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3 Helpful Votes
Sail Date: May 2019
Itinerary and time of year were good. The ship itself was clean and the staff were lovely. Our butler was fantastic. The sky suite however - not acceptable. We've sailed with Celebrity 3 times and all were on S class (just so you ... Read More
Itinerary and time of year were good. The ship itself was clean and the staff were lovely. Our butler was fantastic. The sky suite however - not acceptable. We've sailed with Celebrity 3 times and all were on S class (just so you know I'm comparing apples to apples) The loveseat was filthy. Stains that should have been cleaned long ago and if not possible, replace the loveseat. It makes one wonder about sanitation. The top sheet on the bed was frayed every day. Granted, the part that's tucked into the bed, but I sleep with the sheets pulled out and that's how I saw their condition. Clean, yes. But frayed. There is also something in the bath water, or the cleaning supplies used in the tub because I broke out in a rash everywhere the bathwater touched. This is the 2nd year in a row on the same ship. So I started using the bottled water for my face and neck and presto - no rash. Of course, I can't bathe in bottled water, nor do I really know if it's a water problem or a detergent, but something's not right. Read Less
3 Helpful Votes
Sail Date: November 2016
Second time we have used Celebrity and again booked a Sky suite as larger suites were all taken. The cruise was from Abu Dhabi to Dubai (overnight) to New Mangalore, Goa and Mumbai all India. The cruise was supposed to go into Oman but ... Read More
Second time we have used Celebrity and again booked a Sky suite as larger suites were all taken. The cruise was from Abu Dhabi to Dubai (overnight) to New Mangalore, Goa and Mumbai all India. The cruise was supposed to go into Oman but due to bad weather we returned a day early (4pm) to Abu Dhabi but remained onboard overnight. The led to the farcical situation of a standoff between Celebrity and UAE immigration which led to EVERY man, woman and child being called off the ship in queues to the cruise centre at 10pm to surrender their passport!! This could have been avoided by Celebrity but they did not wish to disrupt dinner service and obviously tried to use their influence to leave it till morning! Funnily they then used that excuse to say immigration was being called at 10pm and it was better now instead of queues in morning...unfortunately this meant children, babies and the infirm being called from their sleep ( this was the last night and everyone had to be out of their cabins by 7am so many including us had retired early). This is definitely a bad mark to Celebrity and some extent UAE immigration. We as usual picked up our own taxis for tours so as not to be stuck waiting for others on a bus or the repetitive queuing to get on /off same bus and at a fraction of tour costs! Mumbai was particularly excellent for us as the taxi driver we used was very informative and took us to places we had not asked to see but were pleased he had added...of course there was the obligatory jewelry and carpet shop stops but that was an easy distraction at the end. Once again the Luminae restaurant was very good both in food and service. Our suite was tired and had torn bedding and had to constantly mention to Butler or attendant things that required attention such as shower hose leaks and lamps that were out. The Michael's Club (for suite passengers only) was again excellent but poorly utilized other that afternoon tea and early evening before dinner. Part of this was because it was supposed to close at midnight but staff started cleaning up sometimes as early as 10.45. with the vacuum out at 11pm putting clients off coming. Will still use Celebrity again as we like the private dining of Luminae and drinks at Michael's club at times to suit our taste. Read Less
7 Helpful Votes
Sail Date: September 2016
Two ports drew us to this cruise. Montenegro and Dubrovnik. Both were wonderful. The ship is old and tired. The staff were friendly and with the exception of Leonardo on excursions were friendly and helpful at all times. Do not ... Read More
Two ports drew us to this cruise. Montenegro and Dubrovnik. Both were wonderful. The ship is old and tired. The staff were friendly and with the exception of Leonardo on excursions were friendly and helpful at all times. Do not look for fine dining unless you are prepared to pay more than your cruise price. It is good some night but on others disappointing. The real irritations are : - Unbelievable - poor old curtains in all the state rooms. Not clean. Carpets throughout looking as though they need a good clean. 69 dollars to play BINGO. ( three cards) 15 dollars to leave the ship to visit the port of call. Coach - one mile each way. No scoop of ice-cream on one deck unless you are in the captains circle. No proper cocktail glasses on one deck and you may find your cocktail in a tumbler. Internet to your stateroom at 315 dollars charged. Gratuities charged to the stateroom daily though we had paid these in advance. Some excellent shows especially the troop of dancers singers in two production shows and terrific Jane Curry guest singer. The other male singer was good also and very entertaining. All others were poor and not worth the visit to the theatre. Anytime dining was under stress as most passengers choose this. Feeding 1200 in a couple of hours with waiter service is tough on them. You spend more time inside as only on some decks can you walk outside. Staterooms are tired and poor and in need of doing up. The TV set worked but it was a struggle to use the various channels until we simply didn't bother. Photographs taken of you on board and off are sold to you at 30 dollars a picture. Absolutely dreadful and in protest four of us bought none. Though the ship is led by the wonderful Nina - senior officer - and her staff are a great crew - the charges and silly rules and tiredness make this a ship to be avoided until they spend money on it. There is nothing whatever for children on this ship. Sad but true - and you should not choose this one for a family holiday. Often the cocktails are made ( not so good). Some waiters make them very well. Training is needed to produce the right mix in many cases. There were some exceptionally good waiters outside on the breakfast area and in the main dining room. Waiters however would often butt in and interrupt conversations without the polite 'excuse me'. Our experience was previously with Princess Cruises but this is several years ago and I wonder if there has been a change in the way passengers are treated in the industry to extract more money ie. photos and short port bus rides etc... and that all are now the same. I wonder? The ports of this cruise were wonderful Venice to Malta and back but it is Croatia and Montenegro which both steel the show as Jane Curry did in the evening on the stage. Loved the singers and dancers - a new great troop. Trained in New York. Terrific. Such moments made it a good cruise but it needs the wow factor restored. Friends we were with were very disappointed indeed. It was very sad. They had paid a good deal. Read Less
6 Helpful Votes
Sail Date: September 2016
This was our first cruise,although we were with friends who were on the Celebrity Constellation last year we had booked this cruise a year ago and we're so looking forward to it.From the moment we arrived in Rome and stepped on board ... Read More
This was our first cruise,although we were with friends who were on the Celebrity Constellation last year we had booked this cruise a year ago and we're so looking forward to it.From the moment we arrived in Rome and stepped on board we felt so special.The staff everywhere were wonderfulooking, so polite and courteous.The weather over the holiday from the 8th to 19th September was exceptional.The ports of call were so different,from historical Athens and Pompeii to the beauty of the Greek Islands and the picturesqe Dalmatian coast,Montenegro was a highlight.On board,our cabin on deck6 was very spacious with the balcony.We tried to divide our day by doing shore excursions early and getting back to ship at lunch time.The facilities on board were excellent,sunbeds,pool area etc.We thoroughly enjoyed our eating experience,food was of the highest quality all day.We looked forward each evending to our dinner at 7.00pm.Our table staff,Nick Lee and Jordan were so attentive and friendly.We had a wonderful 12 days and hope to be back with Celebrity X in the years to come.Would thoroughly recommend it to anyone Read Less
2 Helpful Votes
Sail Date: August 2015
This was our 2nd cruise. The first was on the Carnival Breeze in 2012 which we chose because of its itinerary and we planned to use it as a floating "travel lodge." Destinations were excellent, ship and carnival were not, 6th ... Read More
This was our 2nd cruise. The first was on the Carnival Breeze in 2012 which we chose because of its itinerary and we planned to use it as a floating "travel lodge." Destinations were excellent, ship and carnival were not, 6th cruise in from launch already wearing in places. My wife vowed not to go cruising again and could not see why other people raved about it. This time we booked a sea view and part of the package included $200 obc and the classic drinks package(we are not large drinkers, but this certainly added to the holiday).This was several classes up from what we had experienced with Carnival. The small things which, even though simple, added to the experience; umbrella in the cabin as it was raining at Kotor,the iced towel and water/fruit punch on return to the ship, staff did not pester you to buy drinks if you sat in the bar and they genuinely wanted to help, rather than fixed corporate smile or open hostility. The quality, presentation and variety of food was amazing as was the service. Every night there was a different menu. Entertainment on board first class couldn't wish for more. Cabin staff were always on hand to help and room was kept immaculate. Embarkation and transfers were excellent, disembarkation was, until you had to deal with the chaos of Venice airport on a busy Sunday morning, but Celebrity has no control of this. My wife has gone from not wanting to cruise again to finding out the itinerary for the Celebrity ships next year while we were still on board and she is very hard to please. A wonderful holiday would recommend this to anyone. Read Less
2 Helpful Votes
Sail Date: May 2015
Firstly, I was well impressed by the efficiency and friendliness of the staff together with the skill and wit of the Captain. However, there were many problems that detracted from us fully enjoying our second cruise experience: # ... Read More
Firstly, I was well impressed by the efficiency and friendliness of the staff together with the skill and wit of the Captain. However, there were many problems that detracted from us fully enjoying our second cruise experience: # Given that most of the time spent in the cabin is actually spent in bed, two single mattresses pushed together do not make a comfortable night's sleep # Trying to relax at the pool was not possible since one guy was chipping away at paintwotk on the railings WITH A SCRAPER! while another was at a different point on an extending platform chipping away a more paintwork WITH A SCRAPER! # Formal Nights were a disappointment as many diners did not bother to make any effort - why have a dress code if it is not to be enforced? Men were allowed in with open neck casual shirts; some ladies seemed to think that, for instance, a sparkly cardigan over a 'beach' dress constituted dressing-up. # Every night at the Theatre, there was an announcement about the first two rows being reserved for over 18s and yet every night a couple and their son were sat in the middle of the front row.- why have the announcements if there is no enforcement? # I thought the price of the shuttle coaches were a rip-off # I thought the commission charged in the casino to obtain dollars was a rip-off - even more so the ATM # Most of the time I went to the bar to order our drinks as waiters seemed to misinterpret my specific request for Bacardi as a request for any cheap white rum # The wifi charges are archaic and more annoying is that the speed is too slow - we could not connect with our family on a special day which was incredibly disappointing and angering that we paid to be not connected This cruise was to celebrate our 40th wedding anniversary a few weeks before the cruise together with my wife's special birthday on the cruise - the experience fell short of what we had been assured was a premium cruise company. Read Less
Sail Date: July 2014
The itinerary of Celebrity's Baltic & Northern Europe cruise on Constellation is excellent with a good ratio of sea and port days. The cruising experience on the Constellation itself was mediocre for a number of reasons: - The ... Read More
The itinerary of Celebrity's Baltic & Northern Europe cruise on Constellation is excellent with a good ratio of sea and port days. The cruising experience on the Constellation itself was mediocre for a number of reasons: - The ship has received a "facelift" but you can tell that it is an older vessel missing many of the amenities and the "flashiness" of newer cruise ships. - We did not book any shore excursions with Celebrity. In some ports a free shuttle bus (like offered by other companies) would have been nice. - The entertainment program left much to be desired. The quality of the life music and evening shows (if any) were very mixed and most of the so called "lectures" turned out to be sales pitches for port excursion or advertisement for on-board shopping. The sport program is not up to standard; Yoga and Pilates are not worth the fee. - We were very unhappy with the food. The quality in the main dining room was "hit and miss"; there were a few delicious items but in general the meals did not hold up to the flamboyant description in the menu. Salads looked and tasted tired and especially fish dishes were very disappointing. There was no lobster day as common on other cruises. Most of the food at the Ocean Grill (buffet restaurant) was of very low quality, boring and basically the same throughout the cruise. - We were in "Select Dining" and were asked to make dinner reservations. Be advised that a reservation makes no difference where and when you will be seated. We asked for a window table several times (and would have accepted to wait for one) but were assigned noisy tables at the rail although several window tables were available. Until the end of the cruise we were not able to find out what gets you on a preferred table - it is clearly not the "first come first serve" rule. - In general the dining room staff is very friendly and one of the Sommeliers was outstanding. Expect that your left over wine from the day before might get missing. Once a waiter spilled champagne over my pants, offered an apology but did not even refill the glass. - Specialty Dining: The Ocean Liner Restaurant is excellent and worth the fee but we had a much below average experience at the Tuscan Grill. Neither the food nor the service were convincing and worth the additional cost. - Upon embarkation we deposited 2 bottles of liquor with the Constellation staff and were promised to get them delivered to our stateroom the night before disembarkation. We never saw the 2 bottles (which were a pricy souvenir from a micro distillery in Amsterdam) again. Guest relations was less than helpful in locating our liquor and gave us conflicting answers - first they could not find it, after we presented the claim check they told us that it was found and will be delivered, then we were informed that it was delivered to the wrong stateroom, etc. etc. (recently we learnt that friends had a similar experience on a Celebrity ship). This experience thoroughly spoilt our last evening on the Constellation and convinced us to make cruising plans with other companies in the future.   Read Less
Sail Date: April 2013
We are unseasoned at cruising, so consider these comments with that perspective. Our previous cruise experience was limited to a 50-passenger trip though the Greek isles on the Sea Cloud -- a wholly different experience than that offered ... Read More
We are unseasoned at cruising, so consider these comments with that perspective. Our previous cruise experience was limited to a 50-passenger trip though the Greek isles on the Sea Cloud -- a wholly different experience than that offered by a "traditional ocean liner." But we had been looking for the right opportunity to dip our toes in the water of large passenger ship cruising, and the Top Chef theme cruise -- only 4 nights 5 days on a highly regarded "luxury" line-- seemed an attractive introductory experience from which we might forecast our cruising future. Sadly our experience was very mixed. First, the Top Chef themed activities were simply wonderful. Cooking demonstrations, Quickfire "competitions," Q and A's with 10 years of fan favorites and winning "chef-testants," and Tom Collichio playing lead guitar and singing Creedence at the poolside stage-- we could not have enjoyed the themed events more. Bravo to Bravo and Top Chef for a well-planned and well-executed experience. And it bears saying that the Top Chef chefs and staff were all about the ship, interacting with the passengers, spending real time and making real connections. Every single Top Chef person -- and most notably Gail Simmons and Hubert Keller-- was as cordial, gracious, and engaging as one could imagine. A class act by a classy group in every respect. If only the ship and its staff had lived up to the standards of the reality TV folks. I don't want to nitpick, and we are seasoned travelers if not cruisers, so I have no problem rolling with the unexpected, but these seemed to us to be serious lapses in the cruise line's core functions: 1. Our "veranda suite." Oh, please. There is nothing "suite" or sweet about the suites. They are single rooms, with the tiniest bathroom you can imagine. The presence of a small upholstered love-seat in addition to the bed is evidently the defining feature of a "suite" on this line. For shame! We are not price-sensitive when it comes to accommodations and we booked the best available suite months in advance. Even so, one person must sit on the bed to allow the other to move anywhere in the room. The sound of the toilet flushing is enough to wake the dead. The shower delivers nothing warmer than room temperature water (but curiously, the water in the bathroom sink is hot). The veranda is a plastic-enclosed postage-stamp with 2 miserable plastic chairs. The TV cannot be viewed from the seating area, only the bed -- whose genius is behind that failure of space/function? The hallways are endless and narrow and laundry carts and food service carts are left parked permanently in key spots along the way. Suffice it to say that I have stayed in budget-priced Travel Lodges that were better designed and better appointed. The vaunted "Concierge Class" turns out to be three stems of Peruvian lillies (alstomeria) and three pieces of fruit. They were, all six of them, there when we moved in and they were there when we left. Requests for daily ice were hit and miss. 2. The food. Yikes! Awful in the Main Dining Room (San Marcos). The rib-eye was like pot roast; the duck was flabby and fatty and unrecognizable. Everything was unseasoned, overcooked, and bland. The onion soup was fine, and my husband had an appetizer of himachi one evening that was good. But even the vaunted Sunday brunch was cold bacon, toaster waffles served room temperature, and the same canteloupe, watermelon and honeydew that we had seen at every service for four days. Waiter service was fine, but entry and seating service was an ugly and unpleasant frenzy at every meal-- bossy and over-bearing staff, indifferent to guest sensibilities and preferences. The buffet was just dreary. Endless pans of curries and over-baked sludgy pasta casseroles. The rolls and pastries were stale every single day. The pizza was doughy, tough, flavorless, served room temperature. The sushi was unimaginative and unexceptional. The omelets were fine but took forever as that station was never adequately staffed. The hamburgers at the poolside grill were like frisbees in their lack of flavor or other recognizable meat-like qualities. We tried two of the specialty (extra price) food options, with good results. Bistro on Five had very nice panini, if an absurdly limited menu, and the bar across from Bistro on Five served a marvelous 7-item tapas platter for $19.00 that was a tasty and sufficient supper for two one night when the MDR menus was so dreary that we simply got up and left without ordering. The ship makes a big deal of its ice creams and gelatos, but both were sub-par, The ice cream, which I tried 3 different times, was full of ice crystals and inadequately flavored. The gelatos were no better. Pastries at the coffee bar were days past their sell by deadline. Drink service -- wine, cocktails, beer, sodas -- was very strong. No complaints at all although in retrospect the all-inclusive beverage package is over-priced but very convenient. 3. Ship entertainment. Way way way too much thumping pounding "music" -- everywhere, all the time. The passengers are mostly 45+ and even more. Why are we enduring hip hop and rap and disco music constantly? The comedian was unfunny and hostile to the (admittedly sparse) audience. The lectures and programs were almost all sales opportunities. The "art" auction was astonishingly huck-sterish and uninformed. Oh, I could say more, but what is the point? Truth be told by Day 3 we were looking forward to being done with this luxury vacation; by the 4th day we were avid to get off the damn boat; and by the time we docked, I was grateful to the point of tears that it was finally over. Embarkation and disembarkation are very well-organized and we were grateful for the ease of departing. I have tasked myself with the assignment due diligence and investigating whether our experience was typical, or was based on a bad choice of cruise line. If we need to spend more to have a good experience, I'll bite again. If what we had is what you get, then no -- never, never, never again. Read Less
Sail Date: October 2012
We've just returned from our first Celebrity cruise, which sailed from Southampton to Le Havre, Le Verdon (for Bordeaux), Bilboa, Vigo, and Porto. For background, we have cruised approximately 10 times before on a variety of ... Read More
We've just returned from our first Celebrity cruise, which sailed from Southampton to Le Havre, Le Verdon (for Bordeaux), Bilboa, Vigo, and Porto. For background, we have cruised approximately 10 times before on a variety of lines/ships, and booked this "last minute" for a relaxation holiday, as neither of us is particularly passionate about wine. We had been to a couple of the destinations before, and planned to do our own thing in each port rather than book on the organised excursions. Our initial impression was good - information arrived in good time, including the change of dock at Southampton, and despite being a late "guarantee" booking we were allocated our cabin number a couple of weeks prior to departure. We drove to the port and used a valet parking company for £93 for the 12 nights. The boarding process was a breeze and took less than 15 minutes and we were aboard at approx 1pm. We were surprised to find no-one around to show you to your cabin, but we found it easily and were very pleased with it. It was clean, spacious and had a very large porthole which made it light and airey. Altho' I had requested twin beds, it had been prepared as a double. However, our cabin steward(ess), who arrived within minutes of us, arranged for it to be disassembled whilst we were at lunch, and also cleared the mini-bar at our request to make way for our own drinks. Having unpacked our luggage which arrived within a quarter of an hour, and stowed it in the capacious wardrobes, and variety of drawers and cupboards, we headed for the buffet, Seaside Cafe, on deck 10. As we expected, since it was lunchtime on the first day, it was pretty chaotic, and it seemed that most of the 2000 passengers aboard must have descended simultaneously. Nonetheless we found a table to share, and did a scout of the food counters and were pleased by the variety on offer - Pizza, made to order pasta, Asian Delights, English favorites, Sandwiches, Salads etc. etc. plus a good selection of desserts and an ice-cream bar (I can wholeheartedly recommend the hot chocolate sauce....) It soon transpired that the main reason for the chaos (in my Opinion) was the layout of the food stations, and the fact that most of the food was seved to you rather than self-service. This led to queueing and to-ing and fro-ing. The best example of this is the Tea/Coffee station where you pick up a cup in the middle, go to one end for the coffee (assuming that there was some - often there wasn't), then you had to swerve around the person pouring their cold drink which was set between you and the milk, you then had to cross the corridor (a motorway of food gatherers!) to get sugar and a teaspoon, and cross back to put the used sugar sachet and used teaspoon in their respective recepticals. It's a small thing, but would be soooo easy to rectify and it must irritate many people each time they went for drinks. Breakfast the next day was even worse and it took me 25 minutes to gather the components of a cooked breakfast, fruit, and 2 coffees and 2 juices (the first 3 coffee stations I visited were empty, and when I pointed this out to an assistant he simply swapped the signs for the caffeinated and the de-caf and said there was plenty!!!! It drove me mad the number of times that the coffee and/or milk containers were empty when I was trying to get hot drinks, and I was surprised that they didn't seem to have anyone responsible for checking them on a regular basis. It also surprised me that there was only one day when a waiter was offering coffees or teas at the table at breakfast, on most ships we have been on this was a daily service. Dinner the first night was also a surprise, because having asked for a table for 2, and assuming that because this was in our booking documentation it had been assigned to us, we were shown to a table for 10. As it happened this turned out very well and we had some very interesting and entertaining evenings, but I would have preferred to have been told in advance that this would be the case. Why bother to ask you what you would prefer and then give you the absolute opposite? The food in the main dining room was, to my mind, variable. I had steaks a couple of times and they were really good, however other main courses reminded me of school dinners (and that is not a compliment). I was disappointed that a "luxury" cruise line didn't do more on the presentation of its food - it seemed singularly lacking in swirls, dustings, scattering and artistic smears, but maybe this was to encourage you to go "up market" with the pay extra restaurants? I thought, on the whole, that the food was a good "pub grub" standard but certainly not 5* restaurant. The formal nights were the most disappointing, with no real noteworthy dishes at the first 2. The last formal night had options of Lobster, Beef Wellington, and Quail (amongst others) which got me excited, but the reality was underwhelming - the lobster came with a mound of watery rice and even more watery broccoli and the Beef Wellington came with a distinctly soggy bottom. Another major gripe was that the MDR was not open for breakfast or lunch on any of the port days - so only available for 3 out of the 12 days. This meant little choice but to cope with the chaos of the buffet at breakfast. There seemed far fewer staff than we had on a comparable Princess cruise earlier in the year, and I wondered whether they had pared back to make these cruises more cost effective and that closing the MDR had been one of the casulties? We made up by eating afternoon tea, and some of the best warm scones to be found at sea! On the subject of staff, I know it's very subjective, but I found them a little down-spirited on this cruise, and wondered whether it was the effect of THAT DOCUMENTARY. Mostly we did have very good service , but there were a few occasions where they gave the impression that they couldn't really be bothered. To the lady in the sunshine cafe who bought me Jello when I really needed it - thank you very much and may you too be shown the kindness of strangers. To the person who chose to do nothing but recommend expensive and inappropriate ship services to a person in need of help, may you one day understand how it feels. And to the senior staff who I found so casually unhelpful and mis-informative in Le Verdon, I shall make my views known elsewhere.... On the plus side, we found the entertainment generally very good, particularly the production shows which were not far off West End standards. The musicians around the ship were varied and great, and the activities team were fun and professional in equal measure. I thought that there was something for everyone, and if shows weren't you thing then there was always the Cinema, or free and pay-per-view movies in the cabin. You could also spend your evenings in a variety of bars. We found that compared to UK land and ships prices the drinks were on the expensive side (probably 50% up on those of P&O, Thomsons etc, but comparable to Princess).As we don't drink much it doesn't really worry us, but we'd like to say a big thank you to those that do, and those that spend freely in the Casino and the Art Auctions because the cross subsidies help make it a very good value for money cruise for us. However, would I do it again.......on balance, probably not. The couple of bad experiences with senior staff and the underwhelming dining experiences are enough to make us want to spend our money elsewhere. Read Less
Sail Date: October 2011
We chose this cruise primarily on the basis of late summer sunshine, relatively close to home but avoiding the canaries like the plague. Consequently Turkey and Greece seemed to hit the spot. We chose Club flights as a bit of an ... Read More
We chose this cruise primarily on the basis of late summer sunshine, relatively close to home but avoiding the canaries like the plague. Consequently Turkey and Greece seemed to hit the spot. We chose Club flights as a bit of an indulgance, concierge class (C3), select dining,and paid tips in advance. In short the BA Club Euope outbund flight was a huge disapointment and simply not worth the additional money. Fortunately on the homeward leg BA were short of a plane so rerouted a 767, complete with club world seats and these were superb. However this was a bonus and not what we should have had. This was our second time on the Constellation so we knew what to expect, or thought we did. Our first trip in the Caribbean (southern exotic) blew us away. First the Lows: We did not realise however that the crew would hardly be the same and to be quite frank the level of service provided by the Jamacan state room attendants fell far far short of the level we hads experienced from Charlie our Philpino superstar. Our 8 oclock tea arrived somewhere between 0700 and 0815, without tea on 4 occasions, lemon on 2 and a variety of milks -sometimes none (despite specifying semi skimmed) on several occasions. This may seem petty to some but to us it starts our day, and the service is what we had paid for. Once would have been excusable but it became a joke at the end. We opted for a couple of spa treatments. What a mistake. The service was amateur and incredibly expensive. $100 each for the 40 minutes treatment. A great shame as my wife had had a great hot stone massage in the Caribbean. There were a couple of small but noticeable reductions in quality. For example the desserts were not presented daily in the restaurent but ordered via the menu. Again this may sound petty but it represented economies in service. There were plenty of staff around, however most spent time chating to each other and walking around without being attentive and serviing at the tables...particularly in the cellar masters bar. The self service restaurent lacked the attention of the table staff we have experienced before, and once again the staff were present but relatively poorly managed, and lacking in interest. Thankfully the cruise director Sue was on holiday so we did not have to suffer her brash, "Butlins" approach to entertainment which only served to cheapen the whole experience. Her replacement was acceptable but tended towards an Amercan hi de hi manager. Now the Highs. We try to avoid school holidays as we have done the family holiday bit, and prefer to get away from children on holiday. Celebrity seems to fit our needs in this respect, in fact although we are both 50+ we were in the youngest 5% of the guys on board. The entertainment. The shows are generally quite good but I have to say..... Thank heavans for Perry Grant in Micheals Bar,(and his support staff Randy and Tutti!) He is by far the most consistent entertainer Celebrity have. There is no wonder he attracts such a following. His humour is clean, simple and funny. His ability behind the piano is tremendous, and above all his connection to the vast majority of the ships passengers was unquestioned. If on your first visit it seems quiet, keep on in there, the experience grows as the ships voyage continues. There were some however that moved on, but it was their loss. They would not have raised a smile even if the cruise was free. The food in the main restaurent was of a consistent quality, and a standard that would have been in place in a high qulaity hotel. Quite amazing when you consider the volume that is put out per day. Similarly the choice in the self service restaurents was very acceptable. The Tuscan grill was well worth a visit and the cover charge. The attention to detail and service level excellent. Thankfully Celebrity have chosen to use mattress toppers, and the linen appeared new. this made a great differnece to the overall quality of the room. We do not do organised excursions but make our own way if we fancy going on shore. Unless there is something unbelievable that would not normally be available to shore visitors then I recommend you make your own way. Invariably you can do an excursion for around 10% of the Celebrity charge. That said, if you enjoy having everything done for you and money is no object the tours are well organised. Having said all that on the last day rather than spend 6 hours at the airport we had a variety of choices. Say on board with restricted space/lunch areas, and delay getting off. At 100 dollars for the two of us it seemed expensive an exploitational, a shore excursion (choice of 2 depending on departuure time.80 dollars or 120 dollars. No lunch just a cooach and guide. We took the on that we were advise would get us ti the airport with 2 hours to spare.(Club longe available.) What a rip off. The tour consisted of dropping off at the spice market 10 mins from the ship, and ushered to a shop we assumed to be owned by a relative of the guide, and onto a carpet presentation. Wow, did it take time to escape from this! Despite being promoted as a tour to the Grand Bazaar the guide seemed more interested in securing her commission than actually attending tom anyone who didnt wish to stay. A very expensive way to ensure that you stayed connected to your luggage and they dropped you at the airpot, 2 hours before the gate opened. We go on holidays to sleep, eat, chill, relax, in that order. Celebrity ticks our box simply as we enjoy our own company and having full room service and a cabin large enough to enjoy the balcony, sunshine etc allows us to do this. Similarly there is plenty of company out there if you need it. wE are hoping that the blips in the service were down to individuals poor performance and not a reflection on the overall service capability of clebrity. Read Less
Sail Date: August 2011
We recently went on the Baltic cruise and WOW, what an experience. Everything went so smoothly and met expectations that we thought all ships were like that. We are hooked on cruising now and are already planning our next voyage. Having ... Read More
We recently went on the Baltic cruise and WOW, what an experience. Everything went so smoothly and met expectations that we thought all ships were like that. We are hooked on cruising now and are already planning our next voyage. Having recently read the reviews of another very well known ship, I was surprised to see a lot of unhappy people which made me realise how lucky we were to have chosen the Constellation for our first voyage. Cabin We booked a cabin with a balcony but were upgraded to concierge class with a restricted view. I was at first disappointed but actually it was only a small metal structure which in no way restricted the view so we scored. The room was lovely and spacious with plenty of room to unpack all our things. The bathroom is small but very pretty with a fresh rose and all the guest amenities you would expect. The shower has a little wash line so you can rinse out a few things which dry quickly overnight so take a bit of washing powder with you. Food The food was fantastic although for one or two nights, the choices in the San Marco restaurant were uninspiring. Sometimes the starter portion was very small but there is so much food, you can't possibly complain. The "brunch" organised towards the end of the trip was spectacular and beyond the imagination of the average person. The buffet on 10th floor was really great and we often chose to eat there, specially breakfast. The variety is amazing and although some of the stations closed at different times of the day, there was always lots to choose from at any time of the day. Lots of people chose this option and it was very crowded but you never had to wait for more than a few minutes. tea, coffee, juice and water available 24h. In my opinion, the "specialty restaurants" are superfluous. We did not use them. Excursions We only took the St Petersburg excursion. The SA rand does not go very far and we felt the excursions to be expensive. Generally we walked into town, sometimes quite far, but you see things along the way. I would recommend that you do some research on what buses to catch and what you want to see before you sail e.g there are warnings about the HOHO buses in Copenhagen. I did this and could make the best of the day. We booked the Celebrity St Petersburg 2 day excursion and although it was expensive we were not disappointed. It was fabulous - beyond expectation. You can't do this city justice on your own in 2 days. One review I read, suggested a tea break. He also mentioned that it was very strenuous. I am undergoing chemotherapy and did not feel tired at all. It is all so exciting and there is so much to see, you don't even think about a rest or have time for tea. Do some walking before your cruise and you will be ready for the 2 days. Entertainment The "on board" group of entertainers were excellent and their shows were magical. The "guest" entertainers were okay but I felt they could have saved a lot of money by using some of the lead "on board entertainers" to do their own show - they were that good - but I suppose that would make Celebrity look cheap! The lectures were on interesting topics but the lecturer was so boring and did not seem to have a good knowledge of his topics. A real pity. Our only gripe Our only gripe was the beverage packages. We took the classic package at $44 per day plus 15% service fee. We misunderstood the explanation on the brochure, thinking that we had to pay for tea, coffee and water on the ship. The wording is misleading (but clear if you read it again) as you only have to pay for SPECIALITY tea, coffee and water eg Irish coffee. Even so, you are off the ship most of the time and it is almost impossible to use this package fully. When we found it did not suit us, we tried to cancel the package but the management would not move on the subject so we ended up paying over $1,100 unnecessarily. This was really our fault but I did feel that the management could have seen we made a mistake and been more sympathetic. All in all, I can highly recommend the Constellation for a wonderful and trouble free cruise. The ship was late coming into Amsterdam and we missed our flight but I don't see that as a reflection on the Celebrity or part of this review. Read Less
Sail Date: May 2011
This is our 10th cruise - first on Celebrity - selected this cruise specifically for the itinerary - Perfect !! Hope I can provide some factual information that will help other future cruisers. Upgraded from Conceirge class ... Read More
This is our 10th cruise - first on Celebrity - selected this cruise specifically for the itinerary - Perfect !! Hope I can provide some factual information that will help other future cruisers. Upgraded from Conceirge class to Sky suite three weeks before sailing - got a really great price for residence/senior discount - glad we did this. The extra space in the cabin and bathroom was great, especially on a 12 night cruise. We were in cabin 9111 mid-ship near the elevators - very quite and no noise from deck ten as some people have reported. The cabin was very similar to the Jr Suite on RCCL- perks were good but not like the perks on a "full sized suite". Cabin was nice size with very large walk-in closet and plenty of drawer space. Bathroom good size with tub/shower combo - great showerhead, water pressure & hot water. My husband is over 6' tall and fit in this fine- no problem with head hitting the ceiling. The hair dryer was awful so make sure you bring your own! We flew non-stop from Philadelphia to Amsterdam the day before - spent one night at the Marriott Amsterdam - great location - directly across from the Blue Boat canal tour and the main outdoor center with restaurants and cafes a block away - got a good rate directly from Marriott (Sr Rate) but had to book early - much better than the Celebrity pre-crusie package offerings. The taxi from the airport to the hotel was approx $56.00 (41 Euros) and no limit on luggage - People suggested that we use the Schipol Travel Taxi but they only permit one piece of large luggage pp and then there is an additional charge - with 3 pieces of luggage it was the same as a regular taxi and we did not have to wait or stop at other hotels. We were a short cab ride to the Anne Frank house and walking distance to some of the museums - we really loved Amsterdam and wished we had stayed an second day - we did Amsterdam on our own, no formal tours. Taxi from hotel to pier including tip was 20 euros ($28.00) - 15 mins on Sunday with no traffic - embarkment was a little confusing - given priority number to board but went up the stairs and it was all one big line - then 2 lines thru security- after that we breezed through the suite line - The service on the ship was outstanding - all areas of the ship and all personnel - it was the best I have ever received on any of our past cruises - Our wait & bar service staff in the dinning room was excellent! And our room steward and butler were very attentive and professional. We never had any issues or problems. The entertainment was good - not the best we have seen but it was entertaining and we did go to all of the evening shows. The casino was very nice with great staff ! I love to gamble and go to Las Vegas often, but the payouts were so bad that after the first day we did not go there very much - it is a shame because we usually like to spend part of our evenings there. The food was somewhat disappointing - it was not as good as I was expecting. The food presentation was very nice and what we ate was really good - it was the selection of food that I found to be the biggest disappointment - the buffet for breakfast & lunch were the same each day (no big deal about that) but the dinner buffet was not anything that I expected - it looked just like lunch! Many nights in the dinning room we ordered off the alternate menu - but again it was just the selection that we were unhappy with. We booked all of our excursions through celebrity - we always feel more comfortable that way especially since we took the long trip into Berlin. We were pleased with the tours- the tour guides were very knowledgeable and led the tour well. We knew what we wanted in detail to see in each city, and selected the tour that met that criteria- and felt that we accomplished it all. We took the Celebrity transfers back to the airport -total $66.00. A cab might have been a few dollars cheaper but this was very organized and easy - our flight was an early one at 10:50 AM and we were the first group off the ship and at the airport by 8:15 AM with plenty of time to get through check-in and security. ONE TIP - print out your boarding passes on the ship - it is faster and easier to get you and our bags checked-in. If not there are two different lines you will have to go through. We were very impressed with the ship for our first Celebrity cruise. Enjoyed the smaller size ship and relaxed atmosphere. Would definitely cruise Celebrity again. Read Less
Sail Date: April 2011
From the moment my 18 year old son and I arrived at Heathrow Terminal five we were looked after by Celebrity. There was a representative from Celebrity to help us with the check in process. On arrival at Miami airport there were ... Read More
From the moment my 18 year old son and I arrived at Heathrow Terminal five we were looked after by Celebrity. There was a representative from Celebrity to help us with the check in process. On arrival at Miami airport there were representatives waiting to guide us to our bus that would take us to our hotel.The Marriott Hotel in Fort Laudedale was very impressive. We had a large hotel room with the most comfy beds we had ever encountered in a hotel, just what we needed after a nine hour flight. The restaurant in the hotel offered either a buffet or waiter service dinner. We opted for the waiter service dinner and found the food was really nice and the service was exceptional.The next day, we were taken to board the Constellation. From when we reached the dock to finding our cabin was less than 30 minutes. Our cases were with us less than two hours of arriving at the dock.We then had fourteen days of pure perfection. Our cabin was always spotless and our cabin steward and his assistant greeted us every morning and every evening. One evening we rushed to get ready for dinner and left a couple of clothes on the couch and came back to find them all folded neatly for us.We opted for early dining and were seated with three couples. The food catered for both our tastes, my son can be a bit picky but there was always something on the menu for him. I still can't believe it I even tried frogs legs and yes it's true it is just like eating chicken!! Our waiter really knew the menu well and gave us exceptional service. The assistant waiter was brilliant we had so many laughs with him. Both the waiter and assistant waiter got to know everyone by first name and all our different likes and dislikes. The desserts were out of this world and it helped by them bringing examples of the desserts to the table to aid our choice although it just left me wanting all the options!!The entertainment on the Constellation was the best we had ever experience. Our cruise director Sue Denning was outstanding, she was everywhere and taking part. From dancing to jumping in the pool fully clothed. The shows in the theatre were stunning, the Celebrity cast were very talented. There was a very good variety of entertainment acts, three comedians, two singers, pianist, and a hypnotist. Although we were a little disappointed with the hypnotist as it took half the show for him to get people hypnotised and then we were not fully convinced that the people were actually hypnotised. The music around the ship was brilliant, Momentum the group covered a wide variety of songs most of which both my son and I knew.This paragraph has to be given to the best entertainer on the ship, Perry Grant. I had heard people talking about him and my son and I decided to see what he was all about. Well he picked my son out and my son loved it. We have never laughed so much. We were in hysterics some nights recalling Perry's show. We must have gone to seen him about 8 to 10 times during the fourteen days and every time was great. To top it all Perry came over as a very nice person. The activity staff were outstanding, from quizzes to sport to evening entertainment they were there entertaining us. Victoria, Caroline, David and Stephanie all deserved a mention they made our time on the ship so enjoyable.I marked this cruise overall as a 5+ but I feel this undersells how wonderful this cruise was. We are determined to go on another one soon. Celebrity Constellation definitely delivered for us the holiday of a lifetime. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 5.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.8
Rates 4.0 4.1

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