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1 Helpful Vote
Sail Date: August 2018
Our previous six cruises were all in the Caribbean and was getting a little old. We chose this cruise for the itinerary. We were very pleased with the cities we visited. The shore excursions were OK but not what we thought, as ... Read More
Our previous six cruises were all in the Caribbean and was getting a little old. We chose this cruise for the itinerary. We were very pleased with the cities we visited. The shore excursions were OK but not what we thought, as described by the cruise line. On shore, we were rushed constantly by guides with limited English speaking skills. There was a lot more walking than was described on line. In one case, the bus dropped us on a different pier, about 1/3 mile from where we were docked. On the Eclipse, the crew was excellent. Everyone was nice and helpful and greeted you cheerfully. The food was excellent with enough variety to get through the 12 days. The cabin attendant was excellent and went out of her way to be helpful. Our wait staff, at the restaurant was very good. Upon boarding, we were supposed to received a schedule and invitations to extra events, that were added to our cruise package. It took several days working with Guest Relations to get it right, and we missed some tastings and tour, as a result. This is about the only negative aspect of our cruise. Read Less
2 Helpful Votes
Sail Date: June 2018
All the cruises i did with Celibrity are exellent. Friendly service *****. In one word "TOP" experiance. I recommand Celebrity to everybody. Entertainment : Some shows i already saw in other ships, but it's nice to see ... Read More
All the cruises i did with Celibrity are exellent. Friendly service *****. In one word "TOP" experiance. I recommand Celebrity to everybody. Entertainment : Some shows i already saw in other ships, but it's nice to see them again. Cabine : clean and great service 10/10 (Dominic). Dining room : proffessional and friendly service(Table 219) from Paul, Arnel and Gally. 10/10 Entertainment and activity's : I saw some shows on another schip, but it's nice to see then again. Service : Allways top service and friendly. Ports : the embarcation in Amsterdam can better, here they put us in groups and wait more then 30 minuts, other people who arrived walking directly to the reception desk, is that normal when i am Elite member. The disembarcation was fast and good organised. Internet : i find it to expensif, when you go 5 minutes online they decount 1 hour. Shore excursions : Well organised, with a proffessional guide in all the ports. Great cruise. Read Less
15 Helpful Votes
Sail Date: June 2018
A Baltic cruise was on our bucket list. The price was right this year, and we chose Celebrity, our favorite cruiseline, to take us there on a 12- night itinerary from Amsterdam. The weather started out cool and drizzly, but after four ... Read More
A Baltic cruise was on our bucket list. The price was right this year, and we chose Celebrity, our favorite cruiseline, to take us there on a 12- night itinerary from Amsterdam. The weather started out cool and drizzly, but after four days we had long glorious sunny and warm days. We are a mid-60’s couple from Toronto, and sailed on the S-class ships several times, so we knew what to expect. However, we did encounter a few unpleasant surprises with our cabin. We flew to Amsterdam and stayed one night pre-cruise at the Holiday Inn Express Sloterdjik. Using the rail it’s 2 stops from the airport, and 1 stop to the cruise port. A long Elite embarkation line was moving well and we were enjoying lunch shortly afterwards in the Oceanview Café with drinks from our Classic beverage package. The ship is very clean and being constantly maintained. The crew is friendly and the officers mingle with guests. While there were very few young kids on board, a large group of recent school graduates from Mexico was poorly supervised, creating loud noise issues well into the early hours of the morning. Maybe they would be better served on the other cruiseline staring with a “C”. Meals: Generally met our high expectations. We had Select Dining at 6:45pm at a table for 6 (with our friends). Waiter Endrich and assistant Alit did an excellent job every night. Our dishes were nicely prepared and arrived at the proper temperature. Our Classic package wine selections were very good and glasses were regularly topped up. The Oceanview Café was somewhat crowded at times, but the food stations are spread out and lines moved quickly at the pasta, stir-fry and egg stations (at breakfast). There were different cuisine themes relating to the different ports we visited. The ice cream stand offered good variety of flavors, soft-serve, and toppings. We dined in Qzine (group of 6) when a special deal was offered. It was the last sailing for Qzine, as they were changing it to the new “le petit chef”. Our Elite level light breakfasts at Tuscan Grill included cheeses, cold meats and fruit along with fresh juices and specialty coffees. There were few Elite guests with plenty of servers available. The “cocktail hour” now allows three free drinks from the Elite menu at most bars, but cold and hot hors d'oeuvre were served only at the Sky lounge. We enjoyed trying many cocktails on the Classic beverage package, guided by the lovely server Madeleina. The Café Al Baccio was a nice meeting place for coffee and pastries, although at times too loud with music from the atrium. The Aspen coffee with a delicious cake were the perfect nightcap. Entertainment and activities: Generally good cooking demonstrations (fish, steak), enrichment (about dogs), movies and trivia. The headline soloists were average except for the talented vocalist Jane Curry and Russian Folklore show in St. Petersburg. The big production shows Topper, Rock City and Euphoria were very good, but Amade was too weird and artsy for our taste. Ports: The itinerary kept us busy discovering six new cities and cultures with self-organized walking tours. Disembarkation was very well organized. We cleared our cabin by 8, waited in Tuscan Grill for 40 minutes and then got off the ship, found our luggage and breezed through with no immigration check needed. We shared a minivan taxi to the airport. It was convenient, but rather expensive compared to the rail option. Would we do another cruise with Celebrity ? – Yes. In fact we’re already booked for November Read Less
6 Helpful Votes
Sail Date: August 2017
A family party cruise with varied cruise experience. I had never cruised before, and had no choice of the destination or ship. That said I thought the ship was stunning, every area was tastefully decorated even down to fresh orchids in the ... Read More
A family party cruise with varied cruise experience. I had never cruised before, and had no choice of the destination or ship. That said I thought the ship was stunning, every area was tastefully decorated even down to fresh orchids in the WC. The cabin I had was on deck 7 forward and was an inside cabin. Plenty of room, the shower/bathroom was very well equipped and modern looking. We tried most of the dining areas from the buffet, sushi on 5, Quine, and Tuscan, but found that the moonlight sonata main restaurant was all we really needed. The staff were attentive and nothing was too much trouble. They encouraged you to try new foods but if it wasn't to your liking then they would bring you something else. I was even braver enough to try escargot, and to my surprise I like them. The evening shows were amazing, the regular groups of singers and dancers put in so much into their performances and showed how talented they were. Then there were specialist acts like Toni Warne, what a voice, and Ukebox a ukulele band who were amazing and very entertaining. The destinations were beautiful and the tour guides gave such personal and informative commentaries. From Fredericia and the Hans Christian Anderson players singing to us as we docked, Segway in Copenhagen, Abba in Stockholm, as panoramic tour of Tallinn, to the wonders of St Petersburg, (the hermitage, the ballet, Catherine's Palace Pushkin and then the three catherdrals) finally the Molli train in Warnemunde and fireworks as we left. Need another holiday to get over the excitement. Read Less
Sail Date: August 2017
I've sailed with Celebrity several times and have always been pleased with the Solstice class of ships. This trip did not disappoint. The seas were smooth for the entire trip, adding to the comfort of the trip. While there were ... Read More
I've sailed with Celebrity several times and have always been pleased with the Solstice class of ships. This trip did not disappoint. The seas were smooth for the entire trip, adding to the comfort of the trip. While there were rainy days, everything onboard was excellent. The cabin was in good shape and the attendant was courteous and thorough. It was clear that the level of staff is reduced and he had a very full load but he did everything graciously and with a smile. This cruise had many more children than the usual Celebrity sailing and he had to deal with kids and strollers, without any problems. The dining rooms were all nice. We had a couple of specialty meals and many in the main dining room. While the buffet is convenient, the dining room provides more of the service and luxury the line wants to convey. Tuscan Grille is delicious and the service was impeccable. QSine is fun and very unique. Sushi on 5 is delicious and more authentic than the normal sushi restaurant. Enjoyed many different venues of entertainment and many activities. But the James Taylor evening in the theatre was the best. Intimate and wonderful music. The musicians shared some history of the music or their memories associated with it. They harmonized and played beautifully. A bit impromptu scheduling but a delightful evening. The ports were all the expected bucket list trips. Estonia was an absolutely wonderful experience. Love Tallinn. St. Petersburg was a whirlwind two days but there was so much to see! We took a private tour to focus on everything we wanted to do. Well worth the money! Berlin was fascinating, but it really is too far from Warnemunde to get a good tour. Arranged a private tour for Berlin also and it was a day of driving. Otherwise, we didn't take any excursions, preferring to explore on our own. Spent time in the gym every day. The facilities are sized well for the activity and they are very well maintained. I travel as a singe and find the fare plans are punitive. After all, I don't eat twice as much, take up twice as much space in theatres or dining rooms, or drink twice as much. It also seems that if I have to pay twice the individual fare, I should receive twice the perks. I will continue to cruise because I have dear friends to travel with me. I won't ever feel like the value is there. While on board, reserved for back to back cruises next year. LOL Gotta get back on that diet! Read Less
3 Helpful Votes
Sail Date: August 2017
I've always been restless on beach villa holidays and want to experience multiple locations, but don't like the stress of packing and unpacking lots of times; my wife also hates flying and so wanted a UK departure. I also wanted ... Read More
I've always been restless on beach villa holidays and want to experience multiple locations, but don't like the stress of packing and unpacking lots of times; my wife also hates flying and so wanted a UK departure. I also wanted to see the Baltic, particularly St Petersburg but also Scandinavia. So when we were planning this year's summer holiday with our 13 year old son, this Baltic cruise caught my eye. Never having been causing before, I had to overcome my initial prejudices and fear of being stuck on a long boat trip with thousands of others. And this cruise certainly dispelled those. The booking and reservation process was pretty seamless. We went though a travel agent rather than spend days researching for ourselves online, and this saved a lot of time. My one criticism is that, once we'd booked and were choosing our excursions and checking in, the My Celebrity website is difficult and locks you out for 20 minutes if you open more than one window. Also on the IT front a functioning smartphone app would have been really handy to keep track of activities (like nearly every conference does). (It would need to be offline because few would want to pay the > $300 for on-board WiFi!) When we got aboard our luggage magically appeared having been collected at the terminal. Our cabin had high specification - all glass and stainless steel was gleaming - and adequate storage. Never having had a stateroom before we were pleasantly surprised. All staterooms on the Eclipse have a balcony! Our steward Charles was excellent and attentive. We used the first 'at sea' day to explore the ship. To us this was a floating 5-star hotel, big enough that it took us the whole 2 weeks to get to know our way around it. The 'wow-factor' is certainly provided by that central atrium mid-ships with its suspended tree and glass elevators, and by the decks and grass lawns. We were blessed with a lot of sunny summer weather and the poolside was busy but beautifully maintained. Few adults used the outdoor pools (apart from the hot tubs). We didn't get to experience the solarium and its enclosed pool because our son wasn't allowed in (he would have been good as gold aged 13!). He did however get to experience the gym equipment (just old enough) under supervision which we used on all of the sea days. The main dining area (the Moonlight Sonata) is spectacular in appearance and the largest restaurant we had ever been in by far. The quality of the food there was another of the unexpected surprises that 'made' the holiday: three course, excellent variety from day to day (but with classic staples every day - including the best creme brûlée I've ver had), and off-menu flexibility. Every meal, save one, was excellent. Glad to say that portion sizes were European rather than American. Two waiters and a sommelier were allocated to us thought (Jonathan, Rodruigo and Oliver at table 124, take a bow!) and I must say the standard of service they gave was flawless throughout. The cruise director and hospitality director made daily rounds. We were allocated the the early (6.15pm) dining and initially thought of changing but found it suited much better than 8.45pm would have. Celebrity teamed us up with another family with a boy of similar age in a table of 6. This worked out very well and we had excellent conversation and lots in common over the course of the 1 nights (I know that this part is a lottery but it worked for us). Our sons would go off and play table tennis and football together after dinner. The entertainments were not the highlight of the cruise. It was perhaps fortunate that they only lasted 45 minutes per night. The singing for some of the earlier shows was a little 'cruise-ship" so we ended up missing quite a few but came back for the last night which did redeem things a lot - fantastic acrobats. The other highlight was the 'silent disco' (handout been to one before but it was a great way to bring people together). Eddie, entertainment director, was ubiquitous throughout the ship and won us over with his relentless good humour and enthusiasm. Captain Leo was highly visible. He gave witty morning briefings and information about our position and upcoming destinations. I also attended his talk on navigation, safety and engineering of the ship which was both highly informative and entertaining - a very smart man who gave us an insight of how big a deal keeping this operation going is. They say that to travel hopefully is better than to arrive, but of course for us the destinations were the highlight. St Petersburg was the apex of the cruise and we were sorry we had only 2 days there (we found out later that the July cruise offers 3 days there). Our Celebrity excursion (the two Irinas) was highly informative of the Hermitage, St Peterhof and Pushkin, as well as in Russian history and in letting us know how life has changed since the downfall of the Soviet Union. We had booked a Celebrity excursion for this alone, since our travel agent had advised this in order to avoid the need for getting a visa, but we found out later this was incorrect: any trip organised through a recognised tour company will get a visa waiver. We might therefore have paid over the odds but as it turned out we had no regrets apart from the abysmal lunches in the restaurants they brought us to, Would we cruise again? Certainly and we are thinking (funds permitting) of bringing our 21-year old twins also next year. Would we do the same 13-night length of cruise? We might look for a 10-night one with fewer days at sea (the one part of the cruise that seemed to drag was the last 2 days at sea). Still - by far it was the best holiday of our lives so far! Read Less
1 Helpful Vote
Sail Date: August 2017
The main reason we booked our first ever cruise was because of the Baltic itinerary and X Guarantee Balcony price at our local travel agent rather than the more pricey 'select your cabin' option. Embarkation - was very quick ... Read More
The main reason we booked our first ever cruise was because of the Baltic itinerary and X Guarantee Balcony price at our local travel agent rather than the more pricey 'select your cabin' option. Embarkation - was very quick and efficient and took around 15 minutes, much easier than at airports! Ship - was very clean and easy to navigate as areas were clearly signposted plus frequent maps showing your position on the ship. Dining - Moonlight Sonata - only visited once on the first evening and was extremly disappointed. Two meals from the 'classics' were selected which are very similar each day and it states three 'sides' e.g. yorkshire pudding, cauliflower cheese and seasonal veg, which we assumed would be served with the meal but they were not (we later gathered you had to specify which side you wanted). We were not asked whether we wanted the sides when ordering. The 'Irish Stew' option was very disappointing, made of lamb which was more like scraggy mutton, full of veins! The other main ingredient of the stew was celery! It also had a couple of pieces of potato and one or two carrots! The recipe needs to be improved greatly as it did not meet my expectations. The creme brulee was very nice though and a large portion. Oceanview Cafe - buffet included plenty of choice of different cuisines and the quality of food was very good. On the first day we were asked three times if we wanted any drinks from the bar and declined three times, but then asked once only each mealtime once we learned to place the drinks card flat on the table. We were happy enough with the water, lemonade and juice options at the self service stations. Entertainment and Activities - The Welsh Cruise Director, Eddy Jenkins was excellent. We particularly enjoyed his two presentations '10 Things You Didn't Know About Wales' and '10 Things You Didn't Know About Ship Life'. The Hot Glass Show (Lauren, Annie and Logan) was excellent, entertaining and funny - we went to nearly all of their shows! Theatre Shows - Taste of Broadway, Pete Matthews (comedy juggler), Stars of St Petersburg, Andrew Scott (stand-up comedian) were all good but not amazing. Also enjoyed the tribute to James Taylor. Enrichment - Mike Curtis was very boring but Michelle Monroe was much more entertaining. Service - All staff were friendly and approachable. In particular, Sanjit (stateroom attendant) and Diana (Guest Relations) provided excellent customer service. The free Room Service (ordered via the TV) was very good, although a limited menu, the Chicken Skewers, Turkey BLT and Roast Chicken Sandwich were piping hot and delicious. Ports and Shore Excurisions - We used Cruising Excursions to book rather than Celebrity which we feel was a good choice in terms of value for money and the fact that local guides were used rather than Celebrity staff. Fredericia As this was the first time that the Celebrity Eclipse visited Fredericia the locals put on a show based on Hans Christian Anderson to welcome us as we docked which was a very nice touch. There was not much to do apart from shopping. Copenhagen Personally this was my favourite port of call and the Cruising Excursions tour guide was very knowledgable. We would visit here again. Lots of shops at the quayside on your return to the ship which the guide kindly pointed out to us. Stockholm Lots packed into the Cruising Excursions tour and the Vasa Museum was very, very busy. The tour guide showed us around to make sure we didn't miss any key information. We were told that a few of the museums were closed due to refurbishment. An option to visit the Abba and Swedish life Museums would have been good but, unfortunately, time did not allow this. St Petersburg The 8 hour tour on day one was good and crammed a lot in, including the Hermitage but if we did this again we would try to visit the Russian Museum to find out more about works from the country we were visiting rather than European artists. 'Nevsky Prospekt with Shopping' was the only excursion we booked through Celebrity and at $30 per person we did not feel this was good value for money as it was essentially only two hours on your own to do some shopping by the time the coach arrived at the destination due to traffic. Had we known when we booked that there was an oportunity to shop on the first day as well as having Duty free and other shops at the port in St Petersburg we would not have booked this excursion as the souvenir shops everywhere had similar items. Warnemunde Many typical nice little seaside shops. It seemed that many of the crew from cruise ships were stocking up on chocolate and crisps from the local mini supermarket. We tried the Strawberry beer at the store next to the port which was lovely. At all ports, chilled cups of water were provided by Celebrity when we got back on the ship which was a nice touch. Additional costs - our travel agent made sure we opted-out from paying gratuities as we read that this was optional and we would prefer to tip the actual staff who provided us personally with good service. However, when we checked our account on the TV on the second day we noticed that a fee of $13.50 per person per day was automatically added. When we enquired to Guest Relations it was explained that what we had opted-out of was the pre-paid gratuities and if we wanted to opt-out from paying gratuities automatically we should have been told to contact Celebrity directly in writing. Guest Relations promptly amended our account to refund the gratuities and opt-out for the remainder of our cruise. Celebrity continuously try to up-sell during the cruise e.g. speciality dining, drinks packages, photo packages, wi-fi, etc. There was a 'special offer' of half price wi-fi for the rest of the cruise when we were halfway through the cruise but the price was $209 which in our opinion was still very expensive but when you consider that one hour of wi-fi was $25 it arguably wasn't that bad. Disembarkation - the ship docked at Southampton at 6am and we requested to disembark at 9am. We were allocated 8:50am which was fine. Breakfast was provided from 6.30. Overall, it was a very good first cruise experience and we would book again with Celebrity Cruises but as it wasn't a 5* experience we would only consider booking if there was another similar special offer e.g. X Guarantee Balcony as the £500 per person extra for selecting your cabin and classic drinks package would not represent value for money for us. Read Less
1 Helpful Vote
Sail Date: August 2017
We chose this cruise because we wanted to visit these Baltic ports and we had been with Celebrity before. All of the ports lived up to our expectations except for Fredericia which was okay to stretch your legs but had no real interest to ... Read More
We chose this cruise because we wanted to visit these Baltic ports and we had been with Celebrity before. All of the ports lived up to our expectations except for Fredericia which was okay to stretch your legs but had no real interest to us. The ports of Fredericia, Copenhagen, Tallin and Warnemunde can be comfortably explored on foot (we're both over 65 and had no trouble). We opted for an SPB tour of Stockholm mainly because we had found out that there were 5 other cruise liners in port and we were concerned that local transport would be overloaded. We subsequently heard from others on our ship that they encountered difficulties especially with the Hop on Hop off buses . As for St Petersburg the best way to see the sights is by an organised tour. We again chose SPB who were excellent and much cheaper than Celebrity. We encountered no problems or delays with Russian immigration/customs. All staff were friendly ,welcoming and attentive without being overbearing. Our balcony stateroom was clean well appointed and well looked after by our steward Arvind. We ate in the Main Dining room for breakfast and diner and found the food very tasty, a range ofgood choice of menu items. Food well presented and service excellent. The range and quality of food was good in the Ocean View Buffet restaurant but at lunchtime we found there was insufficient seating and it was irksome trying to find somewhere to sit. There were plenty of organised activities, shows etc to keep you occupied if you so desired. We had thoroughly enjoyable experience throughout the cruise and woul recommend the ship. Read Less
2 Helpful Votes
Sail Date: August 2017
After going on many cruises we decided to try this cruise as we have never been to any of the stops. We have been on the sister ships of The Eclipse and feel very comfortable on them. The stops were amazing especially St Petersberg.We ... Read More
After going on many cruises we decided to try this cruise as we have never been to any of the stops. We have been on the sister ships of The Eclipse and feel very comfortable on them. The stops were amazing especially St Petersberg.We did a tour with Alla tours which took us from a ride on the underground to the palaces.I would throughly reccomend them. The ship was very clean and the staff were all polite and friendly. We had never left for a cruise going out of southampton before and it so easy.I think flying for cruises makes it all much harder.You arrive in your car at the port a guy takes your luggage.We used a company called Parking4cruises which was a two minute drive away ,they take pictures of your car and all you do is walk a few minutes to get on the ship. The entertainment was terrific.We enjoyed all but one of the shows. The food was good and if you wanted something slighly different they would accomadate you. We feel they should of given free transport from places which they docked that were out of the way.They charged $28 a person each time which added up. to take us into town. This was one of my favorite cruises. Read Less
6 Helpful Votes
Sail Date: August 2017
We chose this ship because of I wanted to go to St. Petersburg, Russia; and we have been really pleased with Celebrity in the past. For some unknown reason, we experienced a good bit of vibration in our midship cabin and also on the ... Read More
We chose this ship because of I wanted to go to St. Petersburg, Russia; and we have been really pleased with Celebrity in the past. For some unknown reason, we experienced a good bit of vibration in our midship cabin and also on the Oceanview (14th) dining floor. After Day 10 of 13, the problem was resolved, and there was no issue after that. Food good in the main dining room, okay on Oceanview. We did not try out the specialty restaurants. Shows were good with only one aimed at British humor. Being Americans, we didn't understand the jokes. Our cabin and steward were very nice. We had a drinks package that, if you drink, is really nice. You don't have to sign for anything, just show your seapass. We did not do any Celebrity excursions, but booked a GuideGuru 2-day tour in St. Petersburg. It was delightful with 8 people one day and 4 the next. Eight is their max. Good, knowledgeable guides who were personable, as opposed to others we heard about. Just the two of us traveled, ate in the "no reservations" dining room every night because we enjoy meeting our fellow travelers. In the other ports, we elected the Hop On, Hop Off for sightseeing and museum tours. I would go on Celebrity again but not to these same ports. Read Less
2 Helpful Votes
Sail Date: July 2017
We were suite guests, having travelled on the Eclipse before in a different cabin. Not a cheap hobby but goodness me it was worth it. Effortless check-in. Plenty of space to relax in. Lovely cabin staff including the splendid Butler that ... Read More
We were suite guests, having travelled on the Eclipse before in a different cabin. Not a cheap hobby but goodness me it was worth it. Effortless check-in. Plenty of space to relax in. Lovely cabin staff including the splendid Butler that is shared between various suites. Use of Michael's Club, a quiet venue with excellent helpful concierge and bar staff. And the Luminae restaurant, where we had outstanding food and service throughout the cruise. The entertainment we saw was very good, and the ship was clean and well presented. The difficulties we had because of recent engine upgrades (causing ship-wide rattling at some speeds) were resolved very cheerfully. I hope the engineering crews find an answer to that one soon. What could do with improving? The Ocean View cafe. Somehow the quality of the food had dropped from last time, and the staff seemed mostly disinterested. Fabulous tours with Celebrity Excursions, with only one exception (not their fault). Well worth it, from our point of view - although we did go independent when we knew a city well. Over the years, we have stayed in classes from ocean view, balcony, concierge, aqua and now this. Can't fault any of them, really. Well done, Celeb. Read Less
7 Helpful Votes
Sail Date: July 2017
We chose this particular cruise primarily and specifically because it coincided with our 50th wedding anniversary. The embarkation process at Southampton was first class, so simple and easy. Bags collected from the car park and reappeared ... Read More
We chose this particular cruise primarily and specifically because it coincided with our 50th wedding anniversary. The embarkation process at Southampton was first class, so simple and easy. Bags collected from the car park and reappeared at our cabin door before we set sail. The Aquaclass cabin (1584) on deck 11 was good and very comfortable .... but not great. Well used and a little tired may be an apt description. bathroom, toilet facilities and shower were very good and always kept clean and tidy. We are used to better hotel accomodation when doing city breaks. We dined in Blu and we were very impressed with the quality and variety of the menu, the service was faultless, the staff friendly and helpful. Twelve out of ten from us. We tried Murano one evening (on our anniversary) .... also excellent but didn't justify the additional $35 per person. The sommeliers in Blu deserve a special mention ..... great. We enjoyed all the shows we saw, the theatre itself is equal to anything the West End has to offer, and the variety of entertainment on offer was excellent. I am aware that the shows didn't appeal to everyone's taste but you cannot help but be impressed with the effort that celebrity put in to make these shows happen. Artists are flown in and meet the ship at different ports, the Cossack troup that came on board on the St Petersburg stopover were fantastic ...... well done to Sue and the entertainment team. Keep it up. We loved also the public areas, always somewhere quiet to sit and listen to some of the bar entertainers. The Sky Lounge was our favourite area to just sit and relax with a book and a glass of wine. The pool area and solarium were sometimes overly busy but it was to be expected. Didn't much appreciate those that reserved sunbeds early ..... but that's people for you. We've booked again for 2018. Constellation and a cruise from Venice and along the Adriatic. Aquaclass again because we enjoyed the experience so much and we get to eat in Blu. Not hooked on cruise holidays yet (as many obviously are) and will still do city breaks, extended holidays in our motorhome etc ..... but for sheer convenience, being waited on hand, foot and finger and value for money, cruising (with Celebrity) has got to be right up with anything else we've ever done. Read Less
1 Helpful Vote
Sail Date: July 2017
We cruised in the eclipse last October and booked this one while on board. Everything about it lived up to our expectations. The crew could not be more helpful. The service was excellent and the food second to none. Loved it. We ... Read More
We cruised in the eclipse last October and booked this one while on board. Everything about it lived up to our expectations. The crew could not be more helpful. The service was excellent and the food second to none. Loved it. We booked excursions with outside company so cannot comment on the ships excursions. St Petersburg was lovely although two days travel was a bit full on especially as we had two days in Stockholm and a day in Tallinn back to back, we needed the sea days to recover. All in all an excellent time on board. We did have a disabled suite which does make a difference to us, my husband cannot walk at all so we need the space and wheelin shower. Everything that goes with the suite, Michael club, and luminae restaurant does make it that little bit special. We would diffinate book with celebrity again. Read Less
5 Helpful Votes
Sail Date: July 2017
My family and I have taken four Carnival cruises and have loved them. But we wanted to go to Northern Europe and Carnival doesn't cruise there. I checked reviews and destinations and chose Celebrity. First, we were looking forward to ... Read More
My family and I have taken four Carnival cruises and have loved them. But we wanted to go to Northern Europe and Carnival doesn't cruise there. I checked reviews and destinations and chose Celebrity. First, we were looking forward to comparing the two cruise lines. Celebrity is, apparently, considered a "Premium" cruise line, while our beloved Carnival, I guess, is not. Well, on that count—the Eclipse (we like very large ships, for the elbow room) was more-tastefully decorated. Carnival tends to have an overly-glitzy "Vegas" look. But after that, the two experiences were very similar—except for one additional element. No offense intended, but apparently Celebrity tends to attract an older clientele. I'm talking about seriously senior citizens—while Carnival has a mix that includes more families. My wife is a school teacher and loves kids there—but not on her vacations. So she didn't mind. But I just reluctantly turned 60 and am in no hurry to join the rest home crowd. So it bothered me. I'm talking about lots of white hair, wheelchairs and canes. And, just like on Carnival, they are always dangling opportunities to spend more money onboard. But all else considered, we had a wonderful time. Fantastic crew/staff. Good food. Nice ship facilities. We especially liked the more-upscale glassed shower doors compared with the floppy-curtain designs on our Carnival ships. One really cool exclusive Celebrity shipboard activity (on 3 of their ships) was the Hot Glass Shows. They have a wonderful partnership with the Corning Glass Museum. Celebrity has provided contracted glass artists with state-of-the-art (allowing for seaboard limitations) open-air glass-blowing studios. If you have this on your cruise—don't miss it. The artists are specially selected for not only their experience and talent—but also their presentation skills. The three artists on our cruise put on wonderful demos while their partners worked the molten glass. Their various projects are stunning. At the end of the cruise they auction seven of them off for charity. Really, really cool. Our shore excursions were, as they have been on Carnival—wonderful. I know many people like to organize their own excursions or just walk into town—but we like the historical elements and we find the certified tour guides that come with the "official" excursions are amazing. Read Less
1 Helpful Vote
Sail Date: July 2017
booked an assessable cabin for my husband and self on Baltic cruise 16 July.. Cabin 3104 was wonderful with wide doorway, automatic entry, large wet room, and roomy cabin space. Plenty of room also to move around the ship, with, ... Read More
booked an assessable cabin for my husband and self on Baltic cruise 16 July.. Cabin 3104 was wonderful with wide doorway, automatic entry, large wet room, and roomy cabin space. Plenty of room also to move around the ship, with, helpful staff, and of course lovely food. Must mention friendliness of Captain, and we enjoyed his daily news, . The places we visited were very interesting with the only downside being the cobbled streets especially with a wheelchair in Estonia Went on organised ship tour around St Petersburg, again suitable for disabled. The theatre had a good number of places for wheelchair users and companion, and the shows themselves were brilliant, and of great variety to suit all tastes Cruise entertainments manager, Sue, was the tops, and was always to be seen greeting people around the ship. Embarkation was swift , as was our departure from ship. Will look to do this cruise again. Would highly recommend this ship. Came home refreshed and happy.. Read Less
8 Helpful Votes
Sail Date: July 2017
Couldn't really fault this entire trip. The embarkation and disembarkation were very fast and easy. The ship is beautiful. The crew were incredibly friendly and helpful. The cabin layout was excellent and the shower was one of the ... Read More
Couldn't really fault this entire trip. The embarkation and disembarkation were very fast and easy. The ship is beautiful. The crew were incredibly friendly and helpful. The cabin layout was excellent and the shower was one of the best we've had. We had cabin 1577 which is Aquaclass. The dining in Blu was excellent as was the service. As the weather was very good we had several lunches at the Mast Grill. Oceanview was also very good. The early evening sail away from Stockholm was stunning - decided to have our dinner at the back of the Oceanview in the open air to take all the view in. We didn't attend any of the evening entertainment as we preferred to have a meal and then a drink in the Martini Bar. All the ports were great and all of them worthy of a further visit. It was our first time with Celebrity and won't be our last. Read Less
4 Helpful Votes
Sail Date: July 2017
First cruise with me and my partner (both 31) to celebrate her birthday. Unfortunately it fell quite distant from expectations and although we love the idea of cruising we will not be using Celebrity again for the foreseeable future. ... Read More
First cruise with me and my partner (both 31) to celebrate her birthday. Unfortunately it fell quite distant from expectations and although we love the idea of cruising we will not be using Celebrity again for the foreseeable future. On the positive side.. - Our room attendant was very pleasant and hard working, did his utmost to make us feel welcome. - The live music in the common areas were nice although did not seem as varied as many would have liked (only the same one or two performers). - The buffet area was conveniently open most hours (good after a few cocktails in the Sky Lounge). - The Silent Disco was grand and being enjoyed by all ages. - The shore excursions were great if not a bit overpriced for what was included. These positives were sadly outweighed by the negatives.. - Unsure for what reason (tips/age) but we seemed to receive poorer service at the bars on the ship and would frequently be left waiting whilst some of the elderly passengers barged in front with immediate service (so much for manners). - The cabin had cosmetic damage in several areas internally and externally (see attached images). Definitely in need of some TLC.. - There's only one proper cafe on the ship and it's mobbed! Some mornings they opened up the sushi area however this was not always the case and frequently you'd battle for a seat. - The functions on board the ship are not really tailored towards a more energetic generation which becomes apparent quite quickly, anything sporty or entertaining appears to get labelled "for children" and get's thrown in the kids area including the arcade and the outdoor basketball/football court (both which we difficult to find empty). When on board it appears as though you're only real options are sun bathe (not ideal on a Baltic cruise), drink, play board games or watch the rather disappointing performances in the theatre... - The theatre performances were disappointing and frankly rather confusing. Whilst the odd comedy act was great when they pulled in external acts, the on board entertainment team was like something out of Centre Parcs with a clear tinge of "Glee". Not really what I'd imagine appeals to anyone in the audience (very few children on board). - The staff treatment is very mixed, some are just down right rude and impatient including a waitress who stormed away from me when she bumped into me walking down the stairs and the bar staff who take an eternity to serve. Senior staff also belittle their juniors in public, we observed this "bullying" in the cafe and in the buffet restaurant - I don't believe there is any place for this and it is extremely embarrassing for Celebrity. - We had an extremely strong smell of paint in our cabin during the cruise (which tickles my allergies) and caused me to be sick for the following day. No notification was given prior to this taking place. - The facilities are disappointing, silent disco was great but closed far too early much to the dismay of everyone participating (the room almost emptied when they stopped the disco around 10/11). Pools and Jacuzzi also close around the same time meaning no late night quiet dips!!! - Everything on board seems to be a premium offering, when paying so much for an inclusive experience I did not quite expect such a hideous money grabbing experience when on board. It feels as though half the ship is covered by premium restaurants, casino, expensive spa treatments and "shops" where you are limited to purchasing Celebrity gear or a new MK bag (or perhaps a fancy 10k diamond watch). You'd also have to be mad or rich to pay the several hundred pound asking price for use of their limited satellite broadband too (especially now that roaming is free in Europe). - No recognition that it was my partners birthday, thought they'd have this on file somewhere. I bought her a present of course but it would be nice if staff had some recognition of some events especially when in isolation at sea. - One of our excursions was cancelled due to lack of participation, we were only notified by an envelope to our room the day before leaving limited time to rearrange. I completed most of this information in the Celebrity survey unsurprisingly we heard nothing back. I hope that this information may be of use to someone else planning to book their holiday on this ship. If you are simply looking for a ship to drink inclusive non premium cocktails, sunbathe and stay in your room till excursion time it may be the ship for you. If you're looking for more entertainment and activities with a touch of elegance this is probably not what you are looking for. Read Less
2 Helpful Votes
Sail Date: July 2017
We had been on the ship before and decided to book the Baltic Cruise as its one we had been thinking about for some time. We booked at the end of our cruise in September 2017 one of the main reasons for this was so we could be sure of ... Read More
We had been on the ship before and decided to book the Baltic Cruise as its one we had been thinking about for some time. We booked at the end of our cruise in September 2017 one of the main reasons for this was so we could be sure of getting Select dining.This was confirmed at the time and later on in our booking details and again by an email offering us fixed Dining 3 weeks before we sailed, with the comment that if we didn't wish to elect for Fixed Dining we didn't need to do anything. However when we reached our cabin there was a card on the Bed allocating us fixed Dining for the 6 pm slot. Representations to the Maitre 'D fell on deaf ears as he admitted that there had been a massive overbooking of Select dining to the tune of hundreds of people and there was nothing that could be done. Our complaints to Customers services on returning home resulted in fairly bland responses. So for us there were two real issues 1. in the way it was handled no up front apology or communication just the card to announce the change . 2. It was especially galling to find out from chatting to our fellow passengers that people who had booked much later than we did, were in allocated Select Dining. So the choice of who was allocated did not appear to be on first come first served basis. The issue of Select Dining may not be important to you but if it is, be warned you may not get it despite the paperwork saying you will and when you book doesn't appear to be a factor. Read Less
1 Helpful Vote
Sail Date: June 2017
We chose this cruise because of the itinerary. Not because it was Celebrity. We had cruised on Celebrity one other time but only for 3 days and thought we would try again because it was leaving out of Southhampton and we wanted to ... Read More
We chose this cruise because of the itinerary. Not because it was Celebrity. We had cruised on Celebrity one other time but only for 3 days and thought we would try again because it was leaving out of Southhampton and we wanted to explore London before leaving. London was great but I want to go back to do things we didn't have time to do in 2 1/2 days. Embarkation was fantastic. No problems at all. Disembarkation was also very good. It would have been more helpful to have signs directing everyone where to disembark since this was different than shore excursion days. The cabin was a typical balcony cabin. Our stateroom attendant, very professional. Always a smile and asking if there was anything he could do for us. Unfortunately, that good service was lacking in other areas. The emergency briefing held on day one was so long that it caused people to miss the sail away. We understand it must be done but it needs to be shorter (don't show the unprofessional movie). Generally, service in the bars took a very long time due to under staffing. This led to the bartenders being overworked and frustrated which caused the service to lack with enthusiasm and smiles. There were also very few waiters going around the lounges to see if anyone need another drink or even just to clear things away. The drink packages we were sold were not clear as to what was included and what was an up charge prior to the beginning of the cruise. To include that the "drink of the day" was never included in the classic drink package. The specialty restaurants are way over priced. We never even considered a specialty restaurant because of the price ($50.00/person). We would like to add a suggestion to add a Mystery Dinner and that would make the price of the specialty restaurant more in line. Our wait staff in the main dining room were always professional, curious, and always went out of their way providing customer service. Providing suggestions and ensuring our dining experience was the best it could possibly be. The bar hostess in the main dining room was outstanding and always when out of her way to get any drink that was requested. Even to go to another bar to get a drink that could not be made in the main dining room. The Oceanview Cafe was ok. Many times we went for breakfast at 9am and already they were clearing things away. We visited 6 ports and I was also hoping for more than just a few items of local cuisine. One day there was 5 choices of Russian food (none of which even looked appetizing) and the other was the day were were in Germany. No food. Just German beer. Nothing from Copenhagen, Tallinn, Helsinki or Stockholm. The Celebrity TV in the cabin was never updated with daily activities and dinner menu in the main dining room. However the account information was accurate. Activities on board, especially for a 14 day Baltic cruise when the pools are not normally used, need to be more comprehensive and diverse. Many starting times were too late and overlapped making it difficult, if not impossible, to attend everything we would have like to attend. On sea days the activities were severely lacking. Game activities held in the corridors after the show let out created huge traffic jams. Celebrity is a "luxury cruise line' but we generally felt it was a downgrade from Royal Caribbean. Sue the cruise director was ok. However, the amount of activities was not enough on the 5 sea days. There were many hours just sitting around. So thank goodness we had a drink package and a deck of playing cards since that was just about all there was to do. Madison in Guest Relations ensured all of issues were addressed immediately with professionalism and outstanding service. All of the excursions we did were thru Celebrity. The process they had was terrific. Go to the theater, get a number for your excursion, that sticky number was your bus number that showed in the front of the bus. Easy. I was disappointed that we had to pay for a shuttle into the city to shop. One excursion in Helsinki however, allowed us to get off the excursion bus in town and take the shuttle back to the ship for free with our sticky number from the excursion. One of the things we noticed was since there is a lot of history in all of these cities, it felt like we were in a history class each time we got on a bus for an excursion. After a while it got to be a bit much and I was tuning the guides out. I don't think we will be traveling with Celebrity again as we were not impressed. Read Less
17 Helpful Votes
Sail Date: May 2017
Travelled with friends for the first time with Celebrity, probably the last as we compared it with many other cruise lines we have sailed with. Decent enough ship, but only 1 theatre and 3 small pools. Initial muster station drill was a ... Read More
Travelled with friends for the first time with Celebrity, probably the last as we compared it with many other cruise lines we have sailed with. Decent enough ship, but only 1 theatre and 3 small pools. Initial muster station drill was a shambles, shown a childish video, and could not see the life jacket demo as it was around the corner from us. Very poor entertainment. We walked out of several shows. P & O much better. Band only played on deck once. Background music far too loud in bars. Bathrobes in cabin great if you are a size 10. Some cabin furniture a little tired. Very good bed. No blankets in cabin for sitting on balcony. Very difficult to get a table for breakfast in the self service restaurant. Most staff very good, some with attitude problems. Cabin steward Ashraff excellent. Food excellent, quality and choice. Classic drinks package very good. Read Less
9 Helpful Votes
Sail Date: May 2017
Hi my husband booked celebrity eclipse for my 60th birthday I'm so glad he did the ship is beautiful and the cabin we had was at the back of the ship we over the space bigger than a normal cabin they called it sunset veranda to start ... Read More
Hi my husband booked celebrity eclipse for my 60th birthday I'm so glad he did the ship is beautiful and the cabin we had was at the back of the ship we over the space bigger than a normal cabin they called it sunset veranda to start with it was my birthday the day we sailed so we went to meet our waiters who were serving us for two weeks it was Jorge, Jaun pablo, they were front Honduras and our smellier was called majinta from India we told them we were going to the Tuscan grill the next night they were great all of them we sat near a lovely couple called babs n Paul they were a fantastic couple the Tuscan grill was amazing our cabin stewart was called sinclare he was really funny we had booked our own tour from home to see st Petersburg a lovely lady called Nina and our driver serge they was eight of us on our tour and all of them were great company it was very tiring for three days but loved it we went to a folk show that was good too we loved Tallinn also Copenhagen waramunda was ok the people we met were so nice if your reading this Pete &a Jill from London loved your company also two lads from Manchester Ben & James they were with they mum n dad also Mary n Pauline ,Hillary n mick, Donna n Edd from USA too Alan n Richard from Devon so many lovely people xx the bar staff were great Lenard in casino bar thanks for all my cocktails lol thanks so much for the champyane that was delivered to our cabin along with a red rose I can't even tell you just how much we enjoyed our cruise thanks to everybody especially my gorgeous husband john that made my birthday xx the entrainment was great just like the west end Read Less
2 Helpful Votes
Sail Date: May 2017
We have cruised on Celebrity several times and this was our second cruise on the Eclipse. We travelled with friends who has never cruised before but were attracted by this interesting itinerary which included 3 Days in St Petersburg. We ... Read More
We have cruised on Celebrity several times and this was our second cruise on the Eclipse. We travelled with friends who has never cruised before but were attracted by this interesting itinerary which included 3 Days in St Petersburg. We had an amazing time, the staff were so friendly, the food was exceptional (Luminae and Ocean View Café) and the ports were so interesting. The only big disappointment was the entertainment which was definitely below par especially comparing it with the experience we had 2 years ago when Sue Denning and her team made our cruise so enjoyable. The Cruise director on this cruise was hardly ever around and the shows and guest performers were average at best. The ports we visited were excellent though. Highlights included the stunning sail in to Stockholm which was worth getting up for, 3 day tour in St Petersburg where we joined others from Cruise Critic on a small group tour with SPB tours (highly recommended), and captivating Copenhagen with a lovely harbour walk to the city from the ship (no need to take a transfer here). All the other stops were great too and although the weather on a couple of sea days was a little cold and miserable, the sun shone at all the ports we visited. We had a Sky Suite Cabin located on the 12th floor. a brilliant choice, loved the position and our Butler Nelson was very friendly. Read Less
15 Helpful Votes
Sail Date: May 2017
This was a cruise I had wanted to take for many years, and I picked the Eclipse because of the itinerary which included two nights in St. Petersburg. The ship and the destinations all lived up to all hopes and expectations! EMBARKATION ... Read More
This was a cruise I had wanted to take for many years, and I picked the Eclipse because of the itinerary which included two nights in St. Petersburg. The ship and the destinations all lived up to all hopes and expectations! EMBARKATION Embarkation at City terminal, Southampton, was good. We had stayed at the Holiday Inn, using a “Cruise and Stay” package, so the included taxi ride to the ship was very short! “Express” embarkation turned out to be a lengthy queue, but it moved quickly, and all the terminal and check-in staff were very friendly and helpful, and at the head of the queue was our Concierge for the cruise, Jonathan, who was introducing himself to passengers. THE SHIP The Celebrity Eclipse is a beautiful ship – very smart and modern, very well-maintained and kept scrupulously clean. There was a three-deck atrium (Grand lobby) which opened onto an area with banks of glass-fronted lifts, which ran from deck 2 to deck 15. This lift are in turn opened onto other areas above the lobby (Card room, beautiful Library, Planet Earth, etc.), topped off by a glass wall opposite the Buffet, overlooking the outdoor pool, which made the ship feel very light and airy. All the public areas were attractive, and the flow around the ship was excellent. The Eclipse has a superb theatre, several attractive bars, a dance floor in the Atrium, a coffee Bar with the most delicious cakes (Cafe Al Bacio), a number of smart (but expensive) shops, a cinema, several speciality restaurants, and the MDR (the Moonlight Sonata) – a glittering, sparkling, white and chrome themed two-floor restaurant (the lower floor on Deck three for Club dining, and the upper floor on Deck 4 for Select dining). On the top decks were a very attractive Buffet, an outside pool, an inside pool (The Solarium), a real grass Lawn Club, more bars, a Grill cafe and the superb Sky Observation lounge. This was a large entertainment lounge with a bar, small stage, and dance floor, and with huge windows looking out over the bow of the ship. This was my seventh cruise, and the Eclipse is the friendliest ship I have ever cruised on – no sullen faces in the crew, no “moaners” among the passengers, and all a great pleasure to spend time with. We met lovely people at every meal time, and enjoyed our conversations so much, that meals tended to get very lengthy at times! The crew were always smiling, and always ready for a chat, no matter how busy they were. Special mention for this goes to the waiters in the MDR on Deck 4, where we had booked Select (freedom) dining. DINING We had booked Select Dining (Freedom dining on other ships) so were in the Moonlight Sonata restaurant on Deck four – a balcony area which opens on to the lower floor, which was for 2-sitting Club dining. We opted for asking for a table for two, so some nights we had to have a pager until a table was ready, but it was usually a short wait. The table was usually fairly close to the next one, and we thoroughly enjoyed meeting fellow diners and chatting through our meals. Some of these have become new friends, after just one meal, and we are keeping in touch. The food was superb and there was a reasonable choice each night. (Food preferences are very personal and subjective, and there were a couple of nights when the selection on the menu had less appeal but we were always able to find – and enjoy! – a lovely meal each night.) The waiters were wonderful. With Club dining, you usually get to know your waiters and develop a friendly relationship with them, but with Freedom dining on other ships we have found that the waiters are not always friendly, because they are dealing with different passengers each night. Not so on the Eclipse! Every night the waiters were very friendly, sharing a chat and a laugh with us, and we were impressed that they remembered us and greeted us on other nights when we were eating at a different table. Late in the cruise, we ate at a table at the far end of the restaurant, and five other waiters made a point of coming to our table to speak to us because they had served us on other nights. They greeted us like old friends, and it was a wonderful experience. Because of the standard of the food and the service in the MDR, we didn’t try the speciality restaurants, like we have on other cruises. We got the impression that bookings were not going well for the other restaurants, as they were pushing them at every opportunity, and offering discounts. We felt that the cover charge, however, was very high at $50 pp, although a number of our fellow passengers recommended the Murano restaurant – particularly if you like lobster. On one night (simply through tiredness) we opted to eat in the Buffet, and had a wonderful Carvery meal. For breakfast and lunch we always went to the Buffet, and the food was excellent, with a very wide choice. Yes, it was really busy on some days, which is to be expected, but we always found a table fairly quickly, and usually with more delightful dining companions. Again, very friendly staff. The booking came with an included classic drinks package, and, as long as you are not too hung up about brand names, it provided everything we needed. It didn’t include bottles of wine at dinner, but you could have as many glasses of wine as you wanted, and the waiters were always ready to refill your glass. It was pleasant surprise for an American ship that the bars stocked cider as well as beer. CABIN We had booked a Concierge class cabin on deck 9. Basically a Balcony cabin, but with more amenities, such as fruit, daily canapés, a bottle of sparkling wine, use of bathrobes, and a Concierge on duty to answer questions, or help deal with anything. The jury is out as to whether it was worth the extra money, but we enjoyed the experience. Our cabin steward, Karl, was excellent and looked after us, and the cabin, well. It was a pleasant, roomy cabin, with a large balcony, a sofa, desk, chair and fridge (with an expensive mini-bar that is not included in the drinks package) and safe. It had the best and biggest bathroom I have so far encountered – with a roomy shower and a proper sliding shower screen. No clingy plastic curtain! The only downside ( a comment, not a complaint!) was that storage space is quite small, with the wardrobe a little bit difficult to access beside the bed, and only four drawers available. There are two (slightly difficult-to-reach) lockers above the beds, and we kept some clothes in our cases under the beds. ENTERTAINMENT We didn’t try the daytime activities, as we like to relax, but I did go to some enrichment lectures in the theatre presented by Emile Baladi, and really enjoyed these. I found the shows in the theatre to be a bit variable. Again, enjoyment of shows is a very subjective thing, but the production shows were not for me, I’m afraid. A fairly incomprehensible production about people living in a top hat, a very strange production based on Mozart music update (rapping to Mozart??) and a slightly easier to follow Rock City production. All of the shows had good production values, with excellent dancing, sets, lighting and costumes, and the highlights of them were the sections which included aerial acrobats, who were excellent. However for me, these shows were simply too loud, with the music drowning the vocalists, who seemed to have to scream at the tops of their voices. I am aware that many people in the audience enjoyed the shows, but I am afraid that they made me feel old at 65!! The guest performers were better; I didn’t go to see the juggler or violinist, but other passengers said they were extremely good. Out of those I did see, there was an excellent solo singer, and at the end of the cruise a performance by Sam Kane from the UK was one of the best shows I have ever seen at sea, with singing and comedy. I felt very sorry for the British impressionist, who cleared half the theatre very quickly. He was obviously demoralised by so many of the audience walking out, and lost his way completely. He would have been fine as an act within a variety show, but not really the material or the experience and confidence to carry a full show. DEBARKATION Very smooth and quick! We congregated in the theatre for 7.50am, and by 8.45 we were on the road home, having very quickly relieved our suitcases and had a taxi back to the hotel for our car. PORTS OF CALL BRUGES I have been to Bruges before, so just took a walk in Zeebrugge STOCKHOLM A wonderful scenic sail-in through the islands meant a pleasant hour or two on the balcony before we berthed. We opted for a Celebrity excursion which took us by coach to three different points in Stockholm (The Town Hall, the Old Town and Royal Palace, and Djurgarten island, where all the museums are) and allowed ample time to explore on foot. It would have been possible to walk from the ship, but we felt this excursion was good value for money, and enabled us to see much more than we would otherwise have done. It was a public holiday, so very busy, but a lovely, vibrant city, mixing the modern with the old. TALLINN What a beautiful city! We used the shuttle bus from the ship, and spent the day exploring the Old Town. We had lunch in a cafe with street tables, but otherwise pretty much walked all day! So much to see, and well worth visiting. ST. PETERSBURG Where to start?? A stunning place, with so much to see. We had pre-booked a two-day excursion with TJ TRAVEL, base in St. Petersburg. I would wholeheartedly recommend them! Our guide, NINA, and our driver, Sergei, were waiting for us when we cleared immigration at 8am, and we were so lucky that there were only eight of us in a 16 seater minibus, so it was almost like a private tour. Nina was superb, giving us so much information about St. Petersburg today, while providing all the information about the history of the places we visited, such as the Winter Palace / Hermitage museum, Peterhof gardens and fountains, the Catherine Place, the Faberge Museum, the Church of the Spilled Blood, and the Peter and Paul Cathedral, where the Tsars are buried. All of these were breathtaking in their opulence – many having been restored after disastrous fires and the effects of the second world war. I have never seen so much gilding!! On the third day, we had a lazy morning to recover, then took a Celebrity excursion in the afternoon, which included the Yusopov palace, and a river/canal cruise. This was very disappointing; the Yusopov palace was so crowded that we were queuing outside and inside for a very long time, and couldn’t get to see very much, then the boat didn’t appear for the river cruise. Our guide did some phoning and then took us on a route march to where the boat had mistakenly been sent, only to have to walk back again when it wasn’t there either! Having lost so much time, the “cruise” was very short, and was a big disappointment. There were a number of coaches doing this excursion, and it seems that all but one had the same experience, so there were a lot of complaints back on board the ship. To be fair to Celebrity, they did eventually refund our money, albeit after a bit of negotiation! WARNEMUNDE We had discounted the possibility of visiting Berlin because of the very long coach journey. We had been told by other people on the ship that there is nothing in Warnemunde, so the best option was to visit the neighbouring city of Rostock. How wrong could they be? We went for a walk around Warnemunde in the morning, and it was charming, quiet, very pretty seaside resort. We very much enjoyed exploring there, before going back aboard for lunch. In the afternoon we had booked a Celebrity excursion which included a tour of the historical buildings in the otherwise modern city of Rostock, together with a visit to the Botanical Gardens. The gardens were not quite the attraction we were expecting, but were still enjoyable. The guide at the gardens didn’t speak English, so our tour guide had to interpret his commentary for us. The tour of the city was interesting, but there was a bitingly cold wind that day, so we were glad to get back aboard the coach! COPENHAGEN The song is right – it IS wonderful. We walked form the ship to see the Little Mermaid, then on into the city centre, arriving outside the Royal Palace just in time to catch the changing of the Guard. A further walk took in the attractive quayside are with the multi-coloured buildings, from where we took a canal cruise to see the sights. Definitely to be recommended! A further walk took us through the City centre, where we had a late lunch, then on to the Tivoli Gardens, and a long-ish walk back to the ship. A superb and very enjoyable final port of the cruise. Read Less
11 Helpful Votes
Sail Date: September 2016
Going on to the Ship was like walking through a line of sales people trying to sell you drink packages restaurant's spas it was terrible. Lunch there were not seat for 1 hour between 2pm and 3pm we had a party of 6 and could never get ... Read More
Going on to the Ship was like walking through a line of sales people trying to sell you drink packages restaurant's spas it was terrible. Lunch there were not seat for 1 hour between 2pm and 3pm we had a party of 6 and could never get a table together the staff waiter were no were to be seen.There were tables of Drinks every were no waiters going about the staff at the Pulsars office were the worst we seen at sea terrible given wrong info very rude to customer. Dinning the first night 44min in a queue the our table was taken by 6 other guests everyone was squashed in like sardines the waiters have no room to move and again not helpful we moved up to the dining up the stairs it got worse the wine list they 3 bottles of red we were told the wine store was closed for the night and it was to far a way to go and get the wine we would like or they were sold out the food was returned twice the bill was all wrong worst company at sea. We then moved through to the bar and ask for Brandy we have no Brandy Sir what's happening, the staff got all the drinks cards wrong and lost mine At the Pulsars office they did not want to know about things that were not going well we did speak to a Manager would said they would fix the bill etc never happened Celebrity have went down hill very fast is a lets make money out of customer with no Customer services The pulsars told me we were not allowed back on any of there as ships great news cancelled my cruise next march out of USA Read Less
21 Helpful Votes
Sail Date: September 2016
As a long time cruiser and 7 years sailing on Celebrity's Solstice Line, I think I'm a pretty good judge of their declining service. EXCEPTIONS: Before embarking on this scathing article, I'd like to mention a few, ... Read More
As a long time cruiser and 7 years sailing on Celebrity's Solstice Line, I think I'm a pretty good judge of their declining service. EXCEPTIONS: Before embarking on this scathing article, I'd like to mention a few, and really notable people and departments who salvaged our final voyage: Our stateroom attendant, Ivan, was extremely kind and considerate, going the extra distance every morning wheeling my father's wheelchair even beyond the gangway. The specialty Dining Room's food and service is on par with the best Manhattan 5 star restaurants, and we used specialty dining every evening we were on the ship. Mary ( from Queens) in guest services truly cares about feedback (good and bad) from her clients. BEWARE OF STATEROOM 9195 ON THE ECLIPSE: From the very first night there was a terrible vibration in our room. It shook so badly that our television was vibrating against the wall. My bed was vibrating, which resulted in my teeth clenching overnight. We were told that it was a normal vibration often seen during that time of year in those waters. Now, having cruised many years, I've seen rough waters and severe rocking; but never this type of vibration. Other, very experienced passenger said the same thing. The assistant manager offered to move me from my 9th deck balcony room to an inside stateroom on a lower deck. Since I have a tendency toward sea sickness I declined. I prefer TMJ to seasickness. He revealed to me that there was a vacant stateroom on deck but he would not be able to offer it to me until the cruise line knew for sure that the passengers would not show up at the first port which was the third day of our trip. So I spent two sleepless nights and a first really rotten port day before things were resolved. HOW THINGS HAVE CHANGED: 1. WINE:There was a time that Celebrity felt special, classy and luxurious because they offered a stellar wine list ( they claim to be Wine Spectator Award recipients), which were affordable and accessible to their passengers. Until this year, their lovely lounge, Cellar Masters had Enomatic wine dispensers which could be used by passengers to sample great wines from all over the world at a nominal price. These have recently been removed. 2. BEVERAGE PACKAGE:Celebrity encourages most passengers to take a beverage package and offers it "free" as a promotion to most passengers booking a cruise. Last year, the selection of wines in the "classic beverage package" as well as spirits and cocktails was pretty good. This year, as the third guest in a stateroom, I purchased my package. The downgrade of choices from what was available last year is a classic bate and switch situation. The wine selection was lousy. Basically, we were given a choice of several varietals (Chardonnay, Sauvignon Blanc, Cabernet, etc.) with no mention of country of origin or vintage. This might be acceptable for an ordinary ship, but Celebrity is constantly touting the Wine Spectator brand. What was available in spirits was pure junk. The only cocktails that came with the package were fruity, sugary, drinks. I certainly wouldn't mind paying for my cocktails but the price for a decent drink has risen from $8 - $12 last year, to $13 - $16 this year. $16 is what you would pay in a fancy mixology bar in NYC. Every time I walked up to a bar to request a certain spirit, I was told "Oh that doesn't come with your package". This attitude does not feel very hospitable. For those wishing to choose wines outside of the beverage package they have already paid for, the prices have increased drastically (probably to offset all the free booze they are offering), a total rip off, and vintages not even listed. 3. WATERED DOWN SPIRITS! Our favorite bar on the ship has always been the Martini Bar. Last year we were told that we could have a martini as long as we didn't mind a smaller drink. We were fine with that because quality is more important than quantity. This year upon finding a seat at this very popular bar, we were told " Oh that doesn't come with your package". We decided to splurge and purchase a $16 martini. My Bombay Safire cocktail turned out to be mostly simple syrup plus watered down gin. I know it was watered down because when I asked the bartender to add additional gin, he added quite a lot to the top, and I still couldn't taste ( or smell)the gin. 4. CAPTAINS CLUB: In years past, we would be invited to a nightly private Captains Club happy hour which would include horsd'oeuvres. Waitstaff would walk around, and offer you cocktails and snacks. This year it was difficult to find a waiter, and food was non existent. 5. ENTERTAINMENT: The number of lounges has decreased because they have removed the enomaticas from Cellar Masters ( why sit where there is no food or drink, or music?) and the lovely space which used to be called Michaels is now only open to suite guests. The remaining few lounges have limited entertainment with the same performers ( a violinist in Ensemble Lounge which should be filled with the sound of jazz?) playing the exact same repertoire every night. This is unacceptable on a 13 night voyage especially when there are so many (6) days at sea. 6. GRATUITIES: In the past, when an item such as alcohol or specialty dining experience was charged for, the gratuities were added on to the bill. This is no longer the case. And while Specialty Dining staff were nearly perfect in every way, the rest of the staff appeared to have little incentive to take drink orders. 7. FELLOW PASSENGERS: there is no way to prove this, but my family and I had this feeling that most of the other passengers on this voyage paid half of our fare, or were actually paid to be there. This is not itself a problem; however it's my philosophy that customers who pay very little have lower expectations, which is why it appeared that bartenders and waitstaff ( Specialty Dining excluded) did not go out of their way as they have in the past. 8. NO MORE ANIMALS on the bed at night. While making animals and other objects out of towels to welcome you at bedtime is just a silly little thing, these small touches is what makes you believe you are having a magical experience. It's this and so many other small touches that make a cruise a luxury and Celebrity no longer lives up to the standards it once set Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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