house band was about 10x better than the one on the Millennium. I guess they must do the constant "shopping sales" and "art auctions" for some guests, but they just seemed to get in the way for me and were pointless. Really, why would you get on a ship and do that sort of stuff? That is not the way I want to spend my holiday, but, clearly there must be a market for it, or they wouldn't do it. I just wish Celebrity offered a "shopping free" itinerary. By chance there were a large amount of same gendered couples on the cruise in addition to a tour arranged by a travel agent out of the US. This meant there were a large number of people who I met that had a similar background to my partner and myself and was very welcome. While we would never seek out a "gay cruise" for ourselves, finding lots of other couples like us was hugely satisfactory. I don't know if Celebrity has a niche market there with the sort of middle-aged affluent same-gendered couples, but they seemed to have cornered the market on this cruise. Several younger folks we ran across mentioned how "old" this cruise was compared to other Celebrity sailings. We didn't notice that there were that many older folks from our previous cruise, but there clearly were more British than our previous cruise and less Americans overall. There was a large Quebecois contingent and several Spanish speaking folks (though I don't know from where). There weren't many Australians as I would have expected. For the first time, we didn't use the cruise ship for any excursions. We have continued to find ourselves underwhelmed in them and find our personal arrangements fit our activity level a lot better. With the internet and research I would recommend the same. Celebrity does seem to be "forcing" people towards the Premium drinks package. We bought it outright, because we didn't actually qualify for the 1-2-3 Promotion because of our room rate and we knew that we wanted the flexibility of ordering an expensive cocktail or bottle of wine and if we went over our limit, all we would pay was the difference. I personally really enjoyed the World Class Bar and the Martini Bar (well ok, I really enjoyed 99% of the cocktails I ordered) and if I had to worry about it being over the Classic limit, it would have really dampened the overall enjoyment. But considering the rate we got the cabin for and then payed for the drinks package, it was still a very good deal. Obviously it lets them go with a lower "headline" price and make it up in the upgrades, but as long as you plan it in, I wasn't too annoyed. We pre-bought $200 of OBC and since we were paying in GBP, we were able to take advantage of the exchange rates and get about 10% more OBC for our money. A great treat for taking care of your sundries. Overall, we had a really good time and outside of the weather (and a few gormless people in the buffet) we would easily do it again! Read Less
Sail Date: June 2015
This was our second cruise with Celebrity, having previously sailed the Equinox a couple of years ago. Embarking in Southampton, we noticed a significantly higher number of older passengers than with other cruiselines. Accessibility ... Read More
This was our second cruise with Celebrity, having previously sailed the Equinox a couple of years ago. Embarking in Southampton, we noticed a significantly higher number of older passengers than with other cruiselines. Accessibility for disabled passengers (who were numerous), appears to be good, and the staff were highly efficient in providing assistance where required. In terms of the nationalities of those onboard, the majority appeared to be UK, then US, with a smattering of other nationalities. The ship itself is beautiful and spotlessly maintained - she is very similar to the Equinox, her sister ship, as far as my memory will recall. The itinerary was fabulous - I had long wished to visit Iceland and the some of the Norwegian Fjords. Dining was something of a 'mixed-bag': The Oceanview Cafe I loved - such a wide choice and I don't think I had one meal there that I didn't enjoy. However, due to inclement weather on sea days, lunchtimes there became extremely crowded with severe pressure on available seating. An evening meal there was a peaceful, relaxing affair though - much more so than the main dining room. At Tuscan Grille we had a fabulous meal - and the best caesar salad I have ever tasted. We should also have tried Qsine based upon the glowing feedback we heard others give it - right at the end of our cruise unfortunately! The standard of main dining room (Moonlight Sonata) food was hit and miss - some elements of some courses had clearly been prepared using packaged (not fresh) ingredients, and we could tell. At the time of booking, we explained to our travel agent (Planet Cruise) that it was a special occasion for us, and enquired specifically about flexible dining for the main restaurant. Planet Cruise advised that we could book flexible dining onboard, however this turned out to not be the case - the flexible dining was fully subscribed and Celebrity refused us. We were instead assigned a table for the 6pm seating beside the main entrance - however this was best described as chaotic, noisy and stressful, with hordes of guests and staff brushing their way past us, in and out of the restaurant - and so we decided not to return unless an alternative table were to come up. Luckily one did, on the 4th or 5th day into the cruise - but after our special occasion. Next time, we'll insist on booking flexible dining at the point of making our reservation. I do think that the design of Cunard & HAL dining rooms is much better than that of Celebrity - from memory, the former two cruise lines group table clusters together in raised or separated platforms, with use of 'barriers' between groups, and it both helps to reduce noise pollution and creates a slightly more 'intimate' environment. Some areas I felt left 'room for improvement': Eclipse's Welsh Cruise Director had all the charm and charisma of a wet lettuce leaf - but I believe he is now off to join the Equinox. A few of his team members eclipsed him (no pun intended) as far as presence and personality were concerned. Since so many of the onboard activities were geared around Celebrity trying to sell stuff - the endless shopping sales, wine-tasting, art auctions, raffles, casino, beauty classes, etc. etc., time passed rather slowly on sea days and it enabled us to indulge in a lot of reading and movie-watching .... however it would have been pleasant to have had a wider range of events which weren't just about selling. Evening entertainment was the ususal cruise ship fayre, albeit a little old-fashioned for our taste in some cases - and in a few others, humorous for all the wrong reasons. It was often difficult to obtain bar service in the Theatre, despite arriving in good time .. and alcohol prices were shocking - $12 + service charge for one bottle of cider, as example. It would also be an idea for the Cruise Director's staff to improve their event planning - on at least a couple of occasions their lack of foresight of extent of event interest, made for an extremely frustrating and uncomfortable experience. Compared to other ships, we felt that the port disembarkation and embarkation processes could be improved - I have never before witnessed such chaos and frustratingly long queues. For the most part, we booked bus tours once in port, or explored by ourselves, as we do not feel that Celebrity excursions are good value for money - or even that good in some cases. Overall, despite a few gripes - a fabulous itinerary and great ship. It is just a pity that the accountants have clearly tightened their vice-grip on a few areas, with the consequent impact upon onboard activity variety, and quality of meal ingredients. It is also to be hoped that the departure of the current Cruise Director will result in one with more charisma and experience being appointed to the role. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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