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8 Helpful Votes
Sail Date: November 2016
I have done this cruise several times over the past five years. I would have always rated this cruise in the A to A+ category - this cruise however merits a B- and I am being generous. The embarkation process was the worst nightmare I ... Read More
I have done this cruise several times over the past five years. I would have always rated this cruise in the A to A+ category - this cruise however merits a B- and I am being generous. The embarkation process was the worst nightmare I have ever experienced and I have done over 30 cruises. The terminal was packed, and no one was moving to get on the ship for hours. Announcements in respect of boarding the ship were made, but by a staff member who had a very heavy accent and no one could understand him. I was asked to complete a comment card in the middle of the cruise, and I dealt specifically with this issue, and received no responses whatsoever from Celebrity. Thus, the cruise began badly. The overall appearance of the ship is beginning to deteriorate. Wear and tear was readily apparent in the pool area and in public large rooms. Both pool floors on the main deck are in great need of painting and look terrible. Captain Leo, the Master of the Vessel, is outstanding and has a great sense of humour. He is very approachable. Simona is in charge of Guest Relations and I must say that I was really impressed with her and her staff. Very professional and very helpful. The food in the Buffet on the 14th floor was exceptional. The food in the main dining room was a huge disappointment. I returned 3 meals during the cruise, put up with cold or lukewarm soups/entrees on a number of occasions and often the food was completely tasteless. Huge change from the past. The menu needs a complete overhaul. Entertainment was also a disappointment. It started off really badly with 3 Canadian singers (I too am Canadian and was embarrassed) and the productions were the same as last year. The casts were changed, and the singers are not nearly as good as they were last year. The magician was a joke, Savannah Smith shouted her performance. On the other hand Lou Gazzara was first class and a real performer, he was absolutely loved by the audience. In addition, he is a super guy and very friendly. Its always the same re activities on Celebrity - never changes. They need to come up with some new ideas and implement them. Ports of call were outstanding. Morale amongst ship staff seems to have also deteriorated. Two members told me this as well and that Celebrity was making efforts to improve it with staff BBQs etc which is good. I am looking elsewhere now to spend my cruise dollars. Will give Celebrity one more chance to get that A to A+ rating they so much merited in the past... Read Less
2 Helpful Votes
Sail Date: November 2016
Overall, we had an ok cruise. PRO: Our waiters in the main dining room were excellent (Desiderio, Kolkar and Koray). The people at the Martini Bar was also great. Guest relations got a very serviceminded Maddison, who really took ... Read More
Overall, we had an ok cruise. PRO: Our waiters in the main dining room were excellent (Desiderio, Kolkar and Koray). The people at the Martini Bar was also great. Guest relations got a very serviceminded Maddison, who really took action on some of our problems. Good Indian and Oriental food at OceanView. The performance by Jayne Perry and Sonic View was fantastic. So was Jennifer and Luke, what a duo. Not so PRO: Check in went ok, but why shall we stand up for 50 minutes before boarding, not even a chair. (Miami Port) We use to get priority boarding, but not here.... A lot of wrong charges amounts on our account. But my wife is always checking the account. Just wonder if people don't.... We will never use the laundry again. It took 3 days and there were mixup with cloths! I know cooking to many people can be difficult. But the desserts at OceanView at lunch were very poor and not tasty at all. Seems like they have been in the freezer - tasted very much like water..... One of our friends had a bad experience with security when getting bad on the ship in one of the ports. Sunbed Hogs - why cant the ship not do anything about this? Knew it would be a problem...On sea days we saw towels being place on sunbeds at 8-9 AM and not used until 12. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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