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6 Helpful Votes
Sail Date: July 2019
This is our 4th time in Celebrity; 3rd time on Equinox. The ship has been upgraded some from our sailing imbalance April 2018. Very disappointed in the Blu Restaurant. In the past it has been a step above regular dining, but we have not ... Read More
This is our 4th time in Celebrity; 3rd time on Equinox. The ship has been upgraded some from our sailing imbalance April 2018. Very disappointed in the Blu Restaurant. In the past it has been a step above regular dining, but we have not found that to be the case this time. The food has been average and the menu has nothing new from a year ago. On the other hand the Tuscan Specialty Dining is top notch. Excellent service, delicious entrees and beautiful scenery overlooking the ocean on the rear of the ship. This is our 3rd day, hopefully things will improve in the Blu. By the way, Celebrity still makes you pay for internet which is ridiculous- you can get it free at Walmart- don’t know why upscale cruising company Celebrity can’t do the same for its patrons. HoHum with Celebrity this cruise- expected better from a cruise line which promotes luxury sailings. Read Less
2 Helpful Votes
Sail Date: July 2019
Our Ideal Vacation: I think the first thing that I think everyone should state is what they're looking for in their cruise vacation. We were a group of four girls in our late 30's to early 50's who wanted to get away for ... Read More
Our Ideal Vacation: I think the first thing that I think everyone should state is what they're looking for in their cruise vacation. We were a group of four girls in our late 30's to early 50's who wanted to get away for a week's worth of extreme relaxing, reading, staring at the water, eating good food and just not having to do everything for ourselves for a week. We're not foodies, we're not super into all activities and we definitely did not want to feel busy. Three of us are seasoned cruisers, one was on her first cruise. So that established, the Equinox did NOT disappoint any of us in any way. Celebrity's Target Audience: Few notes on Celebrity if you're not familiar with the cruising world. They cater mostly to the 30-50 crowd who are not extreme partiers but enjoy great service, food and the ability to take in a wide range of activities from cooking classes and line dancing to evening Great Gatsby parties. There isn't an overabundance of kids on board but enough. I can't speak to the kids activities. You won't find raucous, loud partiers often which was just fine with us. Embarkation: The cruise embarked from Ft. Lauderdale Terminal 25 - which was newly built for the edge. Provided you have done your advance check-in as they advise you to do and have your credit card on file and all of the information provided - the check-in was smooth and we were on the boat by 11:30am (we arrived around 11am). Proceed right to your stateroom and pick up your key cards for your room right away and drop off your carry on. The rooms will all be ready by about 1pm. The Stateroom: We booked this cruise last year in order to get a room to accommodate 4 people with a larger balcony - in our case this was stateroom 9237 which is Concierge Class and in a perfect location just steps away from the main atrium elevators with a large balcony (must've been 13-15 feet deep and about 7 feet wide - it would fit two loungers and two chairs without issue - we had one lounger, 2 chairs and a table). The room was comfortable and had enough storage for the 4 of us to unpack. Unfortunately the Equinox revolutionizing was shortened due to a crane accident in Nassau that diverted them to dry dock in Spain, but the carpets, bedding and drapes are new, as is the TV (not that we turned it on the entire vacation, but looks lovely!). Our cabin steward was lovely and helpful. A young woman whose parents are taking care of her children back home as she works very hard to provide for them. She won't see them again until January. Having been part of many FB groups where the "is Concierge Class worth it?" debate constantly arises - to that I state that its less about being Concierge Class and any perks and more about what you want in your stateroom. We wanted a larger balcony - this just happened to be found in CC. We weren't interested in any of the other perks really. The Food: Having cruised for the past 5 cruises on NCL, I'd forgotten just how good the Celebrity food is. I'm not talking from the point of a foodie who wants fancy dishes I can't recognize. I was looking for variety, good taste and freshness - as were the other girls I was travelling with. We abundantly looked forward to every meal and did not encounter anything we didn't find tasty and fresh. We did not try any of the specialty restaurants since we were abundantly happy with what was provided in all of the complimentary dining venues. The Entertainment/Activities: Maarten/Martin (spelling?) our cruise director was funny and approachable. We didn't take in a whole lot of activities other than some trivia games. We mostly would go to the shows in the Equinox Theatre. The comedian the first night was quite funny, unfortunately the other shows involving the singers/dancers weren't as high quality as we've seen on other lines. Our main complaint being that certain singers were very pitchy and not really singing in a good vocal range for them. It made it a bit hard on the ears at times. The Crew: This is where the Equinox shines above and beyond. So rarely have I seen a crew that genuinely seems so cohesive as a group and happy to be interacting with guests. We had Celebrity Select dining (aka anytime dining), but they sit you in the same section each night. Our waiter and assistant waiter Rhys and Raul really made the week's suppers specials. They were absolutely lovely and we ended the week with a group photo as well as a group hug. Raul was excited to send a picture to his wife and kids back home to show them his "Queens" that week. I'm always very cognizant that many of the crew have families who they are far away from for a very long time. We were fortunate to have Captain Kate for most of the cruise (except the first couple days). She will be moving to the Edge in mid-August. She's regularly found around the ship and clearly enjoys her crew very much and they in return love her. As four women travelling together it was lovely to see a strong woman at the helm of the ship and as cat lovers - we thoroughly enjoyed that her cat lives with her on the ship. Check out Bug Naked on Instagram - makes me laugh. Disembarkation: This was perhaps the most smooth disembarkation I've ever experienced. We chose to leave our luggage out the night before and take a bus transfer arranged by Celebrity to the airport in Ft. Lauderdale. We disembarked at 8:20am and were at the airport just a little after 9:00am. Summary: Phenomenal. We loved every minute of it and would go again in an instant. We unplugged from the world for the week with no internet or cell service, we laughed, we read, we enjoyed eachother's company and the beautiful relaxing setting where our biggest concern was what of 10 entrees to eat and where to go read or nap. We definitely overheard many conversations from people who seemed determined to just complain about anything - from one gentleman who said that cake was atrocious and he had better recipes (I'm not sure which cake - I encountered at least 20 types during the week and thought them tasty), to the woman who bickered on about not being able to wear beachwear into the main dining room, to other really trivial complaints. We are already planning our next Celebrity Cruise and the Equinox is high on our list of ships we want to sail again. Read Less
5 Helpful Votes
Sail Date: June 2019
I WAS a loyal Celebrity cruiser until..... I have taken my last cruise on Celebrity Cruise Line. I had three cruises scheduled for 2019. I have completed two of them and canceled the third. Celebrity Cruise Line has gradually ... Read More
I WAS a loyal Celebrity cruiser until..... I have taken my last cruise on Celebrity Cruise Line. I had three cruises scheduled for 2019. I have completed two of them and canceled the third. Celebrity Cruise Line has gradually deteriorated to the point that I am no longer willing to go on a cruise that I scheduled for November of this year. My first cruise this year on the Equinox was the second time that I have been on this ship. I was on it shortly after dry dock. I had a page and a half of problems that I went to the customer service desk with including 4 days of the toilet not flushing. After presenting my list of problems to the manager at customer service, I was issued a $150 credit for a future cruise. While on board for cruise number 2 this year, I attemped to apply the credit to the future cruise in November. Apparently, the staff in future cruises did not do what they were supposed to with it. After receiving a copy of the November billing, we contacted the customer service department which were so rude and unprofessional that we ended up having to cancel November's cruise because they were unwilling to apply the credit that we were given for our unbelievably crappy cruise number one this year. The problems included toilets not flushing, internet service not working, TV's not working, a room Steward rearranging things daily that he had no business to be touching, rude and argumentative wait staff, rude shore excursion people, bartenders that were unwilling to change the channel to put on sports in the casino bar instead of news, comedians that were so bad that people were walking out in drothes, items on their daily itinerary never happening, inedible food, plastic items found in the food...... unfortunately the list just goes on and on. After calling customer service to have the credit applied correctly, they were so rude and uncooperative that we canceled a cruise that would have cost $3500 over a $150 cruise credit that they lost. The customer service rep reminded me of a used car salesman trying to do the money shuffle explaining that the credit had already been given when it clearly in writing had not. If they cannot provide it to you in writing, it never happened. Don't trust them. Celebrity Cruise Line has obviously given up caring about their existing customers. I wish I had waited to do my survey until after I discovered this problem. I had spent enough time on this ship that the management and staff were all greeting me saying "welcome home." It is now a sad goodbye but for the price it is a goodbye nonetheless. No one should be treated the way we were by customer service, and the future cruise services staff. Apparently celebrity has grown large enough that they have stopped careing about their customers. Read Less
6 Helpful Votes
Sail Date: June 2019
Well just returned from a 7 day on the Celebrity Equinox. Let’s talk about the positive notes first. Nice ship. Excellent crew, unbelievable Captain. She was at all the major functions and saying bye to everyone when we all left. The ... Read More
Well just returned from a 7 day on the Celebrity Equinox. Let’s talk about the positive notes first. Nice ship. Excellent crew, unbelievable Captain. She was at all the major functions and saying bye to everyone when we all left. The very first captain I ever saw at all the shows and around the ship greeting everyone. Our OV cabin was better than the one we had on the Reflection. This time the bed was next to the window. Giving plenty of room at the closet. 5 dresser drawers verses 3. Bed was comfortable. Most of the food was very good. Excellent waiters. Bar tenders were fast and very friendly. Received offers of 30% off of specialty dining twice during the cruise. The Café al Bacio had excellent pastries and excellent coffee. The manager, Nelson Gonzales could not do enough for everyone. Such a super person. All Theater shows were very good. Even the ones we did not care for. Comedians were boring, old jokes. The young 28 year old cruise director Maarten was awesome. A perfect job for him. He was born to be a Cruise Director. Now for the not so great. Only a few that really were nothing to get upset about at all. The first day they might have had a problem with the A/C. It was hot all over the ship. My wife could not get the wine she liked without buying the bottle. Same on the Reflection. The buffet had only two problems. The mashed potatoes were never hot, the meat balls in sauce were actually cold. Otherwise, excellent variety and taste. Let’s talk steak. Usually we only eat the steak once. This time we ended up having it three times. First the Tuscan Grill. We had the Filet. It was very good, however not excellent as I would have thought. MDR we had NY Strip steak. Very good not excellent but served on a super hot plate. No hot plate in the Tuscan grill where it should have been. Now for a total surprise. The last day in the buffet for dinner they had NY Strip or Ribeye, your choice done on a flame grill. The steak was cooked perfect, excellent taste, very tender. A few to many times for tomato soup. They had a party called ”Party Like Gatsby” To give you an idea how loud the DJ music was. They had to close the fire doors to the halls with the state rooms. It was in the Atrium deck 3 and also loud you could barely hear one another when you screamed to talk. It was loud on deck 14. Only one Slot Tournament. For some reason, the ship was always crowded. Unlike the Reflection. Shows and other gatherings were timed over the top of one another. Too many things started at the same time. Last of all. I guess clothes that are too small for a person is the new style or something. Plus no socks with dress shoes even patent leather shoes and a tux that is several sizes two small. The cruise director being 6 ft 5” his pants were always about 4 inches above his shoes and no socks, his long sleeve shirt was above his watch and the suit jacket was very tight on him and the sleeves were about 3 inches above the shirt sleeve. The bottom of the jacket was way too high. It was as if he was just wearing a lot smaller size than he should. This was not just once. But every day. It really looked bad. One day he even rolled up the pants to be short. He was not the only employee that wore no socks with dress shoes and high water pants. So like I said. Must be a new fad. I hope not. All in all a fine cruise. Enjoy. Read Less
7 Helpful Votes
Sail Date: June 2019
Wow, can't say enough about this trip. I've cruised with NCL, Carnival, Royal Caribbean, Disney and Princess prior to this trip and this was by far the best cruise experience I've had. Embarkation took roughly 15 mins ... Read More
Wow, can't say enough about this trip. I've cruised with NCL, Carnival, Royal Caribbean, Disney and Princess prior to this trip and this was by far the best cruise experience I've had. Embarkation took roughly 15 mins after arriving at pier and most of that time was walking to get on board. The ship was clean, easy to navigate and offered every type of shopping, eating, entertaining you can ask for. I've been on the big ships (Allure, Oasis) and the really old small ships (Mardi Gra, Oceanic) and this was just a great ship overall. I love the top deck with the natural grass, glass blowing , and movie screen. The bars were also great, from Craft Social to World Class and everything in between. The main dining and buffet experience we're top notch. I also tried Murano and La Petite chef. Murano was in my opinion equal to the main dining room so I could skip it. I did enjoy the show and experience at La Petite and the food was awesome. Cabin was clean and great for me, my wife and my 13 year old daughter. I loved the ship design and didn't miss the huge spaces on Oasis/Allure. My daughter never missed water slides or rock climbing walls. She actually loved the teen club and made friends and ran off their every night. SMOKE FREE Casino is epic! The captain was the most personable and everywhere at once. She was even at the gang plank on last day at 7am saying goodbye to folks. Cruise Director Maarten was funny and highly entertaining. Shows while not at Broadway level were beautiful, artful and entertaining. The comedian was even good. Definitely will be looking at Celebrity in the future. Feel free to send me questions. Read Less
9 Helpful Votes
Sail Date: June 2019
I chose celebrity because it had more of an adult theme than some of the others. It was perfect! From the moment my husband and I embarked, which went smoothly, we were blown away by the excellent service. The food was the best I have ... Read More
I chose celebrity because it had more of an adult theme than some of the others. It was perfect! From the moment my husband and I embarked, which went smoothly, we were blown away by the excellent service. The food was the best I have ever had, the ship was spotless, the shows were very good, and our aft room(1674)was very comfortable. I noticed our balcony was a little longer than most others. We had concierge class which was kind of nice. We didn’t eat in any specialty restaurants but dined in MDR for dinner and ate in buffet for lunch. The MDR was definitely like eating in a 5 star restaurant every night. Excellent service and food. We used the celebrity app to view menu ahead of time. The food in the buffet was also delicious! Try their pizza! We purchased premium non-alcoholics package and enjoyed the most delicious virgin pina coladas all week in addition to Perrier, Pellegrino, and coke. We also loved going to Bacios after dinner for lattes and espressos, which was included in our drink package. The pastries and desserts were great there, too. The ship wasn’t as crowded as the carnival cruises I have been on. I always found comfortable seating when I wanted it. Sea days were busy by the pool but not unbearable. The solarium was much quieter and cooler. No kids allowed in solarium which was nice. There were some whiny old people who complained about silly things, like wanting guacamole on the bottom of a poached egg instead of the top, or getting served 2 pieces of toast instead of one. But overall, everyone was very nice. Lots of countries represented amongst staff and guests. There were not as many onboard activities on this cruise as on the carnivals I have been on. The silent disco was really fun and the live music was great. Evening shows were really good. No ice sculptures by the pool, and exercise classes, like Zumba, required a fee, but this cruise was very relaxing, fun, and I felt pampered the whole week. Captain Kate and cruise director Maartin were very visible and made the trip even more fun. Because of the excellent and friendly staff, from the bussers to the captain, this cruise was amazing, Read Less
7 Helpful Votes
Sail Date: June 2019
Disclaimer: This review is shaded a happy hue due to this vacation being an opportunity to celebrate our son's recent graduation from college. If you don't want to read the entire review I will begin with the summary. We had ... Read More
Disclaimer: This review is shaded a happy hue due to this vacation being an opportunity to celebrate our son's recent graduation from college. If you don't want to read the entire review I will begin with the summary. We had a very good time during our seven day cruise. This partially refurbished ship is still the Celebrity Equinox, the staff remain as friendly and hard working as ever, there are fun and interesting passengers to meet, and there are places throughout the Caribbean that are as beautiful as any place on Earth. We left for South Florida on Friday, on a plane that took off just minutes after the 2019 Summer Solstice occurred. We overnighted at the Comfort Suites, which is convenient to both the airport and Port Everglades. Embarkation was easy, and would have been easier if we hadn't missed the sign for priority check-in. Even with the extra few steps and the extra few minutes of time, we quickly boarded the Equinox and made our way to the recently re-imaged Retreat Lounge. Fortunately, Cruise Critic reviewers had provided pictures and observations regarding the makeover of this space. Sadly, we too found the decor and ambiance to be that of an nice, well maintained airport lounge. While this is utilitarian and attractive for a public space that is transient by definition, we found it uninviting, except for the bar which allowed interaction with the bartender. Gone too are the desks and chairs for the concierges, apparently guests think that having chairs in which to sit conveys an invitation to talk with the concierges, which has been viewed from the corporate level as an inefficient use of everyone's time. The kindergarten-sized chairs are actually laughable. Although there were children in the suite class, we didn't get to see them use the little furniture. I do not have any photos or videos of the rueful looks that passed across senior officers faces when we offered our first impressions feedback, nor did we bother taking photos of this typically empty area. For a contrast, one could see passengers using the Library, the Gaming area, the Atrium, and the Sky Lounge throughout the day, just like they have on every previous cruise we have been on while aboard an S class Celebrity ship. These areas are occupied, they are used for intended purposes and unintended purposes (napping), and help to make S Class ships attractive cruising options. Other than people leaving their glasses, cups, plates, usually with uneaten food on any flat surfaces throughout the ship, the public spaces were clean and well maintained. The new bedding is firm, which I liked, and we took advantage of the pillow menu. The veranda furniture was replaced during the cruise, which meant we lost the solid wood-and-metal table, and the wicker-style lounger. They were replaced with lightweight, and cheap feeling patio furniture that one might find at a Target Department store. The two high-back chairs do recline and came with separate extensions that work as ottomans. We dined primarily in Luminae, and the Maitre 'd Tanya and her assistant Victoria worked hard to insure a memorable dining experience. Once again, the restaurant staff were excellent. The food was good to excellent throughout, with the only complaint being we have become overly familiar with the menus. We also dined in Tuscan, Murano, and Sushi on Five. In each restaurant the service was very good; preparation very good, timely, and as ordered; and overall the dining experiences enhanced our cruise. The onboard entertainment was hit-and-miss. The bands Nu Image and Dancing Town were good, and the Drift duo were adequate. Other than the talented Jesse Hamilton Jr., the evening entertainment was less interesting to us than during any other Celebrity Cruise. Our young adult son went the The Gatsby Party that was apparently well attended and enjoyed by guests. The one excursion we took through Celebrity was the Discovery Dive which was done by Underwater Adventures was safe and educational. The scuba equipment was well maintained. Visibility at the dive sight was good, and although the coral appears degraded, the other undersea life was interesting and pretty. The free dive excursion was also conducted from the same boat, and the experienced divers all expressed satisfaction with the outing. We recommend Underwater Adventures. Disembarkation was quick and easy, and in this case the facial recognition system was functioning. Read Less
6 Helpful Votes
Sail Date: June 2019
After not cruising for 7 years, I went on a cruise for the first time on NCL to try out a different cruise line. Last year, I thought NCL was terrible but after experiencing Celebrity Equinox it's really put that cruise line into ... Read More
After not cruising for 7 years, I went on a cruise for the first time on NCL to try out a different cruise line. Last year, I thought NCL was terrible but after experiencing Celebrity Equinox it's really put that cruise line into perspective. Just to give some clarification, I've been on two Celebrity Cruises but it's been over ten years since I've cruised with them. Our family was a loyal RC cruising family until we decided to branch out. So without further ado, let's jump into the review: Positives: • Honestly, what made my cruise enjoyable was the dining staff I had in the main dining room. Our waiter was Reynaldo. M. and Carlos at table 166. Those two were fantastic waiters and were on top of everything. They were friendly and it was nice to form a bond with them. Reynaldo always made sure we were pleased and happy with everything from food to service. Carlos was overly friendly and accommodating to our table and was a laugh and joy to have. We will miss them dearly. We had no issues in the MDR. The food was excellent on board. I always looked forward to eating in the MDR. I actually prefer Celebrities' chefs more so than the Moveable Feast chefs that came and prepared dishes that night. I found on the Moveable Feast night I greatly disliked the appetizers and main meals created by those two chefs. The only redeeming quality was the desert. If you do the MF again, get better chefs. • I had no issues ever finding a seat on the pool deck to tan or sunbath. This is usually a common problem with cruises, but I did not have this issue. The pools were well kept and not crowded and were set at nice temperatures. • I really enjoyed having Capt. Kate as our captain. I've been on at least 20+ cruises and I've never had a memorable cruise captain, but I can honestly say Kate is a memorable and fun one to have. I enjoyed listening to her morning riddles and hearing her sense of humor. There was something so humble about that and humanizing. Loved it. • Our room steward was fantastic. He was super lovely and very consistent. He always had our room cleaned quickly and efficiently. I could see he worked super hard and wanted to make sure we were taking care of. Negatives: Bars/Bartenders: • I spent a lot of time in Sky 14 and I'm sorry, but the bartenders up there have to be some of the rudest people I have ever met. Day 1, for sail away, I went up there to get a drink. There were only two people at the bar, one who already had a drink, and another gentleman who was waiting to get served. There were two bartenders cleaning/stocking the bar and ignored both of us for eight minutes. Eventually, they acknowledged us after that time but seemed bothered by the fact that we wanted to order a drink. Then another bartender from the pool deck came down and got my drinks made. What made it worse though is that then he berated me about why I wouldn't want to get the drink package. I don't drink that much, in fact, I only had one drink the entire cruise, so why would I want to spend $50 a day only to drink once?? Basically, I found that most of the bartenders were rude anyway. They tended to look over your head and act like they didn't see you, which only further turned me off from utilizing them. I also hated that they were desperately trying to shove the drink package down our throats. If we didn't want it, we didn't want it! Activities on board: • There were not enough activities to keep people entertained on board. I would have loved to see more game show type of games on board. The last sea day was the most boring day I have ever experienced on a cruise. We had one trivia game at 10:15 AM and then a huge gap where nothing but seminars or paying ($$$) activities were available until 3:15 PM. I found that absurd because on NCL I was never bored with the entertainment. They always mixed up the activities or game show ideas, but on this cruise I found myself being bored many times. Why are there so many activities where you need to pay additional money or listen to people talk? We're already paying a lot as it is. (Most of the seminars are to get you to spend more money, like on wellness products) Speaking of activities...I found the entertainment group to appear to look like they don't enjoy their jobs very much. They always looked super melancholy and would rush through the activities they did happen to provide as if they had better things to do. They'd speed through the trivia questions or show up late, etc. Darren and Charlotte were my favorites out of the group, but as a whole, they didn't look like they worked as a team. Also, the locations where they'd hold the activities were not suitable. I still don't understand why they'd host the interactive game shows on Deck 4 in that small entertainment court. It got too congested and there weren't any seats. Room Temperature: • I really enjoyed the layout and location of our room. We were located in room 8277 and it was right near the elevators. It was lovely and cool during the day but at night it felt like a sauna in there. Every night on board, my mother and I would wake up around 3 AM- 4 AM sweating like pigs. We did not have the duvets draped over us, just the mere thin sheet. It was terrible and we complained to guest relations and our steward and they said nothing could be done. Needless to say, I did not get the best sleep on board. Another thing that was kind of annoying was the fact that the walls were paper thin. I could hear conversations from either side of my room. I would hear when people sneezed, coughed, or snored. Internet: • Internet was pretty spotty most of the cruise. It wasn't great and would disconnect often. Medical/Infirmary: • So one thing I was not planning was getting some sort of allergic reaction while visiting a beach. It happened the 4th day in and I was covered in an itchy, blotchy, red rash on my arms. I went to the infirmary to see if there was anything they could to alleviate it. I was greeted by one of the nurses or doctor, but I'm not sure since she didn't even introduce herself. She said, "What do you need?" I said, "I have a rash I got from the beach and--" "--What do you want me to do?" she cut off abruptly. I couldn't believe how short she was with me. She didn't even bother to look at my arms and proceeded to say. "Take some Benedryl." "Um, I don't have any. I came here to see if I could get some." "You want me to sell you some??" That was the type of service I received... Basically, there were some aspects I loved and some I just really did not care for. I will say this though, this does not make me want to run out and book another Celebrity cruise line. I will probably return to Royal Carribean next time. Read Less
7 Helpful Votes
Sail Date: June 2019
We were looking forward to this cruise being we had cruised Celebrity 12 times before and were always satisfied with our cruise. This time was a real let-down. We had an Aqua class room and ate at Blu restaurant. The quality of food ... Read More
We were looking forward to this cruise being we had cruised Celebrity 12 times before and were always satisfied with our cruise. This time was a real let-down. We had an Aqua class room and ate at Blu restaurant. The quality of food was not good. We sent back a number of dishes. The staple salad (Caesar) came to the table limpe. As if it was laying out for some time. The strip steak was uneatable! One morning the bacon was so greasy and dry that it stuck together and was unable to cut. The service in this restaurant was also not up to par. Recommended to us one night what to order and then came back after we took her suggestion, and told us they didn't have it. Took a creamer off a table next to us that they were cleaning and placed it on our table. I could go on and on. Our room was always kept immaculate!. Our steward name was Francisco. Excellent job all week. Didn't do much activity on port days being we were there before. We had cruised 29 cruises and always returned to Celebrity. Sorry to say, we don't think we will again. Read Less
8 Helpful Votes
Sail Date: June 2019
This was a great trip - better than we could imagine! We did not do aqua class and were perfectly happy in Main Dining Room. Clean ship, great staff, lots of activities on board ! One complaint - people hold chairs with towels so on ... Read More
This was a great trip - better than we could imagine! We did not do aqua class and were perfectly happy in Main Dining Room. Clean ship, great staff, lots of activities on board ! One complaint - people hold chairs with towels so on sea days all poole chairs saved by 730 am EVEN though that is not supposed be allowed. People put a towel/stuff and don’t come back for hours . This is really infuriating and I wish Celebrity would at least try to help/prevent. Excursion 1 - San Juan - walking food and culture tour - it was amazing- small group and actually joined by Michelle Bernstein. Perfect excursion! Excursion 2 - bus tour St Thomas with 2 hours at beach, 2 hours shopping, and ride to top. NEVER AGAIN Unfriendly, rude, not safe, too long -ugh Excursion 3 - escape to Tortola PERFECT. This was early 730 am but that meant crowd low we got there before crowds. We sat at Hendo hideout because as long as you eat/drink there chairs and umbrellas free. We liked this less crowded area more than Celebrity area provided. No excursions at Nassau - barely off ship for an hour - not clean or friendly - maybe good excursions available that we missed ?? Read Less
7 Helpful Votes
Sail Date: April 2019
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same ... Read More
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same smell in one of the whirlpools. The food in the buffet made me really sick, maybe that’s because the chefs do not wear any gloves when they prepare the food. I watched a chef make a pizza without using gloves. I had to run to the bathroom every half hour everyday until I stopped eating from the buffet. The only other food selection that I was given without a cost was the Cosmopolitan restaurant which offered different food than what I was used to because I like eating more vegetables. The basketball court needs to be updated because the rim is leaning. The only things I liked was the massage, the Solarium and the comfortable bed. Read Less
6 Helpful Votes
Sail Date: April 2019
First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the ... Read More
First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the meager choices on its own menu. I ordered roasted pork loin and was served ham, and salad Nicoise with “French onion Dijon” dressing was served with the usual choices of ranch, Italian and thousand island. Neither the chef nor customer service was responsive to dissatisfaction. Also whenever I asked about fat free dressings in restaurant or dining room someone would point to one of the regular dressings and proclaim it fat free. I did get excellent service from Somalier Josip, though. They redecorated the ship recently and stateroom was adequate if the thermostat had worked. The new sinks and showers don’t drain well, but room staff Kate was attentive and very friendly. Pools were too small to swim and had unbelievably loud drains that chased me right out. I was on an Olivia Cruise, so all the entertainment was great. Read Less
1 Helpful Vote
Sail Date: April 2019
We usually venture farther afield, but chose this cruise for several reasons - a very high percentage of adults, recently upgraded ship, good friends were going, and we had never done a Celebrity cruise and wanted to find out if it's ... Read More
We usually venture farther afield, but chose this cruise for several reasons - a very high percentage of adults, recently upgraded ship, good friends were going, and we had never done a Celebrity cruise and wanted to find out if it's a cruise line we would use again This Caribbean cruise won't be our last. We surprised ourselves by loving the whole experience, especially the beautiful waters and charming ports. The Summit docked for a crazy amount of time at St. John’s, Antigua - an appealing port with way too many people trying to sell stuff. Next time we won't even bother going ashore there. We loved all the other stops. MUST DO: Cuban cigar shopping at La Casa Del Habano in Basseterre, St. Kitts. Sit on their balcony, enjoy a balmy breeze, and watch the world go by as you drink FABULOUS coconut mojitos while the other half roams the humidor. What could be bad? My partner snorkled in Bermuda - went on a high priced inflatable boat escapade to a reef. The currents were strong, there were no fish, and a woman got swept out and almost drowned. Our friends went on the shipwreck snorkeling trip and had a fantastic experience. CABIN: we were forward on deck 7 just off the elevators in 7072. Never heard annoying noise and the convenience was great. The recent refurbishment meant our cabin felt up-to-date and clean. The showers were always hot, The bathroom was immaculately cleaned twice daily and virtually every time we returned from whatever we were doing, our room had been made up. The housekeeping was flawless. The same could not be said for dining, which was a mixed experience. At Oceanview Cafe - the casual buffet - we spent a couple of days exploring and found a few favorites, which we ate whenever we went there - the eggs benedict station, the salad bars, and the surprisingly good pizza. With a few exceptions, the food had a sameness about it that was disappointing - flavorless, factory farmed eggs didn't help. There was no reference to the flavors of the Caribbean. The desserts were flat-out horrible, mostly fake tasting sheet cakes - like something at a bad Chinese buffet in a strip mall. The breakfast pastries were poor - heavy and stodgy. Sometimes a chocolate croissant was worth having, but the danish was awful. By contrast, afternoon tea at the Oceanview was worth having, with fluffy scones, jam and cream and delicious petit-fours, buns etc. Food hygiene at many Oceanview buffet stations was poor - too many cooks handled food without gloves. Some staff appeared to have no professional skills at all. What well-trained chef would present so-called "coddled eggs" which were in fact raw - the whites only half cooked and the yolks not to safe temperature! We dined often at Sushi-on-5 in groups of 6 or more friends- reasonable prices, great noodle bowls and well-made sushi. Other than one evening of inept service, the staff were attentive and friendly and we just kept going back. We were pleased with more formal dining at the Cosmopolitan, for breakfast (much better than the Oceanview buffet), lunch and dinner. Overall the food was good and the service was excellent. We hit Qsine on lobster day- definitely not worth the extra charge. The food was dry and reheated - ugh. The restaurant was poorly ventilated, gaudy, overly warm and just plain second-rate. Maybe we hit it on a bad day. The Martini bar was a highlight - great mixology and a lot of fun! The "service" desk staff on level 3 were slow and unfriendly both times we had the misfortune to seek assistance. Example: our disembarkation day-tour of NYC was cancelled, and no one told us till the day before. So we went down to book a transfer to JFK to void being stuck with all our luggage in the city all day. We were told we could not arrange a transfer as bookings were now closed. In the end, after we persisted, she caved and booked our transfer. We then asked for change of a $100 so we could tip housekeeping and the same unhelpful woman made some excuse and said she could not do that. Incredible. On balance, we would return to Celebrity Summit without hesitation for another cruise, but would book Aqua or Concierge, at least, next time. We book suites on our favorite cruise lines but won't spend the extra $$$ without trying out the ship or cruise line at a lower cost first - as we did with this cruise. Read Less
6 Helpful Votes
Sail Date: April 2019
we were on the Equinox last year, loved it and rebooked on her for this year. Overall the quality was good. Service excellent, bar service great. Food? The main dining room the food was excellent. As for the Specialty restaurants, quality ... Read More
we were on the Equinox last year, loved it and rebooked on her for this year. Overall the quality was good. Service excellent, bar service great. Food? The main dining room the food was excellent. As for the Specialty restaurants, quality seemed a bit lower than prior year. I will admit that the Chateaubriand for 2 was horrible, we left 90% on the plate . When asked how was your dinner wh honestly told the waiter of the quality . Now , It was resolved as we were invited back for a " we are sorry dinner" Steak Dianne was prepaired at our table .. This is what you call service and respect for customers. We are committed Celebrity cruisers , and have always liked the service. We appreciate that food prices have gone up and the cruise line has and is trying to balance quality with price.The cruise line shoud I hope take into consideration the the food consummed in the specialty dining rooms gives a credit to the general food costs in teh main dining room and buffet. Don't be cheap. We will be giviing the Specialty Restaurants another try on our next cruise in September 2019, on the Infinity. Cabin was always clean. Was it because of the ship's age, or some other problem but the water for the shower, too hot and no adjustment worked, and toilet flush did not operate one or twice during the cruise ( both were quickly attended to. ) This is what you call service . We are Looking forward to our September cruise. Read Less
3 Helpful Votes
Sail Date: April 2019
We had such a relaxing, wonderful cruise. Everyone was so great from check in to departure. The food, and staff in Blu, and at specialty dining(Murano and Tuscan Grille) were amazing. We loved our bartenders! Thank you Jede Astawa, Jose ... Read More
We had such a relaxing, wonderful cruise. Everyone was so great from check in to departure. The food, and staff in Blu, and at specialty dining(Murano and Tuscan Grille) were amazing. We loved our bartenders! Thank you Jede Astawa, Jose and Pedro. Hope to see you next time! We loved the gym, Persian gardens and sauna. The solarium is beautiful as well. We spent quite a few days at the pool. The sunset bar was great too. The staff at celebrity did everything to make the cruise so special. We celebrated our 34th anniversary. There was champagne waiting in our room. Every afternoon there was a delicious surprise waiting for us from cheeses and fruit to shrimp or different meats. The guest entertainers were wonderful. Ashlie Amber was sensational. The comics were very funny. We love to dance and there were so many opportunities to do just that.(especially “silent disco”) the pool party was fun and the dancers from the show did a little something to entertain. The band was wonderful! Read Less
2 Helpful Votes
Sail Date: April 2019
Just returned from Stomptime’s first ever Ragtime/blues/jazz cruise. (Caribbean Miami to Miami). This was a fantastic cruise with quality talent. The musical lead was Brian Holland. Included were Stephanie Trick, Paolo Alderighi, ... Read More
Just returned from Stomptime’s first ever Ragtime/blues/jazz cruise. (Caribbean Miami to Miami). This was a fantastic cruise with quality talent. The musical lead was Brian Holland. Included were Stephanie Trick, Paolo Alderighi, Sonny Leyland, Jeff Barnhart, Fredrick Hodges (all piano), horns by Baker, Caparone, bass by Pikal and Rocha, drums by Danny Coots and others. Annie Sellick provided female vocals. There were two to four hours of music each evening as well as daytime sea day q&a sessions with the performers. At least one cocktail reception for all. Music was performed in sea lounge as private party. Celebrity provided great support and the sound techs were great. A wonderful experience. The music was a mix of ragtime/early jazz, blues and traditional jazz. The folks are planning to do one again, this time in Alaska on the Millenium. (Tentatively June 2020). We would encourage you to check it out if you’re a jazz buff. Read Less
15 Helpful Votes
Sail Date: April 2019
The Fine Cut steak house was a very big disappointment due to the fact of its location. It is located by the Grand Plaza on Deck 3. As the show was on downstairs we couldn’t talk to each other. I ordered a strip steak and had to return ... Read More
The Fine Cut steak house was a very big disappointment due to the fact of its location. It is located by the Grand Plaza on Deck 3. As the show was on downstairs we couldn’t talk to each other. I ordered a strip steak and had to return it twice. They should know how to cook a steak!...... It was NOT worth the $55.00 that I paid. The desert was good.... I could have had the ice cream on deck 14 for free. Being an aqua class traveler I was surprised that my cabin was so far away from the spa and gym. The solarium is beautiful, however it is not air conditioned as like the solstice class. The 4 dining rooms are an unique idea, however the standard menu in each could change also. The potions are small and just satisfactory. Don’t think i’ll be traveling on this class of ship again. Read Less
17 Helpful Votes
Sail Date: April 2019
My husband and adult daughter cruised on the April 21st sailing. The new terminal in Ft. Lauderdale is beautiful and getting on board was a breeze. The ship is unique, not my style but beautiful. Some positives: Really like the ... Read More
My husband and adult daughter cruised on the April 21st sailing. The new terminal in Ft. Lauderdale is beautiful and getting on board was a breeze. The ship is unique, not my style but beautiful. Some positives: Really like the infinite balcony, I was so apprehensive after reading reviews. It made the room feel so much bigger with three of us. We opened the top of the window often, not sure you could do this if it was very hot as the air conditioning in the room turns off. Room is a good size and bathroom is very large. Food in the four restaurants was very good we thought. Rooftop garden is beautiful and Sunset bar is very nice. Didn't have an issue getting a chair at the pool or right above on second deck even on sea days. They have a bartender with a portable cart that roams the decks which is very convenient. Casino is non smoking which is fabulous! Pizza is good. Negatives: Eden is very odd and takes up a lot of space. You walk through a dark room with gold tree trunks (??) to enter. The music is supposed to be calming but it irritated me. The breakfast options were very limited unless you paid an up charge. Shops were ridiculous, Tiffany, Bulgari...I never saw anyone in these shops. Deal or no deal is a ripoff - $ 25.00 each and they only play 2 games; usually done in 20 minutes. Very little to do if you had a bad weather day, which we did not, luckily. The entertainment, other than the comedians, was painful. Very disjointed and the Jersey Boy show had a lead with a very high voice that did not resemble Frankie Valli. Too many passes sold for the thermal suite. Could not get a chair and people were LOUD!! Buffet food, other than breakfast, was not very good. No ice carvings or fruit carvings, same sandwiches every day. Hand sanitation was not enforced. Really need to have someone stand with the sanitizer, we saw many, many people who did not wash hands or use sanitizer. We still had a good time, especially as we had beautiful weather. I really prefer Silhouette to the Edge, Princess and RCCL have much nicer buffets. We did not leave ship in Puerto Rico or St. Maarten. Took shore excursion to Jost Van Dyke which was beautiful, fun and worth the money! Read Less
7 Helpful Votes
Sail Date: April 2019
We traveled with a group from RFamily vacations. We chose this trip because of our great experience on Celebrity Solstice to Alaska, and wanted to see the newest design in ships. We really enjoyed the ship. The veranda idea worked great ... Read More
We traveled with a group from RFamily vacations. We chose this trip because of our great experience on Celebrity Solstice to Alaska, and wanted to see the newest design in ships. We really enjoyed the ship. The veranda idea worked great for us. We enjoy A/C, so I think we opened the window 3 times the whole week. WIthout the shear and blackout curtains, it felt open, airy and big. The pleated shade was perfect for privacy and blocking light, and the power controls on the thermostat and balcony were convenient. Yes, the martini bar isn't what it is on the Solstice class, but we found Eden a great replacement. We give Celebrity credit for doing something new with the ship instead of just serving up the same. We ate at all the specialty restaurants and enjoyed them all, even the Rooftop Grill. Yes, it's a bit expensive, but we had a great meal and the outdoor dining room worked well for us (weather was great and wind speed under sail wasn't bad at all). Two things I'd express to Celebrity: I would make the Martini bar more oval in shape to serve more people surrounding it....and make the seating all one height, instead of the multilevel that's on the Edge. Second: The Cabana's.....we had a half cabana on a sea day. I tried, but the whole cabana's were all booked before the ship sailed. WARNING: the half cabana isn't worth it. We were a party of TWO and felt very confined....there isn't enough room for two adults to lounge. Then, the party on the other half of the cabana arrived....oh, boy. What I wouldn't have paid to get the whole cabana. Our neighbors were a mom and dad, young daughter and an INFANT in a stroller....ugh. Nothing like listening to parents and TWO sets of grandparents crammed into a small space, correcting and comforting children. Hey, I get it, people have children, and yes, it was Easter week, but If I was Celebrity, I'd put an age and party size limit on the half cabana's. We did have a great view of the young daughter practicing here dance class stretches on the ships wood balcony railing......and we did get a front row seat for the grandparents performance.....ugh. Read Less
6 Helpful Votes
Sail Date: April 2019
I have now been on 6 cruises. 2 with Norweigen, 2 with Carnival, and now 2 with Celebrity. First one on the Summit this time last year. A little background, I am 47 and my wife is 34 and this Edge cruise was perfect! We cruise to ... Read More
I have now been on 6 cruises. 2 with Norweigen, 2 with Carnival, and now 2 with Celebrity. First one on the Summit this time last year. A little background, I am 47 and my wife is 34 and this Edge cruise was perfect! We cruise to relax, drink, eat and visit the new places. We had already been to San Juan but had not visited Tortola or Sent Maarten. All 3 were fun in their own ways. About the ship; This ship is innovative, up to date with technology(the use of LEDs is perfect), and beautiful. The layout design versus other ships I have been on was better. I read a lot of reviews before we left and TBH I don't get the negative reviews. The only negative for us was the expensive shops on level 4. This space could be used for other things as no one was ever in these shops. But back to the negative reviews, I think people just expect the same thing and when it changes it is automatically a negative. I came in with an open mind and I like the changes. THEY ARE FOR THE BETTER! The dining room layout with four main dining room options was awesome, it just gives you more options and the feeling of dining in a new restaurant every night without having to buck up the high costs of the premium dining. We did eat in Raw on 5 and had lunch in the grand bistro and I recommend both. The food you get for a 20 dollar charge at the grand bistro for lunch is a great deal, Raw on 5 not so much a deal but great food. I do like my seafood(lobster and crab) warm and it was served cold so I wouldn't probably pay up for it again. The buffet was great, lots of selection and everything I tried was really good. The Pizza was spectacular The entertainment was all good except for the last night. The show Kaleidoscope was not for me but the most part of the crown seemed to enjoy it. We actually went to all the shows, we usually don't but the people we cruised with wanted to see the shows so we went and I'm glad we did. The comedian was freaking hilarious! There was a few activities but Celebrity doesn't have as many activities as other cruise lines and I don't mind. We never were bored. The service was great as usual. I would say the staff seemed happier and friendlier on the Summit but really no complaints. Overall I would definitely be sailing on the Edge again, Maybe next year in Europe. Read Less
4 Helpful Votes
Sail Date: April 2019
After reading so many negatives about sailing on the Edge, prior to our cruise, when I returned I felt it was necessary to tell some of the positives of this beautiful new ship. The embarkation was an absolute breeze. You do have a ... Read More
After reading so many negatives about sailing on the Edge, prior to our cruise, when I returned I felt it was necessary to tell some of the positives of this beautiful new ship. The embarkation was an absolute breeze. You do have a little hike after dropping off your luggage if you are parking a car in the parking garage. That said, the process of getting onboard was the fastest we have ever experienced. No waiting in long lines. Our seapass cards were in the door of our room and they actually told us we could go drop our things in our cabin before having lunch. None of the locked doors stating the cabins would not open until after 1pm!!! Such a nice treat. Upon entering, all of our excursion tickets, special dining reservations, etc were neatly placed on the bed. Of course, we had to try out the motorized shade and balcony window. Yes, the balcony is not as large as a standard but certainly adequate for the very comfortable chairs provided. The café where the buffet is located is pleasant and very spacious. The one thing I didn't understand is why the handwashing station was not mandatory. Only saw a few using it. When we have cruised on RCCL, the handwashing station was roped off and it was mandatory each person entering the dining area wash their hands. They did have someone at the door offering hand sanitizer but I think the handwashing is more effective. As for ease of moving around the buffet stations, it was effortless. Large areas and tons of food selections. Hamburgers were only available outside the Solarium pool area. Loved the martini bar. Pricey for anyone not purchasing a beverage package. Again, the comfortable chairs in this area made it very popular place to hang before dinner. Live musicians and vocalists performed. The highlight is the bartenders and their act. At 8:30 each night, they do a juggling act with liquor bottles and a super demonstration using stainless, filled shakers. Loved the energy of all of the bartenders. Very friendly staff The shows, for most part, were enjoyable. High energy dancers and singers. Hated the show , "Hot Mid-summer Night Dream" or some crazy title. It was so weird and we just wanted it to be over. They really need to re-think that show. The other production shows were very good. 1st comedian wasn't very funny but the 2nd was hilarious. Big shift in the dress-up nights. Everyone is going to less formal attire. Men are even electing to leave the jackets at home. Yeah for that one. I didn't see very many people in dressy stuff. Cruise director was engaging. We really enjoyed our excursion in St. Maarten. Took the one with the ship that was Foods of St. Maarten. It was excellent and we enjoyed sampling three different native meals. Our guide was great. You travel on an air conditioned bus and she really provides a tour of the entire island. Well worth the price. Our favorite place to spend our sea days was the Solarium pool area. The lounge chairs were so comfortable, with thick cushions. Also, loved that checking out towels was not required. No standing in line and having to show your sea pass card. Finally!!! We did the express self debarkation. That was well tuned and we were off the ship by 7:30. Nothing to going through customs. Done with face recognition. Didn't have to even show our passports since it is all electronically entered before boarding the ship. Overall, great improvements. Our feeling is there are a few things that could be improved but Edge is a beautiful ship. The food was very good with lots of selections. Would definitely love to experience The Edge with a Europe itinerary. Read Less
4 Helpful Votes
Sail Date: April 2019
We just completed a seven day cruise on the Celebrity Edge and the ship was amazing! The staff provided a high level of professionalism while making every moment a personal experience. After reading negative comments we weren’t sure what ... Read More
We just completed a seven day cruise on the Celebrity Edge and the ship was amazing! The staff provided a high level of professionalism while making every moment a personal experience. After reading negative comments we weren’t sure what our personal outtake would be, however from beginning to end this was a perfect vacation! There were eight of us traveling from all parts of the US. Some were first time cruisers with Celebrity, as well as Elite Status return cruisers and everyone agreed that the service was the highest level they had ever experienced. The infinite verandas provided a larger area for enjoyment as well as the open air each day and night. We ate in the four dining rooms available throughout the cruise where the food and service were excellent. Dennis, the maître d’ in Cyprus, even brought identical twins to meet my identical twin sisters which was a joyous moment for ALL! The personal touch was everywhere! Eden is a different experience from other cruise ships however being present during the production provided a level of intrigue which is not always present when watching a video. This show should be experienced by all at least once. The children were welcome and intrigued by the program and allowed to participate which brought smiles. We previously read about concerns regarding the removal of three bars and the addition of one main bar. Though the main bar does not have a lot of seating, there were areas surrounding the bar which made up for the additional seating and provided ample room for all who joined the evening musical activities. From embarkation to debarkation this was an amazing cruise! Special thanks to Desy who greeted us with a beautiful smile wherever she found each of us DAILY! She was Our Angel! Read Less
2 Helpful Votes
Sail Date: April 2019
So we did b2b, this was cruise number 11 on X. We are in late 30- and like celebrity. We like good food, shows and service. We prefer that it is activity’s but not to much and that there is not to many children. When we go on ... Read More
So we did b2b, this was cruise number 11 on X. We are in late 30- and like celebrity. We like good food, shows and service. We prefer that it is activity’s but not to much and that there is not to many children. When we go on holiday, we like it to be a calm and relaxed atmosphere. We go early to bed, so late night party is not our thing. We have tried different cruise lines but the preferred is X. So we stayed in a deluxe ocean view balcony, 6115. Nice stateroom but horrible location since you have lots of noise from the theatre during rehearsal and shows. If you read the review from the first week 14.april, you understand. But anyway back to the positive! So the process of b2b went smooth as silk. New cards was by the door in the morning and we went of by ourselves in the morning and when we returned in the afternoon, we just walked right onboard again. No problems, no worries. So this week we changed captain and we new the ship we’ll. Since we did only do MDR in week one, we had pre booked a 4-night dining package. So we did: Fine Cut Excellent meal, great service from the somalier. Perfect steak and great garnish. Le petit chef So fun! It was lots of fun and tasted very well. The pasta was so good. If you bring children, this is definitely something fun to do for dinner. Not sure I would do it on every cruise. Eden Lots of food, almost to much. Something tasted better then others on the menu. Fun to have the edenist walking and interactive in the dining area. Raw on 5 Great if you like seafood and raw fish. We had a great meal, really something we like. We have eaten on sushi on 5 on other ships and this is always a winner for us. Same thing on the Edge. It was really nice to meet and see several of the crew from other ships we have been on before. Great staff, we can really not comment enough of how good work they do. Entertainment this week was presented by 2 productions show and guest entertainment. Marcus Terrell was again great (he did a different show on week one). He is a multi talent, he was definitely the best show of the week. The production shows was nice, really like the screen and scene set up on Edge. Ports of call was good, we have been in all before. But we can always find something new to do. Officers and captain was very visible around the ship. Cc host Elisabeth did a good job on both weeks. She was always smiling and welcoming us when we arrived on things she was arranging. So what did we feel when we walked of the ship after 14days??? WHY did we not book the transatlantic cruise????? We really regret that we didn’t book it. Because if you take away the noise issue in our stateroom. We had great time, but the noise was and is a huge problem for us. Read Less
11 Helpful Votes
Sail Date: April 2019
What an awesome cruise on board the Celebrity Edge! We really loved this ship, the food, the staff etc. If you're not sure-book it now, it's worth every penny and even more! You'll be wowed every day on this ship with ... Read More
What an awesome cruise on board the Celebrity Edge! We really loved this ship, the food, the staff etc. If you're not sure-book it now, it's worth every penny and even more! You'll be wowed every day on this ship with something new. The Edge has vaulted to the top of our list just behind the MCS Seaside. Love my infinite balcony with bed near balcony! As a usual some Tips from us: You don't need to be have an internet package to connect to the ships wifi system to send messages to other people that you are cruising with (using the Celebrity app). You can also set up Smart phone to be used as your key. You can also control the lights, temperature, blinds and TV from your cell phone! They do reserve a good amount of seats for suite guests, but they release any unused seats about 10 min before the show and we are always seat in front row :-) Around 8:30 every night, the bar tenders will do a flair show along with the light show. I chose "Anytime" dining, to make it easier to try each of the restaurants. In my cruise planner, I was able to click the "Add to Cart" button under the complimentary restaurant that I wanted. There is a different button for each restaurant. I booked 2 specialty and each of the 4 complimentary restaurants that way. Magic Carpet (open for drinks almost constantly although the app does not reflect that). Elevator signage listing the restaurants and clubs for each floor was very helpful. If it is green around the elevator, it is going up - red, it is going down. If you want the cabin at a certain temperature when you return, you may want to turn off the go green (under settings) as it will turn the thermostat up 2 degrees when you leave. Go To Eden!!! It was crazy amazing intriguing... Pizza is in the back of the cafeteria. Don't miss it, it's good! Eden Cafe for free lunch. They open at noon and they had excellent yummy hot and cold sandwiches and salads Try Le Grand Bistro For at least one lunch, enjoy the daily specials, it's one of the best values onboard ($20) Le Petit Chef offers an animated story of four miniature chefs having a cooking competition preparing your meal and it is projected on your table top. It was very entertaining and fun. The Edge is definitely spectacular! Read Less
10 Helpful Votes
Sail Date: April 2019
Just finished the cruise. Let me start with the positives. Embarkation in Miami was super smooth, Despite Equinox's age, our cabin was well maintained, spotlessly clean, bed and linens very comfortable, and cabin attendant was ... Read More
Just finished the cruise. Let me start with the positives. Embarkation in Miami was super smooth, Despite Equinox's age, our cabin was well maintained, spotlessly clean, bed and linens very comfortable, and cabin attendant was amazing. Specialty restaurants were excellent, (well, Murano was superb, Silk Harvest was very good, Tuscan Grill was just okay. Oceanview buffet offerings were fresh, well presented, and perfectly fine for buffet food. Service in the main dining room was accommodating and refined. Now the rest... We cruised on Solstice in 2016 and it was everything we had heard Celebrity to be. Not here on Equinox. Here's why: - Bar staff in most locations were full of attitude, indifference, and generally behaved as if they were working in an elite Manhattan club where they are doing you a huge favor every time they serve you. Neither my party, or the others we were hanging out with were inebriated or behaving badly. The playful displays in Martini Bar are great, but the act of providing service is beyond them. I witnessed a passenger ask at the coffee bar whether any of the desserts had peanut butter. Rather than answer the question (or go look himself) he replied, "Go look at them. They are all marked." Passenger understandably didn't want to leave the front of the line to go 15 feet back, so she just left without any treats. Female bartender in Quasar several nights would completely avoid eye contact with patrons in order to not serve them. She would stare out over everyone's head as if she were looking something far away and ignore patrons trying to place an order. - Celebrity wants to tout itself as a wine-focused cruise line, with special tasting events (for fee.) Meanwhile, we had the premium beverage package. Most bars were sold out of all premium options. Gastropub had a menu with about 6 red wines by the glass. They only had 2 of them. Same with the white wines. I brought 2 nice bottles of Burgundy (around $65 retail) to enjoy on-ship. Ended up bringing them to the restaurant because they had nothing decent to pour. (Out of this, out of that. Every time I asked about another option, nope - they are out.) Then they have the nerve to charge me the $20 corkage fee to serve me my own wine. (I completely understand charging a corkage in lieu of selling us drinks, but we had paid for the premium beverage package. So ultimately I was saving them from pouring me all their wine by drinking my own. Just irritating. My other half drinks only IPAs. Several restaurants had many options on the list. Forget it. They had Rebel IPA (the most commercial non-craft option imaginable) and 1 bar had some Dogfish, but ran out of it quickly. We shared our comments with a beverage manager who was very nice. He tracked down the last 5 bottles of Dogfish on the ship and placed them in our cabin. Then back to the Rebel. What irritates me most is paying well over $100 daily for the 2 of us to have the premium package, yet they are unable to pour much anything that they label as such. I finally started going to Murano and begging the sommelier to serve me individual glasses of wine, then paying the uncharge between the premium max and the per glass charge. (So now I'm paying even more to have a decent glass.) I'm sorry Celebrity, you can't sell people Premium Beverage packages and then try to serve them $8 Castle Rock pinot noir all evening. The bartender at the Gastropub literally told us, "Don't look at the menu. Just look at the bottles displayed on the shelves, as that's all we have." - Programming - They want tout that they offer classes and enrichment activities. Every "class" is basically just a sales pitch...jewelry...shopping (you know they are getting kickbacks from the retailers that get mentioned in this pitch), art auctions during which tipsy vacationers get bamboozled to buy prints or giclee at ridiculously marked up prices." While the main shows' cast is highly talented, and there was something interesting each evening, there was little going on to do on the ship other than shopping, spa, or gambling. The only fun events were a white party that got people of all ages out dancing by the pool, and the silent disco, for the same reason. Everything else on the ship ultimately is geared toward the Holland America set. Staff by the pool do not enforce the rule against reserving of chaise lounges. Countless passengers had their crap sitting out hour after hour on chairs, never to return. I tried on both sea days to get a spot in the shade or in the solarium. I even asked a staff person for help, thinking they have a way to put a note with time on the chairs. Guy just jabbered back the policy, "No reserving is permitted." I explained that it is being permitted currently and that I needed his help to find a space. He was no help. Food in the main dining room, while prepared adequately, does not feel indulgent or that of a cuisine-focused line. Grilled steak. Grilled salmon. Everything with mashed potatoes and vegetable medley. It's slightly elevated nursing home food. Celebrity wants to target the 40 something traveler, but delivers an experience that seems more in line with the 65+ traveler. Excellent live musicians around the ship, playing Simon and Garfunkel, Stevie Nicks, Kool and the Gang. Maybe Celebrity intended to market to 40 somethings, but it's primarily an older set who books. Ultimately, I feel like I'm on a cruise targeted to my parents friends. I'll be 50 this year and this felt like a cruise targeted to my parents. Read Less
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