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4 Helpful Votes
Sail Date: August 2019
Wife and I travelled with her parents, my son 18 and my mother. Everyone had a great time and I thought I would share my thoughts with you. We cruised on the Equinox in April and found this ship and experience to be nearly identical to ... Read More
Wife and I travelled with her parents, my son 18 and my mother. Everyone had a great time and I thought I would share my thoughts with you. We cruised on the Equinox in April and found this ship and experience to be nearly identical to that one. This was a 7-day round trip Alaska cruise out of Vancouver. EMBARKATION - For the first time ever we spent time in town prior to the cruise and boarded on the latter end of the time window - just after 2:00. The luggage drop off, check-in and other areas felt like a ghost town. It was truly eerie, making us wonder if we were in the right place even though we went through here two years ago. There were zero waits except at customs where we waited 2-3 minutes. Other than this it was walk up, take care of business, walk to the next place. The entire process took about 20 minutes, with most of that time spent walking from one place to another. We walked slowly with elderly parents with us. While we love to board early and begin our cruise experience early, we also love avoiding lines. We may start boarding late for a better embarkation experience. PUBLIC AREAS - We walked the ship and got a feel for the layout, confirming it was exactly like the Equinox except we had Cellar Masters wine bar where they had the Gastropub, which we preferred with the TV and beer theme. Other than that, everything was clean, well maintained, very classy. FOOD - We thoroughly enjoyed the food on board. We dined in the "traditional" areas, Oceanview Cafe for breakfast and lunch, Moonlight Sonata for dinner. Food was very good in all areas, with lunch being especially nice with many choices and great quality throughout. My only complaint was the length of dinner. Service was good but a bit slow in the evening. I'm not sure if they waiters thought we would enjoy taking our time in a 2 hour dinner, or they were just so busy during the busy times we ate that they simply could not keep up. We had some slow eaters with us but dinners should have taken 90 minutes not two hours. We had any time dining and ate at all different times, from 6:30 to 8:00. Desserts in Oceanview were never as good as they looked - although ice cream was very good. Desserts in the sit down restaurants were all very good. We also had a meal in Tuscan Grill and one in Murano. Service and food were very good, but had a few minor service issues in Murano - including my wife with an allergy to shellfish had a minor reaction to the flambeed lobster from another table. She had to leave in the middle of the meal to make sure the reaction didn't become a major one. Had they asked about her allergy or mentioned this as a possible allergic reaction, we may have done things differently. We ate family style in Tuscan Grill and it was very enjoyable - highly recommended. BARS - We had a drinks package and enjoyed many of the bars. Service and drink quality was very good throughout. We discovered a few new drinks we had not had before. ENTERTAINMENT - I saw three shows and one comedian. The comedian was OK, the shows were good. Especially enjoyed the last show - Euphoria - but all three had some real high points. The musicians on board were good but not great. None stood out to us. We really enjoyed DJ Leo, especially on the first night. Loved his work on the "turntable". CABIN - see below. DEBARKATION - We had an 11:00 AM flight so we worked hard to make sure we made our flight. Here's what we did for the perfect early debarkation: - We met around 7:05 at Cafe al Bacio. We got in line soon after, with about 30 people in front of us. We schlepped our own bags - not an easy task with three elderly people in our party - but we did it without incident. - The line to debark started moving around 7:30. - Ship exit and customs was very fast. We probably got in our two cabs by 7:40. - I expect we arrived at the airport around 8:05. Cabs were $32 each Canadian. - All lines at the airport were short including flight check-in, bag drop, customs, and security. We were on our way to the gate by 8:35. So a process we expected would get us to the gate by 10:30 instead got us there almost two hours early. Lesson - if you plan to get off the ship early, even a 10:00 AM flight is possible unless there are unexpected delays. Our plane ride home was uneventful and we landed in Raleigh before 9:00 PM. Read Less
1 Helpful Vote
Sail Date: August 2019
CRITERIA: We wanted an Alaska cruise that stopped at a truly impressive glacier, that left and returned to the same port, and lasted no more than 7 days due to work/life restrictions. Many of the one-way or 10-day or 14-day cruises have ... Read More
CRITERIA: We wanted an Alaska cruise that stopped at a truly impressive glacier, that left and returned to the same port, and lasted no more than 7 days due to work/life restrictions. Many of the one-way or 10-day or 14-day cruises have stops at the good northern glaciers, but this Celebrity one was the only RT that was 7 days and stopped at the stunning Hubbard Glacier. We also had family spanning ages 8 - 72 in our group, so we wanted a ship that offered activities for all the ages in our group (8, 40s, 70s). Finally, we wanted a cruise line with good food, so we booked Royal Suite 1241 in order to have the option of dining in any and all of the restaurants onboard, and having Luminae as our primary dining room. This cruise was to celebrate our mom's 70th bday and we chose this stateroom for several reasons: (1) She a homebody and does NOT like going out to public spaces. We knew she would refuse to go to the library, Lawn Club, Sky Lounge, Michael's or any public areas to hang out, so having a living room and dining table in the suite was of upmost importance. She is the type to stay mainly in her stateroom, so we wanted her to be as comfortable as possible. (2) Since she is inclined to stay in her stateroom, we chose a large one with a dining table and butler so that she could have high tea served in the suite, as well as some lunches or even dinners catered in. (3) She wanted really good food, so Suite Class meant that she could eat at the best options on the ship without even having to think about upcharges. Suite Class pretty much means you can eat anywhere without extra fee. Pre-departure: Shoreside Concierge never reach out to us. We had to hunt down a number and call them to make our requests. We spent time on two lengthly phone calls with them covering our requests but mainly covering the food sensitivities of the three Suite Class passengers. Port of Departure: Vancouver. Amazing city. We visited for a total of 6 days before and after our cruise, and we liked it more than the cruise itself, LOL. Can't say enough great things about our experience in this city, and since it isn't technically part of the cruise experience, I won't delve into all the things we loved. Suffice it to say, if you're choosing a departure port, Vancouver would be my pick, hands down. Embarkation: We enjoyed how, as Suite Class, we were escorted right onto the ship. The girl checking us in at port did an awful job and we encountered problem after problem with our SeaPass cards throughout the cruise because of all the things she forgot to do at check-in. But we wouldn't find out until later; beyond that, the check-in process was smooth. The port of Vancouver is an enormous building, but signs and people made it clear which way Celebrity was to go vs HAL. There was no real curbside check-in; we had to take our luggage and roll it to where port workers were collecting them. It was no more than 100 yards from where the taxis dropped us off, but it is still a struggle for two seniors and two adults to handle a child and 8 rolling bags. Once onboard, they whisked us pass the champagne to Michael's Lounge, but there was no champagne offered to us there nor later. The staff in Michael's told us to head to Luminae for our embarkation day lunch without telling us how to get there. They unceremoniously kicked us out of the lounge, in effect, and we had to fend for ourselves, grabbing champagne as we passed through the busy entry hall, confused as to where Luminae was or how to go there. Shoreside Concierge requests: We discovered, once onboard, that several of our requests to Shoreside Concierge was never taken care of. Given that we had two rather long conversations with them, this was extremely disappointing to find out. The three biggest things they missed: (1) we were never put on the waitlist for the Hubbard Glacier Excursion; (2) two out of the three Suite guests had food sensitivities that were discussed extensively but not noted at all, including the guest of honor who cannot have dairy or beef; and (3) the room was not decorated for the 9 year old's bday celebration on the final night of our sailing. That last one was a huge let-down, because the room WAS decorated for grandma's bday celebration on our first night, so he was looking forward to the same treatment. Stateroom attendants: We had nothing but wonderful things to say about the stateroom attendants for both the Royal Suite and Aqua Class staterooms. They did an amazing job, so diligent and so unobstrusive and so thorough. One of the best things about the ship. My mom is meticulous and she was so happy with the job her stateroom attendant did, plus, it was tricky to catch the suite empty, given how much time she spent in the suite! Kudos to him. Food&Dining: LUMINAE *Hugo was a star, always welcoming and solicitous. We had several really extensive food restrictions in our group, and he always worked so hard to make modifications to address that. *Definitely a far superior menu to main dining room menu, but service was unacceptably slow. It should not take one hour between appetizers and entrees. It got so bad that we started to avoid eating here; no one wants to spend 3 hours eating two course at breakfast, lunch and dinner. Seriously. *The Daniel Boulud specialty menu was a disaster and not even close to evoking our experiences dining in his various establishments. *The food substitutions were not the most interesting food. A fruit plate is not a clever substitute. We did a much better job of requesting modifications to the menu than going with what the chef came up with. One exception was a stunning platter of 16 prawns that the chef grilled up for my mom's dinner on the last night. That plate was delicious and on par with the rest of the menu. Other than that, our own modifications and requests were much more successful than the chef's. *At Luminae, the staff was completely unaware that guests of Suite Class guests invited to dine with them had no surcharge for kids 12 and under. We literally had to tell the staff multiple times and show them Celebrity's own printed materials to convince them of the correct policy. Honestly, guests should not know more than the ship's staff. We only had this problem at the first meal, however, as this problem did not come up again. *Overall, by the end of the cruise, the servers were finally getting to know us, even though we dines here maybe a dozen times. By contrast, on a Disney cruise, by your third encounter, they know you and your preferences very well. BLU *Excellent octopus dish, overall lighter and pleasant menu, but the service was really lacking. Almost every time, water glasses would sit empty until the meal was almost done, or refilled only after the meal was already done. Coffee refills would be hit or miss. Juice would never be refilled for us, though it was at other tables. *This felt very impersonal and unfriendly. Definitely uneven service. *One standout server was Unica, who took the trouble to remember guests. She was the ONLY person on the entire cruise whose service level was truly memorable. After just one breakfast with her, she remembered both our pastry and fruit preferences. The next time we saw her a breakfast, we didn't even have to say and word and she just showed up with what we liked. She would be a star on Disney Cruise Line, where this is often par for the course from their dining staff. On Celebrity, no one remembered us except Unica. And we certainly got the feeling that she was given some grief for caring about the guests. MURANO *Excellent menu, excellent service, excellent pacing. Best restaurant on the ship, we felt. *If the menu didn't feel so heavy, and if it wasn't always the same, we would have eaten here more often. We were able to modify our dishes with ease, though our mother's food restrictions were not communicated to the staff here and she was very annoyed when they put a beef amuse bouche in front of her. LOL *For all the places were we had to pay surcharges for members of our family sailing in Aqua Class (we could not all fit in the Suite), this one was worth the money. *They could be a little more friendly, take a page from Danny Meyer's book on hospitality. SUSHI on FIVE *Servers here extremely nice, some of the nicest onboard. *Udon broth and rolls involving fresh crab were good. Other than that... *This was the WORST nigiri sushi ever. Worse than what you'd get at a grocery store. Such a HUGE disappointment given how much fresh fish was available at all the ports we stopped at. *This place has so much potential and its a shame what they have NOT done with it. AND it is the one restaurant on the ship where everyone is supposed to pay, Not worth the time or money. AVOID until they make some drastic changes to their sushi/sashimi selection. OCEANVIEW CAFE *Convenient (almost always open), huge, and nice change from the heavier menus we were being service. Difficult to find a table during busy times but not at all impossible. *Horrible coffee, tho. Always go to Il Bacio. *Son gave jello thumbs up and had about three per day, after we discovered this place. *Only place on the ship I could find Passionfruit Orange Guava juice cocktail. Best stuff ever, but water it down with sparkling or still water because it is too sweet. CAFE AL BACIO *THE place to get coffee and tea on the ship. They serve Lavazza, which I love, and a decent selection of Tea Forte teas. The associated gelateria was never manned, but you could always ask someone at the coffee counter. They did a great job with every coffee I ordered, and all my soy milk cappuccinos ordered in Luminae, BLU or Murano came from here. *Staff here was never friendly or welcoming. Despite seeing our faces every day, no one welcomed you like one would be welcomed at your local coffee shop. Again, very impersonal and standoffish vibe. They were more interested in socializing and joking around with each other than interacting with guests. Entertainment: *The ship's staff of singers are extremely talented and the aerialists are also very good. The shows themselves are really blah, however, with unclear storylines/plots. Disney definitely does a better job telling stories, but these singers were better, I feel, as pure singers. *The comedian we saw was funny, though relied too much on racist stereotypes (equal opportunity racist, he called himself). Many of the jokes went over my 8 year old's head, but he still thought the guy was funny, especially given this was my son's first exposure to a comedian. *The three singers who did the soul show were also very talented and fun. Overall, it was fun to catch the shows, though the changing of showtimes each night made it tricky to book dining reservations times (and we had to bc not everyone in our group was Suite Class and we paid to have guests in Luminae with us; also, we ate at Murano 3x). And with how slow dinner service was in BLU (which was STILL faster than Luminae's ridiculous 1 hr between appetizer and entree), you were never sure if you were going to make it to the show anyway. Ports of Call: *Very fun since Sitka, Juneau and Ketchikan are only accessible by air and sea. In order to get some good variety of experiences, we booked a private tour in Sitka, booked directly with the tour company in Juneau, and booked through the cruise line in Ketchikan. SITKA Our experience in Sitka was amazing. Our ship arrived late to port b/c of engine trouble. Our tour time could not be moved b/c the captain had a group right after ours. He told us to try and be among the first off the ship so that we could get onto one of the first buses and down to the harbor as quickly as possible. When we went down to disembark, our hearts sank because the queues snaked all around the atrium and across the ship. We just so happened to cross paths with the Michael's Club Concierge, who was escorting another group. She told us to follow her, and walked us right to the doors. We were the first people off the ship, the first people on the first bus, and the first people down at the harbor. NOW, if we had not run into the Concierge, there was no way we would have lucked out like this. Having made multiple visits to Michael's Club, NO ONE ever explained to us how to obtain priority disembarkation for the ports. That would have been something they should have covered in one of our conversations. Anyway, Sitka is a small town, and we ate at a local food truck, Captain JuJu's, featuring some great local catch, which was a lot of fun. We spent the afternoon doing a private land tour, visiting the bear rescue, raptor rescue and totem park. It was stunning to see humpback whales (one was REALLY close), sea otter, sea lions and SO MANY FLIPPING (into the air) SALMON! The bears at the rescue were really interesting, and the different injured raptors were cool to see up close. Sitka is really quite beautiful and a great first port stop. HUBBARD GLACIER Technically not a port because we didn't dock, but we lucked out with the most clear day imaginable. The onboard naturalist was PHENOMENAL and told us such interesting things about the glacier. The helipad was overcrowded, but I liked how they provided blankets, headsets and warm drinks. However, in the end, we just returned to our staterooms and took in the beauty from our two verandahs, which I had made sure were on opposite sides of the ship, so that there was always at least one good view. Though ALL the views were good that day. Once in a lifetime experience. Could not have asked for a more perfect day weatherwise. JUNEAU Well, for every good day, there is a bad one. Our dogsled camp excursion had been touch and go all summer b/c the heat and high temps were making dog camps shut down weeks, even months, earlier than usual. It turned out that Mendenhall stayed open until the end fo August, so we were so excited to go. Unfortunately, they could not get us on the earlier helicopters, and by the time it was our turn to fly out, the fog had gotten so bad that all choppers and seaplanes were grounded. This also meant that our back-up plan with the glacier walkabout could not happen. I was disappointed to find that the tour company we had booked with could not drive us to the glaciers instead, because that was an option and we had a long enough day at this port to go. I don't know if our experience would have been any better had we booked our excursion through the cruise line (if they could have booked us on a good alternative), but I took the opportunity to explore the port. Too many touristy shops, but we did get to have King Crab legs at Tracy's, as was the plan. There's a lovely museum in town, but most of the main strip are touristy shops, which is a shame. There were a few cute shops and restaurants further afield, north of the port area. The main area around the port is just not very charming nor interesting. KETCHIKAN Yet another drizzly day, but this time, our excursion site was reached via bus and ziplining can be done even in the rain. This excursion was booked thru the cruise line and I appreciated how organized they were in getting us to the right buses and providing timely buses to bring us back. We did not choose to explore the downtown area, but the zipline adventure itself was lovely. We were SO HIGH up in the trees that I was seeing vegetation that I was completely unfamiliar with. They did loan us rain jackets for ziplining, but I packed the wrong kind of pants and shoes, and was pretty drenched from the hips down. Still, a beautiful and exhilarating afternoon in the beautiful and majestic temperate rainforest. The excursion offered by Celebrity went smoothly and was perfect for what we wanted to do. Michael's Club Other than the bartender, there was never ANY staff in there during the day. We must have stopped by over two dozen times to find no one at the desk. We always had to leave phone messages for the Concierge if we had any questions. I feel like Michael's Club should have a permanent Guest Services staff to take care of all the issues we constantly had to go to Guest Services for, such as our Sea Pass cards not working to paying for drinks, meals, etc. Such as my father's misprinted Sea Pass card that showed no beverage package. Those issues should have been handled within the Club Lounge. If there was ever anyone in there...which there wasn't. Canyon Ranch Spa Having been to Canyon Ranch Lenox, I was looking forward to their menu of treatments. They didn't offer some of my favorites (parafango), but the Revitalizing Ritual and Seaweed Detox Wrap were both AMAZING, mostly due to my wonderful wonderful spa therapist. She did just a great job explaining and massaging. I loved the two treatments I booked. The counter was a bit hectic on embarkation day, but I didn't wait to long when I came by throughout the cruise. The family members sailing in the suite all purchased Persian Garden passes and EVERYONE LOVED THE HEATED TILE LOUNGERS. The family members booked in Aqua Class got access as part of their perks. There are never enough of those things, and some people stay longer than the recommended 20 minutes. For the most part, the majority of people were really good about getting up and giving others a chance. I would have appreciated a larger variety of hydrotherapy showers, especially a warm water one. I liked the temperate sauna, but found it on one day to be cold and smelling of urine. That was only one day out of five visits, so not bad. Visited the steam sauna once and the dry sauna once. The nice showers in both the Royal Suite and Aqua Class staterooms meant that I didn't have to Toiletries I actually preferred the milder scented shampoo/conditioner/body wash/lotion of the Aqua Class stateroom to the overly perfumed Bulgari products in the suite. Just my preference. Still, H2O (Disney Cruise Line), L'Occitane (Regent Seven Seas), Aveda (Crystal) or Molton Brown (Seabourn) would be my top picks. Kids programming Maybe it is because we're used to sailing Disney, but I found it so odd that the Kids Clubs would be closed at three points during the day, breakfast, lunch and dinner. You had to pay extra for your kids to participate in a "dining program" during those times. WHAT?!? So odd. BUT, what I loved is that, unlike Disney, with fewer kids, the counselors really rounded up the kids to have them participate in the different activities. You did not have to worry that your kid would go to the kids club and just sit on the XBox for two hours. It would have been nice to give them a little more unstructured play time, but overall, they kind of forced to kids to get to know each other and interact a bit. I loved that. They even hosted a family even one night where you got to see what their "camp" program was like. Very fun, very well run. Overall, I was impressed (though still puzzled by the closures throughout the day). Recreation It was nice that the allowed a family swim btwn 4-6p each day in the enclosed solarium pool, bc the unenclosed pools are REALLY COLD on an Alaskan cruise! LOL Though I am sure that the adults in the adult-only area did NOT like their solarium being overrun every day from 4-6p, it gave adults with kids a chance to swim each day. We did the glass blowing and it was an AMAZING experience. Glass blowing is interesting and fun, in and of itself, but doing it on the top deck of a large ship was unique. We also did a Reidel workshop. No one else showed up, so it became a private tasting lesson with the Murano sommelier. Super fun AND you get a code for four free wine glasses (to order) once you get home. There is an arcade, though we never went. Also saw some taller guys shooting basketball, so my 8 yr old did not want to join in. There was a nice lawn on the top deck, but the signs were always turned to "keep off" when I went up there. Library had lots of adult books, no kid books, and some nice reading chairs and nooks that I always found passengers to be napping in, LOL. Card room had a few different games but never enough for the number of tables in the room. Only 1 mah jong set (with a few replacement tiles for missing tiles), that one old lady would be guarding like a hawk while her cardmates were eating or whatnot. It was very hard to get hold of that set to play with. Concierge should have extra sets of cards, mah jong, other games in Michael's for suite class guests to borrow and play in their own stateroom. We asked our Butler, but he said nothing was available to play in our suite. Some members of our family popped into the casino, but it wasn't a huge draw for our family. THE LETDOWN: Butler and overall Service So, we booked the Royal suite instead of two smaller suites because we wanted the butler service and in-room dining. Unlike with previous reviewers of this cruise, who had good experiences, our biggest disappointment was, unfortunately, our Suite Butler. Upon meeting us, he immediately told us that he was in charge of a lot of staterooms, so that he would be quite busy during this sailing. Anything we asked for was begrudgingly taken care of at best. There wasn't a lot of common sense; when we asked for more herbal tea selections to add to our choices, he took away the original assortment, which we had also wanted! When we told him which one we liked, he never restocked it. We always had to restock it ourselves from Michael's or Cafe Al Bacio. As opposed to reports of being able to cater Hubbard Glacier day with food from the sushi restaurant, in addition to other foods, we were told that we were limited to the room service menu and the main dining room menu. He did cater us a lunch on Hubbard Glacier Day, but it was much less of a festive celebration; he made it feel like an imposition. We tried to order the food from room service directly, but was told we HAD to do it thru our butler, whose very attitude told us that he did not really want to help us. Out of four days of wanting high tea served in the suite, it was done once. Out of three days of wanting lunch served in the suite, we also only did it once because our butler made us feel like it was such an enormous and excessive undertaking that was an imposition on him. We never even bothered to ask about any dinners. We were highly underwhelmed and disappointed by our butler's attitude. He was nice, just not proactive nor welcoming nor dedicated to providing true service. For future bookings, I would not recommend booking this stateroom category for the butler, just for the space/roominess of stateroom. Overall, this did not impress the first time cruisers nor the repeat cruisers in our group. OVERALL I think the problem with this sailing was really the service. Other than a handful (count on one hand?) of people who took the time to recognize or familiarize themselves with us, this ship felt like a machine churning out soulessness. Staff really should be more friendly with guests they're seeing often on a 7-night sailing. Most of the Celebrity Eclipse staff just could not be bothered. For each stateroom's occupants, we only felt that our stateroom attendant, spa therapist, Hugo in Luminae, our server (I forget his name) in Sushi on 5, and Unica in BLU really cared about having us as their guests on this ship. That's 5 people out of dozens and dozens of staff members we came across regularly. And that's sad when you're choosing Suite Class on Celebrity for their reputation, service quality, and being treated like VIPs. Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this cruise because our extended family who live in Vancouver were already booked on it. We were a group of 11 and it was a very enjoyable time for all of us (ages 7 to 85). The food in the Oceanview Cafe and the Moonlight ... Read More
We chose this cruise because our extended family who live in Vancouver were already booked on it. We were a group of 11 and it was a very enjoyable time for all of us (ages 7 to 85). The food in the Oceanview Cafe and the Moonlight Sonata were outstanding and went above our expectations. The service overall was very good. The best part of the cruise was the Hubbard Glacier and dogsledding in Juneau. This was the first cruise for our immediate family and we quite enjoyed the experience of being somewhere different everyday. Our cabin with balcony was surprisingly spacious for the 4 of us - there was lots of storage space for our stuff too! The Alaska ports we stopped at made it very convenient and easy for young kids as well as the grandparents in our group to get off the ship and explore. We are looking forward to our next cruise! Read Less
15 Helpful Votes
Sail Date: July 2019
Traveled with my wife, two daughters (in their 20s), their boyfriends and one of his daughters (9) on the Celebrity Eclipse departing July 7 returning July 14 round trip from Vancouver. We stayed in Vancouver at JW Marriott Parque for ... Read More
Traveled with my wife, two daughters (in their 20s), their boyfriends and one of his daughters (9) on the Celebrity Eclipse departing July 7 returning July 14 round trip from Vancouver. We stayed in Vancouver at JW Marriott Parque for three nights prior to the Sunday departure. We had two full days in Vancouver. I woke up first thing in the morning and walked to the Canada Place Cruise Terminal to watch a HAL ship dock, walked back to the hotel and met up with the family. We did the Capilano River Regional Park (recommended), and then Gas Town. Had lunch at a restaurant named Local-ok. My wife and I had dinner at Provence Marinaside-excellent and enjoyed tasting many different BC wines. They are able to draw a glass or taste out of any bottle with a syringe and nitrogen. Following day went to Granville Island by Ferry (recommended) and then the Science Place (I have aged out of this attraction but interesting and more suited for young children. Dinner with everyone at Floata in China Town-food was excellent but ambiance was like being in the twilight zone. It is on the third floor of a mostly empty shopping center and it appears more like a banquet hall than a restaurant. The food made up for the atmosphere. Great Dim Sum and Peking Duck. That night, hung out at a bar on a 6th floor terrace-Paul McCartney was in concert next door, so we listened to the end and the encore while we enjoyed our nigh caps. Embarkation day my wife and I went to Mass at the Holy Rosary Cathedral and returned to the hotel to meet the kids et al and catch a private transfer to the terminal. I arranged the transfer through the concierge in a micro bus, rather than hail 3 cabs. There is no Uber et al in Vancouver. We arrived about 12:45 pm at the terminal and it was not too crowded. My wife and I were in a suite, so we all breezed through except for the bottleneck and US ICE. It took, about 30 minutes to clear. Once on the other side, we were met by a greeter and escorted on board and to our cabins. My wife and I were in RS 1612 and the children were in connecting Veranda staterooms 9233-9255. Suite was awesome, so was the butler and the steward. It was really nice to have the living area for congregations. First night we all dined at Luminae. Excellent food and service. Better quality wines than MDR. We did pay for our children to join us, but it was worth the price for the wines. There are higher quality wines not on the menu and you do not pay any up charges. First day at sea we explored and ate lunch at Sushi on 5-Lobster R amen highly recommended. Dinner at Muranos (excellent). Second day was Sitka. We watched the arrival from the Helicopter pad. I have been to Sitka many times before (cruises and fishing). So my wife and mostly walked, shopped, and did walk through the Historic Park. You now shuttle to town from a cruise dock located about 10 miles north. Last time I was in Sitka on a cruise, it was a tender. Kids did excursions. Third day was Hubbard Glacier-breathtaking. We catered a lunch in our cabin (sushi, salads, apps, and roast beef sandwiches). Very cool to entertain in your suite with a Glacier in the background. There was an excursion for an up and close view of the Glacier, in hindsight this would have been a very cool excursion. Next day was Junea. I hired a cab from the taxi line for a morning tour and we went to Mendenhal, the Arboretum and the Tram. Highly recommend all and the cab kept us away from the crowds. We had a late lunch of crab and Tracey's (recommended), shopped and then a drink at the Red Dog Saloon (must see). Dinner that night was MDR. Next day was Ketchikan were my wife and I went Zip lining. Good excursion but in hind sight on a short port day, I rather would have explored Ketchikan. My wife's advise is to book the excursions on longer port days, so you also have time to explore. Dinner was at Tuscan. Highlight was the appetizers. I order an upcharged NY Strip-flavor was good but the texture was mushy (think more short rib than steak). Stick to the apps and Italian offerings. Next day was at Sea with lunch at Sushi 5 and dinner at Luminae. We did the ship's tour which was very cool. My daughter won a bingo while playing our cards. I told her I would split the winnings, so I used my half to spread some love to the crew who had taken care of us so well the prior week. Embarkation is painless in suite class. My wife and I bar hopped the prior evening while our butler packed for us. So we just went to bed, woke up about 8:00, was at Michael's Club by 9:00, and hung out until after the last boarding group was called. We were escorted off the Ship through Customs. Two of our party disembarked first thing in the am to catch a flight home by 12:20 pm, they made it to the airport with plenty of time to spare in a cab. The remaining group needed a large Taxi, so we had to wait about 25 minutes for them to procure one. We stayed at the Westin Grand (JW was nicer but the service was very good). We went to church, had Pho and then went to the Maritime Museum with dinner at Granville Island. We walked home (doable but about an hour) and had Gelato as a reward. To bed for early return Passage home was unremarkable except for realizing we needed a duffel to fit our dirty clothes with the original space in our suitcases displaced by our purchases. Went downstairs at 6:30 am to inquire as to procuring luggage on an early Monday in downtown Vancouver from the bellman. The Concierge overheard my conversation, told me to sit tight, and procured me a large hard suit case from housekeeping that was left by another guest. Returned to my room, insured the lack of contraband in said suit case, and from leaving the hotel to sitting in the Maple Leaf Lounge was one hour. Every night was saw a show which we enjoyed. We also enjoyed Milos (a naturalist lector), the various live music and the silent disco. The ship is impeccable and so is the service. 95% of our food was delicious. I highly recommend the suite experience for two main reasons, first, you get to cut in line for everything and second you have free reign of the restaurants. My only expenses on the ship was inviting my kids plus to dinner, two excursions and the terrible steak. I did have some trepidation about a mass market ship but it exceeded my expectations and we reserved a cruise from Ireland to Iceland on Celebrity for next summer. The Ship itself is beautiful and well laid out. Time passed to quickly while on this cruise. I didn't even have time to visit the Casino other than 45 minutes of Blackjack showing my daughters how to play. My wife and I cruise with Crystal over Thanksgiving leaving from Miami. I will write a comparison then, but Celebrity is a great cruise for families in that my wife and I were abler to enjoy a Crystal like experience, while my kids enjoyed the plethora of activities available. Read Less
3 Helpful Votes
Sail Date: June 2019
Once in a lifetime cruise, what an amazing trip! Sailing the inside passage was beautiful and scenic. I sailed with my husband, son and sister with her family. We choose to sail from Vancouver to sail the inside passage and we have been on ... Read More
Once in a lifetime cruise, what an amazing trip! Sailing the inside passage was beautiful and scenic. I sailed with my husband, son and sister with her family. We choose to sail from Vancouver to sail the inside passage and we have been on the Eclipse before and loved it! Once again Celebrity delivered an amazing vacation for my family. Arrived in Vancouver the day before and used the Canada line train from airport to hotel near Canada Place. We stayed at the Auberge Hotel, its location was perfect. Close walk from train and to Canada Place, no need for taxi at all. We ate dinner at the Elephant bar and it was very good. I have heard mixed reviews on check in at the pier so my husband and I decided to go down there early and check things out. After speaking with a worker at the port he suggested to check in before noon. We decided to collect our luggage at the Hotel and checkout at 10:30am and walked over to the pier. We entered through the parking garage and were expedited through immediately. We dropped our luggage and went on through to check in. We were told we could get our sea pass cards and not go through customs if we wanted to still explore Vancouver , but we decided to go right on the ship. My sister and her family stayed at the Pan Pacific which is on the pier. She just took the elevator down from the lobby right to check in so it was easy as well. The ship was in great shape and very clean . This was our second time on Eclipse and our 8th Celebrity cruise. The Eclipse was the first celebrity cruise we did when she was new and we have been hooked ever since. We have sailed Royal, Carnival, and Disney and Celebrity is perfect for us. The main reason is the consistency in their customer service and quality for what you pay. Plenty of choices for dinning and the quality to me hasn't changed much, but to be fair we usually don't dine in the main dinning room. For this trip we used Tuscan as our main dinning room and dinned in Murano as well. We stayed in Concierge class for this trip . Our cabin was exactly as expected, very clean but a little tired. We knew she was due for refurbishment, only complaint was the bed. It was very worn and hard as a rock. Thankfully their was beautiful scenery the entire cruise since we didn't sleep much. Tuscan grill is our favorite place to eat every cruise, since this ship doesn't have Lawn Club and the original Quisine restaurant we decided to do a five night package with Tuscan and Murano. I understand changing to La Petite Chef but I had no desire to try it. Not really into gimmicks just good quality food. Tuscan has cut back on their menu choices over the years but the quality is still great. Murano's menu never changes and its always good . In my opinion sushi on five is a bust, its never busy like it was when it was crepes and soups. We always go to the mast grill at least once and its good old comfort food. The ocean view was a bit more crowded then I remembered but the quality of food was still good. We did dine in the main dinning room one night all due to Menino Fernandes the maître D. What amazing customer service he offered us. We decided last minute to line up on deck 4 for anytime dinning and the line wasn't moving and the girl at podium wasn't saying anything just typing away on the computer. We waited fifteen minutes and decided to leave and go to Buffett so we didn't miss the comedian that night. As we were walking away my son was upset and we couldn't understand the lack out communication we entered the elevator and in comes Menino the maître D. He had over heard us and followed us in the elevator took us down to level three and walked us right to an available table. Amazing customer service, thank you! We had a great meal and still managed to make the show that night. Jorge was our server he was wonderful. Our server at Tuscan we had three nights was Shankar and one night Joby they were both great and attentive. Vladan and Irena were there to greet us each time with a smile and a welcome back great to see you again. This is why we love Celebrity they are always consistent with their customer service, they work really hard and always smile. We frequent café al bacio every cruise and they never disappoint. They were a lot of fun and service was great! The entertainment they brought on board was excellent as always. Loved the comedians! By far the best was Milos! He was charismatic and very informative. We went to all his lectures and loved his science talk in sky lounge. He really made our cruise. Thank you Milos! My husband and son took Oasis fishing charter from Ketchikan and enjoyed it very much. All ports had good shopping and beautiful sites to see. All in all another amazing vacation with Celebrity! Read Less
9 Helpful Votes
Sail Date: June 2019
We have cruised with our now 18 and 16 year olds 6 times- 4 on big Royal Shops, one time on a new huge NCL ship, and once in a big MSC ship. This was our first and last Celebrity trip. Here’s why: Theater: too much smoke for ... Read More
We have cruised with our now 18 and 16 year olds 6 times- 4 on big Royal Shops, one time on a new huge NCL ship, and once in a big MSC ship. This was our first and last Celebrity trip. Here’s why: Theater: too much smoke for theatrical effect. Strong chemical smell. Main nightly performances very weak compared to all other shops we’ve been on with the exception of one good comedian- Rondell. Too much time between early dinner and main show. We are at 6, done by 7:25 and nothing happening other than live music until 9. Last sea day awoken by captain and cruise director who spoke over loudspeaker for a full 10 minutes at 8:00 am. This should have been at 10 or 11 am on a day where nothing is happening all day. Food variety in moonlight sonata and main dining room excellent. Still about the same as Royal and NCL. Never met main maitre de. Just assistant who came by but was very impersonal and didn’t care about compliments we gave. Poor social skills. Need game shows and 8 pm entertainment in places where people can sit like celebrity central or sky lounge, not in open echo chamber areas with no seating. Love spa cafe concept and good but why can’t food options change? Everything exactly the same for 7 days straight? Would like sugar free fruit flavored waters offered on royal Caribbean. Ship seems overdue for renovation. Couldn’t see outside of warped windows in main dining room. All windows warped. Celebrity house jazz band was excellent and played in common areas frequently. Good focus on sanitizers. Nice soap bars in room. Not enough activities in large rooms, just in open hallways with no seating. Gym is nice but need more classes a little later in morning. Why are only free classes at 7 and 7:30 am? Read Less
5 Helpful Votes
Sail Date: June 2019
The ship is a beautiful ship, and the international staff were excellent. The cabin steward was great, and everyone we met was so friendly and helpful. You could not ask for nicer people and better service while on board. Food was ... Read More
The ship is a beautiful ship, and the international staff were excellent. The cabin steward was great, and everyone we met was so friendly and helpful. You could not ask for nicer people and better service while on board. Food was excellent - above my expectations. There was a wide variety of foods in the general cafeteria - from salad bar to excellent Indian buffet to sandwiches, burgers, whole roast turkey or ham, asian food, pizza, lots of good deserts. The table service restaurant was also very good, with a good choice of well-prepared foods every night. We did not eat at any of the premium restaurants. I did not really find the need to - food was good enough! The ship is a beautiful ship. It feels spacious, and the only times it felt crowded was in the cafeteria. Art was modern and gave the ship a modern and lively feeling. Most days there was pleasant music from a live group playing in the center atrium area which added a nice ambiance. One weird, and not so good thing with the ship itself: There is a basketball court at the very front of the ship in a most premium spot. Bizarre - as the kids playing basketball could care less about the view, and if you were in the lounge/viewing area below you often heard the thump, thump, thump of balls being bounced on what is your ceiling. That being said, the layout of the ship was pretty good with lots of areas to chill out in. We loved the front lounge/viewing area (mentioned above) with it's incredible 180 degree windows and views, and comfy chairs to sit and watch the world go by. Most nights they were playing disco or band music (although not too loud), so if you wanted a really quiet place to retreat to, this wasn't always the best place. But the view was to die for. My only real complaints lie with the cruise line itself and deceptive practices and outright incompetence or lies. We were booking a year ahead for a family reunion and my wife has food allergies. When we were investigating the various cruise options, the agent told us that it was best to get a guaranteed table/dinner time as the waiter would make sure the allergies were taken care of every night. Even though the 6:15 seating was full, he told us that the allergies would guarantee us a table at that time. Needless to say, after we booked that turned out not to be true. After a few calls over the next 10 months we finally got that done (one person even suggested we call EVERY day to ask for this hoping a table would open up). They confirmed this in writing to us, but that's not the end of that story.... My wife also filled out a very detailed allergy form, and submitted it a year ahead when we initially booked. She decided to call 2 weeks before the trip to make sure everything was in order. They said they never got the request. Really? She submitted again. When we boarded the ship, the first night we went to dinner and our family was seated at two different tables - even though we got written confirmation that we were to be seated all together. It was total chaos in the dining room that night. Presumably ours wasn't the only screwed-up reservation. It was only through the very kind guests at one table who agreed to move and take a less desirable table that we ended up together. Then the final problem came on the last day. We had some onboard credit, and the night before we got a draft bill which showed some credit left. We asked if we should spend this before the trip ended, and the staff person in customer service told us that this was not necessary - it would be refunded to our Visa. Guess what... It was not, and down on the bottom of the bill it says non-refundable (even though right under the credit amount it clearly says "This amount will be credited to your Visa"). That's mis-leading at best. I should also mention that the food allergy issues for my wife were a bit mixed. On the one hand the kitchen was incredible - allowing my wife to order anything from the menu the night before, and then having that item made allergy free. Wow! Also, at lunch in the cafeteria, we would often have a waiter look all over the room for us to bring my wife an allergy-friendly desert. That's amazing! The flip side was that in the cafeteria, virtually nothing was labeled as to the ingredients, so while the choices were fantastic for me they were a pain for her. If you wanted to know the ingredients of any one item, you had to ask the busy staff, who would then track down the busy head waiter, who would track down the chef. Minutes later you would get your answer. This was all unnecessary, as you could see the food signs were pre-printed and had been used many times - so why not just label them like "Contains, nut, shellfish, dairy etc." Again, when we booked, we were told something to the effect that that the chef would walk us through the line and describe what my wife could have. It all sounded very personal. Well, when you have a thousand or so people scurrying for food and the staff trying to keep up, that's out of the question. Maybe that was not realistic of us to expect, but then again why tell us a line of BS. So the bottom line is that in spite of the deceptive and incompetent practices of Celebrity, we enjoyed the trip due to the really beautiful ship and exceptional staff on board. Read Less
4 Helpful Votes
Sail Date: June 2019
Alaska was on our bucket list and our 5th Celebrity Cruise. Very scenic and the weather was not too cold for June 2-9, 2019. Some rain but overall the weather was great. Being from Canada the coastline is similar to Ontario lakes other ... Read More
Alaska was on our bucket list and our 5th Celebrity Cruise. Very scenic and the weather was not too cold for June 2-9, 2019. Some rain but overall the weather was great. Being from Canada the coastline is similar to Ontario lakes other than the massive mountains along the coast. Saw a few whales and whale tails as well as Bald Eagles. One of the disappointing things at the Glacier (no fault of Celebrity) was we could not hear the Glacier movement. Perhaps not everyone knows this but Glaciers make sounds as they move. We had a group of 50+ people down on the helipad singing at the top of their lungs for 10 minutes or so which ruined the experience for everyone else onboard. I have mentioned this to Celebrity via Facebook to inform their guests on future cruises the need for quiet as this is an important part of the Glacier experience. Not sure if we expected more than on previous cruises but the service while good for the most part was not exceptional as it has been on our past 4 cruises with Celebrity. We have been traveling Aqua Class (3rd time now) and the breakfast service was slower than we are used to in Blu and I'm sure they lost my breakfast order one morning as it took more than 30 minutes to arrive. Luckily it was a sea day so did not have to be anywhere. The food in Blue was not up to normal standards either. Had a rib eye that had far too much fat on it and somewhat chewy. Stateroom attendant Made (yes his name) was exceptional. I have a shellfish allergy which Celebrity knew and was on my reservation but still had canapes delivered on the first day that had shrimp in it. We informed Made and we asked for fresh fruit and cheeses to be our daily canapes and he made those arrangements for us. Celebrity should not have delivered the shellfish to begin with. We ate in the Ocean View Cafe one afternoon for lunch and had a Chinese Food Day onboard and I took a couple of scoops of fried rice with chicken (that is what the sign said) and guess what? There were small shrimp in there too! Glad I saw that before I ate it. We stayed in stateroom #1610 which given the location allowed for a larger balcony that other staterooms. Interior was the same as other Aqua Class staterooms we have had. Not sure if we will choose Celebrity on our next cruise or go back to Holland America or something else. Make sure if you have the time post cruise to visit Whistler, BC for a couple of days to top off your trip. It was incredible. Read Less
5 Helpful Votes
Sail Date: June 2019
Intro: I have to say so far for us Celebrity has been to date the best cruises my hubby and I have done. I don’t think that any Cruise line has lived up to my expectations 100% of the time, and yes even Celebrity has some faults, but ... Read More
Intro: I have to say so far for us Celebrity has been to date the best cruises my hubby and I have done. I don’t think that any Cruise line has lived up to my expectations 100% of the time, and yes even Celebrity has some faults, but when on board and talking to other avid cruisers, almost all say Celebrity beats any other cruise line they’ve been on. Embarkation: Three ships in port in Vancouver on June 2nd. The drop off area was changed so we had to go underground to do this. This incurred a lot of walking, we had to zig zag, go up then down, then up again, down again. It was the craziest embarkation we’ve done so far. Thank goodness for the porters who took our luggage right away. They can do this as we already printed and attached our boarding luggage tags, which cuts down on waiting in another line. So I definitely recommend doing this ahead of time. If you have a disability and need assistance let someone on staff know and they will help you directly onto the ship. 7/10 rating Sail Away: Live band playing on the upper deck, which I love. Really gets you into vacation mode, however they only played a few songs, packed up and left just as the party was getting started. Usually the band will do an exciting countdown as we sail under the Lion’s Gate Bridge, but this never took place. 7/10 rating Dining: Mast Grill -Lido deck 14, outside. Complimentary This was open on embarkation day, so if you don’t want to fight the lines in the buffet it was a nice, quiet spot to grab a burger & fries or a hot dog. Oceanview Cafe- Lido deck 14, inside. Complimentary This buffet area had an excellent assortment of delicious food. My favorites are the chicken & okra curries. Some of the best I’ve eaten. They featured items daily which is mentioned in your newsletter. I only ate here a couple of times as I’m not a big fan of overly crowded areas and don’t like searching for a place to sit. You can take your food outdoors, however need to go down a floor or flight of stairs if you want to eat on the outside pool deck. Aqua Spa Cafe- Resort deck 12, inside. We loved this little cafe by the indoor pool area which opts for healthier choices or light little dishes of food- complimentary, and smoothies (fee $). I kept on going back for the Chicken Salad. The Asian Noodle Salad with the spicy oriental dressing was delicious. The 1/2 Turkey Bacon Sandwich on pumpernickel bread was also a hit as a light bite. We also enjoyed the soup which you need to order. This cafe is open for breakfast and lunch. MDR-Moonlight Sonata- Promenade deck 4, inside The main dining room is open daily for lunch (and for Concierge guests on embarkation day) but I never had lunch there. This dining room is gorgeous, its white, bright monogrammatic decor gives a feeling of airiness & elegance in this large venue. We only ate here for breakfast one morning. Service felt a little slow and our breakfast was just o.k. Moreno- Entertainment deck 5 We booked this restaurant for our first night as Celebrity offers their specialty restaurants at a discount then, which is an excellent way to enjoy your first evening at sea and away from the crowds especially in the MDR. The dining venue is a bit dark, and if you’re looking for an ocean view you will not find it here. Our $35 discounted fee included an appetizer, main entree & dessert. The Diver Scallop Wellington Style Baked in Puff Pastry appetizer with Black Truffle Emulsion was definitely a favorite for our group of six. We all ordered double and they allowed us to do so. We were off to a good start, however when our friend ordered another scallop dish in lieu of dessert they seemed a little ‘put off’ by it but obliged. Sushi On Five- deck 5 Not much to write about. Ate at this restaurant on the Infinity, it was so good we so couldn’t wait to try it again on the Eclipse. Something didn’t feel right...the ambience was different, service not as attentive, we ordered the same food, but it just wasn’t as delicious as it was on Infinity. Blu- Specialty restaurant for Aqua class guests- Entertainment deck 5. Opened for breakfast & dinner - No reservations We were a little skeptical to book the Aqua class cabin, however for us it ended up being one of the highlights of our cruise & dining, that’s why we didn’t bother to venture much elsewhere. On this cruise the cost wasn’t much more but it was well worth the little extra $$ to book Aqua class. Blu’s food was exceptional for dinner, breakfast was good. There are still the daily feature items you can order from the MDR that’s not listed on Blu’s menu (appetizer: Caesar salad, Escargot, French onion soup, Shrimp cocktail & for dinner: chicken, steak & salmon). Blu has its own kitchen with about five chefs. The conception is to provide healthier meals, so the Calamari will be grilled not fried & sauces are made more like an au jus than thickened with flour. My favorite meal for dinner was the lamb shank, it was fall off the bone delicious served with a curried couscous, some ordered it with potato...I can’t say I’ve had better in any land restaurant. Also the freshly caught halibut in lobster broth, tender and moist, so good. The best desserts by far was the Creme Brûlée & Apple Pie. Don’t even bother with the Cherries Jubilee, it was just plain awful. Overall dining rating 9/10 Drink Package: We at first decided not to purchase the drink package on this cruise as it was costly and when pre-purchasing online each person in a cabin has to purchase the package which would of been about $950 USD for both of us for the seven nights. Since I hardly drink we felt this would not of been worth it for this cruise. Also the drink package option included in the fare price package that was offered worked out to be more expensive than purchasing it separately which seemed a little odd to me. We instead opted to gift ourselves a $450 onboard credit to cover the majority of our alcoholic beverages. You can pre-purchase this online which is a great way to budget your spending and not get hit with such a huge bill after cruising. Once onboard staff are always trying to get you to purchase dining, drink & other packages. We told the waiter trying to sell packages that we didn’t purchase the drink package as we had to buy two and I’m not an avid drinker so it’s not worth it for us. He told us that yes online you have to buy for each adult in the cabin, but when on the ship you only need to buy for one! WHAT?? My husband immediately purchased the package for himself which was well worth it for him. Entertainment: Excellent from the comedy to the shows we enjoyed them all, some a lot more than others. We were lucky enough to see Jeffery Allen performing as Elton John. Incredible! This was by far my absolute favorite and the comedy on board made me laugh so hard my stomach hurt. 9/10 Rating Activities: Lots going on all over the ship from music, dancing, & mini performances by Celebrities onboard dance crew. Some things I wanted to do overlapped others. I really enjoyed the trivia in the observation lounge. Being an Aqua class guest also gave us privileges to use the Persian Gardens for free. The Roman beds (warm tiled beds) were a very relaxing way to spend a few hours in peace and quiet. You also had access to use the sauna and steam room. 10/10 rating Excursions: Didn’t do any booked excursions this trip. Juneau & Ketchikan have stores right off the peer so walking is easy. Go to an onboard seminar for information on the port and receive coupons for shopping and free gifts. If you need help going up the steep, long peer they will assist you. If you like to shop, go to Creek Street while in Ketchikan. It’s a lovely walk over wooden bridges and creeks with cute touristy shops in charming old buildings. Choose to shop or see Mendenhall Glacier while in Juneau or take a tour of the Alaskan Brewery. Shore excursions can be booked with many different tour operators. Just make sure they have a ‘back to ship on time’ guarantee. When booking third party excursions be very aware of the time the ship gets into port. This doesn’t mean you can get off at that time. It can take up to approximately 2 hrs from when a ship docks to when your able to disembark. Not to mention the crowds of other people also trying to disembark, so leave time for this. Service -Blu- Staff that served us here were exceptional! A big thank you to Dan, Maria Hugo & “Z” ( can’t recall his full name). Their personalized service goes beyond words. No matter where they were working on the ship they always spotted us and came over to assist since we were traveling with 2 people with slight disabilities. I was pushing my friend in his wheelchair to the cafeteria for lunch and never had to look for someone to help us carry plates etc., staff appeared from nowhere and insisted to help us each time without me ever asking. Another time our friend got lost in the cafeteria (yes it’s that large) and Maria (waitstaff at Blu) recognized her, helped her with her plate. Searched and found us and brought her over. So far the best service I’ve experienced on a cruise. Are there some areas on board that I felt service was lacking? Absolutely...The Sunset Bar. Two guys, rude to guests and each other. Arguing in front of us, one demanding an apology from the other. Time to get off the ship guys! -Pushing sales- You’re bombarded when you get onboard. They want you to purchase drink, dining & spa packages etc. I get it, sales are important to most business’ small & large, but it’s really overkill. We would just kindly say no thanks. Cruise director- Lauren was amazing...that’s one hard working lady. She was seen everywhere and always seemed to invest time interacting with passengers. On HAL cruise last fall we only saw our cruise director once, I was actually starting to think maybe there’s not even one on board and then there he was standing by the piano, having a drink wondering when the day was going to end. I’m not going to take away from those who went above and beyond in service, so I’m rating Service 10/10 Overall: Celebrity seems to have the right balance with things to do, dining and entertainment. No wonder it appeals to age groups in their late 20’s and up. If your looking for an elegant, upscale cruise that’s not too ostentatious then Celebrity’s for you. We love everything from the size, beauty and cleanliness of the ships, to the quality of food and service we receive. Read Less
4 Helpful Votes
Sail Date: May 2019
This cruise was chosen specifically for the itinerary, sailing 5/9-19. The weather was fabulous, no rain in 10 days. This was my first time in Alaska, however it won’t be the last. We did excursions in every port, booked through Cruises ... Read More
This cruise was chosen specifically for the itinerary, sailing 5/9-19. The weather was fabulous, no rain in 10 days. This was my first time in Alaska, however it won’t be the last. We did excursions in every port, booked through Cruises Only, and didn’t have to mess with the masses on big busses. Cruises Only used different companies than Celebrity, so all of our excursions had 15 people or less. It was great, more personalized. Loved every port, nothing in Alaska disappointed. However, Celebrity has gone downhill since I last cruised on the Equinox in 2017. Their personalized high quality service that they pride themselves on is lacking. I read several reviews prior to our trip, and have to agree with most, food was a major disappointment. The only highlight was Tuscan Grille, which served a fine filet. We had “ anytime dining”, never had to wait in Moonlight Sonata, but food is mediocre. I admit I’m a picky eater, but not everyone wants duck, fish, or seafood every night. They do serve salmon, NY strip steak and grilled chicken breast every night. Just feel quality & service have gone downhill. The Oceanview Buffet also has suffered, not from variety, but quality. There are many different ethnic choices, but taste is bland. Same goes foe desserts at the buffet, great presentation, but no taste. Ice cream is a hit though, very good. Entertainment varied , acrobats amazing, but one show centered around Amadeus, was weird and boring. Had a comedian one night that was hilarious, wish he could have performed more. Also had a group that performed Motown songs that were very talented. Loved Alejandro the cruise director, very funny. But having said that, really wish there was more activities on the ship. Felt ship had a “ boring” vibe. Shopping was so-so on board, they want to push watches, however they are way overpriced, as is most of the jewelry. We had a concierge class veranda cabin, love the balcony, our room steward , Taat, kept things neat & clean. Don’t think I would pay for the “ Concierge Class” again, the perks aren’t worth the money. Also, the concierge is available to all passengers. Having sailed Princess, NCL, RCCL, Carnival in the past, don’t feel I will be returning to Celebrity. Again the trip was great, Celebrity charges way too much for what is provided, unfortunately. Read Less
8 Helpful Votes
Sail Date: May 2019
We have cruised with Celebrity on five previous occasions and have enjoyed every one, however this particular cruise experience was very dissapointing. The Cruise itinerary and ports visited were good but the on board experience was ... Read More
We have cruised with Celebrity on five previous occasions and have enjoyed every one, however this particular cruise experience was very dissapointing. The Cruise itinerary and ports visited were good but the on board experience was very disappointing. The biggest problem was food quality and choice. The ocean view cafe and the main restaurant was absolutely appalling. The constant sales push to dine in one of the specialty restaurants was way over the top and became extremely annoying. It seems the constant pushing of the specialty restaurants coincided with the drop in food quality in the free/included restaurants. The gym staff were extremely arrogant and unhelpful. The senior staff and officers were generally invisible but if you did run across them they where arrogant and very aloof. The only redeeming Feature was the junior staff. The wait staff in general were very good, the standouts were the cafe al bacio, ensemble lounge, Sushi on five and the international bar, the best of all was our stateroom attendant in fact he was the best attendant that we have had so far. I have complained to Celebrity but as you would expect there has been no response. The experience was so bad we will not use Celebrity again! Read Less
2 Helpful Votes
Sail Date: May 2019
Past experience has always brought us back to Celebrity. This time around was a little disappointing. The attempted up-sale to the specialty dining rooms was relentless. It was never this way in the past. I was also disappointed with ... Read More
Past experience has always brought us back to Celebrity. This time around was a little disappointing. The attempted up-sale to the specialty dining rooms was relentless. It was never this way in the past. I was also disappointed with the bar service. When I asked for a mixed drink with a specific alcohol it was no problem at the bar and it was poured in front of me but when I asked for the same drink from a waiter I received a drink with an obviously inferior alcohol from the back bar. My drinks were not the only substituted alcohols that I heard of on board. Sad to find them cutting corners this way. The new entertainment being produced by Celebrity's production company is great. They do need to review and probably change the guest entertainment sources that fill out the shows for the cruise. Some of the singers were not even sufficient in talent to warrant a "b" stage show in Vegas. I haven't walked out of a show in many years but it happened on this cruise. Read Less
5 Helpful Votes
Sail Date: April 2019
This cruise took us too Hawaii, of which we have not been. Also it gave us a taste of Celebrity as we have never sailed Celebrity before. And was not too pricey. Overall, seemed like the perfect cruise. For this cruise we booked an ... Read More
This cruise took us too Hawaii, of which we have not been. Also it gave us a taste of Celebrity as we have never sailed Celebrity before. And was not too pricey. Overall, seemed like the perfect cruise. For this cruise we booked an inside cabin. The stateroom was very large for an inside room. And had contemporary design with a wonderful stateroom attendant, Dragana. We were on deck 7, all the way forward. For two days when crossing the pacific we felt a little seasick, though for the rest of the cruise we did decent. As far as dining goes, we went to the main dining room twice (once for dinner, once for lunch), and the buffet for the rest of the cruise. As far as the buffet, the food was good with a large selection. However, breakfast was almost the same every day, it got a little monotonous. Regarding the main dining room, it as a bit of an experience. The one time we went for lunch the food was very delicious, we looked forward to our next visit to the main dining room. Dinner was where things took a turn. We went to dinner in the main dining room for the first time on the ninth night of the cruise (the 8:30 dining time got in the way of activities and was too late to eat for us). First, our waiter shamed us for not attending dinner service in the main dining room, alright...then, he said "I gave up your table because you didn't attended for so many nights." We felt shamed, though we sat with a wonderful couple. Furthermore, he begged us to give him and the assistant waiter a 10 as "it will lower their salaries." After this fiasco, we did not go back to the main dining room. Entertainment on the Eclipse was phenomenal, the best we've had on a cruise. The production shows blew us away, especially with the acrobatics. All of the guest entertainers were always entertaining, and interacted with the guests. Even the cruise director, Alejandro always entertaining, he was hilarious. There were enrichment activities regarding Hawaii every day, and always were appealing topics. Also, there were trivias every day, sometimes two a day. Great for those who enjoy trivia; most of it is more modern trivia. In our first port, Hilo, we did the most. In our first day in Hilo we booked rental car (of which I highly recommend). We first went to Punalu'u Black Sand beach. It as absolutely wonderful as there was a lot of wildlife and scenic areas. Soon after, we drove to the Papakolea Green Sand beach. To get to the actually beach after parking there were two options, by an hour hike, or by standing in a truckbed going 30+ mph through deep trenches and sharp hills. It was very rough and we sustained a few bruises when holding on to the bars. Though if you're lucky, you will be on of the select four who get to sit inside of the pickup. The fee was 10 dollars per person for both ways. Even so, the journey was worth it. The beach was absolutely stunning. To get down to the beach we had to hike down a very narrow corridor of sharp rocks...not very ideal. With this, we still find this our favorite journey ever. For the second day in Hilo, we took a Celebrity sponsored bus tour that took us to Akaka falls, a macadamia nut farm, and the tropical rainforest zoo. Our favorite was Akaka falls, absolutely gorgeous. The excursions was very worth it, I highly recommend it. Our next port, Kailua Kona was more modern and new compared to Hilo. We did not stray far from the port, we bought souvenirs and hanged around the beach at the port. Kailua Kona was very walkable. We also booked a glassbottom boat reef tour. We saw many fish and even a turtle, which was unexpected by the guides. It was a pretty good excursion. For our final port, Lahaina, we stayed for two days. On the first day, we booked a whale watching excursion. Of which we saw a mother humpback whale and her baby on a couple of occasions. Lahaina was also very wakable. On the second day we browsed around shops and walked pretty far. Overall, this cruise was the best cruise we have had yet. The itinerary, and the overnights. Not to mention the stateroom, ambiance, and overall atmosphere was a pleasure. We plan to sail Celebrity in the future and we strongly encourage you to book a Celebrity cruise. Read Less
4 Helpful Votes
Sail Date: April 2019
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 ... Read More
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 on deck 12. We picked these so that we could have a combined balcony which worked great the first day. Until the trouble started with the excessive noise above us from the oceanview café - intolerable. Requested a move for both cabins. We are elite members (celebrity), diamond (RCCL). We were moved to a down graded cabin, we should have been upgraded. Moved to a far forward lower cabin away from our family & we had to ask for everything promised to concierge class. Concierge totally dropped the ball & when we complained to him personally, he was very defensive. Finally offered us $200 toward future cruise - big deal - not. Concierge class is a joke, a few amenities thrown on a standard balcony cabin, not worth the money. Canopes every day were no better than seagull food, which we did throw to them. We were embarrassed because we convinced our family to try celebrity for the first time. They usually sail Princess. Food is very average. Again these cruise lines are pushing you to use specialty dining. Big mistake. The shows were very boring and disappointing. Cruise director Alexandro was the only highlight. The ship is beautiful, the crew very pleasant, the captain very accessible. The embarkation process in San Diego was very disorganized. Shore excursion staff very good. The eclipse was the most rocky ship that we had every been on (12 cruises on other ships). The pacific was very rough so that could account for it, or maybe an unstable ship, not sure which or both. Celebrity makes big distinction in price & amenities for suites vs. all others. We did book a future cruise to take advantage of the offers but may cancel it. Biggest highlight - beautiful ship. Biggest disappointments - Cabin 2138 & 2140. C2 Concierge. Lack of respect for Elite class member & moved us to a down graded cabin. Read Less
6 Helpful Votes
Sail Date: April 2019
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking ... Read More
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking the ship we were greeted with the customary glass of champagne (make the most of it as it’s the last freebie you will get). The first thing I would say is that the Eclipse is not the ship it once was. The ship is looking a bit tired and does not seem to be as well maintained as it once was. Previously every time the ship was in port it was being painted, not so anymore! The soft furnishings have scuffs, rips and tears. That said, our cabin steward Salvadore was exceptional and kept our cabin tip-top. Be aware that every drink you order, be it tea, coffee or alcohol will be subject to the addition of a 20% Service Charge which is added automatically so the staff have no incentive to offer a good service. You have to wonder how much of this 20% is passed on to the staff! Maybe the American market is different to the European market and is geared around giving a low entry price and then charge for everything you can as an “extra”. The onboard shopping experience is poor with most shops selling over-priced tat. The Qsine restaurant concept has been changed, and whilst it is different, the menu is very limited, the old concept was much better and offered more choice. Murano continues to be the jewel in the crown when it comes to the speciality restaurants. The food and service here is exceptional. Tuscan grill is a good second choice. The Oceanview buffet restaurant offers a good choice but the food is only ever luke warm at best. Moonlight Sonata, the main dining room is OK but the quality and choice of food has declined. The staff here aren’t particularly attentive and seem to be lacking experience, there seemed to be a changeover of staff occurring during our trip. The entertainment is more East End than West End, maybe the Americans are easily pleased. We missed our stop at Monterey due to bad weather. Astoria has nothing of interest to offer and seems to be a stop for the sake of a stop. San Francisco was well worth it and the additional overnight in port due to us not stopping at Monterey was a welcome surprise. Victoria and Vancouver were both nice places to visit. Having travelled on Eclipse three times previously it was my favourite ship and I would have recommended it without reservation, unfortunately I can’t do this anymore. The Staff only seem interested in up-selling everything they can at every opportunity, even the bottled water in your Stateroom is now charged for. Eclipse is no longer a 5* experience it’s now 4* and declining experience. Hopefully the re-fit next year will restore Eclipses former glory. Read Less
12 Helpful Votes
Sail Date: March 2019
Celebrity Eclipse Trip San Antonio Chile to San Diego California March 24 2019 Embarkation poor. Had people lined up for hours waiting to be processed. There was no place for anyone to sit. Other cruise lines issue a number and have ... Read More
Celebrity Eclipse Trip San Antonio Chile to San Diego California March 24 2019 Embarkation poor. Had people lined up for hours waiting to be processed. There was no place for anyone to sit. Other cruise lines issue a number and have passengers sit to wait for their number to be called. The gangplank to the ship was very steep so the staff had to strain to push wheelchair passengers on the ship. Room 9402 very nice and good location, efficient room design with the exception of no electric plug next to or near bed. I called Crucon prior to sailing and requested distilled water for a piece of medical equipment. It was not there. I am sure that there are many people who use a CPAP machine at this present time. Our room attendant Kam, came and introduced himself. He was pleasant and carried out requests. There were no extra special touches in the room, ie cotton buds, shower caps, razors or emery boards in fact you could not even purchase an emery board aboard the ship. There was only soap, shampoo, conditioner and lotion. We were not served a complimentary bottle of champagne as we were served on prior cruises,We had to ask for ice to be present in our room in the evening. There is no folder in the room to describe anything about the ship or contain a list of room service foods. I still don't know if room service is available for meals other than breakfast. There was a sheet for us to fill out every evening for breakfast. We had coffee in our room every day and twice they delivered without cups and milk. The towels and sheets had a funky unpleasant odor, perhaps it was their detergent or not enough detergent. The air conditioner/heat control was not predictable, one time it would be very cold on a setting and the next time it would be uncomfortable at that same setting. The room would become warm while we were in port. The bed was not wonderful, there was no pillow top softness but I am like the princess and the pea. The pillows were OK. Trip route- It was a relocation cruise and the stops were not earth shaking. The prices for ship trips to essentially nothing locations were very expensive. We only did two trips, one to Lima and the other in Punta Arenas Costa Rica. Both were interesting. The other ports did not have anything that looked like we needed to explore further or sounded uninteresting. Entertainment- Stale and according to passengers who previously sailed on the ship it was a repeat of the same performances. The songs were dull and uninspiring. The entertainment was aimed at old people and I am older than god. They need to update their performances. The Eclipse Orchestra was the highlight of the performances. They need to continue with “Live Orchestras” not a digital replacement that is being contemplate by the company. All of our table mates refused to attend the performances because of them being so boring and repetitive. Service-The staff were very positive, smiling and caring throughout the ship. The Captain was a pseudo comedian. Alejandro the master of ceremony was great. Jose P and Edwin our staff in the dining room were caring and attentive they get a 10 out of 10! Food- Terrible!! On previous trips the many tasty main courses offered were wonderful, one had to make a decision of choosing from all the very appealing meals offered most every evening. On this cruise trying to find even one was a difficult task, in fact there were many nights we only had appetizers for our meal because the selection was so poor. On the dress up nights there was nothing special offered except on the last dress up night and another regular evening soft shell lobster not New England lobster. The breakfast and lunch buffets were OK. The salad dressing were horrible. There were people stationed at the entry of cafeteria dispensing hand sanitizing solution but there are no hand washing places there. Hand washing is the only way to truly prevent novovirus. Passengers complained that there was a respiratory illness spreading aboard the ship toward the end of the cruise. Disembarkation-A nightmare! Directions printed for passengers to follow were not written by an English speaking person and were very confusing. Other passengers stated the same regarding the poorly written directions. No one knew where they were to go or wait. There were lines all over the ship. Exiting from the ship was down a very steep gangplank. If I had my luggage I would have been propelled down the gangplank. Being in a wheelchair would have been very scary. Summary We are not gung-ho cruisers but have enjoyed our previous 7 cruises because the food was outstanding, the entertainment fun, but this trip left a bad taste in our mouth. I am not sure we will cruise again anytime soon. Is Celebrity trying to drive people do the specialty dining?? I refuse to pay additional money that probably amount to $100+ for each night to get a decent meal. If this is their object the staff will be shortchanged and service will suffer. The staff in the dining room depend on their tips to supplement their income. Read Less
1 Helpful Vote
Sail Date: March 2019
We were on a combined visit to Easter Island (which was superb) and then a cruise from Chile to San Diego. We were very happy with our stateroom, which was spacious, very comfortable and had an excellent balcony and bathroom.The ship - ... Read More
We were on a combined visit to Easter Island (which was superb) and then a cruise from Chile to San Diego. We were very happy with our stateroom, which was spacious, very comfortable and had an excellent balcony and bathroom.The ship - Celebrity Eclipse - is a good size has an attractive range of amenities while never seeming too big. We always felt the ship had plenty of space. Embarkation was quite straightforward as we had stayed in Santiago the day before and it was a simple coach ride to the port at San Antonio. In the dining room we chose to dine with other guests and the eight of us got on really well. In fact we spent quite a bit of leisure time together. We just clicked as a group. The quality of of food in the main dining room was generally poor - much worse than on Princess ships we have used in the past. We had a very nice waiter, but he got used to saying :'If there is anything you don't like I will change it,' when bringing dishes to our table. The food was sometimes cold, often unappetisingly presented and just not what we expected. The others on our table - regulars on Celebrity - said the standard of food on their ships had declined markedly in recent years. In contrast, the Ocean Cafe food was usually very good, with a terrific selection to choose from. Lunch was especially good. We also had one lunch in the dining room, which was a pleasant experience. We always enjoyed a drink in the evenings before dinner and often a nightcap afterwards. We soon realised that service in the bars was very poor - everyone seemed to be going to the bar and getting drinks themselves. We resorted to this - again, not what we expected. We complained about paying an 18% service charge when drinks service was basically do-it-yourself but they refused to remove it. If anything, service round the pool was even worse, with seldom a waiter in sight. The grill bar and ice cream bar were very good. We did not try the speciality restaurants as they were very expensive. Someone came round on a couple of nights offering us $20 per head discount if six of us went to eat there, but we declined. We found the speciality restaurants and drinks very expensive compared with Princess. We took the very expensive trip to Machu Picchu which was brilliant. I think it was contracted to another firm who really knew what they were doing, even though it was a very tiring experience. We thought this might be our one chance to go there and it was well worth doing. Evening entertainment was par for the course on cruise ships. The cruise director (entertainments director) was especially aggravating, referring to the captain all the time as 'Super Capitan.' He wasn't that super as he twice told us we were in the South Atlantic when we were in the South Pacific. There was a brilliant speaker on all kinds of wild life topics - she was one of the best we had heard. Disembarkation was very smooth and hassle free. Would we travel with Celebrity again? Probably not, as other shipping lines we have tried in the same sector of the market are cheaper and much better. Read Less
4 Helpful Votes
Sail Date: February 2019
Couldn’t pass up this amazing deal to do an 11-day balcony cruise to 3 countries in South America, including 3 days at Carnival in Rio, for only about $950! The Eclipse was recently remodeled, and the rooms and public spaces are ... Read More
Couldn’t pass up this amazing deal to do an 11-day balcony cruise to 3 countries in South America, including 3 days at Carnival in Rio, for only about $950! The Eclipse was recently remodeled, and the rooms and public spaces are beautiful. We’ve done 45 cruises and Guiseppi, at only 26 years old was probably the best cruise director we’ve ever had. He really was made for this job. The captain was one of the most visible we’ve ever seen, attending many events and chatting with everyone. He gave great reports from the bridge twice a day. The theater shows and live music were of extremely high quality. We loved the dancers 4 singers and Cirque-quality acrobatics. Keep that up and we’ll be back lots of times. We love eating in the main dining room and our two waiters were great. Although the quality of the food is down the past few years, Celebrity still has the best dining room food of the standard cruise lines. We appreciated having lobster in the main dining room, even if only one night. Formal nights are gone, for better or worse. Stateroom attendant was very efficient and charming, though they need to replace those horrible do not disturb signs that always end up on the floor. Having great internet really makes a difference and I was more than happy to pay for it. Apple internet center was nice, but should be staffed more often. Beautiful library but need more travel books. The Captains Club host forgot to call us and never sent us info about special events, so we missed all of them. That needs to be much better organized. Would like to have booked a future cruise, but there never seemed to be anyone available, and when there finally was the promotion offered the first few days was over. A lot of folks complained about this and it was a real lost opportunity for the cruise line. Pool, gym and spa were all in the top 10%. The always seemed to be reducing the the buffet just as it got busy, causing long lines. We found it difficult to get a clean table and almost impossible to get a drink from anyone on the buffet level. Port staff was good, but the port terminals in South America were horrible, usually requiring long bus rides just to get from the ship to the terminal and back. Security staff were great. We loved being at Carnival. If you buy tix at right place, you can get decent seats for $19. Don’t pay $600 to get them from the ship. Unfortunately, Rio during Carnival is a difficult place. Everything is boarded up, including every ATM machine, due to roving wild crowds. Everything is closed and most tours are cancelled. We did find a reasonably priced tour to see Impanema, Copacabana, Christ the Redeemer statue and Sugarloaf Mountain. That and going to carnival added up to one wild day. But one day in Rio would have been enough. We never really felt unsafe, but it’s pretty wild vibe if you are over 30; even the locals don’t take their kids out. Unfortunately, the port at São Paulo is 2 hours each way from the city, too far to be practical for an excursion. But Santos port is a nice little city and trying hard to be fun for tourists. We really enjoyed the Coffee Museum, the Pele Museum and the trolley. Montevideo was fun and we did the free walking tour there. Buzios is the St. Bart’s of Brazil, but at 1/2 the price. Don’t pay for expensive ship excursions. Right at the tender port you can get a ship to take you to all 17 beaches with swim and snorkeling stops at three of them and a free drink for $15-20. Buenos Aires is one of the most beautiful cities I’ve seen. Almost as nice as Paris, but cleaner and literally 1/4 the price. Do any of the free walking tours, which can be found on the internet. Read Less
5 Helpful Votes
Sail Date: February 2019
One of our best cruises ever. We have been on 4 cruises with Celebrity, twice on Reflection and now twice on Eclipse. ANd this cruise was just amazing. The ship was perfect, the crew fantastic, great entertainment and from the top (Captain ... Read More
One of our best cruises ever. We have been on 4 cruises with Celebrity, twice on Reflection and now twice on Eclipse. ANd this cruise was just amazing. The ship was perfect, the crew fantastic, great entertainment and from the top (Captain Leo and CD Gioseppe) to our cabin attendant etc. was top top noch. Food was great in Luminae and BLU and spec. restaurants. To all the hardworking people in the Martini Bar, Luminae, Michaels Club, Guests relation, FUTURE cruises, Murano, Qsine (Le petit chef), pool area, pool bar, entertainment, orchestra Ocean View Cafe, El Bacio Security people, THANK you so much for your hard work. You are the reason that we will continue to book Celebrity cruises. And to see RIO during carnival was fantastic - you really cant imagine how big it is, until you are there and discover it yourself. Think we might be back one day. Read Less
9 Helpful Votes
Sail Date: December 2018
We recently completed our first cruise on Celebrity Eclipse in a Royal Suite on the South America Holiday cruise. This will be a long and detailed review for those who might be curious about how RCCL suite experience compare to Celebrity. ... Read More
We recently completed our first cruise on Celebrity Eclipse in a Royal Suite on the South America Holiday cruise. This will be a long and detailed review for those who might be curious about how RCCL suite experience compare to Celebrity. We are a couple with an elementary school aged child and have cruised on Disney, Princess and Royal Caribbean suites in the past. We had high expectations from the Celebrity suite experience based on online reviews. Our most recent cruise prior to Eclipse was in a Star class suite on RCCL Ovation of the Seas where we had fabulous service and loved our Genie. Our cruise journey started on the wrong foot with a very poor embarkation experience. We arrived at the Buenos Aires port around 4 pm and was greeted by port employee who checked in our luggage. Then she told us to go upstairs in the port building to the priority check in line for suite guests. However, when we went upstairs, we couldn’t see any line marked as the priority line and the employee in charge there told us we needed to go through the main line which was very long. Finally after waiting in the main line for what seemed like forever with, we bit the bullet and made an expensive international call to the Celebrity Shoreside concierge in Miami and was able to expedite our embarkation. After all this embarkation hassle, we were relieved to be finally on board but our relief was short lived. When we got to our room, we found that one of our hard shell suitcases was badly cracked during delivery. Our butler and the onboard concierge said the suitcase could be fixed on board but our suitcase came back with what appeared to be a superficial hot glue application which didn’t look sturdy. When we expressed concern that the suitcase fix was unlikely to hold together on the way back, our concierge offered to either give us $50 credit or send a new suitcase. We didn’t want to waste our port days shopping for a new suitcase so we asked for their replacement which turned out to be a fairly cheap, soft sided suitcase. On RCCL, we did not experience any of these embarkation issues. On the service front, the Luminae and other restaurant employees were wonderful but we were deeply disappointed with our butler. Though he did a decent job keeping the cabin tidy and clean, he was very poor at other aspects of his job. He didn’t bring us evening appetizers unless we asked for them and one time when we asked for tea sandwiches to be delivered he told us “ you can also get them at Michael’s yourself”. Another time when he was late delivering our room service breakfast on a port day where we had an early tour, he said he had too many room service orders and didn’t seem apologetic. In addition, we have requested a cake to be delivered to our room via shoreside concierge on New Year’s Eve which never showed up. Overall the butler service fell very short of the Genie service we received on Royal Caribbean. Another very disappointing aspect of our cruise was the poor communication from the captain about the Cape Horn itinerary. The main reason why we were on this cruise was to sail Straits of Magellan and Cape Horn. Though the Cape Horn navigation was nicely narrated, the Straits of Magellan cruising took place on January 1st, a day earlier than announced in the Celebrity dailies and cruise itinerary. We understand that itinerary changes can occur during a cruise but in this case there was no announcement by captain or his officers so we passed the Strait of Magellan without knowing where we were and without any narration of the historic sites we were sailing by. The navigation channel on the TV was also no help and didn’t have any updates. To add insult to injury, a similar itinerary changed happened without any communication for the Chilean Fjords portion of the cruise and we didn’t see the glaciers or the fjords as they were described in the Celebrity Dailies. On RCCL, there were digital screens everywhere that provided updates from the captain and showed the ship’s position in great detail so we always knew where we were. Celebrity Eclipse did live up to our expectations in a few areas. We really enjoyed the quality of food across all outlets and especially the quality of baked goods were exceptional. This is one area Celebrity definitely surpassed RCCL. Our kudos to to all the chefs on board! Theatre entertainment was great and appropriate for all ages. We also thought the photographers on board did an outstanding job. Will we sail Celebrity again ? Possibly, but it certainly won’t be at the top of our list. Read Less
2 Helpful Votes
Sail Date: December 2018
We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock ... Read More
We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock was a little different. We where told by Celebrity representative that he was instructed by Celebrity to keep our group on the bus for 1 hour so other people can embark on the ship. The only problem we where in aqua class and we where having a special lunch in the main dinning room which was over when we embark on the ship. Embarkation and disembarkation was horrible. During embarkation they was certain lines for priority check in. They decide to combine all lines together. What a joke. Next joke was the gang way entrance. The gang way was a 4 story scaffolding entrance. Very difficult for slightly or fully handicap people. Disembarkation was the same joke. This also occurred at some ports of call. What a disgrace. Next the Ship needs updating. Finally there is NO DRESS CODE after 6 PM in the main dining room. After 2 weeks of dining in the main restaurant people come into the restaurant with baseball caps, tee shirts, shorts. Celebrity has already dropped dress code no jeans. Celebrity Cruises have fallen a few notches from a Premium cruise line. Read Less
Sail Date: December 2018
I was excited to get to this cruisw. I was traveling with my father in laws and my wife and son. My father ib law got really sick and we had to leave on the 6 th day in ushuaia We spento most of the cruise ib the medical center ... Read More
I was excited to get to this cruisw. I was traveling with my father in laws and my wife and son. My father ib law got really sick and we had to leave on the 6 th day in ushuaia We spento most of the cruise ib the medical center Special thabks to dr victor and the staff down there. Their labor was crucial in my father in laws still alive. Anyway the rest of the experiance was not very good due to the circumstances. Special thanks to the kids club. They were amazing My son salomon had a very nice time and had a lot of freibds and ciuld spend mist if his time tehre while we were busy with the medical issue. We got to do some speciallity redtaurabts that were very good as usual but really the experiance got cut due to these external isues Fornsureni will try to nake this cruise again and try to enjoy it next time Read Less
1 Helpful Vote
Sail Date: October 2018
We chose this cruise because we have sailed with Celebrity and 3 other companies and Celebrity was the best. One company we had a suite, Celebrity we had level 6 and this time level 3 and enjoyed our cruise experience at a 10/10 . Here’s ... Read More
We chose this cruise because we have sailed with Celebrity and 3 other companies and Celebrity was the best. One company we had a suite, Celebrity we had level 6 and this time level 3 and enjoyed our cruise experience at a 10/10 . Here’s why. 1. Incredible helpful staff at all levels. Nothing too much to help with. 2. Super Captain Leo’s is the most incredible mix of professionalism, fun, humour and kindness making his presence obvious. His officers are the same. At Level 3 cruisers we were treated like a million dollar customers. 3. the Shiws, guest entertainers incredible. The Production cast (oct 29 2018. What an incredible cast of talent. 4. The Cruise Director Angentina you did well. He is a master of brilliance and energy. 5. Food omg at every level from Oceanview to the incredible service and cuisine st the speciality dining 6. Cabin. We stayed level 3. Wow it was better than what we have received on level 9 with some cruise companies. We were very happy. 7. Gym. What an incredible place. Great staff 8. Theatre. The only thing better were the Shiows. An incredible mix world star standArd performers. We have attended all levels of entertainment in land so feel equipped to appraise. 9. Rest rooms. Cleaned to perfection. 10. Go on a back behind the scenes tour. An incredible look at how much hard work goes on. And a good look that systems and cleanly is throughout. And a massive call out to the waiters and bar staff. You all were so professional and fun Congratulations to everyone on Eclipse 29/10/2018 Read Less
1 Helpful Vote
Sail Date: October 2018
We had back to back, 12 day cruises from Barcelona (October 5 and October 17) - first the western Med. and then the eastern Med. - for a total of 24 days. These were our 11th and 12th cruises since we started cruising in 2010. ... Read More
We had back to back, 12 day cruises from Barcelona (October 5 and October 17) - first the western Med. and then the eastern Med. - for a total of 24 days. These were our 11th and 12th cruises since we started cruising in 2010. We've had 5 total on Celebrity. We selected the cruises based on the ports and that we had sailed the Eclipse for 14 days in the Caribbean earlier in the year with good experience. Embarkation and disembarkation were very quick and smooth - even better than we have experienced in Miami, which is good. We were in Aqua class for both cruises - SR 1625 for the first cruise (a good cabin) except for the sewage problem several cabins down the hall from us (wet hallway floor and awful smell for a few days). We also noted a sewage smell on the third floor at times. We had SR's 1517 and 1537 the second cruise. Both were less than satisfactory. SR 1517 suffered from an extremely loud band playing in the Sky Lounge two floors above every night - unsure how the noise transmits through two floors but we could hear all the instruments and voices until midnight. We asked Guest Relations several times if the volume could be lowered slightly - but the answer was no !? Not sure why Celebrity takes this position; we spoke with others in the Aqua class dining room (Blu) during the first cruise and they indicated the same problem and were finally moved. My suggestion - do not book a room on the port side on deck 11 in front of the forward elevators. We were finally moved to SR 1537 - much quieter location but the AC would emit a high pitched "squealing noise" during the night. Maintenance tried to fix it over a couple days but we finally had them shut it off for the last 5 days of our cruise (fortunately it was cool enough outside to keep the cabin bearable). The cabin stewards did a fine job on both cruises, although some new linens would be useful (towels and wash clothes have lived a full life!) as well as some new mattresses. Blu, the restaurant for Aqua class continues be a highlight for us (breakfast and dinner are offered). The food is good, service is good and we meet a lot of nice people. Much better than the chaos and rudeness of the general passengers that we experience in the Ocean View cafe at lunch (similar to what we experienced on Carnival when we first started cruising). Entertainment was generally good and we like the production shows on ships in general. We enjoyed the Topper, Amade and Euphoria productions although the band instruments and singing in the main theater would improve with a little less volume - the voices tend to be "screechy" and distorted when reaching for higher notes. I spoke to the A/V technician at the end of one show and explained that it was too loud - he responded "yes, I know"....? Some of our fellow passengers in the Aqua dining room indicated that they stopped attending the shows because of this. Celebrity excursions continue to be of limited value - unless needing to travel a longer distance from the port and there is a concern of returning to the ship on time (Pisa/ Florence and Rome, for example). Compared to reputable onsite tour companies, Celebrity charges at least twice as much for their tours and, most frustratingly, the tour guides inevitably detour to their favorite souvenir shops where they seem to have a vested interest in the business. Several of us expressed our concerns of this to the Shore Excursion desk personnel and we received no response. An example was a 7.5 hour excursion to tour Sorrento and Pompeii. We had 60 minutes in Sorrento and 80 minutes in Pompeii. The rest was spent in gift shops and coffee shops (no provision for lunch other than cheese tasting at a farm which just happened to sell cheese and liquor in the gift shop). The excursions experience tended to be a "hot topic" at the pool some afternoons. The more experienced cruisers indicated that Celebrity understands full well what is happening on the excursions. Lastly, on hygiene. The men's restroom outside the Ocean View Cafe was out of hand soap for the first three days of our first cruise. While there was always an attendant in that restroom on our Spring Caribbean cruise - ensuring that everything was in order (soap, hand towels, mopped floors) - I seldom saw anyone on our first cruise. The silverware and coffee cups in the Ocean View Cafe are often dirty with food particles on the forks/ knives. We usually would pick up 3 or 4 sets of silverware before finding a clean set. We mentioned this to one of the managers several different days and received a quick and insincere thanks. This was never the case in Blu or any of the other 3 specialty restaurants we tried - all was very clean and polished. We dined in 3 specialty restaurants during our 24 days: Murano, Le Petit Chef/Qsine and Tuscan Grille. All were delightful with very good food and great service. A missed opportunity would have been to have guest lecturer(s) speak on the ancient cultures and/ or architecture to which we were exposed on either of our two cruises. Some form of enrichment would have been wonderful. There was a 3 or 4 part lecture across several days on the history and demise of Broadway - perhaps this should have been saved for a New England Fall Leaf cruise. In summary, we're taking a break from Celebrity - we may try the new Holland ship or one of the slightly more upscale lines (Oceania or Viking) in the spring. The Eclipse and and overall attention to guest satisfaction has slipped. Read Less
1 Helpful Vote
Sail Date: July 2018
This cruise on the Celebrity Eclipse was booked for two couples and their adult daughters. This was our third European cruise and well into double digit cruises if we include Caribbean/other cruises. We had two adjoining balcony rooms on ... Read More
This cruise on the Celebrity Eclipse was booked for two couples and their adult daughters. This was our third European cruise and well into double digit cruises if we include Caribbean/other cruises. We had two adjoining balcony rooms on the 8th deck (1C), with daughters sharing an inside cabin across the corridor. This cruise was our first on Celebrity and was chosen mainly for the itinerary. Part of our group had been to some of the destinations before. The ship size was a plus for us as well as we have been on larger cruise ships that always seemed crowded. Our on-board ship experience, as a whole, was mostly good; though in the end we were not impressed enough that we would go out of our way to choose Celebrity or the Eclipse for another cruise. Embarkation/debarkation in Amsterdam was probably some of the smoothest & simplest that we have ever been through. It was our first time through Amsterdam, so maybe the local efficiency is what made things work so well. We were given a ‘check in time’ which may have organized the lines better; there was a fairly quick line, and no sitting around. For debarkation we had a Celebrity shore excursion booked which simplified things. Muster drill was a bit silly; meet in lounge and wait around until a rather corny video comes on to watch; which might have been better if the sound was synced to the video! The cabins were probably the best we have had compared to any of our previous cruises. While there were some signs of wear (curtains/linens/robes), the cabins seemed very well organized, bathrooms seemed spacious compared to some others that we have been in and they were well serviced by our cabin steward Gideon (thank you!). The deck chairs were comfortable, though it seems Celebrity could spend a little extra and put the matching leg rests in these cabins as there appeared to be enough room. Generally, the ship seemed to be in pretty good condition to our eyes; and it appeared to be scrupulously cleaned; food service areas had plenty of Purell dispensers; often with crew to apply as you walked in. It was also abundantly clear to use new service items every time you went for a re-fill or more helpings of food. Of course, one of the main activities, while on board, is eating. We mainly ate in the main dining room for dinners and the 14th floor café for breakfasts & lunches. Our dining room experience was fine with great service from our waiters/sommelier (Agostinho/Oleksandra/Rhoel – Thank You). The meals were good; it is difficult to be too critical as the feeding of so many people at one time is a major undertaking. Where we thought the food lacked could be characterized by seeing the menu and thinking ‘what shall I settle for’ instead of ‘how can I choose just one of these’; It tasted good, with a couple great items (shrimp linguine, gnocchi, and lobster, of course) but all seemed the same, day after day, as the cruise went on. The café was good, with a lot of different options; lines at the hamburger/hot dog grill were slow at times (compared to previous cruise line experiences) and people waiting for special orders (omelet’s) sometimes made getting a quick something more challenging than it should be; maybe the layout could have been better. As for drinks and beverages ‘up-selling’ seems to be a BIG thing for Celebrity which was a disappointment. As with most cruise lines, the cost of beverages is way over the norm of what seems reasonable ‘on land’. A can of soda was over $3.00, and a glass of wine or higher end beer was over $10.00 by the time tips are added on. The bartenders were often ‘up-selling’ their beverage packages for beer/wine/spirits; doing the math on these plans, I would have had to work at drinking to make them worthwhile; I’m sure some find benefits there, but not to our experience. Another ‘up-selling’ experience seemed to be with their ‘special’ dining/aesthetic opportunities. At times toward the last half of the cruise, attendants were at the café entrances drilling up interest in those special restaurants (for an added charge, of course); as well as for massages or teeth whitening. It was tiring to see and a little sad to watch. Maybe this is worth it to some, we didn’t try any of these other than the sushi restaurant for lunch one day; the sushi was good, but it was an experience we have had for free on other cruise lines. As for ship entertainment, our group didn’t attend a large portion of shows; and didn’t stay for all of the shows that were attended. I think it would be worth it to say while it wasn’t horrible, it wasn’t good enough to miss a few hours’ sleep for. The day to day pool music and other activities were okay; while on the ship during the day (sea days), we usually tried to find a quiet place to relax which wasn’t too difficult to find. Other ship related notes: the crew/staff always seemed polite, professional and helpful; though sometimes not as engaging as with other cruises we have been on. This cruise’s clientele seemed to be rather leisurely in moving about (more so than other cruises of similar destinations); especially as it seemed to affect loading/unloading elevators (‘can you step back and let more people in?’), which were already slow; pack your patience. This same trait seemed to evidence itself when people meandered across the “jogging track’ making it difficult for people actually jogging (one side or the other, eh?). ‘Chair Hogs’ didn’t seem a problem on the Eclipse; several times I saw staff going through and clearing lounge chairs with just towels laying on them; good work! As for shopping, seems like there was a plethora of shops to buy some overpriced (?) accessories or lounge wear, but if you wanted to find a Snickers bar, you had to do some searching. Down at one of the fancy shops there is a spot about the size of two book cases that has candy/aspirin/Pringles/etc. Seems like they could avail them more space; especially when getting over $3.00 for a bag of M&M’s! We had on-board Wi-Fi as part of our cruise ‘promotion’ or option; it was spotty and slow more often than one would like. Trying to get some work done on sea days or connect with home was frustrating; like the old dial up days sometimes. Granted, some go on cruises to avoid this; but some must stay in touch to continue to afford cruises! The ship has a lawn area with real grass which is rather novel; a good place to wander without shoes. We weren’t real sure how it was used; seemed mostly vacant, but it was a pleasant space. Near this area is a glass blowing ‘studio’ that gives demonstrations that seemed to be well attended. We didn’t make any of those, but it was a pretty interesting diversion. Down on the lower passenger deck, there was a lounge that indicated ‘members only’ for special guests or classes of cabins, I guess. Our group, of course, didn’t qualify for that; it seemed a little ‘off-putting’ having all these groups (suite class, captains club, Elite, etc.). I know a lot of cruises have these, it just seemed like this was more ‘in your face’ than our other cruise experiences. This also appeared on some of the re-boarding of the ship with special gangways for those special people! We made a trip to the fitness area that appeared well equipped and clean. If you wanted to get into a spinning session or yoga, you might need to get signed up early as the sign up sheets filled up quickly. No one in our group availed themselves to the spa area outside the fitness space, though there always seemed to be capacity available. Some very general port comments; not full port reviews: Amsterdam We spent about a day and a half in Amsterdam before our cruise. A wonderful city with great people, architecture and drink. Two highlights, Anne Frank house and a canal tour through Those Dam Boat Guys and our guide Dominique (thank you); a wonderful day. Zeebrugge Part of our group took a trip to Bruges for wandering/eating/shopping and part took a ship tour to Ypres. Cab fare is €55 for 8 each way. Be sure to arrange pick-up when you want to go back because it gets hectic and you don’t want to miss the ship. The Ypres ship tour was good though suffered from some lack of direction at times (restroom breaks, order of stops, etc.). All in all, very moving on the history of the Ypres Salient in WWI and an interesting museum stop. Good beer as well! Cork In Cork we had arranged a private tour through Butler Tours; Kevin our guide took us to Blarney Castle, Charles Fort, and some nice lunch/shopping/beer stop in Kinsale. While we beat most of the big tours to Blarney, it was still an hours long que to get to the Blarney Stone on top; further, they don’t even wipe it off after everyone kisses it; we just took a picture and walked by. Dunmore East In Dunmore East we had arranged a private tour through; our guide Mia from Brewery Hops took us to Cahir Castle, the Rock of Cashel, and a stop at the Waterford Crystal factory, as well as a great lunch stop and drive through the country. Dublin In Dublin, we arranged a tour through Tour Dublin and had a wonderful day with Alan, our guide. We included stops first at Kilmainham Gael which had some poignant Irish history woven through this former prisons walls; well worth it (make advance reservations); a drive past the Guinness Brewery and lunch stop that included some Guinness and some traditional Irish food; wonderful. We also made it through Phoenix Park, and a walk through Trinity College and shopping on Grafton Street. A great day! Liverpool For Liverpool, we arranged a tour 50/50 tour of part history/part Beatles through FabFour Taxi Tours with our tour guide Phil. This wasn’t a full day tour, but we managed to get a taste of Beatles history (Ringo’s home, Penny Lane) and some history that included elements of US history during the US Civil War era in Liverpool that was new to most of us. We also were able to get by Goodison Park and Anfield (for the soccer lovers) and some great history of the Liverpool Cathedral (which is amazing to go through). Edinburgh A two day stop in Edinburgh; on day one, one of our party went on a ship excursion for the cruise signature event to The Open at Carnoustie. As Carnoustie is a ways away, making connections in proper time seemed to indicate the ship tour might be best. This trip was for the Saturday (day 3) round. Three buses made the trip from our tender port in fairly good time with some narration along the way; when arriving in Carnoustie we had about a half hour drive around town to find the coach parking/drop off zone; whereupon the ‘two or three hundred yard walk’ to the course became about a mile. We were told the buses would leave a half hour after the final putt of the day; it had to be over an hour as bus 2 was missing two people. Not sure what happened, but it sure seemed like it could have been handled better. Too long a wait, too little information, and poor A/C on the bus; plus waiting outside for tenders once back at the pier. While the golf was enjoyable, the transportation was a disappointment. Day two was a Scottish Highland tour with Duncan McNabb; we were able to see the bridges at the Firth of Forth, hairy coo’s, Loch Lomond, a great sheep dog herding exhibition, Stirling Castle, the William Wallace monument, and the Battle of Bannockburn site; a very fun & informative day that also include a great pub stop for food and beer. Dover By Dover, we were pretty tired and didn’t have a formal tour arranged. We decided to get a cab and take a trip up to Dover Castle, which was well worth it; cab fare was about 2 GBP per person up, and less than that back. This sprawling complex has many points of interest that encompass its origin to the tunnels used as a WWII hospital and war planning facility. Plan on plenty of walking, some of which is hill climbing. Again, well worth a visit. Amsterdam Finally, at debarkation in Amsterdam, we arranged through Celebrity for a bus tour to Zaanse Schans and connection to the airport. While Zaanse Schans seems a bit ‘touristy’ it was interesting to see clog manufacturing, some great scenery & wind mills, and some of the best cheese we have ever tried; also plenty of souvenir opportunities. In sum, it was a great itinerary that gave a taste of a lot of different places that would be worth seeing on their own. We arranged most of our tours on our own and have found that to be the best experience. We would recommend any of the private tour operators our guides mentioned above. They were all well informed, hospitable to our desires, and passionate about their individual countries and region. As for Celebrity Cruises, we thought for the most part, they were good; we primarily choose our cruises by itinerary, not cruise line and nothing on this cruise pushed Celebrity to the top of our cruise line choices. By the same token, we wouldn’t avoid Celebrity for the right cruise. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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