1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Cruises Cruise Reviews
Cruise Ratings
See Reviews For
7 Helpful Votes
Sail Date: November 2016
This was our first experience of having a cruise. I can honestly say we would never go on another cruise again. The staff were courteous and friendly though and helpful. We were bombarded from day 1 with sales pitches for different ... Read More
This was our first experience of having a cruise. I can honestly say we would never go on another cruise again. The staff were courteous and friendly though and helpful. We were bombarded from day 1 with sales pitches for different restaurants,art auctions,second hand watches and tours. The tours were outrageously priced and EVERYONE we spoke to was dissatisfied with the tours and the cost. Guests complained to us about the beach trip (Goa) having not enough sun beds ,in Mumbai some guests were driven past Gandi's house and not allowed to visit. The most pleasant experience I had was the great classes and staff in the gym. When I was packing to leave the ship I found a credit card from a previous passenger and some of his clothes in the back of the wardrobe. The disgraceful disembarking in Abu Dubai port at 10-30 pm and queuing in our sleeping clothes for customs was unacceptable. We were most upset when after chatting to fellow passengers we discovered some had paid substantially less than we did. Our room keys did not work for 9 continuous days regardless of how many times we had to go to reception. I could continue to list many other incidents that occurred but frankly I just don't want to remember the experience Read Less
Sail Date: November 2012
Firstly, the boarding procedure in Dubai was pathetic. We arrived early on day of boarding and being in a Concierge cabin expected prompt handling. The check in took over two hours standing for the understaffed to process us on to the ... Read More
Firstly, the boarding procedure in Dubai was pathetic. We arrived early on day of boarding and being in a Concierge cabin expected prompt handling. The check in took over two hours standing for the understaffed to process us on to the ship. Passports were collected and we were told that we would get them a bit later !. Almost 5 hours after entering our cabin and still no luggage. Calls to the Guest relations desk proved futile-no clear explanation or answers. We were forced as well as most of the other passengers to have our first dinner in the main dining room in whatever clothes we were wearing. Not a very inviting sight to begin our first evening on the Solstice. A request to have our passports were met with misleading and dishonest answers. Fact is, we were told that it was OK to go ashore in Dubai or the next port -Muscat,Oman without the passports. Tell that to the U.S. State Department or even the guest lectures on board the ship ! The morning of our arrival in Cochin,India a 45 minute wait to retrieve our passports began the day ! Again, after we boarded the ship in Cochin,passports were collected and we were told its OK to get off ship and tour in Kuala Lumpur,Malaysia. On the last morning,before leaving the ship in Singapore,we had to line up again for the return. Celebrity must be counting on the ignorance of its passengers,but I would hate to be involved in any emergency medical or legal hassle while off the ship and not have my U.S. passport with me ! I have traveled extensively for business and pleasure as well, and also have overseen of staff overseas assignments and never is anyone ever advised to walk around in a foreign country without a proper,original ( not a facsimile ) passport. The communication skills of the Guest Relations staff as well as the Captain in these matters is disgraceful ! As respects the ship itself,Solstice seems to need a refreshing update in all areas. Decor is dated,faded and nondescript.. Food in MDR is fine for those whom the ability to order many dishes is the draw.Food very mediocre, and presentation is also boring. We ate one evening in the Silk Harvest and food, etc. just average. We opted out of trying the other specialty venues after this attempt at a more upscale experience. Oceanview Cafe was what to expect in a buffet,cafeteria setting ! Outside pool area food -very 2nd rate.. Shows ,mostly were tacky and garish... Cruise director,Paul was a throwback to the old snake salesman/huckster. Pool area always jammed and volume of the music seemed more appropriate for an outdoor amateur rock show.! Perhaps, it was this cruise, and the passenger make-up,but it was a very senior and uncouth bunch. The only bright light for us were our cabin attendants and the wait staff in the restaurants. Celebrity seems to be competing these days with Carnival and its customer base as opposed to an upscale passenger and will suffer in the end. Next cruise will be on Azamara or Oceanic..One gets what one pays for !! Read Less
Sail Date: November 2012
This is my first review, and as I have only just returned home from the overnight flight from Singapore the memories should still be fresh, and hopefully be of some use if you are considering either this cruise, or this cabin. I know there ... Read More
This is my first review, and as I have only just returned home from the overnight flight from Singapore the memories should still be fresh, and hopefully be of some use if you are considering either this cruise, or this cabin. I know there are lots of very useful hints and tips available on the forums but sometimes it is good to simply read a review. Embarkation: incredibly straightforward, flew into Dubai, private transfer to the port, then a simple check in experience where the Sea Pass was issued and we were told that we would be able to board the ship at around 1pm. That was perfect for us as it meant we had less than a couple of hours to wait, but even better they allowed us onto the ship at around 11.30 so we could go exploring and have a bite to eat straight away. I only hope it is that simple next time! Cabin: 7237, on the 'hump' as I believe it is referred to. Could not fault the location of the cabin, mid ships on deck 7, right by the stars and elevators but separated from any noise with its own privacy doors separating this cabin and the one next door from the corridor. There is ample storage space, in the closet, the drawers and in the useful cupboards over the top of the bed where you can find your beach towel (we only used this on the balcony, as there are plenty of fresh clean towels available on each deck for use on the sunbeds). The bed was very big, the balcony just right for two (two chairs that recline and a small table perfect for the wine glasses), and the bathroom just about right too. Note that in this class of cabin you are provided with shampoo and conditioner but no shower gel so take your own or buy it on board in the shop. There is a very useful night light in the bathroom which means there is no need to wake up your partner in the middle of the night. Unless you want to. Ship: these are just general comments as there is much more detail available on CC....we were on freedom dining, and had no problems turning up for dinner each night between 8.15 and 8.45ish and getting a table straight away, either with friends or by ourselves. The food in the main dining room was generally excellent, can not think of a single poor meal, and as we were on the Premium drinks package there was a comprehensive selection of wines available by the glass to suit each course. Speaking of which, I have read a number of reviews of this drinks package but I have to say we found it excellent, in terms of ease of use if not simply in terms of value for money. The choices were excellent (only a small number of wines cost more than $12), premium spirits and martinis plentiful and the concoctions available at the molecular bar pretty stunning. And if you didn't like any of them you could simply ask for a different one safe in the knowledge that drinks were already paid for... oh yes, all waters, juices, coffees, teas etc were part of this package too. We dined in The Silk Harvest (Asian) and Tuscan Grille (Contemporary Italian) and were wowed in both. The view from Tuscan Grille overlooking the ship's wake whilst devouring a divine Fillet Mignon was truly memorable. Nightlife: was what you made it really, contrary to popular belief the ship did not close down at 11.30 each night, there was always at least one venue/bar where there was dancing/drinking and general merry making. Generally this was the Sky Lounge as this had a dance floor and a big bar area. My friends and I certainly helped to get the dancing going and it's amazing how many people are prepared to join in ! The Martini Bar was a particular favourite and the bar staff an absolute blast, always smiling and happy that you are enjoying their creations. The wine bar (Cellar Masters) was slightly more refined, perfect for an aperitif on the formal evenings, and despite the very warm evenings it was great to see so many Tuxes and evening gowns on display. All in all, we really enjoyed our first experience with Celebrity, made some great friends and were really impressed with the Solstice, and will certainly be booking with Celebrity again. Hope this has been useful, if there is anything you would like to know about the cruise or the ports just let me know ! Read Less
4 Helpful Votes
Sail Date: November 2012
After a super whistle stop 2 days in Dubai we joined the ship via a chaotic and wearying hour and a half check in, due to a terminal malfunction. However, once on board we found our balcony cabin to be very nice, with a really decent sized ... Read More
After a super whistle stop 2 days in Dubai we joined the ship via a chaotic and wearying hour and a half check in, due to a terminal malfunction. However, once on board we found our balcony cabin to be very nice, with a really decent sized bathroom, shower with curved sliding doors and plenty of room to put toiletries. If any complaint, the lack of hanging space - we much prefer the open rail style as per Princess, so you don't have to keep sliding wardrobe doors open and shut, and having clothes squashed up. Bed very big and always kept made and clean by Ronaldo. Didn't find the over-bed cupboards a problem as reported by previous reviews, even though I'm only 5ft 2", and were a useful place to store bags etc. Ship itself is very beautiful and always kept clean and tidy. Lifts were efficient and plentiful. Many areas to sit and be quiet if you wanted, or busy and fun filled if you preferred a more active time. We thought the choices of food were excellent all over the ship, but didn't use any speciality restaurants as we were happy in the MDR each night, and occasional breakfast time. We did think the wine charges were excessive, especially with the extra 15%, but were on holiday so didn't let it prevent us having several bottles of good Australian Red. Would have to say that the Indian authorities will have to up their game if they wish to attract ships like Solstice to Cochin. The overpowering processes to enable passengers to step ashore were way over the top, with long queues to complete the face to face check (after already having had to part with our passports before the cruise, in order to obtain a visa). It was also very off putting to be met again at the end of the gangway by yet another check and several armed personnel - what did they think a shipload of this calibre of people were going to attempt!! They will need to provide some facilities at the port to make it more appealing on arrival too - a wasted opportunity for some income if they don't. However, once onshore the Backwaters tour was very interesting and enabled us to see some 'real life' views of how the people live. The lunch at Lake Palace hotel was good and well presented. Oman was a good stop, particularly as we joined up with another couple,(thank you Anne and Cliff) for a trip to the Grand Mosque, which is a 'must see' if you have time. LADIES DON'T FORGET TO KEEP COVERED FROM HEAD TO FOOT. Also you need to have completed the visit before 11am, as no non-muslims allowed in after then. Kuala Lumpur stop was a little spoiled by Celebrity under estimating the tours take up. Consequently, at least an hour was lost just queueing to disembark the ship, followed by a traffic hold up due to an accident on the motorway ( not Celebrity's fault I realise). This resulted in us being rushed through each of the tourist visits we made, with only 20 minutes in most places. The tower visit was good and gave us a great view over KL, and Central Markets could have been a good chance for some souvenier buying had we had more time. However, we got a taster of 4/5 different places and also a good lunch, so quite a good tour overall if the full 7.5 hours available. We thought the entertainment was disappointing overall, though the ship's shows were good and full of energy. The visiting entertainers were not as good as we have seen on other cruises. Couldn't fault the entertainments crew. We thought they worked tirelessly and put in a lot of effort to keep things moving - loved the night of the masked party , especially when the amateur 'lift entertainers' added to the hilarity (you know who you are, YOU CHEEKY BOYS). To sum up, this was a lovely relaxing cruise, visiting new and exciting ports. The value for money of the cruise itself was good, but all the extras ie: 15% on everything, no self laundry facility, and expensive ships tours make this into an expensive holiday. We cannot fault the majority of the crew's customer service, with the exception of 1/2 of the casino dealers, who had changeable moods from night to night - most were very personable. Also must mention great drinks service from our waitress in the casino - who always got every drink perfect. We also found the customer relations desk staff to be more helpful than we have experienced on some ships, so praise deserved there too. After a troublefree disembarkation the time came to return home after a further night in Singapore, where we stayed in Kings Copthorne hotel, which was quite well placed for China town, Clarke Quay (great place to eat by the river at night) and the MRT underground. Singapore Zoo is super for seeing animals in a much more natural setting. Provided you don't get caught in a monsoon without a waterproof like we did, it would be a fantastic day out - with or without children. ENJOY IT ALL !!   Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise