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Sail Date: August 2014
From the time my husband and I entered the stateroom, it was very obvious it was not clean. We have been on 4 cruises in the past 12 months and 2 of them were with Celebrity. Compared to the other cruises, it was clear our room was not ... Read More
From the time my husband and I entered the stateroom, it was very obvious it was not clean. We have been on 4 cruises in the past 12 months and 2 of them were with Celebrity. Compared to the other cruises, it was clear our room was not being cleaned properly. In fact, the drawers were so dirty (not scratched, with paint chipping) actually dirty they could not be used. My husband requested our cabin Steward bring him cleaning spray (such as windex) so my husband could clean it and the drawers could be used. The Steward was apologetic and requested we don’t to report him, and to give him another chance.. However, things did not improve. My husband actually demonstrated to him how he should make a bed, because he was unable to do that without the sheets sliding off the bed when we slept. In addition, there were a number of trays that were caked with dust. We resolved the by having the trays removed. The trash was consistently overflowing, because it was never emptied. On top of these things, our bathroom door squeaked too! Our steward asked maintenance to fix, but we suffered through it for a number of days. It is not fun to be woken up every time someone goes to the bathroom. On our 3rd night in the boat, I came back to find a hair clip placed with my belongings. It would have been great to have IF it had been mine. However, it wasn't. It amazed me that it took 3 days + the day the last passengers left to discover this. Especially when you consider that there is supposed to be a very thorough cleaning between passengers, and vacuuming daily. It became clear that there was poor cleaning going on in our stateroom. At that point, I reported these things. We were promptly contacted by someone in management. They assured me that the room had been cleaned well since my report. Things were cleaner after that (about day 4 or 5) but, it was certainly awkward to go to our room and see the steward (and his co-workers). It’s the kind of feeling no one wants to have on their vacation. In addition to the problems with our room, there were some major problems with the spa. My husband and I purchase the aqua class because it’s something he truly enjoys. On our cruise in 2013 we were in an aqua class suite (in the Reflection). Since there is no aqua class suite on the Eclipse, we were in a regular aqua class room. We spend the extra money on this because it is part of what makes our vacation a vacation. The first day of the cruise we to find out the hours the spa was open. We were told the Persian Garden closes at 9. So we went at 8. When we got there we were told it closes at 8, not 9. That 9 is only for port days, this was obviously a huge dissapointment. After traveling overseas, we were looking forward to it! On August 5th we had our first port day. My husband went at 8 ( per what we were told and what the daily schedule said the hours were). He was told it closes at 8 because the it was "a half port day". The port day was till 6pm. When he tried to explain the schedule and what we were told, the guy rudely informed him that "that they are cleaning it". We paid extra for Aqua Class and expect to have the facilities available at the scheduled times. We also, would like to be treated nicely. After this we complained to desk relations. The next day we were contacted by the spa manager and she was very nice and apologetic, she offered 30 min massage to each of us to try to make up for it. The following day my husband went at 7:15 pm (it was a sea day) and was told that the Persian garden was closed because it was being cleaned. After some arguing, he was allowed in. However, it was far from relaxing at that point. I am currently planning the summer trip we will take in 2015 with my husband. There are many things I like about Celebrity, but based on our last expieriance, there doesn’t appear to be a standard for the entire cruise line. While our vacation on the Reflection was excellent, our expieriance on the Eclipse was way below average. I have reached out to celebrity to discuss my concerns since I returned from our trip. I have written them 3 times and called twice. Everytime I call I am told to write! However, I have had NO RESPONSE..... To me, that is shocking....   Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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