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1 Helpful Vote
Sail Date: July 2018
For this price range, I feel that everything should be in Tip-top shape. Celebrity's ship are way over due a facelift. I know that they are planning them, but I feel that the next year or so while we wait, I may try another cruise ... Read More
For this price range, I feel that everything should be in Tip-top shape. Celebrity's ship are way over due a facelift. I know that they are planning them, but I feel that the next year or so while we wait, I may try another cruise line, a newer ship. The service on Celebrity and the staff are always great! The food in the dining room and buffet are very hit and miss. This is another disappointment for this price level, I feel that you shouldn't have to spend extra to eat in the specialty dining to have great food. We did eat in the specialty dining. Tuscan Grill is always good, but I was so upset about getting rid of Qusine for this stupid Petite Chef- cartoon on your plate and a very mediocre meal, with only two choices- That was a rip off!!! I really missed Qusine the way it was. Our cabin was very comfortable, we felt that we had enough space. Bed very comfy, our stateroom attendant was excellent. I just felt that the cabin needed a facelift. The bathroom and furniture looked worn. I have a real bone to pick with Celebrity about their shore excursions. Do you notice that you cannot read any reviews on any of their shore excursions? I really wish you could. For that reason, I always try to book outside tours and excursions, but sometimes they seem like the best options, but we usually regret it, wishing that I had more information about what to expect. The other thing was that often we felt rushed during the day to get back to the ship and didn't feel like we had enough time to see anything. I guess this is the nature of cruising tho. I do love not having to unpack and pack to get to another location. I do love being at sea, But I think I may have to try another cruise line. Read Less
1 Helpful Vote
Sail Date: July 2018
This cruise on the Celebrity Eclipse was booked for two couples and their adult daughters. This was our third European cruise and well into double digit cruises if we include Caribbean/other cruises. We had two adjoining balcony rooms on ... Read More
This cruise on the Celebrity Eclipse was booked for two couples and their adult daughters. This was our third European cruise and well into double digit cruises if we include Caribbean/other cruises. We had two adjoining balcony rooms on the 8th deck (1C), with daughters sharing an inside cabin across the corridor. This cruise was our first on Celebrity and was chosen mainly for the itinerary. Part of our group had been to some of the destinations before. The ship size was a plus for us as well as we have been on larger cruise ships that always seemed crowded. Our on-board ship experience, as a whole, was mostly good; though in the end we were not impressed enough that we would go out of our way to choose Celebrity or the Eclipse for another cruise. Embarkation/debarkation in Amsterdam was probably some of the smoothest & simplest that we have ever been through. It was our first time through Amsterdam, so maybe the local efficiency is what made things work so well. We were given a ‘check in time’ which may have organized the lines better; there was a fairly quick line, and no sitting around. For debarkation we had a Celebrity shore excursion booked which simplified things. Muster drill was a bit silly; meet in lounge and wait around until a rather corny video comes on to watch; which might have been better if the sound was synced to the video! The cabins were probably the best we have had compared to any of our previous cruises. While there were some signs of wear (curtains/linens/robes), the cabins seemed very well organized, bathrooms seemed spacious compared to some others that we have been in and they were well serviced by our cabin steward Gideon (thank you!). The deck chairs were comfortable, though it seems Celebrity could spend a little extra and put the matching leg rests in these cabins as there appeared to be enough room. Generally, the ship seemed to be in pretty good condition to our eyes; and it appeared to be scrupulously cleaned; food service areas had plenty of Purell dispensers; often with crew to apply as you walked in. It was also abundantly clear to use new service items every time you went for a re-fill or more helpings of food. Of course, one of the main activities, while on board, is eating. We mainly ate in the main dining room for dinners and the 14th floor café for breakfasts & lunches. Our dining room experience was fine with great service from our waiters/sommelier (Agostinho/Oleksandra/Rhoel – Thank You). The meals were good; it is difficult to be too critical as the feeding of so many people at one time is a major undertaking. Where we thought the food lacked could be characterized by seeing the menu and thinking ‘what shall I settle for’ instead of ‘how can I choose just one of these’; It tasted good, with a couple great items (shrimp linguine, gnocchi, and lobster, of course) but all seemed the same, day after day, as the cruise went on. The café was good, with a lot of different options; lines at the hamburger/hot dog grill were slow at times (compared to previous cruise line experiences) and people waiting for special orders (omelet’s) sometimes made getting a quick something more challenging than it should be; maybe the layout could have been better. As for drinks and beverages ‘up-selling’ seems to be a BIG thing for Celebrity which was a disappointment. As with most cruise lines, the cost of beverages is way over the norm of what seems reasonable ‘on land’. A can of soda was over $3.00, and a glass of wine or higher end beer was over $10.00 by the time tips are added on. The bartenders were often ‘up-selling’ their beverage packages for beer/wine/spirits; doing the math on these plans, I would have had to work at drinking to make them worthwhile; I’m sure some find benefits there, but not to our experience. Another ‘up-selling’ experience seemed to be with their ‘special’ dining/aesthetic opportunities. At times toward the last half of the cruise, attendants were at the café entrances drilling up interest in those special restaurants (for an added charge, of course); as well as for massages or teeth whitening. It was tiring to see and a little sad to watch. Maybe this is worth it to some, we didn’t try any of these other than the sushi restaurant for lunch one day; the sushi was good, but it was an experience we have had for free on other cruise lines. As for ship entertainment, our group didn’t attend a large portion of shows; and didn’t stay for all of the shows that were attended. I think it would be worth it to say while it wasn’t horrible, it wasn’t good enough to miss a few hours’ sleep for. The day to day pool music and other activities were okay; while on the ship during the day (sea days), we usually tried to find a quiet place to relax which wasn’t too difficult to find. Other ship related notes: the crew/staff always seemed polite, professional and helpful; though sometimes not as engaging as with other cruises we have been on. This cruise’s clientele seemed to be rather leisurely in moving about (more so than other cruises of similar destinations); especially as it seemed to affect loading/unloading elevators (‘can you step back and let more people in?’), which were already slow; pack your patience. This same trait seemed to evidence itself when people meandered across the “jogging track’ making it difficult for people actually jogging (one side or the other, eh?). ‘Chair Hogs’ didn’t seem a problem on the Eclipse; several times I saw staff going through and clearing lounge chairs with just towels laying on them; good work! As for shopping, seems like there was a plethora of shops to buy some overpriced (?) accessories or lounge wear, but if you wanted to find a Snickers bar, you had to do some searching. Down at one of the fancy shops there is a spot about the size of two book cases that has candy/aspirin/Pringles/etc. Seems like they could avail them more space; especially when getting over $3.00 for a bag of M&M’s! We had on-board Wi-Fi as part of our cruise ‘promotion’ or option; it was spotty and slow more often than one would like. Trying to get some work done on sea days or connect with home was frustrating; like the old dial up days sometimes. Granted, some go on cruises to avoid this; but some must stay in touch to continue to afford cruises! The ship has a lawn area with real grass which is rather novel; a good place to wander without shoes. We weren’t real sure how it was used; seemed mostly vacant, but it was a pleasant space. Near this area is a glass blowing ‘studio’ that gives demonstrations that seemed to be well attended. We didn’t make any of those, but it was a pretty interesting diversion. Down on the lower passenger deck, there was a lounge that indicated ‘members only’ for special guests or classes of cabins, I guess. Our group, of course, didn’t qualify for that; it seemed a little ‘off-putting’ having all these groups (suite class, captains club, Elite, etc.). I know a lot of cruises have these, it just seemed like this was more ‘in your face’ than our other cruise experiences. This also appeared on some of the re-boarding of the ship with special gangways for those special people! We made a trip to the fitness area that appeared well equipped and clean. If you wanted to get into a spinning session or yoga, you might need to get signed up early as the sign up sheets filled up quickly. No one in our group availed themselves to the spa area outside the fitness space, though there always seemed to be capacity available. Some very general port comments; not full port reviews: Amsterdam We spent about a day and a half in Amsterdam before our cruise. A wonderful city with great people, architecture and drink. Two highlights, Anne Frank house and a canal tour through Those Dam Boat Guys and our guide Dominique (thank you); a wonderful day. Zeebrugge Part of our group took a trip to Bruges for wandering/eating/shopping and part took a ship tour to Ypres. Cab fare is €55 for 8 each way. Be sure to arrange pick-up when you want to go back because it gets hectic and you don’t want to miss the ship. The Ypres ship tour was good though suffered from some lack of direction at times (restroom breaks, order of stops, etc.). All in all, very moving on the history of the Ypres Salient in WWI and an interesting museum stop. Good beer as well! Cork In Cork we had arranged a private tour through Butler Tours; Kevin our guide took us to Blarney Castle, Charles Fort, and some nice lunch/shopping/beer stop in Kinsale. While we beat most of the big tours to Blarney, it was still an hours long que to get to the Blarney Stone on top; further, they don’t even wipe it off after everyone kisses it; we just took a picture and walked by. Dunmore East In Dunmore East we had arranged a private tour through; our guide Mia from Brewery Hops took us to Cahir Castle, the Rock of Cashel, and a stop at the Waterford Crystal factory, as well as a great lunch stop and drive through the country. Dublin In Dublin, we arranged a tour through Tour Dublin and had a wonderful day with Alan, our guide. We included stops first at Kilmainham Gael which had some poignant Irish history woven through this former prisons walls; well worth it (make advance reservations); a drive past the Guinness Brewery and lunch stop that included some Guinness and some traditional Irish food; wonderful. We also made it through Phoenix Park, and a walk through Trinity College and shopping on Grafton Street. A great day! Liverpool For Liverpool, we arranged a tour 50/50 tour of part history/part Beatles through FabFour Taxi Tours with our tour guide Phil. This wasn’t a full day tour, but we managed to get a taste of Beatles history (Ringo’s home, Penny Lane) and some history that included elements of US history during the US Civil War era in Liverpool that was new to most of us. We also were able to get by Goodison Park and Anfield (for the soccer lovers) and some great history of the Liverpool Cathedral (which is amazing to go through). Edinburgh A two day stop in Edinburgh; on day one, one of our party went on a ship excursion for the cruise signature event to The Open at Carnoustie. As Carnoustie is a ways away, making connections in proper time seemed to indicate the ship tour might be best. This trip was for the Saturday (day 3) round. Three buses made the trip from our tender port in fairly good time with some narration along the way; when arriving in Carnoustie we had about a half hour drive around town to find the coach parking/drop off zone; whereupon the ‘two or three hundred yard walk’ to the course became about a mile. We were told the buses would leave a half hour after the final putt of the day; it had to be over an hour as bus 2 was missing two people. Not sure what happened, but it sure seemed like it could have been handled better. Too long a wait, too little information, and poor A/C on the bus; plus waiting outside for tenders once back at the pier. While the golf was enjoyable, the transportation was a disappointment. Day two was a Scottish Highland tour with Duncan McNabb; we were able to see the bridges at the Firth of Forth, hairy coo’s, Loch Lomond, a great sheep dog herding exhibition, Stirling Castle, the William Wallace monument, and the Battle of Bannockburn site; a very fun & informative day that also include a great pub stop for food and beer. Dover By Dover, we were pretty tired and didn’t have a formal tour arranged. We decided to get a cab and take a trip up to Dover Castle, which was well worth it; cab fare was about 2 GBP per person up, and less than that back. This sprawling complex has many points of interest that encompass its origin to the tunnels used as a WWII hospital and war planning facility. Plan on plenty of walking, some of which is hill climbing. Again, well worth a visit. Amsterdam Finally, at debarkation in Amsterdam, we arranged through Celebrity for a bus tour to Zaanse Schans and connection to the airport. While Zaanse Schans seems a bit ‘touristy’ it was interesting to see clog manufacturing, some great scenery & wind mills, and some of the best cheese we have ever tried; also plenty of souvenir opportunities. In sum, it was a great itinerary that gave a taste of a lot of different places that would be worth seeing on their own. We arranged most of our tours on our own and have found that to be the best experience. We would recommend any of the private tour operators our guides mentioned above. They were all well informed, hospitable to our desires, and passionate about their individual countries and region. As for Celebrity Cruises, we thought for the most part, they were good; we primarily choose our cruises by itinerary, not cruise line and nothing on this cruise pushed Celebrity to the top of our cruise line choices. By the same token, we wouldn’t avoid Celebrity for the right cruise. Read Less
11 Helpful Votes
Sail Date: June 2018
The good, the bad and the ugly. The good Service in the dining room and the food were excellent. The bad We complained about the torn linen and holes in the curtains - attached please see the generic response from the hotel ... Read More
The good, the bad and the ugly. The good Service in the dining room and the food were excellent. The bad We complained about the torn linen and holes in the curtains - attached please see the generic response from the hotel manager - the linen and curtains were immediately replaced BUT the new curtains had even more holes and the linen was once again torn. The ugly When I approached the hotel manager Mr Mario Tavares regarding the replacements that were n worse condition than the original linen his exact words were: Oh well, we can't turn back time. No apolgy. He didnt even ask what cabin number. He simply didnt give a damn. To add to the above the entertainment on the ship was pathetic and almost anything worth doing came at an additional charge. If you were bored and wanted to go to a movie the same cartoon was shown repeatedly and on the only day the movie wasnt a cartoon, the movie was about a storm at sea and a ship being split in two. General sentiment on the cruise from passengers who always support Celebrity was that they would be looking elsewhere in future. Read Less
5 Helpful Votes
Sail Date: June 2018
So much of this cruise was a disappointment. First dining room service and room steward were excellent, food delicious. The rest of the experience was below average. 4 sea days with few planned activities. Paper airplane contests for ... Read More
So much of this cruise was a disappointment. First dining room service and room steward were excellent, food delicious. The rest of the experience was below average. 4 sea days with few planned activities. Paper airplane contests for adults, no quite area for drinks in the evening, entertainment in odd places where you could not see if you were short, disembarkation in one port had a 650 people waiting to get off in the center, rude staff, middle drink package was so limiting because they were trying to sell the more expensive package, EVERYTIME you entered the café you were confronted with people selling the specialty restaurants, port talks were at 8 PM;one good performer, the rest average; boarding a fiasco with a 60-90 minute wait for many people; crew not very friendly. Then we left an ipad on board in our stateroom, went through 90 minutes of trying to contact Celebrity and the ship. Had to send an email to celebrity, call when we returned, then had to wait for the cruise to return from next cruise. No way this ipad was not found but apparently they bag the item and store it, labeling it with stateroom and date. Still have not found it. This was our 24 cruise, second with Celebrity, would not do again. Read Less
2 Helpful Votes
Sail Date: May 2018
We cruised with Celebrity May 28 - June 7 on Celebrity Eclipse to Ireland, Iceland and Shetland. This was our 3rd cruise with Celebrity and was very disappointed with the service. Unfortunately there were a lot of sea days which made the ... Read More
We cruised with Celebrity May 28 - June 7 on Celebrity Eclipse to Ireland, Iceland and Shetland. This was our 3rd cruise with Celebrity and was very disappointed with the service. Unfortunately there were a lot of sea days which made the bad service feel even worse. This cruise was not kid friendly at all. I have a 6 year old son who travelled with us. First of all, the weather was 30 degrees outside so not possible to swim in the regular pool so I asked the manager, Ernaud, at the Solarium pool what time the family hours were as there was no sign. He told me 5pm. During our Alaska cruise on the Solstice last summer, the family hours were clearly posted at the pool with multiple signs, but not on the Eclipse. We arrived at 5:45pm and immediately after we got into the pool, one of the pool attendants told us we had to get out of the pool as the family hours were 6pm. There were only 2 other people swimming in the pool at the time. I told him that the manager, Ernaud, told us that it was 5pm and he said that we had to get approval from customer relations if we wanted to swim. So we got out of the pool in the freezing weather and my son was very upset that he wasn't able to swim. On the way out, we ran into the pool supervisor, Fard, and I explained the situation, and he also refused to let us use the pool. The next morning, since there was nothing my son could do to burn off energy as it was freezing outside, we went to the gym. Again, as soon as my son and I got on the treadmills, we were told that kids were not allowed in the gym. No sign anywhere stating this. Furthermore, I upgraded my son's drink package to non alcoholic premium package so my son could get a smoothie every morning. My husband tried to order a smoothie for my son before he picked him up from the kids club and Singh stated he could not do this, and my husband told him ok he would get my son from the kids club, but by the time he came back down, the smoothie bar was closed. He should have informed my husband they were closing after my husband said this instead of wasting his time. My husband told me this and I couldn't believe it, so the next day, we went to the smoothie bar again to get a smoothie for our son. Singh was there and again refused to make a smoothie. I asked to speak the the manager, Ernaud, who also said this was the policy that a 6 year old must order his own smoothie. So I said I wanted to speak to another manager, Daniele, who took 15 minutes to arrive and said that was correct, my 6 year old son who can not see over the counter has to order his own smoothie. By then, we were late for our shore excursion and they were closing, so we left. Also, there was smoking on the pool deck and upstairs on the lawn. It seems like anytime we went outdoors we were bombarded with smokers.I had to walk my son to the kids club a different route to avoid him inhaling smoke. To relieve some of the stress of being on the ship, I had a very expensive massage at the Canyon ranch spa. Not only was it the worst massage that I ever had, it was supposed to be 90 minutes and due to all the upselling of products I ended up with only a 60 minute massage. On a positive note, Suardika, was the best waiter we ever had and somewhat compensated for the bad service on the rest of the ship. I often told friends and family that Celebrity was the best cruise line and the service was excellent, but this trip was not up to the normal Celebrity standards. It seems like each subsequent cruise that we take the prices go up, but the value, quality and the service has been going down. Read Less
Sail Date: May 2018
The itinerary is why we chose this cruise to see Iceland and spend time in Dublin. We flew into Dublin 4 days early so we had plenty of time exploring the city, took tour to Northern Ireland to see Giant Causeway (wonderful) and enjoyed ... Read More
The itinerary is why we chose this cruise to see Iceland and spend time in Dublin. We flew into Dublin 4 days early so we had plenty of time exploring the city, took tour to Northern Ireland to see Giant Causeway (wonderful) and enjoyed the restaurants and pubs including Guinness tour. The Eclipse is a Solitice size ship with lots to do. We were disappointed they changed the Hot Glass from a show by Corning Glass experts to just classes for passengers (no expert shows). We have sailed 5 times on the 3 Celebrity ships with the Glass show and spent lots of time watching the glass blowing experts. Now this format of glass show is very boring. Our cabin was nice but not much storage space. The bathroom is a nice size. We were first seated a table for 2 when we requested 6 or 8. We were able to change to a table with 8 which was wonderful! Our waiters were wonderful and the food was great every meal. We did eat in the Oceanview Cafe where the food was good but it is crowded so finding a table was difficult at times. We enjoyed the production shows most of the other entertainers. The nightly game shows were a bit lame like the Liars Club. Our last cruise was on the Princess Emerald where the game shows had us laughing from start to finish. The Eclipse staff needs to see how other ships do it. The ports on this itinerary were great except for Lerwick. Iceland we booked online before arriving and the tours were wonderful. We were lucky to have blue sky for our 2 days in Reykjavik and a dry day in Akureyri. Lerwick was disapointing because we decided walk around and explore. Very few shops and just 1 restaurant and no pubs were open. In Cobh, we totally enjoyed walking around seeing their beautiful church and musuem, shopping and visiting the pubs. The only tour we booked on the ship was the behind the scenes which was terrific seeing all storage rooms, food preparation like meat rooms, food and drink storage areas, crew bar and dining and of course Engine control room and Bridge. We have been wanting to do this tour for years since Celebrity lowered tour to a reasonable price $99 we finally did it. Totally loved it! Read Less
1 Helpful Vote
Sail Date: May 2018
we took this cruise because the itinerary appealed to us. We were not disappointed. The cruise met or exceeded(Shetland Islands) our expectations. Our only regret: not enough time allowed for Dublin prior to cruise. Stayed two nights ... Read More
we took this cruise because the itinerary appealed to us. We were not disappointed. The cruise met or exceeded(Shetland Islands) our expectations. Our only regret: not enough time allowed for Dublin prior to cruise. Stayed two nights at the North Star hotel before boarding the ship. But, we took two Paddywagon tours to the Cliffs of Moher(13 hours) and County Wicklow/Kilkenny(9 hrs). Wanted to see as much of Ireland in three days prior to the cruise as we could. We did but left only a day for Dublin. Not nearly enough in our opinion. This was our second cruise on the Eclipse. Still like the food, at all venues. Dined twice at The Tuscan and once at Murano. The service at Murano is a sight to behold. Imptressive teamwork. The Maitre d cooked my wife's lobster tail at the table. As for entertainment, we enjoyed the singers and dancers the most. Skipped three nights of entertainment, including two nights of comedians. Enjoyed all the ports. took tours in all of them. Took ship shore excursions in Dublin to Malahide castle/Howth and the Panoramic North Shetlands/Eshaness cliffs. Both were excellent. Would go back to Howth and the Abbey Tavern. Otherwise we took independent tours in Reykjavik, Akureyri, and Cobh/Cork. Not a problem with any of them. Elding Whale Watching tours promised us we would see whales in the fjord and we did. Humpbacks only. No Minkes. Thankfully, Celebrity docked the Eclipse in Cobh at the Titantic pier, not the industrial area. That was a bonus. Try e coach tours in Cork to go to Blarney castle. Our driver Kevin was top notch. Would we return? to Ireland for sure. Much more to see. To Iceland: no. Loved it and happy we crossed the Arctic Circle even if it was all water. Lerwick and the Shetands were picturesque. A real surprise, wish we could have had a little extra time in Lerwick Read Less
2 Helpful Votes
Sail Date: April 2018
We flew to Dublin for a 2 day pre-cruise stay and had a wonderful time. The taxi to the port for embarkation cost around 20 dollars for the late departure. We had never been on a cruise which left so late but it was nice to have another ... Read More
We flew to Dublin for a 2 day pre-cruise stay and had a wonderful time. The taxi to the port for embarkation cost around 20 dollars for the late departure. We had never been on a cruise which left so late but it was nice to have another full day in Dublin. The Muster drill at 8:30 pm was a little unorganized and seemed to take forever but it was most likely because passengers tend to NOT cooperate and just report promptly to get it done. Anyway, the ship is lovely and the service was excellent. We dined every meal either in the MDR or the Ocean View Cafe (Buffet) and even when the description seemed like it was not going to be great we found every entree very tasty and we loved the buffet selections especially the omelet station for breakfast. This was our 15th cruise and the passengers were a little older (time of year and destination) and we met some really nice people who had completed the Transatlantic portion. The ship was very clean and the staff Especially the Cruise Director and his assistant were AMAZING! There were some wonderful activities (Silent Disco) and we attended some very nice Loyalty parties. Our Balcony room was very nice but we were unable to use the balcony because it snowed and was cold but we knew this would happen lol. We had Concierge level which honestly had very few perks which we utilized except the $20 laundry bag and the Concierge Dana helping us with Boarding passes and the disembarkation lounge. We switched the afternoon canapés for a cheese and cracker tray which we enjoyed MUCH more. We were amazed at how many passengers complained about the weather! Get a grip people - you are at the Arctic Circle in May. People amaze me. One tour guide said it best - There is NO bad weather only Bad clothing choices. Perfect! We took shore excursions through the ship and they were ALL excellent. The disembarkation for the excursions was a zoo at the beginning. The Activities Director was clearly frustrated and so were the passengers but it truly was a mess. Passengers refused to listen and were irate. It got better by the end of the sailing. We were very glad we took ship excursions because we were later getting into port a couple times and we didn't have to worry- our busses were waiting! Shore Excursions Giant's causeway - Northern Ireland We rode a bus to Giant's Causeway. EVERY weather report said cold and very windy. It was actually sleeting but we still made the trek to the stones and it was worth every step. How amazing. The bus ride back took us through the city and by the Titanic Museum but we didn't stop. Iceland - Waterfall, Geysers and Geothermal spa This was absolutely breathtaking. We visited Gullfoss falls which were snow covered but beautiful, the Fontana Spa Geothermal pools. I really don't understand why they make you shower naked and THEN put on a swimsuit o get into the pools. You should totally shower off first IN your swimsuit to remove the detergent then get into the spas. Very awkward and confusing. Actually spent too much time here in our opinion. We then visited the Geyser but it was so late, dark and windy that we were all pretty much done. Got back to the ship at 1 am. Iceland Monster Truck to Glacier - Reykjavik we LOVED this excursion. Huge monster trucks took us all over the glaciers and it was snowing like crazy and we had a blast! Highly recommend this excursion Iceland - Akureryi - Northern Jewels This was a nice tour to Godafoss Falls, a volcanic rock formation and some geysers. Very pretty Cork (Cobh) - Blarney castle and Woolen Mills Yes we waited in line to kiss the stone and NO we didn't miss our bus or have to wait for hours on end. People were so very impatient that they wouldn't wait 45 minutes to climb the stairs to kiss the stone. We come from the Land of Lines, Disney World, etc. It was worth it and we didn't get sick. Can you tell I was getting aggravated at people by this port lol? Shetland Island - Panoramic This was a nice bus ride through the Island with a beautiful grandmotherly tour guide who sounded just like Mrs Doubtfire. We walked along some stunning cliffs, visited a small museum and ate a snack at a small B&B. This tour was all about boosting the local economy which was fine by us. All in all this was a wonderful cruise and I would HIGHLY recommend it. The snow and wind actually made it more interesting in hindsight. We would have missed out on several fun memories if we would have gone later with sunny weather. Read Less
8 Helpful Votes
Sail Date: April 2018
Chosen for the destination ports. The ports (Ireland, Iceland, Shetlands) did not disappoint, but some aspects of ship life were inadequate, particularly the main dining experience. Having travelled on several cruise lines, we found the ... Read More
Chosen for the destination ports. The ports (Ireland, Iceland, Shetlands) did not disappoint, but some aspects of ship life were inadequate, particularly the main dining experience. Having travelled on several cruise lines, we found the quality of food well below expectations. Menu choices were repetitive and limited, portions were minute and far from gourmet. At best, you could say it compared with an average home-cooked meal. Desserts were, on the whole, flavourless and unappealing. In contrast, the food in the Oceanview Cafe was of consistent quality and offered a good selecton. On reflection, it was better value than the so-called fine dining. Specialty restaurants were very expensive. Charges were added to so many items on board that it felt like a money-grabbing exercise, even $3.50 US for orange juice at breakfast, $14.50 to watch a movie in your cabin. Wines overpriced and limited in selection. Disembarkation was chaotic, poorly managed, over-crowded. We found our cabin to be particularly good, well laid out, clean, well serviced. Our overall experience, however, has deterred us from travelling with Celebrity line again. Read Less
4 Helpful Votes
Sail Date: April 2018
We had always wanted to see Iceland and saw this itinerary while aboard Eclipse in the Caribbean. So glad that we did! The weather was quite cold and wet -- this is Iceland, people -- but the scenery was amazing. We even got above the ... Read More
We had always wanted to see Iceland and saw this itinerary while aboard Eclipse in the Caribbean. So glad that we did! The weather was quite cold and wet -- this is Iceland, people -- but the scenery was amazing. We even got above the Arctic Circle. Loved the ports in Shetland, Cork and Belfast. We took Celebrity excursions in each port and are glad we did. Especially when our ship was late getting into Reykjavik -- our rescheduled tour was handled for us. Others were scrambling. The crew was terrific. All seemed helpful and were enjoying the trip. The ship had just come from the Caribbean and when it snowed (yes it snowed! BTW...pool lounge chairs covered in snow looks hilarious) many of the crew who had never seen snow in their lives went out to make snowballs, snow men, etc. We were in Sky Suite 2153 and dined in Luminae each night. The staff creates a friendly, community-like atmosphere and the food is excellent. This is really one of the main reasons we seek an upgrade on Celebrity. We originally booked in Aqua and saw a reduction in suite prices -- booked an upgrade for just a few hundred dollars. Our cabin crew was terrific (Thanks Rockie!). We did hear some furniture moving above us (Ocean View Cafe Bar) a couple of mornings, but we mentioned it to our steward and it was greatly reduced and not a problem. Eclipse isn't getting any younger but you can't tell. The carpets and furnishings all look to be in top shape. I highly endorse this itinerary. Fantastic scenery and experiences. Definitely do the Blue Lagoon. Touristy but an amazing (and fun!). Read Less
2 Helpful Votes
Sail Date: October 2017
We have been cruising for almost 10 years, but this was our first time on Celebrity. We chose this particular cruise for the chance of some sun late in the year, and also based on good reviews for the ship. However, we were disappointed. ... Read More
We have been cruising for almost 10 years, but this was our first time on Celebrity. We chose this particular cruise for the chance of some sun late in the year, and also based on good reviews for the ship. However, we were disappointed. EMBARKATION/DISEMBARKATION : Southampton, quick and easy, very efficient. SHIP : Clean, modern, and generally well maintained. However, we found it extremely difficult to find two seats together anywhere. The areas around the two pools were always heaving, the sun beds on the other decks were full, and the seats within the most of the other public areas were always occupied. After trawling around the ship many times, we usually ended up on the top 'Solstice' deck, or in the Solarium. I'm not really sure why there was a problem, we are not late risers, and have never found an issue on other ships of various sizes. Perhaps it was caused by families dumping towels and belongings on the sun beds, and then swanning off to other parts of the ship for a few hours - not the fault of the cruise line I know! BALCONY CABIN : Very good. Spacious, clean, and comfortable. Loads of hanging space, and a great shower. DINING : Moonlight Sonata, the main dining room, was fine. We had chosen Select (anytime) dining, and always got in almost straight away without a reservation. The room was was light and airy, lots of space between the tables, service and food were also very good. Using up part of our onboard spend, we also tried two of the fee paying restaurants, Murano and the Tuscan Grill. Both were excellent. Unfortunately, I thought that the Oceanview Cafe on Deck 14 was awful. It is a multi station buffet, with various 'island' stations sited within a large room. It sounds like a good idea to perhaps reduce queues, but actually meant that 100s of stressed people were randomly criss-crossing each other, balancing plates of hot food and drinks, and searching for non-existent available seats. We occasionally tried to eat breakfast or lunch there, but often gave up, and just went elsewhere. Each to their own, but I think that both the food and the design of buffet restaurants on other cruise lines were far better, e.g. Holland America, Oceania. EXCURSIONS : We usually research the ports, and then just do our own thing. However, we did go on the ship's excursion to the Mt.Tiede National Park in Tenerife. Very scenic, very informative guide on the coach, and worth the money. The only thing that I would say, is that the trip lasted 4hrs 30mins, but due to the limited time in port, we only had 30mins at the destination. SERVICE : Very good. The cabin staff, waiters, crew, everyone was cheerful and helpful. SUMMARY : I was obviously aware of the number of sea days, and the short stay at our third port (Lanzarote) before I booked the cruise. I also knew the size of the ship, and how many passengers could be on board. However, I was surprised at how crowded, noisy, and manic it seemed to be in most parts of the ship. As I said above, each to their own, but I don't think that I will be sailing with Celebrity again. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise because we wanted to go to Maderia. The timing was right and flying in and out of Heathrow was easy. I enjoyed it even more than I expected. Boarding and disembarkation went quickly and easily. A huge difference ... Read More
We chose this cruise because we wanted to go to Maderia. The timing was right and flying in and out of Heathrow was easy. I enjoyed it even more than I expected. Boarding and disembarkation went quickly and easily. A huge difference from our Celebrity cruise out of Amsterdam last year. We tried to avoid the buffet for most meals. It's just too crowded. When we did eat there the food was good. We went to the dining room when it was an option. It's our vacation and I want to be served, not line up and hunt for a table and utensils. We had an 8:30 dinner reservation. Our table of 10-12 was fabulous. We really had a great time with our fellow travelers. We were still at the table as they were vacuuming and setting up for breakfast. The entertainment was generally good. I'm referring to the music groupings scattered all around the ship. We would have a coffee or a drink, depending on the time of day, and sit back and enjoy. The nightly big shows that we went to were also well done. We especially enjoyed the comedian from Scotland. We went twice. Once at the 7:00 show and again the next night at 11:30. It was so crowded we had to stand. They should have had him preform on the big stage. There were about four sea days which I really liked. I was a little worried that we would be bored, we weren't. We originally booked four shore excursions. We cancelled one in Lanzerotte as we realized it wasn't something we wanted to do. The ship cancelled one in Vigo as we were the only people signed up for it. The other two were fine. Our guide in Tenerife was great..I almost enjoyed her more than the tour. The tour was interesting. It was sights and wine. We do have a few negative points about our cruise... 1/. You are constantly hit up to upgrade your beverage package. That's each and every day. We purchased the one we wanted and if we were going to upgrade we would have done so on day one or two. Just stop. 2/. Charging clients to take a bus out of the port to a drop off point that was no where near the port city is wrong. It's another grab for money that reflects poorly on Celebrity. Once off the bus you have to walk a long way or take a cab to get to the shopping district. It should be part of your cruise price. 3/. As with the constant requests to upgrade your drink package you are constantly asked to buy specialty restaurant upgrades. Years ago it was about $15-25 to do so. Now we were quoted $45 per person to upgrade to Quisine. It's just too much. The food is good but not worth the added costs. We will continue to sail with Celebrity and its sister companies. These are small concerns in the big picture. As a matter of fact we booked a trip in Asia in 2019. Read Less
2 Helpful Votes
Sail Date: October 2017
CELEBRITY ECLIPSE - October 18th to 27th Southampton to Canaries. First time on Celebrity cruises following several recommendations from cruising friends and people we have met during our cruising career. “You must try the 5 star ... Read More
CELEBRITY ECLIPSE - October 18th to 27th Southampton to Canaries. First time on Celebrity cruises following several recommendations from cruising friends and people we have met during our cruising career. “You must try the 5 star cruise line” or something along those lines. Which we were keen to do and therefore this October cruise which coincided with our wedding anniversary seemed to me to be a good opportunity. Alas I had overlooked the fact that we got married at HALF TERM and that the ship would most likely be full or thereabouts. I am sorry Mrs “N” we will not be cruising for future anniversaries at least on the actual date!!! There is little doubt that Celebrity Eclipse is a very fine modern ship with fine décor and facilities, she is well appointed and having a “lawn” on the top deck does take some pressure of the need to bag your sun lounger at 6.30am in the morning. A picnic up there is original and very nice on a sunny day!! However the lounges do not cater for everyone to sit down in comfortable seating when the ship is running to near or full capacity. In particular the “Sky Lounge”, which is very attractive is very impractical for large scale entertainment activities due the sparse and over large seating. Our cabin [or is it a Stateroom!!!!] was comfortable with a balcony overlooking the lifeboats, this was clean and well appointed; although the storage over the bed is impractical to those with height limitations. Standing on a bed is not really acceptable for anyone with mobility issues and certainly NOT when the ship is pitching or rolling. The entertainment was good although not all of it appealed to us. Of particular mention is the entertainment group who produced four excellent shows with very high spec production. Two out four professional acts were good whilst two others were mediocre. Food is general good with a large selection in the 'buffet' but sometimes the variety in the restaurant was lacking. Table service was excellent we had a good group of people sitting with us and our waiters responded with appropriate mix of efficient service and personality. If the food was not just as expected it was changed with a 'flash'. The wine waiter was also 'top notch' and responded to all our drinking needs. A big surprise was the lack of drink waiters in the bars and the excessive need to go to the bar and get ones own drinks!!! This was new experience to us as we have consistently praised the drink service on almost all of the other 20 cruises completed before this one, when the waiters quickly recognise what drinks are your preferred tipple and quickly respond when top ups are required. This was definitely NOT 5 Star service. Although the opposite was true in the Coffee Shop, where service was good in a very popular facility on this ship. We were fortunate to have an 'all inclusive' fare with a classic drinks package included which turned to be very good, providing access to some cocktails and some branded spirits such as “Monkey Shoulder” a quality blended scotch whisky and a Bombay [Not Sapphire] gin. If we are unable to secure such a package in future we will not be sailing with any of the American owned ships. The price of drinks for cash buyers is just ridiculous, at eleven dollars [£8.50ish] for 330mls of beer is criminal!! Our regular cruise line has PINTS of beer at around £4. Read Less
1 Helpful Vote
Sail Date: October 2017
The Celebrity Eclipse is the nicest Celebrity ship we have sailed. The common areas are beautifully appointed and the cabins feel fresh. There is a large library on two floors with comfortable seating. The self serve dining room is set up ... Read More
The Celebrity Eclipse is the nicest Celebrity ship we have sailed. The common areas are beautifully appointed and the cabins feel fresh. There is a large library on two floors with comfortable seating. The self serve dining room is set up very well with good signage for different foods. The Theater is large with easy viewing and the main dining room is very nice. The food was excellent. The best part about the Eclpse was the staff. They were very attentive, knew what to do, and provided excellent service. I wish that the internet charges were more economical. I felt they were too high with very little choice in packages. For example, perhaps providing various time packages instead of just 250 min. The nightly entertainment was varied and of good calibre. The Celebrity dancers and singers were the best that we have seen on a cruise ship. The acrobatic numbers were amazing. Read Less
23 Helpful Votes
Sail Date: October 2017
If you are thinking of a cruise please take my advise and stay well clear of Celebrity Cruises Simply awful! We have been with many other cruise lines and had great experiences over the years but this one was the one that broke the ... Read More
If you are thinking of a cruise please take my advise and stay well clear of Celebrity Cruises Simply awful! We have been with many other cruise lines and had great experiences over the years but this one was the one that broke the camels back Had a very disappointing cruise in Jan 2017 with Celebrity Millinium (Shang Hai to Hong Kong) and even after receiving a £4,000 compensation certificate thought that surely a 10 day Autumn cruise from Southhampton to Canaries and North Spain would be OK How wrong were we!! Staff that could not care a dam! Ocean view Cafe restaurant on top deck only words to describe this is a "Bun fight" or chimpanzee tee party!! Would have walked of this cruise earlier if we could have organised a suitable flight from Madeira, managed to organise a flight from Tenerife and departed the scene five days early! Tried the Tuscany specialty restaurant the first night and both our meals were almost inedible! I ordered a chargrilled steak this arrived covered in a sauce of some kind! When I brushed off the sauce the meat looked like something that you would put on the sole of your shoe , spaghetti was Iike rubber bands and meat balls resembled tennis balls in fact tennis balls might have been tastier! When we returned the food the waiter just stood and shrugged his shoulders never even asked to replace !! No Champagne onboard only cheap French sparkling wine made to look like champagne was re assured that champagne would be delivered and served the following day this was very intersting as we were sailing through Bay of Biscay!! However , if youwant to lose weight this is the cruise line for you Read Less
5 Helpful Votes
Sail Date: October 2017
This being our 3rd cruise on the Eclipse we knew what to expect, and she is still in great shape. We generally book a balcony cabin but this being our 3rd cruise this year we thought that we try an economy inside on deck 8, cabin 8272 ... Read More
This being our 3rd cruise on the Eclipse we knew what to expect, and she is still in great shape. We generally book a balcony cabin but this being our 3rd cruise this year we thought that we try an economy inside on deck 8, cabin 8272 and I must say it was a pleasant surprise, very roomy with a large TV and plenty of channel options. we would certainly book this cabin again in a heart beat. The food in general was a little better than our last trip last year on the Eclipse. The major downside on this cruise for us was the cost of beverages, because when booking an inside cabin on this ship you don't get the classic drinks package. While we are not heavy drinkers we do like to have a few more drinks when we are on vacation, Just to give you an example , the cost of halve a pint of basic beer was $8.50 that equates to $17 per pint and at the current rate of exchange that equates to about £13 per pint ???. they must take us all for mugs, needless to say we didn't give them a chance to rip us off and be taken for a ride we just refused to pay these ridiculous prices but it did take a bit of pleasure away from the holiday experience. Read Less
2 Helpful Votes
Sail Date: October 2017
The food in the restaurants was great, always a good choice and the servers were fast and friendly. Our cabin was kept immaculate at all times,the ship didn't feel too busy we could always find a quiet area and even had the indoor ... Read More
The food in the restaurants was great, always a good choice and the servers were fast and friendly. Our cabin was kept immaculate at all times,the ship didn't feel too busy we could always find a quiet area and even had the indoor pool to ourselves at times. The bar staff were attentive and always happy to help with choices based on our preferences. The shows we attended were good and varied, it was our first cruise and it lived up to our expectations. We had both organised and non organised days on shore and enjoyed both. The officers were always around and would say hello and it was nice to see them taking part in the activities with the cruisers. Met some lovely people of all ages, nationalities and backgrounds. Lots of seasoned cruisers who shared tips and hints to get the most out of shore days as well as some first timers like ourselves who were all enjoying the cruise as much as us. Overall a great holiday and would be happy to sail with celebrity again. Read Less
2 Helpful Votes
Sail Date: October 2017
Unfortunately we had to miss the last several days of the cruise due to a death in the family, but while on board everything was fantastic. We had an aqua class cabin which was very comfortable -great shower!-and ate at Blu every night. ... Read More
Unfortunately we had to miss the last several days of the cruise due to a death in the family, but while on board everything was fantastic. We had an aqua class cabin which was very comfortable -great shower!-and ate at Blu every night. The food was fantastic as was the wait staff. Boarding was a breeze and the Celebrity staff really helped us out when we learned that we had to fly home early. We went to most of the shows (the early seating)and they were very enjoyable. We planned our own activities in Madeira (Jeep tour with upmountain madeira) and rented a car in Tenerife, so cant comment on ship excursions. I loved the layout of the Eclipse and spent a good amount of time at the Martini bar. The boat was completely full, but it never felt overcrowded. Lots of places to hang out if you want peace and quiet. Will only go aqua class in the future primarily because I find the food and service in Blu to be far superior to the main dining room and I enjoy the Persian Garden to relax and refresh. The gym was great and well used by my group. Read Less
3 Helpful Votes
Sail Date: October 2017
The ship and her crew could not be faulted. Having again booked Aqua Class we expected the food in the Blu restaurant to be of a similar standard to our past experiences. Unfortunately this was not the case and we found the menu to be ... Read More
The ship and her crew could not be faulted. Having again booked Aqua Class we expected the food in the Blu restaurant to be of a similar standard to our past experiences. Unfortunately this was not the case and we found the menu to be somewhat repetitive and on a number of occasions ordered from the main dining room menu, which was in fact of a higher standard. If we sail with Celebrity again we will not pay the extra applicable for Aqua Class. We noted also that the entertainment was not comparable to our earlier cruises. The on board artists, who did a show every other day, did not match up to the solo acts which appeared on the alternative nights. Bar service was normally quite good but to have one barman on duty at peak times did lead to long waiting times. Overall we still rate Celebrity our cruise line of choice but they do need to sort out their website, which even with the recent upgrade is still disaster. Read Less
3 Helpful Votes
Sail Date: October 2017
Our third cruise with Celebrity and the second on Eclipse, the first having been three years ago. Whilst it was lovely to be back on board in familiar surroundings over the course of our 10 day voyage to Madeira and the Canaries we were ... Read More
Our third cruise with Celebrity and the second on Eclipse, the first having been three years ago. Whilst it was lovely to be back on board in familiar surroundings over the course of our 10 day voyage to Madeira and the Canaries we were left with the impression that a few standards have slipped, although many elements remain very well done. After a smooth vehicle drop off dockside with AB Parking we were checked in and on board with impressive speed, enjoying a lunch in the Moonlight Sonata restaurant. Luggage was also swiftly on board and we were able to access our Stateroom by 1400. We like the space, amenities and layout of Solstice Class cabins - we find there is plenty of drawer and hanging space with ample room for suitcases under the bed. The bathrooms are the best we have encountered with solid shower doors and decent toiletries. We were in a Concierge Class C2 Cabin 1075 on the forward hump of the ship, chosen for a bit of extra balcony space which we really enjoyed. The cabin was well located - we had a great view and were close to the forward lifts and stairs but things were very quiet. As part of our Concierge Class extras we were left a tray of tapas and snacks each afternoon but these were almost uniformly forgettable. Our first two days were at sea which gave us plenty of time to get our bearings again, although little had changed in terms of layout and facilities. A couple of overall observations - the ship was generally extremely clean throughout with staff being visibly deployed keeping public areas including stairs and banisters spotless. And I can't think of any occasion where we were not greeted politely by any member of staff who we met in corridors or generally passing around the ship. Our breakfast and lunch experiences in the OceanView restaurant were generally acceptable - there is always a good variety of food on offer. However the restaurant does get extremely busy at peak times and seating then becomes extremely hard to find. We also found that some hot food could become somewhat dry and overcooked - this was especially so with some carvery items - and many of the desserts looked fantastic but turned out to be more stylish than tasty. We dined most evenings in the Moonlight Sonata restaurant - we opted for Select Dining as we wanted the freedom to choose our own timings, and generally went for an early sitting in order to be able to go straight to the first show in the theatre at 7pm (the 9pm repeat was generally busier). We were mainly served by waiter Owenn and assistant Hazel who were polite, attentive and informative. It seemed to us that the range and number of options had diminished since our last cruise and the food, whilst generally very well presented could be of varying quality and lacking in flavour. However we found fish and chicken dishes to be generally the pick of the bunch. We stuck with the Classic drinks package and found that this gave us a more than adequate selection of good wines. We had also booked a three dinner package for the Speciality Restaurants and ate once in each. We found Murano to be by far the best of the three - lobster prepared beautifully at the table and a sensational Grand Marnier souffle stood out. We had fond memories of QSine from our previous cruise but this time it felt less quirky and a couple of the dishes were a little disappointing, although the service was outstanding. My ribeye steak in Tuscan Grille was also a let down - it had little texture as though it had been frozen for too long although the grilled branzino my wife had was very good indeed. Our biggest disappointment on board was undoubtedly Cafe al Bacio where we had been used to spending a good deal of time. It is very evident that the space available is simply insufficient for the size of the ship and the number of passengers - much of the time it was impossible to get a seat and the lines for drinks to go could get lengthy. Most of the time the Sushi restaurant across from the Cafe was virtually empty - Celebrity this is not a good use of space! However the real issue for us was the variable quality of the coffee and the inability of the staff to remember what had been ordered. I had several cappuccinos which were effectively lattes which a little extra froth. I was served a latte when I had ordered a cappuccino, on several occasions given whole milk when I had asked for skimmed and once having asked for a caramel macchiato was served a caramel latte. When I pointed this out I was given the same drink with more milk added and some more caramel squirted on top. Table service was generally very slow - the staff were doing their best but at least one additional waiter was needed. Overall the quality of the entertainment was pretty good. We are massive fans of the Corning Hot Glass show on deck 15 and attended every session to see what masterpieces Helen, Logan and Eli would come up with - we've been so inspired by the show that we even made the long journey to the Corning Museum of Glass in Upper New York State. We particularly enjoyed the session where the three glassblowers worked together on a piece,accompanied by musicians Gilly and The Girl. They were a great act and we loved their take on Southern Rock classics and the James Taylor tribute session when they joined up with solo guitarist Michael Redden. Acts in the theatre were pretty good also. Our favourites were the Motown tribute act the Flyrights on the first evening, but the resident team of singers, dancers and acrobats were also very good with well staged productions which after a slightly bizarre Mozart inspired starter got better through the cruise. It was nice to catch up with comedian Steve Womack again and to hear that he has got some new jokes! We generally book our own tours with local companies rather than using Celebrity excursions and we enjoyed some memorably days out as part of small groups in all the ports we visited. A memorable meal and tasting at a small winery in Tenerife and a superb lunch in Madeira were the highlights and we had some great local guides and excellent company with our fellow travellers. See port reviews below. We chose an early disembarkation time and were off the ship, reunited with our luggage and back in the car within 15 minutes. Overall we enjoyed our cruise and had a relaxing time on what is a super ship, although things got a little choppy on the return crossing the Bay of Biscay. We felt that the trip represented good value for money and that we had chosen a good itinerary. However after three trips on Solstice class ships perhaps we need to try something different next time so we'll continue to use Cruise Critic to see what opinions there are of other cruise lines. Read Less
1 Helpful Vote
Sail Date: October 2017
We have sailed on Eclipse 4 times, we have always been happy with everything except one thing . This time when we went to the life boat drill, what a shambles that was for everyone , I'm afraid this needs to be changed and quickly. It ... Read More
We have sailed on Eclipse 4 times, we have always been happy with everything except one thing . This time when we went to the life boat drill, what a shambles that was for everyone , I'm afraid this needs to be changed and quickly. It was much better when everyone went into the theatre to see the demonstration, I don't think it was presented well at all with tiny screens You could'nt see anything on the screen , far too many people around . I have no other complaint at all, I think you should be very proud of everyone who works on this lovely ship , the Ocean View staff and food was as always wonderful, always polite and helpful in anything you ask for ....I have total respect for all of them . The toilet areas were always immaculate , clean and again wonderful girls looking after them. I enjoyed the cruise but hope you continue to keep the costing down , it makes a difference when you are retired as we are , I hope you will always be true to your word when you say you put us first , we rely on you to make us want to keep sailing with you ! Read Less
3 Helpful Votes
Sail Date: October 2017
Our first experience of Aqua class was good. Select dining was fully booked and we like to choose our own time, so we booked Aqua class. We loved being in a smaller restaurant and the staff were great. However, the food was a bit ... Read More
Our first experience of Aqua class was good. Select dining was fully booked and we like to choose our own time, so we booked Aqua class. We loved being in a smaller restaurant and the staff were great. However, the food was a bit lacking in quality a couple of times (we were offered to choose something else but on those days the choice was not good. There were too many “shredded meat dishes” and I wouldn’t expect beef short rib to be shredded and put in huge pasta cases. A quarter size of that portion of whole short ribs would have been much better. It should always be Quality>Quantity. We liked the intimacy of Blu. 5 of our 10 dinners were in Speciality Restaurants, 3 in Murano (our favourite) and one each in Qsine and Tuscan Grille. The quality and service in those restaurants were all very good – hence our frequency to visit. Celebrity could avoid waste by giving an option for smaller portions in portions in Qsine (often too large for 2 sharing) and in Tuscan the steaks were too big for me (need a smaller portion option). We also took one of the “mixed” speciality lunch options (nothing better than a long/quality lunch on a sea day! Use of the Persian Garden steam and aromatherapy were a blessing to me as I caught a cold on the first day . I visited the steam and aroma room most days to help keep my sinuses and chest comfortable for breathing. I believe I caught that cold (first in 3 years!) by using the Oceanview self service restaurant on 1st lunchtime when people were loaded up with their hand luggage waiting for cabins to be opened. People are asked to gel hands on entry (but not everybody does). I am a fervent user of gels on ships but as some people aren’t, the consequences of multiple people using the same tongs causes problems. My mistake was taking a Poppadom with tongs and then picking it up with my hands to eat it (after using the tongs). If there were gel stations inside Oceanview I would use them after using the tongs, not just when going in. Gel dispensers should also be available inside the restaurant (at least one each side of the coffee/tea areas) at the door of Oceanview is not enough! Only having Gel stations at the doors of other restaurants is fine because you won’t be touching tongs used by other people and so using gel once your own hands would be fine (as would then be picking up your own roll with your hands)! I prefer ships that serve you (and don’t allow people to poke the food around and make a mess) and those ships also seem to have gel stations inside the buffet restaurants as well as at the door. The alternative is to give access to cheap disposable plastic or paper hand covers that people like me would use. There is insufficient customer space in the Al Bacio Cafe on 5. However, the Sushi bar was never busy and that space should be incorporated into the cafe. If there is a need to pursue more revenue then adding some premium/chargeable items of food could compensate for use of the space. Our stateroom attendant was meticulous, which was great. Our intention was to get away somewhere warm, restful and easily from Southampton – that was achieved. We are not big on being entertained but went to the “Cirque du Soleil & Sea monster show on the last night – that couldn’t have been better! Read Less
3 Helpful Votes
Sail Date: October 2017
Having previously sailed with Celebrity on the Solstice in the Caribbean, we were likening one ship to the other and were very disappointed at the dummying down of many aspects of this cruise in penny pinching ways that do not go well with ... Read More
Having previously sailed with Celebrity on the Solstice in the Caribbean, we were likening one ship to the other and were very disappointed at the dummying down of many aspects of this cruise in penny pinching ways that do not go well with luxury cruising despite the increase in costs. No shoe polish, shower cap, luxury compliments in the bathroom, no slippers, etc etc etc. Penny pinching that cost little but is part of luxury cruising. The cruise staff are well trained and work hard but the membership benefits appear not to work as we booked a year in advance and still did not get the one category stateroom upgrade as a membership benefit, even the agent did not know about this eligibility. The food and table service was good, entertainment certainly not west end and would say a little disappointing. Would we use Celebrity again, I would say no as other cruise lines offer more luxury and are more fun. It,s a shame the formal nights are no longer. Read Less
1 Helpful Vote
Sail Date: October 2017
Having done a few cruises with other cruise lines and this one being the first with Celebrity, it definitely goes to the top of the list as my favourite ship. From the moment we stepped on board greeted with a glass of bubbles, we had a ... Read More
Having done a few cruises with other cruise lines and this one being the first with Celebrity, it definitely goes to the top of the list as my favourite ship. From the moment we stepped on board greeted with a glass of bubbles, we had a fabulous time. The food was excellent - the evening meals in the Moonlight Sonata restaurant (main dining room) were the best I have ever had in terms of quality, variety and service. We didn't go to any speciality restaurants as we didn't feel the need, they were so good. Visually stunning production shows by very talented people, and great guest entertainers. Eddy, the Cruise Director, and Giuseppe, his assistant, had a great rapport with each other and also with the guests. Every member of staff I encountered seemed genuinely pleased to help you. Cabins were spacious and well appointed. All in all, a great experience! Read Less
2 Helpful Votes
Sail Date: October 2017
Good reviews led us here from Cunard, food was excellent, cabin comfortable and clean, entertainment excellent. Pity about the overselling of the spa facilities, I was offered a neck and shoulder massage for 110 dollars, no mention of ... Read More
Good reviews led us here from Cunard, food was excellent, cabin comfortable and clean, entertainment excellent. Pity about the overselling of the spa facilities, I was offered a neck and shoulder massage for 110 dollars, no mention of tax or service charges, on getting the invoice I had been charged 152 dollars, no one on the management team would listen. Beware the rip off spa staff. There was a good mix of people from all parts of the world which made it interesting. Steve Womack was a particularly good act who realised the possible difficulties when dealing with an international audience. One day many passengers saw dolphins, it was a pity the bridge didn’t make an announcement. An excellent cruise which was to some extent spoilt by the hard sell of the spa area, it is a shame that cruise companies find it necessary to try to grab as much as possible out their customers Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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