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2 Helpful Votes
Sail Date: November 2018
The itinerary was the reason for choosing this cruise. Having sailed on 3 other Solstice class ships, we wanted to sail on Eclipse and were not disappointed! Celebrity has come through again with stupendous service from check-in through ... Read More
The itinerary was the reason for choosing this cruise. Having sailed on 3 other Solstice class ships, we wanted to sail on Eclipse and were not disappointed! Celebrity has come through again with stupendous service from check-in through disembarkation. This ship was refurbished and it shines. Cleanliness and service is a hallmark. Our cabin was great with an attentive stateroom attendant and our dining experience each night was met with a smiling waiter, assistant waiter and sommelier. We only scheduled one shore excursion with the cruise line due to no other alternative in Zadar, Croatia. All other ports, we scheduled tours through Viator, ItalyTours.EU and Costco. These tours provided a better alternative due to timing, cost, and significantly fewer passengers. Most tours were 8-16 people, much better with logistics. There was never a worry in returning to the port on time. The entertainment seems to improve with each trip. The guest speakers were interesting and provided a good diversion during sea days. The Eclipse orchestra along with the Celebrity singers, dancers, and acrobats were outstanding. Other smaller venues were good as well. The only disappointing venue was the Hollywood Glass Show. Previously under the auspices of Corning, these shows were continual demonstrations of glass creations and ultimately sold for charity. The current show is obviously for revenue. Suggestion: do your homework for shore excursions and book a cruise while onboard, it provides flexibility for future travel and all questions can be answered face to face. Read Less
9 Helpful Votes
Sail Date: October 2018
We chose this cruise line because of the itinerary and that is the only reason, three days in Israel. Three cabins, two generations of cruisers. We have been on lots of cruises, never on Celebrity and never again! Let me start with ... Read More
We chose this cruise line because of the itinerary and that is the only reason, three days in Israel. Three cabins, two generations of cruisers. We have been on lots of cruises, never on Celebrity and never again! Let me start with the positive: big upgraded rooms (we paid for this!) nice staff. Now the negative: we paid to upgrade my parents, we show up at entry, there is no cabin for them and no one seems concerned. I pitched a fit and they found one. They charge for spin and Zumba and yoga classes, a first in my experience. No free Internet --in fact Internet charge was close to $500. Many rooms off limits thruout the cruise for private functions. Unless you drink tap water, coffee (lukewarm) or tea, you pay for ANYTHING you drink. You pay for specialty restaurants. You pay for gelato! Food in dining room and café was unbelievably tasteless even desserts!! Even croissants! No real fridge in rooms.No bottled water.Certain room service items were extra. Ship dirty and smelly Entertainment and activities scant.Forget TV movies and channels, very limited and mostly UK game shows!! Hard sell on everything, in fact, most "activites" were sale shows. 26 such events in ONE DAY. Port lectures were very poor and unreliable, mostly telling you where to shop at their "preferred: shops. It took us three hours to get a rerplacement bathroom light. Towels and sheets are very old and paper thin. Tap water is vile yellowish. Prized for trivia contests were pathetic...sunglass paper cover, small USB stick...?deck of cards Charged $50 for one small sack of laundry. The experience was laughably bad. Avoid at all costs. Read Less
4 Helpful Votes
Sail Date: October 2018
We chose those cruise because it was going to places that we wanted to visit and also ports we have never been to be. Right from start it was horrific. We arrived at Rome port to find the ship not there. We were told there would be at ... Read More
We chose those cruise because it was going to places that we wanted to visit and also ports we have never been to be. Right from start it was horrific. We arrived at Rome port to find the ship not there. We were told there would be at least a delay of 6 hours due to bad weather. During that wait, which the cruise company were aware of all we were offered was a small bottle of water and a small packet oftuc biscuits but because they run out of them we had to share. There were not enough seats so we had to stand part of the time. Then we got to our state room to find the air conditioning not working which took them 5 attempts before it was put right. We had to wait in the room to explain the problem each time. Eventually they put a new system in which would have been done on the first visit. Then on 5th day toilet didn’t work so they had to put a new system in there. We asked to be put into a different cabin but we were told the cruise was fully booked. Also our cabin was never cleaned when we first got into it. Our hand towels were a disgrace. I have better dish clothes. The food in the restaurant always came cold and selection very poor. The whole of the ship looked as if it needed refurbishing. I have never been on a cruise where they didn’t have the currency of the places we were visiting. They didn’t even have euros. When we were at sea there was nothing to entertain us except if you were interested in the casino or going to an auction to bid for a painting. There were so many issues I could go on and on about it. It was even more of a disappointment as we were on the cruise to celebrate my husbands special birthday. Read Less
7 Helpful Votes
Sail Date: October 2018
It was the worse cruise we have ever been on. On getting to Rome Port the ship wasn’t there due to bad weather which they were aware of 24 hours beforehand. We then had to wait over 6 hours on a hard chair (if you were lucky to get one) ... Read More
It was the worse cruise we have ever been on. On getting to Rome Port the ship wasn’t there due to bad weather which they were aware of 24 hours beforehand. We then had to wait over 6 hours on a hard chair (if you were lucky to get one) and all we were offered was a small bottle of water and a small packet of crackers which they run out of so we only got 1 to share. When we got to our cabin it wasn’t cleaned out sticky marks on the unit. The toilet smelled. Had to ask for disinfectant. The hand towels were a disgrace ready for the bin. Then our fiasco began our air conditioning didn’t work and we had 5 visits from maintenance before they installed a new unit. We asked to be put into a different cabin but was told there weren’t none as shipwas full. Then on the 5th day toilet didn’t work so once again had to wait in cabin for anew system to be put in. The whole ship looked as if it needed refurbishing. There wasn’t any currency to be had on the places we were visiting . The days at sea were a disgrace nothing organised unless you wanted to gamble or attend an art auction. The excursions cost a fortune so didn’t go on any. All the food in restaurant came up cold and had to keep returning it and the variety of food was very poor. The entertainment was more suitable for children which obviously didn’t appeal to most people as the theatre was never full. It was such a disappointment as we went on this cruise to celebrate my husbands special birthday. Read Less
2 Helpful Votes
Sail Date: October 2018
Me and my husband plus a group of couples of 11 did the 12-Nights Israel and Mediterranean Cruise aboard Celebrity Constellation from October 30 to November 11, 2018. We are all seasoned cruisers having been cruised for 12 or more ... Read More
Me and my husband plus a group of couples of 11 did the 12-Nights Israel and Mediterranean Cruise aboard Celebrity Constellation from October 30 to November 11, 2018. We are all seasoned cruisers having been cruised for 12 or more times aboard Royal Caribbean, Norwegian and Carnival. It’s our first time to cruise with Celebrity. Here are our overall positive and negative comments. Positive Comments: Excellent Wait Staff on the Main Dining on Deck 4 where we had our group nightly dinner. Also most of the morning staff assigned at Oceanview Café on Deck 10 are commendable for their friendliness and quick in responding to our requests. The Hospitality Staff assigned on our decks (Deck 3, 7 and 8) are also friendly and are conscientious workers. One of them managed to memorize our names on the second day of the cruise. The Ultra Violet Party House Band that played at Reflections Lounge (Deck 11) and Rendezvous Lounge (Deck 4) provided excellent music especially catering to those who love disco/ballroom dancing. DJ Carlos is also commendable. Silent Disco was awesome. Negative Comments: I wonder why the staff at Guest Relations (Deck 3) provided different answers to the same question or issue at hand. I don’t normally give up if I wasn’t happy with the answer I received for the question or issue at hand. I noticed that you need to talk to the staff with higher position. For example, in the early morning of November 9 (at sea), I requested for new tags for earlier disembarkation be issued to my group. The first staff I approached at the Guest Relations advised me that she will consult with the team and will contact or leave a message to my stateroom. After a couple of hours, I went back to the Guest Relations desk for an update and this time a different staff but has a position by looking at her uniform. The staff asked me if I was issued the new tags and I said no. Right there and then she printed all the tags for all members of my group. What happens if I didn’t do a follow-up on the matter? Will I be falling in line together with the rest who have issues to be addressed at the last minute? Celebrity has poor security training. One gentleman from my group had a sort of harassment by one of their security staff on Deck 5 (Emporium). This gentleman just paid for his purchases when the security staff approached him suddenly (and rudely) and asked for his Sail Pass. Why would this security staff ask for his Sail Pass upfront? Guests are all scrutinized upon check-in and hence given a valid Sail Pass. When confronted, the security staff went away abruptly without apologizing or gave a reason for his action. We gathered that someone’s husband was missing and my friend was mistakenly identified. More than 24 hours had passed but no apology was issued and so I went to Guest Relations to ask for an update. After a few minutes, another security staff met us only to say that he’s waiting for the perfect time to issue an apology. That was bull. If that was the case, the apology should have been done on that same time and day. Celebrity hires inept staff. One lady in my group had contacted Celebrity a few months before sailing to arrange for distilled water for her CPAP machine. After checking-in, my lady friend went to her stateroom and called Guest Relations for her distilled water. A staff came with an empty water bottle. To cut the long story short, the “distilled water” was delivered to Stateroom 3029 and was used that night. My friend felt something unusual when she used her CPAP and complained to the Guest Relations. Well, what was delivered was distilled water used for batteries! Whoever arranged to fulfill the request was inept. Celebrity should be held responsible if something serious happened to my friend during the cruise. We requested for a special breakfast to be served on the last sea day since we’re aware that there’s a kitchen staff who can cook this breakfast menu. This was set for November 9 at 8:30 am in the main dining room with the maître-d. A couple days before November 9, I requested the maître-d to move the breakfast from 8:30 am to 8:45 am so we can attend the mass officiated daily by the Cruise Chaplain. The maître-d outrightly said NO since 8:45 am is almost closing time for breakfast. Come breakfast on November 9, half of my group were at the dining room at 8:30 am sharp. It was okay even though we didn’t have the same tables that we used nightly. However, to wait for the breakfast to be served way past 9:00 am (about 9:20 am) was unacceptable. It was ridiculous to think that my request to move our breakfast 15 minutes later was not granted! Furthermore, we waited for the service only to find out the rice was uncooked and the “tapa” we requested looked like “beef stroganoff”, the same of which was served at Oceanview Café on Deck 10. Worse, no one approached our tables to offer coffee, juices nor water. It looks like the staff was busy for lunch that day. One last thing re entertainment. The lady that performs with Good Vibes at Rendezvous (Deck 4) didn't look like she's an entertainer with the way she dresses. Lastly, we arrived at 12 noon on embarkation on October 30 at Civitavecchia terminal. However, embarkation was delayed to past 5:00 pm due to weather conditions the previous day. The guests who arrived at that time were offered a bottle of water and a small pack of cookies. Since Celebrity is a big cruise line and their cruises are a bit pricey, the guests should be offered at least decent sandwiches for waiting for more than 4 hours. Since it’s our first time with Celebrity, we will have second thoughts if we will book our future cruises with this cruise line. First impression lasts! Read Less
Sail Date: October 2018
I chose this cruise because a group of us wanted to visit countries the apostles did their missions. The installation were very good, good options were also good and the service in the rooms was the best. Our allocated attendee Dewi was ... Read More
I chose this cruise because a group of us wanted to visit countries the apostles did their missions. The installation were very good, good options were also good and the service in the rooms was the best. Our allocated attendee Dewi was the best o ever had in any hotel or cruise. Seat down dinner was also a treat. The food selection was good and our waiters Arman, Linda and Adrian made our stay very enjoyable. Embarkation and disembarkation at every port was straight foward. We stayed on the 2nd deck. No window. Room was comfortable. The spa is also very, the persion garden, massagens and pedicures but you do pay excessively or these services. The worse think for me was the fact that they always chose to leave dock around dinner time and the initial rocking of the ship always made me sick and the service at customer service was not good. Some very rude lady. Not sure how she was selected to be in that post. Everyone i spoke too had a hard time whenever she was the one serving. We were a group of 95 people. There were also very limited activities and shows where sometimes very good most times not worth the time. Read Less
5 Helpful Votes
Sail Date: October 2018
We chose this cruise due to the ports (Rome, Crete, 3 days Israel, Mykonos, Athens , Naples) and because we liked our cruise on the Celebrity Silhouette in January. This was my 15 cruise (Celebrity, Royal Caribbean, Princess, Carnival, ... Read More
We chose this cruise due to the ports (Rome, Crete, 3 days Israel, Mykonos, Athens , Naples) and because we liked our cruise on the Celebrity Silhouette in January. This was my 15 cruise (Celebrity, Royal Caribbean, Princess, Carnival, Holland America)and I believe the Constellation is my favorite ship so far. I enjoyed the easy layout and the general ambiance. It is not a party ship and in general I would say that the average age is 50+ and mostly well traveled cruisers but I'm looking to relax on a cruise. My favoite things about this ship: 1) The 3 story bow shaped window at the back of the Marco Polo dining room (fabulous views as we departed the ports) 2) The outside movie theatre. At the back of the ship deck 12 (go to 11th floor then walk upstairs) instead of being at the pool deck. Very nice comfortable lounge furniture. I was surprised with the sun out how well the movie still showed on the screen. 3) Theatre. Very nice size for this size ship, never had a problem finding a seat at either time frame. Nice mixture of entertainment. 4) The table/bar area at the back of the ship just beyond the buffet. Very seldom crowded, quiet place to eat and enjoy a mixture of covered and uncovered seating. 5) Very good ship's excursions and I'm not a great lover of ship's excursions in general but these were exceptional. 6) Many nice quiet nooks inside to sit and read or just converse with friends. Read Less
1 Helpful Vote
Sail Date: October 2018
We had back to back, 12 day cruises from Barcelona (October 5 and October 17) - first the western Med. and then the eastern Med. - for a total of 24 days. These were our 11th and 12th cruises since we started cruising in 2010. ... Read More
We had back to back, 12 day cruises from Barcelona (October 5 and October 17) - first the western Med. and then the eastern Med. - for a total of 24 days. These were our 11th and 12th cruises since we started cruising in 2010. We've had 5 total on Celebrity. We selected the cruises based on the ports and that we had sailed the Eclipse for 14 days in the Caribbean earlier in the year with good experience. Embarkation and disembarkation were very quick and smooth - even better than we have experienced in Miami, which is good. We were in Aqua class for both cruises - SR 1625 for the first cruise (a good cabin) except for the sewage problem several cabins down the hall from us (wet hallway floor and awful smell for a few days). We also noted a sewage smell on the third floor at times. We had SR's 1517 and 1537 the second cruise. Both were less than satisfactory. SR 1517 suffered from an extremely loud band playing in the Sky Lounge two floors above every night - unsure how the noise transmits through two floors but we could hear all the instruments and voices until midnight. We asked Guest Relations several times if the volume could be lowered slightly - but the answer was no !? Not sure why Celebrity takes this position; we spoke with others in the Aqua class dining room (Blu) during the first cruise and they indicated the same problem and were finally moved. My suggestion - do not book a room on the port side on deck 11 in front of the forward elevators. We were finally moved to SR 1537 - much quieter location but the AC would emit a high pitched "squealing noise" during the night. Maintenance tried to fix it over a couple days but we finally had them shut it off for the last 5 days of our cruise (fortunately it was cool enough outside to keep the cabin bearable). The cabin stewards did a fine job on both cruises, although some new linens would be useful (towels and wash clothes have lived a full life!) as well as some new mattresses. Blu, the restaurant for Aqua class continues be a highlight for us (breakfast and dinner are offered). The food is good, service is good and we meet a lot of nice people. Much better than the chaos and rudeness of the general passengers that we experience in the Ocean View cafe at lunch (similar to what we experienced on Carnival when we first started cruising). Entertainment was generally good and we like the production shows on ships in general. We enjoyed the Topper, Amade and Euphoria productions although the band instruments and singing in the main theater would improve with a little less volume - the voices tend to be "screechy" and distorted when reaching for higher notes. I spoke to the A/V technician at the end of one show and explained that it was too loud - he responded "yes, I know"....? Some of our fellow passengers in the Aqua dining room indicated that they stopped attending the shows because of this. Celebrity excursions continue to be of limited value - unless needing to travel a longer distance from the port and there is a concern of returning to the ship on time (Pisa/ Florence and Rome, for example). Compared to reputable onsite tour companies, Celebrity charges at least twice as much for their tours and, most frustratingly, the tour guides inevitably detour to their favorite souvenir shops where they seem to have a vested interest in the business. Several of us expressed our concerns of this to the Shore Excursion desk personnel and we received no response. An example was a 7.5 hour excursion to tour Sorrento and Pompeii. We had 60 minutes in Sorrento and 80 minutes in Pompeii. The rest was spent in gift shops and coffee shops (no provision for lunch other than cheese tasting at a farm which just happened to sell cheese and liquor in the gift shop). The excursions experience tended to be a "hot topic" at the pool some afternoons. The more experienced cruisers indicated that Celebrity understands full well what is happening on the excursions. Lastly, on hygiene. The men's restroom outside the Ocean View Cafe was out of hand soap for the first three days of our first cruise. While there was always an attendant in that restroom on our Spring Caribbean cruise - ensuring that everything was in order (soap, hand towels, mopped floors) - I seldom saw anyone on our first cruise. The silverware and coffee cups in the Ocean View Cafe are often dirty with food particles on the forks/ knives. We usually would pick up 3 or 4 sets of silverware before finding a clean set. We mentioned this to one of the managers several different days and received a quick and insincere thanks. This was never the case in Blu or any of the other 3 specialty restaurants we tried - all was very clean and polished. We dined in 3 specialty restaurants during our 24 days: Murano, Le Petit Chef/Qsine and Tuscan Grille. All were delightful with very good food and great service. A missed opportunity would have been to have guest lecturer(s) speak on the ancient cultures and/ or architecture to which we were exposed on either of our two cruises. Some form of enrichment would have been wonderful. There was a 3 or 4 part lecture across several days on the history and demise of Broadway - perhaps this should have been saved for a New England Fall Leaf cruise. In summary, we're taking a break from Celebrity - we may try the new Holland ship or one of the slightly more upscale lines (Oceania or Viking) in the spring. The Eclipse and and overall attention to guest satisfaction has slipped. Read Less
3 Helpful Votes
Sail Date: October 2018
Let's start with the positives: Cabin clean and attendant excellent Dining room staff terrific attentive and great range of food found no need to eat at additional charges restaurants Pool area no problem in finding seating. ... Read More
Let's start with the positives: Cabin clean and attendant excellent Dining room staff terrific attentive and great range of food found no need to eat at additional charges restaurants Pool area no problem in finding seating. Ports of call -great itinery and easy to master on your own Both embarkation and disembarkation simple The negatives: Celebrity appear to be saving money with their shows! There are no Broadway musicals but rather it seems they have written their own story. Eg prince meets princess etc. No plot to follow just random often unknown songs! At sea days had minimal activities. The decision to show the one and only movie at 11 pm was ridiculous. Focus seemed to be on money with charges on many activities . In summary have seen a decline in the cruise experience and will definitely look at other companies for our next trip. As you can see lots of positives but also negatives which need to be addressed. Read Less
Sail Date: October 2018
You know, the thing is that we have been floating on this ship for over 3 weeks now.. with the best Captain, the best staff, pretty good food, an nice suite on the 12 th floor. Love it.. but...but.. there is just one big thing that ... Read More
You know, the thing is that we have been floating on this ship for over 3 weeks now.. with the best Captain, the best staff, pretty good food, an nice suite on the 12 th floor. Love it.. but...but.. there is just one big thing that gnaws on me daily. The Guy in charge of movies, sports etc. on tv. So get this, 70% or more of the 3000 cruisers are from US. It is the middle of the football season. They have espn 1 & 2 and... and an extra sports channel. Today is Saturday 3rd of November , and it is no different than last Saturday or the sat. prior. ESPN Showing the Michigan game, ESPN 2 showing Crickett, extra sports channel showing another soccer game from Europe, as if the 3 other European channels is not enough. I complained, and the guy in charge said he just got in from India ( thus, Crickett.?) and said he would work on it. Nothing. Same guy in charge of movies. There are 5 movies available free on demand, and guess what he plays in the movies downstairs, either cartoons or any of the 5 above. So it’s all about us buying old..on demand... movies at 15 bucks that are free at home on HBO. What I’m saying here is that the entertainment via TV is old, stale as the 10 year old tv resolution. Charge me more in my ticket, but serve me something in a new, clear medium. Outside of this, the ship is good. Even our Indian Head Chef. I do question if there really is a Tandoori oven, oh, but I digress..Like it ...as a good upper middle cruise option. Recommendation......get an American in charge of video.. when you do a rehab..buy some modern flat screens. So, childish as we sports fans are, and not that I am glued to the TV more than 6 hours per week, just want to point out this one small, to most, an insignificant side note. However, this is enough to drop the rating. You know, it’s the little things, etc. Like I said, Suite is great, Imade, our cabin steward was meticulous, always on the job. Got us a fan for the suite. It is obvious that all these cruise lines use specialty dining, as added revenue. We pay for cruise but they charge us 100 bucks plus service charge just to have dinner at Murano’s for example. Alcohol is extra. The Master ( infamous Captain) is the best. Gives feeling of safety with a flair of a stand up comic. A French Chef would have been desirable. Not a big fan of pseudo tandoori cooked Indian Cuisine. No garlic nan bread for instance. How about a specialty Indian restaurant? Park the master chef there. Read Less
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