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Sail Date: October 2017
We chose this cruise because it was sailing from Southampton. We usually take a flight before cruising so we were interested to see how Southampton would work. The embankment was quick and efficient from the time we reached the ... Read More
We chose this cruise because it was sailing from Southampton. We usually take a flight before cruising so we were interested to see how Southampton would work. The embankment was quick and efficient from the time we reached the cruise terminal to getting on board was only a matter of 20 minutes. The ship was great spotless and all the crew were wonderful. Our cabin was an ocean view (3143) we always take a balcony cabin usually but thought we would try out the ocean view. It was very good near the lifts, shops and dinning. The cabin steward was brilliant always kept the cabin clean and catered for all our needs. I wouldn't hesitate to have the same cabin again. I especially like the shower with doors instead of a shower curtain. We didn't go to many of the shows we aren't great lovers of musicals but we did enjoy the magician. The staff in the resturants were very good and the food was delicious. The ocean view cafe was excellent a great variety. Our first stop was to Maderia which is a beautiful island and the weather was great. We have been to the canaries islands many times on land holidays, so we were keen to see how a cruise to the islands would be. We felt the stay at the ports were too short a time as the cruise were only 10 days so it seemed a bit rushed. There wasn't a lot to do in the ports. As it was a 10 day cruise in October, the first two days out weather wise was chilly and the same coming back. Disembarkment was also good off the ship and through customs in no time. Overall we would cruise with Celebrity Eclipse again but not to the canaries. Read Less
2 Helpful Votes
Sail Date: October 2017
Enjoyed the cruise but it was interesting that even though I was on the same ship in April 2017 with the same captain at the helm, I noticed some changes and not all of them for the better. But it was still an enjoyable cruise with ... Read More
Enjoyed the cruise but it was interesting that even though I was on the same ship in April 2017 with the same captain at the helm, I noticed some changes and not all of them for the better. But it was still an enjoyable cruise with interesting ports and itinerary of sufficient sea days. One main complaint is ...insufficient time at the ports, specially Lanzarote. We went with Concierge Class cabin. Our first cabin was 2145 on deck 12. That cabin is just below one of the bars or cafe or kitchen as we were kept awake all through the night with loud noises such as moving furniture, banging, closing doors, etc. Later we moved to cabin 9255 which was perfect both in size and location. Both the embarkation and disembarkation went very smoothly. We were at the port by 11.30am and onboard by 11.45am! Now that is efficient service from the staff. We ate lunch at the Moonlight Sonata restaurant and settled in our cabin at 1pm. The sail-away was a lot of fun. We went with fixed dining at 6pm in Moonlight Sonata and had 3 other couples as table mates, all in the same age group but from different countries, so it made for interesting dinner conversations. The food was good, but as my husband noted, he preferred the choice at the OceanView cafe for dinner. The table waiter was very informative and made some good recommendations. We didn't purchase the 'drink package' as it would not be worth it for us. We did purchase a bottle of white wine and paid $52 for it....but it lasted for 7 of the 10 days of the cruise. The Eclipse is a beautiful ship and I definitely cannot say anything negative about the public areas, always kept clean. The Grand Foyer is bright and the library is bright and relaxing. The service from the Concierge desk manager was superb. I really liked that he was there to welcome every Concierge class traveller at embarkation and introduce himself. Very nice touch. Our cabin attendant was superb as well. Always smiling and happy and paid attention to every detail. In fact he would anticipate what we would require. Entertainment was great. We didn't go for every show but the ones we saw were all great. We specifically chose this cruise because it was going to 3 of the Canary Islands, one of which included Gran Canaria. All great ports. We only did one of the tours offered by the ship...the moonscape hike in Lanzarote....absolutely loved it. The guide was very informative and the scenery breath-taking. Overall, this cruise was very relaxing, interesting and enjoyable. Read Less
6 Helpful Votes
Sail Date: October 2017
We chose this cruise as we wanted to leave from Southampton, and wanted some autumn sunshine Arrived at Southampton easily Journey took 3 and a half hours , worst part was the traffic jam for Ikea ! Checked in swiftly and was ... Read More
We chose this cruise as we wanted to leave from Southampton, and wanted some autumn sunshine Arrived at Southampton easily Journey took 3 and a half hours , worst part was the traffic jam for Ikea ! Checked in swiftly and was onboard with a glass of fizz before 12 Had lunch in the Oceanview cafe , cabin was ready by 1 so we took our bag to the room and put the passports etc into the safe Just wandered round and explored The safety drill was a bit silly , we couldn’t see the film , or hear the words as 2 couples near us talked incessantly throughout Was on Solstice Deck with a glass of wine for Sailaway , and stayed up there til about 5 when it got a little chilly ( DH hadn’t taken a jumper with him ) bearing in mind it’s October in the U.K. the weather was good , we sat on our balcony until it was time to get ready for dinner We ate in the main dining room , our team were Slavica, Selwin and Akhil Food was fine , not amazing but tasty and edible We were tired out , so went to our room and asleep by 9-30 Day at sea The Atlantic was calm. And we had a restful day Breakfast in the ocean view , then we found window seats in the Sky lounge and stayed til lunchtime, everywhere was crowded so we ended up in the main Dining Room We then had sun beds in the solarium , with towels over our legs as the wind was still chilly , we made our way to the sun deck by about 3 ( still covered up ) I had the most expensive manicure of my life in the afternoon ( but my nails and hands look fabulous ) be very wary of the beauty salon , they don’t advertise the prices , which are extortionate by U.K. standards , and then they whack 18% service charge on top Evening chic night , a variety of clothes , but everyone seemed happy Fab show in the theatre , Amade . Singing , dancing and amazing trapeze type gymnastics, modern , with a hint of Mozart Then up to the Sky lounge for singing and dancing to ABBA Slept like a log ! Day 2 at sea Woke at 7-30. Another beautiful day ! Went to the MDR for breakfast , which was a bit busy ( to say the least ) normally they expect 500, and today over 1000 turned up We took the tour of the galley later in the morning , which was very interesting , introduced to the chefs and the hotel services manager , We were shown round the kitchens and service area, before ending up in the specialty restaurants We found sun beds on the Solstice deck and stayed there for the rest of the afternoon Dinner in the MDR , then coffee and brandy on deck in the Sunset Bar Day 3 Up early to have breakfast and be on deck ready to see the arrival into Madeira , sat watching out happily looking at the Island, to realise Madeira was actually on the other side , so swapped and watched there ! We walked into town, and wandered round , which was ok , but it was very hot. Air was quite polluted with traffic fumes so we went back to the ship early We had dinner in the MDR Coffee in El Bacio , watched the show and had a night cap in the sunset bar Day 4 Tenerife Woke and we were already approaching the island , docked at around 10 and took the shuttle into town. It was a Spanish National holiday , so most shops and museums were closed We went on the hop on tourist bus ( 18 Euro each ) which took about an hour , we got off and walked round an amazing Botanic garden with fountains and beautiful plants Back to the ship by 2-30 for a late lunch then some sunbathing, it was over cast but very warm Dinner , show , then the silent disco , which was hysterical! Very hot so went for a night cap in the sunset bar Friday 13th Day 5 Gran Canaria Caught the hoho bus again. €20 each , not very good , bus driven at speed and WiFi not working Got off at lovely beach , 2 sun beds and a parasol for €15 , beautiful clear water and sand Clean loos and showers there too. Only about 20 mins walk back to the ship Called in at a supermarket , and bought some Spanish brandy to take home ( €22 for 2 bottles ) these were taken from us on out return to the ship and will be returned on the last day Ate in the main dining room , then up to the sunset bar for a few drinks and chatting with fellow passengers Day 6 Lanzarote Stayed on board as we were docked a fair distance out , and we were sailing away at 2 pm Very hot day , sunbathed and went in the pool Lovely Lunch in the ocean view , huge roasts. Turkey. Beef. Lamb and pork We made ourselves turkey salad rolls which were delicious , a selection of different sorts of British trifles in large glass bowls looked impressive too , stayed on deck til after 5 , then on the balcony in our robes after the shower to enjoy the cool breeze Nice dinner , watched the show then early night Day 7 At sea Just flopped about on sundeck til about 4 , a bit choppy , and a strong breeze Day 8 Vigo Our excursion had been cancelled due to the bad weather. So we just walked around A beautiful old city. We walked to the top of the citadel , then did some shopping. Back on board by 3-30 for a late lunch and some afternoon tea A bit of a chilly sail away. But lovely views of a beautiful old city The wind picked up , and we had a really rough night at sea ,not good timing , sailing the Bay of Biscay in the wake of hurricane Ophelia !!! I was prepared to stay awake all night , as it was quite scary , however I managed to sleep off and on Day 9 At Sea Woke at 8 and it was still dark. Had breakfast , then found some sun beds in the solarium , where it’s undercover . It was very choppy still , the indoor pool had to be drained as the water was swishing everywhere ! By lunchtime all was calm again we sat by a window in the Oceanview cafe in the afternoon with a couple of glasses of wine which was a lovely restful way to spend the end of the holiday Day 10 Breakfast in the Oceanview at about 7-30 then made our way off at about 9 , found our suitcases easily , over the road to the car park and home Read Less
1 Helpful Vote
Sail Date: October 2017
My daughter and I chose this cruise because it's duration was10 days and went to the Canary Islands and Madeira! It was wonderful - service was top class - entertainment really good - food gorgeous. The ship was spotless and all the ... Read More
My daughter and I chose this cruise because it's duration was10 days and went to the Canary Islands and Madeira! It was wonderful - service was top class - entertainment really good - food gorgeous. The ship was spotless and all the staff were amazing. There did seem to be a lot of older people on this cruise and we felt some of the activities catered more for 'older' people. Having said this, it did not take away from our enjoyment! This ship also catered really well for wheelchair users - it must be wonderful to have these facilities available! The entertainment team were tireless - what energy? We only missed two shows but the rest were fantastic! I enjoyed Eddie's 'Top Ten Things You Didn't Know About Cruise Life' - it was so interesting! My other favourite 'event' was the Tribute to James Taylor.... Fantastic!! My only criticism would be the wifi access! Either you pay a fortune or you don't get any at all. Surely this should be made affordable. Read Less
2 Helpful Votes
Sail Date: September 2017
We (my 18 year old son and I) went on the celebrity eclipse canaries cruise on 28/9/17 from Southhampton. Embarking was very well organised and we were soon heading up to the main cafe type self service oceanview cafe for lunch.( I ... Read More
We (my 18 year old son and I) went on the celebrity eclipse canaries cruise on 28/9/17 from Southhampton. Embarking was very well organised and we were soon heading up to the main cafe type self service oceanview cafe for lunch.( I booked with Visioncruise and I knew from watching that John Cooper chap on TV that the law of the sea was to attend the buffet on embarking!) Huge selection of very good food with some healthy options! The cabins were soon ready in the early afternoon and our luggage arrived soon after. We booked an inside one on the grounds we were not aiming to spend much time there. The other thing is that they are far cheaper than an ocean view one. I think partly the cheap price is due to the fact they do not include the drinks package with the inside cabins but do on any other grade. As we do not drink alcohol the drinks package was superfluous. They do have some non alcoholic drinks packages but fruit juices, a non alcoholic cocktail fruit mix,water,tea,coffee are all complimentary in the ocean view cafe anyway. It is open for drinks 24hrs, and for food most of the time. The cabin was very comfortable with a good amount of space and nice ensuite. I liked the room service breakfast (complimentary) too. Some guests just used it for coffee and fruit juice in the cabin and then went up to the oceanview cafe or main restaurant for their extensive choices. We did book about 4 meals in the speciality restaurants and they were very good but the complimentary main dining room was also excellent with lots of choice and very good staff. Certainly the complimentary moonlight sonata dining room was my favourite for lunch! The deck pool area was very good in the sunshine. Sometimes though all the loungers got reserved by people not actually there for extended periods. They state that the pool staff will remove items left for this and they can then be reclaimed. However they do not actually do this so a lot of reserved loungers could be a problem on very sunny days at sea. If loungers were not reserved they would probably have enough of them for everyone. I liked some of the daytime talks in the theatre about all sorts of interesting subjects. The evening shows were great fun too. Jayne Curry, a singer/comedienne with the Celebrity orchestra as backing, was my favourite but the trapeze artists were amazing. We went on a Celebrity excursion to Santiago to Compostella which was very well organised and also to Mount Teide in Tenereife. We went about by ourselves in Lisbon and Madeira which was very easy as the ship parks very close to the centres. In Madeira we hailed a taxi to get to the cable car and the driver offered us 3 hours round Madeira for 70 euros. We had a wonderful tour of all the vantage points, and a fishermans village and a church where the last emperor of Austria was "buried" - well the coffin was still visible in a side chapel. The driver took us to the sledge ride we wanted to go on and waited for us at the bottom.Speaking to experienced cruisers it is often good to negotiate a private tour with a local taxi once you have stepped off the ship. Be sure to leave plenty of time to get back on the ship though!. Internet access on ship is very expensive but the ports are all equipped with free Wi FI in various places like the cruise terminals. I am very prone to motion sickness and I did feel sick on the first full day at sea crossing the Bay of Biscay - apparently we caught the end of Hurricane Maria. Thereafter I had no problem at all during the rest of the cruise. The stabilisers seemed a lot better that when I last went on a cruise 25 years ago. Spa treatments are expensive on ship even with their discounts but nice for an occasional treat - I had 2 x 50 mins massages with a very expert practitioner and my joints and muscles felt a lot better. Captain Leo was great fun. His initial announcement as the "voice from above" in the navigation deck was that we would be leaving Southhampton when he had found the ignition keys! He obviously enjoyed meeting the guests and waving us off on our excursions in port with his officers. He did a very interesting talk too on how the ship worked and navigation etc.with plenty of time for questions. Of course the conversation got round to the Costa Concordia. I asked if it was true (I've seen the film Titanic) that if the ship was sinking that he the Captain would be the last off the ship? He said " Madam, you are very optimistic!". He did add, I hasten to say, that yes the captain was responsible for the evacuation so would be on ship till completed. All in all an excellent Holiday. I am going to book another with Celebrity. Read Less
5 Helpful Votes
Sail Date: October 2016
Celebrity Eclipse What a ship . This was our second time on this ship first time we did concierge class this time we tried aqua class what a pleasant surprise . Our holiday started at the hilton hotel southampton stayed overnight ... Read More
Celebrity Eclipse What a ship . This was our second time on this ship first time we did concierge class this time we tried aqua class what a pleasant surprise . Our holiday started at the hilton hotel southampton stayed overnight and took taxi down to ship early next day .We arrived before our allotted time but we were ushered on with such ease it took about 20 minutes from start to boarding the ship . Cabins were ready by one o, clock .In our cabin we had a bottle of wine canopies and fruit and every day of the cruise we had different types of teas .Our dinning option was a restaurant called Blu ,looking this restaurant up before our cruise it stated it was healthy dining a lot of reviews stated that the food was bland DONT believe it the food was amazing , the service was second to none everyone of the staff looked as though they enjoyed working there . From the manager Faith , the girl on the main desk Suki (who never forgot our names or room number ) ,our waiters Raffy and Michael ,Jasna our wine waiter (amazing lovely girl my fav) and Davidson who was always there at breakfast to give me my coffee with a smile and a laugh. Entertainment on the eclipse is VERY GOOD the entertainments team are superb Sue Denning and her team work tirelessly to give you a great cruise . A Couple of bad points (not down to any of the staff ) the speciality coffee lounge there are polite notices on the tables asking people to have there coffee and vacate there seats for other passengers this didn't happen, people sat there with there books , knitting etc didn't want to move . the other down point was the ocean view cafe it gets very busy i mean really busy sometimes it took us a good 15 minutes to find a seat .Food in the ocean view was very good (fish and chips superb ) Tip if u only want a hot dog or a burger and chips go to the mast grill not so crowded . Tip..... take one of the drinks packages saves you money ... places we visited ..... vigo ( walked for miles ) Madeira beautiful island clean, friendly just a lovely island ..... Tenerife ( didn't do much just walked ) gran canaria ( walked to a beach ) Lisbon (two days ) what a lovely place this is spent two days exploring the backstreets , churches and parks. Tip... watch your valuables do not put wallet or purse in backpacks .... One more thing if you take the Aqua class package you do not have to eat in blu you can eat in the main dining room but why would you !! I had my 59 birthday on our cruise and after our meal in Blu all the waiters, Faith everyone in the restaurant sang happy birthday and i got a cake a real treat and surprise . Celebrity cruises thank you .... Read Less
6 Helpful Votes
Sail Date: October 2016
We were once more enjoying one of our favourite ships, the fabulous Celebrity Eclipse on the October 16th thirteen night cruise taking in the Canaries and Portugal. This route was a first for us having previously cruised the Caribbean in ... Read More
We were once more enjoying one of our favourite ships, the fabulous Celebrity Eclipse on the October 16th thirteen night cruise taking in the Canaries and Portugal. This route was a first for us having previously cruised the Caribbean in October/November each year or the Fjords in May/June. We chose to drive to Southampton from Lancashire and set off early even though it was a Sunday sailing. Traffic and conditions were great so a good trip and with just one toilet stop and arrived in the car park at just after 10am. A short walk into the terminal and a tremendously smooth embarkation process followed by a very short wait in the lounge and we were on board by 10:40 being welcomed with a glass of champagne. We had a little explore to check nothing had changed since last year when we were last on board and had a lovely coffee in Al Bacio and a chat to a few fellow passengers. A further little walk and then on to the Ocean View Café for a really nice buffet lunch before being allowed to our cabin around 1:30pm. We were in a 2C partially obscured balcony cabin on the Port Side, cabin 6257. The obstructions on this level are the top of the life boats and the davits that hold them. This cabin was central on a lifeboat so a very minor obstruction and thus great value when you look at the deck above at far more cost. We had a very attentive cabin steward in Josefino who was very good as are most cabin stewards I have come across on previous cruises. This is a nice cabin, larger than a few other ships we have sailed, well laid out, flat screen TV a decent bathroom with shower with rounded closing doors rather than the dreaded shower curtain you endure on some ships. There was plenty storage for our clothes and sufficient hangers. Our case was then dispatched under the bed which was handy as it does not clutter the room. The toiletries supplied are adequate but not of the standard of a few years ago on Celebrity and one thing my wife seemed to moan about daily was the lack of power of the hair drier. We were on Select dining (something I believe should be in place on all cruise ships) so chose to reserve a table for two at 8:30pm in the Moonlight Sonata Dining Room and Olga the Dining Room hostess found us a nice table for 2 and we had two great waiters in Rudy & Jackline, so much so that after the first night we rebooked that table nightly via the very helpful Olga. We ate in the main dining room for all but one night when my wife was not feeling on top form and I went alone to the Ocean View and had a very nice meal in what at that time was a very quiet buffet restaurant. I am not one for ‘paid for’ speciality restaurants and we did not venture into any to eat although we paid them all a visit to look. I must say they were really pushing these and there were some good offers as the cruise progressed. Having spoke to a couple of people who did use them they seemed very enjoyable experiences. The food in the main dining room was all of a good standard, presented well, served hot (always a challenge in my opinion) and with good taste. We had a good choice and only a couple of things were repeated, but they were things I enjoyed so I was happy with that. We had the Classic drinks package as part of the cruise (supposedly a perk but I still think it is factored into the cabin cost) and although we are not big drinkers and it’s probably a good thing as even with what we did drink plus the coffees in Al Bacio I worked out at the prices on board it would have given us a bill of close on £500 - drink is very expensive if you do not have a package - but you are on holiday so get on with it and stop moaning. My dear wife tried several of daily cocktails ($8 - $11 + 18% service charge) and I generally stuck to G & T at what would have been $7.50 + 18% service charge had we paid individually outside a package. We enjoyed the various bars, people watching but are disappointed that Michaels Club is now a Members Only area. I must say Royal Caribbean could think about this as it is not a positive move. The Ocean View Café was the venue for breakfast and most lunches with much better variety than both P & O earlier in the year and Royal Caribbean last year. It was always busy but the staff worked well at clearing tables and seating people. This together with cards on tables asking guests to vacate when finished to let fellow guests eat was good but not over officious. We took in most of the shows and enjoyed all (we did see the same production shows on Eclipse last year but I would say this years were performed better by this cast). The guest entertainers were all good and Sue Denning works tirelessly to pull everything together and is a real credit to Celebrity. I appreciate others might day different but entertainment is always subject to personal taste. We enjoyed all port stops and also the warmer weather. We don’t book ship trips but made our own way without spending silly money. Of all ports on this trip Maderia was a highlight, it was really nice, I even got the dear wife on the cable car to get to the toboggans and she is really scared of heights! Lisbon was most definitely worth the two days stay, something pre trip I was concerned about but in honesty a third day would have been good. This is city I will book a long weekend to visit again as I enjoyed it so much. I thought the slowness of the first two days sail could have been improved by adding an additional port stop – P & O Ventura sailed at the same time on a similar itinerary and did it all in 10 days as opposed to our 13. I am happy with 13 as its a longer holiday but a further port stop would have been good. Back on board my wife booked for Zumba but only completed two classes before the instructor 'pulled a fetlock' and there was no replacement. I did wonder could one of the dance team not have taken this class? For the 2nd year running my wife won a watch in the raffle, I have told her next time can she win a cruise!!!! We love the ship, its well laid out, well run, great Captain and team of officers who always engage with you and all staff seem happy in their work which is good and gives a great atmosphere. All in all a great vacation and we will certainly be back on Celebrity in the not too distant future when I have saved some more pennies! It is still our most favourite cruise line having now tried a few and well worth the little extra it costs. Disembarkation was first class, we chose to take our own luggage off and literally had breakfast and walked off the ship, no customs issues or waiting in lounges for times to leave and we were in the car by 8,30 and on the road back North. If you have not been on Celebrity before Eclipse is a great starting point - yes drinks are expensive but if you are prepared you should be OK. Standard of food is good and if you want more, just ask, no one will be offended, I know a few say there are less courses and less choice but there is plenty for us. Read Less
4 Helpful Votes
Sail Date: October 2016
This is our 7th cruise in all and our 4th on Celebrity Eclipse. As we don't fly, sailing from Southampton is very convenient as it's only a couple of hours from home. Embarkation was really smooth and as we were Concierge we ... Read More
This is our 7th cruise in all and our 4th on Celebrity Eclipse. As we don't fly, sailing from Southampton is very convenient as it's only a couple of hours from home. Embarkation was really smooth and as we were Concierge we were able to board before 12. When we boarded we were greeted by a glass of champagne which was welcome. As expected, there are staff trying to get you to buy upgrades and drinks packages but we never felt any pressure to buy anything. The ship is beautifully appointed and spotlessly clean. The main atrium with glass backed lifts is breathtaking. Cabin was perfectly adequate and as we were Concierge, we had better bathrobes and a pillow menu. We made good use of the balcony as sun was on our side from early afternoon until sunset. We dined in main restaurant with set dining as we like to sit with same people and get to know our waiting staff. Our waiter was Tasha assisted by Radha and both were excellent. We are non meat eaters and whilst on previous cruses this has been a bit of a problem, but not this time. In addition to a wide range of fish dishes, they now have a vegetarian menu which we were offered every night. Breakfast and lunch were in Oceanview Cafe. The range and quality of food available is tremendous. If you go during peak times you can have a problem finding a table but when that happened we simply came back a bit later. Entertainment was OK with shows and individual performers. Our favourites were the matinee on the final day with singers from the ship's cast who were superb and Beatles Celebration who did two performances, one in the theatre and one in the Sky Lounge where we danced and sang like we were teenagers again. Sue Denning the cruise director was brilliant, don't know where she gets her stamina from and in fact the whole entertainment team were great.. We found the service really friendly. The staff work really hard. We did not do any shore excursions, preferring to take local HoHo buses. Our undoubted favourite place was Madeira which was enchanting. We will definitely go back again. Celebrity have decided to end formal nights and replace with "Evening Chic". Problem is that most people either didn't know or decided to ignore it and wear formal anyway. You therefore had a mix of people, some in casual and others in dinner suits. I suggest that Celebrity either abandons dress codes entirely or goes back to formal. Read Less
6 Helpful Votes
Sail Date: October 2016
This was our 3rd Celebrity cruise and we had a fabulous time. Ship, cabin, crew, food and entertainment were 1st class. After the first night, we went on select dining but dined at roughly the same time each night after meeting up in ... Read More
This was our 3rd Celebrity cruise and we had a fabulous time. Ship, cabin, crew, food and entertainment were 1st class. After the first night, we went on select dining but dined at roughly the same time each night after meeting up in the Matrtini Bar with friends. We were always found a table quickly and was never disappointed with either the food or service. We pre-booked the 3 speciality restaurants, however we would not do this again as we found Qusine not to our taste. Tuscan Grille was good with some interesting steaks, but Murano was excellent. We made a night of it with 4 friends and turned it into our own 'formal' night - what a brilliant time we had - one of the best meals we have ever had. The entertainment was very varied and they tried hard to meet all tastes. Sue Denning was an excellent cruise director and seemed to be everywhere - first off the ship when we docked making sure everyone was ok, around the pool in the day as well as hosting all the shows late into the night! We ventured in to the silent disco which was absolutly hilarious! We were slightly surprised by how many cruisers had mobility issues, but the ship coped well, albeit, at times it was dodge the mobility scooter, but it didnt bother us. The gym was well equiped and well used, although I would have preferred the treadmills to be pointed forward rather than starboard - on rough sea days(and we had a few) I found it difficult to run. We did a mixture of organised trips and doing our own thing. We were very disappointed with our trip to the mussel farm in Vigo, very poor value. We did complain but did not get any gesture of credit as others did, which seemed inconsistent. Our favourite ports were Funchal and Lisbon - both places that we would like to return to. We had the classic drinks package thrown in and did not upgrade - good decision as we got full value out of the standard package. The drinks were very expensive even without the £/$ issue, so being on a package meant we did not need to worry! Overall this was our best cruise - we made friends with some lovely people, and we are now planning our next cruise with them! Read Less
Sail Date: October 2016
We have sailed many times with celebrity and this was the 6th cruise on eclipse. The disappointment was that the Bistro on 5 has been replaced with Sushi on 5 This is a limited taste restaurant and was empty most days . Also the very ... Read More
We have sailed many times with celebrity and this was the 6th cruise on eclipse. The disappointment was that the Bistro on 5 has been replaced with Sushi on 5 This is a limited taste restaurant and was empty most days . Also the very generous celebrity have given away so many drink packages that include speciality teas and coffees, that the Re was no chance of getting a seat in cafe baccio. This cruise there were small notices asking for people to drink up and go and not play cards in Baccio. Never needed that before. I would rather that the coffees were paid for and they still gave the brunch, petite fours and the old 4 courses at dinner. I was wondering if they were trying to attract business from the likes of P and O as so many people we spoke to had cop,e to try it out. Then they complained that it t was not as good as P & O expensive wines and no union jacks. Come in celebrity you are a higher level than that , either pout up the price or stop the give always. The food was as usual fantastic, most entertainment was good. Accommodation excellent and service wonderful. These are things that celebrity has always been good at. Read Less
11 Helpful Votes
Sail Date: October 2016
Timing and destinations were our main decision makers for this cruise. We had never cruised with Celebrity before (10 previous cruises) so thought we'd try them. On boarding there was no one to guide us to the lunch area set aside for ... Read More
Timing and destinations were our main decision makers for this cruise. We had never cruised with Celebrity before (10 previous cruises) so thought we'd try them. On boarding there was no one to guide us to the lunch area set aside for "Concierge Class" guests, we did ask a couple of crew members but they seemed to have no idea what we were asking, so we ended up in the main buffet area. Our "Concierge" cabin was stateroom 9350 and luggage was delivered in good time. We were a little disappointed with the size of this cabin, but it was clean and nicely presented. I soon found out that the hand basin tap (faucet for the American readers) had a long, obtrusive overhang thus risking hitting one's head on it when rinsing the face. That aside, the shower was very good with a really effective, but quiet, extractor fan, no misting of the mirror whatsoever. We did not have a beverage package included with this cruise and soon found out the extortionate costs of ANY type of beverage (water, soft drinks plus, of course, alcoholic drinks). As an example one 330 cl bottle of Beck's beer was $7.50 plus 18%, so total of $8.85 (£7.38 @ $1.20 to the GB£) unbelievable! Needless to say we were careful when choosing any drinks. Had we opted into the "Premium Beverage Package" that would have cost over $2,000 or over £1,800. Okay, our cruise price was probably quite a bit lower than those who had it included, but our main objection to these packages is that both of you have to take it and my wife only has a couple of glasses of wine with dinner and a cocktail prior. We had what we wanted and our total bill came to £365, a saving of £1,445, not bad! Had we been on a package deal we would, I'm sure, have had more to drink, but silly to drink just to justify the package. Moving on to a more positive note, the food we had was very good and varied, well presented too. The "Oceanview Cafe" offered really good buffet food with a great selection to accommodate all tastes. The main dining room "Moonlight Sonata Restaurant" was equally good as was the service we received. Entertainment was reasonable, but that's all. I do agree with another contributor that special, reserved seating was opened up to all-comers just prior to the start of the performance, bear that in mind should you choose to cruise on this ship! As usual with ships' crews, they were all keen to assist and kept the public areas really clean. Our cabin attendant, Maria, and her assistant were unobtrusive and carried out their work in a warm and friendly manner. We liked this ship for its very quiet running and good food. Our biggest issues were that simply everything on board had a price tag attached (plus the mandatory 18%, of course). As another subscriber pointed out, we had never before been asked to pay for shore-side transportation at any port of call on past cruises! I hope these comments help the readership, happy cruising! Read Less
4 Helpful Votes
Sail Date: October 2016
Living near to Southampton means we can leave home and be in our cabin within an hour, this is the second time sailing on Celebrity Eclipse and the ease of getting on board is a plus. The ship was still in immaculate condition and our ... Read More
Living near to Southampton means we can leave home and be in our cabin within an hour, this is the second time sailing on Celebrity Eclipse and the ease of getting on board is a plus. The ship was still in immaculate condition and our balcony cabin was kept efficiently clean and tidy by the cabin steward who we hardly saw. We were on freedom dining but generally ate at the same time and being given the same table which allowed us to become friendly with the waiting staff who were exceptional as was the food served. It was good that the menu had standard items every day to cater for those less adventurous eaters. We had a drinks package and the wine waiter although extremely busy did manage a refill after the first glass of the evening. The cruise director (Sue ) is one of the best we have had, she is everywhere and also talented performing in her own show and taking part in many of the activities that were offered on board. The only disappointment was the lack of availability of 'John Smiths Bitter ' in the sky lounge which meant I did not fully utilise the drinks package. The ports and excursions were well organised although Lisbon was very busy with a lot of building and road works near the port causing many traffic jams. Although the weather was not as good as it could have been we enjoyed a very relaxing cruise. Read Less
1 Helpful Vote
Sail Date: October 2016
We chose Celebrity because we had never done one of their cruises. We have cruised about 15 times. The Eclipse is a beautiful ship and you certainly feel spoiled and well looked after. The cabin stewards change towels twice a day and the ... Read More
We chose Celebrity because we had never done one of their cruises. We have cruised about 15 times. The Eclipse is a beautiful ship and you certainly feel spoiled and well looked after. The cabin stewards change towels twice a day and the sheets are changed frequently. We had a balcony stateroom which was not overbig and had very little drawer space for 2 weeks. Left T shirts etc in my case. The waiters and waitresses are amazing and Yashvin and Carola did a fantastic job and always with a smile. The entertainment was very good - best I have seen. The specialist restaurants are very good but we were disappointed with the food in the general restaurants especially the Ocean Cafe. The choice was good but the quality not so good. Most of the roast meats were overcooked and dry. Not as good as other ships we have been on - P & O, Royal Caribbean and Cunard. Everyone tries hard to please - can't fault that. The other downside is the cost of the drinks which I thought was quite steep. Please do not go on board without a drinks package because the wine is very expensive. We have learned! All in all, I would return to the ship with a drinks package and not expect too much from the food. Read Less
11 Helpful Votes
Sail Date: October 2016
This was our fifth cruise with Celebrity in the last three years (our third on Eclipse from Southampton). The itinerary was not one that we would normally have chosen, with a lot of sea days, but we wanted some early autumn sunshine ... Read More
This was our fifth cruise with Celebrity in the last three years (our third on Eclipse from Southampton). The itinerary was not one that we would normally have chosen, with a lot of sea days, but we wanted some early autumn sunshine and, above all, the ease and convenience of a Southampton embarkation. The parking, check in and boarding process were, as usual, outstanding – even better than our last two experiences at Southampton. From parking to onboard and glass of champagne in hand in under 20 minutes. The ship is still in generally excellent condition after more than 6 years in service although there are a few signs of wear and tear in some public areas that should be addressed in the near future. We remain of the opinion that Solstice class ships are beautifully designed and that the modern chromium and glass look is preferable to dark wood and gold fittings – but that’s a matter of personal taste. The balcony staterooms are all of a generous size, with a sofa as standard and an exceptionally large balcony. The bathroom is also of a very high standard with wrap around perspex screens in the shower (no grotty shower curtains). Our stateroom attendants were excellent. We used the Oceanview Café for both breakfast and lunch and thoroughly enjoyed the range and quality of the food offered each day. This cruise seemed to have 100% cabin occupancy, and many of the guests were elderly and of limited mobility, so the self service environment could become a bit of a bun fight on occasions, but we managed to eat both breakfast and lunch on the outdoor rear deck on every day except the outbound crossing of the Bay of Biscay. We were greeted at both breakfast and lunch by the lovely Bernardo, (who dispensed the hand sanitising gel at the entrance), with wit and enthusiasm. It is always these exceptional crew members that we remember and that bring us back to Celebrity. We used the Main Dining Room every evening (we never felt the need to “upgrade” to any of the speciality restaurants). We always choose the anytime dining option as we don’t like to be committed to having dinner at a fixed time, or at a pre-determined table. Some guests seemed to be of the opinion that the anytime option didn’t work very well, but we were entirely satisfied. On our first evening we were seated with Shubert and Jaydash as our waiters and we cannot speak highly enough of their professionalism, warmth and good humour. We asked to be with them again on the next night and we then stayed with them for the entire cruise. On the few occasions when a table in their area was not available, we were given a pager and relaxed in a nearby bar for, typically, 10 minutes, until one had been prepared for us. Our sommeliers, Manuel and Sedat were superb - we have never enjoyed such attentive and generous service before. We were also impressed by what seems to be a new policy of the waiting staff taking wine orders and bringing it to the table when the sommelier is occupied elsewhere. That’s a big improvement as it has sometimes been difficult to attract a sommelier’s attention on previous cruises. The evening meal menus were superb on this cruise. We enjoyed, by way of example, Escargots, Prime Rib, Fillet Steak, Frogs Legs, several different carpaccios, Duck, Lobster, Snapper, Sea Bass, Lamb... We were particularly impressed that even on the last night, we were offered Chateaubriand. There is typically a choice of 9 or 10 starters, mains and sweets and, as it was sometimes difficult to choose, Shubert would often bring us more than one dish to try. We loved the obvious pride that he had in the wonderful food on offer every night. To our amazement we occasionally witnessed (or heard of) guests who were vociferously unimpressed with some of the dishes which reflected, I believe, more on their tastes (or lack of) than any deficiency in the food. The wine list was excellent, with a wide range available within the price constraints of the “classic drinks package”. Despite the bars being very busy, service was generally excellent, with only a few occasions where it was difficult to be served either while seated or at the bar. Given the number of sea days, daytime entertainment was important and we felt that on this cruise, the ever hard working Sue Denning and her team put on an excellent programme. We enjoyed numerous quizzes, plus the egg drop and paper aeroplane competitions. Sue is a gem, and although she probably appeals most to a largely British audience, she is one of Celebrity’s stalwarts. She is ever present and was even there, on the gangplank, on the last day, wishing everyone well. The evening entertainment was varied and excellent. Three production shows, quality singers, a Beatles tribute act, comedians, a magician and a juggler, plus some top notch late night stand up and liar’s clubs. The 2 house bands were great too. A quick summary of the destinations. La Coruna is pleasant to walk around, especially up to the lighthouse Funchal is lovely. We know Madeira quite well, so a walk around the town was fine for us Tenerife was fascinating – we went on an excursion to Mount Teide which was superb. Gran Canaria – we went on the Gran Canaria City Highlights Tour which was also very good Lisbon – The ship docks right in the City, so we walked around the major sights on both days We would have much preferred an extra day in the Canaries, rather than 2 days in Lisbon. In summary, a lovely cruise with the best food and service that we have yet experienced with Celebrity (and that’s saying something). This is, perhaps, not a cruise for the young or early middle aged. Probably due to port of embarkation (no need to fly), the unchallenging itinerary and the time of year, the average age of the passengers was considerably higher than we have experienced before – perhaps mid sixties to early seventies. We also experienced a few isolated incidents of poor behaviour, with appalling rudeness to the ever hard working crew and one case of extreme drunkenness. I think most people who choose Celebrity like a “modern luxury” upmarket ambience and on this cruise, there was just a touch of an all inclusive Benidorm atmosphere on occasion. Read Less
7 Helpful Votes
Sail Date: October 2016
My OH chose this cruise as we had sailed the Western Med several times, visited the Baltic and had a lovely wine cruise to France and N Spain. The Eclipse was as lovely as ever. We had a balcony room on deck 8 and it was kept in great ... Read More
My OH chose this cruise as we had sailed the Western Med several times, visited the Baltic and had a lovely wine cruise to France and N Spain. The Eclipse was as lovely as ever. We had a balcony room on deck 8 and it was kept in great order for us by great cabin staff. I love having the bed by the balcony to be able to relax in/on the bed and watch the sea is just lovely. The bathrooms I really miss when I go home ! Embarkation was a s smooth and efficient as I have come to expect and after sipping the glass of champagne we were seated at Cafe al Bacio - one of my favourite venues! We were on board for just after 11 and the rooms were ready just after 1 - just perfect. We received our cases in good time and were all "shipshape" by Muster drill time then off to our sail away meeting at the rear of the ship. The Bay of Biscay was a little choppier than I had previously experienced but I coped and to be honest I have now allayed all fears of the sea sickness I suffered as a kid.The Eclipse made it seem like a smooth sea so that will do for me. The ports I had a mixed reaction to. La Coruna seemed a little run down though it was rather a dismal day. We enjoyed Madeira, the drive to the 2nd highest cliff in the world had me quite on the edge of my seat - it was great to see all the banana trees growing on all the tiered groves. The best excursion was on Gran Canaria where we took the whale and dolphin watching trip. We saw a Bryde's whale and too many dolphins to count. I would re do that trip any time at all and I loved it! The overnight stay in Lisbon was great and it seems that Celebrity is favouring doing more of the same. On the next trip I have booked there is an overnight at Le Havre(Paris) and Amsterdam! The staff continue to be a great strength for Celebrity. They are so genuinely helpful including those who can be in no expectation of "reward". I have a mobility issue and I never failed to be impressed by the thoughtfulness of staff e.g. the ladies in the rest rooms who would rise to press door open buttons for me.... wait for me to get there and then see the door safely locked is one example. Staff are much more considerate than some fellow travellers. On one excursion for the return coach journey one couple decided not to keep to their outward seats but to take our seats at the front which had been reserved for disabled guests! I really noticed on this trip that there was a total predominance of British cruisers on this cruise and I missed the international nature of other cruises we had done. We had chosen select dining which really suits us better - I really don't care for a time limitation as to when to get to dinner so select is perfect. The Maitre d' had us taken into dinner almost immediately every night and gave us the choice as to whether to share or to be a couple. We had lovely dinner companions each night and really enjoyed this and the food we were served. We had the drinks package and were always extremely well looked after by the sommelier. Our table wait staff were great - attentive, efficient and effective. We did one dinner in the Tuscan restaurant and we really enjoyed our steaks and the dining experience. The setting for this restaurant is lovely, right at the stern of the ship with wonderful views of the ocean. We are not musical fans so we only went to the theatre a couple of times; once to see The Beatles tribute band who were good and entertaining and once to see the late night comedian who was funny. Sue Denning as I have previously reviewed before is an excellent cruise director and we haven't half noticed the difference when we have been on a ship with a different CD. Where she gets her energy from I really do not know. She is a commensurate professional and Celebrity should try to clone her! We attended the 2 water colour painting activities but they weren't a patch on the 5 sea day classes I attended on a western Med cruise with an Art Tutor. We tried to fit in some trivia quizzes which I enjoy if I can get to them! Where we did enjoy ourselves was at the Martini bar where I tried to make inroads on the Premium Drinks package I upgraded myself to. The staff are great there and are very entertaining. I would now comment that Celebrity have reduced the number of free movies one can watch in the room. This is disappointing as there are some good films onboard but you either have to pay a surcharge to see them in the room or go to Celebrity Central to the mini auditorium there where to be honest the seats are not that comfortable! Disembarking also proved as smooth as embarkation. We located our cases very quickly and as our car was parked opposite the ship we were on the road and away very speedily. Having been spoiled for nearly 2 weeks I confess I found the drive back to Cheshire exhausting and I have decided that we will revert to train travel again in the future as it is easier. So suffering Eclipse withdrawal symptoms I have booked the British isles cruise for next June and am on countdown again. Read Less
5 Helpful Votes
Sail Date: October 2016
A trip to celebrate my wife's birthday, so chose a cruise that left close to the day, and visited some places that we had never been before. This was our first cruise, and were not sure what to expect. The comfort and cleanliness of ... Read More
A trip to celebrate my wife's birthday, so chose a cruise that left close to the day, and visited some places that we had never been before. This was our first cruise, and were not sure what to expect. The comfort and cleanliness of the cabin was excellent, we had a balcony, and the service in the cabin was just as good. We had breakfast in the cabin on most days. The ship was a bit crowded, no chance of a sunbed on deck, and the self service restaurant was not to our liking. A couple of long sailing periods did not help. The main restaurant was really good, very friendly service, good food, and drinks topped up regularly. We did break things up with visits to speciality restaurants, with varying success. The Tuscan Grille was our favourite, great service, great food, as many courses as you want, and a superb view. The Q-sine restaurant is a bit "off the wall", but well worth a visit. The one disappointment was Murano, which is highly thought of, but not by us. We found this to be a bit too stuffy and pretentious, although the food was very good. Our visit was spoiled by the service - we requested a different table due to excessive vibration causing my wife some distress - but were refused. We just got up and left without finishing our meal! We found the entertainment a bit weak on most nights, but there were a few good ones. We are not gamblers, so we cannot comment on the Casino. The shopping was OK as long as you want designer goods. The organisation of the ship was excellent, on embarkation, shore visits and excursions, and disembarkation. The crew were friendly, always visible, and would answer any questions. Read Less
2 Helpful Votes
Sail Date: September 2016
My husband and I have cruised many times in the past with Celebrity and it was always a thoroughly enjoyable experience characterized by very good food, excellent friendly staff, great entertainment and very well maintained and cared for ... Read More
My husband and I have cruised many times in the past with Celebrity and it was always a thoroughly enjoyable experience characterized by very good food, excellent friendly staff, great entertainment and very well maintained and cared for ships. So it was after a gap of about five years, where we had sailed on other lines for a change of experience[ and sadly found some with declining standards e.g The Quality of the buffet ingredients & choice, the friendliness of some staff ] that we returned to Celebrity this September, for their Azores, Canary Islands & Lisbon Cruise. The key question for us was would the Celebrity Eclipse cruise replicate, or better, the excellent experience we held fondly, in our memory, of sailing with them previously. From an exceptional start of getting from parked car to being on board, with drink in hand, in just 26 minutes; to a thoroughly well maintained Eclipse, a great inside cabin, consistently friendly staff, some great new shows, very good food, served by some of the most genuinely friendly staff we have had the pleasure to meet at sea. The two day overnight stay in Lisbon was a real treat; matching great ports, to an extended stay, is a really welcome development. Bottom line, Celebrity, in a word you were consistently excellent and had not suffered some of the cost cutting and degradation of food and service, we had seen on some other lines.The Eclipse Captain & crew (including Sue the Cruise Director) can be really proud of the experience they deliver. We will be back again soon!! Read Less
6 Helpful Votes
Sail Date: September 2016
Celebrity Eclipse Cruise from Southampton to Azores, Madeira, Gran Canaria, Tenerife and Lisbon {13 nights} This was my first proper cruise. I went on the SS Uganda in 1976 with school so I don’t count that! Went in a party of 6, all ... Read More
Celebrity Eclipse Cruise from Southampton to Azores, Madeira, Gran Canaria, Tenerife and Lisbon {13 nights} This was my first proper cruise. I went on the SS Uganda in 1976 with school so I don’t count that! Went in a party of 6, all adults aged from mid-40’s to 53, from Southampton 17/09/2016. This could be quite long as I’m writing it for all first timers. I had no idea what to expect, so here goes: ARRIVAL - Arrived at Southampton approx. 11.00am, our boarding time slot was 3.00pm. This was not a problem as we just went through the process as normal. Cars drive right up to the drop off area for luggage & passengers. All luggage taken by porters and transferred to ship; you don’t see it again until you get to your cabin. I was the one numpty that left the passports in the luggage! Not a problem. Porter fetched case and took it back down when passports retrieved. I then dropped car off at the collection point literally across the road {I had arranged a drop off/collect at the port by wepark4u on the web. I would recommend this}. Very smooth and efficient system. BOARDING - We then went through the boarding process, into a large reception area where we were processed; details input onto computer, photo taken and boarding card issued {this is like a credit card that contains all security info/photograph/drinks package etc.}. The cards gets you into your cabin and any purchases on board are charged to it. You need it to get off and on the ship. This process took about 5 minutes. It was then off to the ship and board. This is when you first meet the ship’s crew, a quick scan of your card and you’re on! This ship is yours to experience. We obviously went to the bar and sampled our drinks package. At approx. 1.15pm the rooms were ready. CABIN - We had an outside room {called a Stateroom} with a fairly large window – deck 3 room 3140. It was certainly large enough for us. On entry there was a fair sized bathroom to the left: loo, sink and shower with enough storage space for our toiletries. In the cabin there was a ‘leather’ settee on left wall with a small table in front, a large flat screen TV opposite. Below was a ‘top’ area with 5 drawers below. Not massive drawers but sufficient for us. Hairdryer in the drawer. Queen size bed with overhead storage. There was a large enough electronic safe – you input your own code for the duration, and a small fridge/mini bar. You are charged for use of mini bar {well we would have been on our package}. There was a large enough double wardrobe with approx. 20 hangers in for 2 people. We had a dedicated attendant {Andrew} who looked after all of our needs – nothing was too much trouble. The room was cleaned/tidied several times a day and bed turned down at night. I would recommend an outside cabin like ours as the large window gave plenty of natural light into the cabin and made it feel large. It was also good to sit and watch the sea go by. We saw numerous dolphins and whales. I peeped into a few inside cabins and they appear to be the same size/layout but obviously no natural light. I appreciate budget plays a part in cabin choice. The only down I can think of is that the air con is on ALL of the time {we certainly never sussed out how to turn it off} and created a bit of dry eyes and throat syndrome. It can be turned up or down according to weather. TIP: take a plug converter as the plugs are either European or US. We also took an extension so we could plug more than one thing in at a time. SHIP – MASSIVE!!!! 15 decks tall. Longer that the height of the Eiffel Tower. 11,500 square feet of sail {that’s the side of the ship to the wind}. Front bow thrusters. 2 Rear azipods instead of propellers make for a quiet and smooth cruise – I learnt all this from the Captain’s talk in the theatre! Lifts fore and aft. Sky observation lounge at the front with a cracking view and a good bar. Good for relaxing. Quizzes and events held here. One pool in the solarium {adults only}. Beds can’t be reserved here. Anything longer than 30 minutes and staff remove towels etc. Two outside pools. Beds can be reserved here. If we wasn’t up by 8.00am the best beds were already taken. I used the running track here most mornings so I reserved all of our beds no problem. It’s also nice to sit and watch the sun come up. It can obviously get windy here. Towels and blankets are available on the pool decks – use as many as you need/want. The Mast grill is here and another bar. To the rear is a large lawned area with a bar. You can relax, play bowls, small putting green, sun bathe etc. There is a library and games room on deck 9 and 10 {I think} with a large central atrium and another 8 lifts. There is a 1500 seater theatre on deck 4. They do 2 shows a night. The ship has its own cast and they do majority of the shows – all very good and entertaining. They also have guest artists and we had a couple of comedians too. There are numerous shops {most of them expensive – 249 dollars for a shirt – IN THE SALE!!}. Anything purchased here is charged to your card. You can check your account details via the TV in your cabin – keep an eye on them. We were charged twice for drinks we hadn’t had; Guest Services took the charge off no problem. There was also several art auctions in the Sky lounge. Dress most of the time was casual – shorts, vest and flip flops, although the restaurants have restrictions. The clientele was primarily old; apparently Celebrity is well known for the older age group. We had no idea when booking it and to be honest it didn’t make a jot of difference. It’s a massive ship so explore and enjoy. BARS - Numerous bars on various decks. All our drinks were included {you have to show your card} and they were ‘proper’ brands such as Famous Grouse, Absolut vodka etc. All good quality stuff. Spirit measures are larger than UK as it is classed as a US ship. The measures are MINIMUM…they often pour a lot more, so get to know the bar staff!! There is a casino on board {closed whilst in ports} and plenty of one arm bandits. I managed to win over a 100 dollars on my last night – well chuffed. You need cash for the casino, it isn’t charged to your card. I used sterling, dollars and euros. RESTAURANTS – There is the Ocean View by the pool area. You can have breakfast, lunch or tea here. This is informal – shorts and vests are allowed for example. It’s very much mass catering and not always easy to find a table – for 6 anyway. There are various food stations serving different types of food from around the world. Have as much as you want. All of the staff are exceptionally helpful and go the extra mile for you. The food is of a very good standard. We had our evening meal in the Moonlight Sonata restaurant – two sittings, either 6.30pm or 8.30pm. We had the 8.30 sitting. {This worked well. It allowed us to make the most of a long day by the pool and visit Café Bachio for a coffee and treat AND have time to chill before getting ready}. We were normally finished by about 10.00pm which meant time to get to the theatre for a show. There were several specialist restaurants that you paid for so we didn’t use them. We had 3 formal nights; we all got dressed in best bib and tuckers, ladies dressed in long dresses etc. On other nights it was ‘informal chic’ – basically smart jeans/chinos and a collared and sleeved shirt, ladies looking smart in similar fashion. The food and service in the Moonlight Sonata was EXCELLENT. Everything was 5 star plus. You can have as much as you like. I had 2 crème brulees most nights! You get your own dedicated table staff and the service is above and beyond. The quality of the wine and port is excellent. PORTS OF CALL – We didn’t take any of the cruise advertised tours – we intended to do our own thing or nothing – so I can’t comment on them. AZORES: didn’t get long here. We walked around the main town, took in the scenery and the bars. Very nice and very Portuguese. Weather excellent. MADEIRA: {Funchal} very interesting. We took our own open top bus tour {15 Euros pp}, lasted about an hour – very interesting. I would recommend this, you get to see quite a bit. The main town is beautiful. We took the cable car up to the top. Views were beautiful over most of the island. There is a café here – with 2 extremes of weather. Cold up there and HOT by the coast. Weather excellent. TENERIFE & GRAN CANARIA: If you’ve been before you know what to expect. Purpose built for tourism, not really my cup of tea. When you get off at Gran Canaria turn left out of the port and head towards a tall green glass building – you can’t miss it! Continue past this and you’ll find a lovely beach so take your kit. We were not told about this by the cruise staff – probably because the cruise was trying to sell a 45 dollar trip to another beach. Large shopping centre opposite the docks if all else fails. Weather excellent. LISBON: EXCELLENT! Had 2 days here. Beautiful 17th/18th century city, stunning architecture. Plenty of narrow streets and alleys. Plenty to see and do. Built on several large hills so a lot of walking is UP…followed by quite a bit of down. Not suitable for people with mobility problems in my opinion. We took an open top bus tour for 20 Euros each. The stop is directly opposite the entrance/exit to the port, which is about a 2 minute walk when you disembark. More informative than interesting. There were plenty of tuk tuks touting for business. This seemed a good way to see the sites as they can get down the smaller streets – we didn’t use these though. We found a bar called Wine Bar do Castelo {I’ll do a separate review for that} which offered free samples! This city is beautiful and I intend to go back for a longer break. Weather excellent. Overall my opinion of this cruise is excellent; excellent ship, staff, facilities, service and experience. We’re already looking at 2018 {we’ve got Cephalonia next year}. Read Less
2 Helpful Votes
Sail Date: September 2016
For my wife and I, this was our second cruise with Celebrity. The last time was on the Solstice in Alaska, so being on the Eclipse, a sister ship, the layout was very familiar. We left our home the day before (Friday) and stayed at the ... Read More
For my wife and I, this was our second cruise with Celebrity. The last time was on the Solstice in Alaska, so being on the Eclipse, a sister ship, the layout was very familiar. We left our home the day before (Friday) and stayed at the Holiday Inn at Fareham, that night. We were so glad we did, as we subsequently heard so many stories of traffic problems in many parts of the country on the Saturday, from other passengers. It was also made worse locally, as the Southampton Boat show was taking place. We arrived in Southampton (City Terminal) at about 11am, and parked up in AB Parking carpark, which was about 300 metres from the terminal building. Plenty of staff on hand to direct us to a parking bay and our luggage was then collected and put into vans which were moving along behind all the cars. We didn’t see our luggage again until we were in our stateroom. As a note, you need a trolley on the return journey, as there are no vans to collect your luggage, to take back to the car. Then a short walk to the terminal building. Because we were Concierge class, we were directed to the Priority Check in desk and then straight onto the ship and drink in hand, all within 30 minutes from parking! We had free parking as part of our package when booked last December but a few weeks before we left, because I heard nothing from Celebrity about this, I contacted them, to be told they had forgotten to book it with A B Parking! In the end, after much e-mail correspondence, they told me I had to book it myself direct with AB Parking and they gave me on board credit for the cost! We were greeted on board with a glass of champagne and the explored the ship which was still fairly empty. We were told there was a complimentary lunch for Concierge class in the main dining room. We were seated on a table with 3 other couples. The ship’s passengers for this cruise were predominantly Brits, some Americans and Canadians. We were told by public address that the staterooms opened at 1.15pm, so after lunch we went to our room. Because we had signed up for the Cruise critics meet and greet party, this was on the next full sea day in the Cellar Masters bar. The captain, Cruise Director Sue Denning, along with other senior staff attended. It was nice to put faces to other guests who were only known by “user names” on the forum. Compared to our trip on the Solstice last year, we found the entertainment to be excellent. Sue Denning (who had just returned to the Eclipse) and her team were excellent and we found the entertainment to be very good all the way through the cruise. Sue is a true Brit and she may not be “everyone’s cup of tea” but her enthusiasm and professionalism shone through. She performed a one lady show one evening, singing, comedian, and all without an auto prompt. She was superb. Musical entertainment was usually taking place at various locations all over the ship and in the late evenings, we usually ended in the Sky Lounge. We thought the house band, Blind Vinyl (lead singer Sheryl Ryan) were excellent. The Abba evening was very enjoyable. Dejan at the Sky Lounge bar was also excellent and remembered our drinks and names within a few days! As it was out of school holidays, the guest were predominantly and mainly of 60 age, plus. We were told there were about 100 wheelchairs and motorised scooters on board, so at times the lifts were full and it was quicker to walk up and down the stairs, at peak times! We usually ate in the main Moonlight Sonata restaurant, at the early 6pm sitting. We found all the food to be, good to excellent quality. The portions in the Main restaurant for evening meal are not large but they are adequate. We found ALL the staff to be very friendly and hard working. Our Room Steward Sergio, was excellent, as was our main restaurant waiters; Marte and Rizal. We found our Sommelier, Koray very attentive and knowledgeable about the wines. He always remembered what wines we were drinking. We ate twice in the Tuscan Grille which is located right at the stern on Deck 5. We had a window seat on both occasions and saw a lovely sunset the first time and then leaving Lisbon on the second occasion. The food was plentiful and as many course as you wanted. We manged to obtain the special offer (2 for 1, and $30 per head), so didn’t pay the full $45 charge pp. We usually had breakfast in the main restaurant rather than going up to the Oceanview Cafe. There was usually quite a queue before being seated. We found the quality of food was better there, and it was nice to be served. The Oceanview Café at lunchtime was very busy and usually there were few tables available inside. We either went to the outside area at the back, by the bar, or up to the next deck and got a blanket and sat on the lawn. We did think there could have been some more chairs/seating in the bars, particularly the Passport Bar on Deck 3. Between the evening meal sittings (around 7.45pm to 8.30pm) it was very crowded in those bars and also on Deck 4. Perhaps reducing the size of the chairs may help and would allow more to be fitted in? We booked all our shore excursions via Celebrity and the trips were well organised. We usually had to meet in the theatre for priority disembarkation. Only once direct from the dock and we were quickly shown to the waiting coach. The ship is generally well maintained (a few peeling paint patches in awkward places) and constant maintenance is being undertaken. It is also constantly being cleaned, along with all the rest rooms. We never found any dirt. A credit to all the hard working staff. We often found it difficult to find a sun longer by the pool on Deck 12 and also on Deck14. Although it was a bit easier mid-afternoon. A lot seemed to be reserved but no one sitting in them for hours! After much thought, we opted for the Premium drinks package. It wasn’t cheap for the 13 nights! If you are a medium drinker, I would certainly recommend either the Classic or Premium drinks package. Firstly, you don’t have the aggravation of signing for the drinks every time and then checking the tv for the bill. As we had the Premium package we usually started off with freshly squeezed orange juice at breakfast, decent coffee, and then pick up water bottles for the morning. All in all I think we got our money’s worth but yes, it is expensive! However, as we both had the Full Premium drinks package, we were charged $9 each for a beer on two separate occasions from the Oceanview bar. This meant going to Customer Relations to have the charges removed! Not sure how the system shouldn't allow us to be charged, if we had the full Premium drinks package? Celebrity really ought to make sure this doesn’t happen! Another slight moan was the cheese and wine event and band event on the lawn (Deck 15) when leaving Lisbon. The event was nicely set out, with rugs, little table and little seats. Although the plastic ground “seats”, especially for men were ridiculous! It was quite comical watching men trying to sit in them and get your back upright! Initially, there were initially only two waiters taking drinks orders which for the number of guests there, was ridiculous. People started to queue at the drinks/cheese table which slowed it down even more. You could see senior Officers were on their phones trying to get extra waiting staff up there. But they should have foreseen this and got more staff there at the outset and not leave it until 30 minutes into the event! On returning home and a few weeks later I checked my credit card statement and found that I had been charged an extra $11 more than I was not anticipating. Firstly an e-mail to Celebrity (was told a 28 day in responding!), so then made a phone call to Customer Services. I was told it was for an “amenity” charge. When I asked what exactly this was for, I was told that something must have been removed from the room. I said no it hadn’t and they said it must have been an error and it was probably for another suite and I would be credited to my account! As a warning, check your on board account on the tv very closely before disembarking. The paper account you get the day before disembarkation, varies to what you are actually charged. I could have been charged a $29 extra if not (2 drinks and an “amenity” charge)! Apart from our stateroom location, and the few another slight niggles (it is for this reason that I have only marked for 4 stars); overall this cruise was excellent, A lovely ship, very friendly staff, very good entertainment and excursions. We took advantage of the on board offers and have booked with Celebrity again in 2018 to from Sydney to Auckland. And it was virtually sold out 17 months in advance! Solstice here we come! Read Less
5 Helpful Votes
Sail Date: September 2016
Granted, we are by no means seasoned ocean cruisers (this being our 2nd try only), so our expectations might have been too high. Many much more experienced travellers judge Celebrity to be a top-of-the-line cruise company with well-earned ... Read More
Granted, we are by no means seasoned ocean cruisers (this being our 2nd try only), so our expectations might have been too high. Many much more experienced travellers judge Celebrity to be a top-of-the-line cruise company with well-earned 5 stars. This, however, was not our impression. In fact, our only previous ocean cruise with MSC, from the Caribbean to Genoa, while certainly not perfect either, proved to be more agreable to our tastes than what Celebrity had to offer. Our main point of contention is Celebrity's omnipresent efforts to generate additional revenue through the sale of mostly over-priced products or services, such as beverages (in packages or single), specialty dining, internet access, etc.. This is particularly annoying, as the applicable extra charges are often not readily visible and require some scrutiny to keep your extras under control. (Footnote: We are still baffled by how a beverage package at 65 dollars per person per day can be a bargain unless you drink like a fish; not to speak of the deluxe "deal" at 77!) In the same vein are the daily "sales" of luxury goods. Their stalls clog up the public spaces and turn them into an obstacle course. Secondly, we found the cleanliness and the general condition of the tableware and the furniture (i.e. chairs) in the self-service Oceanview Cafe lacking considerably. Worn, chipped, moist or still soiled out of the dishwasher seemed to be pretty standard for the table ware, whereas the chairs were best not handled manually if possible. Thirdly, and this is not Celebrity specific, considering the average age and the number of handicapped passengers on board, we wondered how an eventual emergency situation could be dealt with given the full load we carried. Finally, and contrary to the above, we did like the quality of food and the excellent service in the dining room and by the cabin stewards. Also, the general friendliness of the crew was exemplary. The talks about the visited ports by the resident expert (Dr. Jim Rowe) were interesting and entertaining. And the mini-van tour we booked out of Punta Delgada (Azores) was well worth the price. Read Less
6 Helpful Votes
Sail Date: October 2015
We arrived at Southampton in pouring rain, and quickly parked in the Blue Badge parking area. embarkation was very efficient and we received assistance to get on board. this was our 23rd cruise and the first on Eclipse. The stateroom ... Read More
We arrived at Southampton in pouring rain, and quickly parked in the Blue Badge parking area. embarkation was very efficient and we received assistance to get on board. this was our 23rd cruise and the first on Eclipse. The stateroom was large and the bathroom had excellent shower with flexible shower head as well as an overhead one.The bathroom had grab rails which enabled easy transfer from toilet to shower. The toilets around the ship however caused us an embarking problem, as all disabled toilets were in ladies or gents with no unisex individual toilets.My friend has short hair and we were told "you cannot take him in here" and the lady tried to block us using toilet , after I explained that Ann was a lady she still tried to prevent her using toilet, this made us reluctant to use any toilets forcing a long walk back to the stateroom every time. The Entertainment was excellent and we always ate in Ocean View Resturant as this was easier for us. We went on one excursion to Loro Park and the front seat of coach was reserved with our cabin number. There were no accesable tours but at some ports there was accessible shuttles. Disembarking was very swift, we were off the ship 30minuites early! Overall an excellent wheelchair friendly ship, despite the attitude of a few of the passengers. Also I must mention that all doors to cabin and around the ship were electric making life much easier. Read Less
5 Helpful Votes
Sail Date: October 2015
Just returned from our Eclipse Cruise to the Canaries my Pros and Cons. Good Points Blu restaurant excellent staff, food, and service Mostly good evening entertainment Cabin was kept clean and tidy Bad Points Lack of ... Read More
Just returned from our Eclipse Cruise to the Canaries my Pros and Cons. Good Points Blu restaurant excellent staff, food, and service Mostly good evening entertainment Cabin was kept clean and tidy Bad Points Lack of entertainment during sailing days unless you like shopping Sell Sell Sell thats all they want to do THEY WANT YOUR MONEY Casino the machines are rigged Drink prices A RIP OFF $6.50 for a coffee after a meal $11.00 for a glass of wine SPA prices highly overpriced Outside furniture looking tacky in places Read Less
1 Helpful Vote
Sail Date: October 2015
I don't go in for long, in depth reviews but try to summarise my experience. Ship - fabulous, Immaculate, spotless. Brilliantly run Staff - Exceptional customer service at every level. I'm not sure what some people find to ... Read More
I don't go in for long, in depth reviews but try to summarise my experience. Ship - fabulous, Immaculate, spotless. Brilliantly run Staff - Exceptional customer service at every level. I'm not sure what some people find to complain about! The buffet and restaurant service was outstanding. I have seen reviews where people have been critical, complaining about staff cutbacks but our experience was totally different. There were staff everywhere and always willing to help in any way they could, even at peak times, and always with a smile and a cheery word. I know that at certain times the bar service wasn't "instant" but no-one should mind having to wait a very short time to be served. Food - Oceanview. So much choice it was amazing. It was impossible not to find something for everyone and hot food was always hot. MDR. We were on Select dining but after the 2nd night and because we were away with friends decided to book a table every night with the same waiter. It's not just about service, it's the things that people often miss that give it the wow factor, like never being asked what you ordered when the food arrives, like always remembering your likes, dislikes and preferences, like treating you as if you are the only people in the entire MDR. If there was one very minor "grouse" it was that the food in the MDR is not always piping hot, but a simple request to our waiter and that was quickly rectified Cabin - Plenty of space and always kept immaculate by our cabin steward Entertainment - Something for everyone, although I'm sure not everything is to everyone's taste. We had 2 brand new production shows which were excellent, and some very good guest acts. Excellent Celebrity Orchestra and Ray Brown was as good as ever. Only slight negative (and I hope she won't be offended) was that the girl singer with the house band Latitude can't sing.......sorry! Port & Shore excursions - Cant comment as we did our own thing It was a great cruise with a great cruise line, but no-one is perfect. The cost of the photographs is a joke. We were away with 2 other couples and we had a very nice informal picture taken. When asked how much we were told it would be $30 for each copy. I'm sorry but $90 for three copies of the same picture is daylight robbery. In this day and age when nearly everyone has digital cameras and software on their PCs, how can they justify such exorbitant pricing? I know that the photography is sub-contracted, but come on Celebrity, wake up. Similarly, the Canyon rip off (sorry), Reach, Spa. No wonder they have people all over the ship offering complimentary "taster" massage. Guests are obviously not flocking in, which doesn't surprise me given the crazy pricing for massage treatments. Once again Celebrity, I appreciate you don't run the Spa, but lots of guests (including this one) are put off having a nice relaxing massage by the pricing. OK, moaning over. Summary - Apart from photos and massage (and a girl who couldn't sing very well), love Eclipse and love Celebrity because the things I want and expect from a cruise line are provided by Celebrity, who, in my opinion, get the things right that really matter and generally exceed my expectations. Read Less
3 Helpful Votes
Sail Date: October 2015
OK where do I start? Eclipse is a lovely ship and our recent cruise to the Canaries was one of the best that we had been on. Dining: The MDR (Moonlight Sonata) is normally great, very attentive waiters and sommeliers. Menu for ... Read More
OK where do I start? Eclipse is a lovely ship and our recent cruise to the Canaries was one of the best that we had been on. Dining: The MDR (Moonlight Sonata) is normally great, very attentive waiters and sommeliers. Menu for dinner is LHside of menu, the same every day i.e. typically shrimp cocktail, French onion soup (delicious but filling), New York Strip etc etc, RHside changes every day, formal nights normally have the lobster tail and chateaubriand. Speciality restaurants are all together in the aft on deck 5, they are all great, Muranos French style gourmet (dessert of strawberries & vanilla ice cream in a thin pancake with a pepper & balsamic vinegar jus all flambéed at the table, exquisite for the taste buds), Qsine very quirky modern style cooking has similarities to Wonderland on the Anthem, Tuscan Grille (our favourite) Italian steakhouse, great steaks, beautiful antipasti and great desserts, all with a view looking through large glass windows of the sea at the rear of the ship. Blu (the Aquasuites restaurant) is in the same area, good reports of great healthy food, just never tried it ourselves. Because on this cruise we were in a Sky Suite, we ate in Luminae (new restaurant for suite customers only) apart from one visit to Muranos and one to Tuscan Grille. Excellent service, great food, treated royally and the only time that we made it to breakfast (on the last day!) I had Eggs Benedict and Penny the Full English, perfect food and service. We went into Oceanview Cafe mainly for lunch, wonderful selection of all types of food, great service even though busy particularly on sea days and free ice cream which Penny wanted to go back for more. Had lunch in the MDR one day, good service and good selection of food, waiter service. Mast Grill for burgers and hot dogs, nice on a sunny day with a cold beer. Did not use Aquaspa cafe this trip but have on previous cruises, good healthy food prepared for you, like grilled salmon or chicken with a salad. Cafe Al Bacio serves lovely coffee and cakes but gets very busy on sea days and afternoons in port. Bistro on Five (surcharge of $10pp) seems to have worsened partly because it now acts as overflow for Al Bacio during the day. Bars: All experiences in the evening except for Pool & Sunset Bars in the day for a cold beer. Before dinner we mainly went to the Passport Bar, nice pleasant ambience with comfy chairs also has new Gastrobar add-on of over 40 craft beers in coolers around the walls and serves gourmet pub food during the day (surcharge). We never tried it but I was told that the truffle chips (thick cut potato chips fried in truffle flavoured oil) were gorgeous. Downside was that the bar was very popular between 6 & 8 pm and has two large sports screens. The Rugby Union World Cup was on whilst we were there so very busy when matches were on. Other possible pre and post dinner was the Ensemble bar, very dark, lots of seating, normally live music. The Martini bar tended to be much more active after 8.30 till late, plenty of room, lots of cocktails and a couple of nights they had a DJ on, very lively. I could not see the point of the World Bar, very small, very fancy cocktails prepared to your taste but in a strange place in the boutiques and art gallery. Cellar Masters normally very quiet, served great wine and tasty tapas. Very good knowledgable service about wine. Sky Lounge, quiet in the day, wakes up after 10.00 pm as they have live music until about 12.30 am, normally shuts at 1 am. Casino Bar, last bar standing but on this ship normally no later than 2 am, functional with sports TV screens, services the casino. Sunset Bar, lovely on a sunny day, not much fun on a cold and windy day. Pool, Mast & Oceanview bars functional servicing the areas around them mainly in the day. There is no equivalent to the Diamond Lounge but all Elite & above get vouchers to use for free drinks at most bars between 5 & 7 pm. As we both had drinks packages I never used mine. There is a privileged bar called Michaels Bar but it is only for the use of the expensive Suites (our Sky Suites were excluded). Seemed a very strange idea as it always appeared to be empty. Premium drinks package was $77 per day, everything that you wanted up to $15 per drink. Classic package was $65 per day, beers up to $7.5 and spirits up to $9.5 and wine up to $11 per glass. Other choices of non alcoholic packages. We both had free Classic packages and I upgraded to Premium for $12 a day. We were never charged for a single drink or coffee. Penny loved the Miami Vice cocktails but I had to restrict her to two and even then she got very giggly Other Services: Wellness: Full sized Solarium with Jacuzzis and small pool. Very warm and peaceful, plenty of beds. Good well equipped gym. Full service spa, as usual very expensive so never used it. Persian Garden has relaxation area, sauna and aromatherapy showers. Library: Lovely large area with lots of books, lots of comfy chairs, only busy on sea days when there does appear to be a number of sleeping customers in the chairs. Also normal range of overpriced shops & boutiques, iLounge with staff and Apple products, Central Theatre with a variety of talks, cinema and sometimes entertainment. The Lawn Club, yes real grass lawn up on Deck 15, not used much on our cruise but apparently you can have a picnic up there and we did see some playing various ball games like petanque (boules). There is also a fully equipped Card Room which is only used in the evening, mainly by scrabble, mah-jong, & chess users. Sadly no bridge players, I checked every night!! Entertainment: Normally 2 shows per night, we only went to one which was a Beatles tribute band which was fine but nothing great. The standard of shows seemed very poor, ventriloquist one night and a juggler on another but I did hear that they were in transition to better shows, we just happened to be on the cruise that had rubbish acts whilst they trained new entertainers. Normal quiz programmes, dance with the officers, etc. during the day. The live band that was normally in the Sky Lounge was great, excellent young female singer with her band. Excursions, cannot help you there, as usual Penny did not leave the ship and I only went off twice for a wander and a coffee & cognac. (My lass Penny is disabled) Overall a lovely ship, great food and service and well looked after in our room including free modern films for Penny to watch. Was really made a great experience by a lovely lady from Iowa who organised sailaway party, poker run and sea day lunches which added to the experience of the cruise. Also embarkation and disembarkation very good and quick. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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